Asurion Reviews

Individual that helped process my claim was so helpful! Found a matching device in stock that it wasn’t showing online. Answered all of my questions and just made me feel better about the whole situation. Was scared to initially make a claim but she made it a very smooth process.

My daughter phone got wet and it started getting stuck on applications, where we couldn't even answer the phone. The lady on the phone was respectful and kind. She was so professional and excellent customer service skills. She understood my discouragement and was calming through the process. She was very thoughtful and helpful.

The phone was delivered on time. I was satisfied with the order. I have always have great experience with Asurion when I need to replace my phone. You guys did awesome job. I ordered on the weekend but I received my phone by Tuesday.

I've had my mom's phone replaced 3 times so far and have had no trouble doing so. I am about to make it a 4th time. Great people with good attitudes and know what they are doing. Some companies really don't know what they are doing.

It’s difficult when you have to verify your info via text or email, but can’t used your phone or log into a new device without text verification. That was frustrating, but at least I was able to get it resolved... eventually. Phone still arrived the next day even though the claim wasn’t approved until after 5 which was great.

I was quite happy, mainly because there was minimal hassle and paperwork to complete to get our replacement phone. The phone arrived within a couple days, as promised and returning the broken phone was also easy, with the provided shipping envelope/box. Thanks!

The transactions were quick and relatively seamless. The deductibles are a bit high, especially for phones that are over 2 years old. One phone was ready the day of, which was very convenient and the other arrived in two days. Other than the cost it was a great experience.

Great service. Great customer service. Very friendly helpful staff. I will totally recommend to everyone to buy insurance for their phone??? Because you never know when things are going to happen in life and you probably don’t have money to buy a new one. Thank you???

Exact phone replacement came very fast. The only complaint was that the SIM card that came with the phone did not work. I had to go to a local AT&T store to have them manually activate my new phone. Everything else was perfect.

The process to replace the damaged device was smooth. The online portion was simple and in a few steps. The device also arrived faster than we anticipated. The return process was also simple and easy to do. I will not hesitate to use if anything else happens to one of our devices.

I got my phone the next day but the sim card didn’t work so I had to call my carrier to resolve the issue and once resolved the phone worked without any problems. The woman who took my claim was very helpful.

The process was self service. I was able to easily open a claim through a link sent to me by AT&T. I reported what happened to my phone, I was given a deductible amount and sent a new phone within 3 days.

Everything was handled immediately and with care. My iPad was stolen and I called to report it -- the rep handled everything quickly I received my replacement iPad in a few days. Then the next rep helped me program it and get it working. Everyone was really nice. Was a seamless transaction. :)

Everything was so smooth! It was easy to file the claim and very quick response. The shipping was fast as well. Received the same device and was able to set it up without any trouble. Altogether it was a great experience. I would definitely recommend.

My sons phone was unfortunately stolen. I contacted AT&T Who referred me to contact my insurance on the phone. I placed the claim online. It was easy to do online. We received the phone within a couple days. Smooth process to make the frustrating situation better. Thank you.

I’m pleased with my new phone and will continue to do business with AT&T. Phone was here in 2 days and connected. It was easy. Would refer a friend or family member. This is my first time doing the insurance this and it was a breeze.

Asurion delivered exceptional service and quickly delivered the replacement phone. I have used them a few times over the last few years and they are consistent with timely quality service. The online system is easy to use and fast. A+++

I've paid a premium for over 3 years. My phone screen was lifting up. Unfortunately after paying for so long I still had to pay $100 to get a new phone. They no longer had my model but sent me a very nice, brand new not refurbished, replacement phone. Very easy to convert over. Very pleased with the service. Only complaint was the hour or so wait to get a simple question answered after I got the phone.

The Asurion customer service instantly taught us how to troubleshooting over the phone, and no doubt to made a decision to change a new one for us with the next day delivery on weekend. Thank you for the highly effective service.

The overall process was very simple and easy. The new phone was shipped quickly. The instructions were very easy to follow. Unfortunately, we could not access the damaged phone, which made the actual setup of the new phone quite easy. We are glad we have insurance on our smartphones!

New phone arrived promptly and I worked with Apple to transfer data from old phone. I was surprised to see “new” phone provided is AT&T “Certified Restored” rather than new. Please email me or call me (**) with explanation. Thanks. Robert

Process was simple, item arrived as described and in a timely manner. Representative was very helpful and answered all of questions. Being this can be a stressful situation all my concerns were met. I could not have asked for a simpler process.

I have had pests problems outside of my home for years that I have tried to tackle on my own, but with no results. With the treatments from Asurion, my home is pest free and we are so grateful. I highly recommend this service to anyone who’s looking to get rid of the pesky pests once and for all!

My new phone arrived in two days which was very nice. Everything was in great shape when it arrived. I was able to set most of it up myself. Nigel, the pro tech, was very helpful in helping me finish activating your phone. Overall, it was a very good experience.

I did a report online and took be 10min not even, that same day it was approved it shipped out and was here as promised. The activation process was bit complicated but I managed to figure it out. Thank you.

