Asurion Reviews

My husband broke his phone, so I called Asurion. I spoke with a very courteous employee. He had a replacement to us in two days. I was very pleased with their quick response. The return process was very simple, too. We will continue to use Asurion.

I would have given 5 stars if it wasn't for one hiccup during the fairly easy claim process, performed the entire claim from start to end online and only ran into the following issue. When prompted to take a picture or upload a copy of my driver's license the only option available on my mobile device was to use the camera to take a photo. This would have been perfectly fine except the camera would not open when selected, after a couple tries I decided to check my web browser permissions and sure enough I had to add that permission. Completely not your fault unless you consider there was no actual button to select uploading a pdf or picture as I already had a copy on my one drive...

Lost my phone in a wooded area pursuing my dog chasing some deer. Looked for two days, no success. Went to AT&T store, associate directed me to web site to filed claim. Did that and had replacement in a few days with all data.

It was a little complicated so we took it to the AT&T store on Broadway in Boise Idaho and they were able to help. Mostly because the home button wasn’t working on the old phone and so it was difficult.

Asurion provided excellent customer service. My phone was stolen on a Tuesday, and I had a new one by Thursday. The person who helped me get a new phone was very likable and efficient. Overall great experience. Got my new phone in 4 days.

Friendly, efficient service! The best help, support, and respect! So appreciative of quality service! Thank you!!! Replacing my broken cell phone device was hassle-free from start to finish, the replacement device showed up accordingly, and the AT&T representatives were more than kind to help me set it all up! Worth every penny!

Process to replace my son's phone was painless and quick. Had the replacement phone in less than 2 days! Representative was very considerate of the situations and made sure all of our needs were met. Hope we we never have to use Asurion again, but if we do, I won't have any worries.

I received my new phone within a couple days and it works great. I highly recommend this company for insurance protection with cell phones. The process was very easy and did not take long at all to do. The online process is easier than talking to a person.

We have a warranty on our Whirlpool oven that is 1 year old. We purchased from Home Depot; it's been over a month and we still cannot use our oven. We called Asurion who told us our phone number was not correct, after manager Julie at Home Depot went above and beyond, our phone number was correct. She told asurion to contact us and guess what, under the phone number. The cord was overtighted the first time, luckily did not catch on fire but smelled and quit working. Serviceman came out, said he had to order another part, 2 1/2 weeks later, another came out, and replaced the cord; had to order another part. We are still waiting. Feeding a family of 4 eating out all the time is real expensive, inconvenient, and not healthy. Not happy at all! 4.10.2021 no update on when they are coming out.

Once I got the "hang of it" the insurance experience was pretty straightforward and easy. I'd never had to file a claim for a cell phone and I've had one since they've been around. Your representative got me on the right path, answered all my questions and in no time the new phone was here. Asurion made it easy, quick and painless. If you need cell phone insurance there's one name you need to know - asurion.

Asurion was able to get me my phone very fast. The only issue that I had was that the instructions to transfer information and that the phone was not registered. I had to call AT&T to get the phone registered.

I received exceptional service from Asurion. The timely service and explanation of how the process of my claim would be handled was appreciated. The process occurred as I would informed that it would be. Asurion followed up with me regarding anything else that I needed. Thank you!

Transaction was great!!! Delivery of replacement phone was fast!!! Appreciate the great work!!! Replacement phone was brand new and worked excellent!! Thanks for the fast resolve to the issue!! Also for for taking care of the return shipping!! Great job overall on the part of Asurion!!! This is the fastest issue I have resolved dealing with a insurance claim for a cell phone!!

Good, my phone was stolen and I am so glad I was able to get another phone with my insurance. Thank you. I will keep paying my insurance and I’m glad I got to choose ATT because it feels good to know if I get my phone stolen I can claim for a new phone.

The customer service were excellent in helping solve my issue. I give it a 10! Thank you. I am a very satisfied customer. I have always been pleased with them. I called and express my problem and they took care of it (actually next day). Great job!!!!

It took me 5 to 6 calls before I actually got everything right to really activate my phone. I don’t think I explained it properly to the text but when I got the one I finally got everything right. It was beautiful so everybody deserves a five.

I feel happy with your service that received on the replacement phone and I may have to file another claim because now I am having problems receiving text messages. Some of my phone calls are being cut off for no reason.

The exchange went smoothly. Everything was done with great care and in good timing. The new one is fine and arrived in great shape. I’ll be sending the other one back as soon as I get it clear. Thank you for your assistance.

The Online claim process was super easy and fast. The new phone arrived very quickly and came with everything needed to return the old phone! Very convenient and would recommend this insurance on any phone. Love how easy this was.

You have done a great job. I need replacement impact case and screen protector for you gave me an upgrade on the phone to a Galaxy A51. I just don't have the money to pay the shipping right now and your local authorized dealers do not have this model in stocks. Please help me with that if you can?

Hard to reach customer service, the ** Pro Tech is hard to reach and you missed your passcode you cannot get through, I need to call 611, something I have to wait to reconnecting to another specialist and then wrong person, not good.

Overall best protection plan. Hands down super quick deliver every time I’ve had an issue. And filing a claim has always been really easy. For how much you pay you get your money’s worth and it gives you peace of mind knowing they got you covered.

At first very frustrating because the original customer service rep was to mail out a new phone overnight to my daughter who was out of town. Well that did not happen. The 2nd rep helped & assured my daughter she would have a phone. Thanks to this rep I did not have to worry anymore.

The man I talked to was amazing, 10/10, he wakes up in the morning and pisses excellence, he's the best you guys got. Put the man in for a raise. Actually, give him a promotion if he wants one. Thank you for the service.

Very smooth transaction online, no fuss. Answered all questions online as far as damage to the phone and how much it would be to replace. Paid premium which I thought that was a little much for insurance but we needed it and phone received in 2 days.

