Asurion Reviews

Only issues I had were the website was a little hard to understand and the “deductible" is kind of outrageous. $200 when I’m paying so much already per month. Makes me kind of rethink the value of this coverage.

I made a call to Asurion after I lost my phone. Your associate was very kind and helpful. She got my claim started and finalized within minutes after filing my claim and had my phone the next day less than 24 hour later. It was simple and easy without any hassle.

We took the phone to the local store. They said it needed replacement and suggested we contact the insurance. We called, gave info over the phone and received the new phone the next day. It was easy to follow instructions to switch info to new phone so nothing lost. We sent the old phone back in package provided for no charge. Great experience, great service. Very easy. Worth the insurance cost to get this kind of service!

Thank you for your help and fast responding. Course I recommend Asurion because they give you a quick service. I’m very happy with Asurion that’s why I give them a five star rating. I recommend it to everyone. Thank you.

We had multiple problems with two phones at the same time and Asurion worked with us on both went very smoothly. Very satisfied. We would highly recommend this company to not only family members but friends as well. Thank you. Haha.

I always receive great customer service from my reps. They always take good care of us. I would recommend their service to all my friends and family. Fast, delivery of replacement device and very helpful when asked questions. What a great place to do business with.

I got my replacement phone in less than 24 hours. You guys are amazing. Thanks again. The only problem I’m having is iCloud locked me for 13 days because I forgot my password. Which I think is very stupid because I had the same email, the same phone number, just a new phone. It just doesn’t make sense. I’m really pissed off about that.

My CSR helped this be a breeze! Great personality with an excellent way of making me feel like I was being taken care of. Very thorough and had knowledge about my issues and the packages that were offered. Getting my phone replaced was important and she handled it quickly and efficiently.

My daughter's phone died. The filing was difficult on my phone so waited to get home to my computer. Filed claim at 5:30 pm. Phone arrived the very next day before 12. Impressive. Very happy daughter and a happy dad.

Very professional and everything done in a timely manner. Very good instructions on what on what to expect. When to expect the replacement device. And good instructions on how to return the damaged device. And the box to return it in.

My phone's battery died without warning. After troubleshooting over the phone, the team ordered a replacement phone for me. Even though it was late afternoon when we finished trying to fix the phone, I got the replacement by 10 the next morning.

The lady that helped me was knowledgeable and answered any question I had. She was quick to help me and did a wonderful job. She helped me upgrade my stolen phone as well. She deserves an award with how much she knew and how kind she was.

I had amazing experience from the time that I submitted the request online to had to cancel to make sure somebody was at my house to completing the information with a customer service representative. The entire process was simple, easy and speedy! Very happy with my service.

The customer service rep was so understanding, patient, and very helpful. We were trying to set up a replacement phone and missed a step. She walked us through it step by step and helped complete the setup. Thank you.

Received phone while out of town and was left on doorstep, no problem when I got home. Instructions were vague, so I called tech support. He said I would have had to call in to active the phone anyway. He walked me through the process. Although it took most of the day to transfer files/settings it was completed that day.

I wasn't sure at first with switching the old phone to the new refurbished one. However, it was a pretty simple task with excellent directions. Old phone is on its way back to where ever the label Parcel Select Return Service is? Only problem with the new phone that I have observed is the screen does not always allow touch to open the screen if it goes dark. I have had to reboot the phone? Not a good solution, this was an issue on the old phone..

Thank you for everything. Your customer service was very helpful and I really appreciated it. They actually helped me getting my phone activated and contacts switched over when Verizon customer service was unable to help me. Thank you to the wonderful young lady that helped me on the phone. Great customer service. Thank you.

Service was wonderful. Product was to me within a couple days. I sent the other back. Couldn't appreciate it more. Hard to be without a phone. I've never had insurance before but I appreciate having it now and I will keep that in electronic devices.

It was easy to file a claim online, some answers were selectable. Others had to just pick. Glad it had a section to be more descriptive about the problem. The response time was rapid, I received the phone the next day. Sending back the damaged phone was also easy, everything needed was in the box.

I wanted to have the screen fixed with the $50 deductible, I received a refurbished phone but had a $200 deductible. I did receive the device in 2 days. But I now have a phone that works, so I guess that's good.

My iPhone X had battery issues and caused the phone to split at the screen from the case and get hot. Initiated a claim, my replacement phone came within 24 hours with easy step by step instructions and prepaid return postage and packaging. Perfect.

Fast service, easy to work with. Great customer service. Was a pleasure doing business with. I have been an Asurion customer for many years and have never had a bad experience. Always fast service. I will remain a happy and loyal customer for many many years to come.

Your store manager.. a recent transfer to Las Vegas from Washington. I believe her name was Quesha?? I may have butchered that. Was the most pleasant, patient and knowledgeable person I have ever dealt with in a mobile phone store. She’s an awesome employee who represents AT&T proudly.

It was a good experience!... Because I always pay insurance and never use it until this time that happened twice that I dropped my phone and the screen cracked! Thank you! I always recommend to buy insurance on small devices, specially for kids! The place where you send me to fix my screen were very honest and recommended to me to get a new phone because it was failing the battery too! Thank you!

The staff at ATT and Asurion were quick in trying to resolve the error on my phone. Asurion's quick next day service was very fast and convenient. I would highly recommend this service to others to avoid this situation. I would use this service again.

Yes I receive my phone very fast the very next day after filing a claim! Thank you! I’m glad it wasn’t a hassle getting my phone because my other phone fell to the ground and the whole front face of it came apart to where I could see the battery and insides of the phone! Thanks again.

