Asurion Reviews

I had just upgraded to a new phone and was waiting for my new case to arrive. My phone dropped & the screen cracked. I was upset because it was brand new. I contacted Asurion through their online claim process. The filing process was simple & in no time I had a replacement phone.

The person I spoke to, Aaron, was very helpful, accurate in responses and educated me during the process. Activation of my phone was painless. I did not have to leave my home to receive assistance. And... this was all done on a Sunday.

Truly amazing. I got the FedEx shipping confirmation before I got the actual shipping confirmation through Asurion. It was that fast! Received my replacement phone the very next day and was ready to roll. Phone came in a box with everything I needed to return my old phone. Thank you again. Paying that little extra for insurance definitely is the better way to go.

The person who helped me were timely, very courteous and appeared quite knowledgeable. I did not like putting in the SIM cards and also it was a challenging to put in information because of the type of telephone I have.

It was very easy to file a claim. I did it all online with no problem. They sent me a new device and I had it within a few days. I would recommend this service to any customer, especially if they have kids. I would purchase again.

Very pleased by how easy and quick we got replacement phone. It was worth the money to pay for insurance. Verizon was also helpful. We are grateful for the quick turn around between filling out form and getting phone. Thank you!

Dropped/damaged phone replaced. Online information on setting up new phone was a complete WASTE of time. A call for assistance was quick, helpful and successful. You need some serious IT work done on your website. We wasted over an hour of our time being sent in online circles and getting nowhere with the process.

Awesome!!! Simply awesome!! Thanks for the really great experience. At&t customer service needs a lot of work though. Everything else was great getting my claim taken care of. I hope I dont have more issues, but if I do at least I will be taken care of.

My daughter had her phone for less than 6 months and she dropped it. Thank goodness for insurance. ???? We will always make sure we have insurance on every one of our cell phones. It give you peace of mind knowing that you can have a new phone shipped to your house in less than 36 hours. Thank you.

Received new phone within 2 days. Had a little trouble trying to Activate on-line, but went to At&t and they had me back up and ready in just a few minutes! Thank you for the hassle free replacement of Rico's phone.

Asurion did well but It took 4 days before my replacement phone arrived. FedEx did a terrible job updating the tracking information which was inaccurate at best. I would not use FedEx in the future for your overnight shipments. You are overpaying for a service they do not even provide.

I was very satisfied with the service and all the help. I received replacement phone very quickly. Also, when the first replacement phone was stolen, I had no problem receiving a replacement for that one. Can someone let me know that the old Galaxy Note 8 we sent back was received?

Fast. Easy to file claim. Simple shipping instructions for return. Love it. Will definitely use again for all my devices. Would recommend anyone and everyone have this for their devices to protect their investments. Thank you for being prompt with your response time and taking the time to ensure my backups were done before I transferred my data.

Overall this was a great experience. However if you could start a claim on-line and then be able to modify or cancel and start again, that would be awesome. I started the claim thinking the phone needed to be completely replaced, then found out that it might have only required a technician, but I couldn't go back and change the claim.

Couldn't be happier with how fast the phone shipped and how much easier it is to replace a broken phone than it was a few years ago. I had my phone in 24 hours. The transfer instructions were not 100% accurate but getting the phone replaced could not be easier.

Problem with saving data. Saved about 70% of my pictures. Completely lost qpdf app I use to fill in my pdf form for my business. I have tried 15 different apps. Bought one that is about 70% as effective as app that was lost.

Super quick service, sent to me by mail within one day! Even customer service representative was very professional and easily answered all of my questions. Would highly recommend Asurion to anyone needing insurance for iPhones. They went above and beyond in trying to rectify the situation I had with my phone and getting a new one to me as soon as possible.

I filed a claim, got the new phone in a timely manner, I was disappointed to see that stuff was missing from the new phone box. It did not have the key thing to get the SIM card out and also no charger or ear buds. All in all good service.

Customer advice agent was friendly and knowledgeable of my issues. The agent researched my options to file a claim, completed the order, and send me a confirmation quickly. Upon the product's arrival the instructions to setup my replacement device were easy to follow.

Worse experience I ever had in my life! 3 days to file a claim after they cancel on me then leave on hold until they close! Biggest run around for service I pay for and never use! Bad business! Never ever again. Been a customer long time and you will lose me for sure!

Great customer service on the phone and it was quick and easy to fix and exchange my phone, received my new phone within one to two business day and it was it. Very easy to set-up my new device and they sent me the address to send the broken device back.

The person I worked with was kind and patient. We were disconnected but she immediately called me back. Worked with me till all was set up and working. Often I’m frustrated when calling about phones but the person I worked with just easily walked me through it all.

Very satisfied. When we called the first time, the rep was very helpful. We had to call a second time, we had a question; the rep was helpful and took time to answer our questions. We are very pleased with the service we received.

The rep from AT&T was very helpful in assisting me getting the phone ordered and it was here within 36 hours. The setup was super easy and made for a seamless transition. I really appreciated how convenient it was to get the phone replaced.

Unfortunately the first phone that was sent was faulty. Everything arrived in very good time, but due to the problem with the phone I had to return twice in two days to replace my phone. During Covid 19 that is tricky at best. Otherwise the experience was well handled.

