Asurion Reviews

Asurion simply asked me some questions, sent me a new phone, and asked that I return my broken ASAP. This was nice for me, because I did get a new phone replacement. I am in construction and have broken a phone before, with no insurance. I was just out a lot of money. Now, I have Asurion, and broke the phone again, and it was replaced!

I was very pleased. I had a new phone less than 12 hours from the time I lost it. It would have been even better if I didn't have to pay the co-pay. That would have made the whole thing way, way more great.

I had a great experience with Asurion when our cell phone was stolen. The replacement works well and we received it quickly. Although I would prefer to talk with a person, the automated service worked well for us. It was a positive experience and I would use your company again.

My daughter dropped and damaged her iPhone 6 at the most inopportune time ever. Hurricane Matthew was about to visit NC area. I had to send it to where she was going. She got it right about the time stated in the email sent. We were able to be and stay in touch because of this. Thank you.

The representative was very helpful. Explain to me the entire process of getting a replacement tablet. Also he allowed me to receive the replacement tablet with the hours... That was such a pleasure. I recommend you to everyone. Thank you.

My phone broke and Asurion was right on time to send me a new phone next day, given I had to travel I appreciate the delivery on time very much, my new phone works perfect and delivery was model I order.

Get the phones very quick but they never work good. Got two new iPhone and there was something wrong with both of them. Also had to get galaxy s6 and they gave us one with a bad battery so it last about an hour at the longest. They are great with sending a new one when you call but you should have to call and get a new phone every time they send you one.

Awesome response. Great service. Fast and efficient. Reliable and friendly. Got phone almost after hanging up the phone??? Shocked at the ease of calling in the claim and no waiting or interrogation as if I was criminal for using the service. Had that experience once and found Asurion. Grateful.

I'm through on my phone; that's just the nature of my job. Although I try to keep it safe with a nice case and screen protector, accidents happen. Fortunately, I've use Asurion for the last three years, which covered my last two phone models. During this time I've broken them twice during my work hours and once during my personal life, and every time Asurion has replaced them within a few days! All I had to do was call them up to give some information. From there you will receive an email to print, sign, and email it back to them and pay the small fee ($100 for my previous model and $150 for my current model) then BAM! New phone in my mail within 48 hours! I couldn't be happier. Thank you so much for saving me from some nasty phone-withdrawal-headaches Asurion. Breaking your phone is the worst, but having you there to back me up is a lifesaver.

Everything was very smooth. We reported online (on the Asurion website) that the iPhone was broken & you sent a replacement iPhone that day. The replacement phone arrived the next day (as promised). Instructions were provided & everything was very easy to understand.

I would recommend to friends. They handle my claim fast. I was very pleased. They warned me to get my phone off the find my iPhone twice so I wouldn't get charged 500.00 which was very nice of them. Took me a few times but I figured it out and was able to take my phone off the iPhone find my phone. Thank you.

I am pleased with Asurion. My claim was approved within an hour of me submitting all requested documentation. The phone arrived the next day and to my surprise it was BRAND NEW, not refurbished! I would definitely recommend Asurion to all friends and family.

The service from you was excellent. The response was immediate. The information updates were complete. The delivery process was as efficient as stated by Asurion. Everything I could expect was well covered and accounted for. Thank you very much.

Was fine. Didn't get the exact model of phone that I had (out of stock) but could be due to age of the phone model. In all, the process was good. One negative, not related to Asurion, was that Apple released a software update between my last backup and when I received the phone (span of about 4 days). Since the phone's version of iOS ALSO had to be updated, my backup was worthless. Luckily, not a major blow.

Phone arrived, grandson smiled. Life is beautiful. Thank you so much. He needed the phone for when he heads off to school. What did we do before we had cell phones? They are so important to be able to maintain contact when family heads out to work or school.

Had water damage to iPhone 6 and did online claim for replacement. The process was easy. I was told that it would be a 2 day process to get my replacement - iPhone would arrive in that time and it did and I'm happy.

Very fast and efficient. I loved having a new phone right away especially when needing it for work and everything. It was easy to return my old cracked phone as well. I would recommend to others! The only problem was that my phone was on back order BUT they would update me constantly about it!

