Asurion Reviews

Convenient, fast, simple, excellent service and customer support. Replacement very quickly. No hassles. Excellent care. The cost is very little for the service if you receive from an excellent company like this. I was in a tremendous pain and they help me out completely. I actually got cut off and they called me back immediately. Like you're totally about everything with my situation and problem. I will recommend this to everyone I know. Way better than Apple care support.

Great service and very fast delivery. My daughter was happy to get her phone. Her cousin dropped it out the window of the car and it got ran over. So she was really sad for a little bit. We got the phone one day before her birthday.

Compared to a couple years ago. This was 100% better. Maybe because I went to corporate store that helped me. They understood I didn't have my phone and hooked me up on one of their displays to get everything done. Customer care lady also understood I was lost and needed my phone back up and going. I was back up and online within 14hrs.

The device came the next day and the setup was very easy. Very satisfied! The return label and instructions were easy to follow. I recommend this service for future issues and problems. Customer service is exceptional and they are very friendly.

The process overall was very quick and streamlined. I got my replacement phone very fast, and it was easy to set up. I came with clear directions for how to mail back the old phone. I feel like your company eased what could have been a big headache.

I never had my phone stolen before. I was so upset. And having a hard time. But you guys took care of me. I got my new phone the next day. To be honest I didn’t think I would. But to my surprise I did. I’m very happy I had phone ins. Thank you so much for all the help.

Order this replacement phone with damages for my son who is in Seattle whereas I am in Florida. He received the phone on time. I was able to activate it immediately. Getting through to customer service was speedy and provide excellent customer service help.

Received my new phone the very next day which was excellent, but I think the price of $200. was too high for a 2016 model. Sending old one back is easy with the packaging material. Giving you one less star because I can't send this review!

All went well. Super fast service. Thank you for all your help with the replacement of my phone that the back screen and camera broke. The phone operator was super helpful and helped change my mistake when I entered the wrong phone number.

Customer service was great. Answered all my questions I had. Courteous and accurate. My new phone came exactly when they said it would arrive. I have no complaints with Asurion! Thank you for all your help. A satisfied customer in Oklahoma!

The phone did take some time to arrive. But the set up was fast and easy. The phone was in perfect condition and seemed like it had not been touched at all. I would recommend this to a friend. It was a nice experience.

We had a terrific experience. The provider was here on time, had great communication and had our phone fixed within 20 min. It was very convenient having them come to our home and fix it. I would rate the experience as a 5/5!

Had a very hard time with making the claim as my AT&T agent and I were on hold for nearly 45 mins. to have the phone answered by some clueless guy… He led us to believe the claim was made, but when no device was received, he—in fact—did not make the claim & I was left to complete it on my own. Lastly, common sense isnt that common as I didnt know what to do with the old sim card & the new one; none of that information is in directions—I ended up keeping my old sim card & I'm still unsure if that was the correct thing to do. However, once my claim was complete, the replacement arrived quickly & even had a new charging cord & plug. I also appreciate the return shipping materials.

The whole process was very easy and we were able to make the claim online in only a few minutes. During the process we received communication continuously and knew exactly what the status of our claim was. We then received the phone very quickly, before promised, and got it set up within a few minutes.

We Received the replacement device quickly. The enclosed materials made returning the failed device uncomplicated. I like that the website is easy to navigate and filing a claim is simple and doesn’t require any additional assistance. The entire process from start to finish was painless and great.

I cracked my screen while doing errands. I really love the phone I have and didn't want to replace it.. That's when I realized I had insurance, filled out the form like 6am and was able to get same day appointment. The tech was courteous and fixed it in a timely manner.

Best service. Ordered phone and new phone was delivered next day. My phone fell in a pool and I thought it was working but next day stopped. I contacted Verizon and they said it was covered. I filled out the form and next day had the new phone. Only issue is it said I had to remove battery to mail back old phone. After going to Verizon they said those were old directions and you cannot remove batteries from phones anymore.

The technician was friendly, knowledgeable and timely! The whole Asurion repair appointment set up was easy and communication throughout the process was appreciated. It was done at my house, so that made it even better. I don't have anything else to say except that I am totally satisfied with Asurion.

Person on the phone was really nice and polite. Help with my claim and even walked me through the process. Was a little obvious on the up sale part, trying to sell me something I did not want. But was very polite about it.

The representative who helped me with my claim was very friendly, knowledgeable and efficient. I got my replacement phone within two days. The process from start to finish was very easy by phone. I did attempt to file my claim online but got stuck in a loop when asked what number to send a verification code to. It wanted to send the code to the phone that was lost. It would not allow me to edit the number.

In just 1 day's time from making a claim to having my replacement phone in my hand. Have to say I am very pleased. The phone reps customer service was the best I have ever had. Super helpful and made the process so easy for me and even helped me get all my tasks and tables and printers in my home covered also for a great price. Thanks Asurion.

I had excellent service but the rep seemed to be on a time frame...I felt a little rushed, but she did a good job helping me getting my sim card activated. She also helped me to get back to setup in Google so I could continue setting up my phone.

My Galaxy Watch was losing battery quickly. I was able to contact Asurion and my replacement device was shipped quickly. I received my watch the next day. It wasn't my exact device, but it was an Active 2 which was fine with me. So far my replacement product is working great!

My son lost his phone. After years of paying for Asurion Insurance Coverage my son was promised a new phone to be delivered today between 5-7pm and he paid $200. When it didn't come at the promised time we called the customer service line. After waiting on hold for a good amount of time we talked with a customer service representative and she put us on hold to escalate our concerns only to be disconnected. We called back and spoke to another customer service rep who said the phone even though was promised to be delivered was not available until Wednesday. This is unacceptable when we were told the phone would be delivered today.

