Asurion Reviews

I was a little disappointed from the last claim due to shipping. I was told that it will be overnighted but it was mailed instead. I have not experienced this from my previous claims. The device didn't arrive on time before the user was going out of country. I'm hoping this will be corrected in the future. Thank you.

Claim process was fairly easy and my replacement product was shipped same day and I received it the next day. Customer service was very helpful when I ran into a problem with setup. I am very glad to have this protection for my devices.

Good job...got in a day...but did like my old phone better.. Thanks for the quick turnaround...will take a little time to get used to the new phone.. But overall good job for the quick respond and thanks again.. T.G.

I was really glad I had the insurance due to the cost what the replacement would be. My new phone came in a timely manner, the next day. I had a little trouble with the process of the new phone start up. No directions to put my old sim card in the new phone. Just something about the orange sim card that came with the new phone plus didn't know how to transfer stuff since my old one was smashed.

I have nothing but nice words to say about the representative that helped me with my insurance claim. She made it fast, quick and easy. She was knowledgeable and we already have a replacement device and it’s working perfectly. I would recommend this insurance to anyone who has a cell phone. I have two children and they’re both on the plan because they’re constantly losing end up breaking their devices.

Quick and efficient Customer Service. Replacement received within a few days of claim. Refurbished but in fine condition. Deductible reasonable for replacement quality. Would recommend getting this one. Coverage to cover phones on contracts. Big savings if a covered issue occurs.

The understanding of my predicament was incredible. I use my cell phone for my business as well as my personal mode of communication. Expertise and professionalism were extremely high. Understanding and compassion were key. Overall, a phenomenal experience and greatly appreciated!!!! I would have absolutely no problem recommending Asurion to all my friends and relatives.

Quick service. The website had a little hang up on first try but it went through second attempt. I processed it when I was in the Verizon store. Other than that everything went smoothly and the phone show up the next day.

The associate at Verizon tried everything he could to figure out what was wrong with my phone. When he couldn't do anything, he called Asurion and completed all of the claim forms for me. In this instance, I would recommend Asurion.

Outstanding timely customer service! The tech was detailed and helped me with all my concerns, and needs before resetting and returning my broken phone. I was sent all the necessary materials to mail the broken phone back in. Who could ask for anything more? I couldn’t have asked for anything more. Thanks again ATT.

Everything went smoothly and fast. Customer service was friendly and very efficient. I absolutely loved everything that came about with the whole ordeal. I loved that everything was tracked and very easy to follow.

My son's phone became damaged and ended up having to be replaced. Phyllis, the operator that I talked to, was extremely helpful. The replacement arrived in two days and was easy to activate. It was extremely easy to take care of the entire issue.

Excellent service. The person on the phone was very helpful and was very friendly. The phone came the next day and everything was perfect. They were very nice on the phone and very prompt. I was very happy with my service.

Excellent and fast service. I had no problems with getting my appointment scheduled, the tech gave me a heads up call before coming to confirm the time and the repair was done quickly and professionally in my driveway. Happy with my repair.

My phone was run over on Friday, put a claim in that night and had the phone Monday morning. The instructions made it very simple to set up on my own, without any assistance. Also, $150 for a new phone isn’t too bad!

In this day and age when so much is relying on your phone, it is gratifying to know you have backup.. Claim filing was easy. Service was fast. Replacement upgrade deductible was very fair and product is excellent. Highly recommended.

It is always frustrating and unsettling to not have your cell phone work. After visiting the local Verizon store and hearing that the new I phone inventory was low because of the chip shortage, it was a relief to hear that because we had maintained insurance coverage over the years we would receive a new I phone immediately....which we did, thanks to Asurion.

The person on the phone made the process easy. She was so polite and helpful. Phone was here in two days. I called back for tech support and they walked me through setting up the new phone. Phone was being used a short time later. Very simple and easy process.

