Asurion Reviews

This is the second time I've had to use Asurion and both times the claim was easy to report and the phone was replaced the next day as promised. With our phones being our main communication source, GPS, phone book and camera it's great to know you have this kind of protection.

I lost a cell phone insured by Asurion. I submitted an online claim at 2:30 pm and by 10:30 the following morning, my replacement phone had been delivered... less than 24 hours after claim submission! And - because my phone model was no longer available - Asurion provided me with a newer model... brand new, not refurbished. I couldn't be more pleased with this company and its service.

Your company helped us get a good replacement! It is working very well! Thank you for your help! The only comment I would make is that the first phone replacement was defective... would not hold a charge. The second one we received works great.

I have had to replace a couple of my phones over the years, and I am so glad I had Asurion phone insurance! The new phone usually arrives the next day, unless you file your claim in the evening. I think the deductible is a bit high, but it beats paying full price for a brand new phone.

My phone was stolen while we were in Paris, France. As soon as we got back we called Asurion and got a replacement phone. It was an easy process and it didn't take very long. They were very helpful. It was really easy and I got my new phone the very next day.

Had AT&T Samsung Galaxy phone - the screen went black however you would still receive notifications of texts. Had Asurion insurance replace the phone for 90.00 dollars in two days. Exactly 5 months after received it, the same thing happened with these phones. I called again, woman said it was under warranty and to send back. Got new phone. Few days later the old phone was returned saying that the screen was cracked and had a red sticker arrow pointing to the crack.

The last few claims I submitted I had no issues or problems. I received the replacement phone the next day without any delays. Great customer service and user friendly to submit a claim online. Everything is really self explanatory and if you have any questions, you can call customer service.

This was my second experience with Asurion and I have to say that both experiences were taken care quickly and easily. Unfortunately the insurance was canceled because they said there were 2 claims made within 1 year. I believe it was only 1 or 2 days to the year.

Very fast, easy and prompt service. From beginning policy to making the claim and receiving the phone... No muss no fuss service. Very appreciated. Price of policy is reasonable, but was caught off guard with the amount to pay to process the claim. Nevertheless, very happy.

Was in my front pocket while cleaning and closing pool. Totally ruin beyond repair. Pleasant in-store service. Unbelievable next day replacement, immediately went back to store to help set and restore my data on my phone. Again, great service with an pleasing attitude. I highly recommend this insurance coverage. Thank you so much.

I have had more mistakes happen to my phone than I can count. And Asurion has been very excellent with getting my replacement in a timely manner. The representatives are very polite and always professional. If you use the online service it is an easy transaction with the same impeccable results. Asurion is the best reliable company!

The claim process was fast and was very pleased! I was shocked at how quick we got the phone back and was back in working process within a day or so. I will recommend this company to anyone, but hope it's a while before I have to use it again.

Great customer service and prompt response. Phone came when they said, and nothing was missing and we were totally happy with the experience. I would recommend them to a friend and will use them again in the future. Thank you very much for your time and attention to this matter and hope you have a great day.

I dropped my phone and shattered the screen on my phone. Filling out the insurance claim was quick and easy. My new phone arrived in less than 24 hours. The steps to return my damaged phone were clear and simple. I dropped it in the mailbox with prepaid packaging slip the next day.

Needed to have the screen replaced, but because it was new, local shops didn't have the replacement parts, so I had to pay a $150 deductible which makes it seem like you're paying for the full cost (and then some) of the repair. Insurance is best served if you lose your phone, not having it repaired.

I had a problem with 2 phones. Moto Z Force and a Galaxy S 7 edge. The Motorola Z was taken care of with no problem but the Galaxy S 7 edge is going to cost me $199 to get fixed and I've only had the phone for 6 months.

Quick review of experience with Asurion. Fast turnaround on replacement phone, smooth transaction... Filed everything online and immediate approval... Device delivered as stated... Easy instructions to get phone up and running with new SIM card. Would recommend to a friend but don't recommend losing your phone if possible. Lol.

The belt case that was sent with the new phone was the wrong size. It was too big for the phone. Other than that everything was fine. I was sent an iPhone 6 but the belt case was for an iPhone 6 Plus. We found someone that could use the belt case but wish we could have gotten the right one.

Customer service representatives were fast and courteous. All details relating to my replacement device were given to me through the website and were very easy to complete using the directions written in the paperwork. I have issues with another device and am hoping to get some help before the coverage expires on said device. I'll be calling soon to try and get the issues with this device repaired.

very well. My last iPhone seemed to utilize battery power more efficiently. Could this be because I have many photos stored on my iPhone or for some other reason?

Needed to replace the phone. Used the computer and was very easy two times in the past. I received my phone in a timely manner. All information on the website was easy to follow and get my phone in a timely manner. Thank you so much for the great customer service.

It took 3 phones to get a phone that worked. First phone kept freezing/locking up. Verizon had a hard time transferring data from 1 to 2 and replacement phone due to these issues. Also first replacement did not respond so I lost my voicemails not sure what happened. 2 replacement phone did not work. Volume issue. 3 phone was great. Lot of inconvenience. Service to get phones to me was excellent. Quality control needs improvement. In the end it did work out.

Asurion was easy to deal with and found a suitable replacement for my damaged phone. They went the extra mile to locate a phone for me and were very helpful and courteous. My new phone arrived quickly with all the necessary instructions to activate it. Thanks Asurion!

My experience with Asurion was easy and effortless. I filed a claim, paid my deductible, and received a replacement phone by overnight delivery. With customer service so lacking in our country at this time, it was welcome relief to receive competent and courteous customer service for the replacement of my cell phone.

Easy to activate. Easy to process. Great speed. Very satisfied with the process. Please don't ask for word limits on the future. It is very cumbersome for someone that is ok with doing a simple comment.

