Asurion Reviews

I have insurance on my Verizon phone through Asurion. I was in the ER about a week ago, and my screen got cracked somewhere along the way. I put in a claim to get it repaired (everything else works just fine), picked a time, received my confirmation... and waited. And waited. And then I called them, 15 minutes AFTER my scheduled 3 hour time slot had passed. Now, I understand that people get delayed and things happen; that is fine. However, I DON'T understand not getting a call or text (they obviously have my number!) to update me on what is going on and when I can expect them to show up.

My older device was replaced because of the problems I was having with hearing and being heard without it being on speaker. I received it timely and questions were answered appropriately. I’m happy with the services I received from Asurion; they even arranged to replace my charging cord without any expense to me via an e-card.

They were extremely helpful and carrying. When I needed help, they got it done extremely fast. They were very catering for our concern. When I called they directed me to someone who was very knowledgeable in that area. She even did a follow up.

They did an amazing job. The Tech Support was very helpful and friendly. She walked me through getting my new phone setup. I wish all Tech support was like yours. Please keep up the great work. Have a Merry Christmas and a Happy New Year.

The process of replacing our daughter's malfunctioning phone was quick and efficient. We appreciate having this insurance coverage so much. We received her new phone within two days! The customer service and products we have received from AT&T and Asurion has always been top-notch. Whenever we have needed a replacement device, we have had the peace of mind that we would receive one quickly and for one affordable payment.

Got the screen replaced which was great but the internet and charger port was not working after, ended up taking it to a local place who fixed it, the Asurion guy didn't plug something back up which caused the charger and internet to not work. Very disappointed

Making a claim for a stolen iPad was clear, fast, and easy. No hassle at any point of this process. Great customer service and was given a reply on all my inquires very quickly. Something I was not expecting in making a claim.

Placed order on Saturday, received order on Wednesday. The replacement phone is 3 years old and smaller than the original phone. This was a replacement for my husband and he is not happy at all. There was no choice at all on the replacement phone and for $15 per month the phone is not worth the price. In addition to that I was also charged $37 fee.

Great customer service and great turnaround with Apple Watch! Patrick, Paul, and Kirsten in DeKalb are great! We have had a handful of such claims over the years and they have consistently been handled quickly and with very little extra effort for the user. We look forward to using Asurion for all business items in the future.

We had a phone that had been dropped and was totally out of commission. We called and had the new phone the next afternoon. The claim process through the website was easy and fast. It took away the stress of not being able to communicate as this was my only phone.

At first it was a little confusing. But, once I got more into the replacement everything fell into place. As a person who went from a flip phone to iPhone it made it hard to understand how thing worked. Then everything went well. Thanks

The Representative that assisted us was wonderful. The replacement process although unfortunate, was as easy and painless as could be. The Representative was helpful and patient. Hopefully we will never have another issue but if we do I feel confident that was will be taken care of

Touch screen not working couldn't get into phone All Locked. Jay and Mohamad Totally help me make the transfer to new phone. New Phone working good.. A bit aggravated with the 3 day wait to get new phone. But all worked out in the end. Just glad that I had the Insurance.

The Claim handled quickly. The website can be a little hard to navigate at times. If you need to talk to someone they answer the phone but then they send you back to the website. This makes it hard to get personal service. Personal service is very overlooked these days and should be made a priority. The phone arrived as promised. I feel that the amount you pay for a factory used phone can be lowered.

Replacement phone that I paid $229 deductible for is nowhere near as fast as my previous Google Pixel 5. Much slower, doesn't hold charge as well, and is not even new. It's refurbished. I feel ripped off. Never again will I use Asurion for my phone insurance. Buyer beware!

Promptly handled my issue and sent out a new phone immediately. All of the return info and mailing envelope were included with my new phone. Easy to return. I have always had extremely good service with Asurion. I would recommend this insurance to others.

The process of getting my replacement phone was very easy. I don't like the cost that much but it is what it is. I've used Asurion before and again no issues or problems. I would use them again if needed. I also like that they send a return label to send back the broken phone.

I was taking advantage of a deal to exchange old phone for iPhone 13, given the old phone was in good condition. While we were waiting to get the new phone, the old one dropped and shattered. Asurion had it replaced and at my house the next day!! I got top dollar amt. You saved the day!!!

