Asurion Reviews

I dropped my brand new phone in the toilet, it of course stopped working! Verizon contacted you to replace my phone, it was to be delivered the next day! I was super happy! It actually came first thing in the morning!! The only thing I didn't like was, I had a brand new phone, which I'm still paying for, and had to pay you to send me a refurbished phone! That part I don't understand.

I was able to get my phone in a timely manner. However I never received my car charger which was supposed to be sent when one was available. It never came. I also had to send a signed affidavit which I had to download and then send and then scan my ID before the process would be complete. It was sort of annoying.

I stopped my service for a while and was not able to find my phone when I wanted to re-activate it so I had to report it lost. I got excellent service from the representative. I was greatly satisfied... I would highly recommend Asurion to all. Thank you again for great customer service.

Both times I've used your service I've had to use the warranty department because the phone I got had a blown speaker. Their phone system is a joke with only keypad commands and no operator. I will be canceling my coverage.

I could not be more pleased with this company. It's kind of scary being alone and having your phone be your only Outlet to let people know where you are. It's nice that they were able to get me another phone after I had lost mine in the pasture.

I call at least 6 times and talk with 13 people. Then finally I get my phone but spending 6 hours continue then you guys give me so please please don't make fraud with people not playing games and I no need to tell you how you guys provide service. You know everything but please listen recording all when you have time. A lot people working under you guys but just make money, not providing good service. Thanks.

Asurion representative was very knowledgeable and helpful with the exchange of my damaged phone and replacement device. I tried to handle the situation online (my computer skills are not very proficient), so they talked me through the process and was executed just as they explained it would be. Spoke with them Tuesday and my new device was delivered the next afternoon.

We put our trust and confidence in Asurion and were not disappointed. Unfortunately, the phone we needed replacing was on backorder for a brief period (to no fault of Asurion). Asurion kept us posted every other day, by text and/or email. As soon as a phone was available, it was sent out next day delivery. I would recommend Asurion to anyone for peace of mind, just in case.

I've made several claims with Asurion over the years and continue to be impressed with the quality of service. The claim process is very easy and they ship replacement phones extremely quickly. I have filed a claim at 4:30 pm and had a replacement phone by noon the next day. Very impressive.

I am happy with the service. My phone was replaced the next day and works perfectly. I would recommend this service to all my family and friends. My only complaint is with the cost of the replacement. Since I pay a monthly fee for this service, it would be nice if the replacement cost wasn't so high.

I was upset I could not get my original phone. The LG 5. But I did receive a phone I'm happy with after the second phone I received. I was also upset the representative was trying to get my visa card number.

My Samsung S6 couldn't be recharged through the Jack and the external speaker was shot. After making a claim I had a replacement S6 the next day. No Fuss no muss. That is what I expected and it's what I got. Thanks Asurion!

Replaced damaged phone thru them. Replacement phone (in the insurance refurb box) could not be activated since it was listed as stolen/lost. Spent 5 hours on the phone to wireless provider, since calls to Asurion rolled back to provider. Provider could do nothing. It was up to Asurion. Asurion supposedly closed because it was a weekend. Got a person who said they were with Asurion one time, but she supposedly could not hear me, although everyone before her could. Gave me a phone number that rolled back to the provider NINE different times. NO CUSTOMER SERVICE! Never again! Anybody has to have better service than this. Wireless provider (Cricket Wireless) would do nothing to assist with the issue.

Needed to replace my phone and the process was completed within 24 hrs. Unbelievable service. The process was seamless and easy. I would recommend this service to everyone who has a cell phone. I was never without service. I didn't believe the service would be so quick, but the phone was delivered overnight.

My son dropped the phone and needed to replace it. I was surprised how fast this process worked. We got the phone and had no problem getting Verizon to activate the phone. I was thinking that it would be a used phone but my son has had no problems with the phone.

I lost my phone. I searched and searched through my house, car, etc. By then the battery was drained...Verizon was unable to locate it. :( I remembered that I had insurance! I submitted a claim and was able to receive a new phone quickly. 48 hours (I think).

Take two days to get replacement, some "verification," no one ever call, I'm call Customer Service at same day as file. Then they say need verification and someone will call me, and after I receive used phone I think 3 stars even too much.

Although there was a delay in receiving my new phone due to the blizzard, I could not have been happier with the ease in which it was to do it!!! The agent who helped me was courteous and knowledgeable. I would definitely recommend your company to my family and friends.

I had a great experience. I received my replacement phone in a timely manner. Everything was in order and have not had any issues. I would definitely recommend. I truly feel as if I got my money's worth. The representatives I spoke to over the phone were able to answer all my questions. I was really excited that they spoke English clearly and there were no language barriers.

