Asurion Reviews

Very helpful! I was on vacation last week when my phone arrived so tomorrow I am going to the ATT store for them to help me transfer information because I'm not very "techie". At that time I will send back my damaged phone. Thanks for all your help!

After 45 minutes on the phone with Asurion, getting hung up on, getting calls and texts about paying for a new phone from scammers, I finally went to the AT&T store and the rep there helped me log in and get my new phone for a $200 deductible. After that getting the phone was fast and smooth.

Excellent and speedy service. I am very satisfied with working with Asurion. I’m glad I decided to protect mine and my family’s devices through this insurance. I definitely will continue to keep them on my bill in case of any other accidents.

My phone was stolen from someone I knew. He took it. Broke it and returned it to me. I was so upset. I did nothing to this person to have my phone completely destroyed. Thanks to Asurion, and the fact that I pay for insurance I was not worried about a phone replacement. My cost was $250 for my deductible. My phone arrived within 3 days and sent the broken one back. Thank you asurion and AT&T for having my back. I hope I don't have to do another claim. But right now I am grateful.

Once I got to Asurion I was help but things didn't go smooth as they said and it took one too many calls but was completed. And I got the phone fast after the back and forth. Help us consumers make the process smoother when you have been paying monthly for insurance. Say you don't see it and the automate screening don't let you pass that part.

Dropped my phone, got quotes of $140 to $200 to replace glass. Went to Verizon to see if I was eligible for a new phone, was told no, however you have insurance. Call this number and pay a $30 deductible and they should cover it. Call, deductible was only $9, and 2 days later, had a new phone. I'm a happy camper!

Excellent service, I got my replacement on the mail quicker than expected!!! I used the same shipping box with the return label and tape and then ship back the damaged item. Keep up the great work and stay safe in this difficult times!

All went very well, person I spoke with very helpful. There were no more phones like mine. The Lady was able to upgrade to a higher memory phone with out additional cost. Phone Arrived on time with perfect instructions. I did call technical help and they were very helpful. It was my bad I forgot to put my trip into the phone. Great Service.

I was so impressed with how quickly we received our phone. This was the easiest process I have ever done with my phone. Great communications too! I always knew where I was at in the process. Transferring the phone contacts, etc easy also. Thank you!

Asurion was very efficient and effective with quickly sending me a new device. The directions were very clear and easy to follow. It was easy to send the old device to Asurion. I appreciate Asurion's help and would recommend them to everyone!

You were timely and responsive despite Covid 19. Your support team answered my questions an got me results. I’m grateful to have Asurion as my carrier. Your Customer service staff were friendly, honest an on point. My anxiety about another phone was alleviated after hearing from your staff.

Asurion customer service was great. They handled my claim expeditiously. Had a bit of trouble setting up the new phone. Tried the online help but after 10 minutes of waiting for a response to my query I gave up and went to the AT&T store for assistance.

Response to my claim was quick and ProTech staff were patiently helpful in transferring service to my replacement phone. Reminder texts on how to return the damaged phone postage paid was convenient and appreciated as a customer. Thank you for your service and support.

The website was great. It walked me through Everything that I had to do with getting a replacement phone. And my replacement phone was here to me within a day or so, it was easy to transfer my information over from the old phone to the new phone.

Response and shipment was fast which was nice, the device was shipped with an outdated charging block and an iPhone cable... For an android... the device itself has its quirks but is usable. Overall experience was okay. Chargers are easy to come by.

Everything went as planned. I received new device and it’s working perfectly fine. I missed the appointment drop off and had to go to Fedex and pick it up directly. It was a fast and easy process and I was able to transfer info easily.

Very quick with their decision on my replacement, paid my deductible, phone was promptly delivered. Sent my phone back in the prepaid envelope and the process was complete. Thank you Asurion for the quick and painless process, I will continue to use your services in the future.

I called to get a replacement phone. The person I talked with was very nice and professional. Everything went smoothly through the whole process. My phone arrived in 2 days and they walked me through the transfer process via chat. Great job!

Love the phone. It works good. No problems. I had no problem getting it replaced. The app was better than a person on the other end. I was happy with my order. Thanks for being there when I needed you most. Thank you again.

Replacement phone was received swiftly with easy to follow return instructions. I recommend adding instructions/information when phone is dead/unable to turn on to delete personal information. What happens when personal information can not be deleted? Water Damage does not always allow for the phone to turn on.

Arrived in a timely manner. Very easy to order and replaced without question. We got what we ordered and activation was quick and easy. Would recommend using this service. Thank you for your good customer service.

I was well please with the accuracy and time that it took for me to get my phone. I love my carrier AT&T because they make sure I stay up with them what’s going on with my phone. Also when they ship you a product this company AT&T always let me know when I will be receiving my product. Nice customer service experience and always thank me me for being a at&t customer and they always ask me is there anything else they can help me with.

Wasn’t expecting deposit or copay. We cleared that us with persons who sold us phone. But that was cheaper than an upgrade it new phone. We had trouble getting SIM card in or remembering we had to put it in.

They were very nice. I had difficult with my phone (my problem was with my tablet) and we got cut off several times before we were finished. They didn't mind and were still so nice about it. After we finished the paperwork, it was very soon that they replaced my tablet. No problems at all.

The process was easy and fast. I am so glad I had insurance only paid a deductible. Normally phone will cost hundreds of dollars. With smart switch it was easy to transfer all of the data. Opened phone from the top and switch sim card, very easy.

