Asurion Reviews

Customer service rep was amazing. She was also incredibly helpful and knowledgeable. She took her time to figure out why the first time I sent the phone to be repaired, was returned without an explanation. Then explained my options. I just don’t understand why the deductible was still $200.

I was surprised and disappointed to find that a screen replacement was not possible. I was told at the AT&T store that was all that was needed. The folks at the AT&T store were extremely helpful in setting up my new phone.

Y'all were very helpful, easy to understand directions, the website was set up very well, and y'all were extremely fast with the delivery of the new phone I needed. I will definitely recommend y'all to friends and family. This made a stressful situation much easier on me. I appreciate that very much.

Great Customer Service and getting my replacement phone very quick. Keep up the great work. I appreciated the explanation on how the service works and insurance. Customer service was polite and knew her job, I was treated with respect which goes a long way with me.

I want to start off by saying the interaction itself with the representatives on the phone was pleasant however the empty guarantees and false reassurance was upsetting. We were in contact with Asurion customer representatives almost exactly 11 times in one week just to get our situation handled. Each time it was a different guarantee or different excuse as to why the previous guarantee couldn’t be met.

She was very knowledgeable and helpful in every way. I’m very appreciative of her and would love to talk to her in the near future. Thank you for a great worker and agent being on point with your company. I’m very thankful for you.

It was amazing all around to filing claim to getting it repaired! It was very very easy and fast service. Have no complaints at all. Filed my claim and got my phone fixed within 2 days of filing the claim.

Fast, easy, and just what I needed. When it comes to filing what the issue is with the phone it would be nice to see more options because I was not sure exactly what classification to put this in as it kind of fell between two and I did not want to be wrong and get charged even more money. Other than that great job.

Love having my iPhone insurance with you guys!! Made everything so simple and easy. Love it. Process was simple and quick. Communication is great. Emails, texts. Is the second time that unfortunately my phone is been broke and Asurion replaced my phone immediately.

At the beginning the response is not good but later they helped me by the good manner. Also, the service is excellent. They promised that the phone will come next day but it comes two days later. In addition.

New device came faster than noted and was in perfect condition. Kind of difficult for me to activate because instructions were unclear but worked fine once I got it going. It would help if it didn't depend on old device so much as mine was very damaged and difficult to use.

Lost my phone, made an insurance claim, it was handled properly and I received a replacement phone the next day. The AT&T store which told me how to file an insurance claim was very helpful and explained the process.

I received the phone in a very timely manner. For that you get 5 stars. However, if you are who attempted to help me activate it, it was a horrible experience. After over 2 hours on the phone a second rep discovered that the first rep had assigned the IMEI # to my Mom’s phone so then neither worked until I went to the store to get new sim cards.

Tech was great and very pleasant. Helped me with more information in regards to my device. Awesome work! Very fast and efficient. Love how they came to my house and fixed everything within the own comfort of my home. Would recommend if your phone breaks.

I give it a 3/5 because I had to call back 3 times to make sure they had the correct address. They sent it twice to 2 addresses. I had to call FedEx myself to try to get it fixed. I wasn't able to update with the right address with FedEx like I was told I could. After calling for the 3rd time finally someone told me to tell FedEx to cancel the first two orders so they could send out the 3rd. Not sure why I wasn't told that in the first place! It was a very stressful process. Got the phone now and sending the old phone in.

Cracked my iPhone at 10am, tried to start the claim online but realized I didn't know if it needed a screen or be replaced so I called. Miss Jamie was so helpful and I got my phone in the mail by the time I was done with work the next day! I was very satisfied with the whole process.

Asurion is the easiest way to insure your phone. I have never had a problem getting a broken phone or iPad taken care of in a quick and hassle-free time frame. We have over 20 people on our plan and that's a lot of phones. I have used the insurance plan often and have never had an issue.

The representative was friendly and very helpful! We received the new phone the next day and it was very simple to activate. They sent us instructions on how to return the old phone which was very simple. Thank you for the wonderful service!

I called Asusion to report my IPhone not working properly after getting wet; paid my deductible; replacement phone arrived the next day including packaging and label for returning my damaged phone; put it in the mailbox and received email from Asurion within a couple of days that my damaged phone had been received. Very simple, very fast.

The process to file the claim was quick and easy. I started online but ended up talking with a customer service agent. The agent was able to verify my issue with the online submission and completed my claim. I received my replacement product quickly.

Filing the claim was easy, the replacement phone arrived in two days. Also, returning the broken phone really didn't require any effort at all. I 100% would recommend this company to everyone! Deductible wasn't too terrible either, plus they just add it to your bill, so no money is required out of pocket.

Thank you for your excellent service. I greatly appreciated the professionalism, care, & concern for my situation. I would definitely recommend Asurion to others for their protection needs. Thank you once again & I hope you have a good day.

I will forever be grateful for all your support and attention. You fully paid my outstanding balance on Christmas and gave me hope when I thought all was lost. You guys are the best and I don't ever want to move to another company. Thank you!!

All was great and very prompt….I am satisfied with how easy the process was to take care of the replacement device. This is not my first time using this process and each time it has been a great experience.

Asurion was easy to access in order to report the phone issue. The process of making the claim was user-friendly. The new phone came in very quickly, which is very helpful since the phone for which we made the claim did not work at all. They provided all the materials to send the broken phone back to them.

I was devastated when I lost my iPhone and went to the Verizon store to purchase a new one, not knowing that the insurance would replace it. I put in a claim and the very next day I received a new phone. I couldn't be happier with the service I received from Asurion. Easy to claim, fast service, can't beat that!

