Asurion Reviews

The process for getting my replacement phone went smoothly. The agent was professional and courteous. She clearly gave me the instructions on how to return my old phone including take a picture of the return label for my record just in case the return was not received for some reason.

Attempts were made to determine if the phone could be fixed with a reset and when that didn't work, a refurbished phone was sent to me. The individuals that I dealt with were very courteous, understanding and made every effort they could to assist with my problem.

It is a little confusing when you first go in the website but they have pretty simple instructions. I would like it to be in other languages for people who English is not their first language they speak. But besides that everything was nice and simple and got my phone fixed.

Had to jump thru a lot of hoops to get approval. But operator stayed on the line while I was trying to make sure I provided everything that was needed so I didn't have to wait for a response. Very nice lady.

I am not happy receiving a phone marked remanufactured by Asurion. I believe it lessens the value of my phone that I am still paying for! I feel the the insurance is a scam! I pay $17 per month for a used phone!

Although the deductible is a little pricey, my phone always arrives the very next day and it's easy to setup and I don't have to use valuable time going to the Verizon store to have them set it up for me.

Fast delivery and replacement!!! So glad to have a new working phone. Thanks so much! The replacement arrived the next day and I was back up and running in a couple hours. The online submission was easy and everything went so smoothly. I couldn't imagine not having Asurion coverage with the way phones break and go missing nowadays.

I received the phone on time and the delivery was excellent. The phone freezes and stops completely at times then a lot of my calls are dropped. Thank you for checking on the service provided. Would it be possible to get a different phone because this one seems to not work right?

The process to file a claim was very easy. The New watch arrived quickly, when I called customer service to ask a question they were friendly and answered my question. Overall Easy, pain free process. New watch was easy to set up.

This company keep their word and had no problem shipping my replacement phone the very next day. Amazing service! Phone came in brand new condition and had no problems with it. They work quick and efficiently to a high standard. Recommend Asurion for everyone!

It took about 3 weeks to get my replacement phone because someone from your company did not place the order after I called. I had to call again when the phone did not arrived. The replacement phone is operable however I do have some issues when I try to unlock it. The keypad does not always respond when tapped.

The service very efficient and quick. The replacement is working well. Since the phone was lost in the lake he only had disruption of service for 48 hours. Thank you for a fast response to our needs. Joe And Fran 02/22/22.

Service was fast and easy. New phone showed up within 2 days. The only problem I ever have is getting the new phone activated. Seems like it's always a little bit of a hassle but nevertheless very happy with the service.

Everything went smoothly from problem ID through receipt of replacement phone. I had a little difficulty with set-up on replacement phone, but got through it. Due to no problem on Asurion end received notice that Asurion did not receive my old phone. That the glitch made me waste time looking for a receipt. Asurion acknowledged that my old phone was actually there.

I had a physical defect with my phone that wasn’t due to any known damage. I called in to Asurion and they made it easy for me to file a claim and get a replacement device in a timely manner. I had a new phone in 2 days and spent less than 30 minutes on the phone with them, which was great.

Very helpful with either the replacement for my daughter's table or my phone. Have gone out of their way to make sure I get what I need as soon as possible. They are there to help and have been awesome every time I have dealt with them.

Got a new phone quickly. Verizon helped us set it up so that it was working in minutes. This was so important because I use my phone for work. Returning the phone was simple--just placed it in the here-paid envelop and then into my mailbox.

I gave you guys a five grade customer service. Fast on receiving the new phone. I am very happy to have you guys. Thank you so much. You guys take stress off our backs when something's going on with our phones and you guys take it seriously. I really appreciate it.

Sara ** walked me through the return process. I’m happily using a cellphone that works now. She was sympathetic, kind and helpful at walking me through the entire return process. I wanted to leave her top marks, but when I was transferred the call was dropped. I ended up talking to another extremely helpful person, but still wanted to leave positive feedback for Sara **. Much appreciated.

Great service. The first phone did not work and they sent another one the next day. Everything arrived when they said it would. Maybe it was the phone... Maybe it was me, either way the response was very, very timely. I am so glad I have this insurance.