The first phone I received as a replacement would not connect to the network. It took many, many hours to confirm that was the case, but finally the tech support gave up and sent out another phone. The second phone, which I have now, connected right away, but the touch screen is very bad. I have to push buttons many times before it recognizes I did. I'm trying to get another phone sent out but I am having trouble getting through to customer service. Whatever verification you are doing to test these phones is terrible! I am going to request a third phone and I'm very doubtful it will be acceptable, after my previous experiences, but I'm willing to try.

Replacement of my phone was quick and easy. Didn't have my phone in stock and was offered an replacement. I waited for the same as I had and was only a couple more days but when it came in was shipped overnight.

The customer service was very good. I received my replacement phone in a timely manner and it was easy to return my defective phone. I do wish that the replacement prices were cheaper when it is not a fault of the owner but a phone defect. Service wise from Asurion was good!!

My phone's protective case routinely turns the ringer off so I can not hear it. I routinely take my phone back out of the POs protective case that turns the ringer off. Over time my phone was not consistently protected as it should have been due to my need to hear it ring (imagine that). That is how I wound up in this situation, you came through for me during one of my many case removal ringer turn back on arms full of groceries episodes. Thanks so much I did not even wait 12 hrs. you guys rock.

Fast and wonderful customer service. Thank you again. Will definitely refer to anyone who needs assistance with their cellular device. This is my second time using a Asurion. I have no complaints whatsoever. Thank you. Yes I will recommend to a friend when needed.

Got my phone which I really like... But had to wait weeks to get it. That I wasn't happy about. Verizon said I would get my phone in overnight shipping but that wasn't the case... Took much longer, at least two weeks, just be honest and upfront.

Thank you for the wonderful experience. It was so easy that a caveman could have did it. The first phone was refurbished and the screen went black after two days. I filed a second claim and this time they sent me a new phone the next day. No problems whatsoever. I would recommend to all my friends and family.

Grandson destroyed the Samsung with what appeared to be a ball peanut hammer. Wasn't sure what to do but Asurion stepped up to provide a new phone in a very short time. I paid the deductible and they sent it to me in less than 24 hours. Thank you so much for the replacement.

My phone was cracked due to a very hard fall and Asurion was great at handling my return process and sent my replacement phone very quickly! The customer service was awesome and was very helpful in the process. It feels good to know that Asurion was just as concerned about getting my new phone to me, as much as I needed it.

My screen is cracked - I call Asurion at 6:30 PM my time. I have a new phone by noon the following day. Then, there was a problem with getting the new unit to connect to the internet. I call again, and ask some questions. They answer, tell me they will send a new phone in case the solutions they suggest don't work. I go to a Verizon store and they fix the problem. I STILL get a new phone the next day. All I have to do is refuse shipment of the newest phone and voila - all is taken care of. Easiest experience I have ever had with an insurance company. Kudos to Asurion.

Thank you for the great service. Even with the phone on back order, I received the phone quickly. I was expecting a refurbished phone and was pleasantly surprised to receive a new one. Great customer service as well. Thank you for you service.

Wonderful customer service! Package arrived on time AND was neatly wrapped. I have told all of my friends this is the best company to be insured by hands down. Truly a lifesaver, I needed my phone replaced asap and all of my needs were met.

Worked smoothly and well, customer service was good and phone came in good order. We had a day delay due to extreme snow storms and they emailed to let me know and apologized, but it was understandable. Sufficient instructions were provided to set up the new phone, as well as how to send back the old one if broken.

Received new iPad within 24 hours. Thank you very much. Although it was very upsetting when my iPad screen cracked, the speed and service with which I received the new iPad was excellent. The people that I spoke to at Asurion were very helpful.

I put in a claim for a replacement phone and I received the phone the very next day. The problem is, the phone was severely damaged. Cracked screen, cracked camera, the phone was bent, and the screen was completely black even when powered on. I called Asurion and they basically told me I had to wait even longer for them to send me out another phone. The customer service rep was very rude and had no interest in accommodating me for the inconvenience.

I can't believe it! I lost my phone recently. But I can get a new phone as soon as possible. The payment is very easy. Also, the shipping is really fast, just 1 day. I got my new iPhone. Thank you guys protect my phone.

Granddaughter dropped phone on beach as tide came in during spring break in Puerto Rico 2 days before leaving for Miami. Phone received water damage. Claim submitted on 1st day in Miami and phone received next day. Would have been greater if phone could have been received in Puerto Rico within 24 hours rather than 72.

In the end I got a phone that is working. I had to have 3 sent out before I got a good one. I better keep my fingers crossed. I received replacements fast but the hassle of having to transfer everything and send back phones. I think they need to test them better before sending them out to us.

I paid the deductible but still had to spend $65 on a new case and hard face cover that were on the phone I lost. I feel that the accessories that were on my old phone should have been included with my replacement phone.