I broke my phone and call Verizon. They link me to Asurion for a replacement and they had me pay 249.99 for the deductible and almost a week later I received a broken refurbished phone. I was ask to send it back 3 weeks before I call back and was told the money was send back to my account, I'm still with the broken phone.

The service delivered so above and beyond my expectations. I unfortunately dropped my phone down a city sewer and was completely unable to get to it. The service had zero issues with me not being able to mail in the damaged/lost phone and had my replacement mailed and delivered to me by the VERY NEXT DAY. Service was an absolute lifesaver in not making me have to burn $1,000+ to replace my lost/destroyed phone.

The insurance claim worked out great, this was for my son's phone who is in the military. We were able to ship directly to him so that he was without a phone for only about 1 day. The only issue is that I think we do not have any claims left.

Was helpful, but it's such a hassle to replace a phone that was a replacement phone that did not work. Still waiting for resolution of this issue. Hopefully the replacement, replacement phone will work this time.

Easy process, easy to exchange from one phone to the other. Did not need to go into Verizon store either. Would highly recommend. Mailing back my original phone was easy, all packing provided as well as free shipping. Received reminders and updates all throughout process as well.

Fast service. I call in a request and before two days I have a replacement phone ready to activate and continue with my service. This is not the first time and probably won't be the last time I use this service and like previous times this service is outstanding!!

Great service. Fast and friendly. I will recommend to anyone. The shipping was very fast with no issues. The website was user friendly and easy to understand. The replacement phone that I received was like new. Not scratched or dents.

The phone is substandard. NOT water resistant. Took on water after dropping in 18" of water for 5 minutes. Supposed to be much more water resistant than that. It had virtually no water resistance. The standard is supposed to be 1 meter of water for up to 30 minutes.

I found the claim filing process to be very easy. The replacement for the damaged watch arrived quickly and it was an easy return process for damaged item. Replacement watch was an upgrade from the original. Overall I’m glad to have purchased the insurance.

Quick service to replace broken screen on phone. Assistants both in store and on phone were pleasant and helpful. Only issues was original delay in sending a technician to my address but due to missing parts couldn’t fix the problem, but waited until the day of the appointment to say it which meant having. Lost a week, before finding out I could go to a store for the repair.

Asurion used to be a great company, but sadly not anymore in my eyes. I bought a Samsung Galaxy 21 Ultra under their coverage. When its screen cracked, they could not honor their stated promise of fixing it for $29. Instead, they want me to replace it after paying a deductible of $275. Their excuse is that the device is not listed YET somewhere on their website for eligible devices. This is not fair since more than 60 days passed since the device was released. They are forcing customers like me to go for the more expensive option, all while customers think they are covered.

Asurion was available round the clock to assist me with my insurance claim. The process of filing the claim is super easy. I was able to call after my claim was filed to speak with a customer representative and reached a approval offer that benefits me.

Very polite and courteous. I explained what my Apple Watch was doing and that I had Verizon store and Best Buy look at my watch and it wouldn't swipe up from the bottom. They could not get it to swipe and I contact Asurion.

Asurion made sure I had my product in a timely matter. Customer services was great they made sure they answered all of my questions. They were very helpful and made sure I received what I was requesting. I would definitely refer this company to anyone who has had any of their devices, watch stolen. Thank you, for the speedy transaction and me receiving my product.

Lady on the phone that I spoke with was super awesome and personable. I had a very reasonable co-payment on this equipment but I literally took the Asurion co-payment for screen replacement into account when I bought a phone. I deeply hate the Motorola screen replacement non-program wherein you don't replace screens for Motorola phones. I understand that the corporate line is that Motorola doesn't sell that equipment but replacement screens are available online and to other third parties as well as other phone replacement programs.

Easy to put in claim. I received my phone new phone in 2 days. Easy instructions to set up new phone as well as a phone number to if there were any problems with setup or new phone wasn't working right. Definitely glad I have this coverage and would tell everyone to have this company if available with your carrier.

The staff was very friendly and helped guide me through the process of getting my phone replaced. My new phone arrived in two days and was up and running in no time. I would high recommend Asurion to my friends and relatives. They not only cover phones but also all electronics in your home for a very low price.

Lost my phone, called Asurion, had my new phone within 24 hours. I followed the instructions and called the number to activate and since I had the backup option, my phone was completely replaced along with all my stored numbers and email passwords. Highly recommend Asurion insurance, Verizon and biometric password for your phone. Don't be lazy with protecting your securities.

Initial steps to request replacement is easy and walks you thru it nicely. Quick next day replacement is wonderful. Steps to return broken item is also easy. I didn't need to talk to a person for help. Not sure what else to say here in order for this to be accepted. Maybe now it will, I'm about to find out.

I busted my phone needed a new one, they had my phone in stock but then I found out it was on backorder. And then I'd be notified every 48 hours. Which I could not do. So I got a different updated phone. And I actually like the new phone. But it sucks that I couldn't have the same one that I had before.

Great job by Asurion!! You were fast, accurate, and your website was very easy to use. It truly made the entire process simple and easy to follow. The replacement phone I received was excellent. Keep up the great work!!! Thank you.

I was so impressed with how easy and fast they replaced my phone. I literally received my new phone the very next day. The Asurion representative was very helpful and patient with me as well. Thank you for a great experience!

Very easy to make claim and very fast in getting new phone..Usually dont buy insurance for cells but this was my granddaughter's cell that got wet. You made her very happy. And so easy in getting all info from old cell. Thanks.

Very bad experience with the company. Cracked the front screen on my Samsung Galaxy Note 10 Plus. Phone was functional still, but needed repair. I carry insurance through my wireless provider on the phone with Asurion, so I filed a claim online. That part was easy. They very quickly sent me a loaner phone, which was helpful, but the loaner phone has been a headache in itself...but that's a different story. Anyhow, along with the loaner phone, they sent padded envelopes to send my phone to them for repair, and an envelope to return the loaner phone once I got my phone back from them. Seemed very legit and speedy to this point. I was guaranteed my phone within 3-5 business days. FedEx tracking confirmed that my phone was received by them on March 19th.