The representative who helped me from Verizon Wireless to the representative at Asurion were great. They helped me finalize everything and reassured I got my phone as soon as possible. The process was seamless and my phone came within 24 hours.

There were on top of it. Although they didn't have my phone they were able to find one in different color and got it to me right away. The process was orderly and efficient. I very happy with my experience and I would recommend them to friend and family.

Received quickly, with no issues. The team was extremely helpful and supportive. I really loved the rep I dealt with in order to make this a very breezy process. I love the phone and it works very well. I definitely felt loved, and it worked out all in all. Five out of Five stars.

My husband dropped and broke the screen on his phone. I called Asurion, filed a claim and within 24-36 hours my husband received a new phone in the mail. The person I spoke to was very respectful, and done a great job at getting my husband a new phone as he is Constable in the Parish we live in and needs his phone to work 24/7, 365 days of the year.

I used the service to replace a damaged iPhone and I'm beyond happy with the service and expeditious delivery with the replacement phone. Very very happy customer and I have not one complaint. Would tell a friend if he/she needed to replace.

I was able to get a replacement phone without any problems. Customer service was very helpful with the entire process and it arrived on a timing matter. I was able to use the online and call into customer service which both were very helpful.

I really liked the speed of the service. I received my tablet next day. I love it due to the fact that I called and then received my equipment in 24 hours. It's the first time that I see a company working at the highest level of perfection.

Great replacement process. No hassle and quick response. New phone can be used on any new line! Online claim website was easy to use! Verizon offers this service in various forms. I just use the basic service but I have the more expensive service on some phones and can't downgrade to the basic service.

Arrived within 24 hours!! I wish there was a way one could simply go into the store though, as it entailed me needing help at the store anyway and 90 minutes of driving... Thanks for your rapid replacement arrival though! You were efficient and delivered!

I was very happy when my phone arrived so quickly. I took it to Verizon for help in transferring the date, but the guy who waited on me apparently didn't want to take the time to do that in the Muskegon, Mi. store. I am not by any means a techy and know all about this phone and I was told when I first reported it, to bring the new phone in and they would transfer my information. So I wasted several days trying to figure it out with the pamphlet and was able to transfer successfully, as far as I know. I think Verizon needs to provide better customer service. My feeling about them, is once they've made the sale, get out of there and ask no more of them. This is information you may or may not want to know. I am not a young kid, in fact I am 72, and have a problem with rude sales people. As far as your service, it was perfect. I will continue to carry the insurance, just in case.

My experience in filing the claim was very positive. I was able to chat with a representative regarding my replacement device. My device was on back order and the representative explained how the process works and how long the approximate wait time would be.

Thanks for your help and the timely manner it was held in. I received my new phone in no time and I was very pleased with it. I have now put insurance on all of my phones. Now what I don't like is having to write 200 words out instead of just getting to the point.

Best experience with any company in a long while! Painless process. A very customer focused company. Within 24 hours phone arrived and was actually activated. I will carry this insurance on all my phones. Thanks for making it very easy so that anyone could do it.

After our new tablet was taken we got our replacement quickly with Asurion. The representative was helpful and professional. Our new tablet came in just a couple days and was well packed and arrived totally intact. This included instructions for returns and new set up.

The associate was very understanding of my situation and offered to help me out. The associate was very courteous and professional. He listened to my situation and offered a solution. I would definitely say that Asurion must stress customer service and satisfaction because I was very impressed. Glad I made the call and would recommend Asurion.

The service I received was excellent! I do have a question. If I was charged anything on my credit card I would like a receipt emailed to me. Thank you again for the great service! If anyone ever asks me I would send them your way in a heartbeat.

Very quiet on getting me a new phone and helpful doing it on the web. I am not very good with doing things type of things on the internet but it was very easy. Would recommend this to anyone that was in need of a phone. Would tell that that insurance when needed is very easy to get phone replaced.

I was very pleased with my replacement phone and Asurion handled my claim quickly. The Asurion representative was very helpful and pleasant. I will gladly do business with Asurion with all my future cellphones. They always do exactly what is promised.

Very good and reliable company. Very satisfied! As soon as I entered my claim they walked me through getting my new phone right away! I thought I was going to have a very hard time and they made it very easy and fast??? I would recommend this company to my friends and family.

Once I turned in the claim, I had a quick turn around time. The device was received the next day and I was able to connect immediately. I have always had my phones insured with Asurion and the process was always easy from start to finish. I would definitely recommend the insurance.

My daughter works with children and one of them dropped a toy on her phone accidentally. This broke her screen and it would not turn on and off properly. She called and you made it simple and easy and the next day she had her new phone, delivered to our door set up and ready to go. Thank you for making the process simple and quick.

Complete satisfaction after my phone was inadvertently subjected to a hot tub for 20 minutes. New phone was received the next day morning. Downloaded my apps and music from the cloud, and was up and running in no time! Asurion protection was well worth having in my time of desperation, and came through when the chips were down. Please consider this most worthwhile protection.

We found that the transaction went smooth. Replacement phone was on time and it worked fine. Returning was very easy. Like that it doesn't take a bunch of time. Thank you for the good service. Much appreciated.

You guys did a amazing job on my iPad Pro 12". I love the speed and how easy you guys made it with dealing with the situation. I now have insurance on all my phones/tablets through you guys! Thank you so much for all you guys helped with. I look forward to doing more business with you in the future on my future phone/tablets.

Phone was back ordered for several weeks. Seems like a long time to be without a phone. I am not sure if this phone is a popular model or if the issues with Samsung's other model issues contributed to the delay. However, it was very frustrating nonetheless.

The inside of my phone was ruined I had to order another phone. You guys sent it out and I received it within 2 days. I brought it to customer service and they were able to reconnect my phone within 20 minutes. Thank you very much.

Was good. Thank you for your help with the phone being damage. We happy with the order was wrong and it was hand in one day with no misunderstand. The phone was return and we are happy with the way everything was handled. Thank you.

