Asurion Reviews

We were very impressed how fast we got the phone. My husband going it just in time before he left for Mexico. This is our lifeline to each other. Also, we liked how easy it was to file a claim and received such an advanced phone also, they honored our insurance.

Excellent service, very satisfied with the quick response. Called and they were very friendly and very helpful, got all the paperwork done over the phone, received the phone in 2 days and the phone worked great just like they said. Most definitely worth the price of the insurance we pay.

Received phone timely and rec'd broken phone timely. Correspondence was prompt by email and efficient. The cost has gone up considerably. Shipping broken phone was easy as the return box and label were complete to expedite the process for returning phone. It would be helpful to have an customer service phone number to speak with a person.

We used to go to the Middletown store, where we lived the manager there, but we’re sad the see that they closed. So we went to the Hummelstown store where we had to wait outside side while the employee took a 45 minute break. When we got inside, he didn’t even try to help us and handed us a brochure with an 800 number on it. Terrible service at that store. So now we are going to the store in the Harrisburg East Mall where two lovely associates both helped us. We will be going there again.

Very easy and intuitive along with some YouTubes to maneuver the SIM card and info off iCloud to new phone. Only weird thing is I lost FB content friends and history. Does Mark not like me? It was pretty easy for a 68 yr old woman.

Good turnaround on getting my phone fixed and the guy that fix it was very knowledgeable about my phone and what he had to do to my phone. I like that they came to my work to fix my and that way I didn’t have to leave work to find some place to take my phone.

Thank you for providing fast and excellent service. The tech was on time and very professional. My phone looks brand new. I definitely would recommend them to anyone in need of a screen repair. Added bonus it was the same price for them to come to me at my home as it was to take it to the store.

Wish you could get new phones for maybe a little more cost. Sometimes I have had problems with the refurbished ones. Other than that I have no problems with them. Love the fast service that they give. I will keep that service as it's really good.

Replacement phone was delivered very quick. Came with a return packaging and shipping labels. Very pleased with the entire process. We are very happy that we chose the added insurance protection plan for our phones. We will be sure to keep this plan.

Very pleased and definitely helped me out. Very satisfied. They definitely didn’t disappoint me. Was making sure I they helped me and if they didn’t they was going to find a way to make get what I wanted. I was satisfied.

Very easy to make a claim. Came to my place of business, picked up the phone, replaced the cracked screen, phone back in hand within and hour. Tech was professional, well spoken, and concise. What more are you looking for!

Excellent customer service. Lost my phone in a lake.. When I got back into town and called from a Verizon location I was able to get a new phone the next day. Unfortunately that phone failed within a week. Was able to file another claim and got another phone at no charge.

It is hard to get in contact with you but once we did you were very helpful. The first replacement device didn't work but you quickly sent out another. I think that you should never talk to an answering machine.

Had a great experience. Everything was handled in a very personal manner. They listened to me and helped me with the problem at hand. It was quick and fast and accurate. I really don’t think that there is anything that in to be changed.

I am so impressed with my experience, it was easy and fast. I was able to file the claim online and my phone arrived within 36 hours. I received a discount because I had never used my insurance and my new phone was an upgrade!

Perfect timing for the new phone to come in and easy to send back. I only wish it was cheaper than $150. I have wonderful service here in Mississippi and I'm very thankful for it. I only wish it was easier to do things online with business accounts.

Great communication during claims process. Quick shipping and arrived when promised. Easy transfer of data from the old to new phone. Provided everything needed to ship old phone back. The entire process was easy, efficient, cost effective, and made my life simple.

Talked to a rep on Monday. The phone replacement arrived Tuesday night. The box to return had what it needed. It all worked out great. Super fast service. Friendly customer service too. I would recommend you to all my friends and family.

Phone screen cracked and got wet. First time filing a claim since I bought my first phone in 1997 with Verizon. Great and quick service. Hope we don't have to use you again. But, it's good to know we'll be taken care of if we should need you again.

The AT&T store rep was useless. She simply directed us to do a report online, but we kept having issues. The only useful thing we got from her was Asurion’s phone #. Once I called them, the agent knew exactly what needed to be done. She was fast and efficient and very kind.

Thank you for being so quick to replace my broken phone and make it so easy to transfer all apps! I didn't have any problems except with my passwords didn't transfer but I've recovered most of them. You guys are great!

The use of insurance on our phone was seamless and easy. Everything was accomplished fairly and without an issue. We will use your product again. We would recommend your company without reservation. Thank you for all of your help.

No hassle warranty coverage. Good communications start to finish. Replacement phone looked new. Normally don’t do warranties but glad we did. Accidents happy and phones are expensive, peace of mind is worth it.

Thank you Asurion for your no hassle and easy to use system for phone replacement due to one of my damaged phones. The new phone arrived in nominal time and the return process is also very simplified and included. I will continue to use Asurion on all of my phones.

Phone showed up a day later than notified. I am out of town with no phone. Had the phone gotten there when told there would have not been a problem. Not sure whose fault it was but I went on vacation without a phone. Tough.

I appreciate the speed with which Asurion responded! We had a definite need for a lost phone to be rapidly replaced, and I was so happy to see that phone arrive. Asurion made the replacement process relatively painless. While I disliked paying that deductible, I felt it was fair.

Quick and easy. Replacement came sooner than promised. Easy site to navigate. All questions were answered. Help was easier than most sites to find answers to my questions. When replacement watch was delivered. Return of broken in return envelope and returned item receipted upon delivery.

