Asurion Reviews

While traveling 100s of miles from home, I fell and smashed my phone screen, making it extremely difficult to use. The Asurion representative was concerned as to if I was hurt (I wasn't), then found a uBreakiFix shop along my route that, although very busy, put a rush on my phone. I was able to pick it up when they reopened the next morning. The repair was excellent! The phone works perfectly and you can't tell it was ever damaged!

They were AWESOME! I was referred by Keven from Best Buy. He set me up with Asurion. The service was great! I would definitely recommend it to family and friends! The wait time was a bit long. Other than that it was GREAT!! Thank you for your awesome customer service. You don't see that much these days!

The set-up process was easy and the tech that came to my home for the repair was on time. He was very professional and confident in his abilities. The phone looked like the day I picked it up. Great job!

We use Asurion through AT&T for our company's iPads... I am the Office Manager. The claims process is always a smooth process with great customer service representatives. Most generally I receive the replacement iPad the next day. To return the damaged iPad they make that simple too, providing all the necessary labels and paperwork... even a strip of tape to put back on the box. I highly recommend using Asurion when you have the choice.

The online claim was easy and got phones in two days, Was worth having insurance to not have to buy a new phone to cover the loss. Setting a new phone up was easy and have a box and return label to send back other phones was painless.

Your customer service representative was very polite, helpful and knowledgeable of the issue that I was having. My call was handled in a professional and timely manner. I received my phone within two days and it was very easy to set up.

I had very fast and prompt resolution with Asurion. Once I reported the deficiencies with AT&T, I received my newer replacement in less than 48 hours. I am highly satisfied and will continue to utilize Asurion.

I horribly damaged my phone. Received the new one within 24 hours AND received a new charger (with the wall piece, normally Apple only gives you the cord but not the part that goes into the wall) SO that was a great bonus! Also, you all make returning the damaged phone SO EASY! Thanks Asurion!!

Wifi and Bluetooth stopped working on my iPhone 8 Plus. I got my replacement iPhone 8 Plus in one day. I was shocked at how quick it came! It was super easy to file the claim. I am very pleased with the experience.

With previous experiences with AT&T customer service, I was not looking forward to this remedy of my cell phone. I was pleasantly surprised by the response from AT&T (Asurion). I received very timely and thorough customer service from start to finish. Because of my travel schedule, the customer service rep maintained extraordinary good communication throughout the process.

The agent was very professional and found a solution to the issue we had. He was able to save us money on the issue at hand and our other devices that we have. He was very knowledgeable with everything we help me with.

Excellent, and super quick response. There was a very simple form to fill out, no questions asked. It was worth every penny invested in this insurance. We filled the report and received the new phone in less than 24 hours. Thank you

Absolutely wonderful service! Technician was courteous, extremely helpful, very communicative concerning arrival time and repair time. My screen repair was done efficiently and you would never even know it is a new screen. The repair being done at my convenience and at my location is very important to me as a consumer.

My phone was dropped cracked and speaker would not work, called and let Asurion know, they sent a new phone with a return addressed envelope to return the old one - came within 48 hours. Great job and professional service!!

The entire process was smooth and easy. Thank you for allowing enough time to mail back the broken phone. That gave me enough time to transfer all my old info to my new phone. I will definitely use Asurion again.

My service was successful and a quick turn around. I finally erased the old device and will ship it out tomorrow. Can I please get confirmation once your company receives it? Thank you for your service and getting my issue under control. I love it.

Process was extremely easy and my phone arrived the next day. Very good directions on moving data from old phone to the new and shipping instructions were very clear. I was very pleased with this experience and would recommend to friends and family!!

I was totally satisfied with the service I received. I received the replacement phone within a 24 hour time span. I would recommend your company to my family and friends. The sales rep was very helpful in all areas of service. She made me comfortable and at ease throughout the transaction.

The process online was uncomplicated and offered options. We were pleasantly surprised when the phone arrived the next day and provided everything we needed to be able to send the broken phone back.. Everything about the experience was positive.

Very good service. Everything went great as far as the reloading of my new phone. All my apps and pictures loaded exactly as they were before. Was very glad that I had the insurance. Never thought it would ever be needed!

