Asurion Reviews

We had a complicated situation with a stolen phone. Asurion reps guided us through, told us what to do with Verizon, and turned around the claim very quickly. The online submittal forms and process were also very easy to use.

They replaced my device easily the first time. Unfortunately that one did not work properly so I had to return that one. However they then gave me a brand new phone to be sure I would not have any more issues. I am very happy with my phone and also glad that I had the insurance.

I am well pleased with the service that y’all provide to me. I really appreciate the help with the phone and assisting me in getting another one right away. The person that help me was real nice and sweet . They sure that the company is real professional. Thanks again.

Would have loved to been able to do this all online without the need of a customer service agent, however I received an error saying that I would need to call customer service. When I called customer service – although they were awesome - did not have a clue about why I needed to call in. Still. Great help. Quick delivery.

The delivery was as promised and I was able to transfer all of the data from storage in the cloud and with a few exceptions was up and running within a couple of hours. Good that I had the insurance through my carrier.

Fast replacement at a fair deductible. I'm very glad to have been insured. This is the third time I've lost or damaged my phone and the claim process is painless. I would recommend anyone to be insured at today's phone prices.

It took a while to straighten out & link up the devices to the right phone. Verizon mixed them up when they borrowed upgrades. Asurion fixed my account, replaced the broken phone & I was completely satisfied. Rep even persuaded me to buy $25 policy Asurion on all my household electronics.

Very good customer service. Got my new phone the next day. Very easy to file a claim. New phone works great. So glad I had insurance because it was much less expensive to replace my phone, instead of buying a new one.

Great job on the cracked screen. He came to our home. Had his own shop in his vehicle. Took less than 30 minutes for the whole process. 100% recommended. He called to say that he would be late due to an order that was taking longer than normal. It was perfect for me as I was able to get a few things done. He was here by 11:15 am and that was only 15 minutes beyond the original time.

It took only two days to get my replacement and I’m very thankful that I got it. Charlie at AT&T help me set it up and I was back up and running in an hour and a half! Thank you for all your help and looking forward to keep using you and keeping my devices safe!

Recently I had a phone destroyed by water and you replaced it. When that phone went south (doing weird things) I called and already have another phone in hand working fine. I appreciate your quick response and will continue to recommend you to others.

Juan did an awesome job he was very helpful in helping with the process for losing my phone. He was able to help me get a replacement since I lost my phone. He also helped me get a lower deductible paid informed me that it would be billed to me instead of paying upfront. Thank you Juan. You did a good job, thank for all your help.

I’m glad I took out this coverage on all my devices cause one of them was lost, Asurion acted quickly and replaced the device within 24 hours of filing my claim! I highly recommend protecting all your devices. Thank you.

Filed a claim at 6:30 PM on a Friday and by 10:30 Saturday morning had the replacement. We insure a number of devices and the service is consistent and fantastic each time. The price and convenience is hard to beat.

The people at the store were nice, Ray the repairperson was really nice and walked me through everything to make sure my transition to a new phone was easy. I do not remember the lady's name at the insurance part of the call but she was also a really helpful and pleasant person.

The entire process was fast and easy. Very impressed and pleased with the service provided. From the online engagement to the service over the phone all the way through email folow ups and the arriveal of the package. Returning the damaged device was also super easy. Thank you!

We had no problems with submitting the claim it was quick and easy. Setting up the phone took a little more time than planned. Wish there was a little easier way of setting up when you don’t have access to the internet.

I was shocked that we actually got new products and not refurbished ones. I normally get Apple Care just so I would avoid getting someone else old tablet because it would always be something else wrong with it. I was very impressed. I love having a working product that I can easily do the work I need from it.

The representative that I spoke with should get 5 stars. He was very helpful and I was able to resolve my issue immediately. The automated voice prompt had me going in circles and hung up on me several times. I’m not sure how I made it to the actual person but he was extremely helpful.

Made a claim. Received replacement phone within 1 day. Unbelievable but really was appreciated. Did not have to wait 5 to 7 business days like in the past. The process actually made decide in the near future I will not hesitate to make a claim if needed.

Fast and courteous and on time just as they said. However, Verizon was a bit of a problem as far as updating the new phone and trying to sell you something you didn't want or need. Would deal with Asurion again as they do what was promised.

Everything went well with the exception of having to wait a few days with nothing happening. I finally got on a chat with one of your representatives and she said my claim was on hold. She was able to talk with someone to release the hold and get me my replacement phone.

Recently had to replace my I phone from water damage! The claim process was excellent from start to finish. The phone I was sent was a AT&T refurbished phone, and I couldn't tell. The only thing was the new sim card didnt work and went through process but was too confusing, So I put in my old one and problem solved.

I had water damage to my phone. Contacted Asurion and Asurion sent a brand new phone and accessories. This is my 2nd problem with my phone. Both times it was quick and easy. I will always have Asurion on all my devices!!!

You'll did an outstanding job with delivering my phone fast. Also the person who took my order through customer service was very helpful, courteous and professional, he did a great job getting me a phone. The overall service was outstanding. Thanks!

I filed a claim with Asurion. Actually first one ever. Had an appointment scheduled for a tech to come to my home 8/21/20 7-9pm to repair my cracked screen. I called at 850 and was told they still have 10 minutes to show. I would have to wait. So at 905pm I called back and told them they never showed. They told me I was lucky they had an opening 8/24/20 same time. Again waited and at 815pm, I contacted the customer service and they told me they would definitely be there by 9pm. Again no one showed. I called asurion back again and asked for a supervisor. They never came on the line. The girl helping me said the supervisor offered to send me a replacement phone at no extra charge and then disconnected me.

I was very impressed with the response to my claim. Submitted my claim one day and had a new phone the next day. Their instructions allowed me to activate the new phone without having to go into the service provider.

