Asurion Reviews

Still waiting on my credit from returning new fone! I pay the insurance each month and you do not return my $200. How can I have any faith that I can get my money back. Go to Verizon and wait my turn?

After I left my phone in the jacket pocket and then washed the jacket, they were quick and efficient in sending me a new smart phone. I did have to pay a $150 deductible which I believe is more expensive than it should be.

The service was fast and was just as advertised. We received the phone on the next day after the phone failed. I would recommend the insurance to anyone looking to get a new phone if their kids are careless with their phone. I am very happy that I had this service.

Contacted Asurion and submitted the claim and received my new phone within 24 hours. Great service. Recommend this insurance company to others. Not sure why with the iPhones you have to pay $199 before you can submit your claim, but with other phones you don't have to pay anything.

Insured phone had cracked case. Insured phone model was out of stock but shipped within 1 week. Easy to follow instructions to move phone data. Shipping instructions for return of old phone were somewhat vague. Overall was a good experience but could have been excellent with better return directions

Good service, although it took 2 weeks to get my replacement. It was back ordered. My smashed phone still worked, so not a big problem. First time I've used the service after paying for it for years. Probably would have been ahead without it in the long run considering the $200 deductible on top of it.

Fast replacement, which was very much needed. The process was easy and the tracking of the new phone was very good. The new phone works well, set up is a bit of a hassle but that is no fault of Asurion. I was happy with the process.

First thing first. I want to see this "negative" comment posted at the top of the reviews for this fraudulent business, and not just the positive ones. (We shall see.) I bought an iPhone 6 from a Verizon store about a year and a half ago. Something was faulty and I had to go through insurance to get a "new" one. Well, they're never new, they are ALWAYS refurbished. Yesterday, I was sitting at my desk, about eight months after I received it, and noticed the bottom right side of my phone started separating from the bottom, allowing me to see the insides of my iPhone. I immediately called Verizon, who gave me the option to; 1. Buy a new phone. 2. Go through Asurion and get refurbished phone. 3. Try and take it to the Apple store due to a possible safety issue. I chose to take it to Apple to see what they had to say.

My wife lost her iPhone and it was replaced within 48 hours and set up with Verizon. No hassles, no issues just good customer service! All done online so we didn't have to wait on the phone to talk to a representative or be placed into an automated phone hell!

Great customer service while filing the claim but never could get a date for when I needed to return the damaged phone. A recording told me 30 from my claim date or from when I received the replacement so I hope was the correct date.

Asurion did a very good job on replacing my device, fast and easy. I had my phone in 24 hours and it was ship to my work. Hassle free to me. It's a peace of mind not to worry about getting a new phone and staying connected is more important than anything else. Thank you.

My experience with Asurion was great. The lady that I spoke to was awesome. She was very nice, courteous, helpful, pleasant to talk to. She treated me like family. She assured me that my new phone would be delivered the next day and it was.

Lost a phone on vacation and was replaced in a reasonable time. Phone was replaced while we were on vacation in Hawaii. Was pleased with the people who helped me file the paperwork and prompt delivery to our hotel in Hawaii. Thanks.

I believe in protecting my belongings so I've had Asurion insurance for a long time. I pay a fee every month so I thought in exchange for a new phone I would put in a claim and that would be it. My phone only had a broken glass but I still had to pay about $150 besides my insurance to get a new phone.

Asurion is wonderful to work with. The response time and service always exceed my expectations! In our times it's such a relief to find a reliable company. My job requires that I have a working phone at all times, therefore knowing that Asurion will be quick and efficient with my claim always gives me peace of mind.

Will never be without Asurion. Have had to replace an iPhone twice and the customer service was excellent. They were very helpful through the whole process and I had my new phone within a couple of days. They are well worth the investment.

Yes!!! I I would recommend Asurion to anyone I know. Very good customer service and very fast and efficient work!! I am so thankful to have been able to have such a wonderful experience with this company. My favorite part about the whole thing is how easy everything is. They had my phone in my hands the very next morning.

My dog knocked my tablet off and cracked the screen to the point it would not function. It was also a tablet that was no longer manufactured by the maker. It was replaced rapidly with a brand new tablet of even better quality with essentially only very basic questions. No pulling teeth or long wait. Definitely worth having this protection.

The entire process was outstanding. No complaints at all. Everyone did a great job. I would highly recommend Asurion to anyone who needs to protect their mobile device. The reprogramming process was simple as well. FYI please send a larger envelope when the customer is returning a tablet. Thanks.

My daughters phone quit working properly so we got online and filed a claim at 10:45pm. I had a new phone in my hand at 10am the next morning. It was lightning fast and super easy. I'm so pleased with the service that this company provides.

The service was fast and courteous. "Thank You". The phone arrived in the mail as promised. It was easy to send broken phone back with the instructions provided. The text support was eager to help and was pleasant to work with.

Phone was stolen and Asurion make it easy to replace our phone and my daughter was really happy with the service that we get. And the time frame that they said was actually the time for the arrival of the new phone.

Great job. Thank you very much. I will use the service again. This is ridiculous that I keep having to add words.

Great phone quality service. I like what you guys sent. Keep up the good work. Nice new phone. Phone took a while to arrived but it arrived new which was worth the wait. New phones should always be the way to go. It was way to connect and I'm enjoying it.

Twice, my iPhone was damaged out of my control and twice Asurion came through for me with no shame attached and no questions asked. Thank you! The only thing that was rather hard both times was figuring out how to re-set my phone, etc. I think that for older people such as me, clearer step by step directions are needed. They are probably really clear to most, but for me, it just wasn't very clear. Again, thanks.

