Asurion Reviews

I would recommend this insurance to everyone. Great service on the chat. Received my replacement super quick. Sent my broken phone in prepackaged box. Love this service and the people who helped me with replacement. Thank you for all the help.

Everything went very well. No troubles at all. Thanks You. The directions was good and the phones arrived just when they said they would arrive. Now my task is to get to AT&T store to see if they transfer my old phone to the new. Thank You.

Great service, my phone wouldn't calibrate after the screen repair, so I was sent a new phone immediately! I was very satisfied with the services they offered! I recommend getting this insurance and using it when needed! I would suggest this to anyone!

Everything went very quick and smooth. Thank you. The delivery was quick. The return was effortless and I really can't say anything more about it except it was a wonderful experience. I had so much fun getting my new phone replaced.

I had absolutely no problems with the getting a claim filed. I would get Asurion again. For the price you pay for the insurance it is well worth it. Very easy to navigate website. Helpful staff when you have to call.

My phone broke and they sent another phone. Very smooth! What I find unfair is that I have to write a minimum of two hundred characters it’s such a pain!!! If I need to do this again for anything I will not participate!

The phone replacement process was very easy. The website was helpful and it literally walks you through each step on how to complete the process of rebooting and restarting your phone. The delivery of the replacement phone was surprisingly fast as well.

I was totally satisfied with the assistance I received from the representative when reporting my claim. The representative was very professional in helping expedite my claim. I would refer Asurion to my family and friends. If have any problems in the future I would love to have that representative assist me.

Very good customer service and friendly and helpful team thank you so much. Y’all made it very easy for me to transfer my info to new phone. I also got it really fast. I got it in the very next day. Thank you.

I transferred files once the replacement arrived and I boxed up my iPhone that had “died”. Stopped by an ATT Store near us in Tequesta, Fl Saturday afternoon. Asked why I didn’t have any WiFi service and the nice lady looked at my new iPhone and said... ”your phone doesn’t have a SIM card”. She took the SIM card out of my old iPhone and put it in the new one and I was in business. We boxed the old iPhone and I dropped it off at our local Post Office.

The technical went above and beyond to help me. I had my screen replaced and he directed me to the partner business in the area that had the part in stock. He also spoke to customer service at great length about getting my daughter’s phone screen replaced. It ultimately ended up being a phone replacement. He was very helpful.

Timely replacement of inoperable device. A newer model with better specifications than original device as that device no longer in stock. Fast and efficient. Would have preferred more choice/say in model selected but was very good w/ exception of color.

At first I had a problem getting my device to my address (due to fed ex delivery issues) but Asurion continue to work with me and my device was finally delivered in safe and in good working condition. Asurion also was very prompt in email to me that my old defective device was received. I’m very satisfied with Asurion and thank them so much for their support and commitment.

Lost phone, speedy replacement and easy connect. Great service. Tracking was good. delivery and customer support was great. I would recommend to friends and family. I am very happy with service I have on all my phones and will continue to use Asurion. We have 5 lines that we are real happy with.

Process was very easy. Gal on phone was very courteous! We have always carried insurance and and have never been disappointed. It has been quite a few years since we had to make a claim. Can’t believe how fast we received our replacement and how easy it was to set up! Thanks!

Great experience with Asurion. The claim process was easy, and very user friendly. I received my replacement phone within a day of me putting in my claim. The phone came with everything needed to send my old phone back. Great experience!

Excellent knowledge of my iPhone, very fast changing the broken screen. Was wearing mask and kept proper distance the entire time. Would hope not to need again but just knowing they are available is very helpful when your screen cracks. Definitely recommend to anyone needing repairs.

Exactly as advertised! The screen on my phone died. I called Asurion and the very pleasant representative said he would send me another phone, which I received the next day. Asurion included instructions to set up the new phone. Asurion mailed me a self-addressed, pre-paid envelope to return my old phone. I received confirmation that Asurion received my old phone. So simple and, again, exactly as advertised. One cannot ask for more from an insurance provider.

Everything went perfectly. The replacement phone arrived quickly and It works well so far. I would recommend insurance to anyone when buying a new phone. The Verizon representative was very helpful in setting up the whole thing. I bought a new case and a screen saver and it is working well.

I like the customer service, they were very helpful and courteous. Also your service was prompt on delivery of the product. In the future, I would like that you keep updated on all promotions. I would recommend anyone who needs good service company. Thank You.

I was amazed to get my replacement phone shipped overnight and get it the next day after I lost my phone! Excellent ASURION! The device I got is in great condition with a year warranty on it. Communication with Asurion was easy and quick. Thanks!

I feel that this process was very fast and easy. I felt more at ease knowing I was in such good hands. Communication through the whole process was great. Everything you need to get back on track within two days.

I found the service extremely fast, fair, and accurate. Frankly I was surprised it was so easy to settle. Thank you for a good experience. In the future you can be sure I will purchase this option again. Thank you once again.

Fast and friendly. Never had any problem. Grateful for the insurance because my son is rough on a phone. Why people put 800$ phones in their back pocket I'll never know. Thanks again for your prompt service. Insurance is not optional with us!

Very prompt and easy transaction! Definitely all the monies worth. Was charged 1/2 the charge but then I questioned that amount considering I’ve been paying $20 a month for 2.5 years without a claim! Oh well, they always seem to get you by the balls somehow! Right?!