I would recommend calling Instead of trying to do It online. Had issues with defaulted information not being correct and no way to fix it. When I called for help it was much easier. Got our Replacement Phone in no time! Easy to setup. Very happy with the service. The person I talked with was very helpful and friendly.

Fast and outstanding service. Always customer oriented. Real easy to complete the transaction, online or contacting customer service. Fast delivery of replacement device and easy instructions to return the bad one. I will always recommend Asurion to anyone for their excellent service.

Courtesy and prompt in his resolution. Left my phone number for a call back and it was within the time frame which was stated. I was surprised of the call back time and it was even a little shorter than expected. Hopefully I get my refund as soon as possible.

My claim for a bad charging port was handled quickly and professionally. I had a replacement phone by 3 PM the next day. The rep was understanding and clearly provided me with all my options including which replacement devices were available.

The underwriter did her due diligence by checking and rereading previous notes left by the Customer Service and found the mistake that the lost tablet was approved to be issued but somehow someone who was responsible denied the claim and sloppily sent me a denial, verifying the the date it was lost and the date it was reported lost.

Yes I would this service to a friend because my experience with AT&T has been great. They give quality & fast service & my son replacement phone came within 24 hours and tech support was very helpful setting up his new phone.

Very quick and easy resolution, I received my phone within 2 days which was awesome! Filed claim online and very easily, great follow up as well. I am very happy that I decided to pay the extra cost for the insurance. Great peace of mind.

Customer service was excellent. Answered all questions honestly. Had to call back after work and Asurion agent had all my information ready. Phone arrived a couple days later than expected due to Covid delays. Delay in receiving phone was not Asurion's fault. Phone arrived and was easy to set up.

Gladys was an amazing and patient worker. Great experience. She really helped get things set up for the activation of the replacement phone. Very kind and knowledgeable. Took her time when there was some confusion on my end. Very satisfied.

The service was fast and easy! I had my replacement phone in no time! The replacement was a refurbished phone but you'd never know it by looking at it, nor was the quality of the phone overall. I will for sure keep up this plan for all of my phone needs!

Customer service was very well done. I was not pounded with unnecessary comments. Thank you for a job well done. It was a good experience, there are sometimes you can really be disappointed by the help you can receive, for this I say thank you.

The process to get our phone replaced was easy and the replacement phone came the next day. Much easier than I expected it to be. I would recommend getting insurance on any phone that can be covered by Asurion. The process was easy to follow and hassle-free.

My phone was destroyed and in only 1 day Asurion sent me a new Note 9! Works great! The set up and transfer were very easy and the return of my old phone was carefree. The new phone came with all of the wires and plugs I needed to transfer my data, so everything went smooth.

It was good. I had to apply about 3 times. The phone was used once after I reported it lost. I understood that. But we finally got it straightened out and I got my grandson's phone and he is happy. Thank you so much, Asurion. You are great.

Phone was stolen, replacement I had 4 days later. Not exact color I would choose but I have a phone. Lost a lot of information on previous phone, thought apps would move over from backup. Thank you very much, greatly appreciated!!

Technician was on time and worked quickly to identify the problem and provide the replacement option on my daughter's iPhone. The 1st replacement phone came the next day, however, it was defective, so a replacement to the replacement was ordered and was delivered the next business day. The 2nd replacement work perfectly. Thank you!

Asurion was very prompt in taking care of my broken device. The form to fill out was easy and it walked me through everything I had to do to get my new device quickly. It was extremely easy to send my old device back in the postage paid envelope. All I had to do was put it in the envelope and put it in the mail. But need to fill out any forms or paperwork.

My device was not working as should have. I called my carrier to see what my options were. They reminded me that I did have coverage for my cellular plan. Asurion was quick to resolve claim. They kept me informed every step of the way.

The return insurance process on my telephone was smooth and easy. I appreciate the efficiency of the insurance program specialists. The replacement phone arrived when I was told that it would arrive and the return transaction was easy. I look forward to continuing the plan in the future.

I went to the ATT store with a blank screen on my iPhone XS. They looked at my phone, got Asurion on their phone and filed the claim. My new iPhone arrived the next day FedEx, took minutes to get set up and back running. Thanks for a simple, effective solution!

The employees of Asurion were very polite and helpful, my son has dropped his phone twice within a short period of time but but the customer care employees were very friendly and took care of my problem quickly. Thank you.

They worked hard to get me what I needed. The first replacement did not fit my square stand. After several phone calls they found an iPad that was the right size even though it had a lot more memory than the one being replaced.

I pay for monthly insurance. I broke my iPhone X. I called AT&T and they directed me to your website. It was a simple online process and I received my new phone within days. The return of my old phone was also an easy process.

I was given Asurion as the insurance services for my carrier ATT&T when I purchased my IPHONE XR. I lost/stolen reported my phone when I could not find it after a trip to Orlando. Asurion gave me a replacement which cost me about $170. Later the next year I actually found my phone in my travel bag. It was perfect timing as my replacement phone was no longer working. I called Asurion and my carrier to advise I found my phone and would like to use it. I was told not a problem by all parties.

The insurance part is amazing. I’ve been paying to protect my phone for years and have never used it. Also I’ve been doubting paying for it. But right when I needed it it was there. So I guess that’s why you keep paying for it. You just never know what’s going to happen in the game of LIFE!!

