Asurion Reviews

The service was quick and very good. The Call Center is always friendly and they are doing very well. I prefer to use the call service because in Pooler store (184 Pooler Pkwy, Pooler, GA 31322) they are lazy and rude. I don't like the Pooler store service at all.

I was assured that it was a factory Samsung original replacement when I handed it to him as I left for lunch. When I got back from lunch a half hour later the phone was done. I really can't ask for much more. I do recommend for that people that need their phones to be water resistant to the factory specifications this is not the route for them. They are going to need to get a replacement device instead of a screen replacement.

My experience was that I was pleased, happy, excited, surprised, overjoyed, convinced, baffled, loved, magnified, passionate, questionable, resourceful, strong, talented, unfiltered, and wise. Thank you for allowing me to share my experience with Asurion over this great product. I appreciate that my last name will not be publicly displayed on ConsumerAffairs.com, because that would be an invasion of privacy, and it's not necessary to rate a product. Companies attempt to garner support for this, when it's not needed.

Great service. I had a phone sent to me. I said it didn’t work that great. They sent me a brand new phone with a actual iPhone box cord and charging brick. No complaints at all. I think their quick next day delivery is great service and that I will always put Asurion insurance on my devices.

I filed an insurance claim on my broken phone and had the broken phone replaced. The new phone was sent to me through the mail. My new phone looks and works great. Everything has worked out great. Thank you so much.

My husband had broken his phone, I contacted Asurion. They were very friendly and easy to wok with and sent out a replacement immediately. We received it two days later. I would highly recommend them to anyone with a cell phone.

Filed my claim on a Saturday afternoon, my new phone was here Monday. Nice and timely fashion. Easy tracking and no hassle. I would recommend all my family and friends to this service. Gained a customer for life. Thank you.

After recent surgery, I dropped my phone and busted the screen. I couldn't read half of the screen. I received a new phone within a couple of days and got it all set up. Asurion walked me through moving things from my old phone to the new and we are rolling.

Phone still is doing the same thing as my other phone and not working right since the day I got it. Looks like they sent a refurbished phone. Will have to go to Verizon and buy a new one. It was not worth the $100.

Received the replacement for damaged phone in 3 business days. When transferred phone numbers and names DID NOT ALL TRANSFER. Terrible trying to locate all the lost information. Replacement phone cost money and all information was not transferred. Some of the apps did not show on the phone and had to be set up again; very time consuming for client.

Just added a new line on my account and also upgraded an older line, very easy and understandable process. Customer service was great and timely also very knowledgeable representative. Most definitely recommend to everyone! Product and service are top notch quality and very dependable!

Easy to follow instructions on app, I didn’t have to speak to an agent because everything went smoothly on the computer. After my cleaning was done I received an email telling me my phone was being shipped and it also had the tracking number available with the estimated time of arrival. That made things so much easier on me to be able to go on the computer and fill out all the information without speaking to an agent being on hold for a long periods of time.

When he dropped his phone and it cracked up the front and back -on a Friday afternoon- fear and loathing immediately sacked us: No Phone! Insurance?! Exorbitant deductible? Unhelpful customer service? Complicated website? We trudged up to ATT (we are old & dumb), found that we DID have ASURION and were directed to the site were within MINUTES a replacement phone was on its way???! SO EASY. Promised 1-2 business days but arrived NEXT morning -SATURDAY!! Thank you ASURION!

Everything was quick and easy. The people I talked to was very polite even though I was a little short at times. Was on the phone a few times with them. Very helpful. Went above and beyond to help me figure this out.

It took a few phone calls and time on hold but the results were worth it. I got the replacement phone and mailed the old one back in. All is well, that ends well. The people I talked with were wonderful, especially the last girl. She made it all happen. Thank you.

I had a great experience with your company. Everything was just the way it should be. My one and only complaint would be is the cost of the replacement. When you already pay for the insurance $200.00 is a lot out of your pocket.

I have a good experience with filing claim. Easy and fast. This is second time file claim with you guys, different phone but have a very good experience. Of course I complain about deductibles. It's too much. Thank you. Thank you. Thank you.

