Asurion Reviews

My grandson, who lives in North Carolina, is on my phone plan. His phone was damaged on 03/05/15. His dad took him to the Sprint store in NC to start the claim for a replacement phone on 03/07/2015. The Asurion claim was processed that same day at the Sprint store. Prior to the replacement phone being sent, the Asurion claims investigation was supposed to call me within 24 hours to verify the information. I did not receive a call, so on 03/10/2015, I decided to go online and take care of it myself. However once I got on their website, I reached a hard stop and was directed to call 844-584-3666. I called immediately and was told I needed a security clearance and must call the following day as there was no one available in that department after 7 pm. S

I read reviews on Asurion after I filed my claim and was quite worried! However, the process could not gone any better than it did, so I felt compelled to write this review. My service is with AT&T, I filed the claim online which was super simple and only took a couple of minutes. I had filed the claim around 5pm on Monday and had a replacement on Wednesday. The replacement phone was brand new, not refurbished or damaged in any way. It’s been about a month since the claim was made and there were no hiccups along the way. Considering the cost of a new phone compared to the price of the insurance, I have absolutely nothing to complain about.

I am not the primary account holder through at&t but I do pay my insurance directly to asurion. I has an issue with my iPhone 6 and needed a new phone. I tried to file a claim but they would not let me file it so I had to have my father in law complete a claim form. We each had to submit a very long affidavit with copies of our id, etc and send those along with the claim to asurion. That was just the start, then they would not recognize the primary account holders tax id number, and apparently without the tax id number, they can do nothing. I went into the at&t store and they could not help either.

I didn't file a claim in 2 years then I file 2 in 2 month and they canceled the insurance and made it very difficult to get the second phone. They want me to print and sign a paper then fax it back. This insurance has very scam like practices. ATT should be ashamed to do business with them.

On March 4, 2015, I filed a claim with Asurion to replace my damaged phone. Completed all paperwork and got confirmation from Asurion that my claim had been successfully completed on March 4, 2015. I was told that I would have my new phone within 24 hours. My credit card was charged $99 for the deductible. 5 days later I still have not seen my phone or gotten an update from Asurion as to why my phone has not arrived. The last notice I got from Asurion on March 5, 2015 was that the phone had not been picked up for delivery yet.

They raised their rates 150% without notice to the consumer. They said the item shipped and the shipper said it did not. I could not contact them by phone as they would put me on hold for long timelines and then disconnect me. The email and website kept saying the device shipped. UPS kept saying they were lying. The worst service for the highest cost!

I recently lost my iPhone 5s from Verizon Wireless which I purchased new in store with a new 2-year activation. I without hesitance added the insurance that would protect my phone against loss or theft. So unfortunately, I lost my iPhone 5s a few weeks ago and had to file a claim with the only insurance provider that Verizon offers. So I was asked to pay $169 deductible to Asurion, I specifically asked for a new phone NOT refurbished. The CSR person said it WOULD be a NEW iPhone 5s. I received a refurbished replacement phone which had problems and a dent on the bottom.

I recently had my phone stolen from my car. I contacted asurion to file a claim for my iphone 6. I was asked many question that are in public records. I answered about twelve question, got disconnected twice only to be told that I have to wait up to 24 hours for a claims adjuster to get back to me... Needless to say I am without a phone which I use for business and I have a small child that has asthma who attends school.

My phone would no longer charge. I went to the Verizon store. They said to contact Asurion to get it fixed. I was going on a business trip, so I purchased a new phone, and I said I will call them and send it in. Now, because the number is not active on that phone for two weeks, I am getting the run around. Verizon tells me to call Asurion, Asurion tells me to call Verizon. I pay Verizon, they hired Asurion, I don't think I should be stuck in the middle of their issues and policies.

I filed a claim on a phone that was damaged. The online filing process was fine but because the phone was my son's, I had to call Customer service to finish the claim using my phone number. The phone was less than 18 months old and I see it available for purchase when I go on the internet. They told me that model is no longer available and that they will replace it with an "equivalent or upgrade". The 3 choices are all off-brand models with lower quality features. And, I can buy any of them online for $50-$60.

So I had a Samsung Galaxy Note 3 and while checking a Snapchat on 2/27, to my horror I discovered a huge scratch or crack on the lower portion of my screen. I am not sure how it got there, considering I don't drop my phone. Knowing I had insurance, I quickly did my research on the insurance company AT&T does business with but filed a claim anyways. I was shocked at the reviews.

My daughter dropped her phone in the water and killed it. I have been paying Asurion for 10 years for protection of all my family's phones through Verizon. When I called Asurion to make a claim and get the phone replaced, I was told they couldn't start the claim until I signed their affidavit and submitted a copy of my driver's license! In these days of rampant identity theft, I DO NOT feel comfortable faxing, or mailing my ID to someone I spoke with over the phone. But I was told without the affidavit & my ID, they would not process the claim. And doing all of this leaves my daughter without a phone for a week or more. I have paid them thousands of dollars and they are going to treat me like a criminal for a stinking $200 phone! I don't think it should be legal for them to request a copy of my ID. I have no idea who will have access to my ID once I fax it or mail it.

This was my first time dealing with Asurion. The screen on my Galaxy s3 cracked. It still worked but nobody likes a cracked screen. They sent me out a new phone Friday, it worked great until Tuesday. The phone started freaking out, shutting itself on and off and the prompt to shut it off kept popping up even when I wasn't touching my phone. I contacted Asurion and they apologized for the inconvenience, and sent me another one. I thought okay, great, I just got a faulty one (I know they’re refurbished but c'mon now.) The new one arrived today and this one was even worse! It shut itself on and off, the keyboard would glitch and not let me use it at all, it finally shut itself off and wouldn't turn back on. I usually am not one to complain, if I have a bad experience with customer service I let it roll off my back, because sometimes things happen that’s out of the reps control.

When I signed up for insurance through Verizon Wireless, I was told that if anything happened to my phone, I would get a brand new phone. I was sent a refurbished phone. I have just paid a $100 deductible for an iPhone 4, which would be $200 BRAND NEW off of eBay. The only reason I'm upset is because most refurbished electronics are still damaged in some way or another. Just because it isn't apparent at the time Asurion's tech looks at it doesn't mean it’s not apparent to me. As soon as I turn the phone on I can see burnout in the LCD screen. It’s only a matter of time before it dies.

I had lost my iPhone 5s months ago, but instead of replacing, I decided to upgrade it with the replacement money. Unfortunately, I recently had my iPhone 6 stolen while in Thailand. I had been paying monthly for the past two years for phone coverage, but never really used it, until I actually need it. For $150, it was the cheapest way to replace a $700 phone. They require you to fill out an affidavit and take a picture of an ID. I have made over 8 claims, spoken over 12 representatives, and they should all get fired and be unemployed so they can go back to school and learn how to treat their customers. The first two claims got decline because the pictures were too blurry then the next two, they sent me the iPhone 5 instead of the 6.

We purchased an Emerson 12-25-13 with the extended warranty through Asurion. It is now acting up... It is passed the return time, it is passed the Emerson warranty time... The Asurion expires 12-10-15 and Asurion says they will not fix it because it is a pre-existing condition of dropping channels and until my husband figured this out, they say he knew about it. How would he know about it, he did not program the circuit board and install it in the TV. Asurion is a scam and is not there to help customers, only to take their money.

On Jan 26, 2015 I placed a claim for my daughter's stolen phone. On January 27, 2015 they shipped out a replacement device, WITHOUT a SIM Card. I called February 1st to fix the issue, the agent assured me I filed the claim properly and it was THEIR mistake and I would have a new SIM card within 24-48 hours. I then received a couple of emails from Asurion regarding my order, and I answered the questions and again informed them that we have never received the SIM card. NO REPLY.

I lost my IP6 in November 2014 when I traveled to CA. After I returned to DE, I completed my claim in December 2014, just days later since I lost my phone. When I finished my claim I received an e-mail said that the replaced device was out of stock and I would receive an e-mail when the device was shipped. Then I went back to China and didn't receive ANY e-mail from them. When I was back to US, I tracked my claim and it said "it is not available for me to track my order".

So first I had to fight with them for over a week to even process my request. Then after paying $200 they shipped my phone to the wrong address, Im going out of town and now have no phone for over 8 days. Will never use them again. Worst customer service I have ever had.

We purchased insurance from this company after the sales representative at the mobile department in Target recommended it. What a joke of a company in my eyes. We called them & we were told that my son would have to pay a deductible of $169.00 for his iPhone 5S that was lost on the Manta ride at Sea World. The funny thing is the girl at Target told us that by paying the monthly fee there was no deductible. Then we drove 35 minutes to Target to get a prepaid VISA cards to pay the deductible. He got 1 for $100.00 & 2 for $50.00. We called the company to pay for it & they said that they couldn't take multiple cards for payment. They could only do 1 payment.

I just called customer service to explain to them that I needed a few more days to return the damaged phone become I was hard trouble transferring data to the new phone. I spent several hours on the phone with Verizon in the store. Asurion only allows 10 days. Instead of granting a few extra days, the very annoying rep (who sounded like she was plugging her nose and had the most annoying voice) said, "Just call us back tomorrow if you feel like you're going to need more time." That's why I was calling, idiot! And with the amount of time I've spent trying to resolve this issue, did she really think I was going to call back the very next day?! Seriously, where do they find these people?! Idiot!

