Asurion Reviews

A very good experience. It was smooth as always and had no problems at all. Asurion has always done just what they say they will do. Don't know if anyone else does this but my bet is on Asurion. Always does a great job.

Everything went off without a hitch. Replacement phone arrived the next day as promised! I appreciate that they took care of me and they were able to get me a new device when I needed it the most. Thank you very much would definitely recommend, five stars.

Could not schedule repair online... Had to call number... 1st person more insistent that I sign up for phone insurance.... Scheduled repair for wrong day..... After I waited 3 hrs past scheduled time, called 2nd. Person scheduled for next day,,, Said to have solid working space and electrical outlet. Service guy....so cleaned living room, set up table, had extension cord. Very nice guy. Showed up on time, said all work is done in his truck and has been for about 2 years.

My new phone arrived the next day with complete instructions on how to set up my new phone as well as everything I needed to send my old phone back. I was extremely satisfied with everything. The only complaint I had, had nothing to do with your service.

Very good. Excellent service. Help me out perfectly. Got my phone to me as quick as possible. Explain everything and give me a can and help me get through the steps of community things. Thank you very much for all that you did. Phone came on. The same time help me through to do my payment and everything. Excellent service. I wasn't upset, angry or mad. Was happy and felt really comfortable with everything that was going on.

Replacement of phone due to water in charging port. But once the phone charging port dried it worked fine. Since received new phone decided to swap it out, but not really sure necessary and worth $129 charge. Asurion was quick and efficient.

The replacement that was given was nothing like my original phone. I should have been given the option to somehow get a proper replacement. Perhaps a higher surcharge. The replacement was twice as big as the original and way more fragile.

Asurion did very good job sending me a replacement phone. The lost of my phone in Belgium ruined my vacation but thanks to Asurion I got another phone and it is working very very well. For all you all doing for us your customers we are really appreciated your job. Thank you.

The process went very well. I had to pay a good amount to get a replacement IPhone 13 Mini because I got caught in a torrential rain and, even though the phone is advertised to be somewhat water resistant, it failed to operate. Asurion did cover the greater share of the replacement cost. I will now contact Asurion again because the replacement phone goes completely dead at times during a call. During the dead period it will not allow all texting, receive voicemail, etc. I have to power off for a few minutes before it allows marginal use. I am not certain but am believe the replacement phone is a refurbished phone but was not fully refurbished.

It was a very easy process. Very friendly staff and knowledgeable. I received the phone quickly. Thank you so much for a good experience. Also, I got the same exact phone that I had. I would definitely recommend the service.

Love it fast and efficient. If I need help they are there until the end. Thank you. You will receive your product within 24 to 48 hours with enough time to switch everything over to your product. Keep up the good work.

Great customer service and took care of my claim in a decent time frame. Great, friendly tech that came and replaced my broken screen. She replaced it in a timely manner. Asurion was very easy to work with.

After paying for insurance for years on my daughter's phone, it was nice to have it pay off! The process was easy and we received the new phone in just a couple of days. Thankfully, she now has a new phone and it works great.

Did a good job at meeting my needs, and solving the my problems/issues. Thank you for the time and effort. Would recommend Asurion to my friends. Only thing that I didn't like was the shipping my item. Could of sent it overnight.

The service was prompt and easy. Asurion replaced the broken phone and the support was very good. The new phone arrived the next day and when support was notified, they stayed on the line until the transfer from the old phone went to the new phone. I would recommend this service as it is very easy to drop and break a phone.

I had an agent that made the process super easy when I was struggling, I got my phone the next day just like it was promised. Amazing service when I was struggling with one phone being stolen. Very thankful for the swift service and the help that was provided for me that day.

Having Asurion allowed me to obtain a replacement iphone7 (old, so replacement cost a bit more) which I could turn in to Verizon for activation or for upgrade to a new phone. And it gave me the added advantage then of new Verizon offers after my phone was stolen. New device arrived very fast.

People at the stores had no clue because the screen was broken on how to retrieve my information. I figured it out when I received the new phone. Quick to get it to me the new phone. I was worried it would a refurbished but it was all good.

Very impressed with the clarity of instructions, and speed of shipping. Thank you, would definitely recommend to friends and family. The instructions how to transfer my content of the old phone to the new phone was very easy to understand.

