Asurion Reviews

I would recommend to all my family's member, and to all of my friends about Asurion! This is an affordable insurance for phone user! It's super fast and simple to file a claim for the lost and stolen phone. Customer support is very knowledge, helpful and accurate! Thank You!

Copay has been increased 100%. It now rivals cost to just buy new phone... replacement is a refurbished phone that can barely hold a charge on standby for half a day... I don't plan on ever using service again. I'm already stuck saving to replace a phone; I just paid 200 for through copay. Another company that use to provide a great service falling victim to the greed machine. Save your copay for a new phone.

I sent an old Cracked 32 GB iPad and you guys sent me a beautiful 12.9 inch iPad Pro with 128 gbs. This is fabulous since I work with severely handicapped students & the bigger the icons the better! I use this iPad extensively think my students and now they're rushing over to see it on its bigger and better screen.

This is the second claim I have had with Asurion and they are fabulous! Just like before, it was a no hassle experience with quick and polite service. Calling them is a breeze. I would recommend them to anyone with children on their phone plans!

My son lost his phone during the holiday season and we received the replacement the next business day after reporting the claim. Filing the claim was extremely easy and user-friendly. I would definitely recommend buying insurance for any mobile device.

I lost my phone late evening on Christmas. It's one of those things where I was glad I had insurance. I filed a claim with Asurion online and the process was simple. I needed a new phone quickly, and Asurion didn't disappoint. Happy with their service!

We had great service from Asurion. Once we contacted Asurion they got right on it and helped us resolve the problem. As a matter of fact they went out of their way to resolve the problem. We did not get great service from Verizon to help us resolve our problem. Verizon did not seem to care if our problem got resolved.

It was very convenient to file our claim on-line. We filed our a claim on Christmas Day. Because it was the holidays my daughter did not want to be without her phone for any length of time and we received the new phone very quickly. Wouldn't change a thing about our experience.

The phone arrived quickly (as in the next day) and I was able to get the new phone up and running. I use my phone for work so it was extremely important to have a working phone asap. I will definitely buy Asurion insurance with all my phones in the future.

When my cell phone just quit working, I thought it would be a while before getting a replacement, and I thought it would probably cost me to get it up and running again, but I was pleasantly surprised to get a replacement within 24 hours. Nice Job ASURION!

Excellent service, supportive, responsive, prompt, very helpful. Highest rating. Your people went above and beyond and did a surprisingly good job. Bravo! The replacement phone worked works beautifully. I wish Asurion insured everything. When I was initially unhappy with the proposed resolution of my claim, Asurion did everything they could to satisfy my expectations. I couldn't ask for more sincere, effective and prompt accommodation.

Had a broken screen that transformed my Galaxy S7 into a paperweight. My claim was handled swiftly and without any hassle. I really like how quickly my replacement phone arrived. The process for sending the broken unit back couldn't have been easier. The prepaid padded mailer was super convenient - dropped in the first mailbox I saw.

The service I received was excellent, the customer service reps were very helpful and kind, willing to assist in anything needed. The phone was on time when stated and it works excellent. I have no complaint whatsoever. I would recommend to anyone.

My daughter left her phone on a city bus, and called me that morning. I went down to Verizon and the customer service representatives walked me through the process and 3 days later, she had her new phone! Needless to say, I was extremely happy to have put insurance on the first phone when we first bought it.

My lost iPhone 7 was replaced in two business days. I have used them for years and they always expedite claims quickly and efficiently with little hassle. Asurion comes through. I would highly recommend this insurance service.

It shouldn't matter but I am a 20+ year customer of Sprint and have had Asurion since day one with all 5 lines. 1 of those lines are used for online business sales chat only so for the last 18 months I've never used this phone for a voice call. Anyway phone screen cracked. Called to file claim and was turned down because I had not made a voice call in the last 90 days. Now not even my Sprint rep who sells me my phones nor any rep from Sprint was aware of this rule. I have an iPad that I don't use much that I guess would not be covered even though I was paying my bill for the line plus insurance so I have been ineligible for one year and six months. My iPad has not been turned on for several months and is not covered. I also have an older mother who uses her phone once every 6 months which makes that phone insurance worthless. Now I've been paying approx 13 per month for each line.

