Asurion Reviews

Happy with the speed that I received my new phone. The new phone is awesome! I can actually hear when answering a call. My phone is my lifeline to my family. We live in different states. It was very frustrating not to be able to hear when they called me. Thank you again!

The process was seamless from beginning to finish. When I was done speaking with the representative and receiving the email confirmation the delivery of the replacement phone was one day in turnaround time. The return of the phone was equally simple with the return label and everything provided. This was a very satisfying experience.

Shattered a phone on my company phone plan by dropping it and the very next day had the replacement phone in my hand. Very convenient and fast. Was worried that my employees would be down a phone line for awhile but that was not the case. Thanks!

Service was fast and it was easy to communicate with customer service. Phone looks and works great! We had never used the insurance on our phones and debated on discontinuing the monthly payment on insurance but so glad we kept it, because it was well worth it!

I really was in a panic as I had been without my phone for 24 hours and I just wanted to give the claim and get off the phone. I really didn't like the person helping me trying to sell me other products. My phone did arrive the next day so that was a good thing.

User interface very simple and intuitive. Despite not having my specific model in stock, delivery was prompt and painless. Between online and physically speaking to a customer service representative, all concerns were addressed and solutions were recommended. The upsell however was mildly annoying as it was presented at an inconvenient time.

I lost my phone while kayaking and had a replacement phone in less than 24 hours. You were great although I hope to never have to use you again.... lol. I would recommend the insurance to anyone who kayaks or goes to places that they would or could probably lose their phone.

Went well but a little difficult to switch all info from old cell to the new cell. We ended up going into the local ATT store to finalize. It would be nice to just have a step by step instruction sheet to follow.

The in store representative was very helpful. My phone was delivery the next day and set up was easy. Glad I have the coverage and it is worth every penny. I will definitely tell my friends to get this coverage for their devices.

Customer service was great, she assisted in giving me options on how to erase my information on my device that was broken before I send in my device. She provided clear instructions. But it was information that I could have found on the internet and didn't have to be on hold for the time I did. Regardless, the experience was pleasant.

A wonderful lady help me get a new phone. She was friendly, quick and a ray of sunshine in my day. And my phone was delivered the very next day. I recommend them to anyone. I used them for 10 years and I never had a problem with them.

It was easy to report the claim and the service was fast. I received the item in a timely manner and the product has performed as expected. Returning the old unit was easy and self explanatory. I have all my devices covered by Asurion. I will continue to use Asurion in the future.

Verizon experience was great. Asurion service was prompt and great as well.. Everything has worked out in a timely manner. The people were knowledgeable regarding the product. Thank you for great customer support. This has been a good experience with both companies. I appreciate your prompt and quality device. Have to get use to the new features on this phone.

The replacement phone arrived on 2 days. The only difficulty I had was the sim card included in the package was defective. I had to go to the ATT store to have my old sim card put in my new phone. I did encounter great difficulty transferring info from one phone to another and spent well over an hour at the att store trying to get it straightened out. I'm still working on getting the info in the apps to transfer. Part may be due to my ignorance. I need a teenager to help me! Ha ha.

Excellent and prompt service. Very friendly and professional! Will recommend to all my friends and family. I have 10 phone lines on my account for years and have always been happy with the service, always needing help with my bill, never been late. I’m 72 and retired!

Phone arrived quickly but even though directions were clear, I needed help from AT&T to set phone up. Returning old phone is easy. I like the features of the new phone and I was also glad that all the things that I had on the old phone could be transferred to the new phone.

Entered our claim on a Thursday, replacement was at my doorstep the very next day. The process was seamless, quick and easy from beginning to end. Very happy with the service we experienced in getting a replacement phone. The return process of the old phone was just as easy!

Very helpful, courteous and knowledgeable. I was able to receive my product very fast. Representative try to accommodate in every way possible. There was no long hold to speak with some. The forms online was easy, self explanatory....

The individual that helped me was so patient and kind. She was very clear in her instruction and very friendly! Could not have done more. The problem was quickly resolved with her guidance. Very knowledgeable regarding all facets of the phone.

In the beginning I had trouble receiving the text code on my son's phone so that delayed the process by at least two days, but we got it figured out and the phone shipped very fast. It was in perfect condition. Overall very easy process, thank you very much!!

The representative was very helpful. They sent the wrong phone the first time. When I called back, the representative would not hang up until she knew for certain that I had been taken care of completely. It was a positive experience once they figured out that they had sent the wrong phone.

Just received the replacement and so far so good. Very thankful to have this Insurance. Lost one of the phones and looked and had help looking for it but then filed a claim and the replacement was on its way for next day delivery. THANKS.

Phone was stolen and Asurion along with ATT was able to lock the stolen device quickly while ordering a replacement as soon as possible. Great and fast customer service. The replacement device was delivered in less than 48 hours. The rep at the ATT store was helpful and professional as expected.

The representative was very helpful & most of all patient. She walked me through the entire process I needed help with. She waited while I transferred data from the broken phone to the new one. She was professional & very knowledgeable as well.

The only issue I had was when I originally tried to file a claim online I did not see a description I felt described the damage to my granddaughter's phone. But once I visited the Verizon store and was provided a number to call. Everything went very smoothly and the service was fast and thorough.

My kids damaged my husband phone badly and they replaced with no problem. The guy helping me was very friendly and happy to help. He gave us the same phone and had it to me the next day. With all the items to ship the old one back. Great service.

