Asurion Reviews

The phone was delivered very fast and I have no complaints with the entire process. I will be sending the damaged phone back but I am unable to clear the content due to the screen not working. I am satisfied with the process.

Excellent customer service. Very professional. Outstanding overnight delivery on product. Very satisfied as a long time customer with using AT&T as my carrier. Would refer AT&T to other family and friends because of their ability to satisfy customers. Very competitive but AT&T has proven to be good in all aspects with their business with me.

AT&T Protection Plan is great. It was easy to file my claim and got my replacement phone the next day. If I didn't have insurance I would have had to pay so much more to replace my phone so I think it is worth it!

Your representative was knowledgeable and very helpful. Even after I had completed switching over my phone and the call dropped he called me back to make sure I was up and running and wasn't having any issues. Great job and thank you!

The service was great.. I had my phone the next day back up and running. I didn’t have any issues with this transaction and would highly recommend this service to everyone. I will continue to use this service.

Fast and helpful and understanding agent was accurate. Also polite and made sure that every step of my claim was handle in an appropriate manner. The tracking of my phone was on a website where I could track with no problems and delivery was very fast. Will definitely recommend it to friends and family.

Process was very simple and quick. The activation of my new phone took forever as the new SIM card would not register and chat assistance was not very easy to use. Once I called customer service directly, the associate was able to resolve my issue.

I had issues with my phone. They sent me a new phone, but the new phone had problems. They sent me a new upgraded phone right away. No problems with Asurion. They were very easy to work with. I recommend them.

Great Service, had a problem with the first phone they sent me and immediately sent another. Had it all fixed in just a matter of days. I appreciate the quick service and the help we received. Thank you.

Fast services and follow up. Friendly person in customer service. My son is happy with his new phone and it was easy to set up. Of course he is young and technology doesn’t intimidate him. It was a very good experience overall.

The service was flawless, phone arrived quickly & smooth I must say. There was no interruptions. They connected my other phone & helped with the process. And over the years have had many of the same type of experiences as well.

I was impressed that I received everything in less than 24 hours from the time I ordered it to actually receiving the actual product. It was nice to get a notification about them receiving my old phone too. Thanks for the service.

I was very happy with the service offered by your company. Even with the challenges of delivering services in the middle of our continuing problems with the current national pandemic, I received my order the next day, as promised! Thank you for your professionalism and accountability.

So. I wish 2 1/2 stars was a thing because that’s what I would have rated. Getting in touch with someone was no problem, the only problem I had was getting my contact number on the claim changed because it was wrong. I had requested to have my phone delivered to me by a representative, I was told I would be called 30 minutes before said rep would arrive with my phone. Well. The person I had set up my claim with typed in the incorrect contact number, causing me to have to get in touch with someone to get the number fixed so I could get my phone when I needed it by. After 3 separate conversations with 3 separate people from customer service, the contact number was never fixed & I had to have my phone mailed to me. Other than that, no complaints.

Thank you so much for the help with closing out my old cell phone and setting up my new one! Great job! It is good to know you are there to help me when I need help with my phone. Here’s to three more years with this phone and no problems til the very end.

Replacement phone was sent in 1 day. It was a very quick response. Set up was easy as well. AT&T handled everything smoothly. Having insurance on my phone was definitely worth it seeing as phones are so expensive these days.

My daughter left for her first college experience one day and texted me the next asking if we still had insurance on her phone....because she had dropped it- just like we all have, but it shattered. Here she was 4 hours away from home during COVID restrictions and closing at the Verizon stores. I called your company and the person on the other line said "oh my let's get that girl a phone, she can't be away without a phone :)." Within in minutes a new phone was on its way to her at the University. She got it the next day. Thank you!

Great customer service. I hate calling for these things. But it’s not so bad when I am talking to a person who is helping resolve my problem. I wasn’t on hold for too long. It wasn’t as painful and dreadful as I expected. The agent was helpful and friendly. That really helps when I’m feeling stressed out already having to call. Again, great customer service.

Customer service individual is very polite, courteous, and very helpful. Utilizing this refurbished purchase option is a good alternative choice with respect to parsing a brand new phone. I would highly recommend utilizing this refurbished purchase option to anyone who's in the situation that I was in.

Good communication and quick shipping! Emails with instructions on how to manage my new and old phone. Package arrived in great conditions. Phone looks good. Phone is been set up and about to set old one for ship out! Great service overall!!!

My phone wasn’t working and I got a replacement. I spoke to Ruby who was very courteous and helpful. She went above and beyond for me to help me, in my opinion. She is a good assets to your company. I now have a working phone. Thank you!!!

Excellent service from beginning to end. Quick and easy - staff was knowledgeable and very friendly -when my daughter broke her phone even though she can still use it, began to overheat so with just a small deductible she got a brand new phone!

I'm glad I have Asurion...Best coverage on all my phones and tablets... Customer service was wonderful and my replacement items were replaced right away.. Definitely will recommend them to all my family and friends... Thank you for all your help,

FAST! Had my replacement in under 24 hours. Even filed my claim late in the day and to my surprise the replacement was here the next day I couldn’t believe it! Thank you. I couldn’t be happier! I will never go without insurance ever again because it always happens when you least expect it, when your device is insured, it’s not as bad as it could be! It’s even better with Asurion!

I was able to speak to an agent quickly and was helped in a professional and courteous manner. I would recommend Asurion to anyone. Not only did they send me a replacement for my phone upon filing a claim, they also assisted me with transferring my data and completing the process.

Reporting the damaged phone was simple online. I received the replacement phone within two days of reporting. I was given a 50% discount on my portion of the replacement cost due to not having made a claim for two years. Returning the damaged phone was also easy.

