Asurion Reviews

Have had to use you guys more than I thought I would but with four kids and multiple phones it's been well worth the money! I would definitely recommend Asurion to friends and family. It would have cost me so much more if I had to buy new phones out of pocket. Thanks.

A claim was made a phone was delivered, easy peasy lemon squeezy! Very happy to have this type of coverage for this type of situation, it's no fun to have someone steal your phone but having insurance makes a big $$$ difference.

Knowledgeble and very responsive and easy to deal with. Always was able to provide assistance with my problems, and one agent in particular was extremely knowledgeable and I was lucky enough to speak with her and she informed me of all of my options for replacing my phone that I hadn't gotten from other agents.

Fast shipping, easy set up! The online experience was awesome, did it at night got it 24 hours later! I consider that to be FAST! One thing I don’t like is sending in my broke phone, did I properly erase everything on my phone, you don’t know for sure, and if it don’t power up how do you erase it? Would like some reassurance on the security of the phone you send it that it won’t be hacked!

Service was handled in such a speedy and professional way. Person that I spoke with on the phone was so nice. I had a very pleasant experience. Other services should learn from your company. During these confining times my tablet replacement was so important to me.

Great service, nice choice in screen replacement or replacing the phone. My personal phone had accidentally been broken at work and I needed to get it fixed or replaced quickly. During this COVID pandemic I was hesitant to take it somewhere to get the screen replaced so I decided to get a replacement phone. It didn't take long to get the new phone.

The process was really easy and the site was user friendly so that made it easier to file a claim. I filled out a few questions and I received my phone a day later. I didn't always believe in insurance for your phone but I'm glad I decided to purchase it.

Thank you Jesus for insurance to help with a replacement when our phones are broke and they are very expensive. The representative was very polite and respectful. Thank you for your service. On time and efficient. I would well recommend that all cell users use this company to replace phone. A little price for a large price item. Thank you again.

Prompt delivery of replacement phone and very helpful when help with voicemail was needed on new device. Glad ATT is partnered with Asurion. Good match. Thank you ATT AND ASURION for the wonderful service you have provided us over the years. Thank you so much. Easy and friendly and efficient arrive providers. Replacement device came with easy to understand instructions along with a phone number to call in case further help was needed.

They were very helpful in the conclusion on what was going on with my previous phone. With the speedy service I got my replacement phone very quickly. I have appreciate their service that I even have my laptop insured with them.

It was awesome, called it in about lost phone, short time later discussing when it would be delivered. Following day I have it in my possession. Thanks for the quick response, the lady on other end of line was very polite, courteous, very professional, thank you..

Filing a claim was quick and easy. We received a new phone the next day with an envelope to return the broken phone. Being able to file the claim online was great. It's reassuring to know that if something happens to your phone you are able to quickly receive a replacement.

Online claim process has helped expediting the new phone delivery. I received my new phone in 2 days as I was informed. If I would wait until the office to open in the morning to call & placing my claim it would take one day longer.

I called at 6pm after I dropped by phone and had a replacement in less than 24 hours. I am thankful for an incredibly quick response and am glad to have used this service. I would highly recommend to anyone.

Very expensive. Screen-repair service better be on-site. My brother sent his phone for screen repair. I know what happened, they saw the screen cost $160. Nearly time to upgrade before he cracks his screen. Still they held it nearly two weeks, wipe it, and send it back still cracked. I spent hours on the phone trying to find out what was going on, and was lied to countless times. Always a different story. Choose a real insurance company. Don't choose Asurion.

Made a claim because my audio was working incorrectly in my phone and was able to switch out for a new one very easily. They had sent a box, label etc with the new phone for me to send the old back. Transferring data was easy, and setting up new phone was easy as well. They got me my new phone in a day or two. Overall very easy.

It was so easy to report our claim and the new phone arrived the next day! I think maybe the only confusing part at all were the instructions related to the SIM card enclosed. My daughter understood them to mean to put the new SIM card in the new phone rather than switching the SIM cards. But otherwise great service.

My replacement phone came quickly, and the old phone was shipped back thanks to the return label and packing sleeve included in the box. Thanks for the quick turnaround on the processing of my claim. I’m happy to have insurance on my phone.

The service was awesome, accurate and an amazing experience. It was fast and efficient. I appreciated the timely service that I received from the customer care person. We have already received and exchanged devices. Once again, it was a pleasure doing business with your company.

Quick delivery and easy to transfer over. I had no other choice than to file a claim to repair my broken phone. It was my cheapest option. I pay a monthly fee so I figured I would take advantage of it rather than buying a new phone.

It was very easy to file the claim for my damaged phone. The replacement phone came the next day. I was very happy with the prompt service and would highly recommend Asurion to my friends and family. I will continue to use Asurion.

I was pleased with the response time. The communication by text was timely. The CSR was very helpful, knowledgeable and helped me finish my claim when I got consumed. Great people skills, professional, patient and kind. I value the kindness greatly!

My claim was denied 3 times before you guys got it right. I even had to have an AT&T rep call on 3 way with me to find out why I was getting denied. Once it was finally submitted properly. It arrived quick, and was easy to set up.

I was pleased with the service and getting my phone replaced. I just feel maybe that getting the phone could have been a little quicker. But I am satisfied. I do not feel there was anything they could do any different. Service was good.

Easy and fast. Filed claim and next day received new phone. Had a pixel 4xl and my only complaint is I couldn't get another white pixel 4xl and received black. But understandable that may not have been an option. Easy trAnsfer from one phone to other.