Refurbished Phone received on time and works well. Look new. Written instructions have improved. Phone instructions from agent were not correct. I persisted and found on-line instructions. Sending damaged phone back very easy, too.

The representative that helped us was outstanding. She should get a raise and a promotion. She was helpful, caring and knowledgeable. She even asked how we were doing and was genuine. We needed to add a person to the call and she was patient and assisted us all the way through.

We went to the AT&T store to see what are options were as phone was performing poorly. The gentleman at AT&T suggested we start with our insurance co, Asurion. Asurion acted quickly and within 2 days we were back up and running. Thank you for your quick response.

In the end I was happy but it took many phone calls and hours on my computer. I was told after sending in the affidavit and license via download that it needed to be my husband's as the account was listed under his name. The whole process took 4 days of telephone calls, going to AT&T personally and having to upload my documents. I thought I was all set but then was told it needed to be my husbands documents. So frustrating. Some of the problem came from uploading and Down loading for which I will take responsibility for. At the end of the day, the process was exhausting. Trying to reach Asurion on the phone was exhausting due to long, long waits. No one should have go through so much getting a replacement phone. There needs to be a simpler method. The one great thing is once Asurion was satisfied with the documents, I got my phone in 2 days....Yeah!

The last call I made to turn it in on insurance: that lady was very kind, respectful and knowledgeable! The first time I called that lady was ridiculous. She said what I owe on AT&T next plan would disappear. Which isn't true. I reported her.

I am really happy with the fast respond. I was nervous that my phone where going to die. They send me fast my new phone and was easy send them the one that was bad. Thank you for your attention. I will tell my friends about it.

Very fast on get the Replacement replacement phone. Got it the next day. From calling them about Replacing the other one so very happy with their time and services so I hope this Helps someone about getting their phone replace with this company.

Don't waste your money with this company. In my experience, phone replacements have never gone quickly or smoothly. They don't communicate if there is an issue with your replacement device being sent to you. You are left waiting and wondering until you call them to find out where your device is. If you pay for the coverage you expect it to be there when you need it. This company is not reliable when replacing broken devices as promised. I cracked the screen on my Samsung S10+. Filed for a repair and had the tech tell me he could not fix it due to the manufacturer over tightening an internal screw causing it to be stripped.

The first phone sent out. Never got here so y'all sent out another which was great. Unfortunately I did have to go almost a week without a functioning phone but I do not believe it had anything to do with your customer care that was all due to Fed Ex. So the only thing I can say you might want to consider is using a different method of delivery.

Phone was at my door at the time they said it would be there and was very easy to get everything started back up again. They stayed In contact with me via email to let me know how the item would be delivered.

Hey you guys were great!! My husband dropped his phone and the motherboard was damaged. We contact you guys by email. We fill out everything and the next day my husband had a new phone with the box and return label to send the old in. That was that... done deal. This is how it's suppose to work. This a company that knows how to do business. Thank you so much!!

Originally the repair was a cracked screen. The appointment wait time was too long. It was 2 weeks. Once fixed the screen shuttered, you couldn’t text, Asurion replaced the phone and it’s fine. The screen repair wait should be days not weeks.

My son lost his phone and turned in a claim. In two days he had a new phone and is very happy. We have had good service when we had to turn in a claim on our phones. We hope to keep having good service.

Fantastic service...Really easy to do the claim and quick replacement of device, great in all the aspects, I’ll truly recommend Asurion to all my friends and coworkers. Great experience and I don’t regret at all being an asurion customer! Keep doing your job this way and all good things will happen to the company...Congratulations.

Fast and friendly service, had replacement phone the very next day! The staff at Verizon was very helpful and knowledgeable in getting me what I needed. At the end of the day, I was a satisfied customer! I would recommend a friend.

Service was satisfactory at best. Had to wait a bit to get a “live attendant”. Attendant attitude and tone during the call was satisfactory not exceptional. Hoping this review will be used in moving training forward from checking a box to being Asurion culture. TLC (Totally Loving Customers), is so very important as customers have a choice. Competition is fierce, therefore every touchpoint has to generate an experience where the customer is wanting to share their experience with others.

My phone quit working properly and once I made my claim a replacement was sent fast. I was very pleased with the phone replacement and discount due to not having any claims for over a year. Glad to have a new good working phone. Thanks.

I love this carrier, I’ve been with this carrier almost my whole life, and I will continue to be with this carrier. This carrier is nice and generous. I love the service. AT&T have the best phone service in my opinion.

Easy to claim phone, but the wrong models of phone were only available to choose. I has a XS, 256 GB but only the smallest phone was available to claim. SO I didn't receive the right phone. A lot of time the wrong models of phone or capacity are mistakes.

Easy online replacement experience. Replacement phone arrived quickly, and instructions on how to move contacts, photos & messages were clear and easy to follow. I usually prefer speaking with a actual person, as opposed to doing everything online...but with this particular phone replacement it really wasn't necessary.

Did not receive replacement anywhere close to advertised time. Had to re-enter information multiple times. When finally able to talk with representative they tried to sell more coverage....never again. $100 deductible, $15/mo for coverage, better to just buy a new phone.

You all did a wonderful job. As I did my part of completing the claim, seem as though shipping began very shortly. I was notified by way of e-mail. I was also able to track the shipment. The delivery was prompt. We did not have to stress about not having a form of communication. Instructions were understandable. Your representatives were very patient. Everyone were pleased with their equipment. Yes, I would definitely recommend you to a friend. I was pleased that I have insurance coverage on the equipment. If able I would get it again. You took the hassle out not having a phone and having to replace them.