Thank you for being so helpful to us in getting my son his iPhone 6. We appreciate the timely manner in which you delivered his phone. Every person we spoke with on the phone was very nice and concerning to our needs. They explained everything we needed to do clearly.

Had an incident with one of the phones on my plan. Filed out the claim and received the phone the next day.. Very good service. Would recommend to any that has this plan. The phone I received was in excellent condition and is working very well to meet the needs that we had it for.

When I dropped my phone and made an insurance claim, I received a defective replacement phone. I called, the technician tried many things to get the phone to work. When was unsuccessful, apologies were given. In less than 24 it was replaced. Excellent service.

I am very satisfied and appreciate the turn around. It was an easy set up and I was able to keep all my information. Only suggestion would be to make the checking on your submitted order a little easier. I did this once and it canceled the original complaint. But other than that... Thank you.

I put my claim in and I had my phone THE NEXT DAY. I'm very impressed with the speed and quality of the product I was sent. I never expected a new phone. The people I talked to were very helpful and made my experience a good one. Thank you for a Great job...

I was not looking forward to making a claim, but when I got on the website I was very excited at the ease of the process. The speed of receiving the replacement was awesome. We are very happy with Asurion!

I was on vacation and my phone fell off the top of my car. I was devastated but was able to connect with a representative very quickly. The agent was able to help me out with the situation and I was able to order my replacement phone on that call. The service was amazing and I received my replacement two days after that phone call. I was very pleased with the service that I received and I am glad that I use Asurion for my insurance needs.

My experience with Asurion we're very good and would refer a friend to insure their devices with them. The customer service did a wonderful job at assisting me with my problem. They did a wonderful, great at protecting the privacy of my information.

Great service and follow through even though my iPhone was on backorder. It came to me earlier than I had expected. The process was fast, easy, and convenient, and that is very important to me because I work around 60 hours a week. I got the new unit transferred my information and restored my service in less than an hour.

Speedy recovery time came through UPS which allowed me to pick up the phone as soon as it came in. Wonderful service! I would for sure recommend this service to all my Verizon friends and those looking for a new service provider. A+ rating in my book!

The process of filing a claim, receiving a replacement, and returning the damaged phone was flawless! The only area where there may be opportunity for improvement is the electronic filing system. There was not an adequate response to check and when trying to work around it, the system continually kicked me out. I ended up having to file the claim via telephone. Other than that, it is a great service and I would recommend the insurance coverage to friends.

I was very please with the customer service. I didn't know how to take the phone off the grid. I receive a call from their customer service - guided me how to do it. I was well please. A way to go. I count to keep my insurance services. No issues at all. Thanks. Thanks. Thanks.

The process was simple from start to finish. 10 min phone call to Verizon/Asurion and the replacement device was in my hands the next day at work. Highly recommended. $200 to replace an $800+ device is a great deal in my book!

I just want to thank Asurion for being there for me when I needed them. I'm glad I covered my device with this insurance. It was there the next day just like they told me it would be. No hidden costs no hidden fees. Just excellent customer service. Thank you Asurion.

I had a phone that was lost earlier this year and I was unable to replace it at the time of the loss due to lack of funds. I was able to save up the money for the deductible a few months past the cut off time for replacement. I spoke with customer service and explained why I had not filed a claim and replaced the device early. They evaluated my case and assisted me with replacing the device. I received the new, upgraded device within two business days of filing the claim!

Everything that was explained to me happened exactly. Very easy to do. Thank you so much. I would recommend this to anyone. The service was fast, paperwork was easy to deal with and the customer service on the telephone was awesome. Every question I had was answered.

I was surprised how quickly we received the new phone! Thank you for great customer service. Your process is quick and easy to follow directions. I would recommend your company to a friend. And I will continue to carry your insurance on all of our family's phones.

I lost my phone while traveling in Colombia South America. I filed a claim and a replacement phone was waiting for me when I returned from my trip. The phone was the same model that I lost. The claim process was fairly easy. I did have to call in as I had a little trouble with the online process. But over all it was a good experience. Glad I had the insurance. Thank you.

The service was excellent. I had absolutely no hiccups in the entire process. I was able to make a claim and receive my new phone within two days. I am very satisfied with the customer service and the outcome of my tragedy. I would definitely recommend to others. Thank you.

Very happy with my service. I received my phone the next day with no problems. Then you made setting it up very easy. I have always kept insurance and this is first time in sixteen years I needed to use it. Thank you.

I've had multiple claims through the years and have always been happy with Asurion. It's quick and easy process. Their customer service team is polite and courteous. We received our replacement the next day as promised. I would recommend Asurion to all my friends and family.

I couldn't get my Samsung Galaxy S7 Edge replacement because it was on back order because of the Note 7 catastrophic event, so I got the iPhone 6S Plus as a replacement which I like the iPhone but I would have rathered a 7 plus which I would consider a equal value exchange.

Couldn't ask for a better experience. Every individual I talked to was knowledgeable, courteous, and worked with exceptional speed. If you have to have something happened to your phone these are the people to go to. Again this was a great experience in a bad situation.

I was very pleased with the device I received. The staff was pleasant, respectful, thorough and kind, even after I received my new phone and needed help copying files. I do recommend to my friends. The service is wonderful and the product is everything I need.

My phone was stolen and you guys took care of me the fastest way possible. Even though I use this service for the second time and I won't be allowed to get a claim or replacement till next time I am happy with service and support that you guys have offered me.

My cellular phone was damaged during a recent trip to Southern California. While trying to submit a claim online, I encountered difficulties. However, after call a live representative, the process was smooth and easy. I received my replacement telephone immediately. Thank you!

I first off want to thank Asurion, the service once filed was quick and I appreciate the help they had given with getting me a replacement phone quick. The only issue I have is the phone I received does not have a very good battery life compared to the one I had to return, but still better than the lifeless phone I had to return.