All was quick and easy to use. The replacement phone came quickly and the process of filing for a lost phone was great. I’m glad I kept insurance in my phones even after they were paid for. I highly recommend keeping insurance for all of your devices.

Very fast and easy to do. Filling out the claim and fast and easy. No hassles and overnight delivery. I highly recommend insuring all your products as it is worth every penny. Low premiums and deductible make it nice. Thank you for making the process as painless as possible.

We got the replacement phone very quickly (next day). The help chat representative was awesome in helping with a setup issue. Her recommendation helped immediately. We were very happy with the entire experience dealing with Asurion. We would definitely recommend having Asurion insurance on your phones.

The product was received quickly, and arrived without any issues. Easy to follow instructions for setup, and return of damaged device. Great customer service. I would recommend this to anyone who uses Verizon or AT&T.. The replacement works fantastic. Definitely exceeded my expectations.

The folks at Asurion were absolutely great. The only reason I did not give 5-stars, is because they used FedEx to ship the replacement phone. And, of course, FedEx managed to lose the phone for a week before they found it and delivered. I beg of you, stop using FedEx.

Phone came when promised! There was a hiccup or two getting the phone setup mostly due to a software update but I was able to get through it. I do wish that the phone was brand new and not refurbished but nevertheless it has a year warranty and it’s cheaper than buying a brand new phone.

Having a phone break is such a huge inconvenience but it’s always fast and efficient to replace it with Asurion. We did have to go to the AT&T store with help connecting it because we tried to get online help and could not.

Everything went well and in a timely manner.. I’ve been with AT&T for years so as a customer I can honestly say I’m satisfied. I’m happy I was able to get a new phone. My old phone is being shipped back to you guys. Thank you again.

Great service. Was easy to use and great people, easy to set up a claim on the phone, I have used them before and they were great, I will definitely use them again if I ever need a fix for my phone, I would definitely recommend them.

I’m satisfied but more happy with the experience. I think they did good but need more better customer service sometimes and I think they should allow a customer to receive newer devices if we have a older device to return.

I received my replacement phone in about 30 hours. I was able to put my old SIM card in the new phone and activate it without any trouble. I only wish that Verizon had not charged me $180 for the replacement phone, considering I had insurance and it was their malfunctioning battery that caused my old phone to die without warning. I would recommend this insurance to others, though, just maybe not Verizon service.

The replacement process was easy and seamless. It was quicker than expected. From the moment I submitted the request to the moment I received the device it took literally days. I’m really happy with the device and the overall experience.

Asurion customer service reps were all very helpful. The return of my daughter's phone via USPS was delayed via the carrier for several days, but your team was understanding and assured that she would not be charged. The phone was finally rec'd and I guess all is good. Highly recommend Asurion!!

My phone was lost or stolen. It was initially difficult to file a claim as I couldn't get into my email to confirm my account, nor receive a text confirmation. When I was finally able to get through to customer service, she was friendly and very helpful. My claim was approved, shipped, and received in a timely manner. The deductible was more than I was told it would be when I took out the insurance.

Service provided was great, no problem making claim and getting my replacement to me in a day as promised. Staff was friendly and provided me great professional service on my call when I made my claim. Would recommended anyone to get this coverage.

I always brace myself when having to deal with ATT support but this experience actually went well. The Rep was patient, explained the process, answered my questions clearly. My daughter got her new phone. I just wish reps would not always be selling or recommending more products when people are aggravated because they have to replace their phone through insurance.

Experience was great. Phone arrived within 2 to 3 days and transferring everything over to the replacement I received was smooth. My Phone is working well without any problems. I’ll for sure go through Asurion again for any problems in the future.

I was very pleased with the service. Submitted claim and received the replacement very quickly. The process was very easy to file the claim. I am very grateful to Asurion for their help. Would definitely recommend to others for their cellphone repair needs.

A friend dropped my phone in a lake so I had to get a replacement. Asurion charged me $229 for a phone I can get on Amazon for $189. That's not counting the $14 monthly fees. They sent me two bad replacement phones. The second gets too hot to touch and had clearly been opened and glued together with rtty tape on it. Several managers made suggestions that ultimately would cost me more money. I have the better of the bad because I have to have a phone. It gets hot too and freezes. Asurion said they would send a check. I still don't have a check. It's been 1 month of futile conversations.

