Asurion Reviews

Great customer service and fast response and delivery. I had never filed a claim before and it was a very user friendly process online. The deductible was a reasonable and fair amount. I’m satisfied from start to end. Thank you.

Long wait. But worked out. Thank you. Rep was very nice. My hold time ended up being extremely long, but was able to get it figured out. I'm not a fan of the long hold times when they're just "verifying my account"?

It was very good and fast and I would tell anyone else about your service. I have used it before and it has always been good and helpful and you get your equipment in a very fast time and I will continue to use them

I was very satisfied with your responsiveness and the decision to replace my iPad Pro. The customer care lady was professional and personable. She was very clear in her communication. I have not received it yet after a week. I believe this may be a FedEx issue.

Came within 2 days and set was easy. After putting in the claim which was very easy to do and quick the representative made sure that I was happy. The only downside that I experienced was I had two lines coming to my phone and the business line did get transferred over to the new phone which is causing a bit of a headache but AT&T is working on it

My phone was broken around the cameras area and all cracked and chipped on the front broken phone. I call and the service tech was very helpful and the phone was received in two days. Thank you for the fast service.

Great service, there was no issue and the phone came within 1 day. The process was easy and the process was not hard to follow. If I have any issues in the future I know I can trust the insurance that I purchased.

At&t rep set up my claim for me and the process went smoothly from there. Got my replacement and sent back the broken phone easily with the package. Almost forgot to add the bottom of the paper, but I got in the box.

I don’t always need this service, but it worked out great this time. The replacement phone arrived much earlier than expected. Excellent service! Easy set up and activation. My granddaughter now has her phone back.

I never have any problems with Asurion! They are a great company! Every customer service agent I’ve spoken with or chatted with has always been A+. Overall, just an awesome company. Always honest with you and helps you out any way they can!

Your folks are great. Just FYI FedEx just dropped off the box and I didn’t know it had arrived. Kind of dangerous for an expensive item! Luckily, I was looking out the window when they drove up. I do appreciate the level of expertise that your employees have at Asurion. Everyone was helpful.

The exchange was great! I received a replacement device in 2 days and the setup was really easy. I didn’t lose any of the apps or files I had on my old device. The new device has been working great as well but I still get a year to replace if anything goes wrong with it.

We have always had Asurion insurance on all our phones because you take care of the exchange of phones promptly. All your representatives are friendly, polite, and knowledgeable. They explain the process which we have to follow to get our new phone. And we usually receive our new phone the next day.

Put my order in on Monday morning. Had it by Tuesday afternoon. Super easy to set up and thank you for getting me back in the game. Having not used the service for over a year I was able to save 50% on my phone.

The service was very fast and efficient. Accepted my claim in a timely manner and gave me a replacement device quickly. Also was very helpful in activating new device. I would recommend this service to anyone. Really really great service.

Very easy instructions to follow/prompt service. I'm very happy and I'm glad I had the insurance on my phones. I really appreciated the fast service and the knowledgeable personnel who walked me through the process of filing a claim. It was a nice experience and I'll continue to be covered by ASURION.

I was trying to delete personal information from my phone to return it to AT&T, and had spent 2 days, with phone calls and visit to the store, and no one could help me. Then I got the young lady yesterday who was very patient, and friendly with me. Although we could not clear the phone either, she contacted the dept that was receiving the phone so they would be aware of the issue, and I sent it out in yesterday's mail.

I was happy with the replacement and delivery terms. The replacement came very quickly and Verizon is always helpful getting set up and transferring. What was infuriating with both Asurion and Verizon is that I couldn't get a clear, crisp answer to the question of whether my daughter's phone, purchased unlocked on Amazon rather than through Verizon, would be covered. I was offered several explanations, but they were all a little uncertain and Verizon kicked it to Asurion, who always kicked it back to Verizon. Neither would say for sure, and didn't seem to even understand what I was asking. I still don't have a clear understanding of why I must now pay extra for insurance for a 4th line, even though I have never had to pay extra before. More like a 2.5.

Everything was great. Except the first device was dysfunctional. It took me a couple days to figure that out. I had to communicate with customer service. With a dysfunctional phone that was difficult. So the extra process was a bit annoying.

ATT and Asurion has taken great care of my phone issues for last several years. I am very pleased with customer service as well as deliver process. The new process to change phone information is splendid as well. Looking forward to continue working with both entities in future.

Asurion was great! My wife accidentally dropped her phone and it fell 14 stories down an elevator shaft. Asurion was so easy to work with to file an insurance claim, and they had a new phone shipped out ASAP. We felt so grateful to Asurion for making this process as simple and painless as possible and were so glad to get a new phone so quickly.

It was a very easy and simple process. Filed the claim using my ATT app. I was kept up to date via email. All instructions were easy and straight forward. The phone arrived the very next business day. A+ rating.

My husband's phone started malfunctioning and his screen was black. I called to speak with Asurion and everything went very smoothly. Filled out the paperwork and before we knew we had a new phone to replace his because all of his apps for work were on that phone and he couldn’t do his job properly without. Thank you again for your help.

