Asurion Reviews

My son's phone was stolen. I went into the store to deactivate his stolen phone and see what could be done for a new one. The store sales rep guided me thru the Asurion steps - SO EASY!! We received the phone in 2 business days, and again, set up was very easy.

The process was quick and painless. Fast response to my repair. I received my replacement iPad within 48 hours. Thank you for such great service. I will continue to insure my iPad and iPhone with you and would recommend your services.

I couldn’t believe it was that simple. I wish all of the insurance companies in general were like this easy, the way it should be. Yes pay for a service and the insurance provides or response to actual help you and not make it impossible NOT to help. Asurion is a respectful down to earth company.

I would recommend Asurion. I have always had very good experiences with them. They get the new phone out ASAP been using them for years. All our phones are insured with Asurion. It's a wonderful services and customer services is very professional

The representative I spoke with to set up the service was incredibly helpful and professional. The repair person as well. Overall great customer service. Was a bit skeptical at first about getting the phone replaced, but the tech walked me through the process and we now have a working phone once again.

Quick transaction. Haven't sent my old phone back yet because it won't fit in the mail slot but the new one works great, so far! I've used Asurion in the past and not had any issues with them, to my knowledge.

Fantastic and quick service. I went into AT&T the day I dropped my phone (Saturday) and my new phone shipped same day. I received it on Monday. Being in a field where my phone is essential, the quick turnaround was fantastic.

Great service - replacement phone arrived the next day. It was a smooth transition from the damaged phone to the replacement phone. The return was simple using a prepaid envelope. I will use this insurance on all phones I purchase in the future.

Dealing with your company has been a very positive experience. You were very helpful. Everything was explained very well, and all actions were taken care of in the way that they were explained to me. I have let many people know that if they ever need to use you. They will be in good hands. Thank you.

Got first person wasn’t so great. When I called back to last initial person who helped me she was excellent. Very informative and knowledgeable courtesy with sunshine in her attitude!!! And genuinely wanted to help with a can do attitude.

Quick turnaround to get my replacement and was able to follow instructions to getting my replacement phone up and running. Saved me a lot of money with completing an insurance claim instead of trying to upgrade my phone which was not in my budget at the moment.

Great on the delivery of the phone. The service at the store to assisting the process to request a new phone was awful. The associate was not efficient. I had to wait over the weekend to receive my new phone.

Fast and accurate! Kept me up to date every step of the way! Easy and fast setup once I received the phone. My husband was very pleased with his new phone. Even if it was a refurbished phone. It still looked brand new.

Thank you! In this day and age, cell phones are our life and you QUICKLY took care of a bad situation! I didn't realize how much information I didn't have when my phone was working properly. The claim process was quick and painless and my phone arrived in two days, ready to go.

Asurion's response to our problem was prompt and very helpful. We are very satisfied. We were able to set up the new phone easily. Four stars because we were disappointed we still had to pay $112 for a replacement phone.

Bailey was Kind and Awesome - she was bubbly and easy to talk to and made my experience a positive one. Also in this day and age when most people work from home - she accidentally had her mic on and her son could be heard in the background. She apologized too many times when it showed the hardships of working and having a younger child in the house - Well done Bailey. Thanks.

My claim was handled very fast and had no problem reactivating my replacement phone Thank you very much. I'm glad that I decided to get insurance on all my devices, it really is a lifesaver. I have had phone service with att for 11 years and also had their insurance. I had several claims in the past years and have no complaints. You guys are awesome.

The girl I spoke to was very patient and knowledgeable. We were able to get my granddaughter’s phone up and running again. I did make her aware that we were unable to delete her contact information because the phone was damaged when it got wet.

Anytime I have to call you guys it’s always a great experience & you get me taken care of in less then 15mins.. I’ve never had a call that you all didn’t take care of me fast.. That’s why I always enjoy the calls.

Asurion was tremendous. They handled my claim easy, fast and no hiccups. They overnighted my new phone and gave me prepaid shipping to ship back old product. Couldn't be happier. I tossed around the option of upgrading but I made the right choice and stayed with what I knew was a great phone.

Very glad I Had purchased your insurance. 1st time in 20 years that I dropped my phone. Was extremely upset with myself. Phone just shattered. Half of screen was just black. The other half was cracked. Very happy you replaced it.

From start to finish, the process was simple and efficient. Started a claim online, called with a few questions - spoke to a very nice and helpful woman, finished submitting my claim online after I made a decision. Got my replacement iPhone the next day! Replacement iPhone was exactly like my original device (model and memory), just a different color. Which is so NOT a problem!

I am very appreciative of how easy it was to make a claim and then to have the replacement phone delivered. I also feel that the costs are reasonable, and I receive great value for my premiums paid for this coverage.

Super easy and fast! But the website with activation instructions is awful. I had to actually call on to get sim activated even though it was a like for like phone swap. The instructions skip many steps and a person with little IT experience would be super frustrated.

Awesome experience! My phone came within 2 days and it worked perfect. The only thing was that the color of the phone was wrong; but honestly I like the white color more than I did the silver. I am excited to have a working screen. Thank you!

Sent the wrong phone first. But fixed the issue very easily and quickly. Customer service agent was nice. She was prompt in her service. She quickly resolved the wrong phone issues. She was knowledgeable. My time was taken into consideration.

Great job! I was very pleased with the timely delivery and communication about the shipment. Overall, very impressed with the program. It's difficult being without a phone for even a couple of days so it was nice to get the phone so quickly.

