Asurion Reviews

Great service, fast shipping of replacement phone! Definitely glad to have Asurion for when my teenager dropped his phone in a swimming pool. So glad to only pay a deductible rather than have to pay out of pocket for a brand new phone.

Delivery was as promised. I do want to comment on the return. I do not know if the problem is with the USPO or the tracking number for the return was incorrect. That number was the one provided by Asurion.

The Customer Service agent that assisted me with my claim was great and very helpful. The new reconditioned phone was sent out to us and it arrived as promised. Have since been able to switch the phones over and begin using the new replacement phone.

Fantastic service! Reported lost phone (Dropped in Lake) at 5pm on a Friday..Had the replacement device by noon on Saturday! Could not be happier with this service and it's worth every $ I spend monthly knowing I get this level of response.

I submitted a claim for a broken screen on April 24... Received numerous requests to submit copy of driver's license (which should be illegal) and also documentation. After 5 days of back and forth with 4 or 5 representatives, the claim was denied because I had a 30 day waiting period. Really??? No one could tell me that before?!?! Thanks for wasting my time!

Very pleased. Received item quick and with no hassle. Item received next day and no damage. Glad I had insurance on my accounts because my iPad was all I had to get my work done. Thank you very much. Would be happy to do business again. I give you five stars. Keep up the good work. I recommend you to all my friends and family. Couldn’t have asked for a better experience. I hope this never happens again but if it’s does then I know I will ever taken care off.

The interaction I had with Asurion was excellent as was the excellent service I received from Gabby at the AT&T store in Silverdale WA. Both representatives were courteous and professional. Took longer than usual due to an update that was needed.

Everything went so smoothly. I am very satisfied with service and I am happy with my new phone also. I would gladly recommend you to friends and family and I hope to use this service again if and when it's needed.

Realizing people don't have a choice don't use this company. Told me my iPhone 8plus had to be replaced for cracked screen because they don't have one. The difference is 29 dollars for Crack and 149 for replacement, pretty sure that is extortion.

This was an easy replacement experience from start to finish, no complaints here. The phones arrived in 2 days and all the instructions were clear for setup as well as for the return process... Only if the post office run were that easy, lol.

Everyone was very helpful and I received my replacement phone in a very timely manner. They included what was necessary to return my broken phone, This included the shipping label which they covered the expense of the package. Thank You.

I am happy with the service provided (on time, 2 days to receive the equipment since the claim was filled) but I feel the deductible is still high, so it can be improved, that’s why I am not giving 5 stars.

My tablet was replace with a new one. I did not have any problems with transferring the data from my broken tablet to the new one. The people at Asurion were very helpful with transferring my data. I would recommend them to anyone looking for electronic replacement insurance.

I was expecting my new device to be receive in about two business days, right on the next it’s here, they save my life. I’m kind afraid my old phone can stop work any time, but, the service is awesome. They are crazy fast! Thanks.

The process was very easy to return my broken phone, and the replacement came fast and it was easy to get my information transferred over. Sure was nice not having to pay the full price for a new phone. I will always keep insurance on my phone, since accidents can happen.

My phone had to be replaced due to a known battery issue by the manufacturer. It was 3 months out of manufacturer warranty, they would not help. They advised my only option was insurance, which can only be used once for the record, because the battery needed to be replaced.... Unbelievable.... So I agree to pay the $200 deductible for the $389 phone, because it needed a battery, and they send me an older model and smaller phone, because the one I had was on backorder. The entire process I felt taken advantage of and will not recommend these insurance programs to anyone. I've spent over $100 in insurance premiums and now another $200 in deductable and the phone they sent was $300 on Amazon. False advertising and as usual the consumer is the only one that loses.

The insurance claim was easy to file and the phone arrived the next morning. We were able to get my son connected to the world again. Also, appreciated the preprinted label to send his broken phone back. Thank you for the easy process.

Very easy process to get my lost phone replaced. Activation of the new phone not so easy. It loaded my apps and I thought it was ready to go but it took two days to be able to call or text. Incoming or outgoing. I really am not trying to be a snarky Karen but the online tech chat was pretty much useless. For one thing, I know that they are handling more than one issue at a time and therefore it at times takes quite a while to get a reply. And halfway through the chat they started telling me how to fix my SAMSUNG when I have a MOTOROLA.

Replacement device arrived in a timely manner. My replacement device still does not charge properly. The constant IOS updates are annoying. Overall my experience was good with Asurion. I think the online process was simple and easy to complete my claim.

My son dropped his phone and I took it to AT&T and we Received a replacement phone within 2 Days! Had to pay $200 deductible but was worth it!!! Went online and completed the form required and it was very simple.

It was a little of an obstacle almost weeks to get help but Finally the adjustor Miss ** Helped me. I must of talked to at least 10 people before I could get help really. I really needed the help between ATT and Asurion.

The tech thanks to his suggestion of rotating my phone walked me through getting my phone unlocked. The touch screen was not responding. We were able to get all my contacts and pictures transferred to my new phone. Ty for your patience and expertise. Excellent customer service.

Daughter lost her phone and with some important details Asurion was able to a replacement sent out immediately. The claim process was a little lengthy but well worth it. Overall we are please with the service and recommend it to anyone that owns a phone.

Service was easy, mail order for my new phone was very easy, and shipped via overnight. The phone came in a box and was a refurbished phone but appeared brand new. Easy to re-start and get going. Asurion did a fantastic job getting me my new phone as my other phone was stolen in a UPS store. Thank you!!!

