Asurion Reviews

I'm so happy with my service. Fast and efficient for my busy schedule. Easy to follow instructions setting up and returning my phone. 5 stars all the way! I highly recommend and will always use over and over.

Replace phone. The deductible too high. The phone came fast and easy to return. Some problems getting everything changed over. Will keep the plan. Cheaper than buying a new phone. Seems always hard to transfer pictures to computer, have had some corrupted ones and lost the pictures for good. Not happy about losing pictures. All in all not too bad of an experience but a long time on the phone to get everything done. Like the accident plan, which they will accept accidental problems. I don't think they cover water damage which is too bad. Although never had that problem. On one replacement phone had to go back to factory reset and got a new phone. Big hassle and a lot of time on the phone getting this straighten out each time.

Prompt and fair protection of my mobile devices on two occasion. Could not imagine better service. Online form takes care of everything but they do have live people to help if need be. I would not hesitate to recommend Asurion or Att for that matter.

I was very pleased with service and it didn't take long to get approved and the delivery was on time and the product was intact and we were able to get it activated. So very pleased that I had insurance on.

Very good experience. Got a response right away that they would send a new device, plus instructions to return damaged device. This was the most expeditious response I have experienced with Asurion. I would highly recommend your service to my friends. Thank you.

Phone started acting up, took to Apple store, they ran test and checks on it and found that phone had and was the issue. Outstanding. Quick and fast delivery, thanks returning old phone in a day or so. Thanks again.

The process was super simple and quick. I went online answered a few questions and didn't have to pay anything right away.. It was perfect. The only thing was that her phone wouldn't turn on so we couldn't transfer anything over. Wish there was a better way.

The technician was professional, efficient and pleasant. He arrived on his scheduled time and finished the repair well ahead of the two hour timeframe that was told to me. The repair was done expertly right in my yard. He reviewed the work that was done and asked if I had any questions. Very good experience with this individual.

Fast and mostly painless. My wallet did take a hit, but I suppose when your phone is your only means of communication, as in my case, you can’t put a price on peace of mind. The rep was excellent! All in all a great exchange!

You guys really took the time to listen to my issue and was able to resolve the situation. And to top it off you guys were able to offer me an upgrade me to a new phone due to the out of stock and my issue with my phone. Thank you so much for your help and time.

The whole process was so simple. Everything was handled quickly and explained to the full extent. Best experience hands down. I would highly recommend the service to anyone who’s not sure if the insurance is with it… it most definitely is and the techs are understanding and informative.

Phone came extremely fast like within one day, discounted deductible was a pleasant surprise. Excellent experience. Would use this service again in the future based on this experience. All the materials came with the box to make the return an extremely smooth process.

Phone won’t download the software. I tried 3 different times connected to internet. The broken phone has nothing but lines in it so I don’t know how to erase content. New phone won’t finish the synchronization of my other phone. So at this point I’m still in the same situation.

Fantastic experience!!! I had actually forgotten that I had mobile insurance when I broke my phone. The claim process was extremely simple, and I had my new phone the very next day. I will keep Asurion on my phones for as long as I have them.

Everything was great except the deductible which I think is very expensive and I didn't expect that much considering the monthly insurance premium but I didn't have another choice. All the rest was great meaning the claim and phone delivery.

Received my phone in 24 hours at an out of state vacation address. I was so worried after my phone was damaged and I was hours away from getting on a plane to travel 1000 miles from home. I had a great worry free vacation. Thank you!

I received a call about my old phone needing. To be sent in. I told them I didn't receive the prepaid envelope to send it back. I was told I’d have one sent to me within ten business days and failed to receive it. Now I’m being charged for something that’s not my fault when I’ve asked for an address or something to send it in myself.

My phone died unexpectedly and Asurion sent me a replacement phone within 48 hours. They made the entire process quick and painless. I’m so glad that I purchased Asurion Insurance, and will continue to be a loyal customer going forward. Thank you for making the entire experience stress-free!

Phone claim was filed. The rep explained phone would ship out once the phone was available but might be a day or two because it was in back order. Today I called to check on the device and the rep said the phone was not sent yet because the app "find my phone" was not Disabled on the device. No one attempted to contact anyone on this account to explain the need to disable that although it sounds sketchy since the phone is having malfunctions and that's why she cannot use the phone (reason for using the insurance in the first place). I spent too much money on monthly premiums (5 phone lines) plus a $275 deductible which they charged already for them to not send out the replacement. This is insurance fraud. They can't take your premium and deductible then refuse to send you the replacement phone.

Quick, fast, easy and most importantly, the phone was in good shape with no issues. Relatively easy process to get the replacement sent to you, even easier to return it with all the packing included. Having this insurance company is a smart move. Won’t be without insurance ever, price is right, service is good.

We had a phone that quit working. We called Asurion and they hit the ground running. We corresponded with them and had a new phone within days! The sending back the damaged phone was easy and clear on instructions. Very much appreciated being taken care of immediately. Great people to work with!

I had a broken face on my phone, replacement was done very well. Took a while but if I was the only customer they could not stay in business. Very professional and courteous. Good location and easy to find. I would recommend them.

Initially we were told that the phone we ordered was out of stock with no estimated delivery date. No other options were offered. However, when I called your CS Rep was very helpful and understood the urgency and overnighted a phone for my husband who depends on his phone for his work. She was very helpful, kind and efficient. She gets 5 stars. *****

Excellent work! He helped us out with everything and was very nice. Always said yes to us and was able to do what we he could. He answered all of the questions we had. He did an amazing job with everything.