Had pixels missing from my iPhone. Called Asurion and the representative was very very helpful and super nice. She deserves a raise! I received my iPhone the next day and I set it up very quickly. I sent the old phone back the very next day.

I have had great experience with customer service representatives. Everyone I have talked to has been so helpful and very nice. Thanks for the great experience. Every question I have asked I've gotten great answers. And the things that I didn't know they helped me understand all the things I wasn't knowledgeable about.

I made a claim on May 2nd and it took them more than 2 weeks to process my claim. On May 17th, I was so excited when they delivered the TV. As soon as the delivering guy left, we opened it and sadlyTV screen was already cracked. I reported as soon as I discovered it. Now it's May 29th, they haven't took care of it. I called/emailed so many times but still no luck. I'm not pleased with the service and especially being without TV a month now.

It was easy to report the claim. I received my phone in 2 days! Yay! I then took the phone to AT&T and they helped switch info over to the new phone. I'm still deciding if I should have upgraded to a newer model but it was so expensive.. However, I am pleased that I had the insurance and only had to pay a fraction! Thank you so much!

While at work green and white lines showed up on my screen. After filling out the form online my replacement was at my house the next day (Less than 24hrs). It also cost a lot less than I expected. Also the replacement phone is the color I originally wanted.

I originally went to AT&T on Sunday, May 23, 2021 because my phone stopped working. I was told that there was nothing that they could do in the store. I contacted Asurion the next day to placed the claim. The person who helped me was very professional and help to resolve my problem. After I had submitted my ID and affidavit, my claim was approved within minutes. I was notified via email that my phone would arrive the next day and was given a tracking number to check the status of my delivery. I received my phone on Tuesday, May 25, 2021 along with the packaging and prepaid stamp to mail my phone back in. Overall experience was fantastic.

Got on line to replace a busted phone and by the next day had the replacement. It was easy and was pleasantly surprised that I had it by the next day. The return process was super easy also, they even sent tape to seal the box. I was not expecting that,

Everyone was very helpful and satisfied my needs. Each person I spoke with was concerned about my claim to make sure I was happy with the outcome. Thank you to all who made my call successful. I appreciate your services.

Did a great job, the tech worked with me on coordinating a new meet time. The tech was nice was was very fast on fixing my phone. It was worth the money that I paid to get it done. I will surely recommend getting your phone fixed through Asurion to my friends.

All went well. Super fast service. Thank you for all your help with the replacement of my phone that the back screen and camera broke. The phone operator was super helpful and helped change my mistake when I entered the wrong phone number.

Fairly easy to navigate the Verizon website and my account to make the request to have my screen replaced. While they were repairing the screen they also replaced the case and the battery as I had damaged them as well as the screen. The uBREAKiFIX guys were fast and efficient and I had the phone back in 3 hours! My old Note 8 now once again works the same way as when I purchased it from Verizon in January 2018!

He was great. Explained everything I needed to know and helped as much as possible. Very helpful and would offer new plans to cover other electronics. Stayed with me until the device updated and was up and running making sure it worked properly and I was able to make calls.

Kayla was amazing! She was the adjuster I spoke to. Very personable and patient. Listened to what I said and handled the issue efficiently. Excellent customer service. My replacement phone was not working so it was a warranty claim and she handled everything.

The tech was early "which was so perfect" and was even accurate on everything. I am so happy with his service! I never thought I would need to use my insurance... I will be calling again for their return because my husband's phone has been broken and risking the glass being stuck in his skin.

I was very pleased with how quick after filing my claim that my replacement phone arrived. It was only 2 business days. I was provided with everything to ship my damaged phone back and it was very simple and a smooth process.

Customer service was extremely helpful. They went above and beyond to make sure everything was taking care of. It was greatly appreciated. I received my new phone two days after the initial conversation and my phone was up and running the same day I received it. Thanks again for everything.

I was very unhappy about and with the change from the note 5 to the S7, I do not like this phone. It is slow and seems to have bugs of some sort. I think a person should be able to choose their replacement even if it costs a little more. Other than that... customer service was good and everything moved quickly.

Good experience! My phone could not call out so I completed the claim all online. Easy online procedure! The replacement phone arrived overnight! Was nervous about having to reset the broken phone before the new one came, but all worked out fine! The activation instructions included with replacement phone did not work- had to contact my carrier.

My phone arrived the next day after it was lost. I had trouble trying to get it set up. I went to the Verizon store in Abilene, they were able to set it up for me and restore my pictures and addresses. We have used Asurion for years and they are very fast replacing phones. I highly recommend their services.

The phone came on time but no instructions were given to activate and I did not get it activated until almost 4 days after getting the phone. This caused a lot of issues. Also the stolen phone was not deactivated when it was supposed to be.

I am still waiting on the Kyocera Dura Force Pro 2 replacement phone. How can I find out how much longer it will be? The representative that I spoke to was wonderful. She was the 3rd person I spoke with and she finally helped me. Please contact me as to the status of the new phone.

Received my replacement phone the next day. This was my second replacement phone in less than 2 months and there was no question or PROBLEMS.. I am very satisfied with Asurion. So keep up the good work. It makes people's days better with one less thing to worry about.

I had a great experience! I had a couple of questions with my return, and I received a very personable and knowledgeable agent. He walked through the process with the new SIM card. Great service! I would highly recommend them to you.

