Asurion Reviews

One of the people in no my family plan had his phone stolen. He looked everywhere and backed his tracks to where he had been. Never showed up. Filed a claim with Asurion before 5 pm one day, and received another phone via Fed Ex the next day. All is good now. Good to have Asurion for insurance if you have smart phones since these phones are expensive to replace!

The Asurion and AT&T representatives were very helpful in the replacement of the damaged phone and activation of the new phone without wasting time. The return of the damaged phone was relatively easy and at no cost. I would recommend purchasing this insurance on any new phone.

Quick and easy! The process for replacing the phone was very efficient. Had the new phone within 2 days up and running. We are very pleased with the service. Transferring the data was a little confusing but we figured it out. Thank you for your help!

Easy, Helpful & Great Communication. Really Glad I have Asurion. They have came to my rescue twice now. Great customer service. Would recommend them to all my friends and family, that is if they have AT&T. Cant really think of anything else to say other than they are very helpful.

I broke my phone and had to replace it with insurance. They did a great job making sure that I was able to get it done in a short amount of time. It was much appreciated. The phone was severely broken so it was a matter of time before it was no longer working.

Fast, easy, and reliable. Got a replacement phone within two days and everything works like new. Sent of the damaged phone is the same box the new one came in with and they also provided the tap to seal the package and the shipping label.

I had an issue with an iPhone that was fixed incorrectly following an insurance claim. The issue was addressed immediately and without hassle, which led me to be able to get a new phone and everything sorted out in an extremely timely manner.

My experience with Asurion was great.... The service was friendly and quick. My product arrived in no time, that's how fast they are. Satisfied customer here. I would highly recommend them and look forward to working with them in the future.

Smooth, easy and informative. Execution of process was trouble free and quick. Operator was patient, understanding and knowledgeable. New phone arrived in 48 hrs and activation was very easy following instructions. Return process with tape box and wrap was great. Just had to drop off after completion of packing.

The ease of use of the website was exceptional. The order was fast and accurate. I was able to log in to the site and complete the order with no problems at all. Anyone that needs to submit a claim I would direct them to the website.

I really enjoy talking to the customers. They make me feel like a family. Thanks all of you. For all you do for your people, I really enjoy my phone with AT&T, iT NICE TO DO BUSINESS with them, please keep up with the good work.

Beautiful the help they gave me. Thank you for your help. Keep the good work. The iPad brand new. The only thing it’s silver and mines was gray but I loved it and the only thing I was that you forgot to send me the chip for the iPad but I went to AT&T and they helped me. They put a chip in. Now my iPad Is working. Thank you again for all your help. I recommend Asurion to everyone.

Everything was perfect. Super fast delivery of the new phone. The box included a label and tape to send back my phone that was cracked. There was directions included to help me set my new phone up. I didn't have to leave my home. Everything was perfect and I would use Asurion again in the future.

Filed a claim on Tuesday. Received a phone Wednesday afternoon. They sent a return label along with a piece of tape to tape the original box the replacement phone came in. Called a tech guy to activate the new phone. Pretty easy!

Excellent transaction from start to finish. Rapid delivery too. It came in the day after I placed the claim and was able to put my damaged device in the return box the following day. Instructions were clear and easy to follow.

Great customer service. Quick exchange and product received in great condition. My Apple watch face became separated and they quickly helped with replacing it. I received my new watch within a few days.

Great service. First class all the way around. Reps. were all friendly and helpful. Worked with me to even upgrade my phone when my model was not available. All of the reps that I talked to seemed genuinely interested in helping me. I will consider buying the insurance for my household electronics.

Rep was super helpful in getting the phone activated and walking through set up. The online insurance claim was also very easy to process with filling out and uploading required documents. Overall it was very easy and all involved were helpful.

It was a relatively painless experience. Filling in the insurance form was pretty easy since everything was prompted. After receiving the replacement phone, setting it up was a breeze...I just let the phones "talk" to each other. The only hitch I had was activating the new phone. I apparently input the wrong information and the site prompted me to use the Chat, which I tried...but no one ever came on. I waited twenty minutes the first time and fifteen the second time I tried. There was no information as to my place in queue, so I had no reference as to how long it would take.

The claim and return process was easy. I called the help desk and the person I spoke to was very nice, patient and helpful. I feel I got a good value for the cost of the insurance. I would recommend this service.

It was an easy and fast service. I got my replacement the same day it shipped!!!! It was super easy to file and was hassle free!!! I am so glad we choose to add this insurance to our plans. Thank you for making the process so easy.

Everything was easy to do online and the replacement phone came the next day. I am very pleased with my experience. We went to an AT&T store to help us to set up the phone and how to transfer information from old phone to new phone. I boxed up old phone after clearing it and sent it back.

Asurion was very cooperative when I called/filled out the online erase/stolen phone. I received my phone within 4 days due to the holiday weekend. Sadly. Unfortunately, Verizon did NOT provide good customer service. I had one nice rep that told me my phone was erased and marked as stolen. Then to have another rep (which sounded like an overseas rep) tell me that it was never marked as stolen/erased. Then I was told ‘Chris’ the manager would call me back in ‘an hour’to discuss my concern of the discrepancies with my account and I NEVER received a return call. Extremely horrible customer service from Verizon representatives. Asurion reps were great though. I’m debating on switching to At&T.

Asurion associate did exactly what she said she would. Everything happened in a expedited fashion. Fantastico!!! I would recommend this service to everyone. You can’t go wrong. It’s worth every penny, interaction, convenience applicable. The staff is knowledgeable. The staff is patient. They help with any questions. They go over and above to make sure you get what you need.

