Asurion Reviews

I called and went thru all the automated steps. The person I talked to was very helpful and set my mind at ease. I got my phone in 24 hrs like she said. The rest was easy. I took my new phone out to Verizon and they help me set it up. I appreciate everyone's help.

My phone arrived in a timely manner. Thanks for a great job. I'm well pleased with the replacement. I hope I never have to use your service again because being without a phone is difficult. Thanks again for the service that you provide.

Having difficulty with your employees for the third time. I called I had a very difficult with your representative. The last 4th one knows what he was doing and knows his knowledge of the company. I think you guys should retrain those other three people that I talk to and make it simple and easy for the person who's calling. Their customers will be more spell affection and more easy process.

I was very pleased with the service and the timely manner it took to process my claim. Very easy and simple with the help from others in the process. I would definitely recommend Asurion to my friends and others. Thank you!

It was ok at first then the back lights started to glitch then the clothing started to look different and then all the sudden my phone screen goes completely black. So I had to go to Verizon and they helped me get a new phone under a warranty claim.

On the first day of a vacation, my husband lost his phone. We did not realize it until we were several hundred miles from where it was likely lost. We contacted Verizon immediately and they put us in contact with you folks. We misunderstood and thought we had to have the replacement phone sent to our home address. When we returned home, we contacted you folks and we had the phone the next day. Everything has been just fine with the replacement phone. It was a very easy process and the person we spoke with were very understanding and helpful.

Easy to use and very efficient. Website is very straightforward, easy to understand. Notifications are excellent, I felt informed throughout the process. New item arrived sooner than expected. Return shipping was very easy. Would definitely use Asurion in the future.

I was satisfied with my experience and the services provided by Asurion when my phone was lost, damaged or stolen. Thank you. Hopefully, I will not require these services anytime in the near future. Obviously, because that would mean that once again my phone was lost, damaged or stolen. And, that would be bad.

My iPhone smashed and was not working on Sunday. I contacted Asurion and submitted a claim on Monday and on the very next day, Tuesday I received my replacement phone. Asurion made things quick and easy. Excellent service!

The replacement of my damaged phone was as painless as it gets. Everything was well handled and rapid. I could not have expected any better service. I highly recommend Asurion. You will like the service. The people that I worked with were well prepared and knowledgeable.

My daughter's 7 plus iPhone was damaged on 10/27. I called to place a claim, which seemed to be easy. Well, after the claim was processed they told me the phone was on backorder and it would be 7-10 days for a replacement. Ok, Not happy, but what can I do? So we wait and hear nothing. On day 11 I call back and they state that the phone is still on back order and they are not even sure if it will be in in another 10 days! At this point I have been on hold for "another 1-2 minutes" for an hour, being transferred from person to person. Finally, I speak with the escalation department who tells me they can cut me a reimbursement check, minus the deductible and I can go to an Apple Store and purchase a new phone. Ok, at the peak of my frustration I take this deal. To find out it will be another 8 days to receive the check!!!!

We have worked with Asurion with two claims in the last couple of months. This is one of the easiest processes I have done with insurance claims. They are fast and do exactly what they say they will do. You can do it totally on your own online, or if you need assistance they will go step by step with you. Very pleased with our association with Asurion.

I was pleased with my experience with Asurion both times I had to contact them. It was a very quick process and I had my new phone the very next day. I would suggest this product to anybody who wants some extra coverage.

My daughter's 2 year old phone stopped functioning correctly and the screen also broke. I connected online with Asurion, filed in the claim, & she received a new phone within 2 days. It was almost effortless and very streamlined. I am glad to have this insurance.

The whole process was so smooth and easy. I filled out the online form and received notification that my claim had been accepted and had a phone in my hands within 3 days. You guys were awesome! Thank you!

This was the second time that I had a phone lost/stolen and Asurion was perfect in replacing it for me. It took only 48 hours to receive the replacement in a perfect shape. I submitted a claim online which was extremely easy to do. I received confirmation right away and then I got emails with tracking info. until I got the replacement. Great service.

Everything went fine. The return was smooth. The customer service went well. Very polite. Instructions were very clear. The only thing I found that was annoying was the continued emails telling me to sign out of iPhone. Which I did immediately.

I have had two claims recently. One for each kid. The representative on the phone each time was knowledgeable and friendly. The replacement phones arrived on time. The only problem was the second claim. My son is autistic and very dependent on his earbuds. The replacement phone does not have an earbud jack. Instead they come with an adapter cable for earbuds to plug into the charging port. The representative assured me the adapter cable would come with the phone. IT DID NOT. INSTEAD THEY SENT EARBUDS THAT WILL NOT PLUG INTO THE PHONE!!! I HAD TO GO BUY HIM A SET OF WIRELESS EARBUDS!!!

