Asurion Reviews

Too complicated to set up. After 2 hours had to take to ATT store. I don't have anything to add. Claim was simple but hard to read and understand instructions for a 71 year old. You just lost 1 star....

Ordering a replacement was quick and speedy. I appreciated the timeliness and able to get back to business with ease. I uploaded the app within minutes. The customer service team was helpful and understanding of my situation of losing my phone.

Yes it was a great experience. She was very helpful. Completely satisfied. We received our phone the very next day. So was only out of service for about 24 hour. We greatly appreciate the quality of service you provided. Thank you.

On vacation my phone went south and started calling people at random causing a host of problems. My new phone arrived in 1 day and my problems were solved. Quick service with no hassles. Saved my vacation with my family!

My experience with Asurion was great. Each time the representative heard me and address my issue with complete satisfaction. I can't begin to express the peace I get when a company does exactly what it advertise. Asurion is a company that stands behind its customers and I would be proud to shout it from the rooftops and provide unsolicited recommendation to others no matter where I go in my travels.

Asurion is an excellent phone insurance! When my wife's phone stopped working, they had a new phone to us in almost a day! Which was super important as her phone is our lifeline to our kids and grandkids! It came with great instructions to pull everything over from old to new phone! And with new phones costing four times the amount of a lap top, you would be crazy to not carry insurance! Especially when the insurance is as good and professional as Asurion!

My son lives in NY and needed to file a claim. The whole process was easy and quick and had his replacement device quickly. Excellent service! I would highly recommend Asurion to anyone who is looking to protect their devices.

Yes I will recommend family and friends. The two ladies I spoke with explained everything where I can understand. The phone arrived two days after the claim. They helped me set the phone up after it arrived and and it was fast.

At first I thought we just needed cracked screen repair, when trying to schedule that the appointments were very far out - like 10 days. That we were not happy with. You should have more places to go to get a cracked screen fixed so you don’t have to wait forever. Tried calling to see if we could get something sooner and were on hold a very long time. It was off hours though. I then looked at my son's phone and it was not just a cracked screen. Whole parts of the screen were completely black. I couldn’t cancel the cracked screen repair online, had to call - which didn’t seem great either. But this time I did speak to someone right away who cancelled the original appointment and entered the claim for the damaged phone. We had the new phone the next day.

So my daughter broke her screen (no surprise there). We took it to UbreakIfix. An hour wait. Typical. No worries. We get back up there about 30 minutes before they close (I'm slow at driving). We get there and the screen looks great! Phone was not communicating with Apple servers. Phones not working software wise. Let me tell you, those gentleman spent over two hours, and past closing time, doing EVERYTHING they could to fix my kids phone. You WILL NOT find a better place to get your phone repaired. EXCELLENT service. I would have given them 10 stars, but the website could only find five....

I was shopping at a store and needed to use the restroom. I set my phone down and left it and continued to shop. I searched for it but unable to locate. Asurion coverage was able to get me a the day after I filed my claim.

The time management is good. Only thing I’m not happy with is when the company give you a replacement phone the quality. And it’s not the same color as the original phone you had and paid for. I’ve replaced 3 phones and had this issue. I’m confused I’m not understanding why they don’t give you the color you originally had.

Great experience as always. Prompt fast service is greatly appreciated! No matter If I file a claim online or speak with a live person. I always have a great experience. I also like the option of being able to have your new device mailed to wherever you are at that time. Thank you!

Quick and helpful service and my phone arrived the next night. The team worked with me to turn off the find me and helped me to find my Apple ID. They didn’t end the call until I was completely satisfied.

Amazingly easy and fast delivery. Did the whole claim online and had my replacement phone the next day! It came with easy instructions to transfer everything from the old phone to the new in minutes. Thank you so much!

I got a pretty decent phone that appears to work about the same as the one that it replaced. I don't know if it was a brand new phone or a refurbished one, but it was acceptable. It was shipped promptly with instructions; however, if the instructions told the user to replace the sim card from the old phone into the new phone, it would streamline the setup procedures.

Great. Fast delivery and got the same phone! Awesome service. Would definitely recommend keeping insurance on the phone. My son was so happy to get his phone back. After his phone got ran over. Definitely thought about dropping it but glad I didn’t.

Didn't know I wasn't getting the exact same device I had. I got a Samsung S10 instead of LG g8. I like it so I'm happy. It was just unexpected & I wish I had gotten a case for it ahead of time if I had known. I am just glad I like Samsung & LG. Some people might not be okay with getting a different model. I love it though. Thanks for fast & easy delivery

My son's phone wAs destroyed. I submitted a claim at my local ATT store. They were very helpful. Reminded me that if I don’t ship it we will be charged more. We shipped it back and received a new one for the deductible! It was easy as that!

Got my phone back really fast. I was very satisfied customer service. Everything worked out great. If something happened to my phone again I have confidence that everything will work out OK. Was very patient. Let me know. Well my phone was back I wanna send and that was broken. Very pleased. Thank you.

It was quick, haven't received new item yet but everything else was awesome. I appreciate the way I was served. I explained what happened and received all the info I needed to move forward. I'd definitely recommend Asurion to other people.

Very easy and super fast! Love going through Asurion, they never fail to amaze me. I own a business so have a fast delivery is a must, got my replacement by the next day. And activation was fast and easy as well.