So far the phone looks acceptable although I was not expecting a refurbished phone. The phone was supposed to arrive the next day (Friday) however FedEx did not deliver until Monday so my wife was without a phone on Mother's Day.

I needed to use them two times in a couple of weeks recently and it was very quick and easy to get a new phone. Both phones were delivered the very next day. They gave step by step instructions through email and kept me updated the whole way on where my phone was.

My claim was accepted almost immediately and phone was shipped out in a day and a half. Couldn’t be happier it went so smoothly. Only thing is the new phone is a different color than the old one but that does not bother me too much.

My experience was excellent and was handled in a very professional manner. I was promised my new phone the next day and that is when I received it. I would advise people that Asurion is very helpful when filing a claim.

After a few days being held up in Memphis the Asurion company sent me another phone overnight which arrived 5/8/21. I am happy that they replaced my phone without a hassle. Thank you so very much for taking care of my request.

Experience was awesome. Everything I needed help with was met and completed in a very fast manner. It's was a bit pricey for replacement cost but in general was great service. I would say need more information sent on how setting up replacement device.

I had a Verizon JetPack with a battery that went bad. You sent me a newer model as a replacement. It was delivered quickly and I did eventually get it working. My complaint is that none of the information you sent me was related to a JetPack. It was all for phones and tablets. I was unable to reach any phone support to help me. The package included a new SIM card that I assumed was to be used. After much trial and error, I figured out that I needed to use the SIM from my old JetPack. It was also unclear whether I needed to return the old JetPack (I finally did to avoid a possible penalty charge). So, it all boils down to a lack of support, written, automated, and human for anything except phones and tablets.

After spending over 30 days, 30 hours and personally going into the AT&T store to file a claim for my daughter's lost/stolen phone, I am still waiting to get her claim processed. Asurion, although pleasant on the phone, continually are asking for the same paperwork in order to process claim. I have asked that AT&T be on the same 3-way call so that the claim can finally be submitted with whatever information that Asurion needs to get claim accepted and replacement phone shipped. I am furious that no one seems to want to do their job, unless their job is to say "claim denied". I have paid $15 per month for insurance on this phone.

It was very easy to submit a replacement for the phone that was broken and it was very quick at replacing the phone, it was here the very next day! Getting the new phone up and running went well too. I would definitely recommend for people to use this service.

WOW! Never thought a warranty company would ever be the single most responsive company for customer service, but Asurion is the real deal. One day turnaround for replacement on my iPhone. None better. Never a believer about warranty service claims but Asurion showed me that not all are the same. Quick access, simple instructions and fast response. That’s five out of five stars!

Someone finally called me back and helped me. I am 70 years old and have a hard time hearing and they helped. I appreciate that they called me back. And sent my New phone to me in a timely manner. They are good.

My phone was replaced in a timely manner. I was sad I didn't get the same color I had initially but more than thankful to be able to replace my phone so quickly. I'm glad I got my phone. Thanks a million.

Unfortunately I have used Asurion too often, most recently because Apple store messed up a repair which later failed. Then they said it was out of warranty. I contacted Asurion and got a new device the next day. Was easy to transfer service and easy to fill out the claim. For all the trouble involved none of it was because I got this plan, so glad I did.

Took a while to get the right replacement device due to backorder problems. So that I understand, but my issue is I was told I'd get a set of Bluetooth earbuds for opening home electronics coverage and never received them and was told I'd get a free case for my replacement device for having such a delay in getting it... also did not receive that. If you make promises like that... keep them.

My Galaxy died while I was in Vegas on vacation. Asurion was easy to work and they sent my new phone to my hotel next day! No problem, other than the 200.00 deductible for a 1.5 yr old phone, it was great.

At start I was a bit flustered over the prospect of having to replace my wife’s iWatch. I thought the process would be arduous and daunting. Everything went smoothly and we were surprised at how quickly we received the replacement watch.

I was very happy and satisfied with your service and I was very impressed with how fast you responded to my claim, thank you very much for your great and wonderful service, and your care in getting our phones fixed.

I had a problem processing my claims online and I call Customer Service for help. She was great at walking me through the claim process with her sparkling personality. I didn't expect to receive a replacement phone the very next day delivery.

Overnight delivery was great. Thanks so much. So that Kilu to have my new phone and overall service was great. Highly appreciated. I really didn’t know what to do without you guy. They was charging me 200$ for a iPhone 12 screen so thanks again.

I had a replacement phone in two days. The claim was handled quickly and seamlessly. The representative who took my call was both courteous and knowledgeable. Cell phone insurance is a must as far as I'm concerned. I would recommend Asurion to anyone with a phone.

Customer service gave easy-to-use access and response was fast. Received replacement phone next day. Instructions were a breeze to set up, phone arrived fully charged and the return paperwork was included. Worth the insurance fee. Thanks for all your help with my dilemma.

Although the delivery time was not nearly as fast as what the ATT rep in the store told me it would be, I still received my replacement phone in a few days. It works great, and I’m thankful I didn’t have to buy a new one!

Everyone I have talked to at Asurion has always been super helpful and friendly. They make life a lot easier. The agents really listen to your problem and work until it gets resolved rather than transferring you from person to person. Thank you!

Response was quick! When my phone just quit. I emailed my problem. They told me what to do. I paid the money. I got phone the next day. Set up was easy. I was glad I had the insurance to cover the replacement of my phone and I was glad that everything had just been backed up so I did not lose anything.

