Asurion Reviews

My claim was handled quickly and professionally. I’m very satisfied! My new replacement phone was mailed and delivered to me the next day after filing the claim, even though I opened the claim late in the afternoon. My phone arrived by FedEx in the morning.

Very fast. Answer all 100%. Serious and responsible company. I recommend to all people get insurance with they. My phone was stolen and they send me the unit next day in the morning so was very fast. Get my control again.

My daughter lost her phone on by leaving it on the bumper of her car when getting air. Confirmed lost at 4 pm. Received the new phone by 10am the next day! So happy and pleased with the service! Thanks.

Everything went very smoothly. Customer service representatives was very helpful. Package was delivered to my son in Riverside, California with instructions and he mailed his phone back and credit was given. Representative sent email to confirm receipt of old phone. Thank you.

.

My last experience with Asurion was easy and pleasant - had no difficulties getting it approved and confirmed. There have been times in the past when it was difficult to get approval but the system seems to have changed to make it easier. Great Job!!

To file a claim was quick and easy, the questions were direct to the point and the turnaround time was great overall. I was pleased being able to receive a new phone the very next day was great thanks.

I was pleasantly surprised by the friendly, fast and helpful service. I was able to get my replacement phone up and running in a very short period of time and with minimal reconfiguration work required. Good service and glad about my experience with it.

I was very happy with my experience with Asurion. This is my second time using their service (with two different phones), and both went smoothly. The only reason I did not give five stars is that I was a little confused when going back in to check on my submission. I felt that I was making a new submission, even though the site showed new submission and check on submission. I still use this service and will in the future.

I had an excellent representative who was very knowledgeable and, though she wasn't able to assist me, transferred me to the correct department (I'd mistakenly selected an option for cellphones and I needed tech support). Once I was able to speak with the correct department, my request was well-handled. I appreciate everyone's professionalism.

Great service, quick responses. They didn't have the model of Samsung galaxy in stock so I was upgraded to a newer model! Thanks. New phone came was in mint condition and sending my old phone back was simple and prepaid!

I used the web portal to make my claim for my husband’s phone, it was easy to do. The replacement came the next day, which I didn’t expect, and was very impressed by. I’m very satisfied with the experience, and glad I chose to get repair/replace coverage.

The process was easy-to-use and very helpful. This insurance company response was fast and easy to navigate. I have not received the phone yet but hopefully it will be as smooth of a process as completing the claim. My experience has been great.

Very helpful and nice customer service rep. Also quick delivery. I was hoping I would not have to wait too long for a phone replacement and it was delivered next day. Had questions on setting up new phone and had a nice person help us get started.

The processing of our claim was super easy online. The claim was processed quickly and the phone was delivered the next business day. Also the process of transferring all the information is very easy to follow on the website listed.

Process was quick and easy! Thank you very much for my phone replacement In a timely manner. I would recommend having the service and was very thankful for the customer service that made it easy to complete my request and send the replacement quickly!

Great service. A very Fast and friendly company. Want them for all my warranties. Hope if I need a warranty again I get this company. I was very happy with my replacement phone and the easy set up. Thank you for fantastic service.

My phone was destroyed when it fell out of my car during a rainstorm. I opened the door to untangle my seat belt. I didn't realize it had fallen out until I was at the store. I had no problems getting it replaced.

Fast service and simple process. The people at BeMobile, did a lot of the hard work for the processes. They made it really simple to finish the rest from my home. When I did have a problem, they were able to get me right back to processing my claim.

Excellent service. 5 stars. Very fast response. I am very pleased with Asurion. I highly recommend this company to anyone. The claim over the web was amazing and no problem at all doing my claim. Thank you Asurion.

Every person I spoke with was helpful. Knowledgeable and patient. The claim was filed by you as I am challenged by computers and I was impressed with how fast it was handled. Received email updates so I never had to guess where I was at in the process. I would definitely recommend Asurion. Thank you all!

Very professional and make sure the customer is taking care of. And I really appreciate the time and effort the reps put in on making sure things are good. Keep up the good work. Because me and my family will always use Asurion.

Great customer service, informative and professional. I was kept up on the tracking of package via email and even when it was delivered to my door. Asurion reminded me to return my defective device before the expire date and even notified me once they received the defective phone.

The gentleman that helped me was very patient and very kind during the phone call. I appreciated how he explained everything thoroughly. Sometimes customer service can be lacking, he definitely made feel comfortable and not threatened. Kindness and patience go a long way. Thank you.

Did excellent and everything with my replacement Motorola phone. I would recommend everyone getting Astron for their phone insurance provider. Will rate 5 star and recommend to friends and family.

Asurion has been fair and responded to my needs very quickly. My only issue is that they would not repair my cracked front glass because my front camera was not working properly, which I did not care. It is their policy that everything has to be working properly to repair the glass, so I had to pay the deductible for a new phone.

It was what I expected for what I pay. Nothing more, nothing less. The online process is a little tedious. Also, I believe the phone could have been fixed without replacing it, but you really don’t offer that service. It’s either replace the class or play for a full replacement.