Great job! Bravo! She was very nice and helpful friendly. She is a people person who comes with good vibes and all that. Working with Asurion has been a very pleasant experience. Working with Asurion has been a positive experience. The process of getting my damaged cell phone replaced was quick and easy and sending the damaged phone to them was made simple with instructions and shipping box provided. I highly recommend Asurion to protect your device.

Very good. Ordered no problem. Got my new laptop within a day. Thumbs up. Thank you. Will be ordering another new laptop. Can I order new chargers too? Thank you. I would order from this company again.

Natalie ** with Asurion is the absolute best! She helped me resolve my issue in such a timely manner and my new phone was received 3 days later. Anytime I have a problem I will definitely return to Natalie to be helped.

Not like most insurance companies that try to not provide the coverage you purchased. This was a no hassle experience. Contacted them on one day and we had the phone the next. They had the matching phone in stock. We are good as new. Could not be happier with their service.

We had a cracked screen. After making multiple phone calls (we couldn't decide if we wanted full replacement or fix). I am pleased to say every person I spoke to was super nice and helpful. We had it set up to be fixed and my spouse changed his mind. No complaints.

I think the customer service people could help with a lot more than you let them do. Older generation is not familiar with computers/don't have computers at their home so making customer service people do a lot more to help over the phone would very much be appreciated.

You guys did an amazing job. Very easy to make a claim and very easy to track package. Also there was very bad weather here in Texas and on you over the phone prompt you make people aware of this weather and how it could affect the delivery time of the the product.

It was a simple process and very efficient. I’m so impressed. The staff I spoke to on phone were very friendly and helpful. The process was trustworthy. Asurion is trusted to honor their obligations and fulfill their promise. I’m so proud of Asurion.

My son dropped and cracked the screen of his iPad pretty bad. Filing a claim was easy and straightforward. We filed the claim on a Friday/Saturday and the replacement device arrived Monday. Instructions on how to set up the replacement and send back the broken one were easy to follow. Entire process was quick and easy.

Response was super fast and the product is correct. Thank you for making me whole. I am very pleased with how easy it was to file a claim. I filed on a Saturday and the replacement shipped out the same day. I got my phone by lunch on Monday. Thank you.

Process was quick and so easy. Filed my claim online, had a new phone the next day. Couldn’t be happier with their service. Everyone was so polite and courteous. Would recommend them to anyone. They sent the material needed to return the damaged phone. Simple and easy.

I was very happy with my replacement and it arrived quickly. Making the claim was effortless as well. Overall I’m very happy with my experience. I’m glad I chose to take out the insurance with a Asurion. It’s well worth the investment.

My customer representative was very considerate and professional. I am on a fixed salary and they were able to help me. I also did not have a difficult time changing my cell over. Thank you,... Many Blessings. I have been very satisfied with my service with A T & T... Thank you.

There was an issue with the scheduled repair due to unavailable parts. Asurion made sure this was corrected. The representative helping me was kind, courteous, and made sure I was happy with the outcome. A+++ work. P.s. I was really really mad after talking with ATT for an hour. So great job because you made my day afterwards.

Overall OK. EXCEPT the left hand doesn’t know what the right hand is doing.. also you get different answers from different agents. But they are polite but seem to be a recording for “Thank you for that”.

I had great response to my issues with my cellphone. Now I'm just waiting to hear about my tablet. I know with Asurion I will soon get more great answers. About my situation. Asurion insurance is great to have to protect your electronic devices.

Great customer service... Also my device came in a timely manner! I would highly recommend Asurion to protect all your devices! Very professional staff. If you need help tech pro got you, you can even text to chat with a live person. How awesome is that?

My phone was damaged and face was broken in places. The phone still operated buy when I reported it the recommendation was to have the phone replaced. I received the new replacement phone quickly and I am very satisfied with the service.

My daughter was jumped and her cell phone was stolen. I was helped in 2 business days. My cell phone carrier wasn't much help but Asurion helped me a great deal. Mary the representative was very pleasant and efficient, thanks Asurion.

After talking with a gentleman named Robert he helped me out with a lot of information, and was very clear. The first person I encountered was not as helpful and I couldn't not hardly understand her. Please make sure that the person who is speaking! Can speak English very clear. Thank you in advance.

The online process was easy, fast, and seamless. I made the claim within minutes, and received a confirmation immediately. I then received my replacement phone quickly, just as promised. The packaging for returning my old phone was included, with postage, making it easy and convenient to return it.

Everything went smoothly with the process. The person who processed my claim was polite and patient. She explained to me how to disable Find My iPhone and how to back it up with iCloud. I received my iPhone within two days. Very happy with how the claim was processed.

Dropped my Note 10+, it hit the corner of the Otter box and started cracking in corners. You could still use it with the S-pen but that was the only way. Asurion was great! I put the info in and had a replacement on the way.

Everything went great and I would be giving 5 stars if it was not for the device that I received let me explain. Device looks fine but it appears to be a bad refurb by that I mean the display flickers a lot. So how do I return this device for a good one. Another thing is in my lost device I had 128 GB card why was that not covered there was nowhere in the claim sheet to add it to the claim. I hope to hear from someone from Asurion, Thanks.

In the Texas Snow/Ice/Big Chill week-my son lost his phone somewhere in the snow. I got a hold of a rep at Asurion that was friendly and helpful. That sent out a new and we received it in about 3 days.

