Asurion Reviews

Phone was not charging. I was shipped a replacement and received the next day. The phone replaced was Samsung Note 9. Despite not getting a pink as my former phone (I got a black); I would say that all else was excellent.

Your customer service is excellent. I received my phone the next day after my call. The helpline was very helpful in transferring all my stuff to new phone and will call them again to clear my old one. Thank you since our cell phones are so important!

I truly appreciate Asurion for all of their excellent help when my Smartwatch was damaged. They are truly professional and courteous. I am thankful for all that they do for their customers. I don't think any other insurance company can even compare to their professionalism of Asurion!

My assistant was very helpful. Asked the proper questions and got me the answers that were needed. She got us a new device and made sure insurance was all covered. Very respectful and intelligent. Will call again if we ever have any problems with devices.

Excellent experience with the process. Reported loss on Friday and the new replacement phone delivered the next day, Saturday. What more can I say.. Highly recommend Asurion. The return of the damaged phone was also very easy, and convenient process which Asurion has developed..

Quick and friendly service for a lost phone. A new phone arrived very quickly which truly helped to continue doing our business. DANIEL at the store was so helpful, professional, quick, friendly service at the store. I have nothing else to say.

Hey. This is Mohammed **. I need to know why I don’t have to change the screen. Only when it’s cracked for $30 like T-mobile company and you charge me $250 to change new phone and same it with t-mobile 100$ for new phone because you don’t tell me that before I get the insurance.

The tech did an awesome job- my son forgot his password and he was so patience helping him create a new one. Also, the phone rep was awesome- needed a closer repair date and she was able to get me one for the next day.

I fell and cracked my phone. My replacement phone came quickly and was pretty easy to set up. The phone insurance was worth every penny. In the future I will continue to get it. Thank you for your help.

There was a problem with my phone. I couldn't turn off "find my phone" for some reason. Everyone at Asurion patiently and courteously worked with me to fix this. They even worked with Verizon and Apple to correct the problem. I couldn't have asked for better service.

The phone came on time. The issue was resolved quickly! I would refer this insurance to others. My daughter loves her phone! The representative I spoke with adequately resolved my issue and she was extremely informative.

My daughter's iPhone XS was splashed and wouldn’t turn on so we went to ATT and they told us to get online to file the claim. Was very satisfied with how fast we received my daughter's replacement phone. The online process was very easy.

I broke my phone one day and filed my claim on the next day in the afternoon, my new phone arrived before lunch the next day with very good instructions! Great service and experience throughout the whole process! Thank you!

I submitted my application and you sent a replacement a few days later. It was very easy to do and not intimidating at all. You gave a package to send the broken phone. So it was cheap than replacing the cracked screen.

Absolutely perfect. 21 hours from time of call to time of delivery! Very quick, painless, friendly and personable phone conversation with the rep. My phone is my line of communication for my line of work, and it was very satisfying how fast the turnaround was! Thank you all for everything!

The process, the arrival, and setup of the replacement phones was so simple with the help of the Asurion Representatives. We have been customers of AT&T for many years and with the insurance plan they offer through Asurion will keep us customers for many many more.

Quick and efficient experience in receiving my new phone when I replaced a phone with a cracked screen. The only thing I had difficulty with was exporting some of the images from my phone onto my computer. Not sure if that is Asurion related or not.

The process was easy and the response time was very fast. I started on Monday and had a new phone on Thursday. The representatives on the phone were courteous and knowledgable. The whole process was easy and I am glad to know this in case I have another need in the future.

Our greeter was very pleasant and greeted us as soon as we walked in the door. She helped me with my payment and since the other associates were busy she assisted with the phone issue. And still greeted people when they came in. Great job AT&T.

Horrific on my third phone, this one overheats. I never have had an iPhone shut down for overheating. What they do is they take probably trade in phones or something like that and it’s not fair, because someone probably trade that phone in because it overheats. I’m not sure the tester diagnostics they do but my experience with the Asurion has been horrible. They had someone on my for my TV state that the tv is covered because the screen is cracked, or it looks like it has visual damage, and they did not say this and we paid for someone to come out and tell us that it’s a shame.

Super fast shipping. I lost my phone on vacation and within 2 days I had my replacement phone at my house. Friendly and efficient customer service with activating my new phone as well. It was definitely worth having the insurance for all my devices. Highly recommend getting it if you dont already have it.

Lost my phone, looked and looked, no luck. Filed a claim and received my new phone the next day. Decided to take to Verizon to get it set up - free! Easiest thing in the world!!! Highly recommend insuring with Asurion!!!

Once we decided to go ahead with the claim, the process seemed fairly quick and easy. My wife was able to get the same device she had. Overall I believe the experience was relatively painless. I cannot see any reason to not use these services in the future.

I was so happy with this service! I was really surprised at how fast the process was!! I was expecting to have to wait way longer for everything to be settled. But it was all taken care of in a couple days! Thank you so much!

Very easy to call, make the claim, pay deductible and receive new phone in a matter of 2 days! Absolutely happy with customer service and quick fix! Very happy with purchasing insurance and the convenience of the process when making a claim!