Received phone in a timely manner, thanks. I really appreciate receiving it so quickly. It is nice to have a working phone again. Thanks again for the great service and the timely manner in which I got the phone. I will share with friends what good service I received from AT&T.

Device replaced with a discount for no claim within 1 year. No hassles. I called and applied insurance for cell phone. I will continue to use this service in the future. They stand behind their customers. Great service at a great price. Peace of mind.

I received super fast, customer centric service from Asurion. The communication was clear and easy to understand. I am very happy with my experience. I even received an upgrade on my phone without even requesting it. I would highly recommend everyone to invest in this protection.

Super easy. No fuss and got phone next day! Completely worth the small amount of money. There were no problems and no phone calls. I have never done anything like this where it was so simple. There is really nothing that I could recommend that would make it easier.

Had trouble with the website because the phone in question was displayed. I called the number and found the woman who helped me very knowledgeable and the whole process went very quickly. I received my replacement device the next day and I was told I would. I usually prefer to handle these things online but found it was quicker actually speaking with someone. Job well done!

My phone got damaged and with one phone call I had a replacement the next day! No fuss. No worries. I could not be happier with the aftermarket insurance I purchased. It’s worth every cent of the $15.99 I pay each month.

Very easy procedure and very happy we used your service. My son broke his phone in an unfortunate drop but not all was gone. Paid a little deductible and we had a brand new replacement. Thank you very much for the offer and stellar execution of your service.

I broke my Samsung Galaxy Note 8 and needed it replaced. Your Asurion sent the brand new replacement the next day or two and I'm happy as can be. The new phone performs better than the old and was well worth the deductible I paid.

After I cracked my screen and was unable to use half the touch screen, I filed my claim and within 2 days had another phone and sim card fired up and working. Everyone I talked with were friendly and professional, it was a good experience.

I received my replacement iPad, but never heard back from the tech to have my cracked screen on my iPhone replaced. Have tried to call several times phone is not an active number. Would like to have contact with someone to have that part of my coverage taken care of. I assume it’s going to appear on my next phone bill and it has not taken place. Please contact me as soon as possible, this was scheduled for earlier this week.

It took a few days to receive the new phone. I got the new phone, activated it. Everything is fine, except for this survey that I have nothing to say and wasting both our time. Are you going to vote republican. Thank you for everything.

I would have much rather speak with a person on the phone instead of a chat. I was at work trying to handle my situation and with your tech person handling my case and I guess others at the same time it was difficult going back and forth with my work and checking for a response from the tech. At one point I got so busy. By the time I got back with the chat they were trying to close out because I had not responded. The second reason I would rather speak with someone on the phone instead of chatting I don't think we trouble shot enough to find the problem before suggesting just get a replacement phone.

They were great. The staff was very friendly and professional at all times.i voices my concern about the phone being back ordered and they still managed to get my phone to me in 2 days. It was a plea sent experience even though I had broken my phone.

Fast shipping, great service, for the monthly payment made to ATT we should be able to get an upgrade phone option though and we should be able to pick up the phone at a local ATT Store, I was without a phone for 3 days, thank you.

I’m only giving 3 stars because I spoke to a human being on the phone that was able to help me out and did a great job. The website did not allow me to reactivate my phone because I wasn’t logged into my Apple ID.

Losing my phone was a stressful time for me and put me into a panic. Thankfully, Filing a claim was fast and easy! I received Quick responses from the Asurion team and shipping Was super fast as well! I’m Very happy with my experience overall and thankful for the sense of urgency I received from Asurion.

They fixed my phone like new, thanks! Very fast! No complaints, fast shipping, would recommend their services to a friend, there is a charge of 100 dollars that you have to pay, but it is cheaper than just having to buy a new phone.

I had a great experience with my phone repair with Asurion. They were fast and easy, they did all the work, sent me all kinds of support and made sure I was satisfied. I was very happy with the way I received a new phone within 2 days and was back in use That day with everything the same as on my Old phone.

Fast and easy process. Item was received quickly and as described. Easy to set up my new device. It was also a smooth process to send the old device back to the company. Everything you need is included in the package.

Exchange went smoothly. Although when I was transferring data from old phone to new phone, I used online help from ProTech Setup. I was instructed by an agent to place one of the 2 sim cards that were sent to me. They instructed me to put the wrong sim card in the phone, and throw the other one away. The phone did not work. I had to take it to the AT&T store where they fixed it by putting the other sim card and said I was told wrong by the online agent.

File my claim on Monday and got my new phone on Tuesday. I am very happy with the speed that my claim was approved in less than an hour and my phone was shipped out that same day. Thank you for your fast response and Service.

They were very timely. My order was processed within 24 hours and I received my phone within 1 business day from the claim being processed just as they advised. It's always nice to do business with a company who can be honest as the customer.

Great insurance service, quick response and next day shipping of a new phone. Shipped new phone with a return envelope, and constant confirmation of new and old phones deliveries. Would highly recommend to family and friends with either AT&T or Verizon.

Very easy and fast. Exactly what you hope you are paying for when you sign up for insurance. Very easy to deal with and worth every penny. If you aren't sure you want to pay for insurance, or you are on the fence, do it. You won't regret it, especially for children.

Great Service and Fast Shipping!!! Friendly staff walked me thru every step of the process, very helpful! The overnight shipping helps when your phone is not working at all and you need a replacement and fast! Would definitely recommend to all my friends with children as they are always dropping their phones and they are not cheap to replace.

O my gosh - In the past month I have had to replace 3 phones on my plan (total of 5), Asurion was wonderful through all processes! Speaking to customer service reps was a great experience, they listened, understood and assisted me with no problems! I highly recommend Asurion for phone insurance! Thank you so much!