Service man was very polite. He was late but he explained why and I understand that things happen so it was no problem. I will highly recommend your company to everyone I know. I have had great service with your company since I have been with you.

He did a great job, and it took very little time to complete the install the new screen. He was very professional and took the time to explain that the new screen will no longer be water-resistant. I would recommend him to my friends.

They were great! I got my replacement in a couple of days and was able to send my damaged piece to them quickly. I just wish the deductible was a little less.. but otherwise they were Great, Fast and Efficient!

File claim online, all easy to file, quick response, receive replacement phone in about 2 days, took phone to the Att store and helped us transfer information from original phone to replacement phone. So far so good, I will keep track of the refurbished iPhone

They outsource to the Philippines. Can never reach an American for problem that happened in US. You call they say the offices are closed. When you call during business hours you're routed to the Philippines.

The people that have assisted me with my claims have always been courteous, friendly, extremely helpful, and professional. I would highly recommend Asurion to a friend. Having to file a claim can be viewed as a negative because of the circumstances, but my experience with the representatives there has always been positive.

It was an excellent service!! The providers were great with the time and repaired my phone in the most confidential way respecting my rights by wearing their masks and social distanced. Thank you for your service. I would recommend others to you

Quick and courteous service. Online forms were easy to use and the phone arrived quickly. I also appreciate the service of letting me know that my old phone was received. I will definitely continue to use and recommend your service.

My CSR was friendly, helpful, and a joy to talk with about my son’s iPhone. Everything went smoothly. I had tried a claim online, but it failed. So, I called and was so glad I did. I would much rather talk with a human being, and she was wonderful and kind.

The automated system was lengthy but once I got through that and interacted with the live representative, the process was quite easy. Everything was thoroughly explained and repeated for clarity. I’m thankful to have been grandfathered in for a lower deductible because $225 is a lot of money to replace a phone. I was really happy with how quickly the replacement phone arrived.

Representative was outstanding. He was patient and knowledgeable about my questions. Some parts of the process took very long and required time for to get back into the Apple ID account. At the end, my phone was properly set up and functional.

Replacement for replacement phone that was not working properly. Was shipped promptly and arrived promptly. Setup guide that was emailed out was easy to access and follow. Got everything transferred over to new phone easily. Was not happy about first replacement phone not working but happy with service to get new replacement phone.

AT&T is awful, they sell me the phone, tell me it's waterproof, then when it gets water damage without submersion of any type they tell me it isn't their problem. However Asurion made it easy after that....

After I filed my claim I was today I would get a replacement phone on the same day. This did not happen and was told later that same day that my replacement phone was not in stock. I took several phone calls to finally get an ETA for my phone. The whole process took 5 days. Terrible experience.

They took great care of me and my situation. Sent me a new phone. Helped me through the process of making sure it worked. Thank you very much. I am so happy. I finally have my phone working again. Plus the process of shipping the defective device back was easy! Thank you again!

The claim procedure went very well. I received my replacement in a timely period. The replacement was a newer model than the one that I had, I assume the one I had was not available. I did have issues in retrieving my data from the damaged phone, the personnel at the local AT&T couldn't get to the data. I had to drive to a nearby town to get the data transferred to the new phone. I shipped the old phone back yesterday. THANKS!

Replacement arrives sooner than expected and switching equipment was easy. The support team worked quickly to resolve my issue and I was back up and running within 24 hours of filing my claim. Thank you!!! Your tech on the phone did an awesome job getting me back up and running.

Customer service was great. No problems with getting all issues taken care. The representative was pleasant and knowledgeable of the process. I would recommend this service to my family and friends. I received my phone in a timely manner and it was good to go. It was easy to return my previous phone, because I received the necessary items to do so.

Easy, problem-free, great. Also the guy I called to set up the sim chip was super great. I wish I could remember his name but I think he works for AT&T and not Asurion. Anything it was an easy process and was nice to get it done and over with.

My business was handled efficiently and quickly. I received my phone the next day after making my claim. I was so happy the way that I had to ask the questions, and then I was finished. The process was very easy and it puts my mind at ease.

Provided that the replacement device that has been sent is new and not “refurbished” it was a very professional and satisfactory experience. I am still in Indonesia and will not be back in Hawaii until July 2, so I don’t know if my main concern (new device) was addressed properly until then.

Everything was great. The service was great and the timing was perfect. Thank you so much for the great customer service. I recommend you all to anybody that needs a insurance claim on their phones other devices that they may need fixed or replaced.

The online questionnaire was easy to fill out and right away I had a response letting me know if I was approved or not. I received a phone replacement really quick and I was able to use it right away.

I'm older and not so Tech savvy but your representative made it very easy for me to understand how to do everything in what to do and it was very fast and very efficient. I thank you for the time you taken.

It was very easy to make the claim, the scheduling to get someone to my house to fix the screen was acceptable, the turnaround time to complete the fix was acceptable, and the price was fair. Overall, a great experience.

Great response and got the replacement phone in 2 days. Setup and restore was painless as well. Had a little issue upfront with Sim not being registered, but found the paper to the website and all was good! Good job.

My experience with Asurion was absolutely amazing, customer service was outstanding and I didn't have to wait forever. They were fast and courteous and eager to assist. Thank you all kindly for being so friendly. It's really rare! Amazing Job.

After a couple of replacements your service was great. I’m, however, very disappointed in the large premium increase. Again, the service was top notch. I really don’t want to move on just for cost. I realize I have claims which on frowned on in the insurance.

The repair went as expected, I been using Asurion for a while now, outstanding services, great customers service, very reliable, on schedule, jobs well done, quick, no need to leave the comfort of your home, I will recommend to friends, and coworker. Thanks Asurion????