Phone was stolen while on a trip to Mexico. I called Asurion and they sent a replacement quickly. I was pleased with this service. I intend to keep this service on my account as Asurion always performs as expected. It is a good phone insurance plan.

My phone was crushed behind repair and the steps that were given to me online did not apply. I had called Verizon and Apple without any solution. The agent that took my call from Asurion was absolutely wonderful - she stayed on the line until the problem was resolved. The Asurion process was great!

I am very happy with the customer service you gave. The customer service representative was professional and knew what he was doing. I had no issues at the time of the call. I have no issues now weeks later. I got a new to me refurbished phone with no problems. I love my Motorola z4. It works great. Thank you.

Very helpful and easy to use. Got my replacement and sent back the defective product the next day. I will continue to use Asurion which has always been a great service. The customer service representatives were helpful every time I had to speak with them.

Sold me the policy to cover my whole house including my whole home audio system. Now they want me to dig up my outside speakers and mail them in! Where's the tech to do this? Waste of my money. Lots of big promises and they don't deliver. Save yourself the bother!

The process was simple. Entered the claim, received the replacement device in 2 days, transferred my items, and returned my broken device with the enclosed envelope. Easy peasy! I didn’t require any technical assistance, but instructions for obtaining were provided.

The first phone didn't work properly and worked with me quickly to get a new phone...I didn't have to spend 2 hours at Verizon proving that my phone was on the glitch like the last 4 years! It was a simple request assisted by Verizon employees because I'm deaf and can't talk on the phone, Verizon helped me set it up and get me out the door quickly!

The customer service was awesome. We had a bit of trouble doing it all online. They resolved the issue and all was taken care of quickly. There were email reminders to turn the damaged phone in and an email when the phone was received.

Customer service representative was terrific. Very knowledgeable, professional, and caring. The replacement iPhone was delivered the next day as promised by the customer service representative. The whole experience although initially distressing, turned out to be quite positive because of your excellent customer service representative.

Super nice and easy to do business with! I broke a brand new S22 Ultra when the phone was only 4 days old and was devastated. Asurion made the claim process super easy and I had my replacement the very next morning!! Highly recommend!!!

New tablet was delivered, so quickly. My grandson loves his new tablet. I love that my grandkids can enjoy movies, games, and videos; during this trying time. I am very grateful for these services, we couldn't have made it through this pandemic, without your great staff.

My Samsung S10+ had a damaged charging/data port which was identified by Asurion as needing a board replacement. I needed my phone for multifactor authorizations at work and I couldn't bring it in to a store for a quick repair, so sending it in was the only option. I chose to limp my phone along until after the work week with Inductive charging so I could then send in my old phone. The new phone arrived in a flash via mail. I appreciated the easy return padded shipping envelope provided for sending in the old phone. Returning the phone was super convenient and the 10 days to return was also appreciated which allowed for transferring additional data and using the old phone to setup/organize my new phone with all the same apps and settings. I recommend this service.

Asurion has always been there for me when I needed them. I work in construction and I’m very rough on my phone. They have replaced several and they even sent me a return envelope for my damaged phone. It’s been a real pleasurable experience.

Just great company and fast, trusted and reliable service. I really appreciated the way they treated me and how fast they committed to serve and make sure I have my phone on time no more than 72 hrs and bingo my phone was at home.

Quick friendly service. The customer service representative was outstanding with a friendly, but professional demeanor. I do prefer UPS or FedEx over USPS. I am surprised that Asurion does not cover the attachments for the modular phones like the Moto Z series, as when my phone broke, the speaker went out with it.

Professional live representative answered all my questions and provided the help I needed to order my replacement phone. Keep up the great customer service. The representative understood my issue (we have four different lines on one account) and was able to identify the specific phone on the plan that required replacement.

I've been needing my phone screen replaced and had to drive from my home in Moose Lake nearly 2 hours south to Maple Grove to have it fixed - only to arrive there and be informed that they couldn't fit me in and to come back 3 days later. For whatever reason, Asurion won't come to my home or work for a screen replacement. I was even willing to drive to Cloquet to meet a repair person but no one will come. It's just very frustrating to have a cracked screen and the inability to have it repaired.