Quick delivery replacement for my daughter's phone. Great customer service. Decent deductible added to my bill so no costs upfront making replacement even easier. No hassle process and super helpful customer service representatives. Ordered and delivered within 24 hours of phone shattering.

I received device in a timely manner. Disappointing that phone are refurbished where you always have a future problems with apps and can’t get your phone to work in a normal speed with all apps keep trying to keep resetting the phone.

The claim was self explanatory to start. I received my replacement phone promptly as I lost/got mine stolen. And received the help needed on time. Was able to activate my new iPhone and so far so good. Wasn’t aware of the deductible but I guess it was my fault…

Phone was delivered within 24 hours. Excellent result. Everything was handled on line and was without hassle. No complaints. No issues. The replacement phone works perfectly. I plan to return the old phone soon. I really have nothing else to say. It was all good.

Placed my order later in the afternoon and the phone arrived the next day! Great customer service. They had to repair my phone because it was too much damage to the phone. I’ve never used my insurance before for any phone. I’m glad I did this time.

Topnotch service! This protection plan was a complete life saver, I had my replacement phone in hand 24 hrs later! Instructions were easy to follow and returning damaged phone was a breeze due to shipment box enclosed.. I highly recommend this protection plan!

Prompt and easy to communicate with. From customer service to tech were efficient and courteous and had my problems resolved very quickly and cost effective as it could be. Tech was on time and replaced screen in a decent time. The other phone was shipped to me and was easy to transport all my data.

My device came in a quick and orderly fashion. I am pleased with my new device and if most definitely out performs my old device that I had to send back to you. I have nothing negative to say about my experience. Thank you for your great service!

My son's phone was stolen and we did an insurance claim. It was super easy and fast. We were quoted $140 and actually paid $125 we were super happy and quoted 5-10 days shipping and it took 2 days!! Very pleased with Asurion.

Amazed at your quick next day service. Thank you. I had about 500 names, addresses and phone numbers on my old phone and all of them were transferred. My list included phone numbers for three Indian Reservations and for at least three country so you can see why I appreciated the fast and complete reinstatement of my numbers.

Everything was made very easy, instead of charging a late fee for late re-return you guys called to make sure everything was alright. That really really helped me since I had just had surgery the week my phone needed to be replaced.

Dropped my original phone in water. Got a new one that was smaller and didn't do anything more than my old one. Was told by the store that I took it to AT&T that they didn't even sell it anymore so I couldn't buy a cover or anything. Upset that I had to still pay 200.00 for an old phone but your representative was awesome.

Claim clerk, was very helpful with me. She help me with my claim. Received the phone within 3 days. Transfer all the information to new phone. Didn’t have any problems downloading. Very pleased with the service. I would gladly recommend this service to my family. They my problem very simple. Thanks again Asurion.

Lidia was great, she gave me the option of helping me in Spanish or English. She explained me everything with details about my claim. I thought that was nice. She was clear about explaining me the process, fast and easy.

Great customer services. Even though it took a little time they were all very informative about the procedure. The new phone arrived at the time indicated. It came with all instructions of how to return my old device. Thank you for all the help.

Both kids broken their iPhone screens, they were both replaced within 3 hours and no hassle. I would highly recommend the insurance plan if you have a family plan with multiple kids on it. It has definitely paid for itself multiple times over.

Asurion is awesome! They are detailed, prompt and totally professional. Wonderful experience. I would highly Recommend them to anyone. Cannot say enough nice things about my experience. They are without a doubt one of the best companies I’ve ever dealt with.

Asurion did very well however they did not call me first to let me know when my new iPad would be delivered so I was on vacation when they delivered it. This led to a longer 10 day return time - but other than that everything went really well and I set my iPad up and it’s all good. Thank you.

The guy I spoke with was an excellent speaker and listener! He kept the claim going and never missed a beat. He made my phone experience so good...I would always refer AT&T to anyone! Thanks for all the support!!!

Fast service. I received my device the next day after filing a claim. The setup instructions were understandable and straight to the point. I didn't understand the last part of the setup though. It didn't show if the device was successfully activated. I had to assume.

Our phone got broken, we filed a claim and received our new phone two days later. I went in AT&T in Poteau, Ok. And a worker named Shelby helped me set up my new phone. This whole experience was quick and very good service. This is why I’ve had AT&T for many years!

Great service except Samsung phone came with Bixby loaded as default and didn't realize; had to call tech to resolve after hours of trying to power off phone! Phone came quickly and seemed in great condition but I also instructions.

My iPad was damaged and needed replacement while I was traveling and in a fairly remote location in Montana. I called Asurion and they quickly led me through the steps for obtaining a replacement. To my amazement, the replacement arrived almost immediately, with no hassle, very clear instructions on how to return the damaged one and how to proceed with the new iPad. Overall experience was beyond perfect. Thank you Asurion for a job well done.

My phone was stolen and filing a claim was a breeze and my phone was delivered within a day. The setup was super easy and convenient. I didn't need to go to AT&T. Definitely worth having insurance especially if you have an expensive phone.

You did great taking care of my damaged phone. But I can’t hear on my new phone unless I have speaker on. I have the volume turned up all the way and I still can’t hear it. What should I do so I can hear my phone called without turning on speaker?