Phone was damaged by water. I had insurance so I contacted the insurance agency online, and was able to submit my claim, and receive a new phone within 2 days. The replacement processes was easy and quick. Very happy with the service. Instructions were very clear.

Customer Service and turnaround time are great, but very unhappy with my replacement phone. It barely keeps a charge and glitches all the time. I'm really unhappy with the replacement. If I am going to pay $150 for a new phone that I pay already $10 every month for insurance I should get a better quality phone if I can't have a brand new one.

My phone was lost. It was replaced within 24 hrs. I was completely satisfied with the service I received from Asurion. I recommend anyone to Insure their devices, because you never know what could happen. My phone was replace on time. I was very satisfied.

Asurion’s process is easy & quick! My phone was replaced with no problems. I love the free two day delivery. It’s well worth the cost of insurance to be able to replace your phone so quickly & easily. The website is easy to navigate as well. The phone I received was exactly as it should be with no issues activating.

Your protection plan is absolutely outstanding. You offer a wonderful service for the price that is paid. Your service is quick and reliable. The representatives are very knowledgeable and friendly. Filing a claim is easy. Your instructions are clearly written in user friendly way. The whole experience was wonderful and hassle free. I would definitely recommend your service to all that I can.

We couldn’t be happier with the service you provide. Thanks for doing what you promise so smoothly. We really do appreciate it. My husband has gotten used to his new phone - his original was not available - and is very happy. The one you sent is exactly what he wanted.

I cracked my screen so I paid my deductible and got a replacement. The replacement had an overheating issue within the first 2 weeks. Asurion sent me another replacement at no charge and I got it the very next day. Customer service is fantastic! The process was easy and fast!

Asurion did great when my daughter lost her phone. It was quick service and she was able to get another phone quickly. No hassle. It was quick and Asurion was very friendly to work with. I would recommend to all, especially to someone that has children. Thanks.

Asurion was very quick in replacing my phone after I submitted my claim. Once I had submitted, my claim online and within two days, I received a new phone in the mail. The return instructions were very easy to follow.

This is the second time I’ve used Asurion to replace my son’s phone. The online phone replacement process was very easy. I received the new phone the next day and sent the old one back right away. I also received an email confirmation notifying me when they received the old phone.

Very happy with my new phone and the time it took to get here. Very pleased and to hook it up was easy. I would definitely recommend this service to anyone without it. I would have been paying a lot of money. Very easy and simple to use. Thank you Asurion.

You sent me a phone that freezes up.. can't answer when phone rings, can't check email or get half through and phone freezes, when you try to select something from your home page it picks the wrong things, this phone is a piece of? I'd be more than happy to trade for a different one that works properly!!

My jetpack was destroyed in a fire and it was replaced within a week. Our home burned down and as soon as I requested a replacement it was sent out. There was never any questions or hesitation. This is a great and must have service. The cost is minimal compared to the recovered cost.

The phone has some problems like the home button stops working and it shuts off randomly. Otherwise I’m glad to have at least a phone but I wish it were refurbished well and in almost perfect order. The screen is tilted and the home button is also at an angle but you cannot tell when the screen protector is on. Something nicer would be great but have a phone is great too.

Nowadays, it's almost impossible to go without a phone; so when I dropped my phone and broke the screen, I too felt shattered. I filed the claim with Asurion and in 2 days time, I had my replacement phone! I couldn't believe how fast and easy they made it for me. You definitely appreciate the fast and great service when found in a situation like I was. Even returning my broken device was easy. I recommend everyone have Asurion. I am so happy with their services. Thank you!

The service was great, everyone was very helpful over the phone. However the phone that was sent to me is faulty. The phone has terrible battery life (it dies at 50 percent), it is glitchy/slow, and the silence button on the side doesn’t work.

I'm amaze on the quickness of delivery and how easy the online process is, I would recommend getting Asurion anytime and anywhere. Everything is easy to understand and figure out being that I'm up in age. I don't have any complaints or concerns. Good Job.

Accepted my damaged phone with no issues. That is, until the replacement phone developed problems too. Then that one was returned and replaced again, with no issues. An easy process. Pretty much painless transfer of data with my Verizon Cloud backup system.

New phone was received a few days after the claim was made. Sent the old phone back and it all seemed to work out fine. Only hard part was having to activate new phone even with good service I still had to call the helpline to get the phone to start.