Cracked screen, service tech canceled 2 weeks in a row & just didn't show up the 3rd week. Phone was almost un-operatable by the time you sent me a replacement phone which you wanted to charge me $170+ for. I had to call repeatedly to get my $29 refund I paid for for service you didn't provide. After waiting on hold for long periods you machine would say Somerton to the effect that you were too busy to help me & hang up. I tried chatting with someone but every question I asked was met with "I'm not trained to answer that question" which told me I never "chatted" with a real person. It was the worse business service experience I have ever had & made sure everyone I knew understood that if they purchased a phone from Verizon that this was what to expect if they damaged their phone.

My claim was processed quickly. The service was excellent. I would recommend you to my colleagues, friends and others. I received my replacement unit very quickly. I was able to recover my account. Again I would recommend you to my all individuals.

The online claim submission was easy and quick. Was a little hesitant since I wasn't sure what a refurbished phone would look like and if it would function well. Have had the replacement phone for 3 weeks and there are no problems. The return process using their box and mailer was quick and included a tracking number to ensure they received the old phone as part of the return.

My phone came the very next day after making the claim online, I had a great experience. The Customer service representative I spoke with was very pleasant, she guided me throughout the whole process. Thank you for assisting me at a time of need.

Fast turnaround receiving replacement phone. Easy process for return. Good communication. Representative was quick to respond to concerns/questions, offering advice where needed. When the return phone was received I was also notified. I would recommend this service to everyone with a phone. Everything you need to return the old phone was provided for you with clear directions on the package.

Put phone in washing machine. Had new one in 4 days. Get service. I found the whole process easy, efficient and got me going quickly. I only wish the deductible was a bit less as 200 is still a fairly large amount.

Everyone was very helpful, I got my replacement phone the next day and was very easy to send back my damaged device. They were very helpful with setting up and transferring all the data to the new phone as well.

Amazingly quick claim to file, process and approve. I’ve never been so happy to have insurance on my phone in all the years I’ve been a customer. The phone just stopped working one day and so I went and filed and got it within 2 days. Super stoked.

Always a pleasure, seamless problem solving, Phone person was very helpful. I was able to get phone replaced relatively fast. I'm glad I have Asurion Insurance. I think having this insurance is very important to my family being the costs of new phones is very expensive. I dont think it's fair that every two years we have to get new phones.

Fast And easy to navigate services. My son is very happy with his replacement phone. He is also very happy about the increased storage. However, I do think $200 is a bit much for an iPhone six halfway through 2020.

Customer Service was great. The customer service representative was professional and polite. I felt like a valued customer. The representative did not take my frustrations personally. I thanked her for allowing me to vent. She accepted my apology. This experience was a calming part of my day.

Quinton helped me at the Prien Lake Road location. He was great. Very personable and walked me through everything step by step. By far the best experience I’ve had at this location. When I come back in for an upgrade I’ll definitely be doing so with him. Thanks Quinton.

My phone stopped working and I had another phone in 48 hours. It’s nice to know in this day and age that people still honor their commitment. From the initial call to the phone arriving on time I am happy with my experience.

My package was priority shipping but the package stay in one place for a day which slightly concerned me, though the shipping agreement performed better than the agreed terms and I got it earlier than scheduled.

iPhone arrived fast, and replacement works great! I like the padded envelope and prepaid mailing label included. And there’s even a tape strip to seal the box! 2nd time using my phone insurance, and both times it’s been super easy to use.

Service was fast and prompt once I got connected to the right contact. Store wanted to charge me full price for a new phone. Stores should be qualified to handle insured problems. After two days of terrible service from AT&T I found Asurion and things were handled okay. Not entirely happy with a $112.00 copay.

Customer service was great and patient. Problem ended up being a faulty phone and they sent a new replacement immediately. Both calls lasted over 30 minutes but was not a problem for them to assist and continue to walk me through the problem solving. I got transferred a few times but the staff stayed with me.

I called about an issue with phone and customer service rep was very knowledgeable and had everything set up for new phone to be shipped. Very easy and smooth experience. Received phone 2 days later and all good to go.

Everything was fine, employees were very polite and very patient with me. Had no issues with anything. Glad I have the coverage on our phones. Well worth the money. The return was easy just as easy as getting the new phone.

Very fast service. Just wish we could change the carrier settings. Wanted to get my phone directed to the post office because I wasn’t going to be home at the designated time. So I had to leave when I got the delivery notification. But came in a day!

The process was great. Easy to file the claim and got my phone the next day. Well done. $112 deductible was a bit of a shock. I've paid you $8 a month or something for many years... I was not expecting that and am a bit disappointed. I've canceled the insurance going forward and while I'll insure my next phone for the first couple years I don't plan to continue unless there is something akin to Allstate's vanishing deductible. Customers who are careful and don't abuse the policy should see some benefit in lower deductibles.

My husband's phone slipped out of his pocket a week after he got it, thank goodness we had ASURION!! His phone was replaced quickly and everyone was happy! Thank goodness we took out insurance on his phone! As a farmer and bus driver, he needs his phone to be good working condition!!

The replacement phone was received within 24 hours of the claim being submitted. The claim process online was very user friendly. All interactions with all personnel was very professional. It’s obvious that this is very customer oriented company. The replacement phone was exactly what I expected.