Not all who wander are lost. However I lost my phone and could not wander safely until it was replaced. It was sent quickly with no hassles. It was less expensive than buying a new phone and I greatly appreciate the fast response. Again, thank you very much. It is a terrible feeling to be disconnected from the world.

The delivery date took too long. This is our main phone so it was important for speedy delivery. Plus, no one attempted to notify reason for delay. Of all things, the color wasn't important to me! If someone would've just contacted me it would've resolved this problem.

After paying 150$ I was sent a new phone. Only a few weeks later the phone stopped working altogether for no reason. I went into Verizon and had them trouble shoot and they were unable to fix it. It simply was not turning on. I called Asurion from Verizon and told them the situation, and I was told that a new phone would be shipped to me the next day (this was on Tuesday). The lady I spoke with said that the credit card system was down but that I didn't need to worry because if there was an issue with the returned phone they would send me a bill.

The overall process went well, however I had to pay over twice the amount expected as Asurion does not offer advertised screen replacement in all parts of the US. I had to replace the entire phone! Verizon never told me this when I purchased the insurance. :-( Their service was excellent however. Received replacement phone quickly.

Our daughter's phone had an issue and we went through our Verizon store to have it replaced. Within one day we had the replacement phone - wish was great, although the replacement one had a faulty screen. We went back to Verizon and within one day we had a new replacement phone. I really appreciate how you send the new phone and provide the materials to send in the old phone. I just had a return with another company and it was a nightmare, which really made me appreciate your service and efficiency.

The new phone arrived quickly and it was a very simple process. The return process was just as easy. They also replaced my charger which was damaged as well as the phone. Asurion is also cheap to pay for monthly.

I was pleased with the expediency with which my phone was replaced. I processed my claim on Tuesday and my replacement arrived on Wednesday. That level of response is phenomenal. My only concern is how to handle if the original phone is recovered. On all points EXCELLENT!!!

Easy and quick replacement. Was able to get a replacement device fairly quick and the process was simple. The Asurion representatives were nice and professional. I purchased a gold Note 5 due to the color choice. Unfortunately the color I purchased was no longer available so I had to settle for what they had.

I needed my phone changed (Note 4)... Well I been told I could not get my replacement due to no more production on it. So I asked them if I can get Note 5 instead. I received same response. WHAT??? So I asked them if they can give me any phone with same or bigger screen. I GOT DENIED AGAIN. Their policy requires them to give a phone with same "internal " so I asked for a phone with a s-pen... Well they claim it doesn't fall of category of "internal comparison" So they sent me a smaller phone with stupid curve edges and no s-pen. WELL DONE ASURION - WELL DONE...NOT!!!

When I went through the process online, I was told that my broken phone did not qualify to be replaced. Then I clicked the Chat button and chatted with an Asurion representative. According to the representative, she couldn't figure out why it said that my broken phone did not qualify. In a matter of a few minutes, the representative took care of my problem and a replacement phone was mailed to me.

I was distraught to lose my iPhone and found that I had your service... a lifesaver. It went well and I am so pleased to get a replacement and have to done so quickly and easily. This was a real blessing.

My experience with Asurion was efficient and easy. Filing a claim was simple. Everyone I talked to was very helpful, and the return process was straightforward. My phone arrived the next day in perfect condition, as promised. Would definitely recommend!

You replaced the machine with a refurbished Ellipsis which never was able to get a sim card connection so you replaced it again with another refurbished Ellipsis which came with a sim card that would not function! After contacting Verizon they sent me a new sim card which also did not work. After two days of long conversations with Verizon tech support, the machine still failed and I gave up and told Verizon to remove the device from my data plan! I have been using it with WiFi and works sometimes until it decides to just turn off. Then will not reboot unless it is connected to a charger even though the battery shows 40%. So no--- I am not a satisfied customer and will most likely never buy insurance again from you or for sure will never buy an Ellipsis again.

Everything was pretty quick and easy. I did all my work online and the site was easy for me to navigate and figure what I needed to do. The only problem I saw was they were sold out of my phone at the moment. :P Booo right? It was ok though. They sent me an email as soon as it came in and I had a new one within 24 hours of that. Thank God I had insurance. LOL.

My grandson dropped and damaged his cell phone. We were so pleased that we had already insured it with Asurion, thru our Verizon account. We made the call to Asurion for a replacement. Thanks so much for all your help.

Great job. Phone was replaced quickly and the website was easy to use. Linked everything with my account without any issues. Thank you for the quick and excellent service. It made it easy to get the phone replaced and my son happy.

The process was easy. I wasn't sure why my claim was initially being denied, so I decided to try the "chat" option to get help. The customer service person I chatted with was so helpful in leading me through the process. I received my phone the next day.