The service was great. The technician was on time and efficient. He took my wife’s phone and worked diligently to repair it. She received it back as if it was a brand new phone. She is very happy with it.

Very easy, painless experience with Asurion in receiving my new phone after losing my previous one while on vacation. The one came in 3 days (one of which was a holiday). I would recommend to anyone. My carrier is Verizon. I did have to pay the deductible, as expected.

Great getting the phone but had to wait 4 days… The girl at the store said they have same day deliveries but I guess not. Otherwise phone is great! Have had insurance for years but this is first time I’ve actually used it!

The phone is fine, but it came with a non-Pixel cheap charger and non-Pixel headphones that don't even fit into the port, so I can't use them with my phone. This was extremely unprofessional. I can use the headphones elsewhere, but had to buy a set especially for my phone. Asurion should do much better, especially given the price of replacement.

I rescheduled my repair appointment numerous times, finally cancelling it altogether. I ended up needing a new phone. The last person to assist me was wonderful. She found a new replacement iPhone in an acceptable color. She was patient and kind, answering every question I posed, twice if necessary. I am blind and sometimes need additional, more specific information as visual cues are unavailable to me. She kept me updated by email on the arrival of my new phone, and reminded me to mail my broken phone back to you. She is an asset to your company. I truly appreciated her positive attitude and upbeat spirit.

The online process was difficult to get through. Not clear about where to go. Hard to navigate and the complete. The many required fields seemed redundant but once I got it completed the rest was fine. Once phone arrive the loading SIM card and resync phone was ok.

My phone was stolen on Monday night and I called to file a claim. After hour of being online they have told me they will send an email for follow up. After two days and not hearing anything from them I called again and they said there is no claim filled for my $1500 phone. Then she placed me on hold. Came back and said, "Your insurance does not cover lost or stolen phone"!!!! Then why did pay more than $200 for insurance? Do not trust them. Do not buy their insurance and I will never ever use their company for any other protection need. Very disappointed customer.

The claim process was easy to complete online. The replacement phone came quickly. They send everything I need to return the phone in the box so returning the broken phone was easy and the post office picked it up the next day.

My son lost his Apple Watch. We think the band was defective. I was not sure the watch was on the plan, but your customer service person reviewed my account and got a replacement watch out right away. The watch was received almost overnight.

The help we received from Asurion was excellent. They helped us outright from the start and helped the process go quickly and smoothly. We needed service quickly and they were fast! The guys at u break I fix were great too!!!

I filed a claim because both my phone and wife phone were stolen from our cars. Upon receiving our phone from carrier I wasnt too happy with the fact that we received refurbished/reconditioned phones. I paid high price for a brand new phone just to get a phone stolen and receive that is dissatisfactory.

I had no problems with Asurion. But my carrier or Verizon in general I'm not real happy about them. I never had problems with Verizon in Fla. but since I got back to AZ. it's been like a different company.

Fast, fair and accurate. The webform could be easier to look up claims. But the people listened and helped. We had an issue with a replacement phone and they were able to take care of it within a short amount of time.

Was very pleased. Got my product very quick and very easy to connect...thanks for being so efficient. Nice to get on our app and place the lost or stolen item and get it sent to you in less than 48 hours.

Grandson lost his phone at school and what he thought was the worst day in his life turned out not so bad. Replace phone came and set up was easy with rep's help and patience. She was very knowledge in walking him thru the step by step process. Thank you very much.

I was help promptly and they sent my phone safe and sound with info. They also were very patient with me returning my phone. I moved and misplaced it. They made a follow-up to remind me. Which was very helpful.

The claim process was straightforward. The replacement phone was expedited at no charge (Saturday delivery via FedEx). I had the new phone up and running in under an hour. I would recommend Asurion's services to anyone with a smart phone.

This is a very great service for any issues with your phone. I had an issue my screen and made an appointment through the website. I took in the phone for the repair and it was made in a timely manner with no issues with it.

Service was great and fast. Thank you, friendly service, shipped fast, wasn't the same color but who cares. It worked the same. So thank you guys for a great service, and getting to my grandson fast. Yes I would recommend a Friend.