Asurion tries mightily to delay and discourage claims. It's web-based claims process doesn’t not work and refers users to the phone number. The phone number has limited hours and operators, and its auto messages actively discourage your call, both through saying it’s too busy to warning prosecution for fraud. The call center, if you reach it, transfers you out to AT&T at the drop of a hat, even if you say please don’t. If they send you a replacement device, your address will be slightly off so the carrier can’t deliver and returns it to the warehouse. Then, you have to get through on the phone two more times, 24 hours apart for resolution. Once you get your device, the instructions are terrible so you have to research on the internet how to enable it. Do yourself a favor: Don’t pay for this insurance. It is a racket.

Filing the claim was easy and the rep was very helpful. The phone did not arrive, by Fedex, the next day. I have problems with FedEx. I was assured I would get it the next day and I did. Then I could get the SIM card tray open on the new phone and had to take it to a store, who was very helpful.

Amazing. I had a new phone in less than 24 hours. From Texas to Upstate New York. And the online option was extremely easy to order off of. Very simple and the website was fast. No lag between pages. Very happy with the service. Thank you.

It was awesome. I submitted my claim on a Monday and received my new Tuesday by noon. So that was cool. The only thing was that to return my old device it was through the USPS, whereas when the new one came it came through FedEx. So I'm a bit nervous about sending it. However I sent it on Wednesday and it should arrive by Monday!

I had a nearly new iPhone 11 that ended up with moisture in the camera and then the whole phone failed. After a very quick form online, the process was started for a replacement phone through Asurion. The replacement phone was at my door within a day and a half and I’m rural!!! I was shocked at the speed. In addition, the ease of setup and sending my broken phone away was mind blowing. I’m a skeptic when it comes to insurance programs but Asurion definitely stood by their promise. I’m one happy customer.

I had damage to my phone and my local AT&T office helped me file my claim - it was on a Sunday afternoon and I received my replacement phone on Tuesday. I had no problems setting up my replacement phone and the online tech support was very helpful. I highly recommend this service.

Phone was broken. Went to ATT store. They referred me to call the 800 number. Called the number and was told was too busy and to go online. Online wasn’t working so I called again and waited for a human. She had me fixed up in no time. Was told phone would be overnighted but didn’t receive for 3 more days, but included a weekend. Thanks for your help.

Great customer service. Fast shipping. A couple of glitches in their phone tree (had to repeat order multiple times and talk to several agents, this was their automated system, not their agents.), but other than that a great experience. Everyone was nice and helpful.

I purchased a Bose Pro1 Speaker, I have been Calling Asurion for help to service my speaker., I have been talking to a service rep. Did not help, I talked to a manager. Did not help either. This has been going on for the last five weeks. They keep telling me that they have contacted the right department for them to send a shipping label through email. I have called over 5 times. They keep telling the same answer that it will take 24 hrs. to get a response back, I called again the next day. Same answer. Again talk to a supervisor then a manager and neither of them could help. For the future don't buy a ASURION COVERAGE. IT SUCKS. DON'T WORK AT ALL. I ADVICE YOU TO THINK TWICE. BAD SERVICE. NO HELP AT ALL,

I explained to the representative what happened with our daughter's new tablet. I explained to her that we went into a store and a whole bunch of kids went running out of the store and basically shoved my daughter and had her knocked the tablet out of her hand which was devastating because she had a cast on her arm from a previous injury and the representative on the other end helped me out tremendously and got us a new tablet delivered to our house by the next day. She was magnificent.

Great customer service and fast service!! I was very satisfied with the customer service and would definitely recommend to friends. I received my cellphone within days of damage to my phone and it was no problem transferring my contacts and pictures from my old cellphone to my new cellphone.

Weiss was very helpful and even though the store was busy I never felt like I was a problem to him. The atmosphere was welcoming and the staff was helpful and kind. I was at the store in Blaine Minnesota.

Great service getting replacement phone in two days...Needed it immediately....I have been with ATT since 2003 and not had problems to mention yet....Thinking about upgrading my phone on different telephone number soon. I really enjoy my service. I am former att employee

My experience was such a breeze. I filed my claim and my phone was on its way and CAME the next day, without any issues. Thank You so much Asurion you guys are the best!! Happy customer. Will most definitely highly recommend!!

The initial connect with Asurion was very professional and handle very quickly. I also received my replacement phone on a very timely manner. Thanks for such great customer service. I would have no problem whatsoever recommending any of my friends and family to switch to AT&T.

Excellent customer service. Phone representative was very helpful. Got my replacement device to me in under 24 hours. Highly recommend anyone with electronic devices to have Asurion. Service and price cannot be beat. Thanks again for a wonderful transaction.

Less than 24 hours after losing my phone in the river another was delivered! I was on a mini vacation away from home and by myself too. Employees at 2 different AT&T stores were fantastic in helping me file a claim and then next day helping restoring the new phone. I barely missed a beat on my little getaway! Thank you!

Excellent respectable staff attended to me on arrival. My phone was repaired with no unwarranted questions. It was done within an hour and was handed over to me with an appropriate receipt with due respect. They represent Verizon as a good ambassador with their diligence and respects.

I had sat my phone on my desk and it slid off and hit the edge of the trash can on its way down. Asurion was fast and sent my phone overnight. The only thing that could have been better was if it had been free but other than that I had no problem.

Great service. FedEx was a pain, but y’all delivered on your end! I got my phone overnighted, and ipad.. Plus everything has been working great. No issues with either replacement devices which was my biggest concern. So thank you!

The person fixing the phone was great. Getting it all handled went very well. Easy process. Was not happy with the finished product. The screen is different now. This phone was brand new. 3 weeks old. The screen cracked. The new screen is not the same that was on the phone prior to the repair. But it works so I will make do until I replace the phone.