Everything was on timely. Very pleased with the service. I'm satisfied with online service as well. I highly recommend getting the insurance on any device. The phone I had was no longer available so a better replacement was given. Thank you for having awesome service.

Rep was very helpful and made the process simple but effective. I've never used the insurance so I wasn't sure what to expect and I was pleased with the outcome. We pay a lot for the protection never knowing if we'll have a use for it and thankfully it went well.

Super easy to process claim. My claim was approved immediately. Could not have been a smoother process. Received my replacement phone in 24 hours. Process to return damaged phone was very very easy. Communicated well in emails. Hard to beat!

Everyone was so patient and courteous. The representatives were very knowledgeable and made every step of this process very simple for me. I really appreciated how claim they were during a extremely stressful time. Thank you for your understanding and support.

Everyone was very helpful and answered all my questions. I would like to see great customer service. The delivery and text messages helped ease my mind that my business was appreciated. Knowing that I have insurance on my phone and someone to help when I have a claim is great.

No issues with the phone, was simple and easy to get help and answered all my questions. Phone was in good condition, transferring data to new phone was also easy to set up. One minor note, it would be good to include something about removing or not have to the SIM card from the returning device.

Filing claim was quick and easy. Claim filed in the evening, and replacement phone still arrived next day. No information came with new phone as how to set-up, and link given was not helpful. Asurion should provide instructions in the box on how to set-up.

I called as I did not want to have a black iPhone 7 Plus. The representative attempt to find me another iPhone 6 Plus. I appreciate all she did to assist me with this matter. I received my phone in a timely manner which I will be returning in the next 3 to 5 days.

It was extremely easy to report the phone loss and the new phone was in my hands the next day. Fantastic service. Thank you for making a difficult time easy. I highly recommend Asurion to everyone. Follow up is very good too.

My son’s phone was damaged. The process was simple and easy. The representative was knowledgeable and very thorough. The phone was received a day earlier too. Overall. it was a great experience. I would recommend Asurion to friends and family.

Everything went super smooth. Great experience with Asurion. I am thankful for this insurance. My phone had water damage and would not turn on, we own our business and my phone is very important to our livelihood. I received my phone in a very timely manner!!

I wish Verizon was ran like Asurion!!! Your company is the most customer friendly Company. Thank you for the service you provide. Having two kids, I'm finding they are very hard on phones. But with Total Mobile Protection provided by Asurion, I'm covered. Yes I would recommend a friend. Just wish Verizon cared more about their customers.

Customer Service was extremely helpful! Chauntel in Houston was the lady who helped me and she was very polite and respectful. If all companies had customer service agents as talented as Chauntel all of our lives would be better for it. Thank you!

Pleased with the help provide, really helpful with the assistance needed to get the matter handled. I received my phone in a timely manner, actually one day earlier than expected which was perfect as I use my phone for business. Thank you very much.

I had completely forgotten I had the insurance, for years....It was great to get my replacement with little hassle and little immediate out of pocket cost. Insurance is what it is...We pay and hope we don't need. Phone prices have increased as everything has and there is no easy replacement. Thanks! Jodie

It takes too long to speak to a live agent, they always want you to go online but the documents aren’t easy to fill out. But the customer service gave great service and I received the product in 2 days.

Fastest resolution and shipping of replacement phone!! Great insurance program!! Very easy process to replace my son’s phone. Was unable to get the color he had and had to accept what color they provided was the ONLY downfall to this transaction!

Cracked Apple Watch screen need to be replaced. Super easy to do! The last I used this service it was a pain. The website was very user friendly. I would recommend anyone to use this service. Greats job! Wonderful experience.

Got a replacement phone within 24 hours. I consider this to be a very good response time. The deductible was a little high for a phone as old as the one I replaced but acceptable. I am pleased with your service.

All questions were patiently answered and helped with. I had to asked several times but he hang in there and kept on it to help me get my phone working. At the end he informed me of an insurance they provide for all equipment in my house also. I declined for now. Great experience.

Replaced my daughter's phone. Trouble with first replacement, but another one was ordered immediately. All good. Thinking about reporting the FedEx driver who said the phone was delivered. When I reported the problem, another phone was sent immediately, so all is well. We had a question when trying to activate the new phone because there was no SIM card in the replacement. Got that worked out with support and now we are good to go.

The phone arrived fast and it was easy to activate. The customer service was very good. Overall I rated the whole experience a 5 star. It was easy to return my damaged phone and I received a email to let me know that my damaged phone was returned.

Package came 2 days later and had no issues. I would have been great if it came a day later but otherwise it was all good, the process online was very easy and effective, thank you again for all of your help.

Talk about great customer service During a very stressful time! Very seamless process and my phone was back in my hands within 2 days! I would recommend this company time and time again for all of your phone coverage needs. Hopefully, I will not need to use their services again, but know that they will be dependable if that unfortunate situation happens again.

Awesome job. I have no complaints. Always provide exceptional service. Thank You for all you do in handling claims. Phone arrives in a prompt and quick manner. No delays in processing. Exceed expectations above and beyond. Very courteous when submitting claims and always helpful. Love the service Asurion provides.

Surprisingly quick and easy process with minimal hassle. I was also impressed with the simplicity and effectiveness of the data transfer. That feature has come a long way. I'm glad I opted for the insurance. I was bothered some by the deductible, as I received a refurbished phone, not a new phone.

Easy to do claim via mobile internet and send in phone. No problems or issues. It took me a little longer than it should have to send in phone but that was my fault. Would totally recommend this service to anyone!!!