Lost phone and got replacement really fast even got an upgraded phone. I will always carrier insurance on all my phones for now on. They are the best. I will tell everyone I know to carrier insurance on their phones. I make sure my family have insurance on this phones.

I initiated an insurance claim for a badly broken screen for my husband’s phones. Within 2 days we received a new phone at home through the mail system. Very pleased; no problems at all. Glad to have this as an option when needed.

Replacement phone arrived next day. It was easy to set up and was almost the same as my old phone, so very easy to use; no learning curve. I didn't have to remove everything off old phone right away; was given 10 days to do so and given packaging to send it back in. Very handy. Thank you very much!

My granddaughter like most teens cannot live (they think) without their phone. Thank you for your fast service along with tracking where it was at. I think she was on that a lot. And was excited when she saw it was in MI.

Fast and simple services. I had no issues whatsoever. The price is fair and cheap and is definitely worth every penny. Only complaint is I wish my military ID would be valid to use to get a new phone.

The replacement phone arrived in one day. It required two trips to AT&T to get the apps transferred from the old phone to the new phone but everything is completed and the new phone is working great. Everything is was fast and handled great. Thank you for taking care of this quickly!!

I loved how fast and easy it was to file a claim. Got my phone within two days of putting in the claim! I have done several claims and never had any issues or complaints. I would definitely recommend to anyone who needs to replace their phone asap!

Wonderful service and very professional. Made it fast and easy my order was on time no hassle no fuss. I just don’t like FedEx because they lost my last phone but I recommend this insurance company and ATT to everyone I know. Thank you again.

Awesome job. I filed the claim and the very next day I was receiving my device. I was so amazed about how easy it was to file the claim. My provider is great and they are always going above and beyond to make a way.

No notification of tracking info. I had to make several calls to resolve otherwise just ok service. I have used before and I feel the service level is lacking. You as the customer should not have to make calls.

Fast and easy service. Website submission easy but could provide additional options to select issue. Device arrived safely and was easy to set up. Mailed old back in packing provided and using label provided so also easy to complete and send.

Fast, easy and precise service! Excellent customer service etiquette! We lost one of our phones, started a claim and had a new replacement phone the very next day! Data transfer was simple and quick, customer service agents were super helpful! Seamless process!

Technician who helped set up my phone once received was wonderful. Getting through was kind of difficult because the system kept locking up, but once started, the procedure was expeditious. I received my new phone the following day. Overall, I was pleased.

After U Break I Fix turned a small corner crack on my phone into many cracks after being unable to update software and having to put the old screen back on, I contacted Asurion. I don't remember the rep's name I spoke with now, but she was totally AWESOME! I had a new phone the next day. As a manager of a customer service group for many years, I would hire her in a second! Very nice job young lady. I wish I remembered your name. I did do a survey at the end of the call and sang her praises. World class!

Great Service. Phone loss reported on Sunday and Replacement was delivered on Tuesday. My son had reported to me that he lost his phone while at the lake over the weekend. We will continue to use and sign up for the replacement service when purchasing phone in the future.

Had shipping issues and it got resolved in a super cordial manner and extremely fast. Product didn’t get deliver to the proper place. I try to get it deliver to the proper apartment. Unit delivery driver never contact me to resolve the issue. Item got put in hold. I had shipped to my job address and it got deliver the next day. Super efficient and immaculate customer service.

Excellent and fast. Will definitely recommend will continue to use this service, I did not have any human interaction which I would say was the only downfall as it was a little tough to find my way with the web service. Overall 9 out of 10.

My phone was destroyed by my lawnmower and Asurion worked diligently to get me a phone. I reported the accident on Friday when it happened and I had phone Tuesday morning. This was and still is my only connection to my family, friends, but not my connection to God. Thank you helping me. God Bless your company and staff.

All I can say is that my experience with Asurion was great. They were friendly, professional and I received my replacement phone quickly and given good directions on how to return my damaged phone. I recommend Asurion to anyone who purchases an expensive phone.

Phone wasn't working. Went to AT&T and they said to put it in on Ins because it was old and they were not able to make it work properly. AT&T filed the paper work and I got my New phone the next day and then they helped me set up the new phone. GREAT SERVICE!!!

My niece dropped her phone, cracking the entire screen saver. Your service was QUICK and efficient. I returned the broken phone, I. The envelope provided and I received an email confirmation when you received it. I can't believe how easy the whole process was. Thank you.

The service received from Asurion was fast and convenient. The phone had been badly damaged. Making the claim online was very easy. We received the replacement device in two days with simple setup instructions. All items were included to return the damaged device along with a return label.

My husbands phone was ground to powder when it fell in a grain auger! Asurion had a replacement phone sent to our house the next day. It was a Smooth transition other than my husband hadn’t backed his Cloud in a long time so he lost a lot of important info but that wasn’t Asurion’s fault! I’d recommend this insurance company for your devise coverage.

The process went well for replacing the phone. I used the online request and paid the fees and the phone was sent the next day. It was simple to program the new phone so I am satisfied with the overall process. I do not have any complaints with the process so I will be able to use the process again in the future since I used it during this time. Please continue to keep up the good work and I will be with Verizon for a while to keep my phones.

I had an issue with my phone breaking, I applied online and the replacement phone was there the next day. Problem is the replacement phone speaker was broken so no sounds could be heard. I called and after a wait of 20 minutes, they sent me a new phone no problem which I had in 24 hours.

Everything was great except someway I made a whole new account like I had a whole new phone instead of just transferring everything to the new phone. So maybe make it easier for people that are not Technical on that part. Verizon fixed the problem quickly for me so all is good????