Overall, good service. They were quick with sending my device. They were able to send it within a day. This allowed me not to spend so much time with my phone. So, overall they had great service. I would recommended this service to my family and friends.

From beginning to end my claim and receipt of phone in one day was flawless. Professional and efficient. I struggled trying to activate online but I needed to call in for activation. Other than that the call center was very good.

My son got his phone wet in the ocean. We went to the ATT store, and they recommended an insurance claim since it did not work. The Asurion representative we spoke with was very knowledgeable about the claims process, and we initiated the claim on the phone. The phone arrived by FedEx in a few days. The person who helped us activate the phone was also very helpful. Overall a very good experience! Robert

New phone was on our doorstep the next day after I filed the claim. Easy to file a claim and when I needed to contact an agent via chat the agent finished my claim promptly and got the phone color changed.

There were no problems with the replacement process. I received the replacement phone within 5 days from ordering it, and I was able to easily transition from the broken phone to the replacement phone. Packing up the broken phone was easy and convenient.

My experience with Asurion has been very pleasant. I had two devices I needed replaced and both times the agents assisting me were very polite and helpful, I would definitely recommend Asurion to friends and family as their mobile device insurance agency.

So helpful. Thank you so much for helping me get a replacement phone. After all paperwork was done the replacement was here the next day! Super fast service! The only thing that took a minute was overlooking my paperwork but due to the current pandemic I completely understand.

I have two phones on my account. One for me and one for my daughter. My daughter tends to lose or damage her phone more often than myself. Like this last time she forgot where she had it last and then it’s lost and then they find it down the street. Once I made the claim online the replacement phone was here in less than two days. Always great service! Highly recommend getting the insurance especially if you’re like me and can’t live without a phone.

Very fast and easy experience to get phone replaced! Especially online! Great job! I all the options online to replace the phone were intuitive and everything was done in less than 3 minutes. The phone arrived in 2 days! We were even sent the box to return the phone with all instructions!

My Samsung Galaxy 6 active phone was having issues with battery life. I contacted Asurion and filed a claim. The representative was very helpful. I received my new phone in 2 days. The process is quick and easy and I would recommend this insurance.

I was sent a replacement phone with Non working GPS. What was more shocking was the lack of help after receiving the phone. Asurion sent me to Verizon, who sent me back to Asurion for days. I spent HOURS on the phone and never got an answer, apology or solution. Ended up returning the new phone for a refund and buying a new phone outright. Years of insurance payments were a waste, given the fact that they couldn’t help me and shifted the blame when I finally made a claim.

Your company did a great job getting another phone to my home.. I did have to take the phone you sent back to ATT store, the sim card did not work. The ATT guy did get it working and all is good. Thank-You.

You took care of my needs and I received the new phone the very next day. It's so hard to be without a phone, but you came through for me so fast. Everything was so easy. Thanks so much for your help.

Yes the customer service was great. She was personable and understanding. I did stress though that our phones did NOT have any water damage or cracked screens. My phone cost me 1500 and in 3 months time I had to have the manufacturer replace due to screen issues. Then I asked for a replacement again recently because my phone was heating up when charging. But again customer service was wonderful. Thank you to you agent in Missisippi.

The submit claim process was very quick online, the phone arrived next day, and pre-printed labels as well. The whole thing took maybe 10 minutes altogether. Very happy that I was able to get my phone up and running next day.

Excellent job. Prompt response. Great service. I can’t convey how much I appreciate the quick response to this matter! I honestly thought when obtaining the service that it was a waste of money, however this was truly a great investment.

While the process seemed fairly straightforward, the information sent in an e-mail about setting up the phone did not apply to the phone I purchased. There are also a host of problems even after getting the phone set up - I had to go to a non-AT&T phone service store to get help migrating my accounts. I have also run into problems with the phone being vulnerable to external tampering. I have had phone calls dropped and put on hold because someone is trying to "Blue-jack" my phone, AT&T text messages overriding my phone calls and cutting them off, etc. It would be nice if there was some kind of support for those issues.

When my son told me his phone suddenly wouldn't turn on, I silently hoped his one one of the phones which carried insurance. It was, and replacing the phone could not have been easier. A new one arrived literally the next day, along with a box to return the broken phone in. End of story!

Agent was polite, helpful and service was given expeditiously. Very pleased with process simplicity and timeframe for delivery. Was unable to get same model, but were instead offered a better model... which was an unexpected plus. Was able to complete the process via phone in under 15 minutes.

Everything was perfect except I was told it would be replaced with a S8 Active. Since I had an S7 Active but what I received was an S8, not Active but I'm not complaining, all went smooth. This phone seems to be a good replacement.

Good service and fast delivery, I really recommend this insurance. It was easy to fill out the claim, the new phone looks ok, no scratches or something bad, already set up my info and is working just right... I’m pretty happy with this service.

My I-tab was inside my briefcase and had fallen down from my truck and broke. I called Asurion and they gladly replaced it. It was replaced by Asurion with no fuss, problems or hassles! Thank you Asurion for the Great time and service you provided!

Asurion was so quick with my replacement. Now I need to find out how to get rid of the info on my old one because it does not turn on. I simply went online and typed my info and issues I was having. My replacement arrived within 2 days.

My husband's phone was lost and we received the replacement quickly and it took a short phone call to activate the phone. It would have been shorter except I gave the assistant the wrong SIM card number! Everyone was great!

