Asurion Reviews

I had a great experience with Asurion. I have never had a bad encounter with your company. I had a phone lost on the interstate and you sent my phone very quickly. I will continue to stay a member of Asurion. Thank you so much.

Great with Asurion, but the FedEx driver left the phone on elderly neighbors front porch. did not receive replacement phone for over a week. Neighbor has Alzheimer's. Fed Ex insisted the package was delivered to the correct house. Purchased new phone because my replacement phone could not be located and FedEx was no help in locating.

Very quick claim process, excellent customer service, and fast shipment of my new equipment which allow me to reconnect in no time. Will never be without this coverage and highly recommend. Would give you 10 stars if I could. Now I have decided to get this coverage in all my mobile devices.

All Good... From start to finish Everyone that helped us were able to solve our problems. Our phones are.now working never lost any time without our phones. We saved much money for not having to purchase a new phone. Happy to recommend to family and friends.??

It was easy to make and track a claim, and I received my replacement device the next day. We have had similar positive experiences in the past when replacing other devices. We will continue to protect our devices with Asurion.

Excellent customer service and the service I received in the store was excellent also. I wasn’t expecting that since my business was an insurance claim with no new purchase. I am impressed and will continue to be a customer of ATT. Thank you.

Your claim was the easiest I have filed with any company! Once my problem was explained, the representative immediately began the claim process. I am waiting a few days over for my new phone. I attribute its delay to the delivery company.

I love the fact the phone came so fast. It was my grandson phone. The customer service person was very professional and understood how important it was for me to receive it quickly. I also like the fact that Protech support is available.

I was somewhat disappointed when receiving the phone. It took two weeks, not two days. The phone I received was a refurbished phone with both OEM and aftermarket parts. Just be aware of this, although the phone runs, and looks new it is noticeably slower than my original Samsung Note 10 plus.

Yes I would recommend you all to a friend. The care that was shown and quick response was very welcome. My device was delivered quick and safely package. I appreciate the return address with postage paid so I did not have worry with that.

I had damaged the USB port of my phone. I made a claim and Asurion replaced it within 48 hrs even though the claim was filed on a Saturday. I got an email with the Fedex info and I could track delivery easily.

Your customer service was great. The only thing I would like to talk to someone about is my old phone was unlocked my new one is not. How do I fix that. I look forward to hearing from you soon. Thank you. Patrick.

The process of first filling out a form online before calling a representative seemed to work well. The person I finally spoke with already had access to my personal and phone information and I didn't have to repeat it all over again. The replacement phone came as promised in a timely fashion.

I contacted Asurion on a Friday and the next day FedEx delivered the new phone. I called Asurion to assist with the setup of the new phone and they walked me through it. They provided clear instructions including everything that I needed to return the old phone. Thanks Asurion.

My son's phone died and I had a replacement sent to us within 2 days. Very great and speedy service. I and my son were very happy with the result of the transaction and I would highly recommend Asurion to all of my friends and family.

Claim was easily completed. Phone arrived early the next day even on Saturday. ATT has done a great job partnering with Asurion to provide insurance and phone replacement. I would recommend Asurion to anyone who has verizon or ATT and needs repairs.

It was complicated but your team was patient and helped me get it done. I received my new phone on time with easy to follow instructions for returning the damaged phone. I appreciate your service and I will recommend you to my friends.

So very nice and knowledgeable. She took her time to make sure that everything was right. She made sure I had done everything correctly and that I was on the right track. She told me every step that was next and what to press.

Everything was handled great, after I was finally able to get my claim in. Then it went even better. The communication was perfect and I was kept informed about my claim. The device I did receive does not seem like a new device but refurbished. I've had some issues with the device and have had to do a factory reset 3 times already. But I don't blame Asurion. I am just happy that they were able to help me with the main problem. Thank you. You guys are doing a great job. Customer service is wonderful.

Prompt and easy replacement of a broken phone. Two screens successfully replaced. With two teenage boys I’m using my cell phone insurance more than I thought possible but we are happy with the service we’ve received. The two screen replacements were curbside and virtually non-contact. Appointment were scheduled within days. Replacement was received within 48 hours.

The salesperson at the AT&T store was friendly and helpful. The claim was made immediately and I received my phone in less than 24 hrs. The set up instructions were easy to follow. I had already talked to my daughter about coming over to help but by the time she arrived I had already set it up. GREAT JOB!!!

Very good and quick handling my claim and sending out my replacement. Representative were very accurate in handling my claim. Replacing the missing replacement phone was handle in a very professional manner. Shipping out my replacement phone was also quick. Thank you.

I am satisfied with the prompt replacement of my cellphone. It happened very quickly right after I filled the claim. I would recommend Asurion to my friends, colleagues, and relatives. Asurion responded very quickly letting me know that they were going to process my information.

My experience in getting my iPhone 6S Plus replaced was a breeze. It was so easy to report the problem and start the process online, and the replacement phone arrived two days after. Service was fast and the replacement phone is working just fine. This was totally a five-star experience.

Had an issue with my iPHONE. Created a claim easily on line and had the new phone arrive in just 2 days. They gave all the information to update the new phone and return the old phone. Easy process. great service from Asurion. Very happy with my experience.

I called and reported the problem on Friday and we received a replacement phone on Saturday - better service than expected. They sent everything needed to send in the broken phone including sealing tape and prepaid shipping label. Thank you.

I accidentally washed my iPad. Made a claim. Next day my new iPad was already here! I was so amazed. I have never had much luck with “insurances” from companies before so was so happy this was not only legit but super fast!

