Asurion Reviews

Asurion did a great job with the loss of my phone and replacing it. Also had the best service when my phone was cracked. Had a service tech show up to my home and had up in running in 30 min.. Thank you Asurion.

Easy to manage on the Asurion website. Placed replacement order and the order was shipped to me right away. The product was perfect, easy to set up. The refurbished item was in great shape. Like new. Will definitely recommend again.

I am a Senior (74yo) and had problems with the sound on my iPhone. I couldn’t hear people I was talking to, and they couldn’t hear me. I took the phone to my nearest Verizon store, and I was told that I needed to contact Asurion… I did have my phone insured with your company. I came home and called, explained my problem, and I was informed that, “NO PROBLEM”, my phone would be replaced… I received a new phone a day or two later! I am absolutely over-the-moon happy with the results from Asurion. Your company lived up to its promise, which doesn’t seem to be the case nowadays. Thank you so very much for proving that I made the right choice when I chose to insure my phone with you. I sincerely appreciate your integrity.

The screen replacement was handled quickly. This was a lot easier than replacing the phone like has been done in the past. I am seriously considering getting this insurance for the rest of the tech stuff in my life. Convenience and help with the tech might make the cost worth it.

Knowledgeable employees who provided prompt, courteous and friendly customer service. The customer service representatives went out of their way to make sure that I was satisfied. And they focused on my problem instead of trying to make a sale. They exceeded my expectations.

The only thing I didn’t like was the deductible just a little high. I thought it was fast but when you don’t have a lot of money it’s high. Service was fast. Verizon was a great help when it comes to set my phone up.

I am very grateful that I had insurance on my phone when it was stolen. Also, I was pleasantly surprised by the quick service in receiving my replacement phone. The new phone arrived the next day in my box after I reported it stolen.

Making a claim with Asurion was fast and easy. We received the new phone in one day after we made the claim! The broken phone was sent back within 5 days. We got confirmation that it was received by Asurion in 10 days. Great service!

Love the service. I have family plan and my kids always break the screen and the service is fast and amazing. They came to my house twice and fixed the phone same day. I would definitely recommend having Asurion replacing the screen isn’t cheap at all and having insurance is awesome.

You guys did well helping getting my phone replaced when I needed it. You made it easy for me to get it replaced and set up. I was having a bad day because I thought I lost most of my pictures of my mom and dad and with them both being passed it was nice to have them in back up.

Verizon was zero help. Asurion got expensive now costing $18/mo plus deductible is way high on an IPhone XS $259. I’m cancelling and getting all new phones from Apple from now on with the 2 year full protection program for IPhone 13 pro 512 for $8.33/mo. Do the math. You guys sent me a refurb for full deductible with a weak battery and god knows what else. I’m done with asurion.

So easy! The gentleman who fixed the phone was super knowledgeable, fast and friendly. He was great! Quick service, he was at my door - took my phone to his car and fixed it no problem. Also supervisor easy scheduling!

Screen breaks. I pay the 29.99 screen replacement. Screen repair man puts new screen on my phone. Notice 1 or 2 days later that my face recognition feature doesn’t work at all. So I go to local Verizon authorized retailer to diagnose the issue and confirm the face recognition feature Is faulty. So I call in my situation to be basically be told I don’t know anything and the resolve end being told I’m going to be sent a replacement. That never showed up and was too late to call it in because my 150lb dog had stepped on the back by the camera and broke the glass. So In conclusion I’m stuck with a phone I paid to be repaired that wasn’t and a broken phone that I have to pay the full replacement fee for a fully operational device. All because some people can’t do the job correctly. So absolute -10 star review. Absolute horse ** customer service.

Asurion saved me at least $450! My replacement phone came in 2 days and I had just forewarned my friends and family that I would respond to e-mails quickly over those 2 days. They had great instructions on how to set up my replacement phone and I am wonderfully happy with their service!

Daughter broke her screen and I called and it was fixed. This was the second time that she has dropped her phone and I have had to files claim with Asurion. I’m glad to know that if there is ever another issue it will be handled.

Fast delivery. Hardest thing was transferring contacts from the phone with a bad display. It killed me to pay the big deductible about $170 for a 8 to 10 year old phone. 100 would be more reasonable like it used to be.