My Apple Watch was replaced quickly with no title at all. I would suggest to anyone to sign up for device protection. It is well worth it. I received my replacement in less than 3 days at a minimal cost.

My phone was stolen and Asurion helped me get a replacement phone in 48 hours. I have never had issues with Asurion. I recommend this company to all my friends and family and will keep using them for as long as I can.

My new phone came really fast. The setup and transfer of data was easy, and my replacement phone works great. You had no issues. Being able to get a replacement gives me peace of mind.. Very smooth experience. I am very satisfied with the process.

My package wasn't delivered as expected and I know that's not your fault but I had to pick it up. The driver never attempted to deliver as I got no door tag, or a notification from my camera system. My case number is **. It was a major inconvenience.

You doing very good service. I be like AT&T. I I appreciate you. You small problem that 5G isn’t working good. The signal it’s not working good. You need to do something else for that and also the bill is higher.

I was not sure I had coverage for my broken phone. The back was shattered. I had no clue when it happened. Took off my case and saw it. I filed a claim and you guys handled it perfectly. I appreciated your help.

Excellent service from first phone call to getting replacement phone. Everything was very easy. When we returned the irreparable phone we didn’t even have to pay postage or go to the post office. We just took it to a drop box and off it went,.

It was very easy to file a claim. I received the replacement phone exactly as promised! Overall the experience was very pleasant during an unpleasant time. The representative who took my claim was very professional as well as helpful. It made me so glad I had the insurance.

Very quick response and easy to open a claim online. Asurion team take cares everything for me, it’s a great experience dealing with Asurion. I will recommend to anyone who needs to have their toys, smart phone or any expensive gadgets with Asurion. Thank you very much!

Fast shipment, the only thing was instructions are not very clear with activating replacement. It should just take a phone call without any hold time. The slip had a website it brought me to instructed ok how to activate it but it went to a chat and it was just confusing overall. I’m not new to tech devices. Device came fast within 2 days.

Great assistance. Hassle free. Everyone in the store was very helpful and no time wasted starting my claim. Highly recommend the sales associate as well as the repair tech. We appreciate everything that AT&T does to service our needs. Will not hesitate to refer anyone to this company. Thank you for resolving my matter. They did an awesome job. Thank you again and again and again.

I was able to get a phone fixed through Asurion but had to go through several steps for it to be done right. A tech was not able to fix the phone the first time. So a 2-hour phone call with call reps approval for a replacement device was required. The replacement device that was received the next day had a broken camera. After another 2 hour call troubleshooting the device and seeing that it was a software issue and another call center rep manager approval for another replacement device to be shipped. After 3 days and hours of phone calls I was finally able to have a working replacement device. Reason for the 5 stars is because the tech and call reps were pleasant and worked with me throughout these issues. I only recommend for the process not to take so long.

Great service. Easy to follow website! I have used this for both my daughter and son and got their replacement phones in "2" days!! Love this wonderful insurance and appreciate the no nonsense way of handing the stressful situation of replacing a damaged or lost phone! THANK YOU!

The tech came to my house (I had expected to carry my phone IN and likely be without it a while). I met her in the yard. She checked the owner, the damage, went to the service truck for about 5 minutes (it seemed) and brought back the repaired phone. Noted "If there is anything else, let us know,..." She was pleasant, very efficient, and with no further charges, drive off. I SOLD on the system!!!

They did a great job. I just am not sure what to do with my broken phone as I don't remember receiving directions on that. Would be great if someone could contact me about that as I want to make sure I am not charged.

Very courteous and very helpful. Help with getting me another phone in a timely manner. I was not on hold for a long period of time and she had great customer service. She was able to answer all my questions and concerns.

I had a great experience using Asurion as my insurance provider. I filled out my claim online and it only took a few minutes rather than having to wait for a customer service representative. I received my replacement in a timely manner and was kept up to date throughout the entire process.

I was pleasantly surprised with how easy and quick this process was. The communication was excellent and the service was outstanding. My claim was responded to on the same day and by the next day, I had my replacement phone.

Representative was professional and easy to talk to…. Everything was explained perfectly. No issues…. Very satisfied with overall experience. Was easy and straightforward. Store representative made the initial call and then I took over. Very simple and nice. I didn’t take much time and I was on my way. Appreciate the professional representative and their knowledge.

It was the most time consuming horrible process I have ever been there just to replace a phone. I ended up getting almost 6 claims for the same phone. Massive waste of time. I would not recommend this to anyone. I had to use them because I have no choice.

After a few attempts we finally got the issue resolved of adding the number of the tablet to my account and getting a replacement tablet. I am pleased with the upgraded tablet and look forward to using it. Look forward to doing business again with any other replacements.

Easy process from beginning to end. Charges and fees were explained clearly. The only issue I had was not having a number to call and speak to someone that could be a liaison between Asurion and AT&T. This piece to the puzzle is very important so we can avoid going back and forth between companies.

My sim dropped my iPhone and cracked my screen. Asurion sent someone out to my house to replace my screen and they did it right in my driveway. The guy was very nice and did a great job! I would recommend anyone to use them again.

It was a business phone that I truly needed. A new phone was shipped “overnight” and was in my hands the very next day. Have a Galaxy S-9 that looks and acts like new.. Activation of the new phone and deactivating my old phone were 5 minute procedures.

The whole experience was pleasant and easy. The lady who helped me was also very nice and helpful. The phone arrived very quickly and made my grandson very happy. I hope I don’t have to file any more claims but it’s nice to know that the experience is not hard.