Tech was friendly, on time and helpful. Definitely want the same tech next time. He put our screen protector on for us as well so we could put the phone case back on immediately. Asurion is great. Highly recommend.

The folks that I dealt with were great and very informative. They were very easy to work with and very understanding. This was a complicated process in that there were several different exchanges, but the staff made it for an easy process.

Great prompt service. Thanks for replacing the phone at no charge. It arrived on time. I would recommend to others to carrying your insurance on their phones for this very reason. Especially men who are rough on phones. Thanks for the service.

It was so easy to file a claim online! I was able to choose if I wanted a repair or a new phone. The new phone arrived the next day with all of the return shipping necessities in the box for my old phone... Including the tape! Awesome experience!!

It was a very efficient service. It took some time to get to talk to an agent. But once I got to report the problem, it did not take long to make the claim. Delivery of the item was very fast. Thanks.

Everything was easy... the claim, getting the new phone, setting it up, deleting my old phone and mailing my old phone to you guys. Instructions were easy and clear. I was confused about the SIM card, but I called the number and the guy helped me. Phone is in the mail. Thank you!

Getting my phone replaced was a fast and super smooth experience. Could not have been easier. They even offered to come to my home to get the new phone set-up the same day. The hardest part was simply finding out I needed to connect with Asurion as that was not obvious on the Verizon website.

AT&T did a great job for me. My only problem was waiting over one hour in the parking area and then over an hour to download all of iCloud. Extra time was also used to download many apps and set up passcodes and fingerprints.

Had a pleasant experience!! Replacement Phone came quickly. The techs were very helpful in getting the old phone transferred and getting new one activated. It was my first time with a claim, and I was pleased with the outcome. Hope it don’t happen too often though!!!!

Once I was able to speak with a Rep, it was easy to complete the claim. Online claim, in sending a verification code, was very difficult because of incorrect email address or the phone number that needed to be replaced. After completing the claim, the phone was replaced within a day and a half.

Super fast service to replace my broken phone. New phone arrived in less than 24 hours after I reported it damaged. I'll be insuring my next phone with Asurion too. Prepaid envelope was included for the return of my old device.

Made the process easy. Thank you. Very prompt replacement of the damaged device. There was some confusion on my part and they helped me to clear it up and understand. I would recommend others to have this insurance as it was a lifesaver for us after the device was damaged.

Overall I had an okay experience, but I got frustrated because I got transferred from one person to another and had to repeat myself over and over. But my main complaint is I made an error when I first submitted to claim because I said the device was available to be returned. However, that is not the case. When I called back to correct the information, I talked to probably four different people, was on hold FOREVER in between people, and am still getting phone calls and texts saying I must return the defective device. I CAN'T do that because it is not available!

Okay, let’s start off with the 1st step. Signing up for insurance for your device. The misleading “pay $29 to have your broken screen replaced.” They don’t disclose their absurd stipulations because then you wouldn’t waste your money on the chance your device was damaged to their perfect specifications. If you have a blemish anywhere else on your device that doesn’t bother you, it bothers them. So they choose (funny how it’s not your choice even though you pay for their coverage every month) to only allow a full device replacement. Not everyone wants to fork over $199 to replace a phone that only *needs* a screen replacement.

We are satisfied so far with the replacements. The quality is far better than the problems we experienced with the iPhone 6. We hope not to have the battery fail or heat up on us, or the speakers become staticky.

I have had Asurion insurance on my phones for years now. I finally had to file a claim on a heavily damaged one. I was amazed that I got a replacement phone the very next day. It went very smoothly. I will continue to keep it as with kids it’s a given.

Both guys I spoke to on the phone were Extremely helpful. Everything was very easy with their help. I couldn't figure out how to activate the phone. So I called for help. The guy walked my through step by step how to get to the exact info he needed. He then activated it for me and we are set. Thank you!!!

This is the second time I’ve had to use Asurion’s services for my family’s devices. I am very pleased with how easy the claims process was and the quick replacement of my lost device. My phone slipped out of my pocket while kayaking and into the ocean never to be seen again. I was worried insurance wouldn’t cover it because I didn’t have the phone to turn in. But to my great surprise they replaced it anyway. I highly recommend Asurion.

Very informative with information that was pertinent. The timely manner in which I received my replacement device was great. Overall excellent service with the entire process and interacting with staff members. Setting up my device I needed additional assistance and it was fulfilled.

It was really easy to make the claim and get the cell by the mail in 3 days. I did everything online and it was easy and fast. I got a upgrader phone and a discount on the pay. I highly recommend Asurion to my friends.

I had my iPhone drop from about 25 feet up and damaged camera, face and back of phone. Immediately started claim with Asurion and in no time had my phone within a day. No problems, no hassle, they just took care of me.

I reported my phone missing on Friday afternoon and before noon on Saturday my replacement phone was here. I did have some trouble activating it because of a PIN issue but the Verizon support tech was able to activate it for me. GREAT SERVICE!

Quick and very easy service. You made it simple to get a new device and send the old one back. I was worried about the process but it went smoothly. With the price of the cost of insurance each month I think the deductible may be too high.

I have used the warranty twice, once for an iPhone 5 years ago and now my iPad that decided to stop working. The claim and shipment of the new items were fast and easy. I am glad that this service is offered, it’s a blessing in disguise.

Asurion is the best! My wife's phone began to malfunction and became inoperable. After filing a claim with Asurion, her replacement device was sent out overnight. Also, once the phone arrived it was very simple to activate. We greatly appreciate the fast and prompt service of Asurion. Thank you!

I had a great experience. Placed my order for replacement and got it the very next day. I was surprised and very happy with the level of service that was given. Everything transferred over with ease. Thank you very much.