The online application was easy to find and easy to navigate. The online transactions were easy and very understandable. The directions to transfer to a new phone were also easy to follow. Overall great job. I've been an AT&T customer for a long time and I will continue to be.

Although the technicians were wonderful, they left me waiting on the phone for a total of 90 minutes over the course of 6 calls to Verizon Support or never called back. The problem is STILL not resolved and my voicemail is STILL not working properly. Now patients cannot reach me and I am in dire straits. I have been dealing with this problem for 4 days now and wasting hours I don't have available. I will be seeking another cellular service ASAP.

I would have given a five star review for the two employees on the evening shift who assisted me. They were professional, courteous and extremely helpful. But unfortunately I had to deal with a very rude, condescending and unhelpful lady on the day shift to begin with. I regret not getting her name. Someone needs to send that employee to remedial customer service training.

It was Very easy to file a claim. My phone arrived next day as was told to me. It was easy to download to my new phone. Would highly recommend the warranty service to anyone using the high tech devices we use today.

For the life of me I can not see why you are still in business. I made a claim a week ago. You said you'd get back to me in 3 hours. If I hadn't called 6 days later and waited 30 minutes to speak to someone who had no idea even what day it was, I wouldn't know that my replacement phone is backordered. BACKORDERED? What does that mean? Why on earth would you pretend to want to give me service that I pay for every month, but then not be able to because you don't have stock. This tells me one of two things. Either you're a scam or Motorola phones are so bad you've run out of stock replacing them. You have now cost me more in not having a working phone than I saved using your less than adequate service. Thanks a lot and shame on you!

Came in for help for insurance claim on phone. Also need information on how to transfer my data. Sales person very friendly and walked me through what needed to be done. Once phone came in it took me a few times to do but finally did it with his instructions.

My daughter broke her phone. We looked at getting a new one or filing a claim. We decided to file a claim and had the new phone within 24 hours. Very easy!!! We happy we choose to file the claim instead.

Had a hard time gathering all information but once gathered things went well. The whole process was not easy and could be very discouraging especially to elderly people. Too many steps to complete and too many tries to connect with the right person to assist with paperwork.

This company was easy and quick on the delivery of my Galaxy S8. My phone came within 3 days. I did give them 4 stars because I received the gray phone and not a silver like I had. Also, the support people told me that not all of the apps download. So I manually had to download them myself. Other than that it was a easy process.

Very helpful. We replaced a phone and got it the next day. Had a screen repaired. I was very pleased with the service we got. The Website was a little hard for me to understand, but they gave me a number to call and I was helped quickly.

Really easy and smooth process. Phone came quickly and it was not complicated to file our claim. The only thing I would say is that it can be confusing to know how to reset up the phone when the previous phone is at the bottom of the lake and they kept sending codes to the old phone. Eventually Apple support was able to help us figure that out. Thank you for your help!

Asurion was great! My phone crashed and I had a new working phone in only 2 days. It was quick, easy and painless. I am so glad that we have Asurion insurance for our phones. Definitely gives me peace of mind knowing that if something happens to our phones, we can quickly have them replaced and working.

First time I ever had insurance on a cell phone. Boy, sure glad I had it. Never go without again. Fast service. Started claim in the evening and had my new device the next day. Easy set up and was able to save all my data and pictures.

My experience was easy, painless and fast! I was so happy to have this be such an easy process. Everything was very timely and easy to track. I did have to call in and the woman that helped me was great, friendly and efficient. Thanks you very much.

Provided quick and efficient service. I received my new device in a matter of a day and it provided most of the packaging for return. I would suggest they provide better instructions for returning a watch, all of the information enclosed referred to phone returns. Otherwise, It was an awesome experience.

Quick & easy process to replace the iPad my son/dog spilled water on. The iPad was initially out of stock, but was back in stock within a few days. The whole process only took about a week. I also liked that a shipping envelope was included for the damaged device.

The response was correct, accurate and timely. Thank you for your quick response. Everything was great! The online page was very useful friendly. I will certainly recommend Asurion mobile phone insurance coverage to my friends as part of their cell phone experience!

Filing a claim was super easy, receiving my new device the next day was amazing, and providing the envelope to send the old device back in with paid postage made it very easy as well!!! Thank you and I'm very happy I'm a customer and chose Asurion as my cell phone insurance!!!

My phone was broken. When I called, the representative was very nice and I received my new phone the next morning. The co pay was very low. The replacement was a brand new phone (I think) and included a charger.

Great service. Submitting a claim was easy online with easy to navigate website and clear content. Phone was delivered earlier than expected with clear instructions for activation and return. Return was easy with preprinted label, packaging and tape included. Overall great experience.

The delivery of my iPad Pro was quick!! I was impressed with how smooth the replacement was. I did not have to stay on the phone all day waiting or someone to answer the phone. The person that assisted me was upbeat and accurate with helping me. Thank you.

I was impressed with how quickly I received my replacement phone after submitting a claim. It was less than twenty-four hours. I appreciated the website that walked you through how to erase your phone before sending it back. The process of sending back the phone was so simple and convenient. I am very pleased.

Totally satisfied with your service! Customer service was at its finest, agent was very nice and totally met my satisfaction! He was very patient with me and answered by questions! Received replacement by the following day! Will recommend to my family and friends! Have a great day!

Handled my claim in a very timely manner and without hesitation. Hands down the best insurance provider I have ever dealt with. The entire process was easy and pain free. Will definitely be continuing my policy and recommending your company to others.