Always easy to make a claim and send it required docs using the best technology. Follow-ups were helpful through email and tracking of new phone was nice. Had a new phone the next day! Thanks! A same phone replacement was not available, so I even got upgraded to the next generation iPhone.

The claim process was easy and quick. A new phone was delivered promptly. I was pleased with the experience. I was able to get the new phone downloaded with data from the cloud the same day so received it. I recommend Asurion's coverage.

They were great from the moment they answered the phone. My way home were switched on my account and they call VZW and verified the information with me in the phone to make sure I was sent the correct phone with any trouble! Great job. I will definitely recommend them!

This was exactly what I thought I was paying for. Breaking a phone is bad news enough. You guys were fast, professional and friendly. I felt confident. I will definitely tell my family and friends. Thanks for helping and keep up the good work.

I would say overall my experience was pretty impressive. I had to get 2 replacement phones because the first replacement phone was not working quite appropriately, but at the end of the day when I needed a new phone, Asurion was very apologetic and sent a new phone out almost immediately. It was a small mishap, but they made it work!

This was a very easy process, from the filing of claim, to receiving and shipping back. Very easy, and affordable. Would recommend to anyone. Good coverage, and smooth claim process. Easy return package tracking as well. Would make it more worth it on more expensive phones.

I have my whole phone plan covered under the Asurion insurance. While I am not a huge advocate of insurance, I do believe there is a need, which in my recent case there was a need. My phone was lost/stolen. I went online and after about 5 min. had filed out the report and they had a replacement phone for me within 48 hours. This cost me considerably less than if I would have had to purchase a new phone as I had just renewed my contract and my phone wasn't over 6 mo. old.

I received better than expected service from the Customer Service Rep(s). My phone was replaced quickly and the process was easy. The representatives were informative and sensitive to my urgency to get my phone replaced. Great job.

My phone charging receptacle was worn out and the battery was hard to charge. I wanted the same exact phone because of its size. The phone came within 1 business day. I am very happy with the help I received from the person who took my call and the way it was processed.

Used online form which was quick and easy to pick replacement device. Customer service calls are simple and straightforward to answer any questions and process credit card information. The replacement device was shipped immediately and received the next day with all paperwork and return envelope to ship the damaged device back. Just drop off at the post office within 10 days and you're done.

The claim was easy to submit and we received the new phone the following day. They do not try to avoid the claim and are available to answer questions. Claims can be done online easily as well. Very happy with the service!

The ability to file the claim online is great and the turnaround time for approval is fairly short. Replacement was delivered quickly and, because they are no longer replacing Galaxy S6's, I received a Samsung Galaxy S7, which suited me better.

Asurion was amazing. They helped me through my entire claim after my phone broke. They mailed me my replacement so fast, and even gave me a prepackaged envelope to mail my broken device back. They were honestly so helpful and I would recommend to anyone to go through Asurion if they need help with their phones. Thank you so much Asurion for being so helpful and making it so easy to get my replacement phone!!!

My replacement phone was here fast and without any problems. I'm so glad I have Asurion for my phone insurance company. I would definitely recommend this company to my friends and family. It was a very easy process and I hope I won't need to use it again but if I do I know not to worry.

I am very happy with the service from the people that helped me at Asurion. Delighted that you sent me the new LG G5. I love it... The exchange was hassle free and directions easy to follow. I do recommend getting insurance on your phone. Saved me twice... Thank you Asurion.

Husband dropped phone and it was old. Y'all replaced it with a brand new phone. Great job. He is happy again. Thanks to the lady on the other end of the phone that walked me thru all steps. I will use your services again.

Everything went smoothly and was very quick. My only issue was that I had anticipated receiving a new phone but rather I received someone else's refurbished iPhone. A name that is not mine keeps coming up on my refurbished phone.

This was the most pleasant experience I have ever had with an insurance company. I was truly surprised by it all. I hope I never lose my phone again, but I am glad to have this insurance. Thanks again for everything.

My granddaughter dropped her phone and shattered the screen I called Asurion and was given a choice. I could take it to be repaired or they would replace it. I chose replacement and had the new phone in just a few days. Awesome customer service.

It was fine but it looks the phone is used, also I didn't get headphone. The first time that I reported my phone loss I get headphone. This time I didn't get it. But the services and the shipment was fast.

Yes I would recommend to my family and friends. I have had to use Asurion a few times over the years and I have been with them for at least 14 years. They are helpful, prompt and respectful. I had my replacement within 24 to 48 hours. It was great not being without my phone.

I was very pleased a how smoothly this claim went. At first I dreaded to even call about starting this claim but after the first "Hello how may I help you" everything just meld in place. Got the replacement phone, got it working, just had a small issue that was taken care of the next day. Returned the old phone... grandma and granddaughter are Happy! It's a good day. Thank you.

I filled in the information about cell phone damage through the Verizon website. Instructions were sent with replacement phone and how to disconnect and restart. I think all worked out fine. Thanks for assisting with my husband's phone in a timely and efficient manner.

I broke the phone on Saturday and got the new one on Monday. Very quick turnaround. I appreciate the quick response and will keep the insurance, and make sure everyone knows how great the insurance is. I thank you very much.

We have used Asurion for years, have made probably 8 to 10 claims, (I have 3 sons). Replacement phones always arrive the next day even when making the claim at 9 pm the night before! Replacement phones have always looked perfect and performed with one exception. (It was just a bad phone all around back then.) No fault to Asurion.

Asurion did a great job with keeping me updated. The device requested was unavailable but they kept me informed of the status frequently so I knew when it was in-stock and ready to be shipped. The shipping was quick and came with an envelope to send the broken device back.

This was probably the most painless phone replacement process I have ever been through. I simply filed a claim online and I received my phone the next day. While everyone may or may not receive their device as quickly as I, shipment is not the issue, the process is. And this process was simple and fast. Well done Asurion.