I had been having issues with my phone for months but dreaded filing a claim. I finally decided to do it and it was the fastest and easiest thing I had ever done. I wish I had done it sooner. Absolutely no issues, filed claim one day and phone arrived the next.

Great comment. She went above and beyond to help me. Great Customer service. She was helpful, nice, kind, sensitive to my situation. Even took 100 dollars off and added it my account. That’s was love. I really truly appreciate. Y'all are the best.

The first Asurion rep was kind and helpful but gave me incorrect information that cost me an unnecessary trip to a Verizon repair dealer. The second Asurion rep was amazingly helpful! She helped me remotely turn off find a phone and process a replacement phone.

Great experience! Would recommend to friends and family. Thank you for the opportunity to share my experience. Have a nice day and stay safe out there everyone. We are all in this together and Black Lives Matter! Praying for our country in these turbulent times. That is all I have to say, thanks again for the opportunity to share.

The application for return had simple instructions to follow. The communication via emails was very good. The delivery of the product was very timely which is so important when you need your phone. Instructions for mailing the old phone were easy.

After we got past the part where I was told my device would be repaired, which was not true at all and took about three days to find an Asurion rep who told me the truth, it all went great. I would have this coverage again and recommend it.

No problems, easy and able to get it next day. Friendly service and helpful. Our dog ate my son’s Gizmo and there was no getting it back. I filed the claim and it was quickly taken care of. We ended up having to get an upgrade but so far it’s worked very well.

Outstanding job in getting replacement phone to me without missing a beat. Thank you for the fast and courteous service. Also received a an emailed response from Asurion when they received my damaged phone. Thank you for a job well done.

Friendly, efficient, knowledgeable, committed customer services. I really appreciated her efforts on our behalf to get my daughter's new phone set up and to help us figure out why our cellular coverage/service seems to have declined over the past week.

Asurion did an ok job. It was a little work filing a claim. Had to send them paperwork copy of license etc. UPS had the phone for three days!!! They stated there was no apt number on address. Well I put the apt number on the claim and somehow Asurion never put it on address label. Name was on mailbox also. Had to call UPS and finally three days later got the phone! Was not happy.

I was very satisfied with my experience. Getting the phone was very efficient. One of the things that could be improved is greater clarity in the transfer of data. There were just a few tweaks in setting up the new phone after the data is transferred.

Quick and efficient. The first person I talked to one the phone was great, the second was not. She was a bit sassy. The website was very well put together. I wish my turn around time was same day as advertised but it took 3 days.

Fast and easy. However it was a not so fancy phone so After this experience I would like to see with a more expensive phone. I might want to keep insurance if I change my phone in the future. Was definitely easy to do. Will consider for future purchases.

Excellent service. Quick and easy application process. A reasonable deductible and the replacement device came within the promised 1-2 days. I am very pleased with this insurance. Great investment. Thank you for the outstanding service.

I spoke to two persons at different times. Both were excellent. The lady's name was Lucid! I don't remember the man's name. They were very helpful, kind and patient with me. They walked me through each step and waited while I found and did what I needed to do.

Easy interface and next day shipping was great. Had an issue with a previous claim but no issues this time around. Mailing back the old device was also very easy. I would absolutely use this service again. Hope to not have to though.

I received the very next day after I put in my claim. All my information was transferred to my new phone with no problem. I was given a box to return my damaged phone without cost. Very satisfied with how everything went.

Quick turn-around time on phone replacement. Great customer service. Thank you for all you do. Stand by your word under the Asurion Insurance. I will most likely refer a friend for this type of coverage. It is worth the cost for the coverage you get.

The process was very quick and easy. The new phone was easy to set up. I really didn't expect to go as well as it did. I didn't encounter any difficulty at all. I was very surprised. Overall a great experience!

Great service and on time. I couldn't be happier. I will always insure all my devices with Asurion. The device was mailed overnight and my grandson barely missed his tablet. Thank you so much and I look forward to working with you in the future.

Worked fast to resolve the issue with my phone, shipped new phone quickly, arrived in about 2 days. I enjoyed working with you and liked the professionalism you showed. I am chose Asurion and AT&T. I would recommend to a friend.

Quickness of the replacement was earlier than expected. The person that helped me over the phone was very professional and friendly. She made the transition more easy and smooth. The instructions on the box and emails from the damaged phone to the new were very helpful.

I was very happy with the turnaround time with the phone; however, I am bothered by the fact that Asurion/AT&T is charging me $200 for the phone claiming it is my 2nd claim within a year but, in fact, our prior claim (yes, it was less than a year) for a lost phone was returned to them unopened on the day the new phone was received because the old phone was found. I don't believe I should be charged a $200 deductible.

My husband was amazed at how fast and easy it was to repair his phone. We texted the problem, and receive a envelope to return his broken phone and a brand new replacement phone. We have used the insurance 2 times and both times it was so easy and fast. Excellent value and excellent cost. Couldn't be any happier.

Excellent job getting my phone to me my phone. Great job in helping me out. I would use them again and have my friends use them too. Excellent company that helped me out fast and got me up and running.

I waited 4 days for my first phone which had a dead battery but when I called to let you know about the dead battery my second phone was here the next day-GREAT! Thanks. That wasn't the case with AT&T. They have problems at their centers with staffing.

