Asurion Reviews

Process was easy and fast. Received my replacement phone the very next day. Thank you. My phone was in new condition and the exact same make and model that was stolen. I would have liked for all the accessories that I had originally purchased with the phone to have been included on the claim as well but I was still satisfied (the 50.00 screen protector and the case for the phone).

I loved the people I talked to over the phone! They were friendly, they worked with me! It was not a problem and all! I would highly recommend to anyone!! Super fast service. I wasn't without a phone very long and when I thought I turned it off but I didn't and they worked with me and we got it done! Thank you.

Overall, it was a very positive experience. The only glitch was telling the Asurion rep which day I would like my replacement phone delivered on, having her verbally confirm that day as the delivery day, but then have UPS have a different date for the delivery. No Bueno! But, it worked out and I am happy with the overall service.

The process was easy. The replacement phone (iPhone 5) came quickly and is beautiful, like new, without a scratch. However, the phone is refurbished and not new and the touch screen is not as responsive as my original phone that had a cracked screen.

After dropping the cellphone (Samsung Note 5) and couldn't get it to come on I was not happy, but I remembered that I had insurance. It was very easy to put the claim in on the internet. The replacement phone was delivered promptly in 2 days. Thank you for your fast and easy service.

Receive help to be able to turn off "find my phone" online, in a phone that was not download such app! We didn't know how to do it until a technician from Asurion helped us. Thank you! Plus we didn't want to be charge any extra money when we were trying to do what we were told!

Very easy website to maneuver. Didn't have to call and speak to anyone with problems. Delivery was quite timely. I would use this company again with no worries. Return was a snap...really enjoy the fact that a tracking number was included so I know exactly when my return was received. Thanks again!

Customer service was helpful and nice. I received my phone replacement next day after making claim. I was able to get my phone and also activated within 24 hours of claim. I would recommend Asurion to other customers for insurance claim assistance.

My phone was dropped and the screen was broken. I called to make a claim and had a new phone the next day. They did not have my exact phone in stock, so they replaced it with an even better one. The customer service representative was friendly and very helpful. I am very pleased. Thank you!

My phone was broken beyond repair, but because I had the right kind of insurance, it was replaced without question -- pain-free and very quickly! The forms were easy, but I had to call with a question, and the service representative I spoke with on the phone was very professional, and helped me even more.

I have two teenagers, both responsible. It just so happens that they both shattered their screens around the same time. I replaced one and had to replace the other right away. Asurion was so easy to use and got them the very next day. Best thing ever when the phones are connected to their ears!

Happy overall. Getting my replacement phone was pretty easy. The only complaint I have is that I tried to follow the instructions in the box to activate it myself, but it didn't work. I still had to go to my cell provider. Even the gentleman that helped me at the store said they have to make the switch of my info. Not sure why those instructions were included.

I was very pleased with the promptness in receiving my product replacement. It's good to know that the insurance you pay for monthly actually is worth it especially when the company responds so quickly to your request. I would recommend to a friend.

Very impressed with the help I received. The staff at Verizon were wonderful with helping me with this process. Thank you. I could not have done this without help. I did not realize phones could be stolen right out from under you, with being right there.

I broke the glass on my I-phone 6 and could no longer use it. I simply contacted Asurion and filed my claim; very easy process. Within two days I received a new replacement phone with full instructions on set and return of the broken phone. I dreaded the entire process, but it turned out to be a very positive experience. Thanks to Asurion for the tremendous service.

Ordering a replacement phone and receiving it was terrific! I was disappointed in the quality of the phone. The area around the top ear speaker was dusty and that floating silver bar that is across the top of the phone is very loose. Also, friends and family tell me that they cannot hear me as well as my other phone. When I have this phone on speaker, it is not as loud as my previous phone. Thanks for listening.

Asurion has some of the best customer service I've ever received. It is truly a pleasure working with the people. The replacement phone however was disappointing. In the past I've had replacement phones and I'm sure that they were refurbished units but you could not tell. These new refurbished units are modified from the original iPhone state with alternate branding and marks that change the carefully designed aesthetic of the iPhone. When I pay insurance to replace a product I would expect that the replacement would be identical to the item being replaced. These replacements are not.

I absolutely could not have asked for a smoother experience. There was nothing you could have done any better, and I thank you. My son was waiting for calls from prospective employers when a ceiling fan literally fell from the ceiling onto his phone. You did not hesitate to send him another one.

