Asurion Reviews

Good customer experience on phone. The only thing I wish was that I was able to get the same color phone I had. I was not given that option. Also, it took 5 days from initial phone call to arrival of phone and the website read same day delivery. However, experience was good.

Once got online to accept claim delivery of replacement device fast. Was a bit of a delay in confirmation of return, but I imagine it’s busy and hard to find employees. Could initially confirm by delivery tracing. Replacement device working.

The phone is not working properly. It's not charging all time. I try different charger plugs. It will stop charging overnight. I did try the charger plugs that came with the replacement phone. It seem like it's a problem with phone plug in.

I couldn't get a hold of a live person. The recording said they were out of stock. They would let me know when they would have one. l got a phone in about 6 days. You say within 24 hours. I never received an e-mail that the phone was on its way until after l received it. I was inconvenienced.

Glad to have Asurion, got my replacement soon, and the service was great. Thank you! I recommend it, it's good to have in case you have an accident you are protected. And that's all I have to say about that.

My associate was very helpful and compassionate during my time of frustration since we lost a phone. Mahalo for all you do. I look forward in working with you more in the future but hopefully not too soon again. Lol

Fast and courteous service for a broken phone screen. The tech came to my son's residence and fixed it there on scene. Very convenient. The tech was running late but was in constant communication with my son and gave him updates on his arrival time.

Couldn’t believe it was here the next day. Plus the return of the old phone was simple, everything was in the box including the tape to seal the box. Very easy to work with. Thanks for making this an easy experience. It makes life easier with no hassles.

My experience was great because is the easy way to make a claim and the shipping was fast plus Asurion send to me information and videos for set up my new device and pre shipping package for return my old device.

Perfect service! Could not have been any simpler. I didn’t know the SIM card got so tiny! I almost thought it wouldn’t fit the iPhone but I was persistent to figure it out. Thanks again Asurion. Really simple and easy to navigate. Difficult get in contact with protech since my phone wasn’t working but the SIM card took forever for me to find out I needed to break it down

The use of Asurion was seamless. The questions asked were straightforward and clear. I received my device faster than expected and am pleased with the new device. I am confident that the next time I need assistance, there will be no issues.

They were very patient and helped me with all my questions. The only thing that I didn’t like was the time difference. But they were understanding about not being able to recover my phone. I’m not who took it or who has it, but they helped me with all.

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The customer service was great. The claim process was easy. The rep explained everything perfectly. The new iPhone came the following day just as the rep explained. I was very impressed and satisfied. I also was able to get a live person on the phone without having to be placed on hold.

My screen cracked and my phone wasn't able to update to the newest software, so one of the representatives was able to file a claim for me and I got a replacement device. I restored by backup and everything works now. Thank you.

I finally got my daughter’s phone request done after about 3 - 4 days. It took a while for us to get the find my iPhone off. But once received had l issue with setting her phone up. But with my son's phone I had no issue or problems.

My phone was less than 2 weeks old when I broke the screen. I asked for a new screen for my 2 week old phone. All I got for an answer was that those were not the terms. It was very unsatisfactory to be told I would receive a refurbished screen for a 2 week old phone. I paid for the screen replacement myself.

My son is away at college and had an issue with a broken phone which made us really uncomfortable him being so far away with no communication for safety. Asurion's insurance process was convenient and accurate, having a phone back to us the day after! Thanks for all those involved helping us get back to a secure feeling with our son so far away!

The tech arrived promptly, and the repair of my phone's cracked screen happened sooner than I thought it would. I even got a replacement battery out of the deal, which I was not expecting - an unexpected bonus! Excellent service!

Phone came quickly, but it wasn’t the same color. I filed a claim with and it’s refurbished. I don’t mind the color but I think the phones should be new. If you're paying monthly and have a deductible no reason why they can’t supply new phones. AppleCare maybe a better route next time.

It was very easy and efficient to file a claim, pay my tiny deductible and receive my replacement device with Asurion. They also made it very clear and easy to return my damaged device. I cannot think of one single they could do to make the process more user friendly, fair or beneficial.

They were very professional and prompt. Convenient for me that they came to my house and repaired my phone in less than 15 min. Loved the easy billing, was just charged on my next bill. Would recommend to friends and family.

I was assisted with the claim over the phone and the representative was extremely professional and polite. She explained all the steps and we walked through it together. I got the device within 24 hours. I was so impressed with the way the representative handled the situation that I ended up purchasing another Asurion protection for my TVs, computers, laptops and games for my home. Thank you. ❤️❤️❤️

Excellent service getting our new phone to arrive! Came earlier than anticipated. Such an easy process. It is reassuring to be back in action with phone service. We view it as a safety issue for our daughter to have phone service at work. We thank you!

My wife’s Apple 6 could no longer update and she was losing the ability to run apps she used on a frequent basis. She called Asurion, told them her problem and was quickly informed that an Apple 7 was on its way in exchange for the 6. Set up was easy and so was the return.

DON'T be fooled by the 4-5 star rating ANYWHERE! Especially on the Better Business Bureau's website - **. First, I don't believe for a second ANYONE uses the BBB website to leave 5 star reviews of a company, with very, very, very few RARE exceptions. On the other hand, to see a FLOOD of no doubt BOGUS 5 STAR ratings to COVER UP the mudslide of LEGITIMATE 1 STAR COMPLAINTS, that is believable. Especially if you have dealt or attempted to deal with this company before.

I was very happy with how easily it was to report my phone damage and I have a new one shipped ASAP. I forgot that I had the insurance and this saved me a lot of money. I didn’t think that water damage was a covered Occurrence.