I had to look up how to deactivate/reactivate my devices on my own. Your links didn’t represent what devices I was trying to add/delete, and the links were incorrect. I appreciate your speed, but get caught up on the technical side.

I very happy with the service and my phone now is better than my first one. Thank you. I liked the fact that I had my new phone the very next day and it was a better one and easier to use than my phone that I had before. I would like to know. Does my bill go up now that I've used my insurance? The first time though.

The only thing I didn't like and I disagreed is that you guys charged me the $200 deductible and they still couldn't fix my phone. That's the reason why you guys send me a new one or repaired one and I have to still pay out $60 out of my pocket so they can reset my new phone. Other than that the service was great I guess.

The process was very easy but more expensive than I expected. My phone came fast. I would have like to receive notice when you received the broken phone. Also, the phone I was sent was suppose to be new. It has a poor battery life and doesn't operate as fast as my other one.

My phone was run over on a gravel road. I called and had a phone delivered the next day. The only real problem I had was that I could not set the phone back to factory settings. Today I got an email saying that if I did not do that I would be charged $275. I tried calling and was on hold for a long time and ended up leaving a voicemail. No one ever called me back.

Service was pretty good, however replacement phone was on backorder for a few weeks. But after finally receiving phone all was good! The initial contact with Asurion was very informative & internet updates were great! Overall service & interaction was great!

Great experience, started phone claim 10:20 p.m. Sunday, by Tuesday 9:02 a.m. my new was in my possession. The process was so fast I had to wait 3 days to use the phone awaiting my Otterbox and screen protector to come in mail. Amazing job and thanks

They charged as much for the insurance as I owed Verizon for remaining amount on account for the phone which was dumb. ASURION SHOULD CHARGE LESS THAN THAT AMOUNT. It was 229.00. That is a crazy amount for a claim.

Just like previously...always a hassle to use Asurion. Not only do you pay every month to be insured, but then if something does happen, you have to pay an unreasonable amount for another phone! So I paid $129 and got a phone that would not work! Tried for 2 days. Had to go through the "crappy" automated system again...and once again not only was the original phone not listed as LOST...but now we had to wait another day to get a 2nd phone!

I wish I could have gotten my old LG phone fixed. They could not replace my screen glass. LG does not make phones no longer so I had to settle for a Samsung S 10. It's still a great phone. I wish I could have gotten an LG

Overall, I found my experience with Asurion very satisfactory and pleasant. Representatives were curious and friendly. I would recommend your service to my friends and family..You made it very easy to get through the process and I received my phone in very short order! I wish that the fee was lower though!

Thank you for doing wonderful job. My phone is brand new again so I’m happy for it. Lol. I’m definitely staying with my contract. I was thinking of canceling it but now I’m definitely not going to. Y’all did wonderful job.

Great service, lost my phone while on vacation in Santa Fe, New Mexico. When I got home I filed a claim online, needed to call representative regarding my home address and phone arrived three days later in Hawaii via FedEx. Definitely recommended!

Did a great job with time to get my replacement phone. I would use them if needed. This is my second one. First was stolen. This one I left in the airport. So in other words get the insurance from these people. They are great.

Getting the paperwork submitted was a little harder than I think a lot of people would be able to accomplish. Luckily, my printer scans documents/pictures and I am have experience working with computers at my previous job (now retired). Getting the phone was really quick, as promised, and the return of the old phone was easy to do.

All went smoothly. I do have one additional KUDO for which I would like to thank you. -- Unlike most places where I have made purchases or otherwise needed assistance, you waited until I had a chance to actually evaluate before asking for this review. Many of these services and shops are asking for review almost before receipt of the item or service. Thank you! And well done.

Hate automated system, but getting to a live agent was worth it, SHE WAS AWESOME! Calmed me down, really made the whole process much less stressful. She was kind, well spoken and easy to understand, knowledgeable and SHE DESERVES A RAISE...Did I mention being visually impaired? I can be difficult. Jaqueline deserves a raise...Seriously...I never say that!

The process was quick and customer service was great. Very satisfied with the services. Would highly recommend this insurance to others. It really comes in handy when lost or damage occurs. Anyone who has an electronic device, get Asurion's insurance.

My old I-pad went haywire. The Asurion Employee that I spoke with took good care of me, and handled the claim in quick order. My new I-Pad is all set up and working perfectly, and the old one is enroute back to you.

Great service from the fixit team. The techs were very friendly and knowledgeable. Only suggestion is to make sure people know it is located in the Staples Store. Was hard to find the location as not marked on the building. Thank you!

Claims support specialists were very knowledgeable and very helpful in the claims process and in the resolution of the claim. I was very well taken care of by the claim specialists at the claim center. I am very pleased with the service I received.

Filing the claim was easy. However, there was no way to go back and look at the claim I submitted. I received a different color phone than what I thought I had selected. But there was no way to verify this. I also wasn’t sure if I got insurance on the new phone, and again, no way to go back and check or change it. When setting up the new phone, I encountered an issue. I went on the website to chat with someone about this but all I got were automated responses, no actual human. This so incredibly aggravating. I found an 800# to call and they also were of little help. They did refer me to Apple and provided the phone number but this took several minutes for the customer service rep to access it for me.

Received everything on time and exactly what was ordered. I was able to do complete the entire process online and as such made it very easy and comfortable. I did have an issue with Turning off Find My Phone but was able to follow the links and directions from your site on how to log into our iCloud and turn it off. The entire process was very quick and simple. Thank you.