The entire process from start to finish was absolutely exquisite. I thought I'd have an issue with replacing my son's device because of an error I made online but the rep was very helpful and reassuring. I was not disappointed! Great job.

Asurion's response to my problem was great. Filing the claim was easy, and the new phone was in my hands, I believe, the following day...maybe two days later at the maximum. It was great to be covered by a company like them. Thank you very much for your fast response.

Thank you so much for your professionalism and speedy delivery of my phone. Makes paying the insurance painless. Phone use for business and I was naked without it. Thank you again and as many words as I could possibly send to you. Even sent me the case that I had lost with my phone.

I appreciated how fast the service was and that I was able to do it online. Fast and easy service! Thank you so much. The phone was here the very next day. Very convenient. Only waiting a day for device to arrive.

Commitment to customer concern was very sincere. All through the conversation with the CSR of your organization, there was a feeling that they wanted to help. CSR was patient in allowing for explanation of problem and provided several possible solutions. Would recommend to a friend.

Our son's phone was damaged and we were stressed about having to replace it. We thought the replacement process would be tedious. This could not have been further from the truth. ASURION made replacing the phone simple and straightforward. We're happy we made the decision to purchase the insurance on the phone!

Everything was really fast and easy, except for the instructions. It wasn't clear if I needed to swap the SIMs and had to go to the Verizon store to clear it up. Once that was taken care of it was easy to do the rest.

I contacted you at Asurion about a stolen phone. The person that I spoke with was great - helping me know what I needed to do to get a new phone. My experience was a very positive one and I am glad you helped me get my new phone and a pleasure doing business Ruth with you.

Replacement of iphone 6s - I could not have been more pleased with Asurion's ease of use and expedient handling of my claim. Their premium is worth its weight in gold and I would recommend them to anyone. I never expected to receive a replacement phone as quickly as we did, or that the return process for the damaged phone would be so uncomplicated. Dealing with Asurion was the most pleasant part of my daughter's careless regard for yet another phone!

Getting my phone replaced with Asurion was quick and easy. I got my phone in a couple of days. The employee who helped me was very helpful and informative. I would recommend a friend and family member to use Asurion and will continue to use Asurion.

They did what they said when they said. First reconditioned phone was a dud but second was fine. Amazing how fast the phone could be replaced. I would recommend having the insurance for anyone that owns a smartphone. Staff on the phones were excellent.

I completed my claim via online. The online process was easy. The options and selections made the process smooth. It took me less than 5 minutes to complete my claim online. I also received my replacement quickly too. The return process for my damaged phone was easy to follow as well. I would definitely recommend the online process!

This is only the second time I have ever had to use my insurance for our phones in the 15+ years I have been a member. Received fast service and delivered as promised. Would recommend to friend or family. My son was happy he received his phone so quick.

I lost my phone. It is insured by this company, and they did respond very quickly and efficiently. The first day I filed the claim, the second day I received my replacement phone. So that's really amazing. I will keep on using this company for all my phone insurance issues. It's a nice experience with them.

The replacement process was very smooth, and extremely easy. I did experience a bump in the process. (Having to send back the 1st replacement phone due to battery issues.) However, the 2nd replacement phone was sent quickly and it worked overall. I am quite satisfied with it.

I had to wait 12 days for a phone because I didn't have $199.00. I realize that Verizon and your company are separate but there should be a system that if the victim of theft has a good record of payment it could be billed to that person's Verizon/AT&T/etc. account.

After contacting Asurion, they sent out a new phone overnight to replace a malfunctioning phone. Their instructions on recovering my contacts and pictures was very easy to follow! In addition, they provided a return package for my old phone and was paid in advance.

I had the best experience with Sprint and Asurion this week. I have had the insurance for several months since my husband got his new phone, and his phone was damaged beyond repair in hurricane Matthew recently. Asurion sent us a replacement within 24 hours, and the deductible was very reasonable. I am pleased and happy that we had the insurance with them. Thanks!

I mailed my old equipment in the box provided to my phone carrier. Within a few days Asurion responded by email indicating my equipment had been received. It was a relief and my mind was put at ease when I read that my equipment had reached its destination without any incident. Excellent service. Thank you.

Asurion was prompt in receiving my claim which was greatly appreciated. I needed my phone to get in touch with my family and receiving it so quickly was a huge relief. Hopefully I won't have to use you again l, but I know I have a good service if I must.

I had a great experience with Asurion recently when I had my phone stolen. I notified them within 24 hours of losing my phone and I had the phone 24 hours later - a perfectly new iPhone. Definitely recommend their services, as this saved me a nuisance trip back to Verizon or the Apple Store and several hundred dollars for a replacement.

Excellent customer service, arrived overnight, no issues. Customer service rep handled the call in a timely manner, no waiting on hold for extended length of time. Yes I would recommend to anyone that purchases a cell or iPad to get the insurance. It's worth it's weight in gold.

Timely replacement phone sent in short amount of time. Customer Service Representative was helpful and friendly when questions came up about replacing the phone and what we are entitled to with having this insurance. Only problem was filling out form online. This was cleared up relatively fast with the help of your customer service representative.

Extremely fast delivery. Replacement phone was new and not refurbished. The premium also isn't terrible and the deductible is not bad either when considering the cost of modern phones. Definitely a lifesaver to have this service when your phone gets destroyed.

Your service was easy to use and my new iPad came quickly. The instructions on initiating the new ipad were clear and concise! I would use Asurion again in a heartbeat and plan to tell my family and friends! Thanks.