The first representative was very helpful but we’ll see and told me the wrong button to push and had to switch the call the customer service technical department. Once in the technical department we were almost done with the procedure when the service dropped end the call dropped and the representative never called me back. Between what I learned from the first call and the second call I was able to complete the task mysel.f I’m switching the information from the old phone to the new phone.

Deductible sucks, could have fixed the screen for that price. But overall good service for the price of the insurance. iPad was gifted to my toddler, so the deductible kind of hurt, but I can understand it too. Thanks.

Great experience, everything was easy and no hiccups in receiving or sending back the devices, was a 10 out of 10 experience, would highly recommend this service to a friend or family member that needed a device replacement, wonderful service.

The first phone that you sent me still had the last owner's password on it so we were unable to use the new phone which obviously was not a new phone since it had a previous owner. I pay the insurance and I thought I was getting a brand new phone!!! The lady from your company was very helpful. She is sending another phone to me asap. She was great and so was the rep. from AT&T. I was in the AT&T store for about 2 hours. He was trying to help me all of that time!! He was very patient!! I'm sure it was as frustrating for him as it was for me!! As far as the help I received from both parties I would give them a 5 star rating!! Thank you, Amy **

Elizabeth was great! She was so patient and helpful. She fixed the errors that I had made trying to do this with the auto. She also offered the Asurion Plus program to me, however we were cutoff before completing the enrollment.

The ease, speed, and quality of the service was outstanding. I was surprised how quickly Asurion took care of our damaged phone. I was ironically wondering if the monthly fee was worth it....Boy was I fortunate to stick with Asurion. Thank you.

They delivered it on time and made sure I received it at the door. The customer service was very thorough and they answered all of my questions. They took time to put in all the details and went over it with me.

The process to replace my husband’s phone was very easy and fast. I called and had a me phone within 24 hours. I called for help activating and the young lady was delightful. She was kind, polite and so helpful.

My experience was great and my phone can on time. However I didn't get my earpiece that supposed to go with this phone. I believe that because what I had to pay for this phone a month I should have gotten the earpiece that come with it. Also the sim card that came with it would not activate the phone. I have to go in to the store and get another sim card to activate my phone.

I really appreciate the way that you helped me in the transferring of my damaged iPad to my new one. You have been a blessing numerous times and just as many numerous ways. I have done business with you predicted and really appreciate having you continue serving my needs.

Easy to navigate website, seamless experience obtaining new phone and sending the old phone back. New phone looks and works great. Although same model as old phone some features work differently. Instructions to transfer data from old phone to new phone seemed to be a bit confusing but overall the experience is good.

Except for having to pay a $249 deductible, it was a great experience. I have 10 different lines on my account and I was shocked to hear that even though I’m paying for 10 different lines, I am only actually insured for three lines. When I buy insurance I expected to cover what I’m paying for.

Was a simple and easy replacement. Phone arrived well protected with instructions for setup and activation. Also came with a new sim card. Box had return shipping label inside with bubble wrap container specific to phone. Was a great experience.

I actually wound up speaking with four different people before it was handled. Once I got to the final person that I needed to speak to he was able to help me in filling out my insurance claim. He was very knowledgeable and understanding to my needs. He was very kind and considerate to my feelings and needs.

Smashing my phone in a car door on the last day of vacation was horrible. I called Asurion from the airport and they were polite, helpful and caring. They had a new phone shipped to me the next day. They made the experience of smashing my phone not so bad. I would definitely recommend them to anyone who needs to insure their devices.

My phone was replaced fairly quickly but there were some communication problems. I had to refile my claim 3 times. I was told it couldn’t be shipped because of the lack of availability of the item. Then it was already shipped. I do have my phone now and it is working great! Thank you.

You guys are the best. Thank you and I apologize for having to make these claims but my family is a little slow on how to take care of their things but thank you for all the help. I will try to get my family under control better.

My iPhone 11 was cracked and not keeping calls connected - hard to hear if not in the perfect spot of transmittal. You sent me a new one in two days - great - but I didn't put the new chip in - rather I used the old chip from the broken phone and now the new phone says phone is damaged - should I get the new chip installed.

I called, told them my problem and what happened to my phone and they sent the replacement with instructions on how to activate and transfer phone information. That was that and I was all set up!! Thank you. It was a simple and speedy process!

Precise and straight to the point. Next day service. Customer was on point, wait time was a minimum. Great service. Would recommend to anyone. Love feeling valued and appreciated as a customer. Thanks for being a wonderful rep. Also I love my new device, only mistake was that I lost other one and you all sent an return label.

The shipping on my phone was very good. And the phone was in great shape. So Glad I had this insurance to be able to get me another phone. I didn't want to have to pay another big price to get a new phone. So thank you all very much.

After missing the cell, I talked with the technicians at Verizon for advice. They suggested we contact the insurance carrier, which I did. Soon after completing some forms, I received a new phone, exactly like the original. Thank heavens I had your policy.

Submitting a claim was very easy. I was able to submit it online. It was processed quickly and I was kept up to date via email. I received the phone in 2 days and activation was a snap. The whole process couldn't have been better. I would highly recommend Asurion to a friend.

Staff was very friendly and helpful. Problem was taken care of quickly. New phone was received overnight. Was sent a better phone than previously had. Was very easy to backup everything from old phone, then transfer to the new one. Very pleased with the whole experience.

