Asurion Reviews

This is the third time in 6 years I have made a claim. Couldn't be easier. Very simple to make a claim online with a few clicks and you're done. Next day delivery is great since I use my Phone for work. Great service.

Very satisfied with the respond on getting back my new phone and the person who I spoke on the phone was very professional and providing the claim numbers. I will recommend to other users to get the insurance cover for the phone is little expensive. Thanks.

The set up process is pretty time consuming but once that's done, it goes very quickly. The person on the phone was very nice, patient and helpful with all the questions she had to ask me about my phone issue.

Great and easy service. Easy to use and great service all the way around. Fast, friendly service. Great rates too!!!! Would recommend this service to anyone. The website was easy to use. Also they handled the claim fast and easy to fill out.

I chose to have the Tech come to my home for the repair. At the last minute when I had to be at my parent's house a few miles away he accommodated me and came to me at their home. He was on time, did a great job, and was very pleasant.

Replacement was shipped immediately and easy process to follow with sending original phone back. Directions to set up were very clear to follow. The service was very exceptional and would recommend service. Thanks for the exceptional service and rapid shipment of the replacement phone.

Received my replacement Galaxy S10e Cell phone the very next day after the AT&T Customer Service Agent contacted you. The AT&T Customer Service Agent transferred and reconstituted the new phone to my old cell phone's configuration. Was a seamless process. Especially very pleased with the quickness and next-day delivery of my replacement cell phone. Thank you.

Asurion did great. They didn't have the phone I had so they gave me an upgrade at no additional charge. It came very quickly and we had a working phone again. It was so simple to return the defective phone too. Thank you Asurion.

They replaced phone with broken face and transferred all my info onto my new phone. Staff at Verizon were helpful and knowledgeable. I appreciate their help. I do appreciate the money I saved for the phone replacement by using Asurion.

Thanks, awesome service. Fast and adequate. Only one complaint, I had to call back because they initially canceled my claim for some reason, so glad I called! After that it was very good. Not sure why they didn't contact me when they were canceling my claim but the next person I called figured it out and got my new phone within about a week.

Was great and very fast. The phone was here the next day even though I made the claim at the end of the day the the incident happened. Phone was in perfect shape and easy to switch over. Had to pay the deductible but was worth it.

Great and fast service. I like the fact that I can count on them to send me a replacement phone quickly. I also appreciate the easy way the whole process is formatted. To be able to quickly request a replacement and have it sent within a couple of days is helpful.

Super fast and easy to file the claim online. Very happy with the service. New phone was delivered the very next day. I’m glad that I have this option. Thank you for the fast reliable service. It was very helpful.

Asurion customer service was absolutely phenomenal! I was very pleased with the whole process. Everyone I worked with was pleasant and went above and beyond to make sure I was pleased with my experience and had exactly what I needed. This was my first insurance claim I’ve ever made and I’ve never been so glad to be paying for extra insurance. I would absolutely recommend everyone I know to be covered with this service and I will never not have it on my plan! Thank you so much for making everything so simple and for getting my replacement phone sent less than 24 hours after the claim!

Very pleased with the reaction time. Thank you. People were very prompt in the delivery. I’m glad we went with Asurion. All the people I dealt with were very easy to work with. Thank you again for the way that it was handled.

Great working with you guys. Thanks. We received the items quickly and you allowed the return of the item quickly and we appreciate it very much. We appreciate the insurance overage. The team was easy to deal with. Thanks again.

At first I wasn't sure if it was gonna actually get sent but after talking to the right person he got it done for me. It arrived the next day as promised and the upgraded phone was great. Thanks guy who made it happen. You rock.

Overall I have never damaged a phone before so I had no great expectations it would be easy. It actually was. Android note 9 to another was simple except... it took a very long and unexpected amout of time for all apps, pics, and data to load. I'm computer savvy so this was surprising that even after the exchange it still took a long time for it all to be set up correctly on its own. Some apps when done did not work? Was gray instead of color so it was easier to pick out and try to repair or redownload.

Replacement device arrived next day and data was transferred same day. Fast and efficient service with online submission process. Have made several claims with Asurion over the years and have not had any problems.

Claim process was super simple. Received replacement within 24 hours and got it going. Truly appreciate the response time. I was particularly pleased with the website access. Not all work this well. I was never transferred to a person who asks for the information already input. Keep up the good work!

Professionalism, quick to solve problem, respectful. Took care of my phone need, replacement. I will refer to other clients with phone issues. I did not have to wait long to speak with a live person. Concerns were addressed and taken care of. I received my replacement phone on Saturday. Thanks for all you do in helping people in need with their telephones.

Always kind and helpful. My phone got smashed at work trying to deliver dinner chow to the field. Got my new phone the next day early afternoon using my Asurion Insurance. Didn't have to wait days or a week for it. They always find other ways to give good deals in helping with anything that needs to be fixed. Thank you so much for your help.

The representative was very knowledgeable and helpful. I filed my claim and was operational with my new cell phone on within 28 hours. I have dealt with Asurion a number of times in the past and have never had any issues. They are a great company to deal with. I have recommended them to numerous people.

My phone was stole. I tried to locate it and track it but no luck. I logged a ticket for a replacement phone and it was delivered in less than 24 hours. Super easy and fast service. Very happy that I had the insurance and it was so seamless to use.

The replacement phone was shipped quickly & arrived in 2 days. Kept me informed which was great. Everyone should carry insurance on their phones. It’s a must because phones are like computers. Especially the low price for screen replacement. I have insurance on all my devices including tablets.