My wife’s phone was only a year old and all of a sudden didn’t turn on again, brought it to Apple and asked us to buy a new iPhone ($1300). Thank goodness we went with Asurion. Amazing service, easy replacement of my phone and overall worth the extra money for phone insurance. Thank you so much for helping us out!

Thanks for the fast phone replacement! I dread doing things like this because it’s usually a hassle but you guys made it so easy. The rep I spoke to on the phone was great and helped me out with the replacement. The shipping time was super fast. Thanks so much for the excellent service.

Your process took 1 full week to fulfill my replacement. I called every day for 5 days and there was always something that I needed to update when it was all in the original claim information. It was a little frustrating having to use my broken phone for another week. I couldn't even get an alternate replacement option.

The process was quick & rep was very helpful & polite. Thanks! I did not clearly understand where to mail the damaged phone back (USPS or UPS) but did get answer from AT&T. I am glad to have had this coverage since my phone was damaged.

My daughter's phone was broken and within 48 hours she got a new one. The set up for the new phone easy my daughter did it herself. The return instructions were simple and easy to follow. I had it in the mail the same day.

My son dropped his phone at football and it got stepped on. The whole front and back glass was broken and the screen wouldn't work. I logged in to Asurion and submitted the phone claim. I had the phone the next morning sitting on my door step, less than 24 hours!! I was so thankful for an easy and all around great experience!

Replacement phone arrived in less than 48 hours. Easy to transfer data, returned broken phone in package replacement phone came in, they even provided sealing tape. USPS return mailing label, so put in mailbox with flag up and it was done. Couldn't ask for anything better. Thank you.

I lost my phone and AT&T introduced me to Asurion. Luckily, I had bought insurance with you. I got the new phone in a day, but sent it back. AN HOUR AFTER I CLAIMED THE LOST IT APPEARED AT MY HOUSE AND I CANCELLED AND SENT THE PHONE BACK.

Fast, easy to use, and simple. Only downside was the website was slow between clicks. It was still easy and smooth to use. Shipping was extremely fast which shocked me. Package came with everything needed to include a new Sim card, tool to change it and charger.. Overall awesome experience.

Overall you guys did a great job. The one thing I did not like was that you sent an aftermarket phone charger with the phone. For me and many other people this is a big issue, aftermarket chargers often do not meet the requirements of the phone manufacturers and can cause battery issues! Please consider sending chargers Branded to the Phones you replace! Thanks, Rik

Smooth claim process with phone representative ordering replacement phone due to theft. Rep was very professional, efficient, and helpful. More comfortable speaking to a person than submitting claim online. Cannot say anything negative. Received replacement phone next day as promised. Very glad that I had signed up for the plan.

Very smooth experience. I was treated with respect and my phone was replaced quickly. The exact phone was back ordered so I was able to get a better phone for no extra charge. I would highly recommend this to anyone looking for peace of mind. Phone arrived with instructions to set up and was able recover all my stuff from my broken phone.

Extremely impressed with the service they provided. Surprised at how fast they worked to replace my iPad. I rely on this device To run my company. It was replaced within 18 hrs. I will definitely be keeping. My service with them moving forward.

Thank you for working so quickly to get the phone to me. I lost my phone at Walmart and I needed another one. You were very helpful in getting me a new phone. You work really fast; so does Verizon. Verizon helped me get everything on my new phone. Thank you sooo much.

The phone was sent to me in literally less than 20 from the time I filed my claim! You guys responded quick and precise and I’m thankful that I had insurance with you guys. I would recommend any and all.

You are great. Friendly customer service. Everything is cleared to fill it up and the online and quick to send a replacement. Thank you so much. The phone looks great and no problems to set it on. Everything was okay.

My experience was great with Asurion. No problems getting my phone on time. I would recommend them to anyone that doesn't have insurance on their phone. Thanks for providing me with what I need to get my phone. Thanks you for what you did when my phones stopped working.

This is exactly how insurance should work! When my Apple Watch stopped working, I was able to text with Asurion, quickly link to an online form, fill out a few fields, and 2 days later I had a new watch. Most customer service teams should take lessons from this company.