Quick and easy. Got my phone the next day. I am happy. Easy to deal with and great service. I would recommend to anyone to get coverage for their phones because it's expensive to replace them. Grear job.

Daughter lost her found. Straightforward to get a new phone. They made it easy to fill out online. Replacement came in 2 days! Looked new. Swapping out the card was easy but getting it to recognize phone was more challenging. Verizon technician was excellent though and got it done.

Asurion is a great company. They expedited my replacement phone too and was very kind, courteous and very professional in the handling of my needs. I would recommend them for anyone that has issues with their phone or device. The customer service is fantastic.

Had an issue with replacement so I got another and all is good. They were out of iPhone 8plus so I got iPhone XS Max. But I am disappointed that I had to spend 45$ on screensaver and case for the replacement that was defective and they went to waste.

Replaced damaged cell phone. Received new cell phone in two business days. Easy online application for claim. I couldn't believe the service was so easy to obtain and receipt of the replacement cell phone was extraordinary! I would recommend Asurion to anyone!

I put in a service request on on April 21st. They ask for a credit card. I gave it then I didn't hear anything or receive my phone for over 17 days so I called back in to be told that they don't know if they got the payment with zero follow up over the 17 Days. Then I was told to check if the payment was ever taken out of my bank account with zero follow up again. Then I called back approximately two months later without hearing anything or any follow-ups from a request that was already made in April to be told when I called to start a new one that it's been over 60 days and they can't do anything about it and that they're going to send it to their claims department and let you know within 48 hours if it can be approved or not.

Making a claim with Asurion has been good. First, you go through the process of answering a few simple questions to determine if you need a repair or replacement. Then you have to send them a couple documents through the email they send you for verification. They shipped my replacement phone the same day and arrived the next day. The only downside is tracking or looking at the status of your claim. There’s no option to input your claim #. Instead all the “resume claim” buttons return you to a new claim page.

Smooth and easy transaction. Everything was easily explained. Replacement device arrived quickly. Billing was done through our account. Polite staff on the phone call. Very happy with the ease of use. Glad we had insurance as the newer phones are very expensive to replace otherwise.

Thank you for your help.

They were very professional and prompt. I will definitely recommend them to a family member or friend. They were friendly and had knowledge regarding the product. This was the second time using the company and they were great both times.

Everything about this process was fast and easy!!! Going online instead of waiting long periods on hold was so simple and convenient. Once I put the claim in, my replacement device came in the mail quick!!! Transferring my info from one device to the next was a challenge but your steps online really did help. Thank you for the great service.

Experience was good and very timely. AT&T agent saw damage to my phone and filled out all the forms for me. The phone came in 2 business days. Very good service. The AT&T agent then transferred all my data to replacement phone. Now I am good and back to normal.

Great experience with them, they told me what to do, I did it got phone next day, awesome service. I would recommend it to a family member or a friend, it was easy, to do, simple with no problem, I would use them again.

Excellent, fast service. I appreciate the Great communication and follow up emails. Transfer was able to be done quickly and and my new phone was up and running right away! Thanks so much for your assistance in getting me back to having my phone service back.

The claims I have made are always easy and fast, I love that I receive the phone the next day. Great job. Keep up the good work. I would definitely recommend the Asurion services with all my friends. Thank you for the help.

Very good experience!!!! I had a new phone the next day. My son had dropped his phone off of a work truck and it shattered. I just filled the insurance claim out online and had the phone by 9 am the next morning! Great service.

It was very easy and the replacement phone works fine. Very much appreciated. We went to local Verizon store to finish the install since I didn’t read the instructions very well to move the SIM card from the old phone to the new phone.

The replacement phone was delivered quickly and we had it up in working in no time. I appreciate the helpfulness of the customer service member that was able to fix the address issue and get the claim back on track.

I was very pleased with the service I received from you. They were very prompt with getting me a new phone and I had no trouble transferring the SIM card to my new phone. I lost some pictures that should have been transferred, but I did not have to have them. Thanks again for the quick service.

Very easy to file claim online and received new phone promptly the next day. Would have preferred to speak with someone directly as I did have questions, but figured it out. It just would have taken less time if I was able to speak to someone.

Have never filed a complaint before but I lost volume for receiving and sending calls. Plus total static in phone. Tech support tried to correct problem but finally I was told I'd get a different phone by tomorrow. I received a refurbished phone and returned my old phone.

I went to AT&T because my camera on cell stopped working. The could not help me but gave me the Asurion's phone number. I knew I have insurance but couldn't remember their phone number. I called, spoke with a knowledgeable, very pleasant and helpful person. I wish I had written her name down. Within 48 hrs I had a replacement phone, in excellent condition, a return prepaid label, etc. So satisfied. If you don't have cell phone insurance through Asurion, GET IT!

The cell phone burned up in a fire, we made 3 phone calls to AT&T with the last being Asurion because we had insurance. Within 10 minutes we were able to file our claim and get a new one shipped. Friday night at 6:30 pm by Monday morning at 9:00 am the phone was in our hands. Excellent customer service with a very satisfied customer for having insurance!

Amazing experience. Super fast and easy. Love that you can do this online and not have to sit and wait to get a representative on the line. I appreciate you being considering of my time. Thanks so much, Angela

My phone went through the washer/dryer and was ruined. After going online and filing out the claim form, it was approved within minutes and my new phone arrived less than 24 hours later by FedEx! I was able to set it up with your help and use it by the very next day. An outstanding experience.