Great serves, fast delivery replacement unit. Next day!! I am never disappointed with extender warranty. We use Asurion few time always helpful. Making my claim was easy and efficient. I was promised my replacement in 2 business days, in came in 1 day and was delivered on a Saturday. Fast service, thank you!

Fast, easy and trouble free! The claim process was very well explained and easy to complete. The replacement device was sent quickly and with UPS, my preferred carrier. Great experience overall, which is nice after having a bad experience of a damaged phone.

Provided excellent service and follow up. The broken phone was replaced with an equal phone and step by step instructions for returning the broken phone. I lost the return envelope and they sent me a new one. Excellent service. I highly recommend insuring your phone.

I am totally satisfied with the process. Asurion simplifies the process with easy to follow instructions. Replacement of cell phone was next day. Absolutely excellent service....Thank you Asurion for great job and your excellent customer rapport. I highly recommend Asurion to anyone who needs their services.

The replacement iPad arrived quickly; it was perfect. However, the return box they sent me was too small, so I had to package in a different box to return the damaged iPad. Other than the wrong return packaging, everything else was fine.

Received the replacement phone within 48 hours of my claim. Very helpful, Very friendly, polite and professional young lady at Verizon in Spencer Iowa. She explained the process and got everything done in a matter of minutes. Thank you.

I called and told what happened, they said there was a phone just like mine on hand and two days later a UPS truck delivered it to me. Fast service and no problems at all. Glad I had Asurion there to look out for me, I highly recommend.

It is a little confusing when you first go in the website but they have pretty simple instructions. I would like it to be in other languages for people who English is not their first language they speak but besides that everything was nice and simple and got my phone fixed

I received great service, with quick response on getting my phone replaced and easy instructions on how to return my damaged phone. Super easy to file claim online and the prepaid packaging for return made it super easy. My phone arrived in just a few days.

Replacing my broken phone through your company was easier and less painful than when I bought it new at Verizon. Very well done. Phone was perfect and the replacement process makes me want to break it again.

I received my replacement phone with in 3 days. The claim went very quick and easy. I would definitely recommend to a friend. The deductible was fair. All the accessories were included with the phone that I asked for, it was a very pleasurable dealing.

It took me over 2 weeks to get a replacement phone for the phone that was lost and the process seemed way more complicated than it needed to be especially the one you need to report last or stolen. The replacement time was way too long.

My 5 rating is based on Jeri **. After dealing with a broken phone and speaking with representatives since October 2021, it was only resolved in February 16. Jeri ** was professional, knowledgeable, followed up and showed empathy. Prior to speaking with her I would say no to referring anyone to Asurion.

This is company will be your worst nightmare when it comes to customer service. When they make mistakes and create issues for you they will not compensate, remember or record anything they do. When you call back in, they just act like nothing happened and start acting like robots repeating themselves. Stay away and get your money back if you can. They are the worst company to deal with. Especially Albert.

Replacement phone arrived very quickly. Thank You! Asurion reps were very understanding when I asked for a couple of more weeks to return the damaged phone because Fedex had damaged another phone that I had ordered prior to filing the claim.

Excellent response and fast shipping. Very easy to get our phone replaced with excellent customer service. The phone came exactly as expected with easy instructions to follow to transition the old phone to the new one. I additional calls needed to set it up.

It took me a bit to find out how to file a claim. I stopped and asked a Verizon employee. Once I logged on to the website it was so easy. They even provided an envelope to send my damaged phone to them. It only took 2 days to get my new phone. Super fast and super easy!

Asurion was prompt about delivering my replacement phone as I had requested. They had very clear instructions written and enclosed with the new phone on returning my old phone. I was happy with the overall process and the people who answered questions as I began the process of replacing my old phone which had been damaged.

Replacement phone arrived in the timeframe that the agent stated in the call. The unit was as stated a replacement phone for the one with the cracked screen that needed to be repaired. The agent even matched the pricing for the replacement unit at the cost of the replacement screen fee.

Our person from Asurion was very nice and worked very hard to help us with the situation we had with the new phone. Asurion sent us a phone that the new SIM card would not work. We had to go to a Verizon store to complete our setup. Thank you.

I was very pleased with my replacement phone. I made an appointment with Verizon to set up my new phone. The phone arrived in the stated time frame & I was able to return it & the return was verified by Asurion. Everything was smooth & effortless.