Process was helpful and prompt. Phone was shipped within the timeline given and transfer of information was easy. It took 4 days from beginning to end. Asurion's process was efficient and easy. AT&T was helpful also. I would recommend Asurion phone insurance to friends.

I am always satisfy and appreciate everything you’re doing. You’ll never let us down and we will always have your service. I will always refer people to AT&T. Service is always great. Everyone is pleasant and I enjoy having AT&T as my provider.

At first I was told they only had a replacement iPhone 8 in Red or Gold and if I wanted gray I would have to wait weeks. Then the rep said, "Let me check further into availability of Gray." She proceeded to tell me a replacement phone will arrive tomorrow at my home. It arrived and I was extremely pleased. I felt she went above and beyond to satisfy me!! Great Job!!!

Apple iPhone had stopped working correctly and the camera had ceased to work. It was reported to Asurion and they responded quickly with easy to follow directions. A new phone arrived the next day with directions to get it up and running. Also included was a return label to send back the defective phone. Defective phone will be returned on Monday.

Trying to get through your phone system was a pain but filing the claim online and the young lady that assisted me in setting up the phone was a real pleasure to deal with. I owned an IT company for 30 years and I know a great tech support person when I talk to one. I would hire her in a second. And the way Google rebuild all but my pictures was way more than I expected from my dead phone.

My son's phone ** broke...Could not read screen, only occasionally would turn on at all. I guess since we had previous claims on this number our deductible was $200.00 (high since I pay 480 per year in fees). Everything was handled and we got our new phone in 2 or 3 days. I am annoyed that we get messages re a 275 fee if the phone is not erased since, being broken we can't erase anything...We did remove the sim card.

I’ve been responsible all of my 71 years and have never been in the need of a warning from anyone. With that being said my phone was delivered in a timely manner and functioned as anticipated and the returning process was very customer friendly.

My son recently fell down a set of stairs. Other than his pride, nothing broke but his Samsung Galaxy S20 Ultra phone which was in his pocket. Needless to say, it is amazing how dependent we have all become on the availability of a mobile phone these days. I got on the Asurion website, and within 4 minutes, had a replacement on its way. The new phone was Fed-ex'ed to us the next day. By 4:00pm that next day, his new phone was back up and running. Absolutely no problems. Well worth the monthly coverage fee charged by AT&T.

I had the occasion to call a couple times, but not because things were not right. Your staff was fantastic! My first call was to get the claim going and the second was because I couldn't get the watch to work. Thank you for the help and the professional manner the calls were handled!

After speaking with the AT&T rep I called Asurion to start my claim. The representative was knowledgeable and a pleasure to deal with. This was on Monday night and I had my phone up and functioning by Wednesday night. It was a great experience so I recommend that everyone pays the couple of extra dollars for the insurance. Money well spent.

Great experience. My phone was unavailable but did get it replaced. It did take a few weeks. They sent emails regularly and kept in contact. Also they were very helpful and courteous. All I had to do was to reach out by claim.

You was very prompt on helping me with my phone issues, to get a replacement at a reasonable price, due to insurance coverage. I greatly appreciate the refurbished phone and I plan to get a new phone next time. I have been with AT&T for a long time and I will continue to stay with them, due to what you all do. I will get my phone transferred and I will return this worn out phone. Thank you very much! Tim

Our claim was processed quickly and the replacement phone arrived on time. Followed shipments of both replacement and return phones via tracking numbers. Call Center personnel were knowledgeable and courteous. Thanks.

I have purchased the protection plan with Asurion. After the product I bought became defective I called to file the claim with the company. This company is quick to respond, and do very little. I was told my email and phone number were incorrect multiple times, after providing it many times. Customer service reps, which there are many you will need to deal with along this very frustrating process, all need your story all over again. I keep getting told they will send me a shipping label for the return of the item, never received.

They helped me when my phone got stolen! I put in my claim and within a few days my claim got approved and I Got my replacement phone QUICK the next day! I would recommend this insurance company any day!!

Process completed online. It was a quick and easy process. Phone delivered within two days of initial order with Set up instruction as far as back up and transfer of phone data and contact information. Return packaging along with instruction also included.

It was an awesome experience for me and I would recommend all of my friends to use the Asurion site to file a claim. It was a fast and easy way and self-explanatory for anyone to do. Thank you for all your help, thanks.

I had no trouble setting up a claim for my lost/stolen phone. Very simple instructions and website was easy to understand and the replacement phone came very quickly. It came a day earlier than expected and I was impressed with the service. Thank you for a job well done.

The people helping me on the calls to find out about my phone insurance coverage were very helpful. Much better than trying to go to a local store. The technician who helped me connect my new phones was great. Best marks for her.

Was sent a replacement phone immediately after my phone messed up. That phone had issues and wouldn't even let me scroll so I was sent another one the next day. That phone also had problems and the touchscreen didn't function properly so I was sent a new phone that was several years newer than mine. Haven't had any problems since.

My phone slipped out of my pocket while disassembling the guest room bed. Landed on the edge of the power switch on the bed rail making it turn on and off repeatedly. I called Asurion at approximately 4pm that evening. The next morning at about 10am I was delivered a replacement phone identical to my phone. In less than 24hrs. I was up and running as if nothing had changed. I'm thinking I'll be keeping my protection on my device. Thanks Asurion.

Had some issues with the overall data migration between the iPhone because of the SIM card and the IOS update. Overall good experience, but on the IPhone side I could see how it may be confusing to some older populations.

