Asurion Reviews

I have several devices with Verizon Wireless (who utilizes Asurion for its Device Protection plan). In December 2020, a device on my account was lost. We attempted to track it for 2 days before actually reporting as lost to Asurion - though we did notify Verizon of its loss and what we were attempting to do. With no luck with locating the device, we officially notified the police (filed report), contacted Verizon Wireless and filed a claim with Asurion - completing all the required steps, we were provided with a claim number. Because of a previous incident from the past (about 3 years) I decided that I wanted to have this entire event documented and sent a letter to Asurion via Priority Mail the following day. The document was signed for by an employee. I did not receive a response.

The representative that helped me went above and beyond. She was able to get me a really good deal that saved me a lot of money and I was extremely satisfied with the service. She was kind and knowledgeable as well.

Approval of my claim was extremely quick. I received my replacement phone the next day. I’m very satisfied. I have a full year of warranty added on the new phone. I also received assistance setting up service from the capable staff at the AT&T store in Palos Heights IL.

It was a seamless and pain free process. I will definitely recommend Asurion to others and have. I received my new device in one day. I have used Asurion in the past and it seems as if the process is easier. It is wonderful how a company makes necessary improvements to facilitate ease for their clients.

Purchased a laptop computer with insurance protection from Asurion. The screen cracked after 1 year and 9 months - well within the coverage of the plan. It took forever to try and reach Asurion on the phone. They kept on dropping calls,. I finally had to beg someone to call me back. When I finally got to speak to someone, he was very reasonable. They send you a shipping box in which to send the computer for repair. He promised to send the box the next day. Two weeks pass and no box. I call again, again have difficulty getting through. I'm told, "Oh yes, there was a slight delay." (No reason given for the delay.)."We'll send the box tomorrow." That was 5 weeks ago. I long ago bought a replacement.

Activated my phone when I was having trouble doing so on the internet. The Technician was very knowledgeable and very courteous, He even set up a call back to set up my IPRO tablet after I discovered the batt was too low to turn on and a Technician visit to help me pair my Phone and tablet to the computer.

Y’all were great, easy communication and very fast replacement!! I’m so glad we had you for protection. Hopefully we won’t have to use you again but if we do at least we know what to expect and what kind of great service we will get.

I can't figure out how to give zero stars, or I would. I do not know for fact, but it's clear to me what your company and of all it's competent employees during the pandemic and, instead of hiring them back, hired new people In to save on labor. Over over 8 hours AT LEAST on the phone dealing with problems that mostly I didn't cause, miscommunication from your employees, and 2 hour hold times did. Every one of the 4 or 5 employees I talked to told me something completely different, or that they lacked the Information or training to perform what should be routine job tasks. Leaving me on hold extended periods of time while they ask another employer who also doesn't know, and it took me almost a week to get the order in, had to wait for the weekend too because I was not contacted by: byd in the 24 limit the third or fourth time. The second to last employee told me I would get a gift card for the troubles, but your finance last ssyd k change.

Excellent service. Could not have been treated any better. Super fast service and shipping. Thank you for making the process trouble free. I appreciate the attentive concern given to me and my claim. Thank you for being customer conscious and ready to help when help was needed.

It was a very easy process and went extremely smoothly. The phone was there the next day. Thank you for helping with this. It literally could not have been an easier process. I would recommend it to someone else as well.

The process to replace my damage iPhone was very efficient and timely. I have received my new phone and returned the old one. I called. Placed my claim one day. The next day early I received my phone. That was a quick response. Thank you.

I reported damage to phone device online, on a Thursday evening. I could not open my lock screen. My claim was processed online and I had a new device delivered to my address by Saturday morning. I was able to transfer my data, apps and contacts, with the help of Samsung technician by Saturday night. I did lose my pictures. Lesson: Back up all of your device data.

Process was very quick. I loved that they came to my home on a Sunday to do the repair and it only took a few minutes. Can’t tell that phone was ever cracked. Highly recommend using them! I told several of my coworkers to check them out. Definitely worth having insurance coverage for things like cracked phones.

Replaced the cracked cell phone screen on my iPhone. It was done promptly and efficiently. I was so very grateful! They have great customer service. Friendly and helpful staff. uBreakiFix in Houston Heights is a very convenient location as well. I can't say enough about the quality of work and assistance received. I would recommend to a friend and will not hesitate to use them again if the occasion arises.

I got two defective phones from Asurion but the reps helping me were always polite and nice and understanding.. The last rep who helped me Ashley went above and beyond for me. She is great! It was a longer process but she was able to upgrade my device due to my previous defective phones.. so far phones been great!

My daughter dropped her phone and cracked it so bad it was making calls on its own. I logged in, made my claim and we had a replacement phone delivered at my door less than 48 hours later. This was such a easy and convenient experience, definitely worth it!

I talked with agent and was satisfied with the results. Thank you. I lost my phone. A new one was sent. I was worried about the email I received that the phone was found. I didn't find it so I needed to report that info to you.

I was not expecting the same-day service replacement with my wife's phone. The previous claim I had with my phone, it took three days to deliver, no weekend delivery contract with UPS. Damien called, letting me know his approximate arrival time, that was helpful, I was able to do errands and was able to give him the access code to the gate. He was very professional and knowledgeable. Got things running in few minutes and gave some tips about the phone, etc. Great asset to the company. Thank you.

Having trouble activating new phone. It connected to the internet but not getting a signal. We had to power off and back on and the other apps downloaded just fine. We received the new phone the next day. Thank you

Middle of the road expected. Deductible for a replacement is way too high. To pay a fee each month then something happens and it's another $250 for a replacement is asinine. I have been with my provider for over 20 years and in all that time I've had 4 different devices, I keep them for a long time. Also in that 20 years I have only ever made one other claim. 20 years of monthly fees plus the deductible is highway robbery.