I got the phone really fast. It looks perfect. The instructions on how to set up my new phone, erase the old one and send it back, were very clear and simple. You gave me everything I needed. Many thanks.

Very prompt and fast. Did my claim on Thursday and had my replacement the very same day. Never ever had or seen any company or insurance do such a great thing like this. Very pleased with Asurion. Thank you. Very easy setup and even offered to to set it up for me. Even asked if I would like for any other things like iPads and laptops.

My interaction with customer service was great. They were able to expedite my claim in a timely fashion. I would recommend using Asurion with all warranty needs. Very easy to work with. I use my phone for my business and I was back working the following day. Thanks.

Thanks awesome customer service very friendly fast efficient I can’t say much more keep up the good work. I definitely recommend a Asurion I definitely recommend using their services. I receive my phone within days of placing my insurance claim I can’t speak to how good and accurate they were at processing my claim.

Quick and relatively painless experience. I spoke with a few different people all of whom were friendly and genuine. I can't stand the pre-made scripts so many customer service agents have to follow as it feels cold and impersonal, so it was a pleasant surprise that this was not the case. A+ Experience!

My screen had to be replaced in June and they scheduled someone to come to my home to replace it. The customer service was great and repair was quick. A few weeks later I started having problems with my screen. The customer service was great when I had to call regarding the new screen issues. My phone was replaced in a very timely manner.

I had bought a new phone, the first new phone in 4-5 years. I went to buy a case for it and ended up dropping the phone before I could get there. The phone landed on the screen and busted the screen. Made me sick. Verizon reminded me I had insurance. The insurance overnighted a new phone to me. Glad I had it. Professional company. Highly recommended.

You did a great job of getting my device here in a timely manner. The setup process was so easy. Thank you so very much!!!! The phone arrived in perfect condition. I loved the fact that you included step by step instructions.

Phone works fine. Got her next day. Came with charger and box. Didn’t come with earbuds but I still had my old ones. I do not have a phone to turn in or send back, but it does have stuff to do that in the box if I needed to.

Website was very easy to navigate, made every aspect very simple. Everything has been handled very professional. The shipping was expedited, received replacement on the 2nd day. Delivery was made on Saturday to my surprise. The phone looks and works awesome. Thank You...!

Everything went well; the replacement phone arrived very quickly. The transfer of data is very easy and the damaged phone was returned In the provided envelope. No issues. I did have to pay a fee which seems a bit much considering I pay monthly for the insurance also.

Asurion was excellent to work with. Unfortunately the tech never arrived the day/ time they were supposed to in order to fix the glass, but I opted to replace the phone and it was a smooth transaction. The tech on the phone was very helpful and pleasant.

I was able to talk to someone and he was great. He understood what I was going through and he helped me through it. He was understanding and went above and beyond to help me. I got the replacement tablet quickly and was able to return the broken tablet easily. I would recommend Asurion to others.

My son had some issues with his phone and we had to file a claim. Asurion makes the process so quick and easy to process claim - no issues in the process. It is so easy to use Asurion, and I'd definitely recommend it for people with kids/teens on their account.

I love Asurion insurance. I have never had a problem when I need help or a replacement. The process is easy to manage, and I usually have my replacement the next day. Thank you Asurion. The relationship with my carrier, Verizon makes it really easy to connect with Asurion.

Wish I could have received a exact model replacement but oh well, can't be too choosy when getting a replacement. I wish AT&T would do better on their service for southeastern NM. Because it is not the greatest. So please work on that ok AT&T.

It’s a breath of fresh air working with such a wonderful insurance/warranty program. You made every step easy to follow and helped from start to finish. Great customer service! (Which is becoming rare these day). Thank you! I just bought a new sewing machine and was offered a 3 year warranty through Asurion and I jumped at the chance to get it because it’s such a great warranty.

My phone screen was damaged, needed to be replaced. Asurion made it quick and easy. This was the third time I've used Asurion, and it is definitely worth the money. Everything was set up ahead, and went very smoothly and easily.

The Asurion team exceeded my expectations and had my replacement phone within a day. Would recommend to anyone. Everyone needs their cell phones for business and replacing the phone was paramount to client service. The cost is a very fair price for the level of service received.

Asurion was easy to access and contact. Their response was fast. My son had his replacement phone in 2 days. We are very happy with our experience. We would recommend this insurance on all of your phones in case your phone becomes damaged.

Fast replacement, I'm sure it would've been sooner if I didn't put my claim in early Saturday. Better phone than I thought I'd get, but haven't seen the price yet. How much am I paying for a used refurbished Samsung S8 plus?

The phone came in super fast, before the schedule date. All I had to do was swap my sim card. I wish it was a way to retrieve all my photos from the old phone after the fact though. If I could I would definitely have given a 5 star rating.

My phone’s touch screen stopped working. I called AT&T and they transferred me to Asurion and in less than 10 minutes, the file was claimed and in 48 hours, I had my new phone The person who helped me was friendly, efficient and knowledgeable. I wish I could have gotten my phone quicker, but it was a weekend and Asurion did everything they said they would. Thanks!

Very easy to work with the claims team. Took a little work, to make sure of the issue. Once the issue was confirmed and approved. I received an upgraded device in just a few days. The insurance is very worth the payments. Thank you for everything.

I put in a claim last night and got no response today. Contacted customer support and they didn't know what's going on. I pay insurance so if I break or lose a phone I can get a replacement the next day. This is the 3rd time in 10 years I've had to use them and it's always a hassle. Maybe they will call tomorrow?? Who knows?? My business is dead in the water without a phone. Asurion is trash. A competitor needs to take them out.

Knowledgeable, very helpful, resolved activation issue quickly. When we were cut off she called back promptly. No issues with setting up my replacement iPhone XS. She walked me through the process including installing the new SIM card. Highly recommend and was extremely pleased. Thank you.