Our granddaughters phone was stolen. The most difficult part of the experience was in getting the claim submitted. The app wanted to send a code to the cell phone that was stolen, couldn't get past that. So I tried calling Asurion time and again but no one ever answered! I finally had to call ATT to get them to connect me. I do want to thank the Asurion gal that helped us get our granddaughter's replacement phone operational... She had the patience of an angel in dealing with our angry and abusive granddaughter. She kept her cool and did a great job!

Very please with your service. Very helpful staff. They went the extra mile to make sure my needs were satisfied. I use to have a bad opinion about this type of service but they sure changed my mind. Thank you.

Thank you very much. I'm so happy y'all gave the phone from that day to another. So very excited to use this other phone. Hope you get the phone I sent you. Thank you so much for y'all service. Tomorrow I am sure will have to get you????

I've never had a problem. We have always had fast, friendly service and claims. Phones are so expensive so I feel it's worth every penny. I decided on insurance when my son was a teenager. I'm grateful for this company providing protection for my investment.

I couldn’t use my phone after the screen cracked and I was very desperate. You guys got me a phone in 2 days! It was very easy step by step process of claiming and setting up my phone. Thank you so much!

I was shocked to receive my replacement phone within 24 hours of putting in this claim. Thank you In this matter. My experience was excellent. I received help and also phone was tested by Technical and was told that there are others claims involving Face ID and Apple Pay problems.

My representative who assisted me was awesome. She even spoke w/ my son to ensure him his device would be replaced. It was much needed and a big deal for a five year old. I’m so thankful for her. She was attentive and made our night.

The customer service was fine. The only issue I had was I had to call back even though I was assured I would get a callback to complete the transfer of the data. None called. It took a call on Friday of last week to finally get the phone activated.

I received my phone within 2 business days as promised. I chose not to return my old phone because it didn't even work enough for me to wipe it. I hope this will not cause excess charges on my bill. Thank you!

Everything went well except for activation. Had to go to get AT&T store to get activation completed. Phone arrived on time and the return process was very easy. The new phone works as expected. Glad we had insurance. New phone matched the old phone exactly.

I’m very pleased with the fast turnaround. My kid uses this phone for medical needs multiple times a day. It was accidentally damaged to the point of it being unusable. We had to resort back to old school methods of dealing with the illness. So glad to have the phone back and working correctly. Thank you.

I had to actually call Asurion as my phone would no power up to receive a text message to complete an online claim. The hold time was a little long. Once I was able to speak with a representative they were very courteous and helpful. I received a new phone promptly. I am very happy with the service and plan.

It was a great experience and fast service. They really helped. I absolutely don't have any complaints and will recommend them to family and friends. They are very helpful. You can't go wrong with this company. My family has no issues with them.

I have had nothing but awesome service with you folks! The warranty and replacement phones have been excellent! Very easy process to go through this whole time. I have had this insurance for several years! Very pleased! The customer service was quick and professional.

This was a quick and easy task. I use my phone for work and it was detrimental I get it replaced ASAP. I had my replacement within 24 hours and back on the right track. I recommend Asurion to everyone. Great service.

Asurion folks were informative, accurate, and prompt, and the website was easy to use. We got our new phone earlier than expected, and even the activation was easy! We hope never to need Asurion again (the loss of phone can be devastating - and even unsafe!), but they were such a pleasure to work with.

My replacement phone was received quickly on the the next day. The new phone looked nice. The directions to follow made it easy to get the new phone in working order quickly. Mr. ** at AT&T was excellent in assisting me in setting up the new phone.

Was easy to contact someone in regards to my claim over the phone. They were helpful and got the new phone to me ASAP. I am glad that I had the Asurion insurance coverage to cover my damaged phone. Thanks Asurion & Verizon!

I am careful as can be with my devices but accidents do happen. Phones and chargers have issues, life happens so to speak and when it does happen it is so nice to know that my carrier and my insurance Company Asurion is trusty, steadfast and right there by my side to get my family up, connected and running seamlessly as possible -- Thank you so much!

The repair was very smooth, there were no problems at all. The technician did a great job, he communicated the process of the repair in advance and had the phone back in our hands very quickly. We were very satisfied with the repair.

The whole process was very fast, from submitting the claim, to approval, to getting the new device. The instructions were all very clear throughout the process. They provide clear instructions, with the right amount of detail, for copying data from the old device and activating the new device. They provide packaging and a prepaid postage sticker for returning the device.

I kept losing contact, they could hear me but I couldn't hear them. I had to make 3, 50 mile round trips before the problem was corrected. The phone was reset, a new SMS chip was placed, but it didn't help! So I filed a claim!

Excellent service, quick and accurate. Very responsive, and understood how to make things right. Sent the correct phone the first time and were knowledgeable of carrier and program requirements. Appreciate, the courtesy and knowledgeable staff. Would recommend your service to friends and relatives. Thank you.

The process was fairly seamless after I was able to actually make contact with the company. I believe that due to COVID it was a delayed interaction. But once I got through and got my phone it was very easy.

Quick and simple service. Gives you options of replacing screen or phone. For the amount insurance cost a month it would be nice if phone replacement was a bit cheaper. Overall great service and the replacement phone arrived quickly with no issues.