Good. And deliver was fast. Will recommend to others. Repair phone was the reason for using. The phone was delivered as told. Did arrive day ahead of expected. Which was nice to see. Return address slip for UPS to return was easy.

I was able to submit a claim online easily. The shipping was super fast with return labels and even packaging tape to close it up to ship back broken phone. The instructions were helpful while setting up the new phone.

My son's phone was stolen. I went online and completed the easy form that explained how to receive a replacement phone and I received another phone in two business days. The process was fast and easy and we were very satisfied!

Getting my replacement cell phone was the easiest most hassle free experience from start to finish! Chatting with a tech to get it activated was a breeze. Exceptional Customer service for sure! I would recommend Asurion to anyone for insuring their phones.

The claim service was fast and easy to use. It only took two days and i received my new phone by ups. The phone came with a screen protector on it, which was nice. This is a great service, fast and easy.. thank you.

Great service and very fast. They were understanding and got me my new phone quickly. I received everything within a day and with all the needed instructions. They took their time with me and made sure I received the attention I needed thank you.

You all were very helpful and we got the new device set up perfectly. We had a few hiccups in the beginning but after everything was fine. The other phone, whoever has it is trying to use it but they cannot so we thank you so much.

I loved how fast they sent the new phone. I like the fact that they send a new one not s refurbished phone. I love that they bill you the deductible so you have at least 30 days to come up with the money.

Fast service. Easy to submit a claim. Easy setup when delivered. Secured delivery. Would recommend this service to a friend in case they had an accident with their phone. Easy to send back old phone and email on how to set up new phone.

I would have given 5 stars but the verification process is horrendous. There has got to be an easier way to verify who I am!! Check the last 4 digits of a credit card, ask my mothers maiden name, ask who my best friend is. I spent absolutely hours trying to verify who I was, trying to scan documents, etc. It was absolutely ridiculous! What if I put your company through all that before I decided to give you my credit card to pay for my replacement phone. Not looking forward to having to go through this together. Please find another way! People are too busy to go through all of that! Donna **.

I was very impressed with how quick they completed my claim. I was kept in the loop at all times. They sent me emails and explained all steps on how to complete the form. I am very satisfied with this company and recommend it to everyone!

No hassle. Quick delivery of new device. Could not be happier! I received the same phone just a different color. Exactly as promised. Great customer service and efficiency. Insurance at its best. Thank you for following through with what you promise.

New phone arrived less than 24 hours after filing claim. I still wonder how that happened but the whole experience was exactly as a company should operate. My old phone is no longer supported so a newer model was sent which is delightful. Keep up the GREAT work!

Did a great job getting me through that issue, losing your cell phone (old age) was a setback but Asurion lived up to their side of protection and replacement! Well worth the coverage cost!! Lived up to their obligations and went smoothly!

Simple and efficient process. Very happy that I had paid for the insurance and it was painless when I needed it. I was appreciative of how straight-forward the claim process was and would recommend to my friends. Thanks so much!

Quick, efficient, and professional. Asurion was very responsive to customer need and delivered with quality and without excess. The company also had a crisp, clean interface with the carrier. They seem to get something frequently lacking: they are in the people business. And, they treat people well.

Easy on-line. You can understand. Still fly. Still would no issues and Quick delivery And easy set up. Want you get the device self stamped envelope to return the device. I don't have time to speak on the phone or wait on hold so online service work better.

Worst experience ever! I made a claim and paid my deductible as normal. When I received my replacement it wouldn’t not work properly. The issue was the phone would randomly mute on speaker and never work holding it to my ear. I called to get a replacement and they sent me another phone. This phone would not work with GPS or Bluetooth. I took it to Verizon and they confirmed it was the phone. I called Asurion again and they said they would do a claim after I filled out another form. This took multiple days. Then they told me I needed to pay my deductible again to get a new phone!! Asurion sent me a broken “replacement phone” 2 times and they were both broke. Then they wanted me to pay my deductible AGAIN to get a replacement! When I asked them how this was right I was just told “sorry that’s just how the process works”. That’s it! I was so mad and felt so helpless I just went and bought a new phone. How is this ok to do to the customer!

One of our phones was damaged out in the field. Fortunately, we had an insurance policy through Asurion. We had our phone replacement the very next day. Excellent customer service and we couldn't be happier with the simplicity of process.

Fast, easy, reliable! Shipping was next day. They offer protection to all devices in your home no matter where you bought them even. I would recognize to anyone in the Verizon network. Great job and thank you very much!!!

Very easy process. CSR shared process over the phone. My iPad was quickly sent to me, a return envelope provided, I put damaged iPad in envelope and voila all done! I was kept informed every step of the way. Once packages were received by Asurion I received a thank you.

I have to follow up a few times to get the phone replace. The confirmation took 3 days to complete. I even tried to call into a live person and they told me I had to wait. I became very frustrated with the process.

The experience was great. I submitted my claim and the replacement phone arrived the very next day. The process was easy enough that my Italian girlfriend was able to transfer and get through the activation process on her own. I would (and have in the past) recommend Asurion to anyone I know with a smartphone. Overall, I was very satisfied.

Setting up the claim took a while to start, but once I was able to work with an agent, they cleared all the questions and roadblocks to getting it done. I am tracking the return, but I feel confident that the device will reach Texas and I will be off the hook for additional charges. Shipping has been ongoing for a week now, from Los Angeles to Texas. It seems a bit slow, but I understand that it is probably the lowest controlled shipping price in use.