I was happy with everything from the start to the finish. I think I submitted it online. Was a little bit hard to see which way to go but was able to figure it out later on. I would recommend Verizon to anyone that asks.

I was very pleased and satisfied with my common device maintenance and service. The Asurion was a great relief and splendid experience. The customer service was very courteous and helpful. A few correction needed to be made on the application but the service itself was satisfying.

They were very fast, very helpful and very quick. Make sure that I would like. I will definitely refer them because in-service is this. I will make sure that people know that they are a good insurance agency and they getting to try to help you out and make sure that everything is good because if you don’t think it’s good I wouldn’t go through that. They make sure that you were taken care of and everything is quick and easy. I do not have so much to make sure that your phone is replacing whatever the bag was. It make sure that you get it within a day yourself.a

I received a refurbished iPhone 10 for my iPhone. I wish you gave me the option to just upgrade my phone and put the $250 co-pay towards a brand new upgraded phone. Although the service was quick and easy. The insurance is good, that is a large co-pay for a refurbished phone only worth $250, so in that vein, it is not a great deal. In hindsight I could've got $250 for the phone as a trade in and received a brand new 12.

Our experience with the replacement and shipping process was very efficient. The staff was courteous, helpful and professional. The internet and filing my claim on-line was easy. I followed all the questions and completed the process in about fifteen minutes. I had the phone shipped to Verizon store in Las Vegas, Nevada and my daughter found the store and picked up the phone. A few days later I ship the damaged phone back to your company and my daughter is enjoying her new replacement phone. Thank you for your help. Frank

Fast reliable service, easy online access to filling out the forms. Speedy delivery of replacement phone. Minimum monthly payments required for this service. But in cases dealing with getting phones for your grandchildren in this case is worth it. Thank You.

Always the best response. Understands the urgency in getting your phone back to functioning again. Amazing group of professionals in this network. I couldn't be happier with their response. Asurion ranks very highly with me. I live in a rural area and frequently am negated except Asurion treats me as royalty.

Online team wonderful, got the answers need for replacement phone, direction and caring. I had no clue what to do when my phone fell and broke, went to the store, the wait was 2 hours, called the online team, and they had me taken care of in minutes

I am on my third refurbished phone in less than 6 months. The phones you continue to send me are pieces of crap. I'm getting ready to return yet another one that I have had for all of 5 weeks. Just send a decent phone that works!

If I had another choice for insurance I would use it because the level of service I received was subpar. And I spent over 12 hours on the phone trying to get my issue resolved to no Avail no Avail so therefore I would never recommend this company even if it was the last company on Earth.

Representative went above and beyond to ensure my issue was resolved. Literally worked with me from beginning to end. I was frustrated in the beginning but she ensured me she would continue working my case even after we ended our call. Thank you!!

It was easy to file a claim with Asurion, when my screen went blank on my cell. I was able to have a replacement phone, mailed to my home within 2 days. It was easy to swap the chips in the phones and have all of my apps, music, pictures, etc. without hassle!

Very quick to use website. I was able to navigate easily. I appreciated that I could start my claim and come back to it when I had more time because it saved my progress. I will definitely recommend to my family and friends to have Asurion for their devices.

Loui, the representative who helped me was amazing. He took special care and attention to my needs and handled every step of the way with patience and successfully. He helped get my new devices up and ready. He knew his work.

Quick response. As it turned out I did not need the replacement so I returned it. Waiting for resolution. Got an insurance policy thinking it was $40 but it is actually $40 monthly. Am retired on fixed income. Will cancel asap.

Have used Asurion several times in the past and every time everything from beginning to end of claim process went extremely smooth and went thru without any issues. Highly recommend. Also you get your phone within one day which is extremely helpful when you have teenagers.

The whole trade in experience was not complicated which was nice. The replacement phone was in excellent condition. The request for the phone replacement was also pretty straightforward. I like the fact that the replacement phone was shipped fairly fast.

I had a great experience and service was great! Reconnection was extremely easy and hassle free. The return of the old device was extremely simple as well. I thank you ATT for your prompt service. Yes I would recommend Asurion.

Great service. Quick response to request. The replacement phone was spot on. The only issue I could not get the color I wanted. I will continue to keep the insurance program. Online process was well thought out and perform well for this application. I hope this helps in evaluating the system. The phone package was set up well and easy to understand.

Thank you for the great service. Speedy delivery. Great Customer Service. All I can give as feedback is that they should make it easier to get a copy of the return label in case it gets thrown away or lost in accident.

I’m not in the habit of arguing with customer service and I don’t like that encounter. Verdict still out on the phone as I just got it after being told I would have in 2 days. I hope the adapter fits as one wasn’t sent with replacement phone.

Thanks for sending me the replacement phone for the cracked screen. Filing the form was a little frustrated as I did not know which operating system I was running and then activating took me a little while due to my lack of technical skills.

I was devastated when my phone cracked and couldn't fathom being disconnected from communication too long. My phone came quickly and I wasn't charged much as expected due to declining deductible. I did get a bit frustrated when I thought I wouldn't be able to transfer my pictures and contacts. After all it involved accessing a part of the phone that was black and not working. I'm so glad the Samsung has the ability to touch and transfer.

The old phone's faceID would not work. I contacted ATT and they used the insurance to switch the phone out. Sent a new replacement phone out. Contacted support via chat to activate new phone. The chat support session was quick and efficient. My phone is activated and working great.

Excellent service in response to my query. Prompt delivery of replacement phone within a few days. Provided what I needed to return damaged cell phone with ease. Reliable and can be counted on to replace a phone when needed with ease.

Straightforward and easy to complete the process. Replacement came faster than expected. There was no way I could purchase a phone without insurance. Coverage is great for the accidental screen crack or won't charge issues. Cellphones, can easily get lost or damaged, but I am impressed with my choice of coverage.