I lost my phone on a Saturday and filed a claim with Asurion immediately. It was extremely easy to file a claim. Asurion provides super fast delivery of my replacement iPhone XS Max. I received it Monday morning at 9:00 am. Thank you for the fast service.

Very punctual in resolving my issue. Rep was very helpful and courteous. Please accept this as my review of the service proved. The replacement phone came in two days. All items necessary to return the damaged phone were included. Thank you.

The process in which I had to go through was very time consuming and frustrating. I had to wait on getting information from my carrier after validating my account numerous times. Then, I had to go through the same process with this company after being forwarded to you by my carrier.

The agent that assisted me was very knowledgeable and patient. He listened to me not telling me what to do before I expressed my concerns. He very helpful with my issues and did not rush or make me anxious as I fumbled trying to insert the sims card. Very nice man.

The representative who helped me was so patient and made my experience so nice. He made sure that he tried every possibility to get me the help I needed to get my broken phone replaced. You need more like him!

Replacement arrived within 2 days. It’s actually an upgrade from my previous iPad. Thank you so much. The return packaging was easy. I just need to drop it off. The replacement iPad Pro was in perfect condition. I was able to do the entire transaction over the internet which is a definite plus.

A Samsung, AT&T and a previous Asurion CSR gave up on me. Thank goodness I called back to Asurion and got Lynae on the phone. She was finally able to get my new phone activate. She is awesome! It is people like her that keeps people like me talking about your company in a positive manner!

Arrived on time. Just like new. I wouldn’t have done it any other way. The phone came with a wall charger, SIM card and a white iPhone XR 10 just as I had before. What a great deal. I so happy I pay for insurance. Thanks Asurion.

The representatives at my local store were very helpful in assisting me to get my replacement phone. My replacement phone was delivered in a reasonable amount of time. I am not the most tech savvy person, but was able to set up the new phone without too much trouble. Thank you.

My daughter’s phone quit responding to touch. We called Asurion on a Monday and they replaced phone the same day. Very happy. Had to pay $200 for replacement but that’s better than paying 1K. We are very happy with our experience with Asurion.

Representative I spoke was courteous, polite, answered all my questions and knowledgeable concerning my claim. She did an excellent job and, in my opinion, is a great asset to Asurion. Based on this phone call, I would readily recommend Asurion to a friend.

My phone came in a good time and had everything I needed. It was perfect. Now I have a new phone without any damage to it and I’m going to keep it that way. So I hope I won’t have to do another claim.

Representative was polite. Stayed with me even though I wasn't real efficient with apps. Representative made sure we had everything done to my satisfaction. Representative helped me change sims card to the right one and made sure internet and phone was working before we were finished.

The Asurion customer service Representative was very professional and understanding. I can't remember her name at this moment, But she was very pleasant and professional. And the delivery time of the replacement was quick. Thank you for your cooperation and service.

My phone stopped working so I submitted a claim. The claim was easy to make and understand. The new phone came very quickly and I was able to return the old phone easily. I'm very happy with the new phone I received.

After getting a new watch ordered from an AT&T Corporate store, the first lady on the phone I spoke with was very helpful and informed me that this insurance was available and covered my previous watch. When I was in the store I asked the salesperson if there was any coverage on the watch before I purchased the new one and he informed me, “No there isn’t because your watch is already paid off.” This was frustrating to find out later that I didn’t have to buy a new watch and could have made a claim. The people with Asurion have been very helpful through the process of getting a second new watch even though I don’t have a need for it.

My experience requesting my replacement was quick and easy. The first time was a little difficulty with my delivery but, the representative handled the situation from Asurion quick and easy for me. The new delivery followed through successfully and quick.

First time using device insurance. Replacement arrived in 24 hours. Clear, accurate instructions on activation of replacement device and return of the defective device. Follow up email when returned device was received. Could not have gone any smoother. Perfect experience through the entire process.

They were very helpful. It is a tough time when a phone is broken, we all have become so dependent on them. Glad that it can be replaced so quickly. Only thing is the replacement cost when I pay a on my monthly bill.

I purchased a warranty in good faith. My TV broke during a pandemic with my small children being quarantined. Over 2 MONTHS!!! Dealing with them. Still nothing but promises and them telling me a check's in the mail. I have proof they do not honor their word or warranty. It is clear their business model is to frustrate the consumer until they give up and go away. Complete trash!

Great job. Great service. Went over everything. Made it very easy. Would tell family and friends to add this on their bill because it would be worth it in the long run. Continue to give great customer service. Cynthia **. Thank you.

I was surprised at how fast my new tablet arrived. I was under the impression that I was to send back the tablet then I was to receive another one. I am very happy that I am with Asurion. I will insure all my new products that carry Asurion.

It's a great service that was really helpful on getting all of my wife's information and pictures moved to her new phone. Also I was made aware that Asurion can help with computer problems so the added cost for the insurance is well worth it!

I had what I thought was a small issue with my phone. I somehow broke my camera lens. I called to see about getting it fixed & instead, my phone was replaced. I was surprised to find out my phone had to be replaced instead of fixed. Thank you for acting so quickly.

Had a great experience as I called in a claim on my phone in the late evening at about 10 pm and by 1:00 pm the next afternoon my replacement phone was delivered to my place of business! So I only had that evening and the next morning without the use of my cell phone. Thank You for the Great Service!

