Asurion Reviews

I have had two recent claims with Asurion in the past six months. The first was a cracked screen on the wife's phone. Asurion came to us and replaced screen as well as replacing the case that the tech accidentally cracked. All for $29. Second claim was on my Galaxy S9. I filed a claim at 10:00 p.m.. A new phone arrived at 09:00 the next morning. Unbelievably great service. This is how Verizon keeps my business

I was pleasantly surprised about how helpful customer service is, and easy to do my claim online. I had a new phone the following day, with detailed set up instructions. I mailed my own phone back in a self addressed stamped envelope. Thanks again! I am glad to have this service.

Very pleased with fast action and new phone sent overnight. Excellent service. The very first time it ever lost or broke a phone, easy process to get it replaced. My phone was stolen from public restroom while traveling. Also first time I had ever took out insurance on a phone, glad I did. I had my phone less than 2 weeks when it was stolen.

The service I received was very fast. My needs were met. My expectations were exceeded. I did not expect the device to be received the very next day. The process of of receiving a new phone due to my old phone becoming damaged was easy. Thank You.

This process was so easy! Everything was taken care of online, delivery was right on time, and I could not be more pleased. Thank you for making this a wonderful experience! The expedited shipping was most needed and much appreciated. Great job!

We went to our local AT&T because our phone was damaged. The rep there was very helpful and contacted Asurion. A replacement was to be sent to us. It never arrived. We called Asurion and found out the order was never submitted. The Asurion rep that we spoke to submitted the order. We received the phone as promised and we were very happy. The setup was easy and our representative was very helpful and courteous. Thank you Asurion!

Prompt response. The AT&T customer service helped me with my broken cellphone. I followed it up online and Asurion responded very quickly. No problem in delivering the new cellphone. I would recommend to use Asurion for all cellphone insurance. Again, thank you for your prompt response.

The representative was very knowledgeable, and friendly and a pleasure to do business with. I highly recommend the company to others due to how easy the representative made the process. During this tough time other customer service representatives have been rude, but the woman I spoke with was very upbeat, and cheerful, making the experience more pleasant than expected.

Answered my call immediately and shipped out my replacement phone that day. They did not make me fill outa claim online. The very pleasant young lady answered all my questions and then the company followed up to make sure I got it.

We tried UNSUCCESSFULLY to just do everything on-line. But it was difficult to find your number to call and talk to a real person, but after we got a hold of someone everything went very smooth. If we would have gotten a hold of a real person to begin with, things would have been a FIVE STAR EXPERIENCE.

First replacement came as another color but someone was able to help me get another color even though not original color. Someone emailed me from customer service and followed the to get everything I needed squared away and quite quickly.

The service was great. I did a claim on Monday and Tuesday my replacement device was delivered. Everything was quick and easy to manage online. It came with the instructions and proper paperwork to return the old device. I’m very pleased with my service with Asurion.

Very simple and efficient process with minimum processing time. Overall a great experience!! The online interface was very clear and left no interpretation. I like the fact that a return label was provide to make the return very simple.

I had to replace my phone due to a crack screen and was very pleased with how fast and efficient the new phone delivery was. When it came to activating the phone the representative was extremely helpful as well as thorough. I’m very happy with my replacement and while I wouldn’t want to be in the position to use this service again, I am grateful for what is offered with this insurance package. Thank you!

Happy with the new phone. First phone you sent me was incorrect. The second phone was good. I would recommend improving the call in process. It takes too long to go through the automated menu to reach a customer rep. Have a good day.

It was very stressful for us when my husband realized his phone was ruined the day before a family outing. It was a long procedure to go through the insurance claim, but each person who handled a different part of the procedure was both kind and understanding. I would definitely recommend you for an insurance carrier!

Was very easy to set up my new phone. Had a little trouble with the online set up to file my insurance claim. Had to call my local store and have the manager (who told me they could not help me) who connected me with someone who could.

Replacement phone arrived as scheduled. I needed AT&T to help set it up because the screen was out and there were no instructions about what to do. But it’s all done now, the old phone is on its way to you, and everything can get back to normal.

Everything was fine. It's just that I've got insurance on the phone's and yet I still have to pay 168.00 dollars. That's the part I don't understand. I get it paying something but 168.00 dollars that's a lot so I guess if you want the phone you have to pay for it.

My experience was amazing dealing with customer service. Very friendly and professional. What I liked the most is she took her time explaining the process, and how fast I got the the phone the next day. I just want to say thank you so much for such great service.

Fabulous service! I was thrilled with the fast response. No paperwork, just fast service. It was wonderful! I called and reported the missing device, they shipped a new one out immediately. I got it the next day. Highly recommend everyone get this coverage!

So fast and professional...best investment to purchase insurance for your device(s) that you use on a daily basis. Asurion assures that if something happens to your insured products you have peace of mind that you will receive a replacement device expeditiously and of good quality.

I needed a replacement phone and the screen was shattered on my phone. I utilized the website to submit my claim. The process was painless. I received prompt service without hassles. The wait time was short and delivered as stated. The delivery and set up was easy allowing same day usage of the replacement phone. I would recommend this service to my friends. Thanks.

Very good and easy and efficient service. Website was easy to navigate and phone came very quickly. I would recommend this insurance to anyone asking me about it. It was a little difficult to use through the AT&T app, but was able to use the insurance site with no problems.

Fast courteous service. Received my phone the next day and I called late in the afternoon! Phenomenal service! Agent offered option to use Apple warranty but I needed my phone ASAP! Nothing else to say except SIM cards that arrived with phone no good - has to go to ATT store for new SIM card.

