Asurion Reviews

Very quick service. I appreciate the fact that this service is available. I wish that screen replacement was more available in my area, otherwise we would've replaced the screen rather than replacing the entire phone. Thank you again for your assistance.

Great service. I just wish for that robot to go away. Is better when you have a person to talk to. Am sure problem can get resolved way faster but if you guys had 10 stars I sure will give you guys that. Thanks and great customer service experience. Was awesome????

Received the iPhone and I was able to transfer my information from iCloud to my new phone. Now I’m cleaning up the old phone and then shipping it back in box provided. Everything went well and I have used y’all before so I was used to the program. I am very satisfied with the complete process and will continue to use y’all.

My daughter was kicked by her horse on the pocket where she had her phone. I applied for replacement and she had a new phone the next day. I applied from my phone and lost service. When I asked for help customer service was helpful and competent. This is the 3rd I’ve had to use the insurance and it has been good every time.

As soon as I received my email the claim was being processed, things moved very quickly. My dad received his phone Sunday. The phone was brand new. My dad doesn't have much on his phone so I just took the sim from his broken phone and installed it into his replacement.

Hard to close find my phone due to password issues. Overall great service. Make initial claim easier. Otherwise. Worth the monthly fee. Phone too expensive as it is. So when you have a loss it should be easy... thanks.

Very fast and easy to get the job done. I had my replacement Samsung Galaxy Note 8 the next day and had it set up the very next day. Thank you to the people behind the scenes that made this a pleasurable experience.

I needed a phone as mine had went out from a crack after it fell. I had a replacement within 2 days. It was sent FedEx to assure I received it in a timely manner along with the necessary items to mail the damaged phone back to them.

Quick, easy and next day delivery was awesome! I was happy without even talking to someone. I did everything online to get my phone And it came the next day early! I have never replaced a phone by myself meaning without calling Asurion but I did this time!

I was very pleased with the promptness and ease of making a claim and receiving my replacement phone. I have made several claims through Asurion and always have been pleased. I have mostly used the online service to make a claim but if needed, Customer service has been friendly and knowledgeable.

The claim went well and I received my phone within 2 days of my claim, the only negative I tried to call to talk to someone about this claim, but was unable to discuss with this with a person. Only had recorded option to select?

I was very please with the whole transaction. The website was smooth and simple. Also the shipping portion was super fast and worry free. Thank you again for the quick and easy service. I would highly recommend the service plan to others.

The customer service rep who assisted me did an amazing job! She went above and beyond to resolve my issues and I was satisfied. I hope that my input about some of this company's procedures was shared with management in hopes of updating some things to better serve customers during a pandemic. Overall, great experience!

Well described, really helpful people and the phone arrived early despite being in a pandemic. We enjoy the phone. Customer service was really exceeding my requirements and I look forward if something were to happen to my phone. Working with you guys would come first in mind.

Great Service, fast shipment of new phone. I used service before and service was great as well. Glad they could come to my aid when my old device was damaged and became unusable. Asurion thank for all you do.

Excellent!!!! Had the new phone in 15 hours. It was great. My phone just kept dropping calls so it was becoming very frustrating. I would suggest that everyone have phone insurance. My replacement phone is great. I also have an Otter case that I really like.

I received my product promptly and didn’t have any issues. I liked how they provided extra tape as well to seal up the box to send back. I’m glad it came with a charger and everything as well. I wasn’t expecting that.

Fast and efficient service, did the claim through the computer site and was simple and fast. Received a new phone and sent the broken one through UPS, great on these pandemic times. Did the upload and download ourselves and was simpler than expected.

Once I got the new phone updated, things finally got done. Third person I talked to helped me the most. New phone arrived overnight. Much faster than I expected. Shipping back old phone very easy. After nearly pulling my hair out, technician was able to soothe my nerves. Thank you!

Amazing service that is worth every penny. This is the 3rd time I have had to use service in the past 8 years. Every time I am impressed on how fast and easy to use the service is. It was late on a Friday when the wife ran over the phone, figured it would take till the next week, but instead she had a new one on Saturday! I will never have a smartphone without this coverage.

Fast service, Nice phone, Sent it to my employee's home over the weekend. Helps the process a lot not having to back to the office to get a phone replaced. So my weekend plan didn't have to be changed to get a phone replaced. I will always let friends know about the insurance that is provided. Well worth the price.

Phone was replaced promptly. It was a simple chore of filling out a form, with no hassle. The only complaint was I wished it could have been overnighted. It took a couple of business days to receive. However, maybe I could have requested that, I did not look into it until it was too late.

It was so easy to fill out a claim online. Then the very next day, I come home from work wondering what was this little box at my door. I didn’t even expect it next day service and I had my new phone. Everything was great. Thank you.

The experience with the associate who assisted us was great but I do have a complaint about the process. This is a family account with me being the person who is responsible for payments etc. When my daughter misplaced this phone and we were trying to work through the process to utilize the insurance the email to authenticate would not come through. I requested that the verification be sent to my cellphone but they insisted this could not happen. That is crazy - you know my cellphone number since it is the main one on the account. Instead I had to change the email address and wait 48 hours to order the phone and another 5 days to actually get the phone.

I dropped my phone in the ocean. Within 24 hours I had a new phone delivered to my address for a nominal charge. Outstanding service, very easy to navigate online and saved me a lot of money. I highly recommend using Asurion to insure all your cell phones tablets etc.

