Asurion Reviews

I dropped my phone on the bathtub while getting my child in the bath. After several days of drying, the phone was dead. Asurion replaced the phone right away, with just a simple deductible. I would love a smaller deductible, but it is what it is.

I had an excellent customer service experience with the person to handle my phone claim. You should give her a huge raise and a long paid vacation somewhere really really nice all expense paid. She went over and above to handle my problem. I can't thank her enough.

There was no problem getting a replacement phone. Had it in 2 days. Great job. Ordered it on a Sunday. Had it on a Tuesday. What more could you want? They also sent clear instruction on how to activate the phone and what was needed to your old phone in order to send it back in a self-addressed and prepaid package.

Delivery was great. My deductible seemed very high. However the phone I received looks used and doesn't function well. I thought it was user error at first but it continues to glitch randomly. It is the second time I have used my insurance and it had been the same thing. Guess I just need to take better care of my phone.

My Rep. walked me through the iCloud and reassured me that even though I'd gotten a notification that the "find my phone" app wasn't turned off yet (on the returned phone)... that it definitely was. I'm still a little concerned, because I got another notification that it wasn't turned off, after this call with Asurion. The Rep. told me sometimes notifications are sent out automatically. I was reassured there was no problem with the return and that I would not be charged (about $500) for an improper return. Thanks!

It was a very easy return. Asurion sent a replacement Samsung Galaxy S7 phone right away, due to the screen being cracked. We returned the old Samsung Galaxy S7 phone within the time frame we were given. I found Asurion to be very efficient and friendly to deal with.

I really appreciate how easy and convenient it was to have my device replaced. I dropped in the water the night before my birthday and ordered a new one at 9 p.m. and still got it the next morning. That's great. Absolutely great service. I will absolutely be telling as many people as possible to work with you guys as much as possible.

I lost my new iPhone on an overseas trip. I reported this to my local Verizon store who directed me to your website. I submitted the forms for reporting this loss and late in the evening the following day I received a replacement phone. The instructions for initiating the new phone were straightforward and within 12 hours my phone duplicated exactly my lost phone with all photographs, videos, emails, apps and so on. This was a great relief!

With all the problems I have had with these last two phone, your staff has been very helpful in trying to get me going with the proper phone. All was very professional. Hopefully this next phone will be good and I will not have to call again.

Asurion replaced my phone, which had been broken from dropped accident. The screen had also been badly scratched. I am still trying to find a good cover to minimize the scratching. Your rep was very thorough and receptive to my needs. I received the replaced phone in just a day or two.

What can I say??? Great service and phone received fast. Easiest thing I have about ever done on internet. Thank you so much for the great service and a great customer experience. Quick service getting me replacement phone and plenty of time for me to return broke phone back.

Product left on charger which caused its burnout. It was replaced in a timely manner, and works well. I am more careful about use of the charger now and appreciate your help. I am thus willing to recommend your service to anyone else with such a problem.

I broke my new phone Galaxy S7 closed it in my car door. I paid my deductible and got a new phone in the mail that didn't hold a charge. Got so hot it cracked! I called and requested to get a new one sent. They didn't have it in stock so I waited a month to get my replacement and when I got it the back was smashed and after 3 weeks the screen stopped working!!! Here I am 3 months a new phone every month!!! Why my first brand new phone worked great but every replacement insurance phone I have gotten has been damaged or has had failure. Mind you I keep my phone in a life proof case at all times! In 3 months I have not gotten a phone that works! I am very upset and dissatisfied with Asurion.

The phone was replaced fast. Had some trouble with set up of new phone. The return of old phone was easy and fast. I think the replacement cost was somewhat high. Otherwise I was happy to get the phone replaced so fast and seems to be working good for now. I have no complaints.

Received very Prompt service. Easy form to fill out with easy to understand instructions. Very user-friendly. Received the phone on the next day after I filed the form the night before. I don't know what else to say except I would recommend it to a friend.