Y’all were great. At 1st. I got the wrong phone. After I called. Y’all help me get the right one. Thanks so much. For all your help. I was wondering why you can’t get this kind of service in the stores.

This insurance has been great when the kids and I have had bumps, scratches, and water damage. You are quick to respond, with new phone or repair. I’m so happy we picked this coverage. We will always use this insurance going forward. Thank you.

The service team representative showed up at my place of business, they took my phone out to their vehicle and returned in about a half hour. My phone looked just like the day I purchased it. I had a new screen, battery and camera. Thank you Asurion!

Service was very fast and when we encountered a problem with first phone, second phone arrived the next day. The representative on phone was kind, courteous and very understanding of our problem. Having health problems, phone was needed promptly. Out thanks to you.

Not a problem in the world. Called to say he was available early and would I like for him to service my phone early or maintain my appointment. I appreciate that. Fast when he started. Explained himself and service. Maintained social distance. Awesome service.

Filing the claim was easy for me because I went to the AT&T store with my laptop and was lucky enough to have the salesperson walk me through the process. It didn't look too difficult but went really quick with her assistance. Got my new phone 48 hours later.

I lost my Galaxy watch.. It was the first time I ever had to use the insurance on one of my electronics. The process to file online was easy and the shipment came quickly. I would recommend it to anyone.

AT&T representative was unable to repair and since I had insurance he gave me the options to report my claim with Asurion. I chose on line which was very efficient. Although the claim was reported late in the afternoon they were still able to get it shipped that same day. We received the new unit the following day. Everything appeared to go smooth. I will be recommending Asurion to all my friends.

Always fast at resolving our needs. This is the second time getting their assistance and they always come through! My phone broke and they sent one right away the next day. They sent prepackaged material so that all I needed to do was ship it. Thank you so much. A satisfied customer!

Claims process was simple and quick. Any questions that I had were answered promptly and in a reasonable time frame. The device was newer model than the one I had and the new device arrived in a timely manner. The overall experience pleasant.

Agent was very pleasant, helpful, and understanding. Took care of claim over phone as we spoke. There is nothing I could suggest to improve service as it's hard to improve on excellence! This was not my first experience with Asurion. I have a plumbing business and have 6 cell phones that I carry insurance on and things happen and Asurion comes through every time like superheroes!

Had an issue with first replacement phone but the second one is in great shape! Charges and functions properly. Also do I get a discount or rebate for this review if so my email is **. Thank you and have a great day!

I Had shattered screen. The young gentleman that came wore a mask and was very professional in what he done. He had my screen replaced in no time. I would highly recommend whoever it was that came and fixed my screen.

AWESOME! Friendly and safe. Did a Great job. Was wearing a mask when dealing with my husband. Was very nice. Was very well spoken and very well groomed. We would like to deal with a person like them again in the future.

I was very pleased with the great service. I especially liked the easy, simple, and rapid online assistance. I was worried I would be without a phone for several days but within 24 hrs I had a new phone again. I was 100% satisfied with the experience, thanks Asurion!!

My husband and I was very pleased by the fast response and the professionalism. My husband's phone arrived in a couple of days no hassles and most important it didn't cost us a lot. Nice to do business with you. Thank you very much Asurion. We will recommend you to our friends and family.

My screen cracked really really bad which always sucks. I was suppose to have a free one through Cellhelmet, but apparently when I went to the store the people didn’t register me for it. However, good thing I have Asurion and got the screen replaced for not much at all. It was quick and easy too.

Phone came the next day as promised. The process was easy and quick. Was so glad that I had the insurance!! Would definitely recommend it to anyone. Provides peace of mind should anything happen to your phone. Thank you Asurion!

The service of the Asurion employees was excellent from phone call to delivery. The service was Prompt, courteous, friendly, helpful and informative. He Notified me by phone of exact arrival time, Helped me with phone activation, explained in full detail how to set up iCloud, etc.

I have been a customer for many many years, The customer service reps were very helpful and patient with me. And as long as I've been using Asurion, I've always experienced nothing but professionalism. They are so very attentive to any issues I may have.

Website I was instructed to go to was not helpful, however when I called the Toll-Free number, Sean was a great help! He was patient and well-informed on my concerns. Thankfully he was able to give the instructions needed to get my phone working.

Great service and was easy to put the claim through. Continued to send updates on the phone and complete instructions on how to return the damaged phone. I would say that it is a very easy process to apply. The only downfall was the phone I received was different color.

Phone works and seems to have no issues, but box it came in clearly says it is a refurb not new. It is definitely possible it was mentioned and I didn’t see/read that, but was not aware it wouldn’t be replaced with new.

Super fast service, got me a replacement phone. Had to upgrade since the phone I had was not available. And let me know when they receive my broken device. The service is definitely a plus and communication is also A plus.

My daughter dropped her phone in the lake and within three days we had a replacement. The process was only slightly challenging and we are glad we had the insurance. I have the insurance on every line on my plan. I won’t be taking it off.

Excellent service in a timely manner. I would recommend their service to everyone. My phone works great and looks perfect again. I really liked the way they checked complete operation of the phone. I was not expecting that. What great service!

The speaker on my iPhone 11 stopped functioning properly and I submitted a claim on Monday. My replacement arrived the next business day, and it was super easy to set up and everything. Thank you so much for making an inconvenient situation quick and painless to deal with!

