Asurion Reviews

My watch front just fell off before Christmas! I went online and submitted a claim and had my new watch 2 days later!! Amazing.. great experience, my normal co-pay was cut in half due to no claims, and shipping the old watch back was easy. Everything was there: just dropped it off at UPS.

I purchased the Samsung Note 20 Ultra. The camera lens shattered within a couple weeks. The insurance carrier is Asurion. I paid for a replacement phone which was sent with a blocked sim card and was unable to use the replacement phone, in turn not being able to send back my broken phone. I contacted my phone provider (Bell) who told me to contact the insurance company (Asurion). I called Asurion who told me to contact my phone provider. This game of passing the ball played out a few times, of one telling me to contact the other. Eventually Asurion indicated that they took the block off the phone but would have to wait 24-48 hours. I waited the time period and the block had not been lifted. I contact Asurion back who indicated that they would again remove this block. Again I had to wait 24-48 hours.

The Replacement phone came fast and we called the number provided and the assistant we called to help to set up the phone was so helpful. The new Phone is working fine and we mailed back the old phone. Thank you for your assistance in this phone issue that we had on the black screen on the old phone.

Great. Nice and patient. They was very polite and they never gave up on me. They really didn't stop until they got my solved. My problems are situation that I had called them for. They work with me every step of the way.

Very thorough and precise on delivery. In times like these, it is hard to get anything sent next day or overnight without a guarantee of receiving your order. I receive both an email and tracking number and my device was delivered as promised. Great satisfaction!

The timing of arrival was very timely. Thank you. It helped to make it so she was able to use it for communicating with and doing her job. She was able to communicate with family while on the road or away from home..

Juan was a huge help and very pleasant. He took control with the information I had available and set up my new business phone on a three way call for one of my salesmen who lives 100+ miles from me. Making it difficult for me to get the system up and running without Juan's help.

Got phone fairly quickly, not enough instructions on how to set it up, said to use the sim card attached but that didn't work. And no tech support available by phone or chat, so quite frustrating until I found a way.

After filing the claim for a lost phone on my account, it was processed quickly and efficiently and I received my name phone quicker than I expected. I’m overall pleased with the efficiency and speediness of asurion's service. I am happy that AT&T uses asurion's for their insurance.

Received replacement phone quickly and set up was a breeze. Sending damaged phone back was a breeze too. Thanks for the quick response to our cracked phone problem. It was truly appreciated that the situation was resolved so quickly and painlessly.

I was extremely pleased, they helped me tremendously, I had my replacement cell phone less than 22 hours; awesome service, great customer service! I recommend this company to anyone- I also (did not expected) had a return postage free label and tape to re tape and mail the return my damaged cell phone- Thanks Asurion excellent job!.

It took me over ten try to get in touched with an associate in three weeks but received replacement cell phone fast after the report. The model I received was a lower memory one though, a 256 instead of the 512 I paid for.

Was able to get a replacement in two days, made the setup easier to transfer all my stuff to the new phone. They also provided the the shipping materials to ship the old phone in. The price to have it replace is reasonable.

Customer service was great and the service was amazing. A bit disappointed in the replacement phone I received, much smaller than the one I previously owned however it's a newer model. Shipping was made within 1 to 2 business days, made the claim on a Friday got the phone on a Tuesday.

Received a replacement phone within two days of making my claim. The overall claim process was free of any hassles and turned out to be a great experience. Moreover, the self addressed postage also made returning the damaged phone quite easy and convenient.

Phone received in a timely manner and I was able to download it, transfer all the services and get it working in a matter of moments. The only issue is is I don’t necessarily like having to do online chat. Don’t see the benefit over talking.

Other than the box with the phone being left at my door when we have mail lockers by the leasing office, everything went well. Product seems to be working properly and it was a prompt and simple process to load and ship back! Thank You.

Quick service. Very well-handled. The entire process took about 10 minutes in the ATT store. Emails were immediate, concise, and timely. I had a new phone in about 48 hours. This is the precise reason why we carry the policy on all of our phones.

Great, I had no problem with phone replacement, timely, helping tool was great. Thanks AT&T!!! Nothing more needs to be said, thanks The exit of removal of phone info was easy and setting up new phone was simple, Instructions given were there if needed and assistance was offered.

My new phone works great. It is awesome. When I'm on speakerphone sometimes people can't hear me but I will always recommend this company to people. I honestly I think that it is worth $150 discounted to get my phone fixed. The normal price is 250 but they gave me a Christmas gifts out always recommended.

I had a great experience Asurion and I had a pleasure speaking to one of your representative, she was very friendly. I was glad that I was able to replace my Apple Watch that I had lost and glad that I did have insurance.

Overall, a super easy no hassle process. Phone arrived quickly with easy return instructions. Could not ask for a better overall experience. They communicated regularly by email regarding the status of my claim and the shipping process. I had registered for FedEx notifications too so I knew right when the package arrived.

As always all services were outstanding. The attendance to my needs were excellent. Delivery of a replacement device was right on time even with it being a holiday and during the pandemic. I will continue to keep coverage on my devices throughout the future and I will recommend to friends and families that they keep their devices covered and insured at all times.

Everything was fine - I needed the phone faster than 2 days later and the new SIM card didn’t work but so far the phone is working - but the camera is not as good as it used to be - milky appearance images.

Our lady was on point. Very nice and professional. A worker you need to hang on to. She handled our problems with care. Spoke to us by name. She needs to receive something if she is consistent in her job. Thank you. We will stay with AT & T.

Had to replace a one of the phones on my account, it was a lot of work after I got everything though it went smooth. Need to come up for other ways to help disable or handicap or even people that don't drive.