I had my phone stolen on 2/14/15. I called Asurion that same day. I was on hold for 20 minutes before finally a man answered, and he tells me I have to wait at least 2 hours before I can call again because they're too busy. So I decided to go online and take care of it myself, finally after struggling to get their website to work, I get my replacement Iphone 6 ordered for $200. I waited 2 days to get the phone, once it arrives Sprint tells me the phone is defective. So the next day I call again, and a woman tells me they'll send me another but I have to wait even longer for this phone, and they can't give me any sort of compensation, like a free charger at least and I'll just have to wait for the phone.

Asurion is EXTREMELY unreliable. Verizon is my carrier and as to why they do business with this 3rd party is beyond me. I was on vacation in Key West, Fl (I live in Michigan) and dropped my phone in the water. Was promised next day shipping. Today is day 4 and I'm still without a phone. They promised I would have my phone at a certain date and I am now staying 3 days extra at a hotel. One of the nights I had to sleep in my car because the hotel was booked for reservations. They would not adjust the deductible. My entire vacation is ruined. I planned on visiting friends and family on the way home to Michigan. I have no way of contacting them. This company is TERRIBLE.

I'm busy and don't always check my bill. Found out I had this $8 charge on my Verizon bill for years (BTW, this is the second time I've had a bogus recurring charge from Verizon from a 3rd party. 1st time was for Mobizzo, a trivia app for $10/month, LOL). Was about to cancel when a Verizon rep told me I can get a NEW phone if mine is damaged even in the slightest. Mine has an electronic smudge on. That is annoying and it crashes a couple times a day but is otherwise serviceable until I get an upgrade. She transfers me to Asurion, tell the rep my issues and she tells me I can a NEW phone. No catches. "Oh great" I say. Oh BTW there's a $99 deductible fee. Was at work so didn't have time to research this company and went against my instincts and gave my credit card.

22 months into the contract, the phone stopped working. The Asurion website claims the phone is still within the 1 year warranty. Their telephone claim line is unresponsive, "unusually high number of calls, please stay on the line." Worthless. The deductible for the claim is $99. Undisclosed at the time of purchase. Let the buyer beware. Phone warranties are a scam.

Lost my phone. Provided a replacement phone worth $100 with a deductible of $100. Clever way of making money.

The Customer service are clueless. They repeat useless info. Even the head office are useless uneducated workers. Horrible, canceled my insurance and went to Apple and got a new phone for only 200 brand new because they didn't want to lose me as a loyal customer for 20 years. Got the iphone plus 6 cheaper than a used refurbished one, took three days to even get a response from Asurion. Kept canceling out my affidavit, asking to resubmit. If I never called I wouldn't have a clue. Ladies you are horrible representatives. Learn customer satisfaction. Or get a better paying job. I love my job.

We had a claim with Asurion and were denied. We have 2 tablets that are and expensive. When tried claim through Asurion they denied them saying that we to show usage on device and they would not honor the claim if we only used the tablets on wifi. Then they refused to cover the other tablet saying needed to have the insurance for at least 30 days.

I bought a LG Optimus phone and loved it, but it stopped charging. So I made a claim through Asurion. I was pleased with the customer care rep I had...very friendly and seemed to know what she was doing. Wrong...

By far THE WORST service. I would not recommend Asurion to anyone. If you can save the hassle of dealing with them, run the other way. My phone broke on January 2nd. After making me pay $200 that day (on top of the $10 a month for two years), Asurion sent me a broken phone. I called them to explain that the phone they sent does not work. They explained that they don't have any of my phone in stock. It has now been 40 days since I've had a working phone and they will not even give me an estimate of when they can send another phone that actually works. They take your money and do not provide any reasonable service. DO NOT USE THEM.

This is one of the worst companies I have done business with. I think their goal is to make the cable company look good. I broke the glass on my new iPhone. Luckily I had insurance with Asurion. So I filled out all my paperwork. And then waited. And waited. And waited. And waited. Week by week, by week. Now they did a great job of calling me every two days to tell me they didn't have a phone for me. But they never sent me a phone. I was pretty convinced I was never going to get one from them, and someone internally was having a good laugh wondering how long I'd wait.

Purchased Nokia 810 from T-Mobile for almost 500 three years ago. Paid 8.00 month for insurance. Phone stopped taking charge. T-Mobile processed claim. Phone was “replaced” with piece of junk Nokia 635. Phone doesn't even have a flash let alone Zeiss opticals. Real rip. The 635 is a 50.00 prepaid wall hanger in T-Mobile, AT&T, etc. T-Mobile glad to sell me a new phone, will even give me a $20.00 trade in for the 635. Can you say consumer fraud, deceptive insurance practices, etc. After half a dozen conversations with T-Mobile customer service, they'll “give me” a whopping 200 credit. What was the insurance for? Worthless?

IF you have Verizon, Sprint, T-Mobile, US Cellular, AT&T, I AM GIVING YOU HEADS UP, DO NOT SEND YOUR PHONES TO ASURION. It's cheaper to buy a phone on EBAY.. Save your money, do not purchase insurance, it's a rip off. Here is my story but there are many others. Just do a search. THEY are not professional and they will NOT send your phone back to you, they will send you another like phone but it may or may not work.

I logged in to the Asurion website to continue with the claim. This time I was not alerted that the phone was on back order. I called to confirm the status and I was informed that I should receive the phone would within 1-2 days.

I have been charged $160.00 on my Visa without me ever supply any information. In fact I never had any knowledge of this company before. When I contacted, they did not have any record of my phone because I have only a TracFone for many years now.

Broke my phone on tues 1-27-15 night. Submitted claim to Asurion next morning. Received an email saying claim is being reviewed for approval. Was told would be next day before i could complete claim. Finalized claim now on Thursday am. They take my 200 deductible payment and then say that phone is on back order. Will be 1 to 3 business days before they have it to ship and I will be updated every 48 hours...Never received any updates. Call phone center and get recording that due to long wait times check status online. 6 days go by, no contact from asurion.

They sent a broken phone to me. Hassled me for a couple hours on the phone, transferring me from department to department. Finally, they agreed to send another replacement. That one worked fine for about six months. It died with the same problem as the first replacement. I went through Verizon to get the number for Asurion and filed it as Verizon instructed. I was charged a deductible even though the phone was still under warranty.

I purchased a Samsung Galaxy 2 @ Walmart in Aug. 2013. I began to experience problems in Dec 2014 & filed a claim. Asurion said I had a $39 deductible. I explained I was never told that and it was not found in my contract. They said they began charging in August. I paid the $39 & sent in my phone. I received a replacement phone & within 2 days it was not working right. I called back. I was getting a runaround so decided a replacement phone was not the right option. I returned the replacement phone & received a check for a "portion" of the price I paid. My contract shows full replacement including sales tax. I called Asurion & asked why only a partial payment.

My screen on my lovely little HP Envy cracked. Since it's a touch screen, that killed it. I generally don't buy warranties, but I do on laptops and I did on this one. I called Asurion on January 5. They said I would get the packaging in 4-5 days. I called again on January 9 to make sure it was on its way and was told that nothing had been done because they didn't have the correct serial number. So I gave them that again and asked that the packaging be expedited since they were the ones who had wasted five days. Was told no. Asked for a supervisor. Had to wait about 15 minutes, but eventually someone comes on and says he will expedite getting me the packaging. Cool. That was all I had asked for. And I even had asked politely.

After paying $55/month for insurance on 5 smartphones, one had a shattered screen. Easy enough to deal with the Web interface, got a new phone the next day, but wait-it doesn't work. Okay, call again and navigate their insane auto-answer system, finally (after 20 minutes) reach a human, who promises to send another device. I ask it to be "activated", which doesn't happen. The second device arrives 4 days later, and after an hour on the phone with my carrier, is finally working.

I had cracked the screen on my iPad and then the wifi had stopped working. I had a service plan from Asurion that I purchased through Target and called them regarding the problems. The customer service representative stated the problems would be covered so I sent it to them. I got it back 2 weeks later with a letter stating the problems wrong with it were not covered under the service plan and they could not help me.

On 11/22/2014, my phone was stolen so I filed a claim with Asurion and all was going very well. Turned out some old lady who was not all there picked up my phone and her daughter returned it to Kroger. Once I received my phone back I called Asurion and let them know my old phone was returned and was needing to cancel the claim. I was told the claim could not be cancelled because it was already started but if I return my old phone back to them I would receive the $99.00 deductible back. Well, the deductible was never credited to my account so I called Asurion on 1/27/2015, spoke with multiple people, worked my way up the supervisor hierarchy and supposedly made it to the CEO's office. Spoke with Debra and she said due to SEC regulations the refund cannot be processed because they did not receive their product back but my old phone instead.

Came home today to find a unauthorized charge on my debit card. The company Asurion (866-667-2535) claimed that on January 20, 2015 (holiday) I approved a deduction for a replacement phone. I did no such thing and they said they would only give me information if I had a claim number. Of course, I have no claim number as I did not order a replacement phone. They then asked for my credit card number so they could investigate my claim. I refused to give them that. I said that my name should be sufficient enough. He then refused to help me. I contacted my Bank and had to cancel my card. They had to get my bank information from somewhere. Any company that deducts money should have a record of the transaction.