Had my phone replaced due to cracked screen and was taken care fast. Got my new reconstructed phone 2 days after. Working great. Thanks Asurion for taking care of everything quick. I am glad I had my phone covered cause new phone are really expensive nowadays.

The AT&T associate was a great help and spent an awful lot of time with me and my grandkids trying to find an iPhone ES. Please change my monthly charge to the cheaper rate. The store charged me $15 a month.

They shipped to the wrong person and thus I could not receive my replacement device. When trying to remedy the issue, I was told no claim was filed and was not given a new tracking number for the supposed new shipment.

The team was very helpful, I would appreciate if we would not have to be kept on the line as long. We are currently experiencing that these Samsung refurbished phones, do not last very long. If you would send out new ones, that would be awesome.

It was convenient to file the claim online. I got a fast response. They processed the claim the same day and got the replacement phone the next day! I Am very happy with the service I received. I have used them before and had the same great service.

Had to call in to make claim, online wouldn’t allow me to process a claim. It kept pulling up an old claim when I was on the phone with the lady but we finally got it sorted out. I had a hard time understanding her, but we made it work.

It was very easy and quick to get a replacement phone. Online was quick and easy. All is pre packaged for the return of the old device. Due to the damage to my phone I had to go to the store to assist with clearing my phone which the AT&T guys were very helpful. Overall a bad thing was made better with the speed and efficiency of the process.

I trust them. I have faith in them. I have been with them for a very long time and I like their speedy response to my questions. They have a good record in communication industry. To me I feel like they have the latest, newest, innovative technology.

The representative I spoke with to reinstall my phone was incredible. She made the process very easy, and was lovely to speak with during the install. These types of calls are typically long and difficult - this was a pleasure.

It was easy to put a claim online. Received replacement phone within 2 days. Easy to set up. And everything is there to send damage phone back. Was very happy and pleased with the service. Of course I have never had any problems with Asurion getting phones replaced.

Everything was fast and easy! I got my new phone the next day. My only complaint is I wish I wouldn’t have gotten a white and gold phone... but it works well so that’s all that matters. Thank you for the quick turn around!

Great, received my phone in a few days and was able to switch all my information over with the help of my local store. Only issue was not receiving a return label. Was still able to get a new one but contacting customer service. Still a great experience.

I was pleasantly surprised with how easy it was, I was actually dreading the experience and it ended up being very fast, convenient and painless. I was getting I found a place for my son. His phone was stolen and last time we did it it was a much longer process so thank you for the ease of this.

It was tough getting application for replacement through because I did not have a phone or a tablet that worked. It took me a couple months to figure everything out, because of my busy schedule but once I got it in, it was processed quickly. I called in several times and could not get a representative to help me out. So I had to go buy another tablet to be able to submit for the broken ones. If that issue can be fixed too would be 5 stars all the way through.

Very helpful with replacing my phone and so easy! Everyone I spoke with was so willing to answer questions and very friendly and understanding! Highly recommend!! I was frustrated not receiving my phone next day but learned it wasn't their fault but UPS was the problem.

Everything was great only for the deductible was twice the amount it was the first time!! I was charge double for deductible and I don't seem to know why!! Hope I will never have to get a replacement phone because of your deductible!! I wish someone will check on that please.

After an unfortunate accident with my iPad resulting in a shattered screen, I contact Asurion for a replacement. The online process was easy and not time consuming. Due to COVID and the high demand for my specific iPad, there was a 4-6 week wait time. Not ideal, but a customer service representative contacted me to offer other solutions and answered all of my questions. Ultimately I decided to wait as my iPad was usable. The return process for the damaged device was also easy. Over five years ago, my daughter lost her phone, so this is my second time around with Asurion. Both experiences were positive and I would not hesitate to recommend them to a friend.

I was at a loss as to what to do about my faulty iPhone, when I was reminded that I had insurance. Your service was fast, easy, just right. My new iPhone came promptly, and my problem was solved. Thank you; I'd be happy to do business with you again. Nancy O

Started everything online, I called on the phone and some with a technician. Everything was super easy and the tech was great. My phone arrived in 2 days. Couldn't ask for a better experience. Would recommend to others. The process is easy. Only thing that would've been better is if I hadn't broken my phone to begin with.

Went to iTunes and hooked it up to computer and was able to get it up and running!! Was able to retrieve all data, pictures, contacts, apps!! Thanks so much because we couldn't take it to a Verizon store because they were all closed!!!

I had an awesome experience. Everything ran smoothly. The person that helped me was very knowledgeable, friendly. The person that helped me, walked me through everything as made sure I understood what to do. Thank you, Asurion for such wonderful and knowledgeable employees!!

My old phone had a cracked screen, but major problem was the battery was discharging very rapidly. Replacement phone arrived the next day. I'm very satisfied with the service. My problem was getting info transferred from old phone to new one. Verizon personnel wouldn't transfer, so it took me 3 or 4 days, with help from younger family members to transfer. Thank you.

I was very impressed with the service and how everything was expedited so quickly. I can’t remember when I received such superb service. This was my first issue. Trust me when I say the service is second to none. And I have had 4 different iPads and 5 iPhones. I will always pay for this service. Thank you for being there when I needed you. Respectfully, Cary A.

After breaking my phone and making a claim things went fast and easily. The claim was processed quickly. My new phone was overnighted and received as expected. I am happy with the replacement process. I was happy to have paid for this service and have it available to me.