Service was quick and without unnecessary bureaucratic hurdles. My only reservation is that my replacement phone is refurbished. I am still making payments on a NEW phone even though it has been replaced. I was not given an option between a new or refurbished phone. It's the equivalent of receiving a used car that has been repaired and may or may not have future issues.

Super fast replacement. Broke my phone on a Monday afternoon and had new phone next day before noon. It was as easy as to go online fill out the form. Scanned in verifying documents and e-mailed back. No wait and no hassle. Simple and easy. No issues.

Got my new phone very quickly which was needed as I have a child and no other way to get a hold of anybody including work just in case if I got called in or needed to be at a different place than I was expected to be at. You got my phone to me faster than it was even suppose to be. I really appreciate it.

This is the 2nd time I've used Asurion because my children dropped their phones. The process is quick and simple and you receive your replacement phone the next day! It is delivered right to your door! The replacement fee is based on the type of phone you have... What could be easier?

Very easy to use. I received my replacement phone in less than 24 hours. I took my phones on to Verizon to have everything transferred properly and then sent in my old phone. Smooth and easy. It could not have been any easier.

Asurion replaced my broken iPhone 6 plus twice, but both were defective replacements. The first replacement would not pickup wireless. The second had a defective touchscreen. The third time it was replaced with a new phone, which works perfectly. Frustrated at first, but ended up very satisfied. Thank you!

I received very quick service, and I am very happy with the results. My phone was pushed into a hot tub by a friend accidentally and so I am glad to have had such an easy replacement process. After a few questions online, some paperwork, and a small fee, I received my new phone the next day.

I dropped my almost brand new phone and cracked the screen. I had my new phone within 12 hours and the whole process was so easy and convenient. I am so happy I paid for the insurance on the phone as it is money well spent and was not a hassle at all to submit a claim and receive my new phone.

Couldn't have been easier! Fast and simple. I was without a phone for a week because everything was back ordered but Asurion did everything they could. They did say they would replace my case but did not. The insurance isn't cheap and the deductible was high but the phone was sent and that was great. Ty.

If I didn't have to wait for 3 - 4 weeks, I might have given it a decent review. Considering I have and pay monthly on the "total mobile protection" plan, and had to pay $200 for a replacement. I'd expect to get it a little sooner than that, especially since I only owe $150 on the phone...

Very simple process to swap out phones and the amazing thing is, no human to human conversation took place!! In today's world, it's hard to function without the technology piece so being done for a day is ok to get a break.

Service was fast and fine, EXCEPT... your shipping method. Your shipper would not return after the first and only delivery, for which I was not home. I was told it was left at their pickup center -- 18 miles away. I told them to redeliver it. After three days and three phone calls, I had to pick it up myself at night and was five days without a phone. Change your shipper!

Customer service was definitely a 5 Star, everything was really quick and organize. Only issue was the refurbish phone that I received wasn't working properly. It was glitching a lot and sometimes the phone would freeze for moments at a time. But during all of the issues, my new iPhone 7 plus came in.

Called and had a replacement within 24 hours. Of course you pay a monthly bill for insurance but you still have to pay a very high deductible... either or they have you over a barrel if you want a phone!

The phone arrived within 24 hours of my request, it was great. I'm happy to work with Asurion because they always take care of my needs. The phone that arrived also is performing well, so this is good. I would recommend Asurion to other friends as well.

Thank you for your quick service. We had the phone the next day!! Lifesaver!! We called to submit our claim late in the evening and were pleasantly surprised when we received the phone the next day. We were able to do it all online, quick and easy!! Thank you so much!!!

Fast and fair. The claim was quick without hesitation due to my problem with locating the phone after driving off with it on the bumper. Pleasant assistance. Nice people to deal with and quick response to my needs. The new phone had issues and was replaced quickly. Only issue was the extra day of receiving a phone with a bad screen.

Still waiting on my credit from returning new fone! I pay the insurance each month and you do not return my $200. How can I have any faith that I can get my money back. Go to Verizon and wait my turn?

After I left my phone in the jacket pocket and then washed the jacket, they were quick and efficient in sending me a new smart phone. I did have to pay a $150 deductible which I believe is more expensive than it should be.

The service was fast and was just as advertised. We received the phone on the next day after the phone failed. I would recommend the insurance to anyone looking to get a new phone if their kids are careless with their phone. I am very happy that I had this service.

