Asurion Reviews

Customer service was very efficient. I received my replacement product in a timely manner. However the replacement product doesn't work very well. It turns off and on and resets itself without warning. I was hoping that since I insured my device I would receive a working replacement if needed.

The process of getting replacement phone was quick and simple. My replacement phone was delivered as quickly as promised and I am very happy with the replacement phone. However, the $149.00 deductible was a bit too much. I think it needs to go down or at least come up with plan for 100% replacement.

They unable to repair glass on phone. So got a new one overnight. Fast service! Good service explaining the details of the service provided on the phone. Nice lady on the phone. Would recommend getting the extra coverage for your phone.

Fast shipping after paid deductible. Completely replaced my phone after it was thrown in a pool. Sent with a new charger, activation steps, prepaid envelope for the old device, and a new SIM card. Thank goodness for the coverage! I don't know what I'd do if it wasn't for Asurion!

Requested insurance replacement at about 9:15 pm... received the phone the next morning before 10 am! The website was easy to navigate and I still can't believe that the phone arrived 12 hours later! Way to Go!!!

This process was seamless. Filled out paperwork online and paid fee. Within a few hours I had confirmation, approval, and next day shipping tracking. Arrived next day with charger. Not in original box but is perfect in all other ways. Thank you Asurion! Highly recommend!

Yes I would recommend a friend. My sales guy goes beyond to help me. He is very polite and listens to my concerns and is very patient and helpful. I would highly recommend my friends to him. And he does an awesome job every time. I am a happy customer. Thanks.

This was a very pleasant experience. The person who processed my claim was courteous and efficient. No hassle, just good quick service. I would refer all my friends to you if they needed insurance. My phone exchange was very quick.

I was very pleased with my treatment of having to replace my granddaughter's iPhone. She was having major issues with the phone and I was treated very fairly and quickly. My granddaughter and I are both happy and satisfied. Thank you so much!!

Our business account has 20 devices on it. Luckily I have only had to file claims on only 2 devices all year. Both times, the packages were received overnight and with no glitches in the device setup. Thank you for providing a fast and very friendly service.

Replacement was sent in 2 days. I will always have Asurion with my phones. Thank you. Technicians were informative and eager to help me resolve my issue. An email was sent to me to be certain I receive my device. The small amount I paid for the coverage was well worth it.

The first phone took a while to get to us because they were on back order. And then it didn't work correctly. The second phone came much quicker. And worked well. I wish we didn't have to wait so long for the first phone and that it worked properly.

Broke my phone in a parking lot. Called Asurion and in 2 days I had my new phone. Crazy fast response. I recommend keeping the insurance on your phone. I thought I would never use it, and lo and behold I'm glad I paid the 10 dollars a month for it.

Well you sent all my info to my phone's email so it took me a while to get back to you guys but once it was going it was fast and easy and getting my new phone going and sending my old phone back was cake. But was amazingly fast, seemed like it took no time at all.

I was very pleased with the prompt and fair treatment of my claim. Even though it was entirely my fault, Asurion never hedged in their commitment to replace my phone. Although I don't expect it to happen again, I'm confident that Asurion will fulfill their insurance obligation if I were to make a similar mistake in the future.

I have always used your service. It was a little harder this time around but still easy. I had a hard time with the internet, but I'm also not the best at it so might have been user error??? Thank You.

My iPhone had a cracked screen and was not working well. I contacted Asurion and a replacement phone was shipped. The phone arrived when promised. I sent the old phone back in the box provided and everything has been ok since.

Super customer service, lost my phone 2x in a 13 month period and they didn't give me too hard a time about it... Just had to fill out affidavit. Replacement phone arrived the next day. I'm very satisfied and happy to have the service.

My experience was great. I called and reported my phone missing. They asked for information which I was able to provide without digging around for numbers or receipts or such. Then, my phone arrived at the destination I asked it to be delivered - Can't get much better than that - thanks.

Very easy process to get the phone replaced. It came the next day and we took it to our local Verizon and they got us back running! I'm very satisfied with the expedited service. We will continue to keep our devices protected with this plan.

I very was pleased with the replacement process. Did receive my phone within 24 hours of starting and completing my claim. The customer service members that assisted me was good to work with. I had no hassle from either person that helped.