My new Google Pixel 4a just stopped charging and from the package I couldn't use the phone's speaker. I could hear callers but they couldn't hear me if I put them on speaker. I lived with that until the phone decided not to charge at all. Since the phone was relatively new, I decided that it must have been a lemon. So, I filed a claim. I was awed with the speed of replacement. I've carried the insurance for several years, and will definitely say that it is worth every penny. Thank you!!

My screen was cracked. The technician came as planned, fixed up my phone and it was great. Simple and the technician was pleasant to work with. He contacted me prior to see if I could have him come early and was affable when I could not. I would recommend this service to others.

Talked to a guy from out in Las Vegas. Said he was from Valdosta, GA. I had some questions and he was very knowledgeable and polite in resolving my issues. Just glad I was able to actually talk to someone.

Great customer service. Every step of the process was explained simply and I was asked numerous times if I understood before they moved on to the next step. The replacement process was easy, even though I called in because I was not able to clear my Tablet before sending in. Melissa was extremely helpful and patient.

Stayed on hold a while, but problem was resolved. Great customer service. They apologized for being put on hold so much and having to be transferred to 2 different departments, but problem was resolved. Great insurance company to have for your phones, smart watches, tablets, etc..

Our experience was wonderful! The ATT agent filed our claim and we had a new phone in 4 days! Can’t imagine having any other service than ATT. OUR REPRESENTATIVE WAS WONDERFUL. He moved all current information to new phone in a snap!! THANK YOU JT! I would recommend ATT over any other service!

I was very pleased. I would definitely recommend for anyone. They were fast delivery. And the device was much better looking than the last one we had. My claim was filed online and there was no hassle. I loved my experience.

The service was scheduled quickly and the repair was done right at my home. The Technician was friendly and knowledgeable. It was extremely convenient to have my phone repaired at my home allowing me to get done additional work completed.

The service was great from start to finish. It is a shame that the platform doesn’t allow for simple brevity in describing the extent of my appreciation. Saying the service and experience was great from start to finish was apparently not enough praise for this platform. It would be nice if the platform would allow someone an opportunity to offer simple and sincere praise. That should be acceptable for anyone.

The service provided was professional and the problem was resolved before I left the store and received my replacement phone the next day. I was completely satisfied on how much the representative knew about my phone. I was also impressed with Asurion replacement of my phone and would recommend this insurance replacement to others.

I received my phone within 24 hours of filing the claim. I appreciate that I was informed on what would happen every step of the way. I also appreciate the great customer service and the timeliness of the company. Overall very pleased and grateful.

Asurion is the best. Every time I have an issue with a phone they’re always there to get my right in a timely manner. I would highly recommend. Asurion is the best and I’m Grateful for such an amazing team.

Everything went great! The Asurion Team handled all of our problems. We received the new phone on time. We've had problems with these phones several times, but we got a new one this times. Thank you to our Asurion Team!

I had nothing but problems with Asurion. From them sending me the incorrect replacement phone (a 128GB) when I purchased a 256GB and putting in their system that they sent me a 256GB. Then had to send that back. Someone lost that phone and said they didn't receive it when they did. Then they said they would just fix my simple cracked screen. So I sent my original phone in to them.

Well you guys did good. Need to receive the item. Now as far as the item's condition it sucks. Half the ** don’t work. You always got a reset the app. 90% of the time you got a push anything on the screen for five times to connect and I don’t want to pay the fee again to get the issue resolved. I called you guys several times you guys don’t reply or respond within a decent amount of time due to a supervisor management. I felt like I got screwed. Greatly appreciated as of now posting this survey for someone to get a hold of me at **!

The guy showed up on time. I was with a client and he was patient. I offered for him to take his mask off but he said he needed to keep it on for company compliance. Good honest guy. Was professional, kind, informative, and did a great job.

Our son had a 20 month old Motorola Razr that finally would not accept a charge and had some minor crack. Asurion evaluated the damage and elected to send us a used Samsung as replacement. That worked well and he was not without a phone for much more than a day or two. One comment: In returning the Motorola Razr we had to remove the battery from the case and that turned out to be a little more complicated than expected. Might be good to send a link to a how to video or something. Overall though it seemed fair and reasonable. Thank you.

Great service, great representative, great experience, would definitely use this service again. They came to the house, repaired my phone, cleaned it up, made it better than brand new. They were referred by Verizon, I called and they were there the next day.

Been with Verizon for over 25 years and we wouldn't choose another carrier! CUSTOMER SERVICE has always been exceptional -- throughout the years, we have had problems and we call verizon and it get fixed ASAP. There are no other carriers that offer this service.

Good response so far. Returning damaged phone. User is out of town but will return this weekend with the old phone. The replacement phone has been received and the user notified. We have received the activation instructions and will follow same to activate the new phone. The replacement phone is the same as the damaged phone. It is an Apple Iphone X.

The tech that was sent to my home was very polite and quick to repair the screen on my cracked device. She provided me with what she was going to do and the possible outcomes and in a timely manner had my device repaired and working without any extreme interruptions of service. I greatly appreciate the home repair and will offer and use it again if the need arises.

I was able to successfully submit the claim online and order a replacement phone for my son. The phone arrived 2 days later as promised. I even had it sent to a different address where my son was staying at the time while on summer vacation. Thank you!