I have had this insurance for the past several years, but have not had any need to utilize it, so was unsure what to expect. After spending 2 days working with Apple support it was determined that my phone had an internal screen issue. I then contacted Asurion. And the claim was easily filed, and I received my replacement phone the next day. I had had a small issue with the activation, but this was handled very quickly. I would certainly recommend this insurance.

Upon receipt of new phone, we took to the ATT store for set up. However, we transferred photos to new phone on our own. Everything went smoothly. The new phone arrived on time as indicated. The forms to fill out the claim were not so easy to get through but accomplished in the end.

Received my replacement phone within 48 hours & was able to get everything except my service transferred over by following the tutorial. Called the next day & was able to get my service transferred over in just a few minutes. Very happy to have a fully functional phone with a battery that holds a charge again!!!

Thank you. It worked great, I asked for repair and since phone wasn’t being made anymore got the latest for less than $200. I was giving my old phone to a grandchild so this was very nice. I try to always carry insurance on my phone.

Great experience, exceeded my expectations thanks to Mindy (in store assistant) and Steve (phone tech assistance). Mindy helped me see all option for a better informed decision. Steve was patient and clear in helping me initiate a smooth and complete migration. Thank You Both!

Old phone started going wonky. Went to Verizon the same day to make a claim. By 4 pm the next day my replacement phone And SIM card had arrived even with all of the covid-19 stuff going in. Great experience all the way through.

Seamless process, quick and easy. Replacement device came in Monday from a request on Saturday. Swap out was simple. Web browser was very easy to use and didn’t take long at all to fill out. All in all this was a great service.

Asurion sent me a replacement phone through the mail and when I received it there were multiple cracks on the screen. When I contacted them about it they informed me they wouldn’t be able to send another one until I sent them additional documentation. I contacted them the same day I got the phone to inform them of this in which it took them multiple days to get back to me with directions on what I’d need to do to get them to send me another one. They sent me a cracked iPhone 6.... Terrible just terrible. Thanks for nothing Asurion.

I was having issues with my iPhone 8’s home button sticking after having it less than a year. I easily made my claim online through my Verizon account. The new phone arrived the next day and everything went smoothly. Thanks!

I broke my phone and got a new one in just a few days! Filling a claim was super quick and painless! If only all forms of insurance were so easy! Being able to bill the deductible to my phone plan has been a lifesaver.

I was told it would be delivered in one day and it was! I use my phone for work. Felt lost without it so thank you very much for keeping your word!!! I would recommend you to my friends and family. Thank you once more time.

Efficient and effective replacement of the broken AT&T Samsung phone. Which was a must after paying insurance on the prior phone for 42 months, so I'm not sure the cost effectiveness of having smart phone insurance. A model smart phone users should employee is to have insurance for about 1 year then cancel it. After that, it's not cost effective.

Wonderful assistance from the rep that helped me online. Package came quickly and everything for the return was provided. I almost love the device. Not sure if it’s brand new but it surely does function like it is. Thanks Asurion and AT&T.

The instructions were very clear and the iPhone arrived earlier than expected. The replacement phone is in new condition and the instructions to return the phone back to wherever it was we were sending it to we very complete. I appreciate the prepaid USPS label as well. We are most pleased.

The process was good. A replacement phone was sent out very fast. The only problem I have is that they sent me a refurbished phone to replace a phone that was one day old. They should have sent a brand new phone. I’ve never had a refurbished phone, so I may never have an issue. Only time will tell.

Anytime I've had to deal directly with customer service, they are ALWAYS very helpful and quick to respond. I just get frustrated: once the replacement phone is received and activated -- get an email once they receive the damaged phone to "turn off Find My Phone" which I know I did at the time of filing the claim.

I filed my claim online, it was self explanatory very easy steps to follow. I received my phone in 2 days. Included in the box was a easy to follow instructions to activate my phone and they send easy to follow instructions to send my damaged phone back.

Great service easy to do and would recommend to anyone.. Got my new phone in two days and was able to connect it and it works.. I damaged my other phone pretty bad and got a new one with the insurance..

Awesome - fast efficient delivery response - granddaughter dropped phone in pool - was really important she have access to her phone being a preteen. Filed claim and phone was delivered next day by noon. Thank you for the quick response???

I found the customer service Very helpful. The phone was sent out quickly. No troubles setting up new device etc. My daughter was very happy with her replacement. I feel that the insurance is worth the cost.

The Service and delivery was accurate and fast, I have the new device next day and the new device works really good and is in perfect condition. Excellent customer service as always. Thank you very much. Have a good day.

The rep made it easy we had the phone delivered next day. It’s definitely well worth the money when you need a phone replaced. I will never go without this insurance again. You don’t think you need insurance until you lose your phone or stolen. In Asurion makes it very simple to get your life back on track.

Very happy with the fast action to get my phone repaired and very knowledgeable respectful employee that helped me through getting the steps done so we could finish the transaction. Wish everyone would go over and beyond like this gentleman did knowing how important the cell phone are in this time of need.

You guys done a good job. I’m happy to have you guys for my insurance. I’m pleased to give you guys five stars for experience and making me feel good to have you. I’m happy to recommend you to my family and friends. Thank you.

This was by far the worst customer service experience of my entire life. As soon as my contract with AT&T is over I will be finding a carrier that does not use your company. How do you justify a 250$ deductible for a phone that costs around 300$ to manufacture (how much the phone retails for is irrelevant) then send me a refurbished phone that you folks put together from sent in phones that you part out? Your company is crap and has lost at&t a customer as well as a potential customer for Verizon. Not that I expect you to care, as you already got your money...

