Asurion Reviews

From start to finish, the process of replacing my broken phone was easy and quick. Talked with agent and within 24 hours a new phone was sent with a prepared return box. The information and instructions were easy to follow and I was very happy.

Everything was Great. It was a simple process and I didn’t have a problem getting a new phone at all. Phone came in 2 days. Deductible was kinda steep for me but overall it was fast and great. Thank you.

Finally someone picked up. I needed a replacement envelope to mail my phone back. She assured me I’d get within 24 hrs. I’m going to be upset if I’m charged 250.00. Please overnight a mailing envelope to me so I can as n send phone back. Please research who I spoke to.

Ordered new replacement phone for lost phone took 3 days. Was very helpful in all the help that we needed. Had the manager and Samsung expert help me and they both were great and brought my stress level down during a move from Hawaii to mainland. Will use them again for a provider.

Service member came to my home during a pandemic (very COVID conscious). He was very professional. The service was done correctly within a short amount of time. The end result was a successful screen replacement for an inexpensive cost! The service was provided outside in the comfort of his vehicle.

No problems. Easy claim and quick service. All claim done online and quick response with deductible. Do not know of a better way to handle claims. Wouldn't want it to be handled any other way. Would recommend it to anyone.

Tech was able to come right to my door and fix my screen while sitting in my driveway. Loved that cause, last time I had to drive 80 miles roundtrip for the nearest technician. I've had to use Asurion a couple of times for this phone and they have always done a great job.

This was a very great experience. The shipping was fast, there was great communication throughout the process, The activating your phone email was also a plus along with follow up emails and even the email to submit this review. This was definitely a great experience overall.

I used Asurion for a replacement device for my daughter. Once I finally got a good number to reach a representative the process was quick and easy. The rep I spoke with was professional, patient, and understanding. It was my second time calling for my kids' replacement phones. The phone was shipped in good condition on the date provided.

Outstanding customer service assisting with setting up my new phone. Very knowledgeable about the process and patient with me while I was trying to things he was requesting of me. He made the process so much easier. No complaints at all, Outstanding overall.

Was able to handle everything online and received the replacement phone the next day. Process was easy and simple. Phone set up easy. Instructions were clear. Did have to call customer service with a question. Problem was resolved and didn't really have any issues. Really glad I got the insurance plan.

Great service and quick replacement of my device. The process was smooth from start to finish. The deactivation of the replaced device also was a seamless process. Asurion took care of everything that needed to be done. Great job, would highly recommend this company.

I’ve been dealing with Asurion for years through AT&T and they have always came through with their end of the deal when it comes to sending out devices. No matter if they're broke or lost they’ve sent me out my replacement devices always the next business day. This one came just as quick and I needed to because it was my grandbaby’s iPad. I am truly a satisfied customer. Thanks again.

I'm very satisfied with the service I received from Asurion. The phone arrived timely with no delays. I was able to return the old phone with no problems. It definitely pays to maintain insurance. And it's good to know that Asurion is there when I need them.

Very helpful in replacing my husband’s iPhone. Even though it wasn’t delivered the same day because it was raining???‍♀️ It was delivered by UPS a day later. They were fast and professional in helping with our claim. The representative that called was nice and professional as well.

Great overall experience with quick turnaround. The whole process was very easy and our problem was taken care of without issue. It was a very pleasant experience, and makes paying for the protection every month totally worth it.

Getting my phone replaced was a simple process and the next day turn-around time was greatly appreciated. I would have preferred to have been able to pick up a unit at a local Verizon store that day, but there was no option for this. Thanks for all the help!

Everything is fine except I am having trouble connecting to the Bluetooth in my car. The car code and phone code doesn’t seem to see each other. Didn’t have this problem before, but after the phone work, I have this problem now.

Thank you to the young lady who took up her precious time to help me get my new phone re-programmed. We got cut off a few times and this lady called me back. May God continue to bless her in all her endeavors. I know nothing about computers or this fancy phone my granddaughter got for me. Thank God for employees like this lady. She helped me Sat. 05/29/2021 (Asurion).

Very pleased with the repair and the service did not take long. I have been a Verizon customer and have internet and home phone with cell and so far so good. That is all I have to say about this claim.

Fast, friendly, and professional service!! Replacement device arrived within 24 hours of my call to start the claim. I also appreciated the reminder call on returning my old device and Asurion's patience with me since I wasn't sure how to wipe & reset the old phone to factory settings. This is one insurance policy that is definitely worth having!!

Super great service. Technician was incredible. Extremely personable! Initially the screen didn't arrive so the tech drove to my work and was super efficient and fast. Screen is perfect again. A+ service. Very impressive. Thanks so much! I hope I don't need to see him again but if I do I know it will be perfect again.

Phone came fast and upgraded. Very satisfied with the speed and urgency of the fact I needed a phone. I will be suggesting this to everyone I know and making sure I keep my protection for future endeavors.

Process was easy but I was sent a baby blue phone. I called customer service, they were very friendly and helpful but said they do not guarantee color. She double checked and the only color in the warehouse was the baby blue I got. If you are not going to guarantee color them at least stick to neutral colors. Baby blue shouldn't be an option, neither should pink, purple, etc. I would have been fine with black, white, gray, etc. Basically I paid $200 for a replacement phone and hate the color. Pros: fast, easy, friendly, replacement phone in good condition. Cons: high deductible, might get a color you hate.

My wife left her phone in a restroom and someone took it and turned it off so we could not track it. Went to the ATT in Kennewick and Freddy filed the insurance form on Friday and we had a phone FedEx on Saturday. Wow! Just in time for the Memorial Day weekend. Thank you all so much. We don’t often get to send a big shoutout for outstanding service! Thank you.