We are very happy with the experience of Asurion. We received our replacement item in a timely manner and it is working just fine. I would recommend to anyone that they get insurance through Asurion for their electronic devices. It is very helpful to have.

I was satisfied although I was mailed the wrong phone at first. But the correct phone was mailed the next day. The operator was very helpful. She was very professional and help me the customer understand any issues I might have had.

I had a cracked screen I needed repaired. I made an appt and the tech did not show. I called and they rescheduled me and the tech did not show for the second time. Same thing a third time. Every time I spoke with someone on the phone they were so nice and so helpful in answering all my questions and helping me get rescheduled. After the third no show I spoke with someone that got me a new phone shipped to me and I did not have to deal with a technician not showing anymore. They helped me all along the way and made up for the inconvenience.

I lost my phone. It is carried thru my son Charles **, and because he had insurance, I got a new Android. The first one, was defective and after several phone calls and trips to Verizon, I finally got the new phone and it works great.

Back in September, a Verizon Wireless rep convinced me to purchase their protection plan for my home, called Verizon Home Protect with coverage being serviced through Asurion. For $25 per month, all of my home devices and electronics would be covered for repair or replacement, including TVs, desktops, laptops, home office equipment, tablets, Nest, Ring, everything.

I was super duper happy on how fast I got my new phone and how much little bit of time it took for Asurion to complete the whole entire process. My new phone is working out great. I love my Galaxy S21 ultra. I can't wait till I upgrade to the new one.

This service is great, I've used it for years with 7 devices on my Verizon account. I use it at least 4 times a year. Devices are replace within 48 hours max every time, usually with 24 hours. I do pay extra on my plan so that all 7 devices are covered I have had times where I have had to replace all 7 devices within 1 year time before. If you have kids this play is great.

We had set an appointment to have our screen repaired. The day of repair we were never contacted about a time or when to expect someone. Finally after a no show and no calls I had to just order a replacement phone.

The gentleman in the Valdosta Georgia store was so helpful and efficient. Verizon needs more employees like him!! In the past I was told to handle it myself and it was a long process. So thanks Valdosta for having great customer service.

Had a great experience. Fast and accurate info for guidance. Could have not been any better. Wish all my customer services were all as good as yours was. Thank you again for your service. You will highly be recommended. BEST SERVICE EVER

My replacement phone arrived quickly and set up was easy. I took my SIM card from my old phone and placed it in the replacement phone. All of my apps transferred over. The hardest part of the process was deleting everything from my old phone.

Great called, got a new phone in three days. Service was great and placing claim was easy.. Have filed claims in past Asurion always handles claims with Expediency. They have not let me know if there's going to be a charge for the phone as of yet.

This is a great service. The only thing I would say is that the cost to trade your device in is too high. What you should do instead of charging 250 to get sent a device to trade and 15 bucks to fix mine is send back the money except the what you would charge to fix the phone once you get the phone from the customer. You're not losing anything if they do send in the phone. If they don't send in the phone then keep the money.

Y'all Awesome!! Phone gets here fast!! Excellent service!! Best Insurance out there for cell phones!! Y'all building a fix it here locally for even better service. I'm a farmer and my job is hard my apple products and y'all take care of me every time. Thank y'all so much.

Online claim process was very simple and the instructions were clear. Asurion's Response was fast and I had my iPad Pro in a couple of days. The process was very easy and exceeded my expectations. I was very pleased with the results.

Easy, quick, friendly service!! Was able to turn off old devices and set up new ones with the help of the service rep on the phone. No hassle, no long hold times. Very helpful and informative. So glad I have the added protection on my devices!

The phone function grades but they’re a little bit of complicating factors that make me dissatisfied with the performance at this phone. Sometimes when I close apps that display glitches out. Also I think they replacing the Wi-Fi and cellular receivers with cheaper parts due to the fact since getting this phone I have gotten very poor service and cannot use my Wi-Fi.

Verizon customer for over 25 years. First time needing repair service. They provided very fast and prompt service. Easy to follow and submit online since there are no repair shops in my area. Very happy with the replacement product so far.