One of our employees demolished his phone. I went online and filed a claim. Within minutes I received an email with the information it was being processed. The next day I had the phone in my hand. Great Experience and easy transaction!

My experience with Asurion was awesome!! The forms were easy to follow with concise instructions. The customer representative was polite and professional. Once the paperwork was received and competed, my phone arrived the next day via Fed Ex. Verizon treats their customers the best and would definitely refer anyone is need of a cell phone carrier to them.

Very helpful. Had to answer a couple questions and phone was here the next day!! They included everything to mail my damaged phone back in. I received the same phone I had originally purchased and everything to set it up was also included!! Easy process.

I got a replacement phone that’s having trouble. They said they will get a new one on the way. The tec- coach did a good job. Very courteous. I explain to him how the wireless charger would not work with this replacement phone and that this phone was freezing up at times.

Seamless as always. I got the replacement phone within 48 hours, sent the old one back in the same box, and set up the new one. Had to call the tech line because my email wasn't working to get the verification code. But they helped us out and it was all done.

Agent was very helpful and efficient. Within minutes we had a new phone on the way. When the phone arrived, a service tech assisted my wife with restoring her new phone. He even stayed on the line until it was completely finished to make sure she was satisfied.

I got a different phone due to you not having my phone anymore and it was way cheaper then the phone you Insured. I would like a Note 10+ 5g instead of this new s20. Or even the new note when it comes out.

The phone works great but when it charges it gets very hot. It takes out a thermometer and it is useless for an hour or more. Please work with the phone. I need help me. The service was very good. Happy. Have a good night.

I sent off my Alienware 14 laptop that I had purchase several years ago because the laptop would not stay on without the charger connected. I had just gotten Verizon home a few months back and thought I had timed my investment just right and was very glad I had opted in and got the service. Unfortunately by the end of the experience I was very disappointed. After I sent the laptop in I received a confirmation that they had received my laptop and had begun working on it (Great news).

AT&T is a company that I can depend on. They do a very good job helping me with my problem. I was real satisfied with their work and I will always give them a good rate because they always solve my problem. I will recommend my friends to AT&T. Is a good company. P.S. Thanks for what you do out of very appreciated always.

Took a while longer than it should have but it all worked out in the end. Still 5 stars. The value of the plan makes it so worth it. So so worth it. A complete bargain. I love this plan as much as I love chicken marsala over a spiral pasta with a squeeze of fresh lemon juice.

I got my new phone right away. The tech team was helpful in setting it up. I have been with Verizon for many years, since I owned a cell phone. They have always done their best to be helpful. The only thing I was not happy about was having to pay $100 deductible.

Phone came in 2 days, very fast shipping. Replacement phone was a level higher than damaged one. I had never placed a claim before, it was simple to place order. If anybody asks, I would suggest using Asurion. Returning old phone simple also, use box it came in and supplied tape to retake and included return label.

Technician was wonderful and very patient with me. Very knowledgeable about setting up the phone and finding the problem. He spent a lot of time with me and was very supportive. I cannot say enough about how wonderful your tech guy was with me. Thank you.

Everything was fine. We got the phone, went to AT&T. They help set it up. I sent back the old phone at the post office. He wishes he would’ve got a new phone because it was a bad phone from the beginning. Thank you. Brenda

They had cleaned out the claim was fine. The part that bothered me was that I expected the phone to be delivered based on the information through your call system and your website for a particular date. It never arrived when I called to talk to someone they told me the phone was back ordered and that I will receive it about four days later. The part that bothered me is that the information you provide on your website and in your calling system was not accurate. Expecting the phone in a particular day waiting at home the entire day and worrying that somebody may have stole it was bothering. Perhaps you should update the information more accurately. Other than that the attendants that I spoke with were very helpful.

Good service. Substitute phone arrived on time. Thank you Asurion and AT&T. I would definitely recommend both companies to friends and family. I have no complaints about the service. I am a loyal customer and I am very satisfied with your services.

ATT worker was helpful and gave instructions for submitting claim which was very easy. Replacement phone, an upgrade, arrived two days later. ATT worker helped erase all personal info from damaged phone. It was very easy to return damaged phone with materials in box replacement came in.

Communication was easy, with a quick response. Replacement phone was exactly what we expected and in great condition. It was also very easy to return the damaged phone. The envelope provided to return it was great. Thank you! It was also very affordable.

Great service fast and reliable. I got real quick service. Very good service. Was quick and good. Doesn't take long at all. I would recommend it to anyone that has a cell phone. They keep in touch with you thru emails. I am a very happy customer.

Broken phone and it was replaced quickly and it was easy to set up the new phone. The return package was easy to put the old phone in it and send it all back. I called the helpline and the person I worked with was very helpful.

Very helpful! I was on vacation last week when my phone arrived so tomorrow I am going to the ATT store for them to help me transfer information because I'm not very "techie". At that time I will send back my damaged phone. Thanks for all your help!

After 45 minutes on the phone with Asurion, getting hung up on, getting calls and texts about paying for a new phone from scammers, I finally went to the AT&T store and the rep there helped me log in and get my new phone for a $200 deductible. After that getting the phone was fast and smooth.

Excellent and speedy service. I am very satisfied with working with Asurion. I’m glad I decided to protect mine and my family’s devices through this insurance. I definitely will continue to keep them on my bill in case of any other accidents.

