Asurion Reviews

It was very easy to process a claim online.. Did not have to spend time on the phone. Replacement phone arrived when expected and in good condition. Received an email with instructions on how to transfer contacts, etc from old phone. The whole process was very simple.

The person we spoke to on the phone was very considerate and professional. I couldn't believe I received my new phone in two days! Unfortunately, I immediately sent back my old one (that never worked right from the beginning) and now I can't transfer my information, contacts, etc. At our local store, I received no help at all. Thank you.

I had a great experience with Asurion and the process to get my phone replaced was simple. The deductible was fair and I received it quickly so I wasn’t without my phone. I received a refurbished iPhone and the phone I received was a great replacement.

Speaker went out of my 11 Pro Max, had a new one the next day! Only problem is, it cost me $150! Should have been free, cause they’ll do a $30 fix and turnaround and do the same thing with someone else.

They are always so helpful. They always take the time to help when I call. They always find us the best deals on service. They give us the best discounts. Staff are always so friendly and willing to help. AT&T is a great company. Service could be better in some areas but otherwise it is great service.

The technician was professional and knowledgeable. Not the rude kind who shows up like you know nothing. Was very helpful with the overall experience. Explained a few ins and outs of company to the customers advantage.

Customer service is amazing, keep up the good work. Thank you for your your service. I always get the best customer services at Asurion customer accounts. Every time I lose my phone Asurion is able to ship me another one. Great job.

Great replacement and came right on time for the holidays. Please keep doing a wonderful job. I love the new or refurbished phone. I'm glad I was able to receive this in such a timely manner. The form to fill out was easy.

Great service from the salesperson at ATT store in Osage Beach, MO his name was Jon, he was very helpful and took time to make sure our concerns were addressed. We are very happy with the claims process and the replacement phone.

Great service and super fast shipping. Was easy as going online fill out a few things and the phone showed up the next day. They gave me everything I needed to send the phone back and get the other one hooked up. That's what I call service. Thank you.

I was excited to get my new phone in less than 24 hours of ordering it through Asurion. I was very impressed and happy to see the process work so fast. This was one of my best experiences. Job well done.

The speed and quality that you guys offer with the service is bar none the best I've ever dealt with. In today's times it's extremely difficult after losing or hurting your phone to the point you can't use it so the fast times that you guys have to get us back in the game is incredible. Thank you so much for your quick and prompt service worth.

Very pleased with our experience. Did need to take the new phone to AT&T to help set up. It everything worked out beautifully we were especially pleased because we were not aware or had forgotten that we had insurance on my daughter’s phone. So a very pleasant experience!

I was extremely satisfied with service it was very easy and I received my replacement immediately. I would and I always do refer refer and friends and family to Asurion whether their item is damaged, lost or stored. It is very helpful and convenient to always have insurance to go through Asurion.

Everything went very well. I filed the claim with Asurion and they promptly worked with me to replace my broken phone. I set my new phone up, by using the info that they sent me and my new phone is now working Great. Thanks again!

The transaction went very well, except they sent the wrong phone, (Samsung instead of iPhone) but they immediately sent the correct phone. We mailed that one back but they sent the correct phone during the same time. Other than the phone mix-up everything was great. Quite impressed with the speed of the whole deal. New phone works great. Thank you.

At&t is the best carrier! Anytime I have needed help with anything they are always there to help with a smile! Thank you for a job well done with a smile that I may not be able to see thru your masks but I can see it in your eyes and voice! Thank you sincerely!

Very helpful and professional replacing my son's phone after it was stolen. The staff at Adirondack made the process to replace the phone easy. The replacement phone was sent quickly and the staff was very helpful when I had trouble setting up the phone.

I dropped my phone and it was heavily damaged. Luckily I had insurance that I paid for in case of accident. First thing I find out when put my claim in is that I owe $150 to get a replacement. Very costly!

A+++ service. I was upset at first when completing my claim online and saw my phone model was discontinued and tried offering a phone of lesser/non-equal value. I decided to call support and the customer service staff I dealt with were amazing! They went above and beyond to make things right and offer me a newer model of the phone! Thank you so much!

The customer service person was very helpful. He was able to complete my clam and explained everything I need to know watch made it easier to complete my return of my phone. He was nice and polite and very informed of the process that he told me I would have to complete.

Overall everything was great, I did feel as though the questions that were asked were a bit much. When I called in everyone was very helpful & knowledgeable! This was a great experience & quick too. Thanks for this opportunity and service.

I'm very pleased with your service. The phone arrived the very next day! Your website was easy to navigate. I also appreciate that you included a return label and box. I don't know that it could be much easier. Thank you!

The gentleman helping me was very helpful but due to his having me update the IOS in an effort to fix the issue (which it didn’t) his call didn’t come thru and they never returned the call as stated. In lieu of that, I’ve researched the issue and think I’ve possibly resolved it. Time will tell.

I was having issues with getting this replacement done online. I called and was pleasantly surprised when I was kindly greeted and assisted in a timely manner. The reps that I worked with during this extremely short process were great.

Overall happy and thankful. My technical issues were many and I knew it was a chore made worse due to some strange mishaps. One employee I spoke with using the ProTeck call center seemed unwilling to assist or maybe she actually knew less than I did which is next to nothing about the initial set up of the replacement phone. The others were eager and helped to settle my nerves after initially getting off track somewhat. The super fast shipping was extraordinarily good; fantastic actually. That meant a lot! Thanks. Again though, I am thankful to have the support Asurion provided and am back up and running again. :)

Quick, Fast and Easy. The whole process was painless. Simply went online and selected the type of claim I wanted to submit. Picked the replacement and the process was pretty much over after that. Great job. Definitely recommend to all my family in the future. Thank you again.