Rep was wonderful and made the process of making a claim so easy, realized we are down south and took an interest in asking how we were personally doing, after just coming thru a horrific hurricane. I appreciated that whole heartedly. We have not received the phone yet. FedEx is giving us the run around. I’ll contact Asurion tomorrow to formally advise.

Louis from Asurion was awesome! I made a claim and they came the same night to get my daughter a new phone. After a horrible accident, having her connect with her friends is more than the doctor could have ordered.

Asurion has really made the process of filing a claim very easy and smooth. The phone also came very prompt. Overall I would say that the experience was outstanding and I will definitely recommend their services to friends and family in the future.

Outstanding, professional, friendly, knowledgeable, efficient!! Just an all around 5 star experience!! I scheduled the repair online, paid online, which made the experience wonderful!! And cost effective!!!! Love this new approach!! I could not be happier with this service! This should have been an option years ago!

I dropped my iPad in water and it blacked out on me but after I made my claim and it was accepted I was sent and received a brand new iPad in less than 2 days. Asurion didn’t cover water damage But I was only charged 250$. Thank God for insurance.

Have been very pleased with The Times I have used Asurion. Asurion thank you very much. It seems to be my grandson that uses it all the time. So far I haven't had to use it so I've been with AT&T since 2000 so I am happy with it. Thank you.

So I lost my iwatch at the lake and gave it a day almost 2 looking for it, it was unsuccessful. Asurion is so good that I put my claim in and the next day I had my iwatch and it was like nothing happened, so worth it.

One location in Plano was closed. Had to move the order to Frisco location. Candidly, that process was a pain in the **. However, the Frisco team was outstanding. Your Plano store remaining closed needs to be noted in your systems. Took me all day to handle a simple screen fix.

I am completely satisfied with this company. They do what they say and do it quickly! Placing a claim is easy and they keep you informed every step of the way. Good value too. Over the past 5 years I’ve had to use this service for lost and damaged phones and have been very happy with their response.

Fast and hassle-free. Keep up the great work! The only thing I would suggest is allowing weekend delivery. It will help get phones to businesses in need of a quick replacement. Other than that I have no complaints.

I had to reorder my phone from Asurion because there was a hardware issue with the speaker. When I got my new phone from Asurion, there was another hardware defect, everyone I talk to hears a really bad echo. I did not complain about it anymore because I don't want to obtain from Asurion that's even more broke.

My daughter dropped her phone and even though she had a screen protector, the edge of the screen that was unprotected was what struck the ground and caused the screen to shatter. I was amazed at how fast and easy it was to use Asurion for a replacement!

The rep I worked with, Ryan, was very helpful in taking me step by step through the process. I was very impressed with his knowledge and communication skills. Thanks for making a tough time a little better.

The replacement phone was delivered within 24 hours of the claim. The instructions to set up my replacement phone were very helpful. I was worried about transferring my data from the old phone to the new one. The process was step-by-step and all of the information carried over without any issues.

I received prompt assistance. I received my new device quickly. From the beginning to the end, the entire process was quick and easy. All information given was easily understood. I am pleased with the service that was given to me.

Extremely fast and easy process. Put in our claim and had the new phone in less than 24 hours. The return process is easy to complete. Hope I don’t have to use the service again but if I do I know it will be handled.

Dropped my iPhone and damaged the corners of glass screen. I put a claim in through the Verizon app. I took the phone to You Break, We Fix in West Seneca, NY. Got the phone back the next day. Thank you.

I’m very happy with the customer service. The service is fast and great and didn’t have to wait long to talk to someone. I’m happy with my insurance company, wouldn’t trade it for the world. I tell all my family about them.

Very pleased with the streamlined process to quickly replace my dead phone. Received the new phone in about 24 hours and although the setup has been a challenge due to iCloud issues, couldn’t ask for better service on the insurance claim side.

My experience was great. The company is very thorough. I am very satisfied with Asurion. My replacement phone came in when it was expected and the people helped me with the change of information. I will definitely keep this service.

Checking out a Staples they are very clear and the pamphlets support that by buying the extended coverage insurance you are covered for any mishap. Then when you make a claim they look for reasons to deny coverage, going so far as to erase claims that were initially submitted. I will never buy anything with the name Asurion again. Further, I probably should stop shopping at Staples and just get all my stuff from somewhere else.

Very helpful and professional service. I wasn’t able to activate my iPad. I had to call and get help to activate it and the person was very fast and patient and very kind. I am very satisfied with the service I received.

I wasn’t quite sure how this would work, but it was very easy. Everyone was very helpful. There were no problems at all. Phone arrived the next day and I’m now all set up. I’ve been with AT&T for quite a number of years and am very pleased.

The claims process was simple and done online. Replacement phone came about 3 business days later with everything needed to send the old phone back with. Overall, it was a good experience. My only complaints are the fairly high deductible and the fact that it took 3 business days instead of the advertised 1-2.

Not much to say. The young woman at Verizon dealer in Mountain Grove, Missouri, took the information, entered everything on Asurion's site, took my check, and next day I had a new phone in the mailbox. She was professional and pleasant and Asurion certainly got the phone to me quickly.

Asurion works fast and extremely efficient! They know exactly how desperate one is when something happens with one's phone. Easy and convenient way to fille the claims. So yeah, kudos to you guys! I'll recommend and recommend all my friends to get the insurance!

Good job! Thank you very. Pleased with the outcome. Not happy with the copay cost. Really? Happy you replaced phone. You should do something about the copay so it doesn’t cost the consumer so much money. Happy with the service, cost could be lower.