My phone was broken. They sent me a new one right away and helped getting everything switched over. I have had no issues with my first experience using them. Very thankful for how easy everything went to get my phone replaced.

Everything was great, besides the part on changing address was the only problem. Which I had to call and talk to someone. It was the only way to get past it since it was not letting me change. But I do appreciate the help I got from the representative that helped me. Mahalo nui loa!

Water damaged phone. Replaced at a lower cost than I could have purchased a used phone. Quick service with no hassles. Appreciate the ease of the transaction. I will continue to insure my phones with Asurion. I will recommend this to other AT&T phone users.

They quickly replaced my broken phone. That was terrific. It appears that it is with a rebuilt one. I am not sure. One of the lenses on the camera is quite foggy. In the end, for me, it was worth paying the monthly insurance. I am exceedingly careful and could in no way have predicted the accident that damaged my original phone.

Called to see the status on my returned device. I was placed on hold while they tried to see if they could find the phone I sent back then call was disconnected. I tried calling back but never got through. But the lady never called me back either even though she got my number in case that happened to help resolve my issue or give me some kind of update.

I was basically satisfied with everything except the amount I had to pay to replace my phone. I thought that paying for the insurance my phone should have been covered completely or at least the deductible not be as much as it was. I figured maybe 50.00 but 229.00 was really too much especially since I pay a premium every month for the coverage.

Econdrea ** was the tech who came out! She called before arriving, and was on time! She was very kind and helpful! If I ever have any other issues I hope she comes out again! If possible she definitely deserves a raise. If all techs are like her and trained like her then this company is awesome! She explained everything perfectly, definitely went above and beyond I believe!

Instructions should have started by saying “Download the latest version onto the replacement iPhone first." That would of made the whole switch over to the new phone a lot easier. But I was able to figure it out after twelve times.

The representative that helped me was great. She was knowledgeable, friendly, and so helpful. The rep. went above and beyond to resolve my special case. My issue was quickly and adequately resolved. I could not be happier with the help I received.

I was lost without my phone! I am happy with the my new phone replacement! Really glad I had the insurance on it! New Phone is working well and I have no complaints! Thank you for your service and quick claim process! I didn't lose any data or contacts!

Quick service, was very happy when the phone arrived. Good packaging. Was here the day after I order it. The phone was a replacement for my daughter, she is very happy with new phone. Altogether good experience! I would highly recommend that anyone who needs a new phone to go through this company. We have always had good luck with them.

I strongly recommend Asurion to everyone. The process is easy and the next day service got us back in business. If your carrier doesn’t offer Asurion, then switch to a carrier, like Verizon, that does. The best insurance policy available for your smart phone. A+++

My phone stopped working properly. It was freezing, changing screens on its own. I created a claim with Asurion and received my phone the next day. I was able to set it up quickly and go on with my life. Thank you Asurion.

Everything was handled quickly and professionally from the initial call to the delivery and the ultimate return of the phone. The insurance plan from Verizon is worth it as we have had several phones break and the Asurion has helped in each case.

Easy claim and quick response! Shipped out to me within a couple of days! Would refer a friend. Experience was hassle free, straight to the point, and device was here within a few days. Great insurance! Would recommend! Made sure that I had satisfactory customer service throughout the entire process! Very pleased!

Absolutely waste of time and money! I was paying for one thing that I absolutely did not receive in the end. Canceled this bull crap Insurance! I’m pretty sure soon enough there will be a class action lawsuit for me to jump in on and get my money back! For the years of payment that was not handled in the end.

The guy was fast and knew what he was doing. He got my son phones fixed in time for him to leave for work and make it on time. That’s one thing that we was worried about. I think a specialist coming to your home is the most convenient thing EVER!

Easy process, fast, simple and awesome. Received the phone right away and everything needed for the return was in the package, including tape! I also liked that they added my deductible to my bill so I didn’t have an immediate expense.

This was such an easy process and the instructions helped a lot especially when trying to transfer everything from one phone to the next. I also really loved the fact that the phones were shipped and it was super easy and convenient.

I am thankful for your services. I received my phone within 2 days and they work just fine. The paperwork was easy and the service was great. I do not feel like I need an upgrade because this phone is in perfect shape. This phone even had the latest update already installed or I was able to install it with no problem. I could not get the new update on my other phone.