Fast delivery of replacement phone. Claim form was easy to fill out. Though, I was not so thrilled about the $100 deductible. Please consider it prorating it for different types of phones. Also, I appreciate receiving reminders to mail the the broken phone.

Smooth and easy process. The agents were friendly and eager to answer all my questions. I'm really happy with the service I received. I would recommend Asurion to anyone. Definitely worth the extra money because you get protection. Thank you for all your help.

Great customer service and speedy return! I would recommend to family and friends! I like that customer service kept reminding about sending damage device back because I would forget but now it is finally sent off. Thanks again for everything.

Though I received my replacement phone quickly, filing my claim online was difficult... Your site kept kicking me out and I had to restart a few times... Also I'm not sure if I received the actual charger that goes to my phone. Every time I plug it in a message pops up to plug in the charger that comes with the phone for faster charging... (The one I received charges slow and phone depletes quickly.)

The experience was super fast and easy. It was the easiest cellphone insurance claim I've ever had to do! I received my phone within 24 hours after I made my claim. And I had my phone all switched over as soon as I got it all charged up. I do wish I could have just fixed the broken screen on my other iPhone 7.

Everything was great and got my phone the next day. I went online and did the form submitted it and received the phone. I'm glad it was a very easy process. I'm glad I took the insurance out when I bought the phone. Thanks.

Very very impressed. Claim was easy to complete and the persons I spoke to were very nice and helpful. Got the replacement phone for the lost phone within 24-36 hours. Very happy with the service I received. I appreciate how easy it was to deal with this loss and replacement.

The process was easy and my damaged iPhone replaced within 2 days. The instructions were easy to follow and a return mailer was provided for the damaged device. Excellent service. I'm happy that my phone insurance policy was placed through Asurion. Thank you.

The customer service was pristine. The follow through from placing the claim to receiving the required mailing items to the timeliness of being replaced was the absolute easiest transaction I have EVER had to do! Thank you for working FOR THE CUSTOMER!

I was very happy with the fast service you provided. I had my phone up and working in 24 hours. Very happy to be protected by your service. I will be sure to recommend to family and friends so they can have the same fast level of service.

Wonderful customer service, very satisfied with your customer service. I would recommended your service to my Friends. I do wish that the price of a new phone that has insurance... would be cheaper than 150.00.

Having coverage on your phone is not as good as it should have been. I am happy with my phone but found a little expensive on the replacement but again the service was awesome, just pricey and this rating is off the wall.

It's very hard to find a company that stands behind their commitment for great customer service. Unfortunately, I've had to use your service on more than one occasion. But, I've never had any problems with any of them. Thank you for caring!

Thank you for being fast and efficient! I got my replacement phone on time with no issues! It was here when you said it would be with no problems! I love having Asurion as my phone insurance! Thank you!

Couldn't be happier with the ridiculously easy process and super quick turnaround on replacing a broken phone. From being able to use a fully online system to the quick two day delivery of my replacement phone, I'm very grateful for having Asurion coverage on my devices.

This was a rather easy process. The person who took my claim was very nice, good customer service and the shipping was fast. I'm glad I had this insurance policy because without it I'd be out about $1,000. I'd recommend this to everyone because it's absolutely worth it.

As long as you don't try and charge me $500.00 if the Find iPhone was on! My iPhone 6S Plus wouldn't power on and the cloud service was not available each time I tried! As far as the transaction it went very easy and professional on the phone service was given!

The only issue I have with the phone I was sent is that when making calls the person on the other end cannot hear me clearly. They always say it sounds like I am underwater and muffled sounding. Other than that I am pleased with the phone I was sent.

My daughter's iPhone was stolen at school. When it was obvious we weren't getting it back, we filed a claim. Asurion sent us a replacement phone right away. The problem was that the phone didn't work. At all. So we returned it again and we're sent another replacement. This one has worked perfectly and we only had to wait an extra day.

Nick dropped his IPhone and cracked it. I placed a call to customer service to make the claim and the new phone arrived within 48 hours. Customer service is perfect! I appreciate the urgency with which the claim was processed. Thank you.

Great service... Phone was lost/stolen while my son was out on the town. He didn't notice it missing until he got home. Tried to find it but to no avail. Contacted Asurion and initiated replacement actions. Phone arrived next day. Wow!!!