Sent a replacement request. Every rep gives different information. Whenever I call, the reps add 24 hours to the request. Rude and pathetic service!! It looks like a scam company to be honest. Paying every month was useless.

I was very disappointed with inaccurate information. I reported the lost device on Sunday. The rep volunteered that I would be available for next day receipt. That made me excited because I use this device for a personal business. When the next day was upon me, I did not receive my device. Instead, I received notice via email that I would not receive my replacement device until Wednesday (when Monday was promised).

Customer service was great! I had to restart the process due to an error on my part, but all team members were very accommodating. Communication from the online support team couldn't have been better; they provided detailed next steps. Our new phone arrived in less than 24 hours!

My protech guy Antonio out of Arkansas was perfect. Thank you for employing such a patient and knowledgeable guy. He was great, give him a raise, promote him, let him train others on the right way to handle customers in all 50 states.

I had originally thought I did not receive the phone. The box was mixed with my Amazon boxes and was overlooked. Thanks for everything, you guys did great. I am not sure how to cancel the tracking I placed on FedEx.

Received the replacement in one day, and had my phone back in less than 48 hours. Would tell my friends to switch to ATT and to insure their cell phones with Asurion to cover their phone. The loss of one’s phone in today’s life is unbearable.

10/10 they are fast and got us a new phone almost immediately. Havent gotten finished with the claim just yet though. We had originally planned to upgrade our phone but our ATT man advised us to just us the ins. I also like that they just tack the deductible onto the next bill but I wish the deductible wasn't so much.

My new phone came the next day and I even got an upgrade to a iPhone 7 Plus! I have always had good service from Asurion. It is even much better than years ago. I love that I can file the claim online without any difficulties. When I had to call the service representatives are always pleasant and take care of any questions I may have. Thanks for the great service.

Service was prompt. Fairly disappointed that replacement phone sent was reconditioned and not new. For the monthly cost of this insurance, it seems a new phone would have been more appropriate. Now reconsidering insurance option. May or may not continue with service.

Great and timely. Took an extra day but was pretty quick. In the past I received in one day, this took 2 and when you have a broken phone, it seems like forever. But great instructions and I wish they were still $50 instead of $200 to replace!

Thank you for getting my broken phone to me as fast as one day. I use it for everything and the process was so simple that make it a lot easier to handle my broken phone. If I knew it was that easy to replace it I would have done it weeks ago.

Broke my phone, Submitted my claim and received my phone the next day! And I live in Hawai’i. Package arrived with easy instructions. Sent back my phone in the same box. Everything you need is in the package. Great service, easy to set up. Definitely recommend.???

We got a response and approval and a replacement cellphone within 48 hours! Also the cellphone we were provided with was a newer model than what we had! Considering our current pandemic and Christmas rush, our cell was delivered fast!

Despite the snow storm delaying shipment. Emails kept me up to date with package delivery. I was still able to receive my replacement phone in a timely fashion. Unfortunately, I did not use the actual activation line. I went straight to the AT&T store for assistance. Thank you.

It took me way too much time to get my claim approved. I have not had that trouble in the past. The person that requested documentation did not bother to tell us they did not get it all on the fax. I would think they should have informed me. Not very good customer service. It was like one department was not communicating with each other. Once we worked through that everything was fine. I hope that does not happen in every case. Thanks so much to the people that actual did their job, and acted like they cared.

I had a fantastic experience with Asurion, which was my first encounter. The representative that assisted me with this process was super friendly and the phone arrived the following day, very efficient service. I would absolutely recommend this company to friends and family, I am certain that they would be a happy customer as well!

My phone came quicker than I thought. It was called around 6 that night. My phone was delivered the next morning before 1. Love it. The person I spoke to on the phone was very nice and very helpful. I’m just shocked as how quick my phone came. Thank you.

Phone as on backorder and I was told it would take 3 to 5 days to get. It came the next day hand delivered!!! Thank you! I called for help and the lady helping was very knowledgeable. Hopefully I will not have another mishap anytime soon.

I submitted the claim online which took less than 2 minutes. Asurion kept me informed on the processing. The phone came the next day. The only issue came with my daughters pictures not transferring over. We had to call Apple for help.

I went online and completed the application, the process was simple and the directions were good. Your service was EXCELLENT, the turnaround time GREAT, I received my new phone within 24 hours of completing the application online. The process to return the old phone was easy also, your process you have is one I would recommend to anyone.

My customer service agent was so thoughtful and thorough. I couldn’t get through on the phone because obviously it was broken (seriously you should rethink the texting a code to a broken phone option) so I used the chat feature. Hallelujah it worked and I was thrilled. We got everything sorted out quickly and I was on my way!

Representative was very patient with me and walked me through step by step. I couldn’t have asked for a better helper. The ones that packed the replacement phone sent the wrong SIM card. Thank goodness my old SIM card could be used.

The service provided by Medina was super exceptional!!! She had the patience to guide me step by step to transfer information from one chip to another. Her supervisor should be proud to have such a dedicated and conscientious employee in their service.

Excellent response. I received my phone the very next day! Excellent turnaround! I didnt expect it for at least a week since it's so close to the holidays. I hope to keep this coverage as long as it's available.

I was surprised at how fast the replacement IPhone 8 came and was even more pleased at how easy the whole process was from start to finish! The new phone works great and my son is thrilled. I hope I never need to do it again but if something else happens, I have peace of mind.

Great and fast service! My replacement phone arrived the next day!! Easy returns to all your shipping labels are sent to you and you can reuse the same box that the new phone will be in. I did mine all online it was very easy and if you need help there is always someone available.