Very pleased with the claim process. Everything was so easy. Had the new phone sooner than expected. Highly recommend Asurion for any issues that you have with your mobile device. Will continue to use this company for all my needs.

The service was very prompt and accurate. Delivery was timely as promised. It is worth having Asurion. I would definitely recommend to friends and family. Also the online website service is very user friendly and easy. Thanks for the excellent service.

It was a very pleasant experience, even though my phone was busted, and could not answer any text messages or phone calls. Phone still worked but screen was black, due to the LCD so being broken. Still rang for incoming calls and text no screen.

I was very happy with the quickness of replace the defective Samsung Galaxy S7. I do believe that paying for insurance on the phone and having a $200 deposit is kind of bs. Especially when Samsung is having problems with their phones overheating and blowing up (Which mine overheated and started strobing uncontrollably until the battery died). Other than that I loved quickness and the knowledge of the gentleman I talked to.

Even though the first replacement was defective, your good people sent another overnight. It is working perfectly. Thank you and your wonderful customer service. These days it is customer service and quick response time that makes people come back and use the same services. We are very pleased.

The representatives who helped me after I filed my claim was extremely helpful in resolving the issue with getting the replacement phone shipped to us before we needed to fly out of town. I filed the claim but after two days of no response I called the 800 number. The online system is not very user friendly.

Fabulous phone replacement service - I'm very impressed. My 19 year old son was alone in Ireland and dropped his phone in a toilet. Asurion was so efficient and shipped him a new phone after a very short set of questions. I was so relieved and pleased. Worth every penny, actually a great deal in retrospect. They overnight shipped the phone which would've been super expensive for me.

I love the way Asurion handled the situation and they reacted very fast. It took only one day to get my new phone. Customer service was great also. This is the second time that I used Asurion and I'm complete satisfied with the service they provided.

When my phone got ran over right before Christmas, I thought I would be without a phone for a couple weeks. I made my claim Sunday night and had my new phone at my house Tuesday morning. They were prompt and the online claim service is easy to use.

I had only good experience with dealing with everyone. Everyone was very friendly and understand to my needs. My replacement was shipped to me the next day. I would highly recommend your services in the future. I appreciated everyone attention to how person is feeling after having an accident with their phone.

I never bought insurance on my devices before but am so glad I did! On my first night in Paris, my brand new iPhone 7 Plus was stolen! While they couldn't send me a replacement in Europe, my new phone was waiting for me when I got home. Very satisfied with the prompt service.

I was pleased with the prompt service in replacing my damaged phone. I actually had to have the phone I received replaced because of a malfunction and your staff was prompt, courteous, and efficient in taking care of that issue. Thank you!

My son dropped his new (a few months) Samsung 7 and the screen shattered despite the protective case it was in--just hit the right spot. Replacement was quick and pretty easy. However, the $200 deductible seems steep given what we pay on a monthly basis for the insurance.

I was happy with my replacement phone. I went to the store and the next two days I had my replacement phone. Had a little mix up with how to set it up, but once that was over everything else went smooth. No issues with turning it in either. All I had to do is show the phone and they checked it out. Thanks.

I damaged my phone over a holiday weekend and was thrilled to receive my replacement a day earlier than promised. It was simple to set up from the directions provided in the packaging, and simple to mail back my damaged phone at no cost. Thanks, Asurion.

After losing my phone Asurion quickly and speedily got me the new one phone that my insurance covered. Filling out the information was quick and easy. I have used Asurion's services in the past and have had great and speedy service using it then as well.

My claim was handled in a timely and professional manner - thank you. I'm sure glad I purchased the insurance when I purchased the phone. I wish I could have received a follow-up message from the company when the returned phone was received.

Took very good care of me and was prompted in getting me a replacement. It came a day earlier than what they told me. It was easy to mail back the old phone. My phone was easy switch on my account and got it all set up in no time. I would recommend them to anyone.

I was very happy with our Asurion experience! Our phone was replaced the next day. I was very impressed with the polite customer service, speedy replacement, and overall quality. I have recommended your company to my friends and family. Thank you!

A year ago, I purchased a Brigadier smartphone from Verizon and took out insurance on the phone. Three days ago, I dropped my phone in my yard. Before I found it, my dog found it and chewed it up. I contacted my Verizon store where I purchased the phone. A very nice young man explained my option and provided the phone number of Asurion, the company that insured the phone. My options were I could pay off the balance owed on the phone, $257, and buy a new phone or file a claim with Asurion for a replacement phone.