Three out of four times Asurion was great. If you have to use them for the first time, you get a replacement phone (or newer model) the next day. Very satisfactory experience. However, if you are using them for a second time within the same year, it is a terrible experience. It has to go through some review board and then you don't get a replacement phone for at least 48 hours later. Online system to pay the deductible does not work using a PC, but does work using your phone on the mobile site.

I love Asurion. I'm recommended this insurance. It very good and fast. I have never had a problem with the tel that they have sent me and they treat the customer very well for 11 years and I do not complain.

Very smooth process for warranty claim. Called and processed claim and new phone arrived within 24 hrs of phone call. Customer rep helped out and answered all of my questions up front with no confusion. Very happy with service and completion of claim.

All was done quickly, but didn't get the same phone as I had previously. That was disappointing but I needed a phone so I will live with it. I do understand that we get a "refurbished" phone but would have hoped to have the same model.

I wish I could remember the name of the young lady who had amazing customer service skills, she should be a supervisor and train others to her level. Hopefully you can look it up and find her. You did very well hiring her. She was extremely patient as she did her best to resolve an issue with my son's phone, but ultimately determined it needed to be replaced. He also walked me through the process of replacing my daughter's phone, which she had dropped and it stopped working. I would hire that person without question. It's so hard to find someone with her skills. It made me feel completely confident in my decision to choose Verizon and no reason to look somewhere else. There's an old saying "Once you've found the best, you can forget the rest!" Sorry T-Mobile, Sprint, etc., you can't compete!!! I have and will continue to highly praise and recommend Verizon to my friends and colleagues. You should really look this individual up and keep her!

My wife's Phone died late on a Friday night. We went to a phone store and they suggested we contact you before buying a new phone. Great idea! Our replacement was in her hands by noon the next day... A Saturday! She loved her old phone and didn't want to learn something new. The replacement was absolutely perfect for her. Thank you!

Got my new phone the next day! They were great and the whole transaction was smooth and easy! They were very helpful and explained everything thoroughly. I think they might be a little expensive but not complaining beyond got my new phone the very next day after I called and I'm happy about that!

Ordered a replacement phone for my phone. I paid the $149 and the phone was there the next day and I mailed my broken phone back in. Seemed to be a seamless process with no real hiccups. Though I think the co-pay is a bit much I am not sure that is in Asurion's power.

I lost my phone in St. Croix last week. I made my claim to Asurion which had to be reviewed before approval. I received the phone on Saturday but was unable to activate the phone so I figured I'd wait to Sunday morning and just call Verizon. On Sunday I called Verizon to activate my phone, the representative told me he was confused because the serial # I gave was a phone reported as stolen and he didn't understand why or how Asurion would send it to me. He then called Asurion to explain what happened before leaving me to speak with the Asurion rep. Although she was helpful my second replacement phone won't even arrive until tomorrow so I am phoneless although I already paid my 199 dollar deductible. I hope the phone they send tomorrow works! And for my troubles, I won't get a NEW phone I will still receive a refurbished phone with non-Apple headphones and a clip as an apology gift.

My phone was on back order when I needed it replaced but Asurion called me every day with an update. That was great. Once the phone was in, I got it quickly and the return process was easy. Replacement phone works great! Thanks!

We are pleased with the service you gave us. The new phone does seem to have a glitch in it where it acts as though it is charging even when it is not connected to a charger. I also would like to state that the website did not work for us and we were told to call due to the complications on the website. I am unaware if you know anything about this, but now you do.

Extremely satisfied with the process it took to have our Samsung replaced after my husband's phone got damaged. Super easy and convenient to submit initial claim. Instructions and updates on the claim were easy to understand and timely. Had to place 1 call to Customer Service to request a return envelope, received great assistance over the phone, received the envelope quickly. Couldn't of went any smoother! Keep up the great work. First time experience...would highly recommend Asurion to others.

We received a letter that explains that one of our lines doesn't have coverage anymore through Asurion because we have used up all of the times that we can claim. If a client is paying for the equipment insurance service, then it should be unlimited.

The first phone received was a refurbished one. The phone screen started glitching within 12 hours and had completely quit within 24. However, after a short phone call, I received a brand new phone the next day to replace it.

Cell Phone Replacement - We have always had a professional, efficient and timely response from Asurion whenever we have needed assistance with any of our employees' phones. They make the process an easy one and an expedited one. Always a pleasure doing business with them. We look forward to our continued relationship.

The experience of swapping out my phone was quick and painless! I would recommend to anyone. The delivery of my new phone was "next day." They provided easy, understandable, and clear directions on what to do with my old/broken phone, and how to activate my new phone.

My daughter lost her phone. We could not locate it. They are so pricey now. I was devastated. Thankfully we had insurance so it wasn't even half of what we paid for that phone. Literally came overnight. She was so happy. Thank you for your quick service!

I was so devastated when my phone broke, and an Asurion rep, assured me that she will help me replace it. I received the phone the next day, and the return label to return the broken phone was in there and they advised me to just send it back. And it was just simple! Thank you!

I was very satisfied with the process of getting the new device. The only issue I have is that I was sent a refurbished device which has a few glitches. But the overall process of getting a new phone was good.

It was great. My phone was damaged on a Friday. Called that night I had a new phone Saturday. It was great. I would recommend this to everyone even if you don't think you will need it. It nice to know it's there when you need it.

Asurion was pleasant and understanding to my frustration of needed a new phone fast. I received a working phone within 24 hours of my claim! Unfortunately, I've had to have two replacements on two separate occasions. It was so easy and I appreciate your service! Thank you!

The customer service was wonderful, staff was informative and patient to my needs and problem. Received my phone next day. Great service. The process in getting my new phone was easy also. I was very pleased with the handling of my new claim.