My phone was stolen so I filed a claim. Since my phone wasn't used the day of the theft, they didn't accept it. They would accept it even if the thief used the phone. So they wouldn't accept my claim because there were no messages or calls made. Of course the thief wasn't going to make calls. So I am paying for a phone I don't even own because they wouldn't accept my claim which is complete nonsense and greed.

Everything went fairly smoothly. My daughter needed her phone in L.A. Happily, she was able to get a phone right away. My husband hate cell phones. If it were up to him, all cell phones would be melted down and tin cans would be back in service.

Just what we expected. This wasn't our first time using our Asurion insurance, and it may not be the last. We were so pleased to have our device replaced within 24 - 48 hrs. The new one is good as ever - and clearly better than the old one with the broken screen! Thank you!

Phone on backorder for excessive period of time. Asurion was very courteous in addressing my claim from the onset, however, after nearly two weeks of the Galaxy Note 5 being on backorder--no advancements were made. Finally they agreed to switch to a different device after I called enough.

My new phone was delivered three days before it was even supposed to be there. Very easy to get what you need to do done. Would definitely recommend to a friend. I was expecting it to take forever but I was very surprised to have my new phone deliver so soon.

Fast, easy replacement service for a phone with a cracked screen. Glad I bought the insurance. I had lost the paperwork, of course, but the link to Asurion was easy enough to find on the Verizon website. I'd recommend this insurance to anyone buying a new phone.

I am glad that my phone was ready to use immediately upon arrival. I did not have to take it to any store. I thought it was going to be a hassle dealing with you but you were very helpful and quick to answer any questions that I had. I am glad that I insured my phone through Asurion. Thank you!

Thank you for your help and for making it easy for me to get it done. I also appreciated how easy things were! Thank you for your service in making it easy for me to complete the forms and get my phone up and working fast.

Thank you for getting me a new phone the next day. Even though my phone still worked but it was cracked really badly. It was nice that my new phone came really fast. It was sad that they didn't have the silver and black in stock at the time but it's okay.

The person I dealt with was super helpful and friendly. I had questions regarding shipping. She found the answer to question very quickly. I also felt the online process was super easy! My replacement phone arrived right on time! Unfortunately this is not the first time I have had to use Asurion. Every experience I have had has been a great one!

Just at the end of our device payment plan, fully paid, my mom dropped our best phone off the table on the tile floor. Asurion made it very easy to replace, overnight. Called early in the morning feeling distraught, but the representative was very helpful and understanding.

Excellent. Should have been Warranty, not Insurance. New phone didn't work. Verizon employee did not transfer all information, so I had to keep my old phone, until I had a day off to return to Verizon. Therefore my return date on old phone expired. Please contact me, as to what to do.

I think it should be a little cheaper considering the monthly fee we pay for insurance especially when the replacements are new but refurbished. I thank you for getting me my new phone in a timely fashion. I have been with Verizon for over 10 years.

I use my phone for business, when I shattered upon me dropping it I was in effect unable to do business. My new phone arrived the very next day minimizing my down time and getting me back in touch with my customers.

Phone was not operating properly. I had been paying insurance in case this might happen. I called in a claim and received friendly and efficient service! A new phone was mailed out and received the next day, it was up and running within the following day. Had to bring it into a Verizon store to transfer all apps and contacts.

Had to file a claim for a damaged phone and after filing a claim the process was easy and the phone was replaced quickly as promised. I was very satisfied with this particular claim. Would highly recommend the service from Asurion.

You handled my irritating incident. Doing business with you over a frustrating situation was seamless and painless... Thank you very much. I would recommend this company and hope I never need to use it again, although if I do, I will be relieved to know you are fast and reliable and efficient.

I lost my note 7 in a large diameter sewer while working. The Note 7 was discontinued so I sent a BRAND NEW IPHONE 7 PLUS 128GB. My first iPhone and I love it! Got it the next day even after I ordered it at 8pm Est. Great service. Thank you!

It is very good. Replaced my cell phone in 24 hours when I found my phone disappear. I am so happy. I recommend every one should have this. It is very easy to apply. I could not believe that replaced my cell phone so quickly. I told my all friends my experience.