Super fast delivery of the replacement phone. Easy instructions for activation. Simple process for the return of the damaged phone. Great service! Very happy that we paid the extra for insurance. Definitely beats buying a new phone. Asurion hit this one out of the park!

First time was great up until we discovered the camera was not working. I called the next day and they were supposed to send us a replacement, but I have not heard a thing!!!! Cannot track replacement like the first one you sent, was it because it was just reported so close to the weekend?

Damaged my phone pretty much beyond repair so I filed an insurance claim and not even 24 hours later had a new phone in the mail. Very pleased with how easy and fast it was to be able to actually use my phone again.

Did a fast wonderful job. Did it in a good timely manner. Easy service, friendly customer service help. Accurate. Like how they take the down payment and put it on your phone bill makes the process go by fast. Wonderful service. Keep up the great work.

I've used the same phone for over 2 years. I work for a major carrier and know it shows this phone on my account. Yet when I tried to file a claim to get the screen replaced Asurion denied it stating that this isn't the phone on my account. Tried calling back several times and each time the rep assures me that the claim is going through only for me to get an email declining it 10 minutes later. I've had several customers all with similar experiences. Asurion is a scam and I cannot in good faith offer it to my customers and will suggest they look elsewhere for phone protection.

Very much pleased with your company's work. Outstanding! Equipment on time. Service was great. Instructions very good and clear. Package was good. Experience outstanding. Return instruction good. Website was very helpful and clear. I would recommend others to this company.

The team was very helpful from placing the lost claim to receiving and assisting with the uploads of the insured phone received. Since we are older and do not understand the new phone technology the AT&T team was very helpful. Thank you for your goodness!

The response to my request to have my damaged phone replaced was exemplary. In two days I had the replacement in my hand. The online request process was very simple and straightforward without questions or complications. The cost was just as advertised when I signed up. Thank you.

You were very helpful and expeditious. The lady who helped me were knowledgeable about the phone. I explained my situation to her and she responded in kind. She made me feel very important and put my needs and concerns to rest. I was very impressed with the service I was experiencing. That's the way all businesses should handle their customers. I received my phone in less than two days. I am happy to be communicating with family and friends again. Thank You Asurion.

Super fast and did a great job fixing both of my phone and the replacement for one we received it within 2 days. They offered someone to come out and fix the other or take it to one of their locations near me.

Very helpful, kind and knowledgeable. Pleasure doing business with Asurion. My husband lost his iPhone 8 Plus and they replaced it and all we paid was the $112 dollar deductible. They told us the phone would be shipped and we would receive it in two days and we did. Very grateful for their service.

Excellent service and glad that we had the device protection with Asurion...! I would recommend that everyone should have this type of insurance since these devices are not cheap. Thanks for making the device replacement and delivery in a timely manner.

The Asurion company very good company and and courtesy. Send me my cellphone device on the time they tell me. Thanks. I recommended to everyone to have Insurance and cell phones and in the home electronics. Asurion, is a company very responsible and the employees very friendly and professional.

Lost my phone..had a new one within 36 hrs with my deductible paid and the Verizon folks helped get me back up and running with the update/cross to the new phone! The update was pretty flawless. Did lose all my text data.

Lost my phone, called Verizon was told to submit application to Asurion on phone, that it was the fastest process. It was Faster than I was expecting because my phone was lost. Calls and application were fast, easy. I was sent a link, all done on my burner phone. Thanks Verizon and Asurion.

I looked up insurance online. Then filled out the claim form for my phone. My phone fell and has a broken screen. The process was short and simple. My claim was submitted on Sunday afternoon and received email to confirm claim and information on how to return damaged phone.

Original contact with your company was pleasant and I was told that my request for a replacement telephone would be reviewed. I was told that someone would call back, no one did. I called back about a week later and was told that my request for a replacement telephone had been approved with no explanation why I had not received a call back.

Phone arrived quickly. The only problem was the SIM card sent would not work!! Had to go to an AT&T location and the technician used a different card to make it work. I was told the phone sent would never work with the SIM card sent.