Craig was amazing! Professional, knowledgeable, helpful and fun. You should clone him. No better combo of professionalism and friendliness. He even assisted us with my watch which wasn’t really his job. I love the ATT at home service. So convenient and easy. Craig took care of everything for us! Thank you.

I have been a customer of Asurion for a long time now and every time I have an issue with any of my devices they are quick to repair and or replace them. I am extremely happy with their customer service and professionalism. I strongly recommend their services.

Was absolutely great service as it always is!!! Thank you Asurion! Needs resolved overnight. Great customer service. Fair company, follow up excellent! Would always continue my contract with you guys. Would highly recommend to family and friends!

I received quick courteous service. I have had Asurion protection for years and have not had any problems with my claims. I would greatly recommend this coverage to my friends and family. Thanks to the very kind, courteous service I received.

I had a horrible experience 2x with a live person regarding my iPad. They aren’t disrespectful, but it’s so difficult to understand them. I gave up for three days and went online. The live representative gave me misinformation knowing I had insurance, but after having to ask her to repeat herself constantly.. I gave up and went online. AT&T do better, hire better English folks...

Daughter had broken her iPad screen. The replacement process was quick and easy and arrived within a couple of days. The 15 days to transfer the data and programs, and then return the old one, was adequate and also easy.

I have used Asurion for 6 years now and gotten four replacements through them. In the past they have been spectacular, but their recent service has left much to be desired. Took them 4 days to "overnight" a phone to me. Previously, they replaced my phone with a brand new upgrade for a $100 deductible. This time they sent me a refurbished model of my exact same phone for a $200 deductible (a used model of my phone doesn't even sell for $200, never mind the monthly premium I have been paying). The replacement did not look like it had been cleaned and it even crashed on initial start up. Subscription cancelled.

Whenever i have an issue, the Asurion team make things possible. Explanation and professionalism are topnotch! We went over each active line and which coverage is best individually and collectively. All programs are affordable. I will continue to use Asurion.

Overall great experience. I absolutely loved the entire process even tho it took me a while. They verified everything to ensure that I got my phone. And even followed up to make sure I was content with everything. Great service and I highly recommend you for future insurance needs.

The online claim process was easy and fast. I received my replacement phone within 2 bus. days. My only complaint is that AT&T stores no longer assist with the data transfer process. Also for those "old folks" include a note to identify the enclosed new SIM card and that it can be punched out at different sizes to meet the phone requirements.

Fixed my 10x for trade in for 12x Pro. Great service and quick turn around. I'm glad I have this policy I would recommend this service to anyone buying a cell phone. I hope I never have to use it again but nice to know you are covered if something happens to your cell phone.

My daughter dropped and shattered her. I called Asurion and explained the situation. iPhone screen making the phone inoperable. A new phone arrived and was up and running 48 hours later. They provided a prepaid box making shipping of the damaged phone easy. Although a number for technical support was given the setup for the new phone was easy. Exceptional customer service. Thank you.

Replacement went great with you guys. Verizon rep was going to sell me new replacement when I asked him if I had replacement policy and advised I did have so that saved me half. Your turnaround time was magnificent 1 day. Transfer of info to new phone sucked but not on you. You're awesome.

Customer service representative was very knowledgeable and provided great information. Good to know that all my devices in my home are now covered with insurance. The price per month for the coverage of my devices was 1 of the reason I decided to get insurance by Asurion.

This was the easiest experience I have ever had with a warranty. Your process was simple and easy. My phone arrived the very next day and being able to use the packaging that the replacement phone came in was ingenious. Thank you!

Phone got wet right before leaving on vacation. Put in for replacement with Asurion and new phone was waiting for me when I got home. Started on computer and called to make sure I did it right..very professional and very helpful.

Had bad service. Was slow and roaming. Nobody figure out. Asurion customer service rep went thru with me. Come to find out it was on global rather than Verizon network... She did awesome in my book.. Thanks.. Wasn't too pleased about getting phone replaced.

My phone cracked and I had to reach out for a new device. I reached out to Asurion and was helped right away. The process was smooth and I received my device at the time that they said I would. I would definitely recommend this service.

Amazing customer service, fast and courteous. Replacement phone was delivered next business day. Couldn't have asked for a better experience with a cell phone carrier and insurance claim. Great job! I wish all things in life were this simple. Entire process was streamlined for maximum benefit.

Not any problem with the replacement device, fast and accurate, the thing I did not like it’s the replacement I received. It’s refurbished not new, that makes me feel a little disappointed, but no problem with the claim at all.

My phone was taken from me and was unrecoverable. I filed a claim on Friday evening and they were able to send me the replacement phone the following Monday. I am very impressed with the service and how easy it was for me to file a claim and get back to normal life. I’m very grateful for the expediency. Thank you.

I was pleased with the process of getting my phone replaced thru Asurion. My phone arrived within 2 days. I received an email with instructions that was pretty easy to follow when setting up my new phone. It also asked if your apps and photos transferred. Asurion gave a questionnaire on how they did and how was the process for me as the consumer. I liked that they wanted to know how was the process and if the instructions were difficult to follow.

Store personnel were great to work with and got my broken phone replaced and new phone working and all info transferred which I could not have done myself. For this reason I will continue to use AT&T as my family phone provider.

I've mailed my old phone back to you guys and it's been a few weeks and today you guys debited my account $300.00 and I'm not happy about it. I'm going to go back to where I mailed the phone and see what the problem is.