The customer service representative was friendly, professional, and courteous to me over the phone. I felt like I was treated with respect and I also was listened to as well. Thanks for helping me get a replacement. I highly recommended having a phone insurance plan through Asurion.

Customer Service was great, no issues, they got with me right away and I got the phone within 2 days and it was straightforward on getting set up, sent in the return, just waiting to hear back they received it.

It was a very easy process. I received my replacement phone on the date I was expecting. Overall I am happy with my phone and the service Asurion provided. I have already recommended this service to quite a few of my friends. Thank you!

The team was very helpful, professional. I lost the return postage mailer to return the phone. Called the Asurion support team and the resent me another and extended the return date so I wouldn't be charged the 300 dollars for missing the original date.

The process of getting a damaged phone replaced is quick and easy. My new phone was mailed out right away and came nicely packaged and in great condition. I was able to go to my carrier's place of business and get all my data transferred very easily. The entire process was super simple.

Everything went great! Your company was wonderful to work with. Friendly, thorough, my phone came the next day and your tech helped me through the entire process. It was easy. I'm so glad I'm insured with you!

I'm a highly active outdoor worker, doing everything from junk removal to swapping engines in cars to feeding lamas as I volunteer at a local therapeutic ranch. Anyway I've had a run of busted phones from falls with the phone in my pocket to getting hit by (very slow) moving vehicles, and Asurion has been right there with the replacement each time without trying to balk or stint me on service. The only slight dissatisfaction I have is that I was not clear on how often I could make a claim and so lost a week this last time trying to research and find out if it could be replaced yet again. Turned out that it could be replaced yet again...

Requesting the exchange was easy. I was actually out of town on vacation and they were able to get me the phone at my condominium I was renting. Very happy with the service. I got the phone within two business days.

Phone stolen .. Called for a replacement phone. Agent was efficient and pleasant and he resolved my issue. He took a lot of time explaining Asurion's new offer to cover all of your home electronics but I felt that the price was too high for me.

Fast shipping, great customer service, the phone come in overnight!!!, the phone is in excellent condition, I'm glad that I have that plan, I don't know what would I do without Asurion, thank you so much.

My son's phone screen stopped working so I put a claim in. Asurion sent new phone and I sent the old one back. Very easy process. Until a month later or so he lost the phone.... I put another claim in. No problem. They didn't have the same phone to send me so the even upgraded it. Thank you for your quick response to my claims.

It was great and fast. What do I do with my old device? I'm just trying to see. I don't wanna be charged for something that no longer works anymore. Y'all did a great job on getting me a new working device.

Professional, quick, painless, and easy. We were having constant connection issues, texting problems, and made numerous trips to the local AT&T store along with calling Samsung support. Hoping that the replacement solves all problems. Thank you for for your help.

Lost device and was replaced very quickly and effortlessly. It was very easy to go thru all of the steps to replace phone. I would definitely recommend having insurance on any device so that you are not out the expense.

They did very good but was a little disappointed with the deductible. I have had business with At&t for over 20 yrs. Thought I would get a better deal. My phone is ugly. They need to give us a choice.

I dropped my phone and the screen cracked. The process to file a claim was painless. The replacement phone was in my hands within 5 days, including a weekend. Wonderful service! The service representative was very helpful and extremely nice.

Filing a claim was very quick & easy. Shipping of new phone was fast, arrived in 2 days as promised. Replacement phone was packaged securely and included simple yet detailed instructions for setting up new phone. Process overall was very simple & satisfactory.

I am very pleased with the claim process and overall have been satisfied. I have made two claims with Asurion and both were handled professionally and effectively. The speed of receiving the replacement phones was amazing. One was even brought to the house the same day! Overall, excellent service. Thank you.

Excellent service. Phone got wet. No problem exchanging and had new phone within a few days. Easy to setup and activate and everything needed to return the broken phone. Within 24 hours the claim was approved and a new phone on its way. Highly recommend.

When my daughter called to get a replacement of the tablet for my grandson she had a lady that told her she couldn't do it even though she had before. Who I had was great. She helped with no problems. She didn't understand either why the one that helped my daughter wouldn't help her. My service was great but my daughter's wasn't.

Phone got run over and the assuring Team did a great job of getting the replacement. Our phone arrived the next day as promised. We was unable to send the old phone back because it was in pieces. Thank you.

Expedited replacement phone in a timely manner. Professional customer service to be commended. I have utilized Asurion for many years now to protect our company phones and with no bad experiences. I will recommend to others to always have protection for their specific phones.

I mowed over my phone on Saturday afternoon and my replacement phone was delivered Tuesday of the following week. The gentleman that assisted with filing the claim over the phone was wonderful even making sure that my claim was processed at the last minute before the approval department left for the day. I am sorry I didn't get his name.

The person who helped me with my claim was very professional, courteous and efficient. She ensured I would receive my replacement cellphone promptly. The Verizon dealer worked hard to ensure I was connected promptly. Thank you very much! Vincent **.

I shattered the back of my phone and figured it would be days before I had a new one. The whole process was very easy. I had my new phone the next day, had to put in the new SIM card and ship the old one back.

Very fast delivery. I mean with in 14hrs. Couldn't be happier. I wish I wasn't paying 250 dollars tho lol. Also I wish I they had the same color as I had before but this will do. Thanks. Thank thank thank.

Both the Asurion and ProTechSupport representatives were pleasant, patient, and helpful. I was able to get the replacement phone activated without much trouble. The wait time to speak to a person was reasonable, and overall I have no complaints about my interactions with Asurion.