After receiving three phones that was not working properly, my frustration level was at an all time high! I called and I requested to be sent to a care resolution specialist. I was not in any shape to go back and tell my issues and how I went through all the troubleshooting I had done. I wanted my issue corrected and he got done. I am satisfied; however, I shouldn’t have never had to go through what I went through to get a working phone. Take care. Dr. Kesha **

It was fast for us to replace our damage phone. It took only a day and we had our phone in our hands. I recommend this service to anyone who wants to have a security for their phones. For only 30 dollars a month for three phones we got our phone. No questions ask.

I was able to exchange a 6S iPhone with a cracked screen and a battery that wasn’t holding a charge for an iPhone 7 that is working very well. Initially when I charge the iPhone 7 it overheated very very much and I was concerned, and your service personnel said that if this phone ended up failing that I could return it and get yet another phone which I very much appreciate. So far the overheating is only happening occasionally and for the most part the phone is working fine so I’ve decided to keep it for now. But it’s nice to know that I have the option to return it should that overheating become a problem.

The mobile service provided was hassle free, convenient, quick and it made it very easy during the pandemic to be able to get your phone repaired without having to wait in the store for hours. I think that is an excellent concept.

Amazing. Give the guy a raise. He had glasses and was super cool. He was super patient and nice and funny. The whole store vibe was cool. But especially the guy that helped me. He went above and beyond to help and was just an all around good dude. 10/10. 5 stars.

I wanna say how Verizon is to me. They shipped me my watch on time and they help me with any questions that I needed to ask. They also was very polite on the phone. They are always there when I need them.

Claim process was easy, my old phone was reported stolen and the line was suspended with ATT. The new phone arrived on time. I would recommend to friends and family for sure. It was easy to get in touch with customer service also.,

It was a very easy and quick process. I signed in to the website and filled in all the information. I received an email the same evening that the replacement phone had been shipped. I received the new phone the very next day. Thanks very much.

The young lady that helped me activate my phone was very polite and knew what she was doing. It was a pleasure talking to her. She knew exactly where to tell me to look for the information that she needed. She answered all my question.

It was impossible to get someone on the phone. The website wouldn't let me just fix my cracked screen. I had to wait on 60+ min call with Verizon twice to get connected with Asurion to fix my issue. Terrible experience.

Happy to have the peace of mind to know that damaged or defective devices out of or not covered by manufacturer's warranty can be replaced at a lower (although not insignificant) deductible. Relatively easy to do although because of the circumstances of my claim I needed telephone assistance as the website could not address the issues I was having in turning off the "find a phone" feature but the telephone customer service representative was very professional, patient & helpful.

Phone came in quickly. Was a little confused about how to get it activated and why I was sent the materials to send a phone back when my devices was stolen. But, otherwise the hotline helped me get up and going again.

Fixed my cracked screen fast and efficiently. Cost with insurance was really low at 30 dollars. Employees fast, efficient and kind. Very clean store. Convenient location as well. Glad I didn't have to leave my city to get it fixed. Repaired same day.

Easy process from walking into the Verizon store and receiving advice from store associate, to filing claim right there...Phone was on its way and at my home in days! Very pleased with the replacement, an upgrade from my last phone but not too overwhelming to learn quickly.

Outstanding service, fair deductible, super fast shipping (Next day). I would definitely recommend to anyone with a phone or any other electronic equipment. I dropped my phone on the bathroom tile and both the front screen and camera glass cracked. After getting over the heartbreak, I went online and filed a claim. It was super easy and straight to the point. The very next day my new phone was here. It has taken longer to setup my new phone and transfer my data than it did to process the claim.

I don’t quite remember the nice lady I spoke on the phone with. But she was very nice and very helpful. She earned the company a customer for life. If there is any way to track who I spoke on the phone with please relay the message.

The process was quick and easy through the web portal and then I got my replacement in less than three days! The return process for my damaged device was easy as well. The packaging that my replacement device came in was the same packaging for the return! Brilliant!

Thank you so much for coming out today and fix the issue by bringing a new device. First, the crack screen received a replacement which was a defective one because the side buttons did not work, came broken. Then you were are to set up a live tech to come out with a new replacement phone and everything is working properly as it should now. The third time is a charm I guess. Greatly appreciate the fast response time correcting the issue. Thank you again for the great, fast, and friendly service. Kyme

I have had the Asurion protection plan for 3 years. They are always great and I have no complaints. That's very rare. I love them! The process from filing a claim to the actual solution is always in a timely manner.

I was very happy with the process to get my new phone. It took two days just like it said it would take. The process was pretty easy to complete and get the new phone on the way. I have one thing that needs to addressed in the process. My phone that was smashed could not receive texts, it was completely dead. When I went to activate the new phone I needed to talk to someone, well I needed a code sent to me via text message.but my old phone was dead and couldn’t receive a text. You should also make an option for an email to get a code sent to. I ended up using a family member's phone number on the same plan to get the code sent to. Thanks, Mike.

Brian, was very nice and made the call pleasant and easy. He made sure that all my needs were made and even Called back when we were disconnected to make sure that my problem was solved. The steps he took were easy to follow.

We were on vacation and my husband's phone broke. We received the replacement phone 24 hours later. Very appreciative! The person on the phone was pleasant and helpful. Had a little trouble correcting the slightly wrong address was given. My husband stayed outside and waited for the UPS driver. Perfect. Thank you.

I don't remember the girl's name. She was great! Called ahead to let us know when she would be here. Was here within the timeframe given. Very pleasant and quick! She did a great job & my phone looked great!

The last lady I talked to was knowledgeable of my needs. My phone must be compatible with my pacemaker. The people at two At&t stores did not understand my need resulting the incorrect phone being sent. Friday when I spoke to the lady at Asurion was a God send.