My experience with the failure of my 1-1/2 year old iPhone and Asurion is a mixed bag. What went extremely well: Online process of requesting a replacement phone. Delivery of the replacement phone(s) the next morning. Activating the new phone(s). Ease of returning defective phone. Unfortunately, I had to repeat the above process three times. The first replacement worked for about a week, and then the screen began to freeze up and sometimes even rebooting the phone would not fix the problem. Second phone didn't work at all.

The lady that helped me was patient, polite and very thorough. She walked me through the entire process. She even called me back to make sure everything was going well with my phone. I told her I was not familiar with android phones and not too savvy with technology. She took her time and was not impatient but very professional. Kudos to her!

Losing a phone can be a horrible experience! I use mine not only for my businesses but to keep in touch with my daughter at college. So I was at a huge loss when my phone came up missing! I got online and immediately reported it. The next day I went back online and filed the insurance claim. That was on a Sunday. I had my NEW phone in my hands on Monday at 2:30 pm! The package had easy to read instructions on how to set it up and what to do next! Love the experience!!!

We were very happy with your quick response and easy to read instructions for our recent phone replacement. Your customer service people were very helpful as well. The only thing we would suggest is that you notify us when you have received our damaged return. Thank you.

Very satisfied with this company. Thank you so much for send me the cellphone in short time, because I'm really needy his phone. I have two babies and I'm can't have phone at home and when they say sending to me in very short time I'm really thankful for that and I have this number with my babies' doctors.

Process needs to be a little better. My phone was no longer available and it took two phone calls to get an agent who understood that the phone was a waterproof/resistant phone and what you had for replacement "in like kind".

We were very pleased with the easy online process to report a stolen phone and the replacement process. We received the replacement phone in two day! Great service.

I was very satisfied with the replacement of my iPhone. The Asurion representative was very helpful and explained everything I needed to do. She said I would have a new phone the very next day, but it actually took 5 days.

Overall my experience was to my satisfaction and my only complaint was that I did not receive confirmation that the damaged phone was receive at your facility. I contacted a service rep to be sure that it had arrived and I would not have any additional charges to my account. Everything prior was handled very well and appreciate the ease to have the replacement sent to us so quickly.

I'm amazed how quickly phone is replaced. Asked a friend how to deal and referred us to Asurion. I didn't realize I have it under Asurion all along! Stolen Friday, arrived Monday! Impressed with their service. This gave us a peace of mind!!!

My cell phone was stolen from my car and when I called Asurion they replaced my cell phone within 24 HRS! To me that was very important because I depend on my phone for work and daily living. Think I would definitely recommend Asurion to all my friends.

Asurion provided friendly and prompt attention to my phone replacement claim. They were extremely helpful and efficient. They provided a timeline for when the new phone would be delivered and also provided a prepaid return postage option. I appreciate the professional service provided.

Job well done. My son's phone was replaced quickly and works wonderfully! Great customer service. Couldn't have asked for anything better. If I ever have any issues with any of the phones on our account I know that it will be fixed and replaced promptly and with a smile.

Phone came next day. No problems. Exact phone that was stolen. Would recommend to everyone. Monthly cost very reasonable. Easy to file claim online. Easy to follow directions. Very helpful in all areas. Replacement fee upfront. Wish all insurance claims were this fast and easy!

I was most impressed with the patience and understanding that each agent showed with me during the process. I would definitely recommend using Asurion. The claim process was a bit difficult but I felt like I was given lots of support to get through the steps.

I dropped my iPhone and shattered the glass. I went to Verizon who confirmed my insurance and provided the web contact info. From there Asurion sent a new phone and packaging to return my new phone. All in a few days.

Once I got someone on the phone, the process was easy. The operator asked me a few questions and I was done. I will say, I am not an iPhone fan and once my son's replacement phone arrived, that's when the headache began. Only iPhone could help us unlock the phone, Verizon customer support cannot help with iPhone products. There is a HUGE difference in customer support assistance which just reinstates why I am not a fan of iPhone. I have only had to use Asurion a couple of times and I have never ran into any problems. (I just wanted to share my iPhone replacement experience.)

Easy quick initial online process from start of process to finished payment. The phone was also a respectable, above/below market value price. The shipment was fast and came within two days. The box also had clear instructions to send back old phone.