Contacted Asurion and submitted the claim and received my new phone within 24 hours. Great service. Recommend this insurance company to others. Not sure why with the iPhones you have to pay $199 before you can submit your claim, but with other phones you don't have to pay anything.

Insured phone had cracked case. Insured phone model was out of stock but shipped within 1 week. Easy to follow instructions to move phone data. Shipping instructions for return of old phone were somewhat vague. Overall was a good experience but could have been excellent with better return directions

Good service, although it took 2 weeks to get my replacement. It was back ordered. My smashed phone still worked, so not a big problem. First time I've used the service after paying for it for years. Probably would have been ahead without it in the long run considering the $200 deductible on top of it.

Fast replacement, which was very much needed. The process was easy and the tracking of the new phone was very good. The new phone works well, set up is a bit of a hassle but that is no fault of Asurion. I was happy with the process.

First thing first. I want to see this "negative" comment posted at the top of the reviews for this fraudulent business, and not just the positive ones. (We shall see.) I bought an iPhone 6 from a Verizon store about a year and a half ago. Something was faulty and I had to go through insurance to get a "new" one. Well, they're never new, they are ALWAYS refurbished. Yesterday, I was sitting at my desk, about eight months after I received it, and noticed the bottom right side of my phone started separating from the bottom, allowing me to see the insides of my iPhone. I immediately called Verizon, who gave me the option to; 1. Buy a new phone. 2. Go through Asurion and get refurbished phone. 3. Try and take it to the Apple store due to a possible safety issue. I chose to take it to Apple to see what they had to say.

My wife lost her iPhone and it was replaced within 48 hours and set up with Verizon. No hassles, no issues just good customer service! All done online so we didn't have to wait on the phone to talk to a representative or be placed into an automated phone hell!

Great customer service while filing the claim but never could get a date for when I needed to return the damaged phone. A recording told me 30 from my claim date or from when I received the replacement so I hope was the correct date.

Asurion did a very good job on replacing my device, fast and easy. I had my phone in 24 hours and it was ship to my work. Hassle free to me. It's a peace of mind not to worry about getting a new phone and staying connected is more important than anything else. Thank you.

My experience with Asurion was great. The lady that I spoke to was awesome. She was very nice, courteous, helpful, pleasant to talk to. She treated me like family. She assured me that my new phone would be delivered the next day and it was.

Lost a phone on vacation and was replaced in a reasonable time. Phone was replaced while we were on vacation in Hawaii. Was pleased with the people who helped me file the paperwork and prompt delivery to our hotel in Hawaii. Thanks.

I believe in protecting my belongings so I've had Asurion insurance for a long time. I pay a fee every month so I thought in exchange for a new phone I would put in a claim and that would be it. My phone only had a broken glass but I still had to pay about $150 besides my insurance to get a new phone.

Asurion is wonderful to work with. The response time and service always exceed my expectations! In our times it's such a relief to find a reliable company. My job requires that I have a working phone at all times, therefore knowing that Asurion will be quick and efficient with my claim always gives me peace of mind.

Will never be without Asurion. Have had to replace an iPhone twice and the customer service was excellent. They were very helpful through the whole process and I had my new phone within a couple of days. They are well worth the investment.

Yes!!! I I would recommend Asurion to anyone I know. Very good customer service and very fast and efficient work!! I am so thankful to have been able to have such a wonderful experience with this company. My favorite part about the whole thing is how easy everything is. They had my phone in my hands the very next morning.

My dog knocked my tablet off and cracked the screen to the point it would not function. It was also a tablet that was no longer manufactured by the maker. It was replaced rapidly with a brand new tablet of even better quality with essentially only very basic questions. No pulling teeth or long wait. Definitely worth having this protection.

The entire process was outstanding. No complaints at all. Everyone did a great job. I would highly recommend Asurion to anyone who needs to protect their mobile device. The reprogramming process was simple as well. FYI please send a larger envelope when the customer is returning a tablet. Thanks.

My daughters phone quit working properly so we got online and filed a claim at 10:45pm. I had a new phone in my hand at 10am the next morning. It was lightning fast and super easy. I'm so pleased with the service that this company provides.

The service was fast and courteous. "Thank You". The phone arrived in the mail as promised. It was easy to send broken phone back with the instructions provided. The text support was eager to help and was pleasant to work with.