Called Asurion talk to a rep and it’s in five minutes they had found a solution for me and my phone was ship the very next day and my broken phone back to them and everything is great. I am are used to have a big big problem thinking I was all alone and no one is ever going to help me with my mobile phone. My cellular phone insurance company is Asurion and they care.

I called on a Saturday and was helped by a very friendly representative. He took all my information, told me that I wouldn’t have any extra charges and transferred me to Apple warranty department. Apple didn’t know why he transferred me there. And I found out Monday that there wasn’t actually a claim. I was then able to make a claim and was told there was a deductible. (And that’s fine but who is that first guy? Should I be nervous?) I received my replacement phone a couple days later. I didn’t have any problem reconnecting. I was a little surprised, however, to realize that it was not a new phone but a refurbished phone.

Very professional service, didn’t have to wait for a new phone. It came in one-two days. My husband took the phone to Forestville, MD AT&T store and the representative installed all the items, he was very good and helpful to two seniors. Went out of his way to help us. He was very professional also. I would recommend AT&T to everyone. Thanks again for your help.

I have used the service multiple times for my family and the process is very easy to use. The online process to file a claim, the quick turnaround on replacement items and an easy process to return items. The online support has also been helpful if any questions arise.

Customer service team that I chatted with online was great, answered all my questions and helped me step by step until my phone was completely set up. Please keep the chat option available so much easier than waiting on hold.

The operator was knowledgeable and very helpful. She took the time to help me process my claim. She went over my account to make sure everything was correct. The representative also recommended a new insurance that Verizon was offering.

Prompt, helpful, and easy to use. We have had this insurance on phones in the past and have never had a problem with this service. We would recommend this service to our friends. The ease with contacting you and getting our product replaced was quick and painless.

Great experience and easy to do. I love how I was able to fill out claim online and received the replacement phone within 2 days. This is awesome! I would definitely recommend a friend. Also, it is great to see you all offering a discount to those of us who have filed a claim within 12 months.

I was shocked at how quick the turn around time was. I received the tablet in 2 days. Great service! I'm so thankful I had the insurance and glad I remembered that I had it! They also sent the info to transfer my stuff to new tablet.

It was a bit uncomfortable to communicate and then I have not received my phone number and then I have to wait for them to resend it and since they told me it was sent but I have not received it very uncomfortable.

I had to submit my claim 3 times before it was accepted. I finally had to call customer service. They finally got on my phone and got my claim to go through. I finally got a replacement phone yesterday. Everything is ok now. THANKS..

I filed my claim online which I don't like to do, but it was fast and useful my phone came the next day. Great job Asurion. I am definitely glad I paid for the insurance on this phone I recommend every one do so.

Quick and easy to be able to do on app because I don’t like talking and earn when I did they were very nice and helpful! I hope to continue my business with them and catch all the new things to come.

My grandbaby broke her phone and we needed to replace it. The guy who assisted us on the phone was pleasant and knowledgeable... he was patient and talked me through the process... It wasn’t ideal but it wasn’t a hassle... thank you.

Very nice and explained everything to me!! Thank you again, was very satisfied and wasn’t in a hurry. I’ve been with your company for many years and will never change to a different. I just paid my phone off. Haven’t had any problems at all with it.

I had to return my phone, plus a refurbished phone that didn't work. So I was beyond frustrated. Everyone who helped me was so kind and patient. Great customer service. Thank you very much for having such nice people working for you! I hope they get paid well. They deserve it! One person hung up on me, but I think it was because I swore. I didn't think she heard me, but she must have. I am so sorry!

Service was fast and speedy. My husband is a truck driver. So the phone was sent asap. It arrived just in time. We got an upgrade due to his phone being 3 years old. The price was awesome. So thank you for your service.

Amazing customer experience!! Everyone I spoke to on the phone were kind and helpful with the process of making my claim and I am very satisfied to have coverage through Asurion. I have the home protection as well and I have the peace of mind to know that I am in good hands.