Started claim on Monday Sept. 27, 2021. Did not receive phone until 7 pm on Sept 29, 2021. The phone was brought to me by a neighbor. FedEx delivered to wrong address. Address is clearly marked, and someone was there all day. Had trouble getting it to work. After several phone calls, and online no help. Had to go to an ATT store. They had to replace Sim card. The lady (Marsha)? was very helpful.

Went to Verizon my phone wasn't working right, NOT taking all the calls,, then I noticed that the front was broken. Took off the case I had the phone in. Noticed that the casing on the phone was also broken. Verizon told me how to get in touch with Asurion to get it replaced, am so happy I included this in my packet thru Verizon. Was sent a replacement. Thanks.

Great insurance program. Would like the question tree to include the option of broken screen and then a follow up of any other damage. Once I selected broken screen, my only option was a repair visit (phone was too damaged for just screen repair) which delayed the process by a couple of days. Then I had to go through the process via phone versus website.

Very prompt, easy to file claim, phone came next day and since I hadn't filed a claim I only had to pay 149 for the new phone! Great service! I would recommend Asurion to everyone! Thank you for making this so easy!

Great way to get phone repaired. Come to your home and fix screen in his car. Fast and on time service!!! No waiting like sending in mail or at store. No issues with repair, phone looks great with a new screen.

If it wasn't for the extremely helpful gal from the Philippines who was on the phone with me for almost 2 hrs, I would never had been able to set up my replacement phone. If you're trying to set with this phone and you do not have either your broken one or the S Card to use, it is impossible - unless you have a great tech like I had.

First time around was a bit of a cluster. But contacted y'all a second time and it was handled. A second phone was sent to replace the broken one which was first shipped out. Everything working great as of now.

As far as receiving the replacement in this case warranty, Asurion personnel were helpful and able to meet my needs. The Verizon store where I had to access Asurion due to it being warranty work, now that is another issue.

It was so easy to go online and schedule my home visit to have my screen repaired. The tech that was there was so kind, friendly and courteous. Unfortunately I can't remember his name but should be in my file.

I preordered the iPhone 13 and received it on a Friday. 5 days later I broke the back glass and had it replaced the next day with their next day shipping. From previous experience, I was worried about not receiving a replacement in the same color but this time I got the same color and a higher storage!

Asurion is the worst!!! Better off to save the money and pay for it when something goes wrong!!! I pay for insurance for years and then go to use it. Try to do it online and it said I had to call. Was trying to send me a new phone, didn't want a new phone... just wanted my screen fixed. The girl said it wouldn't let her do just a fix screen and put me back in the queue and got NASH on the phone. Now after verifying with a pin to my phone... now they can't do anything for me till I send them my driver's license and another form. All the money I paid for insurance I could of just paid someone to fix it and it would of been cheaper. Cancelling Asurion after they fix my screen!!!

Easy and quick when something broke on my device. Got a replacement within a few days with a low copay and an assistant walked us through all of the setup steps and helped with transferring of data between the devices.

I have attempted for the last six months to have a warranty/insurance honored. Asurion keeps sending me to AT&T and AT&T keeps sending me to Asurion. I have gone online and attempted to file a consumer complaint and it is difficult, (I'm sure by design), to file. I will keep attempting to have something done. I was told on my ninth call to AT&T and Asurion to go to the AT&T service center and I did. They (AT&T rep) told me that since I didn't have that account and number with AT&T any longer you wouldn't honor the Asurion warranty.

We had somewhat of a complicated claim because of wrong information that we put on our initial contact. Also the replacement phone we received would not turn on. The first young lady had helped get us Almost finished, when we got disconnected. The second young lady picked up right where we had ended with the other and completed the claim. Both were very helpful.

The process to submit the claim and get it approved was simple, but the replacement phone got hung up in shipment. We were one day away from needing a replacement phone for the replacement. I don't have anything else to say except that we spend a lot to be sure we can get a replacement that we still spend $200 on.

It took 5 phone calls with multiple holds and disconnects to get my issue resolved. Basically from about 10am-4pm was wrapped up in this process. The final phone call resulted in resolving the issue in about 10 minutes. Not sure why the first 4 couldn't have done that. It seemed like the goal of the first 4 was to sell me a plan to cover my entire collection of electronic devices.

The whole process was QUICK and PAINLESS. Totally SIMPLE. The phone arrived in just two days. Activation was easy. The whole process WAS AWESOME... Damaging or losing a phone sucks, but the replacement process with AT&T is the best I've ever experienced. KUDOS.