Phone was stolen and Asurion make it easy to replace our phone and my daughter was really happy with the service that we get. And the time frame that they said was actually the time for the arrival of the new phone.

Great job. Thank you very much. I will use the service again. This is ridiculous that I keep having to add words.

Great phone quality service. I like what you guys sent. Keep up the good work. Nice new phone. Phone took a while to arrived but it arrived new which was worth the wait. New phones should always be the way to go. It was way to connect and I'm enjoying it.

Twice, my iPhone was damaged out of my control and twice Asurion came through for me with no shame attached and no questions asked. Thank you! The only thing that was rather hard both times was figuring out how to re-set my phone, etc. I think that for older people such as me, clearer step by step directions are needed. They are probably really clear to most, but for me, it just wasn't very clear. Again, thanks.

The entire process from start to finish was absolutely exquisite. I thought I'd have an issue with replacing my son's device because of an error I made online but the rep was very helpful and reassuring. I was not disappointed! Great job.

Asurion's response to my problem was great. Filing the claim was easy, and the new phone was in my hands, I believe, the following day...maybe two days later at the maximum. It was great to be covered by a company like them. Thank you very much for your fast response.

Thank you so much for your professionalism and speedy delivery of my phone. Makes paying the insurance painless. Phone use for business and I was naked without it. Thank you again and as many words as I could possibly send to you. Even sent me the case that I had lost with my phone.

I appreciated how fast the service was and that I was able to do it online. Fast and easy service! Thank you so much. The phone was here the very next day. Very convenient. Only waiting a day for device to arrive.

Commitment to customer concern was very sincere. All through the conversation with the CSR of your organization, there was a feeling that they wanted to help. CSR was patient in allowing for explanation of problem and provided several possible solutions. Would recommend to a friend.

Our son's phone was damaged and we were stressed about having to replace it. We thought the replacement process would be tedious. This could not have been further from the truth. ASURION made replacing the phone simple and straightforward. We're happy we made the decision to purchase the insurance on the phone!

Everything was really fast and easy, except for the instructions. It wasn't clear if I needed to swap the SIMs and had to go to the Verizon store to clear it up. Once that was taken care of it was easy to do the rest.

I contacted you at Asurion about a stolen phone. The person that I spoke with was great - helping me know what I needed to do to get a new phone. My experience was a very positive one and I am glad you helped me get my new phone and a pleasure doing business Ruth with you.

Replacement of iphone 6s - I could not have been more pleased with Asurion's ease of use and expedient handling of my claim. Their premium is worth its weight in gold and I would recommend them to anyone. I never expected to receive a replacement phone as quickly as we did, or that the return process for the damaged phone would be so uncomplicated. Dealing with Asurion was the most pleasant part of my daughter's careless regard for yet another phone!

Getting my phone replaced with Asurion was quick and easy. I got my phone in a couple of days. The employee who helped me was very helpful and informative. I would recommend a friend and family member to use Asurion and will continue to use Asurion.

They did what they said when they said. First reconditioned phone was a dud but second was fine. Amazing how fast the phone could be replaced. I would recommend having the insurance for anyone that owns a smartphone. Staff on the phones were excellent.

I completed my claim via online. The online process was easy. The options and selections made the process smooth. It took me less than 5 minutes to complete my claim online. I also received my replacement quickly too. The return process for my damaged phone was easy to follow as well. I would definitely recommend the online process!

This is only the second time I have ever had to use my insurance for our phones in the 15+ years I have been a member. Received fast service and delivered as promised. Would recommend to friend or family. My son was happy he received his phone so quick.

I lost my phone. It is insured by this company, and they did respond very quickly and efficiently. The first day I filed the claim, the second day I received my replacement phone. So that's really amazing. I will keep on using this company for all my phone insurance issues. It's a nice experience with them.

The replacement process was very smooth, and extremely easy. I did experience a bump in the process. (Having to send back the 1st replacement phone due to battery issues.) However, the 2nd replacement phone was sent quickly and it worked overall. I am quite satisfied with it.

I had to wait 12 days for a phone because I didn't have $199.00. I realize that Verizon and your company are separate but there should be a system that if the victim of theft has a good record of payment it could be billed to that person's Verizon/AT&T/etc. account.