I was shocked how fast my phone came. Thank you so much. My wife and I figured my phone would not be received for a few more days. AT&T you did a great job. Very good service. Never knew you were that quick.

Very easy and fast service. Received my phone the next day and with help setting up the phone was using it that night. The person I chatted with was very patient and friendly during the process. Glad I had insurance. Thanks.

The phone was shipped fast. Easy to transfer information. Wish the claim cost was cheaper though. Going through the website to make the claim was easy too. My phone replacement was a Samsung S-20 plus. It even came with a new charging cord also. The phone I got works great.

I lost my phone on vacation, I made my claim online and by the time I had returned home, my phone was waiting for me. Never had to call them or email them to ask about my replacement. Using the online app makes things so much easier and less stressful for the customer. Great, fast, reliable service. Good job Asurion. I will be definitely using them again if need be.???

Replaced phone, battery was not holding a charge and the screen had dark spots on it. Phone came in time frame that was noted by Asurion. Instructions were perfectly laid out. I did contract the local AT&T store for a little more direction in transferring data.

I accidentally dropped my phone in the lake of the Ozarks and within a day and a half I got my new phone. The application was easy to fill out and it was a very good experience! This is awesome insurance!

The service tech called when he was about a half hour away and was here when he was suppose to be. He was very nice and seemed to be knowledgeable in repairing my phone. This is the second time they have came to my house to repair our cellphones and both times we have had a good experience. We will definitely keep our insurance with Asurion!

I lost my Apple watch, and couldn't find it anywhere. I contacted Asurion, and was extremely pleased to find that they would replace my watch with no hassle at all. All I had to do was pay the fee as stated in my policy declaration, and the new watch was on the way. Shipping was quick. Merchandise was perfect. Customer is happy. Of course I covered my new watch with the same policy. It's a "no-brainer".

The tech was very helpful and very knowledgeable. She was able to fix my problem very fast. She was also very patient. The wait time wasn’t that long like I expected either. If I have any more problems I will be sure to contact the tech specialists again.

I am very pleased with Asurion, I've been paying for this insurance for years, but never had use it until now. I had 5-star service the whole time! I had great service and everything went smooth! I would highly recommend them to everyone!!

Product received timely. The experience was professional and smooth. Great investment during a time of hardship for too many. Written support would have been proper to explain next steps to transfer information as well as support systems in place order where to locate.

I was so worried when my screen cracked and thought I would have to spend a lot of money. I called Asurion which offers fast and easy service with great customer service. My repair was under $40.00 and Asurion came to my house and repaired my phone in no time! I will used them again for my warranty needs.

Everything was done perfect. The service was great. I will definitely recommend your service to my good friend. It would be great. I would recommend you to go through. The customer service is good. Everybody is very pleasant I am on my.

The replacement was fairly quick & easy. I sent the damaged pieces of phone back however since my phone & my mother's phones both were ran over by all kinds of vehicles & tractor trailers in the highway, figuring what parts when to who's phone was a guessing game & the envelop was way too small. But apparently the receiver of the package got the gist of it from the variety of pieces sent.

Customer service was great & efficient, phone was delivered next day. I was told it would take 2 to 3 days for delivery so when I received it the next day was very surprised & the transition to the new phone was easy fast. Thank you.

Replacement phone was delivered less than 24 hours after filing the claim. It worked out of the bix as needed and all is well. We will always use Asurion for our phone service insurance. AT&T was a big help also. They were there to help when we didn’t know how to call.

So far I have had a very good experience with the Asurion insurance. My phone screen and my wife's recently cracked and bought were repaired promptly and the same day. That said I hope that not registering my devices at home won't be a problem when any of them needs attention.

Speedy and good service. New phone came quickly and without incident and was easy to restore and get operating. Seems like a new phone even though says it was refurbished. Super happy with the outcome. Sent return label and box as well to send old phone back as well.

Sent back my broken phone yesterday after transitioning to the new one. Your system made it easy for me to do and only needed a little extra help with the sim card install but Christina was great! I will recommend it to others. Thank you.

The process of getting the screen of my phone fixed was very easy and everyone was very helpful. I would definitely recommend Asurion to family and friends. It is definitely worth the added cost to have the insurance on my phones especially the phones the kids use.

Asurion's repair of my iPhone 6s phone glass was prompt, courteous, and effective. I am tough on my phone, and have needed your service more than once. I was fully satisfied, and would recommend your repair service to anyone.

I was frustrated and irritated with my phone And I called AT&T that gave me my insurance Carrier's name. I called them and right away they went to work. Asked me a lot of questions, got the whole thing results. Sent me a new phone And took all the stress off my shoulders. It was actually a painless process Because I virtually live on my cell phone. My business, my personal life, everything is there and I'm on it all the time So it was extremely urgent for me but they took care of it lickety split.

I am so pleased with how easy this was to process on the computer to get a replacement device. Directions were easy to follow. Also, the device was shipped quickly and in my hands the next day! Fast and easy service!

It was a Google phone. It got dropped out of a pocket onto asphalt while playing basketball in the driveway. It cracked the screen. There was not an available person to fix it locally so a new one arrived the next day!

The people who assisted us were very friendly and were very quick in helping us with our issue. We would suggest using them. From the first phone call to receive our replacement product the next day went very smooth. Thank you.

I purchased my iPhone about a year ago and since it’d been damaged by every day abuse, with numerous cracks, a wet speaker and scrapes on the exterior my phone needed replacement. Within days of filing a claim another iPhone was shipped. Upon arrival the super easy transferring of data & set up was done in moments. Now, it’s like nothing ever happened and again I love my device.