Great and always easy to file a claim. Just wish the deductible was not so expensive. Especially when the world is such a mess. A lot of us are not able to work because of COVID and have lost our jobs.

Great job. Very timely, professional and easy. I was on vacation and they responded to my issue with my phone and promptly over nighted me one at our VRBO. Very pleased with the service and glad I had the coverage.

Updated on 04/14/2021: Asurion has had my phone since March 18 2021. They have passed my case to 8 different managers and customer reps and I finally got in touch have with a lady from the CEO office after my initial claim was reviewed 2 times and approved. She cancelled my claim today so I got an email from Asurion saying I cancelled the claim. Which is an outright lie. And 2 minutes later got an email from them with a new claim number needing information about lease agreement and receipt of what I paid. Which I is the starting of all claims.

I lost my phone and got my replacement with no hassles. The replacement phone arrived quick. And the set up was very easy. I have never bought the insurance before and was very happy that I did. I definitely will keep using Asurion.

My phone was lost and replaced the next day. However I had problems setting it up and had to take it to the Verizon store. The sim card didn't work so they had to replace that and the serial # of the phone on the outside of the box didn't match the serial # on the phone so that was a problem too... but overall I'm happy my phone got replaced so quickly and easily.

Great customer service. They took the time to really help me out and get me a new phone ASAP. I would definitely use them again. I got my phone in two days. The operator was kind and took the time to help.

Return was hassle free. Overnight delivery. Glad I had the coverage! For that little out of pocket expense, a tablet was sent and back in busy again!! I always get the coverage, because you never know when the unexpected will happen.

Handled my replacement perfectly!!! Agent was professional and courteous. Asurion has always handled all issues I have ever had. I will always have coverage on my cell phones. It eases my mind to know I will be taken care of timely and professionally. Thanks for the support!!

The gentleman that helped us at the Verizon store made the experience quick and easy. I am glad I purchased the warranty with you guys as accidents happen. And the process to return the broken phone was easy. Thanks, Teri

Absolute waste of thousands of dollars over the past 8 years! Tried to file a claim and got stuck in "groundhog day" filing the same thing day after day and not moving forward. Then, so frustrated, couldn't wait any longer, so just went and got a new phone from Verizon. It was a total waste of money and time with Asurion!

Putting in clam was simple online. I received the replacement the next day. As soon as my mother got back in town I changed out her SIM card and made sure everything was changed over. Once done I sent the broken phone back. It was very easy.

We contacted to have a broken phone replaced. After answering a few simple questions, you took care of it and we had the new phone with a couple of days. Excellent work! Your staff was very knowledgeable and courteous.

The most difficult thing was finding WiFi strong enough to backup my iPhone. I was able to do it at work and get the phone sent back in the given 15 days. Very easy and very convenient. The replacement phone is perfect.

Your service was great. We filled out the online form on a Friday night at about 6:00pm and had the new phone by 9am the next morning. We were very impressed. We had the warranty on my husband's phone and the next day purchased it for my phone as well. It was easy and convenient.

The agent that serviced me on my initial call was polite and professional; The entire process of receiving my new phone and returning the old one was seamless. I was also able to resolve my request via the expertise of several service locations on VA and GA.

Always super easy and fast. I have 4 kids so unfortunately I've had to do many phone insurance claims but they make it very painless. My only complaint is that sometimes I feel like the deductible could be a little lower for certain phones since I pay so much a month to have it but I get it I guess. Knowing my kids I'll be doing another claim soon.

I was very pleased with service I received. The technician was knowledgeable, courteous and had quick response time. The people I spoke with on the phone were also very professional and helpful. The response time for my replacement phone was very quick.

The service I received was excellent and that’s why I continue to use this insurance product. All done in a timely manner and when I called could not have been more helpful! I have 5 phones with the protection. I will continue to use this product! Thank you!

This is the second bad experience I've had with Asurion. I made a claim for a water damaged phone, Asurion told me they had a replacement available and it would be delivered to me the next day so I paid my deductible and they sent me a tracking number. By the end of the next day no device had been delivered so I called Asurion, they told me that after I paid my deductible the device had suddenly become unavailable and they have no way of knowing when another comparable device would be available so they can't provide any type of time-line. At this point I'm out the money for the deductible and could be without a phone for months.

My wife's phone screen cracked and I started a claim. They sent out a repairman to fix it. While he was trying to fix it he broke the back of the phone. Asurion went ahead and just replaced the phone at no extra charge. I really appreciated it and would recommend for people to use Asurion!

Our new phone arrived very quickly, thanks so much!!! New device works great, it was a very smooth transition to send the broken phone in and get a replacement. The team at the Verizon store helped us through the process too! Thank you!

Completed the online form in the time it took to walk from the cafeteria to my office. Had my phone the next day! Waaay better than going to a Verizon store to file a claim. I was impressed! Would recommend to any one who needs a replacement phone.

Just one call was from my side to them and they fix my problem like 1,2,3 ⭐️⭐️⭐️⭐️⭐️. I already use Verizon services and Asurion 7 years and they keep high level all of this time. All people follow choices best company Verizon and Asurion BEST IN MARKET.. My personal opinion

Simple, easy, fast process. Could not have asked for more. The entire experience was seamless. My new device came within just a couple of days. Though there were a few issues with setup, that was not due to Asurion. Having the coverage was worth it.

A Very cordial and experienced professional was sent to the house. The person exhibited patience and very helpful. He knew what he was doing and made it an awesome overall experience. I didn’t really expect it but glad it worked out

It was fine. Everything was handled properly. I was a little upset at first because there was misunderstanding concerning my phone but everything worked itself out so I'm pretty satisfied about the outcome because at first I really didn't understand how it works until they fully explained it to me.