I had my replacement phone within 18 hours. The people I dealt with were courteous, professional and polite. They were more than willing to help us replace the phone we lost and get the new one set up. We would absolutely recommend everyone to purchase this insurance.

Awesome fast. Thanks a bunch. Very helpful and willing to work with me because my phone was having a lot of signal problems. No one was ever rude and it was fantastic, not really much more to say. Thank you so much. Again, I love how fast the experience was.

Customer service was excellent. Person helping with claim friendly. Only problem I had was that she told me I HAD to be home to sign for new phone. Since I wasn't going to be I had to have it delivered to another address. It went to other address and was left out in the rain. Nobody had to sign for it.

Everything is good, good customer service. Only thing I hate is that I have to wait the hours for you to respond and I have to do everything by a fax machine. It's just not that user friendly. Not everyone has access to a fax machine and to wait the hours for a response. I had to use my work fax machine and stay at my job to wait for your response... Thank you!!

No hassle, and I was able to make the claim online. Shipping was fast and I had my new phone quickly. It was a pleasure working with Asurion - my broken phone is exactly the reason why I have insurance.

Well out of town visiting my sister who had just given birth I had an issue with my phone. They were awesome. They ship my new phone to her house so I wasn't without a phone for very long. This is why you pay for insurance so that way if things happen you can get a new phone and get back to your life. Thank you very much.

I dropped my phone in water and needless to say it quit working. Being a Realtor, I need my phone at all times and also need access to my contacts and emails. I contacted Asurion at 6:00 PM and received a replacement phone by 1:00 PM the next day. This was exceptional service and I recommend Asurion to anyone that requires a fantastic back up service in cases of emergencies.

The service was thorough and very helpful. The replacement phone was received same as promised. I did not have any issues with the service. I will definitely use the service again if necessary and I tell my friends how easy it is to use so they can take advantage your the service. Thank you!

I had a painless and very awesome customer service experience. I would totally recommend this company to everyone. The new phone arrived the next day and that was exactly what we needed because the phone was needed for work. The customer service person was very nice and extremely helpful. Very happy.

I dropped my phone in some water and couldn't get it to work. I contacted Asurion to file a claim and received my replacement phone which was an upgrade within 48 hours. I would definitely recommend Asurion to family and friends.

Great customer service and prompt delivery. 100% satisfied. Thank you. I was appreciate it the time and effort you did for me. I will recommend your service insurance to my friends and family. I will never change into another insurance service competition. I do have working with Asurion for more than 6 years and I never have any issues with them.

Everything went smooth with the replacement. New device came as expected, undamaged in freight transit. Switch over was done without a hitch. Everything went okay. The damaged phone was packaged up in the enclosed postage paid envelope and dropped in the mail box at the local post office.

My son's phone fell in a small puddle. Just enough to ruin his phone! This was quickly rectified by the excellent and timely customer service we received from Asurion! I believe you get what you pay for, and I'm happy with the service I receive.

The charger broke off in my phone port, which means there was only as much battery left as when it started to charge. I filed my claim with Asurion and within 1 business day I had my replacement device before the battery on the one that broke wore down.

I have used Asurion twice so far this year with my new phone. They were able to get me a replacement phone super fast. The only reason I can not give 5 stars is because I had a gold phone and they could only replace with black. Their customer service was good, although with the second phone I had to wait on hold for about a hour to get assistance activating the phone.

Claim was easy to do and we received our replacement quickly. All of the steps were easy to follow and information was basic. I didn't have to contact anyone directly to discuss. It was all done online and steps were easy to follow. We are very happy with how well this went and would file again if needed.

The service was friendly. My representative listened to my problem and offered valuable information. The communication and follow up was easy to access and the response was quick. The instructions were very detailed and easy to follow. Very satisfied with service.

It was extremely simple to get our broken phone replaced, it took only a day or two for the whole thing. Great work, would recommend. Have recently added it to a Christmas gift. The price was right and my experience was great so why not pass it on.

My Android phone was covered by Asurion. Once I contacted them, they immediately sent me a replacement which I received on just over one whole day. I have to say that Asurion's service made the experience almost pleasant. Thanks Asurion!

Our company buys the Asurion insurance on every phone. iPhones are easy to break - sometimes even in cases. But Asurion has come to our rescue many times and is always helpful and quick to respond. Well worth the monthly fee. Thanks!!