This is the second time I have had to have a device exchanged and both times have been completely uneventful. Thank you for your service. Made it extremely easy to return device and very easy to deal with. I will recommend you to all of my associates who have issues with their electronic devices. Again, thank you for speed and accuracy in handling my situation.

The call and their service was fast and good. Thank you. I am very happy with Asurion. Thank you For everything. Very reliable and fast. I will recommend it to all my friends and family. Thanks again asurion for the great service.

Excellent service, made me feel at ease throughout the whole process. From beginning to end the representative answered all my questions. I was really concerned about how long it would take for my new phone to arrived but it arrived within two days. Very satisfied customer.

My representative was very helpful and knowledgeable. He made the process very easy and explained every step. He was pleasant and understanding to my situation. The phone call did not take long and all my questions and problems were answered.

Thomas did a great job of replacing my screen. He did it quickly and was very professional. He seemed to be very competent and capable of doing the screen replacement. I was very impressed with the speed and quality he did on replacing the cracked screen.

After dealing with phone problems, and attempting to have problems fixed at the AT&T store, in which they could not provide any help with but instruct me to file a complaint with your company, I filed the complaint that night, very easy to do, and have the replacement phone. Thank you for making the process easy.

Quick and easy to replace the phone that was lost. We have never had to use the insurance, but do glad we had it this time. Would highly recommend this service to my family and friends. Much cheaper than paying off the phone and buying a new one.

Happy with the speed that I received my new phone. The new phone is awesome! I can actually hear when answering a call. My phone is my lifeline to my family. We live in different states. It was very frustrating not to be able to hear when they called me. Thank you again!

The process was seamless from beginning to finish. When I was done speaking with the representative and receiving the email confirmation the delivery of the replacement phone was one day in turnaround time. The return of the phone was equally simple with the return label and everything provided. This was a very satisfying experience.

Shattered a phone on my company phone plan by dropping it and the very next day had the replacement phone in my hand. Very convenient and fast. Was worried that my employees would be down a phone line for awhile but that was not the case. Thanks!

Service was fast and it was easy to communicate with customer service. Phone looks and works great! We had never used the insurance on our phones and debated on discontinuing the monthly payment on insurance but so glad we kept it, because it was well worth it!

I really was in a panic as I had been without my phone for 24 hours and I just wanted to give the claim and get off the phone. I really didn't like the person helping me trying to sell me other products. My phone did arrive the next day so that was a good thing.

User interface very simple and intuitive. Despite not having my specific model in stock, delivery was prompt and painless. Between online and physically speaking to a customer service representative, all concerns were addressed and solutions were recommended. The upsell however was mildly annoying as it was presented at an inconvenient time.

I lost my phone while kayaking and had a replacement phone in less than 24 hours. You were great although I hope to never have to use you again.... lol. I would recommend the insurance to anyone who kayaks or goes to places that they would or could probably lose their phone.

Went well but a little difficult to switch all info from old cell to the new cell. We ended up going into the local ATT store to finalize. It would be nice to just have a step by step instruction sheet to follow.

The in store representative was very helpful. My phone was delivery the next day and set up was easy. Glad I have the coverage and it is worth every penny. I will definitely tell my friends to get this coverage for their devices.

Customer service was great, she assisted in giving me options on how to erase my information on my device that was broken before I send in my device. She provided clear instructions. But it was information that I could have found on the internet and didn't have to be on hold for the time I did. Regardless, the experience was pleasant.

A wonderful lady help me get a new phone. She was friendly, quick and a ray of sunshine in my day. And my phone was delivered the very next day. I recommend them to anyone. I used them for 10 years and I never had a problem with them.

It was easy to report the claim and the service was fast. I received the item in a timely manner and the product has performed as expected. Returning the old unit was easy and self explanatory. I have all my devices covered by Asurion. I will continue to use Asurion in the future.

Verizon experience was great. Asurion service was prompt and great as well.. Everything has worked out in a timely manner. The people were knowledgeable regarding the product. Thank you for great customer support. This has been a good experience with both companies. I appreciate your prompt and quality device. Have to get use to the new features on this phone.

The replacement phone arrived on 2 days. The only difficulty I had was the sim card included in the package was defective. I had to go to the ATT store to have my old sim card put in my new phone. I did encounter great difficulty transferring info from one phone to another and spent well over an hour at the att store trying to get it straightened out. I'm still working on getting the info in the apps to transfer. Part may be due to my ignorance. I need a teenager to help me! Ha ha.

Excellent and prompt service. Very friendly and professional! Will recommend to all my friends and family. I have 10 phone lines on my account for years and have always been happy with the service, always needing help with my bill, never been late. I’m 72 and retired!

Phone arrived quickly but even though directions were clear, I needed help from AT&T to set phone up. Returning old phone is easy. I like the features of the new phone and I was also glad that all the things that I had on the old phone could be transferred to the new phone.

Entered our claim on a Thursday, replacement was at my doorstep the very next day. The process was seamless, quick and easy from beginning to end. Very happy with the service we experienced in getting a replacement phone. The return process of the old phone was just as easy!

Very helpful, courteous and knowledgeable. I was able to receive my product very fast. Representative try to accommodate in every way possible. There was no long hold to speak with some. The forms online was easy, self explanatory....

The individual that helped me was so patient and kind. She was very clear in her instruction and very friendly! Could not have done more. The problem was quickly resolved with her guidance. Very knowledgeable regarding all facets of the phone.