Very efficient and professional. My claim was handled very quickly and professionally. The customer service representative was very helpful and courteous. I will certainly recommend Asurion services to other friends of mine. Thank you so much for all the help.

I have 0 complaints. The service was quick, friendly, and accurate. From phone call to phone delivery, every aspect of the experience was positive. I'm really glad that I had insurance and that my claim was handled so professionally. Kudos to Asurion for making a negative experience a positive one!

When my husband had his phone stolen while traveling for the holidays, it was quick and easy to get a replacement. Other than having to pay the deductible, it was a smooth process. I gave three stars because I think it is absurd that we had to pay a deductible when it wasn't our/his fault that something happened to the phone.

The agent I spoke with on the phone was very helpful and courteous. I had my replacement phone within hours of filing the claim. The package came with everything I needed to get my new phone up and running including detailed instructions as to how to transfer my information and my data. I would recommend this service to anyone.

I did not expect to receive my replacement phone in a timely manner during the Christmas season due to high parcel delivery but Asurion delivered via UPS within 24 hours after submitting my request for replacement. Thank you very much. Excellent service.

I placed my claim one day and received my phone the next, just as I was promised, despite it being Christmas Eve. Very much appreciate that! I was going out of town the 25th and had to have my cell phone. Perfect timing!

Very happy with the quick turn around and friendly support. The woman who contacted me to ask if the old handset had been returned yet was very polite and knowledgeable. I wish all businesses were as easy to work with as ASURION. I would definitely give ASURION an A+. Thank you!

During the holidays my S7 edge was stolen. By the next day they sent me another phone. Well that phone could not activate then I waited after Christmas. I went back since they sent a phone that couldn't be activated. They bought a brand new zS7edge right from Verizon for me.

I received my new phone Christmas Eve and was shocked! Very happy. Although I kept receiving phone calls after that. They did not receive my phone and I could be charged an extra $300. I had already sent my phone back and was wondering why I was still receiving calls and it was unsettling.

My wife recently had an issue with her phone being either lost or stolen. We went to the Verizon store who quickly handled the required paperwork and within 24 hours her new phone was in her hands and operating. The service rendered was appreciated and the hassle level was very low.

l am very happy with customers service l got with them. l hope they always stay good and helpful with everything l need with the phone and l really your company. It is really nice to help people with phones and thank you for helping me with everything.

The whole process was easy to complete. Customer service was great. Got my new phone asap and activation of the new phone was also a breeze. Would definitely recommend using this service as a protection for your cellphone. Money well spent.

The process was quick and fairly easy. Great to have a return envelope to send back old phone in. My son was able to get the new phone working rather quickly. We would use this service again if needed. Thanks!

Everything was easy and timely. No complaints. Arrived in a timely manner. Was very pleased. Have used this insurance for many years. Wouldn't want to use another. Very friendly and answered any and all questions. I would recommend them to all friends.

Moto Droid Z Force - Received new phone and accessories. Shipping envelope process was easy and so far phone is working great. The customer service representative that helped me was great and online form was easy and straightforward. Overall great experience.

The transaction was easy and fast. Wish my deductible was less but other than that, everything else went very smoothly! Live chat help was great and received replace quickly! I would definitely recommend and I am glad I have this insurance on my other phone as well.

They are always very nice every time I've made a claim. After the 24 hrs and our claim was approved we received our phone the very next day which was Christmas eve. We were very happy even thru the holidays we got it so fast. We are very satisfied. Thank you.

Associate was mindful of my time, quick call to verify that my broken phone was going to be sent back. I had received a previous call to remind me to send it back, which I really did appreciate, great experience. They are always so quick and the online claim forms are easy to follow.

I had to file a claim at the busiest time of year for an iPhone 6 that was dropped and broken. The process was quick and easy. I received the new phone a day later. Instructions to activate and return the broken phone were clear and easy to follow. I appreciated the simplicity!