I am satisfied with my experience. I was treated like I was a VIP. My grandson dropped his phone in a sink of water. He dried it out but it wouldn't turn on so he has insurance and Asurion was very helpful.

Everything was good. Made the claim. Received replacement phone fast and everything went smooth, only wish there was a better option than having to buy a replacement phone for the back glass being broken, only reason I didn’t give 5 stars.

Wow, just wow. The process was incredibly simple and the new phone arrived the next day so it was very time efficient. In my opinion it was an absolutely wonderful experience! I'm so thankful for the insurance coverage that comes in handy when you least expect it! Well worth it!

I did not realize that my replacement iPhone would be a refurbished off -market phone rather than a brand new iPhone. I should have read the fine print on the warranty program. I noticed that the refurbished phone is several ounces heavier than the iPhone and am wondering why that is. I’ve also been having some strange issues with connectivity and can’t seem to figure out why. Nevertheless the overall process I went through to submit the claim and get the refurbished phone was pretty fast and smooth and painless. I hope the refurbished phone holds up.

Once I got to the tech that could help it was smooth, it took hours trying to get phone calls answered. Because my phone was connected to all devices in my house all phones were dead which made it difficult to troubleshoot.

My phone is at the bottom of Burt Lake in Upper Michigan. I was able to file a claim and my new phone met me at my house when I returned. I couldn’t be happier with the transaction. Well the only way it could’ve been better is if it was free but that’s never gonna happen!

With the help of the local store manager everything went perfectly smooth and I got the phone the next day. I am happy with the results. I do wish they would have had more phones in stock at the store. I had to replace the S8 with the S9.

Easy to contact. New phone next day. Great service. Verizon was also easy to work with. Helped to re program the new phone. New phone works well. I will continue to be a customer. I am glad I purchased the warranty service.

Was able to complete online and received the replacement phone the following morning. $200 deductible is a little high especially with a minor hardware issue in my case. A repair option could have worked but would require a longer turnaround. Overall I was satisfied.

I didn't know what to expect when my phone died and never even considered replacement as an option. I'm grateful to all those involved for acting knowledgeably, friendly and professionally and making this process quick and easy. Thank you so much to all!

I’m so happy to have Asurion during my time of distress. It was delivered in a timely manner and it was easy to order. Thank you for great customer service. I will recommend this protection plan to anyone. I’m very very very happy. Thank you so so so so much!

Lost phone. Great service... however address input had a problem with mine. Would be great if the customer can have delivery options since the equipment should deliver to the door and I request to leave in Walgreens since delivery carrier was FedEx.

The whole experience was seamless and the replacement phone was delivered within 24 hours of the claim being filed. It made the whole process easier to go through. I was happy that I had purchased the insurance and would do it again.

I got the replacement phone as stated. I only wished the phone was updated to a more recent model. Set-up took a while but was okay. The process was also okay. After the set-up was complete, I boxed the phone up took it to the postal service to be returned.

You made everything so easy! Placed the order & the new phone was here the next day. Took it to the AT&T store for switching everything over & their service was fantastic. Deanna helped me, she went over & above for me!

I liked that the phone arrived so fast. I found my phone though so I didn't need to order a new phone. I sent it back but I'm glad to know that in the future should I lose my phone it will be restored to me quickly. Thank you for your service! Shabbat Shalom!

Quick and convenient! Had my phone within a couple of days. Having this plan relieved a lot of stress since it was a guaranteed way to have a working phone quickly and without hassle. Will definitely keep a plan like this. Thanks! :)

The replacement phone works fine except the battery life is terrible. It is not nearly as good as the battery that I had recently replaced in my original phone. I would expect a "like new" battery in a replacement phone.

My phone had issues with freezing then the silence button seems to have failed. My claim was easy to file, a replacement at my doorstep in 1 day. Then, my local AT&T helped set this replacement phone up. Now, everything is working properly. A++++

You guys were very helpful. I couldn’t get it to download new information by the iCloud so I called customer service. They were very friendly and very helpful. Thank you so much. I am at AT&T customer for 30 years. Guys were great.

For the most part it was great. Got my phone and the set went fairly smooth. The only problem I had was that I screwed up initially and entered the wrong phone on my account for replacement. With some effort I got ahold of person who helped me get a claim going for the correct phone. When I asked about canceling the other claim they assured me it would be caught and not to worry about it. Well a replacement for that phone showed up too. I have returned it using the provided packaging and label. I hope that we get refunded the charge once you receive the phone back. Other than that it was great and easy to use service.

Thank You! Your quick response was appreciated. When a cell phone is damaged or lost - you provide quick reliable service which is greatly appreciated. We will continue to rely on the excellent customer service and promptness. Keep up the good work!

Very prompt and very easy. I like how everything is step by step. I also was glad to pay the amount they charged. Which was not much - much better than buying a new phone at AT&T for close to $1k. Delivery time was very short as well!

Excellent customer service and shipping. We received replacement quickly. After loss of phone it was an awful experience that your customer staff made me happy with their great help. Thank you for everything. Thank you device arrived quickly and was easy to set up.

Rep was ok but didn't get the same color of device right. However, I was not happy about having to call so many times, the company y'all used to repair my device kept saying my screen was never delivered to repair it. Amazon sells them and ships them as well. The fact that he keep claiming my order never showed up irritated me very much. I would have liked to be able to keep my original device and just had it repaired.

I am pleased with the services and the devices that Asurion has helped me and my family with. The technical support goes far beyond their job descriptions! Please keep up this very important service for cell phone owners. This service provides a quick turnaround for cell phones.