Everyone was helpful and quick to get my device switched out. Very pleased. I was a little disappointed to find after being told I could submit the forms, it ended up being my husband that had to since he’s the account holder. Other than that, everything went great.

I had no problems. The service was good. Not so easy to call. Had to replace the whole phone. It was unable to be fixed. The phone came in the mail pretty fast.. Easy to set up and transfer your information.

Very easy to file claim, and they were fast to send out new phone (with return packaging/slip included). I was very impressed. Didn't expect phone to arrive within 1-2 days after filing claim. Happy I had this insurance on my account.

Great service. I received a very good tablet. They were very responsive and courteous and professional. They listened to me and responded accordingly. The tablet came before they said it would. Setup was fast and easy. They did not have my exact tablet but I do appreciate the upgrade. I am so happy with this tablet.

AT&T It was a great company. I don’t have any complain. There was faster to help the customer. Thanks AT&T and All the worker and agents working in AT&T. I don’t have any problem with AT&T and the service it’s very good.

Was super helpful and answered all my questions. Took the time to look into what I needed and if there was anything else I could save money on for my account. Explained exactly what I needed to do to complete my issue I was having. Great customer service.

Fast and easy the make the claim. Excellent and FAST replacement of iPhone. Have the whole family insured. Well worth the money to protect your phone and have it replaced, especially if you have children with phones. They will eventually crack the screen or the charging port will go out from their constant use. Asurion takes the worry out.

Friendly. Fast, Pleased. Thank you. Called. Reported. Accepted. Paid deductible. Received next day. Mailed old phone. Within a week received email stating you received my phone. Very happy with fast friendly service.

Getting phone replaced was simple logged online filled out form.. replacement phone was delivered by next day. But due to COVID 19 getting to get the phone set up was a several hour process. Was next to impossible to get in touch with a live person to help.

Did great. Got my new tablet and sent the old one back with no fuss or hassle. Will keep as my insurance on my Devices. Also like that y’all sent me an email to say that y’all got the old tablet back. That way I didn’t have to worry if it was received or not so I was not charged for not returning it!!

Asurion has such prompt and amazing customer service! From the initial contact through replacement and return of my broken device, the communication was great. I am blown away at the speed of response and quality of replacement. I would recommend having Asurion insurance.

Quick and seamless service after water damage to my phone while hiking in a slot canyon during a 3 week trip out west. I was able to have the replacement shipped to the AirBNB and only missed 2 days of pictures!

It was awesome. My daughter’s iPad Mini 3 would NOT hold a charge or be hard to charge. I got sent out a brand new most recent iPad Mini. I’m extremely satisfied. Thanks Asurion! I always recommend to friends and family the importance of Insurance. Totally worth it!

Process was very efficient from filing claim to receiving product, instructions for transfer could have been more detailed. There was nothing on installing SIM card. Otherwise was pretty straight forward. Tried calling the assist number but had issues with connection and the tech hung up.

Speedy service with a great upgrade. Sent overnight which I SO appreciated it since we were about to travel. AT&T service representative helped me file the claim which is not hard but appreciated someone taking me through it. This is a great option to buying a new device.

I would have given it 5 stars, but activating the phone once it got here, was a real pain! Other then that, we received the phone really fast! When it came time to activating the phone, we were passed to three different people, who we had to give the same numbers of the phone to! It was a bit irritating.

My phone battery was getting hot so they sent me another phone and the battery doesn’t get hot! Quickly, too. Fantastic service and I can’t believe they didn’t make me send back the phone they gave me first! I would recommend this company to friends and family.

The process worked well, I had a replacement phone the day after my phone was disabled. The set up process was relatively easy and I didn't lose any data. Syncing my iPhone with my Apple watch also worked well. Thank you.

My damaged cell phone claim was handled most efficiently with the help of an online representative who was knowledgeable, professional, friendly and very easy to chat with - and the next day I received my replacement device! (The cost of insurance is a bit high, but in this case, worth it due to the ease of processing the claim).

Ordering my new phone was very easy process. It was at my door within a few days and my son help me activate it. Shipping it back was also an easy process. It made the whole process less stressful. Thank you for your cooperation.

It took a while to get through on the phone after the website had only a few real options for back and forth, but I got GREAT help from the person I eventually reached on the phone in getting my claim set up!

It was one of the easiest experiences I had trying to get my watch fixed. They gave me an upgraded version with a small deductible and it arrived the next day so I didn’t have to be without a watch long.

I would like to say is Thank you for helping get another phone and I really appreciate. I will say it again Thank you. Your company really help people with their insurance on phone and you guys have the patience with others.

Everything was handled great from customer service to merchandise delivery. Was fast and smooth. My phone was delivered the next I was able setup the phone with all the information they provided and returned the damaged phone with self paid box. So I would definitely recommend to all my friends and family.

I was definitely helped immediately with my phone issue, and my phone was even replaced the very next day. Absolutely amazing! Thank you so very much for all you guys did for me. The new phone wasn't the color I had originally, but I'm just as happy anyway.

My claim went through quickly and my daughter got her phone the next day. My daughter is on the road a lot so she needs a phone. By her getting her phone the next day I felt safer about her being on the road. Thank you.