I had to replace my phone after it fell and broke and your service to do that was excellent. I would definitely recommend your services to anyone who has phone warranty due to how you handle my claim even though there was a delay because of backorder which was no fault of yours.

I shattered my screen and could not use my phone which I have not only for personal but work use. Within 24 hrs of filing a claim I had a new phone delivered to my home and activated/ready to use. The claim was easy to file and the return of my broken device was simple. I had a great experience.

Wonderful service and fast delivery as promised!! Worth having the insurance! Phone looked brand new without any scratches or dings. I am happy I had the insurance and went through them. Worth my money spent in my opinion. Thank you for great service!!

I've utilized Asurion several times over the years and have only had good experiences with them. Replacement phones are delivered the next day and generally in great condition. I personally have only replaced one phone years ago, but have a son who has needed to use the insurance many times. It's been well worth the premiums... at least for my family.

I actually dropped my iPhone in the toilet! As the owner of my own small business, I was freaking out! Once again having Asurion as my phone insurance lifeline, really paid off!! Thank you for being there and putting me back in business after the longest 24 hours I can remember for years!

Do not purchase cell phone insurance from this company. They claim to insure your phone and will replace it. Well, if they happen to have one in stock that is. Otherwise be prepared to go without a phone for days. They may get you a replacement but only when they are good and ready. Supposedly they work with Verizon. That's a joke. Verizon has the phone in the retail store but Asurion can't figure out a way for me to get one from Verizon to replace mine. It's very simple, allow me to pick one up from my local store and then send them the replacement.

Was sent to me on time and correct. Glad I chose the protection insurance. Customer service was accurate and very helpful in my time of need. I doesn't need to talk to different people to get it done. Talked to one person and they got it done for me in less than 15 mins. Thank you.

I lost or had phone stolen and was replaced quickly as you said it would be. At the beginning I had trouble but because I'm not good on computers and had troubles sending, not you fault mine. When I did what had to be done it was much smoother and quick.

Great company - easy to deal with. Phone came quickly. Arrived in 2 days. I would recommend to anyone. Package was tracked and I was kept up to date with shipping info from when it left to when it arrived at my house. Easy process as well to receive my new phone.

I hate dealing with warranties in general. I am always replacing phones. Asurion makes it so easy. I find the hardest part is getting phone set back up. Instructions don't tell how to get phone activated on the network though. Thanks for making it so easy.

My son dropped his phone while away at school, and cracked the screen (not good). Someone answered my call, almost immediately. Filing the claim was the easiest I've ever encountered. His replacement arrived in a few days! Thank you for the fantastic customer service.

Asurion made this process extremely simple and streamlined for me. They turned a frustrating experience (a broken phone with a cracked screen) into a positive one! I would highly recommend them to friends and family members.

My daughter's phone broke. I contacted Asurion online, filled out the form and received a new phone the next day. It was easy & the next day phone made my girl very happy. I highly recommend protecting your phone with Asurion. You will not be disappointed.

Everything went great. The only thing I had a gripe about is that the phone wasn't in stock, so I had to wait awhile. Other than that it worked out great. I would definitely recommend Asurion to anyone. Thanks you guys!!! I really appreciate you.

Top of the line service, very fast shipping. It used to be easy to make a claim, just a couple of extra steps but it's understandable with all the fraud happening nowadays.. Definitely will recommend you, like I always have.

Only issue was I have paid this insurance for years on my line. The day I needed it it was extremely expensive considering how dated that phone is. Seems you pay more monthly and then more when you actually need it. In my opinion this is unacceptable.

I dropped the phone & cracked the screen. You got the phone to me quickly, then you canceled my insurance. That's a joke, to cancel it. I'm very disappointed, you've always been a good company and quick to respond.

My iPad was stolen and recovered but the screen was completely smashed and unusable. I had my replacement the next day by noon. I was beyond excited that it was replaced so fast considering I use it for work and I needed it that next day.

Got the phone in a day or so and they had an easy package to send it back in. They charged a lot for the replacement phone but at least I didn't have to pay full price. They're very easy to work with, with very kind representatives who actually act like they care what happened and have empathy.

I was very happy (5-star happy) with the process, right up until my coverage was terminated. The reason given was that it was my second claim within a short period of time. That is absolutely incorrect, as it was my first one!

The screen on my Samsung Galaxy 4 had gone black. Broken screen and needed to be replaced. Had absolutely no problem using automated help on Asurion phone line to get new phone in 24 hours. Glad I had the insurance. Recommend them to everyone.

I felt your service was extremely timely, fast, efficient and very professional. We needed a phone replacement for our daughter quick and your rush shipment was just what we needed. We would recommend your company to others. It was shipped overnight and arrived in two days.

Asurion was excellent! Process was simple, fast and stress-free. They maintained constant contact with me every step of the way. HOWEVER they need to switch to another shipping company as there was a major issue with UPS causing a significant delay in receiving my replacement device.

Don't waste your money - I've received 4 replacements devices from Asurion for my Samsung Galaxy S5 and all of them were faulty. (Poor mic, broken camera lenses, overheating, etc.) I asked for my 4th replacement to be an brand new device or an upgrade to an Samsung Galaxy S6 or something but they said they are not able to fulfill this request. To be paying Bell Mobility $7 premium / month for over 36 months and to receive refurbished/broken devices that they have collected as replacements seems fraudulent. When I confronted their customer solutions about this, the representative acknowledged the replacements may not be perfect but are within 90 days warranty. I wish I never spent the extra money when it all could've gone to an brand new phone as a replacement including the $150 deductible. Crap service, crap replacement devices - you've been warned.