Very easy and super friendly customer service reps. They treated me with respect. Got the phone very fast. And instructions were easy to follow. I would definitely use Asurion when I purchase another phone. It's simple. You were good.

I had a phone to replace my damaged phone within 24 hour period. I really appreciated that since needed for my business contacts. I was in need of a phone as soon as possible in order to have on my job site. Customer service rep at Verizon assisted us to help us get in touch with you sooner. Thanks for all your assistance.

I broke a brand new iPhone 6s recently and received excellent service from Asurion in getting it replaced. I contacted Asurion online one evening after dropping my phone on the ground. I received a replacement via UPS within 2 days. You'll need some help disconnecting Find My iPhone.

I was very pleased by the ease of the whole process to get a replacement phone. The claim was simple and straightforward and my replacement phone arrived the next day. Sending my broken phone back was just as simple. No hassle or issues with anything.

My cell phone broke and Asurion did a terrific job in getting me a replacement. It arrived by express mail and I was able to set-it up in a short period of time. The replacement ended up having a bad control button, and again it was replaced within two days and I was up and running.

Highly satisfied with the services provided to me. The agent very helpful with the smooth transition. I received my replacement phone the next day, that's great customer service. This plan has been most helpful, don't know what I would have done without it, probably cried. Asurion is Awesome.

I have never dealt with such under trained people in my entire life. These people had me wait almost a month to get my washer fixed because they lack training. I kept getting the run around and kept getting hung up on and lied to and no one seemed to care from the floor associates to the managers and supervisors, Rebecca, Casey, Donna ** (Home Depot) Advisor Lloyd (Home Depot) advisor Alisha, Alissa, Samantha and the list goes on. I will never buy anything else from any company that uses this company. I do not care how big this company is.

The system worked flawlessly to restore me to phone service in a very short time. I usually don't buy protection for devices, since we live in a "throw away world," but in this case I am glad that I did. It was so flawless.

It took only a few minutes on the phone and within a few days the New replacement phone came. It looked great and as new and with their set-up sheet it only took a few minutes to get it working. I would recommend this company to everybody I know and it also saves money. Great doing business with them.

Spent $200.00 for insurance. Needed phone replaced, deductible $150.00. Well, first replacement, refurbished... does not hold a charge. Sent back... now, the phone I have, they do not have in stock! Tell me they will replace with a Sony, I receive a Motorola Moto. WHAT? I call, no explanation, oooops, just send it back, they will send me a NEW Samsung S7. (I asked the MANAGER several times, is this new? "YES", it is NEW). I just received the Samsung, "REFURBISHED, Samsung S6". I decided, I better keep this, things could be worse.

After having the insurance for years and the payment I made to get the new phone... I could have just bought one. However! I am terrible at saving money for that sort of thing and the service was great. I paid at 2pm and the phone was on a truck on its way to my house by 7am the next morning. I am the last stop for UPS so it was just a bit over 24 hours from the time I requested the new phone to having one in my hand. It was in great condition. No complaints on it so far.

Fast, efficient one day delivery. The only problem was an inability to complete the claim on-line. However, the telephone representative I talked to was very pleasant and efficient. I especially liked getting updates as to the status of the claim and delivery.

The service and process was fast, quick and painless. My phone was not in stock originally but I received constant phone and email alerts on the availability status. Once the phone was available, I received a call and email with a process to complete my order. Nice when you get what you pay for...

My experience with Asurion was generally a positive one. Their customer service was good and they processed my claim quickly. In addition, their website worked well and made the processing of the claim that much easier. I only have a couple of complaints. Asurion will not provide brand new replacement phones only, relying on some stock of refurbished devices that may or may not be sent to a claimant. I have a problem with this because the damaged phone may be brand new, and with a $200 deductible as well as an ongoing monthly payment to the wireless service provider under the guise of a protection plan. My feeling is that if you file a claim you should get a new device.