Do NOT purchase their protection plan. It is worthless and they lie to you about how it works. The Insurance company destroyed my printer during shipment and refused to replace my printer. The district and store manager didn't even bother to call me. Stay with Amazon on all purchases. You'll be treated better. I am out over $700. So unprofessional.

All the instructions were easy to follow. The packaging of the new phone was perfect and instructions to send it back were easy to follow. Got my phone the next day even though I submitted my request way over business day hours.

I called and got a replacement the next day. Although the first replacement I received was cracked, it was quickly replaced. I was able to keep the cracked one until the replacement came. Shipping was fast and customer service was great. Thanks!

Asurion's customers are unaware of the 15-day return policy for the damaged device. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and the premiums. Total scam. They belong in jail. If you file a claim I suggest you educate yourself so you don't get scammed by this fraudulent process designed to confuse you then exploit you and steal your money. At&t then claims they have nothing to do with Asurion when you complain.

It was quick and easy to file a claim online when I lost my iPhone. My new replacement phone arrived the next day. I am so thankful I had this coverage! It was well worth the cost for coverage and the deductible.

Excellent, professional interaction with care and attention to detail! These people are awesome! They know their stuff and made me feel as if my issue was of utmost importance. Superb Service!!! Delivery of replacement product was quick and follow up was painless.

Awesome service. I had a cracked screen on my phone. When they sent the technician to fix it he broke the back so they replaced my phone without any hassle for the same price as getting my screen fixed. Great people to work with.

My husband lost his phone in the ocean, I went onto my Verizon app and ordered a new one and 4-5 days later we had a new phone. Easy to do and quick, I honestly thought I did something wrong because it was that easy.

My husband is deployed and broke his screen on his phone. He was able to just go buy a new phone and ship me his broken one. I didn't receive it within the 90 days. The gentleman at the Verizon store in Belton, MO made a phone call and I was able to receive a new phone after paying my deductible. Im very much appreciate the service.

My tablet screen broke when it fell off the counter. I filled out the form online and had a confirmation e-mail shortly. It came a day or 2 later. Easy instructions on how to transfer info and return instructions. Thanks!

Replacing a lost flip phone. Item no longer available. Representative suggested a basic smartphone. Representative did NOT disclose the added monthly cost for the differing type of access. THAT showed up on my next bill, too late to send replacement phone back.

After my android screen cracked, I made a claim over the phone and was told my deductible for a cracked screen is 29 dollars. After completing the claim, my deductible ended up being 200 dollars, because apparently they cannot fix cracked screens for my phone. It would be nice to see that on their website, borderline false advertising. So I paid the 200 dollar deductible and was told everything was taken care of and I would receive my replacement in 2 days.

I had broken the screen and camera lens on my iPhone 8. It was easy to file a claim with Asurion. I quickly received a refurbished phone for the expected deductible. I received all the support that I needed. My Asurion phone protection was well worth the price!

The representative was very understanding and processed our claim quickly in order to replace my husband's phone that was lost in a snowstorm while plowing. They explained that with Covid the expected times were longer but they would do all they could to make sure it arrived as quickly as possible. Within a few hours of the call, the phone was found and returned. I quickly called back and they told me exactly what to do with the phone when it arrived and they would credit our account. The phone arrived within 2 days, we returned it and got a full refund. Everything happened very quickly and smoothly. Thank you!

I received my replacement phone quickly and instructions on how to return original phone were clear. I was sent a prepaid return envelope for the original phone. The person that helped me with my claim was professional and very helpful. Thank you.

Very prompt service, easy to start claim, all online and the replacement came quickly the next day and easy to send back the broken phone in a padded envelope that they provide and it's USPS so no need to schedule a pick up with UPS or find a store to drop off at.

They Replaced the damaged phone in 24 hrs. Sent it directly to my home. I Couldn’t ask for more. Paperwork was very simple. Verizon tech assisted with the process. Return pkg provided for damaged phone. Just dropped it off at the P.O.

Good experience overall. Customer wait time when I called was long, though they did have the option to call me back. Ended up having to wait a couple days for my claim to get processed because they wanted to make sure the phone wasn't used by someone. I get that some people are shady (and some find the phone they thought they lost, etc.) but ended up not getting my replacement before I left for a week long trip, which was a pain. Fortunately had a backup that I could downgrade to in the interim but would have been a huge problem if I didn't.

Excellent response time to receive a new phone. Highly professional staff. Awesome problem solving expertise. I was so concerned after damaging my phone and when Verizon contacted Asurion, they immediately took interest in my predicament and overnight provided me a new phone.

The phone that you guys sent was great. But the charger you sent didn't work at all. I don’t know how to send it back to get a new one. I should have put it in the box with the old phone. I have to use my daughter charger. Something is wrong with the connecting part that you put into the phone.

Agent was professional, courteous, and it was an easy process and fairly quick. Hold time was minimal, and in our times right now is saying a lot, customer service is lacking on every business level, so hats off to your agent.

I love my new phone. I did not realize how badly damaged the old one was. The new phone is refurbished which is perfect for me since I mostly work at home. Getting a replacement was fast, cheap and painless. Thank you.

For the last six months paid $26 for insurance on Asurion Home + product. Go to use it and was not told I had to send the product for them to review. However before I send the product I need to pay $105 in addition to the last six months of payment when did not use the service. After a month of being told ordering parts, still researching, sending a replacement, I am told cannot send a replacement and need to give me replacement fee. They only offer $191 for a Apple iWatch. They refuse to return the service fee so technically they are only giving me $91 for the replacement fee.

I received very good service and had absolutely no complaints or concerns or negative issues with the entire process. Will definitely be using this service again if I am ever faced with a similar issue. THANK YOU again for providing me with great service and adequate response time!