Made a claim for our daughter’s broken phone at 5 pm on a Friday and had the new phone before lunch on Saturday. Couldn’t have asked for better service. Phone worked great and was easy to setup. We love being insured by Asurion!

My son lost his phone in the woods. I filed a claim online and I had a new phone the next day!!! He only had his iPhone 11 for six months. Of course there's a $200.00 deductible but it's better than $800.00 for a new iPhone 11. Very satisfied customer.

My husband works in the field, and broke his phone at work. Thankfully, we had purchased the Asurion coverage for it. We submitted the forms online and within 2 days, the new phone had arrived; setup was a breeze and he was back in business. We sent the damaged phone back as requested, and received notification as soon as it was received by the company. I cannot recommend this company enough for their Excellent and expedited service.

Asurion makes filing a claim easy and painless. Good thing too, because we tend to be hard on phones! I've filed 4 claims in the past 15 months, with 2 of those claims being on the same phone #. Asurion understands that businesses cannot be without their cell phones for long - claims are reviewed and processed quickly, and phones are overnighted. Asurion is well worth the money, if you are hard on phones!

Dropped it in the pool on Friday and had a new phone Saturday.. I was shocked. Didn't know I had this coverage. Not something I want to do again. Everything was listed for my help. Would recommend it to anyone with a phone. Thank you.

My new phone arrived the next day and was in perfect condition. I was able to get my new phone set up without assistance. The declining deductible was also very helpful. I’m very pleased with my experience.

I really appreciate to Asurion team. In past time they help me a lot with best, quick, next day service on lost and broken device. The customer service is fantastic. Very polite and helpful on every issues. Thanks very much Asurion team.

I'm not a technology geek, but I can follow instructions. My old phone broke, access to screen impossible and would not shut off. I had to take to a store for help as I couldn't make calls only receive on old phone... please consider providing detailed instructions for these types of problems in switching and starting up new phone to ensure not losing contacts and pictures.

Only one small disappointment, there was a little chip on the screen in the bottom left-hand corner. Not bad enough to return. Thank you for asking. I ordered a military grade jacket for the iPad so it should not be cracking ever again. It’s a little heavy, but I just prop it up with a pillow.

Very good customer service. Easy to work with, representative was knowledgeable and very caring. I was very upset having damaged my phone but the representative was understanding, walking me through the steps I would need to do to have my phone replaced. I would highly recommend Asurion services to others.

I have had two devices replaced now and the cost is very affordable. Easy to process claim in a matter of minutes. Very quick delivery received it next day. Easy to send device back with clear instructions and plenty of time to return it.

They are super easy to work with. Can do it from a phone. I got my phone in a day. Only thing is when the screen is white you can see a few colored lines in the screen. Other than that phone works like new and is better than a broken screen for sure.

Great. Replacement. Customer service helped me transfer info. Great. Sent new phone quickly. I sent in the old phone. Shipped back old phone. New one works. Peel off the clear protective sheet on the surface screen of the phone you receive. Then you can hear the caller.

The service was beyond horrible. They shipped the phone and when I found the old phone they refused to turn it back on while I returned the new phone. When I returned the replacement phone they still charged me the $200 deductible. When I then bought a brand new phone from the retention department they blacklisted my new purchased phone all because the pineybose slow carrier took forever to return the insurance replacement phone. The service sucks.

I am very happy with the ease of replacing my cell phone. I've carried this insurance for years and had never had a reason to use it. The only downside for me was my model was no longer available and I had to upgrade. I'm over 60 and get less tech savvy by the year. It would have been much easier for me to use the old model. All that said, I'm learning the new phone and love that it recharges quickly. And, I'm grateful for the insurance.

Overall I'm pretty happy with Asurion, the only time I have a problem is if I get someone that I have a hard time understanding because their English is not very good, but I am very happy with the service of Asurion, it's fast and easy to connect the phone they send to me.

My husbands phone stopped holding a charge and his device was replaced. Quick and efficient and the agent that helped us was professional and knowledgeable. Received the new device in 2 days. Instructions enabled my husband to activate his new phone and erase info off of his old phone quickly.

Customer service was really helpful and replacement phone arrived very quickly. Overall, I was very satisfied and would highly recommend your services in the future to my family and friends. The only downside, I apparently have been dropped because my son had too many claims.

Great services, it took less than 24 hrs to get my phone replaced without hassles!. I have used their services a few times over the years and I never had any problems. Everything was done online easily!. Thanks a lot!

It was so quick and very convenient. I have been a skeptic about insurance coverage but this held true to problem resolved so timely. I would recommend this type of coverage to my fellow co workers and friends. Especially anyone who needs their system for their jobs.

From the very beginning, filing this claim was fast and easy. New phone came the next day as promised. I lost the return envelope and even was able to get a replacement easily and fast. Website transactions are very simple and clear. Excellent customer service. Well worth the money (based on how hard I am on phones).

It was easy to submit an online claim. Claim was approved within 1 hour of submission. The Replacement phone was delivered within 24 hrs of claim approval. Replacement phone came with do it yourself activation instructions. Excellent service. Would recommend.