Phone died and would not hold a charge. Stayed super hot. Called regarding our plan and we received the replacement the next day. Great customer service from the people we spoke to on the phone. Made it less stressful.

Updated on 07/14/2020: I had a good experience with your company. The phone arrived in a timely manner. The 14 day transfer switch time was enough. The only thing that I can complain about is the phone flash doesn't work. I have tried to shut phone down completely and restart it. Nothing works to make the flash come on. Everything else works well on the phone but the flash. What do I do now??

Extremely happy with the service. Phone works great. The activation was smooth as silk. Was please to had a return postal envelope to return old phone. The process was great. The fact you get email to tell me you receive my old phone was Good too. Make the process more comfortable and didn't have to worry about it. Thanks again for making it easy.

Process was clear and easy. Walked me through each step and even received a discount for being a good customer. It was much appreciated because it seems all incentives had disappeared so was nice to know they put some value in a customer of 15 years.

All went well re my cell. The phone arrived on time. No complaints, great customer service. I returned my broken cell phone and I was sent confirmation when you received it. I am very happy to have your protection plan, The company is very good and honest.

Device showed up quickly, and was easy to set up and return the damaged device. The website to order the device was challenging to understand, but got it done. Not sure what my insurance price will be yet, so it's hard to say if I'm completely satisfied with the experience yet.

Very please with how customer service on line assisted. Very quick with sending replacements and set ups of the new equipment was easy. Would recommend using Asurion to my family and friends. It was also good to see the response that they received my damaged equipment. Love asurion.

I recently broke my phone and needed to be replaced...I went to the AT&T store where the associate knew how to put in the claim in a very timely manner.. I think it took a total of 15 minutes...I had my phone 2 days later...I was extremely happy with getting my new phone...and I mailed back my old one...very easy...thanks...I am very grateful. It was one thing I didnt really have to worry about...so much going on....great customer service!

It was very easy to make the claim and I received my replacement phone super fast. They also include everything you need in order to return the old phone with all the instructions needed. Plus they included a new charger.

Phone broke. Had to order replacement. Was easy to do over internet website order. New phone was in about 2 days later. We use AT&T services. I think it would have arrived next day if I had not filled out form so late at night.

Operator was very helpful. It is nice to be able to pay the insurance and then have a good result. I was very pleased with the operators assistance and help and knowledge and explaining the process when I ask questions.

So far the process went flawless. Got replacement phone in little over a day. Transferred everything over. Took a little longer than I expected but seems have everything up and running again and sent out in prepaid box today. Thank you for your help.

My overall experience was good. The process was simple and went well. I did have some trouble getting my new phone set up and had to go into the Verizon store as the instructions for transferring data to my new phone wasn't the clearest. You might want to make steps clearer for people who are not buying phones every 6 months to a year.

Just great to have company that gives great treatment to their customers. Thank you for been there for those who accidentally drops or misplace things and for low payment. Get the same product but new one. Since I been with ATT always have recommend to my friends and family. This is first time I have used Asurion and I feel that it's worth it to have insurance in my device.

Several emails to make sure what was happening, what was needed, instructions. Even for this 70 year old, very helpful. Followed up as well. Instructions to set up insurance and follow up afterwards. Very happy. Signed up for insurance again with them as well. Thank you.

It was simple way to renew new phone. AT&T staff isn’t helpful at all and try to buy new phone which is not concern me as human kind but it didn’t have to. There are great person who works at AT&T as far as I know. Thank you again.

Painless process. Had the new phone the next day, setup was easy and returning the damaged phone as easy as dropping in the mailbox. Hoping the complete end to end return has no issues and the return fee is waived.

We had a great experience. Got the phone the next day. Despite the screen on the damaged phone being severely damaged, we were able to easily transfer the information from the old phone to the new phone. We got prompt and exceptional service on the phone when trying to transfer the data.

Very quick and reliable service. I am so appreciative for everything that you all have continued to provide me as it revolves to my cell phone. I was concerned at first due to the fact that this company provides with an refurbished device. This device was brand new.

The charging port stopped working on my Verizon Galaxy S9+. I completed online submission from and my phone was replaced by Asurion. Replacement phone seems new. Fast replacement and easy return. I am happy with Asurion service. I am glad that I had the replacement plan.

I had to utilize Asurion for a replacement device in the middle of June 2020. The new replacement device arrived within 2 days, and set up was fairly easy. However, the phone stopped working less than 24 hours later and I was unable to turn it on or use it. Asurion was able to send me another replacement item, but this one took a week to ship. The phone finally arrived, and again had technological problems from the get go. I am either getting lemons or all of their replacement refurbished phones do not work like they should. Getting in contact with a real person takes a long time as they want you to utilize their chat system, which is not much help.

Got new iPad easy process and got it within 2 days as promised. If I could go back and do it all again I would. I was also sent a link for activation and it was quick and simple as well. I do recommend next time on the activation having iPad as a option - not just iPhone and Android.

The replacement phone is better than the phone I had but sometimes the screen will not respond to touch. I have to back out and redo. The representative was very nice and I had the phone the next day. Thank you for your help.

Very easy process. A step up from the old one. Very very easy. Very smooth process... Last time it was a lot of signing documents. Now it is seamless and not frustrating whatsoever. They get a five star rating from me...

It was so easy to file a claim, we got our phone the next day, and customer service was a breeze in setting it up! The phone is refurbished but so far works great - it's even an upgrade from the previous one. Thank you!

