Asurion Reviews

Replaced cracked phone, with refurbished iPhone 7, I returned my iPhone 5s. Hopefully my return was received. I followed all instructions but my tracking number was different than the one they had on packing slip, the post office gave me the tracking number.

My business phone was stolen and I was able to replace within 48 hours and use the call forwarding from the ATT website so no business loss that I know of- thanks! I had forgotten that I had the insurance and when reporting they told me!

Quick and easy service for my phone, that was lost and later found and returned. With the help from a AT&T store person that made it easy to complete the process. A new phone was at my house the next day. Thanks.

I tried to submit my claim online first. Somehow there was an issue so I got frustrated. I called customer service, had a wait time of 3 minutes and spoke with a representative who completed my claim with ease. The call took less than 15 minutes to take care of my claim. I’m very pleased with the service.

Old phone fell off the front of my truck (oops) and someone ran over it. Claim process online so easy, filed claim around 5pm, and I got new phone, same as the old phone (iPhone 8+) before noon the next day. Best replacement experience since cell phones came along. So worth the money!!!

It was a quick, concise and easy process! So very grateful! Within moments of our claim, we were forwarded all the details of our new device and when it would arrive! We got the package within a day and set it up immediately. Only going 24ish hours without a phone!

Technician did a great job with the activation to getting the phone in use. Phone came on time and faster that was suggested and that was very good. Thank you for doing a great job and the service that you give.

Rep was very nice, fast, helpful which is hard to find these days. She was empathetic, listened to the issue at hand and gave good advice. She was helpful and the new device came so fast I didn’t even have time to worry about how I was going to function with the broken phone. I really appreciate that kind of customer service.

Helped replace phone in a timely manner after house fire. Person I spoke with was very helpful and caring. Even asked about people and pets and phone arrived promptly. Not much else to say EXCEPT THAT WE WERE PLEASED AND RELIEVED.

Service for my claim with Asurion was excellent. Good customer service support in my request. Diligence when talked to me during my call. Rapid response at the moment of replacement instructions. Less than 1 week to receive the equipment replacement. Thanks for the service.

My experience was very good. After losing my phone and I made the call to file a claim, the replacement arrived the next day. I was able to download most of the data and I am very pleased with the service. Now I have to find the portion that I have to pay.

I submitted my information late one day and had the new phone the next day. It was amazing that it was processed in such a timely manner. The phone is actually my son’s phone, but I think he is very happy with the replacement phone.

Had a replacement phone in less than 2 days. And we called that number to help set it up for us. And thank God that agent that help us was very good at her job. She had the phone up and running in no time at all. This is the first I have ever lost a phone while hunting. But AT&T saved me and especially that agent who helped set it up.

Took care of my problem QUICK. Thank you!! I appreciate taking your time and handling my problem.. For years AT&T has always taken care of my problems with my phone and very quick.. I would recommend this type of insurance for your phone for anyone.

Good experience. Only reason not five stars - unsuccessfully tried to talk to agent. Window kept closing. Also final activation took a while to figure out. Beyond that, very easy and final result was what I’d hoped for. Thanks for everything.

Kim was absolutely wonderful. She was extremely knowledgeable and patient! Thank you for the great customer service! She was amazing and your company should be thrilled with her as an employee. She guided me through the transfer of information from one device to the next. Thank you, Kim.

Fast and easy, the process was easy to do from start to finish,, even though it should be cheaper for someone that already pay high insurance premiums. But I do have to say it was very fast, I got the phone the day after,

You guys are the best with prompt response and service. Thanks again. We received the phone in a timely manner and it was easy to setup. I’m thank for the setup guys to take time to Help me troubleshoot.

Being a senior they make it so easy to process and send the new equipment back to you. I have about 10 lines because of my grandkids so I can keep in touch with them and make sure the bill get paid. When something go wrong with any phone I need service asap. Thanks to you all come through every time.

Process went very smoothly this time and replacement equipment was sent fast. The online process for getting this claim rolling and completed has been greatly improved since the last time I had to use the service.

Service was great, all questions answered and every need was met! I would recommend Asurion to every one of my friends and family. My new replacement phone arrived quickly and set up was easy with the help of the protect team over the phone.

Quick, fast, easy. Phone arrived an day and a half later. Setting up phone was fast through the website also.. I will continue to keep the insurance on my lines. It has paid for its self. I tell all my friends and family they should use and get this insurance on their phones...

My replacement came in super fast. Super pleased and the phone was easy to set up and transfer all of my data from my old iPhone to my new one. AT&T is the best phone carrier and the speedy shipping that they have.

First telephone call denied claim because they could not match the IMEI numbers. I had to go to ATT store to verify that my registration was correct, which it was. My second call to you went smoothly with no question as to correct IMEI number. Don't know why your records were not correct the first time. But it was inconvenient to get things straight.

I was extremely pleased with the efficient manner in which my claim was processed. With the exception of your online claim process not working properly (the system did not send the code necessary to proceed); I was able to get through to an agent who took the information and processed the claim. Within a day or so we had the new phone & are up and running again. By now you should have received the old phone. Thank you.

It were great and came just in time. I'm very thankful for all they did for me and my family by setting me up with a replacement phone. Thanks and I'm glad to have insurance. Especially a insurance that gets me.

Thank-you!

One of my employees lost their phone. Call was made to suspend service and report the lost unit. Representative was very knowledgeable and the transaction took only minutes. Very pleased with the service. My employee received phone the next day.