When needed you did did as expected. Not sure why anyone or any company feels like they deserve kudos for doing their job. I had no special requests so I didn’t expect anything or get anything other than what I paid for.

Your company makes it somewhat easy to get a replacement iPhone. I brought my damaged phone to Wireless Zone of Madison, NJ and since I have your insurance everything went very smooth with no problems. I always recommend your company whenever someone asks.

There were a couple appointment constraints that delayed the tech and car trouble. After, arrangements were made and we did receive the rep, the customer service with the representative that came out was great! Very helpful and knowledgeable. After we had the phone repaired we contacted Asurion that there was still a problem. They quickly responded, sent a replacement phone and since then everything is great. Was a pretty smooth process.

Had an issue with FedEx with my package being stolen and it took me a week to get my phone because they had to send me a second replacement phone but otherwise great experience. I used them when I had Verizon and now ATT. Both times I called had a good conversation with the people I spoke with.

You had a very quick turn around and I believe the deductible was fair. Thank you for making it so easy. I would definitely recommend your company to my friends and family. Having this insurance has definitely saved my butt.

Great job! Everything was fast and smooth. Easy process to file the claim and get my son his phone. I am thankful that we had the insurance coverage and great working with Asurion on this process. Hoping we don't have to use again, but thankful we have the option!

Was very pleased with how fast my claim went thru. Customer service person was very helpful and professional, also was made it very easy to ship back broken phone. Would definitely use Asurion insurance again. They were helpful in every way.

Great customer service. My rep was courteous, efficient, and made sure my issue was resolved. She went through great effort to effectively resolve the issue. I was able to receive two iPhones and an iPad. I had to pay a small deductible.

My replacement phone was delivered the very next day. The whole process was simple and easy. It was real simple setting up my new phone by following their instructions. This was the second phone they have replaced for me. Great experience.

Fast and efficient replacement of my old device with the next model, all for an affordable price ($75 only!). Even if it’s not the latest model iPhone, I’d rather spend less this than $800 on the latest model. It arrived within one day, and looks and works great, I’m pleased!

Timely, communicative and professional. Very fast service. Was able to get my phone back within the same day. Phone came back in near perfect condition and was handled with care. Employees were also very professional. Will recommend to anyone. Will also use service again if needed.

The process to file the claim and have the phone screen replaced was unbelievably easy. There is a store here in Downey and everyone was professional and knowledgeable. Definitely going to recommend to everyone I know! I’m so happy you opened a store here!

Excellent service and patience. Was very helpful in getting new phone sent out. We received it in two days are sending old phone back to you. So far new phone seems easier than expected to work. I have a handicap but am learning the new phone quicker than expected. My sister is typing this for me. Thank you for your patience in dealing with a handicapped person.

Galaxy S10+ screen broke and stopped working, it got replaced quickly and professionally. Since it was my wife's phone, it was very important to be replaced as quickly as possible because most of her business is done through the phone. I am very happy with how things got resolved.

It was great knowing that I was able to get my phone. The service person was very helpful. I love my phone. I got great help. Will let others know about you all. Keep up the good work and keep smile when we come in.

Still have not recovered my photos and I've been to both stores Apple and Verizon and neither can help me so I’m desperate. That’s my life and memories and still don’t have my Otter box so scared to break my phone. I’m so thankful for your Service however insurance was very high especially after paying so much for a phone but can’t live without it so it’s like my underwear. I need both.

Everything was done as described, the phone replacement is fine and the process was quick and painless. Can't say anything bad although this was not rocket science. They just made it easy and I am satisfied. Not everything goes so smoothly.

Got a brand new phone in a few days. Everything went perfectly. Website was easy to use. I received a price on replacement phone before I pressed order button. Thanks for all of your help in resolving my phone issue.

My son's iPhone was replaced due to a severe damage on the screen, the customer service rep was very helpful, she guide me thru all the processes and was easy, after we placed the claim, we received the new device within 2 days in our front door.

Service was quick and convenient. Phone arrived day after problem reported. Set up following instructions was relatively easy. One delay was no instruction to trade old chip into new phone caused several issues because passwords on apps had changed and did not have all the old passwords written down.

The service was fast and efficient. The fact that the repair took place at my home was extremely convenient. The serviceman was professional and courteous. Overall an exceptional experience, I will continue to use Asurion in the future for all my cell phone needs. Thank you.

I am very pleased with how I was took care of and how quickly I I got my new phone. Thank you for all the help. They were very quick to help me with my needs without any problems. If I need the help again I will be thankful for it.

Marvin was wonderful. So kind, such a beautiful personality in helping us on the phone. The best representation you could ever ask for as a face for your company. He was patient, helpful, knowledgeable and beyond kind. Everyone needs a Marvin for success!

Was very fast and easy. My phone broke Friday. I put In a claim and had a new phone on Monday!! Brand new Samsung 10+... just like I had before. Easy to set up and transfer my data. I would highly suggest anyone with a electronic device, cellphone etc to get this insurance. P

Great customer service. Assisted me in locating my phone. Assisted me in transferring all the information from my lost phone to the replacement phone. The person assisting me had a personal problem but still helped me out while working on his own I phone taking care of his personal problem.

My husband is not technologically savvy. He has a flip phone. The replacement phone was received the next day after requesting, which is excellent BUT no user manual was included. The phone was a newer model and things are different.

Unusual circumstance. I had my cell phone stolen night 2/30 in Peru so I NEEDED MY CELL for maps and photos and email and banking and... BIG PROBLEMS were that we could not buy a product there and start it with my phone number. I could have had my office activate then send via first class or FedEx or something but not ideal and costs about $200. Anyhow, just a odd time I got past with local prepaid phone.