I was very disappointed when the phone was on backorder. I reached out to your CSR to no avail on getting a device sooner. No offer for discounts. No other options. We ended up having to pay more money for another phone until the new one arrived.

Excellent customer service and really fast return time. My husband had his replacement phone within 24 hrs of his other one breaking. So, it literally took less than 24 hrs to get it to me... I called around to see about having it fixed prior to calling Asurion. The only thing that could have made my experience better was to not have to pay the deductible. I was told my insurance covered anything and everything and that there was no deductible. However that was not Asurion's fault.

I got my replacement very quickly but I think it's ridiculous that I had to pay 200$ for a new phone when I pay insurance on my device every month. If I pay insurance then there shouldn't be a deductible.

What a pleasant surprise! I had my new phone less than 24 hours after notifying you there was a problem (dog jerked leash and phone went flying into a puddle). SO impressed!! As you well know, any type of insurance company does not typically leave you with a good impression but you guys really knocked it out of the park. I very much appreciate you.

Had an issue with my phone replacement. Sent one out was not up to standards and merely sent out another one with no questions asked. Agent was courteous. All my questions were answered and received in a timely fashion. A fine job by all. The only problem was the first phone they sent out. The quality checked whoever check to get a terrible job but that was quickly corrected by Asurion.

The service was excellent. Less than 24 hours after filing the claim, the new phone arrived and my grandson was up and running with an undamaged phone. He was relieved the process was simple and fast. The first time we used this service it was just as smooth and fast. Very happy with the service. Thank you.

The service and ordering was very simple and prompt!! HOWEVER, my phone was broken less than two days later (I dropped it). When I tried to make another claim, I was not allowed to and told I cannot receive another phone. I am phoneless once again, and have been for a month.

Galaxy s7 edge - The fact that they got my replacement to me in less than 24 hours was a plus, the only thing that I didn't like was they didn't have my original phone on stock. I had the titanium and had to settle for a gold one instead.

I was very pleased. I was sent a reminder voice message to return the phone which was very helpful as life has been very hectic for me with my mother being terminally ill. I was able to return in time due to this reminder.

The charging cord wasn't working and the screen corner was cracked. I don't appreciate that the replacement wasn't anything that I was hoping to get a new phone not this iPhone 6s that has problems with the home button and how the lock button is starting to get stuck.

It's completely simple process, the claim took less than five minutes to approve. And the very next morning, boom! Got a new phone. The next day just put in the damaged phone into the shipping sleeve, and send it off in your mail box. The system works great, I would recommend this to everyone.

The original phone (LG G5) was dropped, cracked, and dropped in water. It still worked but was gradually deteriorating in texting and camera functions. When I had it replaced, it cost more than I expected but significantly less than buying a new one. It was replaced quickly and courteously. Thank you.

My Husband dropped his phone, the glass cracked and the phone was not usable. The touch screen was not working. We called Verizon, they connected us with Asurion, my husband had a new phone 2 days later. He was very happy.

The first phone I had replaced was great... until it was stolen. This second phone I got has already started to act up. The screen is coming off so it throws off the sensor inside and won't always register touch or sometimes thinks the touch happened somewhere else of the screen. The phone also doesn't hold a charge for very long at all. Previous phones I've gotten have batteries that last at least a day, this one doesn't. The phone also gets very, very warm when I use maps for more than an hour. This new phone doesn't have water damage and has only been dropped like once, so I'm not super happy to have all these problems only a few weeks into having it.

I am extremely dissatisfied in both the claim itself taking several attempts and countless hours, and even more upset that when my device arrived, it was flawed. The replacement's screen freezes regularly and restarts a half dozen times a day.

The service is very fast and great service in all areas. We thank you for replacing the phone (Galaxy s7) so quickly. Everything we needed to have the phone up and running in less than 30 min. with simple to follow instructions and then a fast return business reply envelope was included. Thank you and God bless you. Be blessed.

My phone was stolen while I was traveling. I contacted Asurion and received excellent customer service. They were very helpful over the phone while I was out of country and made me feel relieved to be their customer. I had a new phone shipped to me within 24 hours, which was more than I was hoping for! I would recommend them to any person who desires quality, affordable service.

I have received 3 phones in the past week from Asurion who don't really assure me of anything. First phone was the wrong phone, second and third phone worked for less than a day each. They won't reimburse my cost for their service or the $200 I had to pay for the replacement. When calling in, they remind their customers that false claims will be met with legal action but the only false claim I see from my experience is from them and their poorly refurbished phones. DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY!

Absolutely wonderful! Back up and running in less than 24 hours. But to me just like regular insurance you have to pay monthly for policy then have to pay your deductible still. So I have to pay 11 dollars and month which is 132 a year and still pay 100 deductible. So where does my 11 dollars a month go? Only to make them more rich. Makes no sense.