An absolute nightmare! Outdated caveman approach to identifying customers and condescending supervisors in the care solutions department. Specifically, "Cheryle", ID# **. She needs to figure out how to do her job correctly and not tell customers one thing just to then change her mind when she gets aggravated and blame it on a typo. Completely unprofessional and annoying while all I want to do is receive a quality product that I already paid for. Absolutely no consideration for the mental stress caused by the design of the Asurion corporation. Considering Asurion has the monopoly on any insurance for quality phone carriers, the customer is essentially powerless and it is not right to take advantage of a customer who has done nothing wrong and has already paid the necessary fees.

I love Asurion. They have always been there to help me when either my daughter phone was lost or the replacement was damaged. They are the best insurance for phone by far. Truly appreciate getting the phone so fast by the next day basically.

I had a great experience with Asurion. My claim was done quickly online and when I spoke to a representative, they were courteous and finalized my claim. I got my device quickly as well and I was able to set it up with no issues.

Great customer service and interaction. Satisfied to be an Asurion customer since I have been a customer of Verizon for over 15 years. Every time we have had to use insurance we have never had any issues and got our device back in a timely manner. Will continue to use Asurion in the future.

My daughter's Galaxy phone was severely damaged. Very pleased with virtually instant arrival of brand new phone, and ease of return of damaged phone! I was able to conduct the entire replacement process online, without the need to go to a Verizon store. Very pleased with the speed of getting a brand new phone into my daughter's hands. Bravo!

The replacement was quick and easy. It is well worth the money when your phone fails. It may have taken an extra day in shipping due to the COVID19 pandemic, but it was still 5 Star service for the situation.

Very nice on the phone and extremely quick mailing and then receiving replacement even though it was during a holiday weekend. The process was very simple. I’m thankful I chose to have insurance with AT&T, it has been worth it for certain! Thank you so much.

The exchange of the phone was easy and fair. We received the new phone quickly. Communication was assessable by phone and email. My son was really upset when he broke his phone. He was very happy to get his replacement phone to help him him each day.

Great service overall, ProTech especially, they are obviously qualified in what they do and also understand how to help customers including myself by meeting us at our level and going from there. Very patient as well, would definitely recommend To others looking for assistance with phone insurance.

I'm very satisfied with the phone I received and I have returned the other device. Thank you for the promptness in sending me a new replacement phone. I had a bad experience with getting my phone repaired and you provided me with another device.

My phone got lost over the holiday weekend. Called and I had a very professional experience with your customer service. Took care of all my needs and had my new phone the very next day after I made the call. Thanks so much.

Easy and fast process! The technicians were very nice and helpful. I was very stressed out about having to replace our phone but pleasantly surprised at how easy it was. We had our replacement phone so quick. My husband had some minor issues setting up his replacement phone and the service we received was as excellent, they fixed him up right away.

They were very knowledgeable and helpful in replacing my lost phone. They seemed to appreciate how important our phones are in our life. I had the replacement phone the next day!! I only wish the copay was lower than $200.

This was the most simple transaction I’ve had in a while. Two days for my replacement device. Hassle free. With my vanishing deductible, I was over the moon. Paid less than $200 for a great new device. Took no more than ten minutes, all online. Asurion rocks!!!!

AT&T ordered replacement phone Saturday night and it arrived Tuesday morning. Old phone had been paid off for 8 months. We paid a deductible and accepted a refurbished phone that was in excellent condition and worked perfectly. We were able to complete the transfer ourselves with no problems or difficulties. Delivery was fast and we are very satisfied.

I submitted my claim online, no problem, no stress or struggle. My phone got here next Tuesday. My phone fall from my pocket and cracked the screen on the 4th of July, submitted my claim same day and got by Tuesday.

Very easy process. Fast response. Better to do online than to talk with the representative. FedEx was extremely slow. It took 4 days to get here. Maybe you should consider using a faster delivery service. It was also a lot easier to activate the phone online than with the representative.

My new phone is perfect and I love it. I really love my new phone. This is the first time I had ever cracked the screen on my phone and AT&T really helped me a lot. Don’t know if anything else to say other than the phone they sent me is working fine. I have never had any problems before with my phone.

It arrived quickly and precisely when noted. The process of placing the claim was a tiny bit difficult as we did not have a printer because we were out of town when my phone went down. The form getting printed involved getting a person to print for is, signing it, photocopying and getting back to you. Other than that... all great.

I had water damage. I am a little disappointed given I have only had the phone for 6 months and was told it was IP68. I answered my phone with wet hands and it damaged the phone. My phone was replaced within 24 hours.

Online process did not work well. I had to have a Verizon person live, intervene to move the process along to ascertain the replacement phone. Once app completed, process moved along swiftly. My daughter seem to be pleased with her replacement phone. Thank you.

Asurion was great, we were able to get my wife’s phone replaced quickly and hassle-free. We did not have to pay anything due to it being a warranty issue. Also, the representative on the phone was very nice and helpful.

I have been an Asurion customer for years. This experience was the first time I have even made a phone claim where I can say the customer service personnel went out of their way to be helpful. This was both the initial claim and new phone set up. Thank you.

Beginning early May 2020, I have been trying to get a replacement for my iPhone 11. Face ID does not work and speaker crackles. I still have not received a replacement. I have spoken to multiple agents and told that “they do not have that model, and it would have to be added to their inventory. Once it has been added an agent would reach out to me to process claim”. Approximately 3 weeks go by and I hear NOTHING, I gave them a little time due to COVID. Called again in June 16th and spoke to Travis and then Paul (supervisor ), was told that was never added to their inventory and was assured that it would be added and I would receive a call back in 48 hours to process claim.