Fast shipping and great technical support to activate my phone once I got it. Really easy to deal with in my time of crisis because I lost my phone and lost access to a number of my accounts because I no longer was able to provide 2FA.

I needed to replace my phone and it was easy to do with Asurion. It was a quick online process and I had my replacement within two days. No hassle just fast service. They shipped it the same night I put in my claim. Great service!

I am very pleased with the service I was provided. The people were very helpful and I'm pleased with my new phone. Thank you very much. I would recommend At&t to my friends. Y'all have the best service over anyone.

I wish I could have received my phone faster than the 4 days but it wasn’t your fault for it going missing.. I wish there was a way to get it in the store to save move of the inconvenience of waiting for the mail… but thank you!!!!

The service of insurance claim was great. Thank you. I will continue to keep insurance on my phone and other devices. I am happy to have it. I lost my phone while fishing and wish I would have backed up my photos. But happy nonetheless

Grandson lost his cell phone which I had the insurance for. The whole process from filing a claim to receiving the new phone was easy and seamless. No stress. Would recommend using this benefit to everyone who owns a cell phone. Thanks Asurion.

The replacement phone was delivered in a timely manner. It was also in good working order. I would not hesitate to use Asurion again if I need it. The website was not the easiest to navigate though and I wasn’t sure the claim was completed correctly.

Screen cracked on phone. We don't how it happened. Called Verizon to see if we could have it replaced because we have insurance on the phone. Customer service was excellent. Handled the issue like a champ! Very thankful because it seems that is a terrible issue these days.

Asurion sucks and I want nothing to do with them. I am in the process of canceling my insurance. I put a claim in and they won’t even replace my device. I have been paying for their insurance for years. However, they’re just a bunch of scammers. I wouldn’t recommend this service to anyone. They’re thieves as well.

Replacement process and set up was smooth and easy. Interactions with staff were pleasant and helpful. I appreciate the service and the quick turnaround. Everything exceeded my expectations! I will definitely recommend to my friends and family. Thanks to all who helped me!!

Received the replacement quickly and safely. The set up was easy and very easy to follow directions. Easy set up. Everything transferred over and nothing was lost. Once I got the damaged phone back in the box, it was so easy to return. Thank you so much for all the help that we received. This is why we love working with AT&T.

I run my business with my phone. My original phone died on a Friday night and I did the request on Saturday morning for a new phone. I was very satisfied with their service. Only thing I was disappointed in was that phone took till Wednesday late afternoon to get to my house and lost a lot of money due to phone taking so long to get to my location.

The customer service people were amazing! It took a little bit to get it all in order but it worked and able to get the new phone set up with any other issues. Thank you for all your assistance in this matter.

I got my son phone and happy that it came. I was very happy the phone returned. Usps was close to get it shipped back in no time. I was happy I was able to Activate the new phone on my own. Easy steps to follow. Thank you.

The process was easy and turn around time was very quick, no problems at all. I was able to complete the process of transferring my contacts and photos just by following the instructions loaded on the phone and connecting the phone together so the data could be transferred

This was sweet & easy, thank you. The only issue was the return of the defect merchandise. I received a letter that you were going to charge me $30, but when I called you received the return that day. Product came very quickly.

The process was quick and easy. My situation was unique but the staff that helped me at Verizon was very helpful and took care of almost everything for me. My phone came quickly to the address requested. It came right to my door step which was nice.

Excellent Customer Service. The attention in the call was on point and received the phone within two days. Thank you very much for the service. I will recommend it to anyone who does not have Asurion in their package with AT&T.

Fast response and accountability is always appreciated. Specially when you don’t have other way of communication. Delivery was kind of a hassle but at the end the day was saved and only took a week to get a phone that was supposed to get to us within two working days.

Everything worked out great. Thanks much for the help. My phone stopped working and Asurion mailed out a new phone very quickly. It would have been a disaster to go without a phone and Asurion made sure that that didn't happen.

