Asurion Reviews

I have been a customer of Asurion for a long time now and every time I have an issue with any of my devices they are quick to repair and or replace them. I am extremely happy with their customer service and professionalism. I strongly recommend their services.

Was absolutely great service as it always is!!! Thank you Asurion! Needs resolved overnight. Great customer service. Fair company, follow up excellent! Would always continue my contract with you guys. Would highly recommend to family and friends!

I received quick courteous service. I have had Asurion protection for years and have not had any problems with my claims. I would greatly recommend this coverage to my friends and family. Thanks to the very kind, courteous service I received.

I had a horrible experience 2x with a live person regarding my iPad. They aren’t disrespectful, but it’s so difficult to understand them. I gave up for three days and went online. The live representative gave me misinformation knowing I had insurance, but after having to ask her to repeat herself constantly.. I gave up and went online. AT&T do better, hire better English folks...

Daughter had broken her iPad screen. The replacement process was quick and easy and arrived within a couple of days. The 15 days to transfer the data and programs, and then return the old one, was adequate and also easy.

I have used Asurion for 6 years now and gotten four replacements through them. In the past they have been spectacular, but their recent service has left much to be desired. Took them 4 days to "overnight" a phone to me. Previously, they replaced my phone with a brand new upgrade for a $100 deductible. This time they sent me a refurbished model of my exact same phone for a $200 deductible (a used model of my phone doesn't even sell for $200, never mind the monthly premium I have been paying). The replacement did not look like it had been cleaned and it even crashed on initial start up. Subscription cancelled.

Whenever i have an issue, the Asurion team make things possible. Explanation and professionalism are topnotch! We went over each active line and which coverage is best individually and collectively. All programs are affordable. I will continue to use Asurion.

Overall great experience. I absolutely loved the entire process even tho it took me a while. They verified everything to ensure that I got my phone. And even followed up to make sure I was content with everything. Great service and I highly recommend you for future insurance needs.

The online claim process was easy and fast. I received my replacement phone within 2 bus. days. My only complaint is that AT&T stores no longer assist with the data transfer process. Also for those "old folks" include a note to identify the enclosed new SIM card and that it can be punched out at different sizes to meet the phone requirements.

Fixed my 10x for trade in for 12x Pro. Great service and quick turn around. I'm glad I have this policy I would recommend this service to anyone buying a cell phone. I hope I never have to use it again but nice to know you are covered if something happens to your cell phone.

My daughter dropped and shattered her. I called Asurion and explained the situation. iPhone screen making the phone inoperable. A new phone arrived and was up and running 48 hours later. They provided a prepaid box making shipping of the damaged phone easy. Although a number for technical support was given the setup for the new phone was easy. Exceptional customer service. Thank you.

Replacement went great with you guys. Verizon rep was going to sell me new replacement when I asked him if I had replacement policy and advised I did have so that saved me half. Your turnaround time was magnificent 1 day. Transfer of info to new phone sucked but not on you. You're awesome.

Customer service representative was very knowledgeable and provided great information. Good to know that all my devices in my home are now covered with insurance. The price per month for the coverage of my devices was 1 of the reason I decided to get insurance by Asurion.

This was the easiest experience I have ever had with a warranty. Your process was simple and easy. My phone arrived the very next day and being able to use the packaging that the replacement phone came in was ingenious. Thank you!

Phone got wet right before leaving on vacation. Put in for replacement with Asurion and new phone was waiting for me when I got home. Started on computer and called to make sure I did it right..very professional and very helpful.

Had bad service. Was slow and roaming. Nobody figure out. Asurion customer service rep went thru with me. Come to find out it was on global rather than Verizon network... She did awesome in my book.. Thanks.. Wasn't too pleased about getting phone replaced.

My phone cracked and I had to reach out for a new device. I reached out to Asurion and was helped right away. The process was smooth and I received my device at the time that they said I would. I would definitely recommend this service.

Amazing customer service, fast and courteous. Replacement phone was delivered next business day. Couldn't have asked for a better experience with a cell phone carrier and insurance claim. Great job! I wish all things in life were this simple. Entire process was streamlined for maximum benefit.

Not any problem with the replacement device, fast and accurate, the thing I did not like it’s the replacement I received. It’s refurbished not new, that makes me feel a little disappointed, but no problem with the claim at all.

My phone was taken from me and was unrecoverable. I filed a claim on Friday evening and they were able to send me the replacement phone the following Monday. I am very impressed with the service and how easy it was for me to file a claim and get back to normal life. I’m very grateful for the expediency. Thank you.

I was pleased with the process of getting my phone replaced thru Asurion. My phone arrived within 2 days. I received an email with instructions that was pretty easy to follow when setting up my new phone. It also asked if your apps and photos transferred. Asurion gave a questionnaire on how they did and how was the process for me as the consumer. I liked that they wanted to know how was the process and if the instructions were difficult to follow.

Store personnel were great to work with and got my broken phone replaced and new phone working and all info transferred which I could not have done myself. For this reason I will continue to use AT&T as my family phone provider.

I've mailed my old phone back to you guys and it's been a few weeks and today you guys debited my account $300.00 and I'm not happy about it. I'm going to go back to where I mailed the phone and see what the problem is.

Easy process, very prompt and got my device in a timely manner. Customer service was great! All instructions were straight to the point. I am very satisfied with everything that was done for my granddaughter to get her IPAD quickly. Thank you.