Easy process, very prompt and got my device in a timely manner. Customer service was great! All instructions were straight to the point. I am very satisfied with everything that was done for my granddaughter to get her IPAD quickly. Thank you.

I needed additional time to recover the date from my phone. Had to use uBreakiFix because Verizon could not transfer. The extra time allowed me to recover 95% of the missing data and apps that were locked. Thanks for the additional time.

ll be nice and I do appreciate your courthouse service. My replacement phone was very fast getting to me. It just took me time to learn how to activate it but after it was activated it was very nice to have a my AT&T phone back in my hands. I hope you all have a good night. Thanks again. Sincerely Donald **. **

The people at Asurion are great. They know what they are doing. I would say the same for ATT. It would be helpful to be more specific about how to activate the new device as I had to call in to get that done.

My son's phone screen blacked out, not cracked. We filed a claim, paid the deductible, which I don't agree with, because it was a defect of the phone itself, but it is what it is. The phone caught on fire the day after we filed the claim. He got his phone 2 days later.

Daniel the repair tech that fixed my phone screen was very professional and friendly. He explained the process and made sure I was satisfied with everything before he left. Very pleased with the repair. The repair was quick and correct.

My iPad was turning off even with a full charge. My ipad was replaced within a day of reporting the issue. The transfer of data was very easy to do. Everything I needed to return the old ipad was in the box already. My deductible was reasonable as well.

Super fast delivery and setup. Submitted claim on Thursday had new phone in hand Saturday. I had no issues. It was easy to do on the phone application. It's all setup and working perfectly. Only thing was had to upgrade phone since mine was no longer available.

The entire transaction, from my call to you to the delivery of the phone went smoothly. Activating the new phone also was easy. Everything worked as it should have. The rep was professional, knowledgeable and helpful and made the experience trouble free..

Filing my claim and receiving my phone was the easiest process ever. I was to receive it Monday or Tuesday and it was delivered Saturday afternoon. It was so much easier online than actually speaking with a live person. Thanks for such great online service.

When I dropped my phone, just right, it cracked the front and the back of the phone. So I replacement was ordered and it arrived the next day. Very happy that I had my phone for work. Too bad they couldn't change the front and the back screen. But happy with the outcome.

Very fast and easy process. Couldn't have been made any easier was very pleased. Shipping and and return label was very easy and setup of the new Iphone was easy as well. I'd recommend this insurance to anyone. Fast, easy, very informative.

Easy to request a replacement cell phone after the previous one was accidentally laundered. I was told it would arrive on a certain date (next day) and the date it arrived was two days later than that date. The replace phone was the same as the cell phone that was laundered which was perfect.

Great customer service over phone. Customer service was quick, knowledgeable, patient and with me trying to multi task while she assisted me with ordering my replacement iPhone!!! Replacement came next day. WOW I am EXTREMELY impressed. Thank you Asurion!

Cracked back and screen of iPhone. Received immediate response that it would be replaced for the fee. The phone came immediately. I had no issues transferring the information from the current phone to the new phone. Thank you for your immediate assistance!

Devices were replaced quickly, with quality upgrades and all at a reasonable price too! So glad I enrolled in Asurion. Saved me hundreds of dollars! I even added the Asurion Home+ plan because of the value I received with covering my devices. This coverage is worth its value and then some.

Scary! I received 6 email for a Account & Cell phone product that I did not have and I did not acknowledge. I contacted AT&T who comment that Asurion C/S misused the wrong account info. Asurion c/s is unreachable.

Very helpful and great service to have. The claim process is very simple to complete. It's definitely a great service to have when something happens to your phone. Replacement phone was also received very quickly. Received it the day after filing the claim. Great protection to have.

Easy claim process and quick arrival of new phone. Return envelope included, so it made sending my broken phone back a breeze - plus reminders to make sure I took it to the post office and didn't miss the deadline!

Great service and prompt delivery. Easy to call and get the info I needed as well as the cost of the warranty repair. Good job on the young lady that handled my case and made sure I understood everything I needed. Thanks.

When I filed the claim online you guys was so quick to replace the device. We are pleased with the placement devices! Thanks for getting them out as fast as you guys did! Great company, quick, fast, and easy to file!

Two times I made and confirmed an appt to have my screen repaired or replaced. And both times no one ever even showed up or even called and when I tried to speak with someone it always fell on deaf ears. It was completely useless and a waste of my time and I had to finally reach out to AT&T to sort of make things right. Asurion was a complete letdown. Extremely unprofessional. No one ever showed up 2 times and I wasn't even given an explanation or anything. Total waste of time and money!

Everything was there to activate the new phone and shipping was fast. The agent that helped me was very helpful in the explanation of what the insurance would pay, checked to make sure that they had a phone in stock.

I love AT&T...Thanks for everything you do for me and my family and the services you provide to keep everyone in touch with the technology world...I love how AT&T assures their customers with the great business they provide! Thanks again!! You guys are awesome!! I would recommend AT&T to my friends and my family!! Thank Asurion for everything you do!!

I had to purchase a new phone because Asurion was unable to get me a replacement within 3 days. Lame. First time I've had to use it after paying for nearly a decade and a total flop. Will never fall for this garbage again.

Lost my phone and had to call when my replacement came in and was helped and made to to feel important. He also got me into a free trial for the rest of my technology to be insured for only $25 a month.