The customer service representative was very kind and courteous. The insurance process was fast and easy. All my questions were answered completely. I would highly recommend this service to all my associates. I received my replacement phone so fast once my claim was filed. It was a pleasant experience as always.

A recent fiasco with a cellphone resulted in either replacing with the same model or purchasing a new device. As the "upgrade" eligibility date is always away, I decided to try the insurance route. To my surprise it was easy, incredibly fast and no-hassle! The new phone arrived the next day with a return label for the broken one. THANK YOU, Asurion -- I am a believer!!!

Replacement phone - I had to order a new phone for my son and the phone was delivered the next day!!! Can't ask for better service than that! So my son and I were both happy. :) Otherwise I wouldn't be able to get ahold of him, not what a mom likes!

Great service. The forms were easy to fill out and not complicated and I received the phone within a couple of days after completing the claim. The pre-paid envelope that came with it made it easy for me to return my broke phone. Very satisfied with them. The most important thing of all was that it was easy!

I was very pleased with the customer support when I called for help concerning my boyfriend's phone which started having trouble shortly after being replaced. The man that I spoke with was very helpful and quickly sent out a replacement phone which arrived very promptly. He even went so far as to try to replace the defective S6 with an S7, but when he found out that there were no more in stock, he went ahead and sent out the S6 with several accessories including a leather case and a car charger!

iPhone - I was very pleased with the turn around time & it was an upgrade for a reasonable price. I really appreciate the promptness of delivery. I had to call verizon on how to reactivate the replacement phone since the instructions weren't very clear but other than that I did appreciate the speediness of delivery & how it was stressed over & over that find my phone needed to be turned off before sending back.

I reported my phone damaged around 8pm on a Friday night and by 10am the next morning I had my new phone. Great service, I was very pleased and impressed with Asurion. The forms on the website were clear and directions were easy to follow. Definitely worth the money.

Asurion is worth it! We have had Samsung phones with Verizon for 7+ years. Normally we don't have issues with our phones that cause us the need to replace them. Yet last year when my daughter upgraded her phone it was dropped and broken. Asurion replaced her device easily. When we upgraded our phones this year, we included Asurion coverage. I had to have my phone replaced twice! Thank goodness for Asurion.

Awesome service, fast shipping! Even got to upgrade the phone because my model was discontinued. The value of a monthly payment for insurance paid off in this instance. I highly recognize the value of phone insurance and recommend it to anyone.

I was very pleased with Asurion. The service was stellar. I got my replacement phone right away. The phone was in pristine condition which made me very happy. I would definitely recommend a friend. This is a top notch company. I am very happy that I have Asurion.

They help me out & did great. They help me suspend my service. Taylor, I believe her name was, did awesome job. I love my Verizon... I have been with y'all almost 9 yrs I believe, maybe 7. I switched from Spirit to y'all. Better connection. Thanks for being a good provider.

Great service! I called and spoke to customer support. Told them what happened to my IPad! There was nope hope for it! So I received a new IPad within 3 days! I love it! It's well worth having Asurion to protect my tablet! Thank you so much! My new also has coverage on it!

My iPhone got wet and would no longer charge. I had my phone insured in case something like this would happen. Asurion handled my claim quickly and professionally. Got my replacement phone 1 day later! And on a Saturday at that! THANKS!

Had a new phone the next day... Great service. They sent a new phone the same day overnight... You don't find service like this very often. I received the same phone and had it set up and working the next day... They send a postage paid envelope to send broke phone back...

I dropped my phone on the bathtub while getting my child in the bath. After several days of drying, the phone was dead. Asurion replaced the phone right away, with just a simple deductible. I would love a smaller deductible, but it is what it is.

I had an excellent customer service experience with the person to handle my phone claim. You should give her a huge raise and a long paid vacation somewhere really really nice all expense paid. She went over and above to handle my problem. I can't thank her enough.

There was no problem getting a replacement phone. Had it in 2 days. Great job. Ordered it on a Sunday. Had it on a Tuesday. What more could you want? They also sent clear instruction on how to activate the phone and what was needed to your old phone in order to send it back in a self-addressed and prepaid package.

Delivery was great. My deductible seemed very high. However the phone I received looks used and doesn't function well. I thought it was user error at first but it continues to glitch randomly. It is the second time I have used my insurance and it had been the same thing. Guess I just need to take better care of my phone.

My Rep. walked me through the iCloud and reassured me that even though I'd gotten a notification that the "find my phone" app wasn't turned off yet (on the returned phone)... that it definitely was. I'm still a little concerned, because I got another notification that it wasn't turned off, after this call with Asurion. The Rep. told me sometimes notifications are sent out automatically. I was reassured there was no problem with the return and that I would not be charged (about $500) for an improper return. Thanks!

It was a very easy return. Asurion sent a replacement Samsung Galaxy S7 phone right away, due to the screen being cracked. We returned the old Samsung Galaxy S7 phone within the time frame we were given. I found Asurion to be very efficient and friendly to deal with.

I really appreciate how easy and convenient it was to have my device replaced. I dropped in the water the night before my birthday and ordered a new one at 9 p.m. and still got it the next morning. That's great. Absolutely great service. I will absolutely be telling as many people as possible to work with you guys as much as possible.

I lost my new iPhone on an overseas trip. I reported this to my local Verizon store who directed me to your website. I submitted the forms for reporting this loss and late in the evening the following day I received a replacement phone. The instructions for initiating the new phone were straightforward and within 12 hours my phone duplicated exactly my lost phone with all photographs, videos, emails, apps and so on. This was a great relief!

With all the problems I have had with these last two phone, your staff has been very helpful in trying to get me going with the proper phone. All was very professional. Hopefully this next phone will be good and I will not have to call again.

Asurion replaced my phone, which had been broken from dropped accident. The screen had also been badly scratched. I am still trying to find a good cover to minimize the scratching. Your rep was very thorough and receptive to my needs. I received the replaced phone in just a day or two.