Everything went well. I had to reprogram the phone as there was an initial problem. All ok now. The USPS also had difficulty with tracking the phone as I learned there is a special process for packages with batteries. You should check on this - it took 3 weeks get the other phone to you.

After placing the claim, the Apple iPhone XR 128GB arrived at my address within 2 days. It was well packaged. I came with a charging box and cable, and a small tool to remove the chip from the cell phone.

My only comment is that I was told I would be receiving a phone call and instead I received an email which was a little confusing. I was also not told that the phone would be a rebuilt model, which would have been helpful. Thank you for your service.

My son dropped his iPhone in the swimming pool right before we left town on a trip. His phone died and we had to get it replaced through Asurion. It took 3-4 days, multiple phone calls, multiple emails, and multiple attempts on their online system before we got a replacement iPhone. The whole process was painful and the whole thing about the Find My my iPhone and turning it off was the hardest and most ridiculous thing to do. The most ironic part was after we got the phone and had to deal with the Find My issue, the last person I talked to at Asurion was the Most Knowledgeable person to help. Why couldn't have I got that person to start with?

Process to file claim online was simple and quick. The questions asked allowed Asurion to determine if the phone could be repaired, but since the damage was too great, the phone was eligible for replacement. The replacement phone arrived the next day!

Had my replacement in 24 hours. Very good service. Wish the deductible wasn't as high though. I would recommend this service to a friend. Came with easy to use packaging to ship back to them. They give 2 weeks to get there.

I appreciate getting a replacement phone as quickly as I did. It really sucks that my photos are gone and didn't transfer even though I've got my original sim card. That is incredibly disappointing since I pay for iCloud but yet, can't access my photos from my dog growing from a puppy. This phone is very advanced and does too many things that I'm not interested and don't know how to use. I'm thankful for having a replacement phone but this phone is hard to use. I can't even figure out how to setup voicemail. If I'd had choices for a replacement that would've been better.

Great service and very seamless process. Device was delivered quickly, exactly as described, and the return process was very simple. The service is definitely worth the money paid monthly. I would highly recommend this service to anyone with a cellphone.

It was fast and easy once the real issue had been addressed. The time frame to get the new device was less than 24 hours. We have it all set up and it was easy to do everything that needed to be done.

Great service, prompt and to the point. Agent was great as well. Please continue to provide great customer service and I will continue to do business with your company. Thank you very much for service.

Customer support was excellent. I was having an issue with activating my replacement phone. I had already try to activate it online and it did not work. So I placed a call to Asurion. Service was polite, courteous, knowledgeable and quick to complete task. The customer support personnel was also patient and kind.

I went to the local AT&T store and Juni helped me file the claim. The phone arrived on Friday as promised. I had to call the AT&T service center to activate it and all went smoothly. I was very pleased with the experience.

Replacement of old Cell Phone process was clear and accurate. And the new one arrived on time. Switch over instructions of old phone data to the new one...worked. Instructions included conversion of data on old phone to new one.

I was shocked at how easy it was to get my son’s phone replaced and how quickly the replacement was received. I would highly recommend. Hopefully we won’t need the service again but it’s great to know that it is there if we do.

The representative was amazing!! She was also very patient and walked me through the whole process with things I needed to do over the computer. There were actually 2 representatives I spoke to for this claim but was disconnected from the first one. Luckily she took excellent notes so I didn’t have to explain everything over again. Both deserve a gold medal!!

Time sensitive however it seems as though the tablet you provided us with was running kind of slow. Taps on the screen are hard for my son to maneuver. We managed to shut it down and reboot. That worked but there still seems to be a touch issue and processor issue. Please call me at **.

So very catering & attentive to customers' needs. I feel this company had the best customer service I’ve had in years. The technician explained everything going on fully and made sure that he’d explained the cracked screen was unrepairable. The very next day I received and new refurbished phone. I definitely will recommend this insurance company to friends and family. Thank you for great service!! Oh by the way I have opted to signup for the home tech insurance and I’m looking forward to seeing all the extras that are included.

Replaced my iPad very quickly, took 2 days to get to my home, very impressed with speed, the deductible was a little pricey, but better than paying for a brand new unit, overall I was very happy with the turnaround time of my iPad.

The repair work was done in a timely manner. Getting the claim filed was so easy I had to double check I had done it right! There were NO problems or hoops to jump through. I would highly recommend Asurion.

Fast service, easy to file a claim. Return was a snap! Set up really easy. It took one day to get the new phone and set it up. I didn’t have to do any extra to get the phone working other than place SIM card and turn on.

The experience I had getting a phone replacement was amazing. It was quick and easy and saved me so much stress. At first, I spent 3 hours at the Apple store and they were no help whatsoever. Then, I went to the At&t store and within 20 minutes, my claim was submitted and a replacement device was being sent to me. I can’t express enough how amazing and stress free my experience was with at&t and I will always go to them with any problems or concerns I have.

I was happy not thrilled but happy with Asurion's getting me a replacement phone as quickly as they did. I didn’t like the phone per se, it looked as if it is refurbished then I had to pay a $50 deductible.

I was out of town when my phone needed to be replaced, and between the good folks at Verizon and the very prompt attention I received from Asurion, I had a new phone the next day and it was exactly what I expected (hoped) for. Thanks!

A little getting started (took a couple calls) but then worked just like it is supposed to. Also instructions said to return all accessories but did list what they were. Put everything I could in return envelope and sent it back.

Asurion did a great helping us get a damaged device replaced. They were both quick and timely as well. I appreciate them for making it a simple process. It was a pleasure, instead of a headache, to do business with them.