If you have to enter a chip into your iPhone it would be nice to have instructions bc we had to call in order to get cellular data up and running because we could not figure it out. We are in our early 20s so we are tech savvy, but still could not get it..

The process was stupendous, quick and easy.. I have never had to replace a broken phone before and was Skeptical at first and worried that I may not understand. So when I reached out to a representative and they helped walk me through the process, I was relieved that it was easier than I could imagine.. Thanks for a great experience.

Professional, fast, service honoring our insurance agreement. We reviewed the guidelines, spoke with a representative who instructed us as to exactly what to do. That person was well informed. We submitted the claim and all went well. Thank you very much.

Telephone staff was very attentive to my needs. Refurbished product was to my liking. I will definitely break my phone again! Glad you guys exist. I don't know what I would if I wasn’t insured. Oh yeah before I forget, syncing my new phone with my original was easy peachy lemon squeezy.

Easy use. But upload system not working with mobile device. That not convenient. Wait too long for review. I case take almost 1 week. And replacement take 2 day. Waiting time to talk to customer service long too.

Asurion always make replacements much easier than the old days. The tech that helped me was very helpful and patient with how slow my old phone was performing. Asurion also makes the return of the old phone very easy as well.

I was very impressed how fast and easy I received the phone. Great customer service. I would definitely recommend. It was way easier doing it online than speaking to someone over the phone. Overall deal I got new phone after 3 month of trying to deal with ATT.

The process was pretty smooth & the rep Anthony assisted me was courteous, professional and friendly. He walked me through what next to expect. However I’m not happy that a replacement phone is what is given out after paying a $250 deductible.

The last rep I spoke with, he was amazing!!! He took care all my problems. I call a different day and they wasn’t able to help me ..but this guy was great!! He took his time and fix all my problems. Great customer service.

I replace my old device which I lost more than 2 month ago, and actually that is a big time for insurance and no one will accept that, but you guys help me and send me a new device for a very small fee and for that thank you a lotttt!!!

It was a fast and easy process. My son was thrilled he had a new phone in one day. I thought it would take at least a week for the phone to arrive. I was pleasantly surprised. My son was able to set it up himself.

The replacement was able to be shipped out at a very fast speed. I was really happy with the fact I didn’t have to wait with a non working phone for long. Also very great customer service. This is a really great company.

Extremely knowledgeable friendly professional service experience. The damaged phone was replaced very quickly. Although FedEx delivered to the wrong house. Our neighbor's 3 doors down. No fault of Asurion. I was really pleased with Asurion and so glad I have the insurance.

Did a great job. Had a new phone the next day! Shipped quickly! Thank you! I wish the process wasn't so involved but they need to do what they have to to prevent fraud unfortunately. Would definitely recommend if you are rough on phones.

Great service. Got device fast and was lowest deductible. I've ever paid. They gave me a envelope to send my old device back to them. And everyone, Everything I was honestly shocked how little I had to pay, how little I had to do and how fast I got my new phone. That topped it all off I had a galaxy a20 and they replaced it with a a21.

I'm super impressed with Asurion. I've had insurance through them before and my items are quickly replaced. AT&T did a fantastic job and replacing my broken item. I'm a very pleased customer. I will continue to do service with AT&T and definitely continue having my items purchased with Asurion plans.

I am very happy with my phone. Thank you very much. The service that I got was very good. The people that I spoke with were very nice and understood my matter. If I didn't have insurance I don't know what I would of done. Thanks again.

Outstanding! Totally hassle-free! Putting old phone in mail back to you in morning. Deductible was higher than I expected for an old phone. But to my surprise, it was replaced with a newer, current model. Thank you!

Everything went great. Better than expected. Except that the old phone would not transfer to the other phone via Bluetooth. I am glad I pay for the insurance on my phone. Because you never know when your phone is going to crash and you can’t use it.

We purchased an Asurion warranty from Amazon for an electrical scooter. It stopped working. Asurion was helpful, however their National Service Depot/LEVT that they have the products serviced are terrible. We attempted through email and phone to assess the issue and they basically make wrong assessments. They say it's a battery issue and the battery is not covered under warranty. It was not a battery issue. They are very professional over the phone and courteous. They ask you questions about the product so that they can come up with ways that you are at fault.

My device was damaged on July 2, 2020. When attempting to file a claim they wanted to send me a Sony Ericsson W300i even though I have a Samsung Galaxy S10 128GB. I have made multiple attempts with no success. Every time I attempted to file a claim they would have me wait 8-24hrs with the end result being denied multiple times. I called AT&T for help and they were very helpful 5-5 stars for AT&T and their service. I can't say the same about Asurion. On August 31, 2020 AT&T contacted Asurion on my behalf to fully testify that the device on my account is indeed a Samsung Galaxy S10 128GB and not a Sony Ericsson W300i.

It was surprisingly easy to transfer from my broken phone to the new quickly delivered phone. I would have been better if there had been a note to switch out my SIM card so I could have used it right away instead of the long involved process of getting through the automated phone system from a land line to a human who then immediately turned it on.

All good, no problem, handled accurately and promptly, now if I could just get Pure Gear to help cover deductible, paid a good bit of money for their screen protector and phone cover, got it registered! Filed claim and had to pay 11$ each to have new ones shipped. Really thought their products would protect my phone.

The claim process was extremely smooth. My phone was lost (and destroyed) during a day hike and I submitted my claim that same night. I was pleasantly surprised to wake the next morning and find that my replacement phone had already been delivered. Thank you for the great service!