It took a while to find the right department they kept sending us to online help, but we needed to talk to an actual human. The two people in customer service were extremely helpful and knowledgeable. Thank you very much.

From start to finish this process of filing a claim for my little boy's phone was very easy, and not complicated at all. Another kid threw my son's phone down a manhole drain and his parents ended up getting it out and for a wet, not damaged phone, it only cost me a $50.00 deductible and that was great for a replacement.

Replacement phone showed up in a day or two. I took it to an AT&T store and had them help me get set up. The box it came in was ready for me to send back quickly. The new phone was fairly easy to get started.

Very quick service and a good experience. Frrom the time I made the call to getting the phone and getting it set up was very timely. I appreciate the expedited process and the follow up that has occurred since I got the replacement.. Thank you.

I severely damaged my watch, did an insurance claim on it, they sent me a new one in a little over 24 hours which is very prompt and I like that. I believe it was a restored watch, which is kind of disheartening. I paid a $200 deductible to get a “used” one I guess? But it works fine so far so no complaints there yet. As long as they don’t charge me anything besides the deductible, then I’d say they did a pretty good job and I’m quite satisfied at this time.

Everything went well. The phone was dropped into water and damaged. I submitted the required paperwork online and received replacement phone in two days. Your staff helped talk me through the restoring of data on replacement phone. I am now back in business.

The rep activated my device quickly and politely. I received my replacement device on Tuesday. I was able to transfer all of my information without issues. But, I was not able to make any call and none of my applications were opening. The Rep activated my device quickly and politely.

Great transaction. Easy and fast as could have hoped. I had the phone the next day. Thanks you for the prompt response to my claim.. The new phone is working just like new. I would recommend this service to everyone...

My daughter's phone started dropping calls and losing charge. My carrier told me the phone was under warranty and Asurion told me the phone would be replaced. I was very happy and they sent me a new phone. It was an easy process.???

Replaced out-of-production phone with a more current model, which is working fine. Had no problem getting the appropriate apps moved over, along with accounts, etc. I moved a lot of files off the old phone (sound was gone - otherwise it worked fine) before the changeover, so didn't lose anything.

Overnighted me a phone, so great response time from claim to replacement. However, paying as much as I do each month for insurance, paying even a “discounted” deductible this high was asinine!!!!

Very fast and reliable service. I would definitely recommend it to others to try out if your device is ever broken.. My iPad was cracked up and I submitted the request online. Got the new one within a day or 2!

Great service, was able to get an appointment soon after I reported the claim. Technician was prompt, quick, and did a good job. I’ve utilized Asurion services twice in the past year and have had a pleasant experience on both occasion.

SUPER fast response, better than I hoped for, was very happy. Easy process. Very happy to work with them, especially compared to other ones I've dealt with. Hope Verizon keeps using Asurion, in case I need the service again. Can't beat this level of service.

I needed a new phone after my old one was failing. Submitted my claim early in the afternoon and got an email that my phone had shipped later that night. While it took a few days to get here, that was the fault of FedEx as they misplaced my package. Asurion did their job and did it well though.

It was so easy to make the claim which was reviewed and approved right away. The replacement arrived the next day with a prepaid envelope to return the damaged product. Setting up the new equipment was also a breeze. Very satisfied with Asurion.

Couldn't be more pleased. The online form was easy and we got the replacement phone in just one day. Return package was included and after getting everything transferred over we sent the old phone back. Would recommend Asurion to anyone with a cellphone. Never know when things can happen and BAM you are without a phone.

Got claim in timely manner and got them set up but only problem I had was when they transferred all my apps to new phone. Still having problems getting into some. It took for over four hours to get in my regular email account. Some of my apps wont let me in where I was at on.

The process was very easy, and my replacement arrived quickly. I needed assistance with activation, and the customer service rep was very friendly and helpful. I appreciate the ease of replacing my phone, and just paying a deductible was much less expensive than having to buy a new phone.

Very friendly and helpful customer service. The process for exchange and return of the old product was very easy. So much more helpful than the actual service provider, very likely to recommend if need be. Thank you again for all of your help!

Yes I would recommend a friend. Service was Expeditions and Satisfaction. Just make sure when you see the verification code in your email contact. Asurion immediate to give them the code. I was a little slow on that. Thanks.

It was easy and simple, the response time was fast. Website was easy to navigate. I enjoyed the fact that the shipping was in a good time frame and on time. I travel for work so to know my package was on time and safe was amazing. Thank you.

Very fast and streamline process. Always on time and quality product. Also the send back process is always on point. Never has an issue before and I know the product is always quality and the customer service is top notch.

Very fast, convenient and reliable service. Got my device in a couple of days and saved me the trouble to go in AT&T store. Very pleased with service. Very user friendly service. You just input your information and then they bill you in 1 month or to your deductible.

Took me a while to MY mess straightened out. But I understand my situation was odd. But Kimberly in Houston helped me out. She was sweet, I was patient... but I am very relieved that everything ended up working out probably for the best! Give Kimberly a RAISE!!!!

Jordie from Texas was extremely helpful, knowledgeable and courteous!! He explained all the details and processed my claim so quickly that I received my replacement watch the very next day. Can not ask for better than that. Thank you, Jordie!!

Was easy to fill out and very fast in receiving the new phone within 2 days like they said, so glad I got insurance on the phone, wasn't able to be fixed so sent a new one, and easy to returning broken phone.