Very speeding in getting me a replacement and the whole process was easy and worry free. It was easy to get on the site do my claim and I had my phone in a few days. To set up I just put in my SIM card and did the auto transfer which I loved and was a breeze.

Great job getting my phone back up and going. You were quick and knowledgable.. The representative took her time to explain everything to me thoroughly. It was truly appreciated how much time they spent on my case... Thank you very much! I TRULY APPRECIATE YOUR HELP!

I got what I ask for. Handle without any problem whatsoever. I'm very satisfied with the service I received. The person I talked to knew what they was doing and took care of my issues without any problems.

I received timely and professional assistance. My phone arrived as scheduled. Directions were clear and the fee lower than I expected. Return was also easy. Very glad I had the insurance. Thanks to the AT&T representative as well for professional and prompt assistance.

In February(26th) my son purchased a used head amp and cabinet speaker from Guitar Center in Williston, VT. He worked his butt off for this amp and spent well over $400 for the cost of everything INCLUDING insurance through Asurion. 10 days later the amp caught on fire and we returned it to GC for a refund. They had to mail the damaged amp to Asurion HQ but couldn't do so until we received a shipping label from Asurion. We were told it would take 24 hours to receive the label through email and then we had to bring the label to them so they could mail it. They can't issue cash refunds for this only sore credit.. This was March 13th. We received nothing from them. I called and got the run around to keep checking my email..

The services was great. The person I spoke to on the telephone help me out a lot. I had no problems with the servicing from the person on the phone. They made everything easier for me to get the telephone and get it done and I would like to thank them very much for their help.

Very easy and simple transaction. Staff at the Verizon store were very knowledgeable and helpful. I received my replacement phone next day and it appeared new although it wasn't. I used the mailer provided to return my original phone and was notified when it was received.

The representative were extremely friendly and helpful. With a few simple question my replacement was accepted and was on his way the next day. The instructions for return was very simple and everything were provided with the new set. Very pleasant experience.

ATT should hire Asurion to manage their business. ATT sucks and Asurion rocks. They have a simple system that works and is WAY better than the service you get from ATT support. And ATT should completely dump DirecTV too.

So far things have been good. My replacement phone is working fine, things transferred over without any major snags. My wife had her phone replaced back in December after hers was stolen. Since then we recently discovered that it has ruined 3 micro SD cards. She did contact Asurion who told her she needed to contact Verizon. Well that has been an experience...we have been unable to contact anyone with Verizon. We both got on a call back list and when we took the call it was a recording telling us to call back. Not real happy with Verizon at this point! Any suggestions from your end?

I highly recommend to everyone who has a cell phone, to subscribe to this insurance. It was very easy to submit loss, and I received my new phone within 2 days. No questions asked. Amazing Customer Service. It was a bit confusing on how to put in new SIM card...but I managed ok. Thank you.

Very quick response. My daughter shattered her tablet. That night I filed a claim and there was a new tablet the next day. I returned the damaged tablet and only paid $99 because the screen was not covered. Very satisfied.a

Thank you for being patient with me for taking forever to return the old phone. We were actually successful at getting baby pictures off of the old phone. Very happy with the process to replace broken phone. Glad I have this insurance plan!

Super experience. The process to submit a claim is simple and easy. Typically when your phone isn't working and you are trying to get it fixed it can be super stressful but you make it a no stress experience. Thank you.

Fast service. Everyone was great. Directions were easy. Only took a day to get things started. Thank you. If this happens again I am certain the process will be just as easy. I have been with Verizon for many years.

You did real good, but you forgot to send me my deductible back to me, $149. You can't send it back to the card I used because I am no longer with that bank. I do have another phone that was stolen back January 2020 that I reported, Iphone 11 Max Pro.

The service was great, I received the 1st phone in 2 days and although they helped me to get it working the phone did not work properly. So I called back and was sent another phone overnight. This phone still has some issues, it does not compare to a new phone. It is a replacement and just that. It cuts off, the volume can be problematic, but it works most of the time.

Some Asurion customer service are really very good and some are very bad. Gave me hard time and refuse to send me a replacement. They asked me to go outside while Atlanta protesters all over the place and find ATT store. And other were so good and easygoing and they sent me a replacement right away.

While the paperwork changed a bit, the representatives that I talked to were a great help in getting me through the process quickly. The phone came the next business day like promised. Overall, I had a very positive experience.

Your customer service was nice and polite. They made sure there were no questions before finishing our conversation and the delivery was far faster than I imagined it would be. I appreciate your hard work and continued value of excellence when it comes to your service. Keep up the good work and thank you!

The entire experience was fast and professional. Overall, very very very good. The staff was very helpful as this was the first time in a very long time I had to use the insurance so I was not familiar with the process.

My son's phone flew out of his jetski while making a turn and could not be recovered. He came home, we contacted Asurion and we had a new phone the next day. We are so grateful we have this insurance. Needless to say, these days you cannot go a day without your phone. Thank you Asurion for your expedited service - especially these days. :-)

The process was quick and easy. The setup process with them user friendly and very precise. I’m glad I opted to use a Asurion. I would definitely recommend this insurance to any of my friends. With the high cost of a new phone it’s a no brainer to get the insurance.

