Asurion Reviews

The delivery went well. The phone rep was understandable. Thank you again for everything. I just want to know why my bill has been lowered. I was told my bill was supposed to be 185 this month. Please let me know thank you.

Great service. Replacement was easy to do. The firms were very simple and quick and submission was simple. Return of damaged goods was simple. Best service I have ever had to use. When I needed help your representative was quick to help

Fast service, but sent me 2 items that are useless and I am sure you charged me for them. 1 phone case, belt clip and 1 car cigarette lighter adapter. Don't have a use for either. Can I return them for credit?

Agent was friendly and fixed the device quickly the day after the incident for $30 and it works as well as it did new. He was communicative regarding his scheduling and worked with me to find a time convenient for both of us.

Phone with cracked screen, replaced, but deductible was $220. So my replacement phone cost me $220. Not what I expected. Could have bought a new phone, newer model for that price. The premium was $12.00 a month for 24 months. So not that great of a value.

I was very happy with Asurion. I will use them every time I need to. I hope I won't have to use them again but glad they are there to help. I tell all my friends about them and how helpful they are. Thank you Asurion.

The phone was lost and I was charged for not returning it. I paid the amount required to get a new phone so why charge me for not returning it? Other than that everything was good. The shipping arrived early.

Always fast to use and easy. Everyone is very helpful when I call. For cell and home products never have to wait for whatever I need. Love using Asurion. I always like and will recommend it to people I know.

I had issues with my battery. I went to Verizon who sent me to uBreakiFix for the repair. I was in and out of the whole process in less than 2 hours. I liked being able to take it locally to repair instead of sending it out. Thank you.

Asurion replaced an LG 5 phone that my wife was using that had a cracked screen and a chronic weak battery issue with a LG G7 ThinQ Silver phone for a nominal additional charge of less than $200.00. The phone was mailed and received within 48 hours. We called the phone number provided with the phone for assistance in getting the phone set up. The person we talked to was knowledgeable and efficient and within an hour or so we had the phone connected to the internet, WIFI, the printer, and had retrieved all of my wife's emails, photos, phone contacts, etc. Unfortunately the text messages were not retrievable but no great loss.

Upon using my insurance claim paying the monthly fee and $229 deductible. Only to receive a malfunctioning phone. I will give credit to the rep who assisted me processing my credit card. Shipping was fast less than 24hrs. But new phone was damaged causing another out of pocket amount $218. Totaling $447.00 in two days, and this is not including cost for Cases and Screen protector $99. Total $546. One would think to prevent these types of costs, you enroll for insurance through provider. Believing to be guaranteed a phone which is functioning properly. Not in my case. Very disappointed in insurance and having to spend $546.00 just to guarantee the possibility of having an active phone. Which of course couldn’t contact you because first phone had water damage and second phone wouldn’t allow me to make outbound calls. VERY DISAPPOINTED!

Excellent customer service provided by customer representative and technician. The timeliness of customer representative setting up the appointment was expedient. The technician actually came to me to repair my phone as he was very professional, thorough and timely with the repair.

The process was very quick and easy to do. I got my new phone the next day after making a claim and returning my old phone was a breeze. Everything was simple and easy from start to finish. The people at Verizon took my old phone and switched it over to the new phone.

The replacement phone arrived quickly. It worked perfectly and there was no problem returning the old phone. Everything was handled quickly and efficiently. I hope I don't have to use Asurion again but I am confident it will work out if I do.

The Asurion people were awesome to deal with. My phone was stolen so I was a wreck. They were great responding and received my phone next day. The tech help was super setting up activation. Thanks again Asurion for your help.

I experienced both a quick replacement process for my water logged phone and a super-speedy delivery. Thank you Asurion! I highly recommend your service especially for providing a replacement at a very fair price. I recommend you without reservation. I cannot imagine not having this service option.

Fast turn around time and easy submission, love the return envelope the process was great, Assistance was awesome and easy to follow. The product recieved was comparable to what was lost/damaged. I really enjoyed the Asurion experience. I hope I do not need to use asurion again but if I had to I am reassured to have a positive experience. Great, great, great experience.

It was a fast and easy process. The technician that came out was very friendly and professional. He made the whole entire process easy to understand, and was able to answer all of my questions. It was a great experience overall. I would highly recommend to anyone that wants to file a claim for their phone!