The whole process was very easy from the initial call to scheduling the repair visit. The technician came to my house two days later and repaired my phone in his car. He was very professional. It was a very pleasant experience. I would recommend this service to others. Thank You!

I was pleasantly surprised, by the quality of the service and support received, the person who attended me was super friendly and in a very professional way resolved my replacement with a quality product, the device arrived the next day, which adds a lot to your favor. . In fact, I have already recommended to my friends the hiring of your services.

I was beside myself when my daughter called me from the amusement park. She had left her phone with the ride operator so that her cell phone didn’t go flying off when the ride swung upside down. When she got off of the ride her phone was gone and the operator said “of course we are not responsible for loss or theft of your property.” Talk about being taken for a ride however when I immediately called AT&T to cut off service somehow they let me know I had insurance and I could breathe a little easier. The person taking my information was professional, caring and supportive. My daughter's phone arrived the next day. I am amazed such good service still exists. Thank you.

Thank you so much for replacing my Gen 6 iPad. You upgraded me to the Gen 7. I am so glad I took out the insurance. Had I not, I would be lost. The transfer from my old iPad to the new iPad very easy.

Received my replacement phone expeditiously. Process was smooth. Representative answered ask my questions and was very friendly. The fee being added to my AT&T bill made it even more convenient to pay the required deductible. A box and return label was also included: excellent!!

The instructions for return and transfer of data were perhaps a bit too minimalistic. Perhaps a more detailed instruction pamphlet could also be included beyond the basic 1, 2, 3, type instructions. The review process form itself while simple, also didn't seem to work which resulted in a lower rating at the very end (from 4 to 3 stars).

Kenya was friendly, informative and very efficient resolving the problem. The entire assertion team has been very very helpful through the entire process. Asurion did a fantastic job. Every time I have called I talk with a human in relatively short time, not an automated system.

For something that was surrounded around an accident, the customer service rep. made the process easy and reassuring. The new phone came next day which I was very surprised about and I was able to send the damage frame back with the materials supplied which again just made the process easy and put my mind at ease.

Online forms to complete to make claim were very simple to follow and very pleased with the results. Overall it took me 5 to 10 minutes. I received my replacement phone extremely quick through the mail. The deductible charges I’m getting a little ridiculous anymore nowadays but couldn’t get better service or a better price I think.

Very happy, got my new phone and all my personal data in tacked! Happy, happy, happy! I was surprised how fast my claim was completed and the assistant was very knowledgeable and helpful! I'm so happy I bought this insurance, the best insurance ever!❤️??

11pro iPhone fell in the water and would not charge anymore. I had to go buy a charger that was flat for it to charge and took it to the store. I was informed of the proper steps to take and simple and easy.

Experience was great! I received the phone in a very timely matter. Customer service was great. I would definitely recommend to a friend for the great quality of the company. Keep up the good work. Awesome workers. Again thank you very much.

Even though I didn't have all the information at first, you were still able to help me and guide me through what I needed to do. We received our replacement equipment in a timely fashion and the instructions to return the damaged equipment were easy to follow.

Excellent customer service! I was having trouble getting my phone set up and the customer service representative helped me out, quick and easy, once I got through on the phone. The only problem I had was getting through the prompts because it kept telling me to put in the code sent to my cell phone but, I could not access it because my phone was not set up--frustrating--and I waited on hold for 30 minutes.

Asurion did a great job with filing and processing my claim. I received my new device on the day they said I would. The representative was very professional and polite. I would recommend AT&T and Asurion to my family and friends.

The smooth transaction and the quick turnaround time was greatly appreciated. I expected that the process would be inconvenient, but I truly appreciate that it wasn't. It was nice to use the coverage that I pay for without all the extra hassle.

Easy and fair process. I like it that the whole process was available online. It's far better than having to scan and upload documents. I also had a great experience with the pro tech who helped me activate my son's replacement phone.

Wooh, what a GREAT claim experience. One short phone call got me courteous customer service, quick shipping and receipt of a tremendous upgrade to my lost tablet. I'm very glad that I had the insurance with your company. Thanks, Ron.

I had very good service with the agent with Asurion. I received my replacement phone the next day. I would recommend AT&T and Asurion insurance. I have been with AT&T since 1998 and my service has always been great. I have replaced several phone and I have not had any problems.

Mark was very helpful deciding on the right phone and plan as well as switching things over from my old phone to new. Also pointed out that I could get an IPAD that will interact with my I-phone better than my current Tablet for just a couple $$ more per month. First time at this store. Well worth the extra 10 minute drive!!

Everything was great until FedEx delivered my package! Someone on your end entered the wrong address so I had to go to FedEx way out of my way to pick up cellphone. I gave the right address. I’m sure of it but still got messed up.

Super easy to submit the claim. Processing the claim and getting the new phone was really quick. Phone even got here a day early. Good replacement device. I have had the insurance on other phones and always had good experiences with Asurion.

I talked with a very knowledgeable and kind woman that got my new iPad to me the next day after I turned in my claim. She was very nice and a pleasure to work with. Very happy with your quick response to my problem. Thank you so much. I will highly recommend Asurion. Thank you, Becky **.

I was very pleased with how easy the process was from receiving my phone the next day and setting my new phone up. I personally took my old phone to the Postal Office to be sent back to you on 6/7/21.