I was in a funk after I dropped my phone. The case I had it in did not protect it very well. When I called Asurion the lady was very helpful and offered to have a phone delivered that evening if needed, and we need more customer service reps like her everywhere. I did not need it that soon but it arrived the next day, and my ATT associate did all of the tech stuff for me, since I am only the second generation in my family to walk upright, and very very tech challenged I was relieved. I appreciate their safety protocols since I am at risk, and I felt comfortable and was greeted promptly at the time of my appointment. I can say I honestly recommend Asurion and my local ATT Store.

Everyone was very helpful and nice when I called. I couldn’t believe it when I got my phone the next day. I wish I could say the same for the for the AT&T store! The young man that was helping me two different days kept going from me to another customer. Did not have his mind completely on what he was doing for me!!

The only problem I had was I could not choose to replace a phone on my account. I only had the option to "add a line" to my account. So I had to call Verizon customer service to have the phone activated on my daughter's phone number. One star off for that because with everything going on with COVID, trying to get through to customer service is a pain.

The only problem was the delivery. The driver left the package by the gate and not the door. That was the only problem. I hope if this happens again and there is any confusion the driver would call to make sure there is no problem with the delivery because of the value of the phone and it is pretty important to try and get it right.

Very efficient and patient support staff who helped me get my phone started. Also really happy with delivery in one day! The entire process of making the claim was very easy on the website and I have nothing but high praise for this company.

I am very happy even though I had to get a replacement for my first replacement. It took some time but all in all, I'm happy. I was given a different phone the second time due to my model being back ordered. But it was an upgrade to a newer phone.

Your staff is compassionate and professional. He took the time to make sure I understand my new phone. He answered all my questions and took the time to explain things to me. I would recommend a friend to AT&T and I am happy????

So far at my new replacement phone is working very well. I appreciate all the good service that I have received. I did not expect my phone to arrive so quickly I just thought it was amazing that I ordered my phone at 8:00p.m. this past Monday and I received my phone Tuesday the next day by 4 p.m. Excellent service.. Thank you.

The device reported was due to the fact that it was lost ending at the bottom of a lake! AT&T Claim process was fair and efficient. The staff was helpful and very professional. The claim was processed in a timely manner, the new device was similar to the make and model as the device that was lost and was delivered to our door step within 48 hours. THANK YOU!

My sons iPhone was not working (without going into detail) went to an AT&T store rep told us how to go online to submit insurance. Easy to do... Got phone within 2 days and returned broken phone. New phone was upgraded and works great.

This experience was excellent and a very easy process online with immediate delivery! So the entire process was painless! It made us very very happy that we could get the iPhone replaced so soon which was very needed! Asurion is the Best!

No doubts ASURION did a great job replacing my broken devices but in the first replacement I get a refurbished device and makes me think that it was not quite in perfect condition, so I have to end paying another deductible in approximately 6 months, other than that I won’t regret for having ASURION insurance. Thanks for your understanding.

Was glad it was resolved very quickly. My family and I have always trusted about devices to Asurion. We are glad that Asurion is a service provider for our mobile devices. It has been money well spent for the coverage.

Phone came as directed. Initial set up was a 4-hour ordeal with tech support who were helpful, but had to get switched from this person to that person 4 different times. Eventually, mission was accomplished. Happy with phone again.

The Call Center agents 3 that took my claim were not at all worthy of review. Consumer resolution & the Call Center manager are worthy of 5 Stars and the last agent I spoke with today rates 5 Stars. If you have any? Ask the manager or customer resolution. I would be glad to talk to you too.

It was very easy to file the claim and we got a declining deductible which was a great surprise. Thanks so much for having such a great system set up. We lost the phone in Montana and we waited until we got home to file the claim. I was worried that I had waited too long to file the claim but it went through all right.

The turn around replacement is very fast... but I just wonder why I have to pay extra money since I already bought the insurance for all my device. Beside that, everything is fine. I still waiting for the return envelope to return the defected iPhone back.

I received my new phone immediately, the following day. I was thankful to have purchased the insurance and going forth in the future I will always consider insurance a priority. Since my phone model had been discontinued t the agent helping was asked to send the easiest to operate Samsung, of the two available to choose from. I have been pleased with the choice.

My experience was really good. Everything went smoothly and fast. I can't remember the guy who helped me, but he was very friendly. Accommodated me the best he could. The only thing that concerned me was that I had a Samsung note 10 plus, but received the Samsung galaxy s 20 plus. I had not been keeping up with the latest phone and thought it was comparable to my 10 plus. I think my 10 plus felt more premium than the Galaxy 20 plus and slightly bigger. Would have preferred the Ultra instead of the plus.

Smooth process. Took a lot longer than anticipated to activate replacement phone. The directions weren’t clear for my age group. Seemed to assume I would instinctively know what to do. Let us remember My childhood was a black dial phone on a party line. Maybe an option available to click on for simplified steps so as not to frustrate the younger crowd and to help us Boomers?

I had mistakenly made multiple claims on the same product, and as a result, I kept resetting the time needed to approve the claim. I'd started to become a bit frustrated. After a few days, I received a call from the CEO's office, and not only did they resolve the matter, they went above and beyond for me! My brother and I had debated whether or not to keep the service, as we were not getting any use out of it. Any doubts about that were rectified after I spoke with the representative at the CEO's office. His effort is why I will continue to use the service.

I lost my phone during a 40 mile bike ride on country roads. No luck finding it thru several ways. ATT employee a tremendous help walking me thru process of insurance claim and resetting me with my “new” phone. Phone arrived in 2 days and within hours I was back in business with my phone. Thank you for your fast response and new phone. So grateful!!

Staff was very friendly. Inform what she was doing. Tone voice on point. Took Step on on how to do the form. Went back to make sure we were doing it right. Wait till we could find the app on the computer. Took her time with me and husband.