You can’t perfect perfection. They were amazing. And got my replacement phone within 24 hours! Awesome! Five stars. And since I’m not tech savvy. I took phone into a ATT store and they helped me transfer my info to new phone. Thank you so much. A++!

The best customer service I have had in a very long time. Keep up the GREAT job. Customer service to me is one of a company's most important part to be successful. I appreciate all you have done for me.

It was very fast shipping... Very fast response from Verizon staff at the Iron River Michigan Store. Paige was amazing. It was an Easy set up.. Truly appreciate it.. Highly recommend Asurion to anyone with uncertainties. I'm glad to know they will help anytime.

The process was very easy as I did everything online. The claim form was short and easy. There were no questions asked after I submitted my claim. The claim was approved quickly and my replacement phone was on its way. The phone arrived the following day.

My son's iPad stopped charging/wouldn't hold a charge. I placed claim online. The replacement ipad arrived within a few days. The replacement arrived in perfect condition. We were able to put the old ipad directly into the mailbox using the packaging that was sent.

Very good service. Only thing I have to say that I wished that I had had all my contacts. Otherwise the service was Fantastic. Will recommend this service to All the people that I know that use Verizon thanks, will recommend it to all my friends.

Excellent and easy process! My family and I are on vacation on Maui and my daughter's iPhone screen decided to malfunction. Asurion replaced the great image-catcher within a few days. Crisis diverted! Totally reliable agents and process to ease the pain of replacing a device.

My experience was quick and swift. The person that took my claim was awesome!!! I was dreading it but it turned out to be quite positive!! From the time I made the claim via phone, to the time I received my replacement phone, was less than 24 hrs. That is amazing!!! Thank you!

With all that’s going on in the world today, I’m glad that Customer service it’s still available. I’m a company like this. The young lady that help me and the service manager on the other day was excellent. I couldn’t ask for anything more. Thanks for your support and thanks for your service.

After careful review, everything went smoothly. Customer service personnel were great. The delivery was great! Everything was great. This is a great service and trustworthy company that has value! When the phone was gone but we knew we had Asurion to back us up!

Thank you! Phone arrived quickly and set up easily. The android app was updated to the latest version also! I could not wipe out my old Samsung S10+ as it is damaged and can't see the screen. Followed all the directions for resetting phone and not sure that happened. Hoping I could get some assurance that my data is safe and the phone wiped. Thank you!

The customer service representative was extremely nice, well informed and really was a help in fixing the issue I had when no one else could. It was fast easy and I didn't have to stress about a thing and the shipping was fast.

Handled my claim in one day, no issues. When it arrived the next day, I was able to set up for my grandson and mailing the damaged one back on tomorrow. He is now calm in the car and can now stay off my phone. I likewise purchased a Otterbox to help secure the new one.

My phone was cracked. So I got online and found the number to call For my claim. The gentleman I spoke with was Very Professional in customer service. Resolved issues with one call. Sent new phone promptly. Thanks for your professional help.

The whole process was very easy and fast. Everything was online and very easy to fill out. The best part is they will ship it out the next day. They also will help you set up your new phone. Love the protection and safety with Asurion.

It was easy and fast but fast is the word because I need the cellular so much. Thanks for the fast answer and the replacement as soon as possible. Better than I expected and is so easy to return the damage device.

Great service and everything went as smooth as possible. We had a little trouble getting his old phone to delete data since it wasn’t allowing us to charge it. So I was close to my five days of getting it shipped back. We almost had to call because we couldn’t get the back up to work either but finally was able to do that and put the phones beside each other and transfer the data.

I put in my claim and not even 10 minutes later they said my new phone was on its way. They were very courteous and polite. My phone came in when they said it would. I never had to argue with anyone in which most companies you do

The deductible seems quite high and I wish the deductible was lower, especially when you are returning a device that will be refurbished and the company will just continue to make money. And the fact that my return device was still under manufactures warranty, it just got damaged back glass. It still functioned perfectly. Getting a replacement was fairly easy. The associate I spoke with was helpful and kind. The replacement was quick, set up was ok, took awhile but I have a lot of information on my phone. Sending back the damaged device was simple enough.

Fast service. Pleasant to work with. Would use service again. Saved me lots of money for a dead phone that I was still paying for. My charging system quick working and I could recharge or turn on my unit. New phone arrived within 24 hours from Texas to Wisconsin. Prompt service.

My phone was fixed by the next day. It was great. Brand new screen phone. The phone would have been done the same day but I couldn't make it in time before they closed. My phone is actually performing better as well. Looks like screen was the cause of the phone not working properly.

The service was so awesome, made replacing my broken phone so quick and thank you so much for all the advice w it. Greatest warranty service I have had to encounter. Made the process so breezy and made a good laugh too.

I first sent my phone in to have a crack in the screen repaired. Other than that, the phone worked perfectly. But because there was a safety lock that I didn't even know about, rather than calling me, they sent it back without repair and included instructions for me to call them, HAHA! After speaking with someone, I ended up paying the higher premium for a restored phone. Then, I had to setup my original/broken phone, because they had reset before sending it back. Also, I had to setup the new phone, when it arrived, and send the broken phone back to them. All of this could have been avoided with a single phone call.

Having the insurance on all my phone so well worth it. I've for so many years and was glad that the process was simple, and only had to pay a small amount as for the fee to get my daughter's phone repaired.

The young man who came out to my home was A+. He texted that he was on his way, showed up on time and handled the repair within a half hour. I tried to tip him and he refused, so he obviously has integrity as well as skills. He was 5 Stars. My only reason for reducing the overall rating was that I was literally standing in a store in Olympia that was able to repair the phone on the spot and my call to the 800 number resulted in a "we don't have that store in our files" response. Both the person in that store (uBreakiFix) were perplexed by this.