Service and the personnel that we encountered were professional courteous as well as polite! Copay was reasonable and expected. We had two broke phones. One the screen was cracked and the other would not even turn on after being dropped from a tree! When I asked why she was climbing she said because it was there!

Received my replacement in a timely manner! Send the old one back! Was able to set up the new one without a problem. I would recommend you all to my friends and family. Loved my Samsung galaxy note 10 plus.

Asurion was quick to get me my replacement phone after mine was stolen. The process was easy and pain-free. The process was easy to get the replacement. Customer service was professional and proficient. Filing was simple to replace my stolen phone and shut it down.

Great customer service. I have FirstNet service and the phone broke. It was easy to make the claim and get a new phone sent out for replacement. I went to the ATT store to assist me switching it over. Good experience.

Quick, accurate, simple process to get replacement phone for my daughter. We received the replacement phone the next day. They made it easy and sent an envelope to return damaged phone. They acknowledged that they received the damaged phone. My daughter is happy and phone works great.

I needed another phone due to the one that needed trashed and didn’t know it has insurance. Was a huge relief. The process was very fast and we received the phone overnight. I would highly recommend having insurance on your phone. Great and easy service.

My son's phone had been damaged for some time but I just didn’t want the hassle being that the phone still worked. Had I known what a Great experience, Fast shipping and quick resolution this was going to be I would have done it much sooner!

All the people I spoke with from start to finish were extremely helpful. Couldn’t have been more pleased. The first person I spoke with about battery issue was wonderful. The two techs I spoke with setting up & activating my phone were great. Very simple to return my old phone.

It was a great experience. My granddaughter accidentally damaged her phone and we had a replacement phone in two days! This was the ABSOLUTE end for her to not have a phone, so I'm pleased that this worked out so well. This was well worth the monthly insurance fee.

Cracked screen was repaired at my house within 3 days. Technician was very good. So much easier than having to return phone. The last time this happened (8 months ago) I was told it could not be repaired and had to be replaced.

My wife was walking on the beach, fell and phone got wet and was ruined. Notified Asurion and had a new phone in 2 days. Took it to AT&T. They downloaded all the stuff on her phone from the cloud and just about everything was saved. Everything went smooth and fast.

Great and quick service. Very helpful and understanding. The representative explained the entire process and made me feel comfortable. The new device arrived as promised and very quick. Glad I have this service and will continue paying for it. I will recommend to all my friends.

I was very happy with the help your tech gave us. The replacement phone came very quick. The instructions to transfer to old phone to new was easy. Too bad you dont insure ipads. Give that tech a raise. She did a great job.

Every individual I came in contact with went above and beyond to resolve my issues. Everyone was very helpful and intended on resolving each and every detail. I'm very pleased with my service. I wish customer service was this good with every company. So very thankful I had this coverage.

Well this was my first time to use the service. I always thought it cost too much but this time it paid off and the way it worked was easy. Not sure why AT&T did not go over how it worked better but after I got the right number to call it was painless. Thanks for getting me a new phone. I’ll be paying the service from now on.

Replacement phone was shipped and delivered in a timely manner. It was also very nice and extremely refreshing to receive a lower deductible considering we’ve been paying for so long without taking advantage of any benefits. That delivered a personal touch making us feel like a valuable customer. We will continue to be an Asurion customer as well as recommending them to friends and family.

I have no complaints. I filed my claim on Easter Sunday and received my new replacement phone on Tuesday morning. Awesome experience overall. Super easy process from filing my claim online to receiving my new device! It was a truly a great experience with your company.

Easy to start and file a claim both online and over the phone. Website is easy to navigate and explains everything well. Repairs and replacement are at a reasonable price as well as a quick delivery. Took less than two days to arrive.

My mom had an older phone and it wouldn't keep a charge or stay connect to the mobile network without being on a Wi-Fi connection. I called and got a new phone sent and the set up was very easy. Thanks Asurion for the wonderful customer service and simplified processing for claims!

This service is terrible. cannot talk to anyone and cant find out why they are charging me. Very slow to replace phone. And make it really difficult to file a claim. Then ask me to return the lost phone. I lost it!!! They send replacement phone that is someone else's broken phone!