Very responsive, positive, and knowledgeable technician. Entire process from phone call to submit claim to completion was about 24 hours. They never had to enter my house and were in communication with me throughout the repair. I would definitely recommend them to friends and family.

My phone screen was cracked. Asurion sent a technician to my home and he replaced my screen in less than 20 minutes. It only cost me $29! Without the insurance it would have cost me up to $150! Great job!!

Great service, quick and painless and just what a customer needs. Thanks Asurion. When you pay for the insurance you want to just get it done without any hassles and that's exactly what happened in this transaction. Thanks again.

The man who repaired my phone was very friendly and extremely fast. He made a point of showing me exactly what he did to fix my phone and showed me the parts he replaced. Very helpful information and he took the extra time to answer my questions.

Helpful, quick and responsive. Once I was able to reach a representative it was smooth sailing. They were very helpful and attentive to my needs. I got my replacement as promised within 48 hours and I was able to get back to work once I updated the phone from the cloud. The lady on the phone was very patient and understanding about my unfortunate issue and was able to help me and process my claim. Thank you.

Zero stars! Misleading, and possibly fraudulent service. I reluctantly decided that I would take Asurion coverage for my new Samsung Note 9 around 2 years ago. I should have gone with my intuition and taken the coverage. All the amounts given below are close, but not exactly equal, to the actual amounts paid. Here is the cost breakdown. I paid around $550 in premiums before I broke the screen and made the phone unusable. The touch screen was actually blank, but the phone still operating underneath.

It was very easy to submit a claim and we received a prompt response when we had questions. We received our new phone quickly. Overall, it was a great experience given how stressful it is to lose your phone. Thank you.

Excellent! I dropped my phone on pavement, major Crack across the top of the screen, processed my claim on your website that very night and had an appointment at ubreakifix the next afternoon, they did a pro screen replacement and my galaxy A715G has been fine ever since. Thanks to both of you for a repair well done!

Your online tech support consultant, Elijah, was extremely helpful and very nice. He helped me with getting my stuff moved over and was just so very nice. This was my first experience and I hope all my interactions with Asurion are always this pleasant and wonderful.

It was an easy process. Thank You for making it an easy and painless process. I hope I will still be able to use the insurance if needed in the future. I would recommend your service to a friend. Thank You!

It was fast and easy help, no complaints from me. Glad to have gotten the help to fix my phone's screen, and due to the covid pandemic going on, everything was safely done and professionally done. Glad to have purchased the protection plan.

Once I was able to get to the correct person, Domonique was extremely helpful and solution driven. She took great care of me and was able to make sure that I didn't have any down time on my phone. Overall good experience.

Everything went very smooth. The transaction from start to finish was surprisingly smooth and fast. Thank you. Ann. I really don't have anything else to say because everything went without a hitch. I am glad I had insurance and am glad you honored it.

Excellent communication. The process was clear & understandable. So quick in delivery it was mind blowing. FANTASTIC JOB! Then, the return addressed box was extremely simple to use and to return to Asurion. I am so happy that AT&T has asurion as its insurance entity.

Awesome experience, very knowledgeable and respectful technician! Thank you for a great service! I would definitely recommend this service to all of my friends. Tech called before he arrived and was on time. The service that is provided is 1st class. A continuous thank you for your great service.

We received Great service. It was fairly easy to get to a live person that was friendly and knowledgeable. The second time we called she spent over an hour with us to try to get the phone working and was able to get us to the right person to resolve the issue.

I've used my insurance plan twice - once for a non-working phone and once for a new screen. Both times worked great. For the replacement phone, there were some documentation requirements that took some effort - but that's to be expected. The screen repair was super easy and very reasonably priced. I would recommend!

I love AT&T, they are the best in customer service, the employees are very friendly and helpful! They have patience also. Love the Amarillo At&t on Gem Lake road. They're knowledgeable of the products and they also don't mind helping you until you are sure that you can work your device.

I actually had a great experience with the person I spoke with. The issue I have has nothing to do with the person I spoke with. I called the Assurant number more than 10 times and 10 as a minimum. The phone would hang up on me numerous times. The website did not work for nothing in the world. I tried the website 5 times. You guys need to update your website/communicate service.

I was very impressed with the fast service in replacing my Kyocera phone. I was also impressed with the ease in making the claim. My only disappointment is that the replacement phone had an android operating system that is now two generations out of date.

Needed to fix the broken screen on my iPad. My daughter uses this iPad and somehow managed to destroy her screen! When my model was on back order, I called back and without any hesitation, the Rep sent an upgraded replacement! The Asurion Reps were always friendly and very helpful.

Your team was Quick and responsive. This was the second time I had to use your services. Thank you for the great customer service. I will be sure to use this service again and again and again and again and again.

Absolutely outstanding service. I received the replacement phone in 48 hours. Only issue was the replacement Sim card did not fit the phone. I had to go to an Att store to get the card. Brand new replacement phone with a charger which was needed. I am satisfied with my experience. No issues with my device.

Our daughter's phone got damaged in a fall. Half of the screen wouldn't work at all. We were very please with the service and speed that our case was handled. And how fast the replacement phone arrived. Thank you very much!

The Agent who assisted my grandson and me was very thorough in his explanations every step of the way so that we could understand exactly what was being done. To my surprise, the new phone arrived the next day! What a blessing! Thank you.

