Asurion Reviews

I was very pleased with the quick processing of my claim, the professional communication and the easy application. I loved not having to wait on the phone, except during the activation with Verizon. I highly recommend Asurion to my friends.

Made a claim that was immediately approved and received a new phone in two days. You set the gold standard for claim processing and fast resolution of my problem. I would recommend Asurion to anyone buying a new phone. Never experienced your level of service and speed with an insurance company before. Thank you.

Everything was fast and accurate. Customer service reps didn’t help at first but the last rep I spoke with got everything resolved. My phone was also shipped less than two days. It took me almost a week to get my info updated so I can get email to put security code to start claim. I really don’t like that.

Fast shipment and easy process! Everything went smooth, I expected to at least be out of a phone for a week and was leaving for a trip in two days. I was surprised to see the package was delivered overnight on a Friday night.

Usually exchanges or replacements are a hassle. This was very pleasant process. Made the transaction painless. I would totally recommend this company speedy turnaround on services the customer service was 100. They trained them excellently. That means a lot when you are talking to someone about your devices.

Very prompt attention to my claim. It was expedited for quickly and I received my replacement phone the very next day. It was very easy to file a claim. I am thankful I have asurion insurance on my devices. Thank you!

The service and process for exchange were exactly as advertised and explained at the time I purchased the policy. There were no surprises. The company gave a quick response to the need for the replacement. The new phone works well.

Dropped phone and broke screen. You sent replacement. I decided that a smartphone is not for me. So I'm in the process of trying to return the cracked phone to you. Please send a mailing label so I may return the phone.

Excellent service, the website was a little confusing but the agent was great. We got our replacement in two days and had really great help with uploading the data from the old phone, which is in the bottom of a local lake.

The whole process went very smooth. From the time I filed the claim to setting up the phone once it was received. I filed the claim online, which was easy but did have to call and have help with setting it up and the gal was great.

Their service was amazing and very helpful and Friendly. The person who help me was very patient and willing to help me to find the information they needed. They guided me with my phone information. I received my new phone very quickly.

Excellent service. Had the utmost help on the phone.. I would definitely recommend AT&T. I have been with you for many many years and couldn't ask for a better carrier. It seems everyone is always willing to go out of their way to help.

I could not cancel the broken phone to the cloud and called AT&T. Waited around 10 mins. The machine forced me to leave a number for them to call me back. Never did called a friend to me and they helped me. I think I cancelled it but not sure...

The service was quick and easy. Set up instructions for the new replacement were clear and worked the first time. My son is back in business with a working camera on his iPhone. This insurance is well worth the investment to protect these expensive devices that we have come to rely on for daily work and play purposes.

Very easy to order new phone and easy return procedures! They were customer friendly on the phone and didn’t mind answering questions. I used the online process and and it was very user friendly. Easy to understand and clear on the steps of how to receive a new phone.

Fast and efficient, the whole process is very fast and very efficient. I like the support that the whole team gives me in my time of need. I was able to go online and submit my claim. I follow a few verification steps and the next day my replacement phone was on my hands.

Timeliness was amazing. Only thing - I suppose the key to get my SIM card out was supposed to be included in the box and yet it was not. Appreciate the label to return at no cost. The tape you sent was thoughtful yet poor quality and was afraid wouldn’t stay closed and stick well.

The replacement device arrived in a timely manner and was in perfect working condition as well.. Asurion took the time to help me file my claim...along with answering every question I had about replacement fees and obligations. Thank you so much!

The claim was dealt with expeditiously and without any problem. The claim was made at the Hato Rey store where I was assisted by a most helpful representative. I returned on Saturday to activate the replacement unit and received the same excellent treatment.

Lost my son’s phone on the bottom of the river. We called Asurion and they set us up quickly with a replacement. Fast shipping and excellent customer service. Our rep walked us through setting up our device and was very patient as we navigated through several account and profile issues. Would highly recommend this service—I’m glad we purchased this insurance!

Surprisingly, they did well. The insurance isn't cheap, but when my daughter's iPhone 8 quit working, they had a replacement at the house in less than three days. And they actually make it is to return the old phone. I would use them again, especially since it's what's offered by Verizon.

I was pleased with the concern and prompt attention during the claim process. It was important that I have a phone for many reasons and the phone was delivered as promised. Everyone involved in the process was professional. The electronics services was easy to use. I had no problems submitting my claim.

The process online was easy. The replacement phone arrived very quickly. The directions and supplies to return the phone were clear and easy to follow. The broken phone was wrapped back up and put back in the mail within a day or two. No muss no fuss.

Online replacement was seamless! Loved it! I had originally called in and was given the runaround. But after speaking with rep I later understood why I had been provided misinformation! It was because that particular number didn’t have insurance originally! But it worked out! I’m happy!

Fast and easy. My phone is used extensively for business and being without it was much more than just inconvenient. Your procedure was quick and painless and I got my replacement quickly! A speedy process and approval had a phone back to me in 4 days!

Fast service. However a little upset that when submitted original claim the phone was still working and the next day it was not working at all and I claimed just a cracked screen and had to pay 100 for a new phone. Do not feel this is fair when phone was totalled and not operational by time I got new phone. Should not have had to pay 100$ To get a new functioning phone.

I would definitely recommend Asurion. Lost the phone, made a claim, new phone within 48 hours. We live off "the beaten path". Remarkably quick service for "the outback". No hassles, claim process clearly explained, and the return process is efficient.