Replacement phone received in a timely manner. We had to have the Verizon office insert the SIM card for us. The phone is working properly and most functions are reinstalled. No noted issues. We are very happy and pleased with the service and the staff’s help.

Received my replacement phone in a timely manner. The deductible is quite steep, $150; can't say I'm happy about that. No doubt the replacement phone is refurbished. I can tell that the battery is not quite as good as the one I had.

The customer service people were very nice and easy to work with. However, I filed a claim and then found my phone and canceled my claim but the refund took over a month to get back. Can you speed this part up for those of us who are honest and not trying to commit insurance fraud? Thank you.

The initial communication with your company went great as far as we got the replacement phone quickly we were able to get the other one back to you within a week and then the troubles have started. We did shut off the find my phone Feature on the phone however you sent emails and left me messages that it's not shut off. I have double and triple check mine and my daughter's iCloud account because it was her phone and the old phone is not showing connected to our iCloud account. However just today I received another message saying that it's connected. Unfortunately I'm at a place in my work where I cannot answer my phone when it rings I can only call back during my breaks.

Had a motor z for 9 months and loved it. It broke, but Asurion informed me it was no longer made. They offered me a z2 force or z2 play. I chose the force. It lasted less than two weeks before it wouldn't turn back on. I called Asurion and they told me if I wanted a phone capable of using the $400 in motor mods I already had, then I'd have to wait til one was back in stock in a week. I said going a week without a phone is not an option, and they offered me a S7 edge after much reluctance. It was refurbished by asurion and overheated in less than a day. They sent me another s7 edge after messing up my shipping address and making me drive all over my city to pick my phone up from a UPS center because asurion employees kept giving me false information.

My iPhone was replaced due to the insurance I paid for but the replacement phone I received has several problems. I emailed Asurion regarding these problems but never received a response and have just been dealing with these phones defects.

I loved being able to do everything automatically by phone and the quick service - phone was replaced and in my hands next day! I never expected to get my phone replaced so quick and without any hassle whatsoever. I will recommend Asurion to everyone.

I did get the replacement phone fast. But the phone is slow and doesn’t respond. The battery is awful. It goes from 100% to 10% in under 2 hours just by making a couple of phone call and sending some messages.

iPhone was replaced promptly! I Recommend Asurion! It will save you a lot of money! They are so very helpful! I will always get Asurion for insurance on our iPhones! It definitely helps the owner of the phone! So - I definitely recommend getting Asurion for Complete Security from Asurion.

Happy, and satisfied with the way things were handled. Thank you. This has been my second phone to be replaced, the company has proven itself reliable. Emails and instructions were easy to understand and follow. That is about all I have to say.

I lost my phone during a time of running some errands. I'm a realtor and cannot be without my phone! Once it was apparent I wasn't going to find it I contacted Asurion and received the replacement in less than 24 hours. The service was great and I'm so glad I had the protection coverage. I would recommend them to everyone.

Phone was dropped on cement and screen was shattered. Filed a claim on Friday found out phone was obsolete. A new phone was delivered Saturday and what a nice surprise it was a beautiful Moto. Very impressed with customer service.

I would give 5/5, but I was sent a white color phone when I clearly described my phone a grey to the agent assisting me via chat. Prompt claims processing, excellent shipping speed. Honestly, I've never had such a positive experience with an insurance company. Overall, good job.

My husband's phone was damaged by a fall and we received a new phone on the first working day which was the first day available. We are very pleased by the service we received and my husband had his new phone when promised. We are very happy with Asurion. Thank you.

Samsung S7 - Y'all did well. Only complaint is size of deductible. After paying insurance for all these years I just think the deductible is too high particularly since it used to be $99. Unfortunately with the price of phones y'all know you have us over the barrel.

Replacing my phone was easy and quick - went online, filled out the information and had my new phone the next day! Great experience. Service was wonderful. Asurion is easy to do business with. My new phone is great. Thank you.

My experience with my phone (GS8) was that the entire process was effortless on my part. I initiated the process online, my phone arrived in the allotted time as promised, and the online set up worked very efficiently and well. I had no problems and the new phone is working wonderfully.

The process was very simple. I received my device and accessories in the time that was quoted to me. I am very pleased with Asurion. I now have all my telephone devices, and tablet covered. The peace of mind is worth every penny.

I love how they took care of me... and they sent me a new phone, answered all my questions and and they talked me through the process of how I was going to get my phone how to activate my phone. It is good to know that Verizon Asurion, know that the cell phone is necessary to the people and we use it for our work for iPhones for everything. Thank you very much.