The customer service personal were great - the individual listened to me and understood what I was telling him. He helped me solve the problem of a a replacement phone being defective and telling me how to return it and he explained the return of my payment may take as many as two billing cycles.

The iPhone was a quick replacement but had to wait up to 6 weeks for the Apple Watch replacement. Had to call in several times. It takes too many steps and details to get to live agent. The live agents are always so very helpful and friendly!

Wore my waders into the lake, and bent over to pick up something - water flooded in and my phone was in my pants pocket. I called Asurion 2 days later when the phone would not start up, and had a new phone the day after filing the claim, and since my original phone was no longer available, I received a newer model with twice the GB. An awesome experience!

The New Remanufacture Cell phone Work great, I have to get two because the first one didn't work correctly, And the Second I had to reset it myself to the Manufacture setting and then it work perfect!!!! Other than that GPS works fine and so does cell phone at this time. Thank you.

I was concerned about the process working with the Verizon rep but once I went on the site it was really easy! My phone was delivered the next day and the prepaid package to return the other phone was nice. No hassle, just put it in the mailbox. Thanks.

Got the replacement phone claim completed and have received the phone. I have sent old phone back. Although the Asurion representative was polite and did get the claim submitted, the call to her took over 1 hour which I felt was really excessive.

This is my second experience with Asurion. Again it was a positive experience. This time my phone had been severely damaged and useable. Filing the claim was easy and quick and I had a new phone in 24 hours! Thank you!

Was very pleased with how fast shipping of the replacement item was, got it the next day! Just wasn’t too thrilled my original color black wasn’t available and had to settle for white. Option to wait for black to become available but they had no idea how long it would be and who can go without a phone especially traveling 100+ miles daily for work.

Informative concerning the policy, handled the claim quickly, I gave them a 5star on customer service and quick response when they handled the claim. They were more detailed when explaining what the policy covered. They gave me information that Verizon had misinformed me.

Great experience. Need a quick response to have a replacement phone. Lost mine to theft while traveling outside the country. Couldn’t make it to California for 10 days. Reported my claim in Los Angeles on a Saturday and by Tuesday of the next week the replacement arrived.

Phone was supposedly delivered but think there was confusion but got handled quickly and new phone arrived quickly. Now soon as I can get somewhere with WiFi I’ll get everything switched over. Just wondering what I’m all going to lose.

My phone would not charge and it was nearing the weekend. I contacted Asurion for assistance and they responded quickly. The friendly representative listened to my situation and immediately sent me a new phone within a few days. Thank you!

I filed a claim and received my replacement phone in 24 hours! I don't know how you could ask for better service! Claim was very easy to file online too. It took longer to activate it. I was extremely pleased with the entire experience.

The easy step by step instructions helps speed the process up. Just three days (1 was a Sunday) after filing my claim, the replacement phone was deliver. This experience has made me a believer. Asurion, you have gained a customer for life!

My phone was to a point I could not see the screen or use it anymore. The process to get another phone was very professional. Customer service was very responsive and were able to have my phone within two days. Thank You.

She was very patient, made conversation, and made Sure everything was ok. She was preppy and nice the whole time. She told me all about the deals they have and etc. She made sure my phone was working and made sure how to tell me to erase the others.

Very fast shipping of replacement device. Device works well for my son. Well worth the insurance payment. It would have cost more to repair device than it cost brand new. The claim process was easy and quick. I will definitely be a return customer.

I had a great experience dealing with Asurion. They provided excellent service, customer service was great as well. Thank you so much for assisting me with these matters. I will definitely recommend others to use Asurion for their needs when it comes to cellphone replacement.

You have ALWAYS been fair and very helpful and your processes easy to navigate and utilize! THANK YOU for keeping life a bit more worry-free and easier to manage!!! I’m glad that you are there as a blessing in waiting for when life takes a turn away from good! God bless you all.

The overall experience was very good. The problem I had was with the website. It wouldn’t let me finish. The other was with the automated response that kept saying my number was incorrect because I was calling from a Verizon phone. When I got past those hurdles it was a quick fix.

I had an issue with my cellphone &, since we have insurance, I filed a claim. The claim was accepted & a new cellphone was shipped. I received it the next day. I was impressed. Following the tutorial was simple although a few snags popped up which were I was able to fix. One problem occurred which I couldn't figure out so I called the provided help line & a very helpful tech resolved the problem for me. So all is good now & I remain impressed with the tech who helped me. A good experience for me. Keep up the good work.

It was fast & easy. I never filed a claim prior to this but the Customer Representative was very nice & extremely helpful. She carefully explained the process and sent out a new phone which arrived sooner than expected. Needless to say my son was very happy.

The time management it took was great! Filed my claim on Friday and received my replacement on Saturday by noon! I would recommend to have protection on anyone's phone service just to have peace of mind. My deductible was very low since I don't often do any claims and was able to get this paid.

The customer care representative, made the process easy and stress free. She was very helpful, professional, and so nice. I wish the people at all of the businesses I've had to contact were like her. She is a true blessing, who delivers exceptional customer service.

My husband's phone got a break in the screen and stopped working. We got his replacement phone quickly and he had issues with the speaker/audio of the replacement phone so I called and they sent another replacement out ASAP. We were pleased with the service and speed of replacement.

I was very pleased with the help I received to get my phone replaced! The woman I spoke with was knowledgeable and extremely friendly! Everything was explained in detail and recommendations were given to help keep my new phone in good shape. Though I hope I won't need to use their services again, I will be keeping Asurion!