After being billed thru Verizon for Asurion Insurance of $10.99 mo. for accidental damage every month, for my cell phone I had my first opportunity to use it. (WOW)!! Had to pay $180.00 deductible and was treated like a criminal thru Yolanda with Asurion. She made up false prior claims that was truly only a Verizon cell phone fault. Then proceeded to tell me I'm cancelled for any further insurance, and still wanted to bill me for downtime of not having a phone! What a lunatic! Like I would even consider staying with a company like this one. BE CAREFUL!! PURCHASE YOUR OWN INSURANCE!! EVEN WHEN YOU PURCHASE THAT NEW PHONE FROM ANY OF WELL KNOWN CARRIERS. Check out Securranty Co.

I had the worst experience with these guys from the beginning. They couldn't accompany getting me the phone while I was traveling. The deductible was more than buy the phone out of pockets and I got charged the $300 fee, which made the total expenses come to $460 - for a phone that I could've bought online for less than $200. When I asked the phone representative why his company thought it was necessary to charge at a rate of 250% of the expense of a phone - he had nothing to say. This company is wayward and crooked - looked to sink their teeth into their "so called customers". Really, they're more like vampires to their customers. Do yourself a huge favor and DON'T EVER WORK WITH THEM. Save $10 each month and set it aside to replace your phone if there is damage, you will come out MORE THAN AHEAD - SCAM, SCAM, SCAM - and crooked policy and people. BEWARE!

Asurion was the insurer for my cell phones. My daughter made a claim for her line and they did not have the phone she had in stock so they sent her an upgraded phone, which she did not ask for when it broke. 3 months later she filed another claim. Asurion cancelled her insurance and refused to refund the $75 difference in the deductible that they made. THEY DO NOT CARE ABOUT THE CUSTOMER. IT'S ALL ABOUT THE MONEY. THEY ARE A RIP OFF.

My husband broke his phone so we called to file a claim. They want 150 for the deductible on a phone that I can buy for less than that. So I guess we won't be replacing his phone through them. I understand the high deductible on a phone that is worth more, but this is absolutely ridiculous!

Purchased 50" Emerson LCD from Walmart with Asurion warranty. Cashier asked if I wanted warranty. I asked do they cover cracked screens, cashier stated yes and showed me pamphlet. LCD is cracked, made a claim and they stated not covering my television. I told them what happened and how it states it on their pamphlets. Warranty pamphlet and cashier very misleading.

After I broke my phone and then lost it, I submitted a phone claim right away. Now they say they never got it and I have to do another one. So I did, I did a total of six phone claims before they TRIED to do something about it. The customer service with them is HORRIBLE, the automated phone person keeps hanging up on me although they are the ones to contact me. I've been without a phone since Christmas Eve and barely now something is getting done. I'm disappointed that phone companies are using this company to replace a phone. I've been with Sprint for eight years and never had an issue with getting a phone. So I put both at fault. Extremely disappointed and don't recommend Asurion to anyone. Well, anyone that doesn't want a hassle.

For over 3 months trying to get my Samsung gal. 32gb S4 phone replaced and Asurion sent other low grade phones which are not comparable to the gal. S4 32gb. They would lie to consumer and tell me they didn't have one or offer to send cheaper phone. Mohave paid that ins. since August. of 2013 and paid a 99 dollar deductible, still not right phone. They sent gal. 16 gb. Not acceptable. They have stressed me out, caused me health problems and their staff lies to consumers. Now today they told AT&T I didn't have a 32 gb. Lied to AT&T. I went to Hot Springs AR AT&T store where I bought phone and they looked it up and said "Yes you had 32 gb phone."

Looked at initial contract. Cannot find a statement where they indicate 'replacement' will be a refurbished device. Initial phone got wet. They sent another. After spending 2 days configuring device and downloading all the apps I had on initial phone, the replace failed. Call for support. After multiple tries, got them to agree to send another device. Asked to speak to manager, had to wait another 7 minutes. That manager could not help; asked for supervisor. Another 5 minutes. Finally got to speak to supervisor. Issue - poor service. Also - I paid for this device to Verizon. I pay them monthly for plan. But when I asked for help, got none. Just blank stares. Plan now to change carriers. But - note==> ATT uses same company for service plans!!!

I've been a Verizon Wireless subscriber for 11 years and I've added the coverage/insurance provided by Asurion to every smartphone I've purchased with them (6 years or so). I've never had a problem with Asurion. They are so quick when it comes to replacements and the devices they send me are always BRAND new, sealed in the normal packaging for the device. The fee is $10 a month, which over time does add up and the deductible is a bit high, $200. But you have to think that if your phone is stolen, lost, water damage, whatever the claim reason might be, you would have to pay FULL RETAIL price (usually $600 or more) if you are still contract-bound. When my iPhones got stolen, Asurion immediately deactivated the stolen phone and sent a new device (sealed) overnight. All insurance companies have deductibles. If they didn't, people would purposely break or lose their phones just to get a new one.

I want to start off by saying that I have never written a review like this so I am going out of my way to make myself be heard and to warn future victims because the experience with asurion was EXTREMELY upsetting. I waited close to 2 months (September-the whole month of October and part of November) for a replacement iphone because they had it on "back order". They would not give me a concrete date when they would have it for this time and if I didn't go out of my way from work by calling them every other day (which was hard in itself) I would be phone-less til this day.

Please do not WASTE your money paying for insurance coverage through ASURION. Here are just a few of the many reasons: 1) Asurion charges a LARGE deductible to replace "your" phone (which Verizon fails to mention at time of purchase), even though you pay (or have already PAID) a monthly fee for insurance coverage. 2) Asurion DOES NOT send you a NEW phone, but rather a "refurbished" phone (e.g. another customer's previously broken phone Asurion has supposedly fixed.) 3) Asurion DOES NOT even guarantee that your USED replacement phone will be the same model or color as your original phone.

To get in and get any help is laborious, then once there the person talked so fast couldn't understand, then he gave me the wrong instructions. On the website they told me to call, when I called they said go to the website. Finally did all the paper work and got an email to call this morning. I did. They said I had filed for the wrong device - they said I had filed for a tablet - we don't own a tablet. I asked her to show me on the affidavit, to show me where it said that it was a tablet. She said she didn't have the affidavit - then I asked how did she know what device I was submitting a claim for. I asked to talk to her supervisor, she put me on hold, and I got a recording that said, "Goodbye".

I purchased my audio with protection plan; but when the audio system stopped working, I filed claim on Asurion. It rejected my claim to ask me to contact Walmart to return. Even their slogan on the first line of document - "Your product protection starts on day 1."

I will attempt to be concise and not repeat every other customers' experience as it seems we're all in the same boat. After breaking the screen on my iPhone I was charged $200 and sent a refurbished phone from Asurion. This was the first of 5 phones Asurion sent me over the next 3 months as each one they sent was broken. Each had a different bug that appeared to not have been fixed from the previous customer. It seems illegal for this company to be collecting broken iPhones, charging people $200 and immediately sending them back out to the next customers.

My son lost HTC One M8, was upgraded 4 months back, once I filed the claim after couple days. I contacted them today, lady told me that your service request was rejected. I paid them every month $10 and change to cover the protection. It’s the big fraud and they are charging their clients and then denying the claim.

I'm not thrilled with the fact that I'm continuously paying for insurance on an item that, when I need to use it for a REPLACEMENT phone, the phone I need REPLACED is on back order. That's right. They have NO STOCK of the item they are charging me monthly to insure I'll always have a working device. There's NO timeline for when they anticipate on receiving stock for the item I need. WHY are you offering a service to cover something YOU CANNOT COVER/REPLACE? It's been 3 weeks since I filed my claim. I still have a broken device - not a replacement device. After reading other reviews, I'm now concerned that when I actually get said replacement device, it'll be a piece of **. Find another insurance company to partner with Verizon Wireless. This is not acceptable.

I see why Asurion has such bad reviews online now. After filing a claim, I received a phone that was activated under another account. (Someone else's account?) I have one phone and one phone line. I first tried to work with Sprint via Chat. I was told that I would need to call Asurion. After DRIVING to a friends house, I tried to work with both Sprint and Asurion over the phone to rectify the issue. After multiple calls and speaking to a few different agents, I was told that I'd have to go into the sprint store for help. So I hopped in the car again. When I arrived, the sprint rep worked with Asurion in an attempt to activate the phone to no avail. I was told that a different, new device would be shipped to me.

I dropped my phone in water the night of New Year's Eve, so I went to Verizon and they told me I'd get my phone shipped overnight to me. I was pretty excited to hear that. Well here it is January 8th and I haven't gotten any emails like they said they would do and also still says my phone is on back order for 7-10 days. I'm very disappointed. This is by far the worst service anyone could have. I don't know why Verizon chose to work with them at all. Can they get in trouble for false advertisement or anything? Nothing about 24 hours is true. If it was a scheme meaning the claim would take 24 hours or not, that's still not true because it’s been a week for me and still nothing. Very, very disappointed.

My daughter purchased an iPhone through AT&T in May 2014 and I had her buy the warranty they offered that would cover "EVERYTHING." Three months later (in August), my daughter dropped her phone and the screen broke. We went to AT&T store to submit her insurance claim. Only, at that time, we were told there was a $199 deductible. Since we were bringing our daughter to a college out of state, we agreed to the deductible, but upon further research, found that we could replace the screen at the mall for $130.