Fast. Perfect communication, very happy with the whole process. Easy to file claim and get in contact with them. I'm very happy with it all. I'm glad that I got the insurance on my phones. Asurion is very helpful.

I had a issue where while moving my desk my desk slipped and cracked and bent the corner of my tablet. Events passed and I wasn't able to sit down and make a claim until the following month (reason why I tell you this part is important later). I contact their support. Tell them about my claim, they say an email will be out in 30min to 4 hours, but 3 mins later I get an email saying my claim was denied, which in chat they told them what happened and they told me this should be covered. Chat cannot tell me why it was cancelled and said it's probably a bug and I had to call the telephone line. I call. The person says that's weird and everything should be set and there will be an email in 30 mins to 4 hours. 24 hours later I get the email saying to submit documents. I wasn't told I would need to resubmit everything I just told this person 24 hours ago again.

Submitting my claim online for my broken tablet was extremely useful. The step by step directions were very easy to follow. Once the tablet was in stock shipment was fast and efficient. I had no complaints with any part of the service.

Replacement phone was received quickly, instructions for porting info from broken phone were understandable. The return envelope worked well and I am fully satisfied that I have Asurion to cover all of my electronics. Highly recommend Asurion to others looking to insure their electronics.

Created claim for screen replacement. The store would not accept the phone due to a crack found on the back of the phone which resulted from the batter exploding due to heat. Though the phone was under warranty as it was less than a year old, had to pay $250 for a replacement refurbished phone. The representative at the store gave me false information when refusing to repair, told me the data transfer was free and no appointments were needed. When I got my replacement phone and came for the data transfer, I had to wait 45 minutes before being told the claim did not include data transfer assistance which cost an additional $100. Biggest waste of my time.

My son shattered the screen on his phone. I submitted a claim expecting to take the phone to a shop for repair. Asurion sent us a new phone. The new phone arrived a day or two after I submitted the claim. I swapped sim cards. Sent back the broken phone. No problems. Outstanding customer service.

Agent was really great and helped me quickly understand what to do with my claim. Everything went well. Replacement phone came quickly. Deductible seemed higher than the last time I made a claim but still reasonable. Thank you for all the support.

My phone had gotten lost while at the lake. The replacement process was quick and easy. After verifying my information I simply explained what happened, paid my deductible and before I knew it my phone was on its way. They ensured all my needs were met and a replacement device was sent out immediately.

I’d never needed to use the insurance on my Apple Watch, My issue was handled unbelievably fast. I had a replacement watch in one day. I would recommend everyone carry the insurance on their electronic devices.

Fast delivery and I was so happy that it came with a charger. I will advise everyone to have insurance on the phone. I have received the phone the next day well packed and well protected. Asurion is the best. It is the best in insurance.

My replacement phone was easily arranged and arrived quickly--the longest part of the process was waiting for the weekend to be over so I could drop it off for shipment! Hopefully I won't ever have to do this again, but if I do, it will be with Asurion.

My experience was a pleasant experience. The service was fast and efficient. My only complaint would be the deductible is a little expensive. I have been with Verizon for years and since my last experience with Asurion in a receiving a replacement phone the cost went from 155 dollars to 229 dollars.

Asurion customer service was very helpful in assisting me with replacement of my phone that was damaged and un-returnable. The replacement phone arrived right away and activation with my carrier was quite seamless. I would recommend your service and phone insurance coverage to my friends and family.

Asurion has excellent service. My replacement device works perfectly. No issues at all with my replacement. Gave me an extension on the date I needed to return my damaged device, because I misplaced my damaged phone. I appreciate it very much, thank you!

The phone that was sent as a replacement does not hold a charge nearly as well as the phone I had to turn in because of a cracked lens. They sent a boring black phone to replace a lovely lilac phone.

This process was very easy and smooth. Updating my new phone with all my previous information and apps was also a breeze. My only complaint, is that I wish there was weekend hours. Being without a phone the extra 2 days was nerve racking but I survived nonetheless.

Received new phone in record time, and easy to fill out application online making it easier to deal with rather than having to call someone. This process is the best possible way of doing it, including full instructions about sending the phone back and the cost of it all.

I really like Asurion cause it great for replacement our device and I love it. It's a great place for replacing device and I really happy and love it and I experience it cause I do replace my device a lot of time.