Very professional, very helpful, overall great, great experience. No hassles and received the new cell within 48 hours. Great communication after contacting them via email and tracking was awesome. Will recommend to family and friends and will definitely keep using Asurion.

Service was amazing and my phone arrived within 24 hours.. ATT employee at local store even helped me set it up!! I was too nervous to do it myself. The lady on the phone made the process so easy to navigate.. Thank you.

Y'all are the best off top. I would recommend anyone to you, because y'all care about your Customers, yall don't hold nothing. Y'all help every way y'all can. I want to always come to you with a problem I have. Thank you so much.

Jose was very skilled, diligent, and did good follow up. The other Asurion folks were not as knowledgeable as Jose. The only problem was that I cannot get my email back and I cannot do Atwood factor sign in via Apple.

When dealing with a broken phone, the last thing you need is more stress. The process of replacing my phone couldn’t of been easier and I was back to normal in less than two days. The online insurance claim took less than 10 minutes. Thanks Asurion.

I had a great experience, my IPad Screen was cracked and spidered! I had to wait for several weeks because of everything being shut down, but received a replacement in short time! I have my new I have my new iPad insured, and am confident I am in good hands with this company.

Excellent service. Made my transaction very worry free. I would always recommend this insurance to all my friends and family. My son is ecstatic with his replacement device. My interaction with your customer representatives was memorable. The return shipping package process was very easy and simple.

It was a good thing that I’ve been insuring my grandson's phone because it broke and this insurance sent him a brand new one including a new battery and charger too. I also didn’t have to pay any activation fees either which made me happy to hear.

They were quick to replace a phone that they had already replaced once! The first phone they sent had a bad signal. They ran out of the phone Galaxy A10 that needed to be replaced so they gave us the next level up A20. Thanks Asurion.

Everything went smoothly for the most part. I did think I had completed my order for new phone. When I didn’t get it in the 2 days it said I would, I checked back in to be told I had not completed my claim. Hummm, so again I answered the same questions as before and everything went smoothly from there.

Very easy to file the claim and I received my new phone in two days. The support staff was very friendly and knowledgeable. When I called to finish the activation, there was one hiccup because I was calling from my old phone.

Quick arrival! Great phone! I've had Asurion for years and I have had my phone replaced a few times now. For the monthy price I highly recommend getting the service so if anything happens you are covered! Thanks again for the help!

This experience was amazing. Couldn’t have gone any smoother. For every question or concern they had an answer and solution. As well as being so friendly was not afraid to ask a question as I am in much cases. Definitely going to recommended to a family or friend and tell them about my experience.

No problems from start to finish, replacement phone works great. Y'all got the broken phone back and let me know you had. It was an easy experience and glad we had Asurion as protection. Will continue to use your services in the future.

The one thing that’s annoying, is the number of times being Transferred when contacting Verizon in order to get to an Asurion representative. And when you have to call back more than one time it’s just a hassle. Your people were efficient & helpful. Thanks.

Always replaced a device in time for me and had no problems. I would recommend to friends and family to use your services any time their phones need replacement. I am glad there is insurance for cell phones. Thank you.

At first it was complicated with the first replacement, but I called you guys and you guys replaced the replacement again cause the first one came defective, I very much appreciate that, and for understanding, and now. All is good thanks to you.

My IPhone was rushed to me in a timely manner. I have nothing but positive things to say, with this being my first insurance claim for my phone. Thank you Asurion for making this such a fast and easy process.

Everything was great!! The person I spoke to on the phone was helpful and I got my phone quickly! I was happy to get an iPhone 11 VS - the iPhone 8 which I had prior. I also got a reduced deductible due to not making many claims. That made me super happy too!

Great service. Very happy with the overall experience! Submitting the claim was easy, quick, and efficient. I am definitely glad that I have Asurion insurance on my phone program for all of my phones.

This was probably the best experience I've ever had with a insurance service replacing my phone. Everything came in the Box and it was so easy to do and it didn't take me very long at all. I really appreciate that. There was even a piece of tape in there to seal the Box. I mean what more could you ask for? Great service!

Super easy process! A day after dropping my Apple Watch in the lake, sadly I walked into my local AT&T store. The associate filed the claim for me quite easily and in less than a week I was setting up my new watch! Thanks!

Easy to work with and great experience. Replacement Phone arrive on time and was very easy to install all apps to new phone. Was easy to send old phone back. Really like that the new phone was similar to my old phone so was easy to adapt to.

I was super satisfied with how swift and easy the lady helped me out. Super easy and my package was here in 3 days. Really appreciate the assistance and the help. I could've easily went and paid someone else to just fix my screen but instead I have me a brand new phone!???

Fast friendly easy claims process. Staff was very helpful and did give clear easy steps. I had a new phone in 24 hours. Then setting up the new phone was made easy and the tech support made keeping all my contacts and photos.

I reported my phone had received water damage. The next day I received my replacement. Thank you for such quick response. I did have a representative help me online. She was quite helpful through this process.

Submitting claim was really easy. We received the replacement phone quickly. I loved being able to track the delivery. The set up of the new phone was easy and painful less. Thank you for making the process of getting our replacement quickly.