I needed additional time to recover the date from my phone. Had to use uBreakiFix because Verizon could not transfer. The extra time allowed me to recover 95% of the missing data and apps that were locked. Thanks for the additional time.

ll be nice and I do appreciate your courthouse service. My replacement phone was very fast getting to me. It just took me time to learn how to activate it but after it was activated it was very nice to have a my AT&T phone back in my hands. I hope you all have a good night. Thanks again. Sincerely Donald **. **

The people at Asurion are great. They know what they are doing. I would say the same for ATT. It would be helpful to be more specific about how to activate the new device as I had to call in to get that done.

My son's phone screen blacked out, not cracked. We filed a claim, paid the deductible, which I don't agree with, because it was a defect of the phone itself, but it is what it is. The phone caught on fire the day after we filed the claim. He got his phone 2 days later.

Daniel the repair tech that fixed my phone screen was very professional and friendly. He explained the process and made sure I was satisfied with everything before he left. Very pleased with the repair. The repair was quick and correct.

My iPad was turning off even with a full charge. My ipad was replaced within a day of reporting the issue. The transfer of data was very easy to do. Everything I needed to return the old ipad was in the box already. My deductible was reasonable as well.

Super fast delivery and setup. Submitted claim on Thursday had new phone in hand Saturday. I had no issues. It was easy to do on the phone application. It's all setup and working perfectly. Only thing was had to upgrade phone since mine was no longer available.

The entire transaction, from my call to you to the delivery of the phone went smoothly. Activating the new phone also was easy. Everything worked as it should have. The rep was professional, knowledgeable and helpful and made the experience trouble free..

Filing my claim and receiving my phone was the easiest process ever. I was to receive it Monday or Tuesday and it was delivered Saturday afternoon. It was so much easier online than actually speaking with a live person. Thanks for such great online service.

When I dropped my phone, just right, it cracked the front and the back of the phone. So I replacement was ordered and it arrived the next day. Very happy that I had my phone for work. Too bad they couldn't change the front and the back screen. But happy with the outcome.

Very fast and easy process. Couldn't have been made any easier was very pleased. Shipping and and return label was very easy and setup of the new Iphone was easy as well. I'd recommend this insurance to anyone. Fast, easy, very informative.

Easy to request a replacement cell phone after the previous one was accidentally laundered. I was told it would arrive on a certain date (next day) and the date it arrived was two days later than that date. The replace phone was the same as the cell phone that was laundered which was perfect.

Great customer service over phone. Customer service was quick, knowledgeable, patient and with me trying to multi task while she assisted me with ordering my replacement iPhone!!! Replacement came next day. WOW I am EXTREMELY impressed. Thank you Asurion!

Cracked back and screen of iPhone. Received immediate response that it would be replaced for the fee. The phone came immediately. I had no issues transferring the information from the current phone to the new phone. Thank you for your immediate assistance!

Devices were replaced quickly, with quality upgrades and all at a reasonable price too! So glad I enrolled in Asurion. Saved me hundreds of dollars! I even added the Asurion Home+ plan because of the value I received with covering my devices. This coverage is worth its value and then some.

Scary! I received 6 email for a Account & Cell phone product that I did not have and I did not acknowledge. I contacted AT&T who comment that Asurion C/S misused the wrong account info. Asurion c/s is unreachable.

Very helpful and great service to have. The claim process is very simple to complete. It's definitely a great service to have when something happens to your phone. Replacement phone was also received very quickly. Received it the day after filing the claim. Great protection to have.

Easy claim process and quick arrival of new phone. Return envelope included, so it made sending my broken phone back a breeze - plus reminders to make sure I took it to the post office and didn't miss the deadline!

Great service and prompt delivery. Easy to call and get the info I needed as well as the cost of the warranty repair. Good job on the young lady that handled my case and made sure I understood everything I needed. Thanks.

When I filed the claim online you guys was so quick to replace the device. We are pleased with the placement devices! Thanks for getting them out as fast as you guys did! Great company, quick, fast, and easy to file!

Two times I made and confirmed an appt to have my screen repaired or replaced. And both times no one ever even showed up or even called and when I tried to speak with someone it always fell on deaf ears. It was completely useless and a waste of my time and I had to finally reach out to AT&T to sort of make things right. Asurion was a complete letdown. Extremely unprofessional. No one ever showed up 2 times and I wasn't even given an explanation or anything. Total waste of time and money!

Everything was there to activate the new phone and shipping was fast. The agent that helped me was very helpful in the explanation of what the insurance would pay, checked to make sure that they had a phone in stock.

I love AT&T...Thanks for everything you do for me and my family and the services you provide to keep everyone in touch with the technology world...I love how AT&T assures their customers with the great business they provide! Thanks again!! You guys are awesome!! I would recommend AT&T to my friends and my family!! Thank Asurion for everything you do!!

I had to purchase a new phone because Asurion was unable to get me a replacement within 3 days. Lame. First time I've had to use it after paying for nearly a decade and a total flop. Will never fall for this garbage again.

Lost my phone and had to call when my replacement came in and was helped and made to to feel important. He also got me into a free trial for the rest of my technology to be insured for only $25 a month.

When setting up our replacement phone the tech was polite, patient and very thorough. It was an easy setup and he walked us through every step; nothing was skipped and he made sure that everything was working as intended prior to finishing the call. Thank you!

I didn’t remember my Apple ID password and they were very helpful in assisting me to be able to get a text to retrieve it. The service was great and I received my replacement much quicker than I expected. Thank you very much.

Easy to understand. Receive new phone promptly. Sent everything needed to return old phone. Told how to get old phone ready to return. Helped turn off Find My Phone. I will buy insurance again. It was so much easier than buying a new phone.