Cracked screen was handled quickly and very professionally. From making the claim to picking up the phone everything went very smoothly. I would recommend Asurion and uBreakiFix to anyone that asks. Very pleased all the way around. Not too happy about Verizon taking over my insurance but I guess it is what it is.

The representative was very helpful in answering my questions. Was informative and was helpful in having my cell phone replaced and where I could go to get help with transferring my data. She was friendly and upbeat which always makes a stressful situation.

It came very quickly. The only thing that was hard was because since I didn't have the original phone it was very hard activating my sim card. I had to go through multiple agents since I did not have a separate phone to figure out the issue. All the agents were very nice though. Unfortunately took a long time to do since I didn't have access to another phone.

My new phone replacement came as promised the very next day. They made it easy to return my damaged phone. Also, filing the claim was easy as well. I would definitely recommend having insurance. You never know when you might need it. Our son had to use his insurance as well and was pleased with the quick service at getting his new replacement as well. Thank you.

It took me longer to figure out how to contact Asurion, than it did to receive the phone. Once on the right track it was so easy and received the phone in like 2 days! I am still amazed. The postage paid return envelope was much appreciated too. Popped it into the USPS box and all has been good ever since. Thank you Asurion.

I wish I could remember the name of the representative who helped me. I called 611 and she was perfect in customer service. I had a convoluted situation and she made the recommendations that made my experience awesome. I don’t generally have issues at AT&T.

The people that I dealt with were polite and very courteous and well knowledgeable. Pleasure to do business with them. Both of my phones are insured by you. Just keep up the great work you are doing. Thank you. The response was quick and courteous.

Having the damaged iPhone replaced was very easy. The replacement arrived very quickly, and it took only minutes to drop the old one in the same box (different mailing label) and send it back. The replacement iPhone was also set up in a few minutes.

The only difficulty was dealing with Verizon customer service on a weekend night via text messages to customer care people who had no idea how to help me. Once connected to Asurion, it was fairly smooth going. Phone arrived quickly and as promised.

Phone LCD went out and had to replace phone instead. Opted for the insurance because this isn't the first nor the last time I am going to accidentally drop my phone! Great customer service! The rep wasn't pushy and let me debate on if I wanted the protection or not. Since I own a company, it was the best decision for my family!

Was pleased that my claim was treated as very important and it was remedied professionally and with courtesy by staff that really cared about my needs. Great Work! Nobody likes moving into a replacement phone, but you helped a great deal.

I received my phone and returned it three days later. Thank you for your time, I hope all was well, please let me know if I need me to do anything else needed, and please let me know when the company receive my package.

It's ridiculous how much it costs for the insurance and deductible. I had it for years. I used on my new LGV60 phone, the one that comes with the dual screen, well your insurance does not cover the dual screen, you consider it an accessory even though it's a selling point as part of the phone, and the phone's functionality. If you're not going to adapt with the points that change then you're truly just taking advantage of people and ripping them off. Canceling this was a great and easy decision for me.

Asurion is very easy to work with from the beginning of claim to the end of claim. The online form was easy to use and very informative so you can start the claim with no problems. I have submitted a few claims through Asurion and each time, it has been consistent and understanding.

After being unable to file a claim online I called customer service at Asurion and was given very courteous and efficient service to complete the claim. At this writing I've received the replacement phone and returned the damaged phone. This experience was very professional yet friendly. I had a smile on my face when I was done.

Jessica was our Rep today and her customer service was outstanding!!! It was a pleasure dealing with her and she went beyond to help set us up and answer all our questions. I wish all rep was like her and provide such genuine, caring and best customer service as she provided to us. Hiring her was a good asset for your company.

The gentleman that helped me was very courteous and helpful. Thank you so much. I tried doing it online and I could not get it. It would not let me change number to get passcode. It wanted to send it to broken phone.

Your customer service was excellent!! The phone arrived FAST, and it was very very easy to set up. In the future, I would definitely recommend my friends and family to use Asurion when they purchase a new phone. Thank you very much for your professionalism.

After 2 crappy refurb phones with problems Asurion stepped up and a very helpful lady arranged to send me a newer phone since my model was not produced anymore. The new replacement works great and even has 5G. Thanks Asurion.

Great customer service. Mom Was on vacation and phone quit working. You helped me get her replacement shipped to her location 5 states away and mom received it by 1 pm the next day. Unbelievable service. Thanks again. You haven't let me down yet.

This is my second claim of a broken screen and these people are just horrible! They claim they will repair or replace the device within 5 business days. That could not be further than the truth! You submit your paperwork and they review it for a couple of days and then pass it to a claims specialist which is when your 5 days actually starts! If your paperwork has any mistakes, they contact you within 5 days for the new paperwork to be uploaded. Once you upload the paperwork, they review for a couple of days and then claims specialist gets it and the 5 business days restarts! If you make any changes that may be required, they restart the 5 business days and that 2-3 days after the adjuster gets it!

If I hadn't broken my screen so late in the day I'm sure they could have fixed it same day. I had an appointment made and the phone fixed in less than 24 hrs hassle free. I know that Samsungs tend to be harder to work on but they had it fixed in just 2 hours or so.

Asurion was very helpful with my phone. Even though I was the one at fault for losing it, they still provided me a replacement at a lower cost to me. The replacement phone was also delivered to me like the next day.

The response time was great. Very easy-to-use and new phone works great. I am very satisfied with the outcome of using Asurion and recommend them to my friends and family. The only thing I wish is that the price of the phone was lower.