My son dropped his phone and broke the camera. It was so easy to get online and put in the information. His new phone was here the next day and it was very easy to activate. I appreciate how easy the process was was.

Fast delivery and great service!! The only reason I didn’t give it more stars is because I didn’t get original charger and the charger that I was sent was an OEM and my original charger was messed up. The one they sent take longer to charge.

It took them a while to get in a replacement but once I got it I love it. With the virus going around I understand the delay but well worth it. The new tablet is awesome. I am glad we had the insurance on them. Thank you.

I have had two experiences with Asurion and been very happy with you both times. The replacements phones came really quick and the everything was so easy to use. Our phone had been cracked and eventually quit working and when I finally got in touch with you we were not treated like we had intentionally done something, great customer service.

Their service is excellent all the time; This last time I place my order, I take more than 8 hours by phone to have my replacement due to multiple factors; It would be great to be able to talk to the adjusters when more than 2 calls have already been made for the same case and thus speed up the processes.

Great fast service, couldn’t be happier how the whole process went. Received the phone the next day, easy to switch to the new device from my old by backing it up. New phone works great and haven’t had any issues.

Fast insurance to replace the phone. My husband phone got stole by the guess of friends. Got replace in 3 days then my husband went to wrong place. Got rob his phone and Apple Watch in 2 weeks. I called the insurance replace in 3 days. Thank you for good service. Duangpen **

I was treated wonderful when I filed a claim and was very surprised when it came the very next morning. The phone is great and I can’t thank you enough for how easy this process was so thank you again.

Very quick and easy to work with. Great reminder to return broken phone. Nice customer service. Overall good experience and would recommend to anyone else. Communication was good letting me know when they received my phone. I would gladly use Asurion again and I make sure I purchase it on all my phones.

This was one of the easiest and satisfying experiences I’ve had dealing with customer service. Thank you for the quick turnaround! I would definitely recommend everyone who has a phone to go through you guys. Especially, if you have teenagers.

Great service. The rep was very helpful and patient. At&t wasn’t helpful. I was told to go to at&t and they would transfer info to new phone. When I got there they told me they don’t do that. Had to go home and call insurance company.

After providing needed information, I had my replacement phone within 3 days! That’s great service! Thanks to all on the team! Well done!! The tracking service kept me informed as to when the phone was delivered to Fedex, when it was on the truck, and when it should arrive at my home!

Very fast service and flawless transaction! Would highly recommend to everyone I know. The online tool is great, and if you need to speak with a representative they are knowledgeable and very friendly to get the claim completed. Always a great experience when using Asurion!

Very fast response. Quick turn around. Just what I paid for. I wish I had more than 3 a year. Because my kids are killing me with broken phones. Haha. I am not sure if there is another plan for us or not.

Excellent service, I’m very satisfied. Thank you. My son broke his phone by accident and we needed to get him a new one and since the phone was on insurance, it was very easy to get a new one. The person who helped us was awesome.

Very quick response time. Rec’d new phone within 2 days so didn’t have to go without a phone for very long. Very easy way to report claim online and I knew right off when my phone would be arriving. I would recommend this company to family and friends.

The process of submitting claim was simple and handled quickly. New phone arrived with great instruction on how to set up and clear old phone. Easy to return old phone with packaging that came in box. Process was quick simple and greatly appreciated.

I had to speak with 3-4 people today trying to figure out why I had no bars, finally Nicole was the one who got it done, she was friendly, methodical and stayed on point. She even tried to cross sell me with no pressure. I appreciate the soft sell.

The people who I dealt with were very helpful and accommodating. They sent my replacement phone right away which was great since I use it as a volunteer firefighter to respond to fire calls. Thank you for the ease of replacement.

Great, good, Fast Fast service. The service from the AT&t store to the things I had to do online, to the fast pace delivery. Everything was absolutely great. My Daughter did not suffer, and Dad's all smiles. Keep up the great work. Thanks.

My phone went down, they shipped me a new one. Had it 2 days later. [Awesome.] They walked me through retrieving my info, but my phone was too far gone, took it to At&t. They were able to save everything, couldn't be happier!

The process of getting my husband's phone replaced was simple and fast. My husband's phone had problems with the charging port and it was difficult for him to get his phone to charge and sometimes it would quit charging before it was done.

I dropped my Samsung out of my scrubs while transporting a patient to the Adult ED. I discovered I broke the liquid crystal on the bottom right hand corner of my screen. Verizon said with no insurance my phone would need to be replaced at a cost over $1,000 – and, of course, that didn’t happen. On my way home I discovered Asurionhome+ on West 96th Street with a big sign “Ubreakifix” and to my surprise I learn not only could they repair my phone in one day completely replacing the screen but at no charge – yes, you heard me right!!! “We take care of our 1st Responders and offering a promotion until 6/26.“ Brian was my sales clerk, both tech savvy and compassionate. I HEART ASURIONHOME+! ASURIONHOME+, should you break something, the Orthopedics Department of NY Presbyterian Hospital/Columbia Doctors has your back! We gotcha!!!

I have to say Asurion service provided is alway excellent. When I apply online the response time is fast or if I have to call and get assistance. The representative are always courteous and helpful. Never have a complaint. Thank you so much for your assistance.