After contacting Asurion, they sent out a new phone overnight to replace a malfunctioning phone. Their instructions on recovering my contacts and pictures was very easy to follow! In addition, they provided a return package for my old phone and was paid in advance.

I had the best experience with Sprint and Asurion this week. I have had the insurance for several months since my husband got his new phone, and his phone was damaged beyond repair in hurricane Matthew recently. Asurion sent us a replacement within 24 hours, and the deductible was very reasonable. I am pleased and happy that we had the insurance with them. Thanks!

I mailed my old equipment in the box provided to my phone carrier. Within a few days Asurion responded by email indicating my equipment had been received. It was a relief and my mind was put at ease when I read that my equipment had reached its destination without any incident. Excellent service. Thank you.

Asurion was prompt in receiving my claim which was greatly appreciated. I needed my phone to get in touch with my family and receiving it so quickly was a huge relief. Hopefully I won't have to use you again l, but I know I have a good service if I must.

I had a great experience with Asurion recently when I had my phone stolen. I notified them within 24 hours of losing my phone and I had the phone 24 hours later - a perfectly new iPhone. Definitely recommend their services, as this saved me a nuisance trip back to Verizon or the Apple Store and several hundred dollars for a replacement.

Excellent customer service, arrived overnight, no issues. Customer service rep handled the call in a timely manner, no waiting on hold for extended length of time. Yes I would recommend to anyone that purchases a cell or iPad to get the insurance. It's worth it's weight in gold.

Timely replacement phone sent in short amount of time. Customer Service Representative was helpful and friendly when questions came up about replacing the phone and what we are entitled to with having this insurance. Only problem was filling out form online. This was cleared up relatively fast with the help of your customer service representative.

Extremely fast delivery. Replacement phone was new and not refurbished. The premium also isn't terrible and the deductible is not bad either when considering the cost of modern phones. Definitely a lifesaver to have this service when your phone gets destroyed.

Your service was easy to use and my new iPad came quickly. The instructions on initiating the new ipad were clear and concise! I would use Asurion again in a heartbeat and plan to tell my family and friends! Thanks.

I had to replace my phone after it fell and broke and your service to do that was excellent. I would definitely recommend your services to anyone who has phone warranty due to how you handle my claim even though there was a delay because of backorder which was no fault of yours.

I shattered my screen and could not use my phone which I have not only for personal but work use. Within 24 hrs of filing a claim I had a new phone delivered to my home and activated/ready to use. The claim was easy to file and the return of my broken device was simple. I had a great experience.

Wonderful service and fast delivery as promised!! Worth having the insurance! Phone looked brand new without any scratches or dings. I am happy I had the insurance and went through them. Worth my money spent in my opinion. Thank you for great service!!

I've utilized Asurion several times over the years and have only had good experiences with them. Replacement phones are delivered the next day and generally in great condition. I personally have only replaced one phone years ago, but have a son who has needed to use the insurance many times. It's been well worth the premiums... at least for my family.

I actually dropped my iPhone in the toilet! As the owner of my own small business, I was freaking out! Once again having Asurion as my phone insurance lifeline, really paid off!! Thank you for being there and putting me back in business after the longest 24 hours I can remember for years!

Do not purchase cell phone insurance from this company. They claim to insure your phone and will replace it. Well, if they happen to have one in stock that is. Otherwise be prepared to go without a phone for days. They may get you a replacement but only when they are good and ready. Supposedly they work with Verizon. That's a joke. Verizon has the phone in the retail store but Asurion can't figure out a way for me to get one from Verizon to replace mine. It's very simple, allow me to pick one up from my local store and then send them the replacement.

Was sent to me on time and correct. Glad I chose the protection insurance. Customer service was accurate and very helpful in my time of need. I doesn't need to talk to different people to get it done. Talked to one person and they got it done for me in less than 15 mins. Thank you.

I lost or had phone stolen and was replaced quickly as you said it would be. At the beginning I had trouble but because I'm not good on computers and had troubles sending, not you fault mine. When I did what had to be done it was much smoother and quick.

Great company - easy to deal with. Phone came quickly. Arrived in 2 days. I would recommend to anyone. Package was tracked and I was kept up to date with shipping info from when it left to when it arrived at my house. Easy process as well to receive my new phone.