Was very fast, efficient process and glad I had my phones insured. Everything was smooth from going to the retail store and getting help from the rep to the time that I received the phone. It took me a while to actually set up my phone again but now I am very happy.

Entire and service was fantastic!! Thank You... Thanks. Was awesome. Great. Terrific, nice, supper, you guys crushed it. What else can I say?? Was up and running in three days... Couldn't be more pleased. Wished I could recall the names of the people that made it happen.

Fast shipping. Only problem was with getting phone setup, for some reason it create a new number but no line but Verizon quickly resolved the issue. The representative took care of me and ensured that I was not going to have to pay for a line that was created by mistake.

The rep who helped me was amazing and resolved my problem so quickly and really went above and beyond for me! I had a problem with my original replacement and she really made my day with her kindness and professionalism and quick solution. I am a very satisfied customer!

Customer service was very good. The devices were received timely and in good condition. The instructions for activation was easy to follow. The packaging for return was provided and this simplified the process of return. Thanks for honoring the promise made to the customer.

Excellent the way they handle requests. Couldn’t be happier. I don’t have to talk to anybody over the phone because I can do it all by myself on the site. Their response is absolutely fast, in less than a day I had my replacement phone on the mailbox.

The process was very simple, easy and fast. I have dealt with Asurion a few times over the years and so I know what to expect and each time I wait for an issue....that never happens. Thanks again for the prompt services.

Thank you for all you did to help me!!! I was really at a loss when I lost my phone... the quickness that you responded with... priceless!!! I would recommend Asurion to anyone who has a phone and counts on being able to communicate. Asurion was there when I needed them!

Phone wasn't replaced in 24 hrs like being said... I think something to do with third party involvement. Maybe 36 hrs. Didn't want to overrate my experience. Would I recommend this Asurion insurance... absolutely. I was satisfied in general. I really don't think another insurance company could have done any better on the time frame.

My daughter had ruined her speaker with water and was freaking out. They sent me a replacement phone right away. She is very pleased with her replacement phone. Very fast service and helpful associates. All in all, I am very pleased.

Asurion rep came to my house to fix my iPhone screen. He fixed it fast and was very professional. Having the drive up service is such a convenience - You don't have to make time to take the trip to a local store. The rep pulls up, takes your phone and runs you through everything when he's finished. I would definitely recommend!

Very easy to file a claim online, my replacement phone was here the very next day! Worth the money to have the insurance on all my phones. We have a business account and sometimes accidents happen and I’m so happy with the speed for phone turn around, very necessary for my business.

Had no issues with replacement and very timely turnaround receiving item. Having hands on packaging to return defective item was awesome. I will continue to keep my electronics insured, hassle free commitment by your company. Appreciate the coverage and service.

Very appreciative of the great service. It was easy to use the website and get the product exchange done hassle free. Even with my busy work schedule there are time buffers built into make the transition happen without complicating life.

Phone arrived fast. So far, no technical problems with phone. Only complaint, monthly rate for insurance is high. $45 a month...and $200 to replace phone. You’re definitely banking. I’ve probably already paid for 1/2 of a new phone already...and receive a refurbished one.

Was very pleased. With the problem I had with my first phone had no problem with getting a replacement but then the replacement phone had a problem with it Also the person I talked to was very helpful in going through the steps in trying to get that phone working but that did not help. Finally got another replacement phone and I have no problem with my new phone. Thanks. Did an awesome job.

Tried to just replace glass through this but that option wasn't available after a step or two. Would have rather spent the 30 bucks for that instead of 200 for a refurbished phone. Other than that it was a good experience.

We would usually go right to the Verizon store, but with the pandemic, was unsure they were open. I contacted Asurion myself and the reps were very helpful and we received the cell phone very quickly. Thank you, and keep up the good work!

After my phone was damaged, I went on to my carrier's website and started the easy and fast process of getting a replacement phone. I received my new phone within days of requesting it. I sent back the damage phone; I got confirmation that it was received by Asurion... and that is all. Thank you!

Very helpful customer service, ease of use during online processing, fast delivery of new product. My only delay was trying to find a way to backup the information from the old ipad prior to wiping clean and returning. Also a way to call and schedule pickup of the old product for return would make things even more convenient.

Great job! Easy to use. Fast turnaround time. Hope won’t have to replace in future. Great insurance. I think copay is a little too high! Easy to return the broken I pad. Easy to track returned iPad. Thank you for a great job.

Quick, easy and my phone came the next day! I didn't have a phone to ship back, since I lost mine at the bottom of a river, and luckily there was an option for that so I didn't have to worry about it.

Received phone as promised. Phone contained everything I needed to set up the new phone and what was supposed to be done with old phone. I was kept up to date with shipping of new phone and when damaged phone was received by Asurion.

Quick service and phone works great! Glad I have the insurance. Hope I don’t need it again but glad I have it with you. Very pleased with your service. Very easy to use and like I said, service was fast.

I was on a motorcycle ride and my purse broke and my phone flew out on the interstate and was ran over by several trucks. And I called Asurion and luckily they were very helpful and they got me a replacement device right away. Thank you.

Phone arrived the next day and the tutorial for moving data from damaged phone to new phone was easy to follow. Did not need to use the technical service support but it was available if needed. Would highly recommend the service Asurion provides.

Everything was extremely fast and easy and the person I dealt with was very professional. Except for the fact that my husband is a truck driver and I couldn’t have his phone sent to where I needed it to be sent.