My wife started having problems with hearing the other person over the phone. (After 2 years of having the phone) I was able to get a replacement with no hassle and my wife is now very happy to use her phone again. Replacement did not take long to arrive either.

You made this so easy for me. Even in the middle of the busy holiday mail season and a snowstorm, my new phone arrived in a timely manner. Followed your simple instructions to return the old phone after transferring the data to the new one. Couldn't have been easier. Thanks!

Had trouble with FedEx Trying to deliver my replacement phone. First it said it was delivered but they never did. Second time finally arrived. Overall got great help from tech to transfer data and reset old phone to factory reset. Thank you.

Karla was absolutely patient and helpful. The instructions provided with the device is useless. I wasted the best part of the morning doing this but Karla saved the day. I had problems with the sim card which didn't fit the little tray.

Wish the deductible wasn’t so high, but I filed claim at 2 pm and received the replacement watch by lunch the very next day. Hard to complain about that. The only reason I don’t give 5 stars is because of the deductible amount.

Super easy to work with and to understand. The phone arrived a few days after the claim was submitted. I have had to make a claim on phones I have owned in the past. I recommend insuring any of your devices for the simple fact that if something goes wrong you can contact Asurion and they always have a resolution.

After I waited 45 min on the phone to get customer service and 20 minutes on the phone with him he finally decided to send me to insurance claim dept!! (Wasn’t too impressed with customer service). Once I was connected with y’all the lady was great and very helpful! Answered all my questions! So yes I was very pleased with the claim department! Thank you!

My experience was a good one. Instructions were given and returning my device was easy. My device was in great shape and worked perfectly. My device was delivered in a timely manner. I was able to receive my device but my Sim card wasn’t functional. However removing my Sim card from my old device and inserting into my new device solve my problem. My experience with Asurion was better this time than the last time.

My phone was stolen and requested a replacement. People assisting me were very polite and helpful, answered all questions to my understanding. Service was very fast, received replacement in 3 days, package was very good and secured. The cost of the replacement is a little high, but I guess it is better than paying for a new one.

Quick response in fulfilling my claim after my phone was lost. The process was easy and took only minimal time to complete online. I received notification when my refurbished phone shipped and the expected delivery date, which was on point.

My phone screen froze. Calls could come in and I would answer the call and talk for two minutes then the phone would reset itself during the call. I reported the claim online. It was so easy. I received my phone in 2 days. I was so pleased with the way my claim was handled.

My rep was amazing. Excellent customer service!! She was friendly, helpful and very patient with me. She Walked me through every step. I appreciate the service. It was very easy to use. We received the phone the next day and the set up process was super easy.

My daughter was out shopping, in and out of cabs, in and out of the stores and she lost her phone. So I had to call up and get her a replacement phone. It came pretty quick. We could have came a little quicker but she got it. It’s up running. Thank God.

More connectivity can mean more complexity. Our plans also include one-tap access to tech experts who can help answer your toughest tech questions. However, if you need phone support to make sure you are doing something correctly. And, what you are trying to accomplish is more than the "narrow/please keep in by box support" offered by your website and your text support. Efficiency should not lose sight of being an effective solution to your customer's needs. So, spending time holding, then texting and then finally getting someone who understands your question is not what I would call Pro Tech support. It is what I call frustrating....

I’m very happy with the service, customer service. Very efficient and friendly, answer all my questions and was very polite. The device got here sooner. Thani though and I more than happy because it is even a newer model than my lost and very happy with the company.

Great except don't like having to pay a deductible to get phone replaced. I pay too much every month for insurance for have to pay so much. That's all I have to say. You don't need any more information from me. I'm done with this review.

Very easy to put in the claim. Replacement Phone came quickly (bad weather delayed it 2 days but not Asurion's fault). Clear directions and easy to send back broken phone in the self addressed pouch. Hoping we won’t have to replace anymore but happy to Know the process is simple. Only downside is the cost. It’s pretty expensive.

Excellent and quick in shipping the item. They handled it in a very reasonable and quick response. The phone works excellent and have no problems with it. Easy access to the site and quick in shipping and answering all the questions I had.

The phone came when it was suppose to. Their trouble came when trying to activate the phone. I would like to know if the replacement can be insured. I will use this insurance again. It was easy to get the replacement.

Very rude and did not remedy the malfunctioning laptop. Do not fall for their 'quick & easy' hype in their advertisement. Amazon owned the problem and came through for us. I won't ever consider using Asurion again.

The instructions in the box for setup were unclear. It referenced an orange card but mine had a gray one. The lady who helped set up my phone and insert my SIM card was extremely helpful patient and personable. She clearly had taken time to experience it herself and gave me tips on how to do it.

Claim was easy to submit online and my replacement device came super fast!! However it is kind of an expensive monthly premium on top of having to pay the deductible, which luckily I hadn’t had a claim so it was half off the deductible price which is roughly half the cost of my phone.

The whole experience was great! First you approved my claim very quickly. Second, I got my replacement phone in a couple of days as you promised. Third, you gave me clear instructions on how to return my faulty phone as well as the means and materials to make the return as easy and smooth as possible. Thank you very much!!