I placed an order on 12/30/14 for 3 phones. We received them on 1/2/15. At the time of ordering, I ordered the TEP for protection because of the kids. Little did I know that this would prove to be disastrous. It was a rainy storm and I slipped, dropping the phone - I had not had it 24 hours. I called to see what my protection plan was, the lady explained it in detailed. I go online to order a new phone. Here is it 1/7/15, no phone and so far no end in sight as I am on the phone with sprint now. I was told by 4 different people at sprint after they found out that the insurance was not ordered when I did but added on 1/3 when I called to check on it. I have gone to the top of sprint who (while I was on the other line) called as asurion was on the phone. I was told by the head supervisor that it was resolved and that I could wait 24 hours and the phone would be shipped out to me after verification. Spoke with the adjuster - it isn't even IN THE NOTES for exemption or that sprint takes responsibility.

I purchased my new iPhone 6 plus outright and broke the glass less than a month later. Since Verizon assured me when I purchased the phone and insurance that the phone would be replaced within 24 hours if anything was to happen to it, I thought this should be a breeze. Wrong! After sending all the proper documentation and the claim being approved, I was notified that the phone is now on backorder. I called and was told it "normally takes 7-10 days" for a backorder to be shipped. The person I spoke with was obviously reading from a script because. He just kept repeating the same thing over and over, that I could check my backorder status online.

I have been paying insurance for my Iphone 4 for almost 3 years; after my phone resulted damaged, I completed a claim to the company; and the answer was I have to pay $169 as insurance deductible.

I filed a claim on December 31, 2014 and received a "refurbished device" on January 5, 2015. After adding the new SIM card, my memory card, and new battery, the device powered up okay but the screen was completely dark. Googled the possible reasons and found a couple of YouTube videos to aid me to no avail. I finally gave up and contacted Asurion. After continually getting the run around, I called AT&T tech support and they basically re-routed me back to Asurion. I finally spoke to a CSR and she was apologetic. She placed another order and I asked if I could have the device shipped overnight and she said no, and I asked why and she couldn't answer my question. But she kept apologizing. She never gave me a tracking number. Next day, same crap, no tracking number, no information on the website, CSR know nothing.

These customer services are a joke. This is a scam, it is a rip off. They will not help you, they want money if you have insurance and you lose your phone or your phone is stole. Why do you have to keep paying more money to get either your phone or tablet back? Someone needs to get rid of them. I don't know why Verizon deal with them. Well I guess they’re a scam to anyone who has Asurion like I do. THEY ARE A RIP OFF, ALL THE CUSTOMER SERVICES REP ARE VERY RUDE AND ALL THE SUPERVISOR ARE THEY THINK EVERYONE IS STUPID. THEY ARE A scam.

Asurion is a monopoly and beholden to nobody. I've been a Sprint customer for almost 20 years (can you believe that?) and noticed their network and customer service go downhill directly after the Nextel merger. Their partnership with Asurion is further evidence of bad consumer support. I pay monthly insurance to have my phone replaced within 24 hours as I use the phone for work. As happens, the screen cracked and my choices were to buy out the contract so that I could upgrade to a new phone (and pay hundreds more than I already have) or pay a $150 deductible on the insurance to have - not even a new phone - a refurbished phone sent to me as a replacement. If this isn't taking advantage of the consumer, I don't know what is.

I just got an iPhone 6 and two days later, dropped it in the toilet. :( I called Asurion to file my claim and get a replacement phone. I was on hold for 30 minutes before anyone even answered my call. When finally the call was answered and the claim was filed, there was no communication stating that would have to go online, track the claim, and add additional information, before the claim could be processed. When I called again to follow up with the claim, the lady (I wish I got her name) I spoke to was very rude and was telling me to go to an incorrect website so I was unable to disconnect the Find my iPhone. She would not listen to me and tried to over-talk me. Eventually, she hung up on me. I called back again. Another lady answered the phone. She was pleasant at first but when I explained to her I was going in circles and wanted her to just stay on the phone with me as I try to disconnect the Find my iPhone, she got really ** with me and hung up on me as well. I cannot stand working with people who cannot provide good customer service. That is their job and they need training on how to better work with customers and at least stay on the phone until the issue is resolved.

Filed a claim for broken screen and they wanted a $200 deductible....when I purchased insurance it was a $50 deductible. Asurion was very rude with me and referred me back to Sprint who is also in cahoots with this insurance. They tried to make me think I would get a phone at a cheaper rate with insurance...I have never filed a claim so I am basically buying a new phone.....do without the insurance for they are making millions off of it...Imagine a deductible on a phone as high as an automobile or homeowner's claim...WOW!!!

I have paid for insurance for my phone through AT&T for years. After getting my IPhone 6 (64 GB in silver/white) in October 2014, the screen cracked. I filed a claim with Asurion, but they will only replace it with the space grey color- complaints about that color are all over the internet as it scratches very easily. Asurion won't replace my phone with the exact model, as both they and AT&T assured me. While this may seem minor, they have basically told me to go away, as has AT&T, since the grey is good enough to satisfy my claim, but clearly it is an inferior product and it is not what I paid for.

After I submitted my claim I was informed that my claim was denied because I did not submit all the necessary documentation. After many phone calls and emails Asurion acknowledged that I originally submitted all necessary documentation. But since the warranty was for Segway batteries - there is no warranty because they are consider vehicle batteries.

Everything about this experience with Asurion is horrible. They are a monopoly, and beholden to nobody. They are inconsistent, have its of hidden fees and put you on endless hold. It is amazing how every review on this site gives the reality of 1 star services, yet their site shows "selected" reviews with 5 stars. Shows how disingenuous they really are.

Asurion sucks.. I lost my phone and so I contacted Asurion... I was asked to send few and I did that... It's been 3 days that I already opened the claim. And finally I got an email today saying the docs are verified and can complete my order.. And I did finish the order... and now I got the email saying that "your order is finished" and i am going to get a refurbished phone.. Seriously?? You think this is why I pay insurance?? And once the claim is opened.. and you try to call them again.. we can't even reach the customer service.. and get to deal with a dumb automated system.. Seriously?? This is one crazy service.. Never ever even think of opting Asurion...

After having my phone stolen, I contacted Verizon. They forwarded me to Asurion insurance company. After multiple questions of verification I was still told they still could not verify me. And then they told me they would give me a call back. I waited 24 hours never received a phone call, when I called back I was then told that I would have to fill out affidavit in order for the process of my order. After being transferred in between different associates I was told lie after lie from Termisa & Tonya **. Kelly ** told me she would email the form to fill it out and email it back. Considering I have no printer I had to run out make copies.. fax it.... email it. I also stopped by a Verizon store after being told by Verizon customer service rep that if I went to a store I would be helped with the process. When I got to the store the associate told me they do not do that anymore. If I do not receive my phone within 24 hours I will be moving on to a new phone company and insurance company!

Been paying monthly premiums for years. Recently needed to replace Galaxy s5 due to a cracked screen. Gave them my credit card number to cover the 100.00 deductible and was told that I had to upload my license so they can verify my shipping address. I told them I will upload a copy of my carrier bill, showing the account name and address. But that wasn't good enough. It seems that along with my credit card information (same address), they also need my picture, date of birth, eye color, signature, license number and everything else that is listed, verify address and store on their icloud server. When I refused, they refused to replace my hardly used phone with one of their refurbished ones.

I submitted all required information to Asurion for claim on Monday Dec 15 for an AT&T phone replacement as directed by the AT&T Device Service Center which assured me I would receive the replacement within 24 hours for $99 or I could get a replacement phone immediately on Monday for $199 + tax. I decided to wait 24 hours to save $100, and I filled out the information online, also FAXed it, and received a confirmation email on Monday within an hour.

We reported a damaged non working, Nokia phone to Verizon Wireless and they told us we had to work out the problem with the insurance carrier. Results were a disaster. We were not able to contact Assurion and speak to a human, and could only discuss the claim with a computer. Broken phone was replaced with a defective phone with non functional camera button, and noticeable scratch on face of phone. In the past Verizon handled all problems with insurance carrier. They handed the phone back to us and told us to contact Assurion ourselves directly. Not being able to contact a human is unacceptable and non responsive to customer needs and expectations.

This phone is such a piece that I can't even fill out a full description of what happened without getting booted from internet. My android that cost $150 one year ago would now turn on last week. I have had insurance on my phone since the beginning of time, so I filed a claim at the AT&T store which was accepted. I waited five days, and was charged $60 to get a replacement phone that is three years old, to be told it will now take another three to four days to get the phone comparable to mine former phone. I am ANGRY. Asurion is crap. I still have to pay for this crap service??? Sure I do, because the consumer and I despise that term, is NOT always right. Fix this!

This is just a waste of time and can't understand why we continue to pay for this unprofessional service. I was disconnected twice, once by Dierra and I'm unsure who the other person was because I was already so frustrated with the process. Had this issue with them before and then my Mother-in-law has me as an authorized user which was updated several times. Had to call from my job to get her and conference her in then lost the call. Then I had to call back. This is a frustrating experience and I don't think I'm using this again. Will certainly not be paying for insurance with this company and I'm pretty sure any other company from now on. Now my mother-in-law has to call at her lunch from teaching kids and then I would have to call back to tell them what's wrong with the phone while my phone is still not working and I have to wait.

Without a doubt this has been the worst customer service experience I have ever had. Not only have I spent more than 300 dollars over the last 2 years for this lousy insurance, not only did I have to pay 150 deductible for a phone that is already outdated, not only did I have to pay an extra fee to FedEx to ensure I was at home to sign for my package but I had to receive my phone with no battery! How can you make such an outrageous mistake? Would you buy a car without an engine?? What was even worse was the total disregard I received from your customer service representatives and then from the so called "specialist" who could care less that I received a pretty much useless phone.