My phone broke. Screen shattered. Filling the claim was very easy. I paid with my debit card. Two days later I received my phone. Along with packaging to return the damaged phone. I did not pay S&H to return the old phone. Overall, I am very satisfied. Thank you.

Service was fast and as advertised. The new device arrived within the specified time frame, and in perfect working condition. Setting up the new device was quick and easy, as was return of the old device. Would definitely recommend using this service.

Received replacement phone as promised within 1 day.. However it seems phone was refurbished, and is running slower than original phone that was lost. The battery is not holding a charge as long as previous, and seems to get hot on the back side. Have started to receive a lot more SPAM calls.

I had a flawless delivery of my new Gizmo watch for my son. I love having the protection of knowing his location and being able to call him so conveniently. He’s only 6 so I don’t think he needs a phone yet. And it keeps him active with counting steps and fun activities. You also can create goals and rewards for the day. Recommend for younger children.

The entire claim from beginning to end was extremely easy. I received my replacement phone in expected window of time and setting it up was simple. The online claim was easy. I’d recommend it to others.

Asurion's response was terrific! They overnighted a replacement phone to my stolen phone & I was operational by going to a Verizon store for activation. The activation is the only part that is misleading. Although you are led to believe that you can activate the replacement phone on Asurion's website, you can't! Why market this ability when it's not available?

My wife and I had 2 Samsung A50 cell phones, both of which lost a significant amount of battery power within just over a year of service. We also paid for the Asurion extended warranty which, according to their website, is supposed to cover wear and tear. When we tried to do a claim both the website and a live agent told us it would be $130 for each phone to get a replacement. (There was no option to get a repair.) We went back to our cell provider and upgraded both phones to A71s for $134!!

Was on point and hassle free. Everyone was very accommodating and understanding to what I was going through. Call them and explain what had happened; so they deactivated that phone and sent me my replacement; so all I had to do was download my stuff from the cloud.

The person I spoke was very professional. Her knowledge was excellent. She explain my policy to me and was very accurate at getting all the details needed to file my claim. Upon finishing she assured me that I would receive my replacement phone and what to do with the damaged one. Thank you for all your help.

I dropped and cracked both sides of my Galaxy S9+. I stop in a ATT store and the representative was great and knew precisely what I could do. I needed inexpensive way on get a phone. I'm out of a income via Covid19...so I have a limit budget.

The new device was delivered in a very timely manner. It was very easy to set up. A return envelope was provided for the return of the original device. Overall it was a very quick and easy process. It is nice knowing that it won't take very long to exchange devices, so you are not without one for very long, if at all.

Once reported, stolen phone was replaced the next day! When I called I was asked a few questions and an order was placed to replace my husband’s phone! I was on the call less than ten minutes! Awesome customer service!

I was not pleased with having to wait several weeks in order to get a replacement phone. I know not everyone breaks their phone the day after they buy it. My only saving grace was I was able to use my old phone. I still hadn't rebooted it. Other than that the service was good.

Excellent and rapid response. Also great assistance from Brandy at HTC/AT&T. I was very impressed with the turn-around time. Very helpful that Asurion made the return of the old cell-phone equipment simple. I'm glad that I had insured the cell-phone.

She was attentive and knowledgeable with my questions and answered promptly. The process slow because I had too many questions and she answered every one of them with patience. I forgot her name. She waited as I was testing the phone. Then, thank me for my military service.

Purchased a pool cleaner ago along with the 3 year warranty via Amazon. The cleaner head failed to remain on. Submitted to Asurion for repair. Unit could not be repaired. Asurion indicated an Amazon Gift Card would be sent in 24 - 72 hours. 10 minutes after the initial email I received the gift card. Amazon no longer carries the unit preferred to receive a credit to my card or check. Informed by Asurion the only option is a gift card. To make matters worse since gift card notification was sent Asurion would not consider reimbursement by check. Worst experience ever. What is the point of reimbursement if Asurion and amazon refuse to return the money. Again DO NOT PURCHASE.

My phone was stolen from work, after work I went Verizon store. They helped me disconnect my phone and gave the number for Asurion. I made my claim at 530 pm, it was easy and stressful! I received my phone very next day at 12 noon, not even 24 hours! Very pleased!

This process was very pleasing and fast! The web site was user friendly and very easy to understand! The whole process didn’t take long and I got my phone the next day! Thank you very much! I would recommend addition to anyone who asked!

After our device screen cracked we needed to take advantage of the insurance paid for our device. It was such a simple claim as we had our replacement device within 3 days of putting it in. It came in a box complete with instructions and labels to send our other device back.

Had to get a replacement phone. Everyone that helped me was helpful and nice. Just would have been nice if the agent that 1st help me set up the new phone. Would have told me that I needed to turn the new phone off and back on so that I could get her call to complete the set up. So I would not had to go get my son to use his phone and had to call back in (wait on line for over 30 mins before I got I new agent) for the next agent to tell me to power the new phone off. Then she completed the service for me. All in all service was good.

I received great customer service from Asurion. I wasn't quite ready to purchase a new phone since my phone was only 2 years old. Insurance is a must on cell phones and very affordable. I'm happy I had insurance to receive a replacement phone which came in two days.

The service was fast and helpful ... very satisfied. I received the replacement device in 2 days. The forms were easy to complete and I had zero problems. I would recommend Asurion to anybody for insurance on their devices. Fast, reliable and helpful. I am completely satisfied with the service.