I made the claim on Saturday and had my phone on Monday. It was packaged nicely and works great. I also got my deductible reduced because I have not made a claim on the phone before. The monthly charge for the insurance is worth it.

My only problem is that you sent me a 40mm watch replacement instead of the 42mm. If I can get an explanation of why the correct size wasn’t replaced would be greatly appreciated. But my overall experience was good. Thanks.

I was so pleased with the service I received. My phone came right away. Thanks Asurion for your great service. I will continue to use your insurance. I have been using your service for six years or more. What a great service you have been doing for my phone.

It was very easy to fill out the claim and submit it to the company. Great correspondence from the company. We had choice of deliver to home that day or delivery to our home, we chose 2 day delivery. Would recommend to friends.

A replacement phone was received the day after filing a claim. My phone call to Asurion Customer Service was handled efficiently and exceeded my expectations. Great service on all aspects of this encounter. Would recommend this plan for covering a cell phone.

I'm very satisfied with the replacement phone and phone charger. It arrived quickly as mentioned by the Verizon representative who was very helpful with the process. He also helped with initiating the transfer of all my data from the old phone to the new phone. I'm satisfied.

Filing a claim with extremely easy, took me less than 60 seconds. I received my phone within 48 hours. Although it wasn't my exact phone, it actually was a step up! This process was way easier than I thought it was going to be!

My son's phone was damaged and needed to be replaced, I called and the Phone was replaced in one day. Awesome service. Instructions on how to return phone was simple and direct. Very happy with the insurance.

Quick and easy online process. Ordering replacement, shipment tracking and return policy were easy and instructions were simple to understand. This was our first time having to file a claim. Very satisfied with our experience.

Replacing my phone after I had cracked it was so simple and easy. I called, they sent it to me. It arrived quickly. The set up was clear. It was easy to pack up and send back my old phone. Almost effortless!

Sadly I ended up breaking my phone at work. Contacted Asurion to see about replacing my device and they were definitely a big help. They sent me a new device within 2 days and helped me set it up and made it a breeze to send back my damaged device. I appreciate the help.

I was very hesitant to file a claim. Once I got started I was pleasantly surprised how easy the process was. The shipping of the product was fast and prompt. The customer service over the phone was nice as clear with communication. Fabulous experience.

AT&T is awesome. I've been a customer for years. Always have good service when I need them. Having the insurance is a godsend. I mean I really don't ever get a new phone until mine breaks or it gets lost. Whatever comes first.

I called on Wednesday and had my replacement phone on Thursday. Transferring my data, etc. was easy. I received an upgrade too. I am very pleased with the service quality and the product. So glad I had the good sense to get the insurance!

I was impressed with the quality and professional service. The phone arrived in a timely manner. And working out of town was not a problem. The phone was sent to a different location and communications were restored. I would recommend this service. Thank you.

Fast service and easy to figure out. Easy to submit the issue and get it resolved. Ended up saving me a lot of money. It was also very easy to send my cracked phone back. It was easy to understand and I would definitely use this service again.

I had a great experience with replacing my daughter’s phone after she had an issue with the screen not working. It took me a few minutes to go online and we received the new phone within 2 days after filing the case. If I had any questions they were answered in a short and timely manner. I couldn’t have asked for a better experience. Glad to have Asurion as our insurance carrier for our phones and tablets.

The service was fantastic and I could not have asked for greater attention and service. Thanks. He was able to resolve all my issues and problems. They were quick and on point. I hope when I have a problem I get that same good quality from the next individual.

The representative was friendly and spoke clear. The instructions easily to follow to activate the new iPhone and close down the old. With the final steps of activation and answered questions that concerned me about another phone. I was pleased.

They provided a very smooth process. They made it super easy without hassles... My daughter had broken phone and they replaced it. They made a 15 year old who can't live without her phone very happy... We will continue to use this service for all of our phone and wireless devices. They did a great job.

So Asurion don't want to accept my claim because the Amazon receipt doesn't show an SKU of the product. I inform the rep who looking into my claim that amazon doesn't provide SKU on their invoice/ receipt. My claim hasn't been accepted. I provide the save receipt/invoice I submitted the documents the first time. I find it unacceptable and the person who first looks at claims not doing their job. Amazon does not provide a physical receipt. They provide an invoice you can print showing this is more enough evidence of proof of purchase.

The person who helped me get reconnected to the internet from my office computer was great. He was very patient and walked me through everything step by step. He also gave me information on how to set up the app on my phone to check our bandwidth.

Handled my concern very quickly and accurately. Had my replacement in one day. The online process only took about 5 to 10 minutes to complete. When it time to transfer the information from one phone to the other, I was able to visit a store and they were able to help me.

I went online since didn’t have a phone to call. I filled in as much as I could then got into a section I was not sure about so decided to use chat. The person that assisted me was very helpful and patient and guided me along the way until I was able to file the claim.

I am very happy and pleased with the replacement of my phone and my husband's phone! Very prompt with delivery and handling of the entire process! Thank you for a speedy replacement. Will recommend At&T to all my family and friends!!!!

I completed my request for a new phone and had a replacement in hand in less than 24 hours. The technician that helped me activate my phone was knowledgeable and gave me clear instructions. Made the painful experience of replacing a broken phone as painless as possible. Thank you.

We called because the Phone had a cracked screen and damaged, they did a Phone replacement. Got it next day! It was easy to transfer the data from the old phone to the new phone and had the return labels needed to return.