I was reassured by ATM rep the filing claim would be easy. From the moment I filed my claim the processes were effortless. Then I received my replacement phone 2 days later, I couldn't have expected any better. Thank you.

Getting through to a live person was a nightmare. Then when I finally did, The first 2 people didn’t help me. Then after going through that awful automated system again the third person was not listening to what I needed help with and wanted to transfer me off. I had to finally get stern and force them to listen and help me out. It was frustrating.

My experience with Asurion was very positive. All of my questions and concerns were addressed in a timely manner and explained to my complete understanding. The matters were handled quickly! I was made to be comfortable and assured. Thank you Asurion!

The lady that helped me on the phone was super nice and very helpful. She spoke to me with respect and answered all my questions. The replacement phone arrived quickly, the next day, we had no issues setting up the new phone. All in all, a wonderful experience.

The only thing I didn’t care for was he was trying to sell me insurance for my other electronics. Didn’t need that. Told him that I just wanted my phone to be replaced. Other than that it was a great experience.

I do not like you guys threatening with the $75 charge for my cell phone. I sent old phone in the prepaid envelope with the USPS. You guys need more patience.... Overall the replacement phone is working just fine. I haven't had any issue so far.

I appreciated the detailed description of what to do when. Apparently I missed a step at first and didn’t activate the new phone number with the passcode but I realized that there wasn’t a check next to that step at the end when the phone would not ring after everything seemed to be complete but I was not getting texts or calls. Once I completed the step I had no issues at all.

Phone screen cracked. They were very efficient on coming to fix it. After it was fixed something happened with the camera during the repair process and my camera nor video would work. I called back and they got a replacement device shipped to me the next day with all materials needed to ship the defective one back. Our family, myself included finds this insurance to be the best we have ever had and definitely worth the price!

Our iPad went down and we were very satisfied with the timely response and getting the issue with the iPad rectified. A return of the failed iPad will be returned to you very soon. A day after we found out about our iPad not working we visited the location at AT&T where we bought the iPad and they were unable to repair it. We tried to restart it and keep it on charge in hopes it did restart but it never did. That is when we choose to process a claim.

Phone was completely lost without hope of finding it. The claim was submitted with the help of the company. The replacement came without hassle. Assistance with setup was pleasant and easy with the help of two different tech support people. Thanks.

The replacement phone came fast and trouble free. The only problem could be in the fact that I was sent a 2020 phone instead of a 2021 5G model phone that I was informed that would be shipped. Thank you. Eric **

Processing the claim was easy. I filled out the questions and hit submit. Less than 24 hours later the phone was on my door step. The return process is extremely simple with the packaging and label already included. Piece of cake!

Fantastic! I put in the claim and within 24 hours I had my new phone. Nothing but great things to say. I would definitely recommend to a friend. All things should go this smoothly. Everything from my in town provider to Asurion was A+

The device came quick! And I love it! Couldn’t of gotten any faster. It was so quick! Thank you! AT&T has always done me right and I would want everyone to go to them! Thank you dearly for taking care of me your valuable customer!

Fast and efficient service. I received my new phone the next day with simple instructions to return the old one. The shipping label and even packing tape were included in the box. Although the new phone is refurbished, it looks like new and works great.

I dropped my phone while on a trip and broke the screen. I filed a claim and they replaced my phone quickly. By the time I got home from my trip the phone was already there waiting on me to get there. Thank you for your quick shipping and delivery.

Representative very kind but I’m not sure if my issue is resolved. Is this a survey or the email I was told I needed to answer to get my phone? I feel you are creating so many steps for me to replace my phone I question if this insurance is worth it? If I do not receive resolution with this I will be dissatisfied with this insurance.

Working with Asurion and Verizon I had my replacement iPhone in 24 hours. Most impressive. My lost phone, however, was delivered about a week later, and it took about two weeks to verify all information had been transferred to the new phone.