I tried filing the claim via the phone and online methods. The system kept looping me back to earlier stages in the process. Ended up starting over and still getting nowhere with replacing my phone. I plan to discontinue my service with both Asurion and AT&T as soon as possible.

Glad I have Asurion! I dropped my iPhone and even though it had a cover and protective shield, it landed just right to shatter! The claim process was simple and 24 hours later -- I had a new iPhone. The low cost for having this insurance is worth it. Thanks so much!

This was easy & quick. It turned a nightmare situation into a much less stressful one! I appreciate how quickly I was helped, how knowledgeable the customer service representative was and how patient they were with all of my questions. Thank you.

I discovered that my phone was missing and panicked until my wife reminded me that we has Asurion insurance. 2 days later I received my new replacement phone via FedEx. That was the best service ever! I would recommend Asurion to anyone!

They tell you everything about your phone and help you step by step finish the claim and they recover you contact information and easy to claim and I am very happy with the help they provide to you and I thank them for it.

Thank you for quick turnaround of responding to request and sending new phone to me via UPS. I went to a local Verizon store and they were able to reprogram my new phone for me. Have you received my return of damaged phone that was sent via USPS in package that was sent with new phone. A response acknowledging returned damaged phone would be appreciated. Thank you.

I submitted a claim for my son's phone that he dropped and no longer worked. The replacement phone works well and he is very happy with it. Received the replacement phone in the mail within a few days. Service is a bit pricey with the monthly premium and the deductible, but a new phone would be much more money.

The whole process from reporting the damage to receiving my replacement phone was simple and quick. The directions for switching phone was straightforward also. I would recommend this service to all Verizon customers. Great service, well done.

Ebony made everything go smoothly... I normally dread calling customer service lines but she made it painless... She was delightful. I would recommend getting the insurance on your phone. It's a lot cheaper paying the deductible then coming up with the money to buy a new phone.

I recently filed a claim after dropping my phone (Samsung Galaxy Note 5) and shattering my phone badly. They no longer had any Regular Note 5s but did get me a Note 5S. The phone was sent in a timely manner, the customer service was pretty good and I received a new phone that works great. Overall, I had a great experience.

My insurance claim was processed quickly and professionally. The process was easy to follow and the customer service was excellent. The new device was on time and in excellent condition. The return of the damaged phone was simple to do however, I was never notified when the transaction was complete and the phone I returned was received.

The experience was good, generally. The website was a bit tricky, and of course trying to get a real person was a minefield of suggestions and reminders that 'most questions can be answered in our website', which is irritating when you've been there and that's why you are trying to talk to a live person. But once I did connect, assistance was helpful, swift and cheerful.

I lost my tablet, but Asurion was there with a new one. Very quickly, I might add, in just a day or so. Working great now. The first one had some issues, but they made it right. I am very happy, indeed.

After damaging my phone during an altercation I was able to receive my phone within 24 hours after paying the deductible. Once received I noticed the headphones didn't work and the charger only lasted about two weeks because it was not an Apple certified charger. My phone freezes a lot but I can still use it and it does what it is supposed to do as far as making calls.

Everything was handled in a timely and efficient manner. I was very satisfied with being able to purchase a replacement phone. The turning off the Find My iPhone was a little challenging because we couldn't access phone. Also the delivering came very late like 8pm.

Assisted quickly and efficiently. Replacement device next day. Easy to ship back with plenty of time allotted to return without penalty. Excellent service. Nothing bad to say with this experience. Glad I carry the insurance and it's worth the worry free hassle.

My cell phone got damaged by water and Asurion was great about overnighting a new replacement phone to me. Great, dependable service! Fast and courteous. I am so glad my friends urged me to get the insurance. It was well worth it!!!

I needed a replacement phone and Asurion was very prompt on getting my new phone. Very satisfied with the timing and how easy it was to get new phone. Would definitely recommend to a friend. This is the second time dealing with Asurion and will continue to do so if needed.

Fast and safe service. Very satisfied working with Asurion. The level of response was very satisfactory, the technical advice easy to understand and the filling of the formats simple and easy!! All this gave me confidence and security and I got my device in less than two days!!