My claim was approved the same day I filed and my new replacement phone was here within three days! I’m so glad I have insurance with Asurion, without their help I wouldn’t have been able to replace my phone. The low monthly costs and low deductible payment make it totally worth it! 10/10!! I definitely recommend protecting your mobile devices with asurion!

Losing access to phone service was difficult but losing access to contacts & other stored info was even worse. Because I was managing the medical needs of a family member at the time (my phone being main contact & holding names, addresses, dates, etc.), I was looking for immediate, local tech repair. The online claim & return process was clearly defined & easily followed. Receiving my new phone within a couple of days really helped alleviate my distress. Still, I had to have a tech physically replace the screen so that I could retrieve info not on iCloud & wipe my old phone before returning it. I was actually planning to drop coverage because I had never used it, then this so I am reconsidering. Thank you for so promptly being there during a difficult time in our lives!

Great timing on delivery. Phone was great and if not they have no problem replacing it again. Deductible is fair for the expensive phones I own. Approval process was a bit much but I understood it's for security purposes. Great experience.

The transition to my new phone was easy. It came with simple, easy to understand instructions. Everything transferred over from my old phone within 15 minutes. I was able to do this in the comfort of my home. They also sent me everything I needed to send my old phone back.

Great job! I had a good experience with your team! My phone arrived quickly and I was notified along the way by FEDEX. Keep up the good work. The process was slow talking to representatives, however, once I got through what I needed everything went smoothly.

I had a very good experience with the service. It was easy to file the claim and I received the replacement equipment the very next day. It was new and I was able to continue my work without interruption. The only drawback is the high deductible.

My phone died Friday night and was not able to turn on. On Saturday AT&T said with my insurance I could turn it in and get another phone. I had a reserve flip phone and used that until Tuesday when my phone arrived at my house. AT&T helped me set the new phone up and once I knew it was a go I mailed the dead phone back in the box provided. Couldn't be happier.

Always a joy dealing with them....I've had to have phones replaced several times!!! Dealing with them is always a pleasure. They make the process so quick and easy to get the replacement device out to me. Always timely delivery and no issues with replacements!!!! 10/10!!

Replacing our broken phone was as easy as possible, the only problem we had was when we put our sim card in and got it turned on we were getting asked to retrieve a code from the email on our old phone, but we found our way around that.

Getting a replacement phone was a very easy process. Completed it all online. The Phone shipped quickly and arrived earlier than estimated. I was very, very pleased with our experience. No complaints. I was very happy I had the insurance.

I made a claim on my husband’s phone as it had been destroyed by being run over. Asurion approved my claim, and within 2 days I had a replacement for it. Not only that, but I had a problem with the setup, and they helped me with that as well! I can’t say enough good about Asurion and their employees! I’m very satisfied!

Your coverage saved me a bundle. And You Break it, we fix it were fantastic. So glad to be covered with this insurance. I recommend this for everyone. Do not be caught without this. It is easy to use and saves you a bundle.

Fast results and quick delivery. Was quick to help all of my needs and offer me more. I want to insure all of my household products now. Thanks to the technician. Thank you for everything. I can rest easy knowing I'm covered on all my expensive devices.

It was a wonderful experience! Super easy! Just putting the phone I had to send back in a envelope sent with the new phone and having access to tracking was great to have. Also got an email letting me know phone was delivered. Thank you to the wonderful service!

Happy with Asurion as always. Easy filing and fast shipping. Would recommend it to friends; relatives and family members. Package contains everything you would need from sim card to return packing material and box. It is a good company that you can trust.

My Apple Watch screen was broken and that version wasn’t available anymore. They replaced it with a newer version for $99. The screen on my phone was broken and I was able to have it replaced locally. Very easy transaction. Will definitely use them again. It was very convenient and faster than I thought it would be.

The process to get my stolen device was seamless. After a few clicks online, my replacement was on the way. I never had a issue with Asurion. Asurion has been great to me and my family. Thank you very much!

Everything was fine except after I received email confirming you received my device I received calls and mail asking why I had not returned it. I do find it odd that you rather replace a device then have a charge port replaced.

I had no problems with Asurion at all. Everything was very fast. I was completely satisfied and happy with the service. I never had to be without a phone, which is especially important to me. I would definitely recommend Asurion to everyone I know.

Super fast and hassle free. My new Motorola already super heated once, however, so I'll have to be watching, also, the people at the Verizon store were nice as well, but the edition rep I spoke to on TBE ph was extremely polite. Sorry but that's about all I have to say.

I have several devices with Verizon Wireless (who utilizes Asurion for its Device Protection plan). In December 2020, a device on my account was lost. We attempted to track it for 2 days before actually reporting as lost to Asurion - though we did notify Verizon of its loss and what we were attempting to do. With no luck with locating the device, we officially notified the police (filed report), contacted Verizon Wireless and filed a claim with Asurion - completing all the required steps, we were provided with a claim number. Because of a previous incident from the past (about 3 years) I decided that I wanted to have this entire event documented and sent a letter to Asurion via Priority Mail the following day. The document was signed for by an employee. I did not receive a response.

The representative that helped me went above and beyond. She was able to get me a really good deal that saved me a lot of money and I was extremely satisfied with the service. She was kind and knowledgeable as well.

Approval of my claim was extremely quick. I received my replacement phone the next day. I’m very satisfied. I have a full year of warranty added on the new phone. I also received assistance setting up service from the capable staff at the AT&T store in Palos Heights IL.