I was happy with the speed of the replacement phone. Unfortunately I can't find information on the phone I returned. I do not want to be charged for it especially when I mailed it back. An email that it was received would have been awesome or a link saying transaction completed. This would have earned a 5 star review.

I had a very good experience after my phone shattered. I was heading on vacation and Asurion sent my phone to me at my niece's home closer to where I was vacationing. It worked out perfectly. I also cracked the screen two weeks after I received it and a tech came to my work to fix it. It was great.

This service was prompt and no questions asked. Phone replacement is working fine. Instructions were clear. It was easy to return The broken phone in the postage paid USPS envelope that was provided. I would recommend this insurance service to anyone.

The claim process was very easy to fill out. I received the replacement phone the next day. The process of transferring all the data and contacts and moderately difficult just because you don't do it everyday. All return instructions easy to follow.

This has made the process of getting a replacement phone super easy! The new phone came within a day and sending back the damaged phone couldn’t have been easier. Everything that was needed for the return was included with the replacement. Great service!

It took 3 appointments before I could finally connect with the tech. First time he was calling the phone that needed repair. Second time he got to the house, took a picture to show he was there and texted me when I plainly stated in the directions to call me and then left. He almost left a third time when he said there were no spaces in front of my house and I told him to park across the street. It was my grandson's phone and I was trying to get it fixed for him so I could send it to him in boot camp and it took almost a month longer than it should have to get it fixed

One of my daughter's cell phone got a cracked and shattered screen. There isn't a location near us that could repair the screen. So on the Asurion site, it listed that she could get a replacement Iphone 7 for the $29.99 instead. That was a great savings for us, because the month before, we had to open a claim on my other daughter's Iphone 7 but had to pay the full insurance deductible of over $100 dollars. I'm REALLY glad I got insurance on these teenager's phones!!!

Painless! I had no problems due to the help I received at the Port Orchard AT&T store. I received the phone 3 days before it was due to arrive. I would recommend this service, and will continue to use it myself.

The replacement phone was delivered the next day. Very convenient and quick! We did not have to be without a phone for too long. Asurion has always helped in tremendous ways with my insurance claims. We also learned that there are other options for cracked screens (repairs at local suppliers) which is good to know for the future. But for this claim, a replacement was required due to the damage the cracked screen caused.

Very good representative to help me very understanding when I was explaining My problem, received the phone in great time. The phone itself is great, great company to have for insurance concerning your phone if something should happen to it

Our replacement phone was received within 3 days of making our claim. Set up was easy and one phone call to customer service helped us with quickly setting things up. Our rep was also able to provide some quick tricks for regaining more of our lost information.

The process was quick and easy, had my replacement phone within a day or 2, just as I was promised. The whole set up was easy to complete. No problems at all, so glad that I had the insurance in my phone.

Only issue I had was the amount of my deductible was $299 & because my replacement device had bigger GB, my deductible was $250! I don’t think I should have to bear the extra cost because the phone I had could not be provided…not my fault.

Professional, courteous service by representative with timely delivery of replacement phone. Easy to understand instructions about set up and return of malfunctioning phone. The most difficult part of the entire transaction was figuring out how to contact Asurion thru AT&T site.

I received a replacement phone within a day. I contacted customer support and was able to get help in a timely manner. The insurance is helpful to have but the deductible is too much. I am happy with the promptness of the help.

The young man, was courteous, knowledgeable and friendly. He took the time to explain what he was doing and where to find the information needed to complete the work. Thank you for a smooth transition, and taking the time to help me understand the process. You went above and beyond!

I’m very happy with AT&T, I would recommend to all my friends and family. My service was great I’m overall a satisfied customer and will never change to another carrier. I highly recommend AT&T. Fair prices and customer relationships are wonderful.

My replacement phone was delivered the next day. I was able to copy the data from my phone with no problem. The phone to phone copy did seem to take quite some time. I was able to use my current SIM and was using my phone quickly in the process.

Easy fast and safe. Really glad to have a quick service to get my phone replaced with another one with less than few days. I will recommend this service to others in my circle to get insurance on your phone through each carrier that supports this service.

Dear Sirs, I was impressed with the quality of top customer service I received from your service representative Raven. As a senior citizen, I found her to be kind, patient, knowledgeable and had a positive attitude. She is an asset to your company.

Service was fast, prompt, and incredibly easy. A solid experience all around. This is the second time I have used the insurance to replace a broken phone. The online process is self explanatory and the shipping was fast. The follow up was great.

I called to edit my insurance claim on one of my phone lines. I previously filed online and didn't select the accurate claim reason. The customer service agent I spoke with was very helpful in getting my issue resolved. She reviewed my account and made me aware of all of my options. She was able to get the proper file claimed and resubmitted. The interaction was clear and concise and I am very pleased with the service!

Great job, prompt timing and finishing, clean new screen. He came to the door wearing a mask and even if I don't care if people wear masks I suppose all the crazies will be felling better about that. The payment was low so that's a plus.

The woman I spoke to in the phone was one of the best customer service reps I have ever dealt with. Very nice, and knowledgeable. She walked me through the entire process. The new phone showed up the very next day.

Very easy process and a replacement of a new phone was fast. I was Very pleased the process. My Granddaughter was happy and that makes me happy. I thought my insurance paid it all, and I wasn’t expecting to pay 125 dollars.

My mic got damaged. The claim process was easy & quick. Had my new phone within 48 hours of filing the claim. No hassles & no long waiting process. The only thing was it was hard to get a good clear picture of the documents I had to provide.

