Asurion Reviews

My claim was handled very fast and efficiently. I really appreciate it. The customer service person was knowledgeable and empathetic to my situation. What I did NOT like was having to "buy" another phone for $200. I understand the cost of a new one would be $600, but still.

Replacement of damaged phones. I went online and completed required information and I was given instruction as to what to do. I was informed along the way of the progress of my requested replacement. I was offered a tracking and was able to track my product all the way from initial packaging, pick up until it was delivered. The products arrived within the timeframe promised.

The Asurion company displayed very friendly and prompt service. I had an issue with my first phone not keeping the battery charged and they immediately sent me a second replacement within two days. Very professional and I would recommend to anyone.

This is my fourth time dealing with Asurion regarding the replacement of damaged phones over many years, and each experience has been extremely pleasant and pain free. From beginning to end, the process of submitting an insurance claim with Asurion is seamless and worry free.

I am very pleased of your customer service. I received my replacement iPhone the very next day without any issues. It was the exact brand new model and color. Thank you very much for providing me and my family with a great insurance coverage I can trust.

My claim was answered quickly and professionally. I was impressed with the speed in which I had my new phone. The people I dealt with were friendly, helpful, and professional. The worst part of the experience is having a word count on the ratings screen.

Excellent services that were second to none. I couldn't ask for anything better. From the start of my claim to the delivery of my phone. To top it off, when I called in to activate my phone the directions were simple and clear. Again, excellent services.

My new iPhone 7+ was stolen the day after I bought it. I filed an insurance claim with Asurion and was told it was out of stock, but I received my new phone from Asurion within only a few days. I am very pleased.

You made it seamless and easy by sending the new device and giving the necessary tools to send the broken one back. This was for my 16 year old son, and I put him in charge of it, and the only problem he had is that he took a little too long in sending the broken one back.

My phone was stolen and replaced almost immediately. Because Sunday was the following day I had to wait until first thing Monday morning to get the phone. Phone was in excellent condition and looked nearly brand new. I wish it came with an original charger, it was fine just the way it came. Thanks.

The replacement phone arrived quickly. The start up and transfer was easy. Our return was acknowledged expeditiously. Not happy that the deductible had increased from $99 to $150 (approx)... You should not have a minimum requirement for responses, it creates frustration.

Very quick and fast turn around. The deductible was somewhat pricey, but so glad to have a new phone. Asurion was pretty fast in their turn around. The deductible is my only complaint. Everything else was great. The process was somewhat easy to follow.

We needed to send back an iPhone that was broken; however, the replacement phone was not up to your standards. So we got a 2nd replacement phone and then all was right in the world. Thank you. The people at customer service were very helpful in showing us how to make sure the processes were done properly. Thank you so much.

Fast and very satisfied. Easy to work with. Glad I bought the insurance. Verizon did everything for me and I did not need to do a thing. Will recommend to everyone to utilize. Very happy with replacement product. Delivery was super fast.

Company was easy to work with, provided the new phone very quickly, and gave easy info and packaging for returning my destroyed phone. Do wish the deductible cost were a bit lower considering I pay a fair amount each month for coverage. Would recommend the company to anyone. Thanks.

Phone came with after market charger and charging cable and the screen on-off button was broken from the day I got the phone leaving the button functional but aesthetically it is displeasing and I am waiting for it to fail completely.

I am currently based on Tennessee but was based in Delaware at the time. My associate is in Pennsylvania. A couple of quick calls and the phone was on the way. Instructions were easy for my associate and I both. I was able to track the progress easily. It was friendly and quick!

I had lost my phone and called on a Monday late afternoon. I received my replacement phone by 10:00 Tuesday morning. I had a small problem with that phone. I called them and the replacement was received the very next day. Customer service was phenomenal. Can't say enough about them. I would recommend this company to any and all.

The employees at the Verizon store were very helpful and professional. Asurion was very helpful and performed as promised. I am very satisfied with their service for replacing my phone that was acting up and had been malfunctioning for a few days.

This is the 2nd time I've used this service and both experiences have been fantastic. Replacement phone was in hand the next day. I would absolutely recommend to any parent to get this insurance for their kids - especially if they are involved with sports or are hard on their toys...

My phone was stolen while traveling. You guys replaced it with no problem. Whoever took my phone also logged into my email and changed the passwords, making it so I couldn't get the security email or notifications. You guys were very helpful with the process.