I hate dealing with warranties in general. I am always replacing phones. Asurion makes it so easy. I find the hardest part is getting phone set back up. Instructions don't tell how to get phone activated on the network though. Thanks for making it so easy.

My son dropped his phone while away at school, and cracked the screen (not good). Someone answered my call, almost immediately. Filing the claim was the easiest I've ever encountered. His replacement arrived in a few days! Thank you for the fantastic customer service.

Asurion made this process extremely simple and streamlined for me. They turned a frustrating experience (a broken phone with a cracked screen) into a positive one! I would highly recommend them to friends and family members.

My daughter's phone broke. I contacted Asurion online, filled out the form and received a new phone the next day. It was easy & the next day phone made my girl very happy. I highly recommend protecting your phone with Asurion. You will not be disappointed.

Everything went great. The only thing I had a gripe about is that the phone wasn't in stock, so I had to wait awhile. Other than that it worked out great. I would definitely recommend Asurion to anyone. Thanks you guys!!! I really appreciate you.

Top of the line service, very fast shipping. It used to be easy to make a claim, just a couple of extra steps but it's understandable with all the fraud happening nowadays.. Definitely will recommend you, like I always have.

Only issue was I have paid this insurance for years on my line. The day I needed it it was extremely expensive considering how dated that phone is. Seems you pay more monthly and then more when you actually need it. In my opinion this is unacceptable.

I dropped the phone & cracked the screen. You got the phone to me quickly, then you canceled my insurance. That's a joke, to cancel it. I'm very disappointed, you've always been a good company and quick to respond.

My iPad was stolen and recovered but the screen was completely smashed and unusable. I had my replacement the next day by noon. I was beyond excited that it was replaced so fast considering I use it for work and I needed it that next day.

Got the phone in a day or so and they had an easy package to send it back in. They charged a lot for the replacement phone but at least I didn't have to pay full price. They're very easy to work with, with very kind representatives who actually act like they care what happened and have empathy.

I was very happy (5-star happy) with the process, right up until my coverage was terminated. The reason given was that it was my second claim within a short period of time. That is absolutely incorrect, as it was my first one!

The screen on my Samsung Galaxy 4 had gone black. Broken screen and needed to be replaced. Had absolutely no problem using automated help on Asurion phone line to get new phone in 24 hours. Glad I had the insurance. Recommend them to everyone.

I felt your service was extremely timely, fast, efficient and very professional. We needed a phone replacement for our daughter quick and your rush shipment was just what we needed. We would recommend your company to others. It was shipped overnight and arrived in two days.

Asurion was excellent! Process was simple, fast and stress-free. They maintained constant contact with me every step of the way. HOWEVER they need to switch to another shipping company as there was a major issue with UPS causing a significant delay in receiving my replacement device.

Don't waste your money - I've received 4 replacements devices from Asurion for my Samsung Galaxy S5 and all of them were faulty. (Poor mic, broken camera lenses, overheating, etc.) I asked for my 4th replacement to be an brand new device or an upgrade to an Samsung Galaxy S6 or something but they said they are not able to fulfill this request. To be paying Bell Mobility $7 premium / month for over 36 months and to receive refurbished/broken devices that they have collected as replacements seems fraudulent. When I confronted their customer solutions about this, the representative acknowledged the replacements may not be perfect but are within 90 days warranty. I wish I never spent the extra money when it all could've gone to an brand new phone as a replacement including the $150 deductible. Crap service, crap replacement devices - you've been warned.

I had a Galaxy S6+ Edge and the power connection broke and would no longer accept a cable to charge. I got the phone replaced phone promptly. This is the 2nd phone (S6+) that has exhibited this problem. I know of 2 others with the same problem. Thank you.

Terrible customer service, terrible way of doing business. The entire process was a hassle, from the mystery of how my email address got changed after I received my claim number email so I never received the form to print and fill out, to having to go out and buy a printer/scanner so I could print sign and scan the affidavit to my phone being out of stock and having to wait. They offered me a different phone, but then I would have had to go out and buy a new case.

Quick and easy with easy to contact and very kind employees. However, your products are inconsistent. First replacement, screen sensor didn't work so any phone call I had was ended, put on speaker, or muted; as well as microphone and speaker not sounding right. Got a second phone, volume buttons felt like they were barely attached and that they would stop working if I pushed them too hard or something. Phone sounded broken inside when I shook it.