My son lost his Iphone 5S on 10-30-2014. I called for a replacement phone the next day! They told me they would get a replacement phone to him right away! Phone arrives but it's a Iphone 4! I called them, they told me they had him listed as having the 4. Had to go to Verizon fax the receipt to them to show he had a 5s. Then that was issue was resolved. I was informed that they were out of stock on the 5S. Asurion told me we could by a 5s iphone from store at full retail price and they would refund my son money! Now my son is in military so have made all the phone calls. 30 phone calls later and still no refund check. They say they mail them but they never arrive. Called again today 12-05-2014, they said the 3 check was mailed 12-04-2014 and as of today I still have no refund. Asurion lies! I will continue to call and get my $414.00 check for my son now, just to show them they picked the wrong mom to make mad! Help, what can I do!! I have even called corporate office with no luck!!!

This is by far the worst company I've ever had to deal with. You're given the 3rd degree, you get no answers but a machine all day. I have a Samsung 4 mini. Saturday 12/6/2014, phone went dead. Took it into Sprint office, said it had to do with hard drive and he then said he don't know what's wrong with it. Suppose to be a tech. And "why it won't turn on," I told the man, "the android pop up and said re upload and died." That was the phone I received 6 months ago after the first claim from Asurion which they sent me a defective phone and I have to pay for another one, only because I have a tiny crack that has been on it since I got the phone 6 months ago.

I own a galaxy s4 that I have had issues with the battery and it holding a charge. It also randomly shuts off at times for a few hours each time. I went to my local Verizon store to see what could be done. They said I could outright purchase a new one for $100 but since I have been paying for full coverage insurance they should cover it and send me a replacement. I have called this company multiple times now with no help at all. They say that they can send me a refurbished phone but I have to pay them $99. What!?! I am paying for full coverage so you can save me one dollar? And it would be a used one sent to me?? The customer service reps just recommend that I just cancel the policy that I have with them. What kind of response is this? But when I try to cancel they tell me I have to call Verizon then Verizon says I need to call Asurion. This company is an absolute joke that does nothing but collect interest on your money. Although the dollar amount may be small that is paid to this company, I would much rather throw it in the trash then give it to them. In a sense I pay them so they can "understand" my issue but can't help me with it.

I received my phone in 3 weeks. iPhone 6s were back ordered with no way to estimate arrival. The completing a claim was a bit confusing and took 3 days. There is a lot of ambiguity around the claim process. I completed multiple claims because I was not sure they went through. I tried to call in and could not talk to an actual agent which was frustrating. After reading reviews on this website, I accepted that fact that I would have to wait 6+ weeks for a replacement, so I was pleasantly surprised to receive the phone in 3. Overall, this service is not nearly as convenient and easy as Sprint makes it sound but still worth it for the relatively inexpensive replacement cost.

I called Asurion phone insurance phone company 3 weeks ago while on vacation because my phone stopped working. I first called at 2:30 pm and was still talking to them at 6:45 pm. This was after I had talked to almost 20 different people, explaining the whole situation each time. I was sent to Verizon 3 times, who told me they had no idea why the Asurion people would send me to them. One lady wouldn't even let me into my account. I was hung up on 3 times. I did receive the new phone the next day. The new phone they sent would not work properly right from the get go. I had to call again and explain the situation over and over to 7 different people. 5 of those people told me I was lying and that the last phone they sent me was in March! I was completely dumbfounded as I was physically holding the Asurion box it came in, and it had their company address on it!

After purchasing the insurance for my phone through the AT&T Company and paying 6.95 per month on 2 devices for the last three years, we had to actually make a claim on a damaged device. The device was a Samsung Galaxy S4. After making a claim through the Asurion company, following the instructions which take an hour plus to complete... you must fill out your claim form, take a picture of your drivers license (hope you have one) and a copy of proof of purchase, we paid a 99$ fee as well. We actually sent this twice. About 10 days later we received a cheaper version of the Samsung Galaxy S4, the Samsung Alpha... a cheap piece of plastic phone. I called and told them we needed the version we paid for. They agreed to send out another phone if I would send back the Alpha. I did the very next day. We still have not received the Samsung Galaxy S4.

My phone was stolen and had insurance through Asurion (Verizon). I had locked the iPhone from the "Find My iPhone" app right away and traced the phone to a parking lot where I had police escort to retrieve it. Unfortunately they couldn't find it. I have a police report and used this in the insurance claim. Because the thieves turned the phone on again my insurance was voided. Run away from Asurion. Might as well not have insurance since Asurion will steal from you too. Hearing them decline my right to get a phone back was harder than knowing my phone was stolen. Asurion will steal your money. Don't let this happen. You are better off saving money in case you lose your phone than to pay for this dishonest so-called insurance. Let everyone know about this company as I plan to do myself.

I have had Verizon for a while and always get insurance on my phones. I'm very clumsy with my phones. I have gone through Asurion before and had no problems, but in July I cracked my HTC One and didn't have the money to replace it nor did I care. I filed a claim today, but come to find out you have to file a claim within 60 days of damage to the phone. How am I supposed to know that policy? I was just trying to be honest when I damaged it then the next screen tells me they are unable to make my claim. What baloney this company is, if you're gonna have that policy, put it in bold on the front page of the website. Now I'm stuck with a broken phone, as I was planning on getting my new phone from Asurion, then trading it back in and getting a new phone. Thanks for ruining my plan Asurion.

Let me explain my story. I am with AT&T because it is the only phone service that works in my local area, with T-Mobile only giving me 1 bar of signal strength and same with Verizon and even better Sprint store is in the middle of a 150 mile dead zone. I wonder really how you sell phones on that one. Anyways I had keyword had a Samsung Galaxy S4 Zoom that I got through AT&T. After Samsung and AT&T distributed an android 4.4.2 update to the device the devices screen displayed "Your device is overheating" and then the battery caught fire, almost burning my can in the process. Went to Samsung. "I'm sorry your device is no longer produced. There's nothing we can do."

Submitted a phone claim because my phone has been crushed, ran over by a vehicle. I paid insurance, made a claim to the company and was told I had to completed an affidavit. Which I had to download complete and submit with a govt issued ID. Which I did and was promised a phone call within 3 hours. Needless to say I never received a phone call. I called the company and the claim has been on hold for review by an underwriter and guess what, the department called. They stated my claim is under review for fraud. I said "what fraud? I have the phone and will send the phone back." If fraud is claimed, no matter what I would be hit with A $600 fee for failure to send the phone. Now it will take at least 4 days to have a phone due to the Thanksgiving holidays. Not sure why Verizon Wireless would jeopardize their reputation for this nonsense.

I damaged my iphone 6 beyond repair on 11/7/14 and filed my claim on 11/8/14. I know this is my fault yet this is why I purchase insurance. Paid my deductible the same day I filed the claim. I got my confirmation email shortly after that said the phone was on back order and it would ship in 1-3 business days. I called on the 4th day and was told it would be another 7-10 day. Go figure, that time is up too and still no updated email, temporary phone, or any reduction of my bill by Sprint for this terrible company they signed me up with that had their name on the plan. Please find another company to insure your phone as I will do. No telling how long it will be before this phone actually comes in.

Never again will I buy a warranty through Wal-Mart, my 50" TV malfunctions and Asurion says I am SOL. I have been going around and around with Asurion for a month and a half. Broken promises, lies and wasted time off for them to not even show when they schedule a service call... I did my research on this Asurion insurance and holy cow - look at all their negatives. I should have listened to my husband and told Wal-Mart to keep their insurance, it's not worth the paper is printed on!!

I am a Sprint customer and I bought insurance through them. I lost my iPhone 6 on 11/14/2014 and I filled a claim. I completed the payment on 11/16/2014. The online tracking says it may take up to 1-3 business days. I called Asurion customer service several times. A week after my claim, they told me that my claim is in back order (which wasn't my fault). The reason why I bought insurance and why I pay for it is to use it when I lose my phone or damaged it. They told me it will take 14 days to get the phone. I asked some kind of temporary phone that I can use. The lady "handling" my complaint hung up the phone while I was on. Twice. I have never seen a rude customer service like this ever.

Let me start by saying I have been with Verizon Wireless for about 12 years and I have never had a problem with them... Still don't. I have always had insurance on my phones and have been paying $10 extra a month for many years now since I got my first smart phone (Seems like forever ago). Anyway, I purchased an iPhone 6 about a month ago. A couple weeks later, my screen shattered after falling about a foot onto carpet. I was already going to make a claim and before I even had the chance, my daughter also spilled milk on it. This left me with not only a shattered screen that was leaving shards of glass in my fingers and ear, but also no audio coming from my phone. No sounds at all. I called Verizon and was told that a new iPhone 6 would be overnighted to me. Verizon transferred me to Asurion who assured me the same thing. I filled out my claim and was supposed to hear back from them within 3 hours. I got an email about an hour later telling me that my phone was out of stock, so I could either put it on back order, (Shutter) or use another option.

12:30 pm, attempted to submit an online claim for my T-Mobile MyTouch phone. Was prompted to call customer service at 866 268 7221. First rep told put me on hold and then disconnected. Called again, rep said their system was down and asked me to call back in 2 hours. 3:30 pm, called back, was given a new claim number, but was told their system was down and to call back later. 9:00 pm, called back, was told their system was down. 10:30 pm attempted to resume my claim. Received this error: "A problem has occurred while processing your information. Please exit and allow 5-10 minutes before resuming your claim at phoneclaim.com. If the problem persists please contact us and we will be happy to assist you. Asurion, Your Technology Protection Company." 11:30, attempted to resume claim, system unresponsive.