In the beginning I had trouble receiving the text code on my son's phone so that delayed the process by at least two days, but we got it figured out and the phone shipped very fast. It was in perfect condition. Overall very easy process, thank you very much!!

The representative was very helpful. They sent the wrong phone the first time. When I called back, the representative would not hang up until she knew for certain that I had been taken care of completely. It was a positive experience once they figured out that they had sent the wrong phone.

Just received the replacement and so far so good. Very thankful to have this Insurance. Lost one of the phones and looked and had help looking for it but then filed a claim and the replacement was on its way for next day delivery. THANKS.

Phone was stolen and Asurion along with ATT was able to lock the stolen device quickly while ordering a replacement as soon as possible. Great and fast customer service. The replacement device was delivered in less than 48 hours. The rep at the ATT store was helpful and professional as expected.

The representative was very helpful & most of all patient. She walked me through the entire process I needed help with. She waited while I transferred data from the broken phone to the new one. She was professional & very knowledgeable as well.

The only issue I had was when I originally tried to file a claim online I did not see a description I felt described the damage to my granddaughter's phone. But once I visited the Verizon store and was provided a number to call. Everything went very smoothly and the service was fast and thorough.

My kids damaged my husband phone badly and they replaced with no problem. The guy helping me was very friendly and happy to help. He gave us the same phone and had it to me the next day. With all the items to ship the old one back. Great service.

Quick delivery replacement for my daughter's phone. Great customer service. Decent deductible added to my bill so no costs upfront making replacement even easier. No hassle process and super helpful customer service representatives. Ordered and delivered within 24 hours of phone shattering.

I received device in a timely manner. Disappointing that phone are refurbished where you always have a future problems with apps and can’t get your phone to work in a normal speed with all apps keep trying to keep resetting the phone.

The claim was self explanatory to start. I received my replacement phone promptly as I lost/got mine stolen. And received the help needed on time. Was able to activate my new iPhone and so far so good. Wasn’t aware of the deductible but I guess it was my fault…

Phone was delivered within 24 hours. Excellent result. Everything was handled on line and was without hassle. No complaints. No issues. The replacement phone works perfectly. I plan to return the old phone soon. I really have nothing else to say. It was all good.

Placed my order later in the afternoon and the phone arrived the next day! Great customer service. They had to repair my phone because it was too much damage to the phone. I’ve never used my insurance before for any phone. I’m glad I did this time.

Topnotch service! This protection plan was a complete life saver, I had my replacement phone in hand 24 hrs later! Instructions were easy to follow and returning damaged phone was a breeze due to shipment box enclosed.. I highly recommend this protection plan!

Prompt and easy to communicate with. From customer service to tech were efficient and courteous and had my problems resolved very quickly and cost effective as it could be. Tech was on time and replaced screen in a decent time. The other phone was shipped to me and was easy to transport all my data.

My device came in a quick and orderly fashion. I am pleased with my new device and if most definitely out performs my old device that I had to send back to you. I have nothing negative to say about my experience. Thank you for your great service!

My son's phone was stolen and we did an insurance claim. It was super easy and fast. We were quoted $140 and actually paid $125 we were super happy and quoted 5-10 days shipping and it took 2 days!! Very pleased with Asurion.

Amazed at your quick next day service. Thank you. I had about 500 names, addresses and phone numbers on my old phone and all of them were transferred. My list included phone numbers for three Indian Reservations and for at least three country so you can see why I appreciated the fast and complete reinstatement of my numbers.

Everything was made very easy, instead of charging a late fee for late re-return you guys called to make sure everything was alright. That really really helped me since I had just had surgery the week my phone needed to be replaced.

Dropped my original phone in water. Got a new one that was smaller and didn't do anything more than my old one. Was told by the store that I took it to AT&T that they didn't even sell it anymore so I couldn't buy a cover or anything. Upset that I had to still pay 200.00 for an old phone but your representative was awesome.

Claim clerk, was very helpful with me. She help me with my claim. Received the phone within 3 days. Transfer all the information to new phone. Didn’t have any problems downloading. Very pleased with the service. I would gladly recommend this service to my family. They my problem very simple. Thanks again Asurion.

Lidia was great, she gave me the option of helping me in Spanish or English. She explained me everything with details about my claim. I thought that was nice. She was clear about explaining me the process, fast and easy.

Great customer services. Even though it took a little time they were all very informative about the procedure. The new phone arrived at the time indicated. It came with all instructions of how to return my old device. Thank you for all the help.

Both kids broken their iPhone screens, they were both replaced within 3 hours and no hassle. I would highly recommend the insurance plan if you have a family plan with multiple kids on it. It has definitely paid for itself multiple times over.

Asurion is awesome! They are detailed, prompt and totally professional. Wonderful experience. I would highly Recommend them to anyone. Cannot say enough nice things about my experience. They are without a doubt one of the best companies I’ve ever dealt with.

Asurion did very well however they did not call me first to let me know when my new iPad would be delivered so I was on vacation when they delivered it. This led to a longer 10 day return time - but other than that everything went really well and I set my iPad up and it’s all good. Thank you.

The guy I spoke with was an excellent speaker and listener! He kept the claim going and never missed a beat. He made my phone experience so good...I would always refer AT&T to anyone! Thanks for all the support!!!

Fast service. I received my device the next day after filing a claim. The setup instructions were understandable and straight to the point. I didn't understand the last part of the setup though. It didn't show if the device was successfully activated. I had to assume.