Glenn was very helpful, friendly, excellent. Could not ask for a better out time. Went over and above. I wanted to make sure that I was completely satisfied and I was. It was just a great experience. I would highly recommend y’all.

They were very helpful in replacing my husband's phone. Everything went well and all my questions were answered great. The lady I spoke with was so nice on the phone and did a great job explaining the whole process! Would recommend them to our friends and family and will use them in the future if needed.

Filing the claim was easy. Replacement arrived quickly in good condition. Box delivered. Return envelope included. Ready to go to post office. God is good. Couldn't have asked for an easier process and timely response. Online claim filling is a good thing. No issues during the process. Glad to use Asurion.

Clear instructions which made it very easy to follow the steps and return the old phone. They even provided me with an extra charger which is always great. Would recommend this company to my family and friends in the future.

Great business. I am very impressed by the service. I got the new device in like 2 days. My phone was not turning on at all so they send me a new one and that is so amazing. I just love their service.

The lady that helped me was outstanding!!!! She helped me with the utmost concern for me and my service. I think she should be told that she is doing a great job with customer services and you should be proud to have her serving customers!!!!

We ordered a replacement phone at 4:40 pm on a Friday afternoon and received the package from FedEx at noon on Saturday! Incredible speed. Phone was up and running quickly and working great! The process to order the phone was easy once I found it on the AT&T site. Thank you!

Assistant made a very stressful situation less stressful with his quick and knowledgeable handling of a bad situation. He was friendly and understanding and knew how to handle my claim. I was able to breathe a sigh of relief when our call was completed. Thank you.

Issue resolved in an timely fashion and delivery was on time as scheduled, I would like to commend the person who handled the issue. They were very professional and patient, I enjoy having AT&T as my carrier and will continue to in the future.

First let's start by saying that I did not like the service I received from start, first I chatted with someone and then I was supposed to get a call back to make all arrangements for a replacement due to something being wrong with the phone's speaker, when I finally got a call from someone it was from the incorrect department and for almost an hour I was transferred around and bounced around to people that could not help me. Then someone finally said, "You have to go to file with Asurion. Not us." And then they sent me the text with the information. I went to Asurion, filed my claim but I don't think it is fair that if the phone has an internal issue I am still charged a deductible of $168.

Quick and friendly and the phone was here before I had a chance to miss it. It came as a new phone because they did not have refurbished yet which is amazing. I for sure thought I was going to have to wait on a refurbished one.

The Customer Service was wonderful. Received my replacement phone very quickly. Mailed back my phone immediately but with the holidays, it was delayed a month! Luckily I called and spoke to someone and I was assured that they would note the account and I wouldn't be charged a fee. I was relieved!

Asurion provided a Quick turnaround and good customer service. I received my replacement fast and it works great. I would recommend your service to friends and family. I will continue my subscription and service with your company in the future.

Jonathan and Ansley were very very helpful to me in trying to switch over to the iPhone 8 from my iPhone 5. I had lots of questions answered that I didn't know to ask. I went back several times and they were very patient with me. Thanks.

Very fast service. I called, explained my situation and they had the new phone to me the next day. They sent a return shipping label and explained exactly what to do to get the damaged phone back to them. I kept the old phone a couple days to make sure everything was working correctly and Asurion followed up again with instructions.

Having replacement phone arriving overnight was outstanding. Your representative was very knowledgeable and pleasant during the phone activation. Phone was activated in reasonable time. I couldn't ask for a better experience. I would recommend your service very highly to anyone wanting an insurance program..

This process for getting a replacement mobile phone was fast and easy. In addition, Protech staff provided excellent help via chat in setting up my new phone. After making sure I was all set up, it was time to erase all data from my damaged phone. The return box and shipping supplies allowed me to safely pack my phone for mailing. This entire experience has been a pleasant, hassle-free experience. Kudos!

The representative was very helpful. She was very knowledgeable with the information that was needed in preparing my claim. She was very professional and very detailed. I really appreciate her help. She made the process very easy. Thank you very much.

Device wouldn't keep the charge. Customer service got me the replacement by the next day. Asurion was able to help me keep everything I needed from the old device and swiftly connect my new device. I would definitely recommend AT&T to all my friends.

Everything was great. Only problem I had was box was delivered a little late. It was supposed to be delivered Saturday but received it Monday morning. Other than that I am glad to receive my phone. Glad to have Asurion.

Ordering the replacement was extremely easy. People were very knowledgeable and courteous, explaining clearly every detail of the transaction and what to expect. The deductible was reasonable. I like that it is added to the monthly bill. The phone arrived as promised.

They were right on time ...I needed my phone the next day and it was HERE...You don't realize how much your phone is needed until you are without it. Very appreciative for the time that was put into it for me to have my phone in 1 to 2 days....ONE DAY!!!!

Fast delivery and the most reliable company! I’ve had Verizon for quite a few years now and couldn’t be happier. The service and friendliness of the staff are very polite and helpful. Asurion is a great insurance company as well.

I was pleased with the service I received. My phone replacement arrived in five days with no issues. The process was easy to complete. I appreciated that I could complete my claim online at my pace. My phone arrived when I was told it would and in perfect condition.

Way way too many steps to return phone for replacement. Not clear, required multiple calls (approx 7) and then each time going through multiple prompts to get a real live person to talk to and clarify the coverage and process. Initial info was wrong. Confusing how to prep and ship returned phone. But finally... Did appreciate the follow up notice that the phone was received.