Very easy to file a claim, friendly and courteous customer service, phone shipped withIn hours and received within 24 hours. Website is also easy to follow if filing a claim. Also, love the option of not having to pay up front for the claim, the amount is billed to your account.

Even though the employee failed to show to deliver my replacement on Saturday, the phone arrived Tuesday at my doorstep. So quick and user friendly! So thankful for this service because with three kids who have phones they are not always the most careful with their phones and accidents just happen sometimes.

insurance claim for new phone that stopped to function was honored, although it cost us money, unexpectedly. Returning the old phone was made difficult by lack of mailing label, which took me several calls with long holds to get. Frankly, I would rather have mailed the thing myself instead of holding online, but there was no address to send the return to. The new phone works well.

I was very pleased on how fast I received my replacement phone within 24 hrs and shipment of broken phone was simple and easy as well.. Fast service! This was the first time I had taken out any kind of insurance on a phone and I was surprised how simple it was to get help and a replacement.

Very efficient. Great tech expertise. They extensively tested my phone to confirm and isolate the problem. Promptly sent me a replacement. Techs were very good helping me with the set up of the replacement phone. Excellent experience. Set up required 2 phases. The first one was over the phone a tech. The second one for wrap-up was via text.

I was overly pleased with the customer service at Asurion. I cracked my phone to pieces on a camping trip and when I called customer service no one made me feel bad or even questioned me. I had a phone replacement within two days (it was a weekend I filed the claim). The ease of getting a new phone and returning my damaged phone was crazy easy. I would highly recommend Asurion to family and friends.

I was please with the services. It was timely, professional, helpful and I had all of my concerns addressed without a lot of red tape. I was Thankful to get all of my concerns addressed and to get my replacement phone.

Good experience for the cost, very helpful. My teenage son broke his phone and the phone was replaced with very little effort. I will continue to use the service for insurance.. Thank you for working with families and children who are not always dependable.

The service was quick and I received my phone within a day! They the the replacement phone with an instruction card to assist with the set-up and I swear I’m not phone shabby and even I understood it. Couldn’t of asked for a replacement phone and service that quick with any of the other providers I’ve ever had. Thanks so much for showing that you care for your customers!

Everything was handled perfectly. My new phone arrived in a timely manner. I am very satisfied. They sent me a brand new iPhone 11 instead of a refurbished one. They sent me everything I need to safely ship back my old phone which was very nice. I don’t know what else to say except great job.

Cracked screen Asurion replaced my phone within 2 days. Quick, fast and safe. I love everything about my new phone and service. The setup was easy. Task as simple as putting my iPhones together and everything switching over within minutes.

Got a replacement watch very quick. It was what I needed. Only drawback was it was model before the watch I paid for. Would be nice to have the same watch, but a watch that is working is the end result we needed.

Easy to submit claim on app, new device (iPhone XR) arrived in 2 days with easy instructions & return packaging. Very happy with results! Deductible was even cut in half because we hadn’t had a claim, from $225 to $112.

It went easy and quick. I appreciated how quickly I received my new phone. My last phone replacement with Asurion was a disaster. I was dreading this experience, but it was so much better than the last experience that I had. Thanks so much for improving your service and giving me a replacement phone that was not a disaster. I'm so pleased that this experience was better.

The technician was not able to fix my phone. She tried many different operations! Because I have insurance, I ordered a new one. That evening, my son-in-law fixed my phone. All in all, it was a great experience. I'll keep the phone for when someone needs a new one.

I have placed a order with the insurance and I got my order as expected. The device is up and running and I greatly appreciate the model and device. Thanks Greatly. Go team Verizon. I will recommend the service and insurance to anyone.

Filing the claim online was quick and easy. I received the replacement before the estimated delivery date. The activation was simple and quick. I am very satisfied with the service provided by Asurion. I would recommend this service to others.

Asurion shipped my replacement device quickly. I had trouble activating my replacement device but their online tech support was extremely helpful and got me up and working in no time. Will not hesitate to contact Asurion again for all my replacement needs. Thank You!

Quick response, fast replacement, securely packaged. No damage. Easy to return damaged item, no hassle. No problems during entire process. Very pleased with transaction and company. Would recommend to anyone who may need to have this type of coverage, lost stolen or broken.

You did an excellent job. Your person could not find the exact phone that was lost and sent me an alternative that was outstanding and got it in 2 days. I was able to activate the phone on my Verizon account and it works great.

Had to make a water damage claim with my iPhone 11. The claim process was easy and the phone arrived in a few days. Had some trouble setting up, and thought it was damaged, but customer service fixed It. The only issue experienced with customer service was while troubleshooting, I had to be connected to several representatives to find an answer which was frustrating.

The whole process was very easy, speedy, and totally dependable. This benefit gives me an unprecedented sense of security. The replacement arrived quickly, and return of the damaged equipment was so easy... just put in a prepaid mailer and put in the mail.

Great service. For some reason I could not file my claim online, but I called and the representative was able to help me get my claim submitted. No problems after that. Replacement phone was very good. Glad to have this coverage. Thank you for all your help.

Well I made a claim on Friday and was told 1-2 business days and you did not disappoint. I’m loving my new phone and getting to enjoy my mini upgrade. I guess you got a insurance customer for life. Thank you thank you very much.

I highly recommend Asurion. It was super easy to replace my damaged phone. The phone arrived within 2 days with all the packaging to send back The activation. Process was so simple and the replacement phone works perfectly. A very happy customer.