Needed new phone due to speaker/volume issue. My recently refurbished phone had an issue within 2 weeks of receiving it, so, they sent me yet another refurbished phone. However phone will not activate. Took 8 calls to get matter taken care of. Last call the agent was extremely helpful. Thank you.

My son's shattered his phone screen and called Asurion and he received a phone the next day (which is great). I think the deductible is too high. Without insurance I could have had the screen fixed for the same cost as the deductible. 150.00 is a lot of a deductible when you pay 11.00 a month.

I have always received good quality replacements and very prompt. Even patient when I forgot to return the defective device. I'm very glad this service is available. Everybody I have dealt with has been very professional and pleasant to deal with.

Surprisingly great insurance. I don't expect a lot when it comes to insurance of any kind because I have been disappointed so many times (auto, home, extended warranties) but Asurion gets a 10 from me, definitely raised the bar. Why can't everyone else be like this?

All went well and very smooth. Got my new phone really quick. I was back up with a new phone in two days. My phone was stolen on a Sunday and by Tuesday my new one was up and running. I am well satisfied with the service I received.

Great customer service and our phone was replaced within the next day. Easy and sent back with no issues. Like how they try to help you the best way they can to sending your phone asap out to you. This is what I liked. Thank you!

Easy to use system with the claim over the internet. Fast shipping, and easy to use return envelope. Came in within 2 day from the claim. Excellent service. The replacement phone was new, and in great shape. FedEx was very courteous and professional.

Such a quick turnaround! Had a new phone the next day! Phone was stolen in New Orleans and so I came back home expecting a long wait without a phone but the customer service people were very helpful and understanding about it all. Got the new phone the next day! Wow!

I filed a claim for a replacement phone and I was very satisfied with your service. Asurion responded in a fast and timely manner and I received my product the next business day. Customer service is very professional. Thank you and I appreciate your business.

Your response time and service have once again been wonderful. We were able to complete everything easily online and submit our need without a problem. The phone arrived on time and as expected. Great Job... We will definitely recommend you to others. Thank you.

I contacted Asurion after my phone was damaged. I had my new phone 24 hours later. I have never received this outstanding service from any other retailer, food establishment, etc. They made a difficult situation easy, and were dedicated to taking care of me. I highly recommend insuring your phone with Asurion!!!

This is the second time Asurion has replaced my phone. The deductible was even lower this time than the last time. It was easy to make the claim, the phone came quickly, and returning the old phone was a piece of cake. The questions asked are respectful, polite, and have enough flexibility to accommodate the wide variety of ways that we accidentally slay our phones. Asurion has saved me hundreds of dollars, and considerable hassle finding a suitable new phone too.

The service was fast and courteous. The instructions for returning the damaged phone and set up for the new one were easily explained without needing to contact a representative. My experience was more than satisfactory. Thank you your quick response.

Lost the phone over the side of a boat on vacation on 11/20. Asurion sent the claim form as a non-fillable pdf, so I had to find a printer to print and fill out the form. The claim was submitted on 11/22 and within about 20 minutes there were a flurry of emails confirming receipt of my claim, advising how to check on the status and telling me to call an 888 number. "Sorry we can't read your documents" [good reason to offer a fillable pdf form, eh?]. When I called, the rep told me there was no problem with the claim form, except they didn't have a replacement and, no, I couldn't go to a Verizon store and get one [nor, apparently, could Asurion].

The trip was canceled due to booking the wrong flight. Requested the money back and it required documentation. I emailed a couple of times to ask what documentation is needed. Never heard back. Terrible customer service. They kept emailing me and I kept emailing back requesting what kind of documentation do I need to send. Never got a response.

We always carry insurance on our phones and the efficient and courteous service we received was so worth it! I would never have a phone without the insurance. I also was much more satisfied with the customer service received from Asurion than from the cell phone company itself.

Asurion took very good care of my claim. Hassle free and fast! Thank you very much, shipping was quick. They honored my insurance, while the guy at Verizon refused to go over my insurance with me, the techs at Verizon did and I was able to get back on my feet with a phone again. Thanks Asurion!

Fast and reliable. Very good customer service and very satisfied. Had my replacement phone in a very reasonable amount of time. Took 24 hrs approval and had my phone the next business day. Keep up the fast and remarkable service. Very well done.