Did over and above! The young lady was very helpful and very pleasant! Need more like her! Also pleased that she gave me a upgrade when I didn’t think it was even possible. People get insurance and it’s well worth the 'lil extra!

As my son had already broken his phone 3 days into ownership, I was very happy to have Asurion in place. Process was very easy and fast. I've been a customer of Asurion for 10 plus years, had occasion to use it several items, and the process has always been very easy. In my opinion, well worth the cost.

Asurion was fast with getting my claim resolved and shipping quickly. My phone arrived on time. Customer service helped to get my contacts and pictures transferred. And it was easy to get phone returned to Asurion. I appreciate their hard work.

Easiest insurance claim that I ever made. I submitted the claim online and everything was clear and to the point, absolutely no hassles or misunderstandings. The BEST part was the quick turnaround, I was only without a phone for about 36 hours. The incident happened on Thursday about 11pm, I made the claim at about 11am on Friday and the new replacement was in my hands before noon on Saturday. Thank you for the wonderful experience.

Women on the phone was superb and efficient with sending me new phone. My phone was accidentally dropped in kids swimming pool after reacting to saving child submerged. Story ended well other than non working phone which was corrected by Asurion. Definitely will keep my insurance in the phone and Thank you again.

My phone was recently destroyed, so I am having to replace everything on my phone. Thankfully I had previously had a screen protector and had a "lifetime" warranty on it. It was on backorder when I first filed loss claim, but was back in stock a couple of weeks later and have received it and placed on my phone. The screen protector has saved my screen numerous times, but unfortunately nothing could have saved my phone this past time. Thank You!

Received an unacceptable device. Y’all worked to make me happy. Very expeditious. Agents were experts at delivering good customer service. Very polite, good grammar, used thank you. Addressed me appropriately. Wanted to know if there was anything else that they could do. Do experience.

I reviewed my device the very next day after l file my claim. l didn’t have to wait to be without my phone Great job, so would recommend Asurion to anyone with teenagers or in my case College Students. They were Great.

It was a little confusing at first when I started the process but after a while it got easier as I went on. My replacement phone came super fast and set up easy. I recommend this company to everyone. Thank you for being such a great company!

I reported phone lost. Applied for a replacement and received it 2 days later. I was shocked and overjoyed I added the service. Very proud customer. I will recommend you in casual conversation going forward as: 'the smart choice'. Excellence!

The iPhone arrived the next day and I waited for my daughter to help me transfer the information to the new device. The instructions were pretty clear. I was emailed several times about the return of the device. This is stressful for older people so I'm rating you with four stars. I'm 77 years old and needed help to transfer the info and mailing the device.

Very good experience. Website easy to use. Quick service, I got my new phone in 3 days???. I definitely will recommend Asurion to my friends, especially the ones who are rough on their phones because of their work. Thank you for the great service.

On 6/24 I went to the Kapahulu office and received great information from Nimpha. Returned with replacement on 6/25 and disappointed with service since I couldn't transfer any info from old phone. Very satisfied with service on 6/26 from Mark at Kapiolani Branch. Only complaint that it wasn't possible to retrieve all data from old phone esp. my Samsung notes and some phone numbers. However, happy that replacement came quickly.

Easy online application to file claim. Fast delivery. Good communication. Very satisfied with customer service. Easy replacement phone set up. Great replacement phone. Refurbished but new. Will use Asurion to cover all my electronic devices.

The claim was fast, easy and great to do. The phone got to my house quicker than expected and I had no issue. The kit had everything you needed in order to resend the old phone. Great way to do everything online.

Easy to file claim and prompt delivery. Great customer service. I will always recommend everyone to have insurance on their electrónic devices. Asurion takes care of replacing your item promptly. It's fast and easy and they get back on track.

The whole experience went well. The only difficulty was with completing the claim, however that could have been because I was using my cellphone to complete it. The device came promptly and I was able to set it up and continue on with my day.

Wow. What an amazing experience. Seamless and super fast. Rep was very patient and understanding. We received our new phone much sooner than expected. We're very pleased with the service. Not sure why we put off filing our claim, this was a breeze. Will definitely use again. Thank you so much Asurion!

Could not have been simpler to get my replacement phone. They easy online approval, fast turnaround on replacement, easy to follow activation, and simple return procedure of old phone. Thanks for making this a pleasant and efficient service.

I'm just happy that I can get a replacement phone. I wasnt really wanting the next version of my phone (iPhone 8+ to iPhone XS Max), but again I'm just happy to get a replacement phone after my current one took a dive. Kudos to the team for getting me a phone NEXT DAY!

It was a little confusing at first when I started the process but after a while it got easier as I went on. My replacement phone came super fast and set up easy. I recommend this company to everyone. Thank you for being such a great company!

The process was simple and easy. I received the replacement phone the next day which is really important to me as I use my phone daily for work. The steps to get the phone working was also helpful. The customer service was excellent!

One day service, that was awesome. Thanks so much. Instructions were very clear and getting my phone activated was no problem. Would highly recommend your service to friends. Thanks. Love the customer service and the professional advice given when placing my order. Having insurance was a plus, didn’t have to go out looking for a new phone. One call and everything was taken care of immediately.