I've had a few claims taken care of from Asurion. They've all been processed timely and I've gotten my devices faster than thought was possible. Haven't had a bad experience and hoping it stays this way! Thank you Asurion for your help.

The young lady that help me was outstanding. She was very helpful and and was concerned about my problems and was willing to help me in any way she could and took the time to make sure I was pleased and problem was solved.

Phone was replaced and everything went along fine. We reported it missing because my husband left it on the roof of his car and somewhere along the way home it must have fallen off because we could not find it anywhere. At least we were able to log into Asurion and get it replaced.

The phone arrived very quickly and I was able to set up the phone. All the instruction provided were very easy to follow and allowed me to set up my new phone by myself without using a computer and or going to the store to require assistance. I am currently making arrangements to send my old phone back.

Apple Watch was unable to be located and so it was replaced and shipped super quick! Great customer service on the phone as well! This insurance has been well worth the money and we have always been impressed with the customer service.

Insurance claim was fast. Besides I absolutely hated the automated service part. Like let me just speak to a real person!!! I would prefer to speak to a living person from the beginning. I hate talking to computers! It’s frustrating when I have an issue that I have to talk to a darn computer about. Really wish that wasn’t the case. But I did receive the replacement in less than 24 hours so that was amazing!!

Process was simple and quick. One thing I’d like to mention though, is person who came to my house to fix the phone would not fix it because the phone would not turn on. It later did turn on once I charged it a little. The person at the AT&T store said that he should have fixed it regardless of whether he turned on or not. I am not sure who is correct.

Couldn't believe I dropped and cracked the screen. The claim process was easy and the replacement phone arrived when they said it would. Only issue was transferring to new phone. The screen was not responsive in exactly the place that I needed to use for the transfer. The Verizon employee was awesome. He had encountered that same issue before. It took about 20 to 30 minutes but he got my new phone up and going. The transfer process would have been much easier if the screen worked.

I dropped my phone which affected the LCD screen - A replacement sent the next day after claim was submitted. I went to AT&T Store to get my new phone set up. Prompt service - I have no no issues to report. Satisfied with the service.

I had a great experience when I went to return two phones at the local AT& T store. One had been dropped in the toilet the other a cracked screen. Both were under warranty and replaced within 24 hours. I went back to the store with the new phones and the rep there helped me get the phones set up. Thanks for the great service.

Friendly and efficient. I was welcomed and well taken care of. I did not feel like burden. My phone was stolen which was stressful. I received my phone the next day! I will recommend to family and friends to always get the insurance protection. Have a great week!

Once the Corporate store agent filed my claim online I had my replacement phone in 2 days. Good work. I did not have as good of a response with the franchise store rep. or the agents in the Philippines. I have a very hard time understanding their language. I asked to be transferred to an agent in the USA three times but they would not do this.

I have used Asurion for many years now. I have never regretted the money spent to insure my cellphones. The new automated claim process is quite easy. When I did need to speak to a human, it was possible! All my needs were met.

Mark was extremely helpful in activating a new phone and transferring all the data from my old cell. But they need to hire more workers. He was alone on the floor with six customers waiting. You will lose business if people have to wait too long.

I found my lost phone but I received the replacement the same day I found it. Return the device same day. Was fast and concern about my phone. Thanks for the help. All the customer service personnel was respectful and very helpful. I really appreciate the help.

FedEx delivered replacement phone to wrong address. Did not get phone on day promised. Getting transferred from iPad, since old phone was locked up took awhile. Then getting to talk to a human to get phone service was a major pain. Computerized phone answering system was extremely hard to negotiate to get to a human for help. Humans were great in getting my phone service activated.

It was really easy filing the claim online. The process was simple. The device came in really fast and was in great condition. Having the option to have everything affected replaced was awesome as well. Made the whole thing stress free.

Easy online claim filing and very fast delivery of phone. The only problem that I have had was receiving a defective replacement phone twice. It was a very difficult process that you had to do to prove the phones weren’t working correctly. The phones were replaced.

Amazing! So patient and knowledgeable. Worked tirelessly to help me and was very willing to keep working. My only complaint is that we scheduled a call back on my first call and she never called back. Second person I was connected with was just as awesome.

The process was fast and easy, I wasn’t able to do all of it online. The representative that handled my case was very professional and courteous. I received my new device in two days. Awesome service. Thank you so much.

I dropped my iPhone XS Max and smashed the back. I called Asurion and a representative helped me file a claim and I got a replacement one delivered to my home the next day. The whole process was fast and painless. My representative was very helpful and communicated very clearly about everything. My new phone came with next day delivery and instructions on how to return the old phone.

AT&T helped me file my claim. I received my new phone promptly and returned my old one without issue. I did have to contact AT&T to help me with a few things. I am pleased with my experience thus far.

The technician was very knowledgeable, efficient and friendly. The phone was fixed in a fraction of the allotted time. I would recommend their services. We had a positive, pleasant experience with this repair. We even subscribed to the policy to protect the electronics in our home.

At first, automated service was long wait - but after I spoke to a "live" rep, the customer service reps were very patient & helpful. They were very knowledgeable & walked me through the process of receiving my new device & returning it.

It was an awesome experience. Phone arrived in a timely manner. The process over the phone could’ve been shorter but overall everything great. I would recommend to friends and family. I do not see any improvements that need to be made at this particular time.

Convenient, fast, simple, excellent service and customer support. Replacement very quickly. No hassles. Excellent care. The cost is very little for the service if you receive from an excellent company like this. I was in a tremendous pain and they help me out completely. I actually got cut off and they called me back immediately. Like you're totally about everything with my situation and problem. I will recommend this to everyone I know. Way better than Apple care support.