Husband dropped his iPhone. Filled out application, emailed it and received a confirmation phone call within an hour. He had a new one the very next day. It was so Quick and easy. Absolutely No hassle. I wish all returns/repairs were that easy.

Good first experience. Not so good for the charges. Having to pay 168 dollars for a refurbished phone, after paying monthly insurance fee, left a bad taste in my mouth. I feel it is almost fraud. Not happy about that.

It was very easy to navigate the website and answer questions. We had to fill out additional paperwork but it was very simple and easy to upload the document to the Asurion site. Replacement phone came the next day which was wonderfully convenient.

They were awesome in sending out my replacement phone and giving us the directions on how to turn on the new replacement phone and also sending a prepaid sticker so we could send back the bad phone. I will be more than happy to recommend them and I will use them again. (If I have to,)

I broke my phone and it was difficult to be without it. Asurion made the process to replace it very easy and I was pleased with how quickly I received my phone. The setup was simple and it was very easy to return the broken phone.

Superb customer service, you and your teams should be proud. I’m a delighted customer. I’ve had to replace two family phones in less than one week and the process could not have been easier. Thank you for the ease of mind and prompt service.

My replacement phone was sent quickly and works as good as a new one. Customer service agent was nice and professional. I would highly recommend Asurion to any if they would ever need a replacement phone. Great job Asurion!!

The customer service people were wonderfully nice. We received the replacement device exactly as they had promised. I am so glad we had Asurion to cover our electronic device!! I am also thankful that I have them to cover my other electronic devices!!

This was one of the easiest things I have done. Broke the phone on Friday evening, had a new phone next morning. Very helpful agent. Great experience. Thank you so much for the quick and friendly service. I have been a customer for several years, this is my first claim. So much easier than expected.

Very easy to make a claim and get my replacement phone. It was easy to set up my new phone, and easy to return my old phone. I am very glad that you sent me a box and pre-paid stamp so I could mail my old phone back to you.

Second event during this contract. Sadly, some bad luck. I dropped phone in pool accidentally. It got wet but I got it out within 8 seconds - didnt work. - it was reported to my carrier and replaced within 24 hours. Pretty darn convenient/efficient. Thanks.

The gentleman I spoke to was friendly, yet professional and definitely knew his "stuff". He was also very patient with me because sometimes I can be a little dense. P.S. Incidentally, I am an AT&T stockholder!

Probably one of the easiest claims I have ever had to file. Super fast shipping! I was up and running again within 24 hours! It definitely pays off in the long run to have this insurance coverage. It saved me a great sum of money over my own clumsy mistake.

When your phone is damaged it is the most stressful thought on how to navigate life without your phone for a period of time. Using your navigation system, checking your calendar, using it for work schedules, etc. The Asurion team handled the replacement professionally and quickly. I am so happy that I have this service for my phones, well worth it!!

Very impressed with how easy and fast it was to get replacement phone. THANKS for great service!!!! I Filed a claim and my new phone arrived in just a couple of days. I highly recommend having the insurance on all of your phones..

Everything came perfect. The only thing missing was the headphones, I had other claims before and the replacement comes completely like in the box when I first bought it but this time the headphones were missing, other than that it was great.

Asurion’s response was extremely quick and provided a replacement phone immediately. Communication was clear, as were the instructions to set up my new phone once it arrived. I was pleasantly surprised at how quickly and effectively my problem was solved.

In what seemed like only a few minutes of filing my claim that I received a response. Although my phone had been discontinued, the phone was replaced within 2 days with an upgrade, albeit for a small charge. I love Asurion.

Got the new phone quickly. Only problem with the virus no one can help me in the Verizon store to put some of the info on my new phone so I am stuck until virus slows down. I am not technical at all. Can't add my email and Facebook comes off and on in the same day.

Asurion made my claim experience easy and efficient. I was amazed that the ease of use of the online submission form. So happy I chose a plan with them. I sometimes second guessed the money I spent on insurance, totally with it!

Cracked my phone screen. Same day went to the AT&T store and set up a claim. Within 2 days had my replacement phone. Was a super easy and fast process. Never had any other experience with phone insurance companies but I will be sticking with you guys. Cannot beat the service.

I dropped and bust my phone around 6 pm and received a replacement the next day before lunch time. I was very pleased with process and the delivery of my new phone. The return of the busted phone was simple. Id recommend Asurion to a friend.

Sandra was very helpful and knowledgeable. I was able to get it done with ease and phone came very quick. Thank you for the service you provide and at the price. My family is well covered and I appreciate everything. Well satisfied customer.

I received my replacement within days of submission. Very pleased with the explanation of damage to phone due to a cracked screen. Providing me with the option and cost of replacing screen versus phone. I'm glad this service was provided and I will definitely recommend it to both family and friends. It's well worth it. Thanks.

Claim process was quick and easy to follow. I received my replacement device in 1 business day. It was charged and ready to go. This New device is in perfect condition and works like new. Return of the broken device was easy as well.