The process was very easy to do and was very quick. The replacement phone arrived in a very timely manner. Overall I was very happy with the process and I would recommend Asurion in the future. Excellent Excellent Excellent.

Everything was very well explained and I got my new phone. The only thing that bothers me is 3 days after I got my new phone back to normal it was dropped again and the screen is cracked again. Bummer.

I was very pleased with the outcome except when they tried to deliver the phone the first time, they didn’t have my unit number. The second time, we added it and delivery was completed in a timely manner!!! Thank you!!!

We had a great experience both times we have filed a claim. We had our replacement phone in two days on both occasions. It’s easy to file a claim and the return process is easy as well. It’s also nice that they send you an email to let you know they have received your returned device.

Only issue is the phone they sent or well the model isn't half as good performance wise as the phone that broke. Fast shipping and I didn't have any problems getting the phone replaced and returning the old phone in the prepaid envelope was easy as well. Other than that I satisfied with my experience with Asurion. Thanks,

Very easy to use and helpful step by step directions. New phone arrived quickly and was easily transferred from my old phone. I don’t plan on breaking my phone again but am reassured knowing it’s a simple process to remedy if I do.

Really helpful and trustworthy customers service agents who guided me through the process of replacing my device. I was especially pleased with the speediness of the replacement which took only a few days because it was a weekend. The phone is already here and back into service.

Very easy process. Though at first they sent the wrong model phone they quickly fixed the issue and resent the correct one. The return process was very easy as well. Thankfully I had the coverage. I recommend anyone with an expensive smartphone to have the coverage.

Only issues I had were the website was a little hard to understand and the “deductible" is kind of outrageous. $200 when I’m paying so much already per month. Makes me kind of rethink the value of this coverage.

I made a call to Asurion after I lost my phone. Your associate was very kind and helpful. She got my claim started and finalized within minutes after filing my claim and had my phone the next day less than 24 hour later. It was simple and easy without any hassle.

We took the phone to the local store. They said it needed replacement and suggested we contact the insurance. We called, gave info over the phone and received the new phone the next day. It was easy to follow instructions to switch info to new phone so nothing lost. We sent the old phone back in package provided for no charge. Great experience, great service. Very easy. Worth the insurance cost to get this kind of service!

Thank you for your help and fast responding. Course I recommend Asurion because they give you a quick service. I’m very happy with Asurion that’s why I give them a five star rating. I recommend it to everyone. Thank you.

We had multiple problems with two phones at the same time and Asurion worked with us on both went very smoothly. Very satisfied. We would highly recommend this company to not only family members but friends as well. Thank you. Haha.

I always receive great customer service from my reps. They always take good care of us. I would recommend their service to all my friends and family. Fast, delivery of replacement device and very helpful when asked questions. What a great place to do business with.

I got my replacement phone in less than 24 hours. You guys are amazing. Thanks again. The only problem I’m having is iCloud locked me for 13 days because I forgot my password. Which I think is very stupid because I had the same email, the same phone number, just a new phone. It just doesn’t make sense. I’m really pissed off about that.

My CSR helped this be a breeze! Great personality with an excellent way of making me feel like I was being taken care of. Very thorough and had knowledge about my issues and the packages that were offered. Getting my phone replaced was important and she handled it quickly and efficiently.

My daughter's phone died. The filing was difficult on my phone so waited to get home to my computer. Filed claim at 5:30 pm. Phone arrived the very next day before 12. Impressive. Very happy daughter and a happy dad.

Very professional and everything done in a timely manner. Very good instructions on what on what to expect. When to expect the replacement device. And good instructions on how to return the damaged device. And the box to return it in.

My phone's battery died without warning. After troubleshooting over the phone, the team ordered a replacement phone for me. Even though it was late afternoon when we finished trying to fix the phone, I got the replacement by 10 the next morning.

The lady that helped me was knowledgeable and answered any question I had. She was quick to help me and did a wonderful job. She helped me upgrade my stolen phone as well. She deserves an award with how much she knew and how kind she was.

I had amazing experience from the time that I submitted the request online to had to cancel to make sure somebody was at my house to completing the information with a customer service representative. The entire process was simple, easy and speedy! Very happy with my service.