Old phone stopped working, new one arrived quick and sending the old phone back was so easy. The label and tape inside the package to send the phone back was very helpful. Getting the new phone sent to us was annoying as we called many times and we’re hung up on, and then the website would not accept our mailing address.

The website was easy to get the claim submitted and the replacement arrived promptly. The return was easy with all labels included in the original package. I would use them again for future insurance claims on electronics. Asurion was helpful.

The agent walked me through everything. He took his time explained it to me until I really understand all the steps. He’s very nice, patiently, and helpful. I would recommend to any friends of mine. I keep continually with your services.

Resolved my issue professionally. I did not like the pushy upsell for coverage I explicitly said I didn't want. I stated several times that I did not want the whole home coverage, but the agent kept trying to get me to buy it anyway.

Very easy, very professional staff and very quick to resolve our problem. They took the stress right out of what I thought was a situation. I was able to do everything online with no waiting at all. Kim help me and was super knowledgeable in her job. Thank you so much.

I lost my phone on Tuesday evening, Nov 30, 2021. I filed a claim on Wed Dec 1. I was told numerous times I would receive a replacement phone in 24 hours. I did not receive it until Monday Dec 6! Asurion uses UPS. They do not deliver at all on Saturday or Sunday. They also add another 24 hours for “Verification of Lost Phone”. I had a surgery scheduled for Dec 7. I was supposed to receive important calls and texts during the “downtime”. It was very frustrating. I am not pleased with the misleading advertising for this company.

Fast and good. Called up and sent me replacement as soon as they could. Had no problems. My camera quit working so I called and everything went straight through. The one that I was sent was in perfect condition. Swapped my info and wiped all info on one I had and mailed back.

I found the ability to order a replacement phone for one that was lost during travel, to be very quick. The replacement phone arrived the next day and after calling Verizon was able to get my service reestablished on the replacement. I have paid for this coverage for many years now and this was the first time I personally had to avail myself of the coverage. I am glad that I had the coverage and know now why I have had it. Thanks.

Got prompt results and received my replacement phone in 2 days. Thank you for doing such a great job and making the process seamless! The only downside was I got a black phone and I'd previously had a violet phone. Nothing a new case can't fix though.

Everything went well! Reps were courteous! There was no delays! In the future it would be great to have the option to transfer to a rep! Some of the older generation is not use to the new technology! And prefer to talk to a live rep right away! Because they don’t want to make a mistake when trying to return item! Thank you!

There was an easy claim form, very good and fast service, I received earlier than they promised my new device. And I don’t have to speak with a representative. All the process is on my Verizon account on my cellphone.

I got my phone quickly but missed the fact that I had to find my SIM card under the bottom of the box. Maybe I missed that info about the cardboard hiding place. Otherwise it was a good experience for me.

Would be 5 stars but the communication about our phone being on back order stopped. We went weeks, over a month with no phone. When the "update" emails stopped, I had to call back only to find out we weren't getting that phone at all. We did get a new model which was great BUT if I didn't call to find out what was going on would we still be waiting thinking it was still on back order? Someone should have reached out to us telling us the phone was no longer available so here's a better option. Other than that, the people we spoke with over the phone each time we called were courteous, and helpful. The last person I spoke with sent out our phone overnight. Which was much appreciated.

3rd day: Battery at 20% from full charge at 8 am and little use. Screen still too big for screen use and keyboard still moving when texting. 4th day: Spent 3 hours trying to get customer service on the phone to discuss these issues!!! Horrible experience!!! But the last person from Asurion was great!!! She helped me resolve or start to resolve my issue. You can call me to discuss this further. Scott **.

The transaction was simple and the replacement was sent quickly. You are given the option to move move forward once deductible info is shared. I am glad that I opted for insurance when the device was purchased otherwise a replacement would have been delayed.

Unbelievably fast service. Phone delivered the very same day. Activated the following day with highly recommend very helpful customer service. Very knowledgeable about their work. I would highly recommend. This is one of the best insurance I've ever dealt with. I bet with many different insurance companies in the past due to the same issue of damaged or missing phones but they are by far the best I've dealt with.

The problem was resolved however it took a long time for this to happen. I had to call back on more than four occasions, because they keep asking for more information. My son had lost his phone in September and I was able to pay the insurance payment and get a new one within days however when that phone failed to work after one month, The company made me jump through hoops to get another replacement even when I was willing to pay the insurance payment a second time.