The person I talked to was very polite. I called on a Thursday night and my replacement phone was delivered that very next Saturday before noon. Very satisfied with service. The screen on my old phone (galaxy s10+) suddenly had 2/3 go and stay blank. They didn't have an s10+ to send, so they sent me an s20+ instead.

You did a good job with our claim, I received my new phone the next day and there was no problem with settling my claim at all. Thank you for the excellent service. I was very pleased with your service.

I had no idea the Phone would get here so fast! And the steps were easy to follow. Impressive, most impressive indeed. I had a few hiccups but it was because of user error not anything beyond that. And the technician I spoke with was extremely friendly.

I had an easy wonderful experience. It was way easier than I expected. I did call AT&T for assistance at the end because my phone said no service but it was just the SIM card that needed swapped out. Thank you so much.

We were really skeptical at first about how this insurance would work but were pleasantly surprised when my husband's phone broke. He had cracked his screen while in his pocket with his keys (had a screen protector on). The screen had lines in it and went black. He called Asurion and the woman spoke extremely fast that we couldn't understand her. I finally got her to slow down so that I could comprehend what she was saying. I completed the form and sent it back through a digital upload. Although, I did not like the idea of sending them a copy of my driver's license. The next day my husband's new phone was delivered by Fed Ex. He went to the local ATT store and they were able to transfer all of his information to the new one.

I needed a replacement phone and you mailed it out to me and when that one did not work you mailed me another one and I received it in a few days. The instructions that I received that walk you through how to activate the new phone are easy to follow. Thank you.

The rep I chatted with was online was very helpful and took care of my situation immediately. Due to the fact that my phone was completely destroyed I received a new phone the following day. Would definitely recommend Asurion to everyone.

The replacement phone is it great condition and arrived quickly. I was please with what I’ve been given and how closely it resembled the phone I already had. Setting up my phone was fairly easy, I did lose some things but that was a fail in my part for not backing it up more recently.

The online process automatically denied my request. After I contacted a real person, the process went smoothly. The certified replacement phone arrived in under two days after it was processed. Transferring data from one phone to another was a little tricky but it worked in the end.

Brilliant and very helpful. I was grateful for speed of process since we have been paying for over 10 years. We have needed phones maybe four times. You have made much money from us. Thank you for making it quick!

I spoke to 2 people. One person over the phone to help me set up my new device & they were OUTSTANDING!!! They were patient & helped me through the entire process. They kept checking in with me & being very empathetic re: my concern for losing data. Highly recommend! Second person was also very helpful. They helped me in less than 10 min regarding my concern for deleting data off my old device. I had already packed it up, couldn’t turn it off because of device issue so I couldn’t delete my data on it. I was very nervous to send it with all my data nor did I want to get charged a fee. They helped me so much! Highly recommend. Second individual I believe was a male &.

The customer service was helpful and quick process to get my replacement phone ship to me the next day. Even getting set up took less than 5 min. I was upset of having my iPhone stolen but Asurion made the process smoothly and was there to help.

Very good customer service, quite happy. It was the first time that I have ever had to use the ins. in all the years that I have been with ATT. The only thing that could be better is if it was free. Thank you.

I received my phone quickly and although the sim card that was included was not activated the Protech, instructed me to just swap out the current sim card with the old one and problem solved. After that everything was fine using the step by step instructions. I would suggest including instructions on getting rid of photos and contacts though.

My phone was replaced with a newer model. I’m very happy and pleased with the service I received. The replacement phone has sharper image and dual cameras. I’m happy with the quick turnaround that I received on the replacement phone.

Phone got to my house quick. Talking to customer service was excellent communication and when I had a problem they fixed it. Very friendly service. Didn’t take long on the phone to submit claim. I had some confusion with my first attempt to file a claim and customer service was really great at service.

Great service! They advertise that same day service is possible but I had some trouble with authentication because I was replacing my iPhone which is my ONLY authentication device but tech support worked me through it and the next day I received the replacement!

I would like to thank Jessica for helping me through the setup process. She was very patient and knowledgeable. She was able to settle the problems I had in connecting my phone. So again thank you Jessica for your guide.

I had a quick response. I called and had the phone the next day. It was easy to swap out the phones. The phone call was easy. They were very helpful on helping me get the problem fixed. I had a very good experience.

I was pleased with how prompt they handled my claim. Only disappointing thing was I had a white pearl looking phone and they sent me a black one. Also I was told I could get my information off my phone but I couldn't. I told them I couldn't turn it on but they said I could any but whatever.

Replaced my phone which was stolen while shopping at a grocery store. Both ATT and Asurion did an excellent job of “blacklisting” my stolen phone and issuing a replacement. Took no more than two days w/ shipping. Still expensive to lose your phone even with insurance but a lot cheaper than if you didn’t.

I found it difficult to to turn off the feature “find my iPhone“ and I had to get technical help from Apple to set up the new replacement phone (which required a long wait). With what I pay Verizon every month I think you and they could have been more helpful. I think your basic service of replacing the phone in an expedited manner was excellent.

Except for it taking almost 2 weeks to finally get a replacement phone. I was very happy. I did get a newer phone than the original phone I bought, I understand my old phone was out of date and this warranted an upgrade. Overall it was fairly easy.

The Delivery of the watch was very quick and returning old device was super convenient and easy. The whole process was extremely smooth, easy to understand and simple to follow the process. Thank you for being so quick and responsive.