Everything was great. l had a problem with My granddaughter phone and it was solved without any problem. l am glad l had Asurion to take of this for me. l will tell everyone that know to use this service. l am looking forward to using this service again but I don't want my phone break down. Thank you very much for all that you do. This is a very satisfied person and my granddaughter really loves her new phone. She tried to get me to get a new phone but I decided to use this service and l am glad l did. It saved me a lot of money that I didn't have at that time.

Responded very quickly to my claim. Was very helpful with determining how to resolve my issues. Shipped my replacement in a timely manner and made sure that I was set up. They followed up to make sure that the replacement was working and met my standards.

Product was replaced after one month. We could've been notified sooner that it wasn't able to be fixed. Once we were told the replacement arrived within two weeks. The good thing was that we received the same product. So far there have been no further issues.

Everything worked out perfect this time. No complaints. I don't think the deductible price is fair though. I think it's a bit high. We pay a monthly premium for insurance so why is the deductible over 30% for a replacement phone.

Home+ is amazing! I have had to do a couple of claims with them and they always have went above and beyond. They have quick turnaround on claims and the deductibles are more than fair. On top of all that, the monthly price is decent as well. I highly recommend their coverage for all techies out there!

I am sorry to have to use your service again but as usual the service was excellent. The only blip was that the replacement phone that arrived was defective. Your representative was great and immediately sent out a second phone which arrived the following day. Thank you very much.

My son(2) knocked over a pitcher when we were having a Lan party and ended up killing 2 of the laptops and I received fast and friendly service, not at all what I was expecting. I have recommended Asurion to my family and friends based off the service I received.

Service was very good. Received the new phone quickly. Extremely happy with your service. I am very happy that I decided to take the plan to cover any problems with all of the phones being covered. It is definitely worth the fee for service.

I received my replacement device in a timely manner. Everything was in good working order and I was able to get back to normalcy right away. It was easy to submit my claim and the follow-through was impeccable. Thank you.

Great job. The company was good keeping me up to date about the status of my phone. I received I believe a refurbished, that is in nice condition, but my phone has aggressive pop ups on the that I can't get off to save my life.

Great job on replacing my Apple Pro Tablet. Completed quickly and efficiently. Was pleasantly surprised. New one to me was working wonderfully with no more freezing. Screens.. Had this insurance for years and it was worth having, the extra cost. Do appreciate your time and effort for doing a good job.

It was a wonderful experience. Customer service was very helpful. We received the new phone and was able to set it up easily. The return of the broken phone was easy to just mail back. When I spoke to customer service they were polite and helpful. They were able to call me back when we were disconnected.

I had broken my screen and checked into the cost of replacing it. Expensive! I had forgotten that I had insured my phone so I checked and was very pleased. All I had to do was fill out a claim form. Once that was done I received constant updates until they had my new phone ready to ship. Great customer service.

It was a lengthy process involving a few call backs but once that was taken care of, service was very prompt and had my phone replaced. I received the new phone in two days and transferring all the data and apps was very easy with no problems. Thank you!

The tech came right on time and fixed all the issues with the phone. He was kind and respectful. I would highly recommend him. He came the first time and had to order another part so he did and then came back in a week and completely fixed the phone.

The phone you sent me didn't last 2 days before the screen went completely black for no reason at all. I paid 260 dollars for garbage that I had to buy out and get a different phone. I'm canceling my insurance so I don't have to get another one of your unreliable phones. You guys and your refurbished phones are terrible. I will never recommend you guys to anyone again.

My <2 year old iPhone 11 was working perfectly but the back was cracked so I decided to replace it since I had the insurance. The first replacement phone was set up by a tech, but issues related to the sim card started immediately and after several days of not functioning right and 18+ hrs of me being online or on the phone with techs trying to fix it, I had to replace that one too. I’ve had this 2nd replacement for a few weeks and the screen on this one has to freeze up more and more, and the phone will randomly overheat to wear. It's uncomfortable to hold it. I was told the replacement phones are refurbished to Apple standards but at this point I don’t believe it because I’ve gotten two that bad phones so far. The customer service people and techs are always nice, but that doesn’t matter if the products are bad.