I submitted my claim on Friday. I received my replacement phone the very next day. The package wasn’t damaged at all nor was the replacement phone. The phone was intact and ready to go. That is some amazing service! Thank you!!

Everything went as expected. The phone arrived on time and the guy at the local ATT wireless store helped me to transfer everything from the old phone to the new one. It takes more time and effort to get old my apps working on the new phone, but hopefully I'll get that done in another day or two. The ATT tech support guy who helped me set up my Gmail on the new phone was terrific.

They did a great job.... They always take good care of me... They got me my item to me at a good time and it wasn't no problems. I love being with them. Can't wait till I can upgrade and get a new watch.

The agent who helped me was amazing. She treated me amazing. She listen to me. She solved my problem. I think you guys should have more agents like her. I had several situations and she was able to help me and often you guys have sent me multiple phones and none of my phones have worked one with the cracked screen one where you can’t touch the screen because nothing happens so she made sure I stayed on the line and took care of everything.

My experience was a very good one. Very helpful online in live chat and over the phone. Very friendly and were able to tell me exactly what needed to be done and how to do it. They all did an awesome job.

Techs could not have been more helpful. I’m not real tech savvy, but they were very patient and resourceful. I won’t hesitate to contact them in the future. I was very hesitant to get started, but they made it very easy.

The representative I spoke with was extremely polite, patient and professional. She took the time to explain what she was doing each time she placed me on hold and resolved my issue efficiently. My new phone also arrived the next day - much faster than expected!

Very quickly resolved problem and received new, upgrade on phone. Good service. Problem was taken care of in person in a ATT store. So nice not to handle with a computer generated voice. The young man in ATT was most helpful and knowledgeable.

The whole experience of receiving a replacement phone exceeded my expectations. Easy paperwork to return, and quick delivery the next day. I was concerned about replacing the phone would involve a lot of paperwork and take several days, which it did neither.

They were fast and took care of the issue. The website a little hard to navigate, person on the phone was very helpful. Instruction did not mention the sim card. Went to AT&T store, got the phone up and running in no time.

Fast and so easy. One of the easiest things this year. Called and like the next day there's a new phone. Never had such an easy transaction. People these days don't make things easy for others but y'all made as easy as could be. Thank y'all very much.

Some confusion at first because parts were not available because of Covid. Wrong phone was sent but replacement was sent timely. I am 81 and my granddaughter was trying to take care of the claim. Quite a bit of frustration because of this. Your technicians would not allow her to take care of it. Overall we finally got the claim settled.. Thank you.

The wait on the phone was way too long for me. So I opted to file my claim online. WOW was it surprising easy. The new phone was delivered on time. Had an issue with the SIM card, went to the AT&T store and they fixed the issue. No problem. Overall very happy with the process.

The entire process could not have been any easier! Quick process online and lightning fast shipping! Had the replacement phone within 2 days! I would recommend this coverage to anyone. My daughter was very happy to get the phone so fast.

Device was ordered and arrived 24 hours later. I believe the device I received is a slight upgrade from the one I had due to mine being out of date. I would use them again and received a 25% discount.

Asurion was very prompt and precise! I processed the clam online and received a claim number. The process was very easy and effortless. I called to speak to a pro tech to erase my old phone and set up the new phone. Her name was Debra and she was very polite and helpful. Asurion has a excellent turnaround time on returning the replacement phone also. Consider me a pleased customer. Thank you Asurion.

It was challenging getting through on the phone and getting past a bit of red tape. But once they were at point of actually fixing problem everything went smooth with a good outcome. The phone Representative was very nice and didn’t continue to waste my time rehashing things.

Super easy claim filing process, and had my replacement device within 24-hours! My claim was approved in less than 30 minutes, and I liked all the notifications I received to keep me updated on the status of my claim. Shipping back my damaged device was easy as well!

Fast service. Original packaging. Came quickly. Had to request another packaging slip. Came super quick as well. Have to file another claim and the second phone as the screen is cracked but I’ll have that fixed locally either the service.

My experience with Asurion was very excellent. I was told I would receive my replacement phone in about 7 days. I received the replacement phone in 2 days. The instructions to complete the transfer from my old phone to my new phone was easy. I was up and running on my new phone in a few hours.

This company is a mess and I wouldn't recommend their insurance to anyone. Smashed my screen in June. Went to Sprint in the meantime with a previous device (a Note 5) and asked them to activate it until I received my replacement. Two weeks later I get a letter saying my claim got denied because the phone that was active (the Note 5) wasn't the phone I asked to get replaced (my Note 10+). I explained to them how I was using a temporary device until my Note 10+ got fixed, they recognized their error and assured me it would be taken care of.

The first person was not all that great. I was told that the only way to file a claim was online. However, the second agent when above and beyond to help me and fill out the claim. 10 Stars. However, because the first rep was so lame, you only get 5 stars.

My replacement phone arrived quickly via Fedex within 2 days, and that was after requesting on a holiday. Online requesting was simple. My phone had water damage and glass falling out so I do believe Insurance is always worth it. The packaging for returning the old phone was included pre-printed and easy as well.

Always a great experience. Super fast delivery! Website is easy to navigate. Thank you as always. Submitted request at 6:00 pm and phone was delivered the next day by 4:30 PM. Could not ask for better service. Thank you Asurion.