Quick and easy response. Very satisfied with the results. I got my replacement phone in two days and instructions on how to download my information. The lady on the phone was very courteous. I had to follow up to understand how to download my info and they were very helpful.

Replaced my missing/stolen phone. They confirmed that they would replace it within an hour or so, on a weekend day, and shipped it quickly. It arrived well packaged and in perfect condition. Included were instructions on how to activate the phone, which were also sent via email.

Great service, I was hoping my replacement phone would get in a little bit sooner but otherwise great way to fix a blunder that I had made on my behalf. There's really good people still out in this world and these people are still one of them. Even offered to take my other phone back for free so it wouldn't cost me as much.

Accidents happen. My son's screen cracked when his wheelchair ran over his dropped cell phone. Replacement application was a breeze. Receipt of phone occurred in less than a week. Follow-up questions actually answered by a very helpful human being. Thank you. :)

Couldn’t ask for a quicker no hassle process. Phone was shipped immediately. Asurion played no games whatsoever and lived up to their billing. Highly recommended! It is definitely worth the money if you have an expensive iPhone to seek out the insurance.

My claim for a replacement phone through Asurion insurance was very easy and I was very pleased with my experience. My old phone was no longer keeping a charge. I’m happy with my new phone and would recommend Asurion to friends and family.

Lost my phone and was upset, text them and rapidly they replaced the phone for me, we are seniors and truly need our phones and was so happy they replaced that phone...the person taking the information was courteous, understanding and helped me fill out my forms.

I found the individuals I dealt with to be professional, courteous and competent. I had an immediate problem with a replacement phone and I thought it might be a real hassle. Not so, your personnel solved the problem right away. It cost me about $20 extra to do the second data/photo transfer. Small price to pay on my part for the great service on your part.

It took a long time to get the replacement but they did keep us updated on it. Other than that everything was good. We like the phone that we got in. It works good. Thank you so much. We are happy with it.

The person I spoke to was very friendly, efficient and helpful. She got the problem solved very quickly. Very easy. I was on an errand and the call took no time at all. We received the email about 1/2 hour before the cutoff for shipping. We received the phone within two days.

I received the replacement phone the next day after making the claim. The estimated time of arrival was 2 business days. It was easy to activate and the customer service representatives were very nice. I even called late at night and they were there to answer the phone.

Everything was great!! Old device is on the way now. I received it so quick too! I was Very shock. Ordered it two days ago and received it the next day! Woaaah! Asurion through AT&T is definitely great! And I work For AT&T too btw! So I surely know it’s a great company.

My phone screen went out 9/22/2021; I went to At&t. Nothing was done. I was then told to file an insurance claim, it's 9/27/2021, and I'm still waiting on the replacement phone. I haven't been able to use my cellphone six days now fully. Asurion/Att should have overnighted the phone.

The situation was handled very quickly. The phone arrived exactly when it was told to me it would be delivered. I had to pay a fee even though I had insurance. I really couldn’t understand why I had to pay a fee, but I am glad I got another phone.

The issue was not fixed, and there was no follow by an Asurion Representative. I feel Asurion completely missed the mark on customer service. I felt the representative I did speak with rushed me through the process because her shift was ending shortly.

Replaced phone quickly. It came right away and claim was processed with no issues. The phone was not staying on. The new phone is refurbished but it had all accessories and works great so far. Supplies needed to return old phone were included.

Fast, accurate wonderful. Store folks were kind, very knowledgeable and took time to show this over 70 person what we were doing. They were efficient without being in a hurry Like small town store service...no better compliment from this Bastrop growing up country town girl who now lives in Austin. I wish there were more businesses like y'all. It was most enjoyable. Thank you.

The whole process to report a claim was painless and easy. The repair store was easily accessible and the employees were friendly and prompt in their work. I was so pleased that there were no hassles! Thank you for great customer service.

Came and fixed two cracked screens so well! The repairperson came on time and professionally fixed the phones very quickly! I was very impressed with the prompt and professional service and how new the phones looked when he was done!

Thank you so much! Keep up the good work! I never had a problem with my insurance carrier. They always keep me happy when it comes to my cellphone! This is my wife first time dealing with the insurance carrier and she was happy too!

This review would have been 5 star but phone shipped a day later than promised. No problem as old phone damaged but worked ok for another day.. I've dealt with Asurion prior and always received great service. I'll continue to deal with them in the future.

They were fast even though they informed me that my phone was on backordered and could be months before it's in stock. 1 day later it was at my house. I was very pleased and look forward to doing business again in the future well accidentally that is. But Definitely is a pleasure doing business with your company.

Glad to have my phone back. Talked to your company for 30 minutes after trying for 2 hours to get new phone to work. Told me to go to AT&T. Spent 2 hours there and finally put other Sim card in and got it working.

I have an affinity for destroying phones. The last 2 times I filed my replacement was here the very next day. This time its speedy arrival in actuality saved my life. I am still in awe of the rapidity in which this was accomplished. THANK YOU.

Fast shipping and response time! I got my iPad stolen at an airport and they responded very quickly to my claim. They overnighted my replacement iPad, and the folks on the phone were very friendly and helpful to me. I’m so glad that I paid for insurance on my iPad as well as my phone. The only issue I had was with the PIN number, but AT&T helped me straighten it all out.

Super fast and easy service. Super friendly employees and amazing helpline. Gets issues resolved in an efficient way and answered all my questions. They definitely know what they are doing. So glad I have this protection plan. Would definitely recommend.

The process was super seamless, I am thoroughly impressed. My first time ever filing a claim and Asurion surpassed all my expectations. Thank you for a job well done! I would not have had it any other way. Asurion is the best hands down. No other can match the level of service they have provided.