Asurion was great to work with. Fast and efficient. Easy process and the representatives were friendly and willing to answer any questions. I would recommend Asurion to friends and family for sure. Thanks again for making the whole experience simple.

Had my device stolen at work and you guys helped get me a new one. I'm glad that I have insurance on my phones and this is a number one reason why. Thank you for good customer service for me. I'm very happy.

Problem was solved. I was walked thru the steps by an expert and did not have to buy a new phone. The process took around 2 hours. I was taken to areas in my phone that I did not know existed. Thanks for the great job.

Great overall experience, seemed a little high on price for the deductible. When paying $40 a month for insurance, $250 seems high for a broken screen. I would appreciate consideration in the future when you can get the parts and replace them yourself for cheaper than the deductible charged.

The problem was handled quickly. They mail it to my daughter address and I didn't have to receive the phone and then mail it to her. Thanks for making the replacement of the phone. She use her phone all the time and without it she could completely do her work.

I am unfortunately a clumsy person, hence, I pay for insurance. I cracked a screen once and Asurion's response was I should drive 3 hours to New York City or have my phone sent via mail for an indeterminate period to be repaired. Like most people, I have a job that requires me to have my phone at all times. As an attorney I need to be readily available and some people only have my cell number. Further, I don't want to drive three hours to have a phone repaired when there are 55 independent shops that fix phones near me (they void your insurance if an independent person changes the screen. Even if something goes wrong irrelevant from the screen repair the fact you repaired the screen means you are paying deductible regardless). Thereafter, my phone deteriorated further and was unusable. I then sent the phone in and paid $200 deductible to have a phone of "LIKE-KIND AND QUALITY" sent to me.

The screen of my iPad Mini had cracked and I submitted a claim to have it replaced. The process was easy to understand and the replacement was provided quickly. The only thing to make it better was that the person I spoke to on the phone told me it would deliver the next day, but arrived several days later.

The AT&T customer team was absolutely fantastic, took all the worry and complications out of my experience and made it so smooth and awesome. Made me feel like I had made new friends over a cellphone transaction. Have already told my friends and recommended they switch to AT&T.

You guys are very prompt and efficient. Thank you. Everyone is very helpful and knowledgeable. My issues were taken care of very well and employees are very polite and helpful. I have never had any problems getting a replacement. You guys rock!!!!

AT&T rep helped by moving SIM card for me but still working on downloading texts. I had to do one App at a time with passwords and id so hope to get that done this week. After two weeks with a phone not working it was a relief.

After getting a new phone through insurance because my phone broke, I was quickly supplied with a replacement phone but it didn’t work. I am thankful for another one sent out immediately by the next day and got the new phone set up quickly.

I called Asurion at 2:30 pm and received my replacement phone the following morning. They were efficient and the phone works great. I asked for a new phone but I’m not sure if it was but it was in like new condition and I have not had any problems with it and have been using it over a month now.

Process went very smoothly. Made my deductible payment online. Scheduled an appointment at a nearby authorized repair shop, dropped off iPhone and the screen repair was done within an hour. The shop did an excellent job. I’m a happy customer!

Quick response. Great service. That's what I like for great customer service. Truly value for money and is worth taking it and covering my devices. Processing was almost immediate. One can seldom find such service these days. I always make sure that whenever I have a new device that it is covered by this insurance coverage.

Once I submitted my claim my replacement phone was shipped right away with easy return packaging and information to complete the process. I appreciate the quick response and taking care of our problem. It was nice not to have to be without a phone for very long.

Good experience. My phone off and on button broke. Could not be repaired. l have received my new phone. Getting use to the new iPhone and the old one has been mailed back. I am totally satisfied. What can I say. All good???? Very good. Good.

After paying for insurance for years, my phone failed. Asurion sent me a phone that didn't work and then the replacement was so much junk that I had to buy a new phone anyway. Why would one continue with this insurance?

The prompt delivery was on time. The online claim is convenient. Buying the insurance is definitely a smart move for something made of glass. Having a great service company to handle the claim is a must. Thank you for your service.

The Replacement phone came right away with free return of broken phone. Everything went smooth. New phone works just fine. Grateful to have this service and for it to work like it should. Well worth paying for insurance when things go like they are supposed to.

My new phone showed up the next day. I am not sure how you do it but I am very pleased with the time it took to resolve my issue. I never like damaging or losing my phone, but it happens from time to time, luckily Asurion was there to get me back up and running.

Staff members were very knowledgeable, courteous and prompt to help me. They addressed my problems and solved them quickly. They gave clear explanations for the work they did on my phone. I drove out of my way to get support from this store since I had great service here previously.

The new phone got here sooner than we expected. Thank you for your prompt response. The damaged phone will be mailed on Monday the 24th. We are glad we took out the insurance policy. When we spoke on the phone you made everything so easy to understand. REC

I had trouble with phone replacement with ATT but went to Asurion and got phone that was compatible with my needs. Rep was very polite and professional. He was sympathetic to my needs (brain injury) and remedied my needs. Wish I could remember his name. Superb employee that deserves advancement when time arises. God bless him. A very happy Kenneth **. You may use this statement as testimonial.

Everything was easier and more efficient than expected. When calling to try and speak to a representative it seems that myself and the AT&T representative who tried to connect me, experienced issues getting through the queue. I then followed the instructions on the website which were easy, efficient and cost less than expected. Thank you!

Wait times on hold with AT&T are always awful, always have been, and shamefully it seems they care nothing about customers' valuable time such that they will probably never fix this blatant inconsiderate deficiency. Asurion was all good once we finally got to deal with your organization.