We had sent an application for a damaged phone. We received the wrong phone. We got a black iPhone X instead of a iPhone 11 Pro Max in rose gold. We have been trying to get the phone for over a month already.

Super fast delivery! Excellent experience! This is the second time using insurance and have not had a problem at all!! Arrived sooner than expected and replacement was in great condition! Thank you for helping and again for the fast delivery!

The tablet was messing up. Got a new one in just a few days. Very happy with their service. The employee at the store was very helpful and the girl on the call was very helpful. No problem with the switch and it came within two days like they told me.

I have no complaints. To be honest, this would be my first time using Asurion, I was with At&t years ago, but I'm not sure if asurion was valid back then. I'm happy that there is a company now called Asurion, I don't know what I would do if there wasn't a company like Asurion. Asurion is the best place to receive insurance from regardless of what carrier you're with, stand by asurion. The staff are amazing, they're helpful, understanding, they make sure that you're taken care of before you leave. Charisma is hard to come by and asurion has it hands down. I would recommend Asurion to anyone who desires an insurance company that satisfies all of your needs and wants.

The only complaint I have is that the replacement iPad was received with a charging cord that didn’t work. Other than that I am totally satisfied with my replacement. I got a newer and up to date model than what I had before.

I am really happy with the replacement process through Asurion. I received the new replacement phone less than 24 hours after filing the claim even when I was told it would take 2-3 business days. The representative to help make the transition from old to new phone was helpful and made it easy. The package to return the old phone was easy to do.

Process was easy and support when I hit an issue was helpful and resolved things quickly. They went above and beyond when I asked a few questions outside the scope of the some watch. And even followed up with an clarification email.

I am very pleased with the service and the customer service. The representative was very friendly and helpful. Also, all of my questions were answered. The phone was delivered at the designated time and was able to use it readily.

The phone works perfectly and was here before it was estimated to be. Workers out perfectly. Only issue is I didn’t receive the envelope to return the old phone. That was the only issue I had with the experience. If I could get one sent out that would be perfect. Thank you.

Nigel (I hope I spelled that right) was a great help during the activation process. He was patient and understood the needs I had. I was able to get connected and my phone seems to working well. Thank you!!! Appreciate the time and help with everything!

All good things to say for their service. They are very quick with the replacements. Customer care treatment is excellent. I would not own a phone without these guys as my insurance carrier. I feel that I need that extra little bit of reassurance. I recommend this insurance carrier to anyone that wants quick service.

Everything was easy, however, there were no instructions on the transfer of data from phone to phone. Although it was easy, it took me a while to find out that all I had to do was turn on the new phone next to the old one. Also, I was not aware I would be receiving a refurbished phone without the accessories (if it was stated in the claim, it wasn’t obvious). I’m ok with a refurbished phone but I was hoping to get a new set of headphones with it since my old ones have been worn out for the last 2 years. The headphones are included with a new phone, I don’t know why they wouldn’t be included with my replacement. On a very positive note I was upgraded to 4x the storage from 64gb to 256gb. I think, however, that was done by lack of inventory. On a negative note: This phone was around $800 new. When I purchased it originally I was given a choice of color. My replacement was whatever they wanted to give me.

Easy replacement process! Definitely like the decreasing deductible! Now I do wish we could get the replacement phone the next day, especially when I use my phone to clock in at work. A user-friendly process & would recommend to friends!

My daughter dropped her phone in the toilet and was so upset because it was new. I went online and filed a claim, it was very easy to do and her new phone showed up the next day, very fast! With COVID 19, you can only imagine how important her phone is to her. Thank you for the fast & simple services!!!!

Awesome service and fast response! Would use Asurion again anytime. Wasn’t expecting to receive my replacement so fast. Awesome job. Phone replace the was perfect and setting up was a breeze. Love the phone and the service that you guys provide. It is definitely a lifesaver.

Everything was great and quick. My iPhone XS died after I dropped it in the pool. I opened a claim online and I received a new phone in 2 days. I also received a return label and used the same box to send the damaged phone back to Asurion.

Got my phone to me fast and it works great! Thank you so much. It was well worth paying for the extra coverage to make sure my phone was covered so I’m very thankful to you guys for that. Thank you again.

Quick, easy to use and shipped crazy quick! Only thing I would've liked to have seen is an option to select from more than one replacement option. Other than that, it was perfect! Once I put my current phone and details in, it selected the phone for me.

The customer service rep was awesome in helping me get set up and transferred over. She was very kind and patient. I had no idea what or how to do the transfer and she stayed on The line until completed.

Helpful, patient, and got the job done. Even though I was having issues with my connection, she didn't give up and stayed available until we got my phone activated. I would absolutely use the service again.

I have always had insurance on the phones on my plan. I have had to use the insurance quite a few times. It has always been simple and easy filing a claim and a replacement has always shown up the next day. It is very important to always have a contact source and

I filed a claim after breaking my screen. The next day, a new phone was at my door with easy to follow instructions on how to transfer all my info from the old phone to the new one. Super easy and you just put the damaged one back in the box and send it back.

My son dropped his phone around 6pm one Friday night. I took a couple of minutes and filed a claim... a brand new phone was delivered to my front door from Asurion the very next MORNING. Far less than even 24 hours since he even broke the phone! The customer service is second to NONE. 2 Thumbs up! I would give them 10 stars if I could.