I am waiting to receive the return envelope so I can return it. I my dog chewed up the first one and this is my second. They were very helpful. The only thing I found surprising was the deductible which was high I thought. I didn't realize that there even was a deductible. This issue will make me think twice on whether or not I insure again with Asurion. When we insure with Apple there is no deductible and the process is much easier.

After a few issues filling out the form, I am very happy with my replacement. It is better than expected. Last representative I talked to was very helpful. She was polite, helped me through the process, and answered all my questions. Replacement arrived on time.

My phone stopped working and you were clear about the instructions to return it and have it replaced. It was replaced accurately and on time. It was helpful to have a return bag and instructions sent as well. The return was self-explanatory and easy to do.

Yes I would recommend to a friend. I like doing everything on like. Very easy. You do not have to do anything but put your information in and follow instructions. I received the phone the next day. That was very fast. I would recommend this company to everyone I know. Keep up the great work. Fast, easy and effective. Have a great day.

Very pleased with the customer service I received and was very easy to get a new phone fast. Only reason I did not rate with a 5 star is my new phone turns off a lot and won't turn back on unless I plug into a charger when the battery still has almost half life left. It also drops more calls than the old one did.

Quick and no hassle on getting everything taken care of. Phone was back ordered so was going to take a few days but it didn't, that was nice. Even sent a new charger with the phone. Just hope not to have to do again coz I don't like having to pay the deductible lol.

I filed a claim on Nov 13th on my 16 gb black iPhone. I was told the only one they can overnight is a rose gold 64 gb. I said whatever I can get overnight is fine. I then got an email the next day saying it was on backorder and it would take 3-7 days. I waited until the 22nd to call which they said they were still waiting on that specific phone. I told them any iphone is okay. I just need one. I got in contact with a supervisor named Lawrence who said they have a black 16 gb plus they can overnight. I got confirmation saying my claim was complete at 5 pm that day and it would send tracking information within 12 hours. I waited until the 25th to call again. I was then told they have no supervisor named Lawrence and they don't have any phones they can send me. They said I will have the phone on the 28th at the absolute latest. It's now the 29th and I still have nothing. I have never written a complaint before, but this is the worst service I've ever had.

Great service. I liked the way you guys handled the return and the result shipping. Thank you. I appreciate your constant reminders. I am thankful for my phone. It's the best ever ever ever ever. Thank you for the explanation of what to send and how to send it.

The process to replace my phone was very easy to accomplish. The representatives that were called were knowledgeable and made the process easy to understand. The phone was replaced and back in service with no interruptions. The insurance saved money on the replacement. I will keep the service on all my phones.

Thank you for listening to me when I called and helping. It meant lot and I couldn't believe how easy your process was. When you didn't have our phone we weren't downgraded, which is what I expected. Then the new phone came quickly and easy to activate. Totally did not expect it to be that easy. Your agent was courteous and patient.

My son's phone was shattered so he needed a replacement. It arrived immediately (Monday!), even though we ordered on a Saturday. Great service, quick replacement. We were very pleased. There was an issue with the new phone, and no questions asked. It was replaced right away as well.

My Galaxy s6 would no longer charge, so I filed a claim online and received my replacement within a day or two. Very quick and easy service. I was impressed with how quick and easy it was to file my claim online, totally hassle-free. :) Thank you!

Excellent Technician. Very professional and thorough! He was very polite and wanted to make sure I was satisfied with his work. He explained each step as he worked on my computer as well as why he was proceeding in that particular manner as opposed to another way. Very informative!

My son lost his phone so, I easily filed a claim online and he got a new iPhone 6s within a few days! I highly recommend getting coverage for all your phones! You just never know what might happen. It will give you a good peace of mind!

Sadly I lost my phone a few weeks ago. Luckily I had insurance and paid only the deductible to get a new phone. I did everything online. Easy step by step guide and new phone came right away. Too bad I didn't back up the old one but lesson learned.

Daughter's phone kept turning on and off randomly. Went to Verizon and they said phone was bent and the warranty would not cover it. Phone came immediately. Since then, she has shattered screen even with glass protector from Zagg??? Thank you for your help.

I was very happy with the service that I received by the customer service representative. Phone arrived when they said it would and answered all my questions. I would recommend these people to my friends to use. Hope I receive the same outstanding service if I need to call again.