You answered all my questions. You didn't give me a hard time on my problem. I would recommend you to all my friends. You sometimes need more people to where you can answer the phone a lot quicker than have to wait a long time for a representative.

My husband's screen was broken. They provided a "to your door" service. This was an excellent response. He arrived in a timely manner. We had an absolutely wonderful technician who was very communicative and let us know what was going on throughout the process. I would definitely recommend to others in the future! Thank you so much!

My account was charged for non return item. Despite not even check if it had been return. After some time & checking she discover it was in transit. On the way to them I had return as requested. This is something could been avoided. By just checking records first. They promise an refund 3 to 5 days.

Asurion was great in getting me a replacement phone. I've had 2 replacement phones Galaxy 10 5G but both phones are poor quality. I really want a better working phone. My Galaxy 10 was better than this phone. Good day.

My new Motorola Edge phone took a tumble and the screen was completely non-working. I hated to file a claim but they made it simple and easy. My new phone arrived within a day or so and I'm back in business. Thank you for your staff's work and expedited service!

Was very leery at first but they made the process seamless!! Great Service!! I will not hesitate to use them again. Thank you so much for the Asurion reassurance that everything would be taken care of, it truly was a breeze.

The service was exceptional but the phone speaker does not work so I am going to file a claim on the replacement phone. I received the phone on a timely manner and it was easy to set up. I appreciated that quick response time.

The phone was replaced within a reasonable timeframe in spite of being informed that the phone was out-of-stock and would be replaced as soon as one was available. It didn't take as long as was expected to receive the replacement

Easy, and super fast response, and delivery. Helpful and easy to understand. The instructions to return device was so easy and they pay for return..so they make it easy to understand how to return with easy to follow instructions and trustworthy solution to receiving replacement and returning old device.

Fast and easy replacement! Customer service addressed my concern while I was working and very quickly took my information to send me a new one and I had my new phone the next day! Once received had to call to activate- that was the longest part of the entire process.

I went to the Chester store - Ubreakitwefixit and O, Ryan and Andrew were not only professional but guided me through the process of repairing my computer. Chester was 7 miles from my house and I was appreciative that the supervisor allowed me to have my laptop serviced there instead of Milburn. I wouldn't have repaired it if I had to drive to Milburn. Great job Guys! Marilyn

Phenomenal/Excellent Customer Service Skills. Very friendly and helpful with all the information you need and you don't even have to ask questions like what to do, where to go or how to do it? Asurion Customer Representative makes sure you have everything and all information you need. Keep up the great work. Only dislike is the prices has went up you basically halfway paying for a new phone, used to be when Asurion first started up y'all were known for your prices/deductibles on warranty device plans. Can't say agree too much with that anymore.

They did great except that every time I called in they would rather aggressively try to sell me insurance for all my home electronic devices. But other than that, the process is almost impeccable. The prices make sense in terms of incentives. I guess I wish I could’ve paid a smaller deductible for a new phone due damaged back glass (I paid $229). But it was better than nothing.

Repair was perfect. 4 stars only because of scheduling issues. I was cancelled because repair tech was sick. I was called the night before and the man in the phone rescheduled me for the weekend. The next morning I missed a call from another Asurion person. Tried to call back and was on hold for extended time. >30 minutes. Had to use self schedule online and next appointment available was quite a bit in the future. I figured worst case scenario, someone showed up for the weekend like the first man on the phone said he scheduled me and we cancel the self “rescheduled” appointment could be cancelled.

It went smoothly. No complaints. Phone arrived in a timely manner and in good condition. I purchased a new screen cover and pink protector and am extremely happy that I didn't have to upgrade, but keep the existing model I was familiar with. Please accept my appreciation and know that Asurion did a satisfactory job in replacing the phone in a timely manner. Thanks so very much.

The process was fast and simple from reporting damage to getting new phone. The people I spoke with were knowledgeable, polite, and the best. In fact I signed up for the package covering my other electronics. I’m sure that will work just as smoothly. Happy I had the coverage, Thanks again for all your help.

I have used Asurion for many years and for many reason. It has been easy to fill out the claim form and quick response to fixing the issue. I would HIGHLY recommend the use of Asurion to anyone to take care of your issue.