Appreciate the notification with explanation of consequence and the step by step guidance to correct my situation. I’ve never experienced this before. Usually when I am advised I need to make an adjustment or correction to something, I’m just given a contact number and told to follow up. This was very simple and quick! Thank you! Truly appreciate the notice and the assistance, especially for taking the time into the best interest of this customer! Much Mahalos!

It was a fairly easy process to return and get new phone. Received new phone quickly. It took only 2 days from the day I submitted to when I received the new phone. I would recommend Asurion plan for other Verizon customers. It gives me peace of mind knowing that I can get a new phone if something happens.

We were very pleased with the quickness and ease of obtaining a replacement phone, it only took less than a week to order and receive. The process was very easy and we didn't even have to talk to anyone. It was well worth the insurance we pay on the phone. The deductible was very affordable as well.

Filing claim was easy and fast. Shipped new phone quickly and was easy to swap over. Won't go without this insurance on all my devices. It is well worth the cost. Only thing I had issue with was trying to talk to someone at the company on the phone. It's hard to get a live person. A lot of sitting on hold and transferring around.

My phone glass (front and back) cracked from a drop. It was Super easy and super quick to get the phone replaced. The experience was simple and painless! I will definitely use Asurion again if needed in the future.

Bought plan for iPad while autistic daughter uses it. She threw it out the window of my car and obviously it didn’t fair well even with $100 Otterbox case on it. Representative said they don’t repair “intentional” damage even if done by “Special” people. Really???? Clueless. They called my daughter special. Not the politically correct way to call anyone’s children. You say the plan will repair unintentional drops causing damage. That’s what this was. Maybe you should have disclaimer saying “does not apply to SPECIAL PEOPLE”! This company is a joke with terrible customer service. This business is a gamble. You win most and lose some. That’s why you are in still business. I have bout about 10 plans in the past 5 years and put in claims in for a few. You have won many times with me but it peace of mind I buy the plans. Casinos aren’t built because everyone wins. Stop being a loser and pay up when it’s the right thing to do.

I thought I could activate my phone with the online instructions. I ran into problems and called Asurion for help. The tech was extremely helpful and stayed on the phone with me for a considerable amount of time until my new phone was up and running. I was so grateful and impressed with my experience with a kind and proficient technician.

The process was simple. Customer service was amazing. Two major things, for me, that get 5 stars. I was able to get the right replacement device quickly. Having the deductible added to my monthly bill just made the whole transaction a pleasant experience.

Quick and easy, had a new phone the next day after mine was lost. Very easy to submit a claim online. Everything was pretty self explanatory. I would definitely recommend it to someone to have this. Will be getting this options for my kids as well when they have phones.

Quick and easy claim filing over the phone and received my new phone in three days. The representative who helped me was patient and professional. There were only a few questions and then my claim was complete. I am extremely satisfied!

Quick, simple and professional. He did a great job. He showed up early due to availability and that was great. The new screen is great. Awesome to have the at home service. Glad we had the insurance. Will definitely use again. Thanks.

It only took one phone call. It was great. Thank you. So easy. Just called and I explain our problem and help fast. I got my new phone. I am very happy. Again thank you. I would recommend AT&T to every one. SP.

Very Very Nice!!! We are now both over 55 and you lowered our plan. We always go to the same AT&T hub. You always take great care of us. We Are Very happy with our service. What more could a couple of old folks ask for :).

I've had to use this service with the last four phones I owned and tell all my friends about it. This is quick and reliable and I appreciate it very much. It would be helpful if the instructions had options beyond the site as the phone had more direct prompts.

My phone was ran over and needed a new phone. I needed a new phone. Was able to contact you online and filed my claim. I got my phone within 5 days. I had a little trouble setting up my phone with the sim card you sent so I put my old sim card in and my phone is now working.

Great Customer service. Speedy delivery. They said 2 days, and it was on my step in two days. So happy I had the insurance through Asurion. Very expensive phone and I was able to get a new one. I was heart broken and now I am happy.

The lady was very nice and took the time to help me make sure it was what I needed. She explained they no longer had a11 and upgrades my daughter sooner to the a12. It is so nice to have good customer service.

The only thing I disliked was the timeframe that it took to make the repair. However, the end result has been fabulous. I am happy to have the insurance as it has been very helpful to me. I use my phone for work and it is imperative that it work perfectly.

The process was superb and the person I communicated with was knowledgeable and very helpful. I would suggest that being able to call, with well published phone number be made a priority opposed to online. The ease of returning the phone was easy. The transfer of data from the old phone to the new one difficult.

This was the first time you guys actually did a good job. It’s usually a nightmare dealing with Asurion. One time my replacement phone had someone’s contacts and pictures on it. So hopefully Asurion has its act together now. But I would recommend Apple Care. They are super efficient.

Utilizing the Aurion process to replace my lost cell device was to the point and effortless. Within minutes of submitting the required documentation my claim was validated and approved for processing. One of the best insurance like processes used to date.

My phone screen was damaged twice in the same week. They replaced it very promptly. The steps to go through were very simple. Customer service was very understanding and very courteous. Thank you, Asurion. There not very many companies out there who will replace Your electronics with not a lot of questions asked. if anyone was to ask for a reference I would gladly pass on the name of your company. Thanks again for helping make things easier in a difficult world.

It was quick, easy, and exactly how I would hope it should work. The return box and labels made sending my phone back simple as well. The new phone was perfect and ready to transfer information to be ready to use.