Is very good service and Profesional, fast. I recommend to my friends and family. The service is very fast. The shipping the package in only 2 days after my claim. Am happy so I recommend the insurance Asurion. They has very good service.

I called AT&T to make sure my son's phone was insured ... It was (this was a Sunday). I was connected to an Asurion representative to give details that my son's phone was stolen. Experience was great and claim processed. Replacement phone was received on Tuesday. I've always had a great experience with asurion!!

Had some issues and they were very helpful to fix my issues. Very understanding and knowledgeable. Very courteous. Would recommend their services. I know I will use them again for any issues. Thank you again for all the support. Thumbs up!

Getting and transferring info to my new phone went quite smoothly. I did need to have the young men at AT&T help me with some actions. They were very knowledgeable and also professional and patient; all of which I appreciated. Thank you.

They set appropriate expectations. From the rep on the phone to the FedEx delivery, everything happened just as it should. The phone was in great condition when it arrived. It included a phone charger. I was able to transfer my data. Very happy.

My phone's screen broke and I couldn't use it.. I submitted my claim on Sunday afternoon, and by Tuesday morning I had my new phone.. Very helpful people. Easy to talk to, and it was a fast, easy process. Worth every penny to have the insurance.

I made my insurance claim on Saturday 12/12/2020 and I received my phone on Tuesday 12/15/2020. They sent the correct phone. I wish the rest of the companies in the United States could be as efficient. I hope to do business with Asurion again.

The process was easy and able to do without much effort at all. My daughter's new phone was sent quickly and I had the box I needed to send back her old phone. The return was very simple and took no time at all. Thank you!

Got the iPhone 8 Plus replaced (water damage), but couldn't get the same color I had. That's the main reason giving 4 star. Quick & on time replacement process. Happy with the replacement iPhone condition.

Fast easy replacements. Awesome customer service! Super easy setup. Great communication and prepaid labels were a wonderful thing. Thank for the helping make the transition effortless. Answers to my questions were clear and the customer service rep was well informed.

The rep that I finally got helped out the most after 7 transfers. The new phone got delivered 2 days before I expected it. Then the tech rep she got me back online with my Daddy’s phone because he is 80 years old and she made sure that his phone was totally operational. It was a wonderful experience considering how much my family means to me.

The last lady I spoke to was very nice but everyone else sucked. They were short and rude for a mistake that they made. They sent something I had already paid for to the wrong address then tried to act like I did it. I have updated my address twice and it's still wrong. Pitiful.

Asurion was phenomenal! Due to issues with the shipping company (FedEx) I had to speak with multiple agents. Each of them were extremely helpful, understanding and pleasant to chat with. FedEx created issues that required 3 separate shipments of the replacement device. Asurion never delayed the next shipment because of the shortcomings by the delivery service. Every single agent was a blessing.

New phone came fast, setup instructions were pretty good although neglected to mention anywhere that I had to swap the sim card! Luckily we figure that out without having to call in. Also- received reminder emails to return the old phone, but never received confirmation it had been received by Asurion. Would have been nice since the charge for not returning phone is significant. Overall good experience.

I called and after waiting a short while, I was connected with a representative. Even though I was disgusted with the issues that I had recently experienced with my cell phone, the representative was kind, courteous, patient, very helpful and offered me options. Grade "A" Customer Service.

Ordered my replacement phone (without hassle) on Friday evening. I was told it would take two business days but it showed up at my house Saturday morning to my surprise. Was expecting it to be a hassle getting one but it was anything but that. Thanks for the quick service!!

Customer service was extremely helpful, reassuring, and kind. The representative could sense the frustration in my voice I believe, and made me feel completely at ease about the situation. A new replacement phone arrived the next day, and it was a breeze to return.

Just set the money you would have paid this company aside in a savings account for a new phone. Asurion is garbage... The monthly payments we pay for this service are not worth it. When you look at the overall cost for the service, then the "deductible" you have to pay for the replacement phone it isn't worth having this insurance. It would be better to save all that money in an account and use it for the purchase of a new phone if your phone breaks. They offer no value or service. ESPECIALLY when you consider the amount of effort you have had to go through to get a replacement. That's a lot of work on the consumers end. I am not sure they offer any service at all. When you add up the cost month to month, then the deductible for the replacement phone, it would be better to save your money toward a replacement or upgrade if your phone breaks.

The young lady I spoke with was very helpful and made it a easy transaction. The replacement device arrived the following day. She was friendly and kind. I had a issue in doing my claim online but she was able to take care of the issue and get the claim filed for the right phone.

Your company gave thorough expedient service. My replacement was ordered in a timely fashion. It was very nice to have this company looking out for me. It will be very easy to recommend your company to my friends. Thank you.

I submitted the order on Weds and given an eta of 8pm Thurs. Checked status and FedEx said the address was wrong. They made me call asurion to update. Asurion said they would have to update and send a new phone out after fedex ships back the first phone. New eta Monday of next week! Of course had to escalate to upper management. After 6 separate calls was able to get them to allow me to just go and pick up the first phone at the local fedex. Super unprofessional and delayed. Poor customer service all around.

iPhone was damaged and I tried to submit a claim through the website, but the web site was running into errors on multiple browsers on multiple devices. So I called to do so, and the agent told me that my phone would be shipped the next day. Well, it wasn't, and when I called in the afternoon of that day, they said they haven't received any paperwork from me, but I was never instructed to do so nor given access to do so. So after I did, I went through the same process as the night before 4-5 more times before someone finally submitted the claim.

I had a phone that had been dropped and camera was broken and screen cracked. My experience with Asurion was fantastic. They were helpful to set it up once the phone came in and very friendly as well. Seem knowledgeable to help us set it up.