Broke my small tablet and when you requested it be sent to you my wife didn't know which one to send so she sent my S6 instead of the little tablet. When I opened the box sent to me and found a small tablet (the Tab A8) I was very upset and sent you the actual broken small tablet and you sent me a S6 as the replacement but it did not have the pen that was with the original. I will probably purchase a new pen ($50) when I can get the money.

Hello, little bit confusing at first but then when I call in they guide me through step by step everything go smoothly. Even I got a lot question to asked they very patient with me and answers everything, thank you very much, very good business and GODBLESS.

Very pleased with the replacement phone provided. Phone was a refurbished phone but looked brand new. Was easy and quick to file the claim online. There were options available if you needed help with the claim. Delivery was quick and was back to using a phone in no time.

Excellent the person was very professional and helped me a lot. They took their time with me and expressed themselves with professionalism. They was very direct and to the point. There was no problem I had that they couldn’t solve.

The one that helped me was very professional, nice and was all about getting me taken care of. If I everyone have to deal with are just like the one helped me. I received my device in today’s. It was an experience I will never forget.

I initiated my claim for replacement on Sunday and by Tuesday I had a brand new phone and everything I needed to return the damaged one - even tape to seal the box! Process was laid out very well. It was a little tricky because the damaged phone was not usable for backing up, but I was able to get everything from iCloud off of my iPad.

I had a quick and easy claim with Asurion. The form was easy to understand. My device was delivered within the time given. I had not problems with my replacement. I would recommend Asurion to my closest friends and relatives.

I had a really good experience. The claim process was smooth with the help of the representatives and the cellphone replacement was delivered next day. It was a relief to only have a brief disruption for not having a functional cellphone.

This was my first Insurance claim. This was an Easy and quick transaction. The Replacement arrived as promised and in full working order. I wouldn’t consider not having this policy. A must have for anyone that uses their phone as part of their business survival.

It’s simple. Very serious compromise with the customer. Excellent high quality customer service, excellent good coverage. Apple really need to learn how treat the customers and you're are very good example for learn. Your services are very amazing. Thanks you so much .It's my very pleasure make good and excellent business with you.

Asurion was great to work with and my replacement phone arrived within 48 hours as promised. The disaster is working with Apple and their Apple ID System. I returned my replacement iPhone and purchased a new Samsung phone from ATT. The Apple ID system is difficult to deal with and I will never purchase their products again.

Kim was great & patient. Very kind over the phone. ALTHOUGH, I'm still having some issues & I have tried two different times to log in to "chat" with NO success. The password I set & wrote down is not working, and when I went to reset it says it will send me an email to verify. I have not received either day.

Daughter lost her phone in the river. Thank goodness it was insured. Had a replacement in like 2 days. Definitely worth keeping the insurance coverage. A lot less expensive than paying full price for a new phone now.

The replacement process with Asurion was easy and fast. The customer service representative was helpful and kind when I encountered an issue with the replacement cell and it required a call in to CS. Was very Happy with the entire process.

Great service! Phone is working great. Agent helped me with exactly what I needed help with to get my phone working. I would recommend the tech who helped me to help everyone because she knew exactly what needed to be done.

*** A BIG FAT 0 STARS *** The experience was Horrific! From the minute I got online and tried to get the process rolling It was nothing less than confusing and in any of the responses as I went to the prompts to even lead to the fact that it understood I had an iPad not an iPhone!!! Getting help virtually impossible without having to get on the phone which takes a minimum of an hour to get someone's time your stuck fumbling through the site and really have no idea if you're really doing what you're supposed to be doing!

It was easy to go ahead and file the claim which was a huge relief. Filed my claim one day and the next I got my new device which was also very convenient. I was super nervous it would be a long complicated process and it wasn’t.

Not recommend to anyone, I have to wait for 3 weeks before get my phone replaced, can you imagine these days without your phone for 3 weeks? And when I finally get it it was not even the color of my original phone.

Service was quick and easy. All that was that was promised was done to my satisfaction. TV was replaced because of cost. Thank you for your service. Was not planning on needing your service when purchased but glad I did because equipment started breaking down.

You guys were so helpful in walking me through everything when my phone was stolen and everyone I talked to very polite. The paperwork was easy to understand and fill out so that's why I'm giving you guys 5 stars.

The option for a phone call for ProTech assistance was wonderful. Yday a.m. the first tech did not keep her appt for a return call although a text was sent to me for it. I waited nearly an hr. Adam was next tech when I called and was superb in coaching me thru the process and encouraging me for completing deactivation of backup phone and activating the warranty phone. Today I called for guidance regarding the broken phone and Richard was also superb in assisting me.

I was held on hold for over 3 hours before receiving a "response" from the "higher" department. They would not call me back at a later time and refused to listen to me when I tried to tell them I had a conference call. I was able to use a different phone to handle my call but over 3 hours on the phone with Asurion. IT WAS BRUTAL!

It was simple and easy to schedule an appointment for someone to come to my house for my repair. The only difficulty was when I filled out the online repair request. It stated the IMEI of the phone must match the one on record or the repair wouldn't be done. There is an extra number at the end of the IMEI they didn't mention. A quick call to a very pleasant customer service representative cleared up my confusion, and I finished scheduling my repair online. At the scheduled time, a very professional young man came out and efficiently and quickly replaced the cracked screen on my phone. It's as good as new now.

I crack my phone screen and they sent the replacement phone quickly. I was able to switch the application and apps were and no technical support needed. I’m was very satisfied. Will continue to keep this service. No other issues or concerns.

I lost my phone on a Saturday, filed my claim on Sunday and I received my replacement phone within 4 day and was very satisfied with my experience with Asurion. They provided very professional and courteous service in a very timely manner.

I did not get the same color phone as my original but other than that the service was great. It would have been 5 stars if I could have gotten the exact same phone. The representative that handled the claim did a great Job.