When setting up our replacement phone the tech was polite, patient and very thorough. It was an easy setup and he walked us through every step; nothing was skipped and he made sure that everything was working as intended prior to finishing the call. Thank you!

I didn’t remember my Apple ID password and they were very helpful in assisting me to be able to get a text to retrieve it. The service was great and I received my replacement much quicker than I expected. Thank you very much.

Easy to understand. Receive new phone promptly. Sent everything needed to return old phone. Told how to get old phone ready to return. Helped turn off Find My Phone. I will buy insurance again. It was so much easier than buying a new phone.

Broke my phone's camera lens. After getting partially done on the app, I called to make sure I was doing the claim correctly. I was on the right track and finished the claim on the app. Phone came quickly with instructions for swap. Finished the swap and put the phone in return packaging, done deal. Quick and easy.

I dropped my phone and before I could get it back a truck drove over it and when I reported it to Verizon, they told I was insured by Asurion and file my claim and I very much impressed with how fast Asurion took care of me. Thank you very much. Asurion you're the best????

Very easy to submit a claim & so glad they send a reminder to return the old device because I forget stuff all the time. The only thing that I would recommend is to verify the size of the device when they send the return envelope because it was too small for the tablet to fit into so I had to cut the shipping label off & tape it to a box to send it back.

Easy and fast!! There were no complications and it went super smooth to replace our damaged phone. Website was easy to follow and we received the new phone within a couple of days. Very happy with the process and the replacement phone.

Quick service, very easy to file a claim, very nice and knowledgeable staff. The return process for my old device was so easy. I would recommend covering all of your devices home and mobile with Asurion. Thank you for providing such a great service. It is a pleasure doing business with asurion.

This was a quick and easy process and got exactly what I needed. Getting my phone was also easy to set back up with all of my old phones existing stuff. So happy I pay for the insurance with my carrier to be able to get a new phone with mine being damaged. Will def. continue to use in the future.

The customer service rep I talked to on the phone was kind, patient and very helpful. She helped me replace my phone. I am a psychotherapist and my phone is the lifeline for many of my patients. I was very impressed with the service.

Service was Outstanding! All agents and transactions were beyond my expectations and we are extremely pleased with all services! Initially we had our doubts about the transactions as they required more steps than expected but as we are pleased with the outcome as all is well with the restored phones we received. We expected new ones but for the moment, these are operating like new and meets our needs. Thanks for the great support...

Customer service representative was very friendly and helpful. Made me feel comfortable and explained everything to me clearly. My replacement phone came right away. Excellent service and great customer service. I am very pleased with the whole service. Thank you.

The service is great and the people are very helpful.. This is a easy process.. You can trust these people to do it right. Just make sure that when you call them you're in the right type of space so that you can appreciate them.

Thank you so much for helping me with my lost phone, everything is very easy to do online and just follow the instructions and and boom you get your replacement right away. Love how easy it is. THANK YOU SO MUCH!

The rep was very informative about the process of creating a claim on the appropriate device. She informed me that as long as I knew the date that the phone was lost I could file a claim on the correct device. Also, the phone was sent in a timely fashion.

Replacement for my son’s phone went so smoothly. I am grateful. The person on the phone was so helpful and so informative on what I had to do to get a new phone. I will always recommend AT&T to my friends and family.

Very quick replacements and lots of tech support if needed. Wonderful Representatives, very kind and helpful!! I even found out about coverage that I didn't realize I had. I'm very satisfied this time using Asurion...between the fast online service and a couple of phone calls I made to check on things.

Overall the process was great however the automated system was a little confusing but once I got past that it was smooth sailing. I hope there’s no need to use in future, yet I feel relieved knowing that I’m covered by Asurion.

Alex, was very helpful to getting our claim done. We were able to get the phone the next day. We thankful we have this insurance. You never know if something happens to your phones. Thank you so much Asurion. Till next time.

Asurion provided excellent service! The process was very easy and the phone arrived quickly! I have not had any issues with the replacement device. Thank you for great customer service!! I highly recommend Asurion coverage and protection for you and your family!

This was the first time I did online exchange service and Asurion made it simple. Everything I needed was in the package they provided. Extra items I really didn't need, but was useful for future phone work. Directions were simple, and easy to follow.

They were very prompt at getting me a new phone. It was a very easy process. I received the phone the next day and it had instructions on how to transfer my info from one phone to another. It was done within an hour.

It was really easy to use. I got my replacement the next day. It was exactly what I needed! I am a warranty administration, and I know how frustrating it can be for a customer to try to get things covered. Asurion made it amazing simple.

Replacement arrived in less than 36 hours and the online help I received was great. Got my phone up and running quickly and everything moved over from old device. Am very satisfied and will advice all my friends and family to get coverage from Asurion.

My phone stopped working correctly. I went online and filed a claim with Asurion and my phone was replaced within 3 days. Asurion made it a easy and painless experience and made sure I had a correctly working device. Thank You.

I lost my phone and within 48 hrs I had a replacement phone in my hands, including all my data, contacts, etc. I didn’t have to go to the phone store, as it was all transacted online, and shipped directly to my home. The sync process for the new phone was incredibly easy and flawless. Excellent job Asurion!!

My daughter had tried to file the claim but nothing happened, I called to follow up twice, turns out I needed to do it because I am the policy holder. Both reps were so friendly and helpful and never made me feel like I was a dunce for needing help with the process. Very kind. Thank you!!