I gave 3 out of 5 stars because I did receive my replacement phone fairly quickly. However the charger that came with the phone did not work and it was not an Apple charger. It was a generic one. I ended up have to go out and purchase a charger.

Yeah this is the first time that I was actually able to get my phone exchange in a timely fashion. Every time I've had to deal with you guys I've had a very bad experience where I was accused of committing fraud which never happened. Have me fill out affidavit and I refuse to do it because I pay for your insurance treating me like I'm a thief and I'm not. That I had to get Verizon multiple times because your workers are very unprofessional. Management and all I really do not like dealing with you people but I have to because you were the only carrier the Verizon carrier for insurance. Don't mistake this is I like you guys. I don't. If Verizon gave me another opportunity to go with another company I would jump on it in a heartbeat.

My wife's phone was cracked/damaged so we file a claimed with Asurion. The claim was handled quickly and we had the phone the next day. Excellent service not much more to add. It's a comfort to know that Asurion is there when we needed them the most.

It did not take long at all to replace my device! Overnight shipment was very nice. It is hard to not have the device when you are use to having it everyday. So the replacement coming overnight was very much appreciated. Thank you Asurion for such a great job!

Received replacement iPhone as part of insurance claim. The replacement unit was defective. Dirt and debris were found in power port, speakers, and headphone jack. External microphone for speaker phone would not work, home button was off centered. Had insurance program offered by carrier yet was charged a two hundred dollar deductible.

Very pleased with my experience replacing my damaged Galaxy S7 with Asurion's cell phone protection plan. Customer service was VERY helpful and pleasant in processing my claim. Within just a very few minutes on the phone my claim was processed and a new S7 was shipped overnight and received the next day. Also included was a prepaid shipping package to return my damaged phone. Very pleased with this service and the representative that handled my claim. Two thumbs up!

Phone had to be replaced. It was not charging. Even though we were out of town the phone was in our possession within a day. The first phone that was sent could not be uploaded with contacts. Another phone had to be sent.

Cracked the screen on my Samsung Galaxy 6 edge plus. Was quoted $149 for replacement phone. Which I thought was high as I don't read the details of my contract. Was expecting to pay $99. Phone came surprising fast as I live in Hawaii. Made claim Sunday night, got phone Tuesday evening. OK with replacement phone however when I got my credit card statement the charge was $199 not the $149 she had quoted. Replacement is refurbished.

I was very impressed with how the process worked and how efficient it was. Live chat was available and I did need help working through the steps required to finish the process. They were very helpful and patient. I wouldn't hesitate using the service again.

My experience with Asurion was quick and efficient. My web experience was a little cumbersome but after completing the online form, the device arrived quickly and the return process was simple. It would be helpful to have a follow up email indicating the return device was received. Especially, with the steep fine if you don't return within the time allotted.

Service has always been great, but I am extremely disappointed that my model was not carried and I was given a "comparable model". If you spend $500+ on a specific phone, you would expect your insurance would cover what you paid for. Now all of my model-specific accessories are useless.

Bad news: my favorite phone malfunctioned, and I needed a replacement. Good news: I pay phone insurance. The replacement arrived promptly, at minimal cost, and was easy to set up. Bad news: the charge port on the replacement fails consistently. Good news: the new Moto comes out next week.

I was able to receive a replacement phone within 24 hours of submitting a ticket online. The check online took me only a matter of minutes and was very easy to do. Thanks for all the help getting the reconnected with my phone! I have had to use my phone insurance several times now and it has always been a great experience getting it replaced (not lost haha). Thank you.

No complaints. I wish there was a way to get a phone same day, that would be 5 star. But the logistics of that are challenging short of having store fronts everywhere. However, cellphones are so integral in our lives, it is almost needed.

Asurion staff were excellent, helped me to complete my request for the replacement phone which it arrived as scheduled with no delays, I had to call Verizon customer service to walk me through with set up and retrieving other apps... no problem from there on. To this day we haven't had any problems.

Both phones that I received have technical issues. The HTC's video is skipping. The voice and picture doesn't match. The Samsung's issues are as follows: headphones jack messes with the phone. When headphones are plugged in it acts crazy. Not only that but when the headphones are plugged in the sound quality is awful. Can't hear the person speaking.

Lost my phone and needed a replacement. Received a new one and was back in service within 24 hours... Great response time with no hassles. Called in, reported the issues, received new phone with new Sim Card and instructions on how to get new phone in service.

If I did not need my phone for work I would have waited for my upgrade. 199.00 deductible that is ridiculous. Never getting this insurance again. Ebay will be my insurance. Great deals to be found on used phones. Buyer beware. Big time money scam.