I got my replacement device within 30 hours of placing my claim. The device is technically refurbished by Asurion, not brand new, which I wasn't aware of originally, however I could have easily missed the fine print. I've had it about a month now with zero issues and they do have a 12 month replacement for any abnormal device issues it may have. I've been very pleased with my experience this far.

Phone replacement for the Samsung Z-Flip3. The screen delaminated/separated and the screen went black. The process was quick and easy, with the replacement arriving within 24 hours from the claim. The new device setup was easy and quick, requiring just a switch of the sim card.

My phone was replaced very quickly with very clear easy instructions and box already for my damaged phone to be mailed to them. My replacement phone is wonderful. Thank you. Customer service was awesome.

My phone fell out of my car on to the concrete garage floor. It ended up being inoperable, not just a cracked screen. There were no questions asked. Asurion was very prompt responding. I had my new phone in 1 day. Excellent service!

The replacement device process was fine, the device arrived no problem but I ended up not needing it so I returned it the day after I received and I have still not been reimbursed my payment. I'm not sure why it takes so long but that is a very unpleasant customer experience. I've never had to wait 2 months for a refund before and it makes me question whether this service is worth it. Not to mention the cost of the replacement has doubled in the last year and the monthly payment has also increased.

Not really any complaints, or issues that I can think to say. The only small incident was getting extra phone in Post Office Box, because I was told that 1st shipment was not received at destination, & when I contacted you guys another shipment was sent to a physical address in Flagstaff AZ to a niece's address, & when that was done, 1st shipment that I thought got lost & sent back (I found in my P. O. #). Because address was incorrect where I bought the original phone in Flagstaff store, But aside all that, all went well & thank you, And I sent phone back that I thought never received, all went well, thank you.

Customer service associates helped greatly in an efficient way to get us the phone we needed. We also got it in a such short amount of time. We had some trouble as far as waiting for funds, but as soon as got them, everyone at Asurion helped us and took care of us! Thank you!

I have always had great service with the insurance through Verizon Wireless. The only complaint(s) I have here is that I was told repeatedly by Verizon that my new phone would arrive in 3 to 5 business days and it was a little over 2 weeks. Also, Verizon told me it would be arriving by U. S. Mail and when I called your customer service they told me it would be delivered by FedEx, which it was. One other thing, that phone that was replaced, fell apart in my hand through no fault of my own as I am very protective of my phones, yet I was forced to pay an additional $19.00 as the phone was damaged. I feel it is unfair to pay for insurance when sold a piece of crap, and then have to pay additional to get the phone replaced....I thought that is what the insurance is for. I believe in this instance it was just to make a little more money for your company....Poor customer service.

Broke it due to my own lack of attention (attn users; Samsung fold phone will NOT support 200 lbs when fully open) so had to pay deductible, but otherwise completely happy with entire process. New Galaxy Z-Fold phone arrived faster than I could get the broken one back to them.

I received a replacement phone about a month ago. I am disappointed in the quality of the camera on my replacement. It is supposedly the same phone that I had but the camera quality on the replacement is terrible. My pictures are always blurry. I am extremely disappointed.

Great service, very fast and such an easy process. I would recommend this service to anyone. I thought it would be a hassle but it wasn’t. I will continue to use Asurion and will definitely recommend this to anyone who buys a cell phone to carry this insurance.

Phone showed up quickly and it was easy to send back the old one. Setup instructions were included so it made it easy to get everything moved over to the new phone. Highly recommend having the insurance.

My headphone jack messed up on my phone. My phone constantly said I had headphones in, even though I didn't. I called Asurion, and from the beginning, the transaction was easy, and shipping was fast. I could not ask for a better transaction.

I was happy that they finally got the right phone to me. Very disappointed that I had to pay $189.00. I thought it was way too much. I was also disappointed that I was not able to get the screen replaced rather then getting a new one. I think if a phone is under 90 days old that just a replacement phone should be sent.

Yes I would recommend Asurion to my friends because of no hassle claims. All I needed was my phone number. Usually it’ll take at least a month to claim but it only took about a week to get me back going so thank y’all very much.

Your customer service is very good. My last contact was excellent. The only reason for 4 instead of 5 stars was the unexpected high deductible on my claim. That and a communications problem between Asurion and Ufixit repair service, it was fine.