Helpful people at Kapahulu location, the replacement, refurbished iPhone is ok, getting started was easily done with the help that they provided. The person knew her stuff. When I got home I found it very confusing to try to load my old contacts, then I figured you must load it old school. The only gripe I had was online kept texting me to refer to my lost phone for a code, I sorta lost the original iPhone. I'm happy to have the replacement phone.

Completing the claim was extremely easy. The website was very user friendly. Once the claim was submitted the replacement device arrived within 24 hours! Hopefully we won’t need to use it again, but it’s nice to know how easy the process is.

My replacement phone was delivered to me very quickly, but it was stolen before I got it in my hands. Even though this had happened, Asurion sent me another phone just as quickly. I want to thank you for keeping me connected.

Phone came defective. Shut off anytime phone was placed down or put in pocket. It is my understanding there is a weak contact in the back of the phone/battery. (Google Pixel 3XL). I experienced this constant shutting off for a few days and thought it may be the off brand case I put it in, however, when I removed it from the case, it still continued to shut itself off. I have to hold volume down and power button just to bring up the hard reset function to cut it back on, 10-20 times a day. Completely unacceptable as this is the 2nd defective phone I've received from you all in a year.

Customer Service Representative was very good. Time on phone was short. Instructions were clear. Arrived the next day as promised. Replacement phone working well. Only problem was losing some data and pictures because I didn't save to cloud and damaged phone was not usable.

I never had to replace a product before, so I wasn't sure what to expect. My replacement was delivered the day after I submitted my claim. I appreciated the quick service and am glad to have the coverage. Money well spent for peace of mind.

Went very smoothly. Received the replacement quickly, and transferred the data. I had never done a transfer before, but it went alright, I checked things out, and it seemed like everything was transferred satisfactorily. Hopefully, I won't need this service again, because I hope I don't break or lose one again.

Everything went quickly and smoothly and I had a new phone the next day after making the claim. I would definitely recommend this insurance to a friend. Since getting the replacement I have had no issues with the replacement phone and I’m satisfied with the whole transaction.

Replacement phone came in a timely manner. Return box and instructions were simple and easy. No postage needed. All you had to do was put your damaged phone in the box and use the label and tape that was provided for you.

Great service and very helpful on replacing my stolen device even though I submitted several claims but that was because I kept putting or writing the work information but then I called the number given to me I I managed to do it right.

Phone replacement, didn't have my model, so they replaced my old device with another newer model that was great, everything was fairly smooth. Asurion, was great, the claim was very easy, the representative was very knowledgeable and helpful, if you don't have Asurion, I really suggest you get it.

It was an easy form to fill out online and I got my replacement quickly and with easy instructions on how to send the damaged phone back. Complete with the label and tape to retape the box shut. With instructions on how to get my new one set up too.

Great service. The shipping was fast. It came in one day. The setup was easy and simple. I did all by myself. I shipped the phone back with no problems. My new phone works wonders and I have all my information from my other phone.

The process was very smooth and explained well. We receive the new phone within a couple days. We still need to return the phone and we will see how that goes as we did not have a good experience when returning a phone previously. All and all, it went well.

Asurion did a wonderful job in accurately replacing my grandson's I-Phone that was lost and found completely destroyed. Your prompt service and especially your concern in replacing the phone kept his stress level down greatly and gave us peace of mind. I'm confident in your team efforts and would highly recommend your service to anyone. Thank you very much!

Everything went very smooth. We received the new phone within 2 days, and connected with no problems. We mailed the phone back. My son was without a phone for only about two days. We were very pleased with the service Asurion gave.

Lost iPhone was replaced without any difficulty or frustration. We appreciate how smoothly this was handled. I think we submitted the information about the lost phone online and we received the replacement phone the next day. And, the new phone was easy to set up and no information was lost.

They were very quick and made my claim easy for me to receive my iPad. I would recommend them again and the deductible was okay also. Will use them again if another problem occurs. I want to thank you.

So, we lost one of our Galaxy Note 10 phones. It was replaced within 48 hours of our calling for service. Even the SIM card was replaced. And I think we got a new charger as well. Thank you for such a pleasant experience in dealing with Asurion.

It was great getting notifications when running through the mail system. One thing that would be great would be to receive your phone in one day delivery. Also it is important to have a phone number available in case you need to be reach to ask questions without having to go through hoops to speak to a live person.

Happy I was sent my new device really fast and I was able to have my new phone within a day from the day I submitted my claim. I am really happy overall with the great job they did to get my phone out to me.

Customer service was great. It took three different from Asurion to get my Motorola RAZR (with the eSim card) activated. The first two phone were not brand new and they had no eSim card. Once I received the third phone, which was brand new, I was able to get it activated. The shipment of the phone were very quick, next day delivery. Over all I am very satisfied with my experience.

Lost my phone. Old guy!!! Contacted the insurance company but was doubtful it would be covered. Wrong. I had a phone within 2 days. Downsize it was a rebuilt because no one had a new one like my old one. It didn't work. Reported same to the Asurion rep. And had a NEW 5G 2 days later. Downside. The new phone is smarter than I am. But it is sure fun trying to figures it out with the great techs at Verizon.

Phone was replaced within 24 hours and it was only $149 which is very reasonable. I’m extremely happy with how quickly you responded because being without a phone these days is unbearable and very inconvenient. You did an excellent job!!

I was so please with my transaction for my phone. It went very smooth. The Customer Service Rep was very helpful. Thank you Asurion. I got the telephone the next day.. I am so glad that we had a warranty on this phone.