This was an easy and clear transaction. I had no issues and the service was super fast. This was our second time using Asurion and both experiences were very good. I'm glad we signed up for this - especially with 2 teenagers in the family.

My experience with Asurion was awesome. I needed a replacement tablet, Verizon gave me info about Asurion, I contacted them online, gave the information & I got my replacement tablet the NEXT DAY!!! Everything worked out great. Thank you!! I would highly recommend Asurion services!!

Thanks! Two in a row, one destroyed and one stolen in one month. I am so happy how you all took care of me and the speed I received my phone was fantastic. I would recommend your service to anyone. Thanks.

Amazed at the ease of filing my claim and speed I got my new phone. It took less than 5 minutes to file online and my phone arrived in less than 36 hours. Very impressive and easy to set-up. Surprised at how painless.

I had two claims in two weeks. The first was fine, a lost phone. The second was for a battery replacement which under the plan should have been free, but due to Covid-19 it cost a full deductible. This is not fair nor does it follow the policy of the program. Covid affects both of of us but why do I suffer the higher cost especially since your program should have cover it at no charge?

Quick, easy to follow instructions, how to back up phone, how to start new phone, pre printed return label, follow up email reminders, toll free number if needed for support. Amazingly surprised. 5 stars (out of 5). Very Satisfied Customer.

Asurion provided the exact replacement phone to replace my broken phone. The instructions were accurate and made transferring my data and apps easy. All in all it was a very easy process. I feel much better that my device is protected by Asurion.

Good communication. Received phone as expected. Timely and easy to understand, not a lot of hoops to jump through to use our insurance. Cost associated with replacement seemed fair. Let us know when the phone we returned had been received.

I am very satisfied with the service and speed of the replacement phone. The customer service representative was knowledgeable and informed me of the deductible price. I appreciate that it can be billed to my account instead of having to pay immediately, like I did with Sprint.

I struggled because I tried to set up a claim and at the end, it said a claim was not set up because it was not covered. Found out I had to go thru a different phone number and part of the company to get a phone replacement coverage. There should only be a single claim process regardless of the issue. Forcing me thru two different processes was frustrating and made me question spending the money I have for the protection. Finally it got worked out but as a customer, I should have never been put thru that mess to process a claim.

I called Asurion and online and inquired about putting a claim on a broken phone. The online process was very easy. I filled out all the required questions and ask what my deductible is. Once I learned the deductible I put in the claim. The replacement phone was sent within two days. I am very happy of how the claim went.

Due to a miscommunication, I sent back the replacement phone instead of the broken phone and was able to call Asurion and get a credit for that phone and the insurance claim removed so I could make a second claim and get another replacement. Could have been a disaster but was they provided an easy and quick solution.

The value for the money is very low. Once the deductible and all of the monthly payments are calculated in, I would have been better off just buying another phone when mine broke. And the idea that if I don't return my replacement phone in 10 days or I get charged two times what the replacement phone is actually worth. I will be canceling my insurance policy tomorrow. To be fair, the replacement phone was delivered in two days and is perfect. But the cost is not worth it.

I was very pleased with the ease, speed and extra help from customer service on the phone! I would recommend to others how convenient and cost effective Asurion insurance is to use. The customer service representatives were so helpful and pleasant to work with.

Very fast device replacement. Easy to return my old device. One negative is the Online claim Process. Although overall easy and quick, you couldn’t “go back” and check prior pages or even start over get back to the page I wanted (I wanted to double check whether the replacement device was new or reconditioned).

You did a great job of first trying to repair my phone and then replacing it as needed. Both your repairman that came to my home and your customer service representative who helped me get my new phone were both very helpful and professional. Thanks again for all you do.

Asurion replaced our lost phone within a day or two. I had an issue doing an online claim, called customer service and they resolved the issue within mins! I was very impressed with how fast and easy it was to file a claim. Once the phone was received, I called to activate the line and we were live within seconds.

I had an issue with my original warranty device (had only been about 7 days) and I was able to get a replacement device within 24 hours. Very polite and listened to my needs. Thank you for the great customer service!

I had an awesome experience! My phone was delivered on the day it was expected. My phone was stolen, and when I got online to fill out the forms it was easy to fill out. The phone I received is really nice. Thanks you guys!

It took 4 visits to the store before I found a representative who could help. He then did a fine job and was very knowledgeable and helpful. The first three visits were a real bust as the personnel didn't know what they were doing.

Great service. Glad I have this service Saves a lot of time and getting the replacement device was fast and efficient. I actually found out the I could have all my electronics covered,.The staff answered all my questions and I signed up!! Have told family and friends about this service. Thanks!

They gave me my replacement phone quick! Only thing is I wasn’t able to get the same color I had before. I had a gold pro max iPhone and my replacement was space grey and it didn’t give me an option to choose, but besides that it was a great experience!!

Very helpful and fast service. New phone arrived in one day. Setup only took minutes, even for return was included. Having phone insurance is critical for a person like myself who depends on their phone daily for personal and work purposes.

To start claim it was fine. Hadn’t heard anything for about 2 weeks so called to follow up. Was told claim was waiting for final approval and phone would ship out same day. Same thing happened about 2 months ago when grandson lost his phone. It took a follow up call and phone was then shipped same day. Why does it take another call to break claim loose? After that everything was good.