I had a Galaxy S6+ Edge and the power connection broke and would no longer accept a cable to charge. I got the phone replaced phone promptly. This is the 2nd phone (S6+) that has exhibited this problem. I know of 2 others with the same problem. Thank you.

Terrible customer service, terrible way of doing business. The entire process was a hassle, from the mystery of how my email address got changed after I received my claim number email so I never received the form to print and fill out, to having to go out and buy a printer/scanner so I could print sign and scan the affidavit to my phone being out of stock and having to wait. They offered me a different phone, but then I would have had to go out and buy a new case.

Quick and easy with easy to contact and very kind employees. However, your products are inconsistent. First replacement, screen sensor didn't work so any phone call I had was ended, put on speaker, or muted; as well as microphone and speaker not sounding right. Got a second phone, volume buttons felt like they were barely attached and that they would stop working if I pushed them too hard or something. Phone sounded broken inside when I shook it.

I have 3 teenagers, so insurance on their cell phones is a must! Every time I have needed to replace a phone I have received excellent customer service and lightning fast shipping of the new phone. I'm okay with the $199 fee because it is cheaper than paying for a $900 smartphone.

I had a busted phone and you replaced it with a new one. It came in in a timely manner and I am very satisfied. Thank you. The phone was upgraded to a newer phone which I was very satisfied with. Will recommend this insurance in future purchases.

This was not the first time that I have had to replace any of my cell phones. I have been very please with Asurion. What else can I say about this company other than I am pleased. All my phones are covered.

I am happy with the result. Would rather have a Brand New Phone instead of a refurbished phone. The iPhone 6 I received from Asurion does not hold a charge nearly as long as the iPhone 5 that I had to replace.

It's good to know there's quality security out there for consumers. Thanks for being available all the time. In these busy times & scammers we as consumers need this kind of protection against computer & phone hackers. Fraud and scammers. Again thank you all.

My daughter cellphone fell in the toilet, she tried to dry it out in rice for 24 hrs but that didn't work. She could talk but the camera didn't work and 24 hrs later it wouldn't turn on so I went online to Asurion and 24 hrs later, she was talking again!

My standard poodle puppy got a hold of my original iPhone and its replacement and bit into the screen which disabled the phones. I have a 2nd replacement which I am doing my best to keep from the puppy. Thank you for replacing my phones.

I wouldn't change a thing. Customer service is #1. Fast and so kind to me and my situation. Very sympathetic. My service rep I do not recall her name but she was fantastic. She explained the process of getting a new phone and the price was very reasonable.

Service was fine. It could have been faster but it's fine. Initially my wifi stopped working but then the phone was lost. Service was slow but alright. Next time the phone should arrive quicker than the 4 or 5 days it did.

Received new phone immediately. Very nice. Happy about service. No problem at all with replacement. No questions asked. Phone was either lost or stolen. Either way was replaced without question. Would highly recommend this service. Wow do it again.

Pretty good experience with the Asurion, I was informed correctly about everything regarding the process but I did not like the fact that the call dropped and no one called me back. I had to contact Verizon to reconnect me to you guys which I thought was a bit unprofessional.

Everything was great except the $200.00 I had to pay. The phone that broke was only 3 days old. I know that there was a deductible, but that was ridiculous. It would have been fairer to be in the neighborhood of $50.00. It certainly surprised me.

My iPhone was stolen recently but thanks to Asurion's amazingly easy process and speedy replacement, I had a new phone in two days. I downloaded everything from my cloud backup and, Voila! It was as if I never lost it. I couldn't be more pleased with this company.

The customer service was great when I called. The process to replace my phone that was stolen was so smooth and painless. I received my replacement device within 24 hours!!! Awesome service!!! Well worth the monthly payment. I would definitely recommend to a friend.

Loved it!!! The claim was easy to file. My products came on time and worked great!!! The returns were fast and easy to do!!! I would definitely recommend for my friends and family to use Asurion for all their devices. Thank you. :).

Service was great fast. No questions asked, didn't have phone long and still covered. Very polite and helpful. Thank you. We got the replacement when they said we would. Everyone I had to speak with helped me through every step no matter if it was to repeat themselves.

Getting a replacement phone was a breeze. The website was easy to navigate and I received my new phone the next day. Sending back my damaged phone was easy with the envelope provided. Awesome service. So glad that I had this insurance on my phone.

Lots of special circumstances that the Asurion team helped us with. Our home flooded from hurricane Matthew and we were delayed in our response back to Asurion. They completed understood and were more than accommodating to our needs and schedule. Great team, customer services reps and insurance.

Asurion replaced my wife's phone in 24 hours after it took an unfortunate dip. This is our second experience with their service (See: John Deere vs Cell phone). Highly recommend their insurance for your smartphone or other devices. A+ experience.

The person who helped me was informative and the service was prompt. We needed to figure out where to send the phone because a signature was required. I was very pleased! I would recommend this service to friends and family.

I, unfortunately, on a weekend, dropped my iPhone and the face shattered. I filled out a claim online and thought the phone could be repaired. However, the repair facility advised me they could not repair my phone. Asurion then advised me that they would indeed replace my phone and I had a new phone on that Monday.

Very dependable and great customer service. I had no problem with finding my phone and ordering it. They informed me that it was on back order and promptly eyes me know when one was available. The shipping was fantastic and I could track it without worrying. Delivery was on time and precise.