Sent a new phone since the screen was cracked with the best screen protector installed. Very helpful and knowledgeable. Easy to exchange and install. Thank you all so very very much. New phone works great and the new screen protector is on again.

Very quick and easy to get a new phone and return the damaged phone. They sent the new phone immediately as soon as I submitted the claim. They allowed us 15 days to get data off of the old phone and return it to them.

I was frustrated after receiving a replacement phone that had no outgoing sound. I spent an entire day on the phone with 6 different representatives, and after signing an affidavit, swearing the truth, I received a phone that was perfect. Frustrating, but in the end, worth it!

Very easy to file a claim and get a replacement phone. I am so happy we have insurance through Asurion. The application and payment took less than five minutes and the phone arrived the next day. We will definitely get insurance on all phones in the future.

Super easy to submit a claim online and the phone replacement arrived so fast. Return instructions are clear and everything is provided. Super impressed! I haven't processed a phone insurance claim in a very long time so I am shocked to see how far this process has come!

I recommend Asurion for all of your insurance needs when it comes to cell phones. They did not let me down when contacting them with my needs, the only part I didn’t like is having to pay a deductible when I pay monthly fee for the insurance, but very polite and knowledgeable of service rendered,

I was satisfied with all aspects of this transaction. The service was prompt and reliable. It’s worth the peace of mind Asurion offers. It was easy to file and complete the claim. The cracked phone screen was fixed locally and promptly.

Very easy claim process and quick turnaround to have my replacement in my hands quickly!. Easy set up of the new device and all the return packaging so I could simply drop off the device at a drop off center. No concerns at all.

Everything was great. Thank you. I got my phone in 2 days so I did not have to go long without one. The woman who took my call was really nice and helped me get the phone ordered and it on the way to me. I am glad I had insurance with you. Great company.

I think Asurion is a very good company. They were very professional in taking my claim and it filed fast. I must say however that I did have to suffer through how I broke it. (LOL) Even with that embarrassment, it was a great experience and they were very quick with sending me my replacement phone. I had a great experience with Asurion, were very quick with sending me my replacement phone. I would quite easily recommend Asurion and their service to anyone at any time.

Agent was more than happy to assist with the Claim Process. Replacement phone arrived earlier than promised. Went back to AT&T to have data transferred to new phone and data cleared from old phone. Only a couple things did not load correctly, most importantly syncing up to my Car. Still an issue

Rcvd replacement phone next day. Was confused about what to do. Called and the gentleman helped talk me through the whole process. When we reached a point where the download would be 2 hours, we got off the phone and he called me back to make sure everything went smoothly! Reset old phone and mailed back. Everything to mail back my old phone was provided.

Made a claim and the next day it was delivered, excellent service!! I would recommend. We had never filed a claim before. I was expecting a huge delayed response but to our surprise that wasn't the case. Again excellent service.

The two person that help with my phone service took their time with me. I appreciate and how polite they were. The lady was calm and patient with me. Thank you for delivering are phone as promised. Finally, I like how easy the repackaging to send back was easy.

Speedy and quick. Didn't appreciate being solicited for approval coverages. I sent my phone back quickly. I appreciated the enclosed envelope. The return address should've been pretty printed however. Thank you. Any questions feel free to contact me.

I am very pleased with ATT and especially with this transaction. It was handled very quickly and unexpectedly fast. Thank you for the excellent service. I have been with ATT for years but this is the first time I have had to use this service.

There were zero hiccups in getting my phone replaced on the spot with my local Verizon dealer. Very smooth process. I would recommend this insurance policy to friends, co-workers and family. Small price to pay when you consider what a replacement phone costs. Thanks for everything.

Great service. My son dropped his phone in the locker room and it got stepped on. I had a replacement phone within 48 hours!! Customer service was very helpful. I had an issue with online form and had to phone for help. I appreciated their prompt attention.

They were so helpful!!! I received my replacement phone when promised and got all of my questions answered!! Very impressed and happy with our service, my replacement phone and the customer service person I had that helped me!! So professional.

Very pleased with the quickness of receiving my replacement phone. Only complaint is the amount of the deductible. Having coverage for a long period of time the deductible shouldn't be $200. The deductible should done according to how long you have had the coverage, how many claims you have filed.

I completed my claim online which was a very easy experience and I had my replacement phone two days after filing my claim. I had called to do the claim over the phone and was given the online info to file the claim so I went that route which was quicker in my opinion.

This was really simple to use and get our phone back up and running. In this case the phone could not be repaired which was recognized right away and a new phone sent to us overnight. We did of course, have to pay the deductible of around $200 but it was much better than that cost of a new phone. I really did appreciate how easy this was and how friendly the process was as well. Thank you.

Received replacement very quickly, less than 24 hours, was a new phone, easy meaning clean, easy sending old phone back. I am impressed by how all this worked. It was seamless and easy and appreciated. Thank you for a great service.

Guy who is a service tech stayed on the phone with me until it was updated. He is a very very patient man. I was so frustrated with all this new technology and he was so calm. He didn't give up on me.

The back pulled away from the Pixel 3 in a year & a half, so I had to pay $199 to receive a refurbished Pixel 3 and the original wasn't even paid off yet. I got a piece of junk. It had a flashing green screen and I couldn't use it. After a week, I paid off the original phone, switched carriers, bought a new phone & sold the Pixel 3 for $66. A total waste of money.