The service was very fast. I received my phone within 24 hours. The SIM card that was supplied didn’t work. I had to go to Verizon and they installed my old SIM card. That was the only problem I encountered.

Very prompt response time and easy to follow instructions, both in the box and with the online visual guides. The service and response made the Protect Advantage plan worthwhile. Would highly recommend to anyone who may need an insurance plan. Thank you!

I'm so happy with my service. Fast and efficient for my busy schedule. Easy to follow instructions setting up and returning my phone. 5 stars all the way! I highly recommend and will always use over and over.

Replace phone. The deductible too high. The phone came fast and easy to return. Some problems getting everything changed over. Will keep the plan. Cheaper than buying a new phone. Seems always hard to transfer pictures to computer, have had some corrupted ones and lost the pictures for good. Not happy about losing pictures. All in all not too bad of an experience but a long time on the phone to get everything done. Like the accident plan, which they will accept accidental problems. I don't think they cover water damage which is too bad. Although never had that problem. On one replacement phone had to go back to factory reset and got a new phone. Big hassle and a lot of time on the phone getting this straighten out each time.

Prompt and fair protection of my mobile devices on two occasion. Could not imagine better service. Online form takes care of everything but they do have live people to help if need be. I would not hesitate to recommend Asurion or Att for that matter.

I was very pleased with service and it didn't take long to get approved and the delivery was on time and the product was intact and we were able to get it activated. So very pleased that I had insurance on.

Very good experience. Got a response right away that they would send a new device, plus instructions to return damaged device. This was the most expeditious response I have experienced with Asurion. I would highly recommend your service to my friends. Thank you.

Phone started acting up, took to Apple store, they ran test and checks on it and found that phone had and was the issue. Outstanding. Quick and fast delivery, thanks returning old phone in a day or so. Thanks again.

The process was super simple and quick. I went online answered a few questions and didn't have to pay anything right away.. It was perfect. The only thing was that her phone wouldn't turn on so we couldn't transfer anything over. Wish there was a better way.

The technician was professional, efficient and pleasant. He arrived on his scheduled time and finished the repair well ahead of the two hour timeframe that was told to me. The repair was done expertly right in my yard. He reviewed the work that was done and asked if I had any questions. Very good experience with this individual.

Fast and mostly painless. My wallet did take a hit, but I suppose when your phone is your only means of communication, as in my case, you can’t put a price on peace of mind. The rep was excellent! All in all a great exchange!

You guys really took the time to listen to my issue and was able to resolve the situation. And to top it off you guys were able to offer me an upgrade me to a new phone due to the out of stock and my issue with my phone. Thank you so much for your help and time.

The whole process was so simple. Everything was handled quickly and explained to the full extent. Best experience hands down. I would highly recommend the service to anyone who’s not sure if the insurance is with it… it most definitely is and the techs are understanding and informative.

Phone came extremely fast like within one day, discounted deductible was a pleasant surprise. Excellent experience. Would use this service again in the future based on this experience. All the materials came with the box to make the return an extremely smooth process.

Phone won’t download the software. I tried 3 different times connected to internet. The broken phone has nothing but lines in it so I don’t know how to erase content. New phone won’t finish the synchronization of my other phone. So at this point I’m still in the same situation.

Fantastic experience!!! I had actually forgotten that I had mobile insurance when I broke my phone. The claim process was extremely simple, and I had my new phone the very next day. I will keep Asurion on my phones for as long as I have them.

Everything was great except the deductible which I think is very expensive and I didn't expect that much considering the monthly insurance premium but I didn't have another choice. All the rest was great meaning the claim and phone delivery.

Received my phone in 24 hours at an out of state vacation address. I was so worried after my phone was damaged and I was hours away from getting on a plane to travel 1000 miles from home. I had a great worry free vacation. Thank you!

I received a call about my old phone needing. To be sent in. I told them I didn't receive the prepaid envelope to send it back. I was told I’d have one sent to me within ten business days and failed to receive it. Now I’m being charged for something that’s not my fault when I’ve asked for an address or something to send it in myself.

My phone died unexpectedly and Asurion sent me a replacement phone within 48 hours. They made the entire process quick and painless. I’m so glad that I purchased Asurion Insurance, and will continue to be a loyal customer going forward. Thank you for making the entire experience stress-free!