The wait to speak with a person was not long at all, once the representative was on the line, her service was excellent. She was very knowledgeable of my situation and had experienced the same problem with her own phone. She was fast and courteous and took care of the problem right away and I received my new replacement the next day.

As far as company goes they worked well and hard to make sure not only my phone screen got fixed. But when I called them to let them know that the repair place told me my motherboard was bad they sent me a new phone immediately. So was very happy with their service

Asurion did a great job. However, I do have two complaints:

The process was pretty easy. I did have to call in and speak to an agent, but it wasn't painful. I was happy to get a discount for not having a lot of insurance claims. The phone arrived the next day as promised. The phone I received was a certified refurbished, but looked perfect.

Great Service, the claims process was quick and easy. It was determined that I would receive a replacement phone. My replacement phone arrived much sooner than I expected. My replacement phone came with instructions on how to transfer data from old phone to replacement. I was very happy with the service.

I called in my claim, rep was great and very helpful. I was even explained about other insurance coverage around my house which I found interesting, when I told her I needed Time to think about the added insurance, I was not pressured at all, thank you.

Phone stopped charging and would not turn on. Filled a claim and within 24 hours a new phone had been shipped to my home. Called in to have my service phone swapped and right over the phone it was done. Thank you!

The process for replacing the phone and getting it set back up was pretty seamless. We've had this insurance plan for a while now and have been pretty pleased with it. Without it I'd be out a lot more money to get these phones replaced. Thank you!

It was difficult to navigate through the website to the area I needed. After I got there everything was fine. Also I went to the Verizon store where I bought the phone and they were of no help. They gave me your phone number. I called and was told to go to the website.

Would have been better if Asurion service had shown me the other option I have which was to get phone (cracked screen) repaired for less than half what I paid to get a replacement. I forgot about that option so got replacement.

I was happy with the speed of processing the claim on my phone. I also was very glad to receive my replacement phone by the next day, however I was not pleased that I had only had my IPhone 12 Pro Max for 3 months and am having to still pay for that new phone but it was not replaced with a new phone it was replaced with a refurbished iPhone 12 Pro Max.

Thank you so much for sending me a Different phone. Really mean a lot to me. Thank you AT&T for taking the the time out your day to send me other phone and a 2nd phone in the mail. Really mean a lot to me.

I'm not sure what to say, I asked them to overnight the phone because I couldn't be without it, it got here the next day. I was very pleased with that. It would have been nice, if somebody had told me about the PUC code. But AT&T's technical support helped me with that.

Good and quick response. Glad to get phone replacement sent out quickly. But I wish we had better shipping options. FedEx to Alaska is slow. Took 5-6 days to get here. USPS Express would be best. Remote places do not have direct FedEx service. Package has to ship out USPS ground from Fed Ex in Anchorage.

Easy to submit a claim. Replacement phone arrived quickly and without any issues. Setting up the new phone without assistance from the AT&T store was pretty easy. Hopefully I won’t need to file another claim in the future, but happy with how it went.

The service man came on time. He fixed phone quickly with no problems. This was an easy, fast way to have phone repaired. I would have Asurion fix all of our phones if and when they need to be repaired.

My wife’s phone broke during a vacation. Screen completely cracked and we couldn’t see anything. The team was able to deliver the new device to Maine and help us transfer/set up remotely. I really appreciate the support. The interface between online forms, robocall contacts, and some “human to human” calls worked to get the phone transferred with no data loss.

I got my replacement device in an extremely timely manner. I love the customer service and my brand new device. They were very customer friendly and they attentive to my opinion and needs. I have recommended Verizon and Asurion to all my friends and family.

I lost my iPad while traveling. Having it covered through Asurion allowed me to replace it immediately instead of waiting to save enough money to purchase a new one. Thank you! The entire process was very quick and simple. I highly recommend this service to cover all of your electronics. I have several devices and each one is “on the go” every day. This coverage takes the worry out of replacement.

Extremely happy on how fast I received my replacement iPad.. My iPad is a whole lot better item than the one I used to have!! I have being with AT&T for so many years and they always always take care of my needs or requests!! Thank you AT&T!!!

Specialist came to my house to fix my cracked screen. Told me he would take it to his car and be back in 25 min. On the nose, 25 min later he came back with my phone with a new screen! Extremely pleasant, efficient and very friendly young man!

Filing a claim was super easy and my replacement phone arrived in 2 days. Awesome and hassle-free. Customer rep was very courteous, helpful and knowledgeable. The only issue I had was with the website. It kept showing an old claim I filed. That's how I ended up calling customer support. I was immediately connected to one. Overall, an excellent experience!

My experience was good. The online instructions were pretty easy to follow and when I did reach a hiccup the online help was great! The person helping me was very helpful and walked me through what I needed to do. I was pretty much done, but I only needed one more step. They help me complete that last step and I was finished. Not hard at all.

Product not in stock, not good. It was back ordered until I entered payment info. System said I would get 48 hr updates. Went 10 days with no updates. Still back ordered. Had to get Verizon involved. Received bad battery in replacement. Got another replacement, sent first one back. 6 days after it was received they sent demand letter saying I was going to be charged since item not returned. Oh and everyone I spoke to was rude to me…

I took my Samsung 8 phone to uBreakiFix and the cracked screen and new battery were install in only 2 hours without having to ship my phone off and do without a phone for my business. I'm Very Happy with the service. And it only cost $29 and I didn't have to buy a new phone.