I broke my device cracking my screen and the next day I received a new device and had a great customer service experience. I received accurate and fast reliable service. They got me reconnected quickly, I am very pleased with the service they provided. I would highly recommend Asurion insurance services to anyone purchasing a new phone or device and has a need to protect it. Thank you Asurion.

Quick, fast, and no hassles. Received my phone next day. Minimal paperwork. Fast and easy with complete online claims and filing. Highly recommended to have them as your insurance carrier for your phone. Anything can happen at any time and they will make the replacement quick and painless.

Daughter's phone was damaged. Called found out there was a charge for the new phone even with insurance, used credit card to make that payment and got everything set up. Next day received her refurbished phone. Used envelope that was provided and shipped back. That transaction went smoothly. The phone does have some slight blemishes, but is operating.

I am a T-Mobile customer that recently did a phone claim through Asurion. I cracked my phone screen and wanted it replaced, which cost about $200.00. When I received the phone it was sealed up nicely. There was no cosmetic issues with the phone. When I turned on the phone it got really hot. The battery started dying. It went from 50% to 9%. The screen started flickering and turning off on its own. At one point the screen went red. It freezes and jumps out of apps. My phone company said with the issues I'm describing I might have been sent a refurbished water damaged phone. Paid $200.00 for a replacement phone that was dysfunctional. I paid to replace a phone only to be sent an even worse dysfunctional phone. Thank you so much.

The wait time for you to receive a phone in stock seems long. The constant updates were helpful. Replacement phone was good when received and the return method and process were easy enough to use.

Phone was replaced within 24 hrs. However it was not left at the address agreed upon even though it was agreed that there would be no one to sign for it and accept delivery. As a result, it took an additional 2 days for me to get my phone because of the opening/closing schedule of the UPS Access Center location used.

The service was friendly, quick and efficient. We had our replacement phone the next afternoon. I was amazed at how fast you not only found a replacement, but it was the same exact type of phone which was stolen. I'm so glad we have this service.

Trust me, I definitely can't make it through a 2 yr phone contract without Asurion having my back on replacements! Always easy, always fast, but the phone quality is not always the best, as to be expected with a refurbished product. Visually, the phone looks new, but I've had my replacement replaced more than once due to defective internal malfunctioning on various levels. My current will probably have to go back, but again, it's quick and painless!

VERY FAST! Thank you for the quick service. Getting the new device up and running was quick as well. The cloud helped too. I cannot think of anything else to say so I am just typing to get the 40 word minimum which is a pain. Taking this requirement off would be greatly appreciated.

My screen broke on my phone and upon filling out the form for replacement I received a replacement of my galaxy 6 in less than 24 hours. I couldn't asked for better service and will continue to use Asurion for my phone coverage. Thank you Asurion.

The process was quick and painless! Thank you for taking care of my communication needs so efficiently. The cost effectiveness of the plan is outstanding and the online claim center makes filing a claim easy. I would recommend Asurion to my friend and family.

The online process is perfect, painless and effortless! I would give it five stars because I am always a 100% satisfied and happy with the service. I always receive my replacement phone one day after I file my claim. Wow, I wouldn't change anything!

After contacting Asurion I received my package within 24 hours and was able to activate my new phone with no problems. The process was not only quick, but it was a very simple process to follow without any hassles. I would definitely recommend this protection plan.

I had my phone stolen and within 24 hrs Asurion had my phone replaced and up and running. Far better than I had expected. You hear all the hype that if you ever need to use this feature on your plan that you won't regret it. They were right. I didn't regret it!

Received replacement phone quickly and was very happy with overall experience. It pays to have insurance on your phone/phones as you never know what can happen when you are at work or home. I always recommend to all my friends and family to have insurance on their phone. You make the process very easy and painless.

I received my new or refurbished phone promptly. It included everything I need. The system was easy to use. The directions for activation were simple. My only complaint is paying $200 after paying for insurance for months. I paid more in insurance than I did for the replacement.

I broke my phone - I was tentative about purchasing the insurance but good thing I did. Took it to the distributor who helped me contact Asurion. Everything else was simple. $100 deductible and new phone in 1 day. I did not get my same cover (Pearl) it was back-ordered. I could not delay to get my phone so settled for the gold. Thank you for your service!