Very pleased with my overall online experience. So easy to file the claim and I received the replacement phone the very next day. Couldn't have been any better! Glad to be able to get such quick response when needed. Thank you Asurion.

We were so lucky to have a representative Shavone there at the AT&T store in Union City. She was so knowledgeable, helpful, patient and very nice. She explained to us the process and it was very helpful. And it was exactly how she explained it.

Called late afternoon to get a replacement for my broken screen. Refurbished phone arrived the next day with clear instructions for set up and easy return instructions and box provided. GREAT CUSTOMER SERVICE. Recommend to anyone who needs help with their carrier's insurance policy.

It took a little while to get through to a customer service person but once I did the representative was very professional and helpful. My problem was handled well and I’ve been impressed with Asurion. I would recommend Asurion to others.

Very easy process to request and submission for the claim online. The website is user friendly. Prompt with delivery and great customer service with getting phone the replacement set up. The gal I spoke with to have the phone set up was very patient and kind.

Experiences have always been great. Website for claims is easy to maneuver. Deliver time is as stated. No surprises. I have used the protection about 4 times in the 20+ years I have had a cell phone. Thanks for such good protection. Excellent.

It’s was ok. I didn’t like that I don’t have any options of funds to choose from. It just gave me a single option. I personally would like to see more options when considering a upgrade. So next time please show me more options to choose from.

The person that helped us was very professional and thorough. We received the replacement phone when promised and was contained all the information from the lost phone. We have nothing but good things to say about Verizon and the people that we spoke with at the organization who sent the replacement phone.

Sent me an (aluminum Apple Watch $350). Should have sent (stainless Apple Watch $800).... On top of trying to steal money from me you don’t listen and I couldn’t understand all 5 of the people I talked. Needless to say I had a very unprofessional experience with Asurion.

He was very helpful and fixed the phone. The only issue I had was after the screen was fixed it had an issue with charging with low temperature. I was shipped out a replacement device right after calling you again, no problems.

Your service was fast and easy. Thanks for making a frustrating situation into a simple process. It was so simple that my 11 year old was able to do it with very little help from me. You even included the tape to send back the broken phone. So easy!

Asurion responded to my request expeditiously. I wasn't sure that my claim met the requirements. Actually, I am excited about my replacement. It has exceeded my expectation. I am very satisfied. I would recommend Asurion to my friends and family.

I was very pleased with my experience with filing an insurance claim with Asurion. My iPhone was in great condition and less than 2 years old when it got liquid damaged, and I was devastated at the thought of having to purchase a brand new phone, especially when they are so incredibly expensive. I knew I had protection through my carrier, so I looked through the handbook to see if liquid damage was covered, and was so relieved to find out that I would be eligible for a replacement device. I filed my claim online Tuesday, had a small deductible charged to my account, and received a new device in the mail by Thursday.

I was able to get my device the next day. It was super fast and easy. The only thing my iPad did not come with a SIM card, I had to go to a AT&T store to get one. Other than that the service was wonderful.

The form to fill out online was super easy! I did it on another Apple device and I paid the deductible of $150. It was an easy process and I got a new phone the next day, set up was simple and my son was very satisfied. I would definitely recommend.

Everything went great. The people that I dealt with on the phone were easy to understand. The instructions were easy to follow. When I got the phone instructions there were easy to work with and everything went along great. I have absolutely no complaints whatsoever.

Thank you for the new phone. I had some issues getting the the phone to read the old card but eventually it read it and and is working very smoothly. Thank you very much for it. I hope you have a wonderful day.

We had water damage to a phone and we got assistance from the ATT store in Menomonie and received the new phone quickly and we were able to mail the damaged phone back in the packaging. Everything included; even the tape! Was a very convenient process!

Excellent customer service in a time of need. Everything was taken care of over the phone quickly and was an enjoyable experience. Delivery was amazingly quick and the phone was brand new with all components and instructions on how to activate, included. Thank You!!!

They were helpful and friendly and assured me next day delivery so I wouldn’t be phone-less for longer than 24 hours. I appreciated their knowledge and the options they gave me for how to fix my problem. Thank you so much.

The quality of service I received was exceptional, and I had a very positive experience after dealing with a destroyed phone. I received a replacement phone very quickly and was able to get the phone up and running within a very short period of time. Thank you.

However, I am disappointed that I had to pay a significant fee for the first phone. I would think that all the premiums paid over the years no fee would be required. Especially when they are sending refurbished phones.

I had a cracked screen and the process involved using Asurion was easy and quick. The Rep was very knowledgeable and courteous. I was very happy and surprised by the quick replacement to resolve my issue. I would definitely recommend this to friends and family.

Had a damaged phone. Made a claim with a took information and verified my account and my information for fraud. Has a replacement phone out in 2 days. It was super fast and easy. Also got information for setting up replacement phone.

My experience was wonderful. It was very simple, extremely efficient and absolutely painless. I would Highly recommend this service to anyone with a cell phone. Accordingly At this point I do not know what else I can say to further promote the service that I did not encapsulate in my first two sentences.