Overall, I'm satisfied with my experience with Asurion. In the past, I've received a replacement within two days. This time it took about a week and a half, pretty slow, in my opinion. Supposedly, there were no replacement phones in stock- bizarre.

My son lost his phone on vacation, I submitted a claim and the new phone was here before he even got home. Very happy with the service and the directions for setting up a new phone. I would highly recommend getting this service.

I dropped my phone and cracked the screen but my model phone was unable to be repaired. The phone replacement went well but it took two weeks because there was not a replacement available. Thank you for making it easy.

My phone screen was shattered and I had to submit a claim. The process was easy and my phone shipped and arrived in a quick manner. Overall, I was very pleased with the process of replacing my damaged cellular device.

Phone was left on top of car, drove off, phone fell onto street and got ran over. Had uBreakiFix to repair phone. Service was great, phone repaired, looked like new. Would definitely refer people to use this service. Would definitely use again if needed.

The first replacement phone did not work. It took many phone calls to make it right. In the end, you absolutely came through, and I greatly appreciate that, but overall a frustrating experience. I have rated a 3 based on the overall experience.

All around good service. No complaints. When I got the phone it was very easy to switch things over and had it ready to go within a hour. Very easy … Didn’t want to go to a Verizon store so this was very convenient.

The phone tech came out and did a great job replacing my screen. He was prompt and flexible as we had to move the time around, came out to my home as well. Totally awesome and quick! Worth the investment to protect my new iPhone.

Cracked glass on my camera led me to need a replacement phone. I always keep insurance on my phone since 2004 hurricane season in Florida. I received my new phone in less than 24 hours at the address of my choosing. Had little trouble recovering everything from the cloud. New phone is working perfectly. Though, I have placed a protector on the screen and the camera.

Asurion has always been reliable and very quick whenever I needed to submit a claim. If it was a cracked screen, I could literally get the phone back in perfect working order in two hours. If it needed to be a replacement, then the new phone would usually be here the next day. Thank you!

I was supposed to have a repairman fix my phone between 7-9 on a Saturday at my house. I woke up early and they were a no show. I never received a call to see if they showed up or how it went. I then went to a physical store and they couldn’t fix my phone the day of, which I understand. They were very nice at the store. I still have a cracked phone because I’m afraid that they won’t slow and I have a very busy schedule. It’s hard to drop my phone off and wait an hour or more.

Everything was great. Asurion took care of the problem Everything arrived on time and it was easy to set up plus amazing customer service...I was pleased with everything and the process was very easy and didn't give me the run around.

I think the shipping information could be more clear. You did ship the replacement phone out when you said but I did not receive it until 3 days after it was expected. For whatever reason, the carrier did not deliver the phone as stated I your email, and they didn't attempt to deliver it on the weekend. I tried to see if I could pick it up and was told there would be an extra charge and it would take an additional day. I was without a phone for 5 days and have no landline. It was very disturbing. Then when I receive the phone, there were no instructions on how to transfer information from old phone to new phone.

My experience was, easy, quick and fast. The help desk were knowledgeable in making it pleasant to process my replacement phone. The delivery of my new replacement arrived within 24 hours. I call and got help to set up my new phone. I have used Asurion longer than ten years. They tens from me.

Deductible was more than I thought I had agreed upon, 1st replacement phone was damaged, second phone (current) seems fine, a lot of trouble switching data,, twice, pressured me to send old phone in way too often, I think I should not have to pay deductible cause I'm already paying for service.

I am very happy with my experience. Everything went great and was delivered in a timely manner. The process of filling a claim was very easy compared to how it used to be. I was very surprised by how easy it was and how easily everything was taken care of.

As twice before, I smashed my screen at work. It wasn't 48 hours from my initial call until I had a replacement rebuild in my hand. I always seem to have some trouble in transferring all my data, but I don't think that's Asurion's problem. The return packaging was all included to send my broken phone back. I really don't think it could have been easier unless Asurion hand-delivered the replacement with a wizard to set it up.

I sent in the correct paperwork so I can see my blood work results. After a week or so I received my results! You were also very polite and helpful to Me when I called. Thank you for your assistance in being helpful. Guiding me through the process of how to obtain my blood work results.

Great, fast and reliable. I was very pleased with my experience. Everything was handled in a week's time. They called about everything. Every decision I was involved. Couldn’t be more satisfied with my overall experience. Will surely recommend Asurion to everyone I know. Just great.