The representatives were very helpful. I had to call a second time due to noticing an error in the address where the replacement phone was shipped. The rep was so reassuring and took time to figure things out for me. Although the wait on the phone to get to talk to a real person was somewhat difficult, since there was no options to pick for my situation so my call went to the wrong department. However her cheerful and empathetic attitude made up for the frustration. Thank you very much!

Phone came in excellent time and I didn’t have any problems with doing my claim. I would recommend Asurion to anyone and I would use them again. Thanks for great customer service and great timing. I love my new phone.

Great experience! I would use Asurion again. It was really easy process. This process saved me from going into the Verizon store and no waiting in long lines. Fast and easy is best way to go when it comes to replacing something as important as your phone.

Replacement phone sent quickly, easy to set up and return the broken one. Very easy to contact for returns as well. Could do everything on line which made it much easier than trying to make an appt and to go into a local store.

Replacement phone for lost phone, thank you, process pretty easy and replacement was timely made and customer service rep who helped us was knowledgeable and helpful. Thanks for your good service (now and over the years).

Was able to complete claim easily, however, had a problem tracking delivery of replacement phone. Need to ask for signature of person who receives package. I did not receive a confirmation that phone was delivered, only that it had been shipped.

I was very happy with my replacement phone. I got it very quickly. It was almost new conditions. I was able to get all my contacts uploaded as well as my apps. I took the old phone to post office and sent it back to AT&T.

My son's phone was broken and had stopped working right and did a claim on the phone. They had a new phone sent and was delivered in two days. I was able to do everything online and was very easy to set up. We are very happy with it. Thank you.

Amazing service, they were able to help me get a new replacement device right away and customer service couldn’t be even more better. Definitely recommend Asurion. Get your total protection plan with them guys. You won’t regret it.

The whole process was very easy to do and I received the replacement phone in a timely manner. Being able to do this all from the Verizon app was simple. This provided great relief, especially while on vacation. I would highly recommend this service.

It was very good. He help me out and solve my issue issues. He send me my device in time. I really very happy. Thank you so so much and rerfer my all my friend and family. I hope so he you At&t. Its service is very good.

Great turn around. Next day delivery after opening a claim that evening. I was only without my phone for twenty four hours before my new phone was in hand. Great reliable service. I will definitely recommend to friends and family.

The process was extremely easy and fast. I started the process online, was done in 5 minutes. I received the replacement item the second day. I obtained an upgrade for both of my damaged items. Very happy. I will continue to be an Asurion/AT&T customer for a very long time.

I love the fact that they send me my daughter's replacement phone before Christmas so that we can give it to her as a gift. Thank you so much for the quick process!! I would definitely tell friends and family about my experience!

Fabulous help when I needed it! The chat line was great and I left the conversation with everything working! Thank you! You made it easy to problem solve while actually working with someone who had patience and knowledge! I also learned a lot from the chat and feel I could replicate the process by myself if I had to do so!

They made it easy. Did not have an up front cost and received our phones in 2 to 3 days. I had a good experience. I have to say thank you for making the process go without issues. It was an experience that my son's phone was stolen while he was on the bus for school.

The representative that helped me was absolutely amazing. I totally destroyed my phone at work. I was on the phone maybe 6 minutes and I got my replacement. Her computer decided to slow down so it took just a moment more. Got a new phone without the hassle I’ve had in the past.

Very efficient process and very quick to replace my device. I liked the all in one package to receive and return devices. The only issue I had was getting my new device back on the network, but after a little troubleshooting I was able to complete the process in less than 24 hours.

It took very close to an hour before I was able to talk to someone who could help. But once I finally got through to someone - she was great. And fast. The phone was on my porch the next morning by 10 a.m. Thanks!!

Easy to complete online and fast turnaround with getting my replacement phone for my son. Easy to set up and easy to return the device With the Mail carrier. I can appreciate that Asurion provide everything you will Need to complete the process.

Very timely manner in receiving my replacement phone. The representative was very friendly and helpful on the phone. The packaging was very easy to follow to get my new phone setup. Wait times were short when I called. Phone seems to work just fine.

The process to file a claim was much easier than expected! I received replacement phone within 1 day, followed instructions and within a few moments my new phone was almost exactly as my damaged phone was, as if nothing happened except that I had a new phone! Instructions to return damaged phone was also very easy, all I had to do was take it to local post office and received receipt from post USPS for returning damaged phone.