Broke my phone's camera lens. After getting partially done on the app, I called to make sure I was doing the claim correctly. I was on the right track and finished the claim on the app. Phone came quickly with instructions for swap. Finished the swap and put the phone in return packaging, done deal. Quick and easy.

I dropped my phone and before I could get it back a truck drove over it and when I reported it to Verizon, they told I was insured by Asurion and file my claim and I very much impressed with how fast Asurion took care of me. Thank you very much. Asurion you're the best????

Very easy to submit a claim & so glad they send a reminder to return the old device because I forget stuff all the time. The only thing that I would recommend is to verify the size of the device when they send the return envelope because it was too small for the tablet to fit into so I had to cut the shipping label off & tape it to a box to send it back.

Easy and fast!! There were no complications and it went super smooth to replace our damaged phone. Website was easy to follow and we received the new phone within a couple of days. Very happy with the process and the replacement phone.

Quick service, very easy to file a claim, very nice and knowledgeable staff. The return process for my old device was so easy. I would recommend covering all of your devices home and mobile with Asurion. Thank you for providing such a great service. It is a pleasure doing business with asurion.

This was a quick and easy process and got exactly what I needed. Getting my phone was also easy to set back up with all of my old phones existing stuff. So happy I pay for the insurance with my carrier to be able to get a new phone with mine being damaged. Will def. continue to use in the future.

The customer service rep I talked to on the phone was kind, patient and very helpful. She helped me replace my phone. I am a psychotherapist and my phone is the lifeline for many of my patients. I was very impressed with the service.

Service was Outstanding! All agents and transactions were beyond my expectations and we are extremely pleased with all services! Initially we had our doubts about the transactions as they required more steps than expected but as we are pleased with the outcome as all is well with the restored phones we received. We expected new ones but for the moment, these are operating like new and meets our needs. Thanks for the great support...

Customer service representative was very friendly and helpful. Made me feel comfortable and explained everything to me clearly. My replacement phone came right away. Excellent service and great customer service. I am very pleased with the whole service. Thank you.

The service is great and the people are very helpful.. This is a easy process.. You can trust these people to do it right. Just make sure that when you call them you're in the right type of space so that you can appreciate them.

Thank you so much for helping me with my lost phone, everything is very easy to do online and just follow the instructions and and boom you get your replacement right away. Love how easy it is. THANK YOU SO MUCH!

The rep was very informative about the process of creating a claim on the appropriate device. She informed me that as long as I knew the date that the phone was lost I could file a claim on the correct device. Also, the phone was sent in a timely fashion.

Replacement for my son’s phone went so smoothly. I am grateful. The person on the phone was so helpful and so informative on what I had to do to get a new phone. I will always recommend AT&T to my friends and family.

Very quick replacements and lots of tech support if needed. Wonderful Representatives, very kind and helpful!! I even found out about coverage that I didn't realize I had. I'm very satisfied this time using Asurion...between the fast online service and a couple of phone calls I made to check on things.

Overall the process was great however the automated system was a little confusing but once I got past that it was smooth sailing. I hope there’s no need to use in future, yet I feel relieved knowing that I’m covered by Asurion.

Alex, was very helpful to getting our claim done. We were able to get the phone the next day. We thankful we have this insurance. You never know if something happens to your phones. Thank you so much Asurion. Till next time.

Asurion provided excellent service! The process was very easy and the phone arrived quickly! I have not had any issues with the replacement device. Thank you for great customer service!! I highly recommend Asurion coverage and protection for you and your family!

This was the first time I did online exchange service and Asurion made it simple. Everything I needed was in the package they provided. Extra items I really didn't need, but was useful for future phone work. Directions were simple, and easy to follow.

They were very prompt at getting me a new phone. It was a very easy process. I received the phone the next day and it had instructions on how to transfer my info from one phone to another. It was done within an hour.

It was really easy to use. I got my replacement the next day. It was exactly what I needed! I am a warranty administration, and I know how frustrating it can be for a customer to try to get things covered. Asurion made it amazing simple.

Replacement arrived in less than 36 hours and the online help I received was great. Got my phone up and running quickly and everything moved over from old device. Am very satisfied and will advice all my friends and family to get coverage from Asurion.

My phone stopped working correctly. I went online and filed a claim with Asurion and my phone was replaced within 3 days. Asurion made it a easy and painless experience and made sure I had a correctly working device. Thank You.

I lost my phone and within 48 hrs I had a replacement phone in my hands, including all my data, contacts, etc. I didn’t have to go to the phone store, as it was all transacted online, and shipped directly to my home. The sync process for the new phone was incredibly easy and flawless. Excellent job Asurion!!

My daughter had tried to file the claim but nothing happened, I called to follow up twice, turns out I needed to do it because I am the policy holder. Both reps were so friendly and helpful and never made me feel like I was a dunce for needing help with the process. Very kind. Thank you!!

Helpful people at Kapahulu location, the replacement, refurbished iPhone is ok, getting started was easily done with the help that they provided. The person knew her stuff. When I got home I found it very confusing to try to load my old contacts, then I figured you must load it old school. The only gripe I had was online kept texting me to refer to my lost phone for a code, I sorta lost the original iPhone. I'm happy to have the replacement phone.

Completing the claim was extremely easy. The website was very user friendly. Once the claim was submitted the replacement device arrived within 24 hours! Hopefully we won’t need to use it again, but it’s nice to know how easy the process is.

My replacement phone was delivered to me very quickly, but it was stolen before I got it in my hands. Even though this had happened, Asurion sent me another phone just as quickly. I want to thank you for keeping me connected.