Awesome people. Got the phone within 24 hours. No problems. Everything up and running like nothing ever happened! Employees of Asurion are professional, courteous, very helpful. Told me that if we had any problems whatsoever to feel free and let them know and they would do everything they could to make it right.

Very, very impressed. Broke the screen of my phone, like an idiot. Hopped online, filled out a quick form, had a new phone the very next day. Super easy, super fast, super impressed. I will say though I was prompted to review this, I decided to because of how easy this all was.

Great replacement. Glad Asurion is there for us. The replacement phone was an upgrade since the 4S was no longer available. The speed of delivery was great... You sent us a reminder that you had not yet received the broken phone and my husband's face was... ** I forgot to drop it off. It's on my desk. Great job. We have all of our phones insured with you through Verizon. Thank you for your service.

Within 24 hours the new device arrived even earlier than predicted. No problems at all with filing the claim also. Can't do without for expensive items. The team on the phone was very polite and it didn't take long to complete the claim. No surprises either, what was told to me is exactly what happened.

Turnaround time was quick and easy. We were happy about the entire experience and would recommend to everyone. I can't say enough about the quick service on replacing the broken phone. Being without a phone is difficult and the fast service was very exceptional in this day and age.

Replaced phone with little discomfort. They FIND MY IPHONE is a little weird but figure it is an Apple issue not Asurion. Other than that the replacement is what we expected. Keep up the good work and thanks for the help.

As always, Asurion replaced my damaged phone, quickly. I still have problems with paying $10 a month, plus a $150 deductible, but this is not relevant to the service. For the related cost, we should not have to return any damaged phone.

My screen was cracked and it looked like it was filled with blue ink. You took care of my problem in an efficient and timely manner. I only lost a document file that was an aftermarket application, so I wasn't too surprised that it didn't make it. I am well pleased.

My phone was damaged and I submitted my claim to replace my phone. I received my new phone within two days. The transfer of information was simple and fast. Thank you for timely replacement phone and simple claim submission processing that expedited the entire process.

Great and fast service solving the issue. My son lost his phone while traveling for the Holidays. It was very hard trying to get in touch with him and he was traveling. We tried to find the phone and called every store and gas station he stopped by. Could not find it and Asurion help us fast. Great Service!

I waited 5 days after placing my order to hassle with customer service to finally get a phone after almost losing my job. Bad enough I contacted customer service a couple days after I received my device and little to say I canceled my service with Asurion IMMEDIATELY, the representative was rude, disrespectful and unresponsive.

Great easy service. Quick. Helpful process. Got phone quickly. The insurance covered the damage. It was no questions asked. Just had to return it in the box and postage provided. My daughter was very happy with being able to use her phone for school work again. Thank you.

From the time I filed my claim until the time I received my replacement phone was only a couple of days. I'm very happy with the prompt service! I will definitely be using Asurion again if I need a replacement phone in the future, but hopefully I won't need to. Thanks again!

The replacement arrived on time, exceed of what I expected; instruction included are clear and easy to follow those steps to get reconnected. I'm glad that I have purchased this service from Asurion therefore I can get reconnected back so quick. The steps to fill the claim are clear; some parts are a little bit confusion for a user who is doing this at the first time though.

I had a stroke, & after getting out of the hospital, I was trying to climb down out of my husband's big rig... my phone fell, hit the pavement & cracked... but I got a replacement the next day. I do think that the out of pocket is a little steep though.

Love this peace of mind when something happens to your phone. Deductible is small and you get your new phone very fast. Thank you so much for getting me back - service so quick. Because of you I'd recommend you to anyone. The ease of the online forms is great too. Excellent customer service.

The response I got from Asurion was great. I had the replacement cellphone the next business day. Everyone should be get an insurance for their gadgets. You are assured that when your device gets stolen, the insurance will take care of it.

I had dropped my phone on the corner where the id card goes. As a result my phone would tell me I could not make calls. Called Asurion and they moved quickly on the claim, only problem was my phone was on backorder for 2 weeks they said. Imagine my surprise when new phone showed up in just 3 days. Overall easy process and nice to deal with.

The phone was here fast and exactly what I expected. So glad that I was able to get insurance! I would definitely recommend to anyone that they get the insurance so if anything happens they won't have to pay a whole lot for a new phone. GREAT Service as well!