Cracked phone. Had the replacement delivered on time. Was easy to download over to the new phone. Had no problems with sending it back. Would recommend to others. Your protection plans very stock for the phones and devices we all use.

You are true to your word. To have your phone in twenty four hours is very helpful because it's like losing everything in minutes and getting it all back the next day is fantastic!! I will use your company every time with all of my phones. Thanks again???

It was nice and easy transaction. Very prompt with their service. Great job. I would definitely recommend this to my friends and family. It was almost a snap of a finger to get your issue resolved. The process was absolutely not difficult. Even a 5 yr old kid can do it.

Dropped my phone over a cliff, completely unretrievable. Went online with Asurion and followed a clear process to file a claim and obtain a replacement phone. I paid a reasonable deductible and had a new phone in a couple of days. The replacement had a set of instructions that hat me up and running in a couple of hours with all of my apps and files restored. Definitely saved much hassle.

Thank you My service rep was amazing he provided clear and precise guidance through the entire process. My device arrived fast, much faster than I’d expected. I am very satisfied with my overall experience during and after my claim. My new device was easy to set up and and I couldn’t be more happier now that I have my new device back. Thank you. Give that guy a raise.

Replacement process was very easy. I did not need to contact the company for anything. Website was very intuitive. No problems with selecting a replacement. New phone was received exactly during the stated timeframe. Thank you for the prompt professional service. I would definitely use this service if needed in the future.

Asurion provided prompt and efficient replacement of my device during a time when most businesses were struggling with turnaround times due to the COVID-19 pandemic. I was very impressed and would not hesitate to reach out again. Thank you for this level of service.

We took our daughter's phone in on July 3, 2020 to have it replaced after she had cracked her screen and ruined the screen of her phone. We received her new phone on Monday, July 6, 2020. Thank you for the quick service.

I had just updated my son’s phone about a month or so ago. His friend accidentally dropped a heavy bar on the phone and damaged it. At first we tried to fix it with a new screen but that didn’t work so I made a claim. Boom! Phone replaced in two days. Easy peasy.

Everything was handled well, fast and with ease online. Needed to use tech assistance to assist with changing over the phone number from the old device and they were great. Transferring all my information from the old device to the new one was all included with the start up of the new device and easy. Well done.

My phone stopped working. I called Asurion. The customer service representative was very helpful and responsive. I received my new phone the next day. Set up was easy. I am glad that I purchased the insurance. Verizon was closed but Asurion was still open. Thank you for being responsive anytime of the day. I don't want a phone unless I have Asurion's support. I recommend Asurion.

We went online to process our claim on Sunday and the screen said a replacement would be overnighted so we thought we were done. We went to our account on Tuesday to check the shipping status, but there wasn't one, so we called the customer service. She was extremely helpful and nice. She told us that our order had not been submitted, so she helped us complete our claim and we received the replacement phone the next day. Not sure what happened with our online claim, but the live customer service was great.

The replacement process was easy, simple and fast. When I had to have the phone activated, the technician was very helpful. They even helped to resolve an issue we had with activating the SIM card. Great service and easy to follow instructions. Thank you.

The people helped me cancel a claim and put a new one in for me, because I couldn’t because I broke my phone and they sent me a new one and they sent me a better phone then I had in the beginning. I’m happy!

The replacement device was here within 24 hrs! Luckily I've been through the process of moving things over on phones enough that I knew what to do, but if I wasn't as tech savvy it would've been a lot more confusing. Overall good.

When you buy their 2-year warranty and make a claim in the 1st year they tell you that it doesn't start until after the year of the manufacturer's warranty ends. So in effect you have 3 years. But when you make a claim in the 3rd year they tell you no, that it runs concurrent with the manufacturer's warranty. This is a scam. They sell you a 2-year plan and only give you a year. I have made claim in the first year and they made me call the manufacturer to get the problem resolved. They refused to honor their plan. Stay away from their "protection plan". It is a waste of money. And Walmart selling them should be ashamed to be in business with them.

The process was super easy and fast shipping of new phone even with the July 4th holiday! I needed tech support to set up the new phone due to my old phone not working, and that department (specifically Alex)was VERY helpful! I recommend Asurion!

Responsive and very helpful. I was not expecting as much assistance since my experience with other claims (other products) in the past usually was a struggle. To my surprise, the Customer Service Rep went out of her way to check coverage and resolved my claim. She made it painless and pleasant. Thank you.

Amazing, never expected for this service to be so easy to use and well done. Everything went smooth. The new phone was the same as my my prior phone, just an easy process. Highly recommend this insurance. Go Michigan Wolverines, go blue.

It took a little longer than I expected for the claim but the lady that worked with me was amazing! The shipping with Fedex kinda sucked because the delivery was a day late all and all satisfied. I would suggest a different shipping method. Fedex never updated the tracking until after the day it was due.

The process was quick and easy. There were no problems and delivery of the device was as promised. The experience is and has always been extremely reliable. My daughter lost her phone while camping on her birthday and the ease of this process made things so much better when she received her phone. Thanks.

We are very pleased with our experiences with your company reps. They were polite, understanding and informational. The replacement phone was sent immediately. We are very pleased with the new phone and the coverage your company extends to customers. Thank you.

The claim process was easy. Shipping was fast. A little difficult to get phone back online because I could not get text because my phone was not activiated. Verizon was very helpful and able to help me over a landline.