Responsive, helpful, patient. Thank you for your excellent customer support and care. The process was easy and the new/replacement phone arrived super quickly. I had issues with my iCloud but that had nothing to do with Asurion. Just took me a bit to get old phone back.

Hazel (or Hailey) was amazing and went above and beyond helping me! She waited for me to get my Tax ID # and didn’t rush me and answered all my questions! She is honestly the best! Also, she made me feel comfortable to call you again if I have a problem or question! Knowing I’ll get great customer service!

Pretty smooth. Filed the claim on Saturday and had my new phone by Wednesday. Reset my contacts and Facebook and Instagram and Snapchat. All my contacts carried over and apps carried over. Just had to sign in. Make sure you have all of your passwords for all of your accounts before you shut your old device off.

The person I think Blake was awesome. He worked patiently with me and I did with him. I had to start the application but it wasn’t bad. I completed it then was transferred to him. I greatly appreciated his knowledge and to send out phone to me. I got next morning and I was thankful.

Phone was shipped to me overnight. I was really happy with the way they helped me on the phone to restore my stuff. My phone was not able to get into. Very fast service. I was amazed how easy was the transaction.

I was able to complete the transfer to my replacement phone. The customer service person was very helpful. I wasn’t sure how to install sim card and the person in the store was able to help me do this. The phone transfer was then completed.

Went to store and lady there did what she knew to do but it did not fix the issue. She asked if I wanted to do a claim on my insurance. I received new phone next day with exact instructions on how to set it up. Quick service.

Overall, the experience was good. IT was improved tremendously by the ATT Protech Support person, Veronica at the Chinatown, DC store location. The part of the phone replacement process which was most challenging/frustrating was having to speak with multiple people between ATT and Asurion. IT would be better if employees of both were all on the same page about the protocols. I spent at least 4 hours on the phone on Wednesday 4/28 morning and still didn't have everything sorted out. Then the day my phone was supposed to arrive as an Asurion same-day delivery, it didn't. I wasn't notified via email and actually sat outside for 2 hours hoping it would arrive. This is an unfortunate part about not having a working phone. IT wasn't until I called the next morning that I was told there was an issue with the drop off. At this point, I hadn't had a working phone in nearly one week. Veronica made my day with her exceptional service and expertise.

The service was great and the phone came the next day. All the papers for return were inside the box. I greatly appreciate for making the process easy. I hide nothing at all and they told me to return the phone within 15 days or I'll be charged more. I'm grateful for their honesty and for being upfront.

The whole experience was extremely smooth and stress free. The agent (Bradley) was pleasant and seemed to know his stuff. His helpful attitude and humor made the process really easy and reassuring. All around a good job! Thanks for the help and assistance.

I had 2 claims for screens. One was in an area that had a local repairman. This repair was great. Tech showed up when they said and finished the screen replacement very quickly. The other screen repair had to be sent in and a new phone was immediately sent and received. Service was great for both.

Greatly appreciated. After 2 phones, finally I received a phone that actually works and holds a charge. Customer Service was friendly and helpful filing my claims. Easy return policy with the return envelope. Thank you for all your help. I will recommend my friends to purchase Asurion.

It was very nice and prompt service. However, I would like to input an insurance claim on a lost device instead of a broken device. I reported a broken device, however, upon sending my broken phone back to AT&T I lost it at night at the bar.

Awesome, just like the last time I needed your services. Keep doing exactly what you're doing exactly the same way that you are currently doing it and your business will go far with folks like me. Thank you again. Could not have possibly had a better experience.

I really love that’s fact that I got my iPad fast. The customer service was excellent. It’s a very good to have an company to pair up with an phone company when customers broke or if their devices have stolen that it can get replace fast. Thank you for your service.

Everyone I talked to has been friendly and super helpful at getting my replacement phone to me as soon as possible. I don’t remember his name but the very first guy I talked to was amazing. He took care of me to complete satisfaction and with reassurance that I was well taken care of. Thank you!

Very quick once report was made. No issues with the process. Received the replacement phone very quickly. Communication was minimal via email which is always a good thing. Only time you need more contact is if something would have gone wrong.

IPhone 10, Are very nice phones but the one bad fault is there for glass front and back improvement would be to either make the glass shatterproof or more sturdy when it takes a fall or a drop. I’ve been an AT&T Apple owner Apple phone owner since the year 2000.

It was a Quick and easy replacement of my damaged device. I’m satisfied with the services and support. I will highly recommend to my friends to include insurance for their phones and devices as part of their plan. Thank you.

A very efficient and easy process. Very pleased with everything and how things were communicated and handled. We had a replacement phone in less than 24 hours and had no issues. I would highly recommend and have told friends about the service. Worth the money.

To be truly honest Asurion surprise how fast my cellular phone came to my home. Everything was pretty much self explanatory and Asurion gave myself a tracking number. This was an awesome experience. Thank Goodness I had insurance on my cellular phone: IPhone Pro Max 12. Keep up the to terrific work!???

At first I was disappointed because my model watch was discontinued. But I was able to speak with an manager and I was able to purchase the watch I wanted and now have to send in a receipt to be compensated.

I would have liked having the option or choice to have a remanufactured phone at check out on the claim or somewhere along. I have no way of knowing if it had the right processer. I'm upset by this. Thanks.

Great customer service and received my new phone the following day. THANKS! I recommend your company for insurance. Phones are too expensive today to have to replace them on your own dime. $149 replacement fee sure beats out $1300.

It was a pleasure doing business with the warranty process. Received the replacement phone as promised in two days. So glad I purchased the warranty for my son's phone. Would have definitely cost me more to replace it without the warranty. Also, the communication was great.