For the price, you should get new phones or Apple remanufactured phones. What you get is a crappy phone that is not to OEM specs. Screen not on tight, which means it’s not watertight. Unit shuts off randomly. No sense in getting another as it will be the same or worse. If you do the math, if Asurion were for a 30k car, it would be like paying $300/month for insurance. When you get in a wreck, you get a poorly rebuilt car with a salvage title.

It was a great experience, so easy and stress free. I really like the fact that my new device was sent to me prior to me sending in the damaged one. That way I could use my old device prior to getting the new one. A flawless process.

Unsatisfactory initially as none of the employees were wearing masks and gave excuses for not wearing them. My screen was replaced, but debris was left behind that showed up in all photos. A follow-up call to Asurion resulted in replacement of the phone. Happy camper!

It was so easy to send my phone back and my new phone had arrived so quick. I love using Asurion and I will keep using it for every phone I will purchase in the future. Their customer service is the best!

I could not have been more pleased with my interactions with Asurion. My concerns were taken care of at every turn in my claim. They were great. They were extremely professional and courteous. They made sure that I was satisfied in every way.

I was in the AT&T store on a Friday morning. The service we got was really good from AT&T really bad from the Call in aspect. The person on the phone was not good at all did not listen at all and just basically wasted two hours of both mine and AT&T’s time. We had to ask for a supervisor who finally got things rolling. Then I was asked when would I like the phone 5 to 7 PM or 7 to 9 PM same day. I was very excited to get same-day service and I needed my phone for the weekend. I was sent an email let me know everything was approved and my phone will soon be on the way that was about 1 PM. (SO I KNOW YOU HAD MY CONTACT 'CAUSE YOU SENT A EMAIL)

I was very pleased to find out how easy the process is. Asurion also made it easy when the replacement device was not in full working order to replace that device with another one. The process should not be difficult and it was not. The technician and the phone contact persons to advise me on the defective replacement device were great! Thank you!

The agent was very helpful. I tried to do my claim online and it didn't work so I panicked. I called and the agent helped me with no issues at all and this really helped calm me down. I really appreciated her attention to detail and ability to resolve my situation.

Everything was great until I had to activate my phone. No instructions or help doing it! Fast shipping! Easily checkout! Glad I had insurance! Might be Verizon's fault but hopefully they will work with the insurance company to fix this problem.

Very easy to submit a claim online. Friendly customer service however it did take 2 or 3 customer service agents and over an hour of time to get me the help I needed. Once I reached the supervisor my claim was instantly approved.

The whole process was very quick and Easy. The woman I spoke to was very helpful. She explained everything to me. The package arrived quick and had all instructions inside. Only thing I didn’t know, was I would be getting a refurbished phone. It was fine, I just didn’t realize that.

Fast and friendly service, very helpful and never negative or unfriendly.... Call wait time was very, very short, puerile were knowledgeable and treated me with dignity and respect at all times, it was a pleasure doing business with you. Would recommend to family and friends.... To everyone really.

The agent on the phone was amazing! So helpful and devoted to figuring my claim’s problems out. The agent went the extra mile to call relevant departments to answer questions for which he/she had no answers. They were patient with me by repeating his/her explanations that I didn’t understand the first time.

Great response. Easy to file claim. Received package within 2 days. Easy instructions on how to activate new product and easy instructions on how to ship the package back. I would recommend this service to anyone with electronic devices. Shipping label was included. The system was very easy to use.

The rep that help me was great and very knowledgeable of what to do! He was a great help! He took the time to listen to my problem and was able to do something a out! Thank you so much for all you did, solving my problems and for your time!

The exchange was great, person helping me was fantastic but was very disappointed in my phone replacement, phone was smaller and a battery that doesn't last all day, so I had to pay $200 for a refurbished phone.

The csr was professional and knowledgeable about what to expect. Everything was as it was supposed to be. I was happy to receive my watch the next. I wasn't happy about trying to do the claim in your phoneclaim.com due to it wouldn't accept my address when I've used that address with Verizon and Asurion for 10 plus years with you.

It worked fine. In retrospect I probably should have just paid off my phone because the cost of insurance ended up being about the same cost of a phone. I got my phone in the mail and it works fine. Thanks.

The issue was handled promptly and efficiently, once it got to Asurion. The agent started to make me do everything I had done already with Verizon but when I told him I didn't want to repeat it again, they respected that.

Everything is so perfect. Super fast response and much convenient. Filing the claims so much easy now and more professional. I have been AT&T customer for almost 10 years and with Asurion for many years, only the best I can tell.

You guys have gone above and beyond to help me, thank you very much. I have had problems with three of my iPhones and you have taken care of me fully and quickly. I have told a number of friends about you and a couple have used you, so again thanks so much.

Outstanding service!!!! Would recommend to others. I wish other companies would provide the same caliber of service as you. I have used the service before and again, it was great. I am actually going to use again in the next day or so.

We were able to replace my son's phone very easily using the online system. His new phone was back ordered, but still came in 3 days. Set up was pretty easy since his old SIM card survived. He received a refurbished phone that was the most similar to his (newer version). So far, his new phone is working fine.

Timely, overnight delivery of new phone; available, knowledgeable, patient tech support; easy return mail service for old phone. The setup of the new phone and erasure of old phones would have been very difficult and frustrating for me to accomplish alone/online. Thank you for the great service!

Great customer service, my rep was very helpful and understood the need to receive my device quickly. She even offered same day delivery but unfortunately the last slot was taken by the time she submitted the request. I was also advised of other plans they offer for home protection. Received my device quickly and without an issue.

My experience with your representative was most delightful. I felt honestly respected and cared about. My problem was solved so easily. I give high regard to the young lady! I recommend AT&T to all of my family and friends. Thank you so kindly, for your great service and customer care team.