I'm so grateful that your company exists. Every time our family has been unfortunate enough to go through a broken phone or a stolen phone, your company has always been very quick to send out a replacement, definitely a five star service!!

My recent interaction with Asurion was a 5 star experience. From the initial contact to the receipt of my replacement product, the company was courteous, professional and helpful. They helped me through the process and I received my new product very quickly. I would highly recommend Asurion to friends and family and will personally use their products in the future.

We were beyond happy with the efficiency and speed that our family phones were sent to us. We were in a bad way, having the phones all stolen out of our car at a funeral! Thanks you so much for your assistance!

Easy online application, fast delivery! Hopped on website and was able to get online and fill out forms, they took AMEX and paid deductible with ease! Also was able to track package and delivered just on time! Phone was easy to set up and restart. All pieces included.

I had my car broken into, and my phone stolen along with my wallet. Thank goodness we had insurance on the phone (Moto z force)!!! I ordered the phone on Friday morning around 12 am. The replacement came the Saturday after!!! Thank you so much!

I called Asurion Friday night to have my son's phone replaced (it stopped working unexpectedly) and the new phone was delivered Saturday morning, much to my surprise. My son was very happy to have his phone back so quickly and was able to get it set up quickly.

Getting the cell replacement was easy. However, once my old new cell was ready to go it started warming up right away. It is very frustrating and scary. I'm trying it a few days to see if it is tolerable to use or not. Thank you for all of your help.

I appreciate Asurion for having great staff that help me through my struggle with phones. Your staff is very helpful. Thank you. I am very happy with having this Asurion insurance for my phone. Paying Asurion for insurance on my phone is worth it.

Called Asurion because my husband had lost his phone and they no longer carried the phone that he had so it was replaced without any problems with a more up to date phone. We received the phone the next day and was really pleased with how quickly we got the new phone.

Slow on return email to let me know that device was received and was good condition. And I was not liable for any damages during the shipping process and the phone was unlocked and able to be accepted by you all. Other than that it was great service.

I have had the greatest experience with this company on two occasions. Thank you. I will continue to tell others about my experience. Asurion is a great company to go with. Having insurance with my phones has helped me to save on getting a new phone with less money. Awesome.

Representative was very friendly, very helpful and fast. They make sure that I had given them all the information they need as well as me giving them the information I need. Thank you! I've done a follow-up check behind receiving the phone make sure the phone was received. I have no problem with the insured. It was good to handle that situation.

This phone was replaced in just 24 hours so that was great. However the phone would not function at all when we returned it to Asurion yet they still called to say that we did not turn off the "Find my iPhone", which we did do online. I just wonder how did they know this function was on? Phone did not turn on at all and when they called I told them it was done online through iCloud. To that the rep just thanked me and ended the call?? How do they know if it's off or not when the phone would not function? How do they know that I did turn it off (which was actually done before the phone was returned)? Totally confused by the phone call.

First off, as a preface, this is quite literally the first negative review I've ever posted online about a business. I even created a Consumer Affairs account solely for this purpose, I was so frustrated. Onto the actual issue. I was trying to file a simple claim for a replacement phone, but Asurion assured that that would be infinitely more complicated that necessary. First, their automated form wouldn't accept my shipping address as valid, causing my claim to become locked and requiring the creation of a new claim in which I would ship to a different address.

When I called them they advised me that their system and website were down. It would take 20 days to analyse the TV for repair and I'd have to send it to them. IF I WOULD HAVE KNOWN THAT THIS IS A DUMB DYSFUNCTIONAL COMPANY I would have not added this "repair contract" to the Walmart purchase.

It was pretty easy to get the replacement phone. The only minor issue was I had to call and couldn't get it done on the web page. The phone my son had was not available and they had to find a comparable phone to replace it with. The lady I talked to was very nice and helpful. I did receive the phone the very next day at no charge. Overall the experience was very easy.

Yes I would recommend to a friend. You were prompt and honest and your representative was very kind and very easy to understand, and for that I'm thankful for. You solved my problem right away. I trust you with any problems I may have in the future. Thank you again for helping.

I was very pleased by the service I received. The service reps I dealt with were very polite and professional. The first replacement phone was defective but it was replaced with a phone that worked. I must say the way my claim was expedited makes me glad that I had this insurance coverage! Thanks to all.