Very prompt and courteous service. The claim process was simple and we had our replacement phone in less than 24 hours. This is the second time we have had to use this service and both times have been an easy process. Hopefully we won't have another claim any time soon but good to know the process is easy just in case!

Amazing and fast customer service, I'm very pleased. So happy we purchase this protection. We received the new phone very quickly with a minimal charge. We wouldn't change a thing. The customer service was beyond compare. I will definitely be recommending this to friends and family.

The replacement process was great other than the replacement price was $50 higher than the Verizon rep told us and the replacement phone we got was in good shape but the phone itself was unacceptable - it did not hold a charge at all so we ended up having to got and buy a new phone.

Replacement of damaged/defective phone - Prompt shipping and excellent customer service made this a positive experience. Paying the monthly charge for Asurion Total Protection can seem like a waste of money sometimes, but when I needed to file a claim, I was glad to have purchased the plan.

I was very pleased and excited about the quick turn-around with getting my replacement phone. I ordered the phone around 10pm on a Thursday night and received the new phone around 3pm the very next day! I truly appreciate the quick response/delivery as it's very difficult to conduct business without a phone. Only disappointment was the charger that came with it seemed like an after-market charger (not an apple charger). It seemed cheap and proved to be cheap as it only lasted about 2 weeks before it stopped working. A phone is only as good as its charger, and a charger that doesn't work is no good to me. :(

My son broke his phone and we had it replaced in a day! He had an issue turning off the find my iPhone app but someone called us and they were very helpful in fixing the problem. The replacement phone is working just fine.

Service was prompt and professional - very satisfied. I depend on my phone - happy with protection from Asurion. Wish there were no deductible or at least a smaller deductible - especially with electronics being as fragile as they are. Insurance is not free or cheap, but could be more reasonable.

Was skeptical because of a lot of bad reviews, but I had a great experience. There was a little delay getting the new equipment but within a couple of weeks I was using my new phone Samsung S7 Edge. Thanks for your help!

My iPhone 7 was stolen about 3 after my purchase. I called and had the service stopped and filed my insurance and within a few minutes all claim forms were filled in and sent in and with a few minutes received confirmation that my claim was approved and could not be more pleased with the service I received.

Great service, quick response time, easy to use understand, customers service was great. I received my new cell quicker than I expected. Hopefully I will not need another one anytime soon, but if I do I know I can rely on the insurance provided to take care of me.

Hi. The only problem with replacing the devices is it takes a long time to troubleshoot then if I have to call back, the rep doesn't have info on what was done previously so we have to start from the beginning. However, on the good note - The new app is great and the support reps are wonderful too.

Third phone replacement. Very efficient shipping and was able to resolve issue very fast. Wish I could put the deductible on my phone bill instead of having to pay it up front. That would be great if we could possibly do that but all in all second time using addition, happy.

Replacing my Note 3. You tried replacing it twice on this claim w/ a refurbished 1. They both heated up. You kindly gave me a free upgrade 2 an Edge 6. Heated up. Secretly began suspecting my hotness. Wink wink. You said, "what the heck, let's try the new GOOGLE PIXEL." :) :) :)

Call instead of using website to initiate claim. I had to apply 3 times before my claim was accepted. There wasn't an option to describe what actually happened to the phone. But after that, everything went well. Be sure to follow return instructions exactly.

Expensive deductible especially considering I already pay monthly for this service and have been for years, but new phone came quick so I wasn't long without a phone. Easy to do, so I'm satisfied. I guess if you need a replacement phone and have this service, why not use it?

I highly recommend Asurion. They are the best. It was easy to report the problem and we had our replacement phone the next day. They provided easy to follow instructions for returning the damaged phone. We were updated via E-mail every step of the way. I'm not sure how it could have been easier.

Lost my phone a couple days after purchase! Asurion handled my claim quickly and efficiently! Phone was on back order but the minute they could get their hands on one they got it to me! Was very impressed! Everything went smooth as silk! Would recommend anyone with a cell phone to put on insurance through Asurion! AAA+++.

This is my son's first cell phone. He dropped it getting off the bus. Of course it landed on the screen cracking it. The claim process was quick and easy. The replacement phone arrived the next day. I had to go into the Verizon store to get the SIM card switched. We cleared the broken phone and returned it in the included return package. Very easy.