The process of replacing my lost/stolen iPhone was very easy and straightforward. The new phone was delivered via Fedex on the second day after issuing the claim. As this was all very well done and Informations were provided all the way during the process, I would have rather liked to pick up a new phone, than to wait for the delivery.... just because I haven’t had any phone for two days.

Phone came fast and process was simple. I shattered both screens so I needed a replacement and I had it the next day. I’m thankful for this insurance because it would’ve cost me way more to replace a phone.

Great customer service and my mothers phone came in the mail very quickly. Even though they didn’t have the one my mom originally had we was able to get a better phone. Switching everything over was very easy as well.

Submitted claim, got phone the next day and return label to return broken phone. It was great! Super understanding and friendly over the phone. Great experience and highly recommend. Been with ATT for nearly 20 years and won’t change to anyone new. Love my service.

The person I spoke to who made my claim so fast and easy I got my phone two days later. I really appreciated the fact that it was very convenient and easy to use and you save me a lot of money by not buying a new phone.

I was most impressed with the service. I received my replacement iPhone7 in less than 24 hours. In Louisiana, we had experienced service loss which has prevented me from restoring service, however. Since restoration required Internet service, which is limited and sketchy, I was unable to restore service. My old phone no longer displays, further complicating the issue.

I have never had a problem with a shrink replacements. They’ve always come quickly and the product works perfectly. Customer service is very good and helpful. The only thing I don’t like about the phone is the Asurion branding on the backside of the glass but other than that the phone works great.

The staff that I connected with were professional, knowledgeable and patient. I was the problem and ended up going to an AT&T store this morning. They were able to help me. At first I was ready to change carrier but changed my mind after the service that was provided.

The phone screen stopped work and phone stopped responding. It was a refurbished one that was purchased from Verizon within the last 6 months. It was replaced with a 99 dollar fee which fair as the screen was cracked and could have been dropped or fallen.

The transaction was fairly simple and the claim was processed quickly. Submitting the forms was a little difficult at first, but was much easier to do using the cell phone option to upload photos of the forms. My replacement device was sent out right away. The return of my damaged phone was very easy because a postage paid envelope came with my new device.

I scheduled my cracked screen repair online. It was quick and easy! The repairman called 30 minutes prior to coming (like they said they would). He was very professional and was able to repair it right there in his van. Quick, professional, safe and reliable.

The coverage is good. They were easy to deal with. Quickly filed the claim. And the shipping for the new device was super fast. The 12 month warranty after replacement is another good perk. Thanks so much. Now I don't have to look at a cracked screen.

Got my watch fast. Great service outside of the price it cost me to replace the watch. Wow that hurt. Almost didn’t replace it. It would have been worth paying just a few more dollars a month to have a 50 dollar deductible. This high deductibles are crazy.

The process was simple and hassle free. I would recommend this to anyone. Within a few days of submitting my claim, I received my replacement phone. I was notified, via email when my old phone was received and processed. Asurion stands behind what they cover and lives up to their policies.

Be very careful with this coverage, my deductible was $250.00 and then I had to wait weeks for a replacement phone. Had to purchase a used phone to use while I waited for them to finally send a replacement phone out. The first replacement failed within days so I had to wait again for a 2nd phone.

I was very impressed with how quickly I received my replacement phone and I felt very content with the help and service given to me. The person on the phone was helpful and thorough. My replacement phone was easy to set up with the directions given to me and now I am ready to go.

Handled quickly and professionally. Phone received within 24 hours. Went out of their way to make it easy. Explained what to do with old phone. Courteous, patient friendly service. I am not great with computers, so the customer service representative made my life easier and walked me through the process.

My phone fell to a hard surface and became unreliable instantly. Being insured, I took it to AT&T for replacement. The process was seamless and within 36 hours, I was up and running again. It was the first time I had used insurance (I think), and it certainly made it worthwhile. I guess the saying, You don't know how good it is until you need it. Well, it was good and thank you for the excellent process. Returning the defective phone was a breeze. Instruction were simple and complete and you even included tape to seal the package.

I received a replacement phone within 24 hours after I filed a claim with Asurion. The phone I received was exactly replacement of the phone that went silent. The contact person at asurion was very kind and understanding of my problem.

Easy to file and arrived quickly. Easy set up to activate. Happy with how the process was. I use my phone for work so I wish I could have handled it through a store to swap out as well. But overall happy.

Great Job!! I received my replacement phone the next day and the transfer of all of my apps were easy to follow from the website directions. Although my second phone number won’t upload to the new phone replacement. Due to the fact I also upgraded to a new iPhone 12 Pro Max which doesn’t arrive until Nov 16-30, 2020. So I will have to wait until then and use both phones with separate numbers. I will have to call Asurion and asked for an extension on sending back the old phone to them. So I won’t be charge a $650 fee. But other than that my experience was great!! Love AT&T.

My wife left her phone on a shopping cart and it was stolen. I called AT&T and they suggested I contact Asurion, who had my phone insurance. Phone was replaced in 2 days! Thank you for your quick response and excellent customer service. I concluded everything online without having to speak with anyone.

Everything was great. I am very grateful. I love the replacement that I got and I also loved that it was a very fast and simple process and I didn't have to wait long for my replacement to arrive and it was also very easy to send back.

My phone broke. And the screen cracked and would not work properly. So I had to file a claim for another phone. I have the advantage plus program and suppose to get replacement that same day but had to wait 4 days.

Very easy to deal with. Handle my request in a very timely matter. The only problem I had was finding a place to fax my application. It is so good to offer this type of insurance because you never know when you will need it. Thank you.