My phone was stolen from someone I knew. He took it. Broke it and returned it to me. I was so upset. I did nothing to this person to have my phone completely destroyed. Thanks to Asurion, and the fact that I pay for insurance I was not worried about a phone replacement. My cost was $250 for my deductible. My phone arrived within 3 days and sent the broken one back. Thank you asurion and AT&T for having my back. I hope I don't have to do another claim. But right now I am grateful.

Once I got to Asurion I was help but things didn't go smooth as they said and it took one too many calls but was completed. And I got the phone fast after the back and forth. Help us consumers make the process smoother when you have been paying monthly for insurance. Say you don't see it and the automate screening don't let you pass that part.

Dropped my phone, got quotes of $140 to $200 to replace glass. Went to Verizon to see if I was eligible for a new phone, was told no, however you have insurance. Call this number and pay a $30 deductible and they should cover it. Call, deductible was only $9, and 2 days later, had a new phone. I'm a happy camper!

Excellent service, I got my replacement on the mail quicker than expected!!! I used the same shipping box with the return label and tape and then ship back the damaged item. Keep up the great work and stay safe in this difficult times!

All went very well, person I spoke with very helpful. There were no more phones like mine. The Lady was able to upgrade to a higher memory phone with out additional cost. Phone Arrived on time with perfect instructions. I did call technical help and they were very helpful. It was my bad I forgot to put my trip into the phone. Great Service.

I was so impressed with how quickly we received our phone. This was the easiest process I have ever done with my phone. Great communications too! I always knew where I was at in the process. Transferring the phone contacts, etc easy also. Thank you!

Asurion was very efficient and effective with quickly sending me a new device. The directions were very clear and easy to follow. It was easy to send the old device to Asurion. I appreciate Asurion's help and would recommend them to everyone!

You were timely and responsive despite Covid 19. Your support team answered my questions an got me results. I’m grateful to have Asurion as my carrier. Your Customer service staff were friendly, honest an on point. My anxiety about another phone was alleviated after hearing from your staff.

Asurion customer service was great. They handled my claim expeditiously. Had a bit of trouble setting up the new phone. Tried the online help but after 10 minutes of waiting for a response to my query I gave up and went to the AT&T store for assistance.

Response to my claim was quick and ProTech staff were patiently helpful in transferring service to my replacement phone. Reminder texts on how to return the damaged phone postage paid was convenient and appreciated as a customer. Thank you for your service and support.

The website was great. It walked me through Everything that I had to do with getting a replacement phone. And my replacement phone was here to me within a day or so, it was easy to transfer my information over from the old phone to the new phone.

Response and shipment was fast which was nice, the device was shipped with an outdated charging block and an iPhone cable... For an android... the device itself has its quirks but is usable. Overall experience was okay. Chargers are easy to come by.

Everything went as planned. I received new device and it’s working perfectly fine. I missed the appointment drop off and had to go to Fedex and pick it up directly. It was a fast and easy process and I was able to transfer info easily.

Very quick with their decision on my replacement, paid my deductible, phone was promptly delivered. Sent my phone back in the prepaid envelope and the process was complete. Thank you Asurion for the quick and painless process, I will continue to use your services in the future.

I called to get a replacement phone. The person I talked with was very nice and professional. Everything went smoothly through the whole process. My phone arrived in 2 days and they walked me through the transfer process via chat. Great job!

Love the phone. It works good. No problems. I had no problem getting it replaced. The app was better than a person on the other end. I was happy with my order. Thanks for being there when I needed you most. Thank you again.

Replacement phone was received swiftly with easy to follow return instructions. I recommend adding instructions/information when phone is dead/unable to turn on to delete personal information. What happens when personal information can not be deleted? Water Damage does not always allow for the phone to turn on.

Arrived in a timely manner. Very easy to order and replaced without question. We got what we ordered and activation was quick and easy. Would recommend using this service. Thank you for your good customer service.

I was well please with the accuracy and time that it took for me to get my phone. I love my carrier AT&T because they make sure I stay up with them what’s going on with my phone. Also when they ship you a product this company AT&T always let me know when I will be receiving my product. Nice customer service experience and always thank me me for being a at&t customer and they always ask me is there anything else they can help me with.

Wasn’t expecting deposit or copay. We cleared that us with persons who sold us phone. But that was cheaper than an upgrade it new phone. We had trouble getting SIM card in or remembering we had to put it in.

They were very nice. I had difficult with my phone (my problem was with my tablet) and we got cut off several times before we were finished. They didn't mind and were still so nice about it. After we finished the paperwork, it was very soon that they replaced my tablet. No problems at all.

The process was easy and fast. I am so glad I had insurance only paid a deductible. Normally phone will cost hundreds of dollars. With smart switch it was easy to transfer all of the data. Opened phone from the top and switch sim card, very easy.

I would recommend calling Instead of trying to do It online. Had issues with defaulted information not being correct and no way to fix it. When I called for help it was much easier. Got our Replacement Phone in no time! Easy to setup. Very happy with the service. The person I talked with was very helpful and friendly.

Fast and outstanding service. Always customer oriented. Real easy to complete the transaction, online or contacting customer service. Fast delivery of replacement device and easy instructions to return the bad one. I will always recommend Asurion to anyone for their excellent service.

Courtesy and prompt in his resolution. Left my phone number for a call back and it was within the time frame which was stated. I was surprised of the call back time and it was even a little shorter than expected. Hopefully I get my refund as soon as possible.

My claim for a bad charging port was handled quickly and professionally. I had a replacement phone by 3 PM the next day. The rep was understanding and clearly provided me with all my options including which replacement devices were available.

