Asurion Reviews

Quick and easy response. Very satisfied with the results. I got my replacement phone in two days and instructions on how to download my information. The lady on the phone was very courteous. I had to follow up to understand how to download my info and they were very helpful.

Replaced my missing/stolen phone. They confirmed that they would replace it within an hour or so, on a weekend day, and shipped it quickly. It arrived well packaged and in perfect condition. Included were instructions on how to activate the phone, which were also sent via email.

Great service, I was hoping my replacement phone would get in a little bit sooner but otherwise great way to fix a blunder that I had made on my behalf. There's really good people still out in this world and these people are still one of them. Even offered to take my other phone back for free so it wouldn't cost me as much.

Accidents happen. My son's screen cracked when his wheelchair ran over his dropped cell phone. Replacement application was a breeze. Receipt of phone occurred in less than a week. Follow-up questions actually answered by a very helpful human being. Thank you. :)

Couldn’t ask for a quicker no hassle process. Phone was shipped immediately. Asurion played no games whatsoever and lived up to their billing. Highly recommended! It is definitely worth the money if you have an expensive iPhone to seek out the insurance.

My claim for a replacement phone through Asurion insurance was very easy and I was very pleased with my experience. My old phone was no longer keeping a charge. I’m happy with my new phone and would recommend Asurion to friends and family.

Lost my phone and was upset, text them and rapidly they replaced the phone for me, we are seniors and truly need our phones and was so happy they replaced that phone...the person taking the information was courteous, understanding and helped me fill out my forms.

I found the individuals I dealt with to be professional, courteous and competent. I had an immediate problem with a replacement phone and I thought it might be a real hassle. Not so, your personnel solved the problem right away. It cost me about $20 extra to do the second data/photo transfer. Small price to pay on my part for the great service on your part.

It took a long time to get the replacement but they did keep us updated on it. Other than that everything was good. We like the phone that we got in. It works good. Thank you so much. We are happy with it.

The person I spoke to was very friendly, efficient and helpful. She got the problem solved very quickly. Very easy. I was on an errand and the call took no time at all. We received the email about 1/2 hour before the cutoff for shipping. We received the phone within two days.

I received the replacement phone the next day after making the claim. The estimated time of arrival was 2 business days. It was easy to activate and the customer service representatives were very nice. I even called late at night and they were there to answer the phone.

Everything was great!! Old device is on the way now. I received it so quick too! I was Very shock. Ordered it two days ago and received it the next day! Woaaah! Asurion through AT&T is definitely great! And I work For AT&T too btw! So I surely know it’s a great company.

My phone screen went out 9/22/2021; I went to At&t. Nothing was done. I was then told to file an insurance claim, it's 9/27/2021, and I'm still waiting on the replacement phone. I haven't been able to use my cellphone six days now fully. Asurion/Att should have overnighted the phone.

The situation was handled very quickly. The phone arrived exactly when it was told to me it would be delivered. I had to pay a fee even though I had insurance. I really couldn’t understand why I had to pay a fee, but I am glad I got another phone.

The issue was not fixed, and there was no follow by an Asurion Representative. I feel Asurion completely missed the mark on customer service. I felt the representative I did speak with rushed me through the process because her shift was ending shortly.

Replaced phone quickly. It came right away and claim was processed with no issues. The phone was not staying on. The new phone is refurbished but it had all accessories and works great so far. Supplies needed to return old phone were included.

Fast, accurate wonderful. Store folks were kind, very knowledgeable and took time to show this over 70 person what we were doing. They were efficient without being in a hurry Like small town store service...no better compliment from this Bastrop growing up country town girl who now lives in Austin. I wish there were more businesses like y'all. It was most enjoyable. Thank you.

The whole process to report a claim was painless and easy. The repair store was easily accessible and the employees were friendly and prompt in their work. I was so pleased that there were no hassles! Thank you for great customer service.

Came and fixed two cracked screens so well! The repairperson came on time and professionally fixed the phones very quickly! I was very impressed with the prompt and professional service and how new the phones looked when he was done!

Thank you so much! Keep up the good work! I never had a problem with my insurance carrier. They always keep me happy when it comes to my cellphone! This is my wife first time dealing with the insurance carrier and she was happy too!