The customer service rep was so understanding, patient, and very helpful. We were trying to set up a replacement phone and missed a step. She walked us through it step by step and helped complete the setup. Thank you.

Received phone while out of town and was left on doorstep, no problem when I got home. Instructions were vague, so I called tech support. He said I would have had to call in to active the phone anyway. He walked me through the process. Although it took most of the day to transfer files/settings it was completed that day.

I wasn't sure at first with switching the old phone to the new refurbished one. However, it was a pretty simple task with excellent directions. Old phone is on its way back to where ever the label Parcel Select Return Service is? Only problem with the new phone that I have observed is the screen does not always allow touch to open the screen if it goes dark. I have had to reboot the phone? Not a good solution, this was an issue on the old phone..

Thank you for everything. Your customer service was very helpful and I really appreciated it. They actually helped me getting my phone activated and contacts switched over when Verizon customer service was unable to help me. Thank you to the wonderful young lady that helped me on the phone. Great customer service. Thank you.

Service was wonderful. Product was to me within a couple days. I sent the other back. Couldn't appreciate it more. Hard to be without a phone. I've never had insurance before but I appreciate having it now and I will keep that in electronic devices.

It was easy to file a claim online, some answers were selectable. Others had to just pick. Glad it had a section to be more descriptive about the problem. The response time was rapid, I received the phone the next day. Sending back the damaged phone was also easy, everything needed was in the box.

I wanted to have the screen fixed with the $50 deductible, I received a refurbished phone but had a $200 deductible. I did receive the device in 2 days. But I now have a phone that works, so I guess that's good.

My iPhone X had battery issues and caused the phone to split at the screen from the case and get hot. Initiated a claim, my replacement phone came within 24 hours with easy step by step instructions and prepaid return postage and packaging. Perfect.

Fast service, easy to work with. Great customer service. Was a pleasure doing business with. I have been an Asurion customer for many years and have never had a bad experience. Always fast service. I will remain a happy and loyal customer for many many years to come.

Your store manager.. a recent transfer to Las Vegas from Washington. I believe her name was Quesha?? I may have butchered that. Was the most pleasant, patient and knowledgeable person I have ever dealt with in a mobile phone store. She’s an awesome employee who represents AT&T proudly.

It was a good experience!... Because I always pay insurance and never use it until this time that happened twice that I dropped my phone and the screen cracked! Thank you! I always recommend to buy insurance on small devices, specially for kids! The place where you send me to fix my screen were very honest and recommended to me to get a new phone because it was failing the battery too! Thank you!

The staff at ATT and Asurion were quick in trying to resolve the error on my phone. Asurion's quick next day service was very fast and convenient. I would highly recommend this service to others to avoid this situation. I would use this service again.

Yes I receive my phone very fast the very next day after filing a claim! Thank you! I’m glad it wasn’t a hassle getting my phone because my other phone fell to the ground and the whole front face of it came apart to where I could see the battery and insides of the phone! Thanks again.

So far the phone looks acceptable although I was not expecting a refurbished phone. The phone was supposed to arrive the next day (Friday) however FedEx did not deliver until Monday so my wife was without a phone on Mother's Day.

I needed to use them two times in a couple of weeks recently and it was very quick and easy to get a new phone. Both phones were delivered the very next day. They gave step by step instructions through email and kept me updated the whole way on where my phone was.

My claim was accepted almost immediately and phone was shipped out in a day and a half. Couldn’t be happier it went so smoothly. Only thing is the new phone is a different color than the old one but that does not bother me too much.

My experience was excellent and was handled in a very professional manner. I was promised my new phone the next day and that is when I received it. I would advise people that Asurion is very helpful when filing a claim.

After a few days being held up in Memphis the Asurion company sent me another phone overnight which arrived 5/8/21. I am happy that they replaced my phone without a hassle. Thank you so very much for taking care of my request.

Experience was awesome. Everything I needed help with was met and completed in a very fast manner. It's was a bit pricey for replacement cost but in general was great service. I would say need more information sent on how setting up replacement device.