The entire experience was great! The online experience to receiving the phones in a timely manner to activating them was perfecto! Very pleased with Asurion's services. The customer service reps were awesome, they both were very friendly, knowledgeable, and nice.

The customer service representative was very professional, friendly, and knowledgeable. My issue was resolved in a timely fashion and my replacement device and return packaging and labels arrived on time. Thank you for helping me get reconnected with my friends and family!

The claim on my Note Ultra is good. I still need updates on my A Fold 2. Otherwise it was a good experience. The operator confused the sim card being transferred from my mother's Z flip to my new Razr as it being transferred from my z fold 2 instead. Thus complicating the second claim.

Every time we’ve had an incident with our phones Asurion has responded quickly and we had a replacement before the level of stress or craziness has kicked in. Especially dealing with teenagers and now with the COVID-19 their lives depend on their phones. Thank you Asurion.

Was a decent upgrade under the circumstances. Didn't have Galaxy S7s or S8s ended up with a S9 so can't really complain. Welcome to the modern world of Android phones. Don't know how to use it but time will tell.

Process was fairly simple. Phone arrived less than 24 hours. Return process was simple. There is a lot guidance around how to transfer to a new phone which is great if you are non-technical. We didn’t have to use it. Overall, it was a great experience.

I had same day delivery, the first day which was Saturday, the phone didn’t come. Then I did it again Sunday and it didn’t come. I have a call back number that wasn’t the same as the number I lost because it’ll be pointless to call the number of a phone that was lost. I called again Sunday to get my replacement device and it was delivered on Tuesday. When I activated my phone I noticed that the delivery technician on Sunday called my phone and left 2 voicemails, why call the phone if I don’t have one. It took me 4 days to get my phone, I called in for work sitting back waiting on Saturday and Sunday. I bought an phone on Sunday because I couldn’t miss any more days to wait on a phone. I returned the phone once I received the device from Asurion and had to pay a restock/repackaged fee to return the phone. This was the overall worst experience ever when filing a claim.

Smooth and easy transaction. Had a little problem with FedEx but Asurion helped us thru it as well and handled the whole thing smoothly. Phone arrived quickly even with the FedEx delay. Easy to unpack and set up the new phone, and super easy to return the damaged one.

It was very quick and efficient! My new phone was delivered to me in under 24 hours! Filling out the insurance claim was very easy and user friendly. The only thing I would change is give a little more time than 10 days to return the old device as I work full time and it is a small window to get it mailed off. Overall very impressed!

My son's older Samsung was badly damaged in an accidental drop and was replaced. The process was quick and he thinks the new replacement works much better than his old phone ever did. He is very happy, so thank you.

After purchasing a $1500 refrigerator through JC Penney I thought it was a good idea to add the protection plan warranty they offered through Asurion for $160. This has proved to be a huge waste of money as my refrigerator broke one year after I purchased it and I have now been trying to get a rebate or repair for months. After months of attempting to work with Asurion to get a repair or replacement fridge I have still been unsuccessful as these people don't answer the phones lines, don't send maintenance repair workers when they say they will and generally give you every excuse as to why they won't replace or repair your item.

Excellent customer service. The representative was very helpful. The representative answered every question I asked in a very professional manner. He was definitely helpful in guiding me on how to solve the issue I was having. I’d give the representative an A+ for helping with the questions I had. The hold time was kinda long and I understand the high call volume but when I was connected questions were answered in a timely like fashion. Very very professional on how he handled the call and I’m appreciative for his courtesy. The solution to my problem was solved within the matter of minutes after a 20 minute wait on hold.

Your weekend crew needs to be more people friendly. Was on phone 2 times. Each time was 45 mins trying to tell them cant get e mail or texts on my phone. I was at work at time. Had to leave early to go to a At& t store for help. Had to call back again to talk to get everything I needed to get a used phone redone. Phone not a new replacement.

Customer service staff were professional, friendly and supportive. My deductible was very low and the replacement phone arrived the next day. I've used Asurion twice for phone replacement and have been 100% satisfied each time. I highly recommend Asurion for an insurance provider for your device.

I dont typically review companies, but Asurion has really went above and beyond when it comes to nickle and diming. T-Mobile has lost my business. Replacing a phone through their "services" is nearly impossible. I had sent a request for phone repairs online, they never sent a replacement phone and a few weeks later I called back asking about it. They then again charged me and unintentionally send me TWO replacement phones, one of which I returned to sender.

Great customer service. Problem resolved in a timely manner and the replacement was delivered sooner than expected. My son loves his replacement and we will continue to do business with Asurion in the future. Thank you so much for your service.

I received the phone the very next day. I was upset it was a refurbished phone, I was told by the AT&T customer service rep, that it would definitely be a new phone and I would get my color, which I was only given black as the color option. But I am happy I have a phone to use again. Thank you for making this an easy process.

I had a problem with my phone holding a charge. I reported the problem on Monday evening. Boy was I shocked when my replacement phone was delivered on Tuesday morning. Most companies customer service has been lacking lately due to COVID. Asurion went above and beyond.

I needed to replace my son's iPhone 11. So I thought, it turns out that what I really had was an iPhone SE series. This was shocking to me, but nothing Asurion did. Asurion replaced the broken phone in a timely manner and was very customer service friendly.