A little slow to get stuff done at first but once everything was submitted super fast service. I will recommend my friends with AT&T to insure with Asurion. Thank you for the fast service and a great job by the employees at the Palm Coast Fl AT&T store as well.

Your quick, responsive service was great. But, the replacement phone (Alcatel 4051s) was no match for my LG Exalt, which I lost. What a disappointment! The Alcatel is a cheaper phone and not worth what I paid for with my lost phone insurance coverage. If this is the quality of replacement phones, I am going to cancel my insurance coverage. Too bad, because I lose phones all the time.

I'd give 6 starts if I could! Making a claim was fast and easy. The new phone arrived the very next day and the instructions on returning the damaged phone was clear and simple on what to do. It was surprisingly a great experience for such an lousy and unexpected thing to had happen.

Went to the office with a problem and after they couldn't fix it, I was advised to file a claim. Pay insurance EVERY month and was still billed $149.00 for a replacement phone. One day after I mailed my original phone in I'm having the same problem with the new phone. Lots of static, dropped calls and bad interference.... I feel like I've been robbed.

Very pleased with the quality and turn around time. I have absolutely no complaints about the insurance service. I was very glad to have it as I would not be able to afford to replace my cellular device without such service being in place.

Customer service down to the speed and logistics. The phone just got turned over and resetting it to be compatible with my passwords is unfortunate but as far as your part it was great. And the time in which Asurion fulfilled the obligation and expeditiousness.

We had Super fast replacement. Had refurbished like new phone in less than 24 hours. Easy website. Very user friendly. Love that I can pay one price for all my phones' insurance. We definitely are grateful for having insurance. Great service.

Very easy to file a claim. Only problem was my address was of by one number 516 instead of 517. The neighbors were kind enough to sign for me and bring it across the street. Replacement was perfect and works fine. Thank you

The customer service and the time to get a replacement phone was good....just very unsatisfied I was forced to get a phone I don't care for and still don't care for and currently very unhappy having to use. I had and want a Motorola phone back....I can't stand Samsung and was forced to get it against my will. Samsung phones are horrible!

I shattered my phone by leaving it on the bumper of my truck then driving down the road. Asurion's claims website site was easy to navigate without a lot of needless steps. I received my new phone within a day. I do wish there was more info on setting up new phone. I had to wait until the day after getting the new phone to go by Verizon and have them switch SIM cards and help me set everything back up.

As old phone screen cracked and was dark and only could receive calls it was hard getting thru many prompts for a text message to finally get rep on phone but once did helped guide thru Google recovery contacts, photos. Painful but re-adding key apps.

Asurion was very easy to work with and quick service. Received product quickly with no issues at all. Very happy with service and would definitely recommend having insurance and having it with Asurion. They made the process very easy and non stressful.

The recovery instructions did not cover a case where a customer only backs up their iPhone to their computer. I had to figure that out for myself. Also, the initial claim could not be filed online without a call Asurion. Completing the claim required that a code be sent to my phone which was experiencing a SIM failure. I also had to update the software on my MacBook and the iOS on both of the phones before I could complete the recovery. Once updated, Asurion was able to activate the SIM on the replacement iPhone.

Customer service was very helpful, and courteous. The new phone was delivered very quickly. The Deductible seems a little high but what isn't anymore. Other than that, it was an all around painless experience. The replacement phone is working fine.

Sent in timely manner. Phone worked as should, would recommend to friend. Customer service was helpful and easy to deal with. Would use this service again. Great company to work with. Good product at fair price. Easy return of broken phone. Send per paid return envelope.

Our entire experience with Asurion, from start to finish, has been absolutely horrible & we are very unhappy with how they do business. Short version: This company has seriously dropped the ball, over & over & over again. They never even fixed the original issue we had with our espresso machine & sent it back wet, rancid, dirty, & with another piece broken as shown in these pictures. We were told we would be getting a check instead of an Amazon gift card because it was closer to the original purchase price through the manufacturer of the product than it was on Amazon, by $200.

Broken face on watch-next day quick replacement was received. Received in new watch delivery packaging to return broken watch. It was so convenient and easy to return the watch. When I filed the claim the Representatives were very friendly and offered great recommendations. Set up support was very helpful, and even took time to connect me with Apple for technical questions.

The process was easy and timely. Unfortunately the replacement phone is lost again. Over the past several years I have used your protection plan and it’s always reliable. The form Is easy to use. A great insurance for one who Needs protection.

Fast turnaround.. Disappointed that I couldn’t get same color phone as previously owned but it is what it is…Filing claim was an easy process, no issues or problems. Definitely worth having insurance because my phone wasn’t completely paid for yet totally destroyed!

Quick, courteous and understanding. I think that's all anyone can ask for. Paperwork was also very easy to follow through and fill out. Representative was very receptive to my concerns and answered all questions with appropriate and easy to understand instructions and answers.

The process was easy to understand and the phone arrived very quickly. There were no issues with receiving the new phone or returning the broken phone. Online instructions were easy to understand and all phone correspondence was very professional and supportive.

Very happy with service - unhappy with replacement phone. The battery life is 1/2 day, the camera does not take clear pictures, it is good for phone calls and texting only. And half the time we cannot find the photos that are stored. Have had to go to the store 3 times in a month.

The experience was a fairly easy one! Everything went smoothly and it was a great help since my phone was damaged. Everything was explained in detail, leaving no confusion for me. I would definitely recommend Asurion to others when it comes to replacing a damage cell phone.