Phone came defective. Shut off anytime phone was placed down or put in pocket. It is my understanding there is a weak contact in the back of the phone/battery. (Google Pixel 3XL). I experienced this constant shutting off for a few days and thought it may be the off brand case I put it in, however, when I removed it from the case, it still continued to shut itself off. I have to hold volume down and power button just to bring up the hard reset function to cut it back on, 10-20 times a day. Completely unacceptable as this is the 2nd defective phone I've received from you all in a year.

Customer Service Representative was very good. Time on phone was short. Instructions were clear. Arrived the next day as promised. Replacement phone working well. Only problem was losing some data and pictures because I didn't save to cloud and damaged phone was not usable.

I never had to replace a product before, so I wasn't sure what to expect. My replacement was delivered the day after I submitted my claim. I appreciated the quick service and am glad to have the coverage. Money well spent for peace of mind.

Went very smoothly. Received the replacement quickly, and transferred the data. I had never done a transfer before, but it went alright, I checked things out, and it seemed like everything was transferred satisfactorily. Hopefully, I won't need this service again, because I hope I don't break or lose one again.

Everything went quickly and smoothly and I had a new phone the next day after making the claim. I would definitely recommend this insurance to a friend. Since getting the replacement I have had no issues with the replacement phone and I’m satisfied with the whole transaction.

Replacement phone came in a timely manner. Return box and instructions were simple and easy. No postage needed. All you had to do was put your damaged phone in the box and use the label and tape that was provided for you.

Great service and very helpful on replacing my stolen device even though I submitted several claims but that was because I kept putting or writing the work information but then I called the number given to me I I managed to do it right.

Phone replacement, didn't have my model, so they replaced my old device with another newer model that was great, everything was fairly smooth. Asurion, was great, the claim was very easy, the representative was very knowledgeable and helpful, if you don't have Asurion, I really suggest you get it.

It was an easy form to fill out online and I got my replacement quickly and with easy instructions on how to send the damaged phone back. Complete with the label and tape to retape the box shut. With instructions on how to get my new one set up too.

Great service. The shipping was fast. It came in one day. The setup was easy and simple. I did all by myself. I shipped the phone back with no problems. My new phone works wonders and I have all my information from my other phone.

The process was very smooth and explained well. We receive the new phone within a couple days. We still need to return the phone and we will see how that goes as we did not have a good experience when returning a phone previously. All and all, it went well.

Asurion did a wonderful job in accurately replacing my grandson's I-Phone that was lost and found completely destroyed. Your prompt service and especially your concern in replacing the phone kept his stress level down greatly and gave us peace of mind. I'm confident in your team efforts and would highly recommend your service to anyone. Thank you very much!

Everything went very smooth. We received the new phone within 2 days, and connected with no problems. We mailed the phone back. My son was without a phone for only about two days. We were very pleased with the service Asurion gave.

Lost iPhone was replaced without any difficulty or frustration. We appreciate how smoothly this was handled. I think we submitted the information about the lost phone online and we received the replacement phone the next day. And, the new phone was easy to set up and no information was lost.

They were very quick and made my claim easy for me to receive my iPad. I would recommend them again and the deductible was okay also. Will use them again if another problem occurs. I want to thank you.

So, we lost one of our Galaxy Note 10 phones. It was replaced within 48 hours of our calling for service. Even the SIM card was replaced. And I think we got a new charger as well. Thank you for such a pleasant experience in dealing with Asurion.

It was great getting notifications when running through the mail system. One thing that would be great would be to receive your phone in one day delivery. Also it is important to have a phone number available in case you need to be reach to ask questions without having to go through hoops to speak to a live person.

Happy I was sent my new device really fast and I was able to have my new phone within a day from the day I submitted my claim. I am really happy overall with the great job they did to get my phone out to me.

Customer service was great. It took three different from Asurion to get my Motorola RAZR (with the eSim card) activated. The first two phone were not brand new and they had no eSim card. Once I received the third phone, which was brand new, I was able to get it activated. The shipment of the phone were very quick, next day delivery. Over all I am very satisfied with my experience.

Lost my phone. Old guy!!! Contacted the insurance company but was doubtful it would be covered. Wrong. I had a phone within 2 days. Downsize it was a rebuilt because no one had a new one like my old one. It didn't work. Reported same to the Asurion rep. And had a NEW 5G 2 days later. Downside. The new phone is smarter than I am. But it is sure fun trying to figures it out with the great techs at Verizon.

Phone was replaced within 24 hours and it was only $149 which is very reasonable. I’m extremely happy with how quickly you responded because being without a phone these days is unbearable and very inconvenient. You did an excellent job!!

I was so please with my transaction for my phone. It went very smooth. The Customer Service Rep was very helpful. Thank you Asurion. I got the telephone the next day.. I am so glad that we had a warranty on this phone.

Sent a new phone since the screen was cracked with the best screen protector installed. Very helpful and knowledgeable. Easy to exchange and install. Thank you all so very very much. New phone works great and the new screen protector is on again.

Very quick and easy to get a new phone and return the damaged phone. They sent the new phone immediately as soon as I submitted the claim. They allowed us 15 days to get data off of the old phone and return it to them.

I was frustrated after receiving a replacement phone that had no outgoing sound. I spent an entire day on the phone with 6 different representatives, and after signing an affidavit, swearing the truth, I received a phone that was perfect. Frustrating, but in the end, worth it!