I was audited by my state tax commission and had to pay additional sales tax for every transaction that didn't prove I paid sales tax for. Your process NEVER sends a receipt and this is wrong. Even after I called and was on the phone for over 40 minutes and was promised an email receipt would follow I STILL DID NOT RECEIVE ONE!!! I'm extremely dissatisfied. If anyone cares to remedy this, the claim number is Claim ID: **.

I was very pleased with this process, despite a small issue. The most difficult part of the whole process was figuring out HOW to contact you without my handset working. After I went in to a Verizon store and got the actual phone number, I was able to start and complete my claim process in 24 hours. What surprised me the most was that I did not have to send my damaged phone back and wait for the replacement, as has happened in the past. Instead, my replacement was issued immediately and I received it the next day! Thank you so much.

Overall very happy. Wish I could have just gotten my screen repaired though cause my iPad was still brand new and the replacement one is not the green one like I wanted. They sent me a different color - Space gray. But it’s ok. Thank you.

The replacement phone came quickly and I had no issues! Thank you for great customer service! As ur ion made this transition simple and easy to understand! Again thank you for your swift response and customer service was very helpful!

The replacement service was very good and fast.. The online process was easy to use. The step by step instructions were clear and easy to follow. Replacing my broken phone with the online program minimums the downtime for my phone usage.

My child dropped the cell iPhone resulting in a cracked screen. I placed the claim on a Friday and they came to my home on Monday to do the repair. This was so easy and convenient. I was also happy that proper COVID safety procedures were in place as well. Great service.

What an easy to process a claim! It was a breeze to punch in my details, explain the issues I had with my phone, and receive a replacement device. It came in two days even over a holiday weekend! I will recommend this way to get your phone problems fixed.

Easy to contact, helpful to solve issue. No hassles with options on how to get device repaired and offered at home service. Makes paying for the insurance worth it. Good follow up and was quick to send replacement device. Good all the way around.

Had cracked screen on my iPhone 6. Shop kept my scheduled appointment and replaced my screen within the promised time. My phone screen was like brand new when I got it back. I'm very pleased with this repair. Would definitely recommend this service.

I was informed on every step to fix my locked up phone and then set up a return with the same ease. The employee that I talked with was very polite and described exactly what to do. I would recommend Asurion to everyone. Good service.

Service was great and convenient. Very efficient. Thank you. Will definitely recommend. Less than 2 hours and same day appointment. Work was done excellent and very satisfied with the outcome of my problem.

Overall well done. After your Tech finished fixing the cracked screen I could not make or receive calls without being on the internet. I took it to the shop. They could not fix it. You shipped me a replacement phone, I returned the old phone. Received a call after the USPS tracker showed you had received the phone asking for a tracking number. They verified that phone had been received. Four days later I receive a letter saying the phone had not been received threatening to charge me for not returning the phone. When I went called to check the status I was told the phone had been received.

I have been trying to work through a fix of a one and a half year old LG dryer bought at Home Depot with an Asurion extended warranty. I have spoken to over a dozen representatives who have set up appointments with repair services that had 1 or 2 yelp star reviews. None of them showed up with the appropriate staff or just didn't show up at all. Finally Nana repair came and claimed the problem was in the installation and said they couldn't repair that. They then taped up the hose and stuffed back in and left. The dryer then worked worse than before. Have been calling Asurion to correct the situation for over a month. Spoken to at least a half dozen representatives.

Absolutely amazing Job. 5 stars. Easy to file online and fast delivery. Awesome job. I have a disability and can’t get out much to it. Makes it easy to just get online, thank you all so much for great customer service..

I had a difficult and disheartening personal experience that led to the damage that my iPad incurred. I was worried that I would not have the funds nor the means to be able to replace the device in the amount of time required for me to be able to return to work. However, the claims process with Asurion was smooth and completely stress free. My replacement device arrived ahead of schedule and during Labor Day Weekend. I was also able to apply the deductible to my AT&T monthly cycle. Thank you for truly helping me feel seen and valued.

Quick, easy, and polite. Couldn't have made the process and easier to do. Will definitely take this route for all of our employees that crack their screens. Tech came to our door. Took the phone to their van and was back within 20 minutes. They made sure everything functioned and that I was completely satisfied.

Customer service rep was super friendly and made little jokes here and there during our conversation while handling my claim. Excellent service and super fast receiving my replacement device as it was after 4pm on a Friday and I still received the replacement the next day. Thank you for the great service

AT&T representative in the store provided several options for me to either upgrade or make a claim. After consideration, I used an insurance claim. Within two days (48 hours) I had my refurbished cell phone and uploaded all my old information. Well done AT & T!

Thank you for the info on filing the claim for my phone. The time with your help made it easy to file the claim for my phone. I need the tracking number to track the arrival of my phone. I am waiting for the phone to arrived but I haven’t heard anything since August 4, 2021.

I made my claim on a Friday, they said they would send me a new phone and I should have it within 4 days. I got it the next day. The phone was very easy to set up. The transfer of information from my old phone was a little more difficult, but that was due to me not paying close enough attention to the instructions that were available to me through the website.

Very happy with attentive assistance of AT&T technician. He was patient and explained everything I was unsure about. Would highly recommend AT&T services to my friends and family. Very happy with my iPhone replacement due to my insurance claim. Thank you very much. I am a very satisfied customer.

My phone was stolen in order for me to get my phone I had to pay $250. Which was not fair. What are options to get this amount reduced. The phone came quickly and was delivered as promised. If I have a police report will that help with deductible?