I just want to thank you for all of your help. I was without a phone for four days. I have never felt so violated in my life. I was outside minding my own business trying to decorate for the holidays, and someone stole my phone right from under my nose. I realize that there is a lot of fraud going on these days, but I would never, ever do anything illegal. I am a retired teacher who has worked very hard for 38 years in Baton Rouge Schools. I am in the process of adding more cameras to the outside of my home, and hopefully that will help me in the future. Sincerely, Sandera

Asurion made it very simple to file my claim, and it was very clear whether or not I was within my warranty and what the charges would be. My new phone arrived very quickly. The set-up of my new device was very simple and the instructions on how to return my old device were very easy to follow.

I had my phone stolen on 11/25/21. I filed a claim for a replacement phone on 11/26. First, Fedex returned the phone without attempting to deliver. Asurion made me file 2nd claim on the same issue which I did. I received the replacement phone on 12/3. The phone was not a new. It was "RESTORED" and looked as if someone took different parts from multiple broken phones to the point where back panels look different in color and texture. The phone won't open all the way straight like a new phone does.

New device came fast at less than the $200 price I expected. ATT rep had to help me transfer info and clear my phone but it went well and shipping back was easy. The box had a preprinted postage paid shipping label and tape for the box and bubble wrap to protect the phone. Easy peasy.

Phone was damaged beyond repair and was replaced quickly. The claim was easily submitted and thoroughly reviewed and finally accepted. The new phone was sent out and received, as promised, within 2 days of submittal. Although the replacement phone isn’t the same color as the original that was damaged, it at least has all of the same functionality of the claim phone.

My daughter's phone stopped working, so I called Asurion for help. The representative was so nice and helpful, and very professional. When it was determined the phone couldn't be fixed, she ordered a replacement. She explained the process of returning the old phone, and told me the replacement would be delivered the next day. My experience with Asurion was great.

Replaced a damaged phone. It was quick and painless. Came the next day. Send back in same package, very quick. Super, fun, joy, happy, will use again. Nice job. Super job. I hope you read this and use this service. Thank you for being there for me.

I had a Television that would not power up. The agent listened, took my info and within a few minutes, the claim was processed. The replacement was there within two days and worked flawlessly from the start. The service was quick and complete. This was a very smooth claim.

Ease and quick turn around. My son was happy he got his phone right away and they help him transfer all his info even when his phone was lost. Putting the claim thought was also really easy and straightforward.

Grandson broke his new iPhone 13 within 6 days of getting it. Dropped his Tuba on the phone laying face up on his bed Bah! Really glad we added the Protection Plan to the account. Your company has been very helpful in trying to repair the broken screen, but that did not work. Then you offered to send us a replacement. This was activated last night (12/2/21) and it works fine. Obviously we are continuing the protection plan.

Someone stole my tablet and I had insurance. It was only 2 months old. Asurion took care of the issue and I had another tablet in 3 days. I could not have asked for better service than what u gave. Thank you.

I am very pleased with the service and help from representatives from Asurion. I know that I can rely on your company to do what they say they'll do and to do it effectively and with rapid speed. I'm thankful that there are good companies still like yours to take care of my cell phone needs.

Very good turnaround on Samsung Galaxy 9 replacement. Excellent directions on swapping out damaged phone with replacement. Seamless change out of sim card. Downloaded smart switch app to both phones and everything was in place on new phone after completion of smart switch changeover.

I can always depend on Asurion when I work with you direct. When I deal with your partners UbreakIfix, then that's a completely different story. The staff are unprofessional, they dont pick up the store phones and have the worst customer service. I recommend drastically improving the overall operations or remove them as an authorized refurbisher to preserve your brand recognition.

The process of receiving a new phone went well except the activation. It was tricky for me. Had to go to my local Verizon store for help. Had issues with the new SIM card… it wouldn’t allow calls or texts. So had to utilize my old SIM card.

It was refreshing to see the Very prompt service & it was super easy to deal with Asurion. In this day and age of overseas companies that are difficult to deal with, I appreciate how customer focused and friendly Asurion is.

Great service quick replacement! We got a replacement and it was up and running in no time! Simple activation came with everything we needed. I would recommend anyone who has a plan to have this as a back up. It’s worth it!