Reps were very helpful and patient helping me setting up my phone. Knowledgeable and answered all my questions and how to get new apps on my phone!! Backup phone and activation of new phone. I didn’t have to wait long on phone to get assistance. They are always available when I call. Short wait times.

Once I was able to get a confirmation of a replacement, I did receive the replacement promptly. The local AT&T store helped transfer my information from the old phone to the new phone. The return process was very simple with the return label and tape, etc. enclosed for the box.

Very nice to deal with and very helpful. Was able to help switch everything over from one to another and very pleasant to work with. The girl even told me about a app to help with keeping all of our pictures safe.

I recently filed a phone claim with Asurion. I've never had a problem before always very easy process. I was offered a home protection for my electronics in my home. It includes TVs, DVD's, tablets, speakers etc. I have a chronic condition called Ataxia which is impaired coordination. I specifically asked if it covered broken screens because of my condition I loose my balance easily. The agent who assisted me said yes, asked several times to make sure. Today I lost my balance and I grabbed the TV by the corner and broke it. Half of the screen is black. Called to file a claim for my TV, well it turns out that I was lied by the agent and it does not cover any drops or broken screens. Only reason I added the plan because it did. I understand what it doesn't cover but the problem is that the agents are selling with even knowing everything. They aren't well informed of their offers and what it really covers.

Asurion is prompt and dependable when making an insurance claim. It is easy to use and they act quickly to replace your device. I have had no problems with this company. They are a wonderful insurance provider. I would recommend them to everyone.

I needed a replacement phone because of a broken phone. Everyone I spoke with was very knowledgeable, helpful and polite. I’ve always had a good experience with Asurion. My new phone is on its way today. Thank you so much!

Fast and accurate and easy-to-use online service. No issues. This was the first time ever used this and we are fully satisfied and recommend it to everyone out there. Is worth every penny to have this insurance. We are recommending it.

Made a claim with Asurion midday and the phone was shipped the very next day. Very speedy service. I definitely recommend having. It definitely is worth every penny. Also an added plus since we did not use their services for a long period of time I was given a discount on a replacement which started at 125 and was reduced to 75 dollars. I really was impressed by this.

I filed a claim online and had a new phone in 2 days! I almost forgot I even had insurance. My phone had gotten wet and had a big black spot in the center of the screen. The procedure to file a claim was simple and quick. I'm so pleased with the experience.

Asurion claim's online experience was effortless, claim was processed timely and replacement equipment was received timely. Our only issue was that Asurion was unable to offer equal replacement, our original equipment was the iPhone 7 Plus Red Special Edition, however, the available replacement was the standard rose gold edition.

My representative was great. Made the process easy and smooth. Thank you to her! I received my phone much sooner than expected. I believe it was even overnighted. I did have some system issues activating the new device but that was AT&T fault.

This was so simple just 1 call my refurbed phone was here next day and so easy to return the old phone they practically do everything for you. Service was awesome, fast, easy, reliable. That's why I say awesome.

Everyone I talked to was very helpful and knowledgeable. Smooth process to someone being irresponsible and taking what is not theirs. Someone removed a package from my doorstep and you guys made the process of replacing it very easy and not stressful. I am having a baby in 6 days and need that new phone. THANK YOU!!!

We got the replacement phone so quickly. The replacement device was no different from the quality of the original device. The return process of the broken phone was also very easy. I'm usually impatient with things like this but this particular experience was awesome.

My device had shut down completely and could not turn on. Reached out to Apple store but that was too expensive for me to fix that. With Asurion It was a easy device replacement and quick delivery. The device was shipped in a day and fulfill my purpose. Thank you, Asurion.

The process was very user friendly. The site instruction was very easy to follow. The information was very accurate and precise. I have been a customer for many years and is rarely disappointed on any issue I may have had.

Quick and Easy. Service was very straightforward online. We ran into a hiccup, but we called and you were able to help us right away. We received the phone very quickly and follow the online set-up instructions. Very good.

Great and fast service. My phone was stolen on Thursday 7/2/2020. I filed a claim and police report that day. My replacement was received less than 24 hours of filing the claim with Asurion. I was impressed with the timeliness and ease of filing a claim and receiving the replacement. Customer service was great at helping me get it set up/activated.

I was able to start my claim easily from the website. I was also able get my claim processed quickly and received my replacement tablet within 48 hours. I am happy with my interaction and will use this service again if needed.

I've had several very bad experience in the past with ATT so I was pleasantly surprised when my phone came the next day with no issues, everything went smoothly. Most importantly I was able to do everything online, and didn't need to call anyone or go into a store during covid19. Thanks!

Excellent service. Fast and easy! Simple to follow the process online. It was the 4th of July holiday weekend so we didn’t have interaction with staff. We were able to complete the process online. We submitted our claim and had our new phone in hand two days later! Couldn’t be happier!

I quickly and easily filed a claim for my damaged device. The claim was processed expeditiously and I received my replacement phone within a day. Set up on my new device was simple and easy to understand. I was able to regain all of my data from my previous phone.

Great customer service and very patient, knowledgeable, helpful, courteous. Thank you!! Solved my problem by connecting my iPhone. It kept saying out of service... Also taught me a very easy way to open a little slot to place in the SIM card and it worked great????

My iPhone 11 was Stolen. I received a Replacement phone the next day, The ease of ordering was convenient & fast. I was able to get the same color & model I had originally. I would recommend this service to others. Thank you!

My overall experience with the claim was great. Everything was explained step by step. The customer service was beyond excellent. They answered all my questions and made sure I understood every step of the process. Also not to mention the phone arrived the very next day, which was awesome.