Filing the claim for the stolen phone was extremely simple process. I was pleasantly surprised at how easy it was. The replacement phone was overnighted to my son at his college residence. The downtime was so minimal. I would definitely recommend this insurance.

Our LG v10 broke. They got us a new one within a couple days. Great service! We were very happy with the service they provided. Well worth the $100 deductible. We would use them again, but only on an expensive phone. Our phones were $650 so it was worth it.

Quick to get phone, excellent service. Website was easy and user friendly! Received notification and everything was processed and ready to go. My phone came the next day, and returning the old one was just as easy. The whole overall experience was great!

This is the worst company (Asurion) as they were bagging money rather than service. I would not recommend any person to go with the Asurion (A money oriented business not Service). Not even the customer agent but also the entire supervisors and higher officials were irresponsible for the queries. Won't recommend and my sincere advice not to go with Asurion.

I recently had a Samsung Galaxy S6 Edge plus with 64GB of storage space that stopped working on me... I called Asurion and had a replacement phone sent to me. I sent the old phone back. I later found out (after logging in to my Samsung account) the phone Asurion sent me had 32GB of storage space!!!! So to recap... NOT ONLY DID ASURION SEND ME A PHONE WITH HALF THE DAM STORAGE SPACE... I HAD TO PAY ALMOST $70 TO GET SCREWED BY THEM!!!!

I would definitely recommend Asurion to anybody and everybody! My phone got stolen and Asurion sent me a brand new phone within 24 hours after filing my claim! I received my brand new LG V10 in the mail the very next day! It was great to not have to go without a phone for very long. I have kiddos so having a phone in case of emergencies is a must!!

I was grateful that I had Asurion, as I needed to replace my phone. All the service representatives that I spoke to were very helpful and professional. I also spoke to the Technical support staff and they were patient in guiding me through the steps to get my new phone updated & working again!

Item shipped quick. I hate that it's so expensive now for a replacement. It should be staggered costs based on how many replacements people go through this being my 2nd in almost 15 years. Refurbished device was in good shape and seems to be working great.

Awesome experience. Received the phone the next day and returning the broken phone was very easy!! I hope I never break my phone again but if I do I will be confident that I will be able to ship my broken phone in for a new one!

My son's phone was damaged beyond use. We called Asurion that afternoon. The very next day his new replacement was delivered! Wow! That's SERVICE! Thank you so much for taking such great care. I highly recommend having the peace of mind in a small investment! Thank you Asurion!

Customer service was very friendly and easy to understand. The process was quick and easy and I received my phone in one day! Great company. Would definitely use again if I needed to. Everything was included in the box they sent as a replacement, phone charger, battery, and yes even the ear buds. Thanks so much for being such a great company to deal with.

I felt the security involved in the process was excellent. The speed of processing was very quick and efficient. Once the order was complete the phone was delivered when I was told to expect it. It was very easy to activate, and employees were extremely helpful. I would highly recommend.

We have always had a great experience with Asurion. Phones have been sent in a timely manner. When we have problems with our phones they send us new phones. Sometimes the phones don't always work properly but they send us new one and make good on it.

Thank you for the ease of replacement of my iPhone and the return of the damaged phone!! Having insurance is definitely peace of mind!! I will always have it and recommend it!! One never knows how important insurance is until I need it!! Thank you!!

Overall the whole process was simple and easy to do. I was able to easily file my claim and got my phone. Was delivered the next day after filing my claim, which is a bonus. I was satisfied with my phone and it was also easy returning the phone back.

Thank you for getting me a new cell phone so quickly and for being so helpful! I really appreciate how fast your service was! I did not want to be without a phone having a family and children! Thank you for helping me with this service and for providing such a professional atmosphere.

I loved the online ordering process! The online process to order a replacement phone was simple and easy. The replacement phone arrived as promised and the instructions to ship the damaged phone back were a worry-free process. I would definitely recommend this service to others.

My phone was cracked front to back after a nasty drop and I actually received an upgraded phone because mine was no longer available and I am very happy with the Samsung S7. All questions were answered quickly and professionally. One quick phone call and I had my new phone within 2 days. Thank you Asurion!

They sent me a phone that didn't work. Then it took them almost a week to send me a second phone and then when I sent in my original broken phone and sent in their phone that didn't work because the Find My iPhone app was turned on on it. They tried charging me $500 saying that it was my fault and problem. Incompetent people. Spoke to them 6 times about the matter for a week and got harassed by them for 10 days after about the iphone find my iPhone app on their phone that they sent me that would not work.

I was so satisfied with how easy and quick I was able to get my replacement phone. Being without a phone is being out of the loop with my work and personal life. It is how I connect with everyone. So I was really happy I got my phone the next day, which was a Saturday.

Accidental breakage on my Ipad. I called the helpline, got information on what to do, called, placed my order, paid my deductible and had a new one the very next day by UPS. It was great, and I am so happy. Thank you!!!

I was frustrated that my replacement phone was back-ordered and there was no replacement available but it only took a week to get the phone in the end so that wasn't too bad. It was easy to check the status so that was good. I liked receiving email updates on my replacement phone status.

My phone got wet and had to be replaced. The process was simple and the phone was delivered as promised, actually on the late morning UPS round so I did not have to wait and be without my phone until the end of the day as is usually the case. THANKS!

When you need your replacement fast, they deliver! The only downfall was my phone was not available so I had to take a different phone. I'm happy with what I got but would have preferred the original. Customer service was pleasant to work with.