Great service and very fast delivery. My daughter was happy to get her phone. Her cousin dropped it out the window of the car and it got ran over. So she was really sad for a little bit. We got the phone one day before her birthday.

Compared to a couple years ago. This was 100% better. Maybe because I went to corporate store that helped me. They understood I didn't have my phone and hooked me up on one of their displays to get everything done. Customer care lady also understood I was lost and needed my phone back up and going. I was back up and online within 14hrs.

The device came the next day and the setup was very easy. Very satisfied! The return label and instructions were easy to follow. I recommend this service for future issues and problems. Customer service is exceptional and they are very friendly.

The process overall was very quick and streamlined. I got my replacement phone very fast, and it was easy to set up. I came with clear directions for how to mail back the old phone. I feel like your company eased what could have been a big headache.

I never had my phone stolen before. I was so upset. And having a hard time. But you guys took care of me. I got my new phone the next day. To be honest I didn’t think I would. But to my surprise I did. I’m very happy I had phone ins. Thank you so much for all the help.

Order this replacement phone with damages for my son who is in Seattle whereas I am in Florida. He received the phone on time. I was able to activate it immediately. Getting through to customer service was speedy and provide excellent customer service help.

Received my new phone the very next day which was excellent, but I think the price of $200. was too high for a 2016 model. Sending old one back is easy with the packaging material. Giving you one less star because I can't send this review!

All went well. Super fast service. Thank you for all your help with the replacement of my phone that the back screen and camera broke. The phone operator was super helpful and helped change my mistake when I entered the wrong phone number.

Customer service was great. Answered all my questions I had. Courteous and accurate. My new phone came exactly when they said it would arrive. I have no complaints with Asurion! Thank you for all your help. A satisfied customer in Oklahoma!

The phone did take some time to arrive. But the set up was fast and easy. The phone was in perfect condition and seemed like it had not been touched at all. I would recommend this to a friend. It was a nice experience.

We had a terrific experience. The provider was here on time, had great communication and had our phone fixed within 20 min. It was very convenient having them come to our home and fix it. I would rate the experience as a 5/5!

Had a very hard time with making the claim as my AT&T agent and I were on hold for nearly 45 mins. to have the phone answered by some clueless guy… He led us to believe the claim was made, but when no device was received, he—in fact—did not make the claim & I was left to complete it on my own. Lastly, common sense isnt that common as I didnt know what to do with the old sim card & the new one; none of that information is in directions—I ended up keeping my old sim card & I'm still unsure if that was the correct thing to do. However, once my claim was complete, the replacement arrived quickly & even had a new charging cord & plug. I also appreciate the return shipping materials.

The whole process was very easy and we were able to make the claim online in only a few minutes. During the process we received communication continuously and knew exactly what the status of our claim was. We then received the phone very quickly, before promised, and got it set up within a few minutes.

We Received the replacement device quickly. The enclosed materials made returning the failed device uncomplicated. I like that the website is easy to navigate and filing a claim is simple and doesn’t require any additional assistance. The entire process from start to finish was painless and great.

I cracked my screen while doing errands. I really love the phone I have and didn't want to replace it.. That's when I realized I had insurance, filled out the form like 6am and was able to get same day appointment. The tech was courteous and fixed it in a timely manner.

Best service. Ordered phone and new phone was delivered next day. My phone fell in a pool and I thought it was working but next day stopped. I contacted Verizon and they said it was covered. I filled out the form and next day had the new phone. Only issue is it said I had to remove battery to mail back old phone. After going to Verizon they said those were old directions and you cannot remove batteries from phones anymore.

The technician was friendly, knowledgeable and timely! The whole Asurion repair appointment set up was easy and communication throughout the process was appreciated. It was done at my house, so that made it even better. I don't have anything else to say except that I am totally satisfied with Asurion.

Person on the phone was really nice and polite. Help with my claim and even walked me through the process. Was a little obvious on the up sale part, trying to sell me something I did not want. But was very polite about it.

The representative who helped me with my claim was very friendly, knowledgeable and efficient. I got my replacement phone within two days. The process from start to finish was very easy by phone. I did attempt to file my claim online but got stuck in a loop when asked what number to send a verification code to. It wanted to send the code to the phone that was lost. It would not allow me to edit the number.

In just 1 day's time from making a claim to having my replacement phone in my hand. Have to say I am very pleased. The phone reps customer service was the best I have ever had. Super helpful and made the process so easy for me and even helped me get all my tasks and tables and printers in my home covered also for a great price. Thanks Asurion.

I had excellent service but the rep seemed to be on a time frame...I felt a little rushed, but she did a good job helping me getting my sim card activated. She also helped me to get back to setup in Google so I could continue setting up my phone.

My Galaxy Watch was losing battery quickly. I was able to contact Asurion and my replacement device was shipped quickly. I received my watch the next day. It wasn't my exact device, but it was an Active 2 which was fine with me. So far my replacement product is working great!

My son lost his phone. After years of paying for Asurion Insurance Coverage my son was promised a new phone to be delivered today between 5-7pm and he paid $200. When it didn't come at the promised time we called the customer service line. After waiting on hold for a good amount of time we talked with a customer service representative and she put us on hold to escalate our concerns only to be disconnected. We called back and spoke to another customer service rep who said the phone even though was promised to be delivered was not available until Wednesday. This is unacceptable when we were told the phone would be delivered today.

Had pixels missing from my iPhone. Called Asurion and the representative was very very helpful and super nice. She deserves a raise! I received my iPhone the next day and I set it up very quickly. I sent the old phone back the very next day.