The service was easy to use. Fast in sending the phone. I felt that I was give excellent service with the employee who helped me. Have great details and accurate date as to when the phone would arrive. I would use this service again if I need to. They are knowledgeable and very helpful.

The customer service agent was knowledgeable and friendly. The service was seamless and effortless. I recommend your service over any others for sure. I'd be happy to refer friends or family for their handset insurance needs. Please keep me abreast of news and promotions for this program.

My daughter fell and cracked her phone, really smashed it. We called and got a replacement right away, great service, then, only 2 weeks later she was bumped while getting off the bus, her phone went flying and the bus ran over her brand new phone, Asurion replaced that one too. Super satisfied customer!

Fantastic and fast service. We got a replacement phone mailed to use overnight. The new one didn’t work properly so they overnighted another unit the next day. I would highly recommend the use of this insurance for anyone with a smartphone. Considering the cost of a replacement.

I was pleased with the ease of submitting my claim, receiving my replacement phone, and then sending the broken one back. It was half the cost of having it done locally and almost as fast! It was definitely worth it to use Asurion to replace my broken phone.

Thank you to the representative that assisted me in troubleshooting matters with my cell phone. I would definitely recommend Asurion to others. The representative was very patient, courteous, and understanding. She helped me fast and efficiently and resolved my issue to the best of her ability. I am satisfied.

We went on a cruise. While in Mazatlan, we went on shore. When we returned on the ship, the phone was missing. Once we got back to the US, we filed a claim, and had our replacement the next business day! Made us very happy!

I took it to a Verizon distributor at BJ's and they were extremely helpful in helping me to complete the forms to arrange to get a new phone in 2 days. They also help me to transfer files and upload pictures to my new phone. I will be a loyal customer to them.

To start with and on a not so good note, on more than 1 occasion after speaking with customer service, they incorrectly input my cell number so that when their service technician tried to call me in advance of their arrival, they couldn't reach me! The first person arrived before the allotted time and said he couldn't come back in the time window when he was supposed to; which meant I had to call customer service back and arrange for a 2nd appointment. And again, the technician had the wrong number in his system! After dropping my iPhone and cracking the screen and slightly damaging the metal frame, the phone was diagnosed by the technician that he could not just replace the glass. So I had to return the phone. The replacement device came quickly and there were no issues changing things over.

This was a very difficult process. I probably spent 4 hours or more and two days trying to get the claim processed. After which I had to wait another day for a response. When I did not get one, I had to spend another hour trying to reach someone on the phone to tell me the phone would be shipped out.

My son had broke his phone and we submitted a claim on a Friday and had the new phone on Saturday. I am very satisfied with your company. Great customer service!!! Would definitely recommend your company. Excellent service. Great service. Thank you.

Lost my Samsung S6 in water accident. Was provided a comparable phone within 2 days. Very pleased with service. Can't imagine better performance by staff even considering the incident occurred just before labor day holiday.

I was sent a malfunctioning device, and was told it was my fault, and because it was right over 7 days, could get NO help whatsoever. I felt backed into a corner and left abandoned; had to fight for over two hours with Verizon and Asurion until they finally said they would help. I was only offered to upgrade or pay the cost again, which is unacceptable. I will not get Asurion again, but when I get a new phone simply go with Apple Care.

Called and received my phone in 2 days like I was told it be. Have been wonderful every time I had to use them. Going to take the protection plan out on both of the phones next time we get new phones. What a great company this is. Nothing but high praise from us.

The phone arrived quickly but when I bought it out of the package and turned it on it froze three times the First day. I had to do an all button reset and have had to do that at least 1x a week since I got it. Obviously a refurbish that didn’t go well.

My phone fell and the screen cracked. A technician was sent to my house to fix the screen. Unfortunately the screen was damaged and technician could not replace. I called Asurion and a replacement phone was sent to me at no charge. Great assistance. Thank you.

I understand that the Galaxy S6 is not a new phone, so a replacement may have some defects, but the physical home click button barely works, and requires an immense amount of force. I am upset that I received a great replacement over a year ago, and then just recently I receive this lower quality replacement.

Filed the claim and returned the phone as directed. Received the replacement device within 24 hours. Took it in to the store to transfer all contacts and data. Purchased new case and screen protector to go on the replacement device. Entire process was flawless with no issues with delivery set up or operation of new device. Thank you for your service to the replacement of my device. Awesome job! Thank you!