Excellent help on phone everything was taken care of and replaced. great people skills. Would recommend to anyone that this is a great thing to add to their phone service. Everyone should do this so they know they have a great backup to phone repairs.

Very easy to submit claim. Phone came by Monday even though it had been a holiday weekend when my phone broke. So glad I have this service. I will definitely keep this service for my current and future phones.

Well I bought my item and the insurer promised to pay me the amount of the accessory which I am sending the receipt of the purchase. They showed me trust and honesty. They were very kind and very happy that they solved the problem for me very quickly. I thank them all patience and kindness.

Prompt and painless to get the phone. Will see how switching over goes on Friday. My daughter, whose phone it is is on vacation with my sister. I will see her on Friday so that’s when we will activate it.

I enjoy the times I've had to replace my phone from cracks. Great service. I was worried at first when I received an upgrade for my Note 9 but after talking to my carrier and Asurion I was no longer worried.

This service was incredible. I filed the claim and within a day and a half I received my new phone. They were helpful and very understanding. 100% would recommend this service to anyone. It was worth the wait and I will use it again if I need to.

Fast service. No runaround. The staff helped me with paperwork and it really cut the time I spent worrying if I had done it right. Faxing is not easy to access, this is a small town and I was so thankful!

They are a scam company. Look at yelp reviews. Don’t believe the reviews on this website. They are rude and don’t show up to repair your product or appliance. I have scheduled multiple appointments and they will not show up or late cancel- same day after waiting for week to get an appointment. I would avoid Asurion like the plague.

Representative was wonderful. Some issues when phone arrived. The iPhone that was sent wasn’t rose gold, it was gold. And only holds a charge for two hours after a full charge. I’m not happy. This was obviously a used phone with issues not resolved!!!

3rd customer service person finally helped me enough to get the device operational. The 1st customer rep said I was a biz acct and after much time waiting, a 2nd person after a long hold answered then we got hung up and your salespeople didn't call me back and they had a backup number. I called again talking to the 3rd rep and she said no idea why the 1st person said it was a biz acct which it is not.

After experiencing issues with my WIFI for about a week, I was happy to receive my replacement phone in as little to 1-2 days. However, it was a bit tricky to activate my phone because I had to call ProTech multiple times.

My phone was dropped in water and ruined. I went to my local Verizon store where I was my problem was noted and I was quickly processed to get my replacement phone. My new phone arrived at my house by 10:30 the next morning. The entire process went very smooth.

Initially I twice received the wrong phone but eventually Maria spent two hours with me on the phone to submit a new claim and I received my new phone 24 hours later. It was also upgraded to an iPhone 10! Well done Maria.

Thank you, for great customer service. I received my replacement phone in a very timely timeframe. There were very easy to read instructions with great direction of what to do and when to do them. I was able to follow very easy. All return material was also included.

Quick and easy process. I live in Alaska and my phone shipped the next day and I thank you guys for that. I really needed a phone. The phone I receive was in precincts condition and I was very excited to use. Activating my phone was a one step process.

I had a new phone on my doorstep in less than 24 hours! That is amazing! Same phone, and little cost compared to what I could have had to spend on a new phone. The only rough part was the activation part. The people were very slow to respond and get a hold of online.

The phone arrived in one day! The tech who helped me set it up was amazing. He was so polite and caring. He was on the phone for almost an hour making sure everything was correct. We had great conversation while waiting.

I have been a happy customer with AT&T for 15 years. My last experience was great, the Agent was prompt, precise, courteous and on top of my issue. She resolved the matter expeditiously. I’m absolutely satisfied with her efficiency. I have successfully changed our WiFi passcode with no problem, thank you. For making my issue simple and exact... I look forward doing business with you.

Had cell phone with broken glass. Called carrier and was directed to Asurion. Representative took our information, asked a few questions, explained cost of replacement and promised to send out replacement phone. It came second day after call. Only had to deal with broken phone for 3 days. Very pleased.

Everything went well except for my other phone. It died and there's no way to charge it. Other than that got some of my information back on the new phone. Call the AT&T office for advice to turn the phone on. Receive the answer was looking for.

Asurion has been great! I’m very happy with everyone that I dealt with and everything that you did was just perfect. Thank you. My insurance claim was processed perfectly. And my new device shipped just when I was told it was going to ship.

It was quick and easy. Set up at home was a little difficult and had to go to Verizon to verify. But overall it was an easy process with great customer service. I got a quick response via email and all instructions were included. It was easy to follow and no red tape to have to jump through.

Received my phone faster than I thought [Next day]. The rep was very easy to work with and fulfilled our contract without issue. Glad I had insurance on the phone. My husband isn't the most responsible when it comes to taking care of his things.

The person who answered the phone when I called was polite, and efficient. I appreciated her expertise and it was a good experience. The mailing arrived when she said it would, which is always helpful.

Super excited that I didn't have to pay a high deductible. I did experience difficulty transferring my info over. After talking to 4 pro tech support to no avail. I ended up taking my phone into the store. I'm happy now Jarrel at the store in Snellville was very thoughtful and helpful with getting all my info back on my phone.

The task of replacing my defective tablet was seamless, easy, and delightful. Thank you for sending the replacement very quickly. The Return instructions were very clear and easy to follow. Thank you very much for being there for me when I needed you!