Phone claim was filed. The rep explained phone would ship out once the phone was available but might be a day or two because it was in back order. Today I called to check on the device and the rep said the phone was not sent yet because the app "find my phone" was not Disabled on the device. No one attempted to contact anyone on this account to explain the need to disable that although it sounds sketchy since the phone is having malfunctions and that's why she cannot use the phone (reason for using the insurance in the first place). I spent too much money on monthly premiums (5 phone lines) plus a $275 deductible which they charged already for them to not send out the replacement. This is insurance fraud. They can't take your premium and deductible then refuse to send you the replacement phone.

Quick, fast, easy and most importantly, the phone was in good shape with no issues. Relatively easy process to get the replacement sent to you, even easier to return it with all the packing included. Having this insurance company is a smart move. Won’t be without insurance ever, price is right, service is good.

We had a phone that quit working. We called Asurion and they hit the ground running. We corresponded with them and had a new phone within days! The sending back the damaged phone was easy and clear on instructions. Very much appreciated being taken care of immediately. Great people to work with!

I had a broken face on my phone, replacement was done very well. Took a while but if I was the only customer they could not stay in business. Very professional and courteous. Good location and easy to find. I would recommend them.

Initially we were told that the phone we ordered was out of stock with no estimated delivery date. No other options were offered. However, when I called your CS Rep was very helpful and understood the urgency and overnighted a phone for my husband who depends on his phone for his work. She was very helpful, kind and efficient. She gets 5 stars. *****

Excellent work! He helped us out with everything and was very nice. Always said yes to us and was able to do what we he could. He answered all of the questions we had. He did an amazing job with everything.

I had to look up how to deactivate/reactivate my devices on my own. Your links didn’t represent what devices I was trying to add/delete, and the links were incorrect. I appreciate your speed, but get caught up on the technical side.

I very happy with the service and my phone now is better than my first one. Thank you. I liked the fact that I had my new phone the very next day and it was a better one and easier to use than my phone that I had before. I would like to know. Does my bill go up now that I've used my insurance? The first time though.

The only thing I didn't like and I disagreed is that you guys charged me the $200 deductible and they still couldn't fix my phone. That's the reason why you guys send me a new one or repaired one and I have to still pay out $60 out of my pocket so they can reset my new phone. Other than that the service was great I guess.

The process was very easy but more expensive than I expected. My phone came fast. I would have like to receive notice when you received the broken phone. Also, the phone I was sent was suppose to be new. It has a poor battery life and doesn't operate as fast as my other one.

My phone was run over on a gravel road. I called and had a phone delivered the next day. The only real problem I had was that I could not set the phone back to factory settings. Today I got an email saying that if I did not do that I would be charged $275. I tried calling and was on hold for a long time and ended up leaving a voicemail. No one ever called me back.

Service was pretty good, however replacement phone was on backorder for a few weeks. But after finally receiving phone all was good! The initial contact with Asurion was very informative & internet updates were great! Overall service & interaction was great!

Great experience, started phone claim 10:20 p.m. Sunday, by Tuesday 9:02 a.m. my new was in my possession. The process was so fast I had to wait 3 days to use the phone awaiting my Otterbox and screen protector to come in mail. Amazing job and thanks

They charged as much for the insurance as I owed Verizon for remaining amount on account for the phone which was dumb. ASURION SHOULD CHARGE LESS THAN THAT AMOUNT. It was 229.00. That is a crazy amount for a claim.

Just like previously...always a hassle to use Asurion. Not only do you pay every month to be insured, but then if something does happen, you have to pay an unreasonable amount for another phone! So I paid $129 and got a phone that would not work! Tried for 2 days. Had to go through the "crappy" automated system again...and once again not only was the original phone not listed as LOST...but now we had to wait another day to get a 2nd phone!

I wish I could have gotten my old LG phone fixed. They could not replace my screen glass. LG does not make phones no longer so I had to settle for a Samsung S 10. It's still a great phone. I wish I could have gotten an LG

Overall, I found my experience with Asurion very satisfactory and pleasant. Representatives were curious and friendly. I would recommend your service to my friends and family..You made it very easy to get through the process and I received my phone in very short order! I wish that the fee was lower though!