Everything came quickly! The service was great too. We appreciate having a service that has helped out many times with lost and stolen phones. Without this service we would have to purchase phones each time this happens. Thank you we appreciate this service.

Great experience as always. Fast and efficient delivery after deciding the phone needed to be replaced. The only con was that I couldn’t complete the claim on the website and had to end up calling the customer service line, but the agent was very helpful and professional

I don't usually give testimonials. However, cell phone insurance is an absolute must have and Asurion is an exception. They are affordable, SUPER EASY and QUICK for claim submissions. I've had two claims over the years for phones damaged beyond repair and almost better than original phone were received within a day! I barely missed a beat! I'll never go without!

My phone was lost in a river twice and I called and explained why I would not be returning the device and the personnel were very understanding and helped me fix my claim since I could not return the device.

My phone was experiencing a known issue common to iPhone 7. Asurion would not allow me to have my phone looked at at local service center and instead required me to ship the phone to them. They were unable to repair the issue and my only alternative was to replace the phone at the deductible cost of $129. So at the end of the day, I was without a phone for a week during shipping and still had to get a replacement phone.

The process was easy and painless, would of liked to receive my phone next day but that wasn’t told to me. I waited 5 days and I was on vacation, and received my phone just before leaving but happy to get it. Thanks.

Augustine, at U break it we fix it, was the BEST TECH EVER!!! I WANT HIM TO HELP ME WITH ANY AND ALL MY PROBLEMS!! Augustine is knowledgeable helpful and friendly! I have seen him and he’s helped me without having to file a claim!!

All was good. Very happy with my phone model that was finally replaced after two tries. Thank you very much. It took me many phone calls to get it right but am happy now. This insurance plan has saved me several dollars in the cost of phone damages that would require phone replacement.

The claim process was easy online. I picked the location to drop off the phone for repair. Dropped off the phone to have the screen repaired. It was ready quickly and the guys inside the store were super helpful and friendly.

My daughter broke her screen. We used our Asurion coverage to repair it. The repair was pretty easy to schedule and only took a few hours to complete. Unfortunately, the new screen they used to repair her phone stopped working a few days later. A quick call to Asurion and we were able to get a second screen at no cost! I’m definitely happy I didn’t have to buy a new phone and my daughter was especially happy that she wasn’t without one for long!

Phone broke and we got a new phone in two days. We sent the broken one back. The people at Verizon store were virtually useless as we needed to go through Asurion and not Verizon. The insurance report to Asurion took a few phone calls because directions were not clear.

The claim was settled in a very fast matter, My router which I paid over $300.00 two years ago stop syncing with my cable modem. So I brought a replacement and remember that I had this insurance. The process was simple. This was a great experience. Thank you.

The claims process was easy and straightforward! Much easier that dealing with Verizon. Just after a few questions and submitting the claim I received confirmation emails stating our replacement was on its way! I’m very pleased with Asurion! Thank you for making this process simple and getting our replacement phone to us so quickly!

I am happy with the final product. However, the first product you sent crashed just like my own phone within the first 3 days. Lapaula was an excellent service agent and was friendly too. She made sure I got my second replacement phone.

My phone was stolen at a Rite Aid. I called the store and went back within 25 minutes. I then called Verizon to let them know. Right after that (around 2pm) I put in a claim to Asurion. I paid my deductible over the phone and received my replacement by the next day, midday! Thanks!!

Phone arrived promptly. I am less than happy with Verizon. They sold me a charger that doesn't work for my phone. My phone is not made for wireless charging and they won't let me return it so I am out $50.

Great next day service, of course, the co-pay has went up since I used it before, but that's economics, otherwise, excellent service. Phone came the next day, packaged and with the charger I also had damaged. Thank you.

Took longer than expected, but my phone works like new! So can't complain!!! As far as quality, it's working perfect, would definitely recommend to a friend if they ever needed to get a repair done! And the cost with insurance was definitely worth having.

Simple. Had to go to a Verizon store and got help filing my claim. Took about 25 minutes. Got my phone in the mail next day. Phone pretty much set itself up once I logged in. All my apps were on my new phone like nothing ever happened. Smooth transition.

Representatives was very helpful and prompt to questions and concerns I had. She also was polite as she shared the home protection plan. Consistent, persuasive and just let a true salesperson. She was also a kindhearted, respectful and warm individual. Very friendly and awesome customer service skills. Awesome Service.