The underwriter did her due diligence by checking and rereading previous notes left by the Customer Service and found the mistake that the lost tablet was approved to be issued but somehow someone who was responsible denied the claim and sloppily sent me a denial, verifying the the date it was lost and the date it was reported lost.

Yes I would this service to a friend because my experience with AT&T has been great. They give quality & fast service & my son replacement phone came within 24 hours and tech support was very helpful setting up his new phone.

Very quick and easy resolution, I received my phone within 2 days which was awesome! Filed claim online and very easily, great follow up as well. I am very happy that I decided to pay the extra cost for the insurance. Great peace of mind.

Customer service was excellent. Answered all questions honestly. Had to call back after work and Asurion agent had all my information ready. Phone arrived a couple days later than expected due to Covid delays. Delay in receiving phone was not Asurion's fault. Phone arrived and was easy to set up.

Gladys was an amazing and patient worker. Great experience. She really helped get things set up for the activation of the replacement phone. Very kind and knowledgeable. Took her time when there was some confusion on my end. Very satisfied.

The service was fast and easy! I had my replacement phone in no time! The replacement was a refurbished phone but you'd never know it by looking at it, nor was the quality of the phone overall. I will for sure keep up this plan for all of my phone needs!

Customer service was very well done. I was not pounded with unnecessary comments. Thank you for a job well done. It was a good experience, there are sometimes you can really be disappointed by the help you can receive, for this I say thank you.

The process to get our phone replaced was easy and the replacement phone came the next day. Much easier than I expected it to be. I would recommend getting insurance on any phone that can be covered by Asurion. The process was easy to follow and hassle-free.

My phone was destroyed and in only 1 day Asurion sent me a new Note 9! Works great! The set up and transfer were very easy and the return of my old phone was carefree. The new phone came with all of the wires and plugs I needed to transfer my data, so everything went smooth.

It was good. I had to apply about 3 times. The phone was used once after I reported it lost. I understood that. But we finally got it straightened out and I got my grandson's phone and he is happy. Thank you so much, Asurion. You are great.

Phone was stolen, replacement I had 4 days later. Not exact color I would choose but I have a phone. Lost a lot of information on previous phone, thought apps would move over from backup. Thank you very much, greatly appreciated!!

Technician was on time and worked quickly to identify the problem and provide the replacement option on my daughter's iPhone. The 1st replacement phone came the next day, however, it was defective, so a replacement to the replacement was ordered and was delivered the next business day. The 2nd replacement work perfectly. Thank you!

Asurion was very prompt in taking care of my broken device. The form to fill out was easy and it walked me through everything I had to do to get my new device quickly. It was extremely easy to send my old device back in the postage paid envelope. All I had to do was put it in the envelope and put it in the mail. But need to fill out any forms or paperwork.

My device was not working as should have. I called my carrier to see what my options were. They reminded me that I did have coverage for my cellular plan. Asurion was quick to resolve claim. They kept me informed every step of the way.

The return insurance process on my telephone was smooth and easy. I appreciate the efficiency of the insurance program specialists. The replacement phone arrived when I was told that it would arrive and the return transaction was easy. I look forward to continuing the plan in the future.

I went to the ATT store with a blank screen on my iPhone XS. They looked at my phone, got Asurion on their phone and filed the claim. My new iPhone arrived the next day FedEx, took minutes to get set up and back running. Thanks for a simple, effective solution!

The employees of Asurion were very polite and helpful, my son has dropped his phone twice within a short period of time but but the customer care employees were very friendly and took care of my problem quickly. Thank you.

They worked hard to get me what I needed. The first replacement did not fit my square stand. After several phone calls they found an iPad that was the right size even though it had a lot more memory than the one being replaced.

I pay for monthly insurance. I broke my iPhone X. I called AT&T and they directed me to your website. It was a simple online process and I received my new phone within days. The return of my old phone was also an easy process.

I was given Asurion as the insurance services for my carrier ATT&T when I purchased my IPHONE XR. I lost/stolen reported my phone when I could not find it after a trip to Orlando. Asurion gave me a replacement which cost me about $170. Later the next year I actually found my phone in my travel bag. It was perfect timing as my replacement phone was no longer working. I called Asurion and my carrier to advise I found my phone and would like to use it. I was told not a problem by all parties.

The insurance part is amazing. I’ve been paying to protect my phone for years and have never used it. Also I’ve been doubting paying for it. But right when I needed it it was there. So I guess that’s why you keep paying for it. You just never know what’s going to happen in the game of LIFE!!

I lost my phone on a Saturday and filed a claim with Asurion immediately. It was extremely easy to file a claim. Asurion provides super fast delivery of my replacement iPhone XS Max. I received it Monday morning at 9:00 am. Thank you for the fast service.

Very punctual in resolving my issue. Rep was very helpful and courteous. Please accept this as my review of the service proved. The replacement phone came in two days. All items necessary to return the damaged phone were included. Thank you.

The process in which I had to go through was very time consuming and frustrating. I had to wait on getting information from my carrier after validating my account numerous times. Then, I had to go through the same process with this company after being forwarded to you by my carrier.

The agent that assisted me was very knowledgeable and patient. He listened to me not telling me what to do before I expressed my concerns. He very helpful with my issues and did not rush or make me anxious as I fumbled trying to insert the sims card. Very nice man.

The representative who helped me was so patient and made my experience so nice. He made sure that he tried every possibility to get me the help I needed to get my broken phone replaced. You need more like him!