Thanks for your speedy respond to my emergency need. I appreciate the time in which I received my replacement phone. I think the deductible is much too high and that the insurance is not really worth having. So I guess my respond in a plus and a minus.

I normally don't write reviews but the whole service was great. I didn't think I would have gotten my phone so fast and the instructions were very clear. The phone menus were easy to understand and the customer service was very friendly. Thanks you guys.

I used the phone insurance for my wife's phone and everything went smoothly. I received the new phone in a timely manner. I was satisfied with the service. My only issue was a copay... I don't recall having a copay in the past. But other than that... Thank you.

Great people to work with - courteous and friendly. The online was very easy and fast to make the claim. The replacement phone came the next day as they said it would. The replacement is like new. Thank You. The monthly payment is well worth the price.

Received item in great condition. Was able to get it up and online with some help from Verizon wireless. Phone is working great. However, I did lose all my pictures in the transference, don't know where they've gone. They don't seem to be in the "cloud".

The manager I asked to speak with was able to make an exception to the fact I was past the cutoff time for filing a claim (due to personal family issues). It was the right reason to make an exception, and my phone arrived the next day. Had they refused to honor my claim, I would have dropped my coverage with Asurion. So I was happy with how this was resolved.

I lost my mobile, filled a claim and submitted all the required documents. After submitting the documents I received an email saying that the Asurion will contact me back in 24 business hrs. I waited for 4 days and called them back as I didn't receive any update from them. They said they will contact me in next 24 hrs. After that I waited for another 4 days and still I didn't receive any updated. Later today I.e. on Nov 10th I called the customer service and they said their working hours are been closed and asked me call them back tomorrow. Really I am fed up with their service.

The representative was respectful, knowledgeable of service options. Although there was a deductible, I was still satisfied with the service provided and received the new phone in a timely manner as the representative said. We got a new phone to replace the damaged one.

Overall your company gets a 5 star rating with me. The process to file a claim to getting replacement was less than 24 hrs. The insurance cost is fair on all levels. I was just amazed at how quick the approval to shipment was. Other companies need to watch how your company does business to be successful.

Very fast friendly service. 2nd time I had to replace the phone but they are so easy to work with! My son is very hard on cell phones and I knew he'd eventually break it. Very glad I purchased the insurance. Saved me a lot of money! Hopefully he doesn't break it a third time. Highly recommend!!!

This was a very smooth transaction. Paperwork was processed quickly and the phone was sent within 2 days of finalizing all paperwork. The process was all done online using their Web portal. Highly recommend using this service for cell phone insurance.

No complaints! Price of the service is a bit on the high side (for a 2 year contract SquareTrade clocks in at nearly half the price) but having the official carrier supported insurance adds convenience. I did have considerable difficulty navigating the website on mobile, but no issues on desktop.

I had trouble with phone calls. I was disconnected several times. After, I was connected with a supervisor and he instructed me on procedure on computer site, I received very fast service. Phone arrived next day. I was pleased with that part of the service.

My husband's phones screen cracked and wouldn't work. I contacted Asurion and they shipped me the new phone right away. Quick service. Just lost his pics and ringtones. Because for some reason the phone wouldn't save them on the new phone. But very happy with the customer service at Asurion. :)

My phone was completely broken and not fixable. After I made the claim Asurion sent out a brand new phone almost immediately. Great service! Much better outcome than I would have expected. Very glad I chose to buy the insurance offered through Verizon.

Service was very fast. Am very satisfied customer and glad I was able to get a new phone. Had a new phone up and running the next day. Thank you for the prompt service. I am glad I had the Asurion insurance.

I lost my phone during the evening and didn't find it until the next morning. Unfortunately it was hiding under a plant and it rained a great deal during the night. I contacted Asurion, and received a new phone the next day. I was grateful to have it so fast because I am dependent on it to maintain contact with my four daughters, who live in various parts of the country. I was pleased to receive the same model, even though the phone was two years old. Thank you.