Your company did a wonderful job in getting another phone to me quickly. I just wish my pictures, notes, other important information could have been saved. This insurance policy is worth the money. The phone is better than my old one. This group of people are fabulous.

Replacement phone was good. Shipping took longer than it was supposed to so didn't get new phone for 3 days. Claim was fast and easy. New phone set up was simple and quick. Would definitely recommend this insurance for anyone needing insurance for their phone.

Asus Tablet is very light, somewhat smaller than my former Ellipsis, but more powerful and quick. Brighter screen. I was able to find protector, so I am hoping I will not be into another loss. Very satisfied with my choice and the service by Asurion.

Never broken my phone before but I managed to do so and was so glad I had it insurances but Verizon wasn't exactly helpful but it got the job done and I had my new phone in 2 days times.

This was the easiest and most helpful service ever. I wasn't able to claim my phone until late hours and it was still OVERNIGHTED to me and was there the next day. That is terrific customer service. It also saved me that hassle of having to come up with a ton of money for a new phone.

Asurion was very helpful and fast in replacing my cellphone. That was very much appreciated. The phone does not hold a charge like my old one did though. I have changed all settings to preserve but can't make it through a day. Frustrated with that.

Was very pleased with the service I received and how quick and easy it was to get it replaced. The tablet that was sent to me was in great condition and has been working great. I would recommend anyone with a cell phone or tablet to get this insurance. The return of the product was just as easy and the instructions were easy to understand.

I really am the cause of my disappointment. Perhaps I should start with Verizon instead of Asurion. Had I known I was going to have a deductible of $200 for a cell phone I would have NEVER signed up. I realize that's not an issue for a lot of people. But, I'm not one of those people. I can got to MetroPC's and get a smart phone and get much cheaper everything. So in hindsight I'll be making absolutely sure to spread the word... That so called full coverage insurance they try to sell you.. is a bit of a lie!!! I am canceling both and going cheaper. This isn't worth it!

My original Motorola Droid phone used to work after it dropped. I was not given a choice of phones but told I would receive a Motorola Droid Turbo II. The phone worked fine for 27 days, then it would no longer charge. The next Motorola Droid Turbo II was received the next day. Very fast response. However this new phone gets so hot I need to use the speaker feature, which I am told does not deliver a reliable voice to my caller.

Thanks for the fast response. I was very upset that my phone was stolen. I was very pleased with your service and the fact that I didn't have to buy a full price phone while still paying on my new "stolen" phone. Thank you.

You guys are great! The deductible seems like a lot but when it comes down to the actual price of an iPhone it's really not. You guys were VERY prompt and my experience was great!! So thankful for my Asurion insurance!!!

I submitted a claim for a replacement device when mine was damaged. I received the phone within 24-hours, however, the new phone had some security locks that I could not bypass and I was unable to use all the functions of the phone - specifically my home phone and camera. After a few days, and visiting two Sprint locations the technicians were unable to resolve the issue and recommended that we simply replace the replacement phone through Asurion. Sprint submitted the claim on my behalf [while I left the phone with them for repairs] and it was sent to the wrong address.

Cellphone was lost or stolen. This process was great!! Easy to work with and made it a good experience. I was very pleased with the ease of filing a claim and how quickly my issue was resolved. The phone arrived quickly and had it up and working the next day.

Great experience, would recommend to a friend. Customer service was kind, understanding and joyful to work with. I am very glad I bought the insurance and Asurion is much nicer to work with than VERIZON. Verizon is the worst!! Can't wait to get out of the VERIZON plan.

It was easy to start claim online. It was Easy to process online. The Email response was quick. The delivery did not take long. Set up the new phone without any issues. Will keep this insurance on all my phones.

I am also extremely happy with the customer service I received during the claim process. They very good at explaining everything to me. If I had any questions. I am extremely happy with the replacement product I received. It work just as well as my old phone.

My experience of getting my phone replaced was painless. I had the new phone within a few hours of completing the claim. The replacement is better than the original. The cost to me was much less than if I had not had the insurance. It is definitely a good idea to insure a cell phone. I am more than satisfied with the entire experience. Thank you!

I found it very easy to file a claim. Upon completing the claim it was a quick arrival of my replacement device. This was the second time I've had to file a claim and both times have been super easy and quick. Hassle free and definitely worth every penny. Excellent service! I absolutely would recommend to a friend!

Did an awesome job at replacing my phone in a timely manner. Activating was easy and quick. The phone was in great condition and came with all the accessories. It was even newer than the phone I was replacing. Shipping was fast and it arrived the next day.

Customer service was good & phone works great. The charger they sent with the phone takes an extremely long time to charge. They sent me another charger and I got the same results. Currently using a charger from Walmart but overall satisfied.