Very speedy and easy process! You are a lifesaver! I got a replacement phone in just a few days after mine just stopped working for some odd reason.. I was even able to upgrade the storage capacity from my old phone!

F: minor cracked screen on 14 month old iPhone 8 Plus was broken by your repair vendor, UBREAKIFIX. F: Your Protection Plan should highlight replacements are remanufactured, not new. A: waived $199 deductible. A: call center staff courteous and quick ship of replacement. Overall D: Canceled Protection on 3 devices.

I am very pleased now and I thank all the representatives I talked to about my phone problems... You guys are awesome and very helpful and I could not have done anything with my phone without you guys help. Thanks again and be blessed????

Very satisfied with results and service. I am in the process of shipping the other phone back to you. Was able to back up old phone and upload to the new phone. The new phone is working and will be greatly appreciated. Thank you and have a great day.

My experience was great. The gentleman was very nice, informative, and efficient. I have received my watch and the process for mailing the old one in is easy. My watch came in 5 days after my claim was submitted. The upgrade to my watch was a plus. Thank you.

I had just upgraded to a new phone and was waiting for my new case to arrive. My phone dropped & the screen cracked. I was upset because it was brand new. I contacted Asurion through their online claim process. The filing process was simple & in no time I had a replacement phone.

The person I spoke to, Aaron, was very helpful, accurate in responses and educated me during the process. Activation of my phone was painless. I did not have to leave my home to receive assistance. And... this was all done on a Sunday.

Truly amazing. I got the FedEx shipping confirmation before I got the actual shipping confirmation through Asurion. It was that fast! Received my replacement phone the very next day and was ready to roll. Phone came in a box with everything I needed to return my old phone. Thank you again. Paying that little extra for insurance definitely is the better way to go.

The person who helped me were timely, very courteous and appeared quite knowledgeable. I did not like putting in the SIM cards and also it was a challenging to put in information because of the type of telephone I have.

It was very easy to file a claim. I did it all online with no problem. They sent me a new device and I had it within a few days. I would recommend this service to any customer, especially if they have kids. I would purchase again.

Very pleased by how easy and quick we got replacement phone. It was worth the money to pay for insurance. Verizon was also helpful. We are grateful for the quick turn around between filling out form and getting phone. Thank you!

Dropped/damaged phone replaced. Online information on setting up new phone was a complete WASTE of time. A call for assistance was quick, helpful and successful. You need some serious IT work done on your website. We wasted over an hour of our time being sent in online circles and getting nowhere with the process.

Awesome!!! Simply awesome!! Thanks for the really great experience. At&t customer service needs a lot of work though. Everything else was great getting my claim taken care of. I hope I dont have more issues, but if I do at least I will be taken care of.

My daughter had her phone for less than 6 months and she dropped it. Thank goodness for insurance. ???? We will always make sure we have insurance on every one of our cell phones. It give you peace of mind knowing that you can have a new phone shipped to your house in less than 36 hours. Thank you.

Received new phone within 2 days. Had a little trouble trying to Activate on-line, but went to At&t and they had me back up and ready in just a few minutes! Thank you for the hassle free replacement of Rico's phone.

Asurion did well but It took 4 days before my replacement phone arrived. FedEx did a terrible job updating the tracking information which was inaccurate at best. I would not use FedEx in the future for your overnight shipments. You are overpaying for a service they do not even provide.

I was very satisfied with the service and all the help. I received replacement phone very quickly. Also, when the first replacement phone was stolen, I had no problem receiving a replacement for that one. Can someone let me know that the old Galaxy Note 8 we sent back was received?

Fast. Easy to file claim. Simple shipping instructions for return. Love it. Will definitely use again for all my devices. Would recommend anyone and everyone have this for their devices to protect their investments. Thank you for being prompt with your response time and taking the time to ensure my backups were done before I transferred my data.

Overall this was a great experience. However if you could start a claim on-line and then be able to modify or cancel and start again, that would be awesome. I started the claim thinking the phone needed to be completely replaced, then found out that it might have only required a technician, but I couldn't go back and change the claim.

Couldn't be happier with how fast the phone shipped and how much easier it is to replace a broken phone than it was a few years ago. I had my phone in 24 hours. The transfer instructions were not 100% accurate but getting the phone replaced could not be easier.

Problem with saving data. Saved about 70% of my pictures. Completely lost qpdf app I use to fill in my pdf form for my business. I have tried 15 different apps. Bought one that is about 70% as effective as app that was lost.

Super quick service, sent to me by mail within one day! Even customer service representative was very professional and easily answered all of my questions. Would highly recommend Asurion to anyone needing insurance for iPhones. They went above and beyond in trying to rectify the situation I had with my phone and getting a new one to me as soon as possible.

I filed a claim, got the new phone in a timely manner, I was disappointed to see that stuff was missing from the new phone box. It did not have the key thing to get the SIM card out and also no charger or ear buds. All in all good service.

Customer advice agent was friendly and knowledgeable of my issues. The agent researched my options to file a claim, completed the order, and send me a confirmation quickly. Upon the product's arrival the instructions to setup my replacement device were easy to follow.

Worse experience I ever had in my life! 3 days to file a claim after they cancel on me then leave on hold until they close! Biggest run around for service I pay for and never use! Bad business! Never ever again. Been a customer long time and you will lose me for sure!

Great customer service on the phone and it was quick and easy to fix and exchange my phone, received my new phone within one to two business day and it was it. Very easy to set-up my new device and they sent me the address to send the broken device back.