Replacement arrived within 2 days. It’s actually an upgrade from my previous iPad. Thank you so much. The return packaging was easy. I just need to drop it off. The replacement iPad Pro was in perfect condition. I was able to do the entire transaction over the internet which is a definite plus.

A Samsung, AT&T and a previous Asurion CSR gave up on me. Thank goodness I called back to Asurion and got Lynae on the phone. She was finally able to get my new phone activate. She is awesome! It is people like her that keeps people like me talking about your company in a positive manner!

Arrived on time. Just like new. I wouldn’t have done it any other way. The phone came with a wall charger, SIM card and a white iPhone XR 10 just as I had before. What a great deal. I so happy I pay for insurance. Thanks Asurion.

The representatives at my local store were very helpful in assisting me to get my replacement phone. My replacement phone was delivered in a reasonable amount of time. I am not the most tech savvy person, but was able to set up the new phone without too much trouble. Thank you.

My daughter’s phone quit responding to touch. We called Asurion on a Monday and they replaced phone the same day. Very happy. Had to pay $200 for replacement but that’s better than paying 1K. We are very happy with our experience with Asurion.

Representative I spoke was courteous, polite, answered all my questions and knowledgeable concerning my claim. She did an excellent job and, in my opinion, is a great asset to Asurion. Based on this phone call, I would readily recommend Asurion to a friend.

My phone came in a good time and had everything I needed. It was perfect. Now I have a new phone without any damage to it and I’m going to keep it that way. So I hope I won’t have to do another claim.

Representative was polite. Stayed with me even though I wasn't real efficient with apps. Representative made sure we had everything done to my satisfaction. Representative helped me change sims card to the right one and made sure internet and phone was working before we were finished.

The Asurion customer service Representative was very professional and understanding. I can't remember her name at this moment, But she was very pleasant and professional. And the delivery time of the replacement was quick. Thank you for your cooperation and service.

My phone stopped working so I submitted a claim. The claim was easy to make and understand. The new phone came very quickly and I was able to return the old phone easily. I'm very happy with the new phone I received.

After getting a new watch ordered from an AT&T Corporate store, the first lady on the phone I spoke with was very helpful and informed me that this insurance was available and covered my previous watch. When I was in the store I asked the salesperson if there was any coverage on the watch before I purchased the new one and he informed me, “No there isn’t because your watch is already paid off.” This was frustrating to find out later that I didn’t have to buy a new watch and could have made a claim. The people with Asurion have been very helpful through the process of getting a second new watch even though I don’t have a need for it.

My experience requesting my replacement was quick and easy. The first time was a little difficulty with my delivery but, the representative handled the situation from Asurion quick and easy for me. The new delivery followed through successfully and quick.

First time using device insurance. Replacement arrived in 24 hours. Clear, accurate instructions on activation of replacement device and return of the defective device. Follow up email when returned device was received. Could not have gone any smoother. Perfect experience through the entire process.

They were very helpful. It is a tough time when a phone is broken, we all have become so dependent on them. Glad that it can be replaced so quickly. Only thing is the replacement cost when I pay a on my monthly bill.

I purchased a warranty in good faith. My TV broke during a pandemic with my small children being quarantined. Over 2 MONTHS!!! Dealing with them. Still nothing but promises and them telling me a check's in the mail. I have proof they do not honor their word or warranty. It is clear their business model is to frustrate the consumer until they give up and go away. Complete trash!

Great job. Great service. Went over everything. Made it very easy. Would tell family and friends to add this on their bill because it would be worth it in the long run. Continue to give great customer service. Cynthia **. Thank you.

I was surprised at how fast my new tablet arrived. I was under the impression that I was to send back the tablet then I was to receive another one. I am very happy that I am with Asurion. I will insure all my new products that carry Asurion.

It's a great service that was really helpful on getting all of my wife's information and pictures moved to her new phone. Also I was made aware that Asurion can help with computer problems so the added cost for the insurance is well worth it!

I had what I thought was a small issue with my phone. I somehow broke my camera lens. I called to see about getting it fixed & instead, my phone was replaced. I was surprised to find out my phone had to be replaced instead of fixed. Thank you for acting so quickly.

Had a great experience as I called in a claim on my phone in the late evening at about 10 pm and by 1:00 pm the next afternoon my replacement phone was delivered to my place of business! So I only had that evening and the next morning without the use of my cell phone. Thank You for the Great Service!

Made a claim for our daughter’s broken phone at 5 pm on a Friday and had the new phone before lunch on Saturday. Couldn’t have asked for better service. Phone worked great and was easy to setup. We love being insured by Asurion!

My son lost his phone in the woods. I filed a claim online and I had a new phone the next day!!! He only had his iPhone 11 for six months. Of course there's a $200.00 deductible but it's better than $800.00 for a new iPhone 11. Very satisfied customer.

My husband works in the field, and broke his phone at work. Thankfully, we had purchased the Asurion coverage for it. We submitted the forms online and within 2 days, the new phone had arrived; setup was a breeze and he was back in business. We sent the damaged phone back as requested, and received notification as soon as it was received by the company. I cannot recommend this company enough for their Excellent and expedited service.

Asurion makes filing a claim easy and painless. Good thing too, because we tend to be hard on phones! I've filed 4 claims in the past 15 months, with 2 of those claims being on the same phone #. Asurion understands that businesses cannot be without their cell phones for long - claims are reviewed and processed quickly, and phones are overnighted. Asurion is well worth the money, if you are hard on phones!