Asurion was responsive and handled my claim with timeliness and professionally. The circumstance was unfortunate but Asurion made up for the unpleasant experience and loss with their professionalism and promptness. I would recommend them for the needed protection and assurance of mind that if you are to lose your phone through theft or misplace that Asurion is there to back you up.

My experience this go around with Asurion was good. No complaints here. Only once I’ve had an issue and it was fixed, so I recommend them to anyone who has AT&T’s service and phones. Please be kind and courteous to your customers is the only thing I could say to your employees.

The replacement of my phone was easy and fast. Some confusion with the automated system attempting to send a password to a stolen phone. But was quickly corrected by a live conversation with a representative on the phone. Just a small glitch in the software.

Everything was great. The lady who helped us had connection issues (don’t know which side), either way allowed my son to assist since I couldn’t hear. Once everything was finalized, everything came through and documented. The only downside is the prompts to get you where you need to be. That needs to be sped up somehow.

Product arrived promptly and intact. Transition to activate phone went smooth however, I could not transfer data from the old device because of the functionality of the screen and there was a pin code. It is great to know that I can always depend on Asurion.

Amazing Customer service! Yvonne was very helpful, polite, and empathetic. She was wonderful to work and made a bad day less stressful to work through. I had hoped to rate her after our call but was disconnected on my end. Either way, Yvonne was the representative who helped me through a rough day. She is an amazing professional!

I had my new device the next day! Looked practically brand new! The speaker on my phone went out and it was covered. They sent me a certified device in less than 24 hours, the exact same device and it came with a charger!

The representative that filed my claim was very knowledgeable and helpful. As promised, I received my new device in two business days. It included instructions to help me set it up. The entire transaction was great from start to finish!

I was very pleased with the service I received from Josh. He was very nice and professional. I could not have asked for a better rep. to assist me. He made my experience with AT&T a very good. Thank you for assisting me.

My son's phone was knocked out of his hand and shattered. Thank goodness for insurance! A new one was set without any hassle. Easy peasy. Customer service was very friendly and knowledgeable and couldn’t make the process easier. I just paid my deductible which was added to my next bill.

I tried calling to make corrections to my claim. I never got ahold of anyone calling and the live chat would be helpful if I had the correct PIN to enter my account. I am upset that I got a refurbished phone as a replacement. I am still making payments for a new phone price, but have a used/refurbished phone. Overall the process was easy and the used phone came in a timely manner.

Our experience was great! Seamless, responsive and simple. The ability to do everything online with an interactive submission. The quick delivery of the replacement phone. The separate email, confirmation of request, instructions to activate and transfer data and what to do with damaged phone.

Could not open phone to delete any info. Your end was terrific, speedy and well handled. Very thankful even at this delicate time, the response time was superb. Had all the mailing receipts needed in the box. Like I said very super job.

Twice I have had to file a claim for two different phones. The first time my boyfriend's phone was stolen. The replacement was here in 2 days. The second time my phones power button actually broke. My replacement was here in 2 days. I didn't have any issues filing claim or paying deposit.

I have had to use this insurance more than I wanted to and all at the same time. All the people I talked to were great. they helped as much as they could. At times I felt like I had to jump through a few hoops but all and all the amount of time it took really wasn't bad.

I hate to pay the extra insurance but it came in handy. Husband broke his screen and it got water damage although it has screen protector AND Otter Box. We just finished paying the phone off. Customer service rep was great! Friendly and very professional. I was able to submit a claim quickly without a hassle. Received the replacement within 2 days which was perfect!

Very helpful and responsive. I had a long wait to get answers to missing phone. Person very helpful and resolved the issue. I am waiting for a refund as I returned my old phone. All customer service people spoken too were polite and helpful.

My phone was dropped in a snow and I had to call in to get a replacement. Everything when great.... I just didn't understand why my deductible was so high. Other than that everything went great. I would definitely use your service it yet.

Asurion has honored their delivery date and the communication from them is impeccable! Usually insurance companies give you a runaround, but Asurion was very professional in handling the replacement of my phone! I am fully satisfied with their service and would recommend them to my friends.

You included a new SIM card with no explanation about it. The instructions said nothing about transferring an existing SIM or using the new one. This caused confusion and a delay in getting set up. So when including a SIM card with a replacement phone, you should say why it's there and what to do with it. If there is no SIM card, add the step of transferring the existing SIM card just to be thorough. The packaging for return was very convenient.

New phone came super quick with simple instructions. I got a little confused at one point so I called the number provided and this woman was able to help me with everything and was very pleasant to speak with! Would definitely recommend using Asurion without hesitation.

Fast claim, just wish shipping wasn’t such and issue. FedEx does not update system very well, but I was happy in the end for my new watch so I can’t complain too much and shipping isn’t their fault. Thank you.

Excellent! Very efficient in sending the replacement and preparing the returning the damaged device although I had a very difficulty trying to make the claim earlier. However, when I tried the second time two months later, it was much easy.

Very fast service. Was very pleased. Only problem was they delivered the package and put on my card. Did not like that at all but the rep on phone did a great job with everything. She was very polite and took her time to explain everything.

Fast service. Lost one of my devices and got help quickly deactivating and blocking lost phone and help me to replace it and set up. Very fast service. I didn't submit one of the forms needed it. They contacted me quickly to let me know and when forms submitted they email me to let me know everything was OK and within a few hours got another email letting me know phone was on the way. Associates showed that they really cared. Thank you.

The automation/screens made it fairly simple to replace my failed device. My one struggle was I do not remember seeing prompts to turn off old/turn on new sequences so that put a baby bump in the process... but all in all... very easy.