I have had great experience with customer service representatives. Everyone I have talked to has been so helpful and very nice. Thanks for the great experience. Every question I have asked I've gotten great answers. And the things that I didn't know they helped me understand all the things I wasn't knowledgeable about.

I made a claim on May 2nd and it took them more than 2 weeks to process my claim. On May 17th, I was so excited when they delivered the TV. As soon as the delivering guy left, we opened it and sadlyTV screen was already cracked. I reported as soon as I discovered it. Now it's May 29th, they haven't took care of it. I called/emailed so many times but still no luck. I'm not pleased with the service and especially being without TV a month now.

It was easy to report the claim. I received my phone in 2 days! Yay! I then took the phone to AT&T and they helped switch info over to the new phone. I'm still deciding if I should have upgraded to a newer model but it was so expensive.. However, I am pleased that I had the insurance and only had to pay a fraction! Thank you so much!

While at work green and white lines showed up on my screen. After filling out the form online my replacement was at my house the next day (Less than 24hrs). It also cost a lot less than I expected. Also the replacement phone is the color I originally wanted.

I originally went to AT&T on Sunday, May 23, 2021 because my phone stopped working. I was told that there was nothing that they could do in the store. I contacted Asurion the next day to placed the claim. The person who helped me was very professional and help to resolve my problem. After I had submitted my ID and affidavit, my claim was approved within minutes. I was notified via email that my phone would arrive the next day and was given a tracking number to check the status of my delivery. I received my phone on Tuesday, May 25, 2021 along with the packaging and prepaid stamp to mail my phone back in. Overall experience was fantastic.

Got on line to replace a busted phone and by the next day had the replacement. It was easy and was pleasantly surprised that I had it by the next day. The return process was super easy also, they even sent tape to seal the box. I was not expecting that,

Everyone was very helpful and satisfied my needs. Each person I spoke with was concerned about my claim to make sure I was happy with the outcome. Thank you to all who made my call successful. I appreciate your services.

Did a great job, the tech worked with me on coordinating a new meet time. The tech was nice was was very fast on fixing my phone. It was worth the money that I paid to get it done. I will surely recommend getting your phone fixed through Asurion to my friends.

All went well. Super fast service. Thank you for all your help with the replacement of my phone that the back screen and camera broke. The phone operator was super helpful and helped change my mistake when I entered the wrong phone number.

Fairly easy to navigate the Verizon website and my account to make the request to have my screen replaced. While they were repairing the screen they also replaced the case and the battery as I had damaged them as well as the screen. The uBREAKiFIX guys were fast and efficient and I had the phone back in 3 hours! My old Note 8 now once again works the same way as when I purchased it from Verizon in January 2018!

He was great. Explained everything I needed to know and helped as much as possible. Very helpful and would offer new plans to cover other electronics. Stayed with me until the device updated and was up and running making sure it worked properly and I was able to make calls.

Kayla was amazing! She was the adjuster I spoke to. Very personable and patient. Listened to what I said and handled the issue efficiently. Excellent customer service. My replacement phone was not working so it was a warranty claim and she handled everything.

The tech was early "which was so perfect" and was even accurate on everything. I am so happy with his service! I never thought I would need to use my insurance... I will be calling again for their return because my husband's phone has been broken and risking the glass being stuck in his skin.

I was very pleased with how quick after filing my claim that my replacement phone arrived. It was only 2 business days. I was provided with everything to ship my damaged phone back and it was very simple and a smooth process.

Customer service was extremely helpful. They went above and beyond to make sure everything was taking care of. It was greatly appreciated. I received my new phone two days after the initial conversation and my phone was up and running the same day I received it. Thanks again for everything.

I was very unhappy about and with the change from the note 5 to the S7, I do not like this phone. It is slow and seems to have bugs of some sort. I think a person should be able to choose their replacement even if it costs a little more. Other than that... customer service was good and everything moved quickly.

Good experience! My phone could not call out so I completed the claim all online. Easy online procedure! The replacement phone arrived overnight! Was nervous about having to reset the broken phone before the new one came, but all worked out fine! The activation instructions included with replacement phone did not work- had to contact my carrier.

My phone arrived the next day after it was lost. I had trouble trying to get it set up. I went to the Verizon store in Abilene, they were able to set it up for me and restore my pictures and addresses. We have used Asurion for years and they are very fast replacing phones. I highly recommend their services.

The phone came on time but no instructions were given to activate and I did not get it activated until almost 4 days after getting the phone. This caused a lot of issues. Also the stolen phone was not deactivated when it was supposed to be.

I am still waiting on the Kyocera Dura Force Pro 2 replacement phone. How can I find out how much longer it will be? The representative that I spoke to was wonderful. She was the 3rd person I spoke with and she finally helped me. Please contact me as to the status of the new phone.

Received my replacement phone the next day. This was my second replacement phone in less than 2 months and there was no question or PROBLEMS.. I am very satisfied with Asurion. So keep up the good work. It makes people's days better with one less thing to worry about.

I had a great experience! I had a couple of questions with my return, and I received a very personable and knowledgeable agent. He walked through the process with the new SIM card. Great service! I would highly recommend them to you.

The customer service representative was friendly, professional, and courteous to me over the phone. I felt like I was treated with respect and I also was listened to as well. Thanks for helping me get a replacement. I highly recommended having a phone insurance plan through Asurion.

Customer Service was great, no issues, they got with me right away and I got the phone within 2 days and it was straightforward on getting set up, sent in the return, just waiting to hear back they received it.