Quick, no nonsense return/repair claims. No hassle experience just filed claim, resolution was offered in minutes through online portal and executed that day with me recovering a new phone the following day. I highly recommend their service and their resolutions response times were the epitome of what customer service should be

It was my Granddaughter’s phone that was having issues. We went through the replacement phone process twice in a two week period b/c the first replacement failed as well. The second replacement seems to be performing. The tech who assisted us the second time was very helpful with replacement phone setup and stepping my grand daughter through erasing the original iPhone being return. Hopefully, we are all good now.

Online service is confusing but after going to ATT store process was very good and fast. Everything was laid out to get phone returned and new one activated. My phone arrived within 24 hours of getting store to process claim for me.

I highly recommend this company, they have a great and super fast online claim process and replacement phone arrival. Thank you Asurion team for designing the best automated claim system, it's a job well done which I really appreciate and recognize!

I completed my claim for my damaged device online with ease. The response was quick and I received my replacement device promptly. I am very pleased with the service and recommend your company to all my family and friends. Looking forward to future business with you.

Very horrible experience. It took 6 days to get a phone replacement. Kept getting the runaround and had the claim denied multiple times for mistakes they made in the claim. I am considering cancelling the insurance coverage on all my phones.

We ordered a replacement phone one day late at night and it was there by 9 am the next day. It was unbelievable yet satisfying knowing we can always count on Asurion with all our phone issues. I would definitely recommend to others.

The replacement of my phone was done quickly with a minimal amount of effort on my part. I would recommend this replacement policy from Asurion. The instructions were easy to follow and the transition of the sim from my old phone to the replacement phone was easy.

I received my replacement phone the next day after I made my claim. The service was super quick and easy. The instructions to activate my new device were minimal; everything was pretty much done for me. Thank you so much!

I am completely satisfied with the quick response and delivery of my claim. I would recommend this service to everyone that has a cell phone, no matter the brand. Thank you again for your quick action and delivery on my claim.

Claim services were flawless. Easy online claim completion, fast overnight delivery and easy broken device return. Setup of new device was simple with just switching out the old SIM card. Notifications throughout the process are very helpful as well.

First time I had to do a claim on a phone. Very quick & easy to do. Older phone, but got a replacement in 2 days. Only cost me $9 deductible. Store tried to get me to upgrade but I figured that going in. Thanks for the easy transaction!

Everything on time and great service! I know if I have any problem with my device you will be here to support and that is awesome.??? I hope I don't have to need your service again but if I do I know that you are here.

Very happy! Everything went very smoothly. Replacement phone arrived with no delays! Customer Service was great to work with, they helped me with the setup process. Would definitely encourage everyone to sign up for Asurion when purchasing a device. Thank you!

Fast and easy! Thanks so much! Would highly recommend to everyone I know. Appreciate how smoothly this was handled and the communication along the process. Hope I don't need to use again but not worried at all if we have another warranty issue.

Asurion was very responsive when I notified my phone was stolen. They sent me a new phone within 2 days so I did not have to pay to buy a new phone from the store. It's good to have your phone insured with Asurion in case something bad happens.

After losing a phone in a lake while on a fishing tournament you made everything a lot smoother. Being without a phone for a few days was hard, but knowing I didn't have to purchase a new phone was great!

Very efficient process - received my new phone the next day and instructions to set it up! The instructions were very easy to follow! They also provided an 800 if you had problems. My replacement phone was brand new and the same kind as the one I had - it was even an upgrade to Rose Gold! I am very happy with the insurance and will keep this new phone insured!!

All done quickly and well. Phone arrived on time. New phone was an update of the previous device. Phone data was easily transferred to the new device. Came with a new sim card because the old phone card did not fit.

Have had to use your services numerous times and have been very satisfied each time. The process is easy to do and the personnel have been extremely helpful and knowledgeable. My grandson is six years old and has dropped and shattered the screen on his iPad three times and each time you replaced it with no hassles.

I filed my claim and receive my new phone on the very next day. It was easy to file a claim on your website. I was dreading filing a claim, but you guys made it fast and easy. I would strongly recommend this company.

Set it up and delivery was great. Made certain that the claims were legit. May have frustrated me for a minute, but these days it is better to be safe than sorry. It was really great for my protection as well. Everything went well with set up. Received confirmation of my devices returned, and that is the complete peace of mind.

Your website is difficult to navigate. Your automated AI has a hard time understanding English and just hangs up on you, then your guy said next day delivery and it I received my new phone three days later. ASURION you need to clean up your programs.

Great job, just like every other time I have had to replace my devices.. Thank you for fast personal service and speedy deliveries. Very easy to navigate the site to get the replacement and offer upgrades if Available on your account.

Broken screen non usable. Couldn’t see the screen to turn Find my Phone off. Had to contact Apple to get that completed. Also had borrowed a phone to use while we were waiting to get this resolved and it did showed up as the phone on my plan instead of the phone we were needing replaced.

Your lady on the phone was very professional and took care of me very quickly. We appreciate that and our business time is money. I spoke with her. I'm 4:30 in the afternoon. She said wonder 2 days and they had met form by noon the next day. Thank you for your service.

Everything went through Excellent. Thanks I've returned my old device to USPS yesterday. Please send me a email once you received my old j7. I thank you again for your patience. Yes I will recommend your service to my family and friends.

The last two ladies that helped me with my claim were amazing. Everyone else not so much! Before I talk to them I was extremely upset with the service, Sorry I didn't write their names down, or the last two ladies who helped me, they are what makes your business a success!