My dog bit my phone and needed to get my phone replaced and they didn't have the one that I had at the time, so I was upgraded to the newest version and I love it. I'm a nurse and needed a phone ASAP because I'm on call a lot and I received my phone the next day.

Service was great! I got my new phone promptly and was able to transfer all my data, etc. I returned the old phone and Asurion contacted me to let me know it had been received in good condition. The experience was painless and efficient. Done!

Asurion provided a great service with little complications. I was pleased with how quickly they sent our new device and was pleasantly surprised that we didn't have to pay shipping on the new device or our return. The directions included made activation of the new device very easy as well.

The screen on my phone was broken and it was replaced without incidence. From the beginning, the person I spoke with was very knowledgeable and friendly. I was promised next day delivery which I thought was impossible since I placed the order around 7pm the night before, but as promised it was delivered right on time.

I don't know what my kids do with their phones but I'm always having to use this service for something. Thankfully it is always a quick replacement on the phone and a painless experience for me all around!!! The inclusion of the return packaging is a great bonus!!!

Best customer service experience. Mine was a special case due to being overseas. I used their Facebook page to connect with a representative. Still every question and concern I had was answered and addressed. Fairly quickly I might add, at least faster than most services of this kind. Definitely a returning customer.

I was very satisfied with the service I received. I had questions and they were answered by knowledgeable people who helped me get my phone ordered. They were also very kind and sounded like they truly cared about making sure I understood what the process was.

Great, however a bit confusing for the not so savvy computer user and elderly. However, I did get someone to help me once all the info was submitted. You were right on the money shipping my phone, thanks for your very timely manner in taking care of the matter.

I have used my insurance policy from Asurion before and I have never had an issue. My son lost his iphone and we reported it immediately. Asurion sent the replacement right away with no issues. Directions and packaging were easy.

Service was very good. I was apprehensive about being able to get a new phone when mine quit working. I waiting a few days to call, but I ended up very pleased with the excellent customer service I received from Austin. My phone was sent by overnight mail and was very easy to set up. Thank you!

Everything was great. Speedy delivery and directions. We lost the phone into the toilet abyss and didn't think we would have a new one. Wrote an upcoming trip. Sure enough it arrived the day our flight was scheduled. All ended well and the company delivered on its promise. Thank you!

Replacement process was quick and easy. I am thankful for having this available to me. It's worth the fee so you can get a replacement should your phone gets lost or stolen. Thank you for all your help and hopefully we will not have to use this again but I know if we did that the process would be easy and seamless.

Very happy with new phone and case. Didn't take long to get it in the mail. Would love to tell my friends about the service you gave me. Very satisfied. Thank you. Happy Halloween!!! Very happy with action.

I received excellent service in a timely fashion from Asurion. I would recommend them to anyone who owns a cell phone. The customer service agents were extremely helpful, polite and did a tremendous job getting a new phone to me.

The 6s Plus iPhone works perfectly, and I am very satisfied with the way that Asurion handled my case.

Excellent service. Received new phone within 24 hours and returned phone in a prepaid envelope with no hassles. Someone called to be sure I returned phone and was very pleasant. I would surely recommend this to anyone. It is worth every penny I spent.

You almost got everything exactly correct: you understood the problem; you got the new phone to me in only 10 hours from my call; Verizon put all my old stuff into the new phone. Almost a perfect 10. What you missed was that Robert **, the person who called about the broken phone, is on the same account as our daughter Meredith ** who is the Account Manager.

You replaced my Samsung S7 phone due to screen damage ASAP (the phone was out of stock but you responded quick and sent it as soon as it came in) with little to no hassle or questions! Thank you! Thank you! Thank you!

My phone was stolen from my vehicle, so we decided to call Asurion insurance. The rep was very helpful and Resolved my issue in a timely manner. They had our new phone in a matter of two days. The customer service is great and would use them again.

I have had a minimum of three phones insured for years and have had multiple claims, unfortunately. Asurion has always provided great customer service even in the 'negative' situation of having to file a claim to begin with. We have never been without a phone too long thanks to their coverage.

Called about info regarding returning my damaged device. Received all the information of what is required and was assisted in removing and resetting my device. Very smooth and quick experience. Received my device credit and new device just over 1 day.

Excellent and super fast service. Had to make a claim on an iPhone 6 to have it replaced. I made the claim on a Friday and got the replacement phone the very next day. All the instructions to send the broken phone back were very easy to follow.

It was very effective. I made a claim online the evening and next morning I had my replacement phone on my door. However, my deductible was very high. You still have to take great care of your device because replacement is not free.

Great service and excellent customer service!! I filed the claim for my phone and the very next day my replacement phone was at my door!! I used the online service for filing my claim and the ease of using the website was unbelievable. Thanks for the fast, friendly, and reliable service!!

I filed a claim on a Monday and was supposed to receive phone next day. I called after receiving no confirmation. They said it was a problem with my card but they could not tell me what it was. I gave them the same card number Tuesday evening but the order did not ship out until Wednesday and I received it late Thursday. Because of the delays, my son traveled 4 hours away from home without his phone.

Replacement quicker than promised. Lost my Samsung Galaxy 7. Because of huge demand they were on back order & I was warned that it could take up to a week for my new phone to arrive. Had it in my hands within 48 hrs. Yipee!!

I couldn't believe how quickly I received a replacement phone for my damaged cell phone. Great customer Service! Thanks! I lost the return envelope (oops) and they followed up and sent another one quickly... I am really glad our phones are protected.

Best service I have ever received. Less than 22 hours later across the country!!! You are amazing. Truly the best insurance premium I have ever paid for. From ease of claim to packaging to the phone in my hands, brilliant transaction all the way around. I just can not brag enough about how fast you were in completing my claim.