Super easy process! Had no issues filing my claim online and my replacement was on my doorstep within 2 days! Everything was in the box to return the old device. No complaints for this company for this transaction. Will recommend to all our friends.

Great! Dealing with your service was absolutely amazing. Smooth and efficient! The replacement was for my teenage son Sean ** and it seem he’s always the one to enjoy the best of the New gadgets. I very pleased to present him with this latest iPad. Mom and Dad scored big with your help, thank you Asurion!

The insurance claim process was excellent and it was very easy to file my claim. My replacement phone arrived a day later and all material, etc that’s needed to return your old phone is included in what they send you. Thanks!!

It was very prompt and efficient service! I talked to someone at the customer service on the phone. She was very polite and nice, answered all my questions. It’s rare to get that kind of nice service these days... I hope my phone will never break or lose again but I will definitely recommend this company.

Very pleased and accurate. I give him a 10. I give him a 10 on knowing his company guidelines. I am sick. I have MS. I recently was discharged from hospital. My representative knew they should now leave me alone. Let me sleep.

I received my replacement phone very quickly and I appreciate your assistance very much. I have been a customer of ATT (formerly Cingular) for over 20 years and have always received excellent customer service. Thank you for the new phone and the quick delivery.

They helped me out. Customer service was very helpful. Everything was self explanatory and I would recommend Asurion to my friends. Everything was done in a timely manner. I know if I need help again I can count on you all.

Very nice and respectful. Only thing is I was told they would call me within 24 hrs and I had to call them back after that amount of time had passed. And it was a little hard to hear the person. Possible they were on a headset. Other than that it was a pleasant experience.

I was satisfied with the ease of using the online claim and the turnaround time as well. Overall I was happy with everything. I wish everything was that easy, what else can I say. The whole process was good, one thing, I didn't receive a owner's manual for the replacement phone, that would be the only thing I would of included.

I was surprised to find that the insurance claim could now be filed online. It was quick, efficient, and the website was easy to navigate. I'm so glad I chose to have insurance on my cell phone. Overall, I was very pleased with this experience with Asurion.

Great experience. Very easy process. Phone came in quickly. Setup was also easy. Everything was available for the return of the damaged phone. Customer representative was knowledgeable and very polite. Overall super experience. I am very thankful I have kept paying for the insurance.

I started my claim online. Because my phone was outdated there wasn't an option for an exact replacement. I was connected to an agent with no wait time. She was able to get me an upgrade of the phone I currently had. I had the phone the very next day. Setup was a breeze. There was a nice prepaid cardboard envelope inside to return my old device. All together it was so simple and the agent was very sweet.

Submitted a request online to have my phone repaired, or replaced. My phone had a severely cracked screen. They replaced it after a deductible according to the contract. They had a new phone the next delivered next day. Perfect.

Quick response to my issue. I only had to wait two to three days to have my replacements product sent to me. I was exceedingly happy that I had my then current device insured against any damages that may have been incurred as a result of everyday life circumstances.. Thank you.

Asurion was fantastic in handling my claim. My son forgot he left his phone on the truck bed cover and it frisbeed off the back of my truck. Claim processing was painless and my son's replacement showed up 2 days later. Great experience. Thank you!!

The service was very good as the representative was very nice. She did everything to make it pleasurable and the phone was sent on time as mention. I appreciate the service that was use. Thanks for being there for your customers.

It was really easy to process a claim online. Fast response time. This was better than trying to call the helpline and getting passed around to different departments. I would use this process again if needed.

I had an issue with internet submission where my claim was denied, however once I got in touch with an agent by phone my claim was approved and a replacement was dispatched to me overnight. Everything processed smoothly with an expedited replacement.

Great turn around time, the only question that I do have is how come when you get a replacement phone, they do not send you a set of headphones? So what are we supposed to do if your headphones were stolen or misplaced.

Great experience all the way around. Just wish the deductible was less. That is my only complaint. Thanks for everything! The phone was dropped in a lake (second time this has happened). I really appreciate the understanding of Asurion.

Customer agent worked very well with me to resolve all issues. I tried 3 times over the past 3 months to go into Verizon to replace my phone but was in a waiting line hours long. Your agent overnighted my phone and I was very pleased. I couldn’t have been treated better.

They were very helpful and polite. They helped me get my replacement as fast as possible. The whole entire process was quick and easy. They answered all of my questions and made it very easy to follow the steps to complete my claim.

The online claim process and approval process was very easy. A new device was going to be shipped with a 2 business day arrival (which was perfectly acceptable) but we received the replacement device the next day on a Saturday delivery. My daughter and I were able swap devices and activate her new phone with no problems. This was a very pleasant experience.

The phone was stolen and 2 days after we put a claim in we had another phone. It was later in the day when we submitted the claim is why it took 2 days. I had a claim a few years ago and we got a new phone the next day.

I filled out the initial claim and within 24 hours had my new phone in my hand! As well as a box to return the old one which did not cost me anything. It was the best service I have had during the pandemic by far! Your company was wonderful. I also received an email when you got my broken phone back. Would you let me know that everything was concluded correctly and there would be absolutely no issues. I want to thank this company very much for the way this was handled.

Never use this service before. Used twice for my husband and son. Both times were fast and easy. Glad we pay for it and used it. Not ready to buy new phones. Paying $20.00 a phone vs $69.00 a phone makes a big difference.