Great experience. Enjoy the new phone - works well and I recommend to make sure to buy insurance especially with the new technology and how sensitive the phones are due to the smart technology. I am grateful to have it.

Great experience overall. Process was easy to work thru and the replacement phone arrived quickly. Setup process was explained well and easy to do. Would recommend purchase if you are someone who might damage your phone. Glad I purchased this for this phone for my sister who can be hard on her electronic products. She cracked the screen and the phone was not working properly so I submitted a claim.

Once my claim was filed with Asurion they kept me informed of the status of my claim and very quickly delivered my replacement. I am very satisfied with Asurion quality of service as well as their promise to insure my assets. I would recommend Asurion to anyone.

Very pleased with customer service over phone. Friendly, quick and very helpful. Made sure that I had everything I needed. Assisted with all problems and made sure all were taken care. Took time to answer all questions. Made sure I was clear and understood. Presented all options to me. Did not pressure me.

Good morning Asurion customer service. Initially my phone was sent to the wrong address so I called and had that address changed to the correct address! You see we are on a shared plan with Michael ** whose passcode is **. I was told he would be refunded the $275 late return fee and I returned the phone well within the 15 day allotted time frame with the enclosed return label. Now I am happy with the replacement phone. Thank you very much, Thomas F **

They did really great service and I got very good phone with the very fast delivery! I appreciate that! Just I open the claim and very fast response. So, overall I really satisfied and I can suggest to everyone! Very good job!!!!

Lost my phone and was thinking the hassle about to begin. But ended up being all good. Faster than I had expected. Easier too. Great. Got the service I pay to receive. I have no complaints ... Surprisingly.. lol said my hubby. Thanks AT&T.

The person I talked to was very polite and coherent with his answers to my questions and he said not to worry about anything that I will get my phone as soon as possible and I also definitely recommend Asurion with my friends.

I received my replacement phone in less than 24 hours and within a few hours of it arriving everything was transferred over. The process went smoothly and no issues at all. Thanks so much for taking care of my needs.

Excellent service and shipping time. New device was very clean and was in perfect working order. The turn around time for receiving my replacement device was within 24 hours. The online system was easy to navigate and I found the process very simple.

I highly recommend Asurion. This company is very accurate and precise! I received my phone the next day and was very satisfied on how quick I received it. They take care of their customers. Also to submit the claim was as easy as one, two and three! Very well explained and easy to do!

The online service is very user friendly. The turnaround time to get replacement was fast too! The entire process from receipt to returning the device was easy. They provide the box, bubble wrap, and tape to return the device. I’m glad I have this service for all my devices.

I received a prepaid phone that would not work for my plan, but I called and they sent out the correct replacement immediately. It was a pleasant experience dealing with the customer service representative of Asurion. I have used them before and was pleased every time.

Everything went well and in a timely manner. The phone came sooner than expected and the set up was easy to do. I'd definitely recommend a friend. Saved me time as well everything was done over the phone and on the internet. I liked that I didnt have to go back and forth to the store for service.

The man I spoke with was excellent in explaining how to set up the phone. 5 stars!! He was thorough and sounded pleased to help me throughout the process. If only everyone who worked in customer service was this polite and thorough.

I highly appreciate all the support and respect that your company and associates have to offer for us consumers and I appreciate all the concerns, opportunity, and experience y'all provided for me about new products as well as promotions y'all had available upon my visit!, Thank y'all very Very Much!!!! For being my #1 insurance service provider!!! Stay safe!!!! Through this pandemic, and god Bless!!! All of y'all at Asurion!!!!

My claim went through quickly. I was worried about the stolen phone, but Asurion & AT&T helped to erase the phone and make it useless. The person who assisted me on the phone was very helpful and assured me it would go to review and quickly settled.

I called after hours and a very sweet man from Tennessee was very helpful. I'm not so happy with the two phones iPhone XR the one I had to send back and now my husband oh is messing up with still owe over 300$ on.

The replacement device came quickly. The only negative was the vague instructions for setting up the new device. The packaging was secure and the return set up was easy. This is the second time I needed to use Asurion and both times were a great experience.

Representative I spoke with was very helpful where I was unable to get the right help online. Got new phone fast and satisfied with service other than online questions. There are not a wide enough range of questions to properly describe damages to the phones. Digitizer damage should be included.

I was treated so well and they answered all my questions even though I had a lot of complicated questions. I can't remember their names but please look in my account and then you will see who they were. They deserve the credit.

My sister is on my account and she could not charge her phone. The technician found out that the charge port was damaged. And sent her a new phone right away. I really appreciate the time technician spent with my sister to help the problems.

Was very easy to file the claim for my phone. Was very fast and efficient. Very easy to understand how to file the claim online and kept you informed every step through the process of the claim. Will definitely recommend to friends and family.

This lady helped me so much, that I will recommend to my friends to obtain insurance on their cell phones & tablets.

The individual I spoke with was very nice and the whole process was only a 10 minute conversation. Within 3 days, I had my phone replaced! Great job! I would have had the phone even sooner but there was inclement weather and the driver couldnt get here.

Great seem very concerned about what happened and how my phone broke. He helped me in every way he could I wish we had more people that cared like him. Excellent customer service!!! Thank you for all you’ve done.

We received the replacement phone quickly! Instructions were helpful to transfer everything between phones. Having the box to mail back the old phone was convenient and easy as well. Online claim filing was easy and quick to do. Thank you very much!

Everything went great with the claim process and I am very please with the replacement phone. Instructions wad clear and we had no issues transferring my pictures and data. The Instructions for returning the damage phone was clear and everything was provided. It went to the post office today 1-23-2021.