Great quality. Great service. I hope getting more good services in the future. I love my new phone. My phone works pretty well. I will recommend more people to this carrier. I got my new phone faster than I thought. Thank you

Had a great live-person customer service support experience. They were able to get my info and send me out a new phone, in hand, the very next day! They even gave me a discount for not having multiple claims. That's what I call service!

Very fast and No Hassle experience from the tech on the phone to the problem being resolved very quickly. I never felt that I wasn't going to be just another number but instead a valued customer that will continue to be loyal. Thank you

My husband lost his phone and was leaving town in two days. I needed to get him a replacement ASAP, which you guys did perfectly. We had the phone in hand in under 36 hours. I was able to get it set up and working for him with no hassle. Setting up the claim was easy and everything went super smooth. Thank you thank you thank you.

Asurion was a great choice for me. Scheduling was easy. They came to my work place within the requested time frame. The technician was friendly and helpful. He was very professional and knew what he was doing. He had my device repaired and ready to go in a very reasonable amount of time. Thank you so much!!

The new device was mailed quickly and arrived in only 1 day. I was extremely happy with the entire transaction. Upon transferring data to my new device and erasing all personal information from my old device, I packaged and mailed the old device on Tuesday, Sept. 7. I dropped it off at the Decatur Road post office (off of West Lake Mead).

The process was easy. My phone came in the next day. The activation process was very stressful. The phone had to do the new update which took almost an hour. Once it was updated I was able to transfer all my information from the old phone to the new phone l.

I am extremely satisfied with the assistance I have been given, the speed at which I was helped is incredible! I would recommend you to everyone I deal with! Thank you! I will keep using this company & carrying the policy that I have because it hasn't failed me yet!

Great service and people. I really was pleased with the service and person that helped me with my issues. I’ll recommend you guys to other people. I. Wish I knew the young lady that helped me because she was very knowledgeable and helpful and understanding. I hope she up for a raise.

Appt was easy to setup and repair tech was on time and informative. Less than an hour later my screen was repaired and it resolves other issues my phone was having. Very happy with service and would highly recommend to others.

Fast and efficient! The phone was shipped immediately. The online process was simple and the delivery times were within 24 hours of the order. My son is a soldier with the United States Army and his connection with family is very important. This service was for sure the quickest we have ever had with a replacement phone delivery.

I liked the fact I got the phone the next day and it was really easy to do everything online. Once we got the phone we took it to our carrier and it was easy to set up the phone. Great customer service!

Called in about a broken phone and within 4 days we had a replacement. Easy and great customer support. Have never had any issues or problems with Asurion before and didn’t have one this time. Great service for the price.

Quick and easy to do my insurance claim over the phone. Received phone faster than I thought it would come,,,I didn’t want to do online so I liked the fact that I had the option to do on the phone. Got a discount for never having a claim on that phone.

Did a great job of taking care of my phone that went into the swimming pool and finally determined it needed replaced. Thanks to all that had a hand in it. I was taken care of very fast and pleased with everything so far. Tom

Email on phone working very slow. Process was easy, easy to transition to new phone. Got phone in 2 days, which was helpful. Easy to return old, damaged phone. Would be nice to get confirmation old phone was received. Overall smooth process.

Very good service, timely and very satisfactory, I will always recommend your service to anyone. Great job!.. An outstanding work, I am glad I chose your company for my insurance needs it works great. There is not much more to say other than you have a frat team working for you. Thanks a lot for your service.

They could not have been more helpful. I have used this individual before. I was in and out. Satisfied both times I was in the store with my problem solved. I would recommend AT&T to my family and have used them over the years.

The screen on my tablet cracked. I contacted Asurion by phone and they were very helpful. I got a new tablet the next day. I was very impressed with the quick service. There was a little confusion on activating the new tablet when I was on Chat, but she figured it out.

Daughter's phone would not shut down screen was black & white! Reached out to AT&T online & found we had insurance! Contacted Asurion online & made a claim! Was approved & phone arrive 2 days later! Was a breeze to setup & transfer all of her data to her new phone!

My phone was lost so I contacted Asurion as I had coverage on the phone. The replacement phone was immediately sent out (in fact too fast) and arrived in one day. Fortunately the lost phone was found right after filing a claim and I called to cancel but it was too late. So I immediately put the new phone in the mail in order to return it as it would be wrong to keep it. I am waiting now to see how the return is handled and if they will remove the deductible charge. The customer representative I spoke with was very nice and pleasant.

Asurion agent very knowledgeable about replacing the phone and answers all my questions. Received replacement phone next day. Easy to set up. Returned damaged phone with the enclosed envelope and dropped it off at the post office. Done. Asurion is the insurance you need. Dependable.

I really enjoy Asurion. One modification I would recommend is to allow activation of a new iPad with sim--I can never do it using the website. I have to contact support using the Chat. This enhancement would streamline the entire process.

Quick, easy process online to submit your claim. New replacement phone arrived quickly as well! Easy setup when new phone arrived. Return of broken phone was simple as well and it was great to receive the email saying they had received the phone and the claim was closed! Definitely recommend!

I broke the screen on my Samsung G seeing the second wave of covid-19 when I was told it was told I may not be able to replace my android due to parts shortages. But Asurion quickly responded with my replacement phone.

I'm happy that we had the insurance on the phone and you sent a replacement. What I'm not happy with is you telling me my insurance will be canceled because of 2 claims. I'd like to know why. I loved the price I was paying and then you say to get insurance again it will cost double the amount. For someone who is on disability that just doesn't seem fair.