Fast fast fast! Very punctual & efficient! You guys are bomb.com. It was so fast. I underestimated you guys. I can't believe I got the phone in 1 day. I really thought you guys were pulling my chains LOL. I have already referred you guys.

Received my replacement phone the next day and set it up with no problem. The operator walked me through the setup process to transfer my old phone to the new one. The operator also provided me with the ATT app that allows unlimited photo and video storage.

This is the second time and again I received my replacement phone quickly and it was pretty simple to swap the old phone with the new phone. I recommend Asurion to all my friends and family. I am very happy with asurion and their customer service.

The customer service on the phone was amazing but I did have issues with the online claims. It was trying to send a text message to an IPad and wouldn't give me another option to pick a different phone. Most of the online things with Asurion don't work.

Took a long time to get device working. Rep seemed to be impatient with me. I could tell by the tone of her voice. I am not a tech savvy person. I felt like the Rep was rushing me. The Rep needs to learn to be more pleasant when tallying a customer with her tone.

Excellent! New arrived promptly setup was about 90%. I will continue to use you and recommend your service. I intend to use your service on any new phone I buy in the future. The service you provide is a major value to your customers...

Put in my claim in Thursday, my phone was here Friday! I called the protect number and they were more than eager to help me set up my phone. It took all of a few minutes! I’m very happy and very satisfied with the ease of putting in the claim, the timeliness of receiving my phone and the ease of the set up!

Replaced my phone after replacement screen just did not work properly. So far after two days all seems to be back to normal. Thanks for working with me to get it working again. The phone support was great and the guy that came to house was great. The replacement screen was just bad too sensitive.

So far all is great. I had the phone switched today at the AT&T Store. I was quite surprised at how quickly Asurion sent out a new phone. I am very pleased thus far. The old phone is boxed up and will be sent out in the morning. Thank you.

I was able to complete the claim form in just a few minutes and I received immediate notification that a replacement device would be sent. I received the replacement in less than 48hrs and we were up and running in no time. Asurion and AT&T provided Great Service, A Quick Turn-a-round and Genuine Customer Satisfaction!!!

Quick and easy claim process!! Fast delivery of new phone!!! If you have any electronics then you must have Asurion to protect your stuff. I have had claims in the past with things other than phones and once again they did not disappoint.

My phone fell and cracked front and back to where the camera was affected. My phone arrived extremely fast, I believe within a day or two of putting in the claim. I would highly recommend this service to friends and family to have peace of mind just in case anything happens to your phone.

I had my S6 tablet stolen and insurance replaced it fairly quickly. If I'm not mistaken I believe they over nighted my shipment and I got my replacement tablet the very next day! My only complaint is that the deductible was so high/expensive. The tablet is worth $500-$600 bought outright and the deductible was like $200 or $250 which is kinda high considering the overall price/value of the item. The claim process is pretty straightforward and I do like that they are relatively hassle free. You aren't having to fight with them to get the service you paid for, so huge thumbs up to them for that! I will definitely continue to purchase their insurance service in the future and for many years to come.

Everything went very well. Thank you. The customer service reps were very helpful. The phone was not in stock but it was only a couple of days before the phone was mailed. The process was simple to send a photo on the app.

Replacement phone arrived within 24 hrs. Customer service was very helpful and made the process of using my insurance easy. Everything was included to return the old phone and process was easy and clear. I will continue to use Asurion to Insurance my devices in the future. Thank you

Shipment was delayed but still prompt and acceptable reason was given. I was glad to have the insurance policy for the phone. Keep up the good work and thanks for the reply after receiving the defective phone. Enjoying cooler temperatures here near Toledo, Ohio.:-)

I sent my phone in to have the screen replaced. A week later it was sent back not repaired. They sent a card with a number to call. This number just says go to the website to make a claim then hangs up. After hours of trying to find out why, I was told they could not replace the screen because it had a Google lock and no other problems. I took the the phone as suggested to the Verizon dealer and had it confirmed there was no google lock. I shipped the phone back in, this time they sent it back still not repaired.

Got my replacement equipment on time and without stress, and set up was pretty easy, the customer care representative was able to work me through the set up process. Phone is working perfectly well, fit into my expectation. The phone got missing and it was easy to replace online.

I called and had a new phone within 24 hours. The staff was a pleasure to work with. Just fantastic. I had lost my phone while taking pictures from a plane over the Crystal Coast of North Carolina when it somehow was sucked out the window. So thank you so much.

SUPER easy and FAST process. Customer service was so friendly and helpful, I loved how you could submit the claim fully online and that you could see how much it would cost. Will definitely recommend to all my friends and family.

Customer service was great, she was friendly, knowledgeable and very helpful. Thank you very much for such awesome service and care. I appreciate it a lot. I got my package and was able to set up my replacement phone without any hassle.

Customer service took great care of me and made the process easy. I received the phone the next day. The customer rep was very nice and stayed on the phone with me until she got all the needed documents. The last phone I had to return did not go well so I was grateful for the nice experience.

The claim was very easy to file online, all fees and costs were shown upfront, and I received my phone the very next day. It was exactly like my own phone, and very easy to set up. I am very satisfied with the service. I will recommend to everyone I know who has a cell phone.

Stepdaughter's "waterproof" iPhone quit working after being taken into the pool. Everything was resolved as it was expected to be. Deductible is high. Insurance covered about 3/4ths the cost of a new phone.

My phone arrived fast. It was easy to send the package with my old broken phone off. Paying $200 for a replacement phone kinda sucks when I’m already paying monthly for protection. I wish there was a way to more more monthly and less when making a claim.

Phone replacement is great! Staff was very helpful and available through chat to help set up the new phone and get the old reset, packaged up and sent back. I’ve also had the in-home screen replacement a few years back. Great value, great service, easy to set up online.