I received a phone that had signs of pressure damage and they replaced it with another phone that had signs of pressure damage. It was difficult to replace the first defective device so instead of fighting you guys on the second one I spent the money to buy a different phone. The way the Edge+ is reassembled or shipped must have led to the damage that was then blamed on me.

Very pleased with response. The representative was very helpful when I was setting up my new device. After I filed my claim I received my replacement device quickly and was able to be up and running and very little time.

Easy to apply and find store. From going online and filling out the form to finding a local place where I could take my phone. The guys at u break we fix were good and quick. Good job, keep it up. I am glad I have the insurance.

Very fast. Friendly. Super easy. Definitely recommend. We had two phones stolen and they were quick to replace them! Had both phones within 24 hours which is amazing!! Verizon was helpful as well. Everything was replaced. Simple process. Very much appreciated.

Easy online process, no complicated form to fill out, quick response, received replacement phone the next day, return prepaid envelope included.. Email confirmations were sent when claim was submitted, one when phone was sent, another once broken phone was received And transaction was complete.

Asurion has always taken care of any issue I have had with my phones. Within a few hours or a couple of days my phone problems were solved, either it being repaired or replaced I have always had great experiences with Asurion. Thank you Asurion for always solving my phone problems.

The tech knew exactly what to do, was very kind while working efficiently and gave an accurate time frame of when it would be finished. Also only took an hour at most which I attribute to the tech knowing what to do. I would recommend using this service for sure.

You were Awesome!! It was an awful feeling when I loss my mobile phone. Searched for several days. I contacted you and within a week I had my replacement phone. Thank you so much for your excellent customer service! I will certainly recommend you to my friends.

First try with them wasn't great because directions for sending my phone in weren't great and it got sent back saying I didn't do something I wasn't told about. 2nd time however they offered at home repair and that went great. The guy came by in a small van, repaired it in front of my house and had it back with no problem and looked better than ever.

Replacement came quickly and seems to work properly. The agent I worked with was very friendly and helpful. The only thing I disliked was the constant request for the return of the damaged property, some people aren't technically savvy and need time to recover data from old devices.

Getting my replacement cell phone was easy and no issue. Only issue I have is the price I had to pay for the phone. I pay each much for the insurance. I shouldn’t have to pay additional $200 to get a replacement phone which I’m sure wasn’t new.

No complaints. The online forms were easy to complete and my replacement phone was here the next day. I wonder if there is ever an option/incentive to upgrade, though. I was thinking about it, but just went with the same replacement. As it was easiest

I was going out of town. A couple of days before I left I cracked my screen. The phone was usable, it was just annoying to work around the crack. I was able to schedule the repair when I made it to my destination. The local technician was stellar in his service and timing.

I really appreciate to be able to file a claim and get a prompt response. I liked it when the folks at Verizon would automatically help you at the site, and they’d just tell you, that you’d be getting your new phone within days, but it actually wasn’t that difficult doing it myself online. I would have liked to receive a confirmation when my old damaged phone was received, as I am waiting for that to get a new one. Thanks!

I got a new phone in the mail in 24 hours! Everything was easy to do and was a fast and easy process. I’m highly satisfied with my new phone and the experience I have with Asurion. Thank you for the speedy delivery.

Everything was great from filing claim to receiving device. Would recommend to others. Great customer service. Only thumbs down I would say is I wasn't able to get original black device due to back order. That's no fault of Asurion so once again great service.

This is the second time I have had to use Asurion and both times was very fast and simple instructions on how to handle everything and get the old device back to them. Simple packaging for returns as well, returning the old device was just as simple as receiving the new one.

My first replacement Pixel 3A began failing within a few months, freezing up with a "white static screen of death". After several attempts to troubleshoot, update, etc. I found this is a common problem. It was within warranty and I'm glad Asurion replaced it. So far it works but slight changes in software versions continue to irritate me.

Great job in that it was taken care of finally that got the correct phone as the last 2 were prepay as we tried to activate the replacements and it failed twice, but it was finally done and have not had any more problems.

I dropped my cell phone and cracked the screen.. I submitted a claim and a new phone was mailed to me the very next day. It came with clear easy to follow instructions to get my new phone all set up and my old phone mailed to them. It's fast easy and hassle free. I am very pleased with the service.