The representative was kind and courteous even when I got upset over the fact the phone had broken during installation and I might have to have AT&T send me a replacement. He was upfront and honest explaining exactly what had happened during the repair. He said he would see what he could do and in no time he had my phone working like brand new. He apologized for the problem and stressing me out. Your company needs employees modeled after him. Unfortunately 2 days later my phone was destroyed after it fell out of my pocket while I was mowing my lawn and cut up beyond recognition. I am blessed that I was able to file a and claim with the insurance company and I now have the replacement phone lol. Everyone has been great. Thank you.

Very happy with the process, I got my device very quickly And easy to move all my data, very recommended to got insurance for any cell or device. I have AT&T for like 3 years and I’m very happy with the service.

I don't believe that they are on top of their business and it's something's wrong with your phone using it the next day. I think it is your perfect insurance place to go to. I would recommend it to anybody.

The process was very simple and straightforward and easy. Set up of the new phone and transfer of information was very smooth. My daughter was able to help me and she had no complaints either. I would gladly make use of the or service with all of the phones that we have.

You replaced my phone without hesitation or complication. The exchange went smoothly and quickly. The replacement phone was great. It was easy to return the damaged phone. Data exchanged from old phone to new was seamless. The experience was above expectations.

I was afraid I would have a problem with the coverage when my husband's phone broke. I called around 5pm on a Friday night, we had our new phone before noon on Saturday. I couldn't believe how quick they were. I would definitely recommend getting insurance!

My son's phone dropped while he was getting out of the car. Needless to say the screen cracked and we couldn't even turn it on. I reached out to Asurion and within 2 days we had a new phone and we were on our way. The process was so easy and Asurion was great to work with. I am so glad I have that extra insurance!

I was filling out the claim form online and ran into problems, called, and the customer service individual was great! She took over and finished filing my claim for me! The replacement phone arrived the next day, everything was handled very professionally.

Constant was the person that helped me. She was very professional and knowledgeable. She take me through every steps and every answer every questions that I have. After Broken by phone she ask if was OK. All that had happen to me with falling and broken by phone she ask if was OK.

I had a sudden issue by losing my phone and I called Austin. I had a Very great speedy service. I called by the next afternoon. Phone was here. I called and got help immediately to reconnect my service. My phone works great.

Very good service and speedy delivery of replacement phone. I have had this service for an extended amount of years and the service has made improvements over time and very good at this time. I am very pleased with the service at this time and I would highly recommend.

Replacement process was easy, delivery was quick! Set up was a little more challenging, I had to call AT&T to activate my sim card. Overall, it was a pleasant experience. I would also like mention how happy I was to also get a charger too!

The online experience was quick and user friendly. I received my device the next day. I received several e-mails with the tracking number and updates. The delivery put my package out of sight so it wouldn’t be stolen. Keep up the good work Asurion.

Called on Friday morning and then had a new replacement phone next day. It worked out good. Only negative thing was I had to spend a long time on the phone before I actually got a person on the line.

Definitely a very satisfied customer. I would highly recommend to friends and family. I was very excited to get such a quick response. And was notified through out the whole process. I would honestly give you 5 star rating. ⭐️⭐️⭐️⭐️⭐️

The process from start to finish was quick and efficient. Instructions online were very clear and easy to follow. One suggestion is maybe including clearer instructions online on whether to use new sim card or old sim card in new phone when transferring data and mailing in.

Thank you for making sure this process was as smooth as possible. My phone arrived the next day which was very quick and the activation was also very smooth. Thank you to everyone who helped me with this whole process they were extremely kind and patient!

Even during a pandemic, they got a new phone to us in over a weekend and in two days. The application process was clear and simple. The phone was ready to go. We were super thankful for this service. I would highly recommend!

My Iphone fell off my car, smashed and disabled on Thursday. I went to local AT&T store here in Bakersfield, CA; I received new phone the next day from TX. I was able with the assistance of the local store to recovery all apps and critical info. A great experience so far.

Process was straightforward and extremely quick. Directions were easy to understand. Phone arrived in a couple of days and the box had all the instructions that were required to set up the new phone as well as wipe the old phone. A very satisfying experience.

Overall it was fast and efficient. I am most happy with the fact that I was told by the Protech person Isaiah that I chatted with who told me how to sign out of my Google account on the old phone that wouldn't turn back on. I was very worried about my information being stolen.

The replacement was very speedy. The company took great care with my online request. I am glad that I have insurance and I have never had any issues with any claims that I have filed. I will be with this company for a long time to come.

The process to have my phone replaced after it was stolen was sooo easy and stress free. The website is very user friendly and kept me informed as to where my claim was in the process all the way to the tracking when it was delivered. Thank you! You guys made a really bad situation a little easier to manage.

My daughter's phone was delivered so fast. I was relieved. She was happy. The customer service rep was so nice. Very intelligent. Answered all my questions and had great conversation. We went over different offers as well on top of my bill and did I want to make any changes to my bill. I appreciate the kind words and feedback from the representative as well.