“I had no trouble setting up a claim for my lost/stolen phone. Very simple instructions and website was easy to understand and the replacement phone came very quickly. It came a day earlier than expected and I was impressed with the service. Thank you for a job well done.”

My sons phone stopped working while 2 hours away at college. The Protech agents and the chat agent were most helpful when initially preferring the replacement and again when he was having difficulty getting the replacement phone to connect and work. I am ??? satisfied with Asurion!!!

Everyone was friendly. The process was very smooth, except for how damaged my last phone was and trying to safe as much as I could off my old phone. Honestly though I just want my old phone back, not a big fan of the new phone and I’m having quite a few issues with the touch screen of the new phone.

The process to get a replacement phone was so fast, so easy; I was pleasantly surprised how quickly the claim was approved. We received the refurbished phone just 2 days later, and it comes with a 12-month warranty to boot. Thank you for making this process smooth and painless for your customers!

You guys are great and very professional. The other one was stolen out of vehicle and I was very disappointed that some one would do that. I will continue being a customer of Apple, I have had a pleasurable experience with Asurion.

It took me a few tries and then success! I had online and phone help from technicians. I will now be able to return my phone. On Monday Nov 23. Pls don’t charge for it being late. Thank you. Guidelines provided were great!

Overall this was a great experience. Easy to make a claim, followed up promptly with my replacement phone. I was given ample amount of time to make sure my phone was backed up and all my information carried over to my new phone. The instructions included with the new phone made it extremely easy to set up my new phone.

The replacement for the lost device. iPhone 7 was so quick. Thanks. For taking care for that. I really appreciate it. Also I had other issues in the past and Asurion gave me the same or better services and resolved the issue in a nice and professional way. Hey thanks so much.

You guys were amazing. My first replacement was refurbished, and ended up not working after 2 weeks. You quickly sent a brand new replacement with no questions! Had me back in business in no time! Thank you so much for not being a hassle!!!

The service was great. My son has been unlucky with phones this year. But the claim process has always been easy. We always get the phone the next day. Once we actually got same day replacement. ASURION warranty service has been excellent.

I got the new phone in two days!! I was so proud to actually have a phone that would ring again. I've very pleased with the service. Returning the old phone was a breeze and it didn't cost me anything at the post office.

Awesome???? I was extremely satisfied at how quickly and how convenient this service was for me. I would highly recommend this to all my family and friends who are with any carrier to get Asurion for peace of mind when needed. Truly worth every penny!

I cracked the back of my phone that was a Note 10 plus from Samsung. I got it replaced by getting the S20 Ultra and I was disappointed I didn't get my original phone. However giving this phone a try I absolutely love it! I'm so happy with it. The speed is phenomenal and I don't miss the stylus pen. So thank you!! I'm very happy.

It was handled in a very quick and convenient manner, the person I talked to from At&t was very informative and very compassionate about my mom's stolen phone, I very much appreciated her compassion and the way she handled it!

It was a quick and easy process. I received my phone in a timely manner. The steps were easy to follow and setup was quick. The customer service was top notch and she explained everything that would be needed. I really appreciated the help and how quick things were here.

The service works remarkably well. The phone got here amazingly fast. The return process is easy. I insure each of my phones through this company and could not be happier. If you have phones, you need to ensure them through this company Because phones break easily and replacement cost is very very high. Highly recommend. Thanks again.

I needed a new phone, due to the screen shattering on my old phone, and the process of obtaining a new phone was relatively seamless. I was able to get assistance transferring information from the damaged phone to the new phone.

As always, very helpful and caring. The professionalism displayed from the humans working here is always top notch. I couldn’t complete my task online, but everyone I spoke to was nice and tried to assist me as best as they could.

My iPhone 6 was in my purse which was stolen. I went on the ATT website, canceled that phone and filed my claim. The iPhone 7 was here in a few days! Thank you! One part of a horrible situation made better!

The service was fast and efficient. Thank you..I would truly recommend the service to other individual. I'm glad that I decided to get my phone insured. Without your service I would have to buy a new phone. I hope that your company keeps up the good work. So thank you again and I hope phone doesn't give me any more problems....

We had a broken phone and were able to have it replaced within 3 days. Payment is not required up front but will be billed on your monthly bill and the speed at which Asurion took care of our broken phone made the service was.

I was very impressed on how quickly I got a replacement phone the very next day. I used to think that insuring my phone was a waste of money, but I’m so glad I had kept it. Thanks for a great service.

Quick and easy to deal with. Fast shipping. Thank you. The customer service representative was very friendly and easy to work with. The shipping was with out some of the fastest I’ve ever seen. Keep up the good work and be proud of your customer service representative.

My replacement phone works great! Thank you! The replacement phone came the very next day and it was very simple to set up the new phone with my service and it did not take very long to program in my information and get my new phone back to working.

Quick response is all you could ask for, and I got that. The process was easy to follow, and I filed my claim the same night my phone was crushed. Things quickly happened, and a new phone was in my hands 2 days later. Thank you.

When I filed the clam - they sent me the wrong replacement phone - but still customer service was high. I know errors happen - it the customer service I received - definitely will recommend it to family and friends.

Everything went well better than I expected the rep was very understanding and handled my claim, my new phone and the next day I was impressed! Great job to all involved thank you retired shipping was also very simple everything was sent in the return kit which was included.