I had a horrible experience up until I received help from Jon **. A brief summary: a phone I received from Asurion Dec 2019 began to have software malfunctions. I went to website and was guided to the claims form which I submitted and paid $199. The Asurion tech who delivered my phone and was supposed to set it up for me in fact did not do it correctly causing me to have to go into Verizon and completely reset and download my iCloud (he did not install the sim card). Then I realized the phone was under a one year warranty and should have been covered.

Your Agent was very helpful and friendly. She was not pushy and save me money. If I have any more problems I will be sure to take it back to the ATT store. The only thing I regret is Store didn’t have a phone cover.

The process was very easy to navigate. The directions were provided to ensure the old phone has been erased and the new phone is ready to access. I wish the accessories were available with the phone (earbuds, etc.). However, overall the process was great.

Asurion sent two different replacements for me for my phone based on my insurance plan period. Unfortunately both of The replacements did not work properly period. Asurion then sent a third replacement which has been great and works well. I really appreciated the assistance and the staff was wonderful with their customer service. Thank you again!

business affairs without any interruption. The quickness of their replacement procedure contributed to the access and use of my cell phone.

They gave me fast and help service, it took a little over 24 hours from when I started the claim to when I had my replacement phone. The process was fairly simple and straightforward. I am very happy with the service given.

Customer service was great. My claim was handled fairly and quickly. I am so glad that I had Asurion on all of my devices. If I ever need device protection, I know that Asurion will be there for me. I recommend Asurion to everyone.

I've been insured with Asurion for years with my devices, and they are still the best in finding me a replacement for my mini iPad this time, replacing it with an 10.2 iPad, took a couple of days, as mine was not made anymore and covid delayed it a bit. Awesome, very happy!!

The process to file a claim was fast and easy. We received our replacement within two days. I would recommend Asurion to all of my family and friends. It is a small price to pay to protect one of the most important/essential tools in your life!

Excellent customer care and response time! So glad I chose Asurion! The Customer Service Rep couldn't have been more helpful and understanding of the critical timeline and importance of my inquiry and was very responsive.

Great customer service 10/10. I was amazed on how quick it was to file the claim. Also the delivery of the replacement phone was fast. It came the very next day. Fast service. Thank you so much. Phone came in perfect.

They were helpful and the replacement was here quickly. Then the AT&T store helped complete the process to return the old phone. It was a very smooth process once I got through to an agent. Thank you for your quick response time.

Asurion is always fast! This time the phone was on backorder but it has been strange times with the Covid virus and shipping. They said it would be 3-5 business days which I thought was reasonable given the circumstances.

Efficient, friendly, competent help to me. My on phone help was really very good. Good Work, My lost iPhone is still lost but my new one is working fine. If it turns up we will send it along. Again, thanks a lot.

We were online for over an hour with Verizon to try to get to Asurion. We got to them once, but they referred us back to Verizon before, after 5 transfers, we finally got to right guy who was awesome.

After 3 appointments were cancelled by Asurion and after I made arrangements in my busy schedule to accommodate these appointments I called to complain. By the grace of God I was fortunate enough to talk to Rosemary on August 11, 2020. I explained my situation to her, which she was very understanding of and she resolved my problem. I immensely appreciated her help.

The On-site service was fantastic. The service agent was a pleasure to speak with. He was very helpful with the conversion of data from the old device to the replacement device. I like the approach with on-site assistance. I would recommend it to anyone needing this type of assistance.

The damaged phone was quickly and easily replaced. The Service person was very efficient and helpful. The Verizon store was close to home. Phone replacement arrived the next day. New phone was easily set up and it was easy to mail the damaged phone.

Fast and kind service. Didn't need a lot of stress and it was totally stress free!!! Thank you so much! Would highly recommend to my friends and family. The return package was clear and exact. Mailing back old phone now.

Was very very difficult to get a claim started. Lots of hold times on phone number and poor direction to direct me back to Verizon and back and forth between Verizon and Asurion. Seemed to be a lot more of a hassle than it needed to be. Once I was finally able to make the claim, the rest went fine. Clean up your process to file a claim. Or don't put charging issue as reason for needing a claim. That is where runaround started on not covering batteries. That was total nonsense.

Thank you for all the help for setting me up on my new phone. I would highly recommend your company to friends and family. I have three phone lines, two watches and one apple iPad. I know if I need any help just to pick up the phone and ask for it.

Thank you so much for always taking care of replacing our phones so quickly!! We really appreciate it! God forbid my husband or son have to live without a phone but you all always go above and beyond to get it to us as soon as possible!

I love to cover with Asurion insurance. Asurion is the best. I receive my telephone replacement quick and secure. Thank you, Asurion. When you buy any device insure it so can claim your merchandise if it broke or lost. I recommended Asurion.

Great customer service! My phone screen was completely cracked. I called Verizon and thankfully I had the protection plan. They transferred me right over to Asurion and a customer service representative helped me right away. Definitely would recommend! Very quick and easy process and they were very accommodating! Thank you Asurion!

My SIM card didn't work right away but after speaking to a customer service rep from AT&T they activated it right away and even offered me an iPhone 11 for forty dollars. I was very impressed. Asurion hasn't failed me yet!

Super Fast and reliable service! The site was easy to use and the response time was immediate. Then the phone was on it's way the same day. The tracking information was available right away and I didn't have to be without a phone for too many days even though it happened over a holiday weekend

Great service and super helpful in every way, they made it extremely easy for me to file the claim over the phone. I was completely locked out of doing an online claim and they really came through. Definitely very professional.