My daughter got her phone stolen right out of her back pocket while at a music festival. We filed a claim and got her new phone the next business day. The whole process was very easy and seamless! Would recommend all to have the insurance as it is worth it when things happen... as they always seem to.

Everything is great except the quality of devices, with the current one I have it has issues as well and it seems that I can't get a decent one. 2 so far and they are not good. Too many issues, they act up, freeze and volume is still very low.

Very helpful and understanding. Hopeful that I'll never have to use them again because who wants a broken phone? But if I do have to it wouldn't be too bad at all because they're so sweet! Quick response also. Even got my phone on a holiday so that was pretty great.

Samsung S5 was broken and we requested a new phone which was received the next day. Got new phone, transferred information and returned old phone by the deadline. Whole process was good. Did not like such a big deductible, since we having been paying for insurance.

I am very dissatisfied with Asurion. My husband lost his phone, and we filed a claim. 3 days later the phone was returned, so Asurion told me to send them the phone back and they would credit my $200.00 back, then they said they didn't receive the phone back. We mailed back in the envelope they provided. And again my son damaged his phone. We filed a claim, sent the phone back right away and now they are claiming they haven't received it again and are threatening to charge me $500.00.

Filing my claim was easy and the website facilitated the claim process nicely. I received my replacement device in good condition within 36 hours and the necessary prepaid shipping materials included, making the return of my disabled device very easy. I tend to use my devices aggressively, so this service is well worth the monthly cost.

Great service. Took care of the problem promptly and efficiently. No problems, no delays, courteous and caring personnel to deal with. I definitely plan to keep my insurance with Asurion and no one else. Wouldn't even consider changing my service.

Assume from computer glitches causing me to have to re-enter my info several time (probably related to hurricane hitting Florida at the time) and not being happy with verizon Techs (who claimed there was water damage that never happened). Asurion quickly replaced my tablet quickly and with ease.

I dropped my phone on concrete during Hurricane Matthew while trying to get water out of our garage. Our local Verizon store was closed due to flooding so I filled out the online form through Asurion. I received my new device 2 business days later and very happy with it!

Phone was left on table at restaurant and within 10 mins someone had already take it. We had left and immediately returned without hesitation. Spoke with staff and they assisted to look for it and it was gone. Excellent experience with Verizon and Asurion.

Asurion served us well during our last iphone crash and burn. Their service was professional, timely, and thorough; they were understanding and very helpful throughout the process, and we received our new phone very quickly! We are happy with their service!

I started the claim process online and ran into a glitch that wouldn't allow finalizing the transaction - but I immediately called in to open a claim and the online claim transaction could be seen, so the very helpful and friendly woman completed it for me and gave me all the verbal directions I needed. I received my replacement phone the next day - exactly as stated - and activated the device immediately after charging it. The return envelope and label were included and simple to use. The deductible was well worth it - I dreaded the possible need to buy a whole new phone when I accidentally dropped and broke the one I had.

I had a good experience. I was able to go to my local Verizon, they connected me to you and 24 hours later I had my phone. I was able to put my old phone in envelope and mail it off without any incident.

Great service. No hold time on the phone. Very helpful customer service. Replacement phone came the next day as promised. Easy, understandable and accurate instructions for new phone set up and return of old phone. Made the hassle of replacement quick and easy.

My phone was shattered. You replaced it within 24 hours, with no resistance or delay and requiring only one phone call. I am happy that I am still insured by Asurion (Although I hope I don't need them again!). I recommend Asurion!

We received the new phone in ample amount of time! It was easy to set up! I did have a hard time because I had to call Verizon and their hold time takes forever and the representatives hardly speak good English.

We were greatly pleased with the entire experience. Would definitely recommend your services to anyone who is buying a new phone. We will definitely continue to use this insurance for as long as we use cell phones. Very good job.

Very speedy replacement of my phone that was stolen. Filed the claim on Saturday morning and received my new phone - same make and model - Sunday evening. Wish it had covered my phone case and micro SD card as well! Form online was easy to navigate and fill out. Thanks for replacing my phone so quickly!