Great service, super knowledgeable and helpful employees, and fast. I got my replacement phone the very next day. I made a quick call and got my new phone reactivated right away. It even arrived fully charged so I didn't have to wait.

The Rep was extremely knowledgeable and helpful. She was very cordial and friendly and most of ALL she was easily understandable and no language barriers. All areas of how to replace my lost phone was covered and how to activate and continue insurance coverage.

I would like to say thank you for having people that are very Knowledgeable, well mannered and very patient. I had to do my part as well be prepared with my IMEI number AND my ICCID number so I could not waste time mine or theirs because I know there’s a lot of people waiting in line for help with their New or old devices. Thank y’all.

I was very satisfied with service. I did my order one day and received new device the next day. It was less than 24 hours. I am very satisfied. I will definitely consider using again. Thank you for your great service.

I got my new phone in the mail very quickly. The customer service representative that I spoke to was very helpful. It was a great experience. The new cell phone arrived in perfect condition. The customer service representative that I spoke to answered all of my questions.

Hitler died and was reincarnated as Asurion. I have never been more furious. I paid $15/mo for 4 years on my iPhone 8, taking precious care of it until it finally gave out. I filed a claim and was sent a refurbished iPhone 8 by Asurion for the ridiculous deductible of over $120. Really, you couldn't find $120 in my $720 of payments with which to replace my iPhone 8? On top of that, the replacement (not even a new phone, rather a refurbished one) prompts me to "Connect to Mac or to PC with iTunes" in order to restore my my other iPhone's backup. iTunes hasn't existed since 2019. My laptop will not recognize the phone. I'd give a 0 out of 10 if I could. And Asurion wants to charge me a nonreturn fee if I don't send back my iPhone 8 to them? Really, you need it that badly? There are no words strong enough. I am ashamed to be a part of a world that allows this company to exist.

I ordered the phone thinking I lost it. Found my phone and tried to cancel the order. Operator said it was too late. I ordered the phone at 9:00 pm and tried to cancel at 8:00 the next morning. Said to return the phone when it arrives. Sending the phone back.

I've used this service a few times before. Easy to file a claim, coverage was obviously stated in my contract terms. Within twenty four hours of filling out the form for my claim, I got my replacement, sent my defective phone in. Simple, perfect, easy.

My experience having a representative come to my house and replace my screen was excellent! Excellent in every way. However; when I first brought my phone into the store location in Newnan; Georgia for repair I was not overall happy. The gentleman that helped me was respectful and professional. But he insisted I give him my passcode and my phone for a 2 hour time frame. He insisted he could not replace my screen unless I did. If that's the case why did the agent that came to my home not tell me to unlock my phone but asked me to turn it off?

Great help. Great team. Everything was smooth as glass. Site was easy to use customer service was great. Love my new item. You just don't know how much that all helps me. My phone is my tool that holds my life together so it's all good.

Everything worked out great. My only thing with this claim was that it took longer this time to get my replacement phone than it did in the past. I usually got it overnighted and received it the next day. But I don’t really have a complaint. I got my replacement phone and I happy.

Very easy to set up new phone and transfer data to new phone, just put the damaged phone in return box with return label use supplied tape to seal box, hardest part was to place return box in my mailbox lol.

Everything came fine. Just need a day to get the phone set up and will ship back the old one. Most likely 9-8-21. One complaint was the price of 149.99 is pretty steep considering I made payments each month for a replacement in case this kind of thing happened.

I called, they did everything over the phone. I was sent a new phone quickly and easily. Two days and I was back in business. No issues at all. I still have insurance and will continue to keep my insurance for future purposes.

Process was really quick and hassle free. Wish the insurance was a little cheaper but oh well. Otherwise I don’t have any real complaints. The replacement I received was in great shape. Shipping was super fast as well. I also receive notification when my old iPad was received.

Very helpful and fast service. The phone came within two days to my door.. The customer services was amazing! He was polite and patient the whole time. All the instructions were in the box and packed well. This made it very easy to finish and complete my claims and get our son's phone up and going again.

After 2 refurbished phones that didn't work correctly, they finally got it right and sent me a new device. The two devices that were sent to me all of the features wouldn't work correctly and wouldn't connect to car's Bluetooth.

Incredibly fast service! Very easy instructions. Thought that it would take several days to get phone, came in just two days. Was happy that postage paid envelope was also included. This was the first time that I have had to replace my phone.

I made the claim online, it was very easy to do and understand. I got new phone the very next day after submitting claim. It was a quick and easy exchange. New phone came with everything needed to return broken phone.

Everything was great. The help was great. The attitude was great. Her tone made me feel good and knew that I was in good hands. Overall GREAT JOB!!! I wish there was more customer representatives like her. I will definitely recommend them to anyone who may need help in the future.

Great, experience and fast service within a short period amount of time. I love the fact that you guys upgrade to the newest version of the Galaxy Z Fold 3! Also received a Hugh discount. That work out great for me.

It was quick and easy to submit my claim and my replacement phone arrived in a couple days. Even the process to return my damaged phone was easy. The prepaid packaging provided to me made it very helpful and hassle free. This insurance is worth it!

Quick speedy replacement of my damaged phone. Customer service was great. Online submission was easy and was able to do it while I was in the AT&T store so I could confirm the transaction. Phone arrived next day. Thank you for your help.

My claim was quickly processed in my new phone with ship expeditiously. Guided Data transfer Assistance was simple yet thorough. The deductible was high ($250) but it was still cheaper than upgrading or purchasing a replacement outright. So glad I sprung for the coverage when I initially purchased my phone!!!