Ordering the new phone was relatively easy. I only had a little trouble with transferring my new phone to my account. Instructions were vague, but I figured out something that accomplished what was confusing. I am pleased with my new phone.

Was able to get my phone working where 4 others couldn't figure out what was going on. Gave it a 5 star because of the 1/2hr hold time on the phone. Tech was great very informative and polite. Thank you.

I filed a claim to have my phone screen repaired but due to crack in phone, repair to screen was not possible. A replacement phone was ordered and arrived quickly. Spoke with a representative who was helpful. I'm happy with my services.

It was an easy transaction and Easy to follow instructions. I recommend Asurion to anyone for phone insurance. I would like to have more options on the selection of issues, I had to think in what department my phone falls in, but other than that I am happy with the services.

Fast and easy! The experience was very nice. Customer service was great. The phones were sent out almost within 24 hours of placing the claim. The new phones were received and easy to transfer everything from the old phones. The app was easy to follow and fill out to help with the claim of the broken phones. I would recommend AT&T to anyone and the Asurion insurance to help.

Overall, the policy was worth it.

The phone arrived promptly with no problems at all thank you. You shipped and the phone arrived in 3 days as you said it would. The set up was easy and I have already sent the phone back to you. Again thank you for your prompt service.

I was so happy to be able to replace my phone so quickly after it shattered. Very quick and easy process. Phone is an exact match and in perfect condition. Thank you so much for your assistance. It made a stressful situation much better.

Excellent service, and very prompt! The phone came as they said it would and I had my replacement phone within 3-4 days. The process was extremely easy, which I appreciate. It’s already frustrating when your phone has been lost, stolen, or damaged and you don’t need the extra stress of replacing it to be difficult. It’s a little on the pricey side, but given the fact that purchasing a new one would run well over $1,000 the cost to replace was cheaper. Would definitely recommend.

I lost my cell phone.. called Verizon, I was told to call Asurion.. which I did. Was told I had to delete the phone, unfortunately I could not remember the password. I had to go for five days through the phone company to reset password. Called Asurion they sent me a phone, two days after I had the phone in my pocket, felt a heat on my leg, took the phone from my pocket. The phone was overheating. Try to turn it on the phone would not come on, called Asurion got another phone. Very very disappointed, I called Verizon, cancelled the insurance. Not a good insurance, also I had to pay $149 dollars unbelievable!!

It was very easy and straightforward to get a replacement phone. I explained what happened and it was determined that it needed to be replaced rather than fixed. I received the replacement within two days and the full instructions walked me through every step of setting it up and returning the broken phone.

Had a new phone within 24 hours of cracked screen. Amazing service. Thank you for making it quick and painless especially when it is so valuable to have a phone with work and personal life. It was an incredibly effortless task. Couldn't recommend enough.

I had issues getting the phone activated so I called the number that came with the phone. The associate was very polite and fixed my problem even though I was a frustrated customer. He was very patient and tried every way he could possible to help me. He fixed my problem after a complete night of me not being able to fix my t myself.

Easier than I thought it was going to be. Fast service and easy to navigate the website. Even to send the phone back was easier than I thought it was going to be you guys think of everything. Thanks again.

They are great. My phone went crazy on me so I filed a claim with Asurion, got replacement phone next day, had a problem with the speaker on it & they sent me another phone the very next day. Kudos to Asurion & their employees!!

Great service replacing my broken phone. Quick and easy. No hassles. I'm very happy and I will be a regular customer. My new phone is better than my old phone and it got here very quickly. I hope this is the only time.

Replacement phone arrived fast!! Customer service was excellent in retrieving all info from lost phone!!! Agent was knowledgeable, courteous, helpful and patient while resolving every issue!!! I am very satisfied!!! Great!!! Excellent!!!

I was very happy to find out that my phone was going to be replaced for free. The phone would not hold a charge no matter how long I charged it. When I took it to Verizon they informed me that I was getting a new phone. Woohoo... I thought I was going to have to purchase a new one but that was not the case. Thank God for Asurion!

Device face was shattered due to fall. Replacement was simple and fast - albeit more expensive than I anticipated at $199 given what I pay monthly for coverage. I did not expect to have to complete an affidavit but the print/upload was fairly simple. Phone came within a day and did not require a signature which was convenient given the fact that I am on the phone all day for work.

Excellent service, fast delivery!! I am very happy with the customer service I received and the new phone I received as well!! I would recommend Asurion to my friends and family!! It is great to know I have good insurance on my phone!!

First time losing my phone, the process was very customer friendly. Replacement was super fast. Don’t want this to happen again, but know Asurion has my back, is a good feeling. They will take care of my needs. Thanks again.

I reported lost phone and it took only two days to get it and was able to get back to business. The customer service was cooperative and try to help with good customer service, I am glad I have Asurion, I do recommend to have an insurance. Thank you Asurion.

This was a very easy, straightforward, and seamless process. The phone was overnighted and looked and performed perfectly. I would recommend this service to anyone whose phone is out of manufacturers warranty. 100% a good service for me, I would do it again.

Once the claim was complete, the phone was received the next day. That part of your process was outstanding. As far as the process of the claim. In the middle of the claim it makes you call a tech pro - the phone would not turn on at all and it had been checked out at an AT&T store and an Apple store. So there was no way for anyone to talk me through anything. I had to get on live chat and that CSR was amazing. She answered my questions and explained a couple things. But again the process. I had to explain everything I had just put in the claim to her. Not her fault she was just doing her job but y’all process needs work.