Everything was great. Received the phone the next day. The return was just as easy. I will make sure to always keep insurance on my devices. I was truly dreading the process but you made it very convenient and fast. I wish the deductible could be billed instead of paying up from.

It was easy to make a claim. The phone was received in time and everything is working no great. I would continue paying for insurance knowing it is a smooth process in the future. The person who I spoke to on the phone was professional and easy to understand. Thank you.

This phone is okay. Though it locks up on occasion. Still it's okay. I would recommend this service to anyone. I have been with Verizon for the past fifteen years and love the coverage and convince of it. Thank you for protecting it for me...

Fast, easy, and returning it was made easy. Very happy. Will keep. Also the service was friendly and I didn't need to call and make an issue. I do wish Verizon had the right website when I called but that falls on them.

I hade an Iphone break off my holster clip at the dump as I was unloading debris. I did not notice till after I left. The phone was long gone. Asurion expedited the claim well. it seemed to be very straightforward. Good Job!

I received the replacement phone 24 hours after I put in the claim. Verizon set it up for me. I will take Asurion insurance with every phone I purchase as I have lost one and two went swimming with me.

When we were shipped our replacement phone, the white plastic back did not stay snapped on properly. You need to replace the white plastic back to my Samsung s3 because it doesn't stay snapped closed. Please ship as soon as possible. Please, please, please.

I was disappointed in the quality of the headphones that were sent that were supposed to replace my damaged Apple headphones. Their sound is poor quality and it is difficult for people to hear me when I use them to talk on the phone. They feel like they are ready to fall apart. And the seam on the earpieces was hanged and I had to smooth that before I could use them. The charger cord does not work with my life proof case, but most cords don't work with my case. Otherwise a pleasant exchange.

Replacement of my daughter's phone was seamless and easy within 24 hrs. it had been lost/stolen. I suspended service for a month and then when it was not found I placed the claim. Less expensive than I thought it was going to be. Asurion: Great job!

It was a very simple process to file my claim. I received my replacement the next day. The instructions were very easy to follow. The representative that I spoke with on the phone was very nice. He explained the complete process and double checked to make sure I understood.

EXTREMELY POOR Service. Would never want to deal with them again. Had to call several times although was told each time they would take care of the issue and transferred multiple times to end up right back in the same queue!

After my son lost his phone, I contacted Asurion. I filed a claim over the phone and the agent that I spoke to was very helpful and friendly. We got his phone back in just a couple of days. The whole process was super easy and we are so happy that we have our phones insured with Asurion. Thanks!

Very happy with Asurion claim processing. It was very easy and satisfactory. I would definitely recommend it to my family and friends. Great service. Their personnel are very friendly and professional. It is great to deal with such company like Asurion.

Overall, my experience was great and I would definitely recommend this service to others. Every representative I spoke with was extremely courteous and professional. They went above and beyond, and provided me with a very smooth experience. Keep up the good work!

Great Job overall. Thank you for the time and support that was put into making the process of getting a new iPhone. Quick, efficient, and a friendly customer service representative! I would definitely pass on the Good word about how efficient the company works and operates.

My phone was broken and I had so problems with the new replacement phones that I had to get two more phones because the one they sent me were not working well, but I got the new phone really fast. Thank you for fixing my problem.

Very easy to file, I did it online. Filled out the form and the next day my replacement phone was overnight. You guys definitely understand the importance of our phone in our daily lives, and the hassle-free service is a plus.

My phone broke on Wednesday but I didn't get a new phone until the following Monday. I tried filling out the online document but was told multiple times that my phone issues didn't qualify me for a new one. Then when I finally did get everything to go through it had to print off some papers to verify my identity. This is hard to do when you don't have a printer of your own. Then once I got my replacement phone I had to go to the Verizon store to have them switch everything over because I wasn't able to do it myself.

We deleted our cloud account before we sent the phone back. Three times they contacted us saying otherwise and was going to charge us $500. They did give plenty of time to follow-up, which we did and they handled it. I WILL ALWAYS HAVE ASURION INSURE OUR FAMILY'S PHONES. THANK YOU.