I filed a claim online on July 28, 2020 and it was very easy and self explanatory. My phone arrived the next day. Great Service. I have been using AT&T as the carrier for our business and always get the best service.

Yes he was very helpful. Called and showed up on time. He went over the new phone with me and showed me how everything works. I’ve never had that service offered to us before and we’ve been with AT&T for probably 15 years at least. This is very helpful for people that’s not up to date on all the advanced technology. I would recommend AT&T to all my friends and co-workers. Thanks.

I ordered my phone and had it the next day, I’m actually writing this review on my new phone. Hella happy with it. It’s like I never lost my phone in the first place. Thank you Asurion, is recommend you to anyone.

I filed claim via phone. When you DO NOT have your phone (reason for filing claim) it is challenging to file a claim. Once able to navigate the IVR to real person I found the process to be very consumer-friendly. Thank You for having trained personnel. It made a VERY unfortunate situation on my end seem like I had help and I wasn't in this alone. Go grab someone's phone and watch them come unglued as they realize it's gone (stolen or lost). It is amazing how connected to this I have become and I'm not alone in that. Only word I can use to describe that feeling is "disheveled" . THANK YOU to you and your team!!

5 Stars, Very quick service! I had a new phone one day after submitting the claim(and I live in a remote area)! AT&T was also very helpful with the process from start to finish as well. I would recommend to a friend!

I made my claim and by the next evening the phone was on my porch. The whole process was very easy. The claim process is very straightforward. The only thing that I have to complain about was that they forgot the little piece to put the sim card in the phone so I had to take it to AT&T to fix.

Shay was great. Great customer service, very courteous, professional, well-spoken. This would be five-stars if the phone that was sent out to me to be replaced actually worked. I am currently in the process of trying to get a replacement phone for my replacement phone >:T.

Very quick and easy instructions. Everything was clear. The phone arrived quickly and the instructions to transfer were easy to understand. It was the easiest transfer I have done. I did not have to have any help for the first time when dealing with electronic issues.

The rep was fantastic. Professional, Courteous and knowledgeable. Got the issue resolved immediately and even gave me a callback to verify all went well. Walked me through the process from A-Z and was patient doing it.

Quick and reliable service. My claim was processed within a couple of days and my new phone was shipped. It was easy to return the old phone as well because the return packaging was provided with the new phone. I will use Asurion again in the future.

Lost my phone and had no idea where it was at. With AT&T, the phone was disabled, my claim was filed and a new phone was in my hands in less than 48 hours. How is that for service? I would say AWESOME!!!

I am grateful for ASURION helping me get my phone situated, due to the mistake that At&t did the Representative from ASURION was very helpful, professional and I greatly appreciate for them. You never know what you got good until it's gone.

After speaking with an agent she answered all my questions and I received my phone very quickly. I had a small issue after transferring my phone which was handled but another agent. She was very well informed on how to assist me.

I was confused at first, called through AT&T and thought that was all I needed to do. Received an email and went ahead and filled out the form. Once the form was completed everything went smooth. Quick turnaround! Received my replacement phone the next day.

You have one of the most efficient and valuable services I can think of. Nothing works better and save you from going down a potentially dangerous situation when your phone is lost, stolen or damaged. Excellent professionalism! The attention to detail when mailing back a found or damage phone is also super important.

Thankful for the delivery of the phone. However I was on hold for over 90 minutes on Thursday only to be hung up on. Again on Friday three times I was on hold and disconnected. FINALLY I got someone that actually took care of getting the phone working. SIM card that was sent was not set up,.

Quick; very quick response. After calling in my claim I received the phone the next day. I received detail instructions on how to set up the phone and return the broken one. For me purchasing the insurance was good investment.

The touchscreen was damaged on my wife iPhone XS. Thanks a lot for the effort and support to result this issue. Love the service and the experience. I will recommend use Asurion for future. Great move from AT&T to hiring this company to manage those issues.

Allows great assistance with AT&T! I've been with them like 15 years and they have always been helpful and courteous. We have also done a lot of international traveling and their international plans have been ideal for our needs! I would recommend AT&T highly as a carrier!

I got my new phone quickly. I needed a little help transferring my photos. Susie and Chris helped me when I couldn’t figure out How to accomplish the task. They also gave me pointers and texted me some links that would help. They were so helpful that I didn’t need to use the links. That were very helpful. Thanks!

I was very pleased with the customer service that was provided to help get our replacement device activated. Also, the delivery was very quick the new phone was delivered the next day and we had the new device working by that evening. Thank you!

Very satisfied with the Asurion Insurance service. Was an easy process submitting my claim and the replacement phone was delivered the following day. My iPhone was an older model and they upgraded me to a newer model iPhone no additional charge.

Easy to use and fast delivery. Super easy set up. Ordering and explaining issue was very easy dropdown made it very easy to work with. They used an expedited delivery service for no extra cost. And then once I received the phone it was ready to go.

Your service is great! The phone was delivered sooner than promised, and activation was easy! The phone is working properly, and all my apps were transferred, the phone looks like new... Thank you guys for the great service!