Asurion was very helpful. I wasn’t sure what my deductible was and I had a few more questions. I couldn’t complete the claim online because I had to verify it using the broken phone, hence, “broken.” I didn’t have to do anything but call. They asked if I wanted to continue the claim with them or do it myself, so I did it with them to be sure everything was right.

Received my new phone within 24 hours. From filling out the form to receiving my new phone, the whole process was so fast and efficient. I was very pleased with the service and happy with the results. Would use Asurion again.

An employee at my local AT&T store submitted the claim for my replacement phone and told me it would arrive in 3-5 days. On the 6th day, when I still had not received the phone, I called Asurion. The customer service I received was exceptional. The gentleman who assisted me said the claim was never submitted. He quickly initiated a new claim and my new phone arrived within 48 hours.

Fast and excellent service..New phone better than old one. Had a Note 10+. Now I have a brand new Note 10+ 5g to last me the rest of my installment. For 225 I will be very careful with this one though..Lol.

Amazing next day delivery. Was very happy with the service provided. The customer care team was very thoughtful and thorough. Literally called them immediately after I lost my phone. Had it next day and I didn’t skip A beat. Were very helpful in starting it up again and restoring my info. Thank you.

Service was easy and quick. Both of my replacement phones were received within 1 business day. Filing the complaint was very self explanatory and easy to do. Dealt with with replacement phone companies before but not better than the service I have gotten here.

Totally grateful my tablet was still under warranty. Got my tablet swapped/replaced super fast, even with slow shipping caused by this Covid thing. This tablet is very important to me because I use it for work and makes it easier to multi task and get things done. Was very happy and relieved getting it so fast. Thanks a bunch.

Great customer service, they were very helpful. I would recommend them. I was in the line a minimum amount of time and the worker was very kind and she took her time with me. The phone arrived the very next day.

AT&T. Amazing service. Claim was easy and I had my new phone by noon the next. I couldn’t ask for more. Plus my deductible was half of what I was expecting, due to not filing a claim in the last 12 months.

The phone arrived promptly and completely as expected. The box that it was shipped in provided very simple details on how to set up my device. Then returning my damaged device was just as equally easy to understand the directions.

Very fast replacement and very easy to navigate website. Everything was explained and easy to do. Having the insurance really helped me out as I did not have to go to a store. Was easy to send the damaged phone back and I didn't have to leave my home.

It can be a little traumatic when something you use all of the time doesn’t work right, so sending off a claim and getting an immediate reaction was very nice. And, even better, having the phone at my front door the very next day made the experience more bearable. The customer service and response time and simple instructions was fantastic. Thank you.

Couldnt get my claim to process online so talked to an agent and she pulled it up and helped me finish it then got it approved for me. She was really helpful and very nice. Thanks so much for getting me my replacement device.

I lost my iPhone & within 3 days of losing it I had it replaced & with my original number. They were able to copy my contacts & pics from my temporary phone (old Samsung) to my new iPhone. Was so happy to be able to have most of my pics back & my contacts!

Asurion was very easy to use. A couple questions to fill out and with a click of a button I was done. Our replacement phone arrived when promised and activation was simple to complete. Great customer service as well! So thankful we have this coverage on all our phones and will always use this insurance.

Quick service; I did have to submit 2x to get it to go through properly. The drop down menu for the problem was very limited and didn’t cover my problem so I actually had to call to get help. Everything went smoothly and quickly once I got the claim to go through and the delivery was fast.

Fast service knowledgeable staff that were kind and patient. The phone conversation was thorough and it didn’t last too long. I was happy to get my replacement phone so quickly. I would recommend this service to all of my friends and coworkers.

My new phone arrived the next day - less than 24 hours after I made the claim! Website was easy to use. Definitely worth the extra money I pay on my phone bill to have this insurance! Got a newer and better phone than the one that broke too.

You were fast and very understanding about what happened to our units. I thank you. I would recommend your service to everyone, thanks again stay safe and well. Everyone should take your services. It would avoid a lot of arguments. Your price is responsible too.

Apple Watch replacement. It was easy and fast! Thank you so much! What I had wasn’t available so I received a nicer version so that I wouldn’t be without and I really appreciate it! The online submission was simple and easy to use.

I love it. You guys are great. I talk to representatives at Asurion around 5pm And my new replacement phone was deliver next day. Very reliable. I like it. Thanks you guys. Great job. I wish I can remember the representative name but he Was good.

Phone was shipped and received within a timely manner. Website was easy to use. Received my phone overnight as promised. Very simple process. Great that they give a box and everything needed to ship the old phone back easily. Cracked screen was accepted.

Your response was quick and the matter was easily resolved. I was able to get my new phone and set it up immediately and mail in my old phone without difficulty. I appreciate the simple and efficient process. I will definitely recommend Asurion.

Very good service. The only problem I had was trying to submit the letter of affidavit regarding the phone. I called a couple of times and was given an email to send it to but the email was incorrect. I am still not sure if the form went through.

It was an easy process to make my claim. They overnighted my new phone so I didn't have to wait long at all. The phone works great and have no complaints so far! I would recommend having the insurance plan to everyone.