As always super fast and helpful! My brothers phone broke and literally the next day my brothers phone got stolen along with other belongings. And he got it shipped within a day! I've stayed with Atat because of my insurance through Asurion!

I told Asurion my iPhone 8 Plus wasn’t working right anymore. I had an exact replacement the following day. There’s no issues with the new phone. I’m really happy! I’m going to highly recommend Asurion to all of my family and friends.

The claim process online was easy, and the replacement phone was received quickly. The only negative was that the option of color for the phone was not not available, and a blue phone was replaced with a standard black one.

Losing your phone and all the information on it is difficult enough to deal with, I am so fortunate that Asurion was available to help replace my device. It was effortless to submit a claim. My new phone arrived in a mere two days (submitted claim on a Saturday). The new phone seemed to be brand new despite being refurbished. Packing was provided with prepaid shipping to return! It was an amazingly easy process, making a broken phone easier to cope with!

Sincerely amazed when in 2-3 days got the phone replaced. I urge people to take insurance because it is convenient and easy to realize when in need. It is a little bit of extra investment, but insurance is worth every dollar. Asurion, keep up the good work.

Service very good. Phone delivered in two days. Instructions for transferring and setting up new phone were really easy to follow. Am back in business and returned damaged phone yesterday. Return procedure very easy to follow and was prepaid to boot..

Return the new white iPhone 11. My first iPhone11 was reported stolen and someone returned back. So I mailed off the replacement iPhone11 back AT&T. I was at a store and had left my iPhone11 on the countertop at the store and pulled off. Thank you for your service with AT&T. It’s been great!!!

Phone was delivered the next day! Very impressed with the service and easy return. Just put old phone in bubble wrap, then in box, tape, and apply label—all of this was supplied to you! Back up from iCloud and we are back in business.

My phone stopped working. After AT&T employee confirmed, store let me call on a landline to report. Your company overnighted a replacement phone to me. AT&T employee set up. It took two days of putting old phone on charger before I could access Settings to erase. Mailed old phone on 10/13 (10/12 was Columbus Day).

Device was sent so quickly and setup was super easy. The rep made the claim process so easy to navigate through. Thank you for the ease of replacing my phone. Phone has been working perfectly for weeks now. I would recommend Asurion to anyone who has a cell phone.

The service as a whole was fine but had to wait over a month for my daughters iPad to be replaced. But besides the wait it went fine. Customer service and all the emails I received made the process easy.

Instructions omitted the part about moving the SIM card from the old phone and placing it in the new phone. Took a minute to figure this out - And the instructions could include a workaround for those of us with a totally blank screen. Had a synced iPad so was able to use that as my phone. Loved how quickly the replacement phone arrived.

From start to finish this experience with Asurion was amazing. I do not recall another customer service occasion as expedient as this one. From the time I completed my claim to receipt of my new phone everything went smoothly. Thank you Asurion. Five stars.

Great service! Was stranded after phone was stolen and I had my replacement within 24hrs!! Impeccable service! So glad I actually purchased the insurance. Totally worth it!! Highly recommended! Thank You!! Would purchase without a doubt any time! Super friendly customer service. Thank you thank you thank you.

I highly recommend this phone insurance company. They have a very courteous and professional staff. They also respond fast in sending claim forms by email. I got my phone replacement in 3 days. I'm very happy and satisfied with their service.

A very easy claims process that was straightforward and contained no hurdles or daunting potholes. I filed the claim on a Thursday night and had my replacement phone by Saturday noon. I could not ask for better service. I provided a brief, but thorough explanation of how my phone was stolen. If my information was audited, then it appears to have been seamless.

I am very pleased with my experience with Asurion. I got my replacement phone the next day after I filed my claim. I received a new X to replace my iPhone 8- great service in every way. Thank you! Sandra **.

I’ve been insured with Asurion for several years, luckily I don’t get to use them often but it feels good to be covered and when I have need them they are the best, really fast to keep me communicated! The process is really easy and in a couple of days you get your replacement! I love the service and I this is definitely way better than having any Apple Care service!

The representative that helped me was really knowledgeable and even offered me coverage for my other electronics in my home for $25.00 and I was excited and purchased the plan. She also was very nice and I can tell that she loves her job!

I received the replacement phone the next day in the mail so I was happy regarding that area. However very upset my insurance only covers cracks on the front when I was told it's EXTREMELY easy and common for them to occur on the back of the phone as well as the front. Considering when the screens replaced the back has to be as well. Not worth the amount of money to replace the phone. I do not like the edge screen and its durability I give a 1.

Replacement arrived earlier than expected. Thanks... Very good doing business with you. The process was real easy and took no time to complete. Again, Thanks.. And I do hope my next experience will be as swift as this one.

The setup was easy to follow, except for the sims card we had some difficulty with but other than that the phone setup went well. Thanks you for your service. Glad we had insurance to be able to replace my son's phone.

I lost my phone and that's all I really needed to say. I went into ATT and one of their workers took care of most of it for me. They had to make a call and everything got figured out. When I checked my email later on I just had to click and about the next day my replacement was there.

My daughter's phone was ruined. She got the replacement the very next day. That made her so happy. I have never had a problem with Asurion. This is about the best part of AT&T because they charge you a fortune.

It was great experience with you. Thanks a lot. I got my device next day after submitting the application. Woow that's really unbelievable. Thanks to your work, you are doing great. I am really happy. Again thanks for your support.