Overall... good. My initial reaction was horrible. I took my phone to UBREAKIFIX in Grand Prairie and after over two hours they were unable to repair the phone and really couldn’t enunciate the problem or the solution. The next day I went to the AT&T store at Sylvan and I-30 and I was sent to the AT&T store across from 75 from North Park and the tech was able to explain to me that the phone was irreparable and spoke to Asurion agent in the phone with me and got a refurbished iPhone sent to me. After all of that I am very happy with my recently refurbished phone. Thanks!

Needed to get a cracked screen replaced and because of the age of the phone (I think) the phone was replaced. Low deductible, fast service, and easy returned of the damaged phone. Very satisfied with the whole process and service.

Second time I have thankfully had your service. Based on feasibility and ease of use I am glad you was there. Keep up the great work and hopefully I won't need you but I know you are there if I do.

I was amazed at how easy it was to file my claim and the communication at which your company took the time and put forth the effort to take in handling my unfortunate situation. And the speed of it all I had my replacement the next day 45 mins earlier than scheduled. Kudos to all involved, very impressive. Thank you.

I had an issue with my old phone and had a replacement in 24 hours. Unfortunately there was a sim card issue with the replacement and when contacted again I had my next phone within 48 hours. The people I dealt with were fantastic. Courteous and apologetic and easy to deal with. Thank you.

They change my battery. They buy wrong 8 plus cover. The phone does not have network connection. It’s says no services. I couldn’t get any network. It’s become junk. They send me another phone. Am grateful. Thanks. Now my phone it’s working??? Thanks.

I was happy with the advice and counsel regarding my damaged phone (cracked/burned screen). Everyone I worked with was very professional. The process was easy and smooth. I received the replacement quickly. The ATT rep helped transfer my data over.

Had a great experience and phone was delivered quicker than expected. The customer service rep was very professional and helpful. I felt very good about the way my issue was resolved. I’m definitely pleased and love Asurion. I hope ATT CONTINUES TO USE THIS COMPANY TO RESOLVE INSURANCE REQUESTS.

It was a great experience. Quick and efficient. The phone came quickly and I was able to do the transfer myself. It was so easy to return the old phone. I called support to get the SIM card transferred and customer service was great.

Lost my phone out of town. Was quick and easy service, friendly understanding representatives who understand it is a stressful time. I was pleased every step of the way. Thank you so much. Such a lifesaver. I will recommend the service to friends and family.

Ben, at the ATT store helped file the insurance claim for my iPhone X that had a touchscreen that stopped working. It was quick and efficient and the new phone arrived the next day. There was even a discount on the deductible because I had no prior claims. Happy I got the Asurion insurance.

I was impressed how easy it was to get my claim handled. I was happy with the speed and readability of the instructions for transfer and sending back my old phone. I called to check on my new phone registration and was again happy with the speed and information.

It was difficult to do online for the watch. Need to be able to change to cell phone number for The authentication of account. My calls got disconnected a couple of times. The people were very nice. And polite. I wish that I would have been able to upgrade to the newer watch but no one offered that to me.

The process was very easy to follow and the phone came quickly; everything was packaged well and it was easy to set up the phone. The phone looked brand new as well. I did not have any issues with the process overall and I’m happy with the service.

Refurbished phone came the very next day. Has been working great. Customer service was easy to talk to and the App was easy to use. I am very happy with the service and glad I have the insurance on both my phones.

Very helpful with getting me a replacement phone. The speaker stopped working could not hear unless on speaker phone. He said there was no way to fix it so he suggested that he see if we could get it replaced and you approved it.

Quick and easy replacement. Received replacement overnight. I couldn’t be more pleased. Easy shipment of damaged phone. Received confirmation when you received damaged phone, so didn’t have to worry. I have never used this option due to uncertainty and happy I did this time.

Excellent Service. Fast delivery, the customer service agents were amazingly helpful and problem solver. Very pleased with the service provided. The Asurion customer representative was nice and courteous, focused on helping me to fulfill my request. I would highly recommend this service and I'm appreciated with AT&T for suggesting it to me at the time of the purchase.

My experience for the replacement of my existing phone was handled and treated in a very professional manner. It was a pleasure working with Asurion and I appreciate the dedication and time in providing excellent customer service. Asurion was quick to respond and addressed my needs in an efficient timeframe.

I really appreciate it. Thank you. I will Oder from you again and tell my friends and family about your service. We like to service and you can keep on coming. The representative was nice I will get y’all a five star. Thank you for having me as a customer.

After sending someone out to fix my screen, it was discovered that my battery was bulging. Asurion sent me a replacement phone the next day. They gave me an upgraded phone for the same deductible price. Thank you! I definitely recommend having Asurion insurance.

I apologize. I can’t remember the young man's name but he was amazing, quick and efficient. You have a great employee in him. Can’t say enough positive things about our experience and it was because of your tech. I would recommend your services and would definitely recommend that tech.

Last night, Sunday, I completed a claim for a phone. Upon completion, a message was sent that indicated I would be notified in 3 hours of the status of my claim. Within an hour, I received an email asking for documentation. The requested documentation was the same exact information I provided. On Monday morning, I called and spoke to an agent, who sent an email to fill in the same information! Later on Monday morning, I received a notification that my claim dated (Sunday night), would be reviewed in 3 hours. I then received another email - to fill out the CLAIM AGAIN! Very frustrating - no help with the phone as there is no answer when calling. If there were other options, I would take them - at this point Asurion is not helpful.