I appreciate how well the people that you call are such good listeners and really are sincere about helping me. Then the new phone was delivered promptly with plenty of information to activate and return the old phone. Thanks again.

I was very pleased with the service that I received from ASURION. My replacement device arrived quickly and the switch was very fast and easy. The guidelines provided for the return of the defective device makes it better for a fast turnaround.

This service is totally worth it. The techs that come always keep in touch and are professional and quick. Asurion customer service is easy to reach, you always talk to a real person, and they sincerely attempt to resolve any problems or changes that you want to make to your claim.

Have had this insurance for years and have only used 2 times. Thank God for the insurance! Fabulous service. Website a little confusing. Replacement phone arrived within 24 hours and they included prepaid return labels to mail back damaged phone.

I have come here to leave a review because their site has no way to leave reviews (hence their current 4.8 rating). I am leaving this review out of total frustration after being without a working phone for 25 days now and wondering why I'm paying for coverage. I cracked the screen of an Asurion insured phone and created a claim for screen repair 25 days ago. It took 11 days for a mailer to arrive. Every time I called to find out why I had not received this "next day delivery" mailer, I was told it had been sent, but they would send another. To this day I have not seen any of the extra mailers that were "delayed in transit". So I finally receive notice after another 6 days that my device is unrepairable and I would have to pay full replacement deductible to have a new phone shipped out. This is frustrating, but ok, I need a working phone.

Service was very good. Fast and efficient. And would recommend them to anyone. I have been with Asurion for as long as I can remember. I have never had any problems with repairs or replacement equipment. Without Asurion I would be paying a lot more in replacement. That's why it pays to be with Asurion.

I was well pleased with the quick response. I turned in my insurance on Friday and my new phone was here on Monday. I would highly recommend Asurion. This was my first time to file a claim. I hope I don’t have to it again but my new phone is doing great.

The young lady I spoke with was very patient understanding and caring about the situation I was in with my replacements replacements phone so that I could set it up and have everything from my old phone go on to the new phone. She was very patient and awesome.

Service was great, they helped me on getting my replacement phone quickly. They even tried to transfer my contacts and messages but it couldn't be done, lost forever but they were of great help. I'm going to need their assistance with another phone at a later time. Thank you for your assistance.

Timely and accurate web based claim process. Communication with representatives was easy and were able to answer all questions asked. Glad to have this coverage on my AT&T service. Would recommend if you plan on keeping same phone for an extended time.

Very easy and helpful just the way it should be when time to use a replacement insurance when your phone is broken. I appreciate the efficiency and great service. I’m a satisfied customer will recommend to others as it will pay for itself and then some.

4.5 Stars. Making the claim was easy. Received phone in 24 hours. Can’t complain about that. Took off half a star because no email notification was sent when the package shipped. It was stated that an email would be sent to notify me. I assumed I was going to receive it in two days until I checked AT&T app about 21 hours after I made the claim to check status. Ultimately I received the phone approximately 24 hours after making the claim. That’s great service, thank you.

Easy process, timely replacement. Friendly staff. This is the first time I have had to make a claim on a cell phone and I have heard bad stories about the process but I can tell you it was quick and easy.

Thank you for your concern about my property. This was a great experience. The iPad was in mint condition and it was a easy process to return the damaged iPad. The cost and the rest of the process was good because it was put on my account for the upcoming bill.

They had my replacement phone to me the same day and they set my new phone up for me when they brought me my phone. They were also very nice and patience. I didn't have any difficult with them helping me with my process while I was making my claim. I will recommend their services to any of my friends. Deductible is little high, but they stand behind their words. I was very satisfied and please.

Excellent service, fast and efficient. My new phone got to me the next day. Set up was fast and effortless. All I have left to do is return my old device. Thank you so much for your service. You made the whole experience easy..

I have 5 kids all on my plan so you can imagine that I have to keep insurance on their phones. Always accidents. You have been great to work with. Always so helpful. I do have one problem. Someone at my house threw away the shipping label for me to send the damaged phone back. I’m not sure who to contact to get a new one.

They were hard to get in touch with as the press a number when on forever and I kept getting referred to on line which I couldn't do. Reaching a real person took an hour after being hung up on. Once I reached them, they very helpful and professional. The new phone came quickly as promised and the return of the broken phone was made very easy with the package including the label and the the tape.

Great fast service. Very impressed with how fast we received the new phone in the mail. Old phone led is messed up. Just hoping this phone is the correct value since we were paying for a new phone. Tech also did a great Job and was very friendly and courteous that tried to fix the screen the first time.

I had submitted my claim, and got my phone replaced the next day through my mail. It was very easy to switch all of my info to my new device. I did not have to talk to anyone. The process was very fast and simple!

Was able to access online to start a claim. Didn't have to wait online to speak with a representative. Made my claim and received replacement phone quickly. Delivery was on time. Have not had any issues with the replacement phone.

The customer service representative was pleasant and knowledgeable. She handled my problem with courtesy. I would recommend them to family and friends. Phone shipment was delivery were fast and the phone return shipment was very easy as well. Overall I am very satisfied with Asurion.

Awesome service and very fast! My son lost his phone on vacation at the beach. We searched for it, but never found it. Asurion had the new phone shipped to us the next day! What a great service. The new phone was easy to set up and we had it going in no time. So thanks again for the quick shipping and hassle free service. Will continue doing business with Asurion.

Very annoying to have to deal with online. I suggest calling if you have a couple hours to wait on hold because it's going to take some time but they did replace my phone no questions asked lol. Could ha have been a lot easier but I couldn't get through to a real person for help.

Amazing they always have what I need!! I feel secure and at peace knowing they have my back when life does not. I have been in different occasions where I lose or get my devices stolen or even broken and they are just a click away.