Fast and efficient! The service replaced my daughter’s damaged phone. When she’s happy, I’m happy! I would definitely suggest Asurion to any of my family and friends. Thank you so much for the speed she (we) had her phone replaced.

We are pleased with Asurion on replacing my Husband's phone, and to receive the replacement so quickly, especially since we live in a less populated area. It came in less than 24 hours! Whoo Hoo! Thank you!

Everything was great. They took care me. Reactivate my phone with no problem. I really appreciate it. Thank you. AT&T is the best plan. Wouldn’t trade them for nothing. Thank you again. The lady that’s OK. Very very very pleasant. I really appreciate her. She took a time. She explained everything to me. She was very nice.

My daughter lost her phone. I reported it to Verizon, and was immediately contacted by Asurion about replacing it. I sent Asurion my form, and the replacement phone was shipped overnight. It was amazing and so appreciated. No lengthy process involved. I am totally satisfied with the quickness and nominal fee charged.

Phone was cracked and received a replacement the next day with instructions on how to copy data and return the device. Also included a prepaid box to return the old device. Process was simple and required very little effort on my part.

Please with their response. They provided great customer service and answered my questions with good information. The new replacement is working great. I didn’t care the price increase on my insurance plan and think that was too much. Please reduce.

Great service. No problems with my claim. We had a broken phone for water damage and didn’t think it was covered so didn’t enter a claim for 2 months and they covered it. I was very impressed. They were so nice and helpful and honored their contract. Thank you.

Was such a hassle getting a replacement. Waited till after vacation to deal with it. Even went to the Att store and still couldn't fill out the paper work they wanted because their systems weren't working properly. Ended up with a prepaid phone from someone else to make my final drive home and 3 days later the paperwork went through. Phone did arrive quickly but a lot of hassle and would rather just buy another phone than buy for something I have to jump through hoops for. I still had to get another temp phone because these guys. Not worth it in the long run.

Beyond Excellent. My phone was delivered to me on a Tuesday morning at 10 AM. My claim was made the previous Monday at 12:00 PM. I live in Eagle River Alaska and the phone was at my house in 22 hours.

My son Broke the phone on the bike trail and shattered the back on his phone.. We sent in the claim and got the phone a day later. Amazing response. Thanks for providing a great service. We are so glad that we have this coverage for our devices.

Broken screen. Filed claim online dropped phone at Stratford Rd location. Two hours later, good as new. A fraction of the cost compared to not being covered. The CS rep was professional, and courteous. Easy Peasy. Bob’s your Uncle. That’s all. Thank you. Goodbye.

The claim form was a little confusing but I was able to talk to your representative and they were able to guide me through the process. The representative was patient, friendly and knowledgeable. I am very happy I chose to insure my devices through your company. Thanks again for your courtesy and professionalism.

You got my replacement phone to me fast....The next day before 2:00 pm. And the call center was very helpful before and after, especially with the help in transferring all my stuff over to the new phone. I'm glad that I had your protection coverage. Thank you

The gentleman who provided service was super knowledgeable, informative, and pleasant. The service was performed quickly and with no hassle. I appreciated the fact that the gentleman followed covid-19 safety protocol. I will definitely recommend your service to family and friends.

My Apple iPad Air 3rd generation was stolen and I called AT&T to give Dakin my information. She deactivated the service on the iPad and because I have insurance she ordered another one and I received the iPad Air 3rd generation on the next day. She was Very Professional, Kind, Knowledgeable, Thorough, Helpful, Patient, Good Listener, Great Communicator all with a Wonderful Attitude. NOW THAT'S CUSTOMER SERVICE!!

Great service with positive energy. He was well knowledgeable explaining products & service.. He took his time to explain the benefits of home plus age he created excitement around what he was offering… He called me before arrival time and he knocked my door when he got there..

The gentleman at Asurion who helped me with my damaged phone was kind, knowledgeable, upbeat and helped me with all of my needs. I was not looking forward to filing my claim but was pleasantly surprised. I would recommend having this insurance service based on my experience.

Quick and easy! No issues getting through process, and the phone arrived quickly. Had no issues setting it up, and it has worked great. I am very happy with this experience. Thank you Asurion, I am very happy! No further comments.

Technician arrived at my residence right on time and had my cracked phone screen replaced in just a few minutes. He was very professional and having the repair service come to my home was super convenient! Much better than having to replace phone with higher deductible. $29 was much better.

The process to submit a claim on-line from the AT&T website was simple to fill out and easy to find on the page. The response to the claim was quick and the shipment of the replacement product was prompt and arrived to our house in just forty eight hours.

Your customer service is great! I was going to try to have the repair done at one of the shops. After I started the claim I changed my mind and went with the replacement instead. When I called in and spoke with someone they were very friendly and the person was able to change my claim to a replacement. It was truly a "no hassle" experience. Thanks,

My husband lost his phone and we were directed to contact Asurion. They were very helpful. They responded in a timely manner. We received our new product without any issues. The staff was very respectful and helpful. We have not had any issues at all with the new device.

Been having a rough time with my phone. Replacement always next day and goes great! Only way to better would be to do same day exchange. Just saying.. Delivery was spot on!. Insurance really paid off.. All went well and very happy the way customer service treated me.

Once a good link was finally received everything worked very smoothly. I did have an issue using my laptop to make claim but when I went to my phone it worked a lot better. I’m hoping that issue can be fixed since individuals without phones would not have a backup option.

I bought a pair of sunglasses from Dick's Sporting Goods and for some reason decided to purchase the warranty as my children are obsessed with my sunglasses and wanted to make sure if they got broken I could replace them. Well my fears came true and filed a claim. Well long story short 3 months and 15 phone calls later, still no resolution. I've been told that they didn't do gift cards anymore so they had to send me a check which is fine. Then it was, "We can't figure what happened. We'll send another." I called and talked to a supervisor for the 4th time and she is supposed to call me back with more information, but as every time I have been told that they don't I'm not holding my breath. This company is useless and only a cause of frustration. Never purchase a warranty if they are in charge of it!