I had an awesome experience working with ATT (Anthony) and obtaining a replacement cell phone protector screen was pain free and easy. I was able to receive mailing tracking updates via text and it came very timely.... Zagg is awesome!

Omg this was the best experience ever. I lost my phone and I was completely lost not knowing what do. I called Asurion Friday and received my replacement device Saturday before noon. I’m so grateful for Asurion. Thanks I appreciate you.

They made the service easy and fast! I would definitely recommend using this service, this is not my first experience with this service and they did an amazing job again, the only thing I would recommend it upgrading to whatever phone I would want and pay the difference, but they only give you the phone you currently have and won’t let you upgrade.

The agent helped me retrieve passwords and place my claim. I received my Galaxy S8 replacement in a few days. I did have some problems setting up my phone and had to take it to the AT&T store to do so.

Great response and quick turnaround with my broken phone. Great tech help with setting up my phone, Customer service agent did a fantastic job. Will continue to use service in the future and will recommend Asurion to all my friends.

I thought it was gonna be a headed but it was the opposite. The process is very simple and fast. I’m very please with my replacement was faster in every way, to put the order and get my device, very simple. Great job, thanks.

I ordered a replacement phone and had it before noon the following day. I took my phones to ATT store for help and received help immediately. I only forgot to have them check for my memory card. Once I do that and return my phone, my transaction will be complete.

I had a number of problems with my replacement iPhone. The person I first worked with on the computer, did not succeed and referred me to an agent whom I talked with on the phone. He was very patient and helped with some of my problems. Some still remain.

I everything was excellent. Great Experience. Love service. Quality is very good and I have no problem with the device. Happy. Very happy with service. Thanks for your support and concerned about my phone. Excellent experience with company service and customer service and support. Love love love service. Thanks for everything. Lovely service. Keep up the great work.

Fast service! Customer service was very easy to deal with and our iPhone was replaced within a couple of days and has worked perfectly! It is definitely worth the extra money each money to keep this insurance on our plan.

This was the first time we had ever filed a claim and it was simple and easy submitting online. The processing and approval of the claim was done quickly. We then received the replacement phone the very next day! Highly recommend.

Everything was painless and phone arrived the next day which was extremely important since I lost my phone while working from home and homeschooling 4 children!! It was imperative that I had a phone and y'all made it happen so THANK YOU!

Run far away from this insurance company as you can. They aren't trustworthy and are all about nickeling and diming you, finding any reason not to process your claims. I have the DirecTV Premier Protection insurance plan and I had a Samsung TV remote control that went faulty and under my terms and conditions, it clearly states OEM remote controls are covered for repairs or replacement. So when I went to open a claim the insurance rep stated they don't cover remote controls anymore and that Asurion somehow magically just changed the T&C without any customer notifications.

Great Overall Experience. Thank you Asurion for the new iPhone 11! Without any question...Asurion provided an absolutely very quick process without any issues at all. I was without a phone for less than 24 hours...now that's service. Asurion provided a smooth, amazing, and seamless process. Thank you once again!

Fast and easy claim, log on and answer a few questions. You get an answer right away. Shipped and received right away. Clear instructions for transfer with necessary data ports. Everything provided for return of old device including tape and shipping label. Will continue paying monthly insurance for peace of mind provided.

The girls that answered were helpful and fast. AT&T has never let me down. Been with them for 6 years plus and every time everybody is always helpful, glad they have the ins plans. They do...my first phone company and they been so good to me.

Helped change all content. Gave phone number to call for additional help. Made me feel important. Thanks. The attendant took time to remove content on old phone before the transfer. The store was comfortable. I was able to get taken care of without waiting.

Easy online application to get phone replacement setup. New phone arrived in under 20 hours from making claim. This is the third time in ten years I have used my insurance coverage to replace or repair my phone. Great service to have, A+.

The instructions I received should have mentioned swapping the SIM card from your old phone. It was completely omitted from the instructions, it only mentioned if you had an orange sim card and had a second phone number to your phone.

It was difficult trying to connect to correct person. It took 3 phone calls and it was very frustrating but When I finally connected with customer service rep she was great! She was able to help me with my claim & was very knowledgeable.

It was handled with ease and arrived just in time to leave for our vacation. I don’t have 40 words to write. I would definitely have insurance for all phones. I have used Asurion before and will keep using it for the family.

It was Easy, quick, and reasonable. Although the replacement phone does get hot but I looked online and they said it’s normal. Hopefully I won’t have any issues going forward. The return box was easy as well everything you need for the return.

I experienced great and timely service. I would and have recommended this service to my friends. My item came a day after I ordered it and I was amazed because I thought it would definitely take longer. I am for sure a happy camper as they say...

I got my new device within 2 days of placing the claim. It was easy to transfer all my data to my new phone. It was also nice that they supply the packing and return label to get the device returned hassle free.

You did great, from getting me my phone and also helping me get it set up. The only thing was it took about 4 days. It said 1 - 2 business days. If it was 1, that would have been even more great because I was out of a phone for about 5 days. which sucked, I could not do nothing until I was at work because that's where everything was signed into. Other than that, it was good.

Your customer service is on point. I've filed 2 claims in my time with you guys and have never had an issue. I've always been taken care of promptly. Filing a claim has been made super simple to set up.