Website does not interact well, so after about 8 tries, I called customer service, getting through took 3 tries because of the 26-35 minute hold time.. First agent put in the wrong description of the problem along with wrong device, Second agent was awesome. She fixed everything and I got my iPad in 2 days....

My rep was able to process the claim to replace my iPhone after the back glass cracked. I spoke to them over the phone to make sure the claim was submitted correctly. Got my replacement phone the next day. So far it’s working great.

Replaced lost phone within hours of me calling. Fast and easy. I am so thankful that we had the insurance and we will never not carry the insurance again. Thank you Asurion for the fantastic customer service that was provided. Claim was fast and easy to make.

My phone went through a wash cycle in the machine and was inoperable. I had never damaged or lost my phone so I was very disheartened. But once I learned my insurance would replace my phone and the process was so quick and easy I was relieved.

Had to apply twice. Took an extra day to receive the phone. Customer service was caring and great. Prefer talking to a representative instead of filling out online because you can fully explain to a person. Wait time was longer but worth the wait.

Everything was great except the delivery was off by about 5 days but hey all things considered and all we all have going on they were professional, helpful, understanding and I feel they truly did their very best to make it as quick and painless as humanly possible. Thanks guys & God bless????

Tremendous employee!! Patient, understanding, and quick delivery. Asurion should feel very satisfied and proud to have a terrific employee who handled my replaced phone. I’ve never had problems with Asurion: Thank You! I would recommend a friend to use Asurion.

We got far better service than we expected. We’d had trouble with our phones for weeks but didn’t have time to resolve them. While on vacation for parents’ funerals, the problems became worse. So Carol called them in thinking they’d arrive after we got home. We got notice of next day delivery so our son went to our house and picked it up. Now that we’re back and got phone set up, I’ve got to rush to return them within the time frame!!

I had to call twice because I got disconnected halfway through the first call. It would have been nice if the original representative called me back. We were three fourths of the way through the process. Other than that, the service was good. Both of the representatives were very helpful and friendly.

The service we received was exceptional; fast, courteous, knowledgeable. We are so glad we have the asurion cell phone coverage. We received the replacement phone within 1 day and completed the setup, including the transfer of all data (photos, contacts, settings) within I same timeframe.

My phone was completely destroyed and I needed a phone immediately. Put in an insurance claim and I had my phone within the next couple days. Return was very simple, everything was in the box and explained in detailed what I needed to do to return my damaged phone.

Your staff was very friendly & knowledge. Super fast delivery of my replacement device. I was very impressed. I'm so glad I was able to get another device just like the one I had. Sent everything I needed to return broken device, right done to the tape to close return package up. Thanks guys! Keep up the good work!???

This service is so worth it. Fast and efficient. Easy process online. For the monthly subscription you get protection of lost, stolen or get your broken phone fix. For a small deductible you get a brand new device sent right to your doorstep. I loved how quick the whole process was. They have different plans to choose from 1 device protection to all your devices for a monthly fee.

I had to call Asurion about 12 times before they finally replaced my phone. Spent about 15 hours on the phone, over a weekend's worth of phone calls for them to keep telling me my phone was blacklisted when it wasn't. The reps were rude, always had sarcastic comments to make, and kept blaming my phone carrier, when the carrier had triple checked everything and verified the issue wasn't on my end. I really dislike this company.

Claim process was very easy. The agent was helpful and answered all my questions. I was surprised to see that I received my phone the next day. I also love the fact that the box contains everything you need to return your old phone. Makes it extremely easy on an already busy person.

I was very pleased with the service that Asurion provided to replace my broken phone. It was very quick in receiving a new phone and very easy to return broken phone to asurion within the requested timeframe. I was very pleased with the service.

My claim was handled quickly and efficiently. I called and the next day I had my replacement device. The customer service agent was kind and helpful. They told me exactly what I had to do. I was able to use my new device without delay.

Service was quick and easy! Turn around time for delivery was exceptional! Product was shipped the very next day! Online claim processing was without question the easiest form to complete! No problems! Recommend your service to all. Kudos to all processing personnel!!

Screen cracked on old phone, new unit came quick, very easy and everyone was very professional, this was a pleasure to do since I was without a phone. Only took a few min over the landlines, only wish your website would let you choose your replacement. Only reason I had to call. My phone was not listed.

If I could give Zero Stars I would. I filed 2 claims for iPads that had screens broken by the kids with ASURION HOME PLUS. Claim was denied for "Intentional Damage" and "Abuse of Product"!! DO NOT BUY!! You would be better off putting money in a savings account or adding your devices to your house insurance.

Really helpful customer support agent. Thanks to him for helping me set up my new phone and understand my old phone. He was patient enough to stay on the phone with me while I got everything set up - not all agents do that. Well done.

Quick response from Asurion and received replacement next day. Activation was easy and the customer service was very helpful. It was easy to return the damaged unit. I would definitely recommend this program if you don’t have it yet. Friendly and helpful customer service.

5 star rating for Asurion's customer service. Upon request for new phone, it was delivered in less than 24 hours to my front door. Thorough return materials from Asurion allowed me to pack and ship my old phone from my own mailbox. No muss, no surprises, just a smooth sailing process. Thanks, ASURION!

Replacement phone arrived in two days. Brought it to the AT&T Phone Center Store and they transferred all the data/pictures to the new phone and swiped the information off the old phone. This morning 12/04, I mailed the old phone back to you.

Very quick, very efficient service! They answered my email and had my new phone shipped out to me within just a couple of days! Which worked out great!! Also, it cost me under $200 to replace, which is even better considering I'd only had my phone a few months and it cost over $800.