This review would have been 5 star but phone shipped a day later than promised. No problem as old phone damaged but worked ok for another day.. I've dealt with Asurion prior and always received great service. I'll continue to deal with them in the future.

They were fast even though they informed me that my phone was on backordered and could be months before it's in stock. 1 day later it was at my house. I was very pleased and look forward to doing business again in the future well accidentally that is. But Definitely is a pleasure doing business with your company.

Glad to have my phone back. Talked to your company for 30 minutes after trying for 2 hours to get new phone to work. Told me to go to AT&T. Spent 2 hours there and finally put other Sim card in and got it working.

I have an affinity for destroying phones. The last 2 times I filed my replacement was here the very next day. This time its speedy arrival in actuality saved my life. I am still in awe of the rapidity in which this was accomplished. THANK YOU.

Fast shipping and response time! I got my iPad stolen at an airport and they responded very quickly to my claim. They overnighted my replacement iPad, and the folks on the phone were very friendly and helpful to me. I’m so glad that I paid for insurance on my iPad as well as my phone. The only issue I had was with the PIN number, but AT&T helped me straighten it all out.

Super fast and easy service. Super friendly employees and amazing helpline. Gets issues resolved in an efficient way and answered all my questions. They definitely know what they are doing. So glad I have this protection plan. Would definitely recommend.

The process was super seamless, I am thoroughly impressed. My first time ever filing a claim and Asurion surpassed all my expectations. Thank you for a job well done! I would not have had it any other way. Asurion is the best hands down. No other can match the level of service they have provided.

Asurion does whatever they can to avoid paying or honoring a claim. If there was an option for zero stars I would have chosen it. Terrible customer service. If there was another option for insurance I would change.

One of my kids lost their phone and you guys had it replaced in 2 days from when I called- thank you! Trying to get your phone number is a little hard but once you get it you guys are always good. Thank you for being one of the few things that actually works!!

The claim was flawless and the replacement received quickly, which enabled us to be able to get a working phone up and running quickly. The box came with instructions to be able send the disabled phone back quickly, Thank you!

Very quick and easy, however had difficulty communicating with the phone operator due to language barriers. At one point I knew how to handle the rest of my issue but they didn’t quite get that and I was embarrassed to hang up. Amazing though how the website is only a couple steps and quick to use.

The phone system was horrible. Very difficult to get what I needed. Once connected, however, I had a terrific response from Raphael. He was very clear and easy to understand. He answered my questions and I feel confident I know what to do. He's a real professional.

Service was excellent. Received phone the next day. Set up was easy. The claim online was easy to navigate. We had 2 claims this year so now I can’t get insurance on the iPhone we just replaced. Would recommend insurance. Hopefully I can get again.

Person taking the information was courteous and friendly but difficult to understand. Phone arrived very quickly. I was impressed. It did however, take a long time for you to acknowledge that I sent the phone back. I have also had trouble in the past where I sent the phone back but you never seemed to get it. I had to prove I sent it back using Post Office receipt.

Great service. I thought it was pretty good. They could’ve gone easy on me with the price. Pretty expensive phone stolen from me you know and it would’ve been nice to have some help when I was in Europe and my phone got stolen so you guys could send a team over there for people in my position possibly going through hell but all is well. I’m satisfied with the new phone. Thank you guys.

First of all I would like to say thank you for a good job done. The service department was excellent. I received my new phone in a timely and professional manner. And once again I would like to take this opportunity to thank thank you.

Process took Longer than expected. Other than that everything worked well. Got phone quickly and associate was helpful during initial call. Product appears to be solid for now. I am glad we had the insurance.

I was directed to Verizon on the Asurion online claim form due to warranty. My iPad was still under warranty so it was replaced by Verizon at no cost. Thanks to that website that caught it and saved me some money!

I have been a Verizon customer for over 20 years. I obtained this plan for our family and we had an issue with my daughter's phone. I called and spoke to 4 people after being bounced back and forth until they finally sent me my replacement. I received the replacement; however, that replacement was not working properly. Again, I had to call and again get bounced around again until I had to ask for a manager again. At that time I was finally able to get the replacement. This company really needs to think through their process and how much time is wasted for them and their customers.