Great service, fast shipping of replacement phone! Definitely glad to have Asurion for when my teenager dropped his phone in a swimming pool. So glad to only pay a deductible rather than have to pay out of pocket for a brand new phone.

Delivery was as promised. I do want to comment on the return. I do not know if the problem is with the USPO or the tracking number for the return was incorrect. That number was the one provided by Asurion.

The Customer Service agent that assisted me with my claim was great and very helpful. The new reconditioned phone was sent out to us and it arrived as promised. Have since been able to switch the phones over and begin using the new replacement phone.

Fantastic service! Reported lost phone (Dropped in Lake) at 5pm on a Friday..Had the replacement device by noon on Saturday! Could not be happier with this service and it's worth every $ I spend monthly knowing I get this level of response.

I submitted a claim for a broken screen on April 24... Received numerous requests to submit copy of driver's license (which should be illegal) and also documentation. After 5 days of back and forth with 4 or 5 representatives, the claim was denied because I had a 30 day waiting period. Really??? No one could tell me that before?!?! Thanks for wasting my time!

Very pleased. Received item quick and with no hassle. Item received next day and no damage. Glad I had insurance on my accounts because my iPad was all I had to get my work done. Thank you very much. Would be happy to do business again. I give you five stars. Keep up the good work. I recommend you to all my friends and family. Couldn’t have asked for a better experience. I hope this never happens again but if it’s does then I know I will ever taken care off.

The interaction I had with Asurion was excellent as was the excellent service I received from Gabby at the AT&T store in Silverdale WA. Both representatives were courteous and professional. Took longer than usual due to an update that was needed.

Everything went so smoothly. I am very satisfied with service and I am happy with my new phone also. I would gladly recommend you to friends and family and I hope to use this service again if and when it's needed.

Realizing people don't have a choice don't use this company. Told me my iPhone 8plus had to be replaced for cracked screen because they don't have one. The difference is 29 dollars for Crack and 149 for replacement, pretty sure that is extortion.

This was an easy replacement experience from start to finish, no complaints here. The phones arrived in 2 days and all the instructions were clear for setup as well as for the return process... Only if the post office run were that easy, lol.

Everyone was very helpful and I received my replacement phone in a very timely manner. They included what was necessary to return my broken phone, This included the shipping label which they covered the expense of the package. Thank You.

I am happy with the service provided (on time, 2 days to receive the equipment since the claim was filled) but I feel the deductible is still high, so it can be improved, that’s why I am not giving 5 stars.

My tablet was replace with a new one. I did not have any problems with transferring the data from my broken tablet to the new one. The people at Asurion were very helpful with transferring my data. I would recommend them to anyone looking for electronic replacement insurance.

I was expecting my new device to be receive in about two business days, right on the next it’s here, they save my life. I’m kind afraid my old phone can stop work any time, but, the service is awesome. They are crazy fast! Thanks.

The process was very easy to return my broken phone, and the replacement came fast and it was easy to get my information transferred over. Sure was nice not having to pay the full price for a new phone. I will always keep insurance on my phone, since accidents can happen.

My phone had to be replaced due to a known battery issue by the manufacturer. It was 3 months out of manufacturer warranty, they would not help. They advised my only option was insurance, which can only be used once for the record, because the battery needed to be replaced.... Unbelievable.... So I agree to pay the $200 deductible for the $389 phone, because it needed a battery, and they send me an older model and smaller phone, because the one I had was on backorder. The entire process I felt taken advantage of and will not recommend these insurance programs to anyone. I've spent over $100 in insurance premiums and now another $200 in deductable and the phone they sent was $300 on Amazon. False advertising and as usual the consumer is the only one that loses.

The insurance claim was easy to file and the phone arrived the next morning. We were able to get my son connected to the world again. Also, appreciated the preprinted label to send his broken phone back. Thank you for the easy process.

Very easy process to get my lost phone replaced. Activation of the new phone not so easy. It loaded my apps and I thought it was ready to go but it took two days to be able to call or text. Incoming or outgoing. I really am not trying to be a snarky Karen but the online tech chat was pretty much useless. For one thing, I know that they are handling more than one issue at a time and therefore it at times takes quite a while to get a reply. And halfway through the chat they started telling me how to fix my SAMSUNG when I have a MOTOROLA.

Replacement device arrived in a timely manner. My replacement device still does not charge properly. The constant IOS updates are annoying. Overall my experience was good with Asurion. I think the online process was simple and easy to complete my claim.

My son dropped his phone and I took it to AT&T and we Received a replacement phone within 2 Days! Had to pay $200 deductible but was worth it!!! Went online and completed the form required and it was very simple.

It was a little of an obstacle almost weeks to get help but Finally the adjustor Miss ** Helped me. I must of talked to at least 10 people before I could get help really. I really needed the help between ATT and Asurion.

The tech thanks to his suggestion of rotating my phone walked me through getting my phone unlocked. The touch screen was not responding. We were able to get all my contacts and pictures transferred to my new phone. Ty for your patience and expertise. Excellent customer service.

Daughter lost her phone and with some important details Asurion was able to a replacement sent out immediately. The claim process was a little lengthy but well worth it. Overall we are please with the service and recommend it to anyone that owns a phone.

Service was easy, mail order for my new phone was very easy, and shipped via overnight. The phone came in a box and was a refurbished phone but appeared brand new. Easy to re-start and get going. Asurion did a fantastic job getting me my new phone as my other phone was stolen in a UPS store. Thank you!!!