A while back I cracked my phone screen. Luckily I had replacement insurance with Asurion. The process was essentially painless. I filed my claim online and got my replacement phone the next day! In addition, they had clear instructions and packaging to send back my damaged device. Now I am enjoying my replacement phone and can once again take selfies. ;) I will definitely recommend phone insurance through Asurion for anyone with a smartphone!

Phone replacement went well. Not happy with the military type protector holder or case. Not sure what you call it. It didn't protect his phone. The lady I talked to was very helpful & pleasant to talk to.

I received nothing less than excellent service from the time I inquired about this claim, to when I received my device. I will definitely recommend Asurion to my friends and family, and will continue to use Asurion for my claim needs. Thank you Asurion for the perfect service.

I was involved in an incident and my iPhone was damaged. I contacted Asurion online and in a few simple steps my replacement phone was on the way. My new phone arrived in like new condition and I returned my damaged phone to them in the box they provided with no issues. I would recommend them to anyone.

The ease of getting a replacement phone was amazing. Thank you for a painless process. From start to finish the process was simple and easy to understand. I would recommend a warranty for any phone. The cost of the warranty coverage is minimal considering the full retail price of a phone.

I was very satisfied with this service. We received the replacement phone within 24 hours. That gave us some time to back up the old phone to the computer. It made the transfer a lot easier! Thank you so much!

My existing iPhone lost its GPS. I was eligible for an upgrade but didn't want to get the current iPhone 7. Asurion sent a refurbished replacement. It also had an unexplained issue and was losing its connection with Verizon. They sent another that is operating trouble free so far. Each time the phone was sent out promptly. Thanks.

Your service has been out of the world. Your customer service is friendly and go beyond their means to make sure we're taken care of. I will always make sure all of my electronic are insured with you. Thank so much.

Overall a good experience getting a replacement iPhone 6 for my son. Customer service was helpful and friendly. The only negative was the threat of charging me $500 if I did not turn off the "Find My iPhone" feature before sending in the damaged device. Luckily, that did not happen. Thanks Guys!

My phone was lost/stolen and I immediately starting filling out the Asurion claim, but didn't finish it. I then received emails reminding me that I had not completed the form, with a request to contact them if I was having any difficulties with it, which I was. I did contact them, they helped me and were very courteous and the next day I got my phone. It was a great experience, stemming from a frustrating situation. Because of them, all was good in the end. Thank you!

I've never had a problem with Asurion. I've broken my phone at least twice that I can remember and I have gotten no hassle from the person taking my call. Plus fast replacement and great customer service. What more can you ask for!!! Thank You.

Was deliver in a timely manner and was very helpful with everything. Couldn't ask for a better insurance on the phone. Thank you for helping me through this tough time and giving my phone to me quick and easy. Thank you for everything. Have a good day.

The iphone was broken and could not power on any more, and as soon as I called they shipped us new one next day even was Saturday, again service was perfect. Thanks for replacing the broken iPhone last week. Thank you for excellent service and we will recommend you.

Thanks for such wonderful service. Customer service was extremely helpful. I received my phone within 24 hours. I would definitely like my phone to be insured by your service. If someone returns my other phone, what do I do with it. I have been a customer for many years and I will continue to use your service.

I recently had my phone stolen and got in contact with you guys and had my replacement in like 20 hours. It was no problem. Could be happier. You guys are awesome. Can't thank you guys enough. Kick ** 5 stars all day.

Your replacement process was efficient and easy to follow. It is definitely worth the monthly cost. We insure all our iPhones with Asurion and would recommend your plan to friends and family. Another plus to your coverage is that one device can be replaced more than once (or twice) within a calendar year. Returning the damaged device by mail is also helpful and convenient.

Broken screen, easy to go online and report issue. Replacement delivered next day. It was also convenient to mail back in pre addressed envelope. We appreciated the great service and urgency in which our claim was processed. I will definitely recommend to others.

Always pleased with your service... However, the new changes that make it more difficult to file a claim whilst the normal everyday tasks that we all have to deal with is definitely a pain. I advise a new solution to provide the same customer security, satisfaction, and claim service without the hassle and annoyance of the additional requirements deemed necessary without representation of reasoning. One wonders if it was loss on company's end or security of customers/client base...

This phone was a replacement & within 24 hours the volume was coming out of the mouth piece. It was replaced the next day & everything has been good since then. From what info that was on the 1st phone it was a refurbished phone. This phone is working correctly. Thank you for quick & accurate service.