I’m so happy my son’s broken phone was replaced within two days and they even gave him a free upgrade. Now that’s incredible service. I Will definitely recommend Asurion cell phone and watch insurance to any and everyone. They made my day.

Very happy with everything. Only thing I wish I knew is if you received my old device I have not heard anything about it yet. I never received the accurate package to sent phone back but lady I spoke with told me to drop it in envelope and she gave me address so I did what she said so I wouldn't get charged extra fees. Hopefully you received it. Thanks again. I'm very pleased.

I was able to file a claim with just going on the internet and it was pretty easy I don’t use the internet very much and I can’t believe how easy it was really. It is kind of expensive to have the insurance on the phones on my plan but if they break or get lost I have never had a problem filing a claim.

Everyone courteous and very helpful. At first wasn’t told I needed to send husband ID and I sent mine so it was a delay but after we got it figured out everything else was smooth. If I hadn’t call back to see what the delay, nobody called to inform me I needed to send husband information. So I feel like they should call you and let you know this if there is a error and tell the customer at the beginning you need all documentation of the person whose name is on the bill. But Thanks again.

Process was quick and simple from beginning to end. Received replacement phone the day after filing report and had it set up and ready to go in minutes. I have been a customer for years and Asurion insurance has paid for itself many times over. Well worth the money (especially if you have teenagers).

First off they had me do the insurance complaint over like twice because what the person wrote down didn’t match what I said on paper.. Then another representative didn’t enter it in the computer like she said.. They returned the first phone back to AT&T so they called and told me to ask y’all why.. Then they wanted to charge me 250 for a new phone because the one I originally had they didn’t have anymore.. So unfair And over charged. No professionalism.

Quick and responsive to our needs and situation. Lost one of our phones, process to fill out form and time it took to get replacement was quick and easy. Thank you for making this process easy. We appreciate it.

Awesome assistance! I was referred initially to get the shattered glass replaced which was unsuccessful. So, they recommended that I receive a new phone. Once I called to inform them my phone was not repairable, my new phone was ordered. Received within two days.

My phone was lost. I called to verify my insurance through my carrier. I filled a claim about the incident. After filing a claim, my phone was replaced in a timely manner, 24 hours. I recommend that phone users get insurance but one never knows when they are in need of a replacement.

Fast, easy and quick. No fuss, no muss. Outstanding!! Best non contact service without having to jump hoops in order to get a problem solved. More companies need to try and fix their customer service to accommodate their customers as easily as this was.

It took a while to get the proper help to file my claim for a lost phone. First agent or 2 didn't help. They would just forward us back to AT&T agent. Then the AT&T guy found someone to work with. But glad it worked out.

Every one, every step of the process was great and very easy. A bit more education may be a good idea for those in technology as they did not understand how to place shut down and factory reset. Great otherwise.

After my husband phone got a cracked screen and camera during our vacation, dealing with Asurion to find a solution to the broken phone was an easy process that was very helpful and worry-free. OUr phone got replaced within days and the process to return the broken phone was very easy too. We are very HAPPY.

ASURION tracked every step of activity via notification and was spot-on. Once the replacement arrived. A instruction sheet was included to re-activate our device. ASURION also supplies options both in the form of a website or a phone number to assist. Find it difficult to walk away frustrated.

It took 3 phone replacements from Asurion because each on there was something wrong with them. On the last one again the speaker phone didn't work so we just ended up buying a new phone from Verizon. Not happy with the experience at all. The phone replacements are of bad quality.

Awesome Customer Service!!!! Timely delivery, great product replacement. Glad I have this insurance!!!! Asurion is a great service to have for possibly loss, stolen or damage to these very expensive phones. Very happy with the replacement phone. I have used this service over the years and I am very, very pleased everything. Keep up the the great service of providing timely replacement phones.

New phone came in less than 24 hours. Instructions were easy to follow. Very happy with this super fast service and the cost is affordable in my opinion. I was a little surprised that they did not need the sim card back.

Quick and easy process! No hassle, was able to complete everything quickly! The website is easy to maneuver and the return process was not difficult at all, hopefully I don't have to use it again but if I do, like I said easy peasy!

My phone got shattered on both sides. All I had to do was fill out a simple online form that took less than 5 minutes and I had a new phone the next day. On top of that, I got it for half price because I haven’t filed a claim in several years. The process was very easy and super helpful and more than fair. Thank you!!

Replacement came in less than 24 hours and all of the supplies needed were included. I would like to have about 2 or 3 days before getting texted that my time to send my old device back or at least have a date to return. I needed to ensure all my data was transferred and my access to accounts only my work administrator can manage was addressed successfully.

I sent my HP printer to Asurion under the warranty. They have supposedly fixed it after having it over one month, but when I try to get confirmation that it is "on the way back" to me, I get no response. I would like a tracking number from the shipper, but I cannot even get in contact with customer support. It is impossible to even chat with them. I try to call, but they only respond to mobile phone repairs. They ask to input the mobile number you are calling about. I am calling about a printer, but there is no way to enter that information in chat or in a phone call. I will not use this warranty company again. Pitiful.

The company was not lying when the package came, but some companies will not tell the truth and when they say a package came in, it doesn’t come. I would really recommend to my family and friends 100%. This company is really reliable and trustworthy.

Everything went in order. Spoke to a customer service rep and they told me what to do. Once I got the new phone I sunk the old phone to the new phone. Then I shipped the old phone back to the address and box they provide. Everything went as they said. Phone came next day.