Everything was smooth and amazing. Great knowing things are taken care of immediately. Highly recommend using this company for any insurance plan you might have. Friendly service and even got an upgrade. They explained everything very thoroughly. I never doubted how much it cost.

Great replacement product turn around time. The replacement request form was quick and easy. I’m glad your company made it easy to get a replacement phone for my son. Your services were great and easy.

Although my issues couldn't be resolved, the service and suggestions were greatly appreciated. I feel this rep went above and beyond to give suggestions and offer any help that she could. Thank you for that! I am still looking at the suggested solutions, even if there may not be one.

Quick and easy process for replacement phone. Only complaint $199 premium paid on phone that is getting older and coming down in price. Customer service was great and speed of new phone arrival was really convenient. Overall process was good but the premium was high.

I filed a claim and the estimate date was 1-2 business days and nevertheless I had my replacement the very next day. The process was Quick and efficient. I never have to wait a very long time when dealing with Asurion. Thanks!

Fairly simple and straightforward process. Claim was processed quickly and I had my replacement phone in my hands within 48 hours. The system in place to return the damaged phone was fine too and I was kept up to date via emails regarding claim status.

The staff was very friendly, the claim page was easy to follow and not complicated. Filling out the claim was very self explanatory. I would recommend to a family member and friends. The process of the claim was done in a very timely manner. I was excited to get the new phone in the mail. I also liked how there is a one year warranty on the phone if anything happens to it.

They sent the replacement phone to me pretty quickly. I put In my claim on the evening of the 5th, and I got the phone on the 7th. The online process was easy to use, and overall everything went very smoothly.

My replacement phone came very quickly. I had a burnt out screen on my old phone preventing me absolutely NO ability turn on my phone and access my information. When I inquired about not be able to erase my information in order to send it back I don't know if I contacted with a human being or not because my question was not answered. It seemed that I was being sent a scripted answer. That happened twice.

THANK YOU!!! Working with you guys was fantastic!! My only problem was setting up my new watch. I had to take my new watch into the store to get the phone/texts setup and to remove everything from my old watch.

Entire process was quick, professional and painless! My CSR was knowledgeable and friendly and made the entire process seamless. Glad that I had Asurion when I needed help! Will always recommend to anyone that they use Asurion for their Insurance.

It would have would have been fantastic if the information would have said told me to charge my new phone and then take my old SIM card out of old phone and put into new phone. Would have helped out so so so much!!!

Very pleased with the rapid response and professionalism. And the ease of a return box and mailing label ready for the mail to even include new tape to seal the box made the return procedure very simple. I am happy I chose the insurance plan. It definitely turned out to be a great value.

We paid for insurance on our phone. The insurance wasn’t cheap. We paid for insurance thinking our phone would be replaced if anything happened. Your company has so many hoops. It’s like a jumping marathon just to get the product that the insurance covered. On top of the hassle, there a $190 deductible to get a refurbished phone. REFURBISHED. Not new. I intend to self insure next time. Not happy at all.

You guys did a very great job with getting her a phone soon and handed it very well. Will recommend all of family and friend to this company. Very happy with you guy and thank you a lot and hope to will.

The quick turnaround with the new phone was impressive. You misspelled the name of the street. My street is **. Thank you for your upgrade and the new phone rather than a used phone. A used phone does not work as well as a new phone.

Very helpful during a very stressful situation. So happy for caring people. Made a stressful time not so bad. Turnaround time from problem to solution was less than 24 hours. Eventually there were more than one person helping at a time..It was seamless.

Deductible is higher than I was used to, I feel that it’s too much for a refurbished phone. Delivery was extremely stressful, should not use FedEx in the future. They did not leave my phone in Saturday because it required a signature. I stayed home on Monday (I’m a nurse for immunodeficiency patients). They knocked on my door and left (no signature required after all that mess). They tossed the box at the door and left.

Filing a claim was very easy and we received the new phone the next day. The only thing I wish was the instructions were easier on how to activate the new phone. An activation kit was included and I had no idea what to do with that. The card didn’t fit anywhere. Since the original, phone was totally fried, I was hesitant to put that SIM card in the new phone. Finally just did it and then it was easier to manually setup.

After losing my phone for I don't know the 3rd time, well stolen once, but yes, Asurion helped me with my claims and so much back and forth trying to get it all handled in a timely fashion, the customer services reps were absolutely the best and made it so much less of a headache than I was having on my own. I love that I have the coverage I do and recommend it all day to anyone with a habit of losing phones when in the hospital!!! Thank you.

Super fast replacement, no hassles encountered so far! Claim was submitted and a new phone was received less than 24 hours later. Only downside I could think of is the cost to replace the phone. Overall, it was great experience.

Great customer service. Their services is awesome and have less drop calls than other carriers. I called them and they take care of all my problems. I will definitely recommend to my friends and family. Thanks a lot for great services.

My phone arrived in a timely manner and the customer service was very helpful. My only complaint is that I wish I would've received a replacement that is both the same model and color since I am still paying a hefty amount for the replacement. I received the same model but the color was different from my original phone; I was told the only color option was black so I had no choice. Because of the lack of options and the price I can only rate this experience 3 stars.

Very happy with the replacement phone that y'all sent out. Thank you. I opened trust ATT with my family cell phone plan. So thank you so very much! Y'all are the only company that covers in the country where we live. So again thank you.