What can I say??? Great service and phone received fast. Easiest thing I have about ever done on internet. Thank you so much for the great service and a great customer experience. Quick service getting me replacement phone and plenty of time for me to return broke phone back.

Product left on charger which caused its burnout. It was replaced in a timely manner, and works well. I am more careful about use of the charger now and appreciate your help. I am thus willing to recommend your service to anyone else with such a problem.

I broke my new phone Galaxy S7 closed it in my car door. I paid my deductible and got a new phone in the mail that didn't hold a charge. Got so hot it cracked! I called and requested to get a new one sent. They didn't have it in stock so I waited a month to get my replacement and when I got it the back was smashed and after 3 weeks the screen stopped working!!! Here I am 3 months a new phone every month!!! Why my first brand new phone worked great but every replacement insurance phone I have gotten has been damaged or has had failure. Mind you I keep my phone in a life proof case at all times! In 3 months I have not gotten a phone that works! I am very upset and dissatisfied with Asurion.

The phone was replaced fast. Had some trouble with set up of new phone. The return of old phone was easy and fast. I think the replacement cost was somewhat high. Otherwise I was happy to get the phone replaced so fast and seems to be working good for now. I have no complaints.

Received very Prompt service. Easy form to fill out with easy to understand instructions. Very user-friendly. Received the phone on the next day after I filed the form the night before. I don't know what else to say except I would recommend it to a friend.

My phone was stolen so I filed a claim. Since my phone wasn't used the day of the theft, they didn't accept it. They would accept it even if the thief used the phone. So they wouldn't accept my claim because there were no messages or calls made. Of course the thief wasn't going to make calls. So I am paying for a phone I don't even own because they wouldn't accept my claim which is complete nonsense and greed.

Everything went fairly smoothly. My daughter needed her phone in L.A. Happily, she was able to get a phone right away. My husband hate cell phones. If it were up to him, all cell phones would be melted down and tin cans would be back in service.

Just what we expected. This wasn't our first time using our Asurion insurance, and it may not be the last. We were so pleased to have our device replaced within 24 - 48 hrs. The new one is good as ever - and clearly better than the old one with the broken screen! Thank you!

Phone on backorder for excessive period of time. Asurion was very courteous in addressing my claim from the onset, however, after nearly two weeks of the Galaxy Note 5 being on backorder--no advancements were made. Finally they agreed to switch to a different device after I called enough.

My new phone was delivered three days before it was even supposed to be there. Very easy to get what you need to do done. Would definitely recommend to a friend. I was expecting it to take forever but I was very surprised to have my new phone deliver so soon.

Fast, easy replacement service for a phone with a cracked screen. Glad I bought the insurance. I had lost the paperwork, of course, but the link to Asurion was easy enough to find on the Verizon website. I'd recommend this insurance to anyone buying a new phone.

I am glad that my phone was ready to use immediately upon arrival. I did not have to take it to any store. I thought it was going to be a hassle dealing with you but you were very helpful and quick to answer any questions that I had. I am glad that I insured my phone through Asurion. Thank you!

Thank you for your help and for making it easy for me to get it done. I also appreciated how easy things were! Thank you for your service in making it easy for me to complete the forms and get my phone up and working fast.

Thank you for getting me a new phone the next day. Even though my phone still worked but it was cracked really badly. It was nice that my new phone came really fast. It was sad that they didn't have the silver and black in stock at the time but it's okay.

The person I dealt with was super helpful and friendly. I had questions regarding shipping. She found the answer to question very quickly. I also felt the online process was super easy! My replacement phone arrived right on time! Unfortunately this is not the first time I have had to use Asurion. Every experience I have had has been a great one!

Just at the end of our device payment plan, fully paid, my mom dropped our best phone off the table on the tile floor. Asurion made it very easy to replace, overnight. Called early in the morning feeling distraught, but the representative was very helpful and understanding.

Excellent. Should have been Warranty, not Insurance. New phone didn't work. Verizon employee did not transfer all information, so I had to keep my old phone, until I had a day off to return to Verizon. Therefore my return date on old phone expired. Please contact me, as to what to do.

I think it should be a little cheaper considering the monthly fee we pay for insurance especially when the replacements are new but refurbished. I thank you for getting me my new phone in a timely fashion. I have been with Verizon for over 10 years.

I use my phone for business, when I shattered upon me dropping it I was in effect unable to do business. My new phone arrived the very next day minimizing my down time and getting me back in touch with my customers.

Phone was not operating properly. I had been paying insurance in case this might happen. I called in a claim and received friendly and efficient service! A new phone was mailed out and received the next day, it was up and running within the following day. Had to bring it into a Verizon store to transfer all apps and contacts.

Had to file a claim for a damaged phone and after filing a claim the process was easy and the phone was replaced quickly as promised. I was very satisfied with this particular claim. Would highly recommend the service from Asurion.

You handled my irritating incident. Doing business with you over a frustrating situation was seamless and painless... Thank you very much. I would recommend this company and hope I never need to use it again, although if I do, I will be relieved to know you are fast and reliable and efficient.

I lost my note 7 in a large diameter sewer while working. The Note 7 was discontinued so I sent a BRAND NEW IPHONE 7 PLUS 128GB. My first iPhone and I love it! Got it the next day even after I ordered it at 8pm Est. Great service. Thank you!

It is very good. Replaced my cell phone in 24 hours when I found my phone disappear. I am so happy. I recommend every one should have this. It is very easy to apply. I could not believe that replaced my cell phone so quickly. I told my all friends my experience.

Very easy and super friendly customer service reps. They treated me with respect. Got the phone very fast. And instructions were easy to follow. I would definitely use Asurion when I purchase another phone. It's simple. You were good.

I had a phone to replace my damaged phone within 24 hour period. I really appreciated that since needed for my business contacts. I was in need of a phone as soon as possible in order to have on my job site. Customer service rep at Verizon assisted us to help us get in touch with you sooner. Thanks for all your assistance.