I had a Verizon JetPack with a battery that went bad. You sent me a newer model as a replacement. It was delivered quickly and I did eventually get it working. My complaint is that none of the information you sent me was related to a JetPack. It was all for phones and tablets. I was unable to reach any phone support to help me. The package included a new SIM card that I assumed was to be used. After much trial and error, I figured out that I needed to use the SIM from my old JetPack. It was also unclear whether I needed to return the old JetPack (I finally did to avoid a possible penalty charge). So, it all boils down to a lack of support, written, automated, and human for anything except phones and tablets.

After spending over 30 days, 30 hours and personally going into the AT&T store to file a claim for my daughter's lost/stolen phone, I am still waiting to get her claim processed. Asurion, although pleasant on the phone, continually are asking for the same paperwork in order to process claim. I have asked that AT&T be on the same 3-way call so that the claim can finally be submitted with whatever information that Asurion needs to get claim accepted and replacement phone shipped. I am furious that no one seems to want to do their job, unless their job is to say "claim denied". I have paid $15 per month for insurance on this phone.

It was very easy to submit a replacement for the phone that was broken and it was very quick at replacing the phone, it was here the very next day! Getting the new phone up and running went well too. I would definitely recommend for people to use this service.

WOW! Never thought a warranty company would ever be the single most responsive company for customer service, but Asurion is the real deal. One day turnaround for replacement on my iPhone. None better. Never a believer about warranty service claims but Asurion showed me that not all are the same. Quick access, simple instructions and fast response. That’s five out of five stars!

Someone finally called me back and helped me. I am 70 years old and have a hard time hearing and they helped. I appreciate that they called me back. And sent my New phone to me in a timely manner. They are good.

My phone was replaced in a timely manner. I was sad I didn't get the same color I had initially but more than thankful to be able to replace my phone so quickly. I'm glad I got my phone. Thanks a million.

Unfortunately I have used Asurion too often, most recently because Apple store messed up a repair which later failed. Then they said it was out of warranty. I contacted Asurion and got a new device the next day. Was easy to transfer service and easy to fill out the claim. For all the trouble involved none of it was because I got this plan, so glad I did.

Took a while to get the right replacement device due to backorder problems. So that I understand, but my issue is I was told I'd get a set of Bluetooth earbuds for opening home electronics coverage and never received them and was told I'd get a free case for my replacement device for having such a delay in getting it... also did not receive that. If you make promises like that... keep them.

My Galaxy died while I was in Vegas on vacation. Asurion was easy to work and they sent my new phone to my hotel next day! No problem, other than the 200.00 deductible for a 1.5 yr old phone, it was great.

At start I was a bit flustered over the prospect of having to replace my wife’s iWatch. I thought the process would be arduous and daunting. Everything went smoothly and we were surprised at how quickly we received the replacement watch.

I was very happy and satisfied with your service and I was very impressed with how fast you responded to my claim, thank you very much for your great and wonderful service, and your care in getting our phones fixed.

I had a problem processing my claims online and I call Customer Service for help. She was great at walking me through the claim process with her sparkling personality. I didn't expect to receive a replacement phone the very next day delivery.

Overnight delivery was great. Thanks so much. So that Kilu to have my new phone and overall service was great. Highly appreciated. I really didn’t know what to do without you guy. They was charging me 200$ for a iPhone 12 screen so thanks again.

I had a replacement phone in two days. The claim was handled quickly and seamlessly. The representative who took my call was both courteous and knowledgeable. Cell phone insurance is a must as far as I'm concerned. I would recommend Asurion to anyone with a phone.

Customer service gave easy-to-use access and response was fast. Received replacement phone next day. Instructions were a breeze to set up, phone arrived fully charged and the return paperwork was included. Worth the insurance fee. Thanks for all your help with my dilemma.

Although the delivery time was not nearly as fast as what the ATT rep in the store told me it would be, I still received my replacement phone in a few days. It works great, and I’m thankful I didn’t have to buy a new one!

Everyone I have talked to at Asurion has always been super helpful and friendly. They make life a lot easier. The agents really listen to your problem and work until it gets resolved rather than transferring you from person to person. Thank you!