The claim process was smooth and easy. My replacement arrived the next day with detailed instructions on how to set it up; inside was a pre stamped envelope to return my damaged phone. The customer service representative I spoke with was very helpful, knowledgeable and caring! Great experience!

Great service. Was very fast, and phone was in excellent condition. Phone looks like new and battery has kept a good charge. Thank you for the rapid service as I use the phone for my business. Took it to local Verizon Store Russell Cellular. They provided great service as usually.

Very fast, incredibly great service!!! I turned in my claim and in a few minutes it was approved! The phone arrived in perfect condition in a couple days! Returned the phone and got a confirmation email in a few days! I Would definitely recommend this service to all my friends! Way to go!

Great job on phone replacement. I love being with Verizon services no. The phone was receiving was great and changing my contacts was easy. Looking to future service with Verizon. Been a customer since 2009 and haven't had a problem with service or phone replacement.

I had a cracked glass back that could not be fixed unfortunately on the iPhone 12 Pro Max. Phone call took a little time, but no problems there. Once the claim was approved, the replacement phone was shipped fast. No issues. Very smooth transaction. Thank you!

The process was simple and straightforward. I received the replacement phone promptly. I was able to transfer service easily with one call. I only wish there were instructions on how to reset the old phone before I shipped it back.

The phone came promptly and was super easy to send my old device back since the package and label were ready. I did have a hard time getting Find My iPhone to stop tracking. I think having more clear instructions for how to do this through iCloud for people who don't have a functioning phone would be helpful.

The employee at Verizon was very helpful in getting my new phone ordered. When my phone arrived I went back to get all my information transferred. I was very happy. I think I said all that needed to be said.

I had a Very smooth transaction with Very professional service. I was helped by a Pleasant, courteous service rep. I Would recommend in the future to other people. They provided Fast shipping with tracking information.

Doing the warranty on the phone was very smooth and easy going And that is just great. It didn't take a lot of time that they were very understanding ending and then you send your phone back just that easy.

Fast and friendly service. I received the product within the said amount of time. I returned the broken product with the free shipping label which was good and convenient for me. The representative was friendly and very helpful in my need. Answered any question I had.

I was on vacation when my phone got ruined in the gulf. I received my phone the very next day after reporting it which made me very happy. Very easy. No hassle. Thanks for being reliable & dependable. I almost didn't get the insurance on my phone. So glad I did. Money well spent.

I would like to share my recent few experiences with Asurion. They have been horrible and customer service has gone downhill and I have had them for over 20 years. I had opened a phone claim back in Oct of 21 and I had received two phones and didn't work. I called multiple time a week and finally a supervisor said to me, "Send them back and will give you a check for your old phone." I was like ok, and she also said for the inconvenience that when this was all over and closed, I could get my deductible back for all my issues. I finally got my check late Nov. 21 and ordered a new phone and got it in Dec. 21.

I was told my new replacement device would be arriving. The tech called me from nearby and arrived shortly thereafter. She came to the door and introduced herself and then left. I never saw her or heard from her again. I spent an hour on the phone and online and finally got a replacement phone sent the next day by Fed Ex.

I tried several times to schedule appointment for replacement glass or screen on my phone. It was impossible to schedule either online or over the phone. The last person to help me did a fantastic job and we were able to finally have my phone replaced.

Phone was damaged, I used my plan. It was very easy to file a claim and I got the phone right away. The new phone was easy to set up. I had to call in to ask a question about phone service and the customer service representative was very helpful. I will definitely keep my service plan.

The first phone they sent us was not able to be activated but they sent us another phone and activated it and it works just fine for us. They were very good about working with us trying to get the phone activated. I appreciated their help. Again thank you Asurion.

Hands down. The best insurance experience I've ever had. I had a new phone arrive just a little more than 72 hours after my initial call. Customer service reps were helpful and concise, online form quick and easy. I was very pleasantly surprised.

Replaced damaged phones. One iPhone 13 Pro Max had a cracked screen and one 11 Pro Max had a speaker phone problem. I was very pleased with the turnaround. We will keep doing business with Asurion. I worked through our Verizon Wireless rep. He took care of almost everything.