Very easy to file a claim and get a replacement phone. I am so happy we have insurance through Asurion. The application and payment took less than five minutes and the phone arrived the next day. We will definitely get insurance on all phones in the future.

Super easy to submit a claim online and the phone replacement arrived so fast. Return instructions are clear and everything is provided. Super impressed! I haven't processed a phone insurance claim in a very long time so I am shocked to see how far this process has come!

I recommend Asurion for all of your insurance needs when it comes to cell phones. They did not let me down when contacting them with my needs, the only part I didn’t like is having to pay a deductible when I pay monthly fee for the insurance, but very polite and knowledgeable of service rendered,

I was satisfied with all aspects of this transaction. The service was prompt and reliable. It’s worth the peace of mind Asurion offers. It was easy to file and complete the claim. The cracked phone screen was fixed locally and promptly.

Very easy claim process and quick turnaround to have my replacement in my hands quickly!. Easy set up of the new device and all the return packaging so I could simply drop off the device at a drop off center. No concerns at all.

Everything was great. Thank you. I got my phone in 2 days so I did not have to go long without one. The woman who took my call was really nice and helped me get the phone ordered and it on the way to me. I am glad I had insurance with you. Great company.

I think Asurion is a very good company. They were very professional in taking my claim and it filed fast. I must say however that I did have to suffer through how I broke it. (LOL) Even with that embarrassment, it was a great experience and they were very quick with sending me my replacement phone. I had a great experience with Asurion, were very quick with sending me my replacement phone. I would quite easily recommend Asurion and their service to anyone at any time.

Agent was more than happy to assist with the Claim Process. Replacement phone arrived earlier than promised. Went back to AT&T to have data transferred to new phone and data cleared from old phone. Only a couple things did not load correctly, most importantly syncing up to my Car. Still an issue

Rcvd replacement phone next day. Was confused about what to do. Called and the gentleman helped talk me through the whole process. When we reached a point where the download would be 2 hours, we got off the phone and he called me back to make sure everything went smoothly! Reset old phone and mailed back. Everything to mail back my old phone was provided.

Made a claim and the next day it was delivered, excellent service!! I would recommend. We had never filed a claim before. I was expecting a huge delayed response but to our surprise that wasn't the case. Again excellent service.

The two person that help with my phone service took their time with me. I appreciate and how polite they were. The lady was calm and patient with me. Thank you for delivering are phone as promised. Finally, I like how easy the repackaging to send back was easy.

Speedy and quick. Didn't appreciate being solicited for approval coverages. I sent my phone back quickly. I appreciated the enclosed envelope. The return address should've been pretty printed however. Thank you. Any questions feel free to contact me.

I am very pleased with ATT and especially with this transaction. It was handled very quickly and unexpectedly fast. Thank you for the excellent service. I have been with ATT for years but this is the first time I have had to use this service.

There were zero hiccups in getting my phone replaced on the spot with my local Verizon dealer. Very smooth process. I would recommend this insurance policy to friends, co-workers and family. Small price to pay when you consider what a replacement phone costs. Thanks for everything.

Great service. My son dropped his phone in the locker room and it got stepped on. I had a replacement phone within 48 hours!! Customer service was very helpful. I had an issue with online form and had to phone for help. I appreciated their prompt attention.

They were so helpful!!! I received my replacement phone when promised and got all of my questions answered!! Very impressed and happy with our service, my replacement phone and the customer service person I had that helped me!! So professional.

Very pleased with the quickness of receiving my replacement phone. Only complaint is the amount of the deductible. Having coverage for a long period of time the deductible shouldn't be $200. The deductible should done according to how long you have had the coverage, how many claims you have filed.

I completed my claim online which was a very easy experience and I had my replacement phone two days after filing my claim. I had called to do the claim over the phone and was given the online info to file the claim so I went that route which was quicker in my opinion.

This was really simple to use and get our phone back up and running. In this case the phone could not be repaired which was recognized right away and a new phone sent to us overnight. We did of course, have to pay the deductible of around $200 but it was much better than that cost of a new phone. I really did appreciate how easy this was and how friendly the process was as well. Thank you.

Received replacement very quickly, less than 24 hours, was a new phone, easy meaning clean, easy sending old phone back. I am impressed by how all this worked. It was seamless and easy and appreciated. Thank you for a great service.

Guy who is a service tech stayed on the phone with me until it was updated. He is a very very patient man. I was so frustrated with all this new technology and he was so calm. He didn't give up on me.

The back pulled away from the Pixel 3 in a year & a half, so I had to pay $199 to receive a refurbished Pixel 3 and the original wasn't even paid off yet. I got a piece of junk. It had a flashing green screen and I couldn't use it. After a week, I paid off the original phone, switched carriers, bought a new phone & sold the Pixel 3 for $66. A total waste of money.

We were very happy with this process. We took a broken phone to AT&T and were told we'd have to call Asurion. We called Asurion at 5pm and a new phone arrived the next day at noon. We took it to AT&T and they helped us set it up and we mailed the old one back. Incredibly efficient!

Both Shanti and Carlos were very helpful. We are not very tech savvy and even with the great and patient help I received I found the process difficult. After hours of chatting we were able to transfer my information from my old phone to the new one. When I had the problem we went to a AT&T store and they said to get the new phone. Bring it back and they could do the transfer for me. I went back and they said they couldn’t do the transfer. Very unhappy about them not helping us.

I got my replacement phone in 24 hours. I Did have to go to AT&T to activate my phone and transfer the mobile data from old phone to new phone. The manager at AT&T took twenty five minutes to transfer the information from old phone to new phone. He also reset the old phone to factory settings.