Easy to get a replacement phone. The discount for now having a claim in the last 12 or so months really sealed the deal, otherwise I would have just gotten a new phone. Thanks for the help in making this such a seamless process. Next day shipping was great too.

The agent was extremely compassionate and helpful. He was level headed when we were frantic. We were able to get everything situated quickly and effectively. I could not be any happier with the service. We are glad we got insurance. I would highly recommend Asurion.

Representatives were knowledgeable, helpful and patient. I was happy to have phone replaced and satisfied with service. We were interested in purchasing a new phone too because of the recent television ad i.e. $800 for trade in but did not because we considered the ad misleading.

Very easy & helpful process from beginning to end. I liked that I didn’t have to wait on hold with anyone & was able to complete the entire process, from beginning to end, through a quick portal on the net. Thank you!

The process of getting the GizmoPal replaced was pretty easy. After Verizon told me to go online and I actually cut Verizon out of the picture it was simple. This was not a phone though, it was a GizmoPal. So my only complaint is that there were no activation directions. For that I had to call Verizon and spent over an hour on the phone trying to get the GizmoPal activated. I would suggest that the directions that come with activation have more options than just phones! I realize this was a special case but nonetheless it was a pain in the butt to activate.

The screen on the phone was cracked and I went through the online portal to order the replacement phone. Replacement phone arrived very quickly and the whole process was very simple and seamless. Return of old phone was easy as well.

Daughter lost phone in Texas. Phone rep had us try a location website, which showed her phone at the last place she had been. Unfortunately, there was no reception inside store, and multiple searches, with store's help, turned up nothing. Put in claim online with Asurion. Received status emails each step of the way. Daughter received phone, and store rep helped to restore her items. Overall, a really great experience!

Your service is very fast and the personnel is very friendly. I recommend this service to my family and friends. When I call the first time to make my claim the personnel resolved my problem. I have T Mobile before but AT&T is better.. Thanks for your help..

The process for filing a claim for damaged phone was quick and easy. Took less than 10 minutes. My only complaint would be the $200 fee and receiving that is nearly 4 years out of date. The S8 is a great phone but it is lacking by new standards.

Replacement got here quickly, directions were short and simple. Easy transaction, customer service was awesome at the store on Mall Blvd here in Savannah, GA. I forgot the rep's name but she was great. She understood how important having a form of communication was to me especially in my career.

Replacement showed up quickly. Activation was quick as well. Transfer of data from old phone to new phone took a while (had a lot of stuff to transfer) but was easy. Shipping old phone back was done easily with box, shipping label, bubble pouch, and tape all included.

The contact with Asurion was good. Our local AT&T store was a different story. When we went in to report the issue we were told they couldn’t help us and gave use a piece of paper to call. Didn’t want to be bothered was the feeling we got.

Service was good. I had no problems with receiving the replacement phone. Received it quickly and was easy to return the old phone. Had a couple of issues transferring everything from the old to new phone. Instructions were not the greatest.

Asurion was very helpful and fast in replacing my phone. I run my business from it, so it is critical that I have an operating phone. The only issue I had was that the app did not work well so I had to call and speak to a representative, but the representative was helpful in expediting the process.

Our replacement was back ordered, but you all kept us updated, sent us a new one as soon as possible. We are happy with the service we received! You also kept us apprised on the status of the device which we turned in.

My phone was replaced in several days. Transferring data was simple, per instructions. I needed assistance to activate it with my current number. My many photos from the old phone are now in the cloud, housekeeping I should have done some time ago. Thanks!

Replacement of Samsung A51 from accidental damage. The entire process was quick and efficient. Forms online were easy to understand and fill out for replacement. Replacement phone came in a few days. Returning the damaged phone was easy and instructions were clear. I'm very pleased with your services.

Everything was good except we couldn’t get the phone to do anything and they kept telling us to shut off the tracking device and we couldn’t. They kept receding us and saying they would charge us if we couldn’t get it shut off.

My daughter's mobile phone screen cracked. We contacted Asurion and the evaluation process was quick and easy. The device could not be repaired and so a replacement was ordered. It arrived quickly and the transfer and set-up process was accomplished with relative ease. Thanks!

Very easy and quick service. We had our phone in 2 days! So glad we had this insurance on our son's cell phone. I would highly recommend getting this insurance if you have an active pre-teen! You won’t be sorry!

Very satisfied. Will keep using when needed and will recommend my friends and family to Asurion. Glad you could be of great help. I have a very happy grandson. Thank you. Hopefully I won't need to use you for a long time.

Super fast delivery, easy to follow instructions on setting up. Only thing I would change is have phone preloaded with latest OS update to expedite download and install times. When calling to activate the gentleman spoke clearly and was a great help.

It was quick and efficient. The only thing I didn't like was that the representative told me I wouldn't get my replacement for a week so I bought a new phone for work reasons and I didn't need to because my replacement came the very next day.

My phone was broken when I fell. I created the claim and had my replacement within 48 hours. I am pleased with the response time and setup for the new phone was quick and seamless. I have no complaints with the replacement.

Representative was knowledgeable and helpful. He made the process easy and effortless. The process was also quick. I’m glad I had the insurance program. I’ve had an AT&T account for over 30 years. I’ve only used the cell phone insurance one other time for my wife’s phone. It is a valuable and useful addition to the service.

The transaction was handle very quickly and we got the replacement phone within days of when it was dropped in the lake. It is not cheap! $200 for a new iPhone, plus the monthly premiums. I won't do the math, but I hope I broke even!