I have 3 teenagers, so insurance on their cell phones is a must! Every time I have needed to replace a phone I have received excellent customer service and lightning fast shipping of the new phone. I'm okay with the $199 fee because it is cheaper than paying for a $900 smartphone.

I had a busted phone and you replaced it with a new one. It came in in a timely manner and I am very satisfied. Thank you. The phone was upgraded to a newer phone which I was very satisfied with. Will recommend this insurance in future purchases.

This was not the first time that I have had to replace any of my cell phones. I have been very please with Asurion. What else can I say about this company other than I am pleased. All my phones are covered.

I am happy with the result. Would rather have a Brand New Phone instead of a refurbished phone. The iPhone 6 I received from Asurion does not hold a charge nearly as long as the iPhone 5 that I had to replace.

It's good to know there's quality security out there for consumers. Thanks for being available all the time. In these busy times & scammers we as consumers need this kind of protection against computer & phone hackers. Fraud and scammers. Again thank you all.

My daughter cellphone fell in the toilet, she tried to dry it out in rice for 24 hrs but that didn't work. She could talk but the camera didn't work and 24 hrs later it wouldn't turn on so I went online to Asurion and 24 hrs later, she was talking again!

My standard poodle puppy got a hold of my original iPhone and its replacement and bit into the screen which disabled the phones. I have a 2nd replacement which I am doing my best to keep from the puppy. Thank you for replacing my phones.

I wouldn't change a thing. Customer service is #1. Fast and so kind to me and my situation. Very sympathetic. My service rep I do not recall her name but she was fantastic. She explained the process of getting a new phone and the price was very reasonable.

Service was fine. It could have been faster but it's fine. Initially my wifi stopped working but then the phone was lost. Service was slow but alright. Next time the phone should arrive quicker than the 4 or 5 days it did.

Received new phone immediately. Very nice. Happy about service. No problem at all with replacement. No questions asked. Phone was either lost or stolen. Either way was replaced without question. Would highly recommend this service. Wow do it again.

Pretty good experience with the Asurion, I was informed correctly about everything regarding the process but I did not like the fact that the call dropped and no one called me back. I had to contact Verizon to reconnect me to you guys which I thought was a bit unprofessional.

Everything was great except the $200.00 I had to pay. The phone that broke was only 3 days old. I know that there was a deductible, but that was ridiculous. It would have been fairer to be in the neighborhood of $50.00. It certainly surprised me.

My iPhone was stolen recently but thanks to Asurion's amazingly easy process and speedy replacement, I had a new phone in two days. I downloaded everything from my cloud backup and, Voila! It was as if I never lost it. I couldn't be more pleased with this company.

The customer service was great when I called. The process to replace my phone that was stolen was so smooth and painless. I received my replacement device within 24 hours!!! Awesome service!!! Well worth the monthly payment. I would definitely recommend to a friend.

Loved it!!! The claim was easy to file. My products came on time and worked great!!! The returns were fast and easy to do!!! I would definitely recommend for my friends and family to use Asurion for all their devices. Thank you. :).

Service was great fast. No questions asked, didn't have phone long and still covered. Very polite and helpful. Thank you. We got the replacement when they said we would. Everyone I had to speak with helped me through every step no matter if it was to repeat themselves.

Getting a replacement phone was a breeze. The website was easy to navigate and I received my new phone the next day. Sending back my damaged phone was easy with the envelope provided. Awesome service. So glad that I had this insurance on my phone.

Lots of special circumstances that the Asurion team helped us with. Our home flooded from hurricane Matthew and we were delayed in our response back to Asurion. They completed understood and were more than accommodating to our needs and schedule. Great team, customer services reps and insurance.

Asurion replaced my wife's phone in 24 hours after it took an unfortunate dip. This is our second experience with their service (See: John Deere vs Cell phone). Highly recommend their insurance for your smartphone or other devices. A+ experience.

The person who helped me was informative and the service was prompt. We needed to figure out where to send the phone because a signature was required. I was very pleased! I would recommend this service to friends and family.