You guys did a great job at delivering my daughter's phone so fast. She lost it around Christmas and you delivered it to her on Christmas Eve one day after she placed her order. It was so nice. Thank you so much.

I ordered my phone, received my new phone 2 days later. Activated it with no problems. I put my old phone in the mail, easy exchange. My new phone works just fine, I really appreciate the work you guys do over at Asurion. You all really do a great job.

I could not have been happier with the speed of service I received. I also could not believe they delivered on Christmas Eve. The customer service department was quick and nice. It only took one phone call to solve my problem.

I'm very happy my phone stopped charging 2 days before Christmas. I called about getting a replacement. Even though it was that close to a holiday I was told I would get my new phone in 24 hr. Sure enough I got it the day of Christmas Eve. I was very happy to be able to talk to my family on Christmas. Best services ever. The lady I talked to was very nice and helpful as well. Definitely will recommend. Thank you.

The associates were very helpful and made it easy to replace the broken device. They were very knowledgeable and provided additional information about the plan details. I hope I do not need to use the service again, but know if and when I do, it will be almost a pleasure.

Was pleased with the service though I thought 200 dollars was a lot for a phone that I had long enough to pay with my monthly insurance protection. I had my phone for 2 years before I needed the insurance. As far as everything else I was very happy.

I severely damaged my iPhone 7 just one month after purchasing it and was devastated! Thanks to investing in Asurion, its protection saved me money and further heartbreak of paying full price for a brand new phone. The representative gave me the comfort needed to know that a replacement phone would be back in my hands a couple days later. Fortunately, I held onto my iPhone 6 in the interim. Don't hesitate to pay the small, monthly premiums in Asurion. You won't regret it when needed the most.

The Iphone 6 does not hold a charge due to a software update which can only be completed through the Apple store. It would be nice if it came with the latest upgrade. Or the software was available through the Asurion website.

It is just awful service. I have been a customer with Sprint for over 16 years, and I always insure my phones. I used like Asurion, but on November I put a claim that I lost my iPhone 6 36GB, and they send me the wrong phone. They send me a iPhone plus 16GB. Since then, I have spend a total of 25 hours in the phone hours.

Contacted your office, explained the problem & within 24 hours I had a new phone. This happened just a few days before Christmas!! Never thought I would get a new phone that fast!! Asurion was courteous & handled my call expeditiously. It made my Christmas a very happy one instead of a painful experience! Thanks.

I used my phone for my business and I am very happy with the team, the way they work together to make sure I get a replacement phone as soon as possible. Thank you all so much for everything. I'm very happy.

Asurion did a great job with my phone. My new phone was overnighted to me with no extra charge. It was quick and easy to set up. It was also very easy to send them my broken phone. They provide very clear instructions. Thank you.

The process was so easy and fast. The phone came in the time promised. I would definitely recommend this to anyone. To return my device was just as easy. They provided the box and packaging for me along with the mailing labels.

Very impressive service. The response to my situation was great. I would recommend your company to everyone. It was a hassle free time to fix my problem. While it was a stressful free experience I hope I don't have to go through it again with that particular phone. That phone belongs to my wife who is on call from a large hospital and communication between her and the hospital is vital.

Great experience! I put in the first claim and was sent a defective device, called and spoke to manager and he sent me out a new phone and was very pleasant & professional. I would recommend to my friends and family. Thank you so much for all your help.

The customer service is absolutely wonderful and the new phone came so fast. Gotta be the best company ever. The deductible on the phone was a very reasonable price as well. I am a very satisfied customer. Thank you for your services Asurion.

The website was very easy to use allowing the claims process to be as painless as possible. The shipping was fast and convenient and returns were easy too! I would highly recommend getting phone insurance with this company to anyone.

The service was quick. I was able to get my phone the next day after my claim was filed. I just wish I could've gotten my original colored phone. The replacement was good though. I would recommend everybody to have insurance on their phone. More expensive to buy a new one, least expensive to pay for a replacement.

The screen was broken so I filed the claim. All went well. She had her new phone within a couple of days. However, the new phone went haywire soon after she received it. I called Asurion and all was taken care of within 24 hrs.