Great service and great job, Got my new phone within 48 hours, and I love my new phone. I like the fact that my phone came with or gentle protective screen. And I like how smooth the phone is, good job guys, keep it up.

It was difficult getting to speak with a person at Asurion. I had difficulty with sending in information due to Asurion program not working properly. Finally a sweet lady got on the phone and stayed there going back and forth with me and a representative till we completed everything.

I received my phone very quickly and tech support helped me set it up very quickly... I’m a satisfied customer!!! The phone looks very nice... It was gold instead of the original white... I like the phone!! I am very satisfied!!

The wait for my phone wasn’t that long. I got my phone the next morning it’s almost! I’ll never change companies beside that the service gets everywhere and the customer service is awesome. I convinced my family to switch to AT&T and they love it with no regrets!

Phone was not making or receiving calls. It took a couple of hours but they got me up and running! Great job! I’ll keep on sticking with AT&T knowing the service is always worth it! No need to look any further for great cell coverage!

It was my son's phone that was replaced-he said the process was convenient, quick and easy. The replacement phone arrived in one day with easy to follow instructions and all the needed supplies to return the old phone.

It was a speedy delivery, even to Hawaii! The instructions to set up the device were clear and easy to follow. This was my first time having to replace a device and I appreciate the smooth flow of the experience.

Great turnaround, had it the next day. Never had to use insurance in many years of cell phones, but then again that was before kids had them. Great service, no issues at all, very easy to file a claim online.

I would highly recommend this service. My experience was great and they replaced my damaged phone in just a couple of days. Much easier than going to the Apple Store and the cost was very reasonable. I will definitely use them again if needed.

I buy insurance and never put in claims. My phone became a problem. And I didn't want to spend 750.00 for a new phone. So tried to put in a claim. I did it online. Answered a few questions. My claim was accepted. My phone was being replaced. And I paid a 75.00 deductible. I did this at night and the next day when I came home from work my new phone was waiting for me. This transaction was so smooth and trouble free. I highly recommend Asurion.

My order was processed on the second day and they had us confirm all information to ensure the phone was coming to the right address. I received it 2 days later. Service was great and the product arrived in time.

My son shattered his screen on his iPad. Asurion was quick to help and even quicker to get me the replacement device??? I was very happy with the service I got and the quality of service that I received.

Yes I recommend AT&T. I have had service for over 20 years with minimum to no problems. I am a retiree who know the goal of the company is to make all processes seamless. This is what I love, I am satisfied.

Was very Easy to submit claim, prompt delivery of new phone. Thanks!! I’ll continue to use Asurion. As always make it easy and very helpful service people. Great digital experience and no need to wait on phone forever for a live service agent which is amazing in this world where wait time later have been so long. Thanks so much!

I contacted Asurion for the replacement for a lost phone, the agent did an awesome job. She was congenial, focused, professional and made the process pain free. The phone arrived the next day and the issue has been resolved. Asurion dud a great job!!!

My claim was handled efficiently and I was very pleased. I would definitely recommend this service and I was so happy I had. The tech who helped set up the new phone was very patient and I even got a follow-up call to make sure all was well.

We received the phone quickly and it was a great product. Thank you. I was very surprised how easy it was to deal with the insurance claim and how quickly the phone arrived I am a single dad and it's very important for me to be able to reach my child.

Once my device was approved to be replaced everything went seamlessly. The issue I had with the process was getting the review done promptly. I called in and made the claim on a Wednesday June 17. Within an hour of making the claim I submitted my verification and documents. I received an email saying they had been received and was told within 24 hours the review would be completed. I let 24 hours pass. Nothing and at the 36 hour mark I called in to ask about the status of my claim. This is on Friday June 19.

Great experience, delivery of new item was fast and timely. Replacement device given so I didn’t have to wait and be without a phone. I would recommend to a friend. Updates given on the progress of the order placed and step by step of the delivery up until it arrived at my door.

Although, I’m still having reception issues with my new phone. My experience with Asurion was good. I’m not sure what I need to do at this point to get good reception in my home. I never had this issue before.

Phone ship the day I file my claim. Excellent customer service and quick claim processed. I would have be lost without this add up to my service. I would definitely recommend to everyone. I added to every phone on my plan.

With my first contact with Asurion. I was given the runaround and told that I Couldn’t get my cracked screen fixed. First it was blamed on the technician. Then I was told they didn’t make the screen (BS) then I was given more lines from Asurion. I was furious. The lady was actually rude. I’m sure the conversation is recorded somewhere. I was told I was going to have to pay $250 for a replacement phone and FOR A CRACKED SCREEN. So I waited 6 months with my broken phone and called back. I somehow had a technician with the screen at my house in a matter of hours???? He proceeded to butcher my phone to where the screen would come on but all function was lost???? So at no charge I was sent a brand new phone airmailed the next day.

Customer service was excellent and promptly handled the situation. They were friendly and polite. They also made sure we understood each other as we went through the process of the claim. I was surprised as the express shipment of my device as well.

My company is sending me overseas to work for 6 weeks and the only connection I have in a foreign place with other coworkers is my phone and of course right before my trip my original phone starts acting up. Asurion replaces it within 3 days and the replacement phone works just how it’s suppose to and I also got a charger and charging cable.