Dropped it in the pool on Friday and had a new phone Saturday.. I was shocked. Didn't know I had this coverage. Not something I want to do again. Everything was listed for my help. Would recommend it to anyone with a phone. Thank you.

My new phone arrived the next day and was in perfect condition. I was able to get my new phone set up without assistance. The declining deductible was also very helpful. I’m very pleased with my experience.

I really appreciate to Asurion team. In past time they help me a lot with best, quick, next day service on lost and broken device. The customer service is fantastic. Very polite and helpful on every issues. Thanks very much Asurion team.

I'm not a technology geek, but I can follow instructions. My old phone broke, access to screen impossible and would not shut off. I had to take to a store for help as I couldn't make calls only receive on old phone... please consider providing detailed instructions for these types of problems in switching and starting up new phone to ensure not losing contacts and pictures.

Only one small disappointment, there was a little chip on the screen in the bottom left-hand corner. Not bad enough to return. Thank you for asking. I ordered a military grade jacket for the iPad so it should not be cracking ever again. It’s a little heavy, but I just prop it up with a pillow.

Very good customer service. Easy to work with, representative was knowledgeable and very caring. I was very upset having damaged my phone but the representative was understanding, walking me through the steps I would need to do to have my phone replaced. I would highly recommend Asurion services to others.

I have had two devices replaced now and the cost is very affordable. Easy to process claim in a matter of minutes. Very quick delivery received it next day. Easy to send device back with clear instructions and plenty of time to return it.

They are super easy to work with. Can do it from a phone. I got my phone in a day. Only thing is when the screen is white you can see a few colored lines in the screen. Other than that phone works like new and is better than a broken screen for sure.

Great. Replacement. Customer service helped me transfer info. Great. Sent new phone quickly. I sent in the old phone. Shipped back old phone. New one works. Peel off the clear protective sheet on the surface screen of the phone you receive. Then you can hear the caller.

The service was beyond horrible. They shipped the phone and when I found the old phone they refused to turn it back on while I returned the new phone. When I returned the replacement phone they still charged me the $200 deductible. When I then bought a brand new phone from the retention department they blacklisted my new purchased phone all because the pineybose slow carrier took forever to return the insurance replacement phone. The service sucks.

I am very happy with the ease of replacing my cell phone. I've carried this insurance for years and had never had a reason to use it. The only downside for me was my model was no longer available and I had to upgrade. I'm over 60 and get less tech savvy by the year. It would have been much easier for me to use the old model. All that said, I'm learning the new phone and love that it recharges quickly. And, I'm grateful for the insurance.

Overall I'm pretty happy with Asurion, the only time I have a problem is if I get someone that I have a hard time understanding because their English is not very good, but I am very happy with the service of Asurion, it's fast and easy to connect the phone they send to me.

My husbands phone stopped holding a charge and his device was replaced. Quick and efficient and the agent that helped us was professional and knowledgeable. Received the new device in 2 days. Instructions enabled my husband to activate his new phone and erase info off of his old phone quickly.

Customer service was really helpful and replacement phone arrived very quickly. Overall, I was very satisfied and would highly recommend your services in the future to my family and friends. The only downside, I apparently have been dropped because my son had too many claims.

Great services, it took less than 24 hrs to get my phone replaced without hassles!. I have used their services a few times over the years and I never had any problems. Everything was done online easily!. Thanks a lot!

It was so quick and very convenient. I have been a skeptic about insurance coverage but this held true to problem resolved so timely. I would recommend this type of coverage to my fellow co workers and friends. Especially anyone who needs their system for their jobs.

From the very beginning, filing this claim was fast and easy. New phone came the next day as promised. I lost the return envelope and even was able to get a replacement easily and fast. Website transactions are very simple and clear. Excellent customer service. Well worth the money (based on how hard I am on phones).

It was easy to submit an online claim. Claim was approved within 1 hour of submission. The Replacement phone was delivered within 24 hrs of claim approval. Replacement phone came with do it yourself activation instructions. Excellent service. Would recommend.

They were very quick in responding and sending me a new phone. The phone I replaced was a phone that I got from them that I paid $100 for, was guaranteed for one year. Because the screen was cracked, I was forced to pay another hundred dollars for the new phone! When I had tried to fix the cracked screen, which was a benefit of the insurance (I was told unlimited screen replacement for $30 apiece) I was told they don't work on this particular phone, so if I wanted it fixed, I would have to pay again, $100. I don't think that was fair! I used the phone that worked perfectly good for only 2 months before it went completely blank for no apparent reason. It appeared to be a refurbished phone, and the one year warranty was not honored. For that reason I was not completely satisfied!

I had some trouble getting everything approved I spent way too much time on the phone. But I did receive it the next day! But now I'm having trouble transferring my stored information to the new phone. So it may be longer than five days before I can send back the old one! Please note this on my account.

All went well!!! Very satisfied!!! I received my in a timely manner, and my new device was very easy to set. Though Asurion sent me a set up link, I was able to it on my own. I will definitely recommend Asurion for anyone that needs insurance for their device!!!

Quick easy turnaround on my replacement device, didn’t get stuck paying full price for a new iPad. Online process is easy no hassle just made sure to take care of me. Highly recommended. Don’t get stuck paying for a new device full price.

Simple process, people I spoke with were helpful, courteous, and professional. I Googled how to remove the battery before sending the old cell phone back. I found the tools I need at Orbay Electronics to remove the battery. It was a process that I succeeded with in spite of a few blips.