The telephone representative I spoke with was very helpful! Customer service was better over the phone because when I filled out the form online, the response was that I was not eligible for a replacement telephone. Phone rep said I was and telephone was sent within two days!!

The process was easy and the response to replace my phone was quick. I had the phone in less than 24 hours. The activation was easy and directions clear. I was really pleased that I had taken the insurance on my phone.

The process was easy.. I was able to do it all on my phone and got a reply then I got a shipping package and instructions what to do and a mailing box to ship my old phone back..My phone also came with the shipping box.

Your company has provided incredible service. The Claim was submitted, quickly approved, and the new phone was in my hands within 42-hours. All this without leaving my home. Truly perfect service. Thank you. I will be sure to tell all my friends about this amazing insurance plan.

I shattered my phone on Thursday evening. It was barely working, filed claim on Thursday night. Received new device Saturday morning. Excellent speed. Thank all so much. It made my day that it was hassle free. And very user friendly to file. I hope I never have to again. But if I do I know y’all will take care of it.

My phone arrived soon than I expected! Your team did an amazing job with assisting me! My phone was damaged, and I called and received immediate attention! I was given 8 hours for my claim to process, and it was indeed processed within that time frame! I am very well pleased!!

New Phone was received in 2 days! Easy transfer but next time please instructions that old SIM card needs to go in new phone. It might be obvious, but the instructions sent said to put new sim in new device.

The process that I thought was going to be so hard turned out to be so quick and easy. Everything was done online. We had the replacement in two days after submitting the claim. I love the constant updates through text/email. Thank you Asurion for being so awesome!

You did great. We got the phone the next day. My grandson was so happy that it came so quickly. He felt so bad that he had dropped it and the screen broke. I will always protect our phones with this insurance.

Very fast and easy process. The new phone arrived right on time. The setup was easy and the customer service was excellent. The phone was in perfect shape and everything worked flawlessly. I would recommend that ALL phone owners buy this insurance.

Asurion has layers of incompetent customer service and claims management representatives whose only objective is to reject claims. I have spent days jumping through hoops and being placed on hold after five service calls for a Samsung refrigerator. The last two technicians they sent said they could not fix the unit and now Asurion is saying another technician has to verify what two other technicians have stated. The Catch-22 is that calls to schedule this "final" assessment have been futile, meanwhile no working refrigerator, no replacement refund, and the complete run around whenever I call for status. Save your money and take your chances. Asurion product protection is a complete scam and the worst company I have ever dealt with.

Shipping and delivery went fast. But the fact that it was So difficult to get the process rolling and no one wanted to help in store at At&T (When there was NOBODY in the building but me, pissed me off a bit!) and the Asurion people are the only ones that helped me and walked me thru each step and what I needed to do to have my phone (which is everything to paying Bills for me) back up and running!. Thank you Asurion or I was leaving At&T.

Made insurance claim online and received an email saying my order was being shipped later than expected. Called after 10 business days and Representative could not tell me when my iPad would be shipped. Later found out the iPads are on back order but he did not tell me that. Called again a week later and spoke with another representative to see what was going on with replaced iPad. She explained that the original iPad was on back order and I could be upgraded to the next one at no charge. Received in 1 day after ordering.

The speed in which the phone got to my house was fantastic. This was a great experience. My daughter's phone had an issue with the camera and we were able to get it swapped out with a functioning phone with no hassle.

Terrific. Fast, courteous, professional. Completed with the receipt of my new phone the next day. Followed up with great service from my local AT&T store at 24th and Main here in Norman. Again the service was better than expected with little wasted time.

Our Protech person Jasmine was the only reason you are getting a 5! She was wonderful and helpful, up to that point I would have given you a zero for the hard time I had with starting the claim process. I was hung up on multiple times, and the chat function kept dropping off. The phone did arrive a lot sooner than expected. You should make Jasmine a trainer, to teach everyone else how to handle customers.

Asurion was very helpful and patient with the issues I was having with my phone. They made the process of troubleshooting and eventually replacing the phone very seamless. I would recommend them to my friends and family for any of their phone issues.

I couldn’t give it the 4 stars or better because of how long it took for the department That handles the final forms to complete their task to make sure I got my phone the next day as promised. I submitted everything I needed to submit early in the day and they didn’t approve it until later in the day after the cut off time. Which lead me to not get my phone on the next day as expected and needed. I also don’t like the online service.. It was a little complex especially if they have your information typed in the system their way that’s not actually correct you can’t move on through the prompts. So I preferred to just talk to a representative. Other than that I’m happy I have another phone.

My new phone came super fast. But, the material and phone number that came with it had me call the warrantee department which cost me 1 1/2 hours of time before they had me call you again for install instructions. Wasted time. Also, there was no mail back slip.

The person I spoke with was truly helpful. They got my device activated within minutes and gave me a call back to verify activation. This was helpful as I needed to get this device going for work purposes. I will recommend this service to all those who I know who have AT&T cell service.

Would definitely recommend. Fast delivery of a perfectly good phone. Sent an upgrade from a Galaxy S7 to a Galaxy S8 plus with charger and easy to follow set up guide via email. Would definitely recommend....good job. Good job. Good job.

Quick and great phone. Great service to get my phone to me quick when it was great. I hope they continue to provide a great service to me in the future. I am just glad I got the insurance like I need.

I was sent to replacement phones neither one worked. This agent was wonderful who helped me file my claim. I thank you for spending a $1000 on the phone and we have a covered by insurance. We should receive new phones not A refurbished one.

Very pleased with exceptionally quick response to replacing an iPhone! So glad we took the extra protection on our phones, as we never expected anything to happen. Appreciate all your help, follow through and quick replacement of phone! Highly recommend your company!