I received my watch in a timely fashion. I am not pleased that I can't set it up for use without a QR Code and more disappointed in the fact that I rushed to an AT&T store and they had no QR Codes available for me to get my watch up and running.

I called and listened to your instructions on how to apply on line for my claim. I went on line and completed the process, a couple of days later the phone was delivered and I sent back the damaged phone. It cannot get any easier than this. Thank you very much for making the process so simple.

Very fast and courteous service. My new phone arrived the very next day. There was no Problems sending the old one back. It had all the necessary information and instructions to send it. I would recommend you anyone. Thank you for all your help.

Speedy with fair deductible cost! Got my brand new replacement device early the next day! If you have AT&T, I strongly recommend Mobile Insurance or some type of protection plan with your carrier because Asurion will not let you down!

My son and I both have filed claims. Quick and easy to file a claim. The phone came exactly when it said it would. This was the second time we filed a claim thru Asurion and we were not disappointed. Would definitely Asurion recommend to anyone.

Phone was broken and needed 2 days later to take a 1,000 mile trip! Phone received and all instructions to get set up and ready to roll were correct and easy to follow. Thanks for all of your assistance! Huge Success!

I received a replacement phone the next day. No hassles no regrets. Excellent customer service and I was very pleased and thankful for the insurance coverage. I would definitely recommend AT&T. In the future I will always deal with a company that stands behind there product and takes care of their customer in a timely fashion.

The entire process was very simple and easy. The person who assisted me was very nice and professional. The entire process was very easy. I received my replacement phone quickly and in great condition and was able to return my broken phone easily as well. I hope I don't have to do it again but if I do I know I will be well taken care of.

I had a good experience overall, it did take several attempts to get my claim going wit a lot of unnecessary miscommunication. Other than that the prices was fast and efficient, I hope I don't need to use it in the future however I'm confident it's a great service and would recommend it.

My phone was cracked and needed to be replaced. The claims submission was easy and I received my new phone within 24 hours. I wiped the phone. Took the sim card and returned the broken phone in the supplied return envelope. The process was seamless. I am glad I purchased the product and will continue to do so in the future.

I was please with my insurance claim. I had to wait a while but it was worth it and it was very fast on sending the wireless device. It was very new and improve product. Thanks for my new device. Keep up the good work..

Issue was resolved quickly and replacement cell was received next day. Female rep was very friendly and helpful. Stayed on phone with me as I went through the process of filing a claim. I asked her to do so in case I got stuck. It was a pleasant experience.

I received my new phone in a day. Was extremely easy to do online. Just a few simple questions. The hardest part is trying to remember passwords to set up new device. Great service and a upgrade with it.

Very helpful and straight forward answers. Did not have the phone available that needed replaced, so replaced it with a brand new phone for the same price!! Honestly took me longer to activate and transfer everything than it did to get the replacement!

Fast service and very helpful after we had to deal with my wife’s phone being stolen. Made us glad we had Asurion protection. Replacement phone shipped very quick and arrived when it was supposed to. Nothing but good things to say.

Process was fast and I wasn't disappointed. This is the kind of company I like to deal with. Once I got the call about my product not being in stock, within a week I was able to receive my item through FedEx. Thank you, I will be using this service again for sure.

Service and fast and easy. The shipping process was painless. It was a great experience. It is worth the money especially if you have devices for kids. Kids can be very careless with devices and that's why its important to have coverage.

Front start to end AT&T & replacement company handled everything with perfection. When I received the new phone they helped me set up. They did not have an easy person to work with. I am not technical. However they worked me through every problem with patience and kindness. And my phone is up and running beautifully and I have no return my old phone in the box that you provided. Thank you for all your help. Gerri

Process was fast and painless. Got my new replacement phone the next day and was able to activate it online quickly so I was able to use my phone again. The online activation process was quick and easy. No need to call in to activate like before.

My phone had a cracked case and screen. I reviewed the maintenance and replacement criteria before initiating the claim I completed the claim request online and it was a simple process. The Google Pixel replacement phone arrive next day and the set up was easy. I would definitely recommend insurance for anyone that owns a smartphone.

Quick and easy claim process. Very happy to get the same phone and appreciate the additional storage. Didn’t want a newer version. Well done??? Received the replacement the next day and was able to activate easily. Thank you very much!

Great service. Very quick shipping and the phone works great, even though $200 dollars I feel is a little expensive considering this is my first time for my phone having a claim, it would make more sense to have a graduated scale for claims lower for the first claim, and higher for subsequent claims.

Upon having issues with my iPhone 7 Plus’ charging port, I notified AT&T. Having insurance was a lifesaver. The process for reporting was simple and took very little time. Replacement for my defective phone arrived in a very timely manner (2 days) and works perfectly!

I was thankful for the woman who helped me with my last customer service call. She understood my frustration and was pleasant to speak with. I had called prior and she was able to see the man did not resolve my issue. She was a breath of fresh air. Thank you!

Fast and easy. Great job. When cell phones are so important for everyday use they make sure you are back up and running in no time at all. My wife’s phone broke and they had a new one out within 24-48 hours.

Updated on 10/24/2020: Follow up on resolution of claim. Had I not been persistent and patient through almost 2 hours of phone call holds I think I would still be awaiting a non-existent replacement of iWatch. Frustrating experience and needed to insist in escalating my request for information. I should have been more insistent earlier and may have cut replacement time. Ultimately, Asurion was unable to replace the device and sent me a check. Surprisingly, Verizon was able to deliver a replacement within 2 days!