Phone lines had a long wait time but can accept that because of Covid. The automated self service option was easy and user friendly. Started a claim, received the automated notifications and replacement arrived on time. I am pleased with the service.

Very good customer service. At&t has been wonderful! Thank you. The At&t store on power and ** was very helpful with getting my new phone set up. When I ordered my phone the employees were very helpful. They shipped my phone very quickly.

I spoke with a very wise lady. She was the most helpful person I have spoke with through any company in a very long time. So grateful for that! Such a great personality, super patient and knowledgeable. Thank you for making my day better.

The phone arrived earlier than I expected and I am very pleased with the ease of filing the claim and obtaining my replacement. I was reluctant to file the claim as I had heard horror stories from other users. I had expected that I would be met with opposition. I will gladly refer Asurion to others.

The technician was very courteous, helpful, and professional. She did a wonderful job. She sent a text to notify me that she would be a little late. Which let me know that she valued my time as much as her own time.

When our Ipad broke we put a claim into Asurion. Asurion was very quick and responsive in sending out our product. We are very thankful that we have the insurance plan. I would recommend getting the plan and dealing with Asurion.

Asurion made it easy to file the claim on our phone. The company is fast to replace the defective phone. I would highly recommend it. If you have teens with phones, you definitely want Asurion protection. Don’t hesitate, protect your phones with a good plan and company.

I was able to submit a claim and have a new phone in days. It was a very easy process. I returned the non working in the box that was provided. It did take a while to set the phone up. A few of my apps did not work for a few days after I got it set up. Something like this has never happened to me in the past.

Well I had to talk to several people. My phone was a replacement already for a previous stolen phone... About 4 customer service reps kept telling me it wasn't... Finally last guy looked up my phone info and informed me I was correct. It was a replacement then he finally helped me

DW

The only thing I'm not happy about is not being compensated for the length of time it took to receive my device and having to miss work since I use my phone for work. With everyone working from home your phone is essential. Other than that my experience was smooth and excellent!!

Thank you, everything went well and my new phone is working. I couldn't get the new phone to work until I put in the old sim card in the new phone. There could of been clearer instructions and maybe not include a sim card that does not work. Besides that the file transfer and everything else went smoothly. Thank you again.

Watch replacement. There was a confusion because the options online were limited and did not have my watch option but it would not allow me to go past it without making a choice. So I made a choice that did not match then it declined. Which was frustrating.

I didn't had any problems with my claim. They work really good???? They did my claim pretty easy and quick.. I will definitely recommend my family to Asurion. Thank you all. I'm pretty sure that people that had an experience with Asurion they were really satisfied with this company!!

Great experience with Asurion! My son lost his iPhone while skiing. After spending a day looking in the woods where it was lost we called you. We had replacement phone delivered to him within 24hrs of our call to report the issue. Smoothest process I have experienced - perfect!

The ease of filing the claim was smooth and swift. It was a very simple process and walked us right through it. I also really liked the continuous updates! Within days we had a replacement phone delivered right to our door.

Was pleased with the phone, thank you for the upgrade, it was easy take the phone to at&t. They helped with transfer of data to the new phone, the help on the phone was very helpful, it didn't take too long to process the claim.

Only thing was I had to call Verizon to help get it going. Cost me 40 dollars. Didn’t like that very much. Otherwise it was great! For a 10 year old it was good. The phone was good but instructions were very good.

All questions were answered and all problems were resolved. I received the help that I needed and I feel certain that any future problems will be handled just as well. I was listened to and treated like a valued customer.

The entire experience was smooth and quick. I'm very happy with the insurance services provided, the quality of the replacement device, and the speed of shipping. The only issue I have found is that the replacement device I received has a polarized screen protector pre-installed. The polarization of the screen protector is incompatible with my polarized sunglasses. It's extremely frustrating while trying to use my phone outside. I guess I will have to buy new (non-polarized) sunglasses.

Great service and we would recommend this insurance company! Replacement was great! I was satisfied overall with my son’s quick turnaround! We have used them before and have always been satisfied with Asurion! The cost of replacing the phone was too much and we were happy with the decision to use the insurance refurbished phone!

There was a mail issue and Asurion didn't receive my old phone on time but believed that I did send it and credited my return anyway. I did get an e-mail that they got it and credited my account yesterday.

Received replacement cell the following Day, cell in great condition, fast service, very pleased. It was so easy to go online, explain how my old cell went bad, and then place an order for a replacement cell. Everything worked out smoothly.

Made appointment after my son dropped his brand new iPhone 11 and they came out to the house to see if phone could be fixed. Technician worked on it for a few mins trying to replace the screen. He could not it fix so they replaced it for free and got the new phone the next day!

It took longer than expected but I had several side problems that I had to clear up. Nothing to do with Asurion which help with the problems. Once I got the other problems taken care of delivery was very fast.

After calling and going to Verizon to no avail they would do absolutely nothing on two phones that failed in 3 weeks. Your tech support moved me to a different phone and I could not be Happier.... Thank you very much.

Only problem on phone Chrome Amber alert uploads advertisements all day and all night. I need to get the answer on how to get rid of this update. Everyone was truly helpful. I don't think I should of paid all that money for a new phone since it was dropped on the way into Verizon. The battery was bad.