I was able to easily go online to file my claim super quick. There were no hard questions to answer. I filed the claim later in the day since that is when my phone broke and I received my phone before noon the next day, less than 24 hours. Very impressed.

Everything went smoothly until I got an email stating that my device was not turned off on iCloud and if I didn't turn it off within 10 days I'd be charged $500. I kindly sent an email to please let me know if I turned It off and correctly to ensure I wasn't charged. I never received a response???

Although it took longer than expected to receive my S7 Edge due to a backlog I was able to get daily status updates. The customer service representatives were very kind courteous and helpful. Thank you all for your help.

My truck was broken into and purse was stolen and I called to get a replacement phone around 11:00pm on a Friday night and had a phone in my hand before 11:00 am the very next day! Impressed and very grateful!

Service was great on the phone. They asked all the questions needed to get process of new phone ordered. They also helped me with the differences of phone styles I wanted, as my was no longer available. It came quickly. I'm very satisfied with service.

The device came the next day and the process was very hassle free! The phone was also in perfect working condition and so were the accessories. The return for the phone was also very easy and the whole experience was a lot better than I thought it would be. I would highly recommend Asurion to anyone needing phone insurance. :)

The experience was good. Was just a delay on my part returning the phones right away. Thank you for the prompt and quick replacement of the phone. I will use this insurance in the future, on new phones. I hope that all the staff at Asurion had a good Thanksgiving, and has a Merry Christmas.

I had good experience; I received on time my new phone covered by my insurance, only I had troubles to install the SIM card. I had to went to Verizon store to installed it. I think is good idea to write a better description to show on the draw for install it. Thanks.

It's a little bit of a pain to do the paperwork but they make easy if that makes sense... They give you the option to take a picture with your phone and attach instead of faxing. All in all service was good, quick delivery and I had my new phone the next day.

Yes very helpful when you need to replace your phone & you don't have to pay full price & get the phone the next day is more relaxing so yes I would have no problem telling anyone to add insurance on their phone. Less stress & more focusing on the importance of hassle free.

Busted my screen on accident and had a new phone and was talking again in less than a day. Great customer service and the process was easy 5 min on the phone and my new phone was on its way overnight. Great job!

I am very satisfied with my Moto Z Droid replacement. The order arrived on time, as promised and getting back on line was easy as well. As unfortunate as it was having to have to file a claim after only owning the phone for a week, it all worked out. Thank you.

Received the phone and all seemed to be ok. After using the phone for a day or so I realized my volume buttons were stiff unlike friend's Note 5. Also the cap for the stylus would become removed and then subsequently get lost. Now I have no simple way to remove the stylus.

I dropped my phone in some water and requested a replacement phone. I received my new phone in a few days and Verizon transferred my data for me with ease and comfort. Thank you for your assistance and speedy response to all my needs.

Cellphone was dropped and cracked and would not work. Due to the fact that it was a Samsung Galaxy 7 cellphone it took a while to get the replacement. They were backordered. I loved all the accessories that came with the replacement phone especially the case which gives the phone protection in case it is dropped again.

The new phone came well packaged and on time. Directions were easy to follow and sent the broken phone back with the provided envelope. Simple - just the way we like it. Thank you. I really do not have anything else to say. Really, everything went fine.

Everything went smoothly with the replacement from first contact with the insurance to delivery of the tablet. All instructions for return of the damaged tablet were clear. All contacts were professional and helpful. At no time did I feel that I was abandoned in the process.

Asurion was a lifesaver for my daughters stolen phone. Reported it, paid deductible. Only downfall for me since I pay a monthly fee for this insurance seems like I should be able to get a better discount or upgrade if I chose to. Other than that service was great. Back on the air within 24 hours.

Received new phone and screen is defective. Verizon said I would have to pay another fee to replace it. I don't think that is fair and won't renew when contract up. If you want to resend me a replacement phone for free would appreciate that.

Called on a Sunday and received my wife's phone the next day at noon. The service was very prompt and the people are very courteous. Would recommend this service to anyone who uses their phone in any hazardous locations or around water. Better than buying a new phone.

Thank you for great and quick service. I was without a phone for no less than 24 hours. It is worth the extra money to insure your equipment. Delivery was quick. The quality of the replacement was up to par. I will insure all my equipment. It was an easy transaction.