The service rep I spoke with was AWESOME!!! She verified that I was the owner of the account. She listened to the situation and then quickly moved forward with a phone replacement!! Would surely recommend Asurion for phone insurance needs...

The associate I spoke with was very understating and explained the whys to me questions. Service was quick, I have no complaints, the new phone arrived with easy directions as to setting it up and the mailing back of the old phone.

The iPhone arrived as quickly as possible. It was ready to go. The only thing was how to clone it with the old phone and transfer my information. I ended up taking it to Verizon twice to help with the transfer information. This after I spent a good amount of time trying to figure out how to transfer the info.

The process was easy and the representative was right on point. I would recommend and continue to use the Asurion program in the future. I would like to see Asurion get into the car business. Thanks very very very much.

Have had to use you guys more than I thought I would but with four kids and multiple phones it's been well worth the money! I would definitely recommend Asurion to friends and family. It would have cost me so much more if I had to buy new phones out of pocket. Thanks.

A claim was made a phone was delivered, easy peasy lemon squeezy! Very happy to have this type of coverage for this type of situation, it's no fun to have someone steal your phone but having insurance makes a big $$$ difference.

Knowledgeble and very responsive and easy to deal with. Always was able to provide assistance with my problems, and one agent in particular was extremely knowledgeable and I was lucky enough to speak with her and she informed me of all of my options for replacing my phone that I hadn't gotten from other agents.

Fast shipping, easy set up! The online experience was awesome, did it at night got it 24 hours later! I consider that to be FAST! One thing I don’t like is sending in my broke phone, did I properly erase everything on my phone, you don’t know for sure, and if it don’t power up how do you erase it? Would like some reassurance on the security of the phone you send it that it won’t be hacked!

Service was handled in such a speedy and professional way. Person that I spoke with on the phone was so nice. I had a very pleasant experience. Other services should learn from your company. During these confining times my tablet replacement was so important to me.

Great service, nice choice in screen replacement or replacing the phone. My personal phone had accidentally been broken at work and I needed to get it fixed or replaced quickly. During this COVID pandemic I was hesitant to take it somewhere to get the screen replaced so I decided to get a replacement phone. It didn't take long to get the new phone.

The process was really easy and the site was user friendly so that made it easier to file a claim. I filled out a few questions and I received my phone a day later. I didn't always believe in insurance for your phone but I'm glad I decided to purchase it.

Thank you Jesus for insurance to help with a replacement when our phones are broke and they are very expensive. The representative was very polite and respectful. Thank you for your service. On time and efficient. I would well recommend that all cell users use this company to replace phone. A little price for a large price item. Thank you again.

Prompt delivery of replacement phone and very helpful when help with voicemail was needed on new device. Glad ATT is partnered with Asurion. Good match. Thank you ATT AND ASURION for the wonderful service you have provided us over the years. Thank you so much. Easy and friendly and efficient arrive providers. Replacement device came with easy to understand instructions along with a phone number to call in case further help was needed.

They were very helpful in the conclusion on what was going on with my previous phone. With the speedy service I got my replacement phone very quickly. I have appreciate their service that I even have my laptop insured with them.

It was awesome, called it in about lost phone, short time later discussing when it would be delivered. Following day I have it in my possession. Thanks for the quick response, the lady on other end of line was very polite, courteous, very professional, thank you..

Filing a claim was quick and easy. We received a new phone the next day with an envelope to return the broken phone. Being able to file the claim online was great. It's reassuring to know that if something happens to your phone you are able to quickly receive a replacement.

Online claim process has helped expediting the new phone delivery. I received my new phone in 2 days as I was informed. If I would wait until the office to open in the morning to call & placing my claim it would take one day longer.

I called at 6pm after I dropped by phone and had a replacement in less than 24 hours. I am thankful for an incredibly quick response and am glad to have used this service. I would highly recommend to anyone.

Very expensive. Screen-repair service better be on-site. My brother sent his phone for screen repair. I know what happened, they saw the screen cost $160. Nearly time to upgrade before he cracks his screen. Still they held it nearly two weeks, wipe it, and send it back still cracked. I spent hours on the phone trying to find out what was going on, and was lied to countless times. Always a different story. Choose a real insurance company. Don't choose Asurion.

Made a claim because my audio was working incorrectly in my phone and was able to switch out for a new one very easily. They had sent a box, label etc with the new phone for me to send the old back. Transferring data was easy, and setting up new phone was easy as well. They got me my new phone in a day or two. Overall very easy.

It was so easy to report our claim and the new phone arrived the next day! I think maybe the only confusing part at all were the instructions related to the SIM card enclosed. My daughter understood them to mean to put the new SIM card in the new phone rather than switching the SIM cards. But otherwise great service.

My replacement phone came quickly, and the old phone was shipped back thanks to the return label and packing sleeve included in the box. Thanks for the quick turnaround on the processing of my claim. I’m happy to have insurance on my phone.

The service was awesome, accurate and an amazing experience. It was fast and efficient. I appreciated the timely service that I received from the customer care person. We have already received and exchanged devices. Once again, it was a pleasure doing business with your company.

Quick delivery and easy to transfer over. I had no other choice than to file a claim to repair my broken phone. It was my cheapest option. I pay a monthly fee so I figured I would take advantage of it rather than buying a new phone.

It was very easy to file the claim for my damaged phone. The replacement phone came the next day. I was very happy with the prompt service and would highly recommend Asurion to my friends and family. I will continue to use Asurion.

I was pleased with the response time. The communication by text was timely. The CSR was very helpful, knowledgeable and helped me finish my claim when I got consumed. Great people skills, professional, patient and kind. I value the kindness greatly!