Overnight and kept most but all back up data without loss.. Upgrade features not available at the time of purchase but rather replacement device. Stylish, sleek and optimum performance I-phone 12 Pro- delivery on time without any delay or defects to the device- genuinely Asurion at its Best for customer Care

Service repair coming to the home was so efficient to repair a damaged screen. The Repair person was also quick and efficient, extremely professional and helpful. I'd recommend this service to everyone. In fact, I have already told several family members and friends about this service.

Claim for malfunctioning phone. My phone was a Galaxy2 Z Fold with some slight damage. I was 11 month old and still under warranty with Verizon. Because of the damage Verizon said I has to file a claim for replacement. The damage phone fee was $249. Asurion updated my phone to a Galaxy Z3 Fold and shipped out that same day. The whole process went very smoothly and fast. I even upgrade my insurance coverage.

I replaced my son's tablet and when I was sent the replacement device I was also sent an envelope to send back the damaged tablet, so I did the very next day. Then a few days later I received in the mail a letter from Asurion stating that if I didn’t send back the damaged device they were going to charge me the non return fee, I called right away to let them know that I had been tracking the return and I had proof that it had been delivered days before the date on that letter.

Taken care of quickly and fixed the problem! Convenient and had the crack corrected in the time promised. Also the rep found a location that was close to my home so I could repair the phone within hours. I would not hesitate to use them again.

The delivery was quick and efficient. The phone was flawless and beautiful! It came with a SIM that made it a little confusing so I stored it and put the SIM that was in my old defective phone in my new phone.

Quick and efficient. Would use the services in the future. I do not like surveys but I did this one because it was worth the trouble. The phone transfer was easy and the return process was easy as well.

I was disappointed that my replacement phone was a refurbished phone. I have been paying into this plan for several years. Or if not, I could have been given an upgraded model. Especially since the monthly fee has gone up and I rarely used this insurance.

They didn't have but 1 replacement phone available which was ruined in less than a week by a splash of water and trying to get a replacement was so unbelievably hard when I just got the phone week earlier. I bought a new phone at full price to get a replacement phone.

Everything worked as advertised. Store clerk very helpful. New phone showed up promptly. Getting new phone working was easy. Nice to have an envelope supplied to send old phone back. Promptly received an email when process was done. Thank you. Hope I don’t need you again.

Had to replace Samsung S-20+5g due to crack and battery charge port coming loose, 2 separate concerns unrelated to each other. We have a family plan with 5 lines. Am certain we'll do business again. Till we meet again, have a great afternoon, sincerely, Steve

Easy process. Worth the cost. Great to deal with a live person when there is a question about the process. Watches should come with or at least a prescribe cover that customers can buy especially since they were for kids.

It was very easy to get our broken phone replaced with Asurion. After filling out the claim, the new phone arrived within a couple of days. Paying the fee through Asurion for phone replacement was much less than replacing the phone through our carrier. We were very happy with the service they provided.

I went through absolute hell, spent hours on the phone, and got nowhere until I started getting mad. I needed a screen replacement and you tried forcing me to pay a higher deductible and replace my whole phone. I knew all I needed was a screen replacement and the authorized service center agreed with me. I'm an IT professional and understand how technology works. I'm very dissatisfied with the level of service I received.

Easy submittal process online. Replacement device was sent very quick. I appreciated the addresses return envelope being included to return my damaged device. I would use this service again, but hopefully it is not necessary. Thank you very much. Have a great day.

My son's phone was not working properly (the screen was not tracking finger touches right). I was expecting to take the phone into a store for it to be fixed, but instead was issued a new phone. I got the phone the next day at no extra charge. The new phone works great, and we are very pleased.

Was very pleased with how easy and quick the claim process was online. I had my replacement phone in 24 hours. And while they couldn't replace my phone with another Motorola, I am very pleased with the Samsung Galaxy S9 they sent. Will absolutely recommend to friends and family.

My phone fell out of my pocket then got run over by a car while I was vacationing in Illinois. Went to the local Verizon store and got help ordering a new phone which arrived within 3 days, while I was still in Illinois. Vacation saved!

Ease and promptness of appointment was great. Greeted immediately when entering store. Needed screen was in stock. Repairs done same day, and when promised. Phone works like new. What's not to like about this experience. Five stars all the way.