Thank you for the customer service representative’s assistance. He walked through patiently, was friendly and explained setting up the replacement phone. He made sure all the tests were done to make sure everything was working before disconnecting. Professional. All the instructions that phone came with made it easy to transfer all data to new replacement phone. Thank you!

The price of your insurance product is high, but the quality of the service is exemplary. If I had discipline, I could have saved money by putting money aside and buying a refurbished phone on my own, but this was so very easy!

I paid over $2000.00 in the last 3 years for coverage not counting deductibles. I made three claims and have not made one in over a year. I called because I have six eligible phones but since I made claims on other ones it locks it to those phones. I would be okay if they did not tell me I could switch to an different phone if I have not made a claim in over a year. What is the point it would have been cheaper just to get individual insurance on each phone. They are very deceptive. I asked if I could record the conversation because they lied in the past they said no only they can record but I cant have that record for myself only for their use. Cheaper just to buy a phone online than waste money on their deceptive pratices.

Insurance co. Best so far of all I've dealt with. No runaround & very quick with answers and mailing out replacement & instructions that you can understand??? Also the tech that we went to see in King of Prussia Mall was great and she was on the ball.

Called and I was told that I would be called back. Call never came and I called the next day and the only reason I was given was the 'pandemic' by some jerk that said he was the CEO. Sorry to hear that an employee has the virus. I did finally get the replacement phone. I did have a previous experience in February that was very good.

The was sent on time. Very happy with the outcome. After it was missing I had to look for my contacts which was very hard. It was easy when I got the phone. The information how to set it up was on time and I was happy.

Call wait time was a little long but once talking with customer service, the service was fast and quick. They were able to send and have my replacement phone in my hand in less than 20hrs. Great fast and quick service!

It never ceases to amaze me how quickly you can get a replacement phone in one of my family member's hands. I am so grateful for the program and how quick the response is from filing a claim to new phone.

Unfortunately, I lost my company phone on a Saturday night in the middle of nowhere. After searching and freaking out a bit, I placed a claim with Asurion online. They were able to send me a replacement by the next Tuesday afternoon. Thank you for the very quick and efficient turnaround!!!

First phone had mic issues but another was sent instantly and no issues with this phone as of yet. Customer service was helpful and efficient with the turnaround of the phones. Happy with the service, would recommend to others.

After troubleshooting the phone issues at the Verizon store, the lady helping me saw that I had insurance and made sure I had the tools to file for the replacement. I was pleasantly surprised with the selection and delighted that the replacement phone would arrive the next day. Everything was made clear and it was a great experience.

Your customer service representative was more than helpful. She walked me through the process and explained everything to me. I received my new phone the very next day. I would recommend you to my friends.

I'm fully satisfied with your fastest service well provided. New device has been delivered next day right after I requested it thru online. And my son could transfer all the data into new device then started to use it right away.

We didn’t have to wait long at all. That was the best part. My job was not affected at all. It was the easiest process that we have ever had to use. I will always recommend Asurion for a telephone to use as coverage.

Asurion was prompt in helping me get my screen fixed. I recently moved from NYC to Saratoga and they quickly were able to get a technician to my apartment upstate to repair my screen (even during the pandemic). The repair didn't work and my screen was faulty so they shipped me a new phone the next day with set up instructions and a pre-paid envelope to send back my broken phone. The entire experience was excellent and easy. I would recommend to any friend!

Husband had trouble with his phone not notifying him when he received a text. They replaced the phone because it was faulty. It was handled right away and problem was solved. Now he gets notified when his work texts him. It is very important when he is out in the field.

Went way and beyond for me on vacation and y’all delivered to beach house we were at. Did not have to wait to get home to get phone. You made my wife very happy! So she could still take pics of our vacation.

Been paying for the warranty coverage for years but had never used it and didn't know what to expect. Customer service was excellent and the process was much easier than I expected. I'm glad I signed up for it, definitely worth it.

I am not a computer person. It always makes me nervous to send things back and forth electronically. This was an easy process. It took only a few minutes and then to print off the label to send the package back. Thanks!

Extremely fast service, super impressed! Placed my claim on a Friday night at 9am and received a new phone the next day at my house by 11am. Very happy that I pursued and have the damage insurance for my phone.

This was probably the greatest experience I've ever had with any customer service representative. She was very helpful and made sure I got exactly what I was needing. She went above and beyond and made sure i was completely satisfied before our call ended. I would recommend Asurion to anybody.

My phone was thrown in a swimming pool, and the battery was fried and only worked on the charger, kinda... I did the Asurion insurance claim. They were fast and able to get me a new phone the next day.

Was a awesome turnaround. Filed claim on a Friday and was approved, shipped the next day and received the phone on Tuesday. Was a 5 days turnaround. Was with a phone for a short period. I am glad I purchased the extra coverage now.

The 2 associates that we dealt with were fantastic. I did not catch the name of the women on the 1st attempt. But did get the name of the man on the 2nd attempt. Sean from the Nova Scotia office. They were both fantastic and went way beyond normal customer support. Sean recognized the failure of your computer system and manually walked the claim through all the outstanding steps. He stayed on the line with us and reported the progress as he made successive progress. With the impending Labor Day holiday, we figured that we would not get a replacement phone for another week - but Sean made it happen.

I was pleased with the service. I went in and submitted my claim. I received my phone the next day. They were very nice and helpful. I would refer friends and family to AT&T anytime. The carrier who dropped off the phone also nice.