I’ve carried phone insurance through Asurion for years and just recently had to make my first claim for my son’s damaged iPhone. The process was SO EASY! I was able to make my claim online… No waiting on hold for customer service or waiting days for a replacement, which was AWESOME! I received my son’s new phone the next day and setting up was very easy! I can’t say enough good things about the ease of the claim process and getting the new phone. I highly recommend covering your phone with an Asurion policy!

Thank you for all of the help! Very simple process that was able to be completed on my cellphone screen. 3 easy steps when my new cellphone arrived with instructions to follow. Every advantage was able to be processed either utilizing my cellphone or with the items mailed to my home.

Second time using your services…. Both times were easy to follow instruction, return envelope was a breeze and the speed of a replacement devices was efficient and quick.. thank you! I will definitely encourage my friends to utilize your services for any future purchases..

I ran over my phone in MFR, stopped in Verizon store in Grants Pass (OR), called Asurion, after TOO LONG a process I was verified and qualified. (Not my first rodeo), everything went as usual HOWEVER the person(S) making out my address FAILED to note it was apartment "A" so my actual delivery was delayed. I had several other problems which were Verizon related. Uncertain why I go a "recycled/refurbished" phone - instead of a NEW phone, but so far I've had no problems. I would have been greatly MORE satisfied if I could have received a phone IN THE STORE where I reported the loss - and was "verified and qualified". Other than that I consider having received value for my 'insurance' fee.

Had a few hiccups but don't give up. They will go the extra mile to make it right. They went above and beyond to take of the problem. Would definitely recommend to anyone who needed phone or tablet insurance.

My insurance phone over heats, shuts off, doesn’t charge properly, and doesn’t work unless I’m connected to WiFi. Waste of $200. After spending money on insurance and for an insurance claim, I should’ve just purchased a new properly working phone.

Fast. You get your appointment right away, they come to your house and fix it, the tech was fast, cell was fixed in no time! It is not a hassle at all. Easy to do it all from the touch of your cell!!!!

Very rapid and prompt service! I am satisfied with how quick I received the new phone. It was easy to activate the new phone and to return the old phone. Asurion does a very good job. I hope they continue to be Verizon's insurance carrier.

It was really easy to set up an insurance claim through Verizon our carrier. We were provided with a claim with the insurance and were able to set up an appointment the following day. They worked on it really fast and I was very happy with the service I was provided.

My battery swelled and split the case. It was replaced quickly. I got instruction from Verizon and contacted Asurion and they were very helpful in getting a new phone to me. They even helped me to set it up. Overall the experience was basically painless and my new phone is up and working fine now.

The process was a lot easier than I expected. I would recommend it if your looking for insurance on your device to go with Asurion. The process worked well and the Asurion staff member walk me through everything step by step..

Replaced my Iphone13 Pro max in less than a day. The entire process and claim was easy. Got my replacement quickly! Would definitely recommend them to anyone having a phone tablet or any cellular device.

The lady we spoke to was friendly and helpful. She sent a phone overnight. And it was easy to access my information to put in the new phone. It sure was nice to have a working phone again. To be able to talk to my family.

The new phone they sent me came really quick and the process was quick and easy. The shipping of my old phone was really easy too. They provided me with an envelope and all I had to do was drop it off at the post office.

The tech (wish I could remember his name) came to my work site and replaced the cracked screen. From the moment he scheduled the repair to completion, he was in contact with me. Super nice guy and he had my phone back sooner than I expected. It was a great experience! Thanks so much!

The technician was on time, courteous, professional and efficient. He had my device fixed and working just like new in no time at all. This was the first time that I have used this service but it won't be the last time.

I lost my phone and called to make a claim. The phone arrived very fast and was easy to set up. The instructions were clear and easy to understand. I am very happy with the service and the ease of making the claim through Asurion.

Replacement phone was inferior to damaged phone, I had to pay $189 and the replacement phone does not hold a charge.... Very disappointed and dissatisfied with this service... Not much more to say except I feel like I have been ripped off... And judging from some FB posts, others feel the same....

Quick response and resolution. We were happy with the service and repair at a local repair shop. We would recommend to a friend. The parts were in stock, and repair was completed in an hour. Glad we had this service to help with savings on the repair.