Awesome response time. Easy claim format. Got the phone within 2 days of submitting claim. ProTech setup was easy and fast. I have had several claims this year alone and Asurion makes it easy and painless to get our phones fixed. I am so happy we have insurance thru them. It's not if you're gonna need it. It's when are you gonna end it.

Everything was excellent until the delivery came late. So nothing y’all did just delivery service needs attention. Thanks for all your help in getting a phone back to us. It really hurts that a working person has to work so hard to make a living and it just take a second for a thief to steal your property. Thanks again for how fast y’all responded and got us back up and running.

They hooked me up with my replacement phone and informed me about full home insurance plans that cover everything thing in your home. Then when I wanted to use the new sim card they provided they helped me activate it as well.

The initial contact was good and went as expected. The replacement came fast and the return was made. The replacement tablet was defective and the screen separated from the case very soon. They agreed to replace the defective replacement but initially tried to blame it on me to collect another deductable. Then they sent me a smaller tablet. I contacted them about that and they initially said I had to accept a smaller unit because mine was discontinued. I had to raise a big stink over the terms of our contract but they eventually sent me a bigger one instead of a smaller one. In the end, I like the new tablet but I should not have to try that hard to get someone I pay to own up to a contract.

The process was explained to be a simple process. My phone took a little longer to arrive than I was initially told. Once arrived instructions said to swap out sim card and would be good to go. The phone I received worked while I was in my home so I assumed all was well. When I left my home the next day and away from WiFi my phone said "No Sim".

The guy who fixed my screen was here on time and so prompt. It literally took him like about 15 minutes and my phone looks brand new. He was great, and nice. There's not much else to say, but I'm thankful I thought of this option instead of replacing my phone completely. I thought I was going to have to pay over $200 for a whole new phone.

Very helpful claim web site And quick delivery of replacement phone. Put old phone in mail today, hoping there is not an issue with it getting to you in time. Not sure how I would contact you if it doesn’t get there on time though.

The people at the store were knowledgeable and very friendly. I was surprised by the people working there. A one service and informed us of everything. They called us with a problem and they were very understanding while I was remembering log codes.

Great, I tried online and it said my account was locked so I called the lady walked me thru it. Easy peasy lemon squeezy. Would use again. Very much loved the experience. No long wait time or anything. Asurion good job.

I received my replacement phone quickly and with no problems. I love that the replacement phones are brand new and not refurbished. The instructions to upload my info from lost phone was easy to understand. I am so glad that there is great insurance for phones.

Fast and very easy to do it, I got a new phone as replacement for the broken one. The process is simple and the only thing is the deductible is higher now but it is still less than paying for a new phone.

Package arrived as scheduled, the claim was handle in a timely manner without difficulty. The contents arrive without damages or dents. All necessary contents were included as described. It was worth the time and wait. My son will enjoy his replacement as promised.

Dropped phone in water. It was totally submerged. Took for repair but totally shot. Got online filed a claim. Phone was replaced next day and sent a prepaid pack to return old phone. Doesn't get any easier. Wish all my dealings were that easy. Thanks.

The online service was great for ordering my replacement phone, but FedEx fell short of it projected delivery date by Two days. FedEx did help with finding out why my package was delayed and I got my package. I would recommend a friend.

Service was great and punctual. The claim and shipping process were simple and on point. Conversely, FedEx dropped the ball and delivery was delayed. Unfortunately Covid-19 is still wreaking havoc and there is a measure of understandable delays. Great service and a good experience all around.

Our daughter cracked her screen and was very upset. I went online to schedule the repair and the repair tech was great. Prompt, respectful and very quick. Overall, the process could not have been easier. Thanks for great customer service and care.

The service was very great and very nice and very important. The lady knew exactly how and where to go to transfer from one phone to another phone and she was very very nice and to the point. Thanks Verizon for this excellent service.

Had to submit a claim 2x. The first phone arrived next day but had a malfunctioning speaker. Called back and resubmitted the claim. It was a fast and easy process. New phone arrived next day. Everything was included in the box.