It was a very easy process. I received my replacement phone on the date I was expecting. Overall I am happy with my phone and the service Asurion provided. I have already recommended this service to quite a few of my friends. Thank you!

The team was very helpful, professional. I lost the return postage mailer to return the phone. Called the Asurion support team and the resent me another and extended the return date so I wouldn't be charged the 300 dollars for missing the original date.

The process of getting a damaged phone replaced is quick and easy. My new phone was mailed out right away and came nicely packaged and in great condition. I was able to go to my carrier's place of business and get all my data transferred very easily. The entire process was super simple.

Everything went great! Your company was wonderful to work with. Friendly, thorough, my phone came the next day and your tech helped me through the entire process. It was easy. I'm so glad I'm insured with you!

I'm a highly active outdoor worker, doing everything from junk removal to swapping engines in cars to feeding lamas as I volunteer at a local therapeutic ranch. Anyway I've had a run of busted phones from falls with the phone in my pocket to getting hit by (very slow) moving vehicles, and Asurion has been right there with the replacement each time without trying to balk or stint me on service. The only slight dissatisfaction I have is that I was not clear on how often I could make a claim and so lost a week this last time trying to research and find out if it could be replaced yet again. Turned out that it could be replaced yet again...

Requesting the exchange was easy. I was actually out of town on vacation and they were able to get me the phone at my condominium I was renting. Very happy with the service. I got the phone within two business days.

Phone stolen .. Called for a replacement phone. Agent was efficient and pleasant and he resolved my issue. He took a lot of time explaining Asurion's new offer to cover all of your home electronics but I felt that the price was too high for me.

Fast shipping, great customer service, the phone come in overnight!!!, the phone is in excellent condition, I'm glad that I have that plan, I don't know what would I do without Asurion, thank you so much.

My son's phone screen stopped working so I put a claim in. Asurion sent new phone and I sent the old one back. Very easy process. Until a month later or so he lost the phone.... I put another claim in. No problem. They didn't have the same phone to send me so the even upgraded it. Thank you for your quick response to my claims.

It was great and fast. What do I do with my old device? I'm just trying to see. I don't wanna be charged for something that no longer works anymore. Y'all did a great job on getting me a new working device.

Professional, quick, painless, and easy. We were having constant connection issues, texting problems, and made numerous trips to the local AT&T store along with calling Samsung support. Hoping that the replacement solves all problems. Thank you for for your help.

Lost device and was replaced very quickly and effortlessly. It was very easy to go thru all of the steps to replace phone. I would definitely recommend having insurance on any device so that you are not out the expense.

They did very good but was a little disappointed with the deductible. I have had business with At&t for over 20 yrs. Thought I would get a better deal. My phone is ugly. They need to give us a choice.

I dropped my phone and the screen cracked. The process to file a claim was painless. The replacement phone was in my hands within 5 days, including a weekend. Wonderful service! The service representative was very helpful and extremely nice.

Filing a claim was very quick & easy. Shipping of new phone was fast, arrived in 2 days as promised. Replacement phone was packaged securely and included simple yet detailed instructions for setting up new phone. Process overall was very simple & satisfactory.

I am very pleased with the claim process and overall have been satisfied. I have made two claims with Asurion and both were handled professionally and effectively. The speed of receiving the replacement phones was amazing. One was even brought to the house the same day! Overall, excellent service. Thank you.

Excellent service. Phone got wet. No problem exchanging and had new phone within a few days. Easy to setup and activate and everything needed to return the broken phone. Within 24 hours the claim was approved and a new phone on its way. Highly recommend.

When my daughter called to get a replacement of the tablet for my grandson she had a lady that told her she couldn't do it even though she had before. Who I had was great. She helped with no problems. She didn't understand either why the one that helped my daughter wouldn't help her. My service was great but my daughter's wasn't.

Phone got run over and the assuring Team did a great job of getting the replacement. Our phone arrived the next day as promised. We was unable to send the old phone back because it was in pieces. Thank you.

Expedited replacement phone in a timely manner. Professional customer service to be commended. I have utilized Asurion for many years now to protect our company phones and with no bad experiences. I will recommend to others to always have protection for their specific phones.

I mowed over my phone on Saturday afternoon and my replacement phone was delivered Tuesday of the following week. The gentleman that assisted with filing the claim over the phone was wonderful even making sure that my claim was processed at the last minute before the approval department left for the day. I am sorry I didn't get his name.

The person who helped me with my claim was very professional, courteous and efficient. She ensured I would receive my replacement cellphone promptly. The Verizon dealer worked hard to ensure I was connected promptly. Thank you very much! Vincent **.

I shattered the back of my phone and figured it would be days before I had a new one. The whole process was very easy. I had my new phone the next day, had to put in the new SIM card and ship the old one back.

Very fast delivery. I mean with in 14hrs. Couldn't be happier. I wish I wasn't paying 250 dollars tho lol. Also I wish I they had the same color as I had before but this will do. Thanks. Thank thank thank.

Both the Asurion and ProTechSupport representatives were pleasant, patient, and helpful. I was able to get the replacement phone activated without much trouble. The wait time to speak to a person was reasonable, and overall I have no complaints about my interactions with Asurion.

Asurion was great to work with. Fast and efficient. Easy process and the representatives were friendly and willing to answer any questions. I would recommend Asurion to friends and family for sure. Thanks again for making the whole experience simple.

Had my device stolen at work and you guys helped get me a new one. I'm glad that I have insurance on my phones and this is a number one reason why. Thank you for good customer service for me. I'm very happy.

Problem was solved. I was walked thru the steps by an expert and did not have to buy a new phone. The process took around 2 hours. I was taken to areas in my phone that I did not know existed. Thanks for the great job.