I am so glad I had insurance on my phone. I lost my cell phone and Asurion replaced it within a few days. The claim process was very easy and I am very pleased to have a phone again. Also, it was much easier on my wallet to pay the deductible instead of having to buy a new phone!!! Thank you Asurion!

Very happy, very pleased, with Asurion again. Fast and responsive. I much appreciated being able to contact Asurion by phone and for the patience and effectiveness. The direction to go to the web site was very helpful also. Web site was great.

Love the phone. Everything looks super amazing. Love the color. I just the fact that I can use my Internet correctly but it's not your guy's as fault. But I love it. It is really nice. I would definitely recommend this phone to more people.

Asurion, you were great. UPS was horrible. List phone twice. Thanks for picking up the phone and having a customer service representative to talk with. You helped solve several problems. You were prompt and reliable. Please use a different mail carrier.

I love the phone. Easy to switch it over. It walks you through set up. Great camera. Great storage. When old one broke was replaced quickly. Thankful was able to order online. I would purchase this phone again. Easy to use. I would recommend it to anyone.

My my phone was stolen. I tried to get in another one. My wallet was stolen at the same time so I had no ID and couldn't get one. Had to borrow a phone then when I did get back to him and I had to back pay all my bills but my phone was on during the time. They said my phone service was off and they didn't replace my phone. After being a customer for over 10 years they are horrible. They do not do what they say.

My screen cracked. I found your service easy to start and prompt, the person who came to do the repair was excellent. The only reason for four stars is the feeling that I pay for insurance for years and years, and am not sure it's worth it, for the small claim amount I've never needed.

The first replacement phone I received was broken. I called to have it replaced and the new one never showed up after several days. I called 3 more times & was hung up on. The lady I finally spoke to was super rude because I didn’t want the additional coverage & wouldn’t let me take the survey after our call.

Great service and very quick!!! Very happy with the return and getting the new phone so fast. Happy happy happy and I have always had great service with Asurion, will continue to keep this service as they always do Great.

The process was easy and efficient. The replacement came quickly and was just what we previously had. Less expensive than buying a brand new phone. My son was able to easily transfer all of his information to the new phone.

Convenience is everything. Coming to my location saved me so much time. They were very polite and used every COVID precaution. Very much appreciated the precautions that were taken while repairing my phone. Would recommend anyone to use this service.

The experience as always is fantastic with Asurion. They come through when claims are needed processing. Sometimes, especially with electronic products the processing fee can be expensive, otherwise Asurion is very helpful to have. Thank you Asurion for being a reliable company.

I'm glad I had this service available. I did not expect to have to use it so quickly. The entire process was quick and without issues from first contact, receiving the replacement phone, and then setting up the new one.

Initially waited a week for the replacement iPad. Like everything else these days it was backordered/unavailable. Customer service was very willing to work with me finding a suitable replacement even though it was not the exact model. They were able to resolve the delay and ship the replacement immediately.

Verizon has always been very helpful with any problems and services that I have had with my 4 lines. I do wish that as a customer for several years and being over 65 I do not get a discount. I did have a discount when I was teaching but that stopped when I retired from teaching.

Flawless and easy process to replace my phone. So glad I purchased the coverage when I purchased my iPhone XR. The personnel at my local Verizon store was also a huge help. Very fast and efficient shipping both to my home and back to the address provided me.

Claim to replace damaged phone was quick and easy. The new phone arrived in just a few days. My son was glad the replacement phone was shipped directly to him. He was able to get the new phone set up and get the damaged phoned returned.

I lost my phone and within 24 days of reporting it missing, I had a replacement. The system established for reporting, paying and receiving the phone was easy to navigate. The replacement phone was in good condition. Activating the new phone was also straight forward.

Helped me out in a financial pinch last Christmas so I could get gifts for family. As soon as I could pay it off, I did. I'd use it again in a heartbeat if I had the need. The app is easy to use, and the credit limit I qualified for was fair.

The gentleman that came to my home to fix my phone was considerate and told me all he was going to do. He was completely finished with my phone in the amount of time he said he would be. Thank you for the good experience.

I filed my claim during the evening & had my new (upgraded) iPad the next day! I use my iPad for work & it’s essential to my business. I can’t afford to be without it & Asurion got it done. Fantastic service!