The experience I had was awesome. Polite customer service rep helped me to fill my claim within minutes. Received a replacement very next business day. I am very satisfied. Definitely happy for choosing Asurion for being there for me when it needed.

Thank you for all your help! I received my new phone the next day after I called you! Great service! Verizon also helped me settling up my phone! I would recommend this service to my friends when they purchase a cellphone!

Everything went very smoothly and was so simple and easy to use. I had lost my phone and needed it replace as soon as possible and when I went on to the website, Asurion made it extremely clear regarding the process. I received my phone the next day!

Phone was not charging. I was shipped a replacement and received the next day. The phone replaced was Samsung Note 9. Despite not getting a pink as my former phone (I got a black); I would say that all else was excellent.

Your customer service is excellent. I received my phone the next day after my call. The helpline was very helpful in transferring all my stuff to new phone and will call them again to clear my old one. Thank you since our cell phones are so important!

I truly appreciate Asurion for all of their excellent help when my Smartwatch was damaged. They are truly professional and courteous. I am thankful for all that they do for their customers. I don't think any other insurance company can even compare to their professionalism of Asurion!

My assistant was very helpful. Asked the proper questions and got me the answers that were needed. She got us a new device and made sure insurance was all covered. Very respectful and intelligent. Will call again if we ever have any problems with devices.

Excellent experience with the process. Reported loss on Friday and the new replacement phone delivered the next day, Saturday. What more can I say.. Highly recommend Asurion. The return of the damaged phone was also very easy, and convenient process which Asurion has developed..

Quick and friendly service for a lost phone. A new phone arrived very quickly which truly helped to continue doing our business. DANIEL at the store was so helpful, professional, quick, friendly service at the store. I have nothing else to say.

Hey. This is Mohammed **. I need to know why I don’t have to change the screen. Only when it’s cracked for $30 like T-mobile company and you charge me $250 to change new phone and same it with t-mobile 100$ for new phone because you don’t tell me that before I get the insurance.

The tech did an awesome job- my son forgot his password and he was so patience helping him create a new one. Also, the phone rep was awesome- needed a closer repair date and she was able to get me one for the next day.

I fell and cracked my phone. My replacement phone came quickly and was pretty easy to set up. The phone insurance was worth every penny. In the future I will continue to get it. Thank you for your help.

There was a problem with my phone. I couldn't turn off "find my phone" for some reason. Everyone at Asurion patiently and courteously worked with me to fix this. They even worked with Verizon and Apple to correct the problem. I couldn't have asked for better service.

The phone came on time. The issue was resolved quickly! I would refer this insurance to others. My daughter loves her phone! The representative I spoke with adequately resolved my issue and she was extremely informative.

My daughter's iPhone XS was splashed and wouldn’t turn on so we went to ATT and they told us to get online to file the claim. Was very satisfied with how fast we received my daughter's replacement phone. The online process was very easy.

I broke my phone one day and filed my claim on the next day in the afternoon, my new phone arrived before lunch the next day with very good instructions! Great service and experience throughout the whole process! Thank you!

I submitted my application and you sent a replacement a few days later. It was very easy to do and not intimidating at all. You gave a package to send the broken phone. So it was cheap than replacing the cracked screen.

Absolutely perfect. 21 hours from time of call to time of delivery! Very quick, painless, friendly and personable phone conversation with the rep. My phone is my line of communication for my line of work, and it was very satisfying how fast the turnaround was! Thank you all for everything!

The process, the arrival, and setup of the replacement phones was so simple with the help of the Asurion Representatives. We have been customers of AT&T for many years and with the insurance plan they offer through Asurion will keep us customers for many many more.

Quick and efficient experience in receiving my new phone when I replaced a phone with a cracked screen. The only thing I had difficulty with was exporting some of the images from my phone onto my computer. Not sure if that is Asurion related or not.

The process was easy and the response time was very fast. I started on Monday and had a new phone on Thursday. The representatives on the phone were courteous and knowledgable. The whole process was easy and I am glad to know this in case I have another need in the future.

Our greeter was very pleasant and greeted us as soon as we walked in the door. She helped me with my payment and since the other associates were busy she assisted with the phone issue. And still greeted people when they came in. Great job AT&T.

Horrific on my third phone, this one overheats. I never have had an iPhone shut down for overheating. What they do is they take probably trade in phones or something like that and it’s not fair, because someone probably trade that phone in because it overheats. I’m not sure the tester diagnostics they do but my experience with the Asurion has been horrible. They had someone on my for my TV state that the tv is covered because the screen is cracked, or it looks like it has visual damage, and they did not say this and we paid for someone to come out and tell us that it’s a shame.

Super fast shipping. I lost my phone on vacation and within 2 days I had my replacement phone at my house. Friendly and efficient customer service with activating my new phone as well. It was definitely worth having the insurance for all my devices. Highly recommend getting it if you dont already have it.

Lost my phone, looked and looked, no luck. Filed a claim and received my new phone the next day. Decided to take to Verizon to get it set up - free! Easiest thing in the world!!! Highly recommend insuring with Asurion!!!