Replaced phone within 48 hours of filing claim. Replacement iPhone 12 appeared to be new - serial number not refurbished per research. And that was comforting. All good though one might question to maintain coverage on older phones that are paid off. 199 deductible and expensive premiums. But for a new phone it’s a must.

I had my phone screen replaced, which was fine. The screen works well. However, a few weeks later I received mail stating I had been enrolled and charged in the Asurion home device protection plan, which I repeatedly said I was not interested in. I have no idea how I got enrolled in this plan by having my screen replaced but I believe this practice to be unethical, to say the least. Now, I do not want to use Asurion any more because I can not trust that they will just perform the required repair.

The replacement process was quick and delivery was overnight. I was very pleased with the service. I needed assistance with the Apple cloud and the customer service representative was very professional and helpful with the process. They helped me step by step so I could get the phone turned off. Would definitely recommend the service.

I had no problem getting my phone replaced after it had been ran over and had a big fork chip in the screen. Very good, fast, professional service. I would recommend always getting the insurance for your phone. I have had Verizon phone service for at least 15 years and this was the first time I have had to use it.

I had made an insurance claim for a damaged phone. I then received the replacement a couple days later with no issues. It was easy to set up and get everything back. I never have an issue with Asurion and any claim I make with them.

The first two didn’t help much but I did have to get another phone. They said mine was defective. The third tech figured it all out and was patient & kind. He even troubleshooted & took control of my phone to get it all straightened out.

Super easy, friendly and timely service. From start to finish it was a simple phone call, claim creation and submission process, dropped the laptop off selected location. After which just received sms that parts were being ordered and finally the repaired laptop will be shipped.

Replaced damaged iPhone, it didn't take that long for the new one to arrive. The process was easy to follow and we had no issues downloading the apps and backing up the information from the old phone. We were satisfied with the process.

Great service. I would recommend to others. Easy to understand. Very professional, very quick to fix the problem. Usually you can't understand who you are talking to but she was very good. The best service I've had since I've been a customer!!!!

I would definitely give the agent 5 stars, but would only give the Asurion website 1 star. Not enough options for phone problems and no phone number listed to contact live agent. Please make it easier for your customers to reach you.

This is a great, affordable service, but it is a bit confusing in the beginning. The store associates had no interest in helping me understand the process to submit a claim, which is cumbersome. However it was worth it in the end. They couldn't repair my laptop, so they replaced it. The process from claim submission to result was quick.

The process was easy once we did it on the website. Phone lines were overly busy and we didn't have any luck reaching a real person. Go for the website! It would be nice though, if we need to call back, to have an expedited line for claims that are already in process. We filled out the paperwork and said the phone was an S8+. Received a letter that more info was needed and to call in. After waiting on hold for about thirty minutes we got in and found out it should have been an S8. After that, it took another 24-48 hours for the claim to process.

I used the mobile service to have my cell phone screen replaced. The tech did a great job, and I appreciate not having to bring the phone in and wait or make a second trip to pick up. It works great.

Fast and easy to use. Instructions for startup of phone weren't in the box, but I figured it out easily. Hopefully I don't need to use the service again, but if I do I am sure it will be just as easy the next time.

I filed a claim stating that my child’s Apple watch was stolen at school. All I had to do was put in the telephone number that was associated with the device. They accepted the claim. The watch was replace within 3 days.

Every time we get a refurbished phone, something on it doesn't work. This time it is the talk to text, before, it took 4 times to get a phone that actually worked. If it weren't for the fact I live paycheck to paycheck, I wouldn't waste my money on insurance for phones!

Tried starting claim online then call representative which was useless customer service and at the end end up canceling service paying 50 a month and not being able to get a claim done. Instead representative was trying to sell more useless services instead of helping me with the claim. Thank you.

Everyone I talked to was nice and friendly. Phone was shipped fast. I had a problem with my first replacement and was sent another one. Good customer service. Just felt the price was a little high considering I make a monthly payment for my insurance. But overall I’m satisfied.

Super easy to file claim online. New phone came super fast. And called with a technical issue while setting up the new phone, and Asurion customer service was excellent and patient and solved all of my issues.

I liked using Asurion because it was very user friendly, and they delivered my replacement super super fast! The deductible was a little pricey for me but I’m glad I had insurance on the phone. Otherwise I would’ve had to buy a whole new device. 9/10 recommend!