I broke a brand new iPhone 6s recently and received excellent service from Asurion in getting it replaced. I contacted Asurion online one evening after dropping my phone on the ground. I received a replacement via UPS within 2 days. You'll need some help disconnecting Find My iPhone.

I was very pleased by the ease of the whole process to get a replacement phone. The claim was simple and straightforward and my replacement phone arrived the next day. Sending my broken phone back was just as simple. No hassle or issues with anything.

My cell phone broke and Asurion did a terrific job in getting me a replacement. It arrived by express mail and I was able to set-it up in a short period of time. The replacement ended up having a bad control button, and again it was replaced within two days and I was up and running.

Highly satisfied with the services provided to me. The agent very helpful with the smooth transition. I received my replacement phone the next day, that's great customer service. This plan has been most helpful, don't know what I would have done without it, probably cried. Asurion is Awesome.

I have never dealt with such under trained people in my entire life. These people had me wait almost a month to get my washer fixed because they lack training. I kept getting the run around and kept getting hung up on and lied to and no one seemed to care from the floor associates to the managers and supervisors, Rebecca, Casey, Donna ** (Home Depot) Advisor Lloyd (Home Depot) advisor Alisha, Alissa, Samantha and the list goes on. I will never buy anything else from any company that uses this company. I do not care how big this company is.

The system worked flawlessly to restore me to phone service in a very short time. I usually don't buy protection for devices, since we live in a "throw away world," but in this case I am glad that I did. It was so flawless.

It took only a few minutes on the phone and within a few days the New replacement phone came. It looked great and as new and with their set-up sheet it only took a few minutes to get it working. I would recommend this company to everybody I know and it also saves money. Great doing business with them.

Spent $200.00 for insurance. Needed phone replaced, deductible $150.00. Well, first replacement, refurbished... does not hold a charge. Sent back... now, the phone I have, they do not have in stock! Tell me they will replace with a Sony, I receive a Motorola Moto. WHAT? I call, no explanation, oooops, just send it back, they will send me a NEW Samsung S7. (I asked the MANAGER several times, is this new? "YES", it is NEW). I just received the Samsung, "REFURBISHED, Samsung S6". I decided, I better keep this, things could be worse.

After having the insurance for years and the payment I made to get the new phone... I could have just bought one. However! I am terrible at saving money for that sort of thing and the service was great. I paid at 2pm and the phone was on a truck on its way to my house by 7am the next morning. I am the last stop for UPS so it was just a bit over 24 hours from the time I requested the new phone to having one in my hand. It was in great condition. No complaints on it so far.

Fast, efficient one day delivery. The only problem was an inability to complete the claim on-line. However, the telephone representative I talked to was very pleasant and efficient. I especially liked getting updates as to the status of the claim and delivery.

The service and process was fast, quick and painless. My phone was not in stock originally but I received constant phone and email alerts on the availability status. Once the phone was available, I received a call and email with a process to complete my order. Nice when you get what you pay for...

My experience with Asurion was generally a positive one. Their customer service was good and they processed my claim quickly. In addition, their website worked well and made the processing of the claim that much easier. I only have a couple of complaints. Asurion will not provide brand new replacement phones only, relying on some stock of refurbished devices that may or may not be sent to a claimant. I have a problem with this because the damaged phone may be brand new, and with a $200 deductible as well as an ongoing monthly payment to the wireless service provider under the guise of a protection plan. My feeling is that if you file a claim you should get a new device.

Thanks for your speedy respond to my emergency need. I appreciate the time in which I received my replacement phone. I think the deductible is much too high and that the insurance is not really worth having. So I guess my respond in a plus and a minus.

I normally don't write reviews but the whole service was great. I didn't think I would have gotten my phone so fast and the instructions were very clear. The phone menus were easy to understand and the customer service was very friendly. Thanks you guys.

I used the phone insurance for my wife's phone and everything went smoothly. I received the new phone in a timely manner. I was satisfied with the service. My only issue was a copay... I don't recall having a copay in the past. But other than that... Thank you.

Great people to work with - courteous and friendly. The online was very easy and fast to make the claim. The replacement phone came the next day as they said it would. The replacement is like new. Thank You. The monthly payment is well worth the price.

Received item in great condition. Was able to get it up and online with some help from Verizon wireless. Phone is working great. However, I did lose all my pictures in the transference, don't know where they've gone. They don't seem to be in the "cloud".

The manager I asked to speak with was able to make an exception to the fact I was past the cutoff time for filing a claim (due to personal family issues). It was the right reason to make an exception, and my phone arrived the next day. Had they refused to honor my claim, I would have dropped my coverage with Asurion. So I was happy with how this was resolved.

I lost my mobile, filled a claim and submitted all the required documents. After submitting the documents I received an email saying that the Asurion will contact me back in 24 business hrs. I waited for 4 days and called them back as I didn't receive any update from them. They said they will contact me in next 24 hrs. After that I waited for another 4 days and still I didn't receive any updated. Later today I.e. on Nov 10th I called the customer service and they said their working hours are been closed and asked me call them back tomorrow. Really I am fed up with their service.

The representative was respectful, knowledgeable of service options. Although there was a deductible, I was still satisfied with the service provided and received the new phone in a timely manner as the representative said. We got a new phone to replace the damaged one.

Overall your company gets a 5 star rating with me. The process to file a claim to getting replacement was less than 24 hrs. The insurance cost is fair on all levels. I was just amazed at how quick the approval to shipment was. Other companies need to watch how your company does business to be successful.

Very fast friendly service. 2nd time I had to replace the phone but they are so easy to work with! My son is very hard on cell phones and I knew he'd eventually break it. Very glad I purchased the insurance. Saved me a lot of money! Hopefully he doesn't break it a third time. Highly recommend!!!