There was a little confusion about if I could pick the phone up at Verizon. The website implied that I could. I had to call a rep and she overnighted a phone. Not perfect but pretty good. I would have preferred the website accurate.

I called in and explained what had happened to my daughter's phone, and the issue was resolved within 15 minutes. Within 2 days we had a new phone. The service was great. The individual that I talked to was professional, informed, and helped me with my problem.

Very great job by all involved. Thank you so much. I had no issues whatsoever others than my phone would not shut down. Your company took care of everything and sent me a confirmation email stating you had received my phone. Great service.

Product was delivered on time in the manner listed. Employees at Verizon were helpful. My investment in insurance on my phone paid off for me. I got a replacement phone for a fraction of a new phone. The new phone is working great. I will definitely be continuing to use this service.

My phone came the next day! I’m very happy it came that fast so that I didn’t have to be without a phone for very long. Filing my claim was very easy to do and easy to figure out. Reconnecting my phone myself was also easy to do.

My 8 year old son broke his iPad and was so upset I took the device to Verizon and they helped me to file the information by the next afternoon my son had his iPad replaced! It was wonderful. Thank you all for being so quick about this!

Filling a claim was very easy and fast. There is a big improvement compared to the very first time I had to file a claim which was a very lengthy and very frustrating process. I received my replacement phone the very next day after filing my claim. That said, I only was without a phone for like 24 hours. This made my experience not too traumatizing and not much of a hassle.

I was nervous about turning in a damaged tablet since we just lost one a few weeks prior. I appreciate the fact that you were incredibly prompt and easy to deal with. Also, your understanding that sometimes life happens. Thank you for helping us in our time of need.

So I bought the premium AT&T extended repair service that was offered through Asurion. I had a few minor cracks on my Galaxy Note 10+ and scheduled an appointment for as early as possible during the daytime. The tech first called and said he would be a few hours late due to other customers being further away. I then received a second call from the tech stating he would be not able to make it due to the company's gas card provided to him had ran out of funds and I would have to call the company to reschedule.

Phone did not turn on. I received my phone within 24 hrs after my claim. It was easy and no hassle. I recommend my friend and family to buy insurance as it worth it for me. Asurion was very helpful and was easy to submit the claim.

We received very quick and friendly service. The customer service agent made the process smooth and simple. The product replacement was delivered on time and it was easy to ship back the damaged device especially since the return carrier was the postal service!

You guys was great however ATT has the worst customer service ever when it comes to calling. The wait is longer. The auto voice is rude and when it tells you to enter the number you need hell it doesn't recognize your prompt. Too damn long to get to what you need.

The process was easy and I received the replacement phone in the time I was told by the agent. I only had to call one time and everything was taken care of. The cost was clearly stated by the agent to me.

The service was remarkably efficient and it was a very easy transaction. The phone was replaced VERY quickly. I was really amazed how well the service worked on our behalf. I'm very glad I chose the coverage and now have all the phones on my plan using this coverage.

The turnaround was awesome. I received the replacement next day and that is amazing seeing that we live 2 hours away from the nearest town. Quick and easy setup. Thanks Asurion for helping me get back up and running quick.

Asurion worked immediately and I had no time wasted. I had the new phone overnight and was able to take care of the problem immediately. I would ask all my friends to get Asurion. Thank you! My broken phone was like new again and the one I received was so beautiful with no scars. Beautiful job!

Very rarely have I ever had to use mobile insurance for myself. Usually it is for others on my plan. But I had to use it this time for me and I was very pleasantly surprised and happy with the professionalism shown on my claim. Everything went perfect! Thank You!!

Person I spoke to was very helpful. She got everything handled in little time as I explained to her I did not have the time or patience to go online. If only At&t were that helpful. Not so pleased with them. Thank you.

I am very satisfied with the service and the speed of delivery of my wife replacement cell phone. It was really easy to file online. My wife was amazed when she came home from work and I told her that her replacement phone was on its way.

Easy to process claim, simple instructions on the entire process. Even when speaking to an agent it was easy to resolve my issues. Would definitely recommend using this on any mobile device. Received excellent quality replacements. I have this for coverage on all of my devices.

Everything went well till they told me my replacement cost was $200. They listed my last claim under the number ending in ** (cracked screen) when I actually reported it under the number ending in **. I specifically told them it was the ** number. If these calls are recorded then they should check it out and reduce the $200 replacement cost.

Very quick and Professional Service. Got my product out in a very timely manner. Also the person I spoke with was very friendly. I would highly recommend this service to anybody. Well worth the extra money to have this service.

iPhone replacement quick, sent in 2 days, however several people are having trouble hearing me, seems new phone is going in and out. Hopefully they will help me. I called once to Apple and they said it probably busy wifi.

Received phone timely and claim was processed within 1 business day. Great customer service and friendly service. Convenient return packaging included and sufficient time to return damaged phone if you have a busy schedule. First time using Asurion and very happy with the the service.

Very good service, they responded very quickly and my device was delivered to my front door, they helped me connect it and verify that everything was working well. I think it is an excellent service from the company. Thanks.

Asurion’s Technician are very professional, they arrived on time, they explain to Me what was wrong with my iPhone, I would never take another device anyplace else, the staff are the greatest, and 100% reliable, I love their services, you can’t go wrong with them.

Filing a claim was very simple with great service.. Filed my claim on a Saturday morning. Had my new phone on Monday afternoon. Shipping was fast. Especially for being a weekend... They also gave me a great price. I’ve never had any trouble filing a claim.