We were very happy with this process. We took a broken phone to AT&T and were told we'd have to call Asurion. We called Asurion at 5pm and a new phone arrived the next day at noon. We took it to AT&T and they helped us set it up and we mailed the old one back. Incredibly efficient!

Both Shanti and Carlos were very helpful. We are not very tech savvy and even with the great and patient help I received I found the process difficult. After hours of chatting we were able to transfer my information from my old phone to the new one. When I had the problem we went to a AT&T store and they said to get the new phone. Bring it back and they could do the transfer for me. I went back and they said they couldn’t do the transfer. Very unhappy about them not helping us.

I got my replacement phone in 24 hours. I Did have to go to AT&T to activate my phone and transfer the mobile data from old phone to new phone. The manager at AT&T took twenty five minutes to transfer the information from old phone to new phone. He also reset the old phone to factory settings.

Trying to get the claim form filled out online was hard, I had to go to the AT&T store for help. But once the claim was finished, the phone was received within in 24 hours. I know that most things are done on the computer or internet now, but not everyone is computer literate. That makes it hard for people like myself.

I cannot believe how easy this was to do! Super fast. Super easy. Everything was done online. I was able to set up my phone easily with no problems. I am very very impressed and love this plan that you offer!

Quick response to request for replacement phone. It was the exact phone needed. Easy to transfer data from old phone. New phone worked great with no problems. Easy to return old phone in the box sent. You even supplied tape for the box.

Thank you so much for the timely resolution to this issue! We greatly appreciate you! I am beyond grateful that we purchased the insurance for my son's IPhone. He received the replacement much quicker than expected and is enjoying his new phone.

Fast service and smiling faces. That's you very much Asurion. My daughter was so happy with her replacement. The package came from Texas to North Dakota in 2 days. We are very satisfied. Thank you for your time and consideration. The app was very easy to use. I would highly recommend you to friends and family. I look forward to doing business with you all in the future. Thank you asurion.

I don’t believe I could say one negative thing! From start to finish the experience was a pleasure!! Made the claim in the afternoon and received the new phone the very next day and it was a Saturday. Would definitely recommend to anyone.

I was in a bad mood when my phone broke. I thought it would take at least an hour on the phone to get a replacement. But the customer service was awesome! My call was answered quickly. And I was put into a better mood and my phone arrived the next day. And I live in a rural area.

The first replacement phone had issues with the speaker and the lady at Asurion went through the issues with me while we were on the phone and it did not resolve it. So, she ordered a second replacement phone and I had no issues at all with setting that phone up and getting it going, before sending my original phone and 1st replacement phone back. She was most helpful and very nice.

I submitted my claim online on a Friday and I received my replacement on Saturday before lunch. You did a wonderful job. My replacement phone arrived the very next day! I had to call for some assistance to set it up and the rep was very helpful and nice. Great job at Asurion and Verizon. Keep up the good work!

We couldn't be more satisfied. Prompt and professional response. The replacement package arrived on time as promised. We'll continue to refer friends because of the fast and consistent service. My wife will be more careful with the replacement IPAD so we don't have to go through this process again. Thank you for your help in solving this problem.

Husband broke his phone. Made an online claim and had a new phone the next day. Had to take it into At&t to activate. Couldn't do it on my own. Tried several different times so maybe make the directions easier to follow.

I had an auditory problems with the previous phone which was deemed broken and the replacement phone has the same problem. I am unsure how to proceed so I opted to say nothing. I use speaker mode when I can.

As frustrating as it is to lose a phone it went pretty smooth. I was a little disappointed that there was a confusion on the correct device so they put a 24 investigation on the claim twice but it all worked out in the end.

Quick delivery with an easy self-service option using Phoneclaim.com & very satisfied with the replacement device! Went from a Moto G7 to a Samsung A20. Comparable & sufficient for what the owner does on his phone (gaming, emails, calls/texts). Camera quality isn’t bad, battery life lasts all day, speakers are great.

I was pleased to receive the replacement phone the following morning & the instructions were easy to follow. The only problem is the back cover doesn't stay secure - falls off. I'm having trouble to find a front/back cover to fit.

Did a great job. John from Houston TX did an excellent job. Very professional and polite and was clear on on answers. We need more customer representatives like him. My only mistake was that I did not get his direct work number.

Received my replacement phone quickly and easily. The process was simple and easy to understand. Return envelop, for damaged phone, was easy as well. Just place it in the mail box and the return is done. I would recommend it.

The 3rd customer service rep I spoke to finally tried to understand what I needed. He went above and beyond to try to get the watch that was closest to what I needed. They didnt have the color that I wanted but he at least tried.

The replacement came quickly. The activation took a lot longer as the first rep I spoke with struggled to get the phone activated. We ended up getting disconnected, but the second rep was extremely helpful. He activated my phone quickly and helped me transfer all of my data.

Super fast shipping, which is not easy to do in the US Virgin Islands. Everything looks and works great so far. The entire process was simple and easy to understand. We haven't shipped the old phone back yet but it's packed up and ready to go. Thank you.

Asurion is THE best, they replaced my lost Iphone 12 pro max very quickly, I made my claim on April 8th and got it the very next day! Good thing I had put insurance because when I had first gotten my phone I wasn't going to put insurance because I am always very careful with my cellphone but you better be safe than sorry!???

The customer service was super excellent. The process was easy and simple. I received my replacement device within a few days after I submitted my claim. The insurance save me a lot of money. I am happy that I had the insurance on my phone.