They did the whole process in less than 24 hrs. The only thing I would say that needs help is the delivery. They said the next day and I got my phone 3 days after the day they said. The operator was awesome, had all the answers and was very knowledgeable.

Fast service. Explained problem and they took care of it immediately. The lady that helped was very knowledgeable and helpful. Very VERY VERY VERY kind and respectful. This country and world needs more of this. It's a relief to know that you can be very confident about your experience with your company and the benefits of having a healthy relationship between insurance and clients.

I had to use Asurion twice. Vacationing in Portugal my phone was stolen, they replaced right away and was waiting for me when I got home. Again when my phone got wet and stopped working, they replaced right away. I would recommend using them.

I had a great experience with your company. Everything was completed in a very timely manner. I have written to you once and had no response. Last week my old phone was found on the golf course and returned to me. What would you like me to do with the old phone now that I have the new one set up. Please inform me how to handle this matter.

When I first called, I kept getting passed from person to person. One person even said they can’t replace the iPad, because the insurance doesn’t cover it. I said, before I bought the iPhone and iPad, The Verizon sales/technicians said both my iPhone and iPad are covered for 2 years. She said hang on and transferred me to a different person. I finally got someone who would help me. When I got someone that would help me, everything went smoothly after that.

Great service, my son’s phone was stolen. Received the new phone quickly!! I love having the insurance as phones today seem to be a must! I wish if a phone was stolen the thief could never use it. Not really sure how that works.

My claim was handled very quickly and efficiently. My new phone arrived one day after filing the claim. Thank you for your prompt response. Thankful I had the insurance coverage and I have it on my new phone and will continue the insurance in the future.

The customer service person was most helpful and efficient in assisting me to resolve this critical issue. It was resolved quickly and easily and I already have my new phone. The agent was very nice and seemed to care about my issue. She acknowledged how important this was for me as it was the only phone I have as a busy single parent. I so much appreciate her professionalism and courtesy. Thanks!

Needed help setting up and activating the replacement phone, all the people involved were very helpful and nice, which I did thank them all. They were able to explain and answer my questions and by the time it was all taken care of I was not frustrated ????

Every Asurion employee was very nice and knowledgeable of their job. They went the extra mile to assist me. I have called you several times and each and every one of you were the best! Thank you so much for your kindness.

Done online. Fast and easy. Phone arrived quickly. Things happen. It was very helpful to have good service when you are super busy and have teenagers needing phone repairs. I have used this service before and have had great results.

Representative was sure, fast, and accurate on helping me Tolbert my problem. The waiting time was short. The representative was patient, I am not too knowledgeable about this phone. I feel, The service is good. I am very satisfied with my purchase (the insurance).

I had my phone replaced (note 8) because it would not charge. Asurion sent me a new Note 8. The new phone did not work correctly. Asurion then sent me a new Note 20. I am very satisfied. My new phone works amazingly well.

The transaction was smooth. Really easy to follow instructions. When I went to the store for the diagnosis, they were professional and assisted with finding the problem quickly. After I received my new phone, the old phone was dropped and screen cracked in the process and couldn't see the screen, but I was able to activate it over the phone.

Worked with us and solved the issue quickly and was very understanding. The representative was friendly and helpful. Also helped us by working with us and understood that we were on vacation as well. They sent phone to our temporary location. Thanks

Process was easy. Rep called me twice to follow up on phone return and make me aware of possible fees if not returned. Educated me on how to update my claim that the phone was stolen (my son lied to me). Service was really great.

I have used your services for our business and for my daughters personal phone. It is easy to enter your claim. The replacement phone is generally received in one day. Set up of the new phone along with porting numbers over is very easy as well. The few times I have had to actually call and speak with a human being, I have been totally happy with the attitude and level of support. Our cellular carries could learn a thing or two from Asurion.

Getting my replacement phone was an easy process with quick turnaround times for getting my phone and returning the damaged phone. I am very happy with the level of service and how expedient I received my service. I rarely ever use insurance mainly because I don't like to pay the deductible however, I cannot complain about anything in this process because it was fast and efficient. Thank you!

Happy I was able to get my phone replaced. However it didn't arrive as quickly as I had anticipated. It was supposed to be overnighted to me but it appears it was delayed by an unforeseen mass shooting in Indiana so I was without a phone for a few days.

Things went great. My new phone came within two days. The return information and return forms were easy to process. I would recommend your company to my family and friends, thank you for a no hassle return.

The service was quick and very good. The Call Center is always friendly and they are doing very well. I prefer to use the call service because in Pooler store (184 Pooler Pkwy, Pooler, GA 31322) they are lazy and rude. I don't like the Pooler store service at all.

I was assured that it was a factory Samsung original replacement when I handed it to him as I left for lunch. When I got back from lunch a half hour later the phone was done. I really can't ask for much more. I do recommend for that people that need their phones to be water resistant to the factory specifications this is not the route for them. They are going to need to get a replacement device instead of a screen replacement.

My experience was that I was pleased, happy, excited, surprised, overjoyed, convinced, baffled, loved, magnified, passionate, questionable, resourceful, strong, talented, unfiltered, and wise. Thank you for allowing me to share my experience with Asurion over this great product. I appreciate that my last name will not be publicly displayed on ConsumerAffairs.com, because that would be an invasion of privacy, and it's not necessary to rate a product. Companies attempt to garner support for this, when it's not needed.

Great service. I had a phone sent to me. I said it didn’t work that great. They sent me a brand new phone with a actual iPhone box cord and charging brick. No complaints at all. I think their quick next day delivery is great service and that I will always put Asurion insurance on my devices.