The first representative was very helpful but we’ll see and told me the wrong button to push and had to switch the call the customer service technical department. Once in the technical department we were almost done with the procedure when the service dropped end the call dropped and the representative never called me back. Between what I learned from the first call and the second call I was able to complete the task mysel.f I’m switching the information from the old phone to the new phone.

Deductible sucks, could have fixed the screen for that price. But overall good service for the price of the insurance. iPad was gifted to my toddler, so the deductible kind of hurt, but I can understand it too. Thanks.

Great experience, everything was easy and no hiccups in receiving or sending back the devices, was a 10 out of 10 experience, would highly recommend this service to a friend or family member that needed a device replacement, wonderful service.

The first phone that you sent me still had the last owner's password on it so we were unable to use the new phone which obviously was not a new phone since it had a previous owner. I pay the insurance and I thought I was getting a brand new phone!!! The lady from your company was very helpful. She is sending another phone to me asap. She was great and so was the rep. from AT&T. I was in the AT&T store for about 2 hours. He was trying to help me all of that time!! He was very patient!! I'm sure it was as frustrating for him as it was for me!! As far as the help I received from both parties I would give them a 5 star rating!! Thank you, Amy **

Elizabeth was great! She was so patient and helpful. She fixed the errors that I had made trying to do this with the auto. She also offered the Asurion Plus program to me, however we were cutoff before completing the enrollment.

The ease, speed, and quality of the service was outstanding. I was surprised how quickly Asurion took care of our damaged phone. I was ironically wondering if the monthly fee was worth it....Boy was I fortunate to stick with Asurion. Thank you.

They delivered it on time and made sure I received it at the door. The customer service was very thorough and they answered all of my questions. They took time to put in all the details and went over it with me.

The process to replace my husband’s phone was very easy and fast. I called and had a me phone within 24 hours. I called for help activating and the young lady was delightful. She was kind, polite and so helpful.

My experience was great and my phone can on time. However I didn't get my earpiece that supposed to go with this phone. I believe that because what I had to pay for this phone a month I should have gotten the earpiece that come with it. Also the sim card that came with it would not activate the phone. I have to go in to the store and get another sim card to activate my phone.

I really appreciate the way that you helped me in the transferring of my damaged iPad to my new one. You have been a blessing numerous times and just as many numerous ways. I have done business with you predicted and really appreciate having you continue serving my needs.

Easy to navigate website, seamless experience obtaining new phone and sending the old phone back. New phone looks and works great. Although same model as old phone some features work differently. Instructions to transfer data from old phone to new phone seemed to be a bit confusing but overall the experience is good.

Except for having to pay a $249 deductible, it was a great experience. I have 10 different lines on my account and I was shocked to hear that even though I’m paying for 10 different lines, I am only actually insured for three lines. When I buy insurance I expected to cover what I’m paying for.

Was a simple and easy replacement. Phone arrived well protected with instructions for setup and activation. Also came with a new sim card. Box had return shipping label inside with bubble wrap container specific to phone. Was a great experience.

I actually wound up speaking with four different people before it was handled. Once I got to the final person that I needed to speak to he was able to help me in filling out my insurance claim. He was very knowledgeable and understanding to my needs. He was very kind and considerate to my feelings and needs.

Smashing my phone in a car door on the last day of vacation was horrible. I called Asurion from the airport and they were polite, helpful and caring. They had a new phone shipped to me the next day. They made the experience of smashing my phone not so bad. I would definitely recommend them to anyone who needs to insure their devices.

My phone was replaced fairly quickly but there were some communication problems. I had to refile my claim 3 times. I was told it couldn’t be shipped because of the lack of availability of the item. Then it was already shipped. I do have my phone now and it is working great! Thank you.

You guys are the best. Thank you and I apologize for having to make these claims but my family is a little slow on how to take care of their things but thank you for all the help. I will try to get my family under control better.

My iPhone 11 was cracked and not keeping calls connected - hard to hear if not in the perfect spot of transmittal. You sent me a new one in two days - great - but I didn't put the new chip in - rather I used the old chip from the broken phone and now the new phone says phone is damaged - should I get the new chip installed.

I called, told them my problem and what happened to my phone and they sent the replacement with instructions on how to activate and transfer phone information. That was that and I was all set up!! Thank you. It was a simple and speedy process!

Precise and straight to the point. Next day service. Customer was on point, wait time was a minimum. Great service. Would recommend to anyone. Love feeling valued and appreciated as a customer. Thanks for being a wonderful rep. Also I love my new device, only mistake was that I lost other one and you all sent an return label.

The shipping on my phone was very good. And the phone was in great shape. So Glad I had this insurance to be able to get me another phone. I didn't want to have to pay another big price to get a new phone. So thank you all very much.

After missing the cell, I talked with the technicians at Verizon for advice. They suggested we contact the insurance carrier, which I did. Soon after completing some forms, I received a new phone, exactly like the original. Thank heavens I had your policy.

Submitting a claim was very easy. I was able to submit it online. It was processed quickly and I was kept up to date via email. I received the phone in 2 days and activation was a snap. The whole process couldn't have been better. I would highly recommend Asurion to a friend.

Staff was very friendly and helpful. Problem was taken care of quickly. New phone was received overnight. Was sent a better phone than previously had. Was very easy to backup everything from old phone, then transfer to the new one. Very pleased with the whole experience.

Craig was amazing! Professional, knowledgeable, helpful and fun. You should clone him. No better combo of professionalism and friendliness. He even assisted us with my watch which wasn’t really his job. I love the ATT at home service. So convenient and easy. Craig took care of everything for us! Thank you.