Thank you for being so quick to get my replacement to me! As well, you make sending the damaged phone back so easy by having the tape and packaging included. So smart. These are a great features of having Asurion coverage.

Filing the claim was easy and I had my new phone in just a day. It took me a while to switch things over but once I did the phone was just like having my old phone back. That's important to someone who is not tech savvy. Thanks-everything went great.

Asurion was very helpful with helping me get a replacement phone. I had to use chat though, as I “didn’t fill out the form currently”. Only downside to the whole process. All in all, a good experience.

Filing a claim was easy and fast. Very satisfied with all around experience/ transaction. I would definitely recommend this insurance to family and friends. Customer service representative was courteous and professional. She spoke clearly and concisely.

Quick, simple instructions. Transferred all data and provide a return box with label, protective mailed and even the tape. Would defiantly recommend to anyone. Also got a discount because we had 12 months with no claim. Well done and thank you.

My son couldn’t answer any calls or talk on his phone unless he used his headphones. I filed a claim and the phone came the next day. Also, the deductible was less than what we expected but that was because we haven’t filed a claim in years.

Asurion dealt with our disabled/broken phones, quickly and fairly. We made the claim on one day and got the phones the next day! When I had difficulty erasing my phone I called Asurion and the technician helped me resolve the issue.

Great experience, great customer service, thorough and very helpful throughout the whole process. Very prompt and helpful and answered all my questions with no hesitation. Very grateful and appreciative and would recommend to any customer. Asurion made sure I received my new product in a timely manner with very little wait time. Thank you everyone involved in making my experience great and continue to keep up the great works. Customer service was on point.

You guys were great. The only thing that I was upset about is that I did not receive a upgraded model of my phone. I was told by the clerk at the store by my phone being old I will get a upgrade model instead of the one I have but in the end I'm satisfied with the service.

Customer service was very helpful. They explained everything I needed to know about the process. I received very fast shipping on new phone. I even received a discount on my deductible for not having to use it in a few years. Thank you!

New phone arrived the day after I filed the claim, and it was early enough in the day, I got everything switched back over, fully charged and got the damaged phone boxed up and shipped back... Very happy with the speedy service.

I received my replacement phone a day after I placed the insurance claim online. I was able to easily navigate the instructions online to set up my replacement phone. I did have to call customer service for a quick question. I was also able to send off my old phone without any problems. The process was simple.

Asurion is much better to deal with than Verizon itself. Very happy with the assistance through this service and being helped directly instead of being put on hold for hours or playing phone tag. Can't beat the overnight replacement either.

My granddaughter had accidentally dropped her iPhone and shattered the back of the phone and some of the front, to the point where nothing came on the screen except a small portion of light, She could receive calls but that was all. Luckily we had the insurance on her phone, Your program immediately helped us out and got her a phone within two days. Thank you so much for your service,.

Great service. Didnt understand why I had to send a copy of my license and a sign copy stating who I am and I never had done that before and I am account holder. Also why my account was linked to my father in-law email. I have done 5 claims now and this was the first I had ever done that. Plus the verification process needs to be linked to my ATT account so I dont have to go through that again. I pay a lot a money each month for service and protection warranty.

Fast and easy to use. It was also easy to go and Report the claim the claim was done very quickly I got my new device the next day. My packaging for return was easy and I just went to my local post office and dropped it off.

Got the replacement phone quickly. But I felt more comfortable taking new phone to AT&T store to get the new one started. It took the sales rep nearly an hour to get all info transferred over to new phone and activate it.

Fast super easy service, so glad Verizon uses Asurion! The online services are straightforward to use. I like the new way to turn off find my iPhone, and it was easy to use with the guys off-site. The delivery of the replacement phone was super fast.

I dropped my iPad and it smashed the screen I can't believe how easy and fast the replacement was. I had a new iPad the nest day. Everything was handled so efficiently. So glad I had the coverage! Thanks so much.

Service was quick and very helpful. Package arrived immediately and set up was explained very well and easy. I would definitely refer to a friend. I am so glad that they were able to help me so quick and get my phone back up and working properly. I have been using my phone now for 2 days and so far everything has been working very well.

I had a few issues in the beginning with two of the replacement device, but in the end I was able to get a new phone. I’m a happy customer with a working phone. I would recommend this company. Thank you.

Thank you everything was great. The product arrived in a timely manner. My daughter was extremely pleased to get her phone back quickly. May God Bless your company. Awesome!!! I also liked the fact that there was constant communication from the moment we put the claim until the phone arrived. I will recommend your company to everyone I know.

Claim customer service was super helpful, she helps us with all questions there was about the claim and choosing the replacement device. She makes claim went through quick and easy, hassle free. Replacement device came within 24 hours as promised.

I filed my claim one day and the next day I had my phone. The nature of my claim was a lost phone. I have filed two claims with Asurion/ATT. Both times they have met and exceeded my expectations. Thanks.

It came in good conditions. No problems to report. Thank you guys. I was surprised when it arrived. Didn’t think it was going to be that fast. So I was very happy when it was at the front door, I’ve been waiting for an iPhone 11 for a while now.

We had problems hooking up initially. We called the number for the helpline and the problem was taken care of in about 20 minutes. The SIM card had the wrong number on it. I was really happy with the service.

Excellent customer service. Resolved and helped me through the entire process. I would definitely recommend Asurion to others. I’m very thankful that I have insurance on my phone. I’ll make sure that I properly place my phone when grocery shopping next time.