Thank you it was relatively easy. Just having to wait on the backordered device was not convenient. But understand with the world today why things are backordered. The world is in a much disarray these days. Doing the process all online was nice and the updates were good to have and watch as the process progressed.

They were very fast to respond, their associate was very helpful in helping me to get my phone unlocked when I was having trouble. Though I could complain about the cost, I feel that the monthly cost and the deductible are very fair. Keep up the great work.

The process was extremely quick and and the customer service was great. I appreciate I appreciate the help in a difficult situation. Thank you so much!! I received my product a lot quicker than I thought and the return process was extremely simple.

He was very professional and and represented your company very well. This was the second person I talked to. I had to wait almost 20 minutes for the first person, then 12 minutes for the second after being cut off for the first. He was courteous, and thorough.

The representative was quick and processed things in an efficient manner. They were kind and helped a lot. I appreciate how well worked to solve my issues and replaced my phone quickly. They were trained well and understood all my needs.

Was so easy to file a claim and the customer service agent was so professional and kind! Had an awesome experience with Asurion! Our phone got here in 3 days and we were really surprised on how quick that was.

The agent was very friendly and knowledgeable. I received my phone in a timely and as expected. I would recommend Asurion to other customers. It was a little complicated at first the right party to file my claim.

Excellent people skills. Customer services was outstanding. Provide accurate information and easy guide to help in activate my new phone. Our call drop and he returned the phone call back promptly when in time past I have had the experience of not getting a call back. He show empathy and compassion. Very professional in getting the job done. Thanks so much to AT&T for hiring the best qualified people in helping to resolve our issues with less stress. Thanks Again.

Impossible to get through. Provide "refurbished equipment that doesn't work like a new phone even though that's what's advertised. When that phone doesn't work anymore they won't replace it without a large deductible. This is not what was advertised. Will report it to BBB and the insurance commissioner in my state.

My son's phone cracked and I called for a replacement. The gentleman on the phone was very helpful, polite and courteous. I was extremely happy with the service provided and how fast a replacement was shipped and how everything was included in the package to return the damaged phone.

Thanks to AT & T employee at store for assistance. It was a long difficult switch. Apple download took a very long time, had to try twice before successful. Had it not been for employee assistance I would not have been able to switch phones.

I couldn't have asked for better customer service. Even though it was all online & I didn't speak to a person, it was very easy to negotiate the website. From the time I filed the claim for my phone malfunction to the time I received a replacement one was just a couple days.

I received my phone in a timely manner and it was in good condition. Packaged nearly and safely as well. I am pleased by the experience overall. Thank you. I have been pleased with Asurion each time I have used it except I preferred when the deductible was only $50 rather than over 250.

The rep was very knowledgeable and friendly. She asked me a few questions and then made arrangements for a replacement phone to be sent out, which was received the very next day. It was quite impressive and the rep was very helpful and much appreciated.

So now free speech is limited here?? Anyway, amazing and FAST service!! Great service and would go through them always! Very amazing service ten stars. Lady on phone was very helpful and the man who helped me set up the phone home when when I got it was super helpful and patient. Shout out to him.

Great experience fast services. Not cheap. Recommend reviewing your order so it is like for like. The website was easy to navigate and the online tutorial was simple. Don’t really care for the cross-selling of their individual insurance item and Outside of AT&T.

I would have given 5 stars if I would have been able to talk to a person instead of going to AT&T store. I called the number for assistance and was told to go online that there was a long wait or something to that effect.

Fast and efficient. Agent knowledgeable and received replacement next day and return was easy. Label, box and shipping return instructions everything provided. Product received was already charged and after calling agent to setup device and 5 min ready to go.

Replacement Phone arrived within 2 days via FedEx. I Needed help with clearing memory from damaged phone - help provided was very good and accomplished getting phone ready to return. Called online support and they helped resolve the issue with knowledgeable staff.

It was real quick, easy and friendly experience. Filing the warranty was quick and easy and taking it in to the store was super fast. Very knowledgeable. I would definitely recommend the Haywood Road location in Greenville, SC. When I picked it up. It looked new again. They did a great job.