Asurion does whatever they can to avoid paying or honoring a claim. If there was an option for zero stars I would have chosen it. Terrible customer service. If there was another option for insurance I would change.

One of my kids lost their phone and you guys had it replaced in 2 days from when I called- thank you! Trying to get your phone number is a little hard but once you get it you guys are always good. Thank you for being one of the few things that actually works!!

The claim was flawless and the replacement received quickly, which enabled us to be able to get a working phone up and running quickly. The box came with instructions to be able send the disabled phone back quickly, Thank you!

Very quick and easy, however had difficulty communicating with the phone operator due to language barriers. At one point I knew how to handle the rest of my issue but they didn’t quite get that and I was embarrassed to hang up. Amazing though how the website is only a couple steps and quick to use.

The phone system was horrible. Very difficult to get what I needed. Once connected, however, I had a terrific response from Raphael. He was very clear and easy to understand. He answered my questions and I feel confident I know what to do. He's a real professional.

Service was excellent. Received phone the next day. Set up was easy. The claim online was easy to navigate. We had 2 claims this year so now I can’t get insurance on the iPhone we just replaced. Would recommend insurance. Hopefully I can get again.

Person taking the information was courteous and friendly but difficult to understand. Phone arrived very quickly. I was impressed. It did however, take a long time for you to acknowledge that I sent the phone back. I have also had trouble in the past where I sent the phone back but you never seemed to get it. I had to prove I sent it back using Post Office receipt.

Great service. I thought it was pretty good. They could’ve gone easy on me with the price. Pretty expensive phone stolen from me you know and it would’ve been nice to have some help when I was in Europe and my phone got stolen so you guys could send a team over there for people in my position possibly going through hell but all is well. I’m satisfied with the new phone. Thank you guys.

First of all I would like to say thank you for a good job done. The service department was excellent. I received my new phone in a timely and professional manner. And once again I would like to take this opportunity to thank thank you.

Process took Longer than expected. Other than that everything worked well. Got phone quickly and associate was helpful during initial call. Product appears to be solid for now. I am glad we had the insurance.

I was directed to Verizon on the Asurion online claim form due to warranty. My iPad was still under warranty so it was replaced by Verizon at no cost. Thanks to that website that caught it and saved me some money!

I have been a Verizon customer for over 20 years. I obtained this plan for our family and we had an issue with my daughter's phone. I called and spoke to 4 people after being bounced back and forth until they finally sent me my replacement. I received the replacement; however, that replacement was not working properly. Again, I had to call and again get bounced around again until I had to ask for a manager again. At that time I was finally able to get the replacement. This company really needs to think through their process and how much time is wasted for them and their customers.

Awesome response time. Easy claim format. Got the phone within 2 days of submitting claim. ProTech setup was easy and fast. I have had several claims this year alone and Asurion makes it easy and painless to get our phones fixed. I am so happy we have insurance thru them. It's not if you're gonna need it. It's when are you gonna end it.

Everything was excellent until the delivery came late. So nothing y’all did just delivery service needs attention. Thanks for all your help in getting a phone back to us. It really hurts that a working person has to work so hard to make a living and it just take a second for a thief to steal your property. Thanks again for how fast y’all responded and got us back up and running.

They hooked me up with my replacement phone and informed me about full home insurance plans that cover everything thing in your home. Then when I wanted to use the new sim card they provided they helped me activate it as well.

The initial contact was good and went as expected. The replacement came fast and the return was made. The replacement tablet was defective and the screen separated from the case very soon. They agreed to replace the defective replacement but initially tried to blame it on me to collect another deductable. Then they sent me a smaller tablet. I contacted them about that and they initially said I had to accept a smaller unit because mine was discontinued. I had to raise a big stink over the terms of our contract but they eventually sent me a bigger one instead of a smaller one. In the end, I like the new tablet but I should not have to try that hard to get someone I pay to own up to a contract.

The process was explained to be a simple process. My phone took a little longer to arrive than I was initially told. Once arrived instructions said to swap out sim card and would be good to go. The phone I received worked while I was in my home so I assumed all was well. When I left my home the next day and away from WiFi my phone said "No Sim".

The guy who fixed my screen was here on time and so prompt. It literally took him like about 15 minutes and my phone looks brand new. He was great, and nice. There's not much else to say, but I'm thankful I thought of this option instead of replacing my phone completely. I thought I was going to have to pay over $200 for a whole new phone.

Very helpful claim web site And quick delivery of replacement phone. Put old phone in mail today, hoping there is not an issue with it getting to you in time. Not sure how I would contact you if it doesn’t get there on time though.

The people at the store were knowledgeable and very friendly. I was surprised by the people working there. A one service and informed us of everything. They called us with a problem and they were very understanding while I was remembering log codes.

Great, I tried online and it said my account was locked so I called the lady walked me thru it. Easy peasy lemon squeezy. Would use again. Very much loved the experience. No long wait time or anything. Asurion good job.

I received my replacement phone quickly and with no problems. I love that the replacement phones are brand new and not refurbished. The instructions to upload my info from lost phone was easy to understand. I am so glad that there is great insurance for phones.

Fast and very easy to do it, I got a new phone as replacement for the broken one. The process is simple and the only thing is the deductible is higher now but it is still less than paying for a new phone.

Package arrived as scheduled, the claim was handle in a timely manner without difficulty. The contents arrive without damages or dents. All necessary contents were included as described. It was worth the time and wait. My son will enjoy his replacement as promised.