It was relatively quick simple experience. The phone arrived after promised date which unfortunately was after we left the state so the return of the broken phone was extended. They were notified the day we left but apparently didn’t read email so there were some follow up letters and finally a phone call asking why the broken phone hadn’t been returned and we were going to be charged for it if it wasn’t. Added stress that wasn’t necessary if there had been a better way to contact them when there is an issue. Eventually it worked out after we got back home and returned the broken phone.

The person I spoke with on the phone was amazing and made the transaction very easy. It did take a few days longer for the replacement phone to get here than they thought. I do however know that working in the medical field it is taking longer for shipping on different things than it normally does. Thank you.

Quick, simple and easy process - phone arrived in 2 days!!! Filled out form online and did not encounter any issues. Easy to package broken/destroyed phone and return to company. I was notified all the steps and progress of the claim via email -- including when the damaged phone was returned and received.

Speedy delivery of a replacement device. Girlfriend broke her phone while on vacation out-of-state, so delivery time was critical. Phone came in earlier than expected (during a holiday) and it was a pleasant surprise. Great service!!

Everything was great, I had no Problem filling out the information you all wanted. Plus the Envelope y'all sent was self explanatory and am glad that had Insurance on my Phone. I will definitely refer ya'll to a Friend. And anybody else thank ya'll for being there for me.

My husband lost his cell phone and I contacted Asurion. They quickly sent a new replacement phone. Within a week I received the phone but my husband had found his original phone. I sent the new phone back to Asurion and they credited my account for the cost. Very good experience. I do recommend.

Replacement works great, just as good as new, thanks for your help and the replacement. The new phone works well and the battery life will be a great addition, thank you for all your help with the replacement. I love my Verizon phone, it works great, thank you.

We filed a claim on Feb 18. We finally got a phone delivered to us on March 12. Phone did not work, then spent 3 hours on phone with Tech Coach service (took them that long to confirm something was wrong with the "refurbished" phone), then another 2 hours on phone with Asurion customer service. It is now the end of the day on March 15 and we still have no phone. Complete ripoff - we have paid over $400 of monthly warranty fees. Be warned.

Received my new phone incredibly fast and it was simple to get going. Returning my old phone was a breeze. The package was included and all I had to do was drop it off! Unfortunately my history with phones hasn't been the best and I'm grateful this process is so simple to make my life a little easier.

I got my replacement phone right away. Just had a little trouble getting it activated. The time being on hold for a representative was reasonable though and they were very helpful and friendly. Overall it was a fairly painless process.

Everything went smoothly thank you so much! My replacement came quick and I returned my broken phone in a timely fashion! I so appreciate everyone who helped me out! Thank you again! I will always spend the extra money to insure my phones!

Asurion makes filing claims easy and settles them quickly and fairly. I lost my phone and I received my new replacement phone within 48 hours of filing the claim. The instructions I received for set up were super easy to follow.

I was told that my Galaxy s10plus that is 2 years old is still at 1,000 dollars retail price. Not even the carriers sell it for 1,000 anymore. They could not tell me what fraction of the price I was paying. Just that it's 275.00 and after taxes about 300. The customer service was crappy and even the supervisor could not answer my questions. With technology always moving forward it is outrageous that they still hold the original retail price for a phone that is 2 years old. The new Galaxy s21 is 1,200 so how would a phone 2 years old be just as expensive. I haven't filed a claim in over 4 years and that is not taken into account. I pay 19 dollars a month and in the end no matter what I still have to pay.

Customer service was very kind. New phone was received fast with proper materials to return old device. I have no complaints at all. I was treated very well and I really appreciate it. Everything was explained to me on how to return old device and how to set up new device. All my questions were answered to my liking with no problems at all. Asurion has great customer service.

Some confusion in exactly how to answer questions so that made more complicated as we had to talk to an agent. Once we got that figured out it was easy. It was a way slower turn around than usual. Usually it’s next day and this was not. Overall happy with things.

The process was very easy, efficient, and successful. I did it online. The new phone was ordered and received. We had a bit of a problem getting it here due to the winter storm. We did not get mail for a week.

Terrible on going experience; 2/16/21 started claim on washer. They assigned to local repair center which came out and stated major repairs needed; gear box and pump etc. Days passed and I called Asurion, they said not economical to repair and will replace. Days passed and I called again, they now changed and will repair. Appliance company called. Scheduled, then called back and stated not all parts were in. 3/11/21 appliance company called to reschedule now all parts are in. 3/12/21 appliance company cancelled and said asurion denied now due to additional cost of repair. TODAY; 3/13/21 I called asurion, major confusion on their end, can't get their story straight with their own notes, I requested a manager call me back on Monday. ALL MY CALLS HAVE BEEN RECORDED.

My phone was damaged & replaced quickly by Asurion. The cost was a little higher than I expected but I believe fair. I had a little trouble trying to explain what or how my phone was damaged, but eventually we figured it out.

The process was very quick and easy to file my claim and get my replacement phone sent to me. And it was equally easy to return the damaged phone. Asurion offers very good service, and I will be a satisfied customer for life.

I had a case where my Great Grandson lost his phone. After looking for it for two weeks I reported it lost. Phone was no longer available so I was offered a Galaxy 20. My Great Grandson was very happy.

Everyone I dealt with was extremely helpful. I was pleasantly surprised by how much effort and follow up was put forth to resolve my problem. Thank you to all! The only issue was with the repair shop, and even that was corrected.

I have 11 phone lines on my plan. The last three months I’ve had three claims. You guys have been awesome on every single one of them. Thank you so much for everything you do for us. Customer service is always friendly and polite with a good attitude.

Needed replacement for a broken phone. The process for submitting the claim was straightforward. The replacement phone arrived when promised. Easy to return the broken phone. Very satisfied with the overall experience.

Very helpful and assuring, during a difficult situation. Quick, professional response. Thankful to get our replacement phone and instructions to get things transferred to new phone. The only complaint is they didn't send a replacement phone cover or the ZAG screen protector that was on the covered plan. When filling out our claim, we were asked about the phone cover and also if we had a screen protector. Will we be receiving these items???