My replacement iPad arrived so fast - it saved my life! Thank you so much! I use it for school work and communication so very grateful for the expedited service & attention! I would have liked for the sim to be activated upon arrival but it wasn’t too difficult troubleshooting with the Verizon tech support.

The replacement process is very easy. The steps to complete transfer and activation are very helpful. I had trouble with activation, and Lucy was a tremendous help! She answered all questions and was very knowledgeable! I would recommend Asurion to other customers.

Got the job done once things got rolling. Getting all the facts secured to ensure my lost phone is indeed lost is the key. It was and things came together quite nicely. Courteous and concisely were the content experts that handled my claim.

It was simple and easy and in a timely fashion! When I called I give all the information that was needed to process my phone replacement and the phone came exactly in two days with everything I needed to return the damaged item.

My phone was completely destroyed but everything was handled so fast. I went online to file my claim on a Wednesday/Thursday. All the steps were easy to follow and convenient as it was late at night. My phone then arrived by Friday and it was easy to transport everything.

The service I received today 8/20/2021, from representative Jay was great. As a senior citizen & retired worker of AT&T, It was a pleasant experience to have dealt with such a patient Rep. He helped me with different issues I was having and with a rushed tone. I felt that a commendation is due Jay. THANKS JAY & bless you.

Denied twice before claim was approved which wasn’t impressive. However once approved and the right person with knowledge helped me the process was smooth and quick. I wish I knew the last representative’s name that helped me on the phone. She knew what she was doing and was extremely helpful. Prior to her help I got multiple different pieces of information that helped my claim get denied.

The first replacement was a disaster... the second was good. The lady that helped me with the transactions on the second time was EXCELLENT... And so far the unit you sent is still working... I have sent a message to thank her for the assistance.

Excellent service. Technician was early which was great. Professional, fast, friendly and efficient. Excellent customer service! Thank you. I would definitely use Asurion again. I cannot say enough great things. It's tough to see good customer service these days and Asurion customer service was excellent-top notch!

I thought you all did an excellent job getting my replacement phone to me ASAP. If I remember I tried to do this on the website, but had issues and believe I called in. I am very please with your service. I little more $ than I would have expected, but see you changed your pricing upwards. I would use this service again! Great job!!! Fyi.. I never rate anyone including myself the highest rating. Because there is always room for improvement. Thank you.

My claim was taken care of efficiently by AT&T. The new refurbished iPad was delivered in just a day or so. The biggest issue I had was transferring all the data etc. For a nontechnical person it was daunting. You however did a great job! Thanks!

I could not hear incoming calls unless on speakerphone. I called Asurion and after a brief description of what was going on it was determined I needed a new phone. I received my phone by mail the following day and the nice gentleman at AT&T helped me to finalize the setup. I'm back in business! A very nice experience overall.

Very easy and straightforward to file my claim. I received immediate answers and my claim was approved very quickly. I had a new phone in 2 business days - so impressed by the efficiency of my entire experience! I was also pleased that I didn't have to call/experience any long wait times -- everything was completed online, including follow-up on how to back up my old phone and set up my new phone.

Everything was smooth going and no speedbumps, very prompt service and had new phones in the matter of days... Did it on a Thurs, got the phones Monday! I will highly recommend Asurion to anyone of my friends! Worth the money!

I'm very pleased with Asurion service. My broken phone was replaced in 2 days without many questions or any problems. My new phone arrived charged with a new SIM card. I had no problems to send back my broken phone, the instruction was very clear. Thanks, Asurion team!

I had a good experience and their response was timely manner, and the rep was knowledgeable. They made it easy and took the pain out of filing a claim. I received my replacement iPad next day and thank it was in good condition. Thank you for following through with what you promise.

Well the first replacement phone stopped working about 2 weeks after we received but you did send out another. I am not happy that we need to get refurbished phones for the money we spend. I think we deserve new phones or a more recent phone so the problems don't continue.

My daughter lost her cell during storm Ida and was so upset and her car also was flooded during horrible weather. I’m so grateful to be able to get her another cell and Asurion was amazing and helped make a terrible experience more better. Thank you!