Our phone got broken, we filed a claim and received our new phone two days later. I went in AT&T in Poteau, Ok. And a worker named Shelby helped me set up my new phone. This whole experience was quick and very good service. This is why I’ve had AT&T for many years!

Great service except Samsung phone came with Bixby loaded as default and didn't realize; had to call tech to resolve after hours of trying to power off phone! Phone came quickly and seemed in great condition but I also instructions.

My iPad was damaged and needed replacement while I was traveling and in a fairly remote location in Montana. I called Asurion and they quickly led me through the steps for obtaining a replacement. To my amazement, the replacement arrived almost immediately, with no hassle, very clear instructions on how to return the damaged one and how to proceed with the new iPad. Overall experience was beyond perfect. Thank you Asurion for a job well done.

My phone was stolen and filing a claim was a breeze and my phone was delivered within a day. The setup was super easy and convenient. I didn't need to go to AT&T. Definitely worth having insurance especially if you have an expensive phone.

You did great taking care of my damaged phone. But I can’t hear on my new phone unless I have speaker on. I have the volume turned up all the way and I still can’t hear it. What should I do so I can hear my phone called without turning on speaker?

It took a while to find the right department they kept sending us to online help, but we needed to talk to an actual human. The two people in customer service were extremely helpful and knowledgeable. Thank you very much.

From start to finish this process of filing a claim for my little boy's phone was very easy, and not complicated at all. Another kid threw my son's phone down a manhole drain and his parents ended up getting it out and for a wet, not damaged phone, it only cost me a $50.00 deductible and that was great for a replacement.

Replacement phone showed up in a day or two. I took it to an AT&T store and had them help me get set up. The box it came in was ready for me to send back quickly. The new phone was fairly easy to get started.

Very quick service and a good experience. Frrom the time I made the call to getting the phone and getting it set up was very timely. I appreciate the expedited process and the follow up that has occurred since I got the replacement.. Thank you.

I severely damaged my watch, did an insurance claim on it, they sent me a new one in a little over 24 hours which is very prompt and I like that. I believe it was a restored watch, which is kind of disheartening. I paid a $200 deductible to get a “used” one I guess? But it works fine so far so no complaints there yet. As long as they don’t charge me anything besides the deductible, then I’d say they did a pretty good job and I’m quite satisfied at this time.

Everything went well. The phone was dropped into water and damaged. I submitted the required paperwork online and received replacement phone in two days. Your staff helped talk me through the restoring of data on replacement phone. I am now back in business.

The rep activated my device quickly and politely. I received my replacement device on Tuesday. I was able to transfer all of my information without issues. But, I was not able to make any call and none of my applications were opening. The Rep activated my device quickly and politely.

Great transaction. Easy and fast as could have hoped. I had the phone the next day. Thanks you for the prompt response to my claim.. The new phone is working just like new. I would recommend this service to everyone...

My daughter's phone started dropping calls and losing charge. My carrier told me the phone was under warranty and Asurion told me the phone would be replaced. I was very happy and they sent me a new phone. It was an easy process.???

Replaced out-of-production phone with a more current model, which is working fine. Had no problem getting the appropriate apps moved over, along with accounts, etc. I moved a lot of files off the old phone (sound was gone - otherwise it worked fine) before the changeover, so didn't lose anything.

Overnighted me a phone, so great response time from claim to replacement. However, paying as much as I do each month for insurance, paying even a “discounted” deductible this high was asinine!!!!

Very fast and reliable service. I would definitely recommend it to others to try out if your device is ever broken.. My iPad was cracked up and I submitted the request online. Got the new one within a day or 2!

Great service, was able to get an appointment soon after I reported the claim. Technician was prompt, quick, and did a good job. I’ve utilized Asurion services twice in the past year and have had a pleasant experience on both occasion.

SUPER fast response, better than I hoped for, was very happy. Easy process. Very happy to work with them, especially compared to other ones I've dealt with. Hope Verizon keeps using Asurion, in case I need the service again. Can't beat this level of service.

I needed a new phone after my old one was failing. Submitted my claim early in the afternoon and got an email that my phone had shipped later that night. While it took a few days to get here, that was the fault of FedEx as they misplaced my package. Asurion did their job and did it well though.

It was so easy to make the claim which was reviewed and approved right away. The replacement arrived the next day with a prepaid envelope to return the damaged product. Setting up the new equipment was also a breeze. Very satisfied with Asurion.

Couldn't be more pleased. The online form was easy and we got the replacement phone in just one day. Return package was included and after getting everything transferred over we sent the old phone back. Would recommend Asurion to anyone with a cellphone. Never know when things can happen and BAM you are without a phone.

Got claim in timely manner and got them set up but only problem I had was when they transferred all my apps to new phone. Still having problems getting into some. It took for over four hours to get in my regular email account. Some of my apps wont let me in where I was at on.

The process was very easy, and my replacement arrived quickly. I needed assistance with activation, and the customer service rep was very friendly and helpful. I appreciate the ease of replacing my phone, and just paying a deductible was much less expensive than having to buy a new phone.

Very friendly and helpful customer service. The process for exchange and return of the old product was very easy. So much more helpful than the actual service provider, very likely to recommend if need be. Thank you again for all of your help!

Yes I would recommend a friend. Service was Expeditions and Satisfaction. Just make sure when you see the verification code in your email contact. Asurion immediate to give them the code. I was a little slow on that. Thanks.

It was easy and simple, the response time was fast. Website was easy to navigate. I enjoyed the fact that the shipping was in a good time frame and on time. I travel for work so to know my package was on time and safe was amazing. Thank you.