Response was quick! When my phone just quit. I emailed my problem. They told me what to do. I paid the money. I got phone the next day. Set up was easy. I was glad I had the insurance to cover the replacement of my phone and I was glad that everything had just been backed up so I did not lose anything.

Everything was on timely. Very pleased with the service. I'm satisfied with online service as well. I highly recommend getting the insurance on any device. The phone I had was no longer available so a better replacement was given. Thank you for having awesome service.

Rep was very helpful and made the process simple but effective. I've never used the insurance so I wasn't sure what to expect and I was pleased with the outcome. We pay a lot for the protection never knowing if we'll have a use for it and thankfully it went well.

Super easy to process claim. My claim was approved immediately. Could not have been a smoother process. Received my replacement phone in 24 hours. Process to return damaged phone was very very easy. Communicated well in emails. Hard to beat!

Everyone was so patient and courteous. The representatives were very knowledgeable and made every step of this process very simple for me. I really appreciated how claim they were during a extremely stressful time. Thank you for your understanding and support.

Everyone was very helpful and answered all my questions. I would like to see great customer service. The delivery and text messages helped ease my mind that my business was appreciated. Knowing that I have insurance on my phone and someone to help when I have a claim is great.

No issues with the phone, was simple and easy to get help and answered all my questions. Phone was in good condition, transferring data to new phone was also easy to set up. One minor note, it would be good to include something about removing or not have to the SIM card from the returning device.

Filing claim was quick and easy. Claim filed in the evening, and replacement phone still arrived next day. No information came with new phone as how to set-up, and link given was not helpful. Asurion should provide instructions in the box on how to set-up.

I called as I did not want to have a black iPhone 7 Plus. The representative attempt to find me another iPhone 6 Plus. I appreciate all she did to assist me with this matter. I received my phone in a timely manner which I will be returning in the next 3 to 5 days.

It was extremely easy to report the phone loss and the new phone was in my hands the next day. Fantastic service. Thank you for making a difficult time easy. I highly recommend Asurion to everyone. Follow up is very good too.

My son’s phone was damaged. The process was simple and easy. The representative was knowledgeable and very thorough. The phone was received a day earlier too. Overall. it was a great experience. I would recommend Asurion to friends and family.

Everything went super smooth. Great experience with Asurion. I am thankful for this insurance. My phone had water damage and would not turn on, we own our business and my phone is very important to our livelihood. I received my phone in a very timely manner!!

I wish Verizon was ran like Asurion!!! Your company is the most customer friendly Company. Thank you for the service you provide. Having two kids, I'm finding they are very hard on phones. But with Total Mobile Protection provided by Asurion, I'm covered. Yes I would recommend a friend. Just wish Verizon cared more about their customers.

Customer Service was extremely helpful! Chauntel in Houston was the lady who helped me and she was very polite and respectful. If all companies had customer service agents as talented as Chauntel all of our lives would be better for it. Thank you!

Pleased with the help provide, really helpful with the assistance needed to get the matter handled. I received my phone in a timely manner, actually one day earlier than expected which was perfect as I use my phone for business. Thank you very much.

I had completely forgotten I had the insurance, for years....It was great to get my replacement with little hassle and little immediate out of pocket cost. Insurance is what it is...We pay and hope we don't need. Phone prices have increased as everything has and there is no easy replacement. Thanks! Jodie

It takes too long to speak to a live agent, they always want you to go online but the documents aren’t easy to fill out. But the customer service gave great service and I received the product in 2 days.

Fastest resolution and shipping of replacement phone!! Great insurance program!! Very easy process to replace my son’s phone. Was unable to get the color he had and had to accept what color they provided was the ONLY downfall to this transaction!

Cracked Apple Watch screen need to be replaced. Super easy to do! The last I used this service it was a pain. The website was very user friendly. I would recommend anyone to use this service. Greats job! Wonderful experience.

Got a replacement phone within 24 hours. I consider this to be a very good response time. The deductible was a little high for a phone as old as the one I replaced but acceptable. I am pleased with your service.