The speed, and efficiency and professionalism was to be commended. I was very impressed and very pleased with the service. The representative was extremely helpful and knowledgeable. She helped us get through the process and assisted with setting up the replacement phone.

Very fast service, so easy to get my phone replaced. I'm so glad I had this coverage. It was also extremely easy to send my old phone back, at no cost to me. My husband and I have both used Asurion insurance. Very highly recommended.

Great customer service. Good quality, happy happy happy new routine and good luck to you all and your saying thanks for your time and effort on your business to me to help you get the best deal on the television and the other cash.

I had a great Experience filing my claim and getting my new phone! Loved the envelope and the simple process of returning the phone. It was also a simple process of transferring my information from my old phone to the new one. The process to file a claim online was very easy and did not take a lot of time to complete.

Process was easy and quick. Went from carrier website to Asurion seamlessly. Had a few questions about SIM card and set up but probably because I’m not tech savvy. More info always better for those of us not so good with technology. Would definitely recommend. This is second time in 6 months I’ve used them!!

My phone died Friday night, I filed a claim Saturday morning, and had my new phone in hand Monday. I'm very happy with this insurance plan and would recommend it to anyone who asked. I've used it before and I'll use it again.

I have a wonderful experience with Asurion. However, the phone usage is really frustrating. Unless it's a simple fix it's impossible to get to A PERSON as opposed to computer crap... It would be much much simpler if you offered DIRECT service to a HUMAN as opposed to dealing with a, b, c....

I lost my phone on Saturday and it was replaced on Monday. There was no interruption to my service. After I received my phone they followed up several times to see if I had received my phone and to instruct me how to activate my phone. They seemed very concerned. Great fast service. Thank you.

I have been a customer for 22 years of Verizon. It has taken 7 hours of phone calls 6 weeks close a claim. I was shocked and unhappy to get a used phone for a claim. When the phone was shipped I returned it the next day. Hours on the phone to finally get my refund. I cancelled my insurance and still am being charged on my bill. I am cancelling my service with Verizon after 22 years. WORST customer service. It doesn’t exist.

Turn around was very fast. They were receptive to the problem and resolved it without any glitches. I am grateful for the help from the associate that I talked to and for them talking me through the process. I hope that if I have another problem that it will be handled as quickly.

The company was VERY helpful every time I called. I do wish they would have been more upfront about return policies only being good for 10 days. That being said when I called back they were amazing in walking me through what to do.

Online claim form didn't work for me, but I was able to speak to an Asurion representative directly to resolve the issue. Despite being a weekend, there was a quick response to my claim and my replacement phone arrived the next day which happened to be a Saturday.

Quick, timely manner I received my phone although it took a little extra time to set up....I wish I had received a newer model but the one I got was ok...I would recommend Asurion because the copay is worth it so you don't have to buy a new phone.

My daughter's phone screen was shattered. When she brought in her phone for repair she was told that her phone was eligible for a full replacement due to her old battery being unable to carry a charge. Quick and painless!

The delivery of my replacement device was quick and the condition was impeccable! We would definitely recommend this company's protection to friends and family. The cost for the replacement device was less than half the price I would have paid to get it repaired by a local retailer!

I was very satisfied with the service provided. I was very satisfied with the quickness of getting my product considering the amount of bad ice and snowy weather we have been having around the mid west and south east. Thank you. Thank you.

Wish more companies offered the same seamless, no-hassle service! My replacement phone was in my hands in under 24 hours from when my claim was processed. Great work! It was the exact phone, same color too! The setup was pretty easy when I went on the Asurion website I found everything I needed. No stress!

This is the first time we used our Mobile Insurance to replace/fix a device and we were very pleased with the process. My daughter stepped on her tablet and cracked the screen. I went in our Verizon account to file a claim. Took less than 5 minutes from start to finish. And I think we paid about $9 for our deductible. We also got next day shipping free so literally less than 24hrs later we had a new device! Thankfully we hadn’t had to use this before and hopefully don’t have to again anytime soon, but if we do, I know it’ll be a super quick and easy process. Thoroughly impressed for sure.

It was easy after the fact that we were able to do the right date and canceling out the phone to be able to get the replacement was easy. Thank you very much for the help and the customer service on this.

The process was very fast and not too expensive. Every thing was explained clearly of what to do and how much time you had to get things done. There was even an envelope was provided to return the broken phone.

This was (unfortunately - lol) my 2nd or 3rd time using Asurion, and I was Thankful to have you as an Option. The process was simple and convenient. I had my replacement phone in just a day or so. Thank you for being there!

Tried online to replace cracked screen but problems with website. Finally after 3 days delay website working completed and replacement received next day after but waiting for website being I didn't want another delay by calling back to say was only cracked screen which is only $29.00 deductible and not $200.00 for replacement.

Excellent and reliable service. Called and was connected with someone who was more than eager to help me. I wasn't sure if I had insurance on the phone. It was nice to know I did so I didn't have to buy a new phone.

I've started a claim for a SAMSUNG REFRIGERATOR that was not FREEZE properly, finally after 15 days waiting, technician arrived with a diagnosis that the refrigerator needs a NEW FAN, piece coming for this ASURION workshop. After all of this waiting another week have passed and finally the TECH came to do the job with the WRONG PIECE. I NEED AN ASAP SOLUTION TO THIS PROBLEM AND TO ALL THE FOOD I HAVE LOST FOR THIS INCONVENIENCE. I consider this a bad service.

The process was flawless. The instructions were pretty clear cut to follow. Losing my iCloud storage data was my only regret. Hopefully, I'll never have to fork out another expensive deductible, but if so, Asurion is the way to go.

Phone arrived quickly. Able to easily follow instructions for transition and return of damaged phone. I do wish there was a way to just add deductible to monthly payment on phone instead of all at once, but who needs food?!?