Everything was taken care of and in appropriate and swift manner and very professional. And I thank you very much! She took care of me very well. She called the company and resolve the problem so I thank you!

Wife's Apple Watch had its face fall off out of the blue. The replacement watch came the day after I filed a claim. The instructions were clear on what I needed to do with the return. Couldn’t have been easier.

The online service was quick and easy. I placed my claim during the afternoon, and replacement was at my door the next day. There wasn't any hoops to jump through to get it taken care of. With the work I do, the cellular equipment is crucial to the job. Having no days lost due to equipment being available in a short time is a good feeling.

Your people have been very helpful in resolving my phone replacement and issues. They have explained to me things I wasn't aware of and how to address them. I am very satisfied with the help you provide. Not sure what else to say but thanks.

Asurion makes it easy to submit a claim. They cover exactly what is stated and there is a fair deductible for repairs or replacement. We have the family plan coverage. It is well worth the money for the peace of mind knowing our phones are insured.

I had an amazing experience with Asurion. The service was very quick and my customer service agent communicated well and helped me so much. I got my device issues handled and I feel so much weight has been lifted off my shoulders. Definitely worth using this company!

The person who took my claim was incredibly effective and friendly. Asked the right questions, and was always focused on helping me. I would recommend this insurance to friends. I’m glad I have this insurance otherwise I would have paid for a new phone.

Upon connect with Asurion on Saturday, service was quick and easy. However, I have NOT received my replacement iPhone. Asurion provided their shipping information and tracking number for FedEx delivery scheduled within 1 -2 days. This tracking number indicates my package arrived in MEMPHIS TENN 4am on Sunday, and is CURRENTLY STILL THERE to this day with PENDING DELIVERY.

My daughter broke her Apple watch and within 24 hours of calling, she had a new replacement device and the price was very reasonable. They went way above my expectations. The lady I spoke with was also amazing. She walked me through the whole process, step by step.

I could not believe how fast this company works to get out a replacement phone. I had my new phone in less than 24 hours and it shipped from over 2,000 miles away! Best investment I could have ever made. I will never be without this company's insurance plan.

Broke my phone and needed a replacement right away. Asurion had a fantastic program. Prompt, courteous with excellent customer service. First unit arrived defective and was replaced no questions asked within two days. No hassle, add cost. Shipping packaging and freight included.

I have contacted Asurion a few times and the representatives have been very helpful. It was a challenging getting information off my old phone because of how it was broken (broken screen). I am very pleased with the outcome. Thank you.

Everything is good but I haven't received my phone yet. I have been trying to track it down. It is on hold somewhere in Tennessee. I hope that you all can step in to see what is going on with the situation.

Great Service and Support. Excellent Customer Service and Sales Lady was Very Professional and made appropriate suggestions to my ATT plan that would save me money. Also Pleased that I had insurance on my iPhone and that I received a replacement within 24 hours delivered to my door.

Received my phones very quickly and got them set up easily. Sent old ones back in. Great job. People we talked with was super nice. Special thanks to them. Jennifer and Juwanna you both were the greatest. Stayed on phone with us. Very sweet and friendly.

Customer service was great. They helped me with my problem and was very professional and nice. Only one of the customer service representative was not nice at all. I think that was Sunday but all in all the other representative I talked to was very nice and professional.

Amazing service and promptly arrival of new equipment. I couldn't be any more pleased. It was truly an easy and comfortable transition, no stress nor worry. Equipment arrived in timely manner, setup and installation was quick and easy. Awesome! Awesome! Awesome! Awesome! Awesome!

The agent at AT&T helped me file my claim and everything went very smooth. I filed a claim on Friday and had a new phone on Saturday. Very impressed! I will definitely keep this insurance for if I ever need it in the future!

Replacement phone came quickly and all the materials needed to send the broken phone back was provided to me. The whole process went really smoothly. The replacement phone came with all the directions I needed to setup, configure and start using without missing a beat!

I spent over 3 hours in the phone to get my refurbished replacement, most of it on hold. When my phone arrived, it lasted exactly one hour and I had to start the process again. I finally just bought a new phone, since they send you crap. I have contacted their customer service, as they recommended, to complain, and they have not called me back. If I could have given zero stars I would have.

Fast efficient service, would have given a 5 if not because of copay we have to pay. Easy claim, we just had to do it at ATT store because we were not sure how to set up but once we were there setup went smoothly and user friendly.

All good thanks. The process was simple and fast. I could not be happier with the process and the help I received. Thanks again. I would recommend to a friend too. Thanks again. Hopefully we will not need it again.

Service was quick and easy. I didn’t even need to speak to a customer care rep because the process was fully automated. My only complaint is that this warranty is quite pricey compared to Apple’s Apple Care plan. But thank you for your services.

Very hard to understand representative, not sure where I was calling. Very strong accent, but very courteous, and got the job done. The deductible was too high to get a Restored Phone. Will consider revisiting having insurance on an older phone.

Phone was replaced right away. Service was fast. I was without talking on speaker for two months. Replacement phone is little tricky to learn but I'm getting there. Sent my old one back the next day. Thank you for making it easy. Nice friendly customer service. I would recommend to anyone.