I had a Blackberry phone that came with an upgrade. I washed it and ruined it. Paid my deductible and they sent me another phone. I followed instructions to send back the water damaged phone by putting it the carton they sent me and followed their instructions to drop it in any UPS Pickup Box. Then the Phone they sent me went bad in less than 3 weeks. So they replaced it and I again, followed the same format of mailing that phone back to them. They claimed that they did not get the phone. So now I have become liable for the price of the Phone they claim I am responsible for so I have to pay $579 because someone else did not do their job.

I purchased a customized Moto X 2 Gen and received it in October. I also put insurance on the phone through Verizon/Asurion. When my phone was damaged this weekend, I filed a claim. After completing all of the paperwork and steps, I received an email with a link that told me "Unfortunately, your device is not currently in stock. In order to complete your claim please call 1-888-881-2622 and one of our Customer Service Representatives will be happy to further assist you." I assumed this was because I had a custom phone and their process only let me select the model of my phone and not the individual materials and colors. The rep who answered looked up my information and proceeded to tell me the manufacturer no longer produces the phone. I explained to her that this could not be correct as this model was just released, she put me on hold. While on hold I checked the Motorola Moto Maker website to verify that Motorola had not changed something. Of course, I found you can still order my exact phone.

They make it as hard and as expensive as they possibly can to get a phone replacement when you need one. They make it absolutely impossible to understand the terms of their services. Sprint and Asurion have a revenue sharing agreement and so it is in both of their interests to get people to sign-up for their coverage and then do nothing to help people actually use it. Trying to work with these guys on the phone or via email is a joke. Crazy long holds followed by a ton of getting passed around to other agents etc... and then told to call back because their systems are down, or some other **.

Recently put my phone thru the washer. Never having a claim ever with all my cell phone I thought this shouldn't be hard. WRONG! Forget about phone contact with these idiots and online is almost as bad. Long story short - 2 weeks and a conversation screaming at the person at the other end of the line was the only way you will get results. My recommendation is start screaming like a crazy person from day one. This may speed things up. Talking to them as intelligent people is a waste of time. AT&T also has a responsibility here. They never verbally disclosed they were selling Asurion Insurance. They profit from it but won't take responsibility. I will gain some satisfaction. I am in charge of our Corporate AT&T account and the contract is up.

I created this account just to tell you how bad my experience is with Asurion. I can't speak for Android or other device users, but if you have an iPhone 5 or higher... DO NOT USE THEM. I work in a field where I need my phone on me at all times to respond to clients. I explained this to Asurion and after being put on 3-5 "Brief two minute holds" and transferred twice to agents who thought they were the first one to respond to my call, then after they acknowledged my issue they simply said I would get a new iPhone 2 days to a week from now because it is on backorder.

My iPhone 6 was stolen on Wednesday the 12th of November, and I began the claim process that day. They are out of all iPhones from 5s-6 plus. I could go pick a 5s up at an Apple store right now (I checked the availability), but I instead would have to wait for Asurion to come up with the most cost-efficient version (a used one that they refurbish) for themselves first - up to supposedly 2 weeks (I have no idea how long they will really take - could be more, I'm sure). Already seems like a bad deal.

I broke my phone and they had me send it in. After I sent it in, they said my claim was approved, and they were sending me a check in the mail. I received the email saying that it will be here in 7-10 business days. I got the email on a Saturday and I called them about a week later. They first said it was sent on the following Monday. I called back the next day, and they said it was sent on that Wednesday. I called back again that day for more information, and they said it was sent on Thursday (and today is Friday). And remember this a different person each time. So I asked if I could cancel the check and get a E-Gift Card instead. The woman on the phone said sure and I would receive the email within 2 hours. 3 hours later, I still did not receive the email, so I called back and a different operator answered. He said that it was the card was denied and I would not be receiving a Email. It started to piss me off so I told the man I would not be using this company anymore. Do not use this company, it is a fraud.

My phone was stolen on November 8, 2014. They said that I would have a phone on Monday. Then I was told that it would be 7-10 business days. The email confirmation says 1-3 business days. I am still without a phone or any tracking information. This company is a definite scam.

As I read through all the complaints for Mobile Asurion Insurance like in my case one thing is clear, they first try to deny the claim stating that the phone is not covered. Additionally, they never seem to have the same phone to replace the damaged or lost one and it is always a refurbished older phone that has issues. I have just went through the same thing with a Moto X 2nd generation that they wanted to replace with a Samsung Galaxy or an LG G2 phone stating first our claim was denied as the phone was not active, then stating they had no Moto X phones in the inventory that I could call back in 60 days to check. In the meantime they sent us out another letter of denial of the claim.

My Spouse lost Iphone 6. I was lucky enough to get insurance when I bough the phone. So the story of sadness starts here. Asurion said I did not have insurance and after me personally contacting ATT and bring them together for 3 Hours, they accept glitch at their end. So manual Process- 3-5 business day to settle and start my claim. Called on daily basis and on 4th business day said they would start the claim and would take 3-5 business days to ship. Called on daily after 3rd business day and Helpline is horrible. Every time it takes 15-20 minutes before getting representative. Confirmed on 7th business day would be shipped the phone. Confirmed with agent my model and make and they never told me if not available would ship similar phone. Still waiting as they send the wrong phone Samsung Galaxy 5 in place of Iphone 6 and now says I have to wait for 20-25 business days for Iphone - That's Approx. Really fumed because they never told me they were shipping Samsung Galaxy S5. How is Iphone 6 similar or like to Samusng Galaxy 5? No idea. :( :(

Had an accident involving my cell phone and some water 11/9 and promptly called Asurion as suggested by AT&T. Spoke with a representative that evening who was very pleasant. She stated that my phone was no longer carried by the company (Motorola Atrix HD) and that she could send out a new Samsung Galaxy S3 the next day and that a tracking number would soon be sent to my email. After no email tracking number message, I called back 11/10 and spoke with another pleasant gal who stated it was "pending shipment" and would be sent out that evening. Still no info on 11/11. Another call and was told the phone is on back order for 3-5 days and she had no idea when it would be sent. I then asked for a supervisor and was transferred to Amy who stated there was nothing she could do though offered to reimburse me if I bought the phone direct from AT&T (if I can't get a replacement phone, why would I trust them to reimburse me money)...

I lost my galaxy S4 on 11/5/2014 and called Asurion for the replacement and they said I will be receiving Galaxy Alpha. I called them on 11/7/2014 to get to know the status on what is happening and they said it is back order and I should be receiving it in 3-5 business days. I called them again today 11/11/2014, again they tell the same thing that I will be receiving it in 3-5 business days. They can’t give a proper updates on when I will receive the phone.

My phone broke awhile ago but just last week the whole phone completely went black and broke. I went into Verizon that night, it was a Monday, to see if I could get my phone fixed. They had me call Asurion to do a claim and get a new phone. It has now been a week and a half and they said they are out of stock of all phones and have no clue when they will get a new shipment. This is ridiculous because they said I would have a new phone within a few days. I am not very happy right now. This is not okay.

I'm a customer with Verizon Wireless. I purchased my iPhone 6 and maybe 5 days later it was stolen. I called Asurion to get a replacement. After a month and a couple of weeks, I still don't have my iPhone!! I'm considering going to another phone company and clearly having insurance is not worth it if I still have to pay $200 to get it!! I called today just to check the status, they offered me an iPhone 6+ but that's not what I wanted!!

I have a mother in hospital with congestive heart failure. I am dealing with an accident where my son almost lost his arm, broke his face in 4 places, I am lucky he is alive...memory loss etc...He was a passenger, the car hit a tree. I will attach a picture, maybe then you will see...some of what I am going through. Would you like the claim numbers and hospital info to get a call from you to complete this claim.

I lost an iPhone 6 plus. They never replaced. I spent many hours. They worked with AT&T and tried refuse my claim. Don't waste your time and money for this insurance company.

I contacted Asurion when my phone had been run over by a car. They quickly replaced my phone, but did not include a return envelope for my broken phone. So I called them..... wait for it..... 7 times and each time, they assured me that they would send the envelope to my Post Office Box as we do not have delivery by USPS in our town. Then, I'm looking at my bank account and they hit me for $300 charge claiming that I did not return the phone!!!!! I am so angry. This is an obvious SCAM. I volunteered to send the phone back in my own padded envelope and they said if I did, I would be charged the $300. So what is a consumer to do. I contacted my bank and disputed their charge and I am going to send the smashed phone to the CEO of this damned company with a scathing letter. Do not use this company if you can avoid them. Thieves.

I completely smashed my phone in my car door on Tuesday morning. I immediately went into AT&T as I pay the $10 monthly insurance, and to my delight it was only $125 to have a brand new Note 3 shipped to me that was promised to arrive on that Thursday. (2 days later, sweet!) The following day, I receive an email stating my claim did not go through so I did it again at home. They made me pay $150, which was aggravating, but I paid it because I am phoneless. This time it was promised to arrive on Friday (okay, I can wait another day no big deal). Friday rolls around, I check my claim online as I have not received it in the mail, and it hasn't even been processed let alone shipped out yet.