Dropped phone in water. It was totally submerged. Took for repair but totally shot. Got online filed a claim. Phone was replaced next day and sent a prepaid pack to return old phone. Doesn't get any easier. Wish all my dealings were that easy. Thanks.

The online service was great for ordering my replacement phone, but FedEx fell short of it projected delivery date by Two days. FedEx did help with finding out why my package was delayed and I got my package. I would recommend a friend.

Service was great and punctual. The claim and shipping process were simple and on point. Conversely, FedEx dropped the ball and delivery was delayed. Unfortunately Covid-19 is still wreaking havoc and there is a measure of understandable delays. Great service and a good experience all around.

Our daughter cracked her screen and was very upset. I went online to schedule the repair and the repair tech was great. Prompt, respectful and very quick. Overall, the process could not have been easier. Thanks for great customer service and care.

The service was very great and very nice and very important. The lady knew exactly how and where to go to transfer from one phone to another phone and she was very very nice and to the point. Thanks Verizon for this excellent service.

Had to submit a claim 2x. The first phone arrived next day but had a malfunctioning speaker. Called back and resubmitted the claim. It was a fast and easy process. New phone arrived next day. Everything was included in the box.

Thank you it was relatively easy. Just having to wait on the backordered device was not convenient. But understand with the world today why things are backordered. The world is in a much disarray these days. Doing the process all online was nice and the updates were good to have and watch as the process progressed.

They were very fast to respond, their associate was very helpful in helping me to get my phone unlocked when I was having trouble. Though I could complain about the cost, I feel that the monthly cost and the deductible are very fair. Keep up the great work.

The process was extremely quick and and the customer service was great. I appreciate I appreciate the help in a difficult situation. Thank you so much!! I received my product a lot quicker than I thought and the return process was extremely simple.

He was very professional and and represented your company very well. This was the second person I talked to. I had to wait almost 20 minutes for the first person, then 12 minutes for the second after being cut off for the first. He was courteous, and thorough.

The representative was quick and processed things in an efficient manner. They were kind and helped a lot. I appreciate how well worked to solve my issues and replaced my phone quickly. They were trained well and understood all my needs.

Was so easy to file a claim and the customer service agent was so professional and kind! Had an awesome experience with Asurion! Our phone got here in 3 days and we were really surprised on how quick that was.

The agent was very friendly and knowledgeable. I received my phone in a timely and as expected. I would recommend Asurion to other customers. It was a little complicated at first the right party to file my claim.

Excellent people skills. Customer services was outstanding. Provide accurate information and easy guide to help in activate my new phone. Our call drop and he returned the phone call back promptly when in time past I have had the experience of not getting a call back. He show empathy and compassion. Very professional in getting the job done. Thanks so much to AT&T for hiring the best qualified people in helping to resolve our issues with less stress. Thanks Again.

Impossible to get through. Provide "refurbished equipment that doesn't work like a new phone even though that's what's advertised. When that phone doesn't work anymore they won't replace it without a large deductible. This is not what was advertised. Will report it to BBB and the insurance commissioner in my state.

My son's phone cracked and I called for a replacement. The gentleman on the phone was very helpful, polite and courteous. I was extremely happy with the service provided and how fast a replacement was shipped and how everything was included in the package to return the damaged phone.

Thanks to AT & T employee at store for assistance. It was a long difficult switch. Apple download took a very long time, had to try twice before successful. Had it not been for employee assistance I would not have been able to switch phones.

I couldn't have asked for better customer service. Even though it was all online & I didn't speak to a person, it was very easy to negotiate the website. From the time I filed the claim for my phone malfunction to the time I received a replacement one was just a couple days.

I received my phone in a timely manner and it was in good condition. Packaged nearly and safely as well. I am pleased by the experience overall. Thank you. I have been pleased with Asurion each time I have used it except I preferred when the deductible was only $50 rather than over 250.

The rep was very knowledgeable and friendly. She asked me a few questions and then made arrangements for a replacement phone to be sent out, which was received the very next day. It was quite impressive and the rep was very helpful and much appreciated.

So now free speech is limited here?? Anyway, amazing and FAST service!! Great service and would go through them always! Very amazing service ten stars. Lady on phone was very helpful and the man who helped me set up the phone home when when I got it was super helpful and patient. Shout out to him.

Great experience fast services. Not cheap. Recommend reviewing your order so it is like for like. The website was easy to navigate and the online tutorial was simple. Don’t really care for the cross-selling of their individual insurance item and Outside of AT&T.

I would have given 5 stars if I would have been able to talk to a person instead of going to AT&T store. I called the number for assistance and was told to go online that there was a long wait or something to that effect.

Fast and efficient. Agent knowledgeable and received replacement next day and return was easy. Label, box and shipping return instructions everything provided. Product received was already charged and after calling agent to setup device and 5 min ready to go.

Replacement Phone arrived within 2 days via FedEx. I Needed help with clearing memory from damaged phone - help provided was very good and accomplished getting phone ready to return. Called online support and they helped resolve the issue with knowledgeable staff.

It was real quick, easy and friendly experience. Filing the warranty was quick and easy and taking it in to the store was super fast. Very knowledgeable. I would definitely recommend the Haywood Road location in Greenville, SC. When I picked it up. It looked new again. They did a great job.

My replacement iPad arrived so fast - it saved my life! Thank you so much! I use it for school work and communication so very grateful for the expedited service & attention! I would have liked for the sim to be activated upon arrival but it wasn’t too difficult troubleshooting with the Verizon tech support.