Great overall experience, seemed a little high on price for the deductible. When paying $40 a month for insurance, $250 seems high for a broken screen. I would appreciate consideration in the future when you can get the parts and replace them yourself for cheaper than the deductible charged.

The problem was handled quickly. They mail it to my daughter address and I didn't have to receive the phone and then mail it to her. Thanks for making the replacement of the phone. She use her phone all the time and without it she could completely do her work.

I am unfortunately a clumsy person, hence, I pay for insurance. I cracked a screen once and Asurion's response was I should drive 3 hours to New York City or have my phone sent via mail for an indeterminate period to be repaired. Like most people, I have a job that requires me to have my phone at all times. As an attorney I need to be readily available and some people only have my cell number. Further, I don't want to drive three hours to have a phone repaired when there are 55 independent shops that fix phones near me (they void your insurance if an independent person changes the screen. Even if something goes wrong irrelevant from the screen repair the fact you repaired the screen means you are paying deductible regardless). Thereafter, my phone deteriorated further and was unusable. I then sent the phone in and paid $200 deductible to have a phone of "LIKE-KIND AND QUALITY" sent to me.

The screen of my iPad Mini had cracked and I submitted a claim to have it replaced. The process was easy to understand and the replacement was provided quickly. The only thing to make it better was that the person I spoke to on the phone told me it would deliver the next day, but arrived several days later.

The AT&T customer team was absolutely fantastic, took all the worry and complications out of my experience and made it so smooth and awesome. Made me feel like I had made new friends over a cellphone transaction. Have already told my friends and recommended they switch to AT&T.

You guys are very prompt and efficient. Thank you. Everyone is very helpful and knowledgeable. My issues were taken care of very well and employees are very polite and helpful. I have never had any problems getting a replacement. You guys rock!!!!

AT&T rep helped by moving SIM card for me but still working on downloading texts. I had to do one App at a time with passwords and id so hope to get that done this week. After two weeks with a phone not working it was a relief.

After getting a new phone through insurance because my phone broke, I was quickly supplied with a replacement phone but it didn’t work. I am thankful for another one sent out immediately by the next day and got the new phone set up quickly.

I called Asurion at 2:30 pm and received my replacement phone the following morning. They were efficient and the phone works great. I asked for a new phone but I’m not sure if it was but it was in like new condition and I have not had any problems with it and have been using it over a month now.

Process went very smoothly. Made my deductible payment online. Scheduled an appointment at a nearby authorized repair shop, dropped off iPhone and the screen repair was done within an hour. The shop did an excellent job. I’m a happy customer!

Quick response. Great service. That's what I like for great customer service. Truly value for money and is worth taking it and covering my devices. Processing was almost immediate. One can seldom find such service these days. I always make sure that whenever I have a new device that it is covered by this insurance coverage.

Once I submitted my claim my replacement phone was shipped right away with easy return packaging and information to complete the process. I appreciate the quick response and taking care of our problem. It was nice not to have to be without a phone for very long.

Good experience. My phone off and on button broke. Could not be repaired. l have received my new phone. Getting use to the new iPhone and the old one has been mailed back. I am totally satisfied. What can I say. All good???? Very good. Good.

After paying for insurance for years, my phone failed. Asurion sent me a phone that didn't work and then the replacement was so much junk that I had to buy a new phone anyway. Why would one continue with this insurance?

The prompt delivery was on time. The online claim is convenient. Buying the insurance is definitely a smart move for something made of glass. Having a great service company to handle the claim is a must. Thank you for your service.

The Replacement phone came right away with free return of broken phone. Everything went smooth. New phone works just fine. Grateful to have this service and for it to work like it should. Well worth paying for insurance when things go like they are supposed to.

My new phone showed up the next day. I am not sure how you do it but I am very pleased with the time it took to resolve my issue. I never like damaging or losing my phone, but it happens from time to time, luckily Asurion was there to get me back up and running.

Staff members were very knowledgeable, courteous and prompt to help me. They addressed my problems and solved them quickly. They gave clear explanations for the work they did on my phone. I drove out of my way to get support from this store since I had great service here previously.

The new phone got here sooner than we expected. Thank you for your prompt response. The damaged phone will be mailed on Monday the 24th. We are glad we took out the insurance policy. When we spoke on the phone you made everything so easy to understand. REC

I had trouble with phone replacement with ATT but went to Asurion and got phone that was compatible with my needs. Rep was very polite and professional. He was sympathetic to my needs (brain injury) and remedied my needs. Wish I could remember his name. Superb employee that deserves advancement when time arises. God bless him. A very happy Kenneth **. You may use this statement as testimonial.

Everything was easier and more efficient than expected. When calling to try and speak to a representative it seems that myself and the AT&T representative who tried to connect me, experienced issues getting through the queue. I then followed the instructions on the website which were easy, efficient and cost less than expected. Thank you!

Wait times on hold with AT&T are always awful, always have been, and shamefully it seems they care nothing about customers' valuable time such that they will probably never fix this blatant inconsiderate deficiency. Asurion was all good once we finally got to deal with your organization.

They did the whole process in less than 24 hrs. The only thing I would say that needs help is the delivery. They said the next day and I got my phone 3 days after the day they said. The operator was awesome, had all the answers and was very knowledgeable.

Fast service. Explained problem and they took care of it immediately. The lady that helped was very knowledgeable and helpful. Very VERY VERY VERY kind and respectful. This country and world needs more of this. It's a relief to know that you can be very confident about your experience with your company and the benefits of having a healthy relationship between insurance and clients.