Phone delivers on time and as promised. Replacement and transfer of information from cloud to new phone was seamless and without issue. Packaging was clean and phone was in great condition. Would definitely recommend Asurion in the future for insurance on iPhones.

Asurion has been great. The new phone came quickly and the return was easy. USPS is taking weeks to complete the return but text updates on its location show slow progress (pro tip: take a picture of the return label with its tracking number) I’ve had to call Asurion about the delay and they were very gracious with a 15 day extension on the return date.

Easy experience from beginning to end. Everyone was helpful and the communication was spot on. Had to have a tablet fixed and when they found it was not repairable they gave me fair market value for it to get replaced.

I was very pleased with Asurion. The delivery of my phone was very fast. Just had to wait until the next day. And they also help you set it up. And they have an awesome customer service and I will refer them to everyone I know.

My experience with Asurion was fabulous! My phone was taken from a park in the beginning of the week and by that Thursday I had a new phone in my hands! It was incredible easy and efficient. I really appreciate it!

Thank you! Everything went as described and we are totally satisfied with our new iPhone product. This service is well worth the peace of mind and cost for coverage. Thanks for being available to answer all our questions. Thanks again for all your help!

I called Asurion towards the end of their business day. They made time for me to ensure I received my replacement phone for the phone that was damaged. I received my new phone within three days. Grateful for their professionalism and sense of urgency. Should a phone I have become damaged in the future, I will have no hesitations requesting Asurion's assistance in resolving the issue.

5 star service every time! From starting a claim to mailing the phone back they make everything so simple. And the help they give to set up the new phone is excellent. I love how easy and fast they make this whole process.

I had no problems ordering a replacement for my iPhone 8 online, nor filling out the information on the forms. It was also easy to pay by credit card and delivery was within 5 days as stated by the agent at Asurion. The new replacement phone arrived in perfect condition. I am a happy customer.

Had an excellent experience! They were on time and went fast. My son loves his new screen, brand new. Would definitely use this service again if needed. He explained what he would have to do, and did it in a timely fashion.

The guy that came to the house was very professional and was done replacing the screen quickly. He took great care with our phone. I will definitely call this company for repairs again. We had our phone perfect again in no time. Thank you.

Customer service rep was great. She took the extra time to find a comparable phone for me instead of waiting until one of the same model was available. The website would have had me waiting much longer than necessary. It would have been nice if the website would have offered the additional model option.

Quick and easy. Woman on phone was very informative and helped us get our device as quickly as possible. Send back packaging was ready to stock in the mail box so I didn't have to travel for to get it shipped back.

Very impressed with the speediness the smoothness of the process of replacing my daughter's broken iPhone via Asurion. She received the phone the day after we filed the claim, along with clear packaging instructions and materials for sending in the old phone.

My technician did an excellent job. On time, courteous, and got the job done. I'm not very tech-savvy. I had no idea how to install my tv. I was so glad I had signed up with Asurion. I was very pleased with his performance.

Asurion home + is a great insurance to have and is a great experience, just need to adjust a few things with the claims but altogether a awesome product to own, would recommend it to family and friends, Asurion meet my need and addressed the problem quickly.

This was my first experience using Asurion. It was so easy, fast and very convenient. I wish all companies worked this way. I am very happy with their service and look forward to many years as a customer. The replacement phone arrived in two days. By the third day my husband had his phone back and was very happy to use it. It was nice that he only had to go three days without a phone.

iPhone was replaced and delivered with ease. Thank goodness I had insurance. Appreciate the great service and quick delivery of new phone and able to send old broken phone with the shipping Abel that was included. I have been a customer with Verizon and anytime I’ve utilized Customer Service it’s always been optimal and positive.

Cracked my screen, they fixed it. The guy was very nice and did a great job. My phone has been perfect ever since and I’m very happy with the outcome of my services. The guy that came was very nice and answered all my questions and did the job in a timely manner and arrived on time

After hours trying to navigate the system and talk to a human, I was finally able to speak with a human (sort of, lol). This less than sympathetic employee straight out lied to me. I had scheduled a repair for my phone and a repair person was supposed to come to my home for the repair. Asurion actually encourages this rather than going to the repair place. 2 days in a row, no one called, and no one showed. This representative kept me on the phone for hours and lied telling me that she would have a new phone sent to me for only $29. I reconfirmed that statement with my husband also listening to this promise while on speaker phone. I didn't trust this so asked for a supervisor. After another 30 minutes, I finally go Maria id #** who was less than courteous and dismissive until I asked for her ID. She dismissed my complaint saying it was a misunderstanding. It was a lie, not a misunderstanding!