It took 4 tries to get it resolved, but finally a phone that works. They kept sending me defective replacements, so that has been a huge time killer and a pain to get this situation resolved. I would recommend that refurbished phones be better tested before sending them to customers.

I lost my Cellphone on vacation and you guys were so quick in sending me a new one. When I got home I opened my phone and Asurion helped me completely set up my new phone with no problems. I was so thankful to be helped so quickly so I would have a phone to return to work!

Timely taken care of with easy instructions. Perfectly and seamlessly done! Thank you! So very thankful for Asurion covering all of our devices. I would recommended these services to anyone! Very well worth the small investment. If you have not taken advantage of this service in the past, sign up now!

Quick, accurate service from when I first called, to delivery of a new phone, to return of the old phone. Way better than I expected - excellent customer service. Everything was explained thoroughly and accurately. Overall and excellent experience. I will definitely purchase this insurance on future phone purchases, and will recommend to others to do the same. Very easy and quick process - no hassles.

My Phone was Replaced quickly and It was easy to set up. I am glad I had insurance on it. The phone was sent overnight when my last phone was stolen. The process was quick and easy online. Highly recommend this service.

Yes I would. They were excellent service. Within 24 hours a replacement was here. Thank you so much for all the help and service. The professional service was spot on with any questions answered correctly and to my liking. We did not receive any issues once we got everything established about the phone. I would highly recommend them to everyone to have on this plan for their phones.

Wonderful Customer service. I filed my claim and was able to receive my new phone the very next day in the early afternoon. I couldn’t have asked for better service than that and the customer service rep was awesome and helped me with answering every question that I had about the process. Would definitely recommend.

The replacement phone works great, wasn’t expecting such an upgrade and it arrived very quickly. Thank you! I am happy that I carry this insurance, it has come in handy time and time again, I would highly recommend having this insurance for mobile coverage!

Matter was handled quickly and easily. Customer service and answering phone calls was a bit problematic because of short staff but all and all, handled well. I feel assured that if there are any other problems with my phone, I can depend on the same quick response.

I went inside the AT&T store and was sharing the problem my daughter was having with her phone. The sales rep told me to process my claim online, he said the process was easy. I must say I loved it! The process was seamless! I would recommend it to anyone...

Everything handled quickly and professionally. My phone screen was cracked and the person I talked to took care of my problem and sent me a new phone. Setting up the new phone went smoothly and everything is working well.

My daughter’s screen needed to be replaced. The tech arrived, but said he had a defective replacement & couldn’t replace her cracked screen. Was then told by the tech that I needed to schedule another appt. And after a brief discussion w/CS about what had happened, I was shipped a new phone & got great service with setting it up.

Phone shipped to me very fast. Which was very helpful. Only complaint is had to do everything online without online access to my email. Wish there was an alternative way to view and complete claim without having access to online. My phone complete crashed and wouldn’t turn on so until new phone arrived. I had to try to make other arrangements to get access to my email.

It was a Quick and easy turnaround. There were no hassle and I am happy with all aspects of the replacement experience. I will definitely recommend this to others and now I am hoping the new storage with account update Will be great too.

The customer service was amazing, they talked me through using the online process which was very smooth and user friendly. We received our replacement device quickly. Returning the broken device was just as easy. We will recommend this insurance.

The assistant helped me very quickly in getting my device replaced. I had my new replacement overnight shipped to me. Will most likely contact them if any other issues arrive. I will also recommend other AT&T customers to think about covering the phone with Protech protection.

Arrived in 2 days in excellent condition. The quality of the packaging was exceptional. It was very easy to process my replacement phone. I am 100% satisfied with my experience. I would recommend Asurion to everyone that I know. I have heard from people that I know that trying to replace their phone with other carriers could be a nightmare.

Great services every time I have required a need, always professional and kind, And delivered My new phone on time to help with my needs. I would recommend you to my friends and family. Thanks For being such a great company.

I have had to Asurion a few times for phone replacements on my account and I’m always so impressed with the 24 hour delivery. Great job! I just really appreciate the fastidious shipping and easy replacement instructions. I just really like this insurance.

Associates were courteous, friendly, professional and knowledgeable. Associates were able to provide valuable information to assist me with making my decision. Asurion was able to provide a quick turnaround and the tracking feature on the website was easy to use and follow.

Losing a phone is not good. You put good back into our lives. Thank You so much for your speed in getting us a phone. We are still trying to get used to the new different functions that came with this one. Not being a computer geek does not help.

The phone arrived quick and it was easy to send the broken phone back. The line was easy to transfer, and the people that I called were very helpful. If I run into any more issues, I will use this service again.

Our experience with Asurion was one of the easy and the most trustworthy. We needed to replace a damaged phone as quickly as possible. Asurion promised 24 hour turnaround time which they delivered on. I would recommend their service to everyone.

Website was easy to navigate and service was prompt. We received the phone timely. The color and size was exactly what we needed. The deductible was reduced because we had no claims. That was a pleasant surprise!! By adding the deductible to our monthly wireless bill, we paid no money upfront. Thanks.

The representative was amazing. He was not only knowledgeable but very courteous and made the experience feel like a breeze. I truly think this man deserves a praise and a good raise as you rarely come across such professionalism and kindness all in one. Thank you for your help.