You gave me good service and your response was fast and I received the replacement phone quicker than I expected. I do wish that you would sent a response to what charges you put on my credit card as I used my personal credit card and would like to know what the charges were so I can keep on top of what I am being billed.

Really great service. The replacement phone came the next day and was a easy set up. Were able to back up all the information to the new phone. Thank you Asurion for your service. I will continue to purchase my phone warranty for future phones thru Asurion.

You did a great job! My new replacement phone was delivered overnight and I was up and running in no time. The directions resending damaged phone back were clear and I appreciated the postage paid envelope you provided to help make the return process as easy as possible! THANK YOU!

Everything was great. The team did an outstanding job. The phone that was replaced was not in stock but it took no time for the back order. I thought it would be a long time but it was no time before they informed me it was to be delivered.

I had to replace my phone because it fell into the ocean. I had my new phone the following day. It was up and running within 24 hours. The delivery and response to my request was excellent. Very reliable. I appreciate the quick delivery.

Very convenient and fast experience. I went online and then I was able to track my phone the following day. There were options for pick up or delivery, no hassle. My phone was the exact same and customer service rep at Verizon was able to help me transfer all of my information over.

Very satisfied and was overall a great experience. I had my phone within 24 hours. Had to fill out paperwork and copy of my driver's license and after that everything was complete. It's nice knowing if something happens you will have a new phone by the next day.

I was satisfied with the overall experience. I received my device overnight -- after filing a claim and paying the deductible. In future, a deductible exemption would be fantastic. The online filing method is efficient as well. Thank you for your time!

It was easy to make a claim, had the phone the next day. Got a label to send the old one back. They made it very easy to send the old one back as fast as the new one arrived. I just wish it wasn't so expensive, but it was not as expensive as replacing it outright.

Very patient with me and had no problems with the process. The girl I dealt with was very nice and walked me through everything that I need to do. You were recommended to me and I will definitely recommend you to anyone else.

The replacement of my phone was done quickly and with minimal effort on my part. Essentially, I actually got what I was paying for. The replacement unit is working equally as well as my old unit prior to its failure.

I was very impressed with the fact that we were able to receive a replacement for my husband so quickly!!! :) I am pleased with the phone that was sent. I have not been able to send the old phone although I will try to send it this week. Thank you for your patience and support.

Dropped my phone and the screen cracked and started to bleed to where the whole screen looked like spilled ink. I put in my claim and got my phone within 2 days. I was able to activate my phone and get all my data and information back. Thank you.

Starting with the application and ending with the directions on how to re-activate my iPhone, Asurion was easy, helpful, and efficient with their work. I have 0 complaints and I thank Asurion for doing the job perfectly. I don't know what I would have done without Asurion.

Asurion has been easy to work with when broken or lost phones needed to be replaced. Their quick turnaround with replacement phones is truly appreciated. You never want to use insurance policies of any kind, but it is reassuring when they work as advertised.

Very quick response to my claim. Smooth and easy transaction! I'm so happy I insured my iPhone with Asurion! I don't think I would ever not have this insurance on my phone. They made the process very easy to understand.

This is not my first time using you guys and I love it every time. This time I got my phone so fast I forgot it had gotten stolen. Thank you and keep up the good work. My job requires me to have a phone at all times and the fact you guys sent me a brand new, updated phone really helped and made things easy.

Asurion was great when it came to replacing my lost phone but once my lost phone was found it was a nightmare. My phone was found the day the new phone arrived so I didn't take it out of the box. I had inquired about what would happen if I found my lost phone - and was told by Sprint I would be reimbursed once the phone was returned. The problem was with the activation process - so instead of activating my original phone they activated my new phone - which was sent back. I was then informed I would be without an active phone until Asurion received the new phone - unfortunately for me it was a long weekend so at this point I will be without a phone for a full week.

Best service I have ever got anywhere. The replacement phone showed up next day as well. Someone's doing things right. There's not much you could do better. Maybe make it easier to find the replacement contact number on Verizon's website. Great transaction.

My wife started having problems with her smart phone freezing up so she took it to our Verizon store. They looked at it and said it was an internal tech problem, but was covered by our Asurion insurance. The phone was replaced, no hassle, thank goodness for the insurance in this case.