The replacement process is very easy. The steps to complete transfer and activation are very helpful. I had trouble with activation, and Lucy was a tremendous help! She answered all questions and was very knowledgeable! I would recommend Asurion to other customers.

Got the job done once things got rolling. Getting all the facts secured to ensure my lost phone is indeed lost is the key. It was and things came together quite nicely. Courteous and concisely were the content experts that handled my claim.

It was simple and easy and in a timely fashion! When I called I give all the information that was needed to process my phone replacement and the phone came exactly in two days with everything I needed to return the damaged item.

My phone was completely destroyed but everything was handled so fast. I went online to file my claim on a Wednesday/Thursday. All the steps were easy to follow and convenient as it was late at night. My phone then arrived by Friday and it was easy to transport everything.

The service I received today 8/20/2021, from representative Jay was great. As a senior citizen & retired worker of AT&T, It was a pleasant experience to have dealt with such a patient Rep. He helped me with different issues I was having and with a rushed tone. I felt that a commendation is due Jay. THANKS JAY & bless you.

Denied twice before claim was approved which wasn’t impressive. However once approved and the right person with knowledge helped me the process was smooth and quick. I wish I knew the last representative’s name that helped me on the phone. She knew what she was doing and was extremely helpful. Prior to her help I got multiple different pieces of information that helped my claim get denied.

The first replacement was a disaster... the second was good. The lady that helped me with the transactions on the second time was EXCELLENT... And so far the unit you sent is still working... I have sent a message to thank her for the assistance.

Excellent service. Technician was early which was great. Professional, fast, friendly and efficient. Excellent customer service! Thank you. I would definitely use Asurion again. I cannot say enough great things. It's tough to see good customer service these days and Asurion customer service was excellent-top notch!

I thought you all did an excellent job getting my replacement phone to me ASAP. If I remember I tried to do this on the website, but had issues and believe I called in. I am very please with your service. I little more $ than I would have expected, but see you changed your pricing upwards. I would use this service again! Great job!!! Fyi.. I never rate anyone including myself the highest rating. Because there is always room for improvement. Thank you.

My claim was taken care of efficiently by AT&T. The new refurbished iPad was delivered in just a day or so. The biggest issue I had was transferring all the data etc. For a nontechnical person it was daunting. You however did a great job! Thanks!

I could not hear incoming calls unless on speakerphone. I called Asurion and after a brief description of what was going on it was determined I needed a new phone. I received my phone by mail the following day and the nice gentleman at AT&T helped me to finalize the setup. I'm back in business! A very nice experience overall.

Very easy and straightforward to file my claim. I received immediate answers and my claim was approved very quickly. I had a new phone in 2 business days - so impressed by the efficiency of my entire experience! I was also pleased that I didn't have to call/experience any long wait times -- everything was completed online, including follow-up on how to back up my old phone and set up my new phone.

Everything was smooth going and no speedbumps, very prompt service and had new phones in the matter of days... Did it on a Thurs, got the phones Monday! I will highly recommend Asurion to anyone of my friends! Worth the money!

I'm very pleased with Asurion service. My broken phone was replaced in 2 days without many questions or any problems. My new phone arrived charged with a new SIM card. I had no problems to send back my broken phone, the instruction was very clear. Thanks, Asurion team!

I had a good experience and their response was timely manner, and the rep was knowledgeable. They made it easy and took the pain out of filing a claim. I received my replacement iPad next day and thank it was in good condition. Thank you for following through with what you promise.

Well the first replacement phone stopped working about 2 weeks after we received but you did send out another. I am not happy that we need to get refurbished phones for the money we spend. I think we deserve new phones or a more recent phone so the problems don't continue.

My daughter lost her cell during storm Ida and was so upset and her car also was flooded during horrible weather. I’m so grateful to be able to get her another cell and Asurion was amazing and helped make a terrible experience more better. Thank you!

You did a speedy replacement of my device and I would recommend anyone to get the insurance with their phones and other devices. Would wish my phone did not break on a Friday. It took til Monday the next week.

Everything A-1 Service. Professional employees know their job. The product could be better pricewise. I find to be too high. Do you have packages for the Seniors/Disabled people? It appears we’re all end up on the end of the stick.

I was surprised by how easy it was to file a claim, and how quickly the claim was processed. Great customer service! I am happy with Asurion and AT&T service. I would recommend them both to family and friends. I have been an AT&T customer for over 25 years!

When 1st getting grandsons screen repaired, thought everything was great till we were told it couldn't be repaired, then things took a turn for the worse. They kept wanting to call or text the phone that the screen was broke (you couldn't see anything). After a week or so of this everything is done and the replacement phone arrived. The only bad thing with that is they send a code to the old phone to get the new phone to work. Luckily he could see just enough to guess the code numbers.

Fast and easy. Easy to do online, constant updates by email make things easy to follow and is very reassuring! Especially having teenagers who think they’ll simply die without their phone, this service is fast and keeps the teenagers calm! Thanks so much!

Had a cracked screen and tried to fix it by mobile service. When they replaced it it broke that and had to replace that. Then found d out charging port was not working. They were completely sorry and understood and apologized for it. They quickly sent me a new phone overnight. Great customer service.

The job was completed on time at my home, in my driveway. Great job fast and convenient. The technician was also knowledgeable and helped me select a screen protector to purchase. I recommend this service for all cell phone carriers.

I wish I had contacted you all immediately - went thru 24 hours of hell trying to get a phone from a store touted to be Verizon, but they were not helpful - but after filing claim with you late in evening, your phone arrive the very next day! Thanks so much!