Process was very quick and easy. I received my phone in less than 24 hours. It was so streamline. Even returning the phone was very easy. I received the exact phone. The color was very important to me. Phone rep was so nice and understanding.

Yes I’d recommend all day to the family because their service is really solid and I appreciate everything they have given us on our time of need and they are a breakthrough for that. Thank you for that and we will keep on using AT&T for all our needs. Thank you again.

Great Service. They resolved my issues and replacement was as agreed. Estimated arrival of replacement was as stated. Glad I insured my product when purchased and would recommend highly for peace of mind that your purchase will be covered and replaced promptly.

Great service. The ease of using their online service to file a claim and get my iPhone replaced is quick and easy to follow and use. The time from submitting my claim to receiving my iPhone only took a couple of days for me to receive. Comes with an easy return process as well. Highly recommended.

Started off with the chat. The customer service rep was great. He answered all my questions and made getting started very easy. We did run into some problems getting the service to work but he did the best he could. He directed me to another service rep and she got the phone working.

My phone fell and when I picked it up I noticed liquid fluid in the screen. I knew the LCD screen broke and the fluid was preventing me to use the phone. I called Verizon and they gave me the information how to submit a claim to Asurion. Once I submitted the claim and paying my deductible I received a new phone within 24 hours. I’m very happy with this company and highly recommend them. My first claim in 3 years….

Great service. We received our replacement very quickly and was able to easily get everything converted over. The quick shipment was a blessing and greatly appreciated. I would recommend this insurance policy to anyone that doesn’t want to be unconnected very long.

Broken S8+, received S9+ instead. Fantastic turn around time and received a discount because I hadn't used service in years. Would use again as long as the rate stayed at the same cost, hopefully this phone lasts a while though. Thanks!

Once we got through the phone tree **, it was good. Chris lost his phone, and Asurion kept wanting to send a code to the phone number that was lost. Finally able to get through the **, we had the phone the next day. That part was great. Getting through the ** to get to the replacement... not so much.

Screen replacement for iPhone at my house was convenient and professional and hassle-free. I called and they came to my home in 24 hours and replaced the screen while I waited in the comfort of my home. I Will definitely call again should I need a new screen.

I made an appointment to replace my screen. The phone still didn't work well. Asurion promptly sent a replacement after being notified of the problem. The new phone is working well. It was also rather simple to transfer my data from phone to phone...TWICE! Many thanks, Asurion.

Wonderful customer service right from the start! Professional and courteous. Also very timely on the shipping. Nice to have the return shipping paid for as well. I also needed some assistance with getting the setup of the new phone completed and they were able to help.

AWESOME SERVICE! My phone fell out of my pocket while I was on my zero turn mower and it got mulched... I called Asurion about 3:00 P.M. and my new phone was here by 11:00 A.M. the NEXT DAY!!! You can’t ask for better service than that! I’m glad I have asurion and I always will, as long as the price stays reasonable. GREAT SERVICE!

Quick replacement of broken item. Though the replacement wasn't what I really wanted, I contacted Asurion and discussed what I needed (there wasn't an option at the time of claim). The agent was very helpful in finding what I needed for a replacement and helped me swap out the item they originally sent. It only took a couple of extra days, but otherwise all went smoothly.

I received the replacement phone within two days. It was fast and easy. And it was easy to return the defective old phone. There was an enclosed box with no postage needed to return phone. Just dropped it in the USPS mail.

On time, pleasant and did a great job! This is the second time we have used Asurion and we have been very happy both times. We will definitely continue to use this service as needed. All of the staff we have come into contact with have been amazing.

Replaced my Apple Watch fast and with great customer service! Total time from claim to new device at my door was less than 48 hrs. I am happy I chose to have my devices covered by Asurion ins. They even helped me set up the new device.

The process was easy and pleasant! I would recommend this company to my friends and family! Their commitment towards the customer is second to none! I was pleased with the service and expedited the claim quickly! In conclusion, thank you caring about the customer and their needs as a consumer!

You guys were awesome and very fast. This is the second time I used your insurance company, and you guys are very fair. The first time the cell was here the same day and this time you were able to get my phone to me by the next day.

Too complicated to set up. After 2 hours had to take to ATT store. I don't have anything to add. Claim was simple but hard to read and understand instructions for a 71 year old. You just lost 1 star....

Ordering a replacement was quick and speedy. I appreciated the timeliness and able to get back to business with ease. I uploaded the app within minutes. The customer service team was helpful and understanding of my situation of losing my phone.

Yes it was a great experience. She was very helpful. Completely satisfied. We received our phone the very next day. So was only out of service for about 24 hour. We greatly appreciate the quality of service you provided. Thank you.

On vacation my phone went south and started calling people at random causing a host of problems. My new phone arrived in 1 day and my problems were solved. Quick service with no hassles. Saved my vacation with my family!

My experience with Asurion was great. Each time the representative heard me and address my issue with complete satisfaction. I can't begin to express the peace I get when a company does exactly what it advertise. Asurion is a company that stands behind its customers and I would be proud to shout it from the rooftops and provide unsolicited recommendation to others no matter where I go in my travels.

Asurion is an excellent phone insurance! When my wife's phone stopped working, they had a new phone to us in almost a day! Which was super important as her phone is our lifeline to our kids and grandkids! It came with great instructions to pull everything over from old to new phone! And with new phones costing four times the amount of a lap top, you would be crazy to not carry insurance! Especially when the insurance is as good and professional as Asurion!