Device replacement and setup went very smoothly. Thank-you! Asurion service was very user friendly. My new device arrived quickly and support during setup was clear and easy to follow. I have shared this experience with a number of friends and family.

I had difficulty inserting the enclosed SIM card. Kenisha was knowledgeable, personable and efficient. She made me feel as though I was talking with a friend rather than a Customer Service person. I believe that she is capable of a more demanding assignment.

Completed process online. Two days later we had a phone. The process was easy and the phone was good. The shipping was as fast as was promised. Our Moto Z4 cracked a screen when dropped. The new one was a Moto Z4 also.

The service man came to my house fixed my screen and it was amazing. The deductible was twenty nine dollars and well worth the cost. It was so simple and the experience was not stressful at all. It was amazing.

I had two phones stolen and they were quick to get them replaced in a hurry. Thank you for making the process as painless as possible. I hope to not have to go through replacing a phone again but know if so I will be well taken care of.

The local AT&T store sent us to a "Fix it" place, but they were unable to help us because it was more than a cracked screen; the back was cracked as well. But Once we got the correct phone number, our customer service experience was very good... They answered our questions and explained every step. My daughter's new cell phone was here the next day.

I submitted a claim and the next day, the replacement iPhone was delivered to my home. Very impressed! The set up was easy, all I had to do was to insert the sim card and did a recovery from my iCloud back up.

Great service, prompt phone shipment, great service when needed as setting up the phone. Hold wait times were minimal. Agents were knowledge and helpful. Some help was needed with the setup of the replacement phone. Don't know what else to say.

Very good service; best insurance process I've ever done on any electronics! Smooth experience, easy claim submittal, great refurbished phone which is like new. I would definitely use them again and wouldn't hesitate to get phone insurance provided by Asurion.

It was Quick and easy. The staff repair person showed up at my house, fixed the screen in the car and they were done and off within 20 minutes. Super job. Easy to schedule online and easy to get the work done.

The lady that helped me when I called in was phenomenal!! I believe her name was Lakia but I’m not positive about that. This was my first ever claim. She walked me through the process and explained everything I needed to know, answered my questions with clarity and was very kind during the process. I received my replacement phone earlier than expected. Returning the old phone was just as flawless! Thank you!!

The customer service agent was excellent, answered my questions. Very professional. I would definitely recommend my friends & family to At&T. I’m very pleased with my new phone & Thanks for the upgrade. I’ve used At&T for over Twenty years. Excellent service.

My only gripe is the cost of $225 dollars for a replacement phone even when I am paying for insurance. I was very impressed with receiving the replacement phone in less than 24 hours. Otherwise the experience was very good and the person at AT&T was extremely helpful.

My phone was damaged due to dropping in a mud puddle, the screen would blackout and I had no access at times. So I did an insurance claim and the whole process was quick, received my phone the next day, service was great. I use my phone for work so I needed it and Asurion made sure I taken of.

Thank you for the speedy delivery of the new phone. I have always had verizon as my cell phone carrier and I have good service with verizon and happy with verizon. I prefer Verizon over all the other cell phone makers.

My experience with Asurion was awesome. I received my replacement product within a couple of days from filing my claim. Rep was very professional. I am happy with the customer service. Product was received on time as promised. Happy customer. Will recommend to friends.

I drop my phone, and it broke that I could not touch anything. So, I claim and get a new one and return the broken one back. It is simple and easy. I love it. Asurion makes it easy and quick a drive new devices in business day.

I lost my phone at the casino and Asurion had a replacement iPhone 12 the very next business day and I don't have to pay my deductible until I pay my monthly phone bill. You guys have great service and I would recommend it to any and everybody. 5 star rating from me.

This was so easy, I love the fact that I can do everything online. It truly IS faster, like the recording says! It took all of 5 minutes for me to replace the phone, I have seen people spent 15-20 minutes on the phone. The overall process was easy. Boom. Done. Thanks Asurion.

Y'all did amazing. Great delivery time, great product. The process of filling out for it was simple and easy couldn't ask for a more simple way to get what I needed to get my new phone. Thanks you all.

I was very pleased with the service I received, the repair was done quickly and efficiently. The technician arrived earlier than expected and got right to work repairing the phone. I was very pleased with the professionalism of a technician and the level of expertise. I will recommend Asurion to all friends and family as a very good service to provide protection for their mobile devices.

The back of my phone cracked somehow. I called and made my claim. I received my replacement the next day. I was a bit apprehensive about switching to the replacement but I was able to do it on my own and all of my information transferred effortlessly. Honestly I was pleasantly surprised.

Very accurate and very helpful. Thank you for your services. Well recommend them to any other AT&T customers. Thank you and God bless America. I will always use insurance. They’re a very good company. I hope they hang around a long time.

The customer service agents helped us resolve all issues. We are very grateful that now I have a phone I can hear out of. Before I had to use my speaker phone to hear a caller. I put the wrong date on the claim at first misunderstanding what was being asked but they helped us resolve it all.

Had a shattered back on Iphone. Replaced in one day! It was a seamless experience!!! No issues at all. Will always use this insurance as I have never had a bad experience. AT&T has never let me down and I will continue to hold my Business account with them.

Couldn't be any easier. Filled out the form, go on the calendar and pick a date and time. The guy shows up and takes the phone to his van in my driveway. In 20 minutes the phone is returned to me in perfect condition. He swapped out the front cracked glass and put a protective shield on it too. It was very simple.

I completed my claim online, it was easy and the replacement phone came the next day. The instructions were in the box and easy to follow when I set up the new phone. I would recommend using the online version over speaking with a customer service person.