No Hassle and next day delivery. Excellent job. Don't change anything!!! The online filing for a damaged phone is very easy to use. The tracking info is very good. Phone choices for replacement is fair also. Shipping is excellent. Would recommend this to anyone. Again great job.

Easy and complication free! We replaced an iPad that had a broken screen. We did lose all contacts and pictures but thrilled to have a new device. Thank you for making this process easier. I would recommend this company to any of my friends with cellphones if possible.

Customer Service listened to my concerns about the stolen cellphone. The cellphone that was stolen was only 2 months old. We asked the replacement phone be new instead of refurbish due to the original phone was practically new. We received a new cell phone that is working great. Thank you Customer Service for listening and making me feel valuable as a customer.

You guys were amazing. Our phone was only a week old when it smashed. You had none in stock but got more in such that we had it the next day! It was awesome. I would definitely recommend you to other people. It is such a peace of mind to have you our coverage.

I requested my replacement online and the interface was very easy to understand to get your request in as quickly as possible. The tablet came in the very next day which was impressive. I was very happy with the service and speed which the replacement came to me.

Your service made it easy to get a replacement phone for my daughter broke hers. Everyone on your employment was courteous and helpful. I would recommend your services to all of my friends whether they are purchasing a new phone for themselves or their children.

Replacing my broken phone was very easy and stress-free. I simply called Asurion and the representative took my information and quickly processed the claim. Within minutes, I had confirmation that a new phone would arrive the following day. I made my call at approximately 4PM and by 3PM the following day, I had a new phone.

I had a very pleasant experience with the replacement of my S7 Edge! It took a couple weeks for my device to come in. It was on backorder. I have had no issues with the replacement phone. I would use this service again if needed. Very satisfied as of date!

When I called, the service representative was very helpful and knowledgeable. Thank you. I definitely would recommend to a friend. And I will always be sure to have this coverage for our phones. It really helped to have it.

The customer service was great. However, I should have been able to do everything without speaking to anybody at all. The site is confusing and poorly laid out. My favorite part was the "how's our website" button at the end which has a blank link, not a broken link, an actual blank one.

Very satisfied and my request was honored within time frame that I requested. They the best. As soon they received all the paper works within days, the payment was honored right away. It really safe to be with Asurion. I will always second them to all my family members and friends. You cannot go wrong with their services.

Thanks for the very quick and easy process! Having the replacement phone shipped in advance was key. This allowed ample time to download everything off the phone and ensure everything worked before sending the original phone in. The shipping label and envelope made return easy.

The representative was very polite, caring and very helpful. Taking time to help me by answering questions. This makes me to continue have services with Asurion. Thank you for such wonderful service and the commitment that you have for us the consumer.

My daughter dropped her phone and broke it beyond repair. It only took me a few minutes to file a claim online and she received the replacement device within 24 hours. This service is well worth the cost. It is simple to report claims and the response time far exceeded my expectations. Thank you!

My phone got completely crushed and was totally unusable. Asurion sent me a replacement the next day after I reported my claim. The replacement phone has a couple small quirks which leads me to believe it was a used and refurbished phone, which is the only reason I didn't give five stars. But it works fine and I'm happy to have it until my renewal is up. Customer service was great. Entered the wrong data on my claim and through an online chat the lady corrected it for me and was very helpful.

Everything went perfect as usual. We have been with Verizon since 2000. I have had to call Asurion quite often and I've never experienced an issue. There's nothing left to say. Your company did a great job in handling my defective cell phone. Thank you!!

Asurion advertises a quick delivery of a replacement device and that is what they delivered. Knowing that my devices are protected for a small fee is reassuring. They probably have the right balance between premium and deductible, but I would rather pay a higher premium and lower the deductible.

My cell phone died. I went into Verizon store, they were unable to fix it. They set up a claim to have a new sent to me. I received it tells next day. That phone quit working a week later. Asurion sent me a new one the very next day. I haven't had any problems since.

I was very pleased with my experience with Asurion. The customer service over the telephone was fabulous. Keep up the great work. I was back up and running with my new phone the next day! It sure was an easy process and I will be sure to tell everyone about my experience with Asurion. Thank you.