I filed an insurance claim on my broken phone and had the broken phone replaced. The new phone was sent to me through the mail. My new phone looks and works great. Everything has worked out great. Thank you so much.

My husband had broken his phone, I contacted Asurion. They were very friendly and easy to wok with and sent out a replacement immediately. We received it two days later. I would highly recommend them to anyone with a cell phone.

Filed my claim on a Saturday afternoon, my new phone was here Monday. Nice and timely fashion. Easy tracking and no hassle. I would recommend all my family and friends to this service. Gained a customer for life. Thank you.

After recent surgery, I dropped my phone and busted the screen. I couldn't read half of the screen. I received a new phone within a couple of days and got it all set up. Asurion walked me through moving things from my old phone to the new and we are rolling.

Phone still is doing the same thing as my other phone and not working right since the day I got it. Looks like they sent a refurbished phone. Will have to go to Verizon and buy a new one. It was not worth the $100.

Received the replacement for damaged phone in 3 business days. When transferred phone numbers and names DID NOT ALL TRANSFER. Terrible trying to locate all the lost information. Replacement phone cost money and all information was not transferred. Some of the apps did not show on the phone and had to be set up again; very time consuming for client.

Just added a new line on my account and also upgraded an older line, very easy and understandable process. Customer service was great and timely also very knowledgeable representative. Most definitely recommend to everyone! Product and service are top notch quality and very dependable!

Easy to follow instructions on app, I didn’t have to speak to an agent because everything went smoothly on the computer. After my cleaning was done I received an email telling me my phone was being shipped and it also had the tracking number available with the estimated time of arrival. That made things so much easier on me to be able to go on the computer and fill out all the information without speaking to an agent being on hold for a long periods of time.

When he dropped his phone and it cracked up the front and back -on a Friday afternoon- fear and loathing immediately sacked us: No Phone! Insurance?! Exorbitant deductible? Unhelpful customer service? Complicated website? We trudged up to ATT (we are old & dumb), found that we DID have ASURION and were directed to the site were within MINUTES a replacement phone was on its way???! SO EASY. Promised 1-2 business days but arrived NEXT morning -SATURDAY!! Thank you ASURION!

Everything was quick and easy. The people I talked to was very polite even though I was a little short at times. Was on the phone a few times with them. Very helpful. Went above and beyond to help me figure this out.

It took a few phone calls and time on hold but the results were worth it. I got the replacement phone and mailed the old one back in. All is well, that ends well. The people I talked with were wonderful, especially the last girl. She made it all happen. Thank you.

I had a great experience with your company. Everything was just the way it should be. My one and only complaint would be is the cost of the replacement. When you already pay for the insurance $200.00 is a lot out of your pocket.

I have a good experience with filing claim. Easy and fast. This is second time file claim with you guys, different phone but have a very good experience. Of course I complain about deductibles. It's too much. Thank you. Thank you. Thank you.

My wife’s phone was only a year old and all of a sudden didn’t turn on again, brought it to Apple and asked us to buy a new iPhone ($1300). Thank goodness we went with Asurion. Amazing service, easy replacement of my phone and overall worth the extra money for phone insurance. Thank you so much for helping us out!

Thanks for the fast phone replacement! I dread doing things like this because it’s usually a hassle but you guys made it so easy. The rep I spoke to on the phone was great and helped me out with the replacement. The shipping time was super fast. Thanks so much for the excellent service.

Your process took 1 full week to fulfill my replacement. I called every day for 5 days and there was always something that I needed to update when it was all in the original claim information. It was a little frustrating having to use my broken phone for another week. I couldn't even get an alternate replacement option.

The process was quick & rep was very helpful & polite. Thanks! I did not clearly understand where to mail the damaged phone back (USPS or UPS) but did get answer from AT&T. I am glad to have had this coverage since my phone was damaged.

My daughter's phone was broken and within 48 hours she got a new one. The set up for the new phone easy my daughter did it herself. The return instructions were simple and easy to follow. I had it in the mail the same day.

My son dropped his phone at football and it got stepped on. The whole front and back glass was broken and the screen wouldn't work. I logged in to Asurion and submitted the phone claim. I had the phone the next morning sitting on my door step, less than 24 hours!! I was so thankful for an easy and all around great experience!

Replacement phone arrived in less than 48 hours. Easy to transfer data, returned broken phone in package replacement phone came in, they even provided sealing tape. USPS return mailing label, so put in mailbox with flag up and it was done. Couldn't ask for anything better. Thank you.

I lost my phone and AT&T introduced me to Asurion. Luckily, I had bought insurance with you. I got the new phone in a day, but sent it back. AN HOUR AFTER I CLAIMED THE LOST IT APPEARED AT MY HOUSE AND I CANCELLED AND SENT THE PHONE BACK.

Fast, easy to use, and simple. Only downside was the website was slow between clicks. It was still easy and smooth to use. Shipping was extremely fast which shocked me. Package came with everything needed to include a new Sim card, tool to change it and charger.. Overall awesome experience.

Overall you guys did a great job. The one thing I did not like was that you sent an aftermarket phone charger with the phone. For me and many other people this is a big issue, aftermarket chargers often do not meet the requirements of the phone manufacturers and can cause battery issues! Please consider sending chargers Branded to the Phones you replace! Thanks, Rik

Smooth claim process with phone representative ordering replacement phone due to theft. Rep was very professional, efficient, and helpful. More comfortable speaking to a person than submitting claim online. Cannot say anything negative. Received replacement phone next day as promised. Very glad that I had signed up for the plan.