Worst experience ever. I file my claim on Friday 12/23/2016. I was told I will received a phone call within 3-24 hours. It is Tuesday 12/27/2016 and I have not received any phone calls and or emails. I called in at 9:30 am and they closed my case, no reason given. Now I have to wait another 24 hours - unreal.

The service was prompt. I called because my screen was cracked. I was not happy with how the technician replaced the case. After repair, the case was cracked, bulging, and the phone was overheating, something it had never done before. However, a new replacement phone was sent out quickly.

Someone broke my granddaughter phone cracked the screen and it wouldn't power on. So we had to send it into Verizon and they couldn't get it to power on. We had to wait little longer than before we could get another one. Because there was a shortage on that type of phone. Well please with the service I received. Thanks.

Cell port was going out along with freezing up. Called, made my claim, cell phones were backed order. I was without a phone for six days til I called service again and was sent a new phone. I'm pleased with my new cell.

Wonderful service and fast delivery. I lost my phone and it was handled amazing. Everyone was helpful and made sure I understood the process of my claim. The new phone arrived just as they said it would. Thank you so much for your service.

Replaced my iphone 6 plus after it was lost with no hassle. Phone came straight to my door step within 2 days. They even offered overnight shipping. In my situation I didn't need overnight cause I had a temp. backup phone but nice to know it was an option. It's also fair in price comparing it to having to buy the phone new. My coverage is only 11 bucks a month. If I were able to add or change something it would be: if someone didn't make an insurance claim within 18 months the deductible should be $125 instead of the $150 & at 24 months it should go down to $100, cause at this point if you add up the monthly cost of insurance and the deductible, you're paying the same price as the phone or even more.

Incident #1: Broken iPhone 5s. I had an iPhone 5s that wasn't functioning properly. I was sent a "new" iPhone 5s from Asurion. The phone worked for a few weeks until the screen started acting strange. I took it into the Apple Store to find out what the issue was. Apple said that these warranty phones typically have cheap 3rd party parts in them that can often create problems. Asurion took forever to get back to me before sending me another iPhone that had the same exact problems.

Spoke to rep on the phone, who answered my questions easily. The whole process was completed in a short, timely manner. Fortunately I have a printer and scanner at home or the process would have taken much longer, printing documents, signing the documents, scanning the documents, attaching to the link on the website. I am fairly tech savvy, but I can see where this would be a bit confusing and troublesome for some people. They didn't have my exact phone in stock, so I was pleased to see that they did offer 3 optional replacement choices at no additional charge, one of which was a newer model. All in all I did have a decent experience.

The first replacement phone I received kept dropping calls. Asurion was great about sending a second replacement. While this second phone works fine, it has quite a few cosmetic problems - scratches and dings on the phone. I would think that for the 200 we had to pay, we could get a perfect phone. To be fair, I didn't contact them about the second issue.

Asurion, when contacted, responded immediately. Agent took time to make sure I completely understood the process. This was at Thanksgiving time and we were in a different city. They shipped the phone to our location while away. Replacement phone (identical, even the color) arrived on time and in great condition. Thank you.

The Asurion insurance company is a great company. They made me so happy about my problem's problem. Good and faster service. Shipping are so faster. Next day was at my home. I never saw another company like that. Congratulations for your great attention.

They have the best call service and they are fast, it's only take 24 hours to get my new phone. l would recommend to all my friends and family, because when you call them they are very friendly and they try to make sure you get the phone the faster they can.

The claim was made on Asurion's website. The questions were simple to understand. The form was reasonably short and easy to fill out. The turnaround time was less than 12 hours from filing the claim to delivery of my new phone. I was extremely pleased.

I filed a claim easily and received my replacement phone promptly. I have used Asurion as long as I've been a Verizon Wireless customer. Asurion is efficient, effortless, intuitive company to deal with when it comes to filing a replacement claim. The pricing for various insurance protection options is reasonable and the coverage options are extensive enough to justify the cost.

I Called to report that we had a damaged phone. The person on the phone was very helpful. It was very easy to work with Asurion. They gave me all the information I needed then sent us e-mails. After all the paperwork was finished Within a few days we received a new phone. It was a great experience. Thank You.

They were quick to take care of the problem and issue me a new tablet when my screen for broke. I had my new tablet in record time. It arrived at my door in less than 24 hours from my calling to register the complaint and ask for a new tablet to be ship. They were absolutely fabulous.