Great service. Fast response. Filing the claim was very easy. Had no issues other than waiting for the post office to open so I could send back the broken phone. Easy to follow instructions for set up and to clear the old. Thank you. Have been an AT&T customer for years.

Quick. Easy. Usable for the less 'geeky' guy. User friendly. And most important.. No hoops to jump thru. Just simply got me into a new phone. It's why we choose to stay. We appreciate it very much. Never like hidden hoops.

Lost my phone and filed a claim for a lost phone. Process to file a claim was easy and user friendly. The website was easy to navigate and I was kept informed of the status of my claim. I received my replacement phone promptly. Glad I was protected by Asurion.

We submitted a claim for my Apple Watch. The support was great and fast and I had my replacement within a week. Everything about the experience was easy and beyond expectations. I would recommend this to anyone.

Quick, fast and in a hurry delivery. But the phone wasn't packaged as secure in the phone box in my opinion. It could've been more secure. It was able to be shaken up very easily through travel affairs. Overall I am satisfied. Thanks again.

We were very pleased to find out that after we filed a claim and received a replacement phone the very next day. Then come to find out that there was something wrong with the replacement phone. We called back and even more pleased that they sent another replacement phone with no problems. Thank You so much for your kindness and help.

Lost my Macbook and filed a claim. Asurion was able to get me a replacement very quickly without any issues. Very happy with how everything turned out and I would recommend anyone who has AT&T to get this service. Thanks for the help.

Quick, no time wasted and hassle free. They just MADE IT HAPPEN. From the beginning to the end, they made the process smooth and efficient. The delivery was completed in one day and my wife is beyond satisfied. Thank you.

I husband accidentally left my phone on the bed cover of my truck and drove off. It’s was the day before Christmas Eve and we filed a claim around 7 pm. It was amazing that we received a replacement device the next day which was Christmas Eve. Awesome service. Thanks.

I think you guy’s did a great job. Thank you. I am glad that I had insurance. If not I would have been out of a lot of more money. That is why you should always have insurance on your devices. Anything might happen. Thank you again.

The claim process was simple and quick. I am very please with the timeliness of delivery. FedEx deliver went so fast. I checked my email to see maybe when it was coming in it had already delivered! I was not home for delivery. My device is still there even after three hours.

Excellent service. Got my replacement in two days! The only difficult part was trying to find where to go to submit a claim. Once I found the correct place to submit a claim it was pretty easy and I got several emails letting me know how it was going and when I would receive my phone. Thank you!

Very good service and happy with your service. I will recommend to family and friends about this service with AT&T. Had to problem with two of my phone and you guys did very good. Will only like to be a little cheaper but it is not hat it is. Again thank you.

I was out of town and my mobile phone was stolen without my knowledge. Got online and filed a claim and the whole process was easy to navigate. From the time I got online to the time I received my replacement phone I received my phone by the third day.

Initially the claim was stalled because of issues on Asurion side. After waiting for phone to arrive and it hadn’t in five days I called and had to redo the claim. I wish they had notified me of the issue instead of me having to call them and find out in my own. When I called, they fixed the issue and I received phone in 4 days. Phone was as expected and very much needed.

Deductible was higher than expected, and it did not cover the "lifetime screen" protection nor the unbreakable case which were all part of the package I purchased from AT&T. Hence, while the phone itself was covered, I had to come up with nearly $500 (inclusive of the deductible) to get a replacement phone.

Hassle free process with fast shipping. Couldn’t ask for more. Service was exactly how it was advertised, which isn’t always the case when in comes to insurances. Would be nice if there was an upgrade option for your replacement phone but it’s understandable how that could create a lot of false claims.

The new phone came in fast.. I had an problem with erase other things off the other phone.. But eventually I got it.. Customer support service got to do better cause I couldn't never get through.. I kept calling and calling.. No response. But thank you.. I love my phone..

I received the new phone the next day after filing a claim. Very good service thank you. When I received the phone it was easy to set up and transfer files. Call AT&T to complete the setup without any issues.

Cracked screen. Online schedule great. Timely, fast. Replacement screen not touch sensitive. Tried another; did not work. Put cracked one back on. Told to call for replacement (tech should have handled that.). Long wait because tech closed out claim wrong. Rep was GREAT and got it done. New device next day. All is good.

I was really pleased I got it in 1 day instead of waiting 2 days. I also thought I was getting another Samsung S8 but they upgraded me to a Samsung S9 especially after I was told I would get it the same day on the website. Thank you.

Everything went perfectly. Although I did have trouble with my online attempt to initiate the coverage because there was only a text option for a security code that I could not gain access to because my phone was broken. Perhaps adding an email option would be helpful. Thank you, Suzanne

With help of AT&T, who basically reminded me of my insurance coverage, I was able to quickly contact Asurion for same day screen replacement and then noticing further damage of my phone I called Asurion back. My call was handled quickly and with no hesitation. I received new phone in a couple days. Thank you.

Updated on 01/28/2021: I mistakenly reported the wrong model of phone and was issued a new one. Upon realizing it was the wrong phone, I spoke directly with an agent who professionally and efficiently unraveled the whole thing and within 24 hours I had the correct phone and was able to return the damaged phone as well as the incorrect new phone with ease. I was extremely impressed with your service. Thank you!

Mostly very good experience. The claims website did not process my IPAD, and instructed me to call a specific number. I’m not sure why this was the case, but I did receive very good service from the agent, professional and efficient. I was generally very satisfied in the end.