My LG V60 was not charging correctly. Asurion provided a replacement. It is a Samsung S20 Plus. Came in good condition, order was fast delivery, Helpful customer service. Very helpful and it had a decent deductible for ample expensive phone.

Only issue was conflict between what the Verizon store told me and what the Asurion rep the phone told me (cracked screen versus dead phone). It subsequently cost be about $200 more than the Verizon people had said.

Phone lost on fishing trip. Completely replaced within 4 days after filing claim. Outstanding! Process was smooth and simple, and completely online. Took less than 10 minutes to file. We are certainly glad we have Asurion on our phones. Won’t have a phone without it ever after this experience!

Great service and handle the issue. Got my phone the next day. Had no problem with setting up my new phone. Get customer service explain to me what to do with my replacement phone and all great people when handing the issue.

Excellent service. Submitted damage claim information on line with one follow up phone call. My damaged phone was was replaced the next day via overnight express. I was amazed at how smooth the process was completed. No hassles with superior service. Thank you!

Replacement product arrived very quickly! However, the package was opened and not properly packaged. It appeared as if the package was opened and then just thrown back in the box and not sealed. I did take photos as I had never received a package from FedEx in this condition. The gentleman that took our claim information (Sam) was extremely helpful and it was a pleasant experience because of his help! It was a great pleasure working with a person as pleasant as Sam, he is a credit to your company! The turnaround time for a replacement unit was extremely unexpected as it arrived a couple days after we placed the claim! The return shipping label was greatly appreciated and made it possible to get the defective unit sent quickly.

The Customer service rep was very helpful through the chat and patiently helped us reconnect to service. Bruce even waited while the phone restored and uploaded which was a very long process. He kept in touch with messages during the entire process and walked us through every step.

My only issue was I wasn’t able to file my claim online and I have the Pro Tech Advantage 4 but because it was under my main line when I tried to file a claim for my daughter's line it popped up she wasn’t covered when in actuality she was. So maybe work on that with AT&T to figure out a better system. Other than that it was great. Once my claim was filed I got the phone the next day.

I had to file my claim 8 different times and got constant conflicting information. Your staff needs better training and your options need better detail. My biggest problem was I was asked when I lost my phone instead of when did I turn on a temporary phone.

Great experience. Phone was broken and the process to replace it was very easy and system is user friendly. Phone arrived in 1 day. Send back process for broken phone was easy. Would recommend to a friend. Thank you for the help.

My husband recently dropped his phone on the bathroom floor. It went dark but received phone calls. He immediately traveled to the Verizon store for help. We have insurance on our mobile phones in case something happens. Wonderful feeling to know you’re insured. Always great service w/ Asurion!

It was very smooth transition from the old to the new one, and I was impressed about how fast you respond to my need of replacing my broken glass phone, and when I called to fill my claim the agent was very kind, thank you.

Help with setting up new phone was excellent. The phone arrived when I was told it would. Was satisfied with the replacement. I am happy that I have the Asurion coverage. The only problem I had was trying to activate the phone. My phone type was NOT one of the selections.

Replacement for my wife. One visit to the local AT&T store and I had her phone in 2 days. The same day delivery and set-up would have been even better but, unfortunately, we weren't home to receive it. Thank you!

Thanks for all of your help along the way. Really appreciate it!! The claims process was easy. The replacement process was without any surprises. Your agents were knowledgeable and your follow up kept the process moving without hiccups. Thank you!

Fast delivery of new phone, detail directions on how to set up new phone, erase old phone, and everything included to send the old phone back. I couldn’t ask for more when it comes to fast service. Thank you so much!

Easy and fast. The only difficult part was to locate it on the website. But once discovered, the process was very easy. What would I say to someone inquiring about getting the insurance, as much as you hate paying for it is well worth it in the end.

I like very very fast action and very fast service and very easy to use online order and they send phone next day and they understand you're satisfied with service and delivery and service I like to tell my friends.