Great service and quick replacement for the phone which was lost. Somewhat confused about the directions to get new phone set up with old numbers, but finally got it figured out. Thanks for your quick response and I look forward to working with you.

I lost my phone while on vacation and reported it within a few days. I almost forgot I had insurance, so glad I did! When we returned from our trip my phone was delivered the next day. I had a little trouble turning on my new phone but was able to get assistance.

I think the process went well. I do wish that one phone call could handle everything. Wish it was one stop shop, one person that could handle the whole process. You already had property taken from you, but then you have to do work with different mechanisms to replace your device.

Arrived super fast. Happy. Great online claim — online was very helpful instead of holding on the phone just didn’t like that you get refurbished phone back instead of a new phone since we pay for insurance on a new phone not used.

Great experience from A to Z. The order to replace a phone was simple to put forward and the replacement phone was delivered quickly as promised. The instructions to start the new phone were easy to follow as well. I would definitely recommend them to anyone.

The Customer service representative was very knowledgeable and helpful and thorough. We were able to resolve our phone replacement needs fairly easily. The replacement phone arrived by mail very quickly. The representative also was able to provide additional advice on available services.

Asurion did a great job with my replacement phone order. Explaining the steps in the process, following the steps in the process, replacing my phone in the steps they outlined with a replacement phone quickly and efficiently. I was excited with Asurion efforts.

HORRIBLE experience! My claim was opened 3 months ago and after receiving, and returning, 2 broken replacements, I STILL have not received my replacement and Asurion withdrew $75 from my account because they’re unable to locate the 2nd (broken) replacements returned to them.

Excellent so professional and efficient. They were able to assist me and were extremely informative. They reviewed the pricing and also him details of the steps I needed to take after I received my replacement device. I would certainly recommend Asurion to my friends and family.

So glad we purchased this.. My son dropped his phone and cracked it. He had a replacement in just a few days. This happen on a Saturday and he had his replacement on Monday. We did the online form. Very easy and convenient.

Filed an online claim for my son's phone - very easy to do & the phone came within the time frame provided with clear instructions on what to do once the phone was received - provided return mail envelope to return damage device, was notified when they received the device. Great experience overall.

Everything was good and it went smoothly as far as getting the replacement watch in the mail and it was easy as far as returning the damaged watch. I think everything went good and was all handled in a timely manner.

Everything went off without a hitch. I-Phone was replaced in just a day or two. Returning the old phone was as easy as it gets, thanks to the prepaid mailer, included in the shipment! Thanks Asurion!!

Replace iPad with easy process and great customer experience. Customer service representative walk me through step by step and there was a glitch. He took took care of it easily. I would recommend your program to all who ask about the program and the service you provide.

Thank you so much for the quick and friendly service along with the quick turnaround time! Very satisfied! We got the phone right away after our claim was accepted, practically the next business day! My daughter will be so happy to have her phone back for Christmas.

I submitted my claim and my phone arrived super fast! The website was easy to use. The phone arrived faster than I would have imagined and everything was included in the box that I need to set my new phone up and send the old one back. Thank you for a seamless transaction.

Everything went very smoothly without any problems. The instructions were easy to follow. It would be nice to have the option to talk to a live person in case there were any issues. Thank you for listening to any of my concerns I may have.

The associate was awesome but I couldn't get my phone fixed cause they didn't have the screen. I mean how is that possible... I won't recommend Asurion to anyone, is not possible that you didn't have the screen in stock and ready to get my phone fix.

Phone was stolen and staff was quick to lock down account, phone and get process in place for replacement phone shortly after holiday weekend. Phone arrived quickly and set up was quick. No hassle and good value as we have not filed a claim before.

I put in a claim and received a response right away. My replacement phone came in just a few days. I was EXTREMELY PLEASED. I would recommend Asurion to everyone. They let me know when my defective phone was received.

Same day it got shipped is same day that I broke it. Had it one day after Thanksgiving. It was awesome amazing experience and would highly recommend this again. Thank God for insurance and thank God for the company that let me get a new phone.

The claim was fast and easy. I received my new phone quickly but I notice some problems with the new phone. The battery was draining very fast. Fully charged phone doesn't last 3-4 hrs even without using it. Also the phone response time was slow.