The Asurion team was very efficient in their response to my problem with my IPad. Suzanne was able to solve my issue and was very professional in her response. My IPad was delivered the next day and I sent the compromised device back the same day. Good job Asurion.

The process of getting a person on the phone was the hardest part. Once I was able to speak to a person, it was smooth sailing. Had the phone delivered to my minor son visiting in another state so the timing of the delivery was wonderful and helped to make sure he traveled from California to Louisiana with a working phone.

Great experience. No issues. The process was simple and everything was accurate and timely. I received the new phone and the process to return the old phone was clear and easy with all materials supplied. Nothing more to add as everything went well and I had no issues with the process. Great job!!

Staff was friendly & helpful. Received replacement device & needed help. Ended up going to At&t store. Couldn't seem to get Asurion on phone, come to find out sim card sent was bad. No big deal. Overall happy with the service.

My phone got smashed in a car trunk door, thanks to a friend who was daydreaming, resulting severely cracked back and front. After answering a few simple questions on Asurion's claims interface, I received the good news that Asurion would send a completely new phone. It's exactly like the damaged one. Yay!

My son's brand new iPhone he got for his birthday was ran over when he was walking home from the park. He was devastated. We called Asurion and got him a new phone up and running just a couple days later. Thanks for all your help. My life runs smoothly knowing you're there when big accidents happen. I have 6 kids so this won't be our last claim.

Great experience, easy to file claim and received replacement phone In two days. Couldn’t ask for a better experience of service. Love how easy it was from start to finish, even provided everything needed to return damaged phone right down to the tape.

My experience using Asurion services was a very pleasant and satisfied, asurion just took care of my situation in a very accurate and quick way. I'm more than satisfied to share my experiences with anyone, who ask me for an advice about an insurance phone company. I would definitely recommend Asurion as my first pick.

The Representative for your company called me to ask me if he could come an hour early which was fine with me. He did an excellent job on fixing my son’s phone. I would recommend this company to fix phones.

I had Very efficient service. New phone was received in the mail within 2 days of filing claim. Thank you. I am glad that I have insurance on all of my phones. I never want to be without insurance because accidents happen.

Quickly received new phone. Shipped immediately. Easy to send broken phone back to company. Great experience. Would never be without insurance with teen using phones. Battery began to overheat and phone was turned in on claim. No questions asked.

Efficient, fast process claim, as always. I have done multiple claims in the past and never had any issues. Straightforward process and unbelievable fast shipping. Only bump I had this time was that they required a photo ID and I didn’t have a way to take one with my phone since it was damage.

Replacement phone received in a fast and efficient manner. SIM card that was sent was defective, but Verizon replaced it with a new one. Added a new screen saver, and protective case. No further problems! Thank you for taking care of the problem, Asurion.

Everything went smooth and so convenient! I was very pleased with this experience and will let all my friends and family know about it!! Representative was very professional and advised me on how to protect my phone in the future!

Fast service and easy to get replacement for my defective phone. Battery was swelling and pushing the back off my phone. Went to local Verizon store and they were not able to help me. After going online to file a claim it was easy.

Filing a claim is so easy and the team walks you through the process (for us non techies). The replacement arrived within just a few days. Recommend this coverage for everyone - you may think you’ll never lose or damage an item but it happens!!!

The only thing that wasn’t great was the charger cord doesn’t fit the wall plug in! Everything else was fabulous! The phone came fast and is exactly like the one I had! This is a great service! Thank You all!

Once I figure out what the passwords to login were, the process was easy. Delivery was fast. After several years of buying insurance, I finally was able to use it. I received a refurbished phone which seems indistinguishable from a new one. Thank you.

We had dropped phone, cracked screen protector and also face on phone. We could not get phone to turn on. We submitted claim over the phone. Representative from Asurion was very helpful and knowledgeable. Had replacement phone the following day. Thank you again for help and will always carry insurance on our phones!!

Great service. Would never change carriers. Phone sent on time. Representative was very helpful walking me through the steps. I would never change to any other carrier. Been with AT&T for almost 8 years. Plan on being a loyal customer for plenty more years to come. I would recommend this carrier to any friend or family members.

The Package arrived quickly. Asurion had great communication and emailed with updates. They even called when there was a delay to let me know in the quickest manner possible. I was pleased with the service provided and would used Asurion again in the future.

Simply the best. Simply the best. No reason not to cover your phones and personal property. Speedy, efficient and so dependable. Easy to submit a claim, easy to get a hold of over the phone if needed. Excellent company and easy to use.

I had issues with the online application accepting my address, forcing me to call in to complete my claim. I went through 3 technicians in all for this claim. I talked to Kati last, she was amazing and got everything figured out and moving.

Great, prompt, courteous, quick service I can rely on to replace my phone in a reasonable amount of time. I was very impressed with the quickness in which the phone was delivered to my door. I do think the replacement cost is a little bit high but overall it was great and I’ll keep insurance on my art iPhone.

Process was simple and easy to make a claim, claim was processed quickly and phone was sent next day. I did not have high expectations and was pleasantly surprised at how fast and easy it was. Start to finish was hassle free and glad I had the protection.

Quick response and I had my new phone the next day. Very pleasant customer service person. Understood my needs and situation and got right to work to solve the problem and keep a longtime customer very happy. All in all it was a very good experience and I would recommend Asurion to anybody.