It was easy to file my claim and receive my new phone. I have only paid monthly my phone’s insurance, but after using it, I feel that it is a monthly cost well spent to ensure that my phone is well protected and any other devices that may need coverage.

A polite guy arrived at my shop on time and fixed my phone in a few minutes. He even changed the battery,, a service I wasn't expecting. What more can you ask for? The scheduling was easy and the available dates were convenient for me.

We called and shared the phone had been stolen. The line was frozen immediately, claim was placed, replacement ordered and within 2 business days we had a working phone. The gentleman that helped us load the phone was incredibly helpful and patient! Our teenage daughter was super excited. Thank you.

I experienced Very Prompt and professional service from your team! I Would highly recommend Asurion to any friend or family member. My co-workers have also used this service recently and were very happy!

Your customer service agent was amazing and came up with a solution that worked and I'm sending my broken item back on Tuesday (Monday's a holiday). I was extremely scared that I would be without a phone for almost a week or two.

You guys always are extremely fast and reliable. Not to mention your customer service skills are beyond impeccable. My experiences with the Asurion Team have always been pleasant. Keep up the good work guys!! I look forward to doing business with you in the nearby future!

Awesome customer suppor. Cannot say enough great things about this service. From the initial claim for a lost phone to helping me set it all back up so I am functional and less than a week. Truly outstanding. I spoke to multiple people and they all had the same can do attitude which is very refreshing in this current situation we are in.

My experiences with Asurion has Always been great. It is so easy to submit claims, or on the rare occasion that I have to call the customer service is great and the process is so easy. Agents are always so attentive.

It's OK and good. No problem. I had good experience with the insurance company. Everything worked out for me. Thank you. Every time I call it's OK So no worries. Thank you for everything. Now let's now religious wrap this up and get everything moving.

The agent was nice, understanding of my concern and truly helpful. The process was simple and pretty easy to follow. I got the result I expected so I’m a satisfied customer. I’ll definitely recommend using Asurion. Totally great service! Loads of thanks.

I think you done a wonderful job. The service man who done the job was a very well and polite mannered. Done everything he was supposed to to the about the covid-19 stuff was very polite and then a very well and great quick job. I would recommend him to anyone. Thank you and God bless.

We received our replacement phone the very next day. I was so happy as this phone is for our 78 year old mother. She was also very pleased. Thank you so much for walking us through the set up of the phone!!

The only concern was a long wait for a phone. This occurred due the fact the phone wasn't in stock. After waiting for approx 10 days, I called & a phone arrived the next day. Great service. If y'all have a problem, just call. Very easy people to work with.

My initial interaction was not great as I had to go through the automated process to activate the device. However, once I worked directly with a tech I was able to get the device active easily. I am happy with the ability to get an expensive device replaced when needed.

As a mom of 3 teens, I am happy, glad, relieved and thankful to have Asurion. Let's face it, accidents happen! Since I have have Asurion, I have some peace of mind when the accidents occur with my teens' devices. Working with Asurion to file a claim has been simple, easy and ends with a peace of mind for making the decision to sign-up with Asurion! Be "assured", they are on your side!

Great service and very knowledgeable. He knew a lot of information, showed me how to set up my device, very polite and keep up with what I was inquiring about. Very good with customer service and kept me on the phone til my device was fixed.

Very impressive. Took care of my needs immediately. Very little wait time for a new phone. Always great service. Would highly recommend them to anyone, because the staff is so friendly and always willing to help make your experience a great one!

Service was fast and courteous and they were very easy to work with. I received the package within 2 days. Great service. My grandson's phone got wet on accident and I just filled out the information online and called to verify

Dropped my Samsung Note 8 and had a tiny crack on edge of screen... Made it unusable. I was able to get it repaired locally for $29. Great deal. Thank you for your great service. I wouldn't hesitate to recommend your service again.

The process was HORRENDOUS!!!! It was absolutely the WORST experience with a company I have ever experience in my 62 years. My wish is there were another company to insure my phone and most likely will discontinue as it would be easier and reduce my stress level to simply pay for a new device.

It's always a great experience when I have to replace a phone. I've never had any problems and it is always a pleasure dealing with the technician. The delivery time of the phones is exceptional & I highly recommend Asurion. Thank You!!

Service tech was amazing - quick and easy repair of screen. However, her appointment time was not what I was told and I had to call to get an update. What I was told and what tech was told were different - therefore, four stars instead of five.

No problems at all. My daughter got her new phone quickly. Easy to file a claim and easy to return the broken phone. The local store helped us with getting the claim filed and called from the store to Asurion. That was great customer service.

Very easy to deal with. Wonderful that you can speak with a person. Very fast delivery of phone. I would recommend for everyone. I rarely insure anything but the phone must be insured. I am very satisfied with the service I received.

I was carrying my phone in my hand as I was walking past a public golf course and the phone was hit by a stray golf ball (thank goodness it was the phone, not my hand)! Of course the screen shattered. I went to my local ATT store for help. The service there was great! Claim filed in no time. I went home and three hours later I received an email that my replacement phone had been shipped (and this was on a Saturday)!!!!

Easy to fill out claim and quick response. Our replacement phone arrived quickly after we filled out claim. I had to go to Att then Apple store (took hours). They checked not working phone first. Once they told me the phone was not fixable by them I filled out claim online. Claim and instructions were easy. Directions were given to ship back the old one at no charge. Email received when damaged phone was received and claim completed. Definitely worthwhile to have insurance after phone just died and not worked! Thanks.