My son's phone was broken which he purchased with ATT store when signing a new contract May 2013. I have had 5 line on my account for 13 years and never received such poor service as I have received in this case. I call to make the claim and am told there is no insurance on it any longer. It was canceled two days after purchase. ATT couldn't explain why it was canceled. I was told he had too many claims and he had never made a claim, so they tell me that I need to contact Asurion. I have been back and forth between ATT and Asurion five times, spending hours on the phone with them and no results. They keep pointing the finger at one another. I am very frustrated. There is even more to this whole mess than what I have covered. Not a single person I have spoken to can explain why this happened or why when they put it back on it cancels again. Unhappy consumer!

Beyond frustrated. Short story: we were told our replacement would be a NEW iPhone. However, we received a "nearly new" "refurbished" iPhone. We specifically asked if the replacement would be new and were assured that would be the case, which is why we agreed to pay the $100 deductible. I have spent nearly two hours on the phone, mostly on hold, with this pathetic excuse of a company. After talking to several company reps, I ended up no further than I was when I started. This is a horribly bad reflection on AT&T who selected this company to insure their phones. My new carrier will be anyone that does not work with the thieves. DO NOT DO BUSINESS WITH THE PEOPLE - DONATE $25/MONTH TO YOUR FAVORITE CHARITY INSTEAD OF WASTING YOUR MONEY WITH THESE FOOLS! (Oh, they also told me I could not record the phone call, although they could....pretty sure that is not the case in Arizona).

My iPhone 5s 16gb was trashed from my friend breaking it. I waited a few months to file a claim because I am a broke college kid and didn't have the spare $170 at the time of the break. It took me a few different times to even start to try to file a claim. I would put my information in and it wouldn't load to the next page. I finally gave that up and tried about a week later. Finally got in to file my claim, and I put the correct date of when the break happened and they ended up telling me that no claim could be made due to the fact that it happened past the 60 day allowance. I never knew that I had to file the claim within 60 days. So I contacted a tech manager and asked him to wipe my claim and let me restart. He was very nice and allowed me to do this.

My son lost his iPhone 5c trick or treating Oct 31. We had the insurance on his phone just in case something happened like this. Today is November 5, 2014. He has a brand new (not refurbished) iPhones 5c - only difference is it is green instead of blue. I never had to call. All done online. Very satisfied with the service.

I filled out a replacement phone form and went through the entire process on 10/8. Many calls and emails later and promised of a NEW phone, an upgraded model, and today when I called (almost a month later), they have now informed me that they have no records of any promises of a new phone, upgraded model. And they NOW have my phone ready to ship, but oh by the way, it's the same crappy old model I had. This after sending me a replacement which was a refurb which didn't work. Why on Earth couldn't they tell me this all 26 days ago instead of outright lying to me. If I didn't call today I'd never have a phone. No one ever emailed me or got back as promised to let me know my phone would be shipped. This company should be shut down. They are liars and thieves.

My daughter lost her phone the week of October 19th. Asurion sent a replacement phone after the deductible was met. The phone was found and returned. They received it on October 27th. I called on the 28th, I was told the account holder was my daughter and I am the account holder and the funds would be release it should take 3-5 business days so I called on 29th and explain the same situation. Verizon also called and they would not give them any information, either. This run around goes on until to today. I am not speaking with Care Solution and now they are saying the funds were just release to which is Nov. 4th and it will take 7-10 business days for the refund. She is not transferring me over to the CEO of Asurion which I know will never happen. I have been on hold for 8 minutes now. So I know the game. I cannot hold because I have other obligation I must attend to. It is now 10 minutes. Hanging the phone up the now. This is the most uncaring situation I have every been in. Your customer service is the worst I have ever dealt with.

My daughters phone was stolen, Verizon claims to have it replaced in all their advertisements the next day with this Insurance. Asurion said maybe more than 7 days to wait for the phone! Every parent wants their daughter safe when driving around at night. Neither Verizon or Asurion will offer a loaner phone!

I bought a new 32" led tv from Target and bought the 3-year warranty. Should have taken the TV back as soon as I realized it wasn't working right (dark screen, dead pixels, etc) so I sent it to one of Asurion's repair shops in Buffalo, NY. I get a call the day they received it to tell me they refuse to fix it because it's infested with roaches and they have sent it back to me. The thing is that I have never seen a bug, ant or anything in my little apartment since I have been there. Now what, I need to worry if they put bugs in my TV and are they going to infest my house? No way, I am pissed and will never buy another product from Target again. I'll probably have to just throw the damn thing away. MY ADVICE, DON'T WASTE YOUR MONEY ON A WARRANTY FROM ASURION.

This is the biggest rip off, most disgusting company I have ever come across in my entire life. I have been paying my bill on time for years and the one time I need a new phone because it was stolen they tell me I was sent to the fraud department. And I need to send them a notarized letter, a picture of my driver's license, picture of my social, and all this other ** then they lose all my documents and tell me I need to send them again. I filed my ** claim 2 months ago and still no phone. This disgusting company eat a giant ** you pieces of **. I am going to rip you all a new ** once I get my phone.

I've been waiting two weeks now for a replacement iPhone 5S. Today when I called about it they offered me an alternative to them mailing me a phone (which I now know would be a refurbished phone). They offered to send a check for the replacement cost of the phone so that I could go to Sprint and buy a new phone, out of contract. This will be an estimated $500-600 dollar check. Yes! They transferred me to their Resolutions Department to make the change. Now waiting "5-7 business days" for the check.

My Phone broke and they told us to go online and order it. Besides the fact that I have waited 2+ Hours just waiting for the info to load but once it finally loaded it said I already had an account then when I tried to log in it, says that email didn't exist and did that at least 3 times and now I am 2 days in, still haven't sent out a phone or even recognize that my claim was made and when I called they just kept saying "go online". They make it a hassle so people wont claim their phone. They need to do something about this!

My phone was stolen and I had to jump through hoops to have it replaced...they finally approved the claim and said it would take 1 - 2 days to get my replacement (which isn't comparable to my phone). NOW of course 2 days later and still no phone and so I called them and they are telling me it will be another 1 - 2 days. Horrible service for the money we pay.

My phone was stolen over a month ago. Someone said "Don't leave your phone there"...left my phone there...gone. So it took me about 3-4 days to get a replacement phone from Asurion. Not bad, I expected to wait a bit. Once I finally got the phone (1st), people on the other side of my calls said that it sounded like I was talking through a bowl of water. I called Asurion, they got me a new phone 2 days later (2nd). Once again, it had audio issues. This time it would actually mute my voice, so making phone calls was not even an option. I called back, pretty aggravated, and the woman told me that after 2 devices, they're required to send me a brand new device...so I figured that this would be the end of it. 2 days later I had a new (3rd) phone. AGAIN...audio issues. When I would talk with my phone between my ear and shoulder, it would mute my voice again. Talk about frustrating!! So I called...again...they shipped me a new device (4th phone)...got it within 2 days. This time when I inserted the sim card, the screen pops up saying that it may take up to 5 mins to activate...3 hours later...NOTHING!!

We have 30 phones signed up with Asurion - I pay $10 a month per phone for the coverage. I filed a claim two weeks ago - filled out the affidavit - faxed everything in - Still nothing. Every time I call they put me on hold for 20 minutes then they hang up.

Me and my wife have Asurion insurance full coverage on our phones. So my phone is stolen. I jump through all the hoops to file my claim. And then I find it won't let ship to my preferred address. After re-entering the address multiple times on their website it cuts me off and I have to call them. That's when they hit me with the news that for my 2 year old HTC Evo I'll have to pay a $150 deductible when the phone can be purchase new for that and they would not guarantee I would get a new phone, most likely a refurbished or used one. For what they charge I think the only thing Asurion assures is that they will screw you the customer out of your hard earned money. You could get a used Evo for $50 - paying a $150 deductible on that is like paying a $4500 deductible on a $3000 car. If I could give them a true rating it would be negative 20 stars. Totally useless waste of money.

This is a BAD BAD deal for the consumer. I have a Samsung S5 32G product. I pay $10 per month insurance and on top of that I recently paid $100 for a screen replacement. The issue is as follows; Asurion will not tell you when you make a claim that they only carry 16G Samsung S5. They will instead send you an inferior device regardless of what you send them they will only send you back a 16G Samsung S5 phone because they claim that is all they carry. The problem with this is that they are knowingly ripping you off. They are well aware that the bulk of S5 devices are sold at 32G but they only carry 16G. No doubt this is a tactic to increase their bottom line at the consumers expense. Shame on Verizon, the company who contracted them and endorses them in their stores. My question is as follows; What happens to my 32G device? If you only carry 16G what do you do with my device? This is wrong and needs to be addressed by Verizon.

At first, everything was perfect. This company has my laptop and stated that they would send it out Friday on 24th of October. No UPS information AND when I called back, even the supervisor stated that he does not know where the laptop that I paid $350.00 for. I called 10 times and asked for the laptop repair department number and supervisor told me that they did not have a direct line. Then he stated that someone from that department would contact me. But if they had no direct line, how could they call? I am going to do another follow up and will post for final results. But for now, they have my laptop and it's been 2 weeks!

I called in on 10/25/2014 to have my device replace and they put a 24 hour hold on my account. I was told I could call back on 10/26/2014 after 24 hours to complete my claim. When I called back they said that the hold has not been release so I can't complete my claim. They told me the adjuster was gone for the day and that there's nothing they can do. I think this is the worst insurance company ever. They are really inconsiderate when it comes to people who pay their hard earned money.