Fast and efficient service when needed. The first representative was courteous and really helpful. The time involved from when we called to ask for help up to the time we received the new phone was fantastic. Upon receipt of the replacement phone, the person who helped my daughter to activate it and put it on use was so helpful too. Keep up the good work and service.

Accurate, friendly, and professional. I had a replacement phone back up and running with minimal issues. When I did have a problem the agent was able to rectify it quickly. The online step by step tutorial was easy to follow and accurate.

My Google Pixel phone just died. No warning. Verizon and Asurion were ready to help. I was very pleased with the associate at Asurion. He was extremely helpful and encouraging. It was supposed to be delivered on Saturday afternoon but I didn't receive it til Monday. Everything still worked out fine. Thank you for your service.

Quick delivery of the replacement device but difficulty encountered during activation. Had to reset network. Wasn’t told to do so on the instructions. I had to request assistance from AT&T technical support. They were not able to assist. I had to contact Asurion technical support in order to complete setup.

Excellent the fast that I did have my phone. Excellent customer service of course that I recommend you to my family and friends. To me AT&T is the best. Thank you so much. Every time that a different company ask me if I consider to change phone companies my answers always is no because I like AT&T and I have first hand experiences with other companies that they are not reliable like AT&T.

I had a cracked screen so I needed a new phone. I Had problems with my first phone I received. Called in to get a replacement and the lady that helped me was so kind and helpful. Received it the next day and worked amazing. Thank you.

Received my phone fast - great instructions - happy to do business with. It was a great deal - the instruction where very helpful - would tell my friend about my experience. They made the whole experience - very painless.

Asurion made the claim process painless. I filed the claim on a Saturday night and I had the phone replacement by Monday evening. I have carried the Asurion insurance for many years and filed many claims. I have never regretted the purchase. It gives me peace of mind that knowing no matter what I do to the phone it's covered. It's worth the cost.

We received my grandson’s new phone with a couple of days, of contacting Asurion. The Customer Service Rep was very helpful, and nice. His Mom did take him to a Verizon store for set, and everything turned out perfectly. Thank you!

Deanette ** **. Model,- SM-G930V SN. **. IMEI-**. My phone breaking up, when talking it goes in and out when talking. In like new mark on the phone I film ins. on the phone. End of June. My daughter said it was breaking when I got it. I thought it was. We live next door to her. But it not.

Very quick delivery. 5 stars! Thank you for your swift turnaround, it made making my insurance claim very quick and easy and not too expensive to be able to afford. I especially like that I can do it all online.

The replacement for the phone was easily done and thanks to the young man at Verizon who gave me all the info needed to contact Asurion to help us. The phone arrived quickly and my husband was able to get it up and running without too much trouble.

Asurion replaced phone in a timely manner. Filling out the paperwork was easy. Cost to replace phone is high. Make sure you follow direction closely when setting up new phone. It took me longer than I expected to get new phone working.

We went to AT&T for help. They told us what to do. We followed the instructions to file a claim with Asurion and got the replacement phone in less than a week after it broke. We were very happy to have such fast service.

Pretty easy and quick. I wish they'd do something different with having validate your claim, after you've just put the exact same information online. It makes it quite redundant. Other than that, works just fine. Yep, pretty easy.

It’s was my first time making a claim and it was quick and easy. The representative I spoke to help me resolve my issue. My son phone arrived in a few days. I called the number to set it up. The representative was really helpful.

I struggled a little bit trying to reach customer support by phone for an issue I had while putting the phone back in service when I received it. But generating the claim and the shipping process for the phone worked very good.

I chose a different location than normal because of ill customer service! I was so pleasantly thankful to the staff that I, will share that that choice has helped my decision to remain an AT&T customer. The staff at the Lindbergh location were professional, knowledgeable, courteous and supportive! Thank you!

The first agent was helpful in diagnosing my phone problems and quickly directed me to the dept that could help me apply for a replacement. The next agent was also very pleasant and helpful. Helped make my application for a new phone to replace my malfunctioning one stress-free. Couldn’t believe how quickly the new phone arrived. Thank you for the great service.

Great service, friendly staff, and awesome turnaround time! The representative was so nice and she did everything she could do to help me! She even sent me a link to get a free photo storage app! I am completely satisfied!

Very helpful customer service. Filed the claim for me since I did not have the faulty wireless phone. Immediate delivery of new device, received the next day. Concise instructions of how to handle claim and return of faulty device.

Both reps (the one who assisted with the claim and the one who assisted with activation/setup) were very friendly and did an outstanding job. We were out of town when the need for a replacement phone arose, and the rep arranged for a delivery to our vacation condo. Very pleased.

You are appreciated! Very professional and efficient to service me and my needs with quality time to complete task of updating and setting up new phone via insurance. Thanks a million as I am very satisfied. My experience was frustrating at first and I am glad technicians were able to get me started and learn new things about the current phone I have in my possession.

To amend my previous review of a terrible company, I finally got a representative who, after researching my claim, approved it. She stated the warehouse must have misplaced the package as it clearly was signed for and knew that expecting me to continue to wait on the warehouse finding it was unreasonable. So, after 3 weeks vs 3 days, my claim was approved and Amazon GC received.

Needed a replacement phone because mine broke on vacation. I was not thrilled that I had to do this via mail however the phone did come the next day. It was an iPhone so I will say it had instruction like I needed to call and have my phone activated which was confusing because in reality all I needed to do was replace my sim card and restore my phone from the old back up.