Thank you for doing wonderful job. My phone is brand new again so I’m happy for it. Lol. I’m definitely staying with my contract. I was thinking of canceling it but now I’m definitely not going to. Y’all did wonderful job.

Great service, lost my phone while on vacation in Santa Fe, New Mexico. When I got home I filed a claim online, needed to call representative regarding my home address and phone arrived three days later in Hawaii via FedEx. Definitely recommended!

Did a great job with time to get my replacement phone. I would use them if needed. This is my second one. First was stolen. This one I left in the airport. So in other words get the insurance from these people. They are great.

Getting the paperwork submitted was a little harder than I think a lot of people would be able to accomplish. Luckily, my printer scans documents/pictures and I am have experience working with computers at my previous job (now retired). Getting the phone was really quick, as promised, and the return of the old phone was easy to do.

All went smoothly. I do have one additional KUDO for which I would like to thank you. -- Unlike most places where I have made purchases or otherwise needed assistance, you waited until I had a chance to actually evaluate before asking for this review. Many of these services and shops are asking for review almost before receipt of the item or service. Thank you! And well done.

Hate automated system, but getting to a live agent was worth it, SHE WAS AWESOME! Calmed me down, really made the whole process much less stressful. She was kind, well spoken and easy to understand, knowledgeable and SHE DESERVES A RAISE...Did I mention being visually impaired? I can be difficult. Jaqueline deserves a raise...Seriously...I never say that!

The process was quick and customer service was great. Very satisfied with the services. Would highly recommend this insurance to others. It really comes in handy when lost or damage occurs. Anyone who has an electronic device, get Asurion's insurance.

My old I-pad went haywire. The Asurion Employee that I spoke with took good care of me, and handled the claim in quick order. My new I-Pad is all set up and working perfectly, and the old one is enroute back to you.

Great service from the fixit team. The techs were very friendly and knowledgeable. Only suggestion is to make sure people know it is located in the Staples Store. Was hard to find the location as not marked on the building. Thank you!

Claims support specialists were very knowledgeable and very helpful in the claims process and in the resolution of the claim. I was very well taken care of by the claim specialists at the claim center. I am very pleased with the service I received.

Filing the claim was easy. However, there was no way to go back and look at the claim I submitted. I received a different color phone than what I thought I had selected. But there was no way to verify this. I also wasn’t sure if I got insurance on the new phone, and again, no way to go back and check or change it. When setting up the new phone, I encountered an issue. I went on the website to chat with someone about this but all I got were automated responses, no actual human. This so incredibly aggravating. I found an 800# to call and they also were of little help. They did refer me to Apple and provided the phone number but this took several minutes for the customer service rep to access it for me.

Received everything on time and exactly what was ordered. I was able to do complete the entire process online and as such made it very easy and comfortable. I did have an issue with Turning off Find My Phone but was able to follow the links and directions from your site on how to log into our iCloud and turn it off. The entire process was very quick and simple. Thank you.

I was happy with the speed of the replacement phone. Unfortunately I can't find information on the phone I returned. I do not want to be charged for it especially when I mailed it back. An email that it was received would have been awesome or a link saying transaction completed. This would have earned a 5 star review.

I had a very good experience after my phone shattered. I was heading on vacation and Asurion sent my phone to me at my niece's home closer to where I was vacationing. It worked out perfectly. I also cracked the screen two weeks after I received it and a tech came to my work to fix it. It was great.

This service was prompt and no questions asked. Phone replacement is working fine. Instructions were clear. It was easy to return The broken phone in the postage paid USPS envelope that was provided. I would recommend this insurance service to anyone.

The claim process was very easy to fill out. I received the replacement phone the next day. The process of transferring all the data and contacts and moderately difficult just because you don't do it everyday. All return instructions easy to follow.

This has made the process of getting a replacement phone super easy! The new phone came within a day and sending back the damaged phone couldn’t have been easier. Everything that was needed for the return was included with the replacement. Great service!