I had to get a second phone as the first one didn't work more than a few days. However they quickly sent the second one. Other than the inconvenience of having to go through all the songs on another phone the experience was a good one. It did, however, cost me a second tempered glass at $35.

Awesome experience with your insurance claim. The only thing negative is the price of my deductible but every other than that, thank you. Thank you so much for helping me get reconnected with the world. There should be a little different than the deductible that's as much as my car insurance but thank you so much again. Can't complain because the phone cost $850.

I got a response about the claim next day and had a new phone the following day. Thank you for your quick response. My husband works away from home and needs his phone. That phone was there in that 2 days that he was home so I was able to get him up and running before he has to leave.

Very pleased with Asurion's assertiveness to get me taken care of with device warranty and replacement. I would recommend Asurion to all of my friends and family. Their operation was quick and very helpful, the process was very quick and helpful.

Some confusion about turning off Find My Phone without being able to turn on phone. Directions were not entirely clear. Otherwise process went quickly and smoothly. Will consider you for coverage on any future phones.

I had a great experience with the agent handling my phone claim. She was great and helpful to solve my claim. I give her a high 5 in every way. The agent helping took such time to understand the importance of the problem with my phone and took the time to get my claim solved very fast. Everyone should have people like that working for them. She was great.

Very helpful on the phone. Helped me navigate thru how to proceed. My phone call was at 3 pm and I had my new phone at 8:30 the next morning. I was very impressed and grateful to get my phone so quickly.

The process was easy and painless. We were hooked back up within 24 hours of having to replace the phone. I also just recently had my iPad stolen and had insurance on that as well. That was also a quick and easy process and I had a new iPad within 24 hours.

I have 5 kids and bought this "insurance" through AT&T to cover their iPhones, tablets and laptops. I pay $30/mo. and have never had a claim until last month when my daughter in college spilled a coffee on her MacBook during finals week. She called me crying, hysterically. The laptop was blacked out and she had a presentation and finals to study for! I told her to take the laptop to Apple. It had AppleCare but was not covered due to the spill. So I called Asurion. I had to listen to their lengthy computer generated message of options. When I finally got to speak to a person, I explained our problem. They said she would have to mail the laptop in to them. It would take "a while".

Very pleased with the whole process from start to finish. Fast, accurate, courteous, and professional. Would recommend to all my friends and future friends. From beginning to end a seamless process. A good experience that I will share with several.

After trying 3 different times online and talking to Asurion's Customer Service Department, we had to go to Verizon to get our claim submitted. It was very frustrating. They did however get our replacement to us overnight so that wasn't bad.

Thanks for replacing my device. Although I was annoyed by the constant messages I received on my voicemail about turning off "Find my iPhone." Which I corrected after the first message was received but continued to be contacted several times after the fact with that same voicemail. That was very annoying. Thanks for sending my replacement device though.

Replacement form was very easy to fill out and phone was received the following day. Replacement device was of very good quality, although I do not think that the charging cable was a lightning cable (minor thing). I've had the replacement device for approximately a month with no issues.

Everything went as expected. Thank You for the help. The new phone works perfectly. I was able to transfer everything from my old phone to the new. I have not had any further issues. I would recommend Asurion to anyone that needs protection.

I reported my stolen iPhone 7+ through the Asurion website. That process was pretty easy. All I had to do was log on to my Verizon account and fill out the info for the claim. The phone was out of stock when I filed the claim and had to wait 2 weeks as it was placed on back order. But I didn't really care, I was just happy that I was able to replace my phone. Glad to have insurance with Asurion.

Asurion staff walked me through the process. It involved completing some paperwork, but it was simple enough to complete within a few minutes. The timeline I was given was accurate. I was and am pleased with the protection and service provided by Asurion.

They didn't get rude, I didn't have a bunch of "red tape". It was a successful experience. It was a brief visit to my phone company. I came home and the rest was done online. The phone was here in a snap, (48 hours).

My son dropped his phone and the screen stopped working. It was a busy time right before Christmas. The replacement process was quick and easy. I love Asurion. They insure all five of our phones! We have used them multiple times over the years. Always satisfied with their customer service!

Lost phone at a restaurant. Contacted Asurion, explained to them I lost my phone. The next day I was resetting all my info on a new replacement Sony S7 edge. Thanks Asurion. You came to our rescue in a timely fashion.