I had a small crack in the screen on my phone that I wanted fixed. The phone was less than 4 months old and when I filled out the online claim form, the results showed that the phone was eligible for repair. Once I mailed it in, I received an email approximately 2 days later informing me that my device was unrepairable and that a replacement device has been shipped. I called and after a lengthy discussion I was able to “convince” the claims escalation specialist to send me my original device back instead of the replacement device. Three days later, I received a Asurion branded refurbished phone. Collectively, I have spent around nine hours on the phone trying to get my original device back. The last update that I received was that they had lost my original device and that they would send me a new device. It has been over 48 hours and still no phone.

I never had such an easy, painless experience replacing my broken iPhone before. The morning after Thanksgiving my phone had a little problem with gravity and the screen was shattered to the point that using my touchscreen would result in tiny glass splinters in my fingers. I called AT&T right away to start the insurance process and figured I’d be on hold for hours because it was the day after a holiday. I was pleasantly surprised when they answered my call after only a couple minutes.

The person I talk to was very nice and awesome with helping me get my new device. Thank you so much. Then after talking with her she informed me about getting my new device that I should get it turned on and get the old one back.

Great service and prompt response. This is first time ever filing a claim and when I needed it most, they're quick to reply and help me out with the issue. I definitely recommend to anyone looking for a great insurance company for their phone, I’m very satisfied and thank you again!

I did an online report and was so easy, hassle-free... I tried calling but I was not able to get a hold of anyone, so I did it online. I typed all the information and my daughter got her replacement phone two days after. She was so happy to receive her replacement phone. Thank you.

Filing claim and getting phone was very quick. I’m very satisfied with the service. Thank you for being there when I needed you. I was so surprise how quick I got the phone so I got to send the broken phone back the same day.

The customer service representative did an excellent job. She was polite, friendly and very professional. I received my package in 2 business days as she stated. Keep during the Excellent job for all of your customers. Have a Merry Christmas and a happy New Year for 2021.

Great service from our valley mall location in Hagerstown MD. Went in after my phone fell out of my pocket, did not realize it and wife ran over it. Was looking for phone, backtracked my steps and found it. They started the replacement process. Only complaint is they said I would have it Tuesday but came Thursday evening. I guess the holiday rush with online shopping played a huge part in the delay. Otherwise very great customer service.

I have a family phone plan with Verizon and in my plan, I had (canceled today) the multi-device insurance plan provided by Asurion. My son's phone screen cracked and due to the safety with the glass possibly injuring him and his mobile schedule, he got the screen fixed right away. He contacted me to let me know. I contact Asurion to see if I could get some sort of reimbursement as their site stated reimbursement. The Asurion rep stated that reimbursement was for other circumstances.

We were very pleased with your company. The representatives were very friendly and helpful especially since the first replacement phone never made it to us and they were very prompt on getting a second phone sent to us. Our only issue was with FedEx.

The shipping could have been faster but all in all I'm very happy with my replacement phone. The claim process online was extremely easy. I appreciated that because usually I'm worn with patience and this being an easy step was especially nice.

The process was relatively painless compared to not having a working phone and I truly appreciate the speed in which the replacement was sent. My father was in and out of the ER for the last week and I needed to have the phone.

I got my replacement phone right away and in great condition! They sent very clear instructions on how to send my old broken device back and provided the label and everything! They even sent a 5g SIM card!! Loved the service!

This was my daughters phone and she received it in a very timely fashion and this made her very happy. I have been an AT&T customer for almost 20 years and have had a couple of phones replaced and Asurion has always come through with flying colors.

The response time of sending the phone was great. The directions that came with the phone to transfer data were not good and there were NO directions about the grey SIM card. I was not able to transfer everything from my broken phone to the replacement phone so I shipped the replacement phone back, and I will either buy a new phone or replace my broken screen. I was not satisfied that my data would not transfer. I even went to the local AT&T store and they could not help me either.

My experience was outstanding! Thank you! My agent was knowledgeable and my phone came in Two days! I had to call back on instructions on how to engage my sim. And my agent then was also fabulous. I’m so grateful!

Shipment came in fast with easy instructions on how to send back the broken phone and erase memory etc. They made this stress free and easy. Shipping box came with a paid postage stamp and wrap to make it even easier.

The new mini came within 2 days of the claim approval. I am impressed. The Asurion team was very helpful in completing the claim on my mini 2. This mini 5 is worlds apart from the very clunky works of the end of my mini 2.

The young man that helped me was so patient, I’m not a tech person and I was very upset that I thought I lost every picture I owned. I am very grateful for how pleasant and patient he was! Thank you so much! In this time it’s hard to find good customer service and this restored my faith!

Speaking with customer service was easy and helpful although it took a little wait to actually reach a person. In the past, I had used the website, which is also easy to navigate. My issues were addressed immediately, and I was glad that we used Asurion.

Phone jack for output malfunction and I went to AT&T store. They gave me your information and it took about 5 to 8 min to complete questions from your Employee and the new phone here next day. Went back to AT&T store and they helped me set up new phone. Very good service.

Replacement came in quick, my device was upgraded without reason or explanation however so I'll be monitoring my bill for increases... Satisfied with all of the replacements I've filed through Asurion.

Excellent service. Replacement phone was here in 2 days. Packed the damaged phone Back in the box and shipped it. Thanks for making it so easy. Would Recommend this service to any other person. I have had multiple claims and Never experienced a problem.

The process to get a replacement phone was quite easy, with the help from the sales person at the Minot AT&T store. I am totally satisfied with the prompt service that I received. I would recommend this service to anyone who purchases a cell phone, because you just never know when something is going to happen to your phone, and I never thought it would happen to myself!