They were very quick in responding and sending me a new phone. The phone I replaced was a phone that I got from them that I paid $100 for, was guaranteed for one year. Because the screen was cracked, I was forced to pay another hundred dollars for the new phone! When I had tried to fix the cracked screen, which was a benefit of the insurance (I was told unlimited screen replacement for $30 apiece) I was told they don't work on this particular phone, so if I wanted it fixed, I would have to pay again, $100. I don't think that was fair! I used the phone that worked perfectly good for only 2 months before it went completely blank for no apparent reason. It appeared to be a refurbished phone, and the one year warranty was not honored. For that reason I was not completely satisfied!

I had some trouble getting everything approved I spent way too much time on the phone. But I did receive it the next day! But now I'm having trouble transferring my stored information to the new phone. So it may be longer than five days before I can send back the old one! Please note this on my account.

All went well!!! Very satisfied!!! I received my in a timely manner, and my new device was very easy to set. Though Asurion sent me a set up link, I was able to it on my own. I will definitely recommend Asurion for anyone that needs insurance for their device!!!

Quick easy turnaround on my replacement device, didn’t get stuck paying full price for a new iPad. Online process is easy no hassle just made sure to take care of me. Highly recommended. Don’t get stuck paying for a new device full price.

Simple process, people I spoke with were helpful, courteous, and professional. I Googled how to remove the battery before sending the old cell phone back. I found the tools I need at Orbay Electronics to remove the battery. It was a process that I succeeded with in spite of a few blips.

There was a little confusion about if I could pick the phone up at Verizon. The website implied that I could. I had to call a rep and she overnighted a phone. Not perfect but pretty good. I would have preferred the website accurate.

I called in and explained what had happened to my daughter's phone, and the issue was resolved within 15 minutes. Within 2 days we had a new phone. The service was great. The individual that I talked to was professional, informed, and helped me with my problem.

Very great job by all involved. Thank you so much. I had no issues whatsoever others than my phone would not shut down. Your company took care of everything and sent me a confirmation email stating you had received my phone. Great service.

Product was delivered on time in the manner listed. Employees at Verizon were helpful. My investment in insurance on my phone paid off for me. I got a replacement phone for a fraction of a new phone. The new phone is working great. I will definitely be continuing to use this service.

My phone came the next day! I’m very happy it came that fast so that I didn’t have to be without a phone for very long. Filing my claim was very easy to do and easy to figure out. Reconnecting my phone myself was also easy to do.

My 8 year old son broke his iPad and was so upset I took the device to Verizon and they helped me to file the information by the next afternoon my son had his iPad replaced! It was wonderful. Thank you all for being so quick about this!

Filling a claim was very easy and fast. There is a big improvement compared to the very first time I had to file a claim which was a very lengthy and very frustrating process. I received my replacement phone the very next day after filing my claim. That said, I only was without a phone for like 24 hours. This made my experience not too traumatizing and not much of a hassle.

I was nervous about turning in a damaged tablet since we just lost one a few weeks prior. I appreciate the fact that you were incredibly prompt and easy to deal with. Also, your understanding that sometimes life happens. Thank you for helping us in our time of need.

So I bought the premium AT&T extended repair service that was offered through Asurion. I had a few minor cracks on my Galaxy Note 10+ and scheduled an appointment for as early as possible during the daytime. The tech first called and said he would be a few hours late due to other customers being further away. I then received a second call from the tech stating he would be not able to make it due to the company's gas card provided to him had ran out of funds and I would have to call the company to reschedule.

Phone did not turn on. I received my phone within 24 hrs after my claim. It was easy and no hassle. I recommend my friend and family to buy insurance as it worth it for me. Asurion was very helpful and was easy to submit the claim.

We received very quick and friendly service. The customer service agent made the process smooth and simple. The product replacement was delivered on time and it was easy to ship back the damaged device especially since the return carrier was the postal service!

You guys was great however ATT has the worst customer service ever when it comes to calling. The wait is longer. The auto voice is rude and when it tells you to enter the number you need hell it doesn't recognize your prompt. Too damn long to get to what you need.

The process was easy and I received the replacement phone in the time I was told by the agent. I only had to call one time and everything was taken care of. The cost was clearly stated by the agent to me.

The service was remarkably efficient and it was a very easy transaction. The phone was replaced VERY quickly. I was really amazed how well the service worked on our behalf. I'm very glad I chose the coverage and now have all the phones on my plan using this coverage.

The turnaround was awesome. I received the replacement next day and that is amazing seeing that we live 2 hours away from the nearest town. Quick and easy setup. Thanks Asurion for helping me get back up and running quick.

Asurion worked immediately and I had no time wasted. I had the new phone overnight and was able to take care of the problem immediately. I would ask all my friends to get Asurion. Thank you! My broken phone was like new again and the one I received was so beautiful with no scars. Beautiful job!

Very rarely have I ever had to use mobile insurance for myself. Usually it is for others on my plan. But I had to use it this time for me and I was very pleasantly surprised and happy with the professionalism shown on my claim. Everything went perfect! Thank You!!

Person I spoke to was very helpful. She got everything handled in little time as I explained to her I did not have the time or patience to go online. If only At&t were that helpful. Not so pleased with them. Thank you.

I am very satisfied with the service and the speed of delivery of my wife replacement cell phone. It was really easy to file online. My wife was amazed when she came home from work and I told her that her replacement phone was on its way.

Easy to process claim, simple instructions on the entire process. Even when speaking to an agent it was easy to resolve my issues. Would definitely recommend using this on any mobile device. Received excellent quality replacements. I have this for coverage on all of my devices.