Absolutely incredible. Made the claim after 2pm CST and had the replacement by 2pm the next day! I don't think that the service could be better than that! I'm really glad that we have Asurion backing us at AT&T. Thanks!!!

The response was excellent. I got my phone in record time and was able to set it up. In total I was without a phone less than two days. I was able to do all this on my iPad. I appreciate that, since I didn't have a a phone.

From start to finish it was a great experience. Called and they were able to help me replace my husband’s defective phone. Thanks for all the help. Always know that I can count on you guys if any of our phones break down.

Glad you're there when we really need you. Makes life just a little easier in these trying times, the set up process and return of the broken phone were fairly simple. Loved the fact that you let me know you received the broken phone. Thanks.

Received replacement device very quick. It came with thorough instructions on getting my new device set up and rolling. I was overall very pleased with this service. Getting a new device is always a stressful thing for me, and I felt like they did a fantastic job in making it an experience that helped to keep the stress levels low. If there was anything about the experience that was unpleasant, it was a phone call I received inquiring if I had mailed in my old device. The caller wanted to know how it was mailed and if I had sent it certified. He wasn't rude or off-putting, it just seemed like maybe I had missed something in returning my old device.

Asurion is always top notch when it comes to replacing our phones through the insurance. Fast shipping and easy return process. The prices are always fair and the website is easy to navigate. We've replaced 3 phones with them and every time it's great.

Amazingly my new phone was at my door in less than 12hrs. An envelope was provided to send my destroyed phone all for $200.00. The insurance rate I feel is a bit high but it is what it is. To retrieve my info was a bit challenging but their customer service was right there for help.

Great help from the associates. They were very polite and a big help with walking me through setting up my phone. The only downfall would be that I was told I would get the phone overnight, but it took 4 days instead.

You Guys Rock. Keep up the good work???? I will let anyone know about Asurion. Quick delivery and great service. Thanks???? It's not every day that you can get a good company that delivers the way that you guys do. I give my blessings to you guys. I will not hesitate to use Asurion in the near future.

Customer Service was super great. They were very helpful and got everything ordered and delivery set up in a timely manner. Both employees assisted me in a very friendly professional manner. I received my replacements very quick and set up assistance was provided.

Helpful and got service back on quickly in new device. They were willing to help transfer things and stay on the chat as long as needed. My watch was perfect. I got lucky and got a free upgrade. It was a newer model than what got stolen so I was happy.

It was an ok experience. Hated I had to pay a $250 deductible for a phone that was refurbished. I also found it odd that a few weeks before I had to do a claim on mine my wife had to do one on hers and she got a new phone with double the storage. The service was prompt, and easy to navigate, just not happy with what I was given as a replacement.

Great customer service, process was easy and the representative made sure all my needs were met and all concerns were resolved with speedy shipping and it worked out perfectly fine. I would definitely recommend my family members and friends. Thanks again. Happy customer.

Still haven’t gotten my replacement after they made me re-fill the claim a week after I did the original one. Still no replacement. Will never recommend for hung up on by 2 different employees. Will probably cancel AT&T because of this awful experience.

The person who helps me has a great customer service. Resolved all my issues about my phone that I lost and also answered all the question that I ask. She was amazing person. She give me all the info and details about the phone.

Fast and efficient. I do believe that the fee of $250.00 is a little outrageous since I do pay insurance monthly already on all my phones. The service was good and directions to ship back old phone was good. Thanks!

My experience with Asurion Insurance Company was really amazing and great. My request for the cellular phone replacement was acted immediately and I received the replacement phone 3 days after I made the request for repair or replacement. I greatly endorse this insurance company for other cellular user for their protection. Keep it up ASURION PEOPLE!

Easy & fast replacement of son’s damaged phone. Called Asurion late in the day & received replacement phone before noon the next day. Very pleased about that. My service rep was professional & easy to work with. Was not pleased that there is a deductible, but the rest of my experience was excellent.

The representative I spoke with handled my issue very quickly. He was very personable and knowledgeable and made the mundane task of calling to replace a broken item just that much easier. It’s hard to find good customer service at companies these days but you guys definitely have it!

I was very happy with the service that I received from Asurion. I had dropped my phone on a concrete driveway and completely shattered the face so badly that tiny slivers of glass got into my finger when I swiped it to unlock it. I desperately needed an immediate replacement! I received the replacement in about 4 days and I was able to track it as it was en route to me. The representative gave me detailed information that I needed and I am very pleased with this transaction.

My husband’s phone fell out of his pocket while loading his truck. I always keep his phone insured. AT&T gave me the information to contact you. I submitted the form on a Thursday evening. Said replacement would arrive 1-2 business days. Came the very next day by lunchtime. Very happy with your service. Although I wasn’t too excited about the deduction.

Very easy to file a claim, came next day, the 1st one volume did not work. Sent another no problem next day. Satisfied customer and always tell people especially with iPhones we always get ins. Can do online and on the 2nd one called in, they have 1 year warranty on the replacement.

I lost my phone on Friday, went to the AT&T Store and they started my claim with Asurion (I had forgotten that I even HAD insured my phone),. Asurion shipped a replacement phone to me immediately and I had my phone in my hands on Saturday. I had no idea the process would be so fast and so smooth. Thank you Asurion.

Phone arrived fast, I was unaware of the fee for replacement until I filed the claim but my daughter was very happy when the phone arrived so fast. We haven't had any problem with our replacement phone. Glad we purchased this instead of having to pay full price for a new phone.

Fast shipping. Arrived when told it would. Very satisfied with service and would definitely recommend to friends and family. Operators were very friendly and very helpful during entire process answering all questions we had. Worth the insurance we pay for phones. Rapid delivery. Overall very satisfied with service.

I contacted Asurion twice. Once for my claim which was completed via chat. And once to verify my phone. My claim was managed efficiently and I received my new phone the next day. Excellent customer service. I can't say enough about the great help I received.