Very fast and streamline process. Always on time and quality product. Also the send back process is always on point. Never has an issue before and I know the product is always quality and the customer service is top notch.

Very fast, convenient and reliable service. Got my device in a couple of days and saved me the trouble to go in AT&T store. Very pleased with service. Very user friendly service. You just input your information and then they bill you in 1 month or to your deductible.

Took me a while to MY mess straightened out. But I understand my situation was odd. But Kimberly in Houston helped me out. She was sweet, I was patient... but I am very relieved that everything ended up working out probably for the best! Give Kimberly a RAISE!!!!

Jordie from Texas was extremely helpful, knowledgeable and courteous!! He explained all the details and processed my claim so quickly that I received my replacement watch the very next day. Can not ask for better than that. Thank you, Jordie!!

Was easy to fill out and very fast in receiving the new phone within 2 days like they said, so glad I got insurance on the phone, wasn't able to be fixed so sent a new one, and easy to returning broken phone.

The whole process was very easy from the initial call to scheduling the repair visit. The technician came to my house two days later and repaired my phone in his car. He was very professional. It was a very pleasant experience. I would recommend this service to others. Thank You!

I was pleasantly surprised, by the quality of the service and support received, the person who attended me was super friendly and in a very professional way resolved my replacement with a quality product, the device arrived the next day, which adds a lot to your favor. . In fact, I have already recommended to my friends the hiring of your services.

I was beside myself when my daughter called me from the amusement park. She had left her phone with the ride operator so that her cell phone didn’t go flying off when the ride swung upside down. When she got off of the ride her phone was gone and the operator said “of course we are not responsible for loss or theft of your property.” Talk about being taken for a ride however when I immediately called AT&T to cut off service somehow they let me know I had insurance and I could breathe a little easier. The person taking my information was professional, caring and supportive. My daughter's phone arrived the next day. I am amazed such good service still exists. Thank you.

Thank you so much for replacing my Gen 6 iPad. You upgraded me to the Gen 7. I am so glad I took out the insurance. Had I not, I would be lost. The transfer from my old iPad to the new iPad very easy.

Received my replacement phone expeditiously. Process was smooth. Representative answered ask my questions and was very friendly. The fee being added to my AT&T bill made it even more convenient to pay the required deductible. A box and return label was also included: excellent!!

The instructions for return and transfer of data were perhaps a bit too minimalistic. Perhaps a more detailed instruction pamphlet could also be included beyond the basic 1, 2, 3, type instructions. The review process form itself while simple, also didn't seem to work which resulted in a lower rating at the very end (from 4 to 3 stars).

Kenya was friendly, informative and very efficient resolving the problem. The entire assertion team has been very very helpful through the entire process. Asurion did a fantastic job. Every time I have called I talk with a human in relatively short time, not an automated system.

For something that was surrounded around an accident, the customer service rep. made the process easy and reassuring. The new phone came next day which I was very surprised about and I was able to send the damage frame back with the materials supplied which again just made the process easy and put my mind at ease.

Online forms to complete to make claim were very simple to follow and very pleased with the results. Overall it took me 5 to 10 minutes. I received my replacement phone extremely quick through the mail. The deductible charges I’m getting a little ridiculous anymore nowadays but couldn’t get better service or a better price I think.

Very happy, got my new phone and all my personal data in tacked! Happy, happy, happy! I was surprised how fast my claim was completed and the assistant was very knowledgeable and helpful! I'm so happy I bought this insurance, the best insurance ever!❤️??

11pro iPhone fell in the water and would not charge anymore. I had to go buy a charger that was flat for it to charge and took it to the store. I was informed of the proper steps to take and simple and easy.

Experience was great! I received the phone in a very timely matter. Customer service was great. I would definitely recommend to a friend for the great quality of the company. Keep up the good work. Awesome workers. Again thank you very much.

Even though I didn't have all the information at first, you were still able to help me and guide me through what I needed to do. We received our replacement equipment in a timely fashion and the instructions to return the damaged equipment were easy to follow.

Excellent customer service! I was having trouble getting my phone set up and the customer service representative helped me out, quick and easy, once I got through on the phone. The only problem I had was getting through the prompts because it kept telling me to put in the code sent to my cell phone but, I could not access it because my phone was not set up--frustrating--and I waited on hold for 30 minutes.

Asurion did a great job with filing and processing my claim. I received my new device on the day they said I would. The representative was very professional and polite. I would recommend AT&T and Asurion to my family and friends.

The smooth transaction and the quick turnaround time was greatly appreciated. I expected that the process would be inconvenient, but I truly appreciate that it wasn't. It was nice to use the coverage that I pay for without all the extra hassle.

Easy and fair process. I like it that the whole process was available online. It's far better than having to scan and upload documents. I also had a great experience with the pro tech who helped me activate my son's replacement phone.

Wooh, what a GREAT claim experience. One short phone call got me courteous customer service, quick shipping and receipt of a tremendous upgrade to my lost tablet. I'm very glad that I had the insurance with your company. Thanks, Ron.

I had very good service with the agent with Asurion. I received my replacement phone the next day. I would recommend AT&T and Asurion insurance. I have been with AT&T since 1998 and my service has always been great. I have replaced several phone and I have not had any problems.

Mark was very helpful deciding on the right phone and plan as well as switching things over from my old phone to new. Also pointed out that I could get an IPAD that will interact with my I-phone better than my current Tablet for just a couple $$ more per month. First time at this store. Well worth the extra 10 minute drive!!