Received a replacement phone in a matter a couple of days after the original phone was deemed unfixable. Good job to all involved. I highly recommend Asurion. I was originally leery about purchasing insurance for my family's phones but am sure glad I did. Had to use Asurion twice over the last few years and both times with satisfying results.

Was very pleased on how quickly they solved our problem. Thank you for your help. We went to our carrier to see if they could solve this issue first. They were not able to so they gave us a number and they were able to help and we were very satisfied with the results!

We were on vacation when the phone had an issue and your people could not have done a better job, taking care of replacing the phone. We could not be happier with the solution. Thanks for taking care of this issue for us.

Great service. Our tech went above and beyond to make sure that our son's phone was replaced quickly. The Galaxy S10 was not in stock online or at the local distribution center so he had to upgrade my son's phone. It arrived quickly and we are very satisfied with how this claim was handled!

I broke my phone on a drop and Asurion sent my new phone immediately after a super quick online questionnaire. Then helped me for over 45 minutes on the phone to make sure my setup was smooth. Only issues I had were with FedEx which has nothing to do with Asurion.

My husband had a blue iPhone XR. It was replaced with a red phone and neither one of us like red. Red is kinda bad luck for us. I called to see if it could be changed and was told it couldn’t. Since it is used for business and is a restored phone my husband bought a 12 iPhone and we will use the red on a different line.

This was one of the easiest replacement services I've used. They took a few weeks to get my phone in, but I believe it was due to supply and demand and not a customer service issue. I think the deductible is a bit high, only reason for 4 stars.

Lost my phone on a Friday. Got my new phone on Monday. Had some issues setting it up, once that was resolved took about 15 minutes to have it up and running. The new phone was delivered to my door and I was able to track it from time of shipment. The only reason it took until Monday to get it was it was a weekend. The process of getting the new phone was fast and simple. With any luck I won’t have to do this again. ;-)

The replacement process could not have been easier or more efficient! I did it all online and received the replacement phone in just a few days. It is so much better than having to buy a new, very expensive phone. Very happy with my experience! The insurance is well worth the cost!

The process was easy and fast. Put in my claim on Friday, received my new phone on Saturday. I was surprised at how quickly my new phone arrived. I was so happy that I had insurance. Only $150 for my new phone instead of $1000 without insurance.

Fast and easy to get new phone. No hassles for returning the device, just put in box with label on it and return. The automated system was easy to use. It was a lot easier than trying to find 200 words to review it.

Wanted to get cracked screen fixed. I was not eligible for a repair for a cracked screen so I was offered a replacement phone delivered to me the next day totally cost $29.99. If I was to take phone elsewhere and get repaired the cost would've been $149.99. Nice, can't beat that with a stick!!!!

I went online, submitted my claim because I had a malfunctioning screen. I had a new phone in a few days after paying the fee. I returned my old phone in the envelope provided. The process was smooth and easy.

After foolishly leaving my cell phone on my car and it flying off at 50mph, Asurion made it quick, easy, and mostly painless (there is a co-pay) to get a replacement. Friendly customer service. Hope I won't need your service again but great peace mind knowing you have my back. Thanks Asurion!

Great customer service! Replaced my iPad with no problems. Current model was no longer available so they upgraded me to the next one with 64 GB instead of 32 GB. Service reps were very courteous and helpful. Thank you so much!!

My son had an accident with his phone that caused it not to work. Asurion worked with us and got it replaced quickly. They kept us updated with emails and followed up with an email on how to set it up once it arrived.

Everything went well and was very fast. Happy with the experience! I would recommend it to anyone getting a new phone. I called and the next day the new phone was here! It was easy to change over to the new phone!

My iPhone was damaged. Started with one bright green light and quickly expanded to several lines, almost blinding to view. I used the mobile AT&T app to initiate a claim. New phone arrived next day. Setup was easy. Returning damaged phone was easy. Very satisfied with end to end process by Asurion.

Excellent service, very fast and easy to create the case, attention and quick response, immediate solution to the problem, the only criticism is the deductibles for the replacement of the equipment, it seems a bit high if you add the monthly insurance payments.

After 3 weeks of filing my stolen phone claim and 8 phone calls, and hung up on 4 times, they actually told me that I didn’t even own an AT&T phone nor had insurance with them. I have been with them for over 10 years and have my bank statements to prove that I have been paying them. The FTC should take immediate action against them for the scams they are pulling. I know I’m not the only one that they have broken a signed contract with. I’m not letting this go! No one should do business with them.

The replacement process was simple and quick. My phone was delivered within 36 hours. I was notified by email when it shipped and arrived. Unfortunately the UPS carrier delivered the phone at 11 pm while it was raining. Thankfully the phone was packaged securely in 2 boxes so there was no damage at all. I give Asurion 5 stars for excellent service.

It was easy to go through with the claim and the phone came in the very next day which I was very impressed on how fast the service was, but the only question I have is that I would want to know how I'm gonna make a payment for the replacement phone.

Asurion is extremely helpful and easy to deal with! My devices all came in a timely manner and in excellent condition. I also did not have to wait on hold to speak with someone. I will definitely keep my Asurion insurance with AT&T!

I have had to replace several devices, as I have a business account with AT&T. Although, the cost is a bit excessive, which is understandable provided the product being replaced, Asurion has been always been awesome to assist to make a bad situation more tolerable. They are knowledgeable and very pleasant.

Excellent service and value. Replacement phone arrive within 24 hrs. No hassles. All support tools and instructions for startup, data transfer and erasure were excellent. Easy return of faulty device, including clear, concise instructions and packing materials and return label. The whole experience was five star from start to finish.???