Everything went great! Very easy and we got the phone quickly. I forgot we had the insurance through AT&T. When we went to the store to look for a new phone, the associate there looked at the account and said we had coverage.

The Lady for Asurion who took our Claim was Excellent. However the Web Site would not take my Reply Documents in .Doc or .Pdf or .jpg. I had to go to a local Store to Fax them. Otherwise, Asurion was Great. Thanks.

Prompt service with claim. Quick delivery of replacement phone. Polite and simple access for tech help to activate the new phone. Easy and simple instructions to return the broken phone, having all packaging supplied as well as tape and label for mailing.

I had a great experience. I thought I had a discount on my deductible but I had to pay $250. Other than that it was a good experience. I received the phone in one day. I would like a to see a better deductible discount for the ones that doesn’t use it often.

The process was easy and the phone was delivered promptly. No problems. It was delivered within two days of filling the claim. The whole process is automated and can be completed in full on line. Thanks for a job well done.

Asurion has a great customer service. I received the replacement phone. Thank you for the good service, everything was done online which was very helpful. There was always a communication via email for updates. It was a great experience, I am thinking of you as Asurion for other electrical places at my house because the service is very good.

Easy and painless. I thought I would get my Ten Max but they sent me a 11 so I was very happy with that. I do however miss the larger screen but I am happy with this one. I recommend that everyone should have insurance cause you never know when you might need it.

I was very pleased with the customer service. Very personable and answered all my questions. The lady who helped me with the claim was very understanding because I was a little irritated with my son and could not do it online. She was able to calmly walk me through the process in turn calming me. When it was time to activate the phone the gentleman was also helpful and understanding with my son. Thank you for an easy experience.

My phone was ran over and was completely unrepairable. After filing a claim, there was an automated response "GOOD NEWS. Your device can possibly be repaired. I knew this was not the case due to the condition of the phone. I requested a loaner phone that is 4 operating systems and 4 years old.. I can't access ANY of the things I need for my life on this loaner phone. 3 days later I get an email that they need me to call. I did and they told me phone was not repairable, like I knew, and they were sending my replacement out as soon as payment was received. My payment wouldn't go through so I tried a different card and it didn't work.

I've always received my replacement device in a timely manner. Asurion has been the best insurance to buy because bad things really do happen to your smart devices. I also love that they send you a new device and not some old refurbished joint.

It was virtually effortless. As a matter of fact we got the phone and my daughter didn't like the color and the operator said, "No problem. Just send it back. We'll send out the one she wants." I could not be happier and my twelve-year-old stop crying. Thank you.

I am truly pleased with the experience I had with Asurion. I was able to reconnect with my friends and family with my replacement phone and it was very easy for me to reactivate my phone. Shipping was simple and setting up was a breeze. Thank you very much asurion.

Excellent customer service, I tried to do it in my computer and I was unable to, so I called customer service and person I spoke with was so very friendly and helpful, and the delivery was fast as well, thank you very much for the service you offer.

I was extremely satisfied with AT&T's Asurion. I would definitely use it again. I just had to call, email & use the confirmation code. It wasn't the easiest or hardest. Just follow the prompts & procedures. I have to say, that when you need to use Asurion, contact them immediately.

My daughter's phone broke and was not able to be repaired. We called Asurion and was connected to representative immediately. She was super helpful. Did a great job with my insurance claim. It was fast and very easy to file claim and get new device.

Filing the claim through AT&T was fast and easy. Asurion’s response was immediate. Replacement of devices was so fast. Very happy with the whole transaction. The replacements were an upgrade. I am definitely glad I had chosen to have protection on my devices.

Very easy transaction, no problems, simple and user friendly, did it all online, box I felt could have been a little better made and an extra piece of tape would have been nice but altogether it was very simple and easy. Took to UPS store and just handed it to them,.

Everything went extremely fast! Shipping was spot on. However the phone that was sent is doing the exact same thing. 6:00 am fully charged, battery on low power mode, low light and closed all apps and at 11:00 am I have 29% battery and nothing to reserve... This is not working out!! Help!

My experience was the absolute best, there is not one thing that needs to change. Everyone was kind, patient, and informative and my results were amazing, I got my new cell less than 24 hrs. You're the best, never had such good service with a cell phone server ever. Thank you,

Everyone was so helpful and the delivery was so quick! I greatly appreciate all the help from the Fairview Heights Illinois Store! Thank you so much for all the HELP!! My niece only had to go one night without a phone with her newborn and two year old. It was amazing how quick it all happened with using the At&t insurance. We all really appreciated how quick the service was done and handled.

The agent was very kind and helped me with my replacement phone. Although they didn’t have the red phone she offered me the option to wait. My phone arrived Friday at noon. I took my phone to the local AT&T store to restore my phone.

My brand new iPhone was destroyed Fuerbach. I accidentally dropped it in the street and was run over by a couple of cars. It was replaced with a minimum of fuss. The replacement arrived in short order and was easy to set up.

At first I didn’t get a replacement phone so I called and a phone came right away. Now another phone arrived so I need a label to send the extra phone back. I’m sure the delay was a shipping related problem, not Asurion. Agents have been very helpful and taken extra efforts to make sure I was not without a phone and it was greatly appreciated.

Everything was fine except I had to have help with the activation. Once I knew who I was suppose to connect with, was completed in minutes. I am a bit confused why I was not under warranty, I felt I cost myself money by having a warranty and insurance. Overall I’m very satisfied with the outcome and was given excellent customer service.

Needed a phone replaced due to unrepairable damage. Process online was quick and easy to complete! I have used Asurion several times over the years and would not live without it! Return box and instructions included with replacement phone making it seamless to set up. Strongly recommend!