My first experience with the replacement from Asurion was less than satisfactory. After being transferred to three different customer service reps I finally got one that handled my claim. I received the replacement iPhone and took it to my nearby ATT store to activate the new phone and transfer all my data to the new phone. After THREE HOURS they said the new phone would not accept downloads of outdated software. They said I needed to get Asurion to send another replacement. This time I didn’t try calling but used an online option. It easily worked and I received a replacement the NEXT day. I took that phone to the ATT store and they got everything transferred and the phone activated within an hour.

Got my phone the next day. It’s a little difficult to find where you file a claim at. Other than that very satisfied with the process. If they had a link on the main page of my ATT app that would be good.

I received the phone in a very timely manner. I was having a hard time getting the replacement phone to activate with the new sim card. I contacted customer support and they activated the sim card for the wrong number on my account, the number I was contacting them from. So my phone quit working, and the 2nd phone number on my account with the new phone was inoperable as well. Brian from customer support advised me to put the new sim card for the 2nd phone into my phone so that I could contact advance technical support. They informed me nothing could be done to activate the replacement phone for the 2nd number on the account.

I purchased a new phone with AT&T and it was damaged within 2 days. I called Asurion to file my claim and it was so quick to do and no hassle about coverage or getting a replacement. I had the replacement within 2 days. All the shipping material to return my damaged phone was included which made it very easy to do. I was so grateful to the agent that assisted me and super grateful to have insurance so I didn't have to pay for another new phone.

Love the entire process. Treated with respect for my sense of urgency. Asurion and Verizon representatives treated my stressful experience with care and kindness. Starting with replacing the phone to programming it was flawless. Both representatives recognized my lack of tech savvy and walked me graciously through the entire experience! Thanks Asurion and Verizon!!!

When my son had his phone stolen at a concert it was a very stressful situation as his entire life is on that phone. Asurion was fast and easy with their service. I would recommend everyone get the insurance because in todays world losing your phone is the equivalent of losing your ID your bank account and your credit cards all in one.

I enjoyed the convenience and prompt repair at the Ubreakitifixit location. In the past when needing a replacement I was pleased with your quick shipping of a new device, but 2 hour phone repair was amazing. I would recommend Asurion to others.

Service was exceptional. Representatives were very helpful in assisting with replacement of damaged device. Timelines were accurate, there were no delays. Asurion informed me of their receipt of damaged equipment which I routed via USPS. My coverage plan worked very well. Learning to navigate new equipment.

The representative was very thorough and clear with me on the process, timelines and what could be expected. The mailing that came to my house had clear directions on what to do to complete my transaction, which I appreciate greatly.

They did a great job not being technical. Walked me through it perfectly. Recommended 100%. Thank you very much. The new phone works perfectly and the return policy worked out great. Other Nat just a great job. Thank you very much again. It was a 10.

Your website is very convenient and easy to use. I have used it several times in the last month or two. As long as you have the information in front of you for the phone that you're replacing, it super easy to use. Love it.

My iphone 8 quit working and filed a claim through the insurance and I had a replacement in two days. Asurion are great people to deal with. This was the very first time I've ever had to replace my phone through the insurance and I was so surprised how easy it was to file a claim for a replacement. Highly recommend using Asurion. Thank you.

Everything was great, quick and easy. Thank you so much!! I will definitely use you guys again in the future. I have used you in the past and have never had any problems. Thank you again for such amazing service.

Quickest and easy insurance claim I've ever submitted, approved within seconds, and replacement arrived the following day. Replacement arrived with all shipping items needed to return broken phone, it came with easy to follow instructions to activate the phone. Great Job.

This company, Asurion, is a total fraud. I purchased an electronic item on Amazon and also, purchased a “3 Year Home Audio & Video Accident Protection Plan” from Asurion, for it, on the same site, Amazon.ca, back in April of 2020. The item that I purchased recently started having malfunctions. Naturally, I contacted this so called insurance company, thinking that just like other companies that honour the protection plan they sell; they are able to assist me further. My first contact was on November 4th of 2021. The rep I spoke with said that I would be receiving a shipping label by email within an hour and also just in case, by mail in few days. Not only I did not receive any email, but the presumably mailed shipping label never arrived. I called again. The rep this time said that he would send them again and insisted that if I did not get the email containing the shipping label within a day to call them back. That did not happen either!