I usually call in my problems but this time I did it online. It was so easy. But Asurion all the people I ever talked to there always so helpful. I'm within a day I had my replacement phone for my third Samsung that blacked out.

It was easy to file the claim. The new phone came next day. Setup was very simple and quick to completely transfer photos, contacts and apps. The return packaging was complete and simple to use. Thanks for a great experience.

Very Professional. Had an issue with tracking number not displaying through the hyperlink. Issue resolved quickly over the phone. Delivery timeframe was right in point and the replacement phone was in excellent condition.

Receiving the phone and completing the claim was easy. However, it's just the price when it comes to the replacement device. Asurion does a great job when it comes to reminding notifications as well providing free shipment and the materials.

Customer service was very helpful. Thank you again. They did their very best to help me with my problem and they were very understanding about my issue. They went beyond what I thought they would do and sent a new phone out the very next day.

Great service, on time, and fast with the repair. Also very helpful when I need the tech to leave my phone in the mail while I go back to work after he fix my phone. He repair the phone quickly and called me on my work phone to let me know my phone is repaired, and in the mail box. They went above and beyond. Thanks.

Paid insurance for 6 years on my phone. It began to freeze up. Asurion sent a phone far worst. Cannot send or receive calls from this new phone. It is worthless, will have to get a new phone from the store as I am learning this may be a used phone.

Great service that was very personal & more than satisfactory. The Agent I spoke with on Saturday was fantastic and very patient with me. The process didn’t take forever and everything was explained along the way so nothing got lost or caused confusion.

We went Sunday to store. Got deliver that evening 5-7pm. Never came. Called cust. Service and did 24 hour delivery. Never came again. Was delivered Tuesday afternoon. And y’all say same day replacement. 3 days is not same day. It was my husband’s business phone which is why I have the $25 a month insurance. It was the first time using it and it’s not worth the price. Been paying for 2 years on it $600..And still have to pay $125 for Replacement phone.

Called on a Friday with my wife’s iPad (dead battery). We had replacements on Monday. They assisted with activating the new SIM card. Very pleasant experience. The insurance was a great investment and I strongly recommend everyone get the insurance.

Came to house, early and on the weekend. Fixed phone very quickly. Made sure everything worked and that I was completely satisfied before leaving. Was an awesome experience! And great price! I would definitely recommend this company. Very easy to set up appt. They came out the very next day very early.

Very fast service, easy to fill out claim and great instructions for setup and return of my old device. The entire claim process has been very easy and got me back up and running faster than I thought. When I rely on my phone for work service like this is a lifesaver when I have an accident with my phone.

Received my replacement today but had to do some chasing down with FedEx. Overall a good experience. I took my phone in to AT&T and had them transfer everything over. Good experience. It is well worth it to have insurance. Thank you.

They were really easy to work with and the phone assistant was very patient with me. I would recommend them to friends. The phone was delivered on time and you can track it, had return box in package. They really did a great job.

My husband lost his phone. Insurance coverage replaced it quickly. You also provide help to start it up again. He felt so bad about losing his phone. It’s been a relief to be able to get this product coverage. We felt overwhelmed however we also got support to file computer forms necessary. Hi.

Problem free replacement of a phone with a cracked screen. There was a short delay as the model was not in stock. I was notified of the delay in advance and had no problem with the delay. I received a brand new phone the same model as the old one.

Very prompt service and the service man was polite and on time. They Scheduled the appointment in less than one week and I really did everything online so it was easy. The serviceman was quick and efficient.

They took their time and guided me through returning my phone and took time to explain what to do when I received the new phone. And to contact them after I received my new phone if I had any trouble getting it activated. They also sent me a couple reminders that I would need to send my old phone back so that I would not have an extra charge.

I spent an hour in the store not getting any relevant help. Plus waiting for the representative to open the building well after opening time while he sat in the back of the store not doing anything. Less than 20 minutes with the Asurion rep and all was good again. Truly happy with the service I received.

It was fast and easy. I just wish I was offered for someone to deliver same day or next day. I was offered that with a recent claim on another phone. That was awesome and the person was fantastic and super nice.

My phone did not work at all, I put in a claim and received my replacement phone in 1-2 business days. Although I could not recover my contacts I am very happy that my doctors will be able to contact me! Thank you so much for the fast service!

All went well. Received new phone as promised! Customer service was helpful and pleasant! Thank you for your assistance. Glad I have insurance. Thank you over and over and over again. Dont know what else to say. Thanks again! Till next time.

A rare situation anymore: A company with a website that is easy to use; fast service; and excellent employees who do a fantastic job. Thank you Asurion for making the repair process extremely easy. A great value that every cell phone user should have.

Easy and convenient. Timely appointments. Thank you. The technician contacted me per website requirements. He was observant mean what is mask that his job. He was in and out of my driveway in under 15 minutes. He was young. I was very surprised to see that the job is completed by such a young person. Thank you.

I received my phone next day. Great service, received my phone and everything was like new. Great service and I will recommend to my family and friends. Thank you for the service and I glad to have my phone insure with your company.

The speed getting the phone here was exceptional. Plenty emails informing me what was going on. Not sure how the email I got today is going to turn out. You asked that we delete all information from the phone before we send it in or we would be bill $275. The phone is inoperable or we would not be filing a claim on it. I plan to send an explanation. We'll mail the phone this afternoon but concerned how that is going to turn out.

Thank you for the replacement phone. Received on the day you promised. The representative I spoke with helped me solve my issues and explained what my resources my plan covers with compassion and simple explanations that I could understand. Thank you again!