Excellent customer service at Sterling, CO store! Went in told her the phone went over the cliff and she efficiently filed the claim. We both thought better the phone than the person! Lol. Had a new phone quickly! Worth the monthly charge. Thanks for the help!

I got my phone very quickly. I was satisfied with the phone I received. The process of submitting the claim was very simple and easy to navigate. The process of returning the phone was also very easy to complete. I would definitely use the service again if needed in the future.

I give Asurion 5 star for fast quick and professional in dealing with customer service and making any customers experienced stress free in getting out and processing list/a stolen replacement to me. Way to go Asurion. Your professionalism is outstanding. Keep up the good work.

The experience was a good one. Got the replacement phone and it all works well. Directions for switching out the phones and turning off Find My iPhone were clear, and the new phone is great. I think the deductible is a little steep, but it is what it is.

It wasn't very easy to get my phone up and running with my old phone being damaged. Having ordered Saturday morning I didn't get my phone until Monday afternoon when I was out of the house and was phoneless for 3 days total... I live half an hour away from a Verizon store and there needs to be a ship to store option.

Online experience is quite simple to navigate. First replacement was not comparable to the warrantied item, however the CSR who helped me with the problem promptly corrected. The phone arrived quickly and we're up and running in no time. No complaints.

Had a great experience. The process was simple to follow and everyone we talked to was very helpful and kind. So glad we had insured the phone. Would definitely encourage others to insure their phones. We will always use Asurion.

You were very prompt and courteous. The phone was delivered within 2 days. I was also very impressed with the customer service. However, you mistakenly wrote my home city as San Fidel, New Mexico with the correct zip code. I tried explaining myself over and over. I live in Albuquerque.

I lost my phone and it took 3 days for Asurion to process my paperwork. This is ridiculous and when I called into the call center I was all but called a thief because I lost my phone. My income is well above 125k and the idea of stealing a couple of hundred dollars in equipment costs never crossed my mind. I paid for insurance and when I used it, I was treated like a thief. Not the way to win over customers with 5 phones on their Verizon accounts. I will remember this experience when purchasing new phones in the future as there are a few competitors out there in the Cell Phone Insurance space.

Easy, uncomplicated, great package, and express service! Hope I never have to use you all again, but will not be worried to use this service. Wish I could have had personal help, not a technical kind of person. I did figure the site out. Thank you.

I was impressed how fast the claim was processed, approved and shipped... wish the deductible wasn't so high but overall great service and speed. One note though, the replacement phone wasn't a match for what I lost, maybe they should widen the options and choices.

We received the replacement phone in a timely manner and phone staff were helpful however we have since had to replace the phone 2 more times (did this by calling Verizon directly) as each replacement phone does not work correctly. Battery dies immediately and then a multitude of other problems occur. After the 3rd replacement a Verizon rep suggested we take it to the Apple store to verify that it was not a software issue. We have done this and while the Apple personnel state that the issues we are having with the phone may be software issues they have recommended we replace the phone again as the screen is now coming off which they have stated is due to it being assembled with off-brand parts.

You have developed a very easy process for receiving a substitute phone. I submitted my request and received the new phone almost immediately. Thank you for making it quick and simple. I wouldn’t hesitate to use your company again in the future.

My phone was unable to charge because the charging port in the phone broke. Asurion replaced phone within 2 days and I was back up and running in no time. Smartphones cost a small fortune these days. The insurance is worth it!!

Had my phone needing to be replaced after a failed screen replacement. Initially replacement phone failed a day or two after receiving it. They immediately replaced that phone with a brand new iPhone 7 Plus (previously had an iPhone 6 Plus). Excellent customer service, although like most companies, you might not hear what you want during the first contact.

One of the fastest and best company I have ever worked with. You are number 1 in my book. I would recommended this company to anyone that have a cell phone. Very nice doing business with you. I will tell everyone I know about this company. Thank you and have a nice day.

Fast and very nice service! The person I spoke to was very informative and patient. We didn't have to wait long at all for the phone to arrive and it was charged ready to work. It was awesome! Asurion is a company we would recommend to everyone. Thank you for your help and service again. Thank you!

My only complaint would be that I have never used the insurance on this device but I have spent a lot of money on the insurance. I still had to pay $200 deductible to get phone replaced and then was told I have to turn off find my iPhone app or I get a 500 dollar charge. Well the screen is completely out on the phone and will not turn on so how am I to do that??? The Verizon store tells me to call a phone number to do it. Why can they not do it? I pay a lot of money monthly for cell phones and think they should be able to cut it off.