My claim was denied 3 times before you guys got it right. I even had to have an AT&T rep call on 3 way with me to find out why I was getting denied. Once it was finally submitted properly. It arrived quick, and was easy to set up.

I was pleased with the service and getting my phone replaced. I just feel maybe that getting the phone could have been a little quicker. But I am satisfied. I do not feel there was anything they could do any different. Service was good.

Easy and fast. Filed claim and next day received new phone. Had a pixel 4xl and my only complaint is I couldn't get another white pixel 4xl and received black. But understandable that may not have been an option. Easy trAnsfer from one phone to other.

Cracked screen, service tech canceled 2 weeks in a row & just didn't show up the 3rd week. Phone was almost un-operatable by the time you sent me a replacement phone which you wanted to charge me $170+ for. I had to call repeatedly to get my $29 refund I paid for for service you didn't provide. After waiting on hold for long periods you machine would say Somerton to the effect that you were too busy to help me & hang up. I tried chatting with someone but every question I asked was met with "I'm not trained to answer that question" which told me I never "chatted" with a real person. It was the worse business service experience I have ever had & made sure everyone I knew understood that if they purchased a phone from Verizon that this was what to expect if they damaged their phone.

My claim was processed quickly. The service was excellent. I would recommend you to my colleagues, friends and others. I received my replacement unit very quickly. I was able to recover my account. Again I would recommend you to my all individuals.

The online claim submission was easy and quick. Was a little hesitant since I wasn't sure what a refurbished phone would look like and if it would function well. Have had the replacement phone for 3 weeks and there are no problems. The return process using their box and mailer was quick and included a tracking number to ensure they received the old phone as part of the return.

My phone came the very next day after making the claim online, I had a great experience. The Customer service representative I spoke with was very pleasant, she guided me throughout the whole process. Thank you for assisting me at a time of need.

Fast turnaround receiving replacement phone. Easy process for return. Good communication. Representative was quick to respond to concerns/questions, offering advice where needed. When the return phone was received I was also notified. I would recommend this service to everyone with a phone. Everything you need to return the old phone was provided for you with clear directions on the package.

Put phone in washing machine. Had new one in 4 days. Get service. I found the whole process easy, efficient and got me going quickly. I only wish the deductible was a bit less as 200 is still a fairly large amount.

Everyone was very helpful, I got my replacement phone the next day and was very easy to send back my damaged device. They were very helpful with setting up and transferring all the data to the new phone as well.

Amazingly quick claim to file, process and approve. I’ve never been so happy to have insurance on my phone in all the years I’ve been a customer. The phone just stopped working one day and so I went and filed and got it within 2 days. Super stoked.

Always a pleasure, seamless problem solving, Phone person was very helpful. I was able to get phone replaced relatively fast. I'm glad I have Asurion Insurance. I think having this insurance is very important to my family being the costs of new phones is very expensive. I dont think it's fair that every two years we have to get new phones.

Fast And easy to navigate services. My son is very happy with his replacement phone. He is also very happy about the increased storage. However, I do think $200 is a bit much for an iPhone six halfway through 2020.

Customer Service was great. The customer service representative was professional and polite. I felt like a valued customer. The representative did not take my frustrations personally. I thanked her for allowing me to vent. She accepted my apology. This experience was a calming part of my day.

Quinton helped me at the Prien Lake Road location. He was great. Very personable and walked me through everything step by step. By far the best experience I’ve had at this location. When I come back in for an upgrade I’ll definitely be doing so with him. Thanks Quinton.

My phone stopped working and I had another phone in 48 hours. It’s nice to know in this day and age that people still honor their commitment. From the initial call to the phone arriving on time I am happy with my experience.

My package was priority shipping but the package stay in one place for a day which slightly concerned me, though the shipping agreement performed better than the agreed terms and I got it earlier than scheduled.

iPhone arrived fast, and replacement works great! I like the padded envelope and prepaid mailing label included. And there’s even a tape strip to seal the box! 2nd time using my phone insurance, and both times it’s been super easy to use.

Service was fast and prompt once I got connected to the right contact. Store wanted to charge me full price for a new phone. Stores should be qualified to handle insured problems. After two days of terrible service from AT&T I found Asurion and things were handled okay. Not entirely happy with a $112.00 copay.

Customer service was great and patient. Problem ended up being a faulty phone and they sent a new replacement immediately. Both calls lasted over 30 minutes but was not a problem for them to assist and continue to walk me through the problem solving. I got transferred a few times but the staff stayed with me.

I called about an issue with phone and customer service rep was very knowledgeable and had everything set up for new phone to be shipped. Very easy and smooth experience. Received phone 2 days later and all good to go.

Everything was fine, employees were very polite and very patient with me. Had no issues with anything. Glad I have the coverage on our phones. Well worth the money. The return was easy just as easy as getting the new phone.

Very fast service. Just wish we could change the carrier settings. Wanted to get my phone directed to the post office because I wasn’t going to be home at the designated time. So I had to leave when I got the delivery notification. But came in a day!

The process was great. Easy to file the claim and got my phone the next day. Well done. $112 deductible was a bit of a shock. I've paid you $8 a month or something for many years... I was not expecting that and am a bit disappointed. I've canceled the insurance going forward and while I'll insure my next phone for the first couple years I don't plan to continue unless there is something akin to Allstate's vanishing deductible. Customers who are careful and don't abuse the policy should see some benefit in lower deductibles.

My husband's phone slipped out of his pocket a week after he got it, thank goodness we had ASURION!! His phone was replaced quickly and everyone was happy! Thank goodness we took out insurance on his phone! As a farmer and bus driver, he needs his phone to be good working condition!!

The replacement phone was received within 24 hours of the claim being submitted. The claim process online was very user friendly. All interactions with all personnel was very professional. It’s obvious that this is very customer oriented company. The replacement phone was exactly what I expected.