Actually went to Verizon to get a replacement for a broken iPhone X. Remembered I had insurance and obtained the info at the store. Contacted Asurion and the next day had a new phone. Great Protection. Perfect transaction. Love these people!!

My experience with Asurion was great. I had 2 phones that needed to be replaced within days of each other. The online claim process was very easy and I had both phone replaced quickly. I am glad they stand behind their insurance.

It was wonderful! Received my phone the very next day. Just like I was told. Direction in how to set up was also great! The price was very reasonable. Considering how expensive these phones are nowadays! Would never go without insurance.

Asurion is very easy to deal with. I had my claim filed in a matter of minutes and my replacement phone arrived the next day. I’m very impressed. The monthly insurance fee is worth it because when you need help, it’s readily available.

It seemed like a smooth Transaction. Once all the documentation was in order and they accepted the claim. I got the product. They unsuspended the line over the phone and synced it up to the new SIM card and I installed it and it all works good.

I am more than satisfied with the process and resolution Asurion provided. I did everything online, was approved for a replacement, and it was in my hands two days later. I was expecting some runaround, delays, and miscommunication, but there was only top-knotch support. I had actually forgotten I’d insured my iPhone. I’m so glad I did, and that Asurion was a no nonsense, professional company.

On August 24 2020 I filed a claim under my protection plan bought for an appliance, they told me that a schedule of service was setup by Lakes Electronics for 08/28 and was a lie, no one ever came home.

Great service starting with each Hello! Good explanation and clarification as needed. Assurance was key, as I was not ready to be without a phone for any length of time. Patient, caring service from the start and thorough processing of my claim right through to resolution. You can’t do any better. Thank you!

The only problem I had was with Bluetooth. I went to ATT store to be fixed, other than that everything went very well. I think it is not easy for elderly person who is not a savvy guy with computers!!!

Although it was difficult to get through the automated call, once I spoke to a live human being -- Doris -- she was really helpful. I had the same problem with setting up the phone -- too many unhelpful automated messages, but the actual live human being -- Ashley -- was wonderful!

I was very pleased with the service and I love the way I was informed about when to receive the phone. And the phone came early than I was told and they also told how to activate it. Everything was nice.

I am so thankful for insuring my phone with this company. An unexpected accident happened with my old phone and was replaced within one day. The agent I talked was very respectful, courteous, professional and a pleasure to do business. My downtime was minimal and I appreciate them so much.

Was very pleased with the ease of placing a claim and how fast we received the replacement phone! Would I recommend Asurion? I would! I hope that I don't have to use them again, but if I do, I feel confident it will go as smoothly the next time!

Everything was great, customer service was great. I had no problem talking to customer service and getting everything I needed. The package arrived on time. I did everything on the website and it was nice and smooth. The claim, even chatting with somebody online was easy and smooth.

Received my replacement iphone within a couple of days. Set up and transfer of data to new phone was easy even for first timers. Asurion representative helped with one hook up problem allowing for completion of new phone activation. Very happy with all results. Thank you!

Appreciate the service! I received my order after clarifying my address! The return envelope was a nice way to return the damaged phone. Customer service rep had a bit trouble with my southern accent. The first time the delivery was not sent to the correct address. Thank you for your service!

Great and fast service. Would highly recommend to everyone. Phone arrived on time even during pandemic. Customer service tech was very helpful in helping me set up the device and fix issue I had with other phone. No problems with new device.

Very easy to file a claim and received replacement phone in 2 days. Very satisfied with the service provided. Was also easy to activate phone. Spoke with representative via chat online and was able to help us in a timely manner.

Fast and easy. Phone was shipped out quickly and received within a couple days. Included information and packaging to return old device. Quick and easy online return process. Although insurance cost is paid monthly still requires additional cost for new phone. Depending on the term of replacement still have out of pocket cost associated with replacement.

I am a contractor and need my phone for work all day. It started giving me problem after it got dropped. I I called Asurion and I had my new phone the next day. I was nice to have a company do what was promised without an argument. This took less time than having to go to an Apple store and had them replace it. It was a pleasure dealing with them. Thanks.

My phone stopped working. It overheated very hot. Call Dan explain to them what happened to my phone. I had replacement plan. They sent me a new phone the next day in a Rab that morning. Very fast and efficient. The next day I hit my phone back up and running.

I completely understand the insurance racket however, I couldn't stomach being employed by a soulless company. In this trying time the consumer should be treated in higher regard and not made to feel as if calling in a claim isn't what they're supposed to be doing. My scenario shouldn't have to receive additional approval from management in order to process. Policies should be streamlined in order to ensure transparency. Customer service reps should unequivocally be willing to help the consumer rather than trying to dissuade assistance. I'm willing to work part time as a consultant but until I get hired, I'll be hoping my phone doesn't have to get replaced through Asurion. I'm feeling like Americans should feel fortunate that I don't have any hidden agendas as I do my job as a Soldier in the Army. Imagine the press.... -Be safe and well!

Wonderful job and fast delivery. Thanks for going above and beyond to make sure my daughter's phone arrived next day, also I have 4 phones and all have insurance and this is my third time getting a new phone after only a day or so. Thanks again for your great customer service and support.

I filled out an form online and within 30 minutes received an email stating that my claim had been processed and accepted. It was quick and painless especially after the inconvenience of not having a phone. I received the replacement the very next day before 8pm.

Great and fast service. Easy and hassle free process. Return of the phone was Easy process as well. Would recommend to others and would definitely keep Asurion insurance through Verizon again. Overall great experience. Would recommend to friends. Easy and hassle free.

When we went on Asurion’s website, it said our deductible would be $125.00 according to the brand, model and storage (iPhone 6S 32 GB) but when we actually filed the claim it turned out to be $200.00. It definitely felt like “bait and switch.”