Easy fast... what else could you ask for? Only thing is I would like to be able to get a different tablet/phone. The tablet I got was obsolete and not available. So therefore all accessories are not available for protection of the tablet.

I had broken my phone so I went through my insurance with Verizon which sent me to you. I got my replacement phone and soon began to realize that the battery was dying extremely fast or charge super fast. It would be at 10% and when I would plug it in it would go to 40% so I knew it was messed up. I called, got another one sent to me and now this one the flashlight doesn't work. The flash wants to work occasionally and the volume buttons are pushed in. These refurbished phones I keep getting sent to me totally suck. This is the second one I'm having problems with and now I need to call once AGAIN to have another one sent to me.

The replacement device I received has several issues and does not work like new. The most prevalent of these is that the GPS is off when I use location services for directions, it does not know where I am and does not update I travel.

Aside from the fact that my replacement phone could not be delivered on a Sunday, which forced me to go without a phone for 2 days, the service was adequate. Filing the claim wasn't difficult and the return was easy with the pre-paid return envelope provided. Although the instructions for transferring data to my new phone were included in the shipment of my replacement phone, I do not blame Asurion for the fact that those instructions caused a lot of data loss, as that issue was more a Cloud/Verizon mishap.

The phone was in good shape but incoming calls are terrible cause something is wrong with the speaker. When someone is talking through the speaker it sounds like a blown car speaker and don't get clarity. As I need to get another phone sent to me it is a hassle to transfer everything over a 3rd time to another phone. Miss my newer phone.

My replacement (7 Edge) came quickly. The phone runs much slower than my last one and doesn't get good call reception. Also the charger and headphones did not match my device. I don't know how this could happen. I received a phone from this company before and it was flawless.

Thank you for responding quickly and resolving issues I had with my phone. Although I loved the Galaxy I had I'm getting accustomed to the Edge 7 quickly. Love the quick charging and longer battery life and the camera is excellent. I would highly recommend Asurion to friends. Thanks again.

Very good service. Was fast and easy. Replacement device came ready to go out of the box, one phone call to Verizon activation and was back up and running. The web experience was secure and easy to navigate. I would definitely recommend Asurion.

My screen was broken, I filed a claim. I was sent a phone practically the next day. I switched it out and sent the old one back. Easy peasy. I had no hassles, everything was explained so there way no way to mess it up. Service was prompt and efficient.

The process was a huge pain. I work out of town on construction sites. Not very easy to scan and email all the info they needed even though I gave all the same info over the phone. When I received my new phone, screen cracked and battery will not last over 4-5 hours. Called them, was put on hold for 45 min. Don't have that kind of time to sit around on hold. Called Verizon. They wouldn't do anything about it. So basically wasted 200.00 for deductible plus all the monthly payments could have just bought a phone for all that. I would get rid of their service if it was me. I am cancelling mine. Not worth the cost.

I actually do have feedback on this phone. We've carried Asurion insurance on our other phones in the past. My husband had to use it once, and I had to use it once, years ago. Both times we were very pleased. This time, not so much. I don't know if this is a refurbished phone or a new one, but it has been quirky almost since day one. I've just not taken the time as of yet to contact you.

I was completely satisfied with the immediate attention given to my issue and the turnaround time on resolving my problem. I thank you for all your help. Everyone was very understanding and professional. They explained the process to me, which was very true and accurate. I was very pleased. Thank you.

Fast service and I'm happy. My step daughter needs a military grade phone that she can't destroy! My lone issue is that the instructions for turning off "Find my iPhone" are wrong. I was able to figure it out, but your instructions need to be revised.

Camera on phone broke so we called in to replace the device. The call in center was quick and easy. No hassles or issue on getting the problem resolved. The shipping and handling was also quick, easy, and fast. The only thing I am unhappy with is the replacement device. It must be refurbished because it has a lot of issues. It shuts off on its own and the screen does not work properly. I hate that you pay an amount every month then also have to pay an extra fee for insurance just to get a replacement phone that doesn't work. I might as well stop paying insurance and pay for a new one in cash. I'm sure I've already paid more than it's worth in insurance and I still have a broken device. Not happy with the product they provide.

Having a teenager on your plan can be very stressful but your representative made the process so easy for me. Such a big stress relief. My grandson was out of state and we were not able to go through the process for a while after his phone as damaged. The rep helped me with every step and made the process easy for me. Thank you for employing such great team members!

Asurion comes through. Once again, got the replacement phone quickly and with great instructions for how to restore from backup... Saved the day again. The deductible is getting a bit high, but for teenage kids it still seems to make sense.

I am very pleased with the prompt service received. The replacement device was received as promised and the return process of the damaged device was easy. I would highly recommend Asurion to anyone that wants the peace of mind in knowing that you're always protected should the unexpected happen.