Enjoyed the fast turnaround for the phone replacement. The return instructions were also easy making it a smooth process all the way around. I was initially able to call and get a hold of someone for assistance right away so there was no wait time.

Patient, understanding, prompt response to issue and next day phone delivered to me. I appreciate the patience shown with my return that was mailed back. I was sent a letter with a reminder that if my broken phone wasn't returned I would be charged. I found it and mailed it back on 3/1/21.

Replacing my phone was an easy, simple process from start to finish. It was easy to navigate the webpage in filing a claim for my broken phone. I received my phone in the mail in as little as three days.

Phone was lost and we have very fast responses and very fast delivery. Very understanding with the issue we were in. I was very pleased with the overall use of submitting the information to the very quick response. Thank you.

We were off to a pretty rough start. Didn’t know what to do because it was first time dealing with a claim since account opening. It took 2 weeks to get replacement phone, a reason or so understandable. Thanks again for everything. Little Lisa was maddder than a wet hen for days!! She’s all better now that the replacement is here and we can all move on with our lives! Thanks again so so so much.

I had an iWatch break and I called Asurion who assisted me over the phone to get a new replacement and they ended up upgrading my iWatch to the newest version on the market which was a huge surprise. When the new iWatch arrived there was an easy return package to send the broken unit back. Sent the broken unit back and received an email a few days later from Asurion letting me know they received the broken device. A couple weeks later the claim was closed, easy.

Customer Service was friendly, and fast and did a great job explaining everything to me. Also asked about me during our storm in Texas and if I came out of it ok, which I thought was kind of him to ask by showing support that way as well, knowing that Customer Service cares for the people that use their business as well. Great job over all.

The process was smooth and very helpful. I was very impressed with the customer service experience. I was a little disappointed that the replacement device was a refurbished cell phone versus a new phone. It seems that the copay was $200 dollars either way.

We had a phone that was dropped and unusable. Asurion made the process very easy to replace it. The new phone came in 2 days and return of the old phone was simple. They gave me time to ask questions without feeling rushed.

The customer service representative was phenomenal. The only drawback of the experience was that my phone that was being replaced was not usable. When the technician realized he would not be able to help me and didn't need to make a house call to try and fix my phone I didn't realize he was attempting to get ahold of me via email. I waited for over an hour for the technician. Needless to say, he never came by but eventually I realized why. The replacement phone I have now works very well and I'm very happy all in all.

Tech was on time for 1st device and early for 2nd device. Quick and polite. And 3rd claim, received replacement phone quickly and have returned the broken one. Pleased with the service we received. Keep up the good work. Have a good day.

Very good response, once I was able to talk to a real person. I had trouble trying to file online. But the person that assisted me walked me right through all the steps. It is very frustrating that I couldn't talk to a person in the beginning. That is why I called for assistance to begin with.

My new phone arrived ahead of schedule. The company did exactly what they said they would do. There's really nothing to complain about which is an oddity these days. The only thing I can think of, it would be nice if the prices were a little lower.

Good service, quick response, nice replacement device, pleasant customer service representative. We didn't have to wait long for new tablet to be sent. It arrived in only a day or so. I certainly got my money's worth for what I pay.

Got great customer service and fast delivery of phone after claim was made. Had little trouble with website but called and lady was very helpful in getting it completed. She was very professional and courteous. Would recommend to all my friends and family.

My Samsung S7 edge was no longer holding a charge so I started a claim with Asurion. The representative that I spoke with was very helpful and kind. I didn't expect to receive my replacement for 2 or 3 days since we live in a very rural area but I actually received the very next day. I am very pleased with the replacement a Samsung S10+. The whole experience went very smoothly. Thank you.

Got my phone the very next day and I had to go through a bit few more steps in terms of transferring all of the my contacts, pictures, and app over to my new phone. But, it wasn't anything that I couldn't figure out on my own. The company made it quite easy in returning my old phone as well, I just shipped it back in the same box it came in. All of the labels and shipping tape was all provided for me. So, I couldn't ask for an easier process than that.

Thank you for making the experience online concise and straightforward. Shipping was quick. It was actually easier working with Asurion than it was our carrier. (Make sure you report your new device to your carrier to get it back up and running.) My son now has a phone again and life can continue on.

Was such a difficult time with the cloud and Apple. Such a blessing that you were very patient and it took a while we worked through this together. My ID was correct and password but even though this was correct I had to contact Apple about sending the phone I am working with. Thank you.

I am happy about the replacement of my iPhone at AT&T. But, I feel AT&T should have explain explicitly about me paying a deductible. I wasn't told this when I took out insurance on the iPhone 5 years ago. I am being charged $112 for a deductible. I spoke to another Customer Service Rep on 2/26/2021 who said the deductible is $109. Whatever the price may be, I felt I was mistreated as a customer.

Very professional and fast easy transaction. Thank you very much. Everyone I spoke to was very polite and understanding. So glad you all got our back. Well worth the time to get this insurance. Definitely number one in the protection of devices, very fast replacement.

Fast, customer service was excellent and took care of the issue. I’m very pleased but would like to know if my old phone has been delivered to AT&T’s return. I would definitely recommend this service to anyone else who might be in need. I greatly appreciate all the quickness.

The refurbished phones are horrible!! I had to return my first replacement. I hope the second one is a good phone. I’ve paid over $1200 on a phone and I expected my insurance to provide me with a replacement phone to be new of good quality like what I bought not a phone that has defaults and needs repaired too. I’m disappointed with this insurance altogether. I have a new iPhone 12 pro max it came out 4 months ago and I’m getting a refurbished phone already SMH. Not pleased at all.

I was very pleased with the kind service I received and the expedite shipping of the replacement phone. I am pleased with the on the phone service and explanations give regarding the deductible and fees associated with receiving the replacement phone.

It was easy to start the claim. I received the replacement phone in two days as stated. The instructions on how to transfer info from the old phone to the new phone were easy to follow. The whole process was so much better than I expected!