Hello! My mother, who lives out of state, has her cell phone on my account. She discovered that her phone (a Samsung Galaxy about a year old) was warping due to an overheating issue and the side of the phone had opened up. The phone was still working, but clearly not going to last much longer in its current state. She went to her local Verizon store to begin the replacement process. Because the main account is in my name, I had to make the formal request for a replacement device. I very clearly explained to the Asurion representative that the phone in question is my mother's and that the replacement needed to be sent to her, provided her address, and confirmed it.

Asurion was very helpful. Excellent customer service. My process was painless. The representative was very patient in helping me through the process. I would recommend all my family and friends getting Asurion insurance on their mobile devices. I have nothing but good things to say about the insurance.

It was a great replacement phone. The reconnection was really simple. Niece was getting ready for school homecoming and thought she would be without a phone but had it within 48 hours. Thanks Asurion for the quality and getting it shipped out in time for her event.

I've been waiting almost 2 weeks for my phone replacement. First & second time I called is "It will be 1 to 2 business days." After waiting & still not having a "working cell phone" One Week passes by & I still don't have it. So I called again and was on hold for 45 minutes (however, the young lady that was trying to help me was very nice) said it was in backorder. Almost 2 weeks with no cell phone, no credit towards my account & no follow-up. Send me my phone, why do you not have these in stock? I feel like I'm getting the run around. So frustrated!

The turnaround time from opening a claim to using the new phone was less than two days. I had a web issue opening the claim and it was cleared up by a support technician in less than 5 min. Great support and service by Asurion.

The person handling my call was wonderful. Articulate. Effective. He handled the call and even shared new services that could possibly be a help to me. He wasn’t pushy. He made sure to think of everything! I am very happy with the service I received.

The experience was excellent. The process was very easy and stress free. There was no hassle and the time involved to get the situation with my phone taken care of was amazing. The employee that handled the problem for me was very courteous and knew exactly what to do. I was given a replacement phone and everything I needed to return the broken phone was included. Thanks for a terrific job.

The service was speedy and I was able to get everything transferred from my other phone that was ruined. It was easy to return the ruined phone to the the Asurion company. Thank you for being such a great company.

My questions were answered in a professional manner and I was provided clear directions in the steps to activate my device. I am completely satisfied with the continuous stellar service I receive from you. I will ensure to to recommend this service. Thanks again.

Everything was done and completed so fast which made it so helpful.. In times like this we needed it to be done ASAP and not complicated and that is exactly what was done! Thank you for the very fast process.

We were SO pleased and impressed with the care and ease for the replacement of my husband's damaged cell phone. He was working in our garage & accidentally dropped it. ASURION is fast & provides user friendly instructions. They worked on our behalf with our phone carrier, VERIZON, for seamless results! Less than 12 hrs, from our reporting the damage & a new phone was delivered right to our door by 10 am - complete with accurate tracking as well! We'd never purchased insurance on cell phones in the past, but we are certainly going to do so, going foward - for the peace of mind alone! We are happy customers!???

Phone fell out of pocket & cracked screen, could no longer get to screen to work. Process to get replacement was very easy, the only thing I didn’t care for was that I couldn’t speak to live agent to determine if it may just be screen needing replaced or whole phone. Would have been big savings if just screen vs whole phone. Didn’t want to risk paying for new screen & that not work & still then having to pay for replacement phone on top of it... Speaking w live agent I’m sure would have cleared this up & possibly saved me quite a bit of money.

I Dropped my phone. The glass top shattered. I emailed to see what could be done. Asurion could not send someone out to replace cover. So instead a new phone was delivered overnight. Very easy without any hassle. I would always keep and recommend this insurance.

Although the field repair tech was not able to repair my iPhone when he came to my house, he helped to confirm that I needed a replacement for my old phone. I called into Asurion and had a replacement shipped with overnight delivery.

Great experience! My phone was destroyed after being stuck in the mechanism of a reclining couch. I submitted a claim at 9:00 pm the night my phone was destroyed and by 2:00 the next day, I had a new phone. Couldn’t have been happier. The only item keeping me from giving 5 stars is that the coverage is a bit expensive.

Replacement was sent very quickly. And when I needed assistance agent's very courteous and assisted with my setup and all questions. When I called to get packaging information the agent answered my questions with a pleasant tone, and made sure that all Information was explained in detail.

Was planning to buy new phone at ATT, sales person said they couldn't give me the promotion because my phone was cracked and wasn't worth $35, Remember I had insurance to get my phone fixed, filed a claim around 5 pm had my replacement phone in less than 24 hours, like the replacement phone and will keep instead of purchasing a new one. Thank you for the prompt service.

One of our phones was stolen and as soon as I made my claim I got notifications and within 48 hours we had a phone replaced. And we are not IT savvy but we were able to speak to an agent instead of doing it through the chat and that was an awesome experience.

Fast process. Did the claim at night and was processed. Had the phone delivered in exactly 24 hours. No problems doing it online. Very easy to use and helpful. Every time I have a claim it’s no problem to process.

The agent attention and professionalism was excellent???. The experience they have when it come to explain a situation is exceptional???. I was very satisfied with the comfort they provided with the service, professionalism, respect, time, and experience...

Received the replacement equipment immediately. Got it activated and started up and running very next day. Also, the replacement package was available and I was able to pack and send it the next few days. Overall, I like the quick response on the entire process.

Worked perfectly no issues delivered overnight so no losses due to the phone delivered to house website easy to use. Phone was exact replacement got assistance setting up phone and it was easy overall. Great experience and would recommend to others.