Very fast replacement; the phone was delivered the next day. The deductible, which was relatively high ($149), was in keeping with the insurance policy, but was not identified by our Verizon representative who sold us the policy. This was not Asurion's fault, but came as a surprise.

Dropped my phone, shattered glass. Asurion sent replacement the next day like promised. The reconditioned phone had glitches so I called immediately and again they sent new phone the next day and I am completely satisfied. Customer service was pleasant and comforting. Thank you!

I dropped my phone on vacation and the screen shattered. I was able to use the mobile app on my husband's phone, file the claim, and my new phone was waiting at home for me when I got home the following day! Great experience!

I asked someone to take a picture of us with my iPad, and the person dropped the device, cracking the screen. After I filed a claim, Asurion sent me a brand-new replacement and a prepaid, self-addressed padded envelope to return the damaged device. Instructions to deactivate the old device and activate the new one were clear and simple, and the whole thing took just a few minutes (Thanks also to iCloud backups. Don't forget to turn those on!) Very cool!

My iPhone screen was shattered. I called Asurion at 6:00pm to file claim. Representative was very helpful and explained everything I needed to do and walked me through it. It took only one phone call and I received a new iPhone the next day before noon.

This was a very prompt and efficient replacement of my wife's broken phone. I was able to submit a claim for the phone online. Online instructions for the claim were well written and guided me quickly through the claim submission. The phone arrived within two days. Overall a very easy and efficient process.

Very pleased with my experience. Professional and prompt service. My exact phone was out of stock. So they offered me a upgrade and sent me a brand new phone, better than the one I had. I am more than satisfied with this insurance. I love my new phone.

I was really impressed with how fast it took. Got my replacement within two days. They had great customer service and are so considerate. One of the best thing to do if something happens to your phone, whether it be lost or broken.

I was very please with the support I got from Asurion, even when I forgot my passcode I was assisted in reprogramming my phone and setting up my passcode. Very Good service - I would recommend all my friends and family to use Asurion service for your devices.

I was on vacation and away from home. I contacted you about a replacement phone. You overnighted a new replacement to the hotel and I was able to stay in touch with my world. I have had the opportunity to use your service before and have had similar outcome. Thank you for the excellent service.

I got my phone right away. Thanks. It was excellent. My phone wasn't working and being disabled my phone is my lifeline to stay connected. Asurion has always been there for me. I am not always easy on my phones. I have numerous issues, but you have stood by me. Thank you.

I had damaged my phone while on vacation. I placed a claim on the website and received a new phone in less than 48 hours. The replacement had problems. I called customer service and received a replacement for my replacement in less than 48 hours.

I had such a great experience with your customer service. My phone broke at 8 pm on a Thursday night and your customer service person was able to take care of this for me and I had a phone within less than 24 hours and was back in business. I am a very happy customer and I appreciate the excellent service.

Asurion was Very helpful and had a quick turn around time. Thank you for all of your help! I had my phone damaged on a Saturday and received my new phone on Monday. I also received great instructions on getting my new phone up and running. It really helped to have this insurance on my phone.

My son was pushed in the pool with his phone and accessories on him. Filing and processing the claim was easy. (I did it from my phone) and the replacements arrived in 2 short days. Great job! Worth the monthly costs for peace of mind.

Very quick replacement of my IPad (in a different color), same model. Very high deductible, though. I could have bought a new model for double the deductible. Again, it came quickly (the next day). It makes me pause to reconsider the insurance.

Service was prompt. My phone was not available. I was offered two other phones. I chose one kind of blindly. Would like to see some side by side comparison when the insured phone is not available. However, the replacement was good. I am satisfied.

Daughter's phone became waterlogged. Brought it to Apple store where we were told to deal with Verizon. Verizon confirmed phone was insured. Dealing with Asurion was handled through one phone call (while out to dinner). Phone arrived next day as promised and old phone was returned. Couldn't have been easier.

Thank you for no longer requiring a signed affidavit. It's much easier and faster using your services now and my experience was well worth the cost. Although I believe deductibles are a little much. THANKS.

They were great. We needed a new phone for the wife super quick and sending the old one back was nice and easy because they sent a pre-labeled package; made the whole process easy as breaking or losing a phone is stressful. I will use them again for sure if something happens.

My phone was damaged from the battery starting to swell. I called asurion and was given a claim number to begin the process. The whole process didn't take long at all and the replacement phone arrived the very next day! I'm certainly a fan of their service now.

I was extremely satisfied with the service. I had no problems with my experience. I suffer from multiple Sclerosis and was so scared and intimidated when I learned from my carrier that I had to handle the insurance myself. I had never done this before so I was very scared that my weakened speaking skills would hurt the situation. Thank you so much for making my experience very smooth. You have no idea how Asurion helped me. YOUR company is amazing.

It was a quick turn around. Simply put my old device in the prepaid envelope and it was done. The wait for my device was a week but I assume there is high demand. They got a hold of me as soon as one was available. The experience was nice and easy. There's enough things to worry about. There's enough thing that can go wrong but it was actually a pleasant experience for the most part. Although you don't want your device to act up like that. But it's good to know when it does I can replace easily and quickly with Asurion.

Everything went smoothly. I filed my claim and received my replacement phone the next day. So far I'm satisfied with the replacement. I'm happy with the whole experience. I will recommend Asurion to my friends. I just never give 5 stars.