The service I received was as expected. The service reps were very friendly and understanding to the situation. I received my replacement when they said I would, so I can't complain. Some people I know had negative things to say about their experiences with you all, but I can't speak as to what happened with them so I'm sure you all are easy people to work with as long as your services are being dealt with in the correct manner. Thanks for being there and getting me taken care of as fast as you did.

Had a problem with my tablet was replaced accordingly quick and easy. I would highly recommend them again. This is a great service to have added to your service to protect your device. The shipping only takes a day and is reliable.

Wish I would have been told to factory reset my phone since I couldn't remove battery or information. Otherwise, great service, very quick, although a bit expensive for insurance. Paying monthly and then $150.00 at replacement was a bit much. Has made me reconsider Straight Talk. Thank you.

The rep assisted me through the process of restoring the info I had on previous phone. He kept me on chat while my phone was rest and advised me the whole time until backup was complete (and successful). Once completed, we concluded chat and the rep called to make sure everything was satisfactory.

You guys provided excellent customer service and I truly appreciate you. Took care of me without any crazy, demeaning questions. Don't know what else you could have done to make it better. Maybe no cost lol. Again thanks so much. God bless you guys.

Our phone was stolen. Asurion was very helpful in getting a replacement and getting us back to phone service in a very timely manner. Operator was very polite. Very nice helpful once we got through all the voice prompts. You can do away with that. Would get the problems solved much faster.

Thank you for the quick response and getting me back a phone so I could get communicating as soon as possible. The quick response made me very happy and I was very pleased with the services. Having 5 different phones for my family makes it super hard to replace without Asurion. So thank you again for making my experience with Asurion a pleasant one. I will continue to use Asurion for my devices and expect to have the same experience every time. Have a great day and keep up the good work.

Fast on time delivery! Then had a bad replacement. EVEN FASTER REPLACEMENT ON THAT ONE TOO. AWESOME CUSTOMER SERVICE!!! I had my first device stolen??? But was awesome replacement time! Easy documents and ways to send in (even by phone) overnighted... Not an issues to send out a new one again when the first didn't hold a charge.

Very fast transaction. Would recommend this company to anyone that is interested in a great insurance company. I dropped my phone and shattered it completely. I called. Within 24 hours my replacement device was shipped out the very same day.

Stepped on phone and broke screen. I always thought I'd never have to utilize my insurance on my phone because I thought I could be more careful. Thank goodness I did. Definitely worth having insurance. Got the replacement phone the next day. I highly recommend buying insurance for your devices. I have zero worries because my phones are covered.

Excellent service, was easy and fast. Except for my son's mistake getting the Find My iPhone setting turned off properly. Everything was smooth, easy and quick. New phone was delivered the next day and was in service that evening. I will recommend if asked.

Filing a claim was very quick and easy. Customer service was very polite and helpful. Had my phone the next day. Would recommend them if you need a replacement phone quickly. Very easy to work with. Explained matters clearly and thoroughly so I knew what to expect.

My husband's phone was locked securely in my car when we went to the gym. I ended up having my locker broken into, and my purse was stolen along with my fob to my car, and the thieves stole my car, went to the nearby mall, & used all of my credit cards. We were both overwhelmed & shocked by what happened, and we then had only one phone between us. Asurion was able to give us very expedient service & overnighted another phone to my spouse. It made a difficult situation a lot easier, as we were then able to communicate with one another. Thank you for helping us out in time of dire need!

At first please I was not satisfied. After you guys sent me a new iPhone because the phone you sent was not working well, then, I love, and I think you should do that to all customer. We pay insurances, so we should be covered. I had hard time at first please because the phone you guy sent to me was not work. However, you guys took care by sending another and another until things work. So you deserve 5 star for your patient. Thanks.

It took no time to make my claim and I got my new phone within 2 days. I love having insurance; it's so worth it!! This is my second claim and I was worried because the time between them was pretty short but it was not an issue at all. Thanks so much.

Cell phone was broken and unable to be used. Fast delivery for a replacement of the same. Very easy process and nice quality replacement. Phone call was quick and easy. Friendly representative and helpful with all questions pertaining to the incident.

I received prompt and caring service from Asurion. I got a new phone the next day! I was able to retrieve almost all of my information because it was stored in the cloud. I never thought I would need this service but I am so glad I elected to get it. It was a life saver!

Very quick service. I just needed more time to get my old phone downloaded. I think there should be at least a month for a return. This would make less tech savvy customers happier! Other than that I was impressed how fast I got my replacement phone.