Service was wonderful - I received my replacement phone quickly, and returning my old phone was a breeze. Unfortunately, my phone was so damaged that I could not turn it on to erase it, so I had to send it back with all my data still on it. In fact, ALL directions were based on the assumption that your old phone was still working. I found workarounds for everything but how to erase it.

They were real nice to me. They talk to me about get it ready to send the phone back. They explain every thing to about what do for everything. Thank you.. I Like the way they talk to me about different thing for the phone. I like the way she talk about differ thing they have on the plan they have to work with. Thank you.. That all I can write about..

Asurion has been great. We have not had any issues for any claim. They are very quick in responses and you get your replacement product out to you so quick. We were surprised how quick everything happens. We are very pleased with everything with Asurion.

Very timely and efficient. Customer service was excellent. Think a replacement should not cost so much even though it's less than buying a new one even with paying for the insurance each month. Phone still gets hot and says temperature. Other than that the phone is working great.

It was a great experience because I lost my cellphone and I reported and the another was in my door. Thank you very much. I really appreciate it because you sent me a great cellphone. Well I don’t have anything to say. Just thank you.

Man what an experience. I never knew this door to door service was available. And especially during Covid19! WOW!! The gentleman did an AMAZING job and even replaced my battery for me. Outstanding service. I already told friends! Asurion is always worked in a timely manner and very responsive! THANK YOU!!

Totally awesome. Simple, timely process that everything worked exactly as planned. From reporting to receiving to activation. Next day delivery, completely accurate instructions, and complete transfer of information from one phone to the next. Topped off with simple return process. Thanks for a Service well done.

Very easy to work with Asurion. No issues with getting a new phone. Easy to send old phone back and receive notification of them having received it. Thank you so much! I will continue doing business with Asurion as long as I can.

I received my new phone but it still has the same issues as the old one! So it’s the Apple product. Has nothing to do with Verizon or Asurion who are excellent customer service trying to make their customers happy!!!

So frustrating not to have a functional cellphone, but it was so easy to get the replacement and transfer everything, took like two minutes to do the online form to submit the claim and two days later the new phone arrives. 10 out of 10!

The beginning process needs to be reviewed. You are only given the option to chose either damaged screen to be fixed or internal damage to be replaced. Need an option to replace the phone for a damaged screen. After that everything was easy and smooth. The case is not closed yet. Let's see.

My son broke his iPad, and it was very easy to do the insurance claim online. I received the new iPad the next day. They didn’t have any in stock of the one I had so I received an upgraded version. Plus the instructions on how to transfer was very easy!! Awesome job.

SUPER easy to file a claim online. Phone got lost going down a river. Why anyone would take their phone on an inner tube is another subject. Had the new phone the next day. So glad I insisted on this coverage for my granddaughter. Great service!

Service was extremely fast and efficient then customer service was fantastic. When I had an issue the phone was delivered within 24 hours as promised. When I received the new phone it was in perfect condition and they supplied the envelope for me to return the old phone and made the process extremely simple.

My son's phone was lost/stolen and Asurion replaced it in a day. We were very satisfied with the service. We were also very satisfied with the AT&T agent that processed our claim over the phone. We will tell our friends to take the insurance.

I received my phone the very next day. I have not had any problems with the phone either. I was having trouble doing my claim online but the representative handled it for me. I would use the service again. I will recommend the Asurion to my family and friends.

Asurion sent me a new phone within 48 hrs. I was able to do everything online and the process took me five minutes. I received a new phone as a replacement and was able to get it up and running in minutes. Thank you.

It went perfectly. Sent back old phone, received a new phone within 24 hours. The instructions were clear and direct. I had no questions. I would use the service again. My payment went through quickly.

Service was fast and easy. But I think the wrong phone was sent. The phone on this number was a Samsung and I got an iPhone sent. No complaints. Just happy to have the phone replaced. Thank you so much for such quick service.

I received the phones in a timely manner and was notified the whole way till they were delivered. Very useful and helpful over the phone with helping me with my first claim. Appreciate the quick, nice & helpful service. Thank you!

We had a great experience with customer service. Got the phone in 2 days. I would definitely work them again. It’s worth the monthly payment. The Verizon should extend the warranty to all of their phones after the original one runs out and go with a Asurion company.

The whole process worked smoothly. My wife’s iPad Pro is now up and running and all apps and files and settings are good to go! I am really glad to have the service agreement with all my devices. Could not be better!

It was easy to use the online claim filing option. And we received the replacement phone the very next day... which was a lifesaver. Very pleased with Asurion‘s service - and would be happy to always recommend their protection plans.

Asurion spent the time to look for a special phone for the visually impaired that Verizon carried. Great job both Verizon and Asurion. I did have to push Asurion a little to go outside their box and escalated to management in order to get the special needs phone.

I mailed in my card today. Very frustrated with the computer options and would give it one star. Once I got with a human, everything was solved. The computer options did not allow for what I needed. The agent was able to override. Very patient and stayed with me until everything was resolved.

I received fast and friendly service with Asurion customer support. They understood and provided information and help that I needed. I received my phone and instructions quickly, they were easy to follow and understand. I would recommend Asurion to my family and friends because I will like. They are a great company that cares.