I dropped my smartphone and the screen shattered. I was relieved to learn from Asurion that the replacement would arrive within a day and that even though I could not use the screen on the old phone, with help from a Verizon rep. I could go online, wipe the phone clean of my information, and return it. Everything went the way Asurion said it would. I am glad that I insured the phone, and will continue to do so- well worth it.

Fast & easy process. Good communication and timely delivery of device. Worth the fee for this service. Yes. I have and will recommend this insurance to others. It is essential to have access to phone for family and business contacts. Also I check the news and weather information.

Great delivery! I was up and running in less than 24 hrs from filing my claim. We as amazed. However my replacement device has software that stops working all the time. I get "System UI is not responding, do you want to close it? Yes or no?"

Claim was handled and sent promptly when placed, however it seems the deductible is a little out of reason for the cost of the insurance. Replacement phones are often available online for less than the amount that is required for a smartphone.

My iPhone was damaged, but with Asurion the phone was replaced with a brand new iPhone! Will use this service again, may be costly but needed! Maybe if they reduced the cost, this service would be a lot easier to obtain.

My phone went swimming in the lake. I put in a claim late one evening and set the delivery to my work address. The new phone was at my work the next day prior to my arrival at 9 am EDT. I figured I would be without a phone for an entire day - not the case here! Very impressive!!

The customer service representative was just amazing. Thanks. I could not have ask more for her. Your Internet service messed up so bad that I almost shoot myself because of it. Thanks to my representative on the phone I could get everything taken care.

Replacement was made in one day. Great service. Phone arrived overnight with no problems at all. Customer service and forms for replacement were done easily online and with an online chat with a representative who was very, very nice and patient.

Very fast turn around. Thank you. Just wished you didn't cancel our insurance. Anyone who has kids knows accidents happen. I would have been interested in paying more if I needed to. I'll find another company. But very good service.

The service was great. I was surprised that the repair cost went up. Because I thought when we signed up and it was $99.00 that it would stay that price for this phone, until we bought a new phone and a new contract. But as far as service that was great.

Great service----fast, helpful, easy app to file claim. Great experience. The only reason I did not give it a 5 STAR----monthly cost. Especially when you have multiple items. We have 6+ items insured. Crazy expensive. Should offer multiple coverage discount like all other insurances in life have.

I believe I left VM regarding this but here it is again; the person I spoke was very helpful and knowledgeable explaining the process of returning. Very professional and kind. She explained how she would investigate the issue I was experiencing on the line and ensure me that she will do her very best after I explained to her that I may have given the wrong dates as my daughter was the one who didn't immediately let me know about the phone. I was very grateful that I was able to get a replacement phone. I will definitely use this service again when I get my upgrade. :)

Great customer service. Received my replacement phone the next day. I was very happy with the entire process. The replacement phone I received was like new. Hopefully I will not have to use this service any time soon, but it's good to know that the Asurion service is there.

The replacement of the damaged phone was seamless and the time it took to receive a new phone was extremely rapid. The damage occurred from a phone that was dropped on a rocky area. My daughter felt horrible about the accident and afraid to tell me what happened. The phone was totally unresponsive. Fortunately, I remembered that I had insurance on her phone. The process to file a claim was easy.

New device arrived in great shape. Wish it included new headset. Return label and envelope were very easy to use. The Samsung Galaxy phones magically transfer everything useful when you lay them back to back. Contact info, apps, and account information.

My husband ran over his iPhone with a truck. He uses his phone everyday for work. I went online filled out a short and easy questionnaire and within a day his new phone arrived. I was very pleased with the service I received from Asurion and I was glad I decided to purchase insurance for my husband's phone.

Service was quick and easy. Best customer service I ever had. Directions were very easy to follow. Everything was step by instructions. My phone was shipped overnight just as they stated. I was skeptical at first but they did what they promised to do. I would definitely recommend to a friend or relative.

I called Asurion to file a claim for a phone that had water damage. Asurion was excellent in handling claim and sending a new phone to my address. I received the phone the next day. I had no trouble activating it and I have had no problems with the replacement. I recommend Asurion to everyone.

Received my replacement phone and love the way the security and the way it was shipped. The timely manner in which my replacement phone was shipped was acceptable and signature needed was another feature along with the place to ship it as well. Thank you.

The person that helped me with my replacement was very kind and helpful. I am pleased with my phone and the service I received. My phone came quickly and worked well. Thank you for your courteous help. This survey shouldn't need to be filled out with a minimum number of words.

Super helpful and understanding. Took care of my situation in as little of time as possible and made the process as smooth as possible. The customer service agent made sure that even though I technically didn't qualify at the base, the situation that had arisen to me was not typical and made sure it was handled. Overall, while they provide a service you hope to never use, I know that I will be well taken care of when I have to.

So nice to have great customer service and a great experience! When it comes to phones, they play a huge important role in my business and so I was appreciative for the service I got which allowed me to get my phone back so quickly.

My cell died completely and unexpectedly while I was using it. Everything was tried to revive my cell. Nothing worked. Asurion sent me a new cell. Received a replacement cell the next day. I was able to activate the same day. Thank you.

Everything went smooth and happened exactly as described. I appreciate the reminders to disable " find my phone". A little disappointed that there is a minimum word count for this description. I'm taking the time to give feedback. Frustrating that I need to spend extra time to fill up this box. I hope that a change to reduce the number of required characters is implemented.

I recently needed to file a claim due to my broken screen. Unfortunately the 24-hour turnaround ended up being almost 4 days. However, as soon as I was "next in line" (the day I received the email) the replacement was literally the next day.