Excellent customer service and my phone was delivered in one day and I thank you all for all that you do. And also for the workers at your offices who helped me get my phone programmed. Great job to all.

The service was great! It was easy to submit the claim Especially since I’m not very techy. Within a couple of days I had a new device. I appreciated the fast response. I highly recommend this company as they were very professional and courteous!

The person that worked with me in the store was very patient, very informative and worked with me very long. I was very impressed with How she didn't give up with all the questions I had And you kept going over Them with me even though I didn't understand them.

Austin was experienced but I had trouble completing the setup because I don't have wifi internet and friends had slow wifi. Had to go to ATT store for help. I found out too many added apps I never use slowed slowed the process.

Unbelievably fast replacement phone. Wasn't refurbished either. Brand new, manufacturing date on the box was for May and I submitted my claim June 1. Less than 24 hrs after I placed the claim my phone arrived. Great service overall. Have not had the best experience with Asurion in the past but this was definitely better.

Almost everything I needed for the return of my damaged phone was in the box. The directions for transferring information from my old phone was easy. The box didn't include the little key to remove the sim card. I did go to the phone store so that they could assist me to make sure I didn't lose any of my information.

Contacted the Salt River Project rep, about my phone, they handled everything and sent me instructions on what to do. I received the new phone and mailed back my old damaged phone. Overall it was quick, easy and painless. Thank you for having such great customer service.

I had an awesome experience working with Asurion. I cracked my phone screen and was calling to have it replaced. For my model (iphone6) there was no plan for a cracked screen but they sent me a whole new replacement phone instead! For the same price! It came in less than 48 hours and had easy instructions to set up. I’m very happy about it.

Very satisfied customer!! My only complaint would be the deductible charged as I think it could be less, however, I was extremely impressed. I received the replacement phone for my son in less than 24 hours after filing the claim. That was fantastic!!! Please keep up the good work.

The customer service was great and the shipping was fast! Soon as my phone came in I called to have it activated and wow it was done within minutes! Thanks, Asurion! Please make sure to call them with all your claims!

Simple process and I received a replacement phone within 24 hours. The process worked as it should and I appreciate it. My only slightly negative comment is that if you are going to send a refurbished phone as opposed to a new one that should be clear when the claim is processed.

Filing a claim was quick and easy. Had a few questions during the process and customer service was friendly and helpful. Had a new phone in two days which was critical as our lives are in our phones these days. Great service all around!

I’m very happy with the way they helped with my claim and assisting me, the tech person walked me through the process and got my new phone up and running in no time. Thank you very much for the good experience!

I had my replacement two days later and it was upgraded due to the fact that my original one was discontinued. This company is great to have. I would definitely recommend to anyone with expensive phones or tablets to carry this insurance.

I lost my phone at work and had it replaced through insurance. It only cost me a fraction of the cost of a new phone. Also, it was taken care of very promptly. Had my new phone within 48 hours of filing my claim.

The process could not have been easier. Open the package, change the sim, put the phone back in the mailer and drop off at the post office. Thanks for getting my Grandson's phone up and running again in just a couple of days!

It was extremely easy to request for a new device, after it had a cracked screen and some minor water damage. I did the request online. It is self explanatory, at one point I did have a question and it was answered quick. My replacement arrived as they had promised and everything I needed to send my old phone to them.

It was super fast in receiving the replacement phone and really easy to set-up. Thank you for making it so easy. We are very happy with Asurion for the prompt attention and care in detail provide with the new phone.

I was able to receive the new phone directly after the claim was processed. The only problem is that I have yet to view the call log from the lost phone. I have tried Tech support, but no one has found a way for me to see the details.

I have never had any issues when it comes to having to claim something. Love them. Very helpful when it came to claiming my IPad that my wonderful son had broken by accident. Anytime I have had to use them I am never disappointed.

Thank you for a great experience on setting up my new phone. Both representatives were great. I am glad that I took the insurance on my phone not knowing that I would use it. I have been with AT&T for about 10 years.

Received replacement phone very quickly. Had everything I needed to set it up and have services restored promptly. Very pleased with the quickness and quality of service. I would recommend this insurance to any mobile phone user with an active lifestyle.

I was very happy with the service. My phone came in a timely manner. Great job. I am very satisfied. I would definitely recommend Asurion to my family and friends. I didn't have to wait on hold. If you wanted they will call you back in the matter of minutes with no issue and if you do it online it's even easier.

Phone arrived the next day thank you awesome. Only bummer is that we received notification that since we had 2 claims in a year our coverage was cancelled. You still exceeded our expectations getting the phone the next day. Thank you.

I had some frustrations with the website, recording my answers incorrectly. I had selected the reason for the claim was accidental physical damage to the phone and the website kept stating that the phone was covered by AT&T warranty. I requested help through chat and that agent kept insisting that I had selected phone malfunction, not physical damage. I told her 5-6 times that I hadn't, I had gone back through my answers and double checked. She told me to go back and file the claim again through their electronic procedure. I kept telling her there was some issue with the system, but she kept insisting I try again (poor customer service).

Great job with help me with getting my phone replaced. Great job on getting my phone on the time they it was to arrive to my house. Simple instructions on how to send to send the old for pack to AT&T.