My phone was not holding the charge. Your customer service staff did a great job answering my questions and advising me on what I needed to do in order to get a replacement. They let me know how long it would take and how to return the old cellphone.

I was treated very kindly. Fast service and excellent assistance. I was able to get a new phone next day. The support person who helped me was so patient and understanding. She made sure I had everything I needed to get me back on track. Thank you.

My phone was broke and I went Verizon, I was told, due to the damage I would have to go online. It was hard because I had an older phone and the system would not recognize me when I put in all the appropriate information. So I would get frustrated, and quit. When after numerous attempts, I called customer service the technician still has issues with my phone, but was, able to get me taken care of. It's a great service.

My phone took a direct impact on the corner of a sales counter, and it was unbearably malfunctioning. Thanks to Asurion, I was able to get the problem taken care of quickly, reliably, and cost effectively. I would very strongly recommend this warranty service to anyone that I know that has products covered by Asurion.

Sent us a phone that didn’t work. If they send refurbished phones they should be inspected before sent to consumers. We went without a phone extra 2 days that costed us money from our business! I feel we should be Reimburse the money we paid for our new phone.

It came fast and I was able to get my phone back connected quick. The phone that I received is in good condition and I didn’t had a problem with it yet. I like that the company priority is to keep the customers happy by getting them their replacement device to them ASAP so they don’t miss a beat.

My phone screen was broken. I sent my phone in for repair and was told that my model was outdated. For $150 I received a new phone. No complaints with that. That service was fast and the staff very courteous. Many thanks for all of the help.

You took care of the problem in an efficient manner. The person on the phone was very knowledgeable and friendly. Your service was every quick. The replacement arrived in an very quick timeline. We appreciate the timely manner and personality of you personnel.

Easy to use and quick to deliver! I did it all online with easy instructions and it was delivered within a few days, with full instructions on setting up the new device. I would like to thank you all for your help!

The handling of my claim was very timely. I got the replacement phone in 2 days and it was the correct the phone. The carrier that brought the phone waited until I got to the door and did not leave it on the porch.

Really great service! The process was seamless and very efficient. My new phone came in 24 hours or maybe less.I was very impressed. I will definitely recommend to family and friends. Would use this service again if needed. Can't thank you enough! Very pleased.

I was made to feel cared for during my time of need. The rep Soso, she gave me the confidence that everything was going to be okay, as she walked me thru my specific situation. Professional. Reliable and Patient. I am very pleased with how everything was handled, I was given information on where to send my material before and after service. They sent me the required material to return products.

Everyone is so nice and professional. Thank You!!! Received phone fast. I have insurance on all my phones. I have been with you for years as I have been with Verizon for years and it's a Fantastic match up!!! Thank You, Vicky

Contacted Asurion and received a replacement for my iPad the next day. They were there to assist me setting up my new device. Then I rent the damaged device back to them. I was able to track the package. I received an email from them when the damaged device arrived. Great service to have.

Was very pleased with the way the claim was handled. Online process could have been a little better but phone support was excellent. Would use this serve again. Sent a brand new watch to replace the one that was broken.

Excellent service. Very pleasant to talk to. They didn't have the Note 9 so they substituted with the Note 10 plus which is very accommodating. Delivery was prompt and the phone works great. Thank you very much for your help.

My son had a damaged phone. We experienced very good and helpful service with the phone replacement. The phone arrived in good condition and in a timely manner and to the address we requested. I would definitely recommend Asurion. We have had multiple good experiences over the years.

The response has been quick and helpful. I just need more direction on how to send the damaged phone in. I appreciate that the deductible was reduced In half because we haven’t made a claim in so long.

I had some difficulty getting my phone to Load. The young lady I spoke with helped me reset everything and start over. She was very patient and courteous. I appreciate all she did. My old phone has been shipped back.

Got my phone the next day, that was great. Thanks for that. Don't know what else to say, once again thank you. Been with ATT for years. Keep up the good work, thanks for my phone. Have a good and blessed day, be safe during this pandemic.

Making my claim was easy and efficient. I was promised my replacement in 2 business days, in came in 1 day and was delivered on a Saturday. Fast service, thank you! I received my replacement phone in great time and in perfect condition. Instructions to activate and get started were clear and easy to follow. Thank you again.

Speedy delivery of the replacement phone. Included in the package were clear directions on how to set up new phone and return directions. The return internal packaging was a nice set up in order to safely return the damaged equipment.

The claim was handled promptly and without any complications. Our employee was up and running with replacement phone in quick time. The automated claim process was very easy to use and the notifications of the claim progress was informative. Thank you.

Broke mower clutch wire...simple fix 1 day. 3 months later still waiting for them to pay repair bill so I can mow. Never pay for this crappy insurance. They stall and stall and do not do what they say.

Asurion has great customer service and always so helpful. The tech person that came out both times did a wonderful job. I have no complaints for Asurion. I can actually say great job and you show great core value to the company. Thank you for all your help with my iPhone.

Representative was very professional, responsive, and helpful. I appreciate her willingness to help me as I really needed another phone due to my grandson having autism and I may have had to reach out while watching him. Thank you again for your assistance!!