I had to use Asurion twice. Vacationing in Portugal my phone was stolen, they replaced right away and was waiting for me when I got home. Again when my phone got wet and stopped working, they replaced right away. I would recommend using them.

I had a great experience with your company. Everything was completed in a very timely manner. I have written to you once and had no response. Last week my old phone was found on the golf course and returned to me. What would you like me to do with the old phone now that I have the new one set up. Please inform me how to handle this matter.

When I first called, I kept getting passed from person to person. One person even said they can’t replace the iPad, because the insurance doesn’t cover it. I said, before I bought the iPhone and iPad, The Verizon sales/technicians said both my iPhone and iPad are covered for 2 years. She said hang on and transferred me to a different person. I finally got someone who would help me. When I got someone that would help me, everything went smoothly after that.

Great service, my son’s phone was stolen. Received the new phone quickly!! I love having the insurance as phones today seem to be a must! I wish if a phone was stolen the thief could never use it. Not really sure how that works.

My claim was handled very quickly and efficiently. My new phone arrived one day after filing the claim. Thank you for your prompt response. Thankful I had the insurance coverage and I have it on my new phone and will continue the insurance in the future.

The customer service person was most helpful and efficient in assisting me to resolve this critical issue. It was resolved quickly and easily and I already have my new phone. The agent was very nice and seemed to care about my issue. She acknowledged how important this was for me as it was the only phone I have as a busy single parent. I so much appreciate her professionalism and courtesy. Thanks!

Needed help setting up and activating the replacement phone, all the people involved were very helpful and nice, which I did thank them all. They were able to explain and answer my questions and by the time it was all taken care of I was not frustrated ????

Every Asurion employee was very nice and knowledgeable of their job. They went the extra mile to assist me. I have called you several times and each and every one of you were the best! Thank you so much for your kindness.

Done online. Fast and easy. Phone arrived quickly. Things happen. It was very helpful to have good service when you are super busy and have teenagers needing phone repairs. I have used this service before and have had great results.

Representative was sure, fast, and accurate on helping me Tolbert my problem. The waiting time was short. The representative was patient, I am not too knowledgeable about this phone. I feel, The service is good. I am very satisfied with my purchase (the insurance).

I had my phone replaced (note 8) because it would not charge. Asurion sent me a new Note 8. The new phone did not work correctly. Asurion then sent me a new Note 20. I am very satisfied. My new phone works amazingly well.

The transaction was smooth. Really easy to follow instructions. When I went to the store for the diagnosis, they were professional and assisted with finding the problem quickly. After I received my new phone, the old phone was dropped and screen cracked in the process and couldn't see the screen, but I was able to activate it over the phone.

Worked with us and solved the issue quickly and was very understanding. The representative was friendly and helpful. Also helped us by working with us and understood that we were on vacation as well. They sent phone to our temporary location. Thanks

Process was easy. Rep called me twice to follow up on phone return and make me aware of possible fees if not returned. Educated me on how to update my claim that the phone was stolen (my son lied to me). Service was really great.

I have used your services for our business and for my daughters personal phone. It is easy to enter your claim. The replacement phone is generally received in one day. Set up of the new phone along with porting numbers over is very easy as well. The few times I have had to actually call and speak with a human being, I have been totally happy with the attitude and level of support. Our cellular carries could learn a thing or two from Asurion.

Getting my replacement phone was an easy process with quick turnaround times for getting my phone and returning the damaged phone. I am very happy with the level of service and how expedient I received my service. I rarely ever use insurance mainly because I don't like to pay the deductible however, I cannot complain about anything in this process because it was fast and efficient. Thank you!

Happy I was able to get my phone replaced. However it didn't arrive as quickly as I had anticipated. It was supposed to be overnighted to me but it appears it was delayed by an unforeseen mass shooting in Indiana so I was without a phone for a few days.

Things went great. My new phone came within two days. The return information and return forms were easy to process. I would recommend your company to my family and friends, thank you for a no hassle return.

The service was quick and very good. The Call Center is always friendly and they are doing very well. I prefer to use the call service because in Pooler store (184 Pooler Pkwy, Pooler, GA 31322) they are lazy and rude. I don't like the Pooler store service at all.

I was assured that it was a factory Samsung original replacement when I handed it to him as I left for lunch. When I got back from lunch a half hour later the phone was done. I really can't ask for much more. I do recommend for that people that need their phones to be water resistant to the factory specifications this is not the route for them. They are going to need to get a replacement device instead of a screen replacement.

My experience was that I was pleased, happy, excited, surprised, overjoyed, convinced, baffled, loved, magnified, passionate, questionable, resourceful, strong, talented, unfiltered, and wise. Thank you for allowing me to share my experience with Asurion over this great product. I appreciate that my last name will not be publicly displayed on ConsumerAffairs.com, because that would be an invasion of privacy, and it's not necessary to rate a product. Companies attempt to garner support for this, when it's not needed.

Great service. I had a phone sent to me. I said it didn’t work that great. They sent me a brand new phone with a actual iPhone box cord and charging brick. No complaints at all. I think their quick next day delivery is great service and that I will always put Asurion insurance on my devices.

I filed an insurance claim on my broken phone and had the broken phone replaced. The new phone was sent to me through the mail. My new phone looks and works great. Everything has worked out great. Thank you so much.

My husband had broken his phone, I contacted Asurion. They were very friendly and easy to wok with and sent out a replacement immediately. We received it two days later. I would highly recommend them to anyone with a cell phone.

Filed my claim on a Saturday afternoon, my new phone was here Monday. Nice and timely fashion. Easy tracking and no hassle. I would recommend all my family and friends to this service. Gained a customer for life. Thank you.