Lost a phone and your very nicely replaced it and Thank you very much and we never have found the old phone. Thank you again. Just wished the cell phone service was better. Reception is poor here and we have a tower close by.

I had just received a new phone because my old phone had went out completely, and the new one fell and cracked. They helped me get a new one and saved me much money. I'm grateful for Asurion and the staff. They were very friendly and helpful. Even when I had filled the online form out, it was easy to do.

Asurion has an easy site to file your claim and the replacement device arrived on time. I appreciate how simple the steps to file and submit a claim are and how conveniently the address for shipment is able to be changed.

I had a great experience when my phone is replaced within 24 hours. Customer service was amazing and listen to my needs. I would highly recommend this company for anybody needing to replace her phone or if need a peace of mind.

It was a simple experience with people involved in the process however I was shipped a defective phone and had to get another one. I was worried because I rely on my phone for work. I have completed the process and the two phones have been shipped back today.

Amazing person who helped me. Please more efficient like him and very very kind. He made my experience nice. I have had meet by phone a person like him. I wish if have another problem like the one he helped.

My phone was lost at a lake while I was visiting friends. I was able to get online the next day to file a claim. Super easy to file the claim and received the device very quickly. I am very happy with the transaction so far.

It was great experience when I had my screen repaired. I enjoyed the idea of how many choices were available for me when deciding on how to I wanted to get my screen repaired. Being able to go to the facility and drop it off while I shopped was a good thing.

My phone was stolen at Wal-mart Harbison Blvd., Columbia, SC. Wal-mart was absolutely NO help. Asurion had a replacement phone delivered within 48 hours. I am so thankful that I had insured my phone with Asurion. I would definitely recommend this company.

Asurion 5 stars!, AT&T 4 stars for activation instructions. Asurion sent a brand new replacement phone by FedEx. No hassle. The only issue was with the activation instructions. The email steps to activate the phone are for a replaced damaged phone. The phone was stolen and it had to be reactivated by calling AT&T and getting them to do their voodoo to get the phone on line. The insurance turned out to be a big help and I received a discount for the replacement because I had not had a claim. Definitely worth the money on a $1,000 iPhone.

The customer service was great and kind. Everything went smoothly and I was connected and up and running with my new replacement phone in only 2 days. The only thing that could be better is they said they’ll call back in 24 hours I verify the stolen phone was off but it took them 3-4 days to call me so when I called back they apologized and took care of everything. Now I’m up and running thanks ASURION.

I love doing everything online. AT&T is awesome company to have. Everyone is friendly and very much helpful. My whole family and friends have AT&T, plus we have the DirecTv through AT&T. I wouldn’t use none else but AT&T. Thank you!!! For your services.

Great company and no hassles or hesitations to resolve your phone issues, I recommend Asurion insurance for everyone’s phone or any mobile devices. They are nice and helpful with all questions asked and knowledgeable of all questions. Please consider their insurance.

The process was quick. The vendor was great! The repair shop was convenient and there was no hassle when I took my phone in. I would definitely recommend Asurion to friends and family. I have all my electronics covered by Asurion.

Always on top of claims! Extremely fast in getting replacement phone to me! This is my second claim in the last year and Asurion is always willing to work with all involved even AT&T, actually Asurion works harder for you than AT&T does! Highly recommend Asurion!

The HomePlus representative was AWESOME. Suzanne...I believe...She listened, documented my claim and explained all the details of the repair process. Afterwards she asked if I had any questions or concerns. Her politeness, kind demeanor and ability to make me feel like a valued customer was invaluable.

I would give 20 stars if I could. Shelonda was the best customer service representative I have ever had. I called because I wanted to see if I could replace my phone due to the back coming unglued. She was so kind and patient. She was thoughtful and genuine. She walked me through everything. Then she explained the home protection plan and answered all my questions with ease. Thank you Shelonda!

Your representative recommended a super upgraded replacement phone when you could not replace my older model LG-G6. It arrived the next day!. AMAZING service! My thanks for her time checking features of the 2 newer phone offered. I appreciate her going the extra mile and taking the time to do this.

I was astonished at how fast Asurion sent me my new Apple Watch and how easy the the process was. The watch arrived in one day. There even was a set up video. I would definitely recommend Asurion and I will make sure to use Asurion for future purchases.

Good experience.. Fast service and easy to book my appointment. Glad I have insurance!! Thank you Asurion!! I also received a 1 year warranty as well and that's great news! I would recommend a friend, to use this service. It doesn't cost much!

At-home screen repair, went great! Very easy! I was able to prepay for the visit, the technician was very friendly and helpful, and the repair was done quickly. I will definitely use this service again whenever the issue can be taken care of at my home.

I received my replacement ahead of the projected time and it is great. The agent who took my claimed was very professional and timely. He was able to answer all of my concerns. I felt very confident that I would get my replacement in a timely manner.

Fast and easy service. I couldn't believe how great your service was. They came right to my house and did the job. Finished my screen in like 20 minutes. Great job. You provide a wonderful service. Thank you so much.

From start to finish, the process of replacing my broken phone was easy and quick. Talked with agent and within 24 hours a new phone was sent with a prepared return box. The information and instructions were easy to follow and I was very happy.

Everything was Great. It was a simple process and I didn’t have a problem getting a new phone at all. Phone came in 2 days. Deductible was kinda steep for me but overall it was fast and great. Thank you.