I received Fantastic customer service every time I call. The the representative were great and the gentleman that came to my house was great. He was so well educated on everything. So I just wanted to fill this out so everyone that I talked to gets recognized.

I called Asurion because my screen was broken and right away they replaced it. The turnaround service was phenomenal, they took care of it and I am very happy with the service I have received, I will continue to use you as long as I need it.

Quick and high quality repair conveniently at a local shop. Got it done in a few hours, but did not receive a notification that it was complete, and had to figure out how to check the status online, so that could be improved.

Very pleased with my claim. The customer service rep was exceptionally and quick to process my claim. Very happy with the speed of my claim. This is the second I have had to make a claim and was very pleased.

I couldn't retrieve anything on my phone. Message came up Moisture in phone, which Blow me away!!! I was sleeping all night. What Moisture???? In a moment of panic. I am a Frontline Health care Provider. I got to Verizon and the representative was just as baffled? The phone had tiny moisture in it. I told him I need my asap. I am in in the health care during a pandemic. I ordered a new phone. What do you think happened 24 hrs later. My old phone totally recharged. I return it to Verizon. Honestly, it was a heat wave in NYC that shouldn't have shut down my phone. Very frustrating!!!

I was SO glad I had Asurion when my son lost his phone! Asurion replaced the phone the very next day with a brand new phone and we were back up and running. Thank you so much Asurion, you saved my son's bank account!!!

We couldn't clear the phone out because it wouldn't work. We had to send it back as it was. The process was easy. We had the box and the shipping address to send it back, all we had to do was drop it off at the UPS office.

Very quick replacement. Arrived on time. Phone is refurbished, but in like new condition. The only thing to note is the large amount I had to pay. It was USD199. I could buy a refurbished same model from the market at USD 400. So I saved about 200. But the process was smooth and fast.

Love to work with Asurion. You are fast in providing excellent customer service in the quality you provide. All it took was just answering a few questions and I had the phone on its way. I only had to be without a phone for one day! That was truly wonderful.

Representative was extremely helpful. Representative even called back once the phone disconnected to make sure all of my questions were answered. He also followed up to make sure my device was functioning properly and stayed on the phone while I ran a quick test.

I received extremely good customer service. My problem was resolved quickly and I was very happy with the outcome. My only complaint is that the representative spoke softly and I needed to have her repeat her questions frequently. I would recommend this service to others.

The Technician was timely, professional and executed all needed setup with aplomb. Addressed my lack of technology savvy easily and educated me about better usage of my phone, watch and earbuds. The technician was patient, empathetic and congenial. Distancing and masking well observed for a safe environment.

Everything was great except that FedEx did not deliver the package when it was supposed to be delivered. I had to call them and have them deliver it the next pay. I was extremely upset. AT&T insurance did a great job.

Great service, absolutely great and efficient. Wasn't difficult at all to take care of with the help of an actual ATT employee at my local store. He was great in assisting me and making sure the process was done completely.

Very pleased with the process to replace the device. Received the new phone within 1 business day. Also received an email with a helpful tutorial on how to transfer the data and activate the new phone. Would recommend using Asurion insurance to friends and family.

Outstanding service! Service and response were very fast. I was very satisfied and the service representative was very courteous and very helpful. I would recommend to a friend. Good job well done. Keep up the good work. I am very proud to be a AT&T customer.

The website was not working very well when I first tried but when I tried again the next day it was fast and easy. The previous incident was a couple years ago and that was great. My phone was delivered by a specialist and he help set it up. FedEx was a day late and left it out by the street even though they should bring it to the door.

Phone got to me quick, I didn’t know it would be a rebuilt phone, but I’m hoping it’ll be a phone that lasts. I’m pleased with the service I got, and it was important that I got a new phone quick as it was a business phone. Thanks for your help!!

Very efficient and friendly. The man who changed the screen did it so fast right in my driveway. I would recommend this service to everyone. The whole process and very easy and quick. The price was definitely worth it too.

She was very courteous and patient with me trying to set up my new phone. I am a retired man with limited knowledge, so I needed somebody that could walk me through the proper steps to setting up my new phone.

A very nice gentleman came out to my home and fixed my broken glass in his car. He was quick and knowledgeable about my phone.. It was so nice to have someone come out to my home and to fix the problems.

Good service. The phone was replaced by a better one! There was a time lag being without a phone until I got a new one. That would have been a problem for me if an emergency occurred! Fortunately, I had a spare phone I could put into service until I got my replacement phone from Asurion!

Replacement phone arrived on time. Had some issue with removal of battery from iPhone. Apart from that service was excellent. Having the protection of Asurion is a worthwhile investment and I would recommend to anyone get the Asurion protection, it gives peace of mind.

Beyond difficult to file a claim for a simple cracked screen. Multiple phone calls, had to repeat the info each time, and this was the second try at getting the screen fixed. First time they were a no show, second time I literally spent more than two hours on phone calls to get another appointment set up. And after all of that on the day they were supposed to show for service I found out they took the address down incorrectly...and had to start over again with another call. Beyond frustrated. Each time it's as if you have never called and they have no info to pull up and just reschedule a meeting. I honestly believe the intention is to make the process long, pass you to multiple people, in hopes you will give up and not file a claim. The agents themselves were friendly and apologetic, but that didn't make the overall process less painful. I canceled my insurance on 3 Verizon lines the next day.

Setting up the claim to replace my cracked screen on my iPhone 8 was easy online and device service at UBreak in Chesapeake, VA was professional, prompt and easy. They were helpful and friendly. I would use this service again.

Kind & polite. Found me a site to take care of my issue. My phone was fixed within the time frame promised. The phone is as good as new, issue free. Actually it is working better than ever; and the battery lasts very long.