After recent surgery, I dropped my phone and busted the screen. I couldn't read half of the screen. I received a new phone within a couple of days and got it all set up. Asurion walked me through moving things from my old phone to the new and we are rolling.

Phone still is doing the same thing as my other phone and not working right since the day I got it. Looks like they sent a refurbished phone. Will have to go to Verizon and buy a new one. It was not worth the $100.

Received the replacement for damaged phone in 3 business days. When transferred phone numbers and names DID NOT ALL TRANSFER. Terrible trying to locate all the lost information. Replacement phone cost money and all information was not transferred. Some of the apps did not show on the phone and had to be set up again; very time consuming for client.

Just added a new line on my account and also upgraded an older line, very easy and understandable process. Customer service was great and timely also very knowledgeable representative. Most definitely recommend to everyone! Product and service are top notch quality and very dependable!

Easy to follow instructions on app, I didn’t have to speak to an agent because everything went smoothly on the computer. After my cleaning was done I received an email telling me my phone was being shipped and it also had the tracking number available with the estimated time of arrival. That made things so much easier on me to be able to go on the computer and fill out all the information without speaking to an agent being on hold for a long periods of time.

When he dropped his phone and it cracked up the front and back -on a Friday afternoon- fear and loathing immediately sacked us: No Phone! Insurance?! Exorbitant deductible? Unhelpful customer service? Complicated website? We trudged up to ATT (we are old & dumb), found that we DID have ASURION and were directed to the site were within MINUTES a replacement phone was on its way???! SO EASY. Promised 1-2 business days but arrived NEXT morning -SATURDAY!! Thank you ASURION!

Everything was quick and easy. The people I talked to was very polite even though I was a little short at times. Was on the phone a few times with them. Very helpful. Went above and beyond to help me figure this out.

It took a few phone calls and time on hold but the results were worth it. I got the replacement phone and mailed the old one back in. All is well, that ends well. The people I talked with were wonderful, especially the last girl. She made it all happen. Thank you.

I had a great experience with your company. Everything was just the way it should be. My one and only complaint would be is the cost of the replacement. When you already pay for the insurance $200.00 is a lot out of your pocket.

I have a good experience with filing claim. Easy and fast. This is second time file claim with you guys, different phone but have a very good experience. Of course I complain about deductibles. It's too much. Thank you. Thank you. Thank you.

My wife’s phone was only a year old and all of a sudden didn’t turn on again, brought it to Apple and asked us to buy a new iPhone ($1300). Thank goodness we went with Asurion. Amazing service, easy replacement of my phone and overall worth the extra money for phone insurance. Thank you so much for helping us out!

Thanks for the fast phone replacement! I dread doing things like this because it’s usually a hassle but you guys made it so easy. The rep I spoke to on the phone was great and helped me out with the replacement. The shipping time was super fast. Thanks so much for the excellent service.

Your process took 1 full week to fulfill my replacement. I called every day for 5 days and there was always something that I needed to update when it was all in the original claim information. It was a little frustrating having to use my broken phone for another week. I couldn't even get an alternate replacement option.

The process was quick & rep was very helpful & polite. Thanks! I did not clearly understand where to mail the damaged phone back (USPS or UPS) but did get answer from AT&T. I am glad to have had this coverage since my phone was damaged.

My daughter's phone was broken and within 48 hours she got a new one. The set up for the new phone easy my daughter did it herself. The return instructions were simple and easy to follow. I had it in the mail the same day.

My son dropped his phone at football and it got stepped on. The whole front and back glass was broken and the screen wouldn't work. I logged in to Asurion and submitted the phone claim. I had the phone the next morning sitting on my door step, less than 24 hours!! I was so thankful for an easy and all around great experience!

Replacement phone arrived in less than 48 hours. Easy to transfer data, returned broken phone in package replacement phone came in, they even provided sealing tape. USPS return mailing label, so put in mailbox with flag up and it was done. Couldn't ask for anything better. Thank you.

I lost my phone and AT&T introduced me to Asurion. Luckily, I had bought insurance with you. I got the new phone in a day, but sent it back. AN HOUR AFTER I CLAIMED THE LOST IT APPEARED AT MY HOUSE AND I CANCELLED AND SENT THE PHONE BACK.

Fast, easy to use, and simple. Only downside was the website was slow between clicks. It was still easy and smooth to use. Shipping was extremely fast which shocked me. Package came with everything needed to include a new Sim card, tool to change it and charger.. Overall awesome experience.

Overall you guys did a great job. The one thing I did not like was that you sent an aftermarket phone charger with the phone. For me and many other people this is a big issue, aftermarket chargers often do not meet the requirements of the phone manufacturers and can cause battery issues! Please consider sending chargers Branded to the Phones you replace! Thanks, Rik

Smooth claim process with phone representative ordering replacement phone due to theft. Rep was very professional, efficient, and helpful. More comfortable speaking to a person than submitting claim online. Cannot say anything negative. Received replacement phone next day as promised. Very glad that I had signed up for the plan.

Very smooth experience. I was treated with respect and my phone was replaced quickly. The exact phone was back ordered so I was able to get a better phone for no extra charge. I would highly recommend this to anyone looking for peace of mind. Phone arrived with instructions to set up and was able recover all my stuff from my broken phone.

Extremely impressed with the service they provided. Surprised at how fast they worked to replace my iPad. I rely on this device To run my company. It was replaced within 18 hrs. I will definitely be keeping. My service with them moving forward.

Thank you for working so quickly to get the phone to me. I lost my phone at Walmart and I needed another one. You were very helpful in getting me a new phone. You work really fast; so does Verizon. Verizon helped me get everything on my new phone. Thank you sooo much.