Was pleased you were able to get my replacement phone by next day. Also your staff on the phone were very understanding of the loss and were able to help in a very friendly manner. I will continue to use your company in the future with both of my phones. Thank you.

The representative was very nice. Great overall experience and even said I would receive a new case but the phone came with no case. That's the only thing stopping you from getting 5 stars. The phone is great. It came quickly.

Phone is in a waterproof case talking to the fish. I called the company insurance, paid $200. The next day I had another phone. I followed for once the direction and all my date & 12,000 pictures showed back up! I am happy. Not that they are not backed up everyday! On an external hard drive. The cost bothers me but I have a phone which is part of my business, & Life.

The service I received was both excellent & quick. I feel the replacement cost was too high and is cost prohibitive to many of your customers, so many simply go without it period. It's simply not worth it. Both the monthly cost and replacement cost have risen significantly.

I was extremely happy on how easy it was to call for the new phone on how fast it came to me in direct mail. It seemed like a brand new phone (Moto Z Droid) with the box that came in and with all the necessitates like the charger and aux cord. Also, no harm was done to the phone and was very well protected. Thanks.

Replacing the phone in a timely manner. It is fully functioning and thanks for the good delivery! The old phone stopped charging; however, my daughter did lose many pics very dear to her heart. Do you know how these can be retrieved for future reference?

With what I pay in insurance and what I paid for the replacement phone, I could have bought a new phone. Asurion like other insurance companies are not here for the consumer's well being. They are here to make as much money as they can. You suck.

You guys helped us immediately. Had the phone in a day. You were very helpful and walked us through the process. Even sent the replacement phone to my work and I had before 10:00 am the next day. Was easy to send the broken phone back. Thank you so much for all the help.

I had a great experience. Got my replacement device the next day. Asurion had excellent coverage and they very responsive to customer needs. When the first replacement couldn't work they replaced it with a second replacement immediately without any questions. I would recommend coverage for everyone with a smart phone.

I am happy with my replacement phone with the exception of a few glitches. The screen is much too sensitive and when I turn it on I get a double Facebook screen. Makes me wonder if it is a new or refurbished telephone.

Fast service and delivery but the replacement phone sound cut in and out on all calls - have to replace again - just paid the deductible. I don't think I should have to pay again. No help in store - will be calling for service yet again as replacement phone now has issues.

Did the process online. It was very easy to navigate. No problems at all. Receive my phone the very next day. I was worried I be without a phone for the weekend. Thanks Asurion. Not looking forward to breaking a phone again, but I can rest assured knowing I will not have a hassle.

My wife's phone stopped working. Both Verizon and Asurion were quick, helpful, and able to alleviate the situation. Made the whole process of phone replacement as painless as possible and makes me happy I use both services. If you have a problem it's good to know they'll take care of you.

The phone arrived the next day. He was making phone calls less than 24 hours after we filed the claim. It was my son's phone, and he was thrilled. Asurion has always given us great service as they have said they would.

Had a phone replacement. There was too much time taken to get the phone, customer service said at the latest it would be up to 8 days and it took 10-12 days. That is the reason why it's not a higher score.

First replace took time with a lot of red tape. 2nd time replace a defect was fast with less red tape. Was a little more helpful than dealing with Verizon at one of their main branch. If Verizon was better inform my phone issue could have been taken care on the spot.

You were quick and efficient. Can't ask for more than that! You over-nighted the new phone, and we received it on a Sunday. My husband got his new phone (exactly like the old one) just in time for a trip to Salt Lake on some very important family business.

I have used Asurion twice and have been taken care of both times. It is so fast and easy to fill out a claim. I received my phone the next day after filing my claim. I recommend this to everyone. Beyond helpful!!

Service was great and fast. The person that helped on the phone was awesome. Thank you very much. My dad had lost phone overseas so had nothing at all. It's really a great service to have, comes in handy. I would recommend to anybody and everyone.

I made a claim because I lost my phone and my new phone came the next day, even earlier than I had expected. I had a hard time getting it set up, but customer service was very helpful and walked me through it. I'm very pleased with the service.