I broke my cellphone. I wanted to get a replacement from Asurion, who I have been paying for several years for "insurance" without a claim. They were "out of stock" of my model of phone, and after a week with no phone, I had to accept a "downgrade" to a lesser model, but still for the same $200 "co-pay". This company, in my opinion, is fraudulent and simple thieves. I have given them (including three aforementioned co-pay) $900 before I actually needed a new phone, and they could not deliver. I will never give them another dime, and I will try my hardest to make sure nobody else does, either.

Website was easy to navigate and everybody was prompt with the replacement. Really didn't like the 199.00 fee, but it was my fault for dropping the phone... I'm glad my phone still worked since replacement was on backorder for over a week.

The only issue is that the phone says remanufactured and I was unhappy because I did not know I was paying 200 dollars for a refurbished phone. Small chip on rear camera lens from you guys but no big deal... Well sort of.

I lost my business phone when I was visiting New York, and needed replace phone as soon as possible. I went to Flushing NY local TCC Verizon store at 191 Street and ask them for help. I receive the replacement phone in 48 hours. Great and fast service. Thank You TCC Verizon 191 St. General Manager.

My iPhone was delivered on time and in perfect condition thank you. I will certainly keep my insurance on my device. It's totally worth it and tell my family and friends to do the same thank you. Your service is greatly appreciated and much needed for people all over the world. Keep up the wonderful service.

I found it very easy to replace my lost phone with Asurion. The staff person who assisted me walked me through the replacement process in a professional manner. My new phone was delivered within 24 hours. I would definitely recommend Asurion for those who want to protect their mobile devices.

I had an iPhone 4 forever. I upgraded and within a few weeks of my purchase, I dropped my new phone on my concrete carport. Shattered! Filed a claim. Quick, easy, & fast replacement! Great service!!! Instructions were easy to follow. Couldn't have had a better experience.

Replacement phone was delivered in timely fashion. When completing claim online, Asurion kept saying that the damage I described was not covered. But once I enlisted Verizon customer service help via telephone & spoke to Asurion rep. via phone, the claim was approved. So, I guess the online process was not easy/helpful.

Had to wait for the phone to be stocked. It was back-ordered but as soon as it came in was shipped. I then had some difficulty setting it up. Verizon helped. Glad that it's here. I have bought a case that will hopefully help me from having to use my warranty again.

I made a claim and was immediately sent a replacement device. It turned out to be a dud. I called Asurion and was politely and efficiently assisted. Asurion replaced the dud right away (even before I had returned it) with another replacement device which was brand new. Thanks, Asurion!

Was a very smooth transaction. Customer service was very helpful and knowledgeable on assisting with my issue. I had no problems after I submitted my claim and was sent as soon as the product was on back order. This is what makes it worth having this insurance.

Thank you so much for your speedy replacement of my phone that was stolen in Paris. I only wish that I could give you a security answer in which you would melt my stolen phone... preferably while they were using it. I think this could be an effective way to STOP thievery of most cellphones.

The team was very helpful and provided great service. I wish there were other options when you are first filing your claim or an area to explain yourself and your situation. The multiple choice was a little vague at least for my situation. <3

You asked how things went after I contacted you. I didn't contact you but maybe VERIZON did because we were told I had no insurance on my iPhone, even though I did. Once that was straight, all went well. Thanks!

My S6 was damaged and is my only means of contact with my family over 1300 miles away. They replaced my phone in under 24 hrs. They were very professional and helpful. Was able to have all my contact transferred the next day.

Took a week to get my replacement. I use my phone for work and took the insurance to have overnight replacement in case of problems. There was nothing in stock. Very inconvenient. Now I've been contacted saying my insurance will be dropped because of claims... I've only had one on this line so I called to resolve. Asurion gave me a runaround and never did help with my question.

Phone was not in stock. Asurion sent me an upgraded phone as quickly as possible. It wasn't as fast as they had hoped, but once a phone was in stock they sent it next day. Love the phone and had no issues sending my old phone back. Really appreciate the service.

My son dropped his phone and destroyed the screen. The claims process was straightforward and well explained. Website is easy to follow and convenient to come back to as needed. A new phone arrived within 48 hours to my son at his college dorm. Grateful we had Asurion.

From the phone call to initiate my claim to receipt of my phone, everything went perfectly. Thank you. The only issue was with having to call Verizon to get my phone set up. Only complaint, phone was not ready to go upon receipt.