The instructions in the package and online were simple to follow. It made the switch extremely easy. I had a hiccup with activation but I called the help desk. I expected it to be drawn out especially since it was the weekend. It was quick and easy.

The process was very easy and I felt confident in the whole process. I would recommend to a friend. There's not much else for me to say. If there is a problem they are very fast to solve it. So once again this was great.

I got my new phone 26 hours after I called. I'm very happy with the service. So happy I had insurance and will continue to have insurance. The customer service representative was very helpful and nice, also explained the whole process to me. Overall a very great hassle free transaction. Thank you guys.

Very friendly and professional. Easy to submit claim and get it resolved. The website was easy to use. The recommended repair shop was also good. After checking the phone I was told that the phone need replacement. It took only 1 day to get me replacement phone and the activation was simple.

The service was great and I got my phone in a timely manner. The customer service was great. The person that handled my claim was with me helping me every step of the way. I will refer all my friends to Asurion for the phone needs.

The process was fast and easy. I was kept informed about the progress of my my new phone delivery. The phone arrived when they said it would. It was in perfect shape and is still working as if it were a brand new phone.

I wish I was able to select the finish of the phone being replaced not just having to accept the grey one. Otherwise it was an easy process from start to finish. Filing the claim was easy and the delivery time was fantastic.

The replacement phone was here within two days! Excellent time! Great service! I would recommend Asurion to anyone. Awesome! I can’t say enough about this company, the service and the caring folks who work there. I would like to convey my personal thanks to the folks at AT&T for their help in assisting me.

It is always a relief to know I have your insurance. With five phone lines, three of them adult children, things happen. For many of us the cell phone is our only phone. When it is out of commission, it affects all aspects of life. For my kids working shifts, it is critical to have a functioning phone. I also appreciate that it usually arrives quickly and the process is streamlined for returning it. Well worth the money. My Verizon agent saved me money by pointing out one overall fee to cover the lines vs paying per phone, so it pays to ask questions at the carrier.

My daughter's phone went missing in one of her first few weeks away at college in Boston. Getting a replacement to her was fast and easy and gave us a peace of mind that she would have her phone back and be able to keep in touch.

The new phone arrived quickly and was in very good condition. It was easy to return the damaged phone. Happy with the transaction. The instructions were very easy to follow. Thank you! I would recommend this Insurance to a friend.

Our experience with Asurion was both pleasant and very helpful! All questions were answered and they went above and beyond from the helpers on the phone to the actual people who delivered the phones. I was very pleased with the outcome! It could not have been any better.

We highly recommend Asurion! They really came through. We were living in an RV while our new home was being built. A fire completely destroyed the RV and all its contents - which included 2 cell phones. We filed a claim with Asurion and as soon as they received our deductible 2 new phones were in our mailbox. Then 2 weeks later my new phone was stolen. Once again through Asurion, I quickly received another one. They are for real! They do exactly what they say they will. Great insurance for cell phones.

Process was easy, quick to receive the replacement. Setup instructions was easy to follow, especially for a "non techie". I am a little disappointed the replacement phone's battery doesn't last as long as the broken one. Overall it was better than buying a brand new phone 6 months out from getting the first one.

I didn't realize my phone was insured when I lost it on public transportation (sad face) but I'm glad it was covered! After a quick chat with an Asurion representative and instructions on how to file a claim, I had a replacement cell phone in 2-3 days! Great service, timely, professional, and efficient.

It was easy to put claim in and had a satisfactory quick response. The online service was very easy to navigate through. I received my replacement phone fast. This was about my third claim and have had no issues. Thank you.

Great service and fast shipping. Easy to deal with and resolved my situation. New phone is working great and have not had any problems with it. My phone screen got cracked and they sent a new one and it looked great.

You all responded very quickly and in a professional manner to my needs. The replacement process was easy and customer oriented. Phone delivery was in two days even with holiday. Everyone was very helpful. Everything is transferred and up and running. Thank you for all the guidance through the process.