My phone was replaced after it was accidentally broken. No questions were asked, when informed. Service was completed within two days at no cost to me. Excellent! Fast service! Thank you for your great service. I would recommend to all my family and friends.

My granddaughter had screen issues with her phone. After contacting Asurion through chat, a replacement was sent overnight. When there were delivery issues, another was sent quickly and with additional security. Customer service agents were helpful and efficient. She now has a new phone, which is so important during this Covid time, as she is across the country from us. Great Service!

I had a great experience, representative was extremely friendly and helpful, received my phone the next day, I would highly recommend your service!! Thanks again for having a great service and company, hopefully I won't have to use the service again lol!!

Everything went great from the beginning to the end of the process. Thank you for being so easy to work with and quick to send out the replacement phone. I would definitely recommend everyone I know to have their phone insurance through y'all.

I was able to submit a claim online and had a phone replacement in two days. It is never a fun thing to do but it was a painless process. We were not able to erase the broken phone because the screen was not useable but I was glad that I had the coverage.

If I could rate this experience with NO stars, I would! I found it to be the very definition of BAIT-N-SWITCH, MISDIRECTION, WOLF TICKET and SNAKE OIL SALES that I have ever been a victim of!!! Apparently, new rules and policies are only known to a customer AFTER the claim has been filed and NOWHERE on the website are these "provisos" stated beforehand! Only by using a third-party representative was I even able to talk to a LIVE person, and even then, I was... cast aside like a used Kleenex and hung up on. And NOW, this company DARES to ask for my "opinion" about how they're doing??? REALLY?!?!

Received my product the next day. The process was smooth and easy. They could make it easier going from your Verizon account to actually filing a claim. Other than that everything was smooth and easy.

The associates with Asurion was so helpful and friendly. I was extremely upset with my phone being stolen and the associate that I spoke with really made me at ease. She even has me laughing a bit during the conversation. I really really appreciated that.

Asurion is a fast and reliable service. The products have been good refurbished phone, so far. And if you need replacement on the phone received from them, they will replace it within a year. The deductible is high for iPhones, wish it was less.

Fantastic job. You all made it super easy and simple. With the return labels, instructions, and your amazing customer service! And with such quick delivery, my life was back to normal in no time. Thank you for all your help Asurion!

People who work for you are very efficient, courteous and knowledgeable. Tracking info is provided and follow up is appreciated. When it is necessary to connect to carrier to answer or clear up questions, you liaison very well. I would recommend this service to anyone and wish all customer service opportunities modelled after your skill set.

Phone was stolen while traveling. Went to a Verizon store and despite the pandemic I was assisted and had a new phone being shipped to me the next day, all within 1 hour!!!! This was an unexpected but pleasant experience. I would recommend having the forms available at the store level however rather than the need to download.

The process was very fast and convenient. Everyone was very helpful. The process took awhile over the phone but I was able to have them set up the process while I went in the store and completed the process. I would recommend to family and friends.

Everything was good and fast honestly but I’m a little worried because the box they sent to return the phone was flimsy and they only included one tiny piece of tape. I just hope they get the device I sent back. I’m not sure how to track that?? $850 charge if they don’t get it within 10 days or something.

Great customer service. The agent explained the insurance coverage so in the future I would understand. But because I did not understand, he gave me options to consider. His options were reasonable and fair. Service was prompt and accurate and could not have been better.

Everything time I have an issue with my phones the response in very quickly and the people very nice, service is streamlly fast, I love it. When I get the phone under warranty there is not question ask about how I lost the phone or how it got stolen, this people just replaced it, no drama.

Very responsive on the phone. On shore call center was appreciated! Had to call twice, once to update my claim and once to activate the new phone. Both times the service rep was very attentive and very knowledgeable. No issues at all. Thanks!

Phone delivered, no issues. Customer Service is wonderful, that is why I stay with Verizon. Fast delivery and no damage whatsoever to the replacement device. Thank you for great service. Would never go to another provider because of your great service. Any issues please advise.

I lost my phone in the lake! Not my best day but Asurion sent my new phone out immediately. The best part is that nearly all my data was recovered. My phone actually backed up in the lake about 5 hours after it was dropped!

I lost the original return package and it was easy to get another. The only thing that I didn't like was the company kept calling looking for the damaged phone. I feel like they should have noticed that ordered another return package and it would take longer. Otherwise I am very pleased with the process of returning a damaged phone. Thanks.

Wife dropped her phone on tile floor, second time with this phone and both times Asurion replacement was easy and received phone quickly. Everything was done online. Just had to print out one form and take a picture of form to send back.

Very pleased with Asurion. I've been having very bad luck with my phone and had to make a few claims in a short time. They were there for me when I needed them. Very easy to file claims. Thank you.

I appreciated very much that the agent I spoke with stayed with me during the whole conversation until we resolved the issue and so far my phone is working well. Thank you very much for your attention. I will definitely recommend Asurion and ATT to friends and family.

Phone replaced within 2 business days. Easy to activate replacement. All things provided to send damaged phone back. Very pleased to be back up and running so quickly. Claim process was not hard to navigate. Will carry this coverage on all phones.

The service was great. I got my replacement pretty fast. I got it activated fast as well. The deductible was not to high was pretty surprised about that. The price was fair and the replacement phone was an upgrade from the other phone it replaced. I was very happy with that as well. Thanks for all the help and fast service.