Everything went well till they told me my replacement cost was $200. They listed my last claim under the number ending in ** (cracked screen) when I actually reported it under the number ending in **. I specifically told them it was the ** number. If these calls are recorded then they should check it out and reduce the $200 replacement cost.

Very quick and Professional Service. Got my product out in a very timely manner. Also the person I spoke with was very friendly. I would highly recommend this service to anybody. Well worth the extra money to have this service.

iPhone replacement quick, sent in 2 days, however several people are having trouble hearing me, seems new phone is going in and out. Hopefully they will help me. I called once to Apple and they said it probably busy wifi.

Received phone timely and claim was processed within 1 business day. Great customer service and friendly service. Convenient return packaging included and sufficient time to return damaged phone if you have a busy schedule. First time using Asurion and very happy with the the service.

Very good service, they responded very quickly and my device was delivered to my front door, they helped me connect it and verify that everything was working well. I think it is an excellent service from the company. Thanks.

Asurion’s Technician are very professional, they arrived on time, they explain to Me what was wrong with my iPhone, I would never take another device anyplace else, the staff are the greatest, and 100% reliable, I love their services, you can’t go wrong with them.

Filing a claim was very simple with great service.. Filed my claim on a Saturday morning. Had my new phone on Monday afternoon. Shipping was fast. Especially for being a weekend... They also gave me a great price. I’ve never had any trouble filing a claim.

Fast and efficient service when needed. The first representative was courteous and really helpful. The time involved from when we called to ask for help up to the time we received the new phone was fantastic. Upon receipt of the replacement phone, the person who helped my daughter to activate it and put it on use was so helpful too. Keep up the good work and service.

Accurate, friendly, and professional. I had a replacement phone back up and running with minimal issues. When I did have a problem the agent was able to rectify it quickly. The online step by step tutorial was easy to follow and accurate.

My Google Pixel phone just died. No warning. Verizon and Asurion were ready to help. I was very pleased with the associate at Asurion. He was extremely helpful and encouraging. It was supposed to be delivered on Saturday afternoon but I didn't receive it til Monday. Everything still worked out fine. Thank you for your service.

Quick delivery of the replacement device but difficulty encountered during activation. Had to reset network. Wasn’t told to do so on the instructions. I had to request assistance from AT&T technical support. They were not able to assist. I had to contact Asurion technical support in order to complete setup.

Excellent the fast that I did have my phone. Excellent customer service of course that I recommend you to my family and friends. To me AT&T is the best. Thank you so much. Every time that a different company ask me if I consider to change phone companies my answers always is no because I like AT&T and I have first hand experiences with other companies that they are not reliable like AT&T.

I had a cracked screen so I needed a new phone. I Had problems with my first phone I received. Called in to get a replacement and the lady that helped me was so kind and helpful. Received it the next day and worked amazing. Thank you.

Received my phone fast - great instructions - happy to do business with. It was a great deal - the instruction where very helpful - would tell my friend about my experience. They made the whole experience - very painless.

Asurion made the claim process painless. I filed the claim on a Saturday night and I had the phone replacement by Monday evening. I have carried the Asurion insurance for many years and filed many claims. I have never regretted the purchase. It gives me peace of mind that knowing no matter what I do to the phone it's covered. It's worth the cost.

We received my grandson’s new phone with a couple of days, of contacting Asurion. The Customer Service Rep was very helpful, and nice. His Mom did take him to a Verizon store for set, and everything turned out perfectly. Thank you!

Deanette ** **. Model,- SM-G930V SN. **. IMEI-**. My phone breaking up, when talking it goes in and out when talking. In like new mark on the phone I film ins. on the phone. End of June. My daughter said it was breaking when I got it. I thought it was. We live next door to her. But it not.

Very quick delivery. 5 stars! Thank you for your swift turnaround, it made making my insurance claim very quick and easy and not too expensive to be able to afford. I especially like that I can do it all online.

The replacement for the phone was easily done and thanks to the young man at Verizon who gave me all the info needed to contact Asurion to help us. The phone arrived quickly and my husband was able to get it up and running without too much trouble.

Asurion replaced phone in a timely manner. Filling out the paperwork was easy. Cost to replace phone is high. Make sure you follow direction closely when setting up new phone. It took me longer than I expected to get new phone working.

We went to AT&T for help. They told us what to do. We followed the instructions to file a claim with Asurion and got the replacement phone in less than a week after it broke. We were very happy to have such fast service.

Pretty easy and quick. I wish they'd do something different with having validate your claim, after you've just put the exact same information online. It makes it quite redundant. Other than that, works just fine. Yep, pretty easy.

It’s was my first time making a claim and it was quick and easy. The representative I spoke to help me resolve my issue. My son phone arrived in a few days. I called the number to set it up. The representative was really helpful.

I struggled a little bit trying to reach customer support by phone for an issue I had while putting the phone back in service when I received it. But generating the claim and the shipping process for the phone worked very good.

I chose a different location than normal because of ill customer service! I was so pleasantly thankful to the staff that I, will share that that choice has helped my decision to remain an AT&T customer. The staff at the Lindbergh location were professional, knowledgeable, courteous and supportive! Thank you!

The first agent was helpful in diagnosing my phone problems and quickly directed me to the dept that could help me apply for a replacement. The next agent was also very pleasant and helpful. Helped make my application for a new phone to replace my malfunctioning one stress-free. Couldn’t believe how quickly the new phone arrived. Thank you for the great service.