Was quick and easy and received the product the next day. My husbands phone was taken from his job and I did it right from the app and it was immediately approved. So far my experience has been great. Would definitely recommend to friends and family.

The claim process was easy but the shipping and delivery was left something to be desired. FedEx was late as usual, they schedule a date. Of course they didn’t deliver on the date and time schedule. I recommend using a different shipper.

Fast and accurate simple way to file a claim. I love it. I would rate Asurion a 10. I love their fast quotes and they got my replacement phone in a day! During this time we all know how important our phones are and asurion is a sure way to have backup in case of a slipup.

Super quick easy Broken iPhone replacement. Use the AT&T app to start insurance claim. Took only a few minutes to have the claim filed and we had a replacement phone within two days of placing insurance claim. Will definitely keep my monthly insurance fee with AT&T to have the comfort of the insurance.

It was easy completion of the claim. My new phone was received in two days time. I had a discount on the deductible because of not having had any recent claims. I am more than 100% satisfied. I would recommend to anyone.

She told me how to fix my phone and offered me insurance on all electronics in my home, which I was definitely grateful for. She was very nice and polite. I told her I was in rush due to being on break so she didnt take any extra time up that was not needed.

A few years back I had another time that I used Asurion and I have to say that it was so much easier to understandthis time. I breezed right through it this time because the process was very user friendly. Thank you so much.

This is my experience with Asurion's cracked screen repair. It is at this time still ongoing 12 days now. I am sure everyone is familiar with the task of getting your phone getting your phone replace with Verizon's insurance provider. This is my 2nd experience with Asurion and the first one was great. I paid my 200 dollars. Had a phone sent to me so I wasn't down a phone. This time I can't say the same. I was mailed a package to put my phone in and send off to them, it was an overnight package but not overnight going back. The package itself was a little envelope with a thin layer of bubble wrap to slip my $1300 device in and leave to the mercy of the postal service. The advertisements for cracked screen repair says it's painless. Somebody will come to you or send it in. They don't say most areas like mine don't have a technician so I was forced to send it in.

My husband slipped on ice and whacked his head really hard while simultaneously dropping his phone. You guys made it so easy to get him connected again. We had enough to worry about with his head, neck and knee injury; having a phone made things less stressful.

The replacement was received as promised in very timely manner. There were good instructions on setting up the device and transferring data but had to keep logging in if I had to leave the screen for any reason. That was frustrating and made it take longer. This is because it said an image would pop up to scan and complete, but I never got the image and had to do manually. Also, no instructions for the return were included as was stated on the paperwork. Hoping I did that right.

Fast and easy service this time around. First time took forever. This time I had two claims and it went very smooth. I appreciate it. Forms were simple and easy to complete. The review process didn't take as long as the first time.

I was very pleased with my experience on receiving my replacement phone. The service was excellent and swift. I appreciate everything. The representative who helped me was very thorough and nice. I'm enjoying my new phone and I love it. I'm glad I am insured through Asurion. I would recommend friends to the company. Thanks for top notch customer service. It has been a real pleasant experiences!

The replace phone process was fairly easy to navigate online, and the replace phone came fairly quickly and in great condition. Overall good experience and glad that we bought insurance to be able to get a replacement instead of getting a new one.

Never having needed to reach out to Asurion before this, the process was fairly simple and straightforward. I received my replacement phone in a prompt manner. Also returning the phone was easy as well. I just needed to place in the provided envelope and place in a mailbox.

I call. Told them that my phone was cracked. They didn't ask any questions. They sent me another one. They said that I would have to send the other one back in the envelope they sent with it. I would recommend them.

Having your cell phone stolen is tragic and stressful enough. Knowing Asurion shut my phone access, recovered 90% of my information and received my new phone in less than 48 hours is a job well done! Very pleased with the insurance program.

My phone was really acting up. I called AT&T’s tech support and they remotely got into my phone and informed me it was shot. Although I had hoped for an upgrade due to the age of my phone I got almost an exact replacement. Now my phone is working perfectly and I am very pleased! Thank you for taking care of this in a timely fashion.

I received a replacement phone 2 days after I made my claim. The instructions that came with the replacement phone were very easy to follow. I was able to activate the phone in a short time. I am extremely satisfied with your service. Thank you.

Got my replacement device the next day. Easy to order and set up. Great experience. My replacement device was refurbished but there were absolutely no flaws in it. Turned right on and I was able to set up my iCloud information.

I would recommend AT&T to my friends because I've been very please with my service and it was quick and easy to file my claim for my stolen phone. And when I call the tech pro line to reactivate the phone I was please with the help I received.

The rep in the phone was very knowledgeable and helpful. He gave instructions for putting the new SIM card in to restarting the phone and pulling from an iCloud backup. He Helped with setting up the phone quickly and easily.

I very much appreciate the no hassle return policy. If the phone is broken or not working for any reason, you simply fill out the paper work and submit it via internet and it's done. You also send a return package to make sending the defective device back. Like I said, no hassle return policy, I love it....

The mobile experience had a few minor glitches, but the overall experience was very good. The humans I did interact with were fantastic. Overall, my experience with Asurion was a very good one. I would recommend to my friends and family.

The processing for the claim was very easy and approval was done quickly and effectively. Delivery of the phone was in a timely manner. I am very pleased with the processing and effectiveness of the claim services. Allowing the deductible to billed to your account is also a great option.