I hope you could do a hard reset. My screen was shorted out I couldn't do that. I received my replacement next day. You never know how much you rely on your phone until you don't have it. The customer service was great.

Very polite and responsive. Knowledgeable and very patient and explained the policy in detail. The rep communicated the details of the phone replacement very clearly and made the transaction easy to follow and to process the claim. Thank you for your service.

Came quickly as described by transaction. Replacement phone looks new, I think it was refurbished. Second time I warranty a phone. First time was mine less than a year ago and now my wife's. We're happy with the service provided.

The paperwork and technical information was easy and fast to accomplish. Scott, at the AT&T at Hutton Ranch in Kalispell, MT, was exceptional to work with and so helpful. I would suggest AT&T anytime.

Fast quick service. Customer service very friendly. Delivery of my new iPad came with I. One day. Customer service took their time in getting all the necessary information to process new order. I was able to receive an upgrade because they were out of stock of my original tablet. I appreciate not having to wait for item to be restocked.

My wife had an unfortunate accident with her new Apple watch I gave her for Christmas. The watch fell and landed on a corner, crushing/cracking the watch glass beyond repair. I contacted Asurion and they immediately sent us a brand new watch with an envelope (postage paid) to send the broken watch to them. I've had Asurion for many years now on all my devices and always receive great service when an unfortunate incident occurs. I highly recommend them.

My phone began to zoom and the print and icons on the face of the phone were so large that they were not readable. We couldn't get the zoom to disable. I took the phone to my AT&T store and they said it was broken and should be replaced, and told me how to get that started. I called the number given and talked to a lovely young lady from Arkansas who took care of ordering a new phone to replace the one I couldn't use.

Quick response and easy to submit a claim. I have used Asurion two or three times and they have been great to work with. Thank you for being easy to work with and for replacing my son's gizmo watch so quickly!

GREAT AND SUPER FAST. Kept me abreast on each step up until the phone was delivered and still followed up. Great and fast service are important factors these days when people rely on their cell phone. This is their main form of communication.

Needed more time to return the phone due to COVID circumstances. Also needed employees to be present to help getting data transferred from one phone to the next. It would have been nice to receive an email that I would be able to have more time. However I would imagine that your company is short on employees as well to get that information out to your customers. Overall it's done and taken care of.

I was able to receive my phone the next day. The box contained very clear instructions on how to activate the phone, and the process of sending back the damaged phone was very easy! I would definitely recommend Asurion to other customers!

The customer service was awesome and great and shipping was fast. I was very pleased with how everything was handled. It’s great to have people who are kind and that they enjoy their work. I hope that the customer service remains friendly.

The Service was great and the fast shipping as awesome. It was super easy to submit a claim. The return shipping was also super easy and hassle free. I am Really satisfied with the overall experience. Only complaint I have is the fact that my deductible was a little on the high side.

Asurion customer representative was polite and helpful with the resolution of the problem. We had encountered with the Samsung note 9 cell phone. We have received the cell phone replacement in a timely and prompt fashion. We have had experienced no problems with the cell phone replacement at this current time.

Your response was timely. I appreciate your ability to send the replacement phone out as quickly as you did. The online application was not complicated and very efficient. Thank you for maintaining a high standard during difficult times. Your work is much appreciated.

Great service! One line was lost and the ease of replacing it, timing was next day! Love it! Customer service was awesome and very friendly and provided the information with care. Thank you for the experience! I'll use this insurance again for certain!

My son’s phone fell in the pond while he was fishing one evening, I filed a claim within an hour, his new phone came the next day! No issues, easy to file, their webpage guided me all the way through the process, no hassles at all, would highly recommend!! Thank you.

We had an exceptional person take care of our order. He was considerate, and listen to our issues. He answered all of our questions. We feel he went above and beyond. He took care of what was needed and provided Outstanding Customer Service. Thank you so much!

This was such a smooth and easy process. I was so surprised and thankful. The representative was extremely helpful and kind. Very appreciative. The new device was received in less than 24 hours, easy to set up and works great. Thank you so much!

Very good and easy service, brought to me as I was in quarantine and in need of a new phone! Thank you!! This was a big help and there were two deliveries for the phones and would recommend to others to use for their phone services, as it was an easy set up process.

I broke my screen and within a week, I was whole again. Asurion's quick turnaround service, got my me back up and running, quickly. Thanks Asurion for your excellence in customer service. We hope you can somehow manage to find a way to get better, if it is even possible!

Great service, excellent! Screen didnt work, opened a claim, right away response. Fast shipping, next day and received it super fast and easy replacement. Guided how to transfer all data and return label was also attached. Very satisfied. Highly recommended to get this coverage. Thanks!

We ordered a replacement phone earlier this week. Took less than 5 days to receive it and the transfer of information was easy. Our only glitch was activating the actual data/cell usage, and we had to call AT&T, but they resolved it quickly. Great experience overall!

Very good and fast service. I called the customer service and she helped me set up my new phone perfectly. Sending my old broken phone back was fast and easy. The label provided helped a lot. The only inconvenience was having to go without my phone for 2 days waiting for the new one because my phone had water damage.

Easy steps, came the following day and setting up was extremely easy! Thank you for your service :). Hopefully I won’t need to go through another phone again lol. Electronics seem to hate me :-( haha. Thanks agAin.