Everything was great! Handled in a quick and timely manner with no hiccups! Thank you very much! I would totally recommend anyone use you guys! Thank you for making us happy. Will continue using your service in the future. Jennifer **.

I was very pleased with the speed of receiving the phone. It came the next day even though the claim was entered the evening before. I wasn't able to use my old phone to transfer information because the phone was broken and I couldn't get access, that was very upsetting.

Fast and easy service, we were pleased with whole process. We will use Asurion for our insurance needs in the future. Device that was sent was the same one that was damaged and worked right out of the box. We would recommend to others.

No problems. Just went online. Filled out the forms. And they sent me the new product within a week. Instructions were easy to follow to transfer from old to new device. Sent the old device back with all the instructions and postage stickers that they provided.

You guys have been great to me. Thank for all you guys do. As long as I have a cell phone I'll be a customer. The guy called before he came, fixed my water proof phone in less than an hour and resealed it as it was coming from the factory.

I got a replacement for my lost iPhone in less than 2 days. The process was very easy and went very smoothly. Though I am a very careful person with my electronic devices, I was lucky to have the Asurion insurance.

The person I spoke to was able to help me. The watch was delivered the next day. He was very accurate in describing the process of having the watch fixed. I was not charged for the replacement due to the watch being a replacement.

Good service overall, but the only two things that you have to fix is the price for a replacement device, and the time or days allowed to return the damage device, to increase the days. I need more days to return the device, my son went to Washington for a job and I need more days to arrange for the device to be returned.

The experience was not bad at all, it was simple and fast. The replacement phone was here with a couple days. However, I do believe that the deductible is a little too high. It should be pro-rated according to the current cellphone value.

The customer service agent that helped me file my claim was fantastic! Sadly, I placed my claim on Thursday and didn't get my new phone until Tuesday, which was MUCH longer than the same-day or next day replacement that had been quoted to me.

I was doing a claim online and it didn’t go through. Called Asurion and a representative was very helpful in pulling up my claim and he took time to explain to me what I did wrong. After that my claim went through. Thank you.

On time, next day. Great job. Had a little trouble because phone was locked up. Took a little while to get it unlocked but got in to iCloud account and got everything back to where it works now. Next day getting phone to work was great.

The agent that I worked with was the sweetest! Attentive, patient, friendly & great with communication. I wish I remembered his name! I just remember he was from North Carolina! I got everything that I needed figured out and & my phone came in very quick!

Accidentally lost phone while moving. Had a new replacement in 2 days. Excellent service and assistance to get back up and running from Asurion. Paying for the phone protection plan is totally worth the peace of mind, in the event of breakage, loss or stolen equipment.

Fast service. No issues. I love it. I will recommend to everyone. I have my phone services with AT&T for the last 2 years and I have no complaints. I hope this good service last always. Good job. Keep up going.

Asurion saved my life! My phone was stolen, and I had my replacement two days later. Thank you Asurion for the easy shipping and handling. It's the best $200 I spent. Asurion is really on top of their game. Such an easy way to replace a phone. I've been using Asurion for 4 years now.

I did all my information on my claim online so it was really easy. The only problem was being able to set up my new phone since I didn't get the same phone I had before. I am also having trouble learning how to use the phone.

I had to wait couple weeks to get my new phone which I do love. My new phone did not come with a prepaid return envelope so I had to jump through some hoops to make calls to get the prepaid envelope delivered to me. If not for these two items I would have given a 5-star rating.

Filed claim and new phone was here the next day. Was very pleased at how fast it arrived. Thank you for your speedy service. I now can order my new phone from AT&T. Way to go. If all companies had such good customer service this world would be in a lot better shape.

Really convenient and safe. Associate was professional and timely in fixing my phone. I would recommend this service to friends and family. I feel more comfortable staying at home as opposed to leaving my phone and having to pick it up. This saves me time as well.