It got here on time like they said it would. Very please with service. Couldn't been no better. Thanks a lot. Haven't very nice holiday. Hope to keep doing business with this company. I would recommend this company to everyone that hasn't to has a phone..

Great replacements device options. The Phone had quit charging new one is really nice and came with ALL the Chargers and new SIM and SIM card remover key. Most don't come with that key and makes it hard to get out.

I was very pleased with the whole thing. I don't regret having this insurance. Thank you for your service. I'm not sure what else to say except that I am very pleased and was surprised how quick my new phone arrived.

I fully appreciate the service which your company provides. The transition to the new phone has been effortless. You guys have fulfilled all that the service was supposed to, or that was agreed upon. I just know that I would absolutely recommend the service which your company has graciously provided me with.

Very easy to make the claim and to set up the new phone. The emails that were sent to me was very helpful and the instruction for set up. It didn’t take that long for everything to be completed. The replacement phone was shipping right away.

Great fast service. Thank you for doing your job and extremely well. I did my claim online and it was process very quickly. I did not have trouble or any issue with them bit approving my claim. Thank you so very much for your hard work specially in the times that we are in.

The Rep that I had names Mia was spot on!! She went above and beyond. She found what went wrong. Provided a full explanation. Made adjustments and executed what she could do! More staff need take her lead!

Filed claim for replacement phone online. Instructions were simple and clear. Received replacement phone in three days. Had no problem following the online instructions to change out SIM card and save all my information, photos and apps. Thanks so much for making it painless and not having to waste time waiting to talk to a representative.

Asurion's representative helped me quickly, accurately and didn't let me down. Every question I asked was answered and was very helpful. You guys helped me in my time of need. I appreciate you guys. Safe Holidays because we need people like you. God Bless you guys.

Thank you for the fast delivery of my new phone. I can tell you understand just how important these devices are to us now. They are like a computer and a lifeline for many of us. I appreciate the great customer service too! Awesome job!! I also like the virtual chat. That's how I tracked the status of the shipment for my phone.

Prompt service. Easy directions. Return directions also complete. Didn’t have to wait online to have help. Everything laid out to a “T”. Glad I had this insurance on my iPhone X. Would recommend to anyone to have this insurance.

Ramondo was very helpful. He walked me through all the steps and made it easy to follow his instructions. He was very professional and helpful. I appreciated his help. I’ve never transferred one phone information to another but with his help I did it successfully. Once again I want to thank him for all his help. Thank you Ramondo.

Process was extremely easy and to the point! I did everything online which took less time than it would have to wait for someone to talk to. My replacement arrived within two days from the start of the claim with precise instructions on what to do. It was a great experience!!

Received on time and in good order. Glad I had insurance. Recommend to anyone to make sure you have coverage to replace your phone should something happen. Mine was unfortunate but it was covered. Be prepared to pay an increased deductible.

Contacted Asurion to start a claim for a cracked screen on iPad. Claim approved quickly and replacement iPad received within 2-3 days. Set-up instructions were clear. Return instructions for damaged iPad was included in box - very quick and easy. Very easy process to do from home.

Absolutely perfect. Quick response time!!! Could not have gone better. Would recommend very highly!!! I am not sure how it could have gone any better at all. I received the phone the next day in perfect condition.

The replacement iPad was delivered on time as promised and the setup and transfer was easy, precise, and thorough. The people at the local store are amazing. I’ve been a customer for about 20 years total now. I highly recommend AT&T to everyone. Thank you AT&T!!

Had a broken screen and back panel on an iPhone II Pro Max. Filled out the claim which was easy to do online and a new phone arrived in 2 days. They provided a shipping label to send the old phone. Great Service.

Process to put in the claim was simple and easy. The replacement device came quickly. The return package was convenient. My only complaint is the replacement device was a different size, so I had to purchase a new car, minor inconvenience.

I really appreciated that I didn't have to send in my damaged phone before receiving the replacement phone. I found it very easy to file a claim online. The replacement phone arrived within a couple of days in good shape.

Very helpful. Staff was courteous, extremely helpful and friendly. Call back to make sure things have gone for me okay. Didn't pressure me into buying things if they are required to try to sell. That is appreciated.

Rep was very helpful in getting me a replacement device due to a malfunction. They replaced my device with a newer device because mine is no longer available. The rep was very understanding and eager to help me make sure I wasn't without a phone for too long.

It has been a number of great experiences with Asurion. My phone was replaced within 2 days, didn't have to wait too long and submitting the request was much fast and easy. I recommend their service to anyone looking for a complete satisfaction.

The person I talked to did an absolutely wonderful job, she was kind and compassionate about helping to solve the issues with what was going on. When I told her that the phone got ran over due to falling on the side of the road, she understood and was on top of getting a replacement right out for us.

Deductible was a little high, but other than that quick, easy, painless process to get my replacement phone the very next morning. I couldn’t believe it when I woke up the next morning and my replacement was already on my doorstep.

I lost my phone and called in and it was replaced 3 days later. I'm just very happy to have a phone again. Even though I wasn't able to recover all my files Asurion got me my phone back. Thank you asurion.

I've been trying to submit my claim and receive my replacement phone for 4 days now. Initially I was able to complete my claim and get a phone shipped, but UPS "attempted delivery" and within the same day that I was supposed to receive the phone, UPS had the phone halfway back to the sender! I had no notification that ANY delivery attempts had been made, and I was home all day. Since then I have been on the phone with 4 other agents, and on hold for better part of an hour on just one call. I even called my bank to see if there were any issues on that side, and there were none. Asurion had returned the payment each time. No one can explain to me why that is happening, and get me a new phone. This is ridiculous!