So I had a stolen/lost device and replacement was easy even with the holidays and then my other line the iPhone malfunctioned and replacement was easy like a walk on the beach. In all honesty though it would be easier if the consumer would have straight access to Asurion other than through Verizon customer service. If there is it's not broadcasted enough.

Good, great job done as I had my phone replaced within 48hrs - Wednesday evening to Friday evening. The speed and accuracy of delivery is worth mentioning. Keep great work and continue to serve us. I recommend every customer gets his or her phone insured.

My replacement product was received quickly with clear instruction on how to return the damaged device. Staff was helpful when I reached out to check status of my returned device. Email was quickly returned and the chat feature was simple, quick and effective.

The replacement procedure is easy, I had no issues with getting it done. This was easier than the first time because I knew what I needed when I called. Phone was received in a timely manner. Although it was in front of my garage on top of another box I received that day and it was COLD outside there was no issues starting up the phone.

The service was quite prompt. If I had any complaints, it would be that the service is too expensive and the flexibility is non-existent. I wanted to merely change the color of the exact same device and it was denied.

Excellent service claim completed late afternoon, had replacement phone next day. On top of that, we were almost 60 days in completing the claim and did not have to start over or hit any issues because we had taken so long ourselves.

My son dropped his phone and the screen shattered. The next day the battery would not take a charge. So glad I took out the insurance for his phone. Called and received his new phone the very next day. We were only without his phone for a whole day. Very quick and rapid service.

Was very easy and convenient to get a new tablet for the one that I lost. I recommend that everyone gets Asurion on their phones. You never know what's going to happen to them. All of the people that I work with there have been very helpful and reassuring.

I have to say you guys did a phenomenal job in the handling of me as a customer. I broke my phone and Verizon then sent me your company's direction. I went through the process online and got a refurbished phone the next day. I had it for a few days and realized my calls were very broken and people were telling me I sounded robotic at times. Some people would say it was the service but we never had this problem before and we haven't changed where we live either. So I decided to contact you guys from my wife's phone and you guys agreed to just send me another phone. The package arrived the next day and I was very shocked to see what was inside. I saw a brand new, never touched Droid Turbo Maxx 2! I seriously was not expecting you guys to send me a brand new phone! I would have seriously been just fine with a refurbished phone.

No problem getting phone next day and turning on service. Only had to pay the 150 deductible before it was shipped. Wish the prices were down on phones. For a family of 4 we pay a lot replacing and updating. They should be stronger and last longer.

I am very happy with your service. The reason I have you 4 stars is because the phone is less responsive to touch near the edges like my last one was. I am not sure if this because the phone is a refurbished one or not, but I am going to upgrade sooner because of it. Which kind of sucks. And the price is VERY high for a new phone.

Filling out the legal electronic forms was difficult for me. Getting help with process should be simpler. The folks at the Verizon store where my phone and warranty was originally purchased should have helped me get through the process. I went to the store 3 times before it all got submitted.

Thank you for your prompt response to get me the phone back. It's just a shame how people can take someone's property and with phones these days EVERYTHING is in it! Thank goodness for phone insurance and thank you Asurion for the replacement phone.

The phone under warranted was no longer available so, the representative had a couple of replacements available. The phone selected was acceptable and was delivered promptly. The representative was helpful and knowledgeable and was eager to make sure I was satisfied with the service. Well done, it was easier than I anticipated.

I dropped my phone and cracked my screen at 4pm and had a replacement the next day. Was able to fill out all forms online without any hassle. Price is reasonable compared to what I'd pay out of pocket at a phone repair shop.

Everything was easy to find and set up. Got my new phone the next day. Everyone was helpful and polite when trying to figure everything out. Was very easy to send my old phone back with no hassle. Great and excellent service.

Outstanding customer service. Clear and concise. Clear speech and easy to understand. Received my replacement phone within 2 days. Overnighted to Alaska. Prepaid return envelope was provided. Specific instructions with pictures was provided. iPhone 6 128 gig dropped in water. Thanks!

Thank you for your quick service. The turn around time was great. I will use the service again when needed. Customer care was good when I called and informed me of all that was going to take place when we were on the line and then informed me of the process for returning item.