My son lives in NY and needed to file a claim. The whole process was easy and quick and had his replacement device quickly. Excellent service! I would highly recommend Asurion to anyone who is looking to protect their devices.

Yes I will recommend family and friends. The two ladies I spoke with explained everything where I can understand. The phone arrived two days after the claim. They helped me set the phone up after it arrived and and it was fast.

At first I thought we just needed cracked screen repair, when trying to schedule that the appointments were very far out - like 10 days. That we were not happy with. You should have more places to go to get a cracked screen fixed so you don’t have to wait forever. Tried calling to see if we could get something sooner and were on hold a very long time. It was off hours though. I then looked at my son's phone and it was not just a cracked screen. Whole parts of the screen were completely black. I couldn’t cancel the cracked screen repair online, had to call - which didn’t seem great either. But this time I did speak to someone right away who cancelled the original appointment and entered the claim for the damaged phone. We had the new phone the next day.

So my daughter broke her screen (no surprise there). We took it to UbreakIfix. An hour wait. Typical. No worries. We get back up there about 30 minutes before they close (I'm slow at driving). We get there and the screen looks great! Phone was not communicating with Apple servers. Phones not working software wise. Let me tell you, those gentleman spent over two hours, and past closing time, doing EVERYTHING they could to fix my kids phone. You WILL NOT find a better place to get your phone repaired. EXCELLENT service. I would have given them 10 stars, but the website could only find five....

I was shopping at a store and needed to use the restroom. I set my phone down and left it and continued to shop. I searched for it but unable to locate. Asurion coverage was able to get me a the day after I filed my claim.

The time management is good. Only thing I’m not happy with is when the company give you a replacement phone the quality. And it’s not the same color as the original phone you had and paid for. I’ve replaced 3 phones and had this issue. I’m confused I’m not understanding why they don’t give you the color you originally had.

Great experience as always. Prompt fast service is greatly appreciated! No matter If I file a claim online or speak with a live person. I always have a great experience. I also like the option of being able to have your new device mailed to wherever you are at that time. Thank you!

Quick and helpful service and my phone arrived the next night. The team worked with me to turn off the find me and helped me to find my Apple ID. They didn’t end the call until I was completely satisfied.

Amazingly easy and fast delivery. Did the whole claim online and had my replacement phone the next day! It came with easy instructions to transfer everything from the old phone to the new in minutes. Thank you so much!

I got a pretty decent phone that appears to work about the same as the one that it replaced. I don't know if it was a brand new phone or a refurbished one, but it was acceptable. It was shipped promptly with instructions; however, if the instructions told the user to replace the sim card from the old phone into the new phone, it would streamline the setup procedures.

Great. Fast delivery and got the same phone! Awesome service. Would definitely recommend keeping insurance on the phone. My son was so happy to get his phone back. After his phone got ran over. Definitely thought about dropping it but glad I didn’t.

Didn't know I wasn't getting the exact same device I had. I got a Samsung S10 instead of LG g8. I like it so I'm happy. It was just unexpected & I wish I had gotten a case for it ahead of time if I had known. I am just glad I like Samsung & LG. Some people might not be okay with getting a different model. I love it though. Thanks for fast & easy delivery

My son's phone wAs destroyed. I submitted a claim at my local ATT store. They were very helpful. Reminded me that if I don’t ship it we will be charged more. We shipped it back and received a new one for the deductible! It was easy as that!

Got my phone back really fast. I was very satisfied customer service. Everything worked out great. If something happened to my phone again I have confidence that everything will work out OK. Was very patient. Let me know. Well my phone was back I wanna send and that was broken. Very pleased. Thank you.

It was quick, haven't received new item yet but everything else was awesome. I appreciate the way I was served. I explained what happened and received all the info I needed to move forward. I'd definitely recommend Asurion to other people.

Very easy and super fast! Love going through Asurion, they never fail to amaze me. I own a business so have a fast delivery is a must, got my replacement by the next day. And activation was fast and easy as well.

Asurion tries mightily to delay and discourage claims. It's web-based claims process doesn’t not work and refers users to the phone number. The phone number has limited hours and operators, and its auto messages actively discourage your call, both through saying it’s too busy to warning prosecution for fraud. The call center, if you reach it, transfers you out to AT&T at the drop of a hat, even if you say please don’t. If they send you a replacement device, your address will be slightly off so the carrier can’t deliver and returns it to the warehouse. Then, you have to get through on the phone two more times, 24 hours apart for resolution. Once you get your device, the instructions are terrible so you have to research on the internet how to enable it. Do yourself a favor: Don’t pay for this insurance. It is a racket.

Filing the claim was easy and the rep was very helpful. The phone did not arrive, by Fedex, the next day. I have problems with FedEx. I was assured I would get it the next day and I did. Then I could get the SIM card tray open on the new phone and had to take it to a store, who was very helpful.

Amazing. I had a new phone in less than 24 hours. From Texas to Upstate New York. And the online option was extremely easy to order off of. Very simple and the website was fast. No lag between pages. Very happy with the service. Thank you.

It was awesome. I submitted my claim on a Monday and received my new Tuesday by noon. So that was cool. The only thing was that to return my old device it was through the USPS, whereas when the new one came it came through FedEx. So I'm a bit nervous about sending it. However I sent it on Wednesday and it should arrive by Monday!

I had a nearly new iPhone 11 that ended up with moisture in the camera and then the whole phone failed. After a very quick form online, the process was started for a replacement phone through Asurion. The replacement phone was at my door within a day and a half and I’m rural!!! I was shocked at the speed. In addition, the ease of setup and sending my broken phone away was mind blowing. I’m a skeptic when it comes to insurance programs but Asurion definitely stood by their promise. I’m one happy customer.