I did not receive a email of shipping. I have about 11 emails from the company but not one email telling me about shipping. My box was stolen off my porch by a thief which is sad but it would have helped if I known it had shipped. During the Holidays at of things was late. Gifts I sent to family members was late. I didn’t think my package had been shipped cause of the holiday season. I don’t understand why I didn’t receive the emails about shipping.

From a disappointing and inconvenient loss, your service restored my phone to me in a very timely manner. It was convenient, quick and painless. I wish all of my insurance interactions could be this easy. Exceeded my expectations. Thank you.

Easy and straightforward process with quick delivery - Very happy with how smoothly this worked. Had been contemplating cancelling the service, but this experience has changed my mind to its value. Based on this experience will continue with my service and recommend.

Wonderful tech, fast, friendly, and took care of my issue expertly. My phone stresses me out. He was able to get it up and running quickly. As a nurse, I depend on my phone to do my work and keep in touch with my nurses.

Very helpful activating my phone. Resolved issue right away. The process was quick and painless. She definitely knew the process and was able to fix the issue quickly and efficiently. I will definitely be sticking with Asurion for my phone insurance program.

My Samsung Galaxy Note 8 phone arrived the day before Christmas as a replacement phone. Very pleased with this phone. Not sure I would have chosen the one I was sent, but I like it better than my old LG Stylo 4 phone. The stylus is wonderful! It has a lighted tip and the tip is much more accurate than the one with the Stylo 4. Thank you, Asurion!

It was awesome! Super easy and my agent was very sympathetic to my situation. Delivery of new phone was very fast. Communication was key. I received texts that kept me in the loop. My son is very happy with his now working phone. Thank you so much. I really appreciate the help.

Fast and efficient to replace my phone to accommodate what I like. There are more advanced models, but I wanted this particular one and was accommodated even when it initially said out of stock. Not only did they acquire the phone but it was shipped fast too. To say I lost the phone while out of town on vacation I’m very pleased.

The Replacement phone was delivered in great time and the lady that assisted with activating it was super nice and very helpful. I am very happy with the tech support that was provided and the ease of reporting a stolen phone, through the frustration of having the phone stolen.

The replacement phone was delivered very quickly. The enclosed instructions for setting up the phone were easy to follow. Some of the steps that I had questions about were answered on the website or app.

My phone was stolen so I needed to replace it. The representative help me process the claim. Shipped it within two days. They efficiently help me activate the service upon arrival of the new phone. I was very impressed with the overall experience in dealing with Asurion. I would definitely recommend them to others.

The service was fast and the phone came quickly. There was no hassle with the reps on the phone and everyone was professional. Even during the busy holiday season, the phone came when it was scheduled to arrive. Great job! We are pleased!!!

Took a few times sitting on hold for 20 minutes each to get serviced, but they finally figured things out and were able to get me a replacement phone for my son. Not sure why I'm paying $40 a month for insurance and then also have to pay a $250 deductible.

Easy and quick service. We got the replacement phone the next day! A little bummed we did not get a newer phone or the phone in silver as the original we had. Deductible was high as well, being that we don't have claims.

I received my phone and tablet on time, customer service was great I did not wait on the phone that long. Customer service was very knowledgeable, patient and friendly. I always recommends AT&T to my friends and family. I like the fact that if I have questions there are also option for me to do it online as well.

Quick and easy process. Very reliable service. Contact person was knowledgeable of the issue I was having with my phone and promptly handled my claim without delay. I would recommend Asurion for handling insurance claims. It was a pleasure to be able to submit a claim and not have to wait days for someone to get back with you.

All Good, all went very smoothly. The person I talked with was very professional and courteous and patient with any questions or concerns that I had. I had no idea of how to set the old phones to clear all of my data and she walked me through every step by step process along the way. Thank you for your help.

Thank you for the quick and easy replacement, couldn't have asked for a simpler transition~~~~one suggestion, place instructions on how to transfer old phone to new phone in box please. Fortunately I had a millennial at home to assist but would have been lost if he wasn't here.

We had the phone the next day, through the holidays and the lady that I spoke to on the phone on New Year's to help set it up was VERY nice! I'm sorry that I don't remember her name as she was so patient and wonderful.

During the holiday, I was surprised how the speed of delivery was completed excluding my expectation. Good job! It shows that I have confidence in your service and trust. As long as AT&T updated our insurance on every line of our family.

Received my phone just as expected... received within one day. Thank you for keeping your promise - The person I spoke to on the phone was extremely nice and knew her job well. This is why I use AT&T. Have a great day!!!!

Expeditiously processed my claim and received my replacement phone within 2 days. It was extremely convenient to be able to have this process done online. I would highly recommend Asurion to any person who has a phone.

Thank you so much! The phone was delivered as expected. It was easy to return the old phone with the cracked screen. I appreciate the time and attention paid to my claim. I rarely use insurance and dreaded the process. However, the process was seamless and very easy.

At first the outcome of the information I received transferred my files partially. However, the last person directed me to AT&T transfer and all of my pictures and text information looks great. I was very impressed with this feature an the employee who directed me to the feature.

The prompt response and receipt of the replacement phone is very much appreciated. Although I managed to work through the website in order to complete the transaction, it took my much-younger relative who then performed the transfer to the new phone and then cleaned old phone.