Great to work with, fast amazing turnaround. Great employees. Very professional on the phone. It took a short time to go thru the whole thing, I would recommend your company to all my friends just because the way they helped me. Thanks again!!!

Quincy was my representative. He was very knowledgeable and patient while trying to solve my problem,. He is a great asset to your company. He took the time to explain every step he was taking to get my issue taken care of. I was impressed by his attitude even when we experienced problems.

The phone was delivered when they said it would. But trying to get tech help was very hard. To get someone to help lots of waiting on the phone! The old phone had a cracked screen and I could not retrieve information myself. Too much time waiting!

Cracked screen on iPhone, contacted Asurion and the process seemed to in progress with them sending a tech out with a replacement phone and help us do the change over to new phone. I was contacted by tech and said that they would be on the way to our home between 5-7pm. At 5pm we received a phone call from Asurion explaining that the tech had car troubles and would not make our meeting. I asked if there could be another way to receive new phone that evening, he replied no, that I would have to cancel and reapply for new appointment, or he could just mail out the new phone. So I accepted them to mail new phone. It did arrive the next day but. But very disappointed why there is no back up plan if a tech’s vehicle breaks down and that’s it. Seemed that the times are that way anymore across the board as far as customer service....

Poor connecting to customer service. If your phone has water damage or broken you can't check links sent to your email. There needs to be a selection when your phone is inoperable. I'd give five stars if I could have talked to a human person within 30 minutes.

I submitted a claim online for a cracked iPhone that wasn’t charging anymore and had a replacement within 48hrs. I am very happy with the promptness and ease of the website and the shipping. Once I got the new phone I set it up and sent old one back. Customer support was on point.

Keisha took care of me! She processed the paperwork and provided the benefit that was due. She was friendly. And efficient! I appreciated the effort she provided on my behalf. Thank you Keisha for providing excellent customer service. You are a great asset to your employer.

The process was quick and easy. I feared that I would be without any communications, But my new phone arrived within 2 days. The setup process was easy to follow, and customer service was clear and concise. I was up and running in no time.

Phone was accidentally run over by car. I tried to file a claim online and was told that the device was not eligible for replacement. I was able to call and speak to a customer service rep who took care of it immediately and a replacement was received in < 243 hours.

Outstanding, professional and friendly service!!! Thank you so much! My request was handled promptly and my replacement device arrived the next day! I am indeed grateful!!! This was my first experience with filing a claim and I did not know what to expect, I might have been a bit skeptical. However, I will ensure that I continue my investment with Asurion! It’s worth it.

I was pleased with the service I receive and support as I had to replace my phone due to the green line of death. The new was was here quickly and was awesome. It was a lot easier than I thought it was going to be.

Phone support was fantastically kind and helpful. Really went the extra mile to solve my issue quickly. There was also no wait time to speak to someone which was a pleasant surprise. Phone arrived quickly once we figured out what had gone wrong with the first shipment.

Screen on my S6 active had ghost images and Billie at the Hudson AT&T store recommended either a new phone or to replace it. He filled out the insurance form and I received the replacement S6 via FedEx the next day. On Monday we returned to the AT&T store and had the new phone set up. It all went very smoothly!

I was amazed at how quick and easy the process was. I received my replacement watch the very next afternoon. Just a quick few questions and my watch was on the way. This was a lifesaver. I would recommend having Asurion insurance.

ATT gave me the website to go to and it was pretty easy to negotiate. All I wanted was a glass repair so I ended up calling support and he explained that they don't do that but simply replace the phone. More expensive than the brochure I first received indicated. The replacement phone works great.

No problems, quick and easy to get things taken care of. I’ve never had a problem when using this service. Always have had a great experience. Tech is easy to work with on getting things changed over to the new phone.

Great service. New phone delivered within one day. Instructions were simple. Only thing that concerned me was the charge for not deleting the information on my old phone. I received my replacement phone on Saturday and activated it on Saturday. I received the notice instructing me to be sure and erase on info on the old phone or there would be a charge of $175. I had already packed the old phone and would have mailed it had the Post Office been open. I unpacked the phone to insure that all info had been erased, which hadn't. I erased and repacked the old phone.

My wife dropped her phone and did not know what to do. After I told her we had insurance on it, she was relieved. The iPhone replacement was above and beyond what we expected. Phone screen was cracked in a few places and phone scratched from the drop. Process was easy and straightforward. Thank you.

The way our claims were handled were quick and fast. My boys were glad to get their phones replaced immediately. However, I lost my return label and asked for a new one but never received it. Other than that, service was great!!!

The process to file a claim was a little inconvenient but my replacement phone came really fast and I was happy about that. The replacement phone is a lot slower than my original phone that is why I gave 3stars. If I was sent a phone equivalent to my original phone I would've given 5 stars. So I hope that I will get an offer for another phone.

I unfortunately had my phone lost/stolen late last Thursday evening. The next day, I put a claim in around 11 in the morning, and I had my new phone by 10:30 the next day. They make it incredibly easy, as well as reassuring that if you pay the small fee for the insurance, that it will pay off in the end if you need a replacement phone or any cosmetic work. Amazing. Thank you!