The young man I spoke with was very knowledgeable and friendly. He did an amazing job helping me with my issue. I was not able to complete the claim online but he helped me out with that as well. Great experience.

The claims process was quick and easy. Didn’t take long to process the claim and also received my replacement device. From the beginnings of the step to the very end it was extremely easy. The fast shipping and light new device I received was amazing. Great customer service.

Techs were friendly, knowledgeable and very PATIENT! Gave me a sense of security knowing they were doing what they do best. Great price on my phone warranty, didn't even know that it was covered until my talking to Asurion.

This place offers an unlimited screen breakage protection warranty. The first time trying to use it, they said my phone is not eligible. That's 2 years I wasted my money. Don't fall for their lies! Do not get burned since they don't care about their customers.

Couldn’t be happier with the quick response and replacement phone. All I had to do was switch the SIM card and I was back in business. Altogether pleased with my insurance claim. I’d definitely recommend Asurion to others. I thought paying $9/month on top of my AT&T bill was pricey but it paid for itself in spades.

Had issue with phone which was cracked. Made a claim and had it by the next business day. It worked out because I work from my phone now so I never missed a beat with work. Couldn’t think about what could’ve happen if I had to wait longer.

Initially I placed an insurance claim. That first contact was horrible and I went through the motions just to get over with. After 16 days waiting I called back and the representatives were great. One was online and the other on the phone. Very professional and took care of the problem. A couple of days later the phone arrived. The Tech was great, patient and professional. Took care of guiding me all the way. The only reason why I made it a 4 star. If it not for the professionalism of the rest of the representatives, it would have been 3 or even a 2 star. Other than that great across the board.

This experience provided a seamless process and rapid delivery. I was very satisfied with how everything was handle by the Asurion team. During the COVID19 pandemic it could not have be executed any better. I would recommend this service to others when a replacement device is needed.

Wonderful wonder wonderful!! The entire process was easy breezy! From filing the claim one day, receiving the phone the next! Not to mention, activation was a cinch! I used the new tech app to chat with a wonderful young man who was able to get me all set up on only minutes. It was a totally painless process & thank you for such a great experience!!

This coverage was a lifesaver, would highly recommend investing in this warranty. I have used Asurion for years and have never had a major issue. The replacement device came quickly and I was up and running in no time. Highly recommend this company to tech and gadget enthusiasts alike.

Replacement phone came in rather quick. Online instructions to activate and set up new phone were easy to follow (including erasing damaged device), it only took me a couple of times trying, but I finally completed the transaction. Appreciate the enclosed return items (pouch, box and prepaid label to return the damaged device).

Guys did great - fast with excellent service! Thanks - I’d recommend this service to anyone. Very much appreciate it, if it wasn’t for you guys - I would still be without a phone when someone had stolen from me.

I had some trouble completing the replacement. I was only getting the text option and that was part of the problem with the phone that needed replacing. I was able to go on the live chat. The person I dealt with was super helpful in getting the replacement shipped.

It was simple once the phone arrived. My only problem would having to pay to send the phone back but aye nothing's perfect. Nonetheless the set up steps was easy. The phone did everything for me basically a big plus. Thanks.

It has taken time to get my phone close to where it was since I lost it. Once it updated some but not all was in the update. Thanks for all your help. I was also happy to get the same phone. Galaxy S9.

This is the worst claim experience I have ever seen. The only claim we have had to file in three years and Asurion has botched it up at every turn. They shipped the first replacement phone to the wrong location. Then denied next day delivery of the second phone. Wondering why we even need insurance with service like this. What a waste of time and money.

The online instructions were very hard to follow. Had to rely on phone instructions from your representatives that they gave. They were a big help. We would not have been able to do it from the web site.

Lost my phone in the lake and it was not recoverable. I called Asurion about the claim and they sent my phone no problems. I was treated very well. Not a bad experience at all other than losing my other phone.

Happy with AT&T as always! I am not a fan of FedEx as they left my box on the porch. Never even rang the door bell. I was home all day! It was very cold outside that day, I am just glad it didn't damage the phone.

Phone was not delivered on the day and time promised. Rescheduled for a couple days later. Support was helpful in the migration from old device to new. Overall happy with getting a replacement phone and getting it working. Would be five stars if original commitment met. At least only a two day delay and now all is well.

In less than 48 hours from the filing of my claim (on a Saturday, to boot) I had my replacement device. The process was simple and each step was well explained. It was so simple that I cannot comment on the level of service from the representatives, as I had no need to contact one.

I've been using Asurion for about four or five years, and I've had to have a phone replaced about three times. In every case, the replacement phone has arrived quickly (in a few days, at most) and copying over all of the data, contacts, phone numbers, photos, etc. has gone without a hitch. A good job and quick service by Asurion. Thank you.

After several attempts in activating phone I called customer service number..Wait time was minimal.. Agent extremely helpful and patient as he assisted in activating replacement phone.. I was very pleased with customer service agent.. I would strongly encourage one to use Asurion Pro techs.

All good on the process. Fast and very easy. $168 for the deductible is very high since I pay a monthly charge. $50 is more reasonable for a deductible. The customer service agent was great. Had to use the online chat and could not complete the claim online.

Over the phone service was great. Everyone I spoke to was willing to help. The website was kind of hard to find what I wanted. I was sent a code to the old phone which wasn’t working so that was a little frustrating but other than that the whole experience was good. Excellent over the phone service.

The ATT Store was only helpful in giving me the phone number for activating my insurance. Beth with ATT was most patient in helping me set up the replacement phone. The Asurion folks were helpful in navigating the process and it arrived the next day as promised.