Great service, friendly staff, and awesome turnaround time! The representative was so nice and she did everything she could do to help me! She even sent me a link to get a free photo storage app! I am completely satisfied!

Very helpful customer service. Filed the claim for me since I did not have the faulty wireless phone. Immediate delivery of new device, received the next day. Concise instructions of how to handle claim and return of faulty device.

Both reps (the one who assisted with the claim and the one who assisted with activation/setup) were very friendly and did an outstanding job. We were out of town when the need for a replacement phone arose, and the rep arranged for a delivery to our vacation condo. Very pleased.

You are appreciated! Very professional and efficient to service me and my needs with quality time to complete task of updating and setting up new phone via insurance. Thanks a million as I am very satisfied. My experience was frustrating at first and I am glad technicians were able to get me started and learn new things about the current phone I have in my possession.

To amend my previous review of a terrible company, I finally got a representative who, after researching my claim, approved it. She stated the warehouse must have misplaced the package as it clearly was signed for and knew that expecting me to continue to wait on the warehouse finding it was unreasonable. So, after 3 weeks vs 3 days, my claim was approved and Amazon GC received.

Needed a replacement phone because mine broke on vacation. I was not thrilled that I had to do this via mail however the phone did come the next day. It was an iPhone so I will say it had instruction like I needed to call and have my phone activated which was confusing because in reality all I needed to do was replace my sim card and restore my phone from the old back up.

Service for the claim was Awesome. Claim was processed and approved very quickly. Correspondence during the whole process was great. The replacement phone arrived in the two day guarantee. Returning the old, malfunctioning phone was simple.

Even though you cannot ship to Mexico nor can I send you the broken Samsung Galaxy S9 cellphone, she said when I get back to the US you will send me a return package to ** and once you receive the phone she you will refund the deductible. Thanks again Duane.

I ordered on a Friday evening and received it on Saturday before noon. They are fast and efficient. You get plenty status updates and they are always willing to help with the technical issues of using the new phone. I have used them before and will continue to use them. We have the family plan and the deductible prices are very fair.

Very fast and easy procedure!! New phone was delivered very quickly. My company has approx. 15 phones on the plan and I've done multiple claims and have never had any issues. We have been with AT&T for almost 20 years. Thank you.

Amazingly unexpected great service. I had a screen repaired and it was not functioning correctly afterwards. It was very frustrating and affected my job productivity because people had to wait in me trying to get my screen to work. I called Asurion explaining my issue and without hesitation Asurion said it was sending a new device. It promised 2 business days which suggested four days due to it being Friday. Yet, Asurion got it to me the next day, Saturday. Fantastic service.

Making a claim was super easy. We received the replacement device very quickly. They included instructions on how to set up the new device too. The instructions were spot on and accurate. The return process was simple and easy. Great experience!

Excellent service. I called thinking I was going to have to do an insurance claim but the rep informed me because my phone was in warranty after having my screen fixed in January that I could get my phone warrantied with no cost to me. She was helpful and knowledgeable and had a positive attitude.

Couldn’t be more impressed with how the entire process was handled and the overall efficiency in executing the claim. I would very recommend any customer to invest the money for insurance. I’m so pleased with how this process was handled from start to finish. Very well done.

Gary provided excellent customer service. He was extremely knowledgeable and professional. He is also very kind and personable. I was very pleased with the experience I had. Asurion isn’t lucky to have him working there. He was really really really nice.

The whole process was pretty easy. After filing my claim, I had my new phone within 48 hours. Got all photos, contacts, apps transferred to my phone fairly easy. Only problem was I had to call customer service to get my phone activated. Young lady that helped was very courteous and good at getting me activated.

The replacement phone arrived within 48 hours, even on a weekend! We were very pleased with the entire process. I would recommend this service to all my friends and family. The return packaging for the damaged phone was easy to use and convenient. Thank you for the professionalism and ease of this process. We also appreciated the decreasing deductible that applied, and allowed us to get a replacement phone for a good price. Thank you.

They replaced my phone next day. My only complaint is that I was unable to transfer all my data. AT&T was not very helpful. My son-in-law helped me as much as he could. I was able to re-download some things after the fact.

I had a lot of problems with my phone and Austin my new phone and old phone he was great. Today I had to call back. They was great customer service. The only thing I didnt like is I would have like a brand new phone.

One of our phones (iPhone 8) was crushed beneath an excavator tread! We had a replacement iPhone XS on our front door within 28 hours! I am so thankful to Asurion for great customer service!! Thank you!! I have recommended to MANY friends.

Everything went well except we should have been informed that the replacement phone was a refurbished phone but other was it all worked out okay. Carrier is AT&T wouldn’t go through. This survey will not go through trying to figure it out.

Great service! Very friendly. My claim was rejected when I filled out the online claim, but when I called to find out why, they approved it. I was on vacation on the other side of the country and they sent it out to me the next day! They even called a few days later to make sure everything went well. I would definitely recommend their services.

It went great after. I was able to get a rep. It was unclear how to activate the phone to work. When I called ATT technical department I had to explain why I wanted the phone activated. At this point it was very stressful for me. The prompt system sent me to 3 wrong reps.

Insanely quick and easy to replace my phone through my device protection. I went to Verizon to file my claim and I got my new phone on my doorstep at 10am the next morning. I’m extremely happy with how that went.