Asurion is so dishonest that they cannot even make up their minds WHICH lies they want to tell their customers. The really sad part of the lying is that their service is actually not bad otherwise, but the lies completely taint the customer experience. Asurion runs the cell phone "protection" insurance program for Verizon and some other carriers.

I did not realize that the replacement phone was a 'refurbished' phone. I am STILL paying for my phone and feel ripped off that the quality is no longer there with the replacement phone. Phone does not stayed charged like my first phone. I won't sign up for insurance if fraud is used. I should have been told upfront that the phone would not be a NEW phone if I needed a replacement phone. Very disappointed.

I didn't like how you guys kept calling and emailing me saying I didn't cut off "where's my iPhone" when I know I did. It had me worried and it was annoying. BUT I rather you call and email instead of billing me 500.00 any day. So 5 stars baby! Good service.

It was a quick process to file my claim. I had some trouble at first and the customer support was very patient and walked me through what I had to do. I was happy that I received my replacement phone the very next day. Very satisfied with Asurion. I would recommend Asurion to friends and family.

Had my screen shatter in the parking lot of Menards walking in. Made my claim later that evening and they had a new iPhone 7 Plus to me the next business day with zero hassle. Great customer service! The return packaging was sealed up and ready for me to send back within the 15-day period. Very good frame of time to actually send it out. We all have busy lives these days.

I needed my daughter's phone fixed and had the insurance plan to do so. I contacted Asurion and they sent a new phone to me very quickly (2 days). It came with a self addressed envelope to send the old one back to them. It was all very simple and easy.

Did a good job getting me the phone but I had to scan and download documents before they would send it and that was a pain in the ** to do. If it wasn't for my son I would never have figured it out. But all in all I got the phone pretty fast!

Asurion was very detailed when telling me the steps to follow. I received my phone more quickly than expected and the whole process was quite easy. Very satisfied with placing and handling of my claim. I had concerns with moving forward on my claim but am glad that I did.

So the iPad Pro I receive has a few problems. One the processors running slow and slow. The main screen is flickering. It has a lines sideways. Mostly it's on the home screen but sometimes when I'm watching movies or on YouTube it starts flickering harder.

The service was fast and easy, however it hasn't quite been a month and the replacement phone we were sent has issues. It fails to hold a charge and is giving us grief. I will call and try to get this resolved.

Making my claim was absolutely painless and fast, the representatives were courteous and very helpful. I would have rated it a 5, but the replacement device was defective and just died completely within 5 minutes of being removed from the box. That was a disappointment. However replacement came quickly the next day. Thank you for that.

Have not received any confirmation that my returned device was received, so I do not know whether my claim is actually complete. Replacement device was received very quickly. Return envelope received indicated batteries were not to be sent in the mail. No instructions for removing phone battery.

Screen was damaged beyond repair as the button on the phone was not functional. Staff was responsive and helpful. The staff was great but the local repair shop was less than they could have been with service. They informed me the phone was not repairable which was a minor inconvenience. The insurance company was great.

Original phone water damaged, replaced within 2 days. Replacement phone failed to operate within a week. Documentation advised to take to Verizon store to get replacement, but store said had to go thru Asurion. Asurion said phone on backorder. Verizon issued me a new phone.

I am very pleased with the response time and service I received from Asurion. I will continue to keep this phone insurance. The new phone operates well with no major glitches. Thanks for your response and efficiency. I just hope my wife doesn't wash this one.

Replaced stolen phone. New phone was shipped next day and ready to use! Very little had to be done which relieved the stress of replacement. Very happy with the speed of using electronic means to report and replace the loss.

The delivery of your phone service was excellent and I would've given you 5 stars, except upon use - the charger will not connect to the phone - it constantly falls out - I cannot use it. Please advise where I can send it to exchange it. That would be greatly appreciated. Otherwise your service was excellent.

The estimated wait time on the phone waiting not correct but everything else went smoothly. The person on the phone was courteous and explained things clearly. I received the phone on Saturday as promised and the instructions were easy to follow.

I was satisfied how fast we got the phone but still waiting to receive our money back. We were told that if we sent the phone in and had turned off find my phone that we would be getting money back from the phone and it has been over 5 weeks and we still haven't received our money. After all the money we have spent on this phone from when it was purchased it's just frustrating.

My replacement phone process was easy and understandable to request. The deductible for the phone is expensive. Phone were delivered on time. Phone came in its original package. I'm happy with the condition of the phone. The phone came in the right color and size as I requested.

The service was quick and easy. Form easy to complete online and received the new phone writing 2 days as promised. However our new replacement phone is clearly refurbished, and is actually on the recall list for battery issues with apple. I contacted Asurion and no response.