It took 3 appointments before I could finally connect with the tech. First time he was calling the phone that needed repair. Second time he got to the house, took a picture to show he was there and texted me when I plainly stated in the directions to call me and then left. He almost left a third time when he said there were no spaces in front of my house and I told him to park across the street. It was my grandson's phone and I was trying to get it fixed for him so I could send it to him in boot camp and it took almost a month longer than it should have to get it fixed

One of my daughter's cell phone got a cracked and shattered screen. There isn't a location near us that could repair the screen. So on the Asurion site, it listed that she could get a replacement Iphone 7 for the $29.99 instead. That was a great savings for us, because the month before, we had to open a claim on my other daughter's Iphone 7 but had to pay the full insurance deductible of over $100 dollars. I'm REALLY glad I got insurance on these teenager's phones!!!

Painless! I had no problems due to the help I received at the Port Orchard AT&T store. I received the phone 3 days before it was due to arrive. I would recommend this service, and will continue to use it myself.

The replacement phone was delivered the next day. Very convenient and quick! We did not have to be without a phone for too long. Asurion has always helped in tremendous ways with my insurance claims. We also learned that there are other options for cracked screens (repairs at local suppliers) which is good to know for the future. But for this claim, a replacement was required due to the damage the cracked screen caused.

Very good representative to help me very understanding when I was explaining My problem, received the phone in great time. The phone itself is great, great company to have for insurance concerning your phone if something should happen to it

Our replacement phone was received within 3 days of making our claim. Set up was easy and one phone call to customer service helped us with quickly setting things up. Our rep was also able to provide some quick tricks for regaining more of our lost information.

The process was quick and easy, had my replacement phone within a day or 2, just as I was promised. The whole set up was easy to complete. No problems at all, so glad that I had the insurance in my phone.

Only issue I had was the amount of my deductible was $299 & because my replacement device had bigger GB, my deductible was $250! I don’t think I should have to bear the extra cost because the phone I had could not be provided…not my fault.

Professional, courteous service by representative with timely delivery of replacement phone. Easy to understand instructions about set up and return of malfunctioning phone. The most difficult part of the entire transaction was figuring out how to contact Asurion thru AT&T site.

I received a replacement phone within a day. I contacted customer support and was able to get help in a timely manner. The insurance is helpful to have but the deductible is too much. I am happy with the promptness of the help.

The young man, was courteous, knowledgeable and friendly. He took the time to explain what he was doing and where to find the information needed to complete the work. Thank you for a smooth transition, and taking the time to help me understand the process. You went above and beyond!

I’m very happy with AT&T, I would recommend to all my friends and family. My service was great I’m overall a satisfied customer and will never change to another carrier. I highly recommend AT&T. Fair prices and customer relationships are wonderful.

My replacement phone was delivered the next day. I was able to copy the data from my phone with no problem. The phone to phone copy did seem to take quite some time. I was able to use my current SIM and was using my phone quickly in the process.

Easy fast and safe. Really glad to have a quick service to get my phone replaced with another one with less than few days. I will recommend this service to others in my circle to get insurance on your phone through each carrier that supports this service.

Dear Sirs, I was impressed with the quality of top customer service I received from your service representative Raven. As a senior citizen, I found her to be kind, patient, knowledgeable and had a positive attitude. She is an asset to your company.

Service was fast, prompt, and incredibly easy. A solid experience all around. This is the second time I have used the insurance to replace a broken phone. The online process is self explanatory and the shipping was fast. The follow up was great.

I called to edit my insurance claim on one of my phone lines. I previously filed online and didn't select the accurate claim reason. The customer service agent I spoke with was very helpful in getting my issue resolved. She reviewed my account and made me aware of all of my options. She was able to get the proper file claimed and resubmitted. The interaction was clear and concise and I am very pleased with the service!

Great job, prompt timing and finishing, clean new screen. He came to the door wearing a mask and even if I don't care if people wear masks I suppose all the crazies will be felling better about that. The payment was low so that's a plus.

The woman I spoke to in the phone was one of the best customer service reps I have ever dealt with. Very nice, and knowledgeable. She walked me through the entire process. The new phone showed up the very next day.

Very easy process and a replacement of a new phone was fast. I was Very pleased the process. My Granddaughter was happy and that makes me happy. I thought my insurance paid it all, and I wasn’t expecting to pay 125 dollars.

My mic got damaged. The claim process was easy & quick. Had my new phone within 48 hours of filing the claim. No hassles & no long waiting process. The only thing was it was hard to get a good clear picture of the documents I had to provide.