Very smooth experience. I was treated with respect and my phone was replaced quickly. The exact phone was back ordered so I was able to get a better phone for no extra charge. I would highly recommend this to anyone looking for peace of mind. Phone arrived with instructions to set up and was able recover all my stuff from my broken phone.

Extremely impressed with the service they provided. Surprised at how fast they worked to replace my iPad. I rely on this device To run my company. It was replaced within 18 hrs. I will definitely be keeping. My service with them moving forward.

Thank you for working so quickly to get the phone to me. I lost my phone at Walmart and I needed another one. You were very helpful in getting me a new phone. You work really fast; so does Verizon. Verizon helped me get everything on my new phone. Thank you sooo much.

The phone was sent to me in literally less than 20 from the time I filed my claim! You guys responded quick and precise and I’m thankful that I had insurance with you guys. I would recommend any and all.

You are great. Friendly customer service. Everything is cleared to fill it up and the online and quick to send a replacement. Thank you so much. The phone looks great and no problems to set it on. Everything was okay.

My experience was great with Asurion. No problems getting my phone on time. I would recommend them to anyone that doesn't have insurance on their phone. Thanks for providing me with what I need to get my phone. Thanks you for what you did when my phones stopped working.

This is exactly how insurance should work! When my Apple Watch stopped working, I was able to text with Asurion, quickly link to an online form, fill out a few fields, and 2 days later I had a new watch. Most customer service teams should take lessons from this company.

Called Asurion talk to a rep and it’s in five minutes they had found a solution for me and my phone was ship the very next day and my broken phone back to them and everything is great. I am are used to have a big big problem thinking I was all alone and no one is ever going to help me with my mobile phone. My cellular phone insurance company is Asurion and they care.

I called on a Saturday and was helped by a very friendly representative. He took all my information, told me that I wouldn’t have any extra charges and transferred me to Apple warranty department. Apple didn’t know why he transferred me there. And I found out Monday that there wasn’t actually a claim. I was then able to make a claim and was told there was a deductible. (And that’s fine but who is that first guy? Should I be nervous?) I received my replacement phone a couple days later. I didn’t have any problem reconnecting. I was a little surprised, however, to realize that it was not a new phone but a refurbished phone.

Very professional service, didn’t have to wait for a new phone. It came in one-two days. My husband took the phone to Forestville, MD AT&T store and the representative installed all the items, he was very good and helpful to two seniors. Went out of his way to help us. He was very professional also. I would recommend AT&T to everyone. Thanks again for your help.

I have used the service multiple times for my family and the process is very easy to use. The online process to file a claim, the quick turnaround on replacement items and an easy process to return items. The online support has also been helpful if any questions arise.

Customer service team that I chatted with online was great, answered all my questions and helped me step by step until my phone was completely set up. Please keep the chat option available so much easier than waiting on hold.

The operator was knowledgeable and very helpful. She took the time to help me process my claim. She went over my account to make sure everything was correct. The representative also recommended a new insurance that Verizon was offering.

Prompt, helpful, and easy to use. We have had this insurance on phones in the past and have never had a problem with this service. We would recommend this service to our friends. The ease with contacting you and getting our product replaced was quick and painless.

Great experience and easy to do. I love how I was able to fill out claim online and received the replacement phone within 2 days. This is awesome! I would definitely recommend a friend. Also, it is great to see you all offering a discount to those of us who have filed a claim within 12 months.

I was shocked at how quick the turn around time was. I received the tablet in 2 days. Great service! I'm so thankful I had the insurance and glad I remembered that I had it! They also sent the info to transfer my stuff to new tablet.

It was a bit uncomfortable to communicate and then I have not received my phone number and then I have to wait for them to resend it and since they told me it was sent but I have not received it very uncomfortable.

I had to submit my claim 3 times before it was accepted. I finally had to call customer service. They finally got on my phone and got my claim to go through. I finally got a replacement phone yesterday. Everything is ok now. THANKS..

I filed my claim online which I don't like to do, but it was fast and useful my phone came the next day. Great job Asurion. I am definitely glad I paid for the insurance on this phone I recommend every one do so.

Quick and easy to be able to do on app because I don’t like talking and earn when I did they were very nice and helpful! I hope to continue my business with them and catch all the new things to come.

My grandbaby broke her phone and we needed to replace it. The guy who assisted us on the phone was pleasant and knowledgeable... he was patient and talked me through the process... It wasn’t ideal but it wasn’t a hassle... thank you.

Very nice and explained everything to me!! Thank you again, was very satisfied and wasn’t in a hurry. I’ve been with your company for many years and will never change to a different. I just paid my phone off. Haven’t had any problems at all with it.

I had to return my phone, plus a refurbished phone that didn't work. So I was beyond frustrated. Everyone who helped me was so kind and patient. Great customer service. Thank you very much for having such nice people working for you! I hope they get paid well. They deserve it! One person hung up on me, but I think it was because I swore. I didn't think she heard me, but she must have. I am so sorry!

Service was fast and speedy. My husband is a truck driver. So the phone was sent asap. It arrived just in time. We got an upgrade due to his phone being 3 years old. The price was awesome. So thank you for your service.

Amazing customer experience!! Everyone I spoke to on the phone were kind and helpful with the process of making my claim and I am very satisfied to have coverage through Asurion. I have the home protection as well and I have the peace of mind to know that I am in good hands.

Service and the personnel that we encountered were professional courteous as well as polite! Copay was reasonable and expected. We had two broke phones. One the screen was cracked and the other would not even turn on after being dropped from a tree! When I asked why she was climbing she said because it was there!