Replacement was easy and fast. Only one problem. The adapter that came with the new phone came apart after one use. The plastic covering came off and I had to retrieve the remainder from the USB cord. The plastic covering also was cracked probably due to how hard I had to pull to remove it. The unit still works but...

No hassle, No issues, replaced my stolen phone super fast. Thank you for making the process so easy. My deductible was even reduced by not having claims within a certain period of time. They took the time to explain everything I needed to know about the process.

Ordered my replacement phone at 3 pm, received my new phone at 9 am. Very fast and reliable service. The instructions for the return of the broken phone were easy to understand, everything needed for the return was included in the package.

Shipping was extremely fast. Website/Application needs updating. Tried to submit my claim using my phone with no success, I had to use my desktop computer. What if I didn't have a computer? Make it easier and more user friendly. Once past the claims process and finally getting it submitted everything else was smooth, fast and efficient. Thank you.

The Representative was very efficient. He explained was was covered and though my device was not in stock he offered me an upgrade. The replacement device arrived within 24 hours of creating the claim. I would definitely recommend Asurion to family and friends.

They originally sent me the wrong size phone, which I sent back the day it arrived and later waited over a week to get the correct phone sent to my house. On one of the phone calls I asked to speak to a supervisor and the lady told me she has the same powers as a manager does. Total joke of an experience. One thing they didn't have a problem with was putting the $200 deductible payment on my next bill before I even received the phone.

I was expecting that they would just repair my screen. I had no idea they would replace with new one and get it out to me so fast. I went awhile without wearing my watch and yet I paid for it every month. It’s nice to have it back.

Excellent and quick service. There was an issue with the evil empire, Apple, not releasing the phone from find my phone correctly and Asurion hung in there with me to get Apple to do their thing correctly, manually interceding. Asurion was a very good experience and it was a delight not to have to fight with Apple ourselves.

Asurion was very easy to navigate once I was able to get where I needed to go. The process was quick and the replacements were sent on time and quick. Returns were easy too. Other than the cost factor to replace the broken phones (was a bit on the high side especially for a refurbished phone) there were no imperfections on either one and so far they seem to work as they should. This is a review for the iPhone XR.

Received quickly and on time, easy to make claim. Received In good condition. Although sim card provided did not work was able to use old one from phone which was returned to me. I was provided with label and everything needed to return.

Everyone was really awesome. Even though Verizon is a friggin disaster and have been stealing $ from me for years for stuff that didn't work, gave my personal account information away to a stranger, I am at the end of the road w/ Verizon. Now I only wish Asurion could go with me wherever I go to next. Thanks for being awesome but Verizon sucks. Asurion rules.

Claim was easy to file and replacement phone arrived within 3 days. Replacement phone is refurbished, but it looks and operates like new. The replacement cost of $99 seems expensive for a phone out of production. Thank you Asurion. I'm glad you exist. :)

Fast and super easy to deal with! Submitted the claim Wednesday night and we had the phone Friday afternoon! Great instructions, very easy to follow. And they provide you with a box and label to send your old broken phone back! Definitely would recommend using them to protect your devices!

It was Fast and easy. I received my replacement phone within twenty four hours of filling my claim. I would recommend this service to everyone. The claims representative was very knowledgeable and made filing the claim easy. They made it easy to return the broken phone by supplying a pre paid postage envelope to return it to any USPS mailbox.

I can't say enough good/positive things about what AT&T was able to do for me when my phone was not working properly. The manager at our local AT&T tried numerous things to "fix" my phone and nothing was working; therefore, he placed a request for a new phone...that was midday Friday and within 25 hours my new phone arrived at my home. On Monday I met with an amazing person at AT&T and within an hour or so my information on my old phone was transferred to my new one. My Dad was a district manager with Southern Bell Tel and Tel back in the 40/50s and my loyalty has always been with your company. You have wonderful people who do what is needed to help us have successful experiences with our phones/etc. Thanks to all of you and God Bless all of you.

Super quick! Easy to use portal. Very clear instructions! I was even automatically given a discount because I did not have a history of filing a claim. Device arrived was brand new and very easy to set up. I will always carry this insurance.

I had a great experience with my insurance claim. Both representatives I spoke with were friendly and helpful! I hate having to trade in a phone until absolutely necessary and they def made the transition seamless!! Definitely worth the extra cost of insurance each month!

I've had to replace 3 phones. The note none is what I had to go with both phones the screen pops not attached. By the second time just realized I'm getting refurbished phones and they all are probably like it so I gave up and kept it. For 199 dollars for insurance expected more.

Awesome customer service. I could have not done it without their help. I had been trying to set it up by myself. Thank God they were still open otherwise, I would have to wait 'til Saturday. It did not take that long to get it done.

The only issue I had was trying to get a live person on the phone, other than that the experience was great. My daughter uses her phone for school and the next day delivery of her device was awesome. Thank you very much.

Was super easy to fill out the claim, submitted that I cracked my screen and back glass. The phone came in the next day. The instructions were super clear in how to set up everything and transferring everything was a breeze. Awesome!

I lost my phone and was able to obtain a replacement in only ONE day! I was worried that it would take several days to get my replacement phone, but I was up and running in just a couple of days with my new phone. Thank you so much for your prompt assistance.

Phone was stolen --- replacement came and set up was easy --- only issue on set up is the 1st tech we talked to hung up on us so we had to start over... Other than that the service was great... The second tech and the person who originally took the call were awesome. Using your online system stinks.