Spend over 6 hours driving and waiting at different locations I was sent to by Asurion for free battery replacement. First location didn’t have a battery. Second only had one and it was defective. Finally broke down and paid another location over $100 to replace my battery. Much less hassle to just save your money each month than deal with these crooks. I needed my battery for GPS during my move across country. Instead of helping me Asurion wasted an entire day and had no solution for me. Just repeat questions from service personnel, constant call transfers, and lies.

I’ve never had a damaged or lost phone in 24 years. I was hesitant in having to deal with insurance but it was amazing. I was pushed into our pool with my phone. Will remember this during the Covid crisis forever. The CSR was amazing.

Easy and fast replacement phone although the deductible is very high. $200 out of pocket. I would prefer less deductible.. However I would continue to buy insurance because the phone is really expensive without insurance. I heard from friends that Other insurance would be less expensive.

I got my phone quick and it was easy to set up. I was very pleased on how fast my replacement phone came in the mail because I could not go without a phone. I would recommend that everyone get insurance for their phones.

The turnaround time left a little bit to be desired, and I wasn't able to select USPS as carrier, meaning I had to play "tag" with the UPS delivery person over a couple days (because they can't deliver to my building without a key, unlike UPS).

Very happy with Asurion! I called on a Monday afternoon and I received my replacement phone the next day before 1pm. The people on the other end of the phone were very courteous and nice. They were very helpful and explained everything to the fullest! Thank you Asurion for your very satisfactory customer service!

Fast! Easy! No explanation. It is what it is and you guys always understand. Never fails me or my family or job. Thanks for being reliable and convenient. Without you guys we would fall apart and be frustrated going to stores.

Overall the service worked well. If you are going to automate a lot -- this service was done almost exclusively online, I found the website did not update quickly and was not always accurate. I would invest a lot in making the web process flawless and easier to use.

Tried initiating the claim online, but was unable to do so. So glad I called and was able to speak with someone. Service was wonderful. Great to deal with and very prompt service. Phone was received within two days of initiating the claim. Return of the damaged phone was easy.

Customer service was helpful and the process was very efficient and the phone arrived quickly. The emails and information about set up and the new phone were helpful. Return was also an easy process. With teenagers and being a very active family, the insurance policy has always been very helpful.

Very easy, so glad the rep suggested this route to us. My wife was skeptical of getting the insurance, thought it was a waste of money each month. We're both glad we did and we will each and every time; definitely worth it!

Went online to get a replacement phone for my wife’s phone that fell and broke the back of the phone. Automated call said this was not covered and call ended. We called back the next day and spoke to an actual person and went through the claim process and she got a new phone in the way and we paid the deductible. She was a little hard to understand but all went well and we received the phone in 2 days. We got online and tried to follow the steps to activate new phone but it was not clear and there was not a real person available to talk to.

Fast and easy. Verizon assisted with the paperwork and once submitted, I had a few simple steps to validate and confirm online. Replacement phone was received next day. The monthly premium for the insurance is worth every penny. Thank you!

I was so pleased and surprised with how smooth and understandable this was. It's a very emotional and draining time when we break something we rely on so much, but this process was calming and I but had the replacement within 24 hours.

Very quick action taken on my issue. They made sure all my needs were taken care of. Each person I talked to was very courteous. I used to dread having to go through insurance to deal with replacement phones. Now I don’t have to dread it as much; I know Asurion cares and will make sure I have what I need when my phone needs repair.

I'm very pleased with Asurion because it was fairly quick and very nice people. More importantly my son has a phone. He seems very pleased with Asurion for getting a phone to him within a couple of days. All of my devices are insured by Asurion. I hope everyone at Asurion will have a good day.

I’ve never filed an insurance claim before but Asurion made the process very easy. I got my phone within twenty four hours which was even better! Wait times can be a little discouraging right now due to the circumstances but They made the process so easy, even during a pandemic!

Great, Quick Service. Very pleased with how easy it is to use your service. Glad I took out the insurance policy on my phones. I appreciate the Great Customer Service that your company has provided and hopefully you will continue the great job.

I submitted a claim online for my phone not charging and within 48hrs I had a new phone in my hands. This all happened before my old phone battery completely died. The transaction was smooth and very easy. I'm really glad they now have online claim submission I really dislike being on hold for hours.

I am very pleased with the handling of my claim. This has truly proven I made the right decision having insurance coverage and would definitely continue to pay for such coverage. It was easy and quick to file a claim with no hassle. Thank you.

At first in the claim, the unit that I received had motherboard issues. Thanks God we managed to know that since cell was working perfectly but once we shut it down and started it again, it just won’t work again. Thankfully Asurion helped me with a second claim on that phone and everything worked out fine.

I was very pleased with the service I received. They overnighted my phone and I was back in business.. Very good customer service also!!! I had trouble with the set up and called their customer service and went so smoothly. I had a great experience.

Filing a claim online was not possible because there was not an option to receive an email with the verification code instead of a text message. My phone was completely dead and there was no way to receive a text. I called instead and the rep I spoke with was very helpful.

Customer service was great. It was very easy, and I got my replacement fast. It was overall a very good experience. I do recommend calling than just using the website. They said the replacement I needed was unavailable, but when I called it was no problem at all!!

Great service. Our first phone was not delivered due to UPS error and they sent another phone ASAP. We got the new phone the next day and the call to customer service was very easy and quick. Very happy with level of customer care.