I discovered excellent customer service from Asurion. The Asurion folks provided fast attention and we’re helpful with processing the phone claim. Also I received the replacement phone the next day by FedEx. I am well pleased with Asurion and the service.

I apologize for the delay in my review, life got in the way. We were very appreciative in Verizon's response and help with the return and exchange of my husbands phone. They walked us through every step and helped with getting the data back on his phone. Everyone was courteous and quick to help.

I had a great experience with your company. The service was amazing. Your employees were professional, helpful and nice. It’s was fast and easy. I appreciate your service. I had my phone the next day. Thank you for your help.

Service was good, received replacement phone in 2 days. No real value to the service though. I paid $15/month for 2+ years and was told I was getting a discount in my deductible which was still $149 for a refurbished 2-3 year old iPhone X. I could have bought a phone for the money I have paid in total. And when I called in, they were more focused on trying to upsell me their other plans.

I had a great experience with setting up and activating my new iPhone! The ProTech representative was very friendly and helpful! The instructions she gave me were very clear and easy to follow. I had my new phone up and running in no time! :)

Asurion handled claim efficiently and professionally. I learned a lot about filing claims to get the most from my experience. I will continue to use Asurion for all my devices. Customer service was great, no long waiting time and clear explanation.

Really easy to do a claim online. Really fast. I love it. When I put my information my claim was accepted right away. I don't have to wait that long to get approved. Was fun to see a new device show up at my door the next day.

I had a device that was dropping cellular service and had to have it replaced. After troubleshooting it myself and with AT&T technical support team. After a lot of back and forth between Asurion and AT&T I was finally able to get another device and hopefully it doesn’t have any issues.

The directions and examples shown were easy to follow. The online help worked smoothly to activate my device when I gave her the requested numbers she asked for. Once I powered my device off and on, I was now on the network.

My Asurion agent was extremely helpful, patient, consistent, respectful, and extremely professional. She gave me the best customer service experience that I could ever imagine. She was great.... I hope web. I. All back that I get her for help every time. She went above and beyond.

I received the replacement phone quickly and without issue. The replacement was in great working order and like new. The representative a spoke with to activate my phone was very helpful and knowledgeable.

Asurion responded in a timely manner and help with my insurance claim. Not what I expected to pay but we were provided a new phone so I will continue to keep Asurion as my insurance provider for my phone carrier.

The tech was super kind and helpful. She was patient and quick. The issue I was struggling with was fixed in almost no time. We were reconnected within minutes if we lost connection. She talked to me like a person; she made a connection instead of us having a completely impersonal interaction.

Am happy with the service I received my replacement phone in two days. Because my phone screen was totally blurry. So keep up the great customer service. In everything there's always room for improvement. But right now I have nothing but good reviews right now.

Fast, good quality, and easy! Being able to complete all online is a huge plus. Although I was not happy about paying monthly it surely has helped in this case! I am debating getting this on all my devices now.

Claim was filed and process quickly. Replacement phone was shipped quickly also. I have had really good experiences when filing the claim. It was easy to do and didn’t take a lot of time to fill out. Very quick and easy to do.

My replacement phone had a known defect. I spent some time in a chat with someone who did not correct the issue. Then someone else took over & immediately fixed the problem by identifying I needed a new device. Problem was I had to then call someone to get a new device. A lot of jumping through hoops for a result I knew needed to happen.

My claim was processed without any issues. The customer service representatives were friendly. My phone arrived within the timeframe provided. I called the representative after my phone arrived and he assisted me with some of my problems with my phone.

Everything went pretty good except no idea about how to install SIM card or what it even was. Received the replacement phone. Followed activation instructions and phone didn’t work due to no SIM card. We had to go to YouTube and search for how to install it and what it looked like.

iPad came the next day and they upgraded my iPad to the last one to release. Just give it some patients then you’ll get better. I went through my email daily to get a replacement but once I was able to get it replaced it was worth the wait.

Was an easy way to do a claim online really fast and easy. We don’t need to wait for somebody to answer calls and pass for a different apartments, also we can use this way the 24 hours and 7 days a week. This way can be adjustable to my schedule.

It was dope, it was dank, it was lit, and it was FRESH, from the beginning things were dope, at the middle point things were dank, and to the very end things remained fresh. If the service could be compared to three major words, they would be Dope, Dank, and fresh, with Lit being something that you could add on at the end if appropriate (it was very appropriate). Y’all kick **. Hell yeah.

In the past I have used Asurion only to replace a phone, this time I had to send my phone in for a screen repair. I was told it would be up to 5 business days to get my phone back, no big deal. It's now been over 2 weeks! My phone was delivered on 12/15/20 to Asurion, Asurion did not report it received till 12/23/20, I spoke with a very friendly customer service representative who told me I should have my phone by the 28th... It's now the 1st and I have not been contacted with a tracking number or seen my phone. How do you go from guaranteed 5 business days to now over 2 weeks. Unbelievable.

So, the service was great but when I got my phone, I took it out of the box and it fell off my dining table and the back, near the camera is cracked. I’m shocked because it was less than 48inch drop. Not sure if it was cracked before I opened it or if I did it. Super bummed.

The claim process was easy and quick. It was also extremely easy to set up the new device. I did receive the wrong SIM card for my new phone, however, I was able to use the old one. To return the phone was also a seamless process.

Prompt and good service. I had to call because the claim kept being rejected online, but otherwise it was simple. Once I spoke to a representative, she was able to process the claim with a few questions. The return process for my unusable device was also Simple.