Quick, easy and fast. Received phone within 24 hours. Well worth it. Apparently giving praise in this few of words won't work. Almost took a star off because they won't let me be concise. But I won't. Thanks for the new phone!

The process was simple. It was easy to request and send back. They didn't ask too many questions. They gave me my same phone. Phone came very fast. I am glad that I went with this company to insure my phone. Plus the price wasn't too bad.

I had an issue with my phone which the carrier (Verizon) could not repair. Asurion took care of the problem immediately. The one area of concern is the call in service. It was impossible for me to handle this by phone. The internet based function was very quick, but some people may not feel comfortable doing it that way.

The phone was replaced without any problems and in a timely manner, even with it being a holiday weekend. I had no trouble sending back my damaged phone. The interface to receive a new phone was easy to fill out and submit.

Asurion has always been a great company to have around when consumer need their device within 24 hrs after the loss or damaged. Asurion has always been perfect with their shipment to arrive on time as they promised us within 24 hrs period. Thank you for being around to serve all of us when we need Asurion.

Lost iPhone at the mall while shopping for Christmas and it was replaced within 24 hours! Great service!! I would like it to be a less expensive deductible to replace the phone because I am already paying for the monthly insurance. Overall very happy!

The service representative was courteous and professional. The only problem was that I would have preferred getting the same kind of phone that was damaged instead of the one that was sent. The model phone that was damaged and wanted a like replacement for was not in stock.

My phone is on my wife's account. Once I found out from the Verizon Store where I purchased the phone, that this is handled through the insurance that we purchased, I contacted ASURION via email, filled out the form and submitted the claim. Within a day or two, they replied that my claim was approved, however this particular phone was out of stock. As soon as it became available (only a few days later) it was in the mailbox! So, for the first time I ever had to do this, the learning curve was easy. The only disappointment was at the Verizon Store. The only assistance they would give me was to change the SIM card. Transferring programs, data, etc, from my damaged phone to the replacement phone was up to me to figure out.

Take time at the beginning, start the claim is not easy, mostly if you never been doing this kind of experience before, but once you start it's become easy and faster. The chat support - it's the best, believe it or not, I'll start been frustrated with the process until the chat support help me and solve everything.

The agent I spoke to was wonderful! She was professional and very cordial. She helped me immediately, explained everything, and got a new phone to me the next day. It was a fabulous customer service experience. She is a great example of what customer service is all about!

I'm just happy I was able to file a claim and get my phone back. It took a while but at the end it was worth the wait. Thank you. The representative were very professional handling my claim and I was able to get my phone replace when I needed it. I would like to say thanks for your professionalism regarding my claim and I'm glad my phone was ready when I needed it.

Asurion was speedy and professional with the shipping of a new phone. The directions were clear other than we had trouble on shutting off the phone since it was broken. We had to do a little research to figure out how to do this but was successful. Thank you for your product.

I wasn't on hold forever when I called which was a major plus. And I actually got to talk to a human! She was very helpful and the process was easy. My phone disappeared at work and I was looking to replace it. I received the phone within 48 hours and the setup instructions were quick and easy. Thanks!!

Knowing how stressful the holiday/Christmas season can be, having your phone stolen during this time of year only adds to this stress. Filing a claim thru Asurion for a phone replacement was seamless. Customer service was great. The Asurion representative assured the new phone would be delivered as soon as possible.

I was able to get a new phone within a couple of days. It minimalized the disruption to my life. My phone had water damage and I needed a new one pronto. I sent the old one in and received the new one quickly. Thanks Asurion.

Everything was great. Except for the hold time other than that perfect... We are very glad that we have the insurance. Thank you. I always recommend the insurance. I am happy the way it was handled.

I only had my Samsung Galaxy 7 Edge, 2 weeks when it slipped into the recliner I was sitting in. In my effort to get it, it was lodged in such a way that the screen broke. I had purchased a screen saver but had not received it yet. I was so impressed with the service in replacing the phone. I told many of my friends about my experience, thank you.

I called and filed a claim on my son's phone because it was stolen. You replaced it quickly with no hassle. I am extremely pleased with your service. Thank you and keep up the great work!! I will definitely be using your service when it is time for me to upgrade my phone.