You did a speedy replacement of my device and I would recommend anyone to get the insurance with their phones and other devices. Would wish my phone did not break on a Friday. It took til Monday the next week.

Everything A-1 Service. Professional employees know their job. The product could be better pricewise. I find to be too high. Do you have packages for the Seniors/Disabled people? It appears we’re all end up on the end of the stick.

I was surprised by how easy it was to file a claim, and how quickly the claim was processed. Great customer service! I am happy with Asurion and AT&T service. I would recommend them both to family and friends. I have been an AT&T customer for over 25 years!

When 1st getting grandsons screen repaired, thought everything was great till we were told it couldn't be repaired, then things took a turn for the worse. They kept wanting to call or text the phone that the screen was broke (you couldn't see anything). After a week or so of this everything is done and the replacement phone arrived. The only bad thing with that is they send a code to the old phone to get the new phone to work. Luckily he could see just enough to guess the code numbers.

Fast and easy. Easy to do online, constant updates by email make things easy to follow and is very reassuring! Especially having teenagers who think they’ll simply die without their phone, this service is fast and keeps the teenagers calm! Thanks so much!

Had a cracked screen and tried to fix it by mobile service. When they replaced it it broke that and had to replace that. Then found d out charging port was not working. They were completely sorry and understood and apologized for it. They quickly sent me a new phone overnight. Great customer service.

The job was completed on time at my home, in my driveway. Great job fast and convenient. The technician was also knowledgeable and helped me select a screen protector to purchase. I recommend this service for all cell phone carriers.

I wish I had contacted you all immediately - went thru 24 hours of hell trying to get a phone from a store touted to be Verizon, but they were not helpful - but after filing claim with you late in evening, your phone arrive the very next day! Thanks so much!

After demolishing my phone with a lawnmower, I contacted Asurion. They easily led me through the entire process to get my new phone ordered and promised It would arrive within 24 hours. It arrived as promised with instructions to set up the phone and everything needed to return my damaged phone. The care and concern given me was genuine and much appreciated!

Cracked my camera on my XR. Getting to Asurion from AT&T website was a little clunky, but not awful. shipped a replacement to me in a day. Returning broken was easy through USPS, they even included box tape. Deductible was reasonable. Refurb they sent was like new.

Got a replacement fast even on the weekend, though that first phone wasn't working properly at all. So had to call in for another one and got an replacement for the original replacement without any questions asked. The service and the fact that it was easy without the 21 questions is a nice touch. That made me feel worth it to upgrade to an even better device insurance option on my plan. Thanks!

Due to a 1 in a million sim card defect, you were useable to replace my phone as it did not show up on the Verizon end. But after 3 weeks of horrible contacts between you, Verizon and the "Colorado " store, it was my Asurion "angle" that finally figured out was my S20 kept showing as a Note 8. She stayed with me for 2 hours to have a 3 way talk to Verizon to explain the situation. After 3 weeks Verizon finally helped me, but is was Asurion that made it possible. :)

Was able to get my replacement phone and was easy to transfer over from old phone. And representative were very helpful and polite. Thank you all. I will tell my friends to always get insurance on their phones. It is definitely worth it. So again thank you all.

Amazing, fast, never need Apple Care when you have Asurion!! They sent the refurbished phone straight to my house in 1 day!! It took me about 5 days to back up my phone and restore the new one and I sent my broken phone back no issues!! Highly recommend and comes in handy!!

Great service. Will recommend you to lots of friends. I need all the support l can get and your company took care of me. Working with my flip phone, l am pleased and satisfied. I love the way you take care of business. Thank you for working with me on the phone. Thank you again.

Replacement was quick & easy. Unfortunately the phone has sound issues, I will need to use warranty service. I am confident that will go smoothly also, through the 16 years I have used this service with 4 family phones I have had good experiences.

Customer service was great, it was very easy to file a claim and the phone arrived quickly. I was given complete instructions on what to expect next. I took care of everything on the first call. Professional associates and wasn't transferred several times.

Great service. My phone was stolen Friday night. Monday I went to an AT&T store and they helped me. We submitted my claim and I had a new phone on my doorstep the next evening! So glad I insured my device with your company. I'm a physician, not having a cellphone is not an option for me.