Finally someone picked up. I needed a replacement envelope to mail my phone back. She assured me I’d get within 24 hrs. I’m going to be upset if I’m charged 250.00. Please overnight a mailing envelope to me so I can as n send phone back. Please research who I spoke to.

Ordered new replacement phone for lost phone took 3 days. Was very helpful in all the help that we needed. Had the manager and Samsung expert help me and they both were great and brought my stress level down during a move from Hawaii to mainland. Will use them again for a provider.

Service member came to my home during a pandemic (very COVID conscious). He was very professional. The service was done correctly within a short amount of time. The end result was a successful screen replacement for an inexpensive cost! The service was provided outside in the comfort of his vehicle.

No problems. Easy claim and quick service. All claim done online and quick response with deductible. Do not know of a better way to handle claims. Wouldn't want it to be handled any other way. Would recommend it to anyone.

Tech was able to come right to my door and fix my screen while sitting in my driveway. Loved that cause, last time I had to drive 80 miles roundtrip for the nearest technician. I've had to use Asurion a couple of times for this phone and they have always done a great job.

This was a very great experience. The shipping was fast, there was great communication throughout the process, The activating your phone email was also a plus along with follow up emails and even the email to submit this review. This was definitely a great experience overall.

I used Asurion for a replacement device for my daughter. Once I finally got a good number to reach a representative the process was quick and easy. The rep I spoke with was professional, patient, and understanding. It was my second time calling for my kids' replacement phones. The phone was shipped in good condition on the date provided.

Outstanding customer service assisting with setting up my new phone. Very knowledgeable about the process and patient with me while I was trying to things he was requesting of me. He made the process so much easier. No complaints at all, Outstanding overall.

Was able to handle everything online and received the replacement phone the next day. Process was easy and simple. Phone set up easy. Instructions were clear. Did have to call customer service with a question. Problem was resolved and didn't really have any issues. Really glad I got the insurance plan.

Great service and quick replacement of my device. The process was smooth from start to finish. The deactivation of the replaced device also was a seamless process. Asurion took care of everything that needed to be done. Great job, would highly recommend this company.

I’ve been dealing with Asurion for years through AT&T and they have always came through with their end of the deal when it comes to sending out devices. No matter if they're broke or lost they’ve sent me out my replacement devices always the next business day. This one came just as quick and I needed to because it was my grandbaby’s iPad. I am truly a satisfied customer. Thanks again.

I'm very satisfied with the service I received from Asurion. The phone arrived timely with no delays. I was able to return the old phone with no problems. It definitely pays to maintain insurance. And it's good to know that Asurion is there when I need them.

Very helpful in replacing my husband’s iPhone. Even though it wasn’t delivered the same day because it was raining???‍♀️ It was delivered by UPS a day later. They were fast and professional in helping with our claim. The representative that called was nice and professional as well.

Great overall experience with quick turnaround. The whole process was very easy and our problem was taken care of without issue. It was a very pleasant experience, and makes paying for the protection every month totally worth it.

Getting my phone replaced was a simple process and the next day turn-around time was greatly appreciated. I would have preferred to have been able to pick up a unit at a local Verizon store that day, but there was no option for this. Thanks for all the help!

Everything is fine except I am having trouble connecting to the Bluetooth in my car. The car code and phone code doesn’t seem to see each other. Didn’t have this problem before, but after the phone work, I have this problem now.

Thank you to the young lady who took up her precious time to help me get my new phone re-programmed. We got cut off a few times and this lady called me back. May God continue to bless her in all her endeavors. I know nothing about computers or this fancy phone my granddaughter got for me. Thank God for employees like this lady. She helped me Sat. 05/29/2021 (Asurion).

Very pleased with the repair and the service did not take long. I have been a Verizon customer and have internet and home phone with cell and so far so good. That is all I have to say about this claim.

Fast, friendly, and professional service!! Replacement device arrived within 24 hours of my call to start the claim. I also appreciated the reminder call on returning my old device and Asurion's patience with me since I wasn't sure how to wipe & reset the old phone to factory settings. This is one insurance policy that is definitely worth having!!

Super great service. Technician was incredible. Extremely personable! Initially the screen didn't arrive so the tech drove to my work and was super efficient and fast. Screen is perfect again. A+ service. Very impressive. Thanks so much! I hope I don't need to see him again but if I do I know it will be perfect again.

Phone came fast and upgraded. Very satisfied with the speed and urgency of the fact I needed a phone. I will be suggesting this to everyone I know and making sure I keep my protection for future endeavors.

Process was easy but I was sent a baby blue phone. I called customer service, they were very friendly and helpful but said they do not guarantee color. She double checked and the only color in the warehouse was the baby blue I got. If you are not going to guarantee color them at least stick to neutral colors. Baby blue shouldn't be an option, neither should pink, purple, etc. I would have been fine with black, white, gray, etc. Basically I paid $200 for a replacement phone and hate the color. Pros: fast, easy, friendly, replacement phone in good condition. Cons: high deductible, might get a color you hate.

My wife left her phone in a restroom and someone took it and turned it off so we could not track it. Went to the ATT in Kennewick and Freddy filed the insurance form on Friday and we had a phone FedEx on Saturday. Wow! Just in time for the Memorial Day weekend. Thank you all so much. We don’t often get to send a big shoutout for outstanding service! Thank you.