The process was very efficient and easy. My replacement device was received in a timely manner. The process to update and activate the new phone was simple and well documented as well as steps to transfer data and apps from the old phone to the new.

I used Asurion to exchanged a phone and two Gizmos that my 10 and 9 year old destroyed. In the beginning of the electronic process there were issues, as the print told me that the damage did not fall in the scope of repair or exchange. Once the process got going it was pretty easy. The Asurion rep from Richmond was prompt and professional. I would absolutely recommend using Asurion to all friends and family.

My device was stolen and I was able to get it replaced and barely missed a call! Fast claim response! I received my phone the next day! I was able to track my shipment anytime too! I have excellent service and didn’t want to go through any hassle. The claim was filed in like five mins or less. I recommend addition anytime it’s available!

This was a very pleasant experience. This was the first time that I did not dread sending my phone back. The agent was very nice about walking me through backup and removal of my information from my old phone. When I had to send back my phone, I did not hesitate to return it.

Great customer service. Helpful and detailed. They help switch the damage phone that received. On the phone very polite and understanding. They even called to check and explain the process. I have a new level of respect, the company knows customer service. Thank you all.

Replacement phone was handled quickly and professionally. Took an extra day to arrive but that was due to weather. Highly recommend this service. Not much else to say other than we were very satisfied and we'd recommend the insurance to anyone with Verizon. Thank you!

Everything seemed to go just fine. We had a replacement of a lost phone. I do think the added cost we had to pay because it was a replacement of a lost device was a bit much that's why it gets 4 stars.

Last time I submitted a claim with Asurion were fantastic. The 800 number was answered promptly and got handset delivered next day. This time, the online claim told me to call the 800 number to finish the claim, this time the 800 number was not answered for 15 minutes, then I was transferred to Verizon and the Asurion customer rep stayed with me the whole time it took to talk to Verizon, which is another story. Finally Verizon gave the OK and my phone was replaced. Keep in mind that this handset was under warranty by Asurion not by Verizon. Asurion replaced my old phone S10+ for this one an S21+ because they didn't have the S10+ to exchange. This claim was made within the 12 month warranty period for my S21+.

I was very impressed by the quick and seamless process to get a new phone through Asurion. They were also very considerate and helpful by rushing a replacement to me as soon as possible, as I was leaving on vacation that weekend. I would definitely recommend them to a friend.

Excellent. I didn't have any problems. Everything went well and was done in a timely manner. I would definitely recommend Asurion service's to my family and friends if I hear they have any problems with their phones or any other electronic devices. Thank you. Have a blessed day.

It has been very beneficial to have Verizon as the provider for my cellular needs. I have enjoyed and recommended them to others. If I hadn't had Asurion coverage, I would have be using a damaged phone, that I had recently purchased. Of course, I didn't like the cost, but it was there for me when it was needed. The service person, that helped me set up the phone was patient, knowledgeable, and did his assignment very well.

Asurion did a great job of getting a replacement phone to me, and they were right there to assist me with the transfer process. However, after spending many days and tons of hours trying to get my data transferred, they couldn't get it all to transfer. Not only that I couldn't answer calls. They could not fix this. I went to the Verizon store and the associate was very helpful and friendly and took care of all of my issues. Then I returned 2 phones to Asurion and they wanted to charge me $75.00 for holding the phones because they couldn't fix them. I filled out the survey card that came with the replacement phone and told them I just wanted my phone fixed.

I was very pleased with the service I received from Asurion. They are very courteous and prompt. Also very professional. I like the friendly service they provide. I am glad I had them to work with me in resolving my problem. Thanks so much.

The only thing I was not happy with is the fact that I couldn't go into a Verizon store to get a replacement, I had to wait for one to be sent to me. Other than that, I had a great experience! Thank you for your great service.

Claim processed on time. Good customer service. The process is very friendly and easy to manage. The agents have very good customer services skills and they are ready to serve in the best way that they can do it. Thank you very much.

Did an outstanding job at accomplishing the task of getting the replacement phone to the end user address in a very timely fashion! Thank you so much for keeping my BabyGirl happy and keeping her time without a phone down to the bare minimum. Greatly appreciated!