How do you pay 300.00 for a phone?... Lose that phone, pay for insurance then be charged 149.00 for a small crappy phone. This is the biggest scam I ever seen.. I had AT&T for 3 years and will be cancelling all 4 lines. Asurion is a ripoff. Will be filing a BBB COMPLAINT.

Okay, so weird situation. Bluetooth was not good on my replacement phone (Note 2), so I filed a claim with Asurion ($8/month extends your manufacturer warranty with Verizon Wireless). Sent it to my house. One phone down. Never showed. Waited a day. Called. Second phone sent out. Waited. No show. Tracked it, and for what appeared to be no good reason, Asurion recalled it back. Their associates on the line were friendly about it - but had no clue as to why that happened. Third phone sent out - they said, "Have it sent to your work", so I did. Returned to Asurion. At this point - that's ridiculous.

We purchased Asurion mobile protection for our two i-5 phones with Verizon paying $10 for each phone monthly since May 2013, which comes to $170 per phone, $340 total. One of our phones just got water damaged and we filed a claim. We were told by Asurion that we had to pay an additional $167 deductible to get a refurbished phone and if we did not return the damaged phone following their return instructions exactly that our credit card would be charged another $300!!!! Well, we later found out that one of our phones was available for an upgrade to an i-6 phone for only $200 with no "strings" attached. So why were we paying all this insurance money for?

Asurion is the company that Sprint uses to replace broken phones. I had a hard time getting the phone sent out because someone had to sign for the phone. I ended up choosing my brother's work. Unfortunately, I lost the return envelope to send my phone back. I was receiving phone calls from Asurion about sending the phone back to my work number at 7pm at night and over a weekend, so I didn't get the calls. I am still unsure why they didn't ever call my cell phone. So I called and asked for a new slip to envelope to be sent out. The service agent asked me if I wanted my phone sent to the address the phone was shipped to. I specifically said no, and made sure that they had my home address.

I purchased Asurion through AT&T for an iPhone 5S. I'm into the 2nd week of trying to get my one day replacement. They have all these backlog excuses which are not my problem. They sold a policy that included overnight replacement. After seeing the complaints on this website I question AT&T's responsibility to their customers. The entire thing is a misrepresentation and someone should start a lawsuit against them.

When trying to file a claim for a non-charging iphone, I was transferred to multiple people with different information. I left voice mail messages and emails which were never returned. I was finally told if I copied all receipts, contracts, credit card statement verifying insurance that they would reimburse the cost of the phone with a WalMart gift card. I emailed required documents and heard nothing after two weeks. When I called, they "hadn't seen any information from me." I faxed the same six documents and asked for confirmation upon receipt. No response. Today, after being transferred several times, I was told "with your type of insurance, you pay $200 deductible and we'll send you a refurbished iphone5." I've already paid $200 worth of insurance for the past 20 months. This is a warranty issue with the phone, not user error. I was deceived, lied to, strung along, avoided and will never purchase a Walmart phone or their deceptive insurance.

My apple product was warranty by Sam's through Asurion and it was send twice for repair, because they did not do the repair right the first time. They also switch my power cord to another one of a different color without giving a reasonable explanation on the repair done on paper or by talking to them over the phone. Today I RECEIVED our product back without the findings for the second time. For all I know, they did not do anything, because like they say in Nursing, if it is not written, it was not done. Not only no explanation, but the power cord now is MIA (missing in action; for those not Army savvy), even though they say on the paperwork, that it was pack with it.

If you are paying for this insurance my best advise to you is to drop it. This company does not have your interest at hand, just in your pocket $$$$. They sent me a defective phone and been working on two weeks to get it replaced and phone call after phone call. I finally had enough of them telling me it's under review and for what you sent me a bad phone. So I ask the young lady to talk with the supervisor and told them to keep the phone and don't send it because the customer service is poor, very poor at that. I have filed a complaint with the BBB and added to the Complaint Resolution Log (1959). Hmmm that should say something. Here's the site. Check for yourself. ** Oh ya I cancelled the insurance.

I had insurance on my iphone 5, was stolen from my work. Had been paying insurance for over 18 months at $10 per month. So after phone was stolen, I could not afford to file a claim with hefty deductible so I waited until I had enough money. In the meantime, I activated my old 3gs so I had service. Once I was ready to file my claim, I was told I'd be replaced with a 3gs not a 5. I was told that the phone that was hooked up at the time of the claim would be replaced which is outrageous as I just needed a phone to use. This company is definitely misleading and taking our hard earned dollars. Also nobody above call center authority to talk to, Corporate address is a PO Box so beware!! Also the phone they offered to send is a 3gs and you can buy them used for around 59 bucks, I paid $180.00 worth of insurance for a $50.00 phone. That is crazy.

I dropped my phone in water and went to at&t to file an insurance claim, something I've had to do before that was pretty easy and painless. However this time they informed me about their new alliance with Asurion and told me i had to go online to file my claim which would be "quick and easy". This process was neither of those things. First of all, filing the claim requires you to print a form (I have no access to a printer) and then fax the form and a photocopy of your ID back to them (also no access to a fax). I attempted several times to contact Asurion directly and was told i was being disconnected due to "system errors". So when you initially submit your claim info, it takes up to 24 hours for them to even email the form.

I've lost my cellular phone on 8/2/2014. I claimed to Asurion at the same day. They have never resolved issue by 10/14/2014. The phone line I lost is my primary business phone. I paid insurance premium each month but when I need to get insurance coverage. They have NEVER replaced and I am losing my business and money daily basis. Now I have to get legal consultant to stop Asurion taking money from innocent phone holders. My claim# ** from Asurion never works, NEVER!!!! What should I do?

I paid for insurance for my Samsung Galaxy II for 2 years and still had to pay $199 when I needed to replace my phone. What I got was a crap phone with multiple problems, including a warped battery and chargers that won't make a good connection. I went to Verizon where I bought my original phone and they can't do anything because it's not their responsibility. When I tried to call Asurion customer service (and I use that term loosely) I am told they can't verify that it's the phone they sold me (even though I'm on the phone/phone number) because I'm on that phone. I explained I don't have another phone to call from. I just need a battery that works and a house charger that works. Apparently I'm out of luck. DON'T PAY FOR ASURION INSURANCE BECAUSE THE REPLACEMENT PHONES ARE MOST LIKELY USED REJECTS.

In August of 2014 I filed a claim due to my phone sometimes not charging properly. My phone was charging from my home charger, but not my car (it was not the chargers, but the phone. I took it into a Verizon store to be checked). When the new phone arrived, I did not open the box. I just had more pressing priorities. On October 9th I received a letter stating, "If Asurion does not receive the original damaged or malfunctioning phone by 10/11/2014, you will be charged $50."

Bought their insurance for my son's iPhone at Verizon. My son lost the phone during his summer program in Europe on est. July 8. However, the local program office found it shortly after he had left the country, and promised that all lost & found items (including his iPhone specifically) of the program participants would be shipped back in September. Despite our multiple reminders/requests, the program office would not respond, and now it is October, so it became very clear that the phone was not going to be returned, since it was in somebody else's possession, but we didn't know its exact location, and we had not been able to get it back for three months.

Both of my sons are on my boyfriend's Sprint plan. My youngest son cracked his screen after 7 months. We filed a claim and it was quick and easy. We pay $11.00 a month per each phone for insurance and had to pay a $150.00 deductible for the replacement phone for my son. Last week, my boyfriend's phone, which was in his clip case, fell out and was subsequently ran over by someone else in a truck. We went online to file the claim and the choices of when the incident happened were either "today" or "yesterday." The incident happened last Saturday, but I chose yesterday. Earlier that week, we had his old flip phone turned on because he runs a small business and let's face it, if you don't have a phone, you can't do business, i.e, make money to pay for a phone.

Asurion has designed a clever scam. After paying over one year of monthly payments I filed a claim for a broken Samsung Note 3, only to receive as a replacement a Samsung Alpha - a very inferior phone that they claimed as "comparable". They sent it under the auspices that they were out of inventory of the Note 3 and they were "saving me from waiting" to receive another Note 3. This happened after I had specifically discussed with them that an Alpha would be unacceptable and they assured me I would be receiving a Note 3. I sent the Alpha back and will cancel my insurance.

I lost my phone probably 2 weeks ago now, and have called Asurion at least 10-15 times within this whole process. The majority of the representatives realized I was a bit angered by this whole situation, and were just ready to hang up on me essentially, rushing me off the phone by asking if there's "any other comment or concerns to be addressed." They would not care that I have been having the worst time trying to deal with my phone claim/service request but no one was ready to ask what the next step in the process you are facing to maybe assist. I faxed my request 3 times to the SAME number, and only the last time did they receive the request.

This all started when we got back from Disney World Trip. My Google account got hit. They ran up 300.00 of charges on my bank card playing a Google game by the name of High School Story. Then about 3 weeks later they hit my Verizon Wireless account. They were able to Log onto my account, add a phone and make 900.00 worth of international calls from Orlando, FL to ** in Estonia Region. After running up our bill they hit Asurion next getting a Samsung Galaxy Note 3 and Apple iPhone 5. I really believe that it was a dishonest employee that works at Disney World and is able to get people's log on which is your email address and the password you use. This person either works in Reservations or IT or somewhere they are able to access someone information.