Everything was good BUT it was communicated to me that my phone would be delivered the evening of Tuesday Nov 23 between 7pm and 9pm. No one ever showed up or communicated which was frustrating. In the end, the phone was delivered by Fedex on Friday and all is well, but just a bit frustrating to be told one thing and not having any way to follow up.

Other than having to wait, went very well, called and they ended up sending the next higher up choice so happy with that. People were very nice and kind. It is hard to get a human on the phone, but managed. All in all, happy it's resolved in the end...thanks, Cathy

Asurion provided flawless delivery of a replacement phone with easy to follow setup instructions. When you're already upset about your phone being broken it's nice to have it replaced so quickly without any issues. Thank you Asurion for making my life easier.

I contacted AT&T on Chat. They were able to review my account and answer all my questions prior to filing the claim as far as what options I would have when filing. ie: same model phone as the one that was being replaced, balance owed on model that was being replaced, etc. AT&T also texted me the link to file the claim. It was very user friendly and easy to file the claim. The replacement was received, very easy set-up and understanding of what needed to be done to get up and running again. I am a very satisfied customer.

Same day it got shipped is same day that I broke it. Had it one day after thanksgiving. It was awesome, amazing experience and would highly recommend this again. Thank god for insurance and thank god for the company that let me get a new phone.

Warranty replacement for my old phone had arrived. Switching from old phone to a new phone has not always been a pleasant or rewarding experience. Phoned Miles at Asurion and it did take a few minutes to do but with his help we were able to get my phones switched with no problems and all my data and apps were intact. Could not have done it on my own. Thank you Asurion and Miles.

Replacement of lost cell phone with another phone and activation of the new phone. The new phone arrived at my house in about a day. I was very pleased with the end results. I would highly recommend Asurion as a insurance carrier by Verizon. The whole experience was done efficiently and handled very professionally on Asurion's end. I just had to pay the deductible and the new phone was shipped. Great Job. I am a very satisfied customer. Thank You very much!!!

Rapid response and approval for my claim. Highly recommend insuring your devices. Seems like a no Brainer to me. Asurion is great and I am very satisfied with their service. My claim was approved almost immediately. Insuring your product It's money well spent considering the out of pocket costs to replace a smart phone.

I received my new phone as expected. Set was very simple. Followed instructions as written. The new phone looks great. I am very glad I purchased the protection plan. It saved me a lot of frustation. I am very pleased with the phone & the service.

Thank you, I was pleased with the quick and easy resolution including materials and mailing label for returning the damaged cell phone. However I was also disappointed in the high deductible amount $ considering the monthly cost of insurance protection purchased for the very reason I needed it.

Process was painless. Online claim option made it fairly easy. Item shipped in 1 day not counting thanksgiving day. Big plus to have a phone as soon as possible. Only Negative was I had a silver iPhone 12 Pro Max and they only had the blue one available as a replacement. Overall I would still say it was worth the money. Thank you.

The step by step instructions from the online chat techs was very helpful. They were patient with me when I couldn't find what I needed to do. Would highly recommend these techs for any online help needs with cell phones.

Excellent service. Had multiple issues with insurance claim with old phone. Had to Uninstall information, contacts, pics, etc, then install on new phone. I tried to do it myself according to instructions and turned into nightmare. Walked into building, got prompt courtesy and Stellar service, hour later all problems solved and new cell works flawlessly.

It was easy and speedy! Highly recommend. I wish there was a live person to talk to instead of a text chat that koine would respond to. That was a huge pain. The email made it easy. But it’s nice to be able to talk to live people when you need Help.

I really do not like the online procedure. However, I am pleased with the online response and speed of issuing my new phone. The service is quick and reliable. If they could reopen the phone service as well as online I would like the service more.

After three years paying insurance when I claimed for my telephone stolen. Asurion send me another phone in a week, the worst thing of the replacement one is used and broken. I try to contact Asurion but they always are either busy or transfer to a wrong department. Not worth paying insurance.

I needed to get a replacement for my cell service. Call in and was sent one immediately. Activation process was very easy. Everything that I needed to send my broken device back was included. Making it super simple to return my cell. Thank you.

Didn’t take too long to replace my stolen device. Had a new phone in just a few days. I needed to go to the store to get it activated but it was worth it in the end. Made it in time to take holiday pictures with the family,

The overall experience was great, submitted the request and once approved took about 24 hrs to arrive. Used the online support to get everything set up which was also quick and easy with great support, only bad is this survey setup.