It was a seamless and pain free process. I will definitely recommend Asurion to others and have. I received my new device in one day. I have used Asurion in the past and it seems as if the process is easier. It is wonderful how a company makes necessary improvements to facilitate ease for their clients.

Purchased a laptop computer with insurance protection from Asurion. The screen cracked after 1 year and 9 months - well within the coverage of the plan. It took forever to try and reach Asurion on the phone. They kept on dropping calls,. I finally had to beg someone to call me back. When I finally got to speak to someone, he was very reasonable. They send you a shipping box in which to send the computer for repair. He promised to send the box the next day. Two weeks pass and no box. I call again, again have difficulty getting through. I'm told, "Oh yes, there was a slight delay." (No reason given for the delay.)."We'll send the box tomorrow." That was 5 weeks ago. I long ago bought a replacement.

Activated my phone when I was having trouble doing so on the internet. The Technician was very knowledgeable and very courteous, He even set up a call back to set up my IPRO tablet after I discovered the batt was too low to turn on and a Technician visit to help me pair my Phone and tablet to the computer.

Y’all were great, easy communication and very fast replacement!! I’m so glad we had you for protection. Hopefully we won’t have to use you again but if we do at least we know what to expect and what kind of great service we will get.

I can't figure out how to give zero stars, or I would. I do not know for fact, but it's clear to me what your company and of all it's competent employees during the pandemic and, instead of hiring them back, hired new people In to save on labor. Over over 8 hours AT LEAST on the phone dealing with problems that mostly I didn't cause, miscommunication from your employees, and 2 hour hold times did. Every one of the 4 or 5 employees I talked to told me something completely different, or that they lacked the Information or training to perform what should be routine job tasks. Leaving me on hold extended periods of time while they ask another employer who also doesn't know, and it took me almost a week to get the order in, had to wait for the weekend too because I was not contacted by: byd in the 24 limit the third or fourth time. The second to last employee told me I would get a gift card for the troubles, but your finance last ssyd k change.

Excellent service. Could not have been treated any better. Super fast service and shipping. Thank you for making the process trouble free. I appreciate the attentive concern given to me and my claim. Thank you for being customer conscious and ready to help when help was needed.

It was a very easy process and went extremely smoothly. The phone was there the next day. Thank you for helping with this. It literally could not have been an easier process. I would recommend it to someone else as well.

The process to replace my damage iPhone was very efficient and timely. I have received my new phone and returned the old one. I called. Placed my claim one day. The next day early I received my phone. That was a quick response. Thank you.

I reported damage to phone device online, on a Thursday evening. I could not open my lock screen. My claim was processed online and I had a new device delivered to my address by Saturday morning. I was able to transfer my data, apps and contacts, with the help of Samsung technician by Saturday night. I did lose my pictures. Lesson: Back up all of your device data.

Process was very quick. I loved that they came to my home on a Sunday to do the repair and it only took a few minutes. Can’t tell that phone was ever cracked. Highly recommend using them! I told several of my coworkers to check them out. Definitely worth having insurance coverage for things like cracked phones.

Replaced the cracked cell phone screen on my iPhone. It was done promptly and efficiently. I was so very grateful! They have great customer service. Friendly and helpful staff. uBreakiFix in Houston Heights is a very convenient location as well. I can't say enough about the quality of work and assistance received. I would recommend to a friend and will not hesitate to use them again if the occasion arises.

I got two defective phones from Asurion but the reps helping me were always polite and nice and understanding.. The last rep who helped me Ashley went above and beyond for me. She is great! It was a longer process but she was able to upgrade my device due to my previous defective phones.. so far phones been great!

My daughter dropped her phone and cracked it so bad it was making calls on its own. I logged in, made my claim and we had a replacement phone delivered at my door less than 48 hours later. This was such a easy and convenient experience, definitely worth it!

I talked with agent and was satisfied with the results. Thank you. I lost my phone. A new one was sent. I was worried about the email I received that the phone was found. I didn't find it so I needed to report that info to you.

I was not expecting the same-day service replacement with my wife's phone. The previous claim I had with my phone, it took three days to deliver, no weekend delivery contract with UPS. Damien called, letting me know his approximate arrival time, that was helpful, I was able to do errands and was able to give him the access code to the gate. He was very professional and knowledgeable. Got things running in few minutes and gave some tips about the phone, etc. Great asset to the company. Thank you.

Having trouble activating new phone. It connected to the internet but not getting a signal. We had to power off and back on and the other apps downloaded just fine. We received the new phone the next day. Thank you

Middle of the road expected. Deductible for a replacement is way too high. To pay a fee each month then something happens and it's another $250 for a replacement is asinine. I have been with my provider for over 20 years and in all that time I've had 4 different devices, I keep them for a long time. Also in that 20 years I have only ever made one other claim. 20 years of monthly fees plus the deductible is highway robbery.

The wait to speak with a person was not long at all, once the representative was on the line, her service was excellent. She was very knowledgeable of my situation and had experienced the same problem with her own phone. She was fast and courteous and took care of the problem right away and I received my new replacement the next day.

As far as company goes they worked well and hard to make sure not only my phone screen got fixed. But when I called them to let them know that the repair place told me my motherboard was bad they sent me a new phone immediately. So was very happy with their service

Asurion did a great job. However, I do have two complaints:

The process was pretty easy. I did have to call in and speak to an agent, but it wasn't painful. I was happy to get a discount for not having a lot of insurance claims. The phone arrived the next day as promised. The phone I received was a certified refurbished, but looked perfect.

Great Service, the claims process was quick and easy. It was determined that I would receive a replacement phone. My replacement phone arrived much sooner than I expected. My replacement phone came with instructions on how to transfer data from old phone to replacement. I was very happy with the service.