It has been a year since my screen shattered and my phone was replaced by, of course, a refurbished phone. I had to request another at that time, because it was not working properly. Fast forward a few weeks ago, my phone (the second refurbished phone) was not working properly - freezing up, etc. so I requested, paid co-pay, and received another refurbished phone. This is the phone I have now and apparently the system that blanks your screen when you bring it to your ear to avoid pushing numbers, putting it on speaker or just plain hanging up on the person you are speaking with, doesn't work at all!

Very prompt service, smooth transaction. Issues were handled very quickly. Phone was lost or stolen one day, the following day I submitted my claim and received my replacement iPhone the following morning. If you have an expensive phone or other device, I recommend having it insured.

Customer service was excellent!! The representative was awesome!! She helped me file my claim. I received my new phone expediently. This is great insurance and was a positive claim experience with this company.

I was happy to receive an iPhone SE to replace my 5. The phone arrived faster than the associate thought it would. I'm not happy with Verizon for forcing me to file an insurance claim for the phone. The issue with the 5 was that the screen was separating from the case. Verizon refused to honor their equipment replacement policy because the case was scratched, even though this is a known problem.

I expected a new phone for a $200 deductible. The battery on this “new” device is not satisfactory & it appears to cut out occasionally. My almost 2 yr old phone had a better battery life than this one. Please inform me what can be done about this problem.

Very fast and very easy. No hassles. Everything was carefully spelled out and directions easy to follow. This service is very convent to use. I would recommend Asurion to all owners of cell phones, regardless of the brand of phone they are using.

Although I was appreciative on how fast my replacement phone arrived at my house, there are still problems. The GPS is no longer working. I took it to Apple and they believe that it's because of the software that you guys sent me.

The phone that I received as an exchange for my broken phone is worse... Has a lot of technical issues, not fair for the price that we pay for month... The “new” phone turns itself on and off, the screen turns black, the text alerts sound more than one time without the right settings.

I’m very pleased how they took care of my claim and very satisfied with the resolution of my claim. They acted very fast and within a day I got a new replacement and other essentials with it. I got my life back and running in no time thanks to the easy activation steps. Thank you so much for a great customer service and acting quickly.

Our office called Asurion rather than using the website. It was a very easy process and the turn around time was excellent. The representative was very helpful and professional. We received the replacement phone the next day. We would highly recommend Asurion.

My phone was replaced with the same model within 24 hours. I was able to transfer nearly all my data and settings with little effort. Between Asurion and Verizon, all my problems were resolved quickly and completely. I would recommend Asurion's service to a friend, or even an enemy; it might make him a friend.

I had a great experience with the coverage. I received a replacement phone for the 49 fee I was told and not charged more. Customer service was easy to reach on the telephone and they were able to answer any questions I had.

After 22 months of paying nearly $11 per month, the glass on my phone shattered. They sent me a replacement phone in 2 days and charged me $60. The (reconditioned) replacement phone glass easily cracked 3 weeks later when I sat down with the phone in my back pocket - and yes it was in a protective cover and I am not overweight. This never would have happened with my original phone. I called and they told me it would be $200 for a replacement phone. To get the glass replaced locally the fee is $89. So to date they collected nearly $250 in payments plus a $60 replacement fee, for a total of $310, and now they want to charge me another $200 for the crap replacement phone with the inferior glass. I am livid.

I had lost a phone on contract with Sprint and Asurion had been the insurance. Well I was told by a representative that there was no charge to replace the phone since it was under insurance. Come to find out I get the claim back and I was being charged $200. Once again just another company like Verizon.

You guys do a great job. Never had any issues with claims as a Verizon user - I have lost phones and had them damaged and it's always been easy. Only complaint is deductible has increased substantially over the years.

Your company was speedy in replacing the stolen the iPad which was very important to my co-worker as he uses it daily. The process itself was seamless and quick. I would recommend your service to everyone. Thank you again for all your help.

We dropped the phone the screen broke and the electronics were not working correctly. Asurion sent us a replacement and helped us activate it in less than 24 hours. Asurion is a great company to deal with and definitely worth the monthly insurance premium.

After my cellphone was stolen from me, I went to go see my cellphone carrier, Verizon. I am very thankful that I got the insurance plan on my phone. Asurion Insurance Company was quick to handle my case and after 2 days, I have received a new cellphone through the mail.

Asurion has come to the rescue several times to replace damaged phones for our company. The process is quick and easy. Very satisfied! It's well worth the cost of insurance in case replacement is needed. There is a co-pay, but all in all, it's worth having.