Fast and easy, very pleased! When I called, the claim dept handled everything efficiently and I wasn't on hold for a very long time. I received my phone quickly and was able to set it up using the guide provided. It didn't take long and I was able to easily understand the process.

I submitted a claim a week and a half after damage (phone still worked for a while), and we had a new one in two days. The price is fair for a replacement iPhone, and I love that we can now submit more than one claim a year if need be. I'm sure we'll need to with 2 teenagers on our plan! Thanks, Asurion!

I have had Asurion insurance for many years and when a claim was made they were very helpful in assisting me through their process. The response time in providing a replacement has been overnight. If there is one thing that I could change would be having to be home to sign for the new phone. I missed UPS two days in a row as they actually were trying to deliver after hours and never rang the doorbell or knocked so I could hear them.

Our daughter's phone shattered and stopped working altogether. Went to Verizon and they told us to turn it into you. You replaced it within days!! Your form was super easy to fill out. Will refer your insurance company to all my friends and family.

After first replacing my phone with a refurbished version of mine and having it not work the way I needed due to a bad battery life, they replaced it with an upgrade, brand new, in the box! I went from a Galaxy S6 edge to an S7 edge at no extra cost. This surely exceeded my expectations! Everyone I spoke to was pleasant and easy to talk to. Fantastic! 5 stars!

My second phone disappeared about 2 months before I called. I talk to the real nice representative got my problem worked out. Within a week or ten days my new phone was in the mail. I never had any problems. They took care of everything and got my new phone to me. It is one I don't use very much. It is a second line. They are great folks. I would recommend them anytime.

I am very happy with the experience I had during the claim process with Asurion. Thank you for the quick delivery and easy claim process. The phone is great and the service as well. I do recommend other family and friends to insure their phones through Asurion.

It's was not the first phone I have broken won't be the last I'm sure. You have always come through even when Verizon won't. Thanks for everything you have done. The best ins. I've played for. Never a hassle when I call.

I appreciate the speed on which you replaced my cell. I have old pics on the old cell that I have tried to download. However, the port that is for recharging the battery or transferring the pics to my PC is not making a connection with the plugs I have tried. Therefore I can't download the pics which are important to me. Once I get this issue working I will be happy to send back the old cell to you. Until then I am keeping the cell due to the above issue. Please advise the Adam from your process technology of this. Thank you.

I was very happy that my phone was delivered to me on the other side of the country fast and without any complications. The customer service was very helpful as well as pleasant to deal with. I will recommend insuring any phone with Asurion.

Response to my claim for a replacement phone was fast and efficient. I was pleasantly surprised to have my new phone in hand in less than 24 hours of filing a claim. I would recommend this service to friends and family. Well worth the price of the coverage and the discounted price for a new phone.

iPhones were not in stock for a week. I had to wait longer for it when I really need iPhone for my job. That is inconvenience for me. Hope it will not happen again. I am thinking about switch other insurance when I get new iPhone next year. Thank you.

Losing my phone was frustrating and concerning and then I remembered I have insurance and logging on to phoneclaim.com and within minutes my claim was done and my phone arrived next day! Thank you Asurion. I will definitely recommend to my friends.

I busted my screen and called Asurion for a replacement. It took about 3 minutes total and I had a new phone by noon the next day. It is nice to see a company out there that still had good friendly people with fast service. Great service overall! Thanks!

My phone was damaged late one afternoon. I went online to file a claim later that evening and I had my new phone delivered the next morning. Very satisfied with this insurance. Their customer service representatives were also very helpful when I called and spoke with a live person.

I lost my phone. I don't think it was stolen, but when I went to make a call it was gone. I looked for it - no luck. My friends made fun of me for paying extra for the loss, damaged phone insurance. I'm glad I did! The local Verizon store helped me with all the paperwork, and I received a perfectly acceptable replacement almost overnight.

I love having Asurion for my phone insurance. Also great and quick service. It is definitely worth the money. My pocket replacement was brand new, and I love it. It also was great having a direct link to Verizon to get any quick results. Thank you for everything.

Handled it swiftly and with no issues. We called them on the phone and explain the phone was lost and weren't able to contact it. The phone must have died if it was within hearing distance. We received a phone within 48 hrs.

Was speedy getting it here. Only problem I had was them calling me about not returning the old one. It had been returned dropped in the mail like requested. Assumed it was finally received. No phone calls in a few days. LOL.