The process overall was very simple. The replacement device arrived very timely. It was perfect! I appreciated the return envelope for the damaged device. Glad I purchased the device protection. Thank you! In the future, I expect that we will continue to purchase the device protection. I would not change the process in any way!!!

It was a pretty simple process to get a replacement for my lost phone. It did take two days to get the replacement but it was at 8 pm at night when I ordered it. In the meantime I found my original phone.

This was the second time in less than 3 months that my daughter broke her phone. Your service was easy, fast and great quality. The new phone arrived within 1 day and the return was easy. Instructions were clear and easy to follow.

It was very easy to process a claim online.. Did not have to spend time on the phone. Replacement phone arrived when expected and in good condition. Received an email with instructions on how to transfer contacts, etc from old phone. The whole process was very simple.

The person we spoke to on the phone was very considerate and professional. I couldn't believe I received my new phone in two days! Unfortunately, I immediately sent back my old one (that never worked right from the beginning) and now I can't transfer my information, contacts, etc. At our local store, I received no help at all. Thank you.

I had a great experience with Asurion and the process to get my phone replaced was simple. The deductible was fair and I received it quickly so I wasn’t without my phone. I received a refurbished iPhone and the phone I received was a great replacement.

Speaker went out of my 11 Pro Max, had a new one the next day! Only problem is, it cost me $150! Should have been free, cause they’ll do a $30 fix and turnaround and do the same thing with someone else.

They are always so helpful. They always take the time to help when I call. They always find us the best deals on service. They give us the best discounts. Staff are always so friendly and willing to help. AT&T is a great company. Service could be better in some areas but otherwise it is great service.

The technician was professional and knowledgeable. Not the rude kind who shows up like you know nothing. Was very helpful with the overall experience. Explained a few ins and outs of company to the customers advantage.

Customer service is amazing, keep up the good work. Thank you for your your service. I always get the best customer services at Asurion customer accounts. Every time I lose my phone Asurion is able to ship me another one. Great job.

Great replacement and came right on time for the holidays. Please keep doing a wonderful job. I love the new or refurbished phone. I'm glad I was able to receive this in such a timely manner. The form to fill out was easy.

Great service from the salesperson at ATT store in Osage Beach, MO his name was Jon, he was very helpful and took time to make sure our concerns were addressed. We are very happy with the claims process and the replacement phone.

Great service and super fast shipping. Was easy as going online fill out a few things and the phone showed up the next day. They gave me everything I needed to send the phone back and get the other one hooked up. That's what I call service. Thank you.

I was excited to get my new phone in less than 24 hours of ordering it through Asurion. I was very impressed and happy to see the process work so fast. This was one of my best experiences. Job well done.

The speed and quality that you guys offer with the service is bar none the best I've ever dealt with. In today's times it's extremely difficult after losing or hurting your phone to the point you can't use it so the fast times that you guys have to get us back in the game is incredible. Thank you so much for your quick and prompt service worth.

Very pleased with our experience. Did need to take the new phone to AT&T to help set up. It everything worked out beautifully we were especially pleased because we were not aware or had forgotten that we had insurance on my daughter’s phone. So a very pleasant experience!

I was extremely satisfied with service it was very easy and I received my replacement immediately. I would and I always do refer refer and friends and family to Asurion whether their item is damaged, lost or stored. It is very helpful and convenient to always have insurance to go through Asurion.

Everything went very well. I filed the claim with Asurion and they promptly worked with me to replace my broken phone. I set my new phone up, by using the info that they sent me and my new phone is now working Great. Thanks again!

The transaction went very well, except they sent the wrong phone, (Samsung instead of iPhone) but they immediately sent the correct phone. We mailed that one back but they sent the correct phone during the same time. Other than the phone mix-up everything was great. Quite impressed with the speed of the whole deal. New phone works great. Thank you.

At&t is the best carrier! Anytime I have needed help with anything they are always there to help with a smile! Thank you for a job well done with a smile that I may not be able to see thru your masks but I can see it in your eyes and voice! Thank you sincerely!

Very helpful and professional replacing my son's phone after it was stolen. The staff at Adirondack made the process to replace the phone easy. The replacement phone was sent quickly and the staff was very helpful when I had trouble setting up the phone.

I dropped my phone and it was heavily damaged. Luckily I had insurance that I paid for in case of accident. First thing I find out when put my claim in is that I owe $150 to get a replacement. Very costly!

A+++ service. I was upset at first when completing my claim online and saw my phone model was discontinued and tried offering a phone of lesser/non-equal value. I decided to call support and the customer service staff I dealt with were amazing! They went above and beyond to make things right and offer me a newer model of the phone! Thank you so much!

The customer service person was very helpful. He was able to complete my clam and explained everything I need to know watch made it easier to complete my return of my phone. He was nice and polite and very informed of the process that he told me I would have to complete.

Overall everything was great, I did feel as though the questions that were asked were a bit much. When I called in everyone was very helpful & knowledgeable! This was a great experience & quick too. Thanks for this opportunity and service.

I'm very pleased with your service. The phone arrived the very next day! Your website was easy to navigate. I also appreciate that you included a return label and box. I don't know that it could be much easier. Thank you!

The gentleman helping me was very helpful but due to his having me update the IOS in an effort to fix the issue (which it didn’t) his call didn’t come thru and they never returned the call as stated. In lieu of that, I’ve researched the issue and think I’ve possibly resolved it. Time will tell.

I was having issues with getting this replacement done online. I called and was pleasantly surprised when I was kindly greeted and assisted in a timely manner. The reps that I worked with during this extremely short process were great.