My phone had water damage thus I was not able to turn it on. I filed my claim and received by replacement in two days. I had some trouble turning off the "find my phone" feature since my phone was not working. Thank you for your help and the follow up call to ensure it was turned off.

Something is wrong with the phone. This iPhone seems like it was previously jail broken or something. The system is not the same as an iPhone. Also having issues with the charger port. I would think that with the deductible I was charged, and all the cost for insurance for the last three years, that I would get something comparable to what I actually purchased.

The support team was very very friendly and very helpful. My replacement was shipped fast. I will recommend it to all my friends and family. Asurion is a very Friendly company and also very fast shipment and very helpful. I do recommend to all.

Replacement of a damaged Galaxy S7 was prompt and easy. Everything went according to design. The extra addition of the charging cable and wall adapter was a welcome surprise. The wallet style case with clip was a waste of resources. Rethink included replacement case to more functional model or drop entirely for cost savings.

Fast and reliable service. Reconnected in 24 hours. The agent walked me through the process and even checked to see if my phone was in Find My IPhone mode. So that when I sent the damaged one back I didn't have to worry about backing the phone up on iCloud. My replacement phone arrived the very next day.

Thank you for replacing my broken phone - do not know what I would do without the insurance. :) Phone was replaced a few days after I reported that it was broken - no hassle in returning the broken device. Would recommend this insurance to a friend if needed.

The process for submitting the claim was great and no issues. I received the replacement phone as if it was brand new and works great. The activation of the phone was seamless. I also received the replacement phone in the very next day as expected.

I was able to handle my claim independently online, which I appreciate because of my long work days. I received the replacement device the next day as promised and it was in mint condition. It very quick and simple to transfer my data to the new phone and ship back the damaged one. I'm overall very pleased with my experience.

I have had to replace 2 phones this year. One was an issue with the speaker and the other was due to broken glass. Both times the individuals I had were very helpful and I had the phones the next day. To me this insurance was worth it.

Customer Service was great to work with, however, we should not have had to pay for warranty since the phone had an inside pressure crack. The new phone are not as reliable as the old phones. Manufacturing needs to address pressure that builds up inside the phones and cause internal damage by no fault of the owner.

Asurion has always left me in a ditch when it comes to following through with their responsibility. I've had representatives give me false information, I've been hung up on, I've had appointments cancelled moments before their scheduled time. Needless to say it's a nightmare to deal with them. The kicker is in the end they take no responsibility for their mistakes. You pay for the comfort of knowing if anything happens to your phone you'll be in good hands, but when that time comes you're on your own, battling Asurion for all the things they've promised you.

The Asurion company was reliable and professional with the entire process of replacing my broken cell phone. I would highly recommend this service to others. All services provided by Asurion in replacing my cell phone were fast and efficient. This company provided an excellent service for the price.

The process to start the claim was quick and pretty painless, except for the deductible, but it sure beats having to pay for a new device. Shipping was super fast, arrived next day. Overall a good experience, very glad my device was insured.

The replacement package did not meet the description. Package did not arrived with case as described. Had to call Asurion for the case accessory to be shipped. Phone damage occured in the process of the reshipment of the case. Package from start needed to come with first delivery and had bad experience because my phone was left vulnerable to damage which is what happened. Needing that case to be delivered on the replacement package from start.

Alright sooo Asurion did fairly well with replacing my damaged iPhone 6s but not with a new phone, it is refurbished. I'm sure in the fine print of the policy it says the replacement phones are refurbished but in blatant words it says "new phone". Not a big deal I suppose except my phone does not operate as well as a brand new phone. However it does operate better than my old phone after I ruined it. The internet connection is rather wonky with this phone and the battery dies much quicker than my old one. All in all I am happy with my phone but I will likely buy an actual new phone as soon as I can afford it. Also I did not inform Asurion of the defects in my refurbished phone because I did not want to transfer all of my data again. I have a feeling if I had called they would have sent me another one. Originally I had three stars, but I realized y'all deserve four! Thanks Asurion. ^-^

Price for policy is high. Level of service was wonderful. My claim was handled efficiently and quickly. Service was restored with recovery of all my information. All deadlines promised were exceeded. My phone was replaced with a refurbished like brand and quality that works properly.

The lady that helped me was very nice, helpful, and thorough with the process of replacing my phone. I got my new phone very fast and in excellent condition. Very pleased with the service and transition. I would recommend their service.

I was able to easily fill out the form and complete my insurance claim online and received the new phone within a day and ship the broken phone back with the premarked package that was sent to me. Thank You.