Everything was great until FedEx delivered my package! Someone on your end entered the wrong address so I had to go to FedEx way out of my way to pick up cellphone. I gave the right address. I’m sure of it but still got messed up.

Super easy to submit the claim. Processing the claim and getting the new phone was really quick. Phone even got here a day early. Good replacement device. I have had the insurance on other phones and always had good experiences with Asurion.

I talked with a very knowledgeable and kind woman that got my new iPad to me the next day after I turned in my claim. She was very nice and a pleasure to work with. Very happy with your quick response to my problem. Thank you so much. I will highly recommend Asurion. Thank you, Becky **.

I was very pleased with how easy the process was from receiving my phone the next day and setting my new phone up. I personally took my old phone to the Postal Office to be sent back to you on 6/7/21.

Very responsive, positive, and knowledgeable technician. Entire process from phone call to submit claim to completion was about 24 hours. They never had to enter my house and were in communication with me throughout the repair. I would definitely recommend them to friends and family.

My phone screen was cracked. Asurion sent a technician to my home and he replaced my screen in less than 20 minutes. It only cost me $29! Without the insurance it would have cost me up to $150! Great job!!

Great service, quick and painless and just what a customer needs. Thanks Asurion. When you pay for the insurance you want to just get it done without any hassles and that's exactly what happened in this transaction. Thanks again.

The man who repaired my phone was very friendly and extremely fast. He made a point of showing me exactly what he did to fix my phone and showed me the parts he replaced. Very helpful information and he took the extra time to answer my questions.

Helpful, quick and responsive. Once I was able to reach a representative it was smooth sailing. They were very helpful and attentive to my needs. I got my replacement as promised within 48 hours and I was able to get back to work once I updated the phone from the cloud. The lady on the phone was very patient and understanding about my unfortunate issue and was able to help me and process my claim. Thank you.

Zero stars! Misleading, and possibly fraudulent service. I reluctantly decided that I would take Asurion coverage for my new Samsung Note 9 around 2 years ago. I should have gone with my intuition and taken the coverage. All the amounts given below are close, but not exactly equal, to the actual amounts paid. Here is the cost breakdown. I paid around $550 in premiums before I broke the screen and made the phone unusable. The touch screen was actually blank, but the phone still operating underneath.

It was very easy to submit a claim and we received a prompt response when we had questions. We received our new phone quickly. Overall, it was a great experience given how stressful it is to lose your phone. Thank you.

Excellent! I dropped my phone on pavement, major Crack across the top of the screen, processed my claim on your website that very night and had an appointment at ubreakifix the next afternoon, they did a pro screen replacement and my galaxy A715G has been fine ever since. Thanks to both of you for a repair well done!

Your online tech support consultant, Elijah, was extremely helpful and very nice. He helped me with getting my stuff moved over and was just so very nice. This was my first experience and I hope all my interactions with Asurion are always this pleasant and wonderful.

It was an easy process. Thank You for making it an easy and painless process. I hope I will still be able to use the insurance if needed in the future. I would recommend your service to a friend. Thank You!

It was fast and easy help, no complaints from me. Glad to have gotten the help to fix my phone's screen, and due to the covid pandemic going on, everything was safely done and professionally done. Glad to have purchased the protection plan.

Once I was able to get to the correct person, Domonique was extremely helpful and solution driven. She took great care of me and was able to make sure that I didn't have any down time on my phone. Overall good experience.

Everything went very smooth. The transaction from start to finish was surprisingly smooth and fast. Thank you. Ann. I really don't have anything else to say because everything went without a hitch. I am glad I had insurance and am glad you honored it.

Excellent communication. The process was clear & understandable. So quick in delivery it was mind blowing. FANTASTIC JOB! Then, the return addressed box was extremely simple to use and to return to Asurion. I am so happy that AT&T has asurion as its insurance entity.

Awesome experience, very knowledgeable and respectful technician! Thank you for a great service! I would definitely recommend this service to all of my friends. Tech called before he arrived and was on time. The service that is provided is 1st class. A continuous thank you for your great service.

We received Great service. It was fairly easy to get to a live person that was friendly and knowledgeable. The second time we called she spent over an hour with us to try to get the phone working and was able to get us to the right person to resolve the issue.

I've used my insurance plan twice - once for a non-working phone and once for a new screen. Both times worked great. For the replacement phone, there were some documentation requirements that took some effort - but that's to be expected. The screen repair was super easy and very reasonably priced. I would recommend!

I love AT&T, they are the best in customer service, the employees are very friendly and helpful! They have patience also. Love the Amarillo At&t on Gem Lake road. They're knowledgeable of the products and they also don't mind helping you until you are sure that you can work your device.

I actually had a great experience with the person I spoke with. The issue I have has nothing to do with the person I spoke with. I called the Assurant number more than 10 times and 10 as a minimum. The phone would hang up on me numerous times. The website did not work for nothing in the world. I tried the website 5 times. You guys need to update your website/communicate service.

I was very impressed with the fast service in replacing my Kyocera phone. I was also impressed with the ease in making the claim. My only disappointment is that the replacement phone had an android operating system that is now two generations out of date.

Needed to fix the broken screen on my iPad. My daughter uses this iPad and somehow managed to destroy her screen! When my model was on back order, I called back and without any hesitation, the Rep sent an upgraded replacement! The Asurion Reps were always friendly and very helpful.

Your team was Quick and responsive. This was the second time I had to use your services. Thank you for the great customer service. I will be sure to use this service again and again and again and again and again.