My husband fell into the water on Sunday while he was fishing. It destroyed his iPhone. I called and I put in a claim on Monday. Everyone was very helpful and friendly. I had the replacement phone delivered on Tuesday. I sent back the old phone today, Friday, in the box provided. There were no problems at all. Excellent service.

They shipped my device and had it at my home overnight with instructions it required on setting up my replacement. The best part is I didn’t receive a used device. In fact it was new in its box with its accessories. Too bad they couldn’t replace my Samsung ICONX. I really miss those.

I experienced very quick response and delivery time. I am extremely happy with my experience and replacement phone. I would definitely recommend an Asurion insurance replacement plan to anyone, friend or foe. The security of knowing that your phone is able to get a replacement phone if lost, stolen or damaged is well worth the low cost of having this assurance.

It was a wonderful experience!! I would recommend Asurion to anyone. Great customer service!! Every time I’ve ever had to file a claim with Asurion is always been a very easy and fast experience. I will always use Asurion as an insurance carrier for all my smartphones. Great service. I wish more companies were as professional.

Thank you for cleaning up this mess in a 'timely manner'. We appreciate it. We had several problems and they were corrected nicely. The staff was nice as well. We spoke to several people and they all were professional, had great manners and helped every step of the way... Thank you, James and Mariangela **.

Very great job had 2 devices returned. Love the services. Excellent customer service experience when needed to call & quick online form to fill out. Would recommend to family and friends. Keep up the great work. Thank you for helping out.

So far transaction has gone smoothly. Damaged product on the way back to you. App is recommended if possible. It is a little frustrating that you have to go through so many prompts to find out what your deductible is but other than that, all good.

Very pleased with service during pandemic ... Retailer I had was very informative and explained my options very clearly... I was very pleased with my options I was given and the choices I made!! Just an overall great experience!!! I recommend with high quality... I’m still learning to budget my money during these difficult times but it was all worth it at the end!!! Thank you Verizon...

My daughter accidentally dropped her iPad and of course it landed on a part of the iPad that was not protected by the case. Asurion was easy to file a claim and my daughter had an iPad within 2 days of the accident with new protective case of course. :)

Asurion was very quick to respond and take care of getting my device. The process was simple. I was very happy to have this service. I will purchase it again on my new devices. Even in a pandemic, where customer service seemed sloppy with most companies, Asurion did not drop the ball. I would not hesitate to recommend Asurion to my friends.

The representative was excellent on the phone today and helped me out with my phone screen issue. She was nice and professional. A+ A+ A+. I would highly recommend. Thanks for your help today. Rest assured when Asurion is on the line!

The process was very easy and went smoothly. I am completely satisfied! It was done online. The replacement phone came right on schedule. The instructions were clear. My son was able to handle the whole process on his own. I have never had a problem with Asurion.

The replacement came way sooner than expected. Website was easy to navigate, all the links worked. Second time I have used this service and I have not had any problems with new device. I would recommend service to a friend.

Best investment ever on any phone. Quick, easy, hassle free experience. Received phone within a day. Made a phone call and done. Customer service was easy to deal with. Again hassle free. Definitely worth the expense every month because you never know.

Processing the claim was simple. The store clerk was very helpful and had knowledge of the insurance plan which made the process smooth. The wait time was only a couple of days. Extremely happy with all the help and friendly customer service.

This is our 3rd time going through Asurion. I've never had a problem, whether it was filling out the claim or their response to fixing the issue! Happy that I have them when you can't be without a phone! Thank you.

Great service and prompt sending my new device! I will not need it again I hope! Also I will recommend your service to my friends and family. Thank you so much for your quick attention so that my grandson could do his homework.

Made it very simple to begin a claim. New phone was shipped immediately and had arrived in two days. New phone was like new and as of right now working perfectly. Old phone was easy to ship back with pre packaged label.

Claims were easy to process. Received my device within a few days. When I called to activate the phone customer service was very helpful and friendly. The switch was quick and easy. It was even easier to return the device.

So so pleased. Quick. Pleasant. Approved immediately. Very happy. Satisfied. Arrived day later due to Covid but very very grateful. I will be sending the other phone back Saturday morning promptly. I’ve had surgery. I’ll be able to go out then.

I am very pleased with the service that I received from Asurion. I would surely recommend them to all of my friends and family because it didn't take long for them to process my claim once they filed my claim. It took about two days for my phone to arrive.

The claim process was seamless from the ease of the website to the receipt of the replacement phone. Every aspect was simple, fast and efficient. The claim was filed on Sunday and the replacement arrived two days later with instructions and a postage paid mailer to return the defective phone.

The assistance offered by your staff was excellent. They are knowledgeable, helpful, and friendly. I did find the process difficult to navigate with little information provided with my new device that was delivered. The online portal I was directed to was also difficult to log in to despite having the correct credentials.

The service was great and accurate, very helpful people in getting my phone connected. Also I loved the speediness of receiving my replacement phone. I’m glad that I have insurance for this reason. The person that helped me activate my phone was very patient and understanding with helping me.

They did a wonderful job on sending my phone to me even though UPS delayed my package and I didn't get it until 2 days later than I was originally was supposed to. I wasn't too happy with ups with it.