The claim process was very easy and quick. I had no issues and my Samsung S7 phone is great. Returning my old phone was easy.. Everything was provided for me and instructions were included. I am happy with my insurance claim.

The service was great and I received my new phone less than 2 days after filing my claim. It was quick and easy and very easy to understand. It didn’t break my pockets and I like that it will be billed onto my next bill.

The speed and manner in which my account was handled was great, very efficient, and easy. I would certainly recommend your company to my family and friends. I could not be more pleased. When I purchase my next phone, I will definitely insure it with Asurion.

No hassle with processing my request at the store. The price of the replacement was reasonable especially since my son's phone was a little older. I would have like the new phone to be a little newer and not a refurbished model. The 12 month warranty on it does help.

My agent was amazing and patient. He and later she assured that I understand the process. My phone was delivered early the next day and I was really impressed with that. I would encourage everyone to have insurance on their devices.

The process was very smooth and I received my replacement phone very quickly. The instructions were easy to follow and they included a new SD card as well. I work in construction and usually my phones get damaged about once a year.

Came on time and early. I would recommend anyone to AT&T. My son was proud and excited. He couldn’t wait to get it in his hands. He even stop the Fedex truck to see if it came but they told him it would be on the next try.

The replacement phone arrived quicker than I ever thought possible. All of the customer service agents we spoke with to complete activation of the new phone were helpful and polite. We were very pleased with the service. Thank you very much!

I was very pleased with the quickness that I got my replacement phone and the ease of. Set-up. Return of my damaged phone was an easy operation also. Thanks for the quick service, and I am well pleased with the new phone.

No problems at all. Appreciated the quick service. Very friendly Service. Would recommend others to utilize this service. Continue as you are going recommending no changes to be made in this type of service. I’m thankful for the possibility to get the phone replaced.

Asurion would not cover my less than 2 month old LG cell phone. The phone started on FIRE in the Sprint store. That occurred in Oct 2019. It is now Sept. 2020. Asurion has been charging me premiums since then fully knowing the device is not serviceable. They recently told me TOO BAD, SUE US. I WILL. CROOKS.

Everything was easy and smooth. Phone came fast and set up was a breeze. Only thing that could have made it better was if they sent the little metal piece to remove the SD card, thankfully I saved an old one just in case it was needed. They do send plastic ones that bend easily.

Very happy and great service and thank you And I’ve been with them over five years and great service and very happy with the insurance that I have for them And I would recommend Friends and family to AT&T And very happy thank you again.

My wife bought a floor model GE dishwasher. It worked from ~10-17-19 until ~12-23-19. The dishwasher stopped working so I called Asurion. Asurion scheduled Accord Appliance to repair. Accord rep came out five times each time he changed a circuit board of an electrical card. The last time he came out he said he didn't know what else to do as he had changed all the cards and boards. He said we was going to suggest to his manager to replace the entire unit and asked me to call the manager and ask him to replace it.

Well I was writing to let you know that a job well done. Was all good, quick delivery of replacement phone???? Should have the disappearing deductible like other types of insurance carriers when nothing files for certain timeframes....

The individual that helped to process the claim was very informative and hospitable. The phone arrived within scheduled time and the instructions inside the box was easy to follow. I would like to say thanks to the person that helped my daughter and I to process the claim.

Replacement phone was delivered on time as promised. We are in the process of setting up the new phone and will be returning the damaged one soon. We appreciate the ease in which we were able to file the claim.

Amazing how quickly the replacement watch arrived. In less than 24 hrs of filing the claim... it was on my wrist! Thank you! GREAT JOB! Very happy with the professional and speedy service! I am still amazed how fast the claim was handled and sent to me!

The lady was fantastic and very polite. I enjoyed talking to her. She knew what to do and was very knowledgeable in her job. If I ever had to call back, I would hope to get her again. I really appreciated her help in setting up my phone.

What I appreciated most about Asurion was how quickly and concisely they addressed my need. It was most appreciated. Prior to speaking with Asurion I was getting frustrated with the information, in the way of assistance, from Customer elsewhere. Asurion was a refreshing and welcomed interaction.

Alma in particular was excellent and very helpful in resolving my issues, which at times were a bit complicated. She was patient and responsive and did right by the customer. It didn't go unnoticed and I really appreciate it. I was compensated fairly.

The worker at the repair store and the customer service reps on the phone were both very helpful. They handled my problem fast and efficiently. My screen was repaired and when I was still having issues they sent me a replacement phone for free since the new issues started after the screen was replaced.

Phone got stolen from the hospital where my dad was passing away at, I was able to contact you and get a replacement ASAP! Thank you so much! My only concern is I hope no one can access my info on the other device.

Very easy to follow. Very happy with the service. I will use again if I need to. I will recommend Asurion to friends and family. Shipment of my new phone was quick. Return shipping was quick and easy. Very happy.

My phone was not deleting emails, constantly dropping calls, and not holding a charge. I spoke to the rep and she adviced me on the phone replacement I would receive.... She was extremely professional and polite. My replacement phone was received within 2 days! I was ecstatic. Thank you so much for your wonderful service.

It was a simple easy process. Thank you guys! Fast shipping and was to navigate website. From the easy to read carrier screen to the easy process of filing the claim. Then tracking the claim is awesome and up to date. And heck I got and upgrade from the LG G8 to the LG V60!