No issues here! Communication was great, transaction of equipment on the money! Great job to the team and staff. Job well Done! Being it was my first time to have a replacement I have to say; I’m pretty impressed with the level of service Asurion has! You guys are a cut above. Thank you so very much.

Everyone I had to talk to were very professional. It was a pleasure to work with them all from the day I started to the day I got my new phone. When it was a very difficult time they put my mind at ease.

It took a while to fill out the submission form but after that the service was fast and reliable. I am not sure if the phones we get are new since my daughter's screen broke on the first day she got it. Not sure if it was her fault or it came like that. I am not sure if that can be fixed but she cannot be without a phone due to her job. Thanks so much!

The return process was simple and easy to follow. Phone was received quickly. Return process for damaged phone was simple and easy to follow. Instructions to set up replacement phone were clear and easy to follow.

Very pleased with the outcome! Everything went smoothly & I received my exact phone in record time. It was exactly what I was hoping for-could not have been happier under the circumstances. Was not a good situation but turned out well.

Daughter's phone was stolen, filed a Police Report, PD notified that the deduction should be waived if stolen. NOT ASURION! Apple Care YES! Plus phone issued would't take incoming calls 2 weeks, Never Again. Do not receive Asurion insurance again.

My three year old is not always gentle on my phone and we have had to contact Asurion very frequently in the last year. Each time they have been incredibly prompt and helpful and send out a new phone as fast as possible. I am so grateful for all that they do!

This insurance on my phone was a complete waste. The money I paid out of pocket every month for insurance combined with the deductible when I filed a claim cost more than if I would have just purchased another phone outright. I would be fine with that if I was able to file an insurance claim and immediately receive a phone in return, however, it takes several days to file a claim and receive a replacement phone. Because I pay the insurance on my Verizon account, I thought I would be able to take my broken phone into a Verizon store and they would replace it right there, however that is far from the case.

The representative showed up was very professional, took my damaged phone and within in 30 minutes returned it to me looking like new. Great Job. Thanks. I would definitely recommend your services because it was top notch. Knowing that I have you guys to count on makes me feel comfortable if I ever have another problem.

My phone screen went white the night before my birthday. Filed our claim immediately, then took my phone to UBreakiFix in Iowa. They partially fixed my phone, until I realized while flying to Florida that the selfie camera was still not working. Took it to another UBreakiFix, and they did an even better job. Great guys, short wait, and I'm a very happy customer. Thank you!

I’m very satisfied with the way my claim was handled. It was so easy and fast. Thank you again. I’d like to add the people I talked with were all helpful and knowledgeable and above all courteous. I recommend Asurion to all my friends.

The first phone that was sent was defective. I had to send it back. Then the second phone arrived and had scratches on it. It took Asurion 2 day to activate the phone. I spent about 7 on the phone with customer service.

Quick service but didn't realize I would be getting a refurbished phone instead of a new replacement. Other than that no issues. Shipping was fast, the lady at the store was very helpful in getting my phone set up again.

I had to pay for a replacement when all I needed was a new screen. It's not fair to consumer if you can't procure parts. Consumer should still get repair price. Not replacement. Very unsatisfied and will not be using again.

Process was very fast and easy. Called in the problem and was right away given a appointment. Repair guy communicated that he was on his way, fixed the phone in and was fixed in a matter of minutes. Great to have insurance.

Phone wasn't connecting with mobile networks. Chatted with a rep. Went through some troubleshooting steps. Determined was not resolvable. New device arrived the next day. Quick and painless. No issues.

I was very pleased with the entire process. Very simple to request and receive and to ship back. Had a little difficulty online--called in and very hard to get a human. Actually ended up calling Verizon and they put me in touch with someone immediately.

I was very happy with the entire process. Very helpful costumer service & quick delivery of replacement phone. Sent an email to confirm they received my broken phone so I did not have to worry about being charged for it. Thank you.