I lost a brand new phone that hadn't even been used. I purchased this phone for a Christmas present. I lost it right before Christmas. I made a claim over the internet and had this phone less than 24 hours. AWESOME...is all I can say.

My iPhone was stolen at work. I had coverage with Asurion, but sadly Verizon didn't let me know immediately when the phone was stolen. However, when Asurion reached out to me, the process of filing a claim was simple and straightforward - very reassuring following the violation of having your phone stolen. After filing the claim, I received my phone within 48 hours and reactivating it was a breeze. I would strongly recommend Asurion coverage to anyone.

IPhone face was shattered. Submitted a claim and the Service was absolutely great and hassle free. It was not time consuming; very simple and easy to submit online. In fact the phone was on back order but as soon as it became available; received a notice saying it was being shipped.

You got me a new phone asap even when I called after 8pm. I got my phone the next day and badly needed it. I had an emergency and needed my phone. Thank you!!! The phone came with everything needed to get things going. It was a traumatic event to have my phone stolen and rushing it to me really helped put my mind at ease.

I dropped my iPhone and the glass shattered. I went to the Verizon store where they directed me to the Asurion website. My new phone arrived the next day. I set it up, erased the old phone and mailed it back. All is good.

I have no complaints whatsoever about the Asurion's phone insurance service. Of course, I'd love for it to have no copay/deductible, but I'm sure there have been plenty of people gaming the system that ruined that possibility for everyone.

Submitted claim late evening and still received replacement next day. Replacement phone works great! Had it for two months and so far no issues. Hoping any future claims go this well. Just make sure you don't put sending in the replacement off too long.

Super fast service. Everything was very, very simple to follow and the policies are great as well... Absolutely recommend this! I got my phone so quick and didn't have any problems getting everything set up. I honestly thought it was too good to be true, but it was fabulous.

Asurion did a good job getting the replacement phone to us quickly and without hassle. We appreciated the convenience of our getting the phone delivered the next day. The form online to get the replacement phone was easy to understand and fill out.

The service was exceptional. As soon as I paid the deductible my new phone arrived within a day. Unfortunately I will be changing to AT&T. My new home does not have your service in that area. I sent in a request to consider putting up a tower on my property. 20 acres. Thank you for your great service. Many people around me had your service before moving in the country. My property has all that is needed to put a tower.

Customer service was amazing. Unfortunately I don't recall the lady's name that helped me out however she was very patient and kind. She knew exactly what she was talking about. She was very helpful, I received my phone the next day which was amazing!

I will recommend Asurion to family and friends. It was very easy to file the claim. The replacement phone arrived 24 hours after the claim was filed. And returning the damaged phone was also very easy and well explained. I don't always want to speak to a representative so handling everything online is a plus.

With exception of delay to confirm all rest was easy complete. Return of old unit was able to recover from a lake but not working. Returning the defective unit was made easy with the self-address included in the kit.

Great overall experience. The process was easy and fast. I had to document and sign an affidavit but it was ok. Downloading and printing the form was a bit of a challenge because I do not have a printer. Sending the documents was a breeze. Keep up the good work.

As I lost my phone on the day, and I did the claim online on the same day and then I can receive my phone on the next two days. I don't need to go to the local store and waste my time and talk to them. So I am pretty satisfying the service and fast and just one click.

Everything about this transaction was a great experience. It was extremely easy to put in the request for the replacement phone, and I was shocked to see that the new phone would arrive the very next day. Thank you for setting the standards so high!

This is my second replacement. The claim was simple. The speed was blisteringly fast. The instructions were very clear and concise. The new device has worked flawlessly. I was and am complete satisfied with the level of service Asurion provided.

Great experience as always. Fast turnaround on getting the equipment replaced. Very satisfied with how the situation turned out. The claim was easy to make, the website was easy to use, and there was customer service available if there are any questions. It is a great experience when you can get things taken care of in a timely manner.

The first phone you send me didn't work at all but the second one did. Thank you. Don't like the Samsung anymore because it get too hot when you are using it. Therefore I'll be getting the iPhone next. Samsung give too many problems (sorry).

In trying to do too many things at once, I dropped my phone in water. Of course it no longer worked. I called Verizon who put me with Asurion. What a wonderful process. The woman I spoke to was so helpful and friendly and I had a new phone in a day! Thanks!