Like most, my phone unexpectedly got damaged. I got my replacement phone in the mail in ONE day and was able to get everything seamlessly transferred to my new device! Everything was so easy to get used to because it was the same layout as my old phone! THANK YOU!

I filed a claim and less than 48 hours later a brand new replacement iPad was delivered! I am very happy with the service! It’s well worth the cost for fast and dependable service. The best part about the whole experience was my wonderful customer service agent from AT&T who helped me with the whole process and made it memories. I Hope that I don’t have to replace another one of my Apple products, but if I do then I am sure glad I have Asurion to handle any issues I might have.

At the beginning your customer service send me an iPhone XR instead of my iPhone X(damaged device). It is not fair to pay $250 deductible and take a low performance iPhone instead of what I have. I called back and asked for iPhone XS, which is similar to iPhone X. The customer service offer me to send back the new iPhone XR, and My damaged device, then they send me a check that they buy my phone. This is a fair deal and I am happy with this deal, because I pay for the insurance to feel safe and happy.

From the start of the claim process to delivery of my Apple iPhone X Space Gray 256 GB, it was a seamless transaction. Awesome company with great warranty to ensure quality products. Also, the shipping was next day. I can’t thank the team of AT&T and Asurion is with the additional security to pay for each month.

The service was great. Had the first cell phone immediately the next day. That phone had a faulty camera so they sent out another one. That one came the very next day. The second one worked great. Even though the first one they sent didn't work the service is quick and they correct it fast. Thank you Asurion.

After placing my order for a new phone it was sent to you to have it delivered to me. Then was sent to FedEx to be delivered to my home. It was delivered to my home when it was supposed to be here. Thank you.

Great experience, fast shipping! I would definitely recommend getting Asurion to ensure your investment is protected! I’m so glad I didn’t have to pay for a new iPhone out of pocket! The phone was exactly like my damaged one! Great service!

You did an Excellent job with a quick response and quality actions. The online request form was easy to fill out and very helpful. The agent on the phone call was very helpful and pleasant to talk to. Thank you very much.

Asurion was unable to replace the lost device as soon as a claim was filed due to the device being on back order. What’s the point of coverage if a phone can not be replaced quickly and easily? Also, I was made aware an Affidavit had to be submitted once the phone was in stock. The affidavit could have been submitted and processed as soon as the claim was approved in order to help speed things up. I did not appreciate being told of an affidavit through email and then have to fill it out and send it during my lunch and not get a chance to eat the entire day.

Y’all took care of replacing my device quickly and hassle free. You had to search for my device but y’all got results in a matter of hours. The process from beginning to end was very simple and easy. You did a great job, I will use again if need be. I have all my devices protected. That’s 5 lines and a Apple Watch.

My experience to request a replacement was very simple to request replacement phone on the website. Return info was well outlined and the tape and label were well utilized. The manager at your Muskogee York Street store was very helpful and kind.

All is good now but had to wait 6 days to get my phone. All the info I sent in was correct but there was a hold on it that delayed shipment. I had to call them about it and it was a problem on their end.

Had some trouble getting my grandson's apps downloaded to his new phone and received the best help from AT&T on getting it done. He stayed on the phone for over an hour helping us get the new phone set up.

I submitted my claim online. I easily filled the steps to complete the form, including all information needed about my phone and scheduling time and location for the repair. I reviewed and submitted it. I then received an immediate confirmation and what to expect when the technician arrived.

Ny replacement phone was sent, however I didn't receive it until after I left for vacation. I was gone for 2 1/2 weeks and during that time, Asurion called a couple of times to inquire if I had received the phone and/or why it hadn't been returned yet. I explained that I was away and would send it back as soon as I returned from vacation. They were patient and waited for the return without charging the whole phone to my account.

The service rendered was great. The phone I received is disliked. This S9 has a rather useless option to me and it comes with its very own button. BIXBY is what I am talking about and it is an annoyance. There is no way to completely disable and remove it. How disappointing.

Horrible experience. Had a appointment to get my screen repaired at my home. They canceled 2 hours prior to. Tried to reschedule. Now they couldn’t come to my home. Had to drive to a store (uBreakiFix) 1 hour from my home. Asurion said it would take 30 min to fix. The store told me 2 hours and they couldn’t do it that day. (Asurion assured me I did not need an appointment) so the gentleman at the store tells me to come back the next Wednesday. I frustratedly agree. I come back that Wednesday. The gentleman tells me he cannot do the fix because he is having trouble with his claims system with Asurion.??. Call Asurion.

Phones are expensive to replace and because they’re so important we always carry insurance. The replacements come super fast so you don’t have downtime. The replacement phone was supposed to be an 8 but they offered us an Xs for the same deductible price which made my daughter very happy! I’m very grateful we had insurance on the phone.

At first I had an issue About the coverage but you definitely helped out at the end. There needs to be more items to choose from to explain what’s wrong. Thank you for helping with this situation. It has been an ok experience.

Cracked glass on the back the phone also was damaged on the corners. The phone was in operating order but was close to failure. The service was efficient; notwithstanding, the several weeks until the replacement. The new phone arrived in good order in perfect packaging.

Asurion done great with helping me on replacing my phone and getting it to me safely green courteously. There was a slight delay at first due to being a new customer but after we got past that everything went great and smooth and got a great phone. And thank you to the team that helped me with all that.

THANK YOU for the expert experience! The replacement smartphone was received as promised, next day. It was the most awesome transaction ever! My daughter is a single parent and the phone is of most importance to her. I can never repay you for the AWESOME transaction I have ever had. Thank you and you are worth every penny! Carol

Very quick, professional. Easy to use online. ATT set it up and was easy to finish. Asurion is the way to go. Never have used insurance before. Was satisfied with their ease of use. Cheers guys have a great weekend. Go USA. WWG1WGA!