Very easy to file the claim. Only suggestion is that being the phone is my son's and it was going to his apartment the package should have had his name on it. As I had file in the claim as to where it was being sent. When my son picked up his package it had return to sender because it had my name on it. Luckily he got there in time.

I was on vacation when the damage occurred with my phone. My daughter put in the claim for me on Sunday July 25th and I received my new phone Tuesday July 27th. I'm up and running and getting to know my phone all over again but it's worth it.

Phone was stolen. The process to replace was painless. I have never had to do that before and feared not having access to my phone. Asurion was prompt and quickly sent a replacement. Very grateful for the fast turnaround. Really pleased and would recommend them.

The online process had a few draw backs when deactivating FindMyPhone became an issue. Phone call customer service worked best. Delivery was expedient but the packaging was lacking safe handling of an electronic device. Returning the broken device was easy and simple.

Happy with the experience. I would recommend Asurion to a friend. They were fast with shipping my device and the return of the old one was excellent. I would use Asurion again in the future. I don’t know what else to write.

My wife dropped her phone and cracked the screen and camera. We have total device protection with our carrier. We live at the edge of civilization, but the replacement phone still arrive the next day! Very impressed. Absolutely worth the investment.

The staff that helped me was awesome but the amount you charge for a deductible is very unfair. 1300 to buy the phone and 200 to 300 to get it replaced plus spending 25 dollars a month for the insurance puts a typical phone at 2,200 dollars for the 2 years then your plan at 100 a month average is another 2,400. Totaling a cost 4,600 in 2 years. That’s a quite a lot.

My Android quit working unexpectedly. I went online and filed a claim and it was answered immediately. No questions asked with the insurance. Very small copay. Quick, easy, overnight delivery. Would recommend to anyone. This is the second time it's happened and they covered me both times. Thank goodness for insurance.

Lost watch phone.... Replaced in less than 48 hours. Great job. I received a letter describing my coverage about a week before the watch was lost and after an exhaustive search came up emptyhanded, the process to replace it couldn't have been any easier.

The process was easy to follow and the results were quick. No regrets getting the insurance for my sons cellphone. It’s almost a no brainer to get the insurance especially because of the cost of a cellphone. I hope he learned his lesson and will be more careful with his cellphone.

Great work done at the Glastonbury CT location. Finished in allotted time, and superb customer service. We got right in, left my phone with them, and phone was perfect and repaired within the 2 hour time frame. Would highly recommend this location!

My tech was awesome! Very very convenient. Didn’t have to leave my job, he picked up my phone and worked on it in front of my office. Super nice guy... Would highly recommend getting this service. My phone works great!

I like the fast service you did and take care of the security purpose. Unfortunately I have two lphone damage almost at the same time. The first claim took time because security purposes but the second one was easier and faster.

My daughter’s phone got water damage during our vacation. She was pretty upset and concerned for a few days. Asurion’s simple and quick online service sent her a fast replacement soon as we got home. My daughter is relieved. Thank you!

They very helpful and I got my phone the next day. But trying to get it activated was hard and you know how they have a booklet in there telling you what's what on the phone and how to use the phone they don't put those in the box now when they send the phone.

We never did receive a receipt for the repair & would like one please. We weren't called ahead if I remember correctly also. Please send a copy of the receipt to **. There was also a mix up from the first scheduled day until it actually happened. I had to call to see what happened.

The service was good although didn't understand why we have to pay the insurance to have to pay a deductible. It should come as part of the insurance and not be added at the end. Not good for business. Been with Verizon for like 10 years and I still have to pay a deductible for a phone for 1 I paid cash for but two where is the customer loyalty inccentitive.

Broke my phone. Went to Verizon store. They assisted me in getting phone replaced. Due to being visually impaired for near vision they assisted me in reading screen and made sure it was filled out properly. When I received phone I had questions on getting it set up right & again phone store came to my rescue and answered all my questions. I got my new phone in A reasonable time and am doing okay. Thank You. Janice **.

Replaced my phone no questions. Got phone w/ return label. Quick and easy! Phone works great. Was very easy to file claim with no hassles. No long wait on the phone. They found my coverage quickly and told me when it would arrive. Phone arrived just as I was told. On time and everything. I'm satisfied.

The day I talk with Angela she explaining everything that I needed to know and helped me out a lot. Y’all need more people like her working for y’all, and she did talk to me about the Asurion home insurance and I got it. Thanks. Wanda **

The young service person was knowledgeable and courteous. He was unable to repair the device due to damage to the part he had received but he gave us the information and provided the contact to have a replacement issued. He explained about an insurance program that would cover other computers, electronics that we owned - very good information. He was a very good representative of your company.

At first I had my doubts but I’m so grateful that the people that tended to me were patient and kind. Thank you to your team members that made sure that I received my phone in a timely manner. It’s not easy to get around these days without a phone.

Activation address and link did not work. After hours of working issue, finally had to get a tech on an online chat. She was able to help. Many things in setup process work great....others DO NOT! Thank goodness that I have some level of tech knowledge or this definitely would have required a visit to an AT&T store. Things shouldn't be this difficult!

I had a severely cracked screen on my Apple SE phone and the call was super easy to set up an appointment for repair. The tech was extremely nice and drove to my home and repaired the screen in her van in my driveway. Great customer service.

Son dropped his phone in the lake. For some technical reason, we were not able to file our claim online and had to go to an ATT store. Process was pretty quick and we got a replacement phone in the mail overnight. Very pleased! Glad we have Asurion as we have needed it more than once.

It was a very easy process. The phone was delivered very timely. They included everything needed to return the phone that needed to be replaced. This was the first time I hit use them and I would highly recommend them.