Trying to get the claim form filled out online was hard, I had to go to the AT&T store for help. But once the claim was finished, the phone was received within in 24 hours. I know that most things are done on the computer or internet now, but not everyone is computer literate. That makes it hard for people like myself.

I cannot believe how easy this was to do! Super fast. Super easy. Everything was done online. I was able to set up my phone easily with no problems. I am very very impressed and love this plan that you offer!

Quick response to request for replacement phone. It was the exact phone needed. Easy to transfer data from old phone. New phone worked great with no problems. Easy to return old phone in the box sent. You even supplied tape for the box.

Thank you so much for the timely resolution to this issue! We greatly appreciate you! I am beyond grateful that we purchased the insurance for my son's IPhone. He received the replacement much quicker than expected and is enjoying his new phone.

Fast service and smiling faces. That's you very much Asurion. My daughter was so happy with her replacement. The package came from Texas to North Dakota in 2 days. We are very satisfied. Thank you for your time and consideration. The app was very easy to use. I would highly recommend you to friends and family. I look forward to doing business with you all in the future. Thank you asurion.

I don’t believe I could say one negative thing! From start to finish the experience was a pleasure!! Made the claim in the afternoon and received the new phone the very next day and it was a Saturday. Would definitely recommend to anyone.

I was in a bad mood when my phone broke. I thought it would take at least an hour on the phone to get a replacement. But the customer service was awesome! My call was answered quickly. And I was put into a better mood and my phone arrived the next day. And I live in a rural area.

The first replacement phone had issues with the speaker and the lady at Asurion went through the issues with me while we were on the phone and it did not resolve it. So, she ordered a second replacement phone and I had no issues at all with setting that phone up and getting it going, before sending my original phone and 1st replacement phone back. She was most helpful and very nice.

I submitted my claim online on a Friday and I received my replacement on Saturday before lunch. You did a wonderful job. My replacement phone arrived the very next day! I had to call for some assistance to set it up and the rep was very helpful and nice. Great job at Asurion and Verizon. Keep up the good work!

We couldn't be more satisfied. Prompt and professional response. The replacement package arrived on time as promised. We'll continue to refer friends because of the fast and consistent service. My wife will be more careful with the replacement IPAD so we don't have to go through this process again. Thank you for your help in solving this problem.

Husband broke his phone. Made an online claim and had a new phone the next day. Had to take it into At&t to activate. Couldn't do it on my own. Tried several different times so maybe make the directions easier to follow.

I had an auditory problems with the previous phone which was deemed broken and the replacement phone has the same problem. I am unsure how to proceed so I opted to say nothing. I use speaker mode when I can.

As frustrating as it is to lose a phone it went pretty smooth. I was a little disappointed that there was a confusion on the correct device so they put a 24 investigation on the claim twice but it all worked out in the end.

Quick delivery with an easy self-service option using Phoneclaim.com & very satisfied with the replacement device! Went from a Moto G7 to a Samsung A20. Comparable & sufficient for what the owner does on his phone (gaming, emails, calls/texts). Camera quality isn’t bad, battery life lasts all day, speakers are great.

I was pleased to receive the replacement phone the following morning & the instructions were easy to follow. The only problem is the back cover doesn't stay secure - falls off. I'm having trouble to find a front/back cover to fit.

Did a great job. John from Houston TX did an excellent job. Very professional and polite and was clear on on answers. We need more customer representatives like him. My only mistake was that I did not get his direct work number.

Received my replacement phone quickly and easily. The process was simple and easy to understand. Return envelop, for damaged phone, was easy as well. Just place it in the mail box and the return is done. I would recommend it.

The 3rd customer service rep I spoke to finally tried to understand what I needed. He went above and beyond to try to get the watch that was closest to what I needed. They didnt have the color that I wanted but he at least tried.

The replacement came quickly. The activation took a lot longer as the first rep I spoke with struggled to get the phone activated. We ended up getting disconnected, but the second rep was extremely helpful. He activated my phone quickly and helped me transfer all of my data.

Super fast shipping, which is not easy to do in the US Virgin Islands. Everything looks and works great so far. The entire process was simple and easy to understand. We haven't shipped the old phone back yet but it's packed up and ready to go. Thank you.

Asurion is THE best, they replaced my lost Iphone 12 pro max very quickly, I made my claim on April 8th and got it the very next day! Good thing I had put insurance because when I had first gotten my phone I wasn't going to put insurance because I am always very careful with my cellphone but you better be safe than sorry!???

The customer service was super excellent. The process was easy and simple. I received my replacement device within a few days after I submitted my claim. The insurance save me a lot of money. I am happy that I had the insurance on my phone.

My husband broke his phone, so I called Asurion. I spoke with a very courteous employee. He had a replacement to us in two days. I was very pleased with their quick response. The return process was very simple, too. We will continue to use Asurion.

I would have given 5 stars if it wasn't for one hiccup during the fairly easy claim process, performed the entire claim from start to end online and only ran into the following issue. When prompted to take a picture or upload a copy of my driver's license the only option available on my mobile device was to use the camera to take a photo. This would have been perfectly fine except the camera would not open when selected, after a couple tries I decided to check my web browser permissions and sure enough I had to add that permission. Completely not your fault unless you consider there was no actual button to select uploading a pdf or picture as I already had a copy on my one drive...

Lost my phone in a wooded area pursuing my dog chasing some deer. Looked for two days, no success. Went to AT&T store, associate directed me to web site to filed claim. Did that and had replacement in a few days with all data.