The person I worked with was kind and patient. We were disconnected but she immediately called me back. Worked with me till all was set up and working. Often I’m frustrated when calling about phones but the person I worked with just easily walked me through it all.

Very satisfied. When we called the first time, the rep was very helpful. We had to call a second time, we had a question; the rep was helpful and took time to answer our questions. We are very pleased with the service we received.

The rep from AT&T was very helpful in assisting me getting the phone ordered and it was here within 36 hours. The setup was super easy and made for a seamless transition. I really appreciated how convenient it was to get the phone replaced.

Unfortunately the first phone that was sent was faulty. Everything arrived in very good time, but due to the problem with the phone I had to return twice in two days to replace my phone. During Covid 19 that is tricky at best. Otherwise the experience was well handled.

Overall, good service. They were quick with sending my device. They were able to send it within a day. This allowed me not to spend so much time with my phone. So, overall they had great service. I would recommended this service to my family and friends.

From beginning to end my claim and receipt of phone in one day was flawless. Professional and efficient. I struggled trying to activate online but I needed to call in for activation. Other than that the call center was very good.

My son got his phone wet in the ocean. We went to the ATT store, and they recommended an insurance claim since it did not work. The Asurion representative we spoke with was very knowledgeable about the claims process, and we initiated the claim on the phone. The phone arrived by FedEx in a few days. The person who helped us activate the phone was also very helpful. Overall a very good experience! Robert

New phone was on our doorstep the next day after I filed the claim. Easy to file a claim and when I needed to contact an agent via chat the agent finished my claim promptly and got the phone color changed.

There were no problems with the replacement process. I received the replacement phone within 5 days from ordering it, and I was able to easily transition from the broken phone to the replacement phone. Packing up the broken phone was easy and convenient.

My experience with Asurion has been very pleasant. I had two devices I needed replaced and both times the agents assisting me were very polite and helpful, I would definitely recommend Asurion to friends and family as their mobile device insurance agency.

So helpful. Thank you so much for helping me get a replacement phone. After all paperwork was done the replacement was here the next day! Super fast service! The only thing that took a minute was overlooking my paperwork but due to the current pandemic I completely understand.

I have two phones on my account. One for me and one for my daughter. My daughter tends to lose or damage her phone more often than myself. Like this last time she forgot where she had it last and then it’s lost and then they find it down the street. Once I made the claim online the replacement phone was here in less than two days. Always great service! Highly recommend getting the insurance especially if you’re like me and can’t live without a phone.

Very fast and easy experience to get phone replaced! Especially online! Great job! I all the options online to replace the phone were intuitive and everything was done in less than 3 minutes. The phone arrived in 2 days! We were even sent the box to return the phone with all instructions!

My Samsung Galaxy 6 active phone was having issues with battery life. I contacted Asurion and filed a claim. The representative was very helpful. I received my new phone in 2 days. The process is quick and easy and I would recommend this insurance.

I was sent a replacement phone with Non working GPS. What was more shocking was the lack of help after receiving the phone. Asurion sent me to Verizon, who sent me back to Asurion for days. I spent HOURS on the phone and never got an answer, apology or solution. Ended up returning the new phone for a refund and buying a new phone outright. Years of insurance payments were a waste, given the fact that they couldn’t help me and shifted the blame when I finally made a claim.

Your company did a great job getting another phone to my home.. I did have to take the phone you sent back to ATT store, the sim card did not work. The ATT guy did get it working and all is good. Thank-You.

You took care of my needs and I received the new phone the very next day. It's so hard to be without a phone, but you came through for me so fast. Everything was so easy. Thanks so much for your help.

Yes the customer service was great. She was personable and understanding. I did stress though that our phones did NOT have any water damage or cracked screens. My phone cost me 1500 and in 3 months time I had to have the manufacturer replace due to screen issues. Then I asked for a replacement again recently because my phone was heating up when charging. But again customer service was wonderful. Thank you to you agent in Missisippi.

The submit claim process was very quick online, the phone arrived next day, and pre-printed labels as well. The whole thing took maybe 10 minutes altogether. Very happy that I was able to get my phone up and running next day.

Excellent job. Prompt response. Great service. I can’t convey how much I appreciate the quick response to this matter! I honestly thought when obtaining the service that it was a waste of money, however this was truly a great investment.

While the process seemed fairly straightforward, the information sent in an e-mail about setting up the phone did not apply to the phone I purchased. There are also a host of problems even after getting the phone set up - I had to go to a non-AT&T phone service store to get help migrating my accounts. I have also run into problems with the phone being vulnerable to external tampering. I have had phone calls dropped and put on hold because someone is trying to "Blue-jack" my phone, AT&T text messages overriding my phone calls and cutting them off, etc. It would be nice if there was some kind of support for those issues.

When my son told me his phone suddenly wouldn't turn on, I silently hoped his one one of the phones which carried insurance. It was, and replacing the phone could not have been easier. A new one arrived literally the next day, along with a box to return the broken phone in. End of story!

Agent was polite, helpful and service was given expeditiously. Very pleased with process simplicity and timeframe for delivery. Was unable to get same model, but were instead offered a better model... which was an unexpected plus. Was able to complete the process via phone in under 15 minutes.

Everything was perfect except I was told it would be replaced with a S8 Active. Since I had an S7 Active but what I received was an S8, not Active but I'm not complaining, all went smooth. This phone seems to be a good replacement.

Good service and fast delivery, I really recommend this insurance. It was easy to fill out the claim, the new phone looks ok, no scratches or something bad, already set up my info and is working just right... I’m pretty happy with this service.