The replacement phone came early the very next day. Since my old phone was completely inoperable, I needed help from customer support to set up the new one. I used the chat feature and they were excellent in guiding me thru all the steps to get up and running again. All in all I was out of service less than 24 hrs thanks to Asurion. 5 star service all around.!

Visited the AT&T store in Cape Girardeau, MO on Thursday afternoon, was told that my SE phone had finally died, ordered a replacement which arrived on Friday for $75.00. Had a few pairing issues with my Apple Watch but we figured it out and all is well.

My experience was great. The corresponding with the representative went well and timely. The rep was respectful. With patience. Very concern about the loss of my phone. Letting me know that I was covered. Explained what would happen and when I would be receiving my new device. I thank you.

Claims process was easy and setup after receiving the new phone worked well also. We were already stressed because of the breakage of the new phone, but this process was stress free on our end and we were thankful for that.

The replacement process was so quick and easy. The new phone arrived in a timely manner the very next day. Thanks so much for taking care of this and making it user friendly. I wouldn't hesitate to recommend your service. It was very much appreciated.

I had struggles on my initial contact to try to get things moving (couldn't understand the person on phone). Converting my data was smooth - and the person I spoke to for the actual activation was very helpful. I believe everything converted onto my new phone. Thanks for the help.

PHONE Transfer of old to new was a breeze, pictures and files were readily Accessible. Tablet activation was simple to follow and was reminded to call Carrier to finish. Followup call to Asurion on verification was simple and broken device was received and lost Device notice accepted. Computer generated information letter was confusing but Asurion was Polite and Prompt on Please Disregard.

The claim for a phone that dropped into water. The process of getting the insurance to replace the phone was painless, quick and easy. The easiest insurance claim I have ever been through. The agent was very helpful, knowledgeable and personable. Shipping back the phone and setting it up was quick and easy.

Asurion; you provide a great service but as costs keep climbing, competition is growing. American Express has just started insuring our devices so a decision will have to be made. The monthly costs are high and the minimum charge is high as well.... Thank you for always providing excellent service! Everything was fine and we appreciate it.

LiPo battery expanded and forced the case apart. Not exactly looking to have a Lithium fire in my pants pocket. Filed a report online, had a problem, called a service agent who fixed it in roughly 3 minutes and the new phone arrived in 18 hours. UNBELIEVABLE!!!!

Excellent service! My replacement phone was delivered the very next day with simple instructions to have it in full working order. Many thanks for the rapid response. All my applications were fully functioning with no problems. I was so glad to have the insurance coverage. Thanks again.

A rep came to my home to replace my cracked screen. It took him 20 minutes and my phone looks new again! Great Service! I was very pleased with the whole experience from making the call and setting the appointment to the repair. Thank you.

Great service and got replacement device within 2 days. Made it so convenient. Like the convenience of doing the claim online and then the text or email notifications through the process steps and clear instructions on what is needed to proceed with the claim. Outstanding service!

I placed a call to trouble shoot issues with my phone. I received assistance from an employee quickly but my case had to be escalated to the next level. The first assistant called me back to verify my issue was resolved. It was determined the phone needed replaced. I got the new device the next day and was able to complete the transfer using the online instructions with a bit of help with a chat window. Overall it was quite easy and painless!

Fast and friendly, my only concern is that the replacement phone is nowhere near the Samsung active. We received a refurbished Samsung 6. As a landscaper it does not seem durable. I understand it's an upgrade from a 4 to 6, just expected more since this user has never had the need for insurance.

This was a very fast, high-quality service! It was moderately easy to figure out the steps to file a claim. I felt that 1/5 the price of the phone seemed a very high copay but perhaps the market rate, I don't know. This is the first time we have used this type of insurance. I would recommend this service.

It was simple and quick to submit a claim for my Apple Watch. I received my watch in the mail in 2 days in excellent condition. The claim was effortless and easy to do via internet without talking to an agent.

Easy peasy, just what I expected!! Made it easy for me to get a replacement phone. I've been with the since 2006, might stay a while longer if they stay customer friendly! Gave me everything I needed to complete setup and return.

My wife’s phone was stolen several days ago and she was in dire need of a phone. Asurion processed my claim immediately and we received the replacement device the next day. I’m very pleased with the service I received.

I liked the way that Paul help me with my problem I had with my cell phones. He really helps and heard what I need it. He should get a raised cause of the good job he does. You should have more employees like him.

They did excellent. 2 days for my phone. Customer service waS great. Good oral communication skills. They explained to me and was very polite and understood. I was happy with my service. The lady was well educated on her verbal contract and words were explain. Was very helpful and satisfying.

Fast, thoughtful instructions, and great customer service. Easy as pie to replace my phone. They diagnosed the problem, and helped me file the appropriate kind of claim. I wish other services were this easy. I am very happy and pleased with this entire process.

You failed to provide details regarding the chip swap out! Needs to be included in your step by step sequencing! The overall experience was satisfactory. Further information regarding warranty deductible is required.

This is the second time we had to replace my son's phone. All the service rep needed was the details of the issue, asked for some identifying info, and we had our new phone was in two business days, as promised. Friendly, helpful, prompt service.

Nicolas was very understanding he stayed on the phone with until I spoke with Jen B from CST who took care of my problem with precise accuracy and willingness to help. I wish all representatives was like these two people. Thank you Jen B and Nicolas.

The claims process was easy. The repairman was very professional. He went out of his way to help when we couldn’t provide a necessary password. I was very pleased that he was able to diffuse a tense situation. Thank you.

Everything was done really quick and professional. I was very impressed with how fast the process was. I Got my phone within 2 days of ordering it. Thank you for all the hard work and dedication. Awesome thanks and have a good day.