It was a little complicated so we took it to the AT&T store on Broadway in Boise Idaho and they were able to help. Mostly because the home button wasn’t working on the old phone and so it was difficult.

Asurion provided excellent customer service. My phone was stolen on a Tuesday, and I had a new one by Thursday. The person who helped me get a new phone was very likable and efficient. Overall great experience. Got my new phone in 4 days.

Friendly, efficient service! The best help, support, and respect! So appreciative of quality service! Thank you!!! Replacing my broken cell phone device was hassle-free from start to finish, the replacement device showed up accordingly, and the AT&T representatives were more than kind to help me set it all up! Worth every penny!

Process to replace my son's phone was painless and quick. Had the replacement phone in less than 2 days! Representative was very considerate of the situations and made sure all of our needs were met. Hope we we never have to use Asurion again, but if we do, I won't have any worries.

I received my new phone within a couple days and it works great. I highly recommend this company for insurance protection with cell phones. The process was very easy and did not take long at all to do. The online process is easier than talking to a person.

We have a warranty on our Whirlpool oven that is 1 year old. We purchased from Home Depot; it's been over a month and we still cannot use our oven. We called Asurion who told us our phone number was not correct, after manager Julie at Home Depot went above and beyond, our phone number was correct. She told asurion to contact us and guess what, under the phone number. The cord was overtighted the first time, luckily did not catch on fire but smelled and quit working. Serviceman came out, said he had to order another part, 2 1/2 weeks later, another came out, and replaced the cord; had to order another part. We are still waiting. Feeding a family of 4 eating out all the time is real expensive, inconvenient, and not healthy. Not happy at all! 4.10.2021 no update on when they are coming out.

Once I got the "hang of it" the insurance experience was pretty straightforward and easy. I'd never had to file a claim for a cell phone and I've had one since they've been around. Your representative got me on the right path, answered all my questions and in no time the new phone was here. Asurion made it easy, quick and painless. If you need cell phone insurance there's one name you need to know - asurion.

Asurion was able to get me my phone very fast. The only issue that I had was that the instructions to transfer information and that the phone was not registered. I had to call AT&T to get the phone registered.

I received exceptional service from Asurion. The timely service and explanation of how the process of my claim would be handled was appreciated. The process occurred as I would informed that it would be. Asurion followed up with me regarding anything else that I needed. Thank you!

Transaction was great!!! Delivery of replacement phone was fast!!! Appreciate the great work!!! Replacement phone was brand new and worked excellent!! Thanks for the fast resolve to the issue!! Also for for taking care of the return shipping!! Great job overall on the part of Asurion!!! This is the fastest issue I have resolved dealing with a insurance claim for a cell phone!!

Good, my phone was stolen and I am so glad I was able to get another phone with my insurance. Thank you. I will keep paying my insurance and I’m glad I got to choose ATT because it feels good to know if I get my phone stolen I can claim for a new phone.

The customer service were excellent in helping solve my issue. I give it a 10! Thank you. I am a very satisfied customer. I have always been pleased with them. I called and express my problem and they took care of it (actually next day). Great job!!!!

It took me 5 to 6 calls before I actually got everything right to really activate my phone. I don’t think I explained it properly to the text but when I got the one I finally got everything right. It was beautiful so everybody deserves a five.

I feel happy with your service that received on the replacement phone and I may have to file another claim because now I am having problems receiving text messages. Some of my phone calls are being cut off for no reason.

The exchange went smoothly. Everything was done with great care and in good timing. The new one is fine and arrived in great shape. I’ll be sending the other one back as soon as I get it clear. Thank you for your assistance.

The Online claim process was super easy and fast. The new phone arrived very quickly and came with everything needed to return the old phone! Very convenient and would recommend this insurance on any phone. Love how easy this was.

You have done a great job. I need replacement impact case and screen protector for you gave me an upgrade on the phone to a Galaxy A51. I just don't have the money to pay the shipping right now and your local authorized dealers do not have this model in stocks. Please help me with that if you can?

Hard to reach customer service, the ** Pro Tech is hard to reach and you missed your passcode you cannot get through, I need to call 611, something I have to wait to reconnecting to another specialist and then wrong person, not good.

Overall best protection plan. Hands down super quick deliver every time I’ve had an issue. And filing a claim has always been really easy. For how much you pay you get your money’s worth and it gives you peace of mind knowing they got you covered.

At first very frustrating because the original customer service rep was to mail out a new phone overnight to my daughter who was out of town. Well that did not happen. The 2nd rep helped & assured my daughter she would have a phone. Thanks to this rep I did not have to worry anymore.

The man I talked to was amazing, 10/10, he wakes up in the morning and pisses excellence, he's the best you guys got. Put the man in for a raise. Actually, give him a promotion if he wants one. Thank you for the service.

Very smooth transaction online, no fuss. Answered all questions online as far as damage to the phone and how much it would be to replace. Paid premium which I thought that was a little much for insurance but we needed it and phone received in 2 days.

I broke my phone and call Verizon. They link me to Asurion for a replacement and they had me pay 249.99 for the deductible and almost a week later I received a broken refurbished phone. I was ask to send it back 3 weeks before I call back and was told the money was send back to my account, I'm still with the broken phone.

The service delivered so above and beyond my expectations. I unfortunately dropped my phone down a city sewer and was completely unable to get to it. The service had zero issues with me not being able to mail in the damaged/lost phone and had my replacement mailed and delivered to me by the VERY NEXT DAY. Service was an absolute lifesaver in not making me have to burn $1,000+ to replace my lost/destroyed phone.