I had damage to my phone and my local AT&T office helped me file my claim - it was on a Sunday afternoon and I received my replacement phone on Tuesday. I had no problems setting up my replacement phone and the online tech support was very helpful. I highly recommend this service.

Phone was broken. Went to ATT store. They referred me to call the 800 number. Called the number and was told was too busy and to go online. Online wasn’t working so I called again and waited for a human. She had me fixed up in no time. Was told phone would be overnighted but didn’t receive for 3 more days, but included a weekend. Thanks for your help.

Great customer service. Fast shipping. A couple of glitches in their phone tree (had to repeat order multiple times and talk to several agents, this was their automated system, not their agents.), but other than that a great experience. Everyone was nice and helpful.

I purchased a Bose Pro1 Speaker, I have been Calling Asurion for help to service my speaker., I have been talking to a service rep. Did not help, I talked to a manager. Did not help either. This has been going on for the last five weeks. They keep telling me that they have contacted the right department for them to send a shipping label through email. I have called over 5 times. They keep telling the same answer that it will take 24 hrs. to get a response back, I called again the next day. Same answer. Again talk to a supervisor then a manager and neither of them could help. For the future don't buy a ASURION COVERAGE. IT SUCKS. DON'T WORK AT ALL. I ADVICE YOU TO THINK TWICE. BAD SERVICE. NO HELP AT ALL,

I explained to the representative what happened with our daughter's new tablet. I explained to her that we went into a store and a whole bunch of kids went running out of the store and basically shoved my daughter and had her knocked the tablet out of her hand which was devastating because she had a cast on her arm from a previous injury and the representative on the other end helped me out tremendously and got us a new tablet delivered to our house by the next day. She was magnificent.

Great customer service and fast service!! I was very satisfied with the customer service and would definitely recommend to friends. I received my cellphone within days of damage to my phone and it was no problem transferring my contacts and pictures from my old cellphone to my new cellphone.

Weiss was very helpful and even though the store was busy I never felt like I was a problem to him. The atmosphere was welcoming and the staff was helpful and kind. I was at the store in Blaine Minnesota.

Great service getting replacement phone in two days...Needed it immediately....I have been with ATT since 2003 and not had problems to mention yet....Thinking about upgrading my phone on different telephone number soon. I really enjoy my service. I am former att employee

My experience was such a breeze. I filed my claim and my phone was on its way and CAME the next day, without any issues. Thank You so much Asurion you guys are the best!! Happy customer. Will most definitely highly recommend!!

The initial connect with Asurion was very professional and handle very quickly. I also received my replacement phone on a very timely manner. Thanks for such great customer service. I would have no problem whatsoever recommending any of my friends and family to switch to AT&T.

Excellent customer service. Phone representative was very helpful. Got my replacement device to me in under 24 hours. Highly recommend anyone with electronic devices to have Asurion. Service and price cannot be beat. Thanks again for a wonderful transaction.

Less than 24 hours after losing my phone in the river another was delivered! I was on a mini vacation away from home and by myself too. Employees at 2 different AT&T stores were fantastic in helping me file a claim and then next day helping restoring the new phone. I barely missed a beat on my little getaway! Thank you!

Excellent respectable staff attended to me on arrival. My phone was repaired with no unwarranted questions. It was done within an hour and was handed over to me with an appropriate receipt with due respect. They represent Verizon as a good ambassador with their diligence and respects.

I had sat my phone on my desk and it slid off and hit the edge of the trash can on its way down. Asurion was fast and sent my phone overnight. The only thing that could have been better was if it had been free but other than that I had no problem.

Great service. FedEx was a pain, but y’all delivered on your end! I got my phone overnighted, and ipad.. Plus everything has been working great. No issues with either replacement devices which was my biggest concern. So thank you!

The person fixing the phone was great. Getting it all handled went very well. Easy process. Was not happy with the finished product. The screen is different now. This phone was brand new. 3 weeks old. The screen cracked. The new screen is not the same that was on the phone prior to the repair. But it works so I will make do until I replace the phone.

This is the second time I have had to have a device exchanged and both times have been completely uneventful. Thank you for your service. Made it extremely easy to return device and very easy to deal with. I will recommend you to all of my associates who have issues with their electronic devices. Again, thank you for speed and accuracy in handling my situation.

The call and their service was fast and good. Thank you. I am very happy with Asurion. Thank you For everything. Very reliable and fast. I will recommend it to all my friends and family. Thanks again asurion for the great service.

Excellent service, made me feel at ease throughout the whole process. From beginning to end the representative answered all my questions. I was really concerned about how long it would take for my new phone to arrived but it arrived within two days. Very satisfied customer.

My representative was very helpful and knowledgeable. He made the process very easy and explained every step. He was pleasant and understanding to my situation. The phone call did not take long and all my questions and problems were answered.

Thomas did a great job of replacing my screen. He did it quickly and was very professional. He seemed to be very competent and capable of doing the screen replacement. I was very impressed with the speed and quality he did on replacing the cracked screen.

After dealing with phone problems, and attempting to have problems fixed at the AT&T store, in which they could not provide any help with but instruct me to file a complaint with your company, I filed the complaint that night, very easy to do, and have the replacement phone. Thank you for making the process easy.

Quick and easy to replace the phone that was lost. We have never had to use the insurance, but do glad we had it this time. Would highly recommend this service to my family and friends. Much cheaper than paying off the phone and buying a new one.