Had a lost HTC phone and Asurion did not have a replacement so they provided a Samsung Galaxy J3 V in its place. The replacement was satisfactory. My issue is that it cost me $49 to get a replacement for phone of this type is only about $75. When I consider the premiums that I paid for the insurance and the $49 I really lost money with having insurance. I have since stopped all my insurance except for that required by Verizon and will just purchase my phones outright in the future. I could be insurance poor if I insured all my phones – Verizon now want $33 a month to do a group program but limited to 3 devices – no cost savings to me in that. Thank you for providing the service you did for the last claim.

I had to wait for my phone replacement because it was on back order. Outside of that, everything was pretty easy. The return process was easy and the transfer of information on my phone was pretty easy as well. Email communications were great. Thanks!

Phone replaced. Good service, a little too hard to do all online, but you helped me through it!! My phone may have been found but I am out of the country now so I'll take care of it when I return. Thanks for all your support and help.

Overall happy with experience. Once I got all my info and required paperwork- labels and stuff, it was quite simple. It was just getting to that point. The service was fast and the replacement phone was there at my front door in a snap and I got it set up without any headaches. I thought the deductible was a little high but beats paying full retail or buying a used one that might not last 6 months. I'm pretty darn happy. Thanks.

I pay every month for this insurance and then when I need to use it you guys still want to charge me 200 Dollars for fixing the phone or replace the phone I should say but still yet I pay every month for the insurance on the phone. This is like highway robbery from the poor people. Insurance companies are a huge rip off but if you don't have insurance then you are still in a bad buying in certain cases. Damn if you do and damn if you don't.

Everything about the experience was perfect except the replacement phone I received. I loved being able to drop the phone back into regular mail! That was awesome. The only problem is the phone I received takes nearly 8 hours to get a full charge and dies with very little use. There is a need to keep it on a charger at least 12-18 hours a day. The phone I turned in, that I used the same way was not like this at all. The amount of time it takes this phone to charge is unbelievable!!! I had worked hard with the phone I had before to keep my battery from being overcharged and now I have a phone that came with an overcharged battery. Other than paying that ridiculous charge to get a phone that doesn't charge properly, everything was great.

Great customer service. Online or on the phone. Fast, quick and help me as fast as possible. Sent new phone next day when I called in issue at 9:30 pm. I was amazed that I got the new phone. Not a refurbished one.

We had a great experience and will definitely recommend them. Our new iPhone was delivered as promised and works great. The instructions for returning the old phone were easy and simple to follow. Really appreciate the prompt customer service. All of our phones have this protection and while we hope not to use it again it was a good experience. Thank you!

My phone was stolen at a truck stop in Illinois and I got it replaced 24 hours later without any problem. Work very well and was very happy that I had the insurance to replace my phone. I'm a truck driver and I'm kind of hard on my phone so this is the second time I've replaced it using insurance and very glad that I have it. Would never be without it.

Great experience. I dropped my iPhone 7 plus and cracked the screen. Called and within a day had a new phone. Quick and professional service! Having this insurance saved me a ton of money on a replacement phone. The phone I received was a brand new phone the same quality as what I originally purchased.

I reported late in the afternoon that the glass on my iPad mini broke when I dropped it. Asurion sent a new one which came the next morning around 9:30. I wish all insurance claims were handled that easily and quickly.

Replacement phone - I thank you for your fast response to my claim. I would recommend you to a friend for sure. Your did a good job of handling my claim in a accurate manner. So thanks again for your quick response to my claim. I hope you will be this fast on my next claim.

This was the easiest claim I have ever filed. No headaches, pushbacks or delays. After having my phone stolen, I was very irate. I only had the phone for about 2 weeks. I thought I wouldn't be eligible for a replacement. Thanks Asurion!

I was very pleased with the prompt service I received with the representative who assist me with replacement of my cell. The rep was very professional and knowledgeable. I was inform that I would received my phone in two days rather than a week.

I have submitted several claims and all claims I have submitted have been processed quickly and the customer service was polite and easy to work with while submitting all information. Huge bonus is that the phone arrives the very next day!!

Friendly and fast service. I called to receive a new replacement cell phone. After I received my phone, I decided to still use my old damaged phone since it was still ok. I send the new replacement cellphone and we're credited the next day.

My phone was stolen right before I went on a week-long business trip. I filed a claim on Monday morning and I had my new phone delivered to my hotel by Tuesday afternoon. It was quick and easy and I had my phone back when I needed it. You turned an otherwise very stressful situation into an easy one. Thank you!