I called in my claim, rep was great and very helpful. I was even explained about other insurance coverage around my house which I found interesting, when I told her I needed Time to think about the added insurance, I was not pressured at all, thank you.

Phone stopped charging and would not turn on. Filled a claim and within 24 hours a new phone had been shipped to my home. Called in to have my service phone swapped and right over the phone it was done. Thank you!

The process for replacing the phone and getting it set back up was pretty seamless. We've had this insurance plan for a while now and have been pretty pleased with it. Without it I'd be out a lot more money to get these phones replaced. Thank you!

It was difficult to navigate through the website to the area I needed. After I got there everything was fine. Also I went to the Verizon store where I bought the phone and they were of no help. They gave me your phone number. I called and was told to go to the website.

Would have been better if Asurion service had shown me the other option I have which was to get phone (cracked screen) repaired for less than half what I paid to get a replacement. I forgot about that option so got replacement.

I was happy with the speed of processing the claim on my phone. I also was very glad to receive my replacement phone by the next day, however I was not pleased that I had only had my IPhone 12 Pro Max for 3 months and am having to still pay for that new phone but it was not replaced with a new phone it was replaced with a refurbished iPhone 12 Pro Max.

Thank you so much for sending me a Different phone. Really mean a lot to me. Thank you AT&T for taking the the time out your day to send me other phone and a 2nd phone in the mail. Really mean a lot to me.

I'm not sure what to say, I asked them to overnight the phone because I couldn't be without it, it got here the next day. I was very pleased with that. It would have been nice, if somebody had told me about the PUC code. But AT&T's technical support helped me with that.

Good and quick response. Glad to get phone replacement sent out quickly. But I wish we had better shipping options. FedEx to Alaska is slow. Took 5-6 days to get here. USPS Express would be best. Remote places do not have direct FedEx service. Package has to ship out USPS ground from Fed Ex in Anchorage.

Easy to submit a claim. Replacement phone arrived quickly and without any issues. Setting up the new phone without assistance from the AT&T store was pretty easy. Hopefully I won’t need to file another claim in the future, but happy with how it went.

The service man came on time. He fixed phone quickly with no problems. This was an easy, fast way to have phone repaired. I would have Asurion fix all of our phones if and when they need to be repaired.

My wife’s phone broke during a vacation. Screen completely cracked and we couldn’t see anything. The team was able to deliver the new device to Maine and help us transfer/set up remotely. I really appreciate the support. The interface between online forms, robocall contacts, and some “human to human” calls worked to get the phone transferred with no data loss.

I got my replacement device in an extremely timely manner. I love the customer service and my brand new device. They were very customer friendly and they attentive to my opinion and needs. I have recommended Verizon and Asurion to all my friends and family.

I lost my iPad while traveling. Having it covered through Asurion allowed me to replace it immediately instead of waiting to save enough money to purchase a new one. Thank you! The entire process was very quick and simple. I highly recommend this service to cover all of your electronics. I have several devices and each one is “on the go” every day. This coverage takes the worry out of replacement.

Extremely happy on how fast I received my replacement iPad.. My iPad is a whole lot better item than the one I used to have!! I have being with AT&T for so many years and they always always take care of my needs or requests!! Thank you AT&T!!!

Specialist came to my house to fix my cracked screen. Told me he would take it to his car and be back in 25 min. On the nose, 25 min later he came back with my phone with a new screen! Extremely pleasant, efficient and very friendly young man!

Filing a claim was super easy and my replacement phone arrived in 2 days. Awesome and hassle-free. Customer rep was very courteous, helpful and knowledgeable. The only issue I had was with the website. It kept showing an old claim I filed. That's how I ended up calling customer support. I was immediately connected to one. Overall, an excellent experience!

My experience was good. The online instructions were pretty easy to follow and when I did reach a hiccup the online help was great! The person helping me was very helpful and walked me through what I needed to do. I was pretty much done, but I only needed one more step. They help me complete that last step and I was finished. Not hard at all.

Product not in stock, not good. It was back ordered until I entered payment info. System said I would get 48 hr updates. Went 10 days with no updates. Still back ordered. Had to get Verizon involved. Received bad battery in replacement. Got another replacement, sent first one back. 6 days after it was received they sent demand letter saying I was going to be charged since item not returned. Oh and everyone I spoke to was rude to me…

I took my Samsung 8 phone to uBreakiFix and the cracked screen and new battery were install in only 2 hours without having to ship my phone off and do without a phone for my business. I'm Very Happy with the service. And it only cost $29 and I didn't have to buy a new phone.

Fast and efficient! The service replaced my daughter’s damaged phone. When she’s happy, I’m happy! I would definitely suggest Asurion to any of my family and friends. Thank you so much for the speed she (we) had her phone replaced.

We are pleased with Asurion on replacing my Husband's phone, and to receive the replacement so quickly, especially since we live in a less populated area. It came in less than 24 hours! Whoo Hoo! Thank you!

Everything was great. They took care me. Reactivate my phone with no problem. I really appreciate it. Thank you. AT&T is the best plan. Wouldn’t trade them for nothing. Thank you again. The lady that’s OK. Very very very pleasant. I really appreciate her. She took a time. She explained everything to me. She was very nice.

My daughter lost her phone. I reported it to Verizon, and was immediately contacted by Asurion about replacing it. I sent Asurion my form, and the replacement phone was shipped overnight. It was amazing and so appreciated. No lengthy process involved. I am totally satisfied with the quickness and nominal fee charged.

Phone was cracked and received a replacement the next day with instructions on how to copy data and return the device. Also included a prepaid box to return the old device. Process was simple and required very little effort on my part.