I had read all sorts of really bad stories about asurion. I had a great deal of trouble contacting them online and through their website. But once I got a Verizon rep to get an asurion rep on the phone with me, I had a delightful experience. My LG V10 had fallen in water and was totally inoperable. Not only did Asurion replace the unit with the EXACT model, new not refurbished, but it was delivered the next day by express. The asurion rep, a NOLA native, was funny and graciously made it a good experience.

It was quick and very easy to do. The directions were clear and I was able to get my new phone working fast, which I wanted. Everything you need was included too. Returning my broken phone was also super easy, just put it in the bag they sent you and that's it! Voila!

Everything went very well and hassle free. Very pleased... would recommend asurion to everyone, due to the excellent service that was given to me... The instructions were very streamlined and organized and proficient. I'm very glad that I had the insurance, even hesitant to ever purchase it.

Great, speedy, simple method that charged a deductible and sent the new phone immediately. Anyone could benefit from help from Asurion at a time when ones' whole world has 'dropped off the planet' after losing a precious phone. A no brainer.

I received the new device timely and without hassle after my daughter dropped it and broke the screen. It worked well, and was easy to activate. The return was simple with a label and box. I just dropped off in the mail.

I was very happy with person I spoke with when starting the process as well as the speedy service. But, I didn't notice it initially that the flash glass in back was shattered and the performance of the phone seems like a refurbished phone and not a new one. I have photos of the break. Is there anything we can do?

My son dropped and smashed his phone by accident. Having the insurance helped him get a new one right away. Very happy with the service we received. The only thing I wish is that the deductible was cheaper. The Verizon rep was very helpful and friendly and got us through the process quickly.

Customer service very helpful, quick to respond to my questions via email and phone. I would like to screen replacement be something you see right away. I didn't know free screen replacement was an option until after I ordered replacement.

Everything from filing claim to receiving phone service was good. It took exactly how long they said it would take. 2 days. Customer service was really helpful to all my questions in regards to phone replacement. I would recommend this service to all my family and friends. Thanks Asurion.

We have received the replacement of the defected cell phone very fast and the Verizon customer service helped us to make it functional. We are happy that we bought the insurance protection plan from Verizon. Also the customer service of Asurion co. was very cooperative.

Thank you Asurion for replacing my phone so quickly. I shattered the face of my phone & tried to use it for a few months as it was. Someone suggested filing it on my insurance and I'm so thankful it was replaced with a lower deductible than repair costs. I will continue to carry your insurance & hope I'll be in the same great hands as I just recently was. Thanks again!

I love the service. Lost my phone Friday night, made a report on Saturday, received the replacement Monday. Great service. The only thing I would like to change is the price. 149.00 is steep. 99.00 seems more in line for me. Just a suggestion. All in all I want to thank Asurion for my phone and all my info that remained intact.

I'm so glad that we had Asurion to help with replacement for one of our phones in my family. My sons are away at college and it was extremely important that we have his phone replaced for security reasons as well as communication. We will recommend Asurion to all of our friends and family. Thank you again!

The experience was great, always fast and very easy to use. Directions were easy to follow, it arrived super fast and they were nice and courteous. I would recommend them to anyone that has an issue with a lost, stolen, or damaged phone. Pretty awesome!

The phone started having serious issues. I greatly appreciate the very expedient delivery of the replacement phone! I filed the claim and actually received the phone 2 days later. I also appreciate the simplicity of returning the broken phone in the box provided.

Was a great experience, request was generated one day and I received the replacement the following morning. The new phone has worked flawlessly! I would recommend this service to anyone. I was very happy with the instructions included in the package.

I was very pleased with the customer service as well as the quick delivery of my phone! The staff were very helpful in assisting me to quickly get my old phone a new sim card & my new phone on the way to me. I had my phone the next day.

I bought a LG television at Walmart in March 2015 and purchased Asurion extended warranty because I was told that it covers all damages. I filed a claim on October 25, 2016 and it was denied due to the damage was physical damage.