I’m happy with the quick turnaround on me getting a replacement phone. I’m not sure what’s going on with the phone because now I don’t get no service where I work and it didn’t ever happen before! I called AT&T and they said everything was ok with the service so it has to be the new phone I received! I can’t use my data at work :-/ Thank goodness I ordered the 12 pro because if I needed to be at work without data for more than a few more days I'm going to go crazy.

The Speed of phone delivery was great. Technicians were good but I had to make multiple calls to get phone info transferred correctly and it was very time consuming. They wanted to use a text system and that wasnt adequate attention for a transfer you need to speak and ask questions.

It arrived fast and was ready to activate! They helped me with the activation because my old phone was dead. I had issues with Apple, and they walked me around those. I am happy with everything. My new phone is up and running.

The phone agent was very courteous and friendly. She was helpful and the process was quite easy. My new phone was delivered the next day as promised and was quite satisfied. It was a much smoother process than I anticipated.

NO hassles, no problems I filled out a claim, and tablet was replaced and arrived the next day. They provided a free return mailer to send my old tablet. Couldnt be more pleased with the service! Was so shocked that it shipped so fast. Very happy! Would definitely recommend to friends and family.

Fast service/ Easy process. AT&T representative helped us file the claim in person, since we have had problems filing online in the past. So thankful for a smooth process this time~. Thank you!!! Highly recommend doing it this way. :-)

Simple process to get a phone replacement. Staff were polite and helpful. But I needed to go back to the provider to get the phone operational. That was the only snag. I was not able to activate the phone with the instructions given on the website.

Fantastic communication and systems established! We mail back our other device. I was particularly impressed and thankful for the numerous emails that we have received throughout the process. You should consider branching out into home and auto insurance! I would definitely consider becoming a customer if the rates were right. Clear communication. Great process. Great experience for the customers.

Service and personnel were great!! The associate was very helpful and friendly. We got our replacement phone quickly. Only issue was that it took a long time to get a real person on the phone to explain our situation, also had trouble online.

Super fast, trouble free experience. Delivered before the time suggested. New phone was an easy setup. Nothing more to say. That was the expected service and it was delivered. Everything turned out ok. Phone works now. Satisfied with the process and results so far.

I created a claim on Friday morning after my phone stopped working. I was able to receive the replacement within less than 24 hours. Great turnaround time! Easy return process of the broken phone. What else could be asked for. Thank you very much!

Amazing in all aspects. Thank you guys and your whole team. I've had a few devices replaced over the last few years. And every time I have it has went smooth. or it's been fixed to make up for lost time.

Excellent service and rapid delivery of my new phone. Easy to set up and easy shipment back on the old phone. I would recommend your service to everyone as it is very much worth the money. It gives ease of mind.

Excellent customer service highly recommend this company fast and worth the price of insurance. Will insure all my devices in case they are broken or list or stolen. Everyone should carry insurance for all expensive devices. Asurion is the company of choice especially since all devices are so expensive to replace. This is a must have and inexpensive paid monthly.

The agent was very helpful, she listened and quickly resolved my issue! I thought it would be much more difficult than it actually was to file a claim and I received my replacement phone the next day. Thank you so much!

Preparing the claim was quick and relatively simple. I received my replacement phone the next day. Returning the damaged phone was also simple. I really appreciate that the fee was lower due to the declining balance fee for not having a claim during the prior 12 months. Thank you for making my life easier!

The service was great. Very friendly and prompt. I was extremely pleased with the professionalism of the employee. My items were delivered promptly and damage free. I am overall pleased with every dynamic of the process. I would recommend these services to everyone. I am very happy with my replacement phone and the quick and smooth process of having to request a replacement phone. I am extremely happy with my new phone and that I was also sent a new charger and SIM card for my replacement cell phone.

I lost my phone, start my claim and in 48 hours later I have a new phone as a replacement. I'm very happy with this company, thank you Asurion??? They didn’t give me no problem at all, brand new phone in the box.

Great and easy replacement. Was here literally the next day. They also send you everything to ship it back so no additional fees. It also included a charger and additional SIM card. Would highly recommend this insurance to anyone who is making payments on their phone.

Super Fast, and seamless. My new phone showed up in about 24 hours. Definitely would recommend this insurance for anyone that has a new iPhone. Totally saved me from a bad break. I had my phone stolen and if I only had protection for damage I would be buying a whole new cell phone right now. Get yourself covered as soon as you can. Thank you.

The woman who handled my case was phenomenal; I wrote her name down but now can’t find it. She answered my questions and told me what steps to take to complete the replacement and return. Very polite and a credit to your company.

Support was top notch! Really enjoyed the quality of service I received today. I’m grateful for the above and beyond support. Representative was patient, courteous and personable. I will gladly continue to insure my AT&T products. I am so so so so pleased.

Great service, quick delivery, no hassles. I dropped my phone and shattered the screen. They were able to get me a replacement quickly and made it easy to swap everything over. I would recommend their service to anyone. Five stars.

Product came next day and included everything I needed, down to packing tape. I dropped the package off at USPS but I wish they would use UPS or Fedex for the tracking number and record at drop off. All in all I was happy with the service and feel good knowing they are there if I need them again.