The representative was very knowledgeable and friendly. She answered all of my questions. She made sure my replacement phone was going to be delivered the next day. I appreciate all of her help and how friendly she was. Thank you!

It was a little crazy trying to get it figured out but they finally did and we got the phone mailed to us! Set was a little tricky! Wish we could have had it delivered and set up by a person! But it all worked out!

I had a broken screen. I went to the store. They gave me the information I needed to contact Asurion. It took 5 min to put in the info and I received my new phone in two days. I love it. So easy and efficient.

Made my request and got my replacement the next day. My wife was hit by a car while riding her bicycle and her cell phone was damaged beyond repair. I was anxious to replace her phone and attempt to retrieve her stored information off the damaged phone. Thankfully it worked.

I like that I receive the iPhone next day. Just I don’t like that when we call to make a claim the machine that comes out asked too many questions. I think it should just get us to a representative fast.

When my device failed, the replacement device arrived the next day and everything to return my broken device, including shipping label, was provided in the box! The process was very easy to follow and hassle free! I would recommend this service highly.

My claim was processed very quickly and I received my replacement device the next day! The box came with all the instructions and tools I would need to switch over to the new device. Returning my old device was also very easy. Just put my old phone into the box, put the label on and dropped in it the mailbox.

My phone was stolen and it was replaced within 2 days I love my coverage. I don’t worry about these iPhone or iPads I have because I know Asurion has my back. Thank you for always being there and the paperwork is so simple. The claim process is awesome. Anyone can do it. I really like that.

It was pretty nice when my daughter's new phone arrived with an employee from Asurion to help set up the phone or answer any questions about the new phone. Even though we had to sit outside with our masks on, he was very informative and pleasant. Thank you.

They were very quick and accurate with the response and sending my replacement. The system is very easy to use and the step by step help makes sure that you perform the process correctly. They got me my new device within a day of me filing my claim. Great experience.

Asurion provided a quick replacement for my phone when it broke. Good turn around time and I received it the next day. It was easy to send my old phone back in the envelope provided. The Flat fee $100 charged was appropriate for a new phone.

My phone screen was destroyed, but even with very limited function, I was able to submit a claim and received immediate feedback (on a Sunday night!!) that it was approved and then a new phone was on the way. Less than 48 hours later, I was going to go with a new phone. Amazing!!

Claim and service was fantastic. It shouldn't take 40 words to describe good service but everything went good from the start of claim to the delivery date so I wouldn't change anything. Thank you for your prompt service. Again have a good day.

Everything went just like it said it was supposed to go. I received my replacement phone by UPS. Inside the box with the phone was a UPS envelope already labeled. All I had to do was place the old phone inside and seal it. Then I dropped it off at UPS pick up location.

Claim process was quick and painless and I got my phone in two days. It would be nice to file the claim and be able to pick-up a replacement at a local store rather than waiting for it be shipped to me. Maybe something to think about.

Made everything so easy and they were so professional, so nice to me as a senior citizen. Thank you very much. They were so helpful and explained everything to me. It was quite incredible and I wasn't talked down to. I was treated very very well. Fast service. Got my phones quick. Can't say enough good things about it.

Good service, patient with me, I had problems with the transfer of data from the old phone to the New Phone. Then I misplaced the prepaid envelope, so I was late a few days in getting the old phone back. Best Regards, Lawrence.

Very patient, walked me through all the steps and assured me when I would receive my device would arrive. And the sales associate was great at explaining everything to me so overall I would recommend the phone service to people I know for sure.

The knowledge base and patience of the ATT rep who sat with me in the store and stuck with me the whole time while I processed my claim was the most important and critical portion of getting my claim submitted. Whenever there was a glitch, or perpetual spinning wheel, he knew exactly what to do and got me through the process from beginning to the end. He also helped me lower my bill by analysing my current plan. I ended up with 2 watches, a better plan and a lower bill as well as a replacement phone on the way!!

My experience was very well. I most definitely appreciated the constant reminders of the next step of completing this process. I have a lot going on, a mother in hospice, running my own business so the reminders were so appreciated!!! Thank you.

The process was quick, painless and easy. I simply said what was wrong with my phone and they determined that they would send me a new one. It arrived the very next day. I simply backup my old phone and recovered it on the new phone and the problem was solved. They also sent a prepaid postage envelope to return the old phone to them. I just had to drop it off at UPS and they scanned it end and sent it back. I revived an email saying they received it and the case was closed. Great service overall.

I think the deductible is too high especially with the monthly fee to carry Asurion but the service is good. Turnaround time is reasonable too. When you pay a monthly insurance fee though why should there be $200 deductible, seems to me that $100 or less should be sufficient or maybe the more expensive the phone to begin, the lower the deductible rather than just one deductible size fits all.

Lost my phone in a lake and got a new phone the day after I made the claim! I'm glad I kept the insurance on my phone even though it was paid off, otherwise I'd be locked into another two years of phone payments.

When my tablet fell and the screen cracked, I went online and filled a claim and it was so easy to do. The replacement came within a few days and all I had to do was send the other back. It took like no time at all. I am very happy with the service I received.

Had one question and they answered it no problem. Claim process was easy to make and the phone arrived within two days after I made the claim. The staff I woke too were nice and polite and happy to help.

We received our phone with Fast delivery and phone was in new condition. It didn’t have a SIM card so we had to set up our phone by going into the store. Thank you for being efficient in a timely manner.