Putting in a claim was hassle free. My "new" phone came the next day, as stated. Would recommend Asurion insurance. The only thing I would do differently was to transfer or use a cloud service to store all my pictures.

Phone came quickly and was easily set up. I had a phone stolen and the website was very easy to use. I got my replacement phone within a couple days and the deductible was not much. It was a very easy experience.

Fast great service and very pleased! I had no issues at all putting in my claim and was explained everything in great detail. I have been with AT&T for many years and have never ever have any issues. Y'all rock!!

Very pleased with the help of getting a replacement phone. Fast response overall very satisfied. Thank you very much. We will definitely keep my insurance. I hope I dont have to use it again but very glad I had it.

Process was quick, easy and accurate. Instructions were easy. Only thing missing was a new charger. Otherwise experience was easy. Tracking of the package was great too. I am a repeat Asurion customer and am very happy with their service.

Claim was easy to setup, replacement was sent out quickly. However Fed pooch the delivery but overall it was a great experience. I was afraid the replacement was damages from fed ex. Called and they assure me that if it was damage they would send another out.

We had a quick response with the replacement of the cell phone. Even when I was a little slow at returning the old phone, your company was patient and kindly reminded me that I needed to get it done quickly. It was truly a pleasure working with you!

Your representative was very helpful and courteous. He understood what I was asking. He assisted with me in being able to return my product as requested. I was able to get it returned yesterday. Thank you so much. I was very well pleased with the assistance that I received.

I could not be more pleased with the process. The AT&T store rep was knowledgeable on the process and very helpful with processing the claim. The claim was filed on Saturday and my replacement arrived before Noon on Monday. A different agent at the same store took care of the transfer to the new phone and even packaged up my old device. All I had to do was drop it at the post office for return. I would recommend this coverage to anyone... Very happy. Thank you very much.

Asurion's service is super fast and very friendly!! However it never accepts my address when I'm filing my claim online and the process to get to speak to someone was a little difficult and time consuming but the customer service rep was very friendly. Shipping was very quick and I received my replacement phone the next day.

The customer service was great and very helpful! There was a problem finding the insurance for the phone but he took his time and found it and set us up with an appointment without a problem. Thank you very much!

Filing the claim was simple and received my phone the next day! The new SIM card didn’t work so I had to use my old one, had to figure that out on my own. That wasn’t explained in the box. After I figured that out everything was great!

My service was beyond exceptional. At first I was upset. A cancellation then a no show but it was handled accurately and taken care of in a prompt manner. Thank you for the patience and the staff during this Covid time to still make things happen for the customers.

Y’all were prompt in delivering my replacement phone. The delivery service, Fed Ex was a problem. The box was left on a water pump well in my neighbor's yard. It was nowhere near our house. It was a miracle that I saw it.

I lost my phone during a trip to a Pho place unexpectedly, next morning I report it and then after 2 days my phone replacement arrived. Called the support. They helped me setup the phone and everything was smooth. It felt like my phone was never gone.

Got it fast and it was great. The process was very easy and transfer everything was easy. Glad to have a phone back in service. Just wish I could set up the pick up of the old phone from home so I didn’t have to go to the post office.

Super efficient and easy. So much nicer than having to buy a new phone. Insurance is worth it. My phone has water damage and I was able to describe what happened and simply get a new one mailed to my door.

Our replacement phone was fine but it took longer than one day that we were told it would take to get it. I put the claim in on a Thursday and received the replacement phone the next Tuesday. So I was satisfied.

Customer Service has become a lost art. The individual who assisted me has kept the hope alive of a rebirth to Customer Service for me. Patient, considerate, helpful and freely educated me on the subject matter in que. Didn't hurt that he was very articulate also.

Would have given them a 5 but took 3 days instead of 1-2 days. Very easy to process online. Overall made the best out of a stolen phone. Like the phone I got seems really good so far. Gave updates on shipping so easy to track.

Great service from beginning to end. Flawless and effortless transaction. I was kept informed throughout the process and definitely exceeded my expectations. It’s greatly appreciated. I’d definitely recommend it to my friends and family. The best service ever received.

I was very pleased to have my phone with a dying logic board replaced (upgraded actually with a refurbished phone in a newer model) for $100. I wasn’t ready to spend big bucks on a new phone just for a better camera so this fix was perfect for my needs. I learned about this option from my daughter who had previously had her phone stolen then replaced through this service. It was fairly seamless and painless.

I was happy with their service. Still not crazy about their deductible. For that much money a month, should be less to replace a phone. I'm thinking about dropping the coverage. The tech support is probably the only reason I'm keeping it.

Online service was prompt and satisfactory, however, replacement Samsung S8, was disappointing. Was getting hot and slow as the prior product that it replaced, This is an ongoing problem. Someone must do a quality control before sending it to a customer, please address this issue and reply directly to my email. I paid for a replacement. Also I still have problem with restoring my files, data and application.

I shattered my phone's screen and the back glass as well, I obviously had to get it replaced, Asurion made that process very quick and easy. I've been using Asurion insurance to cover my cellular device for many years now and have always been satisfied with the service they've provided.

My claim was handled fast and efficient. I was very happy with the process although it got complicated due to AT&T passcode issues. Once this was completed all went very smoothly. Faster than I expected. All in all I was happy with the process.

I was very pleased with a timely response to my claim, and the quick delivery of a replacement phone. Everything I needed for set up was provided, and the instructions and web support were satisfactory. I also acquired help from Verizon.