Your service replacing the phone was excellent and my customer service rep went above and beyond and then some. I was supposed to take a survey but never got the chance to tell you how great he was. My problem was trying to do the initial claim because your system that was my address wrong and it does not allow me to edit it, did not allow my customer service rep.

For the most part this was a seamless exchange. It did take longer than expected to get my new device. I started the return I believe on Sunday. I was told if I got it in before 5PM it would be there the next day. That didn’t happen. Everyday the delivery date was pushed back. That was a little annoying. All in all I’m satisfied.

Thank you for the new phone. I was unhappy that only the color black was available. It is my least preference for a phone color. It cost a lot of money to not be completely satisfied. There needs to be more options for phone colors.

My overall experience was great. It was a pleasure working with you. The phone arrived pretty much on time. Taking the phone to UPS was not a headache at all. I am glad the replacement phone worked without a hitch. Thanks again for providing excellent customer service.

We needed screen replacement for two iPhone 8 devices. The technician was a good communicator, punctual, friendly, efficient, and replaced two screens in one visit. We were pleased with her service, the ease of scheduling, and the convenience of the home visit.

Will was amazing, he was patient with me as I was completely a mess over my phone being shattered. He was professional, polite, reassuring, and FAST, they quoted me an hour. He had it done in 30 minutes, don’t have one complaint. This guy is awesome!! Thank you!

You did a great job with replacing the phone and the delivery was pretty awesome. Thank you for your help with the shipping and service. It was a pleasure working with your company. Will be happy to work with you again if we have any more problems. Thank you again. Have a blessed day.

Thank you for sending me the envelope to return the damaged phone. I put in the mail on 7-8-21. Also I want to thank the CSR for extending the time to get the phone back due to Asurion due to a misunderstanding.

uBreakiFix came to the house, was very pleasant, took my son's phone out to his van, fixed the screen and returned it. It was very quick and efficient. We were very pleased with the entire process and thankful for them coming to our home.

Thanks Asurion for your great service! I did not encounter any problems! You have never failed me. I’ve had insurance with you through ATT for many years. I rate you a 5. I hope to continue service with you in the future.

My replacement phone arrived promptly, I'm very pleased. Thank you for making this a easy process. I use my phone for work and pleasure, my daughter also has a phone and it's nice to know when something goes wrong you have our back.

First of all I would like to Thank You, for reaching out to me for my opinion. I had every intention to complete the survey at the end of my transaction, but I disconnected telephone by mistake. I had an experience with China, she conducted herself in a professional manner, she was very patience, understanding, knowledgeable and did an outstanding job. She took her time in assisting me in getting my replacement device up and running even tho it was a new task for me that I was a little intimidated by. China, not only has the skills to do her job, her pleasant personality make her even more exceptional. I appreciate you hiring the best employee for this job. Once again I Thank you for reaching out to me for my opinion. Respectfully S **.

I received the wrong phone 1st time. I opened a 2nd claim. Your company worked very fast to get the right phone to me, thanks to all that helped. Been a customer for many years. All my experience with your company very good. Glad you have stood the test of time. Mike.

The whole process went very well. My replacement phone arrived when it was scheduled. Transferring data between phones was a little confusing. My local outlet assisted when I needed help. Very convenient for returning my original phone. Having insurance sure paid off on this instance.

It came so fast and it was so easy. Received my phone in 15 hrs from 9:00pm to 12:00pm. That was amazing!!! I did the computer thing. It took literally five minutes. I thought it’d be a hassle but it was like 123.

They sent replacement and received it the next day. I also had a problem with the phone we were replacing and they helped me with that. Lost the original return envelope. They sent a new one and extended the time to get the old phone returned.

The whole replacement process took 2 weeks! I was overnighted the WRONG phone twice. Dealing with the people on the phone a total nightmare. I even called corporate office. Got no help. You get a 1 rating for this whole nightmare.

Time on the phone answering questions was a bit drawn out and had to go through it with a couple of people. However, the product shipped and arrived the next morning which was great. It appears to be working as expected.

Everything was great with how they helped me with replacement. The representatives very nice and knowledgeable of the information and the process. The turn around time was very fast. Thank you so much for the continued great customer service. Everything has been great with the new device.

Very timely handling of the claim for my broken phone. Very easy request online to report the claim. Replacement arrived quickly as promised. Easy setup and packing for return of the broken phone. Appreciated the confirmation of the receipt of the broken phone.

My camera lens shattered and then later I got a green line going down the phone. When I got home I filed my claim, I had no hassles, or issues of any kind. My claim was approved and in 2 days I had my new phone! Very satisfied. They put my deductable on my cell bill so I just pay it all at once.

Fast, inexpensive, and extremely convenient! Even though the repairman was a little late it didn’t matter. The reservation process is very simple. The new screen is just as good as the original. Thank you for the excellent service and product.

No problems. Satisfactory service. Extremely fast turnaround. I am very happy with my Asurion experience and would heartily recommend them to my friends and associates. I look forward to further pleasant interaction with Asurion. I am contemplating additional coverage for another phone on my account. Thank you for such prompt service.

My experience with the claims process has been easy and painless. From the ease of the initiation of the online claim to the actual repair, all went smoothly. The technician was on time (or early) and was pleasant and professional and quickly fixed the issue and had me up and running in no time at all.

For the most part getting the phone was great - next day service, installing it was a bit iffy - a few more details/explanation during the procedure would have helped. The Asurion help desk was very good, though a bit slow. My frustration was that the "option" to return the phone for repair wasn't an option - who wants to send their phone with all that information on it off to a stranger with no guarantee of when it will return? So, I was charged an additional $200 for a rebuilt phone that I could have gotten off Amazon for the same price. Not sure why I have insurance.