I got my phone stolen and claimed the insurance from Asurion. All follow-ups are more than expected and quick. I received a replacement the next day. The corresponding lady in the customer center was so helpful. She was professional and answered all the points I wanted to know. I really appreciate the service. Thank you!

We were on vacation when we lost a phone. It was very stressful. The agents were very helpful and the new phone arrived at our rental house in 24 hours. Asurion agents walked us thru set up and now it works perfectly. Thank you!

Activating phone was easy on the chat and did not have any other issues. I tried to get someone on the phone but automated line kept sending me the link to go to the chat. Better than dealing just with the cell carrier.

I had a few issues that were not tend to. The first replacement did not work and the second one never got my contacts back on my phone. So I am having to answer all calls. I am not real happy with this.

Just disappointed with the insurance replacement cost. With car insurance you're allotted a lower deductible. I wish there was a better replacement plan. I have seldom had to use this insurance. I hope this is the last and only time.

A quick response to my problem was the best part about the situation. That is really appreciated. In many times it takes forever to get a response and even longer to finally get something done. I am satisfied with the service.

My Daughter's phone had a manufacturer defect and after exhausting all options to try to get it fixed we resorted to Asurion. The phone was replaced overnight and all is fine once again. Thank you for courteous and prompt service.

Replacement for iPhone X, due to screen malfunctions. Easy to file claim. Adds payment due to next bill cycle. Quick Delivery and easy activation. So far no issues with refurbished phone. Overall experience - two thumbs up. Much better deal than having to buy a whole new phone.

Very professional. Expedited efficiently and effectively. The solution to my problem phone was quickly diagnosed and my replacement was received in two days. The setup and activation of my new phone was done quickly. Very thankful for the assistance I received.

Y’all done very well. I have no problem with dealing with y’all. Very much happy with the service and the time it took to get to me and they was nice to talk to. Very happy and I will do Business with them again.

Great customer service, but hold time was a little long. I had to call a 2nd time because my original call, the order wouldn't go thru, which caused me to miss out on the phone I really wanted. Please add more variety with the replacement phones.

Everything worked very smoothly and quick. Thanks for the great service and that is for sure that I will recommend to my family and friends the great service that you provided me. It was great great great.

Super easy and fast to get the new phone and to send the old one back. Came in about a day. Good instructions to transfer the contents of my old phone over. This is too many words that are required to complete the survey. I imagine most people will not do it.

My claim was handled VERY quickly. I could not be happier! Thank you sooo much for the great service and please take care of your families in these horrible times, with this evil virus that is destroying our lives! GOD bless all of you and thank you so much!

This has been the best service. Claim was processed on time and I received my phone with not delay. Thank you all for the very speedy deliverance of my device. I am glad AT&T uses you for a replacement service.

Very quick, accurate, friendly, and concise! Never gave up until we were totally finished! I must completely commend the representative who assisted me, his professionalism was unmatched. Any further need arises and I know exactly who to turn to, I was treated great by your company.

I sent in a request for a replacement iPhone 11 after my teenage grandson's was stolen. The phone was shipped out and the people helped me set his phone back up. I am extremely happy with the results of this experience.

I wasn’t expecting a new phone when I called about my cracked screen and missed visits. Granted it’s a older model iPhone but I love it and having a new one without a shattered screen (which I thought unfixable and lived with for a year) is a real treat. Customer service was great, got my new phone within 24 hours of talking to someone. Getting someone out here to fix it remotely was a bit of a struggle with three misses because of one thing or another but in the end it worked out great via mail order replacement. I mean, it IS only a phone after all. Not like I was awaiting a heart transplant or something.??

Honest guidance throughout the process. The agent was great and really helped me understand other areas that I can get insured in my home. I had no idea that you guys also insure home technology. That is something that I will look into for future consideration.

At first not a good experience. It was difficult to start a claim and reach someone. Also phone got lost but Asurion came through and got me a new device within 2 days when there were none available, thank you.

I had a really good experience, I was helped right away. All my questions were answered. We were able to resolve the issue quickly. I received the replacement phones quickly. Getting them activated was a simple phone call and we were back online within the week.

I needed help transferring pictures from old device to new one. The representative Sherrice was very patient and helpful with me! I really appreciate her professionalism! The next day I talk to someone on the advanced department and she help me download app to transfer pictures! She was great! Her name was Angie! These people were great and very helpful! You should be proud to have these ladies working for your company!!

So easy, so fast! The gummy at AT&T took my info and set up my temporary phone and the replacement arrived like the next day!! Amazing! If only all insurance claims were this easy - definitely worthwhile!

Took 3 full months for my claim to be completed...appointments for technicians to come to my house fell through THREE times (twice without a reason or telling me in advance) and customer service over phone couldn't do much. Twitter customer support was above expectations and offered to replace my device for the cost of a repair, which was nice, but I'm still frustrated it took 3 months of going in circles.

The service was fast. Please advise when you received the returned phone. I sent it Feb. 11, 2021 at the US Post Office. We had Asurion for a very long time and service was excellent. Thank you and be safe.

You did what was. Thank you for delivering as needed. I do not know how to say any better or plainer. You did what the insurance was explained to me as to what to expect. Thank you for being what you were supposed to do. You were very efficient.