My phone was stolen or lost not sure and Asurion replaced my phone with a small deductible, then my new phone was faulty and they sent a another one right away. I depend on this phone for work so I was not without a phone for a long time.

Asurion was great in responding with their products, in less than 24 hours I had a new tablet to replace the old one that was broken. I have been a Verizon customer for over twenty years and love their products and helpful technicians.

My son was hospitalized and phone was stolen. I was completely satisfied with the representative at Asurion and her excellent personality. Those of you who value your investment on cellphone you should have insurance for peace of mind. Kudos!!!

They resolved my issue very expediently. I had a damaged phone and I received my replacement phone in 24 hours. After I received the phone the service personnel did an excellent job in restoring services to the new phone. They were extremely nice and professional.

Davion really tried to help. Unfortunately, something was wrong with the hardware on the phone so he was unable to fix the problem. I do so appreciate his patience with me though. He walked me through each step of the process and waited while I tried everything.

Customer Service was phenomenal. I received my replacement Device immediately. The agent's main concern was to address and solve my issues and made sure I will received my device in adequate time. One of the best customer experience I’ve had.

So very thankful for you!! Very fast and easy to file the claim and get the new device! Thank you so much! It’s very stressful when you lose your phone. Having this insurance made that stress and worry way less!! Just can’t thank you enough!!

I’ve used Asurion a number of times during my 15+ years with AT&T. Having five kids all with phones things happen and I’ve always been happy doing business with asurion. I appreciate the way you check for security purposes as well. Thanks.

Amazing experience, Thank you for your patience. When I was in filling the form out Incorrectly and then when I was able to email you I figured out what was going on and I was able to fix it. Thank you again!

I had never cracked a screen in 30 years of carrying a cell phone, but it took me about 1 hour, and an overnight shipment of a new phone to fix the problem. The people knew exactly what to do, and walked me through it! Thank you!

Easy process to handle a claim!! Asurion was a pleasure to work with!! iPhone was having a green logo across the screen so they sent the same model and we received The new one two days later. I appreciate the service.

It was simple and Easy process. So grateful there is something way more simplistic to get your phone replaced. All I had to do was send my old phone back within ten days. That’s was the best part of the whole experience!

The replacement phone came so quick. I uploaded the data from my phone using the email you sent. It worked great. The directions were easy to follow. The process was very easy to use. I would recommend it to others.

Thank you for the fast service and able to use the phone again. It’s too bad that after you spend that much on the insurance you still have a deductible. Appreciate the fast service though. The family.

The service is great, best customer service and the shipping is fast. I’m very happy with Asurion. Thank you guys. I couldn’t ask for a better service than this. Overall it took only a day to get my replacement arrived at my house.

The gentleman that helped was extremely helpful, very knowledgeable, help to calm us down. The phone lines were the problem. We were on hold for 45 minutes, when we get a phone call at midnite that our credit card was being used by someone else we don't want to wait 60 minutes for help.

Absolutely great! Couldn't ask for better insurance company. They are quick and very responsive. I would definitely recommend their service over any competitors in the world. Their service have shown for over a century as for my family. I have been an At&t customer back when they were formerly Alltel.

Whole process was easy and hassle free. Got the new phone and everything transferred over fine. The return shipping was also easy and hassle free. Prepaid labels were sent so no cost to us to ship it back. Pleased with the overall experience.

Once we realized we were selecting an old phone That was no longer active on our account everything went smoothly and efficiently. The process was user friendly and the CSR reps explained the process and issues effectively. Once everything was finalized the replacement arrived within a day.

I was happy with how fast the phone arrived. The process of transferring my data from the old phone to the new phone was very easy. I was worried at first because my old screen was all blacked out but my new s7 gave me multiple options to transfer my data.

I only have 1 issue. I was told that I was going to be notified in 24 hrs and not a single call or text. I had to call back 3 times to get an accurate respond and status for my claim. I hope this helps for future claims. Thank you and stay safe.

Both mine and my daughters phone got water damage. Asurion was very quick and responsive. I got my replacement phone in two days. Easy to set up and send back with all the instructions. Small deductible but well worth it.

Very easy to file claim and I love how my deductible will show on bill instead of me having to pay it right out of pocket. The phone came in a timely matter. Also very thankful for a free upgrade to a XS since they were out of the iPhone 8.

The only issue we had was how long it took for our replacement device to arrive. However, I realize this Co-vid has caused delays with everyone! As far as the dealing with Asurion it has always been great! Equipment has normally arrived the next day!

This is my third time exercising my insurance option. I am a farmer and have damaged phones over the years and needed replacements. My dealings with Asurion have been professional, fast and efficient. Throughout my life I have had warranty claim experiences that were horrific. I was initially reluctant to sign up with Asurion thinking the claims experience would be like many others. On the contrary, I highly recommend Asurion and have continued with my coverage.

I got my phone very quickly and was back up and going with it in one day. I love it and will tell all my friends to use this and you emailed me that you got my phone in a timely manner. Thank you.

Fast and efficient service. Replacement phone arrived in less than 25 hours. Exceptional!! Also, phone call to get new SIM Card Activated was extremely fast and the agent was courteous and totally in tune to my needs and issues. He even offered to help with all the downloads and transfers and sent a link to a very helpful App.

Very pleased with how fast the replacement phone got to me. Very easy process to get a replacement. Also like the prepaid return envelope. The communication was great on when the phone shipped and arrived. Glad I purchased the insurance for the phone.