I received the return envelope quickly. I will know more about my experience when I see how fast Asurion credits my account for the phone I returned. The one fault I find with Asurion is trying to get in touch with a representative.

It was very easy to submit my claim. My Phone came in less than 48 hours!! This is a great service. I had no problems with claim and new phone is great. Thank you for making it so simple to replace my phone.

I lost my phone and they helped me replace it.. Very nice people to talk and they placed the order very fast.. I got my phone in 2 business days. I would recommend ATT at all of my friends. Asurion was a blessing to help me out.

Very happy with the fast response of replacing the phone. Directions on how to return the old phone was easy to do. I was able to give the package to our Mail person. I didn’t have to go to post office to Mail out

I was surprised to get my new phone within 2-days. Wow! I just returned my old phone and it was very easy to return. I was disappointed that I was getting a refurbished phone, but it is okay. My phone assistance was just as amazing—clear and helpful.

The claim form was very easy to fill out and the phone arrived right away. My only concern was that the tech I spoke to on the phone was not helpful. He was very nice but he did not advise me to merely take out the old SIM card from my old phone and insert it into the new phone. This would have saved me a lot of time. Instead I had to go to the ATT store for them to do something so simple that I could have done myself if the Tech guy from Asurion would have told me. But I am please overall.

Phone arrived just in time prior to going to family event. I truly recommend Asurion to others. Great customer service. Representative was quick to get all information needed prior to submitting a request for my replacement. He was very professional, answered all my questions. I am truly enjoying my replacement phone. Thank you.

Phone wasn’t charging and requested a replacement. I received it faster than expected. A day after I submitted the request. Very very satisfied with the service! I would recommend this service to anyone having issues with their phone. You’ll get the best service.

Dre was great and patient with me while getting the information needed. There should be more representatives like him. I work in CS and like someone I can relate to on the Phone who understand and handles my request promptly.

It took all of 5 mins to get our claim going for the replacement phone, it was nice to know, they know what they are doing. 2 days to get my phone, but to hook it up, to a bit, but the instructions helped a lot, thank you.

They were helpful in getting me a replacement phone for my broken device and then an alternate phone when the SIM card got stuck. I appreciate their accommodations for my concerns. They also were speedy and considerate of my situation.

Dropped phone and cracked the bottom half of the screen. Phone replaced within a week of starting a claim. This is not the first time we have had to file a claim. Easy to start a claim and minimal wait time to get the replacement every time.

No problem and fast shipping. Easy set and l liked the package to return very easy. The new phone came with a aftermarket charger and charging cord. Not real high quality but it was free and it nice to have a backup.

The impressive user-friendly interface along with the painless and blazing-fast approval process are worth singing about. What really blew me away was receiving the replacement device the very next day. It could not have been a better experience. I will definitely recommend Asurion to family and friends.

This by far has been the easiest insurance claim I have ever processed. The online claim request was very simple, I received continuous claim status updates and it was a speedy delivery! Highly recommend using Asurion as your insurance claims provider!

I am a senior and I found the website very easy to follow and understand, and I received the new phone the next day. Setting up the new phone was also very easy. Well worth the price to pay for the insurance.

I Filed a replacement claim late in the evening on Thursday. Both front and back glass were scattered. My brand new replacement phone was on my front porch before I left for work the next morning! Thanks a bunch. Worth every penny. In my opinion.

I love my new iPhone 11. I did not expected To arrive early Delivery, I was very happy with new I phone. Only Took me few hours to reboot my old iPhone to my new iPhone using back up iCloud. Thanks for new iphone.

Once I was able to get my email issue with ATT corrected, Asurion was quick to process my claim and I had a replacement phone the next Day!!! I was totally amazed! Thank you! The only thing is that I wasn’t able to get the lavender phone like I had before but it’s okay.

The process was simple and very speedy. I kept my phone until the new one arrived. I took it into my local Verizon when I received it, they transferred all my stuff to the new phone and installed new screen protector while I waited.