Very pleased with the service from Asurion’s tech representative. While on vacation in FL broke my screen. Tech came to our location and replaced the screen. Had to make two different visits to our location (wrong screen first time) but both visits to our location on time.

Easy process. Very satisfied. Was easy and had new phone the next day And the price for the coverage is so reasonable. Peace of mind means so much. Knowing if you break, lose or get your phone stolen that it will be fast and easy to file a claim takes the stress away.

Had two phones that required replacement. One more serious malfunctioning than the other. The latter (well both) phones replaced expeditiously. Did experience difficulty transferring data on worst phone. We needed extension on return date as personal health issues delayed return. The other phone's "replacement" had issues and a second replacement was expedited. (The phones that were replaced were "old" models. Our third "old model" phone will soon need replacement too, as it's starting to have malfunctions). Both reconditioned replacement phones are working well. Asurion even "upgraded" the phones. "Asurion"...absolutely great replacement service...professional & courteous customer service representatives. I highly recommend Asurion's outstanding service. "Great service" could be their motto! Thanks Asurion!

The screen was badly cracked and we were informed that the insurance would repair it. We contacted Asurion and scheduled a time for a technician to come over to my home and fix it. He arrived on time, repaired the phone and left after the job was completed. Phone is good as new.

We had a horse step on a Apple Watch and getting the replacement was fast and easy. The process was easy to do online and the replacement was received in just two days. I was extremely happy with the process.

First 2 times I used your service it was awesome. The 3rd time also for a cracked screen, they never showed and cancelled both times as no tech was close. I let your company talk me into replacing it. 1st replacement the speaker didn't work. A 2nd one was sent which the battery last less than a day and while I'm on it, it will flicker and then go backs to main screen. I would request another replacement, but I feel the others will also have issues. I keep your service to use it as a last resort. When I upgrade, I will not be using your service and if asked I will not recommend it. If you care to verify you have my contact info. I don't expect you to use this but should!!!!

Great service for real. My screen on my Google pixel got cracked when it fell off my car and they replaced my screen in a hr and it looked brand new. Glad they are there doing what they do. Thanks for doing a great job.

Everything was outstanding. I was amazed that they were able to offer same day replacement. I wasn't home so did not matter, but greatly appreciated. Asurion rock in my opinion. Unfortunately, I was ticked off that Verizon charged 40.00 me forty dollars to retrieve my contacts when after the fact, I could have done it on my own.

I ran over my phone. I was very Devastated as I use my phone every day for my business. They were very prompt In sending a replacement phone. It had all the information on how to transfer transfer from my old phone to the new phone and send back the old phone once I had finished getting everything transferred over. I was very pleased with the service and how quick it was. Thank you so much.

Phone had internal issues, Asurion listened to my emergency being that it is a work phone, had a new device to me in 2 days, to my house... No questions asked, I'd recommend them to anyone. They were the only people that were interested in helping me. Samsung told me to just buy another 2,000 phone like money grows on trees...

This was a seamless process from start to finish. I did not fully understand the need for photo of entire back of TV and as I showed 3 vs 4 corners it delayed me some. However once I got past that it was better than I had hoped. It was quickly resolved and I now have a great TV replacement for the minimum fee. Thanks!

Phone wasn’t working at all and was a fairly new iPhone. Replacement came overnight. My only issue with Asurion is their very high deductible. The response time was quick but the cost of this plan is too high. In this case the phone was less than a year old.

The technician was timely and friendly. I loved that he came right to my house! It was super quick and efficient, and I am very pleased with how my phone works. I wasn't sure if a new screen would affect the original quality but it doesn't at all and performs as well as it always did.

My original phone fell apart at the hinges. I was sent a new one the next day but it was defective and then I was sent another one and that was good. It took a bit to get it all worked out but was all fixed in a timely manner.

Cracked iPad screen. Replaced with new iPad the next day. Awesome and worth the monthly charge!! The customer service was great. Placed order from store. Great service. Awesome awesome awesome service and company.

I purchased their coverage about 4 months ago. My iPad mini screen cracked and they denied coverage. My Apple watch also cracked a month later and they denied coverage. Total rip-off artists. STAY CLEAR!