Customer service very helpful and knowledgeable. Received my new phone quickly and returning my old phone was very easy. Was supplied everything needed to pack my old phone and ship back. Wasn’t given a hard time about filing a claim. The process was quick and easy.

Very professional and knowledgeable agent on the phone. Made the process very easy and I will never go to the AT&T store to have anything installed again. I have a better understanding of my phone and how it operates and hope to keep it for years to come.

The representative was knowledgeable, kind and patient. He was able to answer all of my questions and assured me that I would receive my new phone the next day, which I did. Everything worked out and I am happy. Thank you.

It was very easy to file a claim. I had my replacement device within 48hrs or less. So easy to return the old device as well. Very pleased. This was the first claim I have ever had to file in 20 years. Thank you for making it quick and painless.

Impressed with the ease of service and completing the insurance claim!! The phone came within 24 hours and the step by step guide to set up the new phone was super easy!! Always nice as well when mailing back is easy and through USPS!!

I was very pleased with the help the young lady provided. She was so pleasant, helpful and very professional. She talk me through the whole activation and setup process. I would recommend this company to friends and family. My son is very pleased with the replacement phone.

Placing a claim was easy! I called Sunday and had replacement by Tuesday. I couldn't get phone activated over the phone, something wrong with sim card. Went to ATT store and they took care of me. He was awesome! I was kinda irritated I had to go to the store, but, it took less than 15 minutes.

Very quick to replace my phone. It’s a very trying time to get anything done but, I was very pleased with the response time. I will continue to use this service for future resolutions. Thank you for everything you have done to make an easy transition.

Over the years of carrying Asurion insurance on our devices, we have always been satisfied with the online/shipping procedures. The one repair shop was too long a wait. Their customer service is helpful and their requirements clear. We have made claims on iPhones and Samsung Galaxies, due to bad ports, ice cream truck accidents, dog water baths, etc. Great job!

Everything went very well, the service promised was well executed. We plan on recommending to friends and have in both the virtual world and personal contact. We also place your number in a specific file for future reference. Thank you for all that was done.

Replacing the phone with Asurion went really easy. Dealing with Verizon is unbelievable. It took 6 days before Verizon could help me. It was an Apple phone but Verizon is carrier and neither of them could do anything and blaming each other. Thank God this is my daughter's phone and not mine. But a 20 year old without a phone loses the ability to think:). Turn it off 2xs a week and let your brain heal a little! After I found out what to do. Asurion blew away Verizon in customer service. Thanks Asurion staff.

I spoke with a gentleman on 11/05/2020 who was incredibly helpful and patient. I was calling for a business account and had two open claims I was inquiring about. He was extremely informative and pleasant. I was very pleased with the service and wish more people like him and the woman I spoke with on 11/04 were CSR's.

Alex set the ideal standard for customer service. He made what could have been a headache into a pleasant solution. I don’t know how you guys nabbed him, but he should be training customer service personnel. Thanks Alex. Come by the farm sometime. You know where we are. ✊

Great customer service. After a fall in a creek that resulted in a flooded phone with a shattered screen, my destroyed phone was replaced in less than 24 hours. Pretty impressive service especially since I had forgotten. I had the protection plan from Asurion.

Quick response to my situation. 100% cooperative and sent new phone Asap. Understood my situation in every sense of the word. Very happy I’m have this insurance. Use if you can. The very best. Don't know what more to say except I was lucky to have them.

My husband's phone fell out of his pocket without him knowing. It was run over "several" times in the McDonald's parking lot before we located it. We drove across the street to the AT&T store and within 10 minutes we had a new phone en route. Easiest trip to AT&T I've ever experienced.

Was able to transfer everything from the damaged phone to a new phone with no problem. Was able to do everything over the phone. Verizon assisted me with the transfer to the new phone. Thank you for the fast service.

Service was very quick. I went to AT&T store, placed my claim and phone was deliver in less than 24 hours. Having purchased this insurance really made thing very easy as opposed to paying off phone to received replacement of the one I damaged. Very happy with Asurion.

Last claim was a disaster!!! Asurion actually set phone claim to me account holder... instead of my daughter’s number (she’s under on my plan). This caused (my) phone to be blacklisted!! What a nightmare! It took an accumulative 30 hours and almost a month to resolve! AT&T and Asurion almost lost a customer. This one went very smoothly.... THE WAY IT’S SUPPOSED TO GO!!!

The Rep. that helped me with my claim was Awesome!! She was very knowledgeable and very accommodating. The phone was sent out ASAP during the difficult times of the Hurricane. The color was correct. The phone was perfect in every way. Thanks.

It turned out I needed some special care with my broken phone situation, and your employee was excellent beyond words. She went the extra mile, and solved my problem, and I am very grateful to her. You can be proud you have the kind of professionalism that she demonstrated among your staff.

Asurion rocks. At&t not so much. But the quality of service you provide is absolutely something that att should mimic. You guys were kind prompt and able to take care of the issue far faster than anticipated by me. My son was ecstatic that it was here before Wed. He had no phone for a week due to not having deductible.

It was extremely easy to file a claim using the website and my replacement phone arrived one day after my Claim. Directions for setting transferring the data from my old phone to my new phone was a little confusing, but I was able to figure it out eventually. Thanks!

The process with Asurion to replace our damaged phone was very quick and easy. It was very quick and easy to submit the claim online. Once everything was submitted, the replacement came quickly and the return of damaged phone was easy and we're even notified that they had received the damaged device.