First time ever replacing a phone that was lost or stolen...The process with the documentation was a little off putting with the constant rerouting to pages already visited but in the end my phone was replaced..The 200 dollars was a surprise too...but that's the cost of doing business.

It was a good experience. The only problem was my lack of computer skills, but the service rep was most helpful in walking me through the process. Phone arrived as promised. Return of broken telephone was easy to package and drop off at local USPS.

Received my replacement phone, via Fed Ex, in two days. It was great. The replacement phone is a refurbished phone, according to packaging but it looks brand new. Also, the transfer of information was easy as well. Good experience overall. It’s always good when things go smoothly.

Fast shipping, but all instructions are online. They didn't mention that the phone came with the sim card separate. Fortunately I found the itty bitty replacement SIM card in the bottom of the box. There was no instructions for that. :( I called the AT&T Pro Tech help line and the lady did a great job of talking me through installing that thing. Luckily, I had a magnifying glass handy. That's not a job for old blind guys. LOL.

The process was easy and everyone was very helpful. When box came the label was included and was easy to return. Was very satisfied with the whole process. Thank you. Would recommend for other people to get insurance on their phones. The piece of mind is so worth it. It is easy to get continued use of your cell phone.

Very professional and easy to navigate through the the page. We did have a little trouble activating the phone but did get it going so all is well. We are not very computer literate however they did make it very easy to get what we needed done.

Customer service was great. We have insurance that suppose to cover phones, but it does not. The battery went out in my husband phone. We are still paying for the phone, but had to purchase another phone. Then they want the old phone back and we are still paying for it and the new phone. We didn’t get a discount on the new phone, we are paying the full price. Not happy about that, we are now paying for two phones.

Very easy to complete my claim and excellent customer service. The agent made all steps easy to understand and was thoughtful to my issues. You should be proud of the staff that you have assembled. I don't know what else to say.

When filing the claim it was quick, easy and I was explained everything. We got the phone fast. When calling to activate it the person I talked to was very helpful and friendly. The best part was when calling both times I didn’t have to wait on hold forever like some places. Sending it back was just as easy in the prepaid box. They even sent some tape to tape the box back up.

Only thing that would make it better would be if they could have given the same color. She had an iPhone XR blue and we were given black. Otherwise everything went well! Her phone was cracked front and back and affecting her phone.

Great service overall. Well done job. Product came on time. It was easy to set up and it was easy to return broken phone in their protective packaging which they supplied with simple easy instructions. Their customer service was outstanding and I feel they went above and beyond their service to make sure we were satisfied.

It was great! Shipping in was good and when I wasn’t available it they came back the very next day. Thankful for getting me a replacement phone. Because of the inconvenience of my phone being stolen. Everything went well. And very happy with the black phone that has been given to me.

I was very satisfied with the accurate and speedy service I received from Asurion in handling my claim. The agent was very courteous, with expertise and expedited the handling of my claim quickly. I would recommend Asurion to anyone. I am happy with the overall handling of my claim.

Very easy to place a claim and very fast from talking to someone to receiving the replacement unit. Super easy to activate the replacement unit. Highly recommend this service to everyone that wants a peace of mind. Very satisfied. Thank you so much for your help.

Everything went fine, got replacement phone back pretty quickly, so all is well. I had to call a couple of times with questions. The Representatives I spoke with were all very courteous - Good customer service! Keep up the good work!

Ivy was awesome helping me with my phone. She made sure I was good. Thank you so much for the time that was spent. There were some difficulties but she made sure everything was good before she left again. Thank you.

It was a challenge to file the claim by phone because of the hours of operation. I didn't want to do it online because I wanted to be able to speak with someone about it. Because we couldn't wait anymore, I just went ahead and did it online. We got our replacement phone in 1 day - on a Saturday, nonetheless. AT&T takes a lot of our money, but, I guess, the insurance is worth it.

My phone was cracked with the camera Too and it was replaced by the same phone the next day. It worked out well and the phone works great. The service was good and I am appreciative too. Insurance worked out like it should.

Great job with assisting and turning off find my iPhone. Mailing back was easy, and no additional charges were added. This is a great service for the little amount it costs. I will definitely use you services again and share with friends and family. Thank you,

To expensive almost pointless to pay extra for insurance over 200$ for deductible... But who am I to say anything I don’t make the rules... It’s just another corrupt greedy company charging arm and leg for the same crap not even a upgrade.

You guys made it painless....I haven’t returned the old device. It has been misplaced.... But no worries my problem on that part… Everything else you guys were great. I was able to call get replacement and get the new device up and running the few times I have use you guys over the years. It has been quick and easy. I appreciate the effortlessness on my part! Thanks

My phone was busted and Asurion got my replacement device to me quickly. I was happy I was able to use the insurance on my phone plan to get a new phone. The process was easy and fast. This was my 3rd time using asurion for replacing a device and I was very satisfied with their services.

Easy to contact...very friendly and helpful. Made an effort to satisfy my claim...First time I have made a claim for a phone and I was not looking forward to dealing with an insurance company. Asurion was a pleasant surprise to work with.