Easy claims process. The back was coming off my phone and I filed my claim online. Received my replacement phone in 2 Days. I was very satisfied with the entire claims process. Answering this review on my replacement phone.

The representative was so nice, patient and very helpful with the process of changing from one phone to another. She have clear and concise instructions and even repeated when I got lost. Love her kindness and how willing she was to help.

Two problems, it took multiple phone calls to get a claim started due to conflicting info from the Verizon store and Asurion Rep. It was suggest to call asurion to set up phone and we ended up giving up and going to the verizon store only to get conflicting info yet again.

To whom it may concern, The help I received from Asurion was fast, complete and a pleasure. When I called for help over the phone, the person helping me knew EXACTLY what I needed and guided me through the process.

I've had Asurion for many many years and haven't used it in forever. This time I dropped my phone and cracked the screen. I called Asurion to just get a screen replacement for $29, but because the crack was where my thumbprint was they told me that meant there was likely internal damage to the phone...So, I got stuck paying $229 for a replacement phone. I got the new phone and found it had a flaw with the camera, a black smudge that showed up in all my photos. So I called them back, they made me do a factory reset and the camera still had the issue so they sent a free replacement. My experience wasn't bad. However I'm fairly certain my original cracked screen had no internal damage as the phone worked fine. So I gave them a 3. It was quite a hassle and I often wonder why I pay for a service I don't use and when I do use it, it costs me more than I expect lol!!!

Asurion was very helpful with our phone replacement. The initial call for our claim was easy and brief and the phone was mailed overnight to us the next business day. Instructions for setting up the new phone came with the shipment and all went well.

Overall pleased with service and promptness, Got me my phone and my return all taken care of in care of very quickly. I was very satisfied with my replacement also, I would recommend them to anyone That asked my opinion. Thank you.

Asurion sent me a replacement phone, and the switch went great. Then I lost the return envelope & instructions, but they sent me a reminder letter. By calling them, Asurion extended the return due date and emailed me the return shipping label. Thank you for being so helpful & professional.

Phone was run over 12:30 Saturday, had a new phone completely converted by 1:30 that following MONDAY. Amazing!! The rep said it would be two business days, so I was expecting not to see a phone till at least Wednesday.

Order process without incident and arrived as promised. We did have trouble connecting and needed to go to a Verizon Store where the associate that helped us was confused and needed additional assistance from his manager to connect our tablet.

Fast for sure. Set up with help from Verizon, still took 6 hr with the help of the most knowledgeable (of cell phones) young man I've ever met. Something needs to be done about that. Thank you. But knowledge is everything.

Everything was ready to go right outta the replacement box. I knew what I was doing with the phone swap but understand many do not know what to do in this situation. But with the detailed instructions included with it, anyone could do it. As a side note, the customer service to contact are a cinch to deal with. Came down within lovely Covid when the replacement arrived. I knew I was going to miss my mailback/receive date due to illness. Called them right up and without even asking they gave me an extension date for sending. Took the stress right off. Well done. Thanks so much.

Replacement for nonworking Samsung A01 went well and delivery was quick for phone. Asurion did follow-up reminders to make sure that the old damaged phone was returned in a timely manner and they included paid postage packaging with replacement phone.

Very fast delivery of replacement phone. Helpful guidance from the agent on what to expect when setting up replacement phone. I received the replacement phone in less than 24 hours and it was exactly the same make and model so I was able to set it up quickly.

Very good customer service with helping me get a replacement for my son. Both representatives were great for this was my second time calling back. He stayed on the phone with me until I was answered by the other department.

Fast and easy process! Had my phone back in a matter of hours and they even waited a few extra minutes after close to make sure I could get my phone back the same day. Really for sly and comfortable atmosphere.

Great service and very courteous representative. Thanks! I'm very glad I took this insurance. It came in handy. I like the A12 Samsung galaxy phone, but the screenshot buttons could be in an easier place, or they should at least be closer together. That would help.

Everything was smooth and fast from doing the appointment to getting my phone fixed. It looks just like new. Customer service was also great. I would definitely recommend them to everyone. My phone was ready when they said it would be.