Once we decided to go ahead with the claim, the process seemed fairly quick and easy. My wife was able to get the same device she had. Overall I believe the experience was relatively painless. I cannot see any reason to not use these services in the future.

I was so happy with this service! I was really surprised at how fast the process was!! I was expecting to have to wait way longer for everything to be settled. But it was all taken care of in a couple days! Thank you so much!

Very easy to call, make the claim, pay deductible and receive new phone in a matter of 2 days! Absolutely happy with customer service and quick fix! Very happy with purchasing insurance and the convenience of the process when making a claim!

I have had this insurance for the past several years, but have not had any need to utilize it, so was unsure what to expect. After spending 2 days working with Apple support it was determined that my phone had an internal screen issue. I then contacted Asurion. And the claim was easily filed, and I received my replacement phone the next day. I had had a small issue with the activation, but this was handled very quickly. I would certainly recommend this insurance.

Upon receipt of new phone, we took to the ATT store for set up. However, we transferred photos to new phone on our own. Everything went smoothly. The new phone arrived on time as indicated. The forms to fill out the claim were not so easy to get through but accomplished in the end.

Received my replacement phone within 48 hours & was able to get everything except my service transferred over by following the tutorial. Called the next day & was able to get my service transferred over in just a few minutes. Very happy to have a fully functional phone with a battery that holds a charge again!!!

Thank you. It worked great, I asked for repair and since phone wasn’t being made anymore got the latest for less than $200. I was giving my old phone to a grandchild so this was very nice. I try to always carry insurance on my phone.

Great experience, exceeded my expectations thanks to Mindy (in store assistant) and Steve (phone tech assistance). Mindy helped me see all option for a better informed decision. Steve was patient and clear in helping me initiate a smooth and complete migration. Thank You Both!

Old phone started going wonky. Went to Verizon the same day to make a claim. By 4 pm the next day my replacement phone And SIM card had arrived even with all of the covid-19 stuff going in. Great experience all the way through.

Seamless process, quick and easy. Replacement device came in Monday from a request on Saturday. Swap out was simple. Web browser was very easy to use and didn’t take long at all to fill out. All in all this was a great service.

Asurion sent me a replacement phone through the mail and when I received it there were multiple cracks on the screen. When I contacted them about it they informed me they wouldn’t be able to send another one until I sent them additional documentation. I contacted them the same day I got the phone to inform them of this in which it took them multiple days to get back to me with directions on what I’d need to do to get them to send me another one. They sent me a cracked iPhone 6.... Terrible just terrible. Thanks for nothing Asurion.

I was having issues with my iPhone 8’s home button sticking after having it less than a year. I easily made my claim online through my Verizon account. The new phone arrived the next day and everything went smoothly. Thanks!

I broke my phone and got a new one in just a few days! Filling a claim was super quick and painless! If only all forms of insurance were so easy! Being able to bill the deductible to my phone plan has been a lifesaver.

I was told it would be delivered in one day and it was! I use my phone for work. Felt lost without it so thank you very much for keeping your word!!! I would recommend you to my friends and family. Thank you once more time.

Efficient and effective replacement of the broken AT&T Samsung phone. Which was a must after paying insurance on the prior phone for 42 months, so I'm not sure the cost effectiveness of having smart phone insurance. A model smart phone users should employee is to have insurance for about 1 year then cancel it. After that, it's not cost effective.

Wonderful assistance from the rep that helped me online. Package came quickly and everything for the return was provided. I almost love the device. Not sure if it’s brand new but it surely does function like it is. Thanks Asurion and AT&T.

The instructions were very clear and the iPhone arrived earlier than expected. The replacement phone is in new condition and the instructions to return the phone back to wherever it was we were sending it to we very complete. I appreciate the prepaid USPS label as well. We are most pleased.

The process was good. A replacement phone was sent out very fast. The only problem I have is that they sent me a refurbished phone to replace a phone that was one day old. They should have sent a brand new phone. I’ve never had a refurbished phone, so I may never have an issue. Only time will tell.

Anytime I've had to deal directly with customer service, they are ALWAYS very helpful and quick to respond. I just get frustrated: once the replacement phone is received and activated -- get an email once they receive the damaged phone to "turn off Find My Phone" which I know I did at the time of filing the claim.

I filed my claim online, it was self explanatory very easy steps to follow. I received my phone in 2 days. Included in the box was a easy to follow instructions to activate my phone and they send easy to follow instructions to send my damaged phone back.

Great service easy to do and would recommend to anyone.. Got my new phone in two days and was able to connect it and it works.. I damaged my other phone pretty bad and got a new one with the insurance..

Awesome - fast efficient delivery response - granddaughter dropped phone in pool - was really important she have access to her phone being a preteen. Filed claim and phone was delivered next day by noon. Thank you for the quick response???

I found the customer service Very helpful. The phone was sent out quickly. No troubles setting up new device etc. My daughter was very happy with her replacement. I feel that the insurance is worth the cost.

The Service and delivery was accurate and fast, I have the new device next day and the new device works really good and is in perfect condition. Excellent customer service as always. Thank you very much. Have a good day.