Received my replacement in a timely manner! Send the old one back! Was able to set up the new one without a problem. I would recommend you all to my friends and family. Loved my Samsung galaxy note 10 plus.

Asurion was quick to get me my replacement phone after mine was stolen. The process was easy and pain-free. The process was easy to get the replacement. Customer service was professional and proficient. Filing was simple to replace my stolen phone and shut it down.

Great customer service. I have FirstNet service and the phone broke. It was easy to make the claim and get a new phone sent out for replacement. I went to the ATT store to assist me switching it over. Good experience.

Quick, accurate, simple process to get replacement phone for my daughter. We received the replacement phone the next day. They made it easy and sent an envelope to return damaged phone. They acknowledged that they received the damaged phone. My daughter is happy and phone works great.

I needed another phone due to the one that needed trashed and didn’t know it has insurance. Was a huge relief. The process was very fast and we received the phone overnight. I would highly recommend having insurance on your phone. Great and easy service.

My son's phone had been damaged for some time but I just didn’t want the hassle being that the phone still worked. Had I known what a Great experience, Fast shipping and quick resolution this was going to be I would have done it much sooner!

All the people I spoke with from start to finish were extremely helpful. Couldn’t have been more pleased. The first person I spoke with about battery issue was wonderful. The two techs I spoke with setting up & activating my phone were great. Very simple to return my old phone.

It was a great experience. My granddaughter accidentally damaged her phone and we had a replacement phone in two days! This was the ABSOLUTE end for her to not have a phone, so I'm pleased that this worked out so well. This was well worth the monthly insurance fee.

Cracked screen was repaired at my house within 3 days. Technician was very good. So much easier than having to return phone. The last time this happened (8 months ago) I was told it could not be repaired and had to be replaced.

My wife was walking on the beach, fell and phone got wet and was ruined. Notified Asurion and had a new phone in 2 days. Took it to AT&T. They downloaded all the stuff on her phone from the cloud and just about everything was saved. Everything went smooth and fast.

Great and quick service. Very helpful and understanding. The representative explained the entire process and made me feel comfortable. The new device arrived as promised and very quick. Glad I have this service and will continue paying for it. I will recommend to all my friends.

I was very happy with the help your tech gave us. The replacement phone came very quick. The instructions to transfer to old phone to new was easy. Too bad you dont insure ipads. Give that tech a raise. She did a great job.

Every individual I came in contact with went above and beyond to resolve my issues. Everyone was very helpful and intended on resolving each and every detail. I'm very pleased with my service. I wish customer service was this good with every company. So very thankful I had this coverage.

Well this was my first time to use the service. I always thought it cost too much but this time it paid off and the way it worked was easy. Not sure why AT&T did not go over how it worked better but after I got the right number to call it was painless. Thanks for getting me a new phone. I’ll be paying the service from now on.

Replacement phone was shipped and delivered in a timely manner. It was also very nice and extremely refreshing to receive a lower deductible considering we’ve been paying for so long without taking advantage of any benefits. That delivered a personal touch making us feel like a valuable customer. We will continue to be an Asurion customer as well as recommending them to friends and family.

I have no complaints. I filed my claim on Easter Sunday and received my new replacement phone on Tuesday morning. Awesome experience overall. Super easy process from filing my claim online to receiving my new device! It was a truly a great experience with your company.

Easy to start and file a claim both online and over the phone. Website is easy to navigate and explains everything well. Repairs and replacement are at a reasonable price as well as a quick delivery. Took less than two days to arrive.

My mom had an older phone and it wouldn't keep a charge or stay connect to the mobile network without being on a Wi-Fi connection. I called and got a new phone sent and the set up was very easy. Thanks Asurion for the wonderful customer service and simplified processing for claims!

This service is terrible. cannot talk to anyone and cant find out why they are charging me. Very slow to replace phone. And make it really difficult to file a claim. Then ask me to return the lost phone. I lost it!!! They send replacement phone that is someone else's broken phone!

The process was very easy to do and was very quick. The replacement phone arrived in a very timely manner. Overall I was very happy with the process and I would recommend Asurion in the future. Excellent Excellent Excellent.

Everything was very well explained and I got my new phone. The only thing that bothers me is 3 days after I got my new phone back to normal it was dropped again and the screen is cracked again. Bummer.

I was very pleased with the outcome except when they tried to deliver the phone the first time, they didn’t have my unit number. The second time, we added it and delivery was completed in a timely manner!!! Thank you!!!

We had a great experience both times we have filed a claim. We had our replacement phone in two days on both occasions. It’s easy to file a claim and the return process is easy as well. It’s also nice that they send you an email to let you know they have received your returned device.

Only issue is the phone they sent or well the model isn't half as good performance wise as the phone that broke. Fast shipping and I didn't have any problems getting the phone replaced and returning the old phone in the prepaid envelope was easy as well. Other than that I satisfied with my experience with Asurion. Thanks,

Very easy to use and helpful step by step directions. New phone arrived quickly and was easily transferred from my old phone. I don’t plan on breaking my phone again but am reassured knowing it’s a simple process to remedy if I do.

Really helpful and trustworthy customers service agents who guided me through the process of replacing my device. I was especially pleased with the speediness of the replacement which took only a few days because it was a weekend. The phone is already here and back into service.

Very easy process. Though at first they sent the wrong model phone they quickly fixed the issue and resent the correct one. The return process was very easy as well. Thankfully I had the coverage. I recommend anyone with an expensive smartphone to have the coverage.