The initial goal was to have the screen repaired and we had to schedule a week out, then they called and rescheduled for another week out due to COVID, we understood as COVID is effecting everyone, however the service tech never showed up and never called. I called Asurion who called but could not get the tech or the service contractor. Asurion arranged for a phone replacement instead of screen repair.

The whole experience was very fast and easy. Easy to follow directions. I would recommend to others. Overall it was a great experience. AT&T is a GREAT Company to work with also!!! I am looking forward to many years with them.

Asurion was very prompt in replacing our lost device. We reported the loss on a Saturday morning and received the replacement device two days later on Monday morning. It was simple to reactivate with the instructions provided. Asurion has been very beneficial for my family and worth every penny!

My claim was handle very quickly and got my replacement phone in two days. I like how easy and quick it was.. I did it online. The form was very easy to filled out. Once they got my documents they said it would have to be verified the next day. They email me say it was verify and my phone would be sent out and I received my phone two days later.

Our young teen walked into a pool with his phone in his pocket and was heartbroken. Thanks to Asurion his replacement phone came quickly. The website was easy to use and we even got an upgraded phone and a discount on the copay!

This was my first time to use my Verizon insurance provider. (Asurion). So pleasantly surprised and relieved when getting my new phone (previous one broke) - was so easy practically costless. Then when I needed to return my old phone, I became ill and didn't get it back on time. However, Asurion kept reminding me through email - and I finally sent it back late. It was easy mailing back, practically had to do nothing. Asurion was so patient and allowed me send back late with no fees to me. Thank you for being so organized and efficient. I have 5 phones on my plan and it was a relief to the others to know how our insurance executed my experience.

I contacted Asurion when my replacement device was having issues and they immediately provided a new device to me. The process was seamless and the customer service was the best I’ve ever experienced! Thank you so much for your help - I highly recommend Asurion for your phone replacement needs!

Once the claim was filed, a new phone was sent quickly and expeditiously (filed the claim Saturday, had the phone by midday Monday). It came with easy-to-follow instructions and convenient return packaging for the damaged unit. Overall a satisfactory experience.

My phone was replaced in a timely manner with customer service that did not appear like they did not believe me which is refreshing. It was also nice to get the replacement phone before returning the damaged one.

Extremely happy with how quick and easy everything was. Filling out the form online was easier than I thought it was going to be. New phone was received earlier than quoted. My daughter was only without her phone for a couple of days. Good experience all around.

No issues with the new device, I just wish they wouldn't have put the refurb sticker on the back instead of keeping it normal as the original build. Overall a good service, especially if you are need of your phone being replaced, their service was very fast. Will use them again in the future!

Without Asurion I don’t know what I’d do. I have certain family members that go through phones like I change my clothes. Dropping them on concrete and in water all the time. Asurion always comes to the rescue. Understandably they do have a annual limit of 3 or 4. But without their insurance I’d be paying for phones for years. They are great.

I didn’t even have a chance to get anxious over waiting, as just as I was about to wonder, I’d get an email answering my next 2 questions. The return protocol was simple and easy to fulfill. I will never know what happened to my phone and why it failed.

The claim process was straightforward and simple. I actually prefer a live agent as opposed to online options only because of some nuances I may encounter when filling a claim. For example, my first replacement malfunctioned upon receipt, then exchanged for another device which later on also malfunctioned. You can't explain that with an online option.

I love the Asurion insurance plan! it is like no other out in the marketplace. The monthly amount is conveniently charge on my mobile bill with no finger lifted on my part. Best part? When placing a claim - it is hassle free and fast.

The agent was Patient, knowledgeable and efficient. I was off the phone pretty quickly with a resolution. Actually the phone was just disconnected by me and I had to call back and the agent made sure that she left the proper notations on the account.

Claim was executed very efficiently. I was very happy with the results. Claim filed late Thursday night (electronically). Shipped on Friday afternoon to Alaska. Received Monday. Excellent work! Phone is in excellent shape. Return directions clear and easy with preprinted postage.

Broken home button, I had insurance & things are right & good again! Very pleased with the fast incoming Phone & the easy Return label system. I would recommend to anyone, buy the Insurance for your new phone.

I had excellent customer service and assistance. It was quick, easy. I appreciate how quickly all of my concerns were handled. The customer service agent was helpful and courteous. Setup was quick even though I had trouble with the online activation. I was able to call and get it activated with no issues.

My son's dog chewed his phone up. We had a replacement phone within thirty six hours after we started our claim. Thank you so much for such speedy service. It's well worth what we pay for device protection with Verizon. Thanks again. Have a great day.

The whole process was fast and easy, the customer service representative was professional and extremely helpful. But the best part is, I received my new phone in less than 24 hours! Returning my damaged phone was very easy as well. I could not have ask for better service, Thank you!

Very quick response & mailed me my new device in 2 business days! It was so fast and easy. Returned my device at USPS the next day with the return label as instructed. And I got a discount on my deductible! I’m so glad I trusted Asurion with protecting my devices. They take the worry away of accidental damage to my device.

Asurion customer service was like a breath of fresh air. They are always there to support the customers through a bad situation. No matter the severity of the situation with your device asurion has always gave me and my family a relief.