Although I waited over a month for a response from Asurion regarding the fulfillment of my claim they resolved my claim/issue in a matter of days after calling back and staying on the phone for god knows how long!

Fast service. This company was great and very nice to me on the phone. I’d recommend them to all my friends and family. I would also like to say that the shipping process was very easy to follow. I love Asurion!

I was disappointed at the high cost of the deductible considering the monthly premium for this service. The screen on my phone got cracked which was my fault but because the speaker on the phone wasn't working as well (not due to anything I had done but probably a manufacturing issue) Asurion charged me the full deductible to replace the phone. Also ran into some issues when trying to set up the new phone I had received. I feel like for what I pay per month and the additional deductible I probably could have gotten it fixed cheaper somewhere else.

To place claim to get new phone it is very difficult to reach the company, then they ask all sorts of info including an affidavit and then they send you an old phone. On top of this the waiting time for a new phone can be up to 1 week without a phone. When you are paying over $10 per month you would expect a new phone and next day delivery. Who wants to wait without a phone?

Great service with both the replacement phone and help setting up the phone. The ease of the online form and help center made the process very easy. The phone was sent overnight immediately, so there was little to no disruption to service.

Easy and not complicated. 1st time I’ve used it. I was worried. But no issues. Thank you so much. Maybe next time you should give an upgrade option. Mailing the device was easy. And next day shipping was great. Worth the $$.

I submitted warranty request for damage phone via web and it was very user friendly. And I was surprise how quickly I received my replacement device. There was no hassle. I would recommend Asurion to my family and friends. Great service.

Once my phone was available from backorder status the claim process was easy and the shipping was very fast. The data swap was a little tricky with LG but overall a very pleasant experience. I will always have confidence that Asurion will do the right thing when it comes to insurance claims.

Thank you for always getting us replacement phone as soon as you can. And always reminding me to cut off find my iPhone before charging me. We had to have replacement device for the original device you sent us and without any problems you sent us another one.

They shipped my replacement quickly, and the prepaid return envelope was very nice. I hated having to replace my phone, but I was certainly happy to have the coverage. A smaller deductible would have been ok.

I have receive the phone but the phone manual did not recieve. The manual was have been so helpful so I can understand the phone. Can you please send the phone manual to me so I can understand it please. I need a phone manual.

The experience was very good. I received my phone quickly. Customer service was very good as well. My only complaint was that the amount of my deductible was very HIGH! I feel that since these phones are so expensive and we pay a lot monthly for the premium, the amount of the deductible should not be this high.

My replacement phone was shipped very quickly. I had no problems with my claim. I was very happy with this service. I certainly would do business with this company again if I needed to but I certainly hope that I don't.

I like the way the agent was able to help me get a phone replaced and ship right away. She was able to explain how much I was going to pay for the replacement and also other protection plan they offer.

From logging into AT&T and direct to Asurion website. The process of replacing the device was very smooth and seamless. The return process of the defected device was also easy and smooth. Even came with packing tape! Def great process overall. TY.

Very easy transition from old phone to new.. Instructions were awesome... Copy was a bit of a surprise... When transferring data, the data copied exactly where it was off screen... No searching to make sure all was transferred completely.. That was cool... Thank you programmers!!??

We had Prompt and quick delivery of new phone. Service rep was very patient with us and our situation of our teenager being out in the country w spotty service and a broken phone. So happy to have Asurion.

Response time and delivery of devices was super fast. Unfortunately, I had to place two claims backs to back for two devices, but they didn’t give me any issues with the claims. The entire process was smooth and executed swiftly.

Very pleasant experience! So thankful that I had coverage. I do wish the deductible were less, since we also have to send the phones back, but it’s better than having to pay for a phone. The transfer process didn’t work for me, after several attempts with agents trying to help, I ended up having to do something different. I appreciated the tape to reseal the package!

Everything was great from the timing of receiving my phone to activating it. Truly appreciate you guys service. Definitely gonna stick with your company for a long time! Even once I called I forgot his name but so professional and got right on his job.

This reviews have to be fake. No way the majority of people on here could say these people did a great job and that’s impossible. This Company’s customer service is horrible. I tried to replace a simple phone. I had to call the company 30 times. It took me almost two days to get my phone activated. This company needs to be out of business. The way they treat the customers is horrific. Be very careful when choosing this company as your insurance. At&t is no better, This experience made me switch my phone to T-Mobile.

The people I talked to were very knowledgeable and extremely helpful! They knew exactly what I needed to know and were able to communicate that information so that I could understand. They were also very pleasant and polite. I found myself totally satisfied with their help and their assurance that I could call back any time that I had a question.

Smooth process - entered information, new phone came the next morning, transferred everything over to new phone and placed old phone in the mailer and dropped in the mailbox. Super simple - just the way I like it! I'm glad I got the Asurion protection because Verizon did not live up to my expectations.

I got my new phone very quickly. I just don’t like when I have to call in. I either want to do it all online or all over phone. Every time I have ever used The insurance policy I start online but end up having to call in but at least the calls aren’t long and I don’t have to wait too long for a response.

I had an excellent experience. They upgraded my 3rd gen iPad to a 4th gen iPad free of charge. Shipping was quick and fast. Was very satisfied with their service and quality of service. It was a smooth and painless transaction.

Filing the claim was fairly easy, I had to take extra steps such as signing an affidavit and uploading my ID. My phone was lost I didn’t have a camera accessible to upload those documents so I had to go to the store location for them to assist me. That was inconvenient. Delivery was fast but confusing because they gave me same day delivery option but after they processed it was 1-2 days.