The customer service rep was extremely knowledgeable, friendly and worked quickly to take care of our issue. I had many questions which she was able to answer without hesitation. She knew her stuff! My replacement came quickly. Amazing service... Thank you.

My broken iPhone was sent back to you yesterday 2-10-2021! Let me know in a few days that it was received! I just love my phone and the new one even looks better! I wish I could afford a new better one!!!!

Very happy with the service that was provided and the understanding of the representative that helped thanks so much. I don’t remember the representative name but they did an outstanding job with helping me throughout the process. Thanks again.

Was satisfied with the service for repair replacement to the damaged phone. The service rep however was a bit high pressure in trying to sell me another monthly service that wasn’t requested or needed. Replacement arrived within 3 days time.

Thank you for coming to my rescue. Asurion made sure a replacement phone was quickly dispatched. I hated to submit a claim for a damaged phone, but Asurion made the experience quite simple and less stressful. I truly appreciate Asurion and the Verizon store representative who helped me transfer all my information to my new phone. Chad also provided the Asurion contact info. Thank you!

I had to get a replacement phone and when it showed up it only worked for a few hours and wouldn't turn back on. When I called Asurion about the issue they were very apologetic and sent me a new one right away. It showed up the next day and has been working great! A+ for customer service!

Thank you for your help in resolving this issue. In uncertain times with shipping it a a blessing.

My Samsung S10e had a broken camera cover that I couldn't get repaired locally, so I got a new phone through Asurion. I was very pleased with the simplicity of the process. I expected the whole process to be complicated, but it wasn't.

Very good, knowledgeable assistance performed in a timely fashion. Very helpful with multiple issues. Thank you for the professional help I received through your program. I even was able to get a better version of phone when mine broke. Instead of replacing it with the exact same phone I had, they gave me a much better upgraded version. So once again thank you.

Very fast and professional service. The young people at the branch were very helpful, professional, and seemed to know a lot about what they were doing. I got a beautiful item back in the mail. I was happy with their service.

Very quick in receiving new device. Instructions on setup and transfer information was easy. Spoke to AT&T rep to finish transfer. She was polite and very efficient at her job. I have never had any issue with my service.

I lost my 2nd Gen iPad Pro which was in mint condition. Asurion went over and above to help me replace my device. Even though I have a new device and I’m eligible for Apple Care, I’m going to stick with Asurion. They’re the best.

The Pro Tech rep was awesome, amazingly good and helpful. We avoided going to Apple Store for help and he was quick & efficient. We thought our new phone will never work as could not retrieve any information off damaged phone. Thank you!

Everyone I spoke with concerning my broken phone were very helpful. I appreciate all your help and professionalism. I needed to know whether my phone was covered for replacement or repair and was very happy find out it was. I received the replacement phone the very next day. My grandson was elated.

They were excellent! Made my claim and received my device the following day! Couldn't even tell it was a refurbished phone I received. It looked brand new when I opened the box! Excellent job???? After my phone screen being broke I went right to the website, filled out all the information it asked and got everything I expected????

Extremely over priced for a replacement. Why pay over $45 a month for my lines to have to pay $250 for a replacement (with sending in broken on they can just fix and sell again). My car insurance deductible is $250 on a $40k+ vehicle. Thumbs down!

I submitted my claim at 9pm and the phone was at my house the next day by 8pm. Amazing! Great fast service. No hassle and lightning fast. Hopefully I never need it again but I’m grateful it’s there if I do.

As a senior with not much savvy the customer service representatives I dealt with over the phone were more than kind and knowledgeable. After 3 years my iPhone X came apart and we were able to set it back up easily. Thank you!

I got online and filled out what the problem was and the next day I had my replacement and the next day I sent mine back in a prepaid box, they even supplied the tape. I’m so thankful, being elderly in the Covid times my phone is my lifeline.

My rep was wonderful and solved my issue quickly and thoroughly. She was also respectful and tried to cross sell me insurance for my home electronics. Overall my experience with her was most excellent. Everything that she told me has been true and she was a shining example of what customer support should be for all of your employees.

My phone was broken by a patient at work...You had a new phone to me in 24 hours! AMAZING!!!! All the stuff to return the damaged phone was easy to take care of! Thanks so much for taking care of this so fast!!

Everything was easy, quick and simple to follow. Didn’t need to contact an customer service agent. The phone set up instructions were very easy to understand and follow. The delivery process was sooner than expected. Definitely will refer a friend.

Went to the AT&T store Friday morning and had my new phone Sat. Morning. Thank you for such great service. Customer service is very good and worth having the insurance. Set up was easy and quick. Again great customer service from AT&T and insurance company.

Customer service was very helpful, friendly and knowledgeable. Fast shipping and easy return. Very easy to put claim in. Do wish there was more locations to have phone repaired and more availability on replacement parts, but with COVID I get there are a lot of things low on inventory.

Placing my claim on the Asurion website was very easy. It was amazing that my replacement device arrived the day after I placed my claim. It was worth paying the insurance on it. Thank you for including the instructions on how to return my defective device.

I really didn't expect the phone to be shipped out and at my door so fast. The setup process was easy, as was the return process. I hope I don't damage my phone in the future but if I do I hope that I have Asurion.