The simplicity of completing the claim form and then receiving replacement phone in 48 hours was awesome. This made the benefit of carrying insurance a great decision. The phone I received as a replacement was absolutely perfect. Thank you for making the process fair and easy.

I ask for a replacement phone. I ask for a new phone since last time I had bad issues with the speaker, so I got the replacement and it keeps on dropping my FaceTime calls so I’m very disappointed and it’s just a waste of time.

Asurion was very prompt, courteous, and clear with their communications with me. Their deductible was reasonable. They were very helpful to me in arranging for the new phone to be delivered in a reasonable time. I appreciate their customer service.

The replacement phone was approved and shipped to me in one day with a very reasonable deductible. The doctor Paul appropriately distinguishes between Occasionally lost or damaged phones versus those gaming the insurance plan for frequent upgrades.

I’m so impressed with Asurion. They don’t beat around the bush. They actually replaced my phone two times in one week. Their response time is a couple of days. I sure am glad I have Asurion. Oh, and their customer service is fantastic.

The only problem is that you have all the automated options before you can talk to a live person. Other than that I am satisfied with your service. I received the replacement phone within the time line that the representative gave me when I called.

Great customer service! Was super easy to file my claim and get my new device the next day! Was there if I had any questions. And the app walked me right through the steps to transfer everything! And the app made sure I had got everything transferred successfully!

I had a Galaxy Fold that required replacement. The process was pretty straightforward. Unfortunately, my phone was stolen from my front door step along with several other packages delivered by Amazon. Asurion staff members were very helpful in navigating me through the process of getting a replacement for the phone that was delivered but never received. I appreciate the assistance. Never a good feeling to have anything stolen especially during the holidays! Receiving the phone in spite of that incident was some much needed redemption for 2020.

We lost our phone and could not find it anywhere. We went to our carrier and they gave us our insurance carrier's number. We called the insurance company and had a new phone delivered the next day. So glad we had insurance.

Insuring my claim was easy on the website and fast. Receiving the new phone was quick. The only issue was setting up my contacts from the old phone that's disabled. If it was ways to save it without being lost.

Representative/tech was great help and very patient. Got everything I needed on my new phone and working properly, excellent service. Fast and easy transition and didn't have to wait on the phone like usual. Love the call back. Thank you for your great service.

It was extremely easy to work with the company. I've used them twice recently and both times the process was smooth, easy and fast. Once we got the replacement it was easy to switch everything over to the new device and sending the old device back was a breeze.

Was amazingly quick and easy to do, got my new phone within 2 days. So happy that I have this service. And I know that I will continue to utilize it in the future. I would recommend this service to everyone for their devices.

Great service and quick response. Received my new phone in less than a full day. They were great handling my claim. I highly recommend that everyone get this insurance. I have only had to use it once before a couple of years ago and they handled my claim just as fast.

Very fast service and very helpful with the entire process! I will continue to use this company to insure my devices. 5 star review for me! I'm very pleased with the extremely fast service I received with this company! And very happy with the product I received.

Customer Service rep was very knowledgeable. Explained everything very well. Listened and answered all my questions and concerns. Very friendly and professional. Replacement phone arrived very quickly. Return of old phone was very easy. Excellent customer service provided. Great to work with for replacement. Felt like I actually got what I paid for with the insurance claim.

Thought I would be receiving new phone. Received remanufactured. Ok balance of warranty. Original phone was lost/stolen. Didn’t get original Apple box or no headphones. Sales rep did not explain the deductible or even mention it. At least explain. Got the phone less than 24 hrs from claim. Great. Haven’t decided on carrier it where I’m going to give the phone to. Overall good experience.

Great experience overall. Would refer to anyone looking to have insurance coverage on a phone or any electronic device through these guys, as we have never been let down. They are professional, courteous, prompt and true to their word with backing up a product.

The wait time was longer than expected, but did get updates on when to expect the replacement phone. The ATT tech was very helpful in getting me reconnected once I received my phone. I recommend the carrier for insurance on your phone.

Gentlemen that helped me via phone was pleasant to speak with and knowledgeable in what needed to be done. He explained everything for me and was happy to help me. Once the claim was submitted the replacement device was shipped and received in a timely manner.

The first person to help with my broken phone did so efficiently and with a great attitude. When my phone arrived and I went back for help, the second person was helpful and informative. The phone arrived quickly through the mail. I’m very pleased with the ease of my experience even with a broken phone.

The second person to help me got the phone replacement taken care of immediately. The first person started the claim, but it did not get processed. I had to call back days later and the next lady did a wonderful job.

I was not able to activate a replacement phone via link provided by email for some reason. But by calling pro tech, the phone was activated easily and Angel was very professional. I was expecting longer hold time but it was less than 10 minutes.

I like how easy it is to manage through the website. I’ve used this insurance company before. They are a great at what they do. The steps are easy to follow with the return package. I especially love the fast overnight shipping.

The representative was quick and efficient in processing my stolen phone request as well as my replacement phone request. I was upset due to my device being stolen and the representative helped me through the whole process and explained everything.

It was great??? Customer service was wonderful very professional. I was happy with my help. Thank you AT&T. I recommend to family and friends that also have great deals on phone. I thank you with all the help and time.

It was fast easy and simple to active. No issues. The delivery was fast also the deposit is billed so that convenience and the phone came with everything needed for activation. And we are able to use the same box to return the old phone so that is also very convenient.