Phone was replaced rapidly and customer serviced checked in with how it all went. Great service because they followed up to ensure I received the phone and if I needed any help returning the damaged phone. Very helpful overall. I would recommend to family and friends to insure their phone.

Fast and easy - instructions to setting up new phone could have been better. I wish when Verizon stores diagnose a problem that they could authorize Asurion services (vs going an extra step). Overall good experience.

We had a line in our TV that appeared out of nowhere. Filed the claim online explaining to them there was no damage on the tv, no cracked screen and the tv hadn't been moved in over a year so no drops. After filing the claim, inside of two weeks we had a replacement tv. They were fast, efficient and thorough in their processing and replacement process.

My screen repair went Great however it looks like a small scratch on the screen. The representative did a great job. Not sure if I missed the spot but there is a scratch. Very small so no problem which is why I didn't call Asurion.

So easy to use. Very fast shipping and no hassle on the same replacement product. I thought trying to claim my replacement through insurance would be a horrible experience but it wasn't. I'm so happy that this had made my life easier.

My Technician from Gulf Coast Appliance Repair was Excellent! His Name Mel **. He examined the problem Meticulously eliminating issues till he found the culprit Causing our leaking water issues. Repaired, Good to Go! Asurion has the most reliable repair companies working with them. Thank you.

Setting up and filing the claim was very easy. It was nice having the rep show up at the house, take the phone to the company vehicle in our driveway, and having it fixed within 20 mins. The reason for the 4 stars was that it took over a week to waiting on the appt.

Horrible experience. It took 5 days to get my phone then it wouldn’t connect. Spent 2 days with Verizon trying to get my sim card working… UPS is the worst shipper. ABSOLUTELY HORRIBLE EXPERIENCE…. Customer SERVICE SUCKS… You really need to step it up…

Wonderful and easy experience. First time having to use this protection plan. Claim easily submitted thru my Verizon app. Got my new phone the very next day even though I submitted my claim late at night. Would definitely continue purchasing this plan.

Great help and communication and let me know about the other coverage you'll have got and it was great help from the person that came out to my house to activate the phone and he help me with my other phone.

The technician was on time, friendly, informative, fast, and went above and beyond, I even recieved a new battery with my new phone screen! She answered my questions regarding insurance on my other electronics as well! She did ask if I wanted to insure more products. Unfortunately, my electronics are too old.

I am pleased to say it was Easy to report the loss, the agent was helpful and I received replacement with instructions within three days. So far the replacement phone was identical to the one I lost and functions well.

My situation was a bit more complicated and required a supervisor override. It took some time but all of the associates with the exception of one did a great job helping me get my issue resolved. I would most definitely recommend Asurion.

Our phone was totaled. We had the apple password on the phone, so could not turn it on to access it. The password was required to turn off "find my phone", which needed to be turned off before returning it. We had to ask Apple to send us the password, which they made us wait 25 days. Far too many days beyond when Asurion wanted the phone back without penalty. Finally we received the password from Apple, turned off the "find my Phone", and then sent the phone back. I am still not 100% sure that I wasn't charged, but hopefully not. It was all very stressful. But finally it was completed.

The Asurion customer service and technical know how was excellent. They repaired my phone like it was new and they did it very quickly. I was very impressed with how my phone looked and they let me know so ways to update it.

I was called and informed when they would be here. Gentleman showed up at precisely the time stated. He was quick, kind, and professional. I was informed afterwards what was done and that I had so many days If something else occurred.

Was quick and easy had no issues with the service. Would use it again if it was needed. Would recommend it to others and have done so. I have used this service before and would recommend it if you need to repair or replace a phone.

The Service was very quick and well done by a service Tech who was very nice and knowledgeable. The location was very convenient for me although I did go to a different one initially but they didn’t have the part so I was told to go to Berlin store. Unfortunately, they were out of stock too but I made an appointment for the next day.

Our 70 in tv started having vertical lines that grew and multiplied over a short time. We contacted Asurion, they came and examined it. A few days later we were given the chance to pick a free replacement. It arrived about a week later. It doesn't get much simpler.

Service was excellent - quick & easy. The replacement phone is less than excellent. Several functions only work some of the time. Speech to text is useless. Works one out of 5 tries. Biding my time & will purchase a new one.