I had to call back 4-6 times due to being transferred to the wrong department and then being disconnected. I finally got an agent who knew what she was doing. She took ownership of my issue and immediately offered a solution. I wish I remembered her name but she was amazing! This score of two stars is in no way a reflection of my transaction with her but as a whole.

The process was easy and prompt. We received our new phone in less than 24 hours from the time of reporting the claim. The only disappointment was the cost - deductible. I didn't really to expect to pay a deductible since I pay a monthly fee for the insurance. The monthly fee plus the deductible added up to the price of a new phone.

It was easy to file a claim. I've had no issues with Asurion, ever. My husband is in the military and so he is usually gone. The questions were straight to the point and that made it easier for me since I have four kids that I need to attend to. Delivery time was not bad at all. Thank You, Asurion!!

We had Great and quick phone replacement. No problems in getting excellent service and the new phone set up. Glad we had the service and will use it again if needed. Our Verizon Wireless store was helpful in getting this process done.

We lost the phone we were supposed to send back to Asurion. The gentleman who helped us was fantastic. He resolved our problem within 5 minutes and was very generous with our situation. I’m thankful we have this coverage for our phones.

Someone stole my bag which included my phone when on vacation in Mexico. Didn’t take long to find my account and help me. I received my new phone waiting for me when I got home. Every simple to resolve.

Received my new phone next day just as I was told. Had very clear instructions on returning that made process very quick and convenient. Would recommend everyone to use Asurion for protection on cell phones. Very quick service and reliable.

I definitely would recommend. I was in a serious bind and didn't know how I was going to coordinate without my phone but the help I got was much needed and was able to complete my task in a timely manner. Customer service was excellent.

My phone had cracked so I needed it replaced and luckily I have insurance on my phone and got it replaced in like 2 days. I thought maybe just the screen needed to be replaced but instead it was the entire phone but no biggie. But the sim card didn’t work so I did have to keep my old one to work.

It was a very easy claim processing, with very fast delivery of my replacement phone. Easy, no cost return of my damaged phone. Easy to follow instructions to switch everything to my new device. Great experience. Would recommend this service to others. Thank you, thank you, thank you!!

My phone which was a new phone was stolen. It was then replaced after I made the claim with a phone that was refurbished. This fact was not made known to me prior. I am very disappointed and annoyed. At least if this was made known to me I could decide if I wanted a refurbished phone.

My experience was great. I received my phone and iPad quickly and the representative I spoke to was patient and very informative. She explained to me what I had to do and everything worked out well. I am very impressed with the service.

This company is amazing. I broke my phone. Put in my order for a new phone when using my insurance. I got my new phone the next day. Love these guys. It was also extremely easy to do. They also sent me a small envelope to send my broken phone back.

Phone was defective. Spent $225 locally to try and repair. Finally just used an old phone. Will never use Asurion again. In process of cancelling. It cost $149 for a refurbished phone. Non working phone. Local repair said they have never seen a phone so bad.

Very fast and easy. Got phone quick. Everything was easy and price was awesome. Will recommend this insurance to everyone. Thank you so much. It was great. My husband is so hard on phones and this insurance helps so much.

From the moment I placed a service request from your team, your agent was extremely helpful and very friendly. Thank you so much for your follow-up and support. The replacement was delivered with the time goals guaranteed. I've been a loyal customer of your company for years.

Yes the people I spoke with was awesome. They were very helpful and polite. They were very knowledgeable. It was the easiest phone set up I have ever experienced. Thank you for all the help. I tell people to go with Verizon and get the insurance.

Honestly, the replacement was not delivered to a door, it was alongside a garden bed on the ground. I was just grateful that it had not been stepped on and the ground was not wet. It was a bit of confusion around being able to shut off the location on the destroyed iPad.

I cracked the glass on my phone and could no longer use it. I had Asurion Insurance so I called. I figured there would be some catch but the process to replace my phone was simple. I received a new phone the next day. Great experience!

I was extremely upset about someone stealing my phone. As a businessperson my phone is my lifeline. Asurion had my back. I am grateful for Asurion's efficiency and understanding in turning and consideration. Case closed. End of story. Great job and I thank you!!