The system was great when it was done without any wrinkles. I did two claims recently and the other had wrinkles that needed customer support and that was more difficult. Giving customer support more flexibility would have made that previous claim better.

Thank you very much for the fast response time and service. I got my replacement iPhone 6s phone the day after we filed the claim. I had never done this before It was very simple and straightforward. I also want to thank the ATT store for reminding me that I had insurance and helping with the transfer of the information.

One call and the process was started. Phone was delivered quickly. Everyone at Asurion was very friendly and helpful... much better than the employees at Verizon. Very glad that we had insurance and will always purchase it.

So pleased with how quickly you responded to my problem, damaged phone. I am slowly learning how to transfer some banking/financial apps. So glad I had insurance and so happy with Whitney @ AT&T in Morristown who recommended I file a claim.

Excellent service and communication Provided was timely and informative. I received my replacement device within 3 days of filing my claim. Both Asurion and AT&T were easy to work with to get the claim filed and to divide updates. Instructions were clear and concise so there was no confusion on my end and my expectations were managed well.

I entered my claim which is a very easy process. The claim was approved and I received the new device in about 2 days. It was just as simply to send the return device back. The price was reasonable for the replacement device.

Sylvia was excellent. Her guidance and explanation was Clear, patient, and helpful. Her character and technique is superb. If there is a promotion available she deserves it. Your method was clear and the process is going smoothly. Sylvia really made it a simple process.

Warranty process was straightforward, we had just went through Hurricane Laura so I knew the normal 1 to 2 day delivery would not happen. Still got my phone in 6 days. I wish there was an option to add a bit more money to go one step up to get a better phone. My dead one was a G7 and would have like to have been able to go to at least a G9 instead of a G8 that they don't even sell cases for screen protectors at Walmart because phone is too outdated..

I was very pleased with the ease of reporting the damage to the phone. I was extremely surprised at the time it took to received the new phone. I reported it on a Thursday and received it on Friday. Reporting it on the website was very easy.

They worked my claim with in a week and also upgraded my Iphone to a eight. Asurion is not a accredited company. They did a great job for me replacing my lost I phone. I want to thanks the company for working my claim.

The girl who helped me was very kind and respectful. I received my phone in 2 days. It was set up by a tech friend of mine. The replacement phone is such a nice upgrade and I like it very much. I would highly recommend Asurion.

I thought it would be very complicated and take a long time but it actually was not too bad. Thank you. My experience with them several years ago was not so nice so I was surprised it was very easy this time.

Easy and fast delivery. This company was simple to deal with and doing this online was a plus. Just a couple of clicked and two hours later I had a tracking number. Order phone at 5pm and had my phone at 10am the next morning. Very pleased.

You guys made it easy and quick to file a claim. Thank you :). I received my product in 2 days. It was just like the brand new one. Paying for your services is worth it. First time filing for a claim.

Very easy to use. The agents I talked to were friendly and very helpful. Turnaround time was super quick and great instructions on the site. Even the return packaging was well thought out and included everything needed to return/down to the tape!!

Everything thing went quick and easy no hassle and very satisfied especially the setup of the new phone. The associate who helped me was very patient and offered helpful advice when my wife couldn't remember her password. I felt really good about the whole experience. I wish I could personally thank her.

After AT&T helped me with my claim, I was extremely satisfied with the quickness and ease at which I was able to replace my phone. Return packaging was simple, labels and even tape was provided to make the return easier. Thank you.

After going through the unpleasant experience of losing my Son's cell Phone, nothing better than a quick and easy process like the one I experienced with Asurion. I recommend having Asurion Insurance because you never know when you will need it.

The service tech that assisted me was patient, considerate, and knowledgeable. A delight to work with. From the time I reported my phone stolen until the new phone arrived took less than two days. Everyone I dealt with was highly professional.

The battery in my Moto G7 swelled up in the phone, in it's protective case. My local Verizon store stated that was dangerous. When I called Asurion they were quick to respond, had a replacement phone in my hands the next day. They supplied a return PKG and my mailman took it to post. Asurion notified me that they received it. The whole process was painless and easy and no additional cost to me. Insurance coverage is very much worth it.

I had some problems setting up my replacement phone and I was hoping that the setup and process would have gone quickly and smoother than what it did. I appreciate Asurion replacing my damaged phone and had the different agents from you had told me what the agent from Apples told me, I could have been set up and ready to use my replacement phone in less that 30 minutes. But thank you again and I appreciate you listening to me too.

Asurion makes you jump through a lot of hoops to get approval for the phone replacement. Took me nearly all day online trying to get the correct form, hard to get ahold of anyone to help everything is automated. Once approved it went fast. I think they hope you will give up and just buy a new phone.

Quick easy insurance claim fulfillment. Device came overnight, transfer of data instructions easy to follow and instructions on wiping defective device easy as well. With teenagers, having insurance is a godsend. Particularly if you have a pool and teenagers fond of throwing each other into it fully clothed with their cell phones in their pockets. Thank you.

It annoyed me to pay for insurance, but given my son’s history I felt I should. It was a wise decision. My son fell in the water and the phone got wet and stopped working. I was so pleased with Asurion. Service was quick and with the help of the Verizon store we had no trouble getting the new phone and getting it working.

Perfect! The shipment of the new phone arrived as indicated. The phone was in order and the transfer was made of data to new phone. Currently the new replacement seems to be working properly. Overall, I good experience for us.