Deductible was a little higher l anticipated for replacement. But I am still satisfied with the service. The replacement and timing was very professional. We got a replacement phone and the next day as promised. So that within itself speaks volumes.

The insurance is very pricey unless it's a simple screen replacement. Unfortunately, I had to have a complete phone replacement because the back screen was cracked as well. However, the customer service was great. Especially when I had issues getting things to transfer over.

Easy and fast claim. My only complaint is how long it took to process my return as I got three letters threatening to charge me for not returning. Other than that, I was satisfied with the service and communication from the team.

My phone broke, I filed a claim with a Asurion. And they approved the claim all within a few hours. The next day I received my new phone. It was pretty awesome to have this insurance! I don’t know what I would’ve done without this service. I would’ve been without my phone for several days.

First time breaking my screen and was so thankful to have insurance. It was an easy process. Completed the claim online. Then was able to schedule repair with uBreakiFix. 2 hours later and I had a new screen and it cost me $30.

I was satisfied even with the wait of my flip 3 galaxy phone, due to all the back orders. My experience with version has been good and the employees show compassion to the customers. I will highly recommended Asurion as an insurance provider to friends and family.

They very fast and no issues getting replacement. I was very happy with the quick with the verification and turn around. Verizon made it easy to submit the claim and have it fulfilled. I was completely satisfied with their response.

Asurion provided a great Service, they made an accidental break which could have been stressful into no big deal. Simple to work out claim procedure, quickly received replacement, easy to return old phone. Would definitely recommend having this device protection.

Thank you for your help and the phone works well. And I appreciate you sending me the phone. And I hope I don’t have any more problems with this phone number anymore. And if I do I will get in contact with you again. Thank you for your help.

The only thing I found that was not good customer service is having me pay for a replacement phone that I should not have had to pay. Trying to get a refund was very difficult!!! There was no damage to my original phone.

A repairman came to our home to repair the cracked screen in his truck the next day. Fantastic! The repair was good and there was almost no interaction between the repairman and our family. The efficiency was impressive!

They came as scheduled and fixed my screen in no time. I was pleased by the results. Will use them again. This is my 4th time using their service and I will use them again in the future if needed. I am pleased.

The service is fast and easy, two of my favorite things :). Service is great and I will continue to buy it from my provider. They are helpful and the website is so easy to use. I am very happy with this insurance plan. The shipping is next day so that is a huge plus.

We had a cracked screen on my daughter’s phone. I reached out to our local Tmobile office. They let me know about the screen replacement benefit. We made an appointment. A guy showed up at our house. He fixed the screen very quickly. It was great.

My phone was replaced quickly. It actually arrived the day that it was supposed to ship. The package was small and included an envelope to return my broken phone. The included instructions were very clear. The new phone was almost fully charged, as well.

My daughter's phone was not working properly, it was only a few months since it was previously replaced so I called to have another one sent out. Found out because screen was cracked I had to pay for a whole new phone again. Was a little disappointed but I got speedy service with a new phone. I am always pleased with Asurion.

Absolutely fantastic service despite delivery glitches and unforeseeable difficulties. Wonderful flexible understanding support staff who listened well and were above and beyond helpful. The first phone replacement was misplaced on delivery and the second was delayed because of strange rules. Asurion provided support and in relatively short time all was resolved.

Very positive experience. Customer service representative was professional, courteous and processed my claim with no problems encountered. The claims process was easy and efficient. The tracking process allowed me to see exactly when to expect delivery. Device was delivered on date promised.

Thank you for the quick service and help!! The agent responded to my issue and helped get me a new replacement for my phone. The process was smooth and my new phone came a couple days later. New phone is working great!

I am extremely satisfied with all the help that I have received. They went above and beyond what I was expecting. I highly recommend this company's professional staff and product knowledge. I was dealing with a remote surveillance camera that the manufacturer could provide no help however they got me up and running with this which I am extremely grateful for. I have a remote piece of property that needs to be under surveillance from looters and trespassers. The camera works great and they got it up and going for me. I cannot say enough about them. Highly recommend them again to anyone. They did not pay me to write this ad. So I'm being extremely honest and what I have to say about them. They are the best

Everything was effortless. We use our phones for a lot of things and to suddenly find yourself without it and on vacation is disruptive enough. The last thing you need is a bad experience trying to correct it. Thank you Asurion.