I have damaged my iPad Pro and called you guys and I was very pleased with your quick response to my problem. Thanks I needed to get it taken care of and you guys came through. If there were another insurance company involved I might not be writing this but you guys came through.

The chat feature didn’t work, no one ever responded. When I got the young lady on the phone she was quite helpful. I believe her name was Shania or something close to that. You can probably pull the recording to find out. She was excellent.

After my Pixel 2 XL stopped charging, I had to get a new phone. The exchange was painless and without challenge. It would be better if the transaction were quicker; I would like if I didn't have to go nearly a week without a phone. Other than that, all was great.

I filed claim online and next day I had a new phone at the door waiting. I only wish they gave me few more days to transfer the data to my new phone. Was easy to transfer and email about the guideline was informative.

The process was very easy and seamless. I did not have an issue activating the new device or sending it back. I am glad that is was not hard. The new device is working perfectly. The package is reusable and makes it easy to return the device. Thank you for everything!!

Asurion provided excellent customer service! They were definitely fast and efficient! No hassle replacement! After dropping my phone and cracking the screen, I needed a replacement asap. I submitted my request online and had it the next day! Super easy set-up too!

Although it took several claim attempts to get to the root of my approval requirements, we were able to resolve my needing a new phone. The agents that assisted me throughout the process were diligent in helping me. Which made my process from start to finish, Fast, and Simple! Thank you! I cant say anything more!

My dad recently broke his screen a tech came out and fixed it in less than 20min. Maybe a week later I cracked my device beyond repair made a claim hit another one literally in a day. The family insurance is super convenient.

When the representative I spoke with wasn't able to replace my model phone, she upgraded me to the next available, newer model. She did a fantastic job and the transition to the new phone was very simple. The instructions were very clear.

Great service fast and dependable the process was quite easy. My son damaged the device was needing for work. We called. They were friendly processed the claim had a phone I less than two business days. We are happy with the outcome.

The staff were very courteous and professional. However, I am disappointed in the refurbished phones replacements for new phones that are replaced by Asurion. A new phone lost or stolen should be replaced with a new phone. Stop blaming it on the provider and please do better.

The process was smooth accurate and quick. The online convenience without having to be put on hold and speak to a representative was very convenient and time saving. The new item was shipped out and received quickly. It was the first time using the insurance and I received a 50% discount on the deductible.

It was a simple and easy experience. Was able to do all the necessary info online and new phone was delivered quickly. With all the technology evolving so quickly the set up of the new phone was effortless as long as you have good WiFi.

Everything was handled with great care And knowledge and we were totally satisfied. I had to deal with an AT&T person first and she was lot able to help us. The Asurion tech was very knowledgeable and helped us very quickly and to our satisfaction.

The lady who helped me was very helpful and patient with me. Sorry I can’t remember her name. I even had computer problems and she patiently waited while I got that resolved. I would give her an A plus if we were giving grades.

Excellent customer service, fast, polite, with knowledge, about what I was looking for. She send the information right away even before a hang up with her. It took me a while to talk to somebody in person after a click different options but it worth the wait for the service, because I was looking for my receipt and in the website there is no way to get it or at least I didn't find the right link.

Great Work! They did an amazing job. With how things were set up and with delivery. I was impressed with step by step instructions and how they handled things on the phone to get me started to using my device.

The customer service is topped by none! I am thoroughly impressed with the professionalism and courteous staff! The replacement arrived the next morning and the assistance I got downloading from my backup was just as easy to work with.

Overall I was happy and satisfied with the process the only issue I had was that my watch was on backorder and took several weeks for me to get it instead of a day or two. I would have appreciated an update every day, since my watch was on backorder instead of every three days though.

I’ve been having a lot of trouble transferring all of my info from my old phone. I’ve reached out to Apple store, but Covid-19 has made it very difficult to get in for an appointment. I’m a senior citizen and very high risk for Covid-19 so I’m fearful of leaving my home. I have not been able to use my new phone because I’m having difficulty with transferring all my info. I explained my situation with Asurion and they were so understanding and have allowed me extra time for handing in my old damaged phone. I greatly appreciate Asurion extension to hand in my phone and their willingness to work with me. I already have enough on my plate to be stressed about so the extra time to hand in my phone has taken a tremendous stress off of me. Thank you Asurion.

Phone replacement was simple and painless. Had new phone within one day! First claim and they cut me a discount as because I was claim free for more than 12 months. I only have insurance on one phone but I wish they were all covered.

I was so glad we contact them in regards to our phone not working properly. They made things extremely easy and convenient in replacing it for a new one. The new phone came within 36 hours contacting Asurion and in no time we were back with a phone.

Things went smoothly. I am surprised by the sharp increase in the insurance policy for future years and will have to think that over. I wasn't made aware I need to reach out to AT&T and have them change some setting to get my phone working. That would have helped if the instructions mentioned that.

Easy online replacement process. Good directions given to complete return. Phones are typically refurbished so even though the phone you receive works it’s not as functional as a brand new phone. Knowing he's ahead of time helps. Asurion promptly notified me when they received my broken phone via email so I was assured that it arrived and I wouldn’t be charged.

It was very easy to go through the insurance process with Asurion. And we got my sons new phone promptly. The instructions for activating the new phone and sending the old one back were clear. They included a return package for sending his old phone back, which made it even easier.

I've had issues with my iPhone and they promised me that they would send me iPhone the next day. And I did receive it. I hope that this iPhone doesn't give me issues. The lady I spoke to was very nice.