I, unfortunately, on a weekend, dropped my iPhone and the face shattered. I filled out a claim online and thought the phone could be repaired. However, the repair facility advised me they could not repair my phone. Asurion then advised me that they would indeed replace my phone and I had a new phone on that Monday.

Very dependable and great customer service. I had no problem with finding my phone and ordering it. They informed me that it was on back order and promptly eyes me know when one was available. The shipping was fantastic and I could track it without worrying. Delivery was on time and precise.

Filing the claim for the stolen phone was extremely simple process. I was pleasantly surprised at how easy it was. The replacement phone was overnighted to my son at his college residence. The downtime was so minimal. I would definitely recommend this insurance.

Our LG v10 broke. They got us a new one within a couple days. Great service! We were very happy with the service they provided. Well worth the $100 deductible. We would use them again, but only on an expensive phone. Our phones were $650 so it was worth it.

Quick to get phone, excellent service. Website was easy and user friendly! Received notification and everything was processed and ready to go. My phone came the next day, and returning the old one was just as easy. The whole overall experience was great!

This is the worst company (Asurion) as they were bagging money rather than service. I would not recommend any person to go with the Asurion (A money oriented business not Service). Not even the customer agent but also the entire supervisors and higher officials were irresponsible for the queries. Won't recommend and my sincere advice not to go with Asurion.

I recently had a Samsung Galaxy S6 Edge plus with 64GB of storage space that stopped working on me... I called Asurion and had a replacement phone sent to me. I sent the old phone back. I later found out (after logging in to my Samsung account) the phone Asurion sent me had 32GB of storage space!!!! So to recap... NOT ONLY DID ASURION SEND ME A PHONE WITH HALF THE DAM STORAGE SPACE... I HAD TO PAY ALMOST $70 TO GET SCREWED BY THEM!!!!

I would definitely recommend Asurion to anybody and everybody! My phone got stolen and Asurion sent me a brand new phone within 24 hours after filing my claim! I received my brand new LG V10 in the mail the very next day! It was great to not have to go without a phone for very long. I have kiddos so having a phone in case of emergencies is a must!!

I was grateful that I had Asurion, as I needed to replace my phone. All the service representatives that I spoke to were very helpful and professional. I also spoke to the Technical support staff and they were patient in guiding me through the steps to get my new phone updated & working again!

Item shipped quick. I hate that it's so expensive now for a replacement. It should be staggered costs based on how many replacements people go through this being my 2nd in almost 15 years. Refurbished device was in good shape and seems to be working great.

Awesome experience. Received the phone the next day and returning the broken phone was very easy!! I hope I never break my phone again but if I do I will be confident that I will be able to ship my broken phone in for a new one!

My son's phone was damaged beyond use. We called Asurion that afternoon. The very next day his new replacement was delivered! Wow! That's SERVICE! Thank you so much for taking such great care. I highly recommend having the peace of mind in a small investment! Thank you Asurion!

Customer service was very friendly and easy to understand. The process was quick and easy and I received my phone in one day! Great company. Would definitely use again if I needed to. Everything was included in the box they sent as a replacement, phone charger, battery, and yes even the ear buds. Thanks so much for being such a great company to deal with.

I felt the security involved in the process was excellent. The speed of processing was very quick and efficient. Once the order was complete the phone was delivered when I was told to expect it. It was very easy to activate, and employees were extremely helpful. I would highly recommend.

We have always had a great experience with Asurion. Phones have been sent in a timely manner. When we have problems with our phones they send us new phones. Sometimes the phones don't always work properly but they send us new one and make good on it.

Thank you for the ease of replacement of my iPhone and the return of the damaged phone!! Having insurance is definitely peace of mind!! I will always have it and recommend it!! One never knows how important insurance is until I need it!! Thank you!!

Overall the whole process was simple and easy to do. I was able to easily file my claim and got my phone. Was delivered the next day after filing my claim, which is a bonus. I was satisfied with my phone and it was also easy returning the phone back.

Thank you for getting me a new cell phone so quickly and for being so helpful! I really appreciate how fast your service was! I did not want to be without a phone having a family and children! Thank you for helping me with this service and for providing such a professional atmosphere.

I loved the online ordering process! The online process to order a replacement phone was simple and easy. The replacement phone arrived as promised and the instructions to ship the damaged phone back were a worry-free process. I would definitely recommend this service to others.