The lady who answered my call was very nice very helpful. She answered my questions. She explained to me about the process and the process time. I definitely happy with the service. It's fast and easy to make a claim. The deductible isn't cheap but it's ok.

I was impressed how quick the turnaround time in replacing cell phone. (One full day.) The only confusion and awkwardness was not knowing with more exactness when delivery truck might arrive - and whether item really had to be signed for - or would item be left at doorstep?

I am a Verizon customer using an Apple device. I was given proper information related to the activation of a replacement phone. I am very pleased with the level of customer service provided by Asurion. I would recommend Asurion as a phone insurance provider.

Was extremely happy with my service. Phone was replaced within 24 hours. Excellent service. The website was easy to access and the communication via email was excellent. I was able to track the whereabouts of the phone from start to finish. I highly recommend Asurion. They are a pleasure to work with. Thank you!

Dealing with a lost/stolen phone was frustrating but the Asurion made process more bearable. The replacement phone came quickly as promised. Unfortunately, the exact phone I had would have been a longer wait. But the replacement will do fine.

The service was quick and painless. Shipped fast and was of good new quality. The online claims process was easy to navigate and required minimal input. 150$ for the payment is fair. However I wouldn't pay more than that if the premium went up. Overall it was a simple process. First time used in years with VZ.

You did wonderful. It was a quick experience thank goodness. No one wants to be without their phone again. Thank you. Glad I had Asurion insurance or we would have been stuck. Phone arrived fast even though it was supposedly on back order.

I filed a claim for the 9.7" iPad Pro and the next day I received the 12" iPad Pro. I called customer support about receiving the wrong iPad model and they informed me that they no longer carry the 9.7" models. Really? Even though the 12" iPad Pro is slightly better, the camera on the 9.7" is far superior to that of the 12". That was one of the reasons why I purchased the 9.7" iPad Pro was for the camera. But, anyway, I guess I have to settle for what I got. Also, the rep on the phone knew nothing about the 9.7" versions either.

Our son was on vacation, which he rarely does, and his phone was stolen. That meant he had to spend vacation time with hotel/casino security, then the police trying to get his phone back. This process was a breeze! Happy ending to a crummy situation. Thanks.

I broke my phone on vacation. I called Asurion and reported accident. My new phone was sent the next day. Great service! Unfortunately, I could not get my contacts transferred, but I was grateful to have a phone. Having this insurance saved me from having to pay for a new phone. It also kept me in contact with my business while on vacation.

We have 3 teenagers, so we knew we needed to insure their phones. 2 of my darlings managed to break their phones, but instead of having to pay $700 for a replacement, we called Asurion and had a new phone the next day!

Overall a GOOD experience, it was fast getting the replacement phone sent to my hotel when I was out of town. The only challenge was trying to learn how to unlock the old phone before I returned it to you, other than that, it was a good and swift business relationship. Thanks again.

Asurion was excellent. They handled my claim promptly and efficiently, and I received a replacement phone the following day. I am very satisfied with my experience with Asurion. I have used them numerous times, as I have five family members with cell phones insured through Asurion.

This company is terrible. The glass on my rose iPhone 6s Plus cracked a few months ago and they would only replace it with a space gray phone. They came out with a program to replace the glass this month and now they say they won't replace the glass because they're too busy. They still can replace the phone with the ugly space gray. We've wasted about $200 on insurance thus far. Ripoff.

I reported my iPad missing one afternoon and a replacement was in the mail immediately. Then, a third visit to a suspect restaurant yielded the lost iPad. I reported that to a Asurion first thing the next morning and was walked through steps to return the replacement. Every contact I had with a Asurion staff was professional, friendly, and very helpful. I am so glad I have your service.

I had my phone stolen and it was replaced very easily, hassle free!!! My new phone arrived very quickly and I was pleased with the customer service I received! I am definitely glad I had my phone insured when I purchased it.

My son's phone broke while he was studying abroad. We were able to get him a new phone and received an extension for returning his old phone. Truly appreciate all of the understanding and help we received. We received excellent customer service each time we called.

It was very easy, simple and fast service. Would recommend this service to anyone who lose and damages a phone on a frequent basis. Our repairman always damages his phone and with insurance we are able to replace it with no charge. Great Services.