They were helpful in trying to fix the problems that I had with my Samsung Phone. Unfortunately they were not able to fix my problem so had to buy a new phone, but they certainly did their best to try and fix it first..

Getting a replacement phone was very simple. I've used this warranty process in the past a few time and my only concern was the phone took 3 days to be delivered. Hoping to see some improvement soon. Thank you much.

I was amazed by how fast my replacement phone arrived. (2) days. Awesome, and the salespeople were very knowledgable. I also appreciate the transfer service that you provided. I wouldn't be able to do this myself, Thanks for your continuing great service.

I was very happy with the speed of delivery and the instructions that were included on how to transfer to replacement device. It is also nice that everything is provided - even the tape - to send the old device back.

The process for replacing a damaged phone was very easy. The website for filing a claim was very easy to use. The delivery of the replacement phone was very fast. The replacement phone was in great condition and very easy to activate.

He took a lot of time with me... spoke in language I could understand... was pleasant. Got all the way to the end & couldn’t finish because of an internet problem on my end. Made a plan to be called in 45 minutes at my daughter’s. He never called! However he did finish the activation on his own for me.

I've never used the app system to file a claim so I was very skeptic. The step were very easy to understand and I had absolutely no issues filing my claim. I was also very surprised with the return since I filed my claim on Friday afternoon. I received my phone the very next day.

I filed a claim and was sent a phone the very next day and it was not disappointing! And they sent everything I needed to return my phone including a tape strip, packing slip, and bubble wrap folder pocket for my phone! Loved it! Great job! 10/10.

Outstanding service, had a replacement phone in less than 24 hours. Was very impressed with everyone I had contact with. Even though I would never have to use the service I was very happy that I had it in a time of need.

Always doing excellence, any problem I have with my family plan phones Asurion is always there to help me and replace my devices. 100% recommend insurance to everyone who has phones, tablets, Apple watches! Thank you for all the services Asurion provides.

Very nice to work with me and quick response to my request. Processed my claim quickly and kept in contact with me. I am glad that I purchased the insurance especially for an expensive device and since it was not working properly.

It was very easy to make a claim online. The deductible was fair and shipment was in one day. The deductible was added to my AT&T bill. Very happy with the transaction. My son's phone took an accidental fall and the replacement works perfect.

Asurion always does an awesome job from start to finish. Whenever I need to submit a claim it's always super fast and easy. The directions are always easy to understand and in just a few clicks your claim is submitted. Also I love the fast shipping. Keep up the great work Asurion.

I hesitated to submit an insurance claim, because of a prior issue. The AT&T representative David was so extremely helpful in getting my insurance claim established for my grandson's cell phone. The experience was seamless and effortless to have a replacement cell phone sent to me. Thank you for your assistance.

We have utilized the screen repair several times over the last several years and have been thoroughly satisfied. Our family of four has broken a few screens and the in-home service repair is very convenient. This last particular service did not go as smoothly as the phone was permanently damaged from the repair. I was very impressed with the Asurion service tech as he made arrangements immediately to have the phone replaced at no charge to me. Unfortunately, I could not retrieve any of the current items on my phone as the screen would not turn on. I lost quite a bit of personal items. Next time I will back up my phone immediately before a service call.

The service was great. They answered every question and shipped the cell phone really fast. Everything in the package was explained and they gave everything to shipped it back. Thank you so much for your service. They Email me To track my shipment and I knew when it was as going to be deliver.

Excellent service, timely delivery, customer service perfect. New phone working well. What else can I say except, Thanks for your speedy delivery. 200 word is a lots when the service I received was excellent. I will recommend you to others.

My son's phone would no longer text, we carry insurance so we placed a claim on 9/17/20. They said they sent the phone, we were able to track it close to our address, but it was never delivered. They said they "recalled" it. We then filed another claim, on 9/27, but now Asurion required an Affidavit and copy of my driver's license, which was provided. This is the first time we've replaced the phone. For 10 days I've been making daily phone calls, with no result. I've heard "We are out of his phone and you'll have to wait until they come in", and "It will either be sent in 3-5 business days or you'll receive a check", and "It will be shipped in 1 or 2 days", and they were ALL LIES.

I was impressed with the ease of making the claim, extremely fast delivery (next day after claim) and the instructions for the new phone activation and transfer from old phone were pretty easy to follow. Great work!

Awesome service. Within 2 days I received a new phone. I would definitely recommend this service for anyone. After I figured out what they wanted, I filled out the form, took a photo of form, pic of driver’s license and also a pic of the broken phone. Within an hour, I received an email notification that a new phone was sent to me. Thanks.

Assisted with filing claim, making easy to follow directions. Quick response and speedy shipping so I did not miss a beat with using my device for work purposes. Easy to return damaged device. Provided return/shipping labels needed. Would definitely recommend anyone to keep insurance on all of their devices.

I put in a claim via the internet, submitted my documents and I was almost immediately approved. The phone was sent out the next day. The phone was updated and brand new. It was quick and easy, I have no complaints!

The representative that I spoke with was very good and knew her product.. The problem I have is with the company that was supposed to come and fix the screen. They waited until 30 minutes to my appointment to reschedule because parts weren't in, that should have been something that they could of called me and rescheduled way ahead of time!

My experience with Asurion was very good. Replacement phones arrived in a timely manner and was able to get them up and running in a couple of days. Would definitely recommend this service to friends and family. Actually went into the AT&T store for assistance and that went very well. Anything else I needed I contacted Pro Tech - and they were also very helpful and answered all my questions.