My replacement phone was ordered on Friday afternoon and was delivered on Saturday... next day service, very pleased with the service I received. I have insurance on all my phones. Yes I would definitely recommend this to my family and friends.

Friendly customer service, replacement device within 48 hours. Easy to use phone service with minimal menu transference. Nice to talk to real people and not automation. Prices are higher than I feel the should be with such a high phone deductible. Pay for half the phone in insurance after 2 years and another 4th if I replace it. Other than that they are a great asset.

I had a great experience with the way they responded with my phone replacement. Customer service was friendly and professional, will recommend Asurion to my friends. I did receive my phone thru UPS within two working days and that was very great. Thank you very much.

You didn't my phone to me fast and for all the help your people did for me. We received our phone in a timely matter. Your staff was very helpful. Thank you for all you do for Verizon. I will insure all my devices.

Process was quick, effective, simple and (most important) hassle free. Seldom found in the business world of today. Thanks, in fact, your return service was the simplest I have run across in a long time. Did not have to go to the Post Office, add postage to the envelope, or any other silly such nonsense. Thanks for your help.

The process was fairly simple and they replaced the phone with another equivalent model. Gave me step by step instructions that kept the process easy to follow. They sent shipping label and guidelines to follow and sent email that guided me through the process.

I received my new iPhone 6 overnight. It was very well packaged. Asurion gave me excellent service. Your representative on the phone was very helpful and courteous and knowledgeable. I was very satisfied with your service and professionalism. Thank you!

Called the Asurion number and received the phone the next day. Great service!! The phone we received was a new phone. He transferred the contact information and was ready to go! Thanks so much for taking care of the problem so quickly and without delay or incident.

You all did good, the phone (Samsung 7 Edge) is the problem. Still having issues with the refurbished phone. I wish I could leave Verizon, they keep sending me bad cell phones. The cell phones freeze up and outdated. Why would you send a phone I have to keep updating? Not Happy At All!!!

I received 1st phone. It had problems with signal and calls. They sent me a new one without a back cover, the battery overheats. I went to set up the phone. It gave me the option to restore someone else's info. Was going to call again but don't want to waste my time.

Excellent service!!! Submitted claim on a Friday evening at 530 and new phone was at our door at 0930 the next morning!!! I have also spoken to staff on phone previously and the customer service was fantastic!!! We will definitely ensure we have this coverage in the future.

Everyone was real helpful at all stages of process. Called three times to get information I needed. Fast service on new phone. Everything is working well thanks for all of your help. Have a good day. I continued with insurance on my new phone I have.

The phone sent to me is faulty. This phone has multiple failures in its software. It will not allow me to end calls. The screen goes completely black and if someone doesn't answer their phone and I don't want to leave a message as long as their recorder will allow I have to restart my phone. This is the biggest issue. Also no OtterBox made for this phone yet.

The response time of whole transaction was awesome, I just didn't care to pay the high deductible. I thought it was $99 but found out it was $149. I had to save a whole month for that as the government is taxing the crap out of us.

Customer service representative was polite and thorough, my new phone arrived in the window that was advised. The instructions that we included made it easy to activate the new phone & information was transferred from broken phone to the new phone. Old phone was returned with the convenient postage label that was included. Well pleased!

It's amazing how fast Asurion replaced my phone and made sure all my needs were handled in a very professional yet personal manner. The customer service representative not only made sure I was happy she threw in a new case and overnight shipping at no charge.

I was very happy with the prompt, friendly service. The model phone that we had was no longer made, so we were upgraded to a similar phone. The phone was shipped immediately and I had it the next day. Returning the old phone was easy and I had a confirmation email as soon as it was received. Thank you for making this process easy.

Service was great!! I got my replacements quickly and they were accurate! Also doing the insurance application was easy and sufficient for my needs. I was satisfied with the time it took to do the application and I was happy with the online chat service person I worked with to order replacements.

Did a good job On the phone replacement for my son's Apple iPhone 6. It was taken care of right away and we received the replacement phone next day as promised. Thank you... I enjoyed working with you. I have had a good experience with you as always and would recommend you to others.

My son slammed his phone in the car door when it fell from his pocket. I called. His phone was here before 3pm the next day! Thank you so very much for quickly replacing his phone!! He was heartbroken to be without his phone. Replacing his phone was easy and fast!

I lost my iPhone 6, contacted Asurion and received a replacement phone the next day after the report was made. Customer service was very polite and understanding of my situation. I am very satisfied with the service and glad I had the phone insured.