I called because my replacement phone of less than a year screen burnt out and I was unable to use my device properly, I contacted Asurion about the situation and they were able to accommodate me and sent the new device out overnight to me.

Had great customer service, fast and safe delivery. I was going out of town and my replacement phone came sooner than expected., which made my trip easier and gave me so much peace of mind. Returning old phone was facilitated with the self addressed and stamped envelope.

Took over a week to get part in. Notified claim was dropped so had to refile. Had to make three trips and four phone calls before phone was finally repaired. This created a lot of frustration for my wife and I.

My replacement process was quick and easy. I received my replacement in less than 3 days! The online form was fairly straightforward and the replacement phone arrived in excellent condition. I only had to replace the screen protector and case for the phone.

I thought the experience was was easy and accurate. Everything was done in a timely manner. I would definitely continue to be a customer and, refer to a friend. I have been with Verizon for years and had to use Asurion in the past.. Strongly recommend.

It was a little difficult getting through at first with the prompts...but got through to a customer representative that was very helpful! I was able to explain the delay of returning the old phone with not receiving the return envelope when the new phone was received, but she listened and I was given an extension very promptly.

Great service from this man. Was in communication with me and arrived on time and finished quicker than I expected. The whole Asurion experience was easy and great. Coming to your place really minimized the down time. The insurance is well worth the price at the moment.

The transaction went very smooth. I got the new phone the next day and set it up per the included, simple directions. There were no problems with this transaction at all. I would recommend this service to anyone who has a cell phone.

Everything went smoothly and quickly. Very fast service. I was very surprised how everything went and very happy I received my replacement phone so fast. I couldn't have asked for more. This is my first experience using the insurance and I was very pleased.

From filing the claim until I received the product was fast & easy. Not many warranty issues with some companies are this easy to get handled so I am thankful my transaction was handled so great. I received my replacement the very next day that I placed the claim.

Asurion set forth reasonable requirements, provided an easy to use portal to submit documents, and had our replacement (new) phone delivered within 2 business days. Asurion kept us informed through electronic messaging so that we knew the status of the replacement. That's what I call great customer service!

It was very easy to enter the claim, and the instructions were easy to follow. The amount we had to pay was a little steep considering we had been paying for the insurance for quite some time. The reminder to send back the broken phone was appreciated as I had laid it on a cabinet and forgot to send back.

Customer service was amazing. I was trying to just get a screen replacement. Sent it in, I had no way I could reset my phone or unlock the screen. The screen was completely toast. They sent it back to me not fixed. Finally I just got a replacement phone. This phone is definitely not new and it does not perform the same as my old phone. Wifi calling doesn't work at all, half the time wifi doesn't work. I didn't think I was paying the premium for full coverage on my phone to just get a refurbished used cell phone. That's what really made me not happy 15 to 20 a month plus pay $260 for a "new phone" the insurance is more of a way to scam people.

I was sent a refurbished phone and it wasn't working correctly so I had to get a new one and I haven't had any issues with it. I appreciate the help the agents provided. They helped me with my situation.

I have had positive experiences with Asurion with the exception of one time when the rep didn’t finish the claim. I called back after a couple days and another rep took care of it right away. Other than that one time, everything was taken care of right away. Very satisfied.

Quick and friendly service. Whole process was super easy! Had my phone in 2 business days. Seeing as how I had broken my leg and phone at the same time. It was a complete life saver. Thank you for all the help.

Phone rep was a little rude but other than that good service. They got the issue solved really quickly and I received my item in a timely fashion. Great job. You won't go wrong with the Home+. I recommend it.

Everything always goes smoothly. Prompt service. Quality replacement. Flawless. Phone came quickly, and I was able to get up and running within an hour. Thank you. I don't know what else to write, the Experience is as expected. Thank you.

You do great with replacing a device. The problem that I have is that my carrier tells me that I have 8 claims of 9 left and I go to use my second one and then it tells me that I am using my last claim. My name is Christopher ** and contact is**.

Shattered my Apple Watch on my tile floor while trying to put it on. After going to my local fix it group, I was directed to call Asurion directly. After I paid my deductible, They emailed me the shipping code, I took it to the UPS store and about a week and a half later, they shipped my watch back in beautiful condition. The Asurion protection plan has been well worth having.