Asurion did an excellent job in handling and processing my claim my from the moment they were notified until the transaction was concluded. The questions and instructions on the claim form were concise and easy to follow. Once they received the required information, they promptly sent the replacement phone along with guidelines enabling me to activate the phone. I couldn’t be more pleased with the handling of my claim.

Defective device replaced as promised, and in a very timely manner. I was able to complete this transaction completely online with no issues.. I will always use insurance from Asurion. I recommend this service to anyone.

Great company, excellent and timely response and help with device. Sent it quickly, as well as made it possible for me to easily return defective device. Excellent customer and courteous service. A company I plan to continue to do business with. Thanks for everything you do!

Love the quick and accurate service not to mention simple and easy form to file my claim. The step by step directions and the clarity of the Q and As made it easy to execute. My phone arrived quickly and well packaged to keep it any damage.

Fast arrival of cell phone and easy transfer thank you. It was easy to activate, I had the phone in the mail on time. Thank you. Arrived on time. I really don’t know what else to say about the service.

They were friendly & speedy! Got my new phone the next day. When I had an issue with my replacement phone, they send out a new one the next day! Instructions were very clear on how to set up & return old phone.

Each person I had interaction with was polite and patient. My first call I did not have all of the information I needed to have my problem resolved, but they walked me through what I needed when I called back. My second call was quick, efficient and resolved my issue.

Asurion was awesome. Both me and my husband needed our phones fixed. Well I needed my screen repaired and my husband needed a new phone and we had both of them within a week. With 2 hurricanes going on in my local area I feel very safe knowing I have Asurion there for all my cellphone needs. Thanks Asurion. You are the best.

My experience went much smoother than ever before. Your upgrades to the site were well worth all the work you all put into it. Thanks for the changes your company has made to ensure customers have no problem getting the help they need to file a claim in a timely manner.

To have gotten a refurbished phone that broke three times in five days then have no phone from Friday to Tuesday was very disappointing. Here's hoping for the best. The rep that helped me the last time on Tuesday was wonderful and very patient.

The ease of making the claim was so nice. No trouble at all. Speedy turnaround and accurate tracking made this a great experience.

Fast and Reliable Service! Due to an unforeseen event, I was unable to use my phone during a vacation. Luckily, I was able to submit a request for a new phone, and it was there at home when I arrived. An amazing service!

I am really satisfied how soon my replacement device was delivered. It was very frustrating not having my mobile for 2-3 days. I have my own business and having my mobile phone is very important. Thank you Asurion, I am happy with the service!

The first replacement device from Asurion failed after two weeks. The good news is, after calling, we received a second device. The Asurion representative I spoke with was helpful and friendly. We received a second replacement device within days. Very happy with my experience.

Had a great experience at AT&T. Had to wait a few minutes because of number of people that could be in the store at one time because of Covid. Kept me informed as to the time that I might be waiting. Andrew helped me the first day I went in for info on replacing the phone... very helpful! Patrick helped me get the phone set up so I wouldn’t lose my contacts. I’m 65 and am NOT tech savvy!! He made me feel as though I was as knowledgeable as most people. Both young men were extremely friendly and very customer oriented. Made sure I knew I should come in whenever I had a question. A+ to both Andrew and Patrick at AT&T in the College Mall in Bloomington, IN. You are lucky to have them in your employ.

I tried to use Asurion for a claim on my iphone. I have spent multiple days trying to process a claim, only to be give the run around at every turn. I have been on the phone for 4 hours today, hung up on 3 times (after over 45 min with an agent) and have been told that they didn't receive my affidavit (not true, they found it), my find your iphone was not turned off (spent an hour with apply to confirm it was), my claim was deleted (agent error) and the latest is that my phone was not in use when it broke (phone was only 6 months old and my phone bills prove without a doubt, it was in use). Clearly, they will try anything to not provide coverage even thought I make the payment on time every month. I tried reaching out on chat- the Bot just kept disconnecting me- even when I chose the option of providing feedback to the CEO- laughable! Do not ever use Asurion for any coverage if you value your time and a company's credibility.

Never a problem getting my request taken care of. Service is fabulous. Second time I have had to use them. Happy, happy with Asurion. Would use them again on the next phone. Will recommend them if anyone asks me. Thank you.

Within 36 hours I had my new phone. Took old phone to Verizon and they transferred data - no charge. I will always get insurance when I get a new phone. Worth the cost. Even sent a free return mailer. I will recommend insurance to everyone.

It was an easy experience. Good customer service. I had some questions and they were answered politely. I am 65 years old and they were very kind in explaining things. I would definitely recommend to a friend.

My experience with Asurion was great. When we reported the issue we had a replacement phone within two days. With the phone we received a postage paid envelope so the defective phone could be returned. Entire process was very easy.

As with every time I have used this service it went great. Always have the new phone the next day. My only complaint is the website is not user friendly. I always have to call. However they are always courteous and helpful.

The new phone came super fast and set up was extremely easy! I'm happy that I was able to be serviced so quickly. Also customer service teams with Asurion and Verizon were spot on with the service I received. Thank you!

Great customer service once I actually spoke to an Asurion representative. It took me over an hour to get in touch with one of the representatives. I had major volume issues with my phone so that in itself made it difficult to get the automated system to understand me. Also, $200 is kinda step to pay for a used refurbished phone especially after paying insurance every single month. I understand they are in business to make money but the deductible should be lower. I could have paid that money towards a brand new phone on trade in. But I didn’t want additional phone payments for another 2 years. Lesson learned though. Next time I will trade it in.