I was well pleased. I will recommend Asurion insurance to all my friends. Very easy to follow all instructions. The replacement phone was mailed within 24 hrs. The staff at AT&T were very helpful with my claim. They also help me to remove all my apps and delete all information from my old phone.

Yes I would recommend a friend. Service was quick and easy. Deductible was costly but other than that no other complaints. Website was easy to use as well. Shipping was delayed but I don’t think that had anything to do with Asurion.

The service was fast and prompt even during a busy holiday. I got exactly what the representative said I was going to get. Thank you! I really enjoy the phone that is sent to me as it is just like the phone I have now. This phone works even better than my other old phone.

Disappointed that the last 2 phones I received were rebuilt. And with poor workmanship. A Samsung S10 Plus is a water resistant phone. I got the last 2 phones wet but never submerged them and they took in moisture and died. One of the reasons I purchase that specific phone is because it is water resistant. I know Asurion doesn't warranty against water damage but a water resistant phone should be rebuilt with better quality.

Speedy service! I received my Replacement phone after it was stolen out of an Uber. I filed the claim on the Fourth of July and receive the phone on the 6th! The phone is just like my original and works great! I’m back in business thanks to Asurion.

Thank you, nice job! Very courteous customer service!! Quick, thorough service and even informed me of a few apps I didn't even know about! Thanks so much!! I have enjoyed att service combined with Asurion over these last 2 years.

Quick delivery of phone. Set up didn't go so well, so I took to a store and they helped. Why do you send what looks like a SIM card that doesn't fit the phone? I got a small upgrade to my broken phone. It works and all is good.

My daughter’s phone was ordered in a Friday and it arrived at my house before 12:00pm the next day. I was really shocked about the turn around but less than than 24 hours the phone had arrived. I also received an email on how to set up the new device was it arrived. Awesome service.

Process was fairly easy. A little difficult to find where to start a claim from Verizon website. Very difficult on a phone. Once started easy to navigate. Quick turnaround! Easy return instructions & activation instructions.

When we ordered the phone on a Saturday it took till Tuesday or Wednesday to get it even though it was overnighted. The battery life on the phone sucks. You can fully charged your phone and it be dead in a few hours. The phone that was broken was literally a month old and we received a phone that was refurbished. I don’t believe that was right. I paid 200 extra dollars for a phone used by someone else.

This was a really easy change over! Everything downloaded from the cloud and I didn’t lose anything! I had an old iPhone 6 that I put my SIM card in and used it for 24 hours while I waited on my replacement, good job guys!

I am very pleased to say thank you Asurion. You have some very helpful workers who go all out for their customers. They make sure to ask 50 questions and then some but makes sure to answer everything even if they have to ask someone else.

Although the process for filing was originally problematic as no one said there was a secondary affidavit request, once that process was understood the replacement phone was sent out expeditiously. As I now have a new phone, which works perfectly, I’m quite happy with the result. Having your phone stolen was not fun, but at least I didn’t need to buy a new phone for almost 41400.

The claim and device replacement was super quick and very professionally handled. However, I didn't realize while filing the claim that I was paying a deductible of $250 for a phone which is available in the market for less than that (brand new). I ended up paying $125, thanks to some generous discount. However, I felt like cheated by not suggesting me about the phone's current average cost before I submit my claim.

My son Accidentally immersed his phone in salt water at the beach. Once I placed a claim The phone was replaced within 24 hours. I figured it would take 3 to 4 days due to the 4th of July holiday, but the phone was shipped that day.

I am not satisfied how the prices vary dependent upon location. A broken phone is a broken phone in need of repair no matter where the owner lives. I feel customers from rural areas are being penalized for receiving the same service as city customers because of where we choose to live. I’m wondering what happens to customers who live in the really remote areas. Are they forced to purchase a new phone in place of a simple repair?

Did not care much about the automatic service. The 3rd representative was very helpful. Understood what the problem was and resolved it. Very patient and understanding. Automatic service understood me but wasn't very helpful getting me to the person. But in the end it was resolved. Thank you AT&T.

Asurion was fast and easy to deal with to file a claim. I got my certified restored phone overnight. I wish it was a new phone especially that the deductible was $250. All in all I was glad to have the insurance as the phone I broke when I fell sure was expensive.

The Representative was very friendly, polite and knowledgeable about the services. I was well informed and pleased with the information, detailed outline and overall professionalism displayed by this Rep. It’s because of Reps like him who keeps you connected and an ongoing customer.

We left California and landed in Memphis Tennessee and the next day or the phone started acting crazy. It took two more days till I finally called it in Friday afternoon and it was delivered to my place in Pennsylvania Saturday afternoon when we got home from the Fourth of July parade. Don’t see how it could’ve been much faster, thank you. Kurt

Awesome customer service. The phone arrived earlier than expected. Nice size phone and upgraded phone from the one my daughter had before. Love the customer service and the fast quick delivery I always get. Thank you AT&T for the great service.

Everything was so easy, from reporting my broken phone, getting a replacement phone ordered, getting it, and getting it set up. So glad I got the insurance on my phone, and even more happy that the claim process was so easy to get done!

The Tech I used today Resolved all my issues and comfortably dealt with me having a brain injury. The process took approximately fifteen minutes. The Process had previously taken longer. The Tech information provided was informative and personal. The Tech provider enabled me to have one of my best phone customer service experiences. I'd use this service again because of him. I believe his name was Anthony.