Quick and easy replacement of the damaged phone. Hopefully will not need to use again, but have confidence that if needed Asurion will back up the loss. I liked the ease of the return mailing of the damaged phone back to Asurion.

Call was responded fast, the employee gave me all the information that I need. He made all the necessary arrangements for the deductible and the shipping of the IPad. We already received the IPad and everything was handled with a great customer service. Thank you so much.

The sales man was quick, knowledgeable, and very kind. He even joked with my 14 year old son and made him feel comfortable explaining the problem with his phone. He made my experience much better than the previous phone experience with a lady who wasn’t as friendly. He made me feel much better about doing business with AT&T! We will definitely go back to the Fayetteville store to try to get the same helpful young man. He should be recognized for his wonderful work!

Everything went well with the process and was complete in a timely manner. I dealt with 3 associates, which was no fault of theirs, just some inexperience on my part. The last lady who helped really was great and had our issue resolved in a very quick and efficient time. The replacement phone was here the next day and we didn't expect that, but certainly appreciated it.

Everything went very smoothly as always. Having young grandchildren it is important to have insurance and Asurion stays on top when something unexpected happens. I have 2 phones and 3 tablets. File a claim one day and receive the device the next.

Submitting my claim was very simple and fast. I received my replacement the NEXT DAY!!! Less than 24 hours later...and my claim was filed on a Friday evening! I was extremely pleased with the incredibly fast service! Would highly recommend.

Had a cracked screen and the home button no longer worked after dropping my IPhone 6s. Everything went like clockwork once I contacted Asurion. The customer service representative was courteous and very helpful. I received my replacement IPhone 8 within a few days in spite of the weekend and the MLK holiday. Thank you for prompt and quality customer service.

The company provided very fast service and it was very easy to file a claim online. My new replacement phone arrived on the next business day and it was easy to set it up. Everything I needed to return my broken phone was included in the box. Very hassle free process.

I was going through a really difficult week dealing with a family member being hospitalized. Verizon was kind enough to remind me that I had insurance and even transferred me to Asurion. Asurion was GREAT! Unfortunately, I lost the paper with the name of my representative but she was so friendly and helpful. She went out of her way to get my phone to me next day because she knew I had family in the hospital. This rep really sold your service not with what she did but how she genuinely cared!

Excellent service! Computer prompts. I liked the tech. He was nice and professional. I called and received the phone. Called ATT and they said to come in before closing. I went in and the tech Casey was simply outstanding. I could not say enough good things! He even labeled my old phone for delivery.

I appreciate AT&T for replacing my LG phone with the new LG40. Not able to use or charge my old phone was terrible and I was so worried! I'm happy with my new phone! Went to Homewood IL store and got my SIM card put in. Thanks.

I received my device quickly, Sat was the call, I received it Monday. No problems, the new device is great. It's not the same exact phone but it works faster and seems to be better for my everyday use.

Fast shipping, got the phone within two businesses days. Detailed instructions on how to set up the phone and send it back. Order was a bit expensive at 200$ but just glad to have a working phone again! I’m having more trouble submitting this review then I did placing the claim.

Everything was great, no simple and no hassle. I got my replacement, the same exact model as before within the day. With a little time and assistance I was able to get everything that I had backed up on it.

Cracked screen which I've never had happen before. No replacement parts available. Go figure! Quick service & easy to do online. Deductible is too high but better than paying for a new phone. That's The reason for 4 out of 5. I will keep the insurance again if needed! Thanks!

Sent me the wrong phone to begin with and once that got straightened out, I was told that my replacement phone would be shipped out on Friday, 2/5. Called on Monday, 2/8, phone still not shipped! Been a week and still waiting on the correct phone. Terrible service...

I have never had to go through what I when through this time. For now on just let us fax the paperwork instead of trying to download which I had so much trouble with. You have always been good with me.

The people who helped me were competent, patient and very helpful. I was able to receive my new phone before the delivery date and had no problem with the return at the post office, I was able to get my new phone up and running without problems.

When I noticed my phone was acting up, I went to put in a claim. Putting in the claim was very easy & didn’t take long before you knew if it was approve or not. Probably 2-3 after I got tracking number for the replacement.

I was very pleased with how quickly and efficiently the claim was handled. The new device was delivered the very next day. Customer service is excellent and very friendly. A pleasure to deal with. I would definitely recommend Asurion insurance on all of your devices.

It was a very easy process and the replacement arrived very quickly, within two days. The phone was brand new and it works perfectly. I was happy to finally get my replacement phone because I was in a state of Panic after my phone was stolen.!!

Quick, can talk to a child and can make things work very quickly and smoothly and understandably. Hooray! Hooray! Hooray! I don't know what else to say except my husband in computer literate and they made him understand and was able to to make his phone work. Cant beat that.

Very helpful! Easy! Customer service took care of everything. I was very pleased. Quick as well. The staff is cheerful and pleasant to work with. They answered all my questions and walked me through the whole process. I was confident all was taken care of when I hung up the phone.

The only issue was the hold time and getting through to an actual representative - other than that everything else went great once a representative was live - the automatic service is way too long and you should have the option of just pressing Zero for a live operator.

Had to call three times to complete the claim, but the third time was the charm. The agent was able to complete everything over the phone, and the replacement phone was delivered by the end of the day the next day.