After demolishing my phone with a lawnmower, I contacted Asurion. They easily led me through the entire process to get my new phone ordered and promised It would arrive within 24 hours. It arrived as promised with instructions to set up the phone and everything needed to return my damaged phone. The care and concern given me was genuine and much appreciated!

Cracked my camera on my XR. Getting to Asurion from AT&T website was a little clunky, but not awful. shipped a replacement to me in a day. Returning broken was easy through USPS, they even included box tape. Deductible was reasonable. Refurb they sent was like new.

Got a replacement fast even on the weekend, though that first phone wasn't working properly at all. So had to call in for another one and got an replacement for the original replacement without any questions asked. The service and the fact that it was easy without the 21 questions is a nice touch. That made me feel worth it to upgrade to an even better device insurance option on my plan. Thanks!

Due to a 1 in a million sim card defect, you were useable to replace my phone as it did not show up on the Verizon end. But after 3 weeks of horrible contacts between you, Verizon and the "Colorado " store, it was my Asurion "angle" that finally figured out was my S20 kept showing as a Note 8. She stayed with me for 2 hours to have a 3 way talk to Verizon to explain the situation. After 3 weeks Verizon finally helped me, but is was Asurion that made it possible. :)

Was able to get my replacement phone and was easy to transfer over from old phone. And representative were very helpful and polite. Thank you all. I will tell my friends to always get insurance on their phones. It is definitely worth it. So again thank you all.

Amazing, fast, never need Apple Care when you have Asurion!! They sent the refurbished phone straight to my house in 1 day!! It took me about 5 days to back up my phone and restore the new one and I sent my broken phone back no issues!! Highly recommend and comes in handy!!

Great service. Will recommend you to lots of friends. I need all the support l can get and your company took care of me. Working with my flip phone, l am pleased and satisfied. I love the way you take care of business. Thank you for working with me on the phone. Thank you again.

Replacement was quick & easy. Unfortunately the phone has sound issues, I will need to use warranty service. I am confident that will go smoothly also, through the 16 years I have used this service with 4 family phones I have had good experiences.

Customer service was great, it was very easy to file a claim and the phone arrived quickly. I was given complete instructions on what to expect next. I took care of everything on the first call. Professional associates and wasn't transferred several times.

Great service. My phone was stolen Friday night. Monday I went to an AT&T store and they helped me. We submitted my claim and I had a new phone on my doorstep the next evening! So glad I insured my device with your company. I'm a physician, not having a cellphone is not an option for me.

I was sent a defective device. There is no cellular service and I will now be without a phone a minimum of 5 days and I need my phone for my business. My claim is under review even though in my 2 hours on the phone with their customer service they said I was entitled to a replacement (ya think) - horrible customer service.

The service was quick and the staff was extremely professional. In addition to that, the Asurion claim process was quick, easy and user friendly. Good job all around when it comes to the claim and speedy repair. I was expecting that I would be days without my phone. But because of the many options given to me, I was able to get my phone repaired in a matter of hours. I don't have to tell you how important time is these days.

Claims process was clear and easy to follow. Repair appointment easy to set up. Multiple appointments available. Repairman called before arrival at my home. Was on time. Had ID. Fixed the cracked screen on my phone in about 20 min. Process went exactly as described online.

They sent the replacement phone in 2 DAYS!!! Easy and no hassles plus they sent an iPhone 7 Plus which I love. So glad I have this insurance for just this reason. Didn't have to spend another $700 on a new or replacement phone, only cost me the deductible of $125.00. I recommend paying for this insurance.

Representative was great extremely knowledgeable and helpful! Thank you for shipping my replacement phone in a timely manner. I always recommend to my friends and family to get protection. I haven’t had any issues with any of my Asurion replacements.

Super fast & efficient. The only downside was having to pay $200 for a phone that I could only valued at $75. I think we should only have to pay the value of the phone, if it's less than the deductible.

The survey process and exchange process was super easy. My new phone came quickly. Instructions to set up the new phone were clear and concise. The return packing included was easy to setup. Thank you for your help with this, Asurion

We have been with you for some time now. Many agencies try to get us to change but we will have nothing to do with that. We are always notified when something is coming due and we know that your agents are looking out for our best interest and a fair price. Always a pleasure to work with all of you. A++++

I didn’t think the Verizon agent was very helpful to me. I walked out with more questions than when I walked in. I take responsibility for being ignorant of how insurance system works. I found agents in hometown of Chico, CA, much more patient and helpful. I felt dismissed.

My cell phone dropped, broke, and died. I went to the Verizon store (there was nothing they could do to help, but did give me a phone number and told me to call Asurion). I did and within 20 hours (and $199 later), a new phone was delivered to my door. Amazing. Above and beyond.

I had Note 20 and they never find replacement so they give me S21 and I don't like. It's not working like Note 20. I think it's not worthwhile to have insurance. I should not pay this much money for nothing.

Aloha, My son's phone was stolen and the same day I suspended it with Verizon, I made a claim with Asurion and the next day this replacement came in. The cool thing was that they didn't have the exact same phone so they have him the next one that they had. Mahalo Asurion..

i have paid for insurance for YEARS on my Moto Z phone. When it came time to replace it you charged me a $185 "fee". I could have bought a new Moto Z for that!! All my insurance premiums were WASTED. I will NEVER buy your insurance again.

My technician was prompt and right on time. Finished my phone and restored it to near new condition. Took less than one hour than 1 hour and he was very friendly with a great sense of humor about how I broke my phone.