I've had a few claims taken care of from Asurion. They've all been processed timely and I've gotten my devices faster than thought was possible. Haven't had a bad experience and hoping it stays this way! Thank you Asurion for your help.

The young lady that help me was outstanding. She was very helpful and and was concerned about my problems and was willing to help me in any way she could and took the time to make sure I was pleased and problem was solved.

Phone was replaced and everything went along fine. We reported it missing because my husband left it on the roof of his car and somewhere along the way home it must have fallen off because we could not find it anywhere. At least we were able to log into Asurion and get it replaced.

The phone arrived very quickly and I was able to set up the phone. All the instruction provided were very easy to follow and allowed me to set up my new phone by myself without using a computer and or going to the store to require assistance. I am currently making arrangements to send my old phone back.

Apple Watch was unable to be located and so it was replaced and shipped super quick! Great customer service on the phone as well! This insurance has been well worth the money and we have always been impressed with the customer service.

Insurance claim was fast. Besides I absolutely hated the automated service part. Like let me just speak to a real person!!! I would prefer to speak to a living person from the beginning. I hate talking to computers! It’s frustrating when I have an issue that I have to talk to a darn computer about. Really wish that wasn’t the case. But I did receive the replacement in less than 24 hours so that was amazing!!

Process was simple and quick. One thing I’d like to mention though, is person who came to my house to fix the phone would not fix it because the phone would not turn on. It later did turn on once I charged it a little. The person at the AT&T store said that he should have fixed it regardless of whether he turned on or not. I am not sure who is correct.

Couldn't believe I dropped and cracked the screen. The claim process was easy and the replacement phone arrived when they said it would. Only issue was transferring to new phone. The screen was not responsive in exactly the place that I needed to use for the transfer. The Verizon employee was awesome. He had encountered that same issue before. It took about 20 to 30 minutes but he got my new phone up and going. The transfer process would have been much easier if the screen worked.

I dropped my phone which affected the LCD screen - A replacement sent the next day after claim was submitted. I went to AT&T Store to get my new phone set up. Prompt service - I have no no issues to report. Satisfied with the service.

I had a great experience when I went to return two phones at the local AT& T store. One had been dropped in the toilet the other a cracked screen. Both were under warranty and replaced within 24 hours. I went back to the store with the new phones and the rep there helped me get the phones set up. Thanks for the great service.

Friendly and efficient. I was welcomed and well taken care of. I did not feel like burden. My phone was stolen which was stressful. I received my phone the next day! I will recommend to family and friends to always get the insurance protection. Have a great week!

Once the Corporate store agent filed my claim online I had my replacement phone in 2 days. Good work. I did not have as good of a response with the franchise store rep. or the agents in the Philippines. I have a very hard time understanding their language. I asked to be transferred to an agent in the USA three times but they would not do this.

I have used Asurion for many years now. I have never regretted the money spent to insure my cellphones. The new automated claim process is quite easy. When I did need to speak to a human, it was possible! All my needs were met.

Mark was extremely helpful in activating a new phone and transferring all the data from my old cell. But they need to hire more workers. He was alone on the floor with six customers waiting. You will lose business if people have to wait too long.

I found my lost phone but I received the replacement the same day I found it. Return the device same day. Was fast and concern about my phone. Thanks for the help. All the customer service personnel was respectful and very helpful. I really appreciate the help.

FedEx delivered replacement phone to wrong address. Did not get phone on day promised. Getting transferred from iPad, since old phone was locked up took awhile. Then getting to talk to a human to get phone service was a major pain. Computerized phone answering system was extremely hard to negotiate to get to a human for help. Humans were great in getting my phone service activated.

It was really easy filing the claim online. The process was simple. The device came in really fast and was in great condition. Having the option to have everything affected replaced was awesome as well. Made the whole thing stress free.

Easy online claim filing and very fast delivery of phone. The only problem that I have had was receiving a defective replacement phone twice. It was a very difficult process that you had to do to prove the phones weren’t working correctly. The phones were replaced.

Amazing! So patient and knowledgeable. Worked tirelessly to help me and was very willing to keep working. My only complaint is that we scheduled a call back on my first call and she never called back. Second person I was connected with was just as awesome.

The process was fast and easy, I wasn’t able to do all of it online. The representative that handled my case was very professional and courteous. I received my new device in two days. Awesome service. Thank you so much.

I dropped my iPhone XS Max and smashed the back. I called Asurion and a representative helped me file a claim and I got a replacement one delivered to my home the next day. The whole process was fast and painless. My representative was very helpful and communicated very clearly about everything. My new phone came with next day delivery and instructions on how to return the old phone.

AT&T helped me file my claim. I received my new phone promptly and returned my old one without issue. I did have to contact AT&T to help me with a few things. I am pleased with my experience thus far.

The technician was very knowledgeable, efficient and friendly. The phone was fixed in a fraction of the allotted time. I would recommend their services. We had a positive, pleasant experience with this repair. We even subscribed to the policy to protect the electronics in our home.

At first, automated service was long wait - but after I spoke to a "live" rep, the customer service reps were very patient & helpful. They were very knowledgeable & walked me through the process of receiving my new device & returning it.

It was an awesome experience. Phone arrived in a timely manner. The process over the phone could’ve been shorter but overall everything great. I would recommend to friends and family. I do not see any improvements that need to be made at this particular time.