Was very understanding when my stepdaughter phone was stolen from her purse. The customer service representative was very nice and the experience was very helpful♥️ She understood the since of urgency of her being without a phone and stepdaughter received her new phone as soon as she returned back to Tennessee.

Easy return and easy replacement. Wish I had done it sooner!! Quickly done online and replacement came as stated. Easy to back up info and reconnect to new device. Nice to know I have this just in case accidents happen - and they usually do!!

Fast service and prompt service delivery. Service was fast to the point of surprising me. There when I got home, did have a problem with finding my apartment, but made up with service. Would recommend to friends and family or anyone on Verizon network for that matter.

I was LIED TO!! I told the operator that the screen was "blue" or had "bled" according to the "web". They told me "GOOD NEWS!! You qualify for a 29.00 screen replacement. You didn't have an "S-7" so I got an "S-8". This weekend I got a receipt saying I lied and you found more damage and have charged me 189.00!!! WITHOUT TELLING ME!!!! Could of caused insufficient funds and charges and all because YOUR PEOPLE LIED TO ME!!! This was **. I have paid well over 600 dollars insurance on this phone and that means nothing, but I would not have wasted your time if the phone was worthless and would have kept it.

The service and speed at handling the claim was great. Got the phone right away. Setting up was a bit of a struggle and was showing signs of having problems. But now, the phone has been malfunctioning. Won’t stay connected to wifi and hard to make and receive calls. I’m not sure what I need to do now.

Everything went smoothly. The process was so easy. Thank you so very much. It was Beyond helpful Knowing we had the insurance. Having a brand new phone stolen Is financially disturbing and physically So traumatic. So it was extremely comforting to get the phone taken care of within the week. We have all grown so dependent on having our telephones for everything we do so not having it was unsettling and quite frankly depressing when it was taken.

The process of getting the replacement phone, went great! The replacement phone has a speaker/microphone issue, and that has gone less smoothly. Every time I have talked to someone about this, they have been less than accommodating. The last person I talked to was nice enough, after a bit of a strained conversation at first, because I didn't know that they needed my business name instead of my name. I understand that customer service is stressful, but I do it too (customer service), and your phone voice should be a kind one.

Would recommend this service to anyone who is interested in accidental insurance.

Always get my device in a timely manner & the send back reminders are great for someone as busy as me. It’s nice to get an email tell me that my old device was received so I’m not worried about it getting lost in the mail.

The lady I talked to was hysterical. It made the whole process SO much better than it normally is. She helped me trade in my phone and she gave me invaluable advice for my love life. I'd love to know her contact info so I can thank her and give her an update. I'm not sure if you're allowed to do that, but thought I'd ask. I know she lives in Louisiana but I don't know her name. :(

Great customer service representatives. Very fast overnight mail service for broken item. Had replacement the very next day. Very satisfied with the knowledge of representatives help with claim and speed to resolve 2 claims. Would definitely recommend to friends and family.

Quick and easy. Replacement here in no time. Joy to be able to have the luxury of dealing with an insurance company like you. Also appreciate the accessories that are included and customer service is amazing. Would recommend and do recommend your services to all my friends and family. Again thank you and I appreciate your quick and easy services.

Received my phone within a few day, everything worked out great. The associate that helped me was friendly and knowledgeable. Returning my broken phone was easy, everything was included in the package I received. The phone I received was just like the ones I broke, no issues. Thank you for all of your help.

The process was very easy. Upon completing my claim and your attempts to repair my laptop it was determined that it could not be repaired. After that a new laptop was promptly delivered and the matter was taken care of conveniently. The replacement laptop is very nice. I would highly recommend Asurion.

It was straightforward to return the phone and the person taking my call was very helpful. I would recommend this service for anyone that has a cell phone. I have this service on all of the phones that I own.

Excellent and fast response. No problem at all when I called. Very professional and knowledgeable about this matter. Gave me my options and resolved within a timely Manner. I will recommend this services to all my friends. It is always safer to get insurance, more peace of mind.

Everything was good but there is a little black spot in the bottom right corner of my screen. It's not broke but you can tell it is under the glass so it internal but I'm not having any problems with it.

Everyone that I talked to was very helpful. I really just wish it would not have been so expensive to replace. I could have almost paid it off and got a new one. It was very easy to use the app to submit the info.