At first, I felt like the paperwork was a bit much to ask just for a claim. Steps seemed redundant, but the end result made it all worth it. They will either repair the item or replace it with something comparable and my comparable was actually better than the original. In addition, when it comes time to ship the broken item to them, all you do is print a QR code at UPS and UPS takes care of everything from that point on. Asurion Home+ keeps you in the loop about the status of repairs or if there will be a replacement. I'm satisfied thus far. Worth the expense.

Would recommend to anyone. Needed to get a replacement right away. Asurion approved and delivered with 24 hours! I was impressed with the fast response and approval of our claim. Everything was so easy. I did it all from my phone.

Love the phone! It is in perfect condition. I will have this phone for years to come. Good coverage. I have been with Verizon for over twenty five years. They got me my first iPhone. Now, I am up to a 12. My husband and daughter have the 13 and love it.

The change out of the phone was good. I have no issue with the service. It was easy to log into the website and start the claim. The follow up was good and I received the replacement phone within the time I was given.

Quick and affordable replacement for an iPhone. Well worth investing in an Asurion policy. Phone came overnight as promised. No issues with replacement or setup. Instructions were clear and easy to follow. Would definitely recommend Asurion to family and friends.

After getting my device back, my phone apps and everything else was not working. I had to factory reset my phone for things to work properly. And to this day after the screen had been fixed, the screen replacement has already started to peel off. My husband's phone was fixed at the same time and he didn't have any internal issues with his and his screen looks great.

They do great job. Replaced my tablet and respond very quickly. Two days to get my new tablet and the box for send the damage tablet back to them. I recommended use your insurance for any of your devices. Is cheaper than new device.

Good people to work with. Very helpful. I had lost my paperwork and the lady I worked with was very helpful and I got a new phone. Would recommend Asurion to all. Keep up the good work. Very pleased customer.

The phone which needed to be replaced was my business phone. I needed the phone the next day. Instead it took 2 days to get to me. Therefore, I had to buy a phone and transfer my calls. Wasted money to purchase another phone.

My current device was no longer available and the replacement was not in stock. I was told it would be about a week. It turned into well over a month. I received constant incorrect updates on when my replacement device would be received. Very frustrating.

My son lost his phone out in the woods that was under my contract. Found the firm online and filled out our. Turned in the warranty and got an email shortly after that confirming everything. And the next morning UPS delivered a new phone. Fast service and great customer care. Thank you!

This was such an easy process. It was easy for me to submit my claim online. When I had questions the reps over the phone were super friendly and answered all my questions. The shipping process was equally easy to do.

It was fast and easy. Very impress on how fast those guys finished my phone. I just filled out the claim, found the nearest Asurion repair shop, drop it off and within a few hours it was done. They were busy also, so I was surprised they finished mine.

I love the fact I got what I was eligible for and it came when it was supposed to be delivered. Thanks Asurion. Good, fair service. I recommend y'all to my friends and family. Keep up the good work! God bless!!

Asurion’s service is simplified, safe, effective, quick and user-friendly. They offer great communication throughout the entire process. When the replacement device arrived, the process was easy and well-explained. We will always use Asurion in the future, without hesitation. We appreciate the excellent customer service.

We had issues transferring info on the the cloud, but once it was done, it was easy to send the phone back. We contacted the Tech to help us and he was very nice. I just wish he would have asked if we did anything with the new phone. It turned out my son didn't read the directions, which wasn't your fault. This could have been mentioned for a smoother transition.

I broke my screen and they repaired it the same day in one hour. The process was so easy. I dropped my phone off at 3pm and at 3:45 my phone was ready for pick up. They even explain Verizon Protect Home to me.

Asurion sent new (upgraded phone) the day after I contacted them. Love the new phone. Had great customer service rep. Received phone over night, I'm not much on technology so called to get setup help, rep help me, no problem.

Getting a replacement phone went very well. I was hoping I would get the latest Note as they don't make the 10 anymore but I am still pleased. One thing that I am a little unhappy about it that my replacement phone does not have incredibly long battery life as my original did. I am guessing it must be refurbished. I am happy either way but.... I think if they allowed an additional cost for latest model they would make a killing.