I was sent a defective device. There is no cellular service and I will now be without a phone a minimum of 5 days and I need my phone for my business. My claim is under review even though in my 2 hours on the phone with their customer service they said I was entitled to a replacement (ya think) - horrible customer service.

The service was quick and the staff was extremely professional. In addition to that, the Asurion claim process was quick, easy and user friendly. Good job all around when it comes to the claim and speedy repair. I was expecting that I would be days without my phone. But because of the many options given to me, I was able to get my phone repaired in a matter of hours. I don't have to tell you how important time is these days.

Claims process was clear and easy to follow. Repair appointment easy to set up. Multiple appointments available. Repairman called before arrival at my home. Was on time. Had ID. Fixed the cracked screen on my phone in about 20 min. Process went exactly as described online.

They sent the replacement phone in 2 DAYS!!! Easy and no hassles plus they sent an iPhone 7 Plus which I love. So glad I have this insurance for just this reason. Didn't have to spend another $700 on a new or replacement phone, only cost me the deductible of $125.00. I recommend paying for this insurance.

Representative was great extremely knowledgeable and helpful! Thank you for shipping my replacement phone in a timely manner. I always recommend to my friends and family to get protection. I haven’t had any issues with any of my Asurion replacements.

Super fast & efficient. The only downside was having to pay $200 for a phone that I could only valued at $75. I think we should only have to pay the value of the phone, if it's less than the deductible.

The survey process and exchange process was super easy. My new phone came quickly. Instructions to set up the new phone were clear and concise. The return packing included was easy to setup. Thank you for your help with this, Asurion

We have been with you for some time now. Many agencies try to get us to change but we will have nothing to do with that. We are always notified when something is coming due and we know that your agents are looking out for our best interest and a fair price. Always a pleasure to work with all of you. A++++

I didn’t think the Verizon agent was very helpful to me. I walked out with more questions than when I walked in. I take responsibility for being ignorant of how insurance system works. I found agents in hometown of Chico, CA, much more patient and helpful. I felt dismissed.

My cell phone dropped, broke, and died. I went to the Verizon store (there was nothing they could do to help, but did give me a phone number and told me to call Asurion). I did and within 20 hours (and $199 later), a new phone was delivered to my door. Amazing. Above and beyond.

I had Note 20 and they never find replacement so they give me S21 and I don't like. It's not working like Note 20. I think it's not worthwhile to have insurance. I should not pay this much money for nothing.

Aloha, My son's phone was stolen and the same day I suspended it with Verizon, I made a claim with Asurion and the next day this replacement came in. The cool thing was that they didn't have the exact same phone so they have him the next one that they had. Mahalo Asurion..

i have paid for insurance for YEARS on my Moto Z phone. When it came time to replace it you charged me a $185 "fee". I could have bought a new Moto Z for that!! All my insurance premiums were WASTED. I will NEVER buy your insurance again.

My technician was prompt and right on time. Finished my phone and restored it to near new condition. Took less than one hour than 1 hour and he was very friendly with a great sense of humor about how I broke my phone.

This is the third time in 6 years I have made a claim. Couldn't be easier. Very simple to make a claim online with a few clicks and you're done. Next day delivery is great since I use my Phone for work. Great service.

Very satisfied with the respond on getting back my new phone and the person who I spoke on the phone was very professional and providing the claim numbers. I will recommend to other users to get the insurance cover for the phone is little expensive. Thanks.

The set up process is pretty time consuming but once that's done, it goes very quickly. The person on the phone was very nice, patient and helpful with all the questions she had to ask me about my phone issue.

Great and easy service. Easy to use and great service all the way around. Fast, friendly service. Great rates too!!!! Would recommend this service to anyone. The website was easy to use. Also they handled the claim fast and easy to fill out.

I chose to have the Tech come to my home for the repair. At the last minute when I had to be at my parent's house a few miles away he accommodated me and came to me at their home. He was on time, did a great job, and was very pleasant.