Overall happy and thankful. My technical issues were many and I knew it was a chore made worse due to some strange mishaps. One employee I spoke with using the ProTeck call center seemed unwilling to assist or maybe she actually knew less than I did which is next to nothing about the initial set up of the replacement phone. The others were eager and helped to settle my nerves after initially getting off track somewhat. The super fast shipping was extraordinarily good; fantastic actually. That meant a lot! Thanks. Again though, I am thankful to have the support Asurion provided and am back up and running again. :)

Quick, Fast and Easy. The whole process was painless. Simply went online and selected the type of claim I wanted to submit. Picked the replacement and the process was pretty much over after that. Great job. Definitely recommend to all my family in the future. Thank you again.

My wife started having problems with hearing the other person over the phone. (After 2 years of having the phone) I was able to get a replacement with no hassle and my wife is now very happy to use her phone again. Replacement did not take long to arrive either.

You made this so easy for me. Even in the middle of the busy holiday mail season and a snowstorm, my new phone arrived in a timely manner. Followed your simple instructions to return the old phone after transferring the data to the new one. Couldn't have been easier. Thanks!

Had trouble with FedEx Trying to deliver my replacement phone. First it said it was delivered but they never did. Second time finally arrived. Overall got great help from tech to transfer data and reset old phone to factory reset. Thank you.

Karla was absolutely patient and helpful. The instructions provided with the device is useless. I wasted the best part of the morning doing this but Karla saved the day. I had problems with the sim card which didn't fit the little tray.

Wish the deductible wasn’t so high, but I filed claim at 2 pm and received the replacement watch by lunch the very next day. Hard to complain about that. The only reason I don’t give 5 stars is because of the deductible amount.

Super easy to work with and to understand. The phone arrived a few days after the claim was submitted. I have had to make a claim on phones I have owned in the past. I recommend insuring any of your devices for the simple fact that if something goes wrong you can contact Asurion and they always have a resolution.

After I waited 45 min on the phone to get customer service and 20 minutes on the phone with him he finally decided to send me to insurance claim dept!! (Wasn’t too impressed with customer service). Once I was connected with y’all the lady was great and very helpful! Answered all my questions! So yes I was very pleased with the claim department! Thank you!

My experience was a good one. Instructions were given and returning my device was easy. My device was in great shape and worked perfectly. My device was delivered in a timely manner. I was able to receive my device but my Sim card wasn’t functional. However removing my Sim card from my old device and inserting into my new device solve my problem. My experience with Asurion was better this time than the last time.

My phone was stolen and requested a replacement. People assisting me were very polite and helpful, answered all questions to my understanding. Service was very fast, received replacement in 3 days, package was very good and secured. The cost of the replacement is a little high, but I guess it is better than paying for a new one.

Quick response in fulfilling my claim after my phone was lost. The process was easy and took only minimal time to complete online. I received notification when my refurbished phone shipped and the expected delivery date, which was on point.

My phone screen froze. Calls could come in and I would answer the call and talk for two minutes then the phone would reset itself during the call. I reported the claim online. It was so easy. I received my phone in 2 days. I was so pleased with the way my claim was handled.

My rep was amazing. Excellent customer service!! She was friendly, helpful and very patient with me. She Walked me through every step. I appreciate the service. It was very easy to use. We received the phone the next day and the set up process was super easy.

My daughter was out shopping, in and out of cabs, in and out of the stores and she lost her phone. So I had to call up and get her a replacement phone. It came pretty quick. We could have came a little quicker but she got it. It’s up running. Thank God.

More connectivity can mean more complexity. Our plans also include one-tap access to tech experts who can help answer your toughest tech questions. However, if you need phone support to make sure you are doing something correctly. And, what you are trying to accomplish is more than the "narrow/please keep in by box support" offered by your website and your text support. Efficiency should not lose sight of being an effective solution to your customer's needs. So, spending time holding, then texting and then finally getting someone who understands your question is not what I would call Pro Tech support. It is what I call frustrating....

I’m very happy with the service, customer service. Very efficient and friendly, answer all my questions and was very polite. The device got here sooner. Thani though and I more than happy because it is even a newer model than my lost and very happy with the company.

Great except don't like having to pay a deductible to get phone replaced. I pay too much every month for insurance for have to pay so much. That's all I have to say. You don't need any more information from me. I'm done with this review.

Very easy to put in the claim. Replacement Phone came quickly (bad weather delayed it 2 days but not Asurion's fault). Clear directions and easy to send back broken phone in the self addressed pouch. Hoping we won’t have to replace anymore but happy to Know the process is simple. Only downside is the cost. It’s pretty expensive.

Excellent and quick in shipping the item. They handled it in a very reasonable and quick response. The phone works excellent and have no problems with it. Easy access to the site and quick in shipping and answering all the questions I had.

The phone came when it was suppose to. Their trouble came when trying to activate the phone. I would like to know if the replacement can be insured. I will use this insurance again. It was easy to get the replacement.

Very rude and did not remedy the malfunctioning laptop. Do not fall for their 'quick & easy' hype in their advertisement. Amazon owned the problem and came through for us. I won't ever consider using Asurion again.

The instructions in the box for setup were unclear. It referenced an orange card but mine had a gray one. The lady who helped set up my phone and insert my SIM card was extremely helpful patient and personable. She clearly had taken time to experience it herself and gave me tips on how to do it.

Claim was easy to submit online and my replacement device came super fast!! However it is kind of an expensive monthly premium on top of having to pay the deductible, which luckily I hadn’t had a claim so it was half off the deductible price which is roughly half the cost of my phone.