Accidentally dropped my iPhone 6 plus and shattered the front glass and damaged the camera. Inquired with AT&T as to my phone insurance and they advised I was still covered. They explained the procedure and I was able to file a claim within 24 hrs. Insurance pays off.

We didn’t think we were successful but we actually were. I have all my contacts on my insurance phone. Thanks to Pro Tech support. I don’t remember your tech’s name but whatever he did it worked. Thanks so much. I will tell others with ATT that ins. is good & the help center pro tech people are really good at their good.

Very easy to use and quick. Thank you - would definitely recommend. The system for transferring information from one phone to the other works very well and that makes the whole switch go much more smoothly than you would expect.

I absolutely no complaints. Customer service was fantastic. It's probably the best customer service I had ever received from any company or customer service center at any point ever in my life. Thank you very much and it's the main reason I stay with Verizon and Asurion.

The ease of the whole process was a relief. No hassle, or questioning about what happened. Replacement phone arrived the next day. Straight uncomplicated instructions on how to start up new phone and wipe out the old phone. Convenience of turning back in old phone was a relief! Definitely glad I have kept the option of replacement insurance.

The customer service was great. My problem was a cracked screen and was told the service was not available so filed a lost stolen claim. It took 3 weeks to get the new Stylo6 phone. Poor turnaround time for a brand new phone.

100 percent pleased with the claim process. Doing it online was fast and easy. I didn’t have to speak with anyone. The replacement of the cell phone was expeditious. Asurion also made it easy to return the damaged cell phone.

I was so concerned about getting my phone working and went to Verizon and even the Apple tech locally for help. Finally Verizon said, "Your phone will not work right & needs replacement!" Going directly to Asurion for this was so easy. The online support was awesome to establish coverage for getting a phone replacement. They mailed me a new phone within 3 days. Such a great organization and insurer. I highly recommend them.

Everything went smoothly. Phone arrived quickly and setting it up was easy. I was easily able to cancel my screen repair that I has scheduled and get a replacement device with no hassle or difficulty. The people with Asurion were very polite and helpful. Thank you.

Quick and simple. I also appreciate that the deductible comes out on the monthly billing instead of an up front charge. I’ve used Asurion before and will continue protecting my phones and iPad as long as I can. Thank you.

They did what I paid for had, a two-day turnaround was not really inconvenienced even though it was the weekend was able to have the phone in hand Tuesday morning. It was my second time using this service both times have been positive.

I made the call. Explained everything. They reviewed and accepted the claim promptly. The representative was very understanding and worked with me to get everything I needed completed accurately. They sent the new phone out and I received it within 3 days due to the weekend. Great service Asurion did.

Everyone was pleasant and professional to deal with and the process went quickly. Hopefully I won’t need an insurance replacement ever again but, if I do, I know I’ll be treated with professionalism and it will be resolved quickly. Thank you.

My experience with the agent at Asurion was superb. She was polite, patient and very knowledgeable. It was so refreshing, as I have had 2 months of non-help from AT&T with the loss of my old phone. Thank you. It was a Sunday as well, was not expecting a response that day, but I got one.

Phone screen damaged, pay $15.00 every month for NOTHING. You must make sure to file a claim first, otherwise if you have it fixed first there is no reimbursement/recourse. I had it fixed and they stated, "We can’t reimburse for repairs."

Great communication through computer and follow up. Options were laid out so I could make an informed choice. Very satisfied. Phone had a cracked screen so had 2 options. Replace screen in home for specific fee or replacement phone for, $199. Since battery was also weaker ordered replacement.

The phone was delayed in arriving but the agent I spoke with to activate the phone was very helpful. Returning the phone was made easy and I would recommend your service to others who may be in need of insurance for their phones. I would only recommend that you notify a customer of delays instead of making them rely on the shipping service to do so. Your customer service was adequate and the whole process took only a week to complete but I was originally told the whole process should only take a few days.

Our experience with Asurion was great! The replacement phone arrived when asurion said it would and the tracking of the package was easy and convenient! Will definitely recommend using asurion! Thank you again for the helpful prompt service! Thank you!

I purchased a treadmill and bought the 4 year EXTENDED warranty and it was explained at the time the EXTENDED warranty starts AFTER the manufacturer warranty expires. I recently had an issue with my treadmill and this terrible insurance company will not honor the warranty. They are telling me the 4 year EXTENDED warranty I purchased ran concurrently with the 5 year manufacturer warranty. Does that make any sense to anyone? Why would anyone purchase an EXTENDED warranty that is less than the manufacturer warranty? DO NOT BUY ANY INSURANCE FROM THIS COMPANY. THEY DO BAIT AND SWITCH AND DO NOT HONOR THEIR POLICIES.

But, I am still having problem with the volume control. When I make a call I cannot hear the person not until I press the speakerphone button. This is the issue that I have with Samsung Galaxy Note 9.

Filing this claim was very easy. We had difficulty completing the claim online, so we called it in. The employee helping my daughter was very thorough and knowledgeable, making the process very easy. She received her replacement phone within 2 days and was able to send her non-working phone back. Very easy process!!! Thank you!!

Prompt, easy and precise, great customer service. I appreciate the quick turnaround I received from Asurion. Going from a missing phone to immediately having a new one with 24 hours is a great feeling. Having insurance is a brilliant idea and Asurion is one of the best I have had.

We were thrilled to have my daughter's phone replaced after the screen cracked on front and back. However it took several phone calls and wait times that were excessive. We were also not informed initially about what the process entailed. If we'd had all the info the process would have been smoother. We did not understand that we had to wipe the phone and turn off find my iPhone. All in all it went ok but it could have gone smoother. Once we completed all the tasks the phone arrived within 1 day!