I would recommend Asurion to my friends and family because my phone was replaced promptly and quickly. I run a sign business and use my phone to take pictures for presentations to my clients and to stay in contact with them. Also my clients can reach me where ever I am so that I can meet their needs. Thank you for your service. My family can reach me also.

Entirely online to file my claim and pay deductible. The terms were quick and easy. Asurion had my phone out to me by the next day. It was simple to file the claim, and with help from their customer service it was simple to set up my replacement device.

Everything's good, except the 200$ deductible. And my phone got bad service and ** battery. But it works and I'm happy to have a 2000 phone compared to a 100 dollar phone. The difference is mind blowing...

As a Verizon Wireless customer, I was please to receive high quality service from Asurion. I really appreciated the professionalism and quick response from the Asurion team with the handling of my replacement phone. I would definitely recommend others use your services when necessary. Of course, I would love smaller deductibles.

Everything was easy and smooth. During a worrisome time of breaking your phone, Asurion was absolutely amazing! They made sure we received the new phone as fast as possible, and they continued to check-in with us to make sure we were pleased throughout the process. Thank you Asurion!!!

Delivery was fast, phone was brand new still in sealed box. I don't another phone of mine to break, but if it does then I can take solace in the fact that Asurion has my back to get another one. Worth every penny.

Asurion replaced my lost device super fast! Kudos to the team in processing my claim and get me my replacement device shipped the next day and it reached me within 4 business days (shipping delays during holidays! - can’t blame Asurion for that!)

Excellent service, was very pleased with the results of the actions taken during this time. Fast and accurate response. Glad to have the service. Thank you very much, I’m well please with Asurion. They great to work with. They are a great company. We appreciate that they take care of their customers in a timely manner and we would recommend to everyone.

We were impressed on how easy it was to file the claim online. Also we received the phone the next day, which was extremely helpful since it was essential for my husband's work. Thank you for the quick and efficient service.

I was extremely disappointed with the lack of support in getting my replacement phone set up like my damaged phone - After hours on the phone with tech support, a significant amount of my apps, data, and music were lost in the transition. I have had to spend many hours manually recreating my apps, contacts, music, and data almost like starting from scratch. I hope I never have to replace a phone again

Yes I would recommend a friend. You guys are awesome. I will let everyone I know about you guys and send them your way. The phone is working great. I'm not having any problem. You guys are very knowledgeable people working for you. Thank you.

We were on vacation and my husband lost his phone. We had to have one immediately and we got new phone ASAP! Great service, delivered quickly and no issues! Happy with service. Would recommend to everyone. We have on all our phones and has always worked for us.

My son cracked his screen on his phone. We took it to Verizon and he had a replacement phone the next day. I have had the same carrier for over 20+ years and Asurion has been helpful and quick when we have accidents with our phones.

I had a great experience with this company. My husband had cracked the screen on his phone and we contacted them for a screen replacement. Unfortunately there were no places to do a screen replacement in our area. So the company sent us a replacement phone. I put in the claim on a Monday night and had the replacement phone by Tuesday evening. They were very quick and reliable.

Easy to file a claim, customer service agent was very helpful and completed the claim quickly; delivery of new device very quick, faster than other vendors. And return of old was done simply and efficiently. I was very pleased with the service.

The process was very easy and fast. Super duper hassle free. New phone came in quick. Had all the needed parts. Old phone goes in provided envelope. Mail it. Done. I've used this service multiple times and have ways had good results.

Verizon did a good job replacing my son's phone. I am glad they are my telephone carrier. I am pleased with their work. This company is reliable and carries through with what they say they will do.. I would recommend them to my friends. Thank you for your help.

The experience with Asurion was great this time. In fact too great because two phones ended up being sent to me so that was confusing but I sent one as well as the defective one back. I only had one bad experience prior to this one but all and all I highly suggest Asurion. Your customer service is excellent and they are very empathetic. Thank you!

It was easy to get the replacement, and return the damaged device. The email sent early crossed our shipment back, and the email sent today warning to turn off find my iPhone were a bit annoying, but I knew to ignore them since we did send it and we did turn it off.

Very good service sent me a replacement phone quickly for my old cracked screen phone. I definitely would recommend this company for anyone who had any sort of damage to their phone. My replacement phone is working great.