Absolutely outstanding service. I received the replacement phone in 48 hours. Only issue was the replacement Sim card did not fit the phone. I had to go to an Att store to get the card. Brand new replacement phone with a charger which was needed. I am satisfied with my experience. No issues with my device.

Our daughter's phone got damaged in a fall. Half of the screen wouldn't work at all. We were very please with the service and speed that our case was handled. And how fast the replacement phone arrived. Thank you very much!

The Agent who assisted my grandson and me was very thorough in his explanations every step of the way so that we could understand exactly what was being done. To my surprise, the new phone arrived the next day! What a blessing! Thank you.

Lost a phone and your very nicely replaced it and Thank you very much and we never have found the old phone. Thank you again. Just wished the cell phone service was better. Reception is poor here and we have a tower close by.

I had just received a new phone because my old phone had went out completely, and the new one fell and cracked. They helped me get a new one and saved me much money. I'm grateful for Asurion and the staff. They were very friendly and helpful. Even when I had filled the online form out, it was easy to do.

Asurion has an easy site to file your claim and the replacement device arrived on time. I appreciate how simple the steps to file and submit a claim are and how conveniently the address for shipment is able to be changed.

I had a great experience when my phone is replaced within 24 hours. Customer service was amazing and listen to my needs. I would highly recommend this company for anybody needing to replace her phone or if need a peace of mind.

It was a simple experience with people involved in the process however I was shipped a defective phone and had to get another one. I was worried because I rely on my phone for work. I have completed the process and the two phones have been shipped back today.

Amazing person who helped me. Please more efficient like him and very very kind. He made my experience nice. I have had meet by phone a person like him. I wish if have another problem like the one he helped.

My phone was lost at a lake while I was visiting friends. I was able to get online the next day to file a claim. Super easy to file the claim and received the device very quickly. I am very happy with the transaction so far.

It was great experience when I had my screen repaired. I enjoyed the idea of how many choices were available for me when deciding on how to I wanted to get my screen repaired. Being able to go to the facility and drop it off while I shopped was a good thing.

My phone was stolen at Wal-mart Harbison Blvd., Columbia, SC. Wal-mart was absolutely NO help. Asurion had a replacement phone delivered within 48 hours. I am so thankful that I had insured my phone with Asurion. I would definitely recommend this company.

Asurion 5 stars!, AT&T 4 stars for activation instructions. Asurion sent a brand new replacement phone by FedEx. No hassle. The only issue was with the activation instructions. The email steps to activate the phone are for a replaced damaged phone. The phone was stolen and it had to be reactivated by calling AT&T and getting them to do their voodoo to get the phone on line. The insurance turned out to be a big help and I received a discount for the replacement because I had not had a claim. Definitely worth the money on a $1,000 iPhone.

The customer service was great and kind. Everything went smoothly and I was connected and up and running with my new replacement phone in only 2 days. The only thing that could be better is they said they’ll call back in 24 hours I verify the stolen phone was off but it took them 3-4 days to call me so when I called back they apologized and took care of everything. Now I’m up and running thanks ASURION.

I love doing everything online. AT&T is awesome company to have. Everyone is friendly and very much helpful. My whole family and friends have AT&T, plus we have the DirecTv through AT&T. I wouldn’t use none else but AT&T. Thank you!!! For your services.

Great company and no hassles or hesitations to resolve your phone issues, I recommend Asurion insurance for everyone’s phone or any mobile devices. They are nice and helpful with all questions asked and knowledgeable of all questions. Please consider their insurance.

The process was quick. The vendor was great! The repair shop was convenient and there was no hassle when I took my phone in. I would definitely recommend Asurion to friends and family. I have all my electronics covered by Asurion.

Always on top of claims! Extremely fast in getting replacement phone to me! This is my second claim in the last year and Asurion is always willing to work with all involved even AT&T, actually Asurion works harder for you than AT&T does! Highly recommend Asurion!

The HomePlus representative was AWESOME. Suzanne...I believe...She listened, documented my claim and explained all the details of the repair process. Afterwards she asked if I had any questions or concerns. Her politeness, kind demeanor and ability to make me feel like a valued customer was invaluable.

I would give 20 stars if I could. Shelonda was the best customer service representative I have ever had. I called because I wanted to see if I could replace my phone due to the back coming unglued. She was so kind and patient. She was thoughtful and genuine. She walked me through everything. Then she explained the home protection plan and answered all my questions with ease. Thank you Shelonda!

Your representative recommended a super upgraded replacement phone when you could not replace my older model LG-G6. It arrived the next day!. AMAZING service! My thanks for her time checking features of the 2 newer phone offered. I appreciate her going the extra mile and taking the time to do this.

I was astonished at how fast Asurion sent me my new Apple Watch and how easy the the process was. The watch arrived in one day. There even was a set up video. I would definitely recommend Asurion and I will make sure to use Asurion for future purchases.

Good experience.. Fast service and easy to book my appointment. Glad I have insurance!! Thank you Asurion!! I also received a 1 year warranty as well and that's great news! I would recommend a friend, to use this service. It doesn't cost much!

At-home screen repair, went great! Very easy! I was able to prepay for the visit, the technician was very friendly and helpful, and the repair was done quickly. I will definitely use this service again whenever the issue can be taken care of at my home.

I received my replacement ahead of the projected time and it is great. The agent who took my claimed was very professional and timely. He was able to answer all of my concerns. I felt very confident that I would get my replacement in a timely manner.

Fast and easy service. I couldn't believe how great your service was. They came right to my house and did the job. Finished my screen in like 20 minutes. Great job. You provide a wonderful service. Thank you so much.