The insurance claim worked out great, this was for my son's phone who is in the military. We were able to ship directly to him so that he was without a phone for only about 1 day. The only issue is that I think we do not have any claims left.

Was helpful, but it's such a hassle to replace a phone that was a replacement phone that did not work. Still waiting for resolution of this issue. Hopefully the replacement, replacement phone will work this time.

Easy process, easy to exchange from one phone to the other. Did not need to go into Verizon store either. Would highly recommend. Mailing back my original phone was easy, all packing provided as well as free shipping. Received reminders and updates all throughout process as well.

Fast service. I call in a request and before two days I have a replacement phone ready to activate and continue with my service. This is not the first time and probably won't be the last time I use this service and like previous times this service is outstanding!!

Great service. Fast and friendly. I will recommend to anyone. The shipping was very fast with no issues. The website was user friendly and easy to understand. The replacement phone that I received was like new. Not scratched or dents.

The phone is substandard. NOT water resistant. Took on water after dropping in 18" of water for 5 minutes. Supposed to be much more water resistant than that. It had virtually no water resistance. The standard is supposed to be 1 meter of water for up to 30 minutes.

I found the claim filing process to be very easy. The replacement for the damaged watch arrived quickly and it was an easy return process for damaged item. Replacement watch was an upgrade from the original. Overall I’m glad to have purchased the insurance.

Quick service to replace broken screen on phone. Assistants both in store and on phone were pleasant and helpful. Only issues was original delay in sending a technician to my address but due to missing parts couldn’t fix the problem, but waited until the day of the appointment to say it which meant having. Lost a week, before finding out I could go to a store for the repair.

Asurion used to be a great company, but sadly not anymore in my eyes. I bought a Samsung Galaxy 21 Ultra under their coverage. When its screen cracked, they could not honor their stated promise of fixing it for $29. Instead, they want me to replace it after paying a deductible of $275. Their excuse is that the device is not listed YET somewhere on their website for eligible devices. This is not fair since more than 60 days passed since the device was released. They are forcing customers like me to go for the more expensive option, all while customers think they are covered.

Asurion was available round the clock to assist me with my insurance claim. The process of filing the claim is super easy. I was able to call after my claim was filed to speak with a customer representative and reached a approval offer that benefits me.

Very polite and courteous. I explained what my Apple Watch was doing and that I had Verizon store and Best Buy look at my watch and it wouldn't swipe up from the bottom. They could not get it to swipe and I contact Asurion.

Asurion made sure I had my product in a timely matter. Customer services was great they made sure they answered all of my questions. They were very helpful and made sure I received what I was requesting. I would definitely refer this company to anyone who has had any of their devices, watch stolen. Thank you, for the speedy transaction and me receiving my product.

Lady on the phone that I spoke with was super awesome and personable. I had a very reasonable co-payment on this equipment but I literally took the Asurion co-payment for screen replacement into account when I bought a phone. I deeply hate the Motorola screen replacement non-program wherein you don't replace screens for Motorola phones. I understand that the corporate line is that Motorola doesn't sell that equipment but replacement screens are available online and to other third parties as well as other phone replacement programs.

Easy to put in claim. I received my phone new phone in 2 days. Easy instructions to set up new phone as well as a phone number to if there were any problems with setup or new phone wasn't working right. Definitely glad I have this coverage and would tell everyone to have this company if available with your carrier.

The staff was very friendly and helped guide me through the process of getting my phone replaced. My new phone arrived in two days and was up and running in no time. I would high recommend Asurion to my friends and relatives. They not only cover phones but also all electronics in your home for a very low price.

Lost my phone, called Asurion, had my new phone within 24 hours. I followed the instructions and called the number to activate and since I had the backup option, my phone was completely replaced along with all my stored numbers and email passwords. Highly recommend Asurion insurance, Verizon and biometric password for your phone. Don't be lazy with protecting your securities.

Initial steps to request replacement is easy and walks you thru it nicely. Quick next day replacement is wonderful. Steps to return broken item is also easy. I didn't need to talk to a person for help. Not sure what else to say here in order for this to be accepted. Maybe now it will, I'm about to find out.

I busted my phone needed a new one, they had my phone in stock but then I found out it was on backorder. And then I'd be notified every 48 hours. Which I could not do. So I got a different updated phone. And I actually like the new phone. But it sucks that I couldn't have the same one that I had before.

Great job by Asurion!! You were fast, accurate, and your website was very easy to use. It truly made the entire process simple and easy to follow. The replacement phone I received was excellent. Keep up the great work!!! Thank you.

I was so impressed with how easy and fast they replaced my phone. I literally received my new phone the very next day. The Asurion representative was very helpful and patient with me as well. Thank you for a great experience!

Very easy to make claim and very fast in getting new phone..Usually dont buy insurance for cells but this was my granddaughter's cell that got wet. You made her very happy. And so easy in getting all info from old cell. Thanks.

Very bad experience with the company. Cracked the front screen on my Samsung Galaxy Note 10 Plus. Phone was functional still, but needed repair. I carry insurance through my wireless provider on the phone with Asurion, so I filed a claim online. That part was easy. They very quickly sent me a loaner phone, which was helpful, but the loaner phone has been a headache in itself...but that's a different story. Anyhow, along with the loaner phone, they sent padded envelopes to send my phone to them for repair, and an envelope to return the loaner phone once I got my phone back from them. Seemed very legit and speedy to this point. I was guaranteed my phone within 3-5 business days. FedEx tracking confirmed that my phone was received by them on March 19th.