Great after the first claim filed. 1st claim I found out a whole day later and after driving back and forth with 30 min commute each way that the phone was needing to be replaced vs repaired. Afterwards the replacement claim went by pretty quickly. The online way to file was very user friendly, easy, and quick.

I got my replacement on time. But I couldn't get my information from my old device. I wish I can get them back. All of my pictures left in the phone. If I get my pictures back I will be very happy. I could get it back because my old phone broke..

My phone was stolen on Thursday and I was able to order a phone and receive it by Saturday. Everyone was so helpful and the set up was very easy. I also did not have to pay anything due to having insurance. So glad the process was stress free.

The claim was easy to make online. Delivery said it would take one to two business days and it arrived the very next day. I would highly recommend using Asurion mobile device insurance to anyone in the future. The whole process user friendly and easy.

Always quick to respond and they send the phone overnight. Incredible service! Someone dropped a weight on my husband's phone in the gym and the phone came in the next day with detailed instructions on how to recover the stuff on the phone, activate the new one, and send the old one back.

I experienced exceptional service. I received the replacement device next day delivery and the box included full instructions on how to transfer data from the damaged device to the new one. Thank you for the great service and fabulous response time!

Very quick to verify and provide replacement for lost phone. Got the phone in a day. The website is not user friendly when it came to activating the replacement. Many error messages of the website not working and trying to find a phone number to call, however, customer service was terrific.

It was a very good experience..My wife lost her phone on Saturday and by Monday morning she had her new phone in hand. I did not think it go that smoothly or quickly. I would recommend this to everyone. It was a very good experience.

Great representative that helped me with no issues. Call was easy and straight to the point. Representative was kind and patient with me and understood the situation. She took her time to tell me about available services that I never knew about.

Lost of recently purchased phone. It was reported and the service suspended immediately. Claim was filed and a new phone was sent promptly. I experienced a friendly and prompt service. Thanks thanks thanks thanks.

The woman I spoke with who works out of Nashville was awesome and very helpful. I originally ordered to have the glass repaired but thought it best to just replace my phone. When received I was satisfied with the quality of the replacement.

The person/persons with whom I dealt with was professional, knowledgeable and helpful. The person answered my questions without hesitation. Whenever the person had to put me on hold, the person would let me know they were still there on the line. I really appreciate the person that helped me.

I recently laid down my cellular device only to accidentally leave it behind and it subsequently was stolen. Asurion simplified and streamlined the process so that I had no upfront expense replacing my device but they even upgraded my Galaxy A12 to a new in box Galaxy A12.

I am honestly shocked how easy and fast it was to get a replacement for my husband. It makes it worth every penny to pay for insurance. My husband's phone was no longer working and I thought it would just get looked at but instead he got a replacement the next day!

My granddaughter's phone went dead on her. Couldn't restart it with the screen on; big tears on her part. Excellent service! She is happy and that makes me and her grandma happy. Thanks again. We'll definitely recommend to friends and family.

My replacement arrived in a very timely manner but the directions to move data from my old phone were not very helpful because my phone was DEAD!! I needed assistance both online and from the Verizon store to transfer information to my new phone. I also had problems with the configuration of the time display. But that was not really your problem!!

I lost control of my hand and dropped my phone on concrete. The damage was internal with my Home Screen showing up in the middle of a transaction and I lose everything I had input. They replaced the phone and 24 hours later I was up and running. Thank you so much.

Received the replacement right on time. Sent back the damaged one. I received a letter dated 3 days after tracking said it was delivered. Otherwise, everything was good. Have used Asurion many times -- some not so good, but mostly satisfied. Thank you.

Very speedy delivery time. I was very satisfied with the customer service and all the help that I received on filing my claim and receiving my replacement. Wait time was a bit long but other than that it was a good experience.

Asurion insurance has saved me and my family countless times. I only once had a difficult customer service experience. That seems to have been a one off bad egg. My last replacement phone failed within 20 days (unusual). Customer service had a replacement in my hand the next afternoon.

The customer service was good but the wait time was a little long but overall I was satisfied with the service that I received from Asurion, it was very easy for me to submit my claim and find an authorized dealer to fix my phone so overall the experience was comfortable and satisfying.

Happy with my replacement. Just not with moving everything to the new phone. But overall it was fast and very simple. Will recommend to friends and family about my experience with you guys and how fast you are getting it to the person.

The process of getting our replacement was smooth and efficient from the start. We received our equipment as indicated without delay. Great service! We would recommend this service to anyone who asks. This made our experience both painless and relaxing.

The whole process was quick and easy. I appreciated the assistance. It was nice to be able to handle a difficult situation with such ease and respect. Thank you!! I highly recommend your company and am grateful I have the insurance on the phones.

From start to finish super easy and efficient. Shipping was next day. Highly recommend. ProTech help was top notch. Telephone wait was less than one minute. He was knowledgeable, courteous, professional and solved my problem in one interaction. Glad we had the insurance protection.

I love Asurion for prompt response. God bless the business. The replacement came the next day. That awesome. I couldn’t believe it that’s the next day I could set up my device coming on the mail but praise the Lord let’s see when you continue doing the job because they are doing a wonderful job.

This process was very quick and easy, I appreciated the timeliness of getting the phone since so much of life is using your cell phone nowadays. Everyday life is ran by your phone so it was important to quickly get it up and running.