Replacement was shipped immediately and easy process to follow with sending original phone back. Directions to set up were very clear to follow. The service was very exceptional and would recommend service. Thanks for the exceptional service and rapid shipment of the replacement phone.

Received my replacement Galaxy S10e Cell phone the very next day after the AT&T Customer Service Agent contacted you. The AT&T Customer Service Agent transferred and reconstituted the new phone to my old cell phone's configuration. Was a seamless process. Especially very pleased with the quickness and next-day delivery of my replacement cell phone. Thank you.

Asurion did great. They didn't have the phone I had so they gave me an upgrade at no additional charge. It came very quickly and we had a working phone again. It was so simple to return the defective phone too. Thank you Asurion.

They replaced phone with broken face and transferred all my info onto my new phone. Staff at Verizon were helpful and knowledgeable. I appreciate their help. I do appreciate the money I saved for the phone replacement by using Asurion.

Thanks, awesome service. Fast and adequate. Only one complaint, I had to call back because they initially canceled my claim for some reason, so glad I called! After that it was very good. Not sure why they didn't contact me when they were canceling my claim but the next person I called figured it out and got my new phone within about a week.

Was great and very fast. The phone was here the next day even though I made the claim at the end of the day the the incident happened. Phone was in perfect shape and easy to switch over. Had to pay the deductible but was worth it.

Great and fast service. I like the fact that I can count on them to send me a replacement phone quickly. I also appreciate the easy way the whole process is formatted. To be able to quickly request a replacement and have it sent within a couple of days is helpful.

Super fast and easy to file the claim online. Very happy with the service. New phone was delivered the very next day. I’m glad that I have this option. Thank you for the fast reliable service. It was very helpful.

Asurion customer service was absolutely phenomenal! I was very pleased with the whole process. Everyone I worked with was pleasant and went above and beyond to make sure I was pleased with my experience and had exactly what I needed. This was my first insurance claim I’ve ever made and I’ve never been so glad to be paying for extra insurance. I would absolutely recommend everyone I know to be covered with this service and I will never not have it on my plan! Thank you so much for making everything so simple and for getting my replacement phone sent less than 24 hours after the claim!

Very pleased with the reaction time. Thank you. People were very prompt in the delivery. I’m glad we went with Asurion. All the people I dealt with were very easy to work with. Thank you again for the way that it was handled.

Great working with you guys. Thanks. We received the items quickly and you allowed the return of the item quickly and we appreciate it very much. We appreciate the insurance overage. The team was easy to deal with. Thanks again.

At first I wasn't sure if it was gonna actually get sent but after talking to the right person he got it done for me. It arrived the next day as promised and the upgraded phone was great. Thanks guy who made it happen. You rock.

Overall I have never damaged a phone before so I had no great expectations it would be easy. It actually was. Android note 9 to another was simple except... it took a very long and unexpected amout of time for all apps, pics, and data to load. I'm computer savvy so this was surprising that even after the exchange it still took a long time for it all to be set up correctly on its own. Some apps when done did not work? Was gray instead of color so it was easier to pick out and try to repair or redownload.

Replacement device arrived next day and data was transferred same day. Fast and efficient service with online submission process. Have made several claims with Asurion over the years and have not had any problems.

Claim process was super simple. Received replacement within 24 hours and got it going. Truly appreciate the response time. I was particularly pleased with the website access. Not all work this well. I was never transferred to a person who asks for the information already input. Keep up the good work!

Professionalism, quick to solve problem, respectful. Took care of my phone need, replacement. I will refer to other clients with phone issues. I did not have to wait long to speak with a live person. Concerns were addressed and taken care of. I received my replacement phone on Saturday. Thanks for all you do in helping people in need with their telephones.

Always kind and helpful. My phone got smashed at work trying to deliver dinner chow to the field. Got my new phone the next day early afternoon using my Asurion Insurance. Didn't have to wait days or a week for it. They always find other ways to give good deals in helping with anything that needs to be fixed. Thank you so much for your help.

The representative was very knowledgeable and helpful. I filed my claim and was operational with my new cell phone on within 28 hours. I have dealt with Asurion a number of times in the past and have never had any issues. They are a great company to deal with. I have recommended them to numerous people.