The lady that helped me was amazing. I don’t recall her name. Donna. Denise. Something with a D. She just was very thorough. Did her job excellent! Asurion people keep doing a great job. My very first experience. The lady was a trainer or an instructor and I made sure to get a note to her supervisor complimenting her as well.

It took me one week and multiple phone calls to get a replacement. No one had a single clue what they were doing. The replacement I received was NOT the phone I'm paying monthly for. Unhappy with the experience. Unhappy with the phone...

Delivery next day was excellent. Phone was originally suppose to come the day before by the carrier car but the carrier never showed up. So Asurion made sure for next day air. Delivery came early morning right before I had to go out. Set up was pretty easy.

The service and turn around time was exceptional. I received my new product within 24 hours. The setup was painless. I was able to return the damaged item without delay. The email communication kept me advised and on point. Thanks.

I was very pleased how easy it was to navigate through the automated system. I was very surprised how quick and easy and fast it was to make my claim. I was very surprised on how quickly I was able to get the phone timely manner and how easy it was to set it up. It was like I never lost my phone and I was very happy with my experience.

Easy claim process, rapid replacement phone delivery, easy set-up - very satisfied! Excellent customer service, knowledgeable and courteous personnel and staff. Have used Asurion numerous times over the past few years for both myself and other family members. Will definitely recommend Asurion.

Got my replacement phone super fast. Thank you. And it was very easy process to submit. The package that came with it to return my old phone made the process easy. I just put my new phone in the little envelope, sealed it and dropped it at the post office.

My 21-year-old son was traveling cross country when his phone broke. I had to hit a moving target to send him a replacement. While it took a while and several phone calls to make it happen, the customer service was amazing. Everyone I spoke to was very compassionate and understanding of my situation.

We used this service twice. The first time communication and replacement went well. The second time a year+ later, it was very confusing and stressful using the online service. We managed to get the phone delivered a day later than expected. At this point the phone is now too old to pay the same amount per month plus the cost of the deductible on the phone. I would suggest that as phones age, the monthly rate of insurance lowers rather than staying the same.

It was a very simple process to get my broken phone replaced. Asurion sent me a new phone very quickly. Also they made it easy to send them the broken phone. I am very pleased with this service and would recommend it for others.

Getting my replacement phone was very easy, quick and fast, no hassle or long waits. Also sending my phone back was a quick process as well. Definitely if you're going buy one of these new expensive phones that break easy Definitely get the insurance. I only wish it was 250 for the replacement but hey better than 1000.

Everything was handled quickly and professionally. I was very happy with your services from beginning to the end of my claim. From the phone calls to receiving my replacement device, instructions for returning broken/damaged device and returning the damaged device; everything went very smoothly.

The service worker was fast and friendly. She could not find my home so called and offered for me to come into her store. She fixed our screen right away so that I didn’t have to change my schedule around.

You did a great job on installing a new screen on my Pixel Pro 6. I didn't realize the phone was so fragile. The phone looked new when I came back to pick it up. It works as well as it did before I cracked the screen.

4 stars. I would of liked a new replacement. But the broken phone was replaced and that’s the most important part. The whole process was as simple as 1,2,3. Salespeople were knowledgeable and very helpful. No hassles about the phone being broken.

My son accidentally cracked his screen one day, and I put in a claim immediately. I got an email right away stating that his current phone is on backorder. The next day after work, I went into Verizon, and they got in touch with Asurion. Not only did they get him a slight upgrade on his phone, the phone came the very next morning. They are by far the greatest!

I was there for a cracked screen. It was a good experience overall. The technician explained everything from start to finish. He made sure Everything else on the phone was working properly before doing anything to the phone. Which I think it’s a good thing.

Really happy with their service. Got my replacement device the next day. Second time doing a claim always great customer service. Doing the claim online was easier than calling in and waiting on hold for a representative. I would recommend Asurion to my friends and family.

I made an appointment and went to the company recommended by you and everything went according to plan. My cell phone was returned in excellent condition, and I've had little problem with it. Thank you for your service. I hope not to have any future issues with the insurance plan.

The process of getting scheduled and confirmed was quick and easy. Repairer called ahead, arrived on time and had completed the repair work well within the designated time. Device was working and back in operation with a new and functional display. An awesome experience.