Called to have my daughter's phone replaced. The agent I talked to was professional, helpful, and answered all my questions to my satisfaction. Received new phone exactly when he said it would and had no problem in the setup. Nice service.

Called to check status of phone. Was promptly connected to a operator and had questions answered. Phone was on back order. Hopefully will have new phone soon. If someone reads this please let me know as soon as possible when a new phone will be sent. I currently have no phone.

My phone was replaced quickly. I still think $100.00 charge on a $400.0 phone that is almost 2 years old is too high considering we pay insurance on two phones monthly. You should look over payment policy and base it on age of the phone too. Many times you can a newer phone cheaper than paying your service charge.

Here is my nightmare experience with Asurion. I bought the insurance through my AT&T monthly plan thinking I may need it someday. After two years, my iPhone got water damage so I began the process of attaining a replacement through Asurion/AT&T. The replacement deductible was $95 (not too happy about that) and they sent me a refurbished iPhone which developed internal problems after a few months. I called to complain and requested a second replacement. After numerous phone calls back and forth from AT&T to Asurion, I got absolutely nowhere. No one seemed to know whether AT&T warranty covered it or Asurion insurance claim department covered it. Every call seemed to end up in the warranty department and then tossed back to the Asurion help line and back again to the same waiting cue with an automatic hang-up at the end.

I had my LG X Pad 8.0 tablet stolen. I filed a claim and when I was quoted the deductible for the tablet it was twice the public published deductible for my item and tier. I called customer service and was told I had the wrong information. I told the young lady it was information I had received from Asurion/AT&T and had also located on their website today 11/7/16. The claim deductible they were citing me was 150.00. The document I had listed my tablet at 75.00. I asked the young lady to email me the documentation she was quoting me from. She said she was unable to do that.

I have asked for a phone replacement back in September. I received the phone replacement broken. I called Asurion and they didn't have another phone to send to me. I asked if I could reverse the request. I was told that I could and they gave me instructions on how to proceed. I found out this afternoon that the replacement fee is not refundable! Asurion assumed the mistake. They understand that the mistake was on their end and still they refuse to refund the fee. They insist on sending me another phone. I have upgraded my phone. I don't want another phone. Just want my money back as I was told. I'm not interested in have this review published. I just want to find out how I can contact the people who has the authority to do the refund? It's not fair to pay for Asurion's mistake. Thank you.

I absolutely loved how quick my cell phone was replaced through Asurion - I did not even have to speak to a representative, and doing my own claim online took almost no time. I will be happy to continue to use their services in the future.

I was a bit upset we couldn't replace my daughter's screen on her Motorola MotoX bamboo, but very glad we could get her a new phone. We had great service at the Pascagoula Verizon store where they tried everything they could to get the screen replaced, but we ended up having to replace the entire phone. Thank you.

All of my devices are covered by Asurion and when we have run into problems with them they are immediately replaced. Their respond time is so efficient and effective let alone quick. I would never insure my devices with anyone else but Asurion.

Was provided with stellar customer service when billed for my device after sending it back. My employer was charged and it was concerning, but things were handled with care and ease. The agent I spoke with was polite and got assistance when necessary, therefore providing us with the best customer service we could have asked for.

I pay you $140 plus the cost of the insurance and I am dropped after using it. Doesn't seem right. Just seems like greed. I buy insurance just in case. In this hectic world things happen. Insurance companies are getting larger and larger. I realize that some people cheat the system but most don't. For us that are honest, this seems like we are being screwed. Your service is excellent and your staff amazing. It is your policy with which I do not agree. Yes my wife is a clutz. I still love her and her phone is being velcroed to her hand from now on.

My grandson broke his phone. Luckily I had it insured with Asurion. I contacted Asurion by phone. Asurion began the replacement process. I was notified by email about additional questions that needed to be answered, documents that were required and my deductible which was more than I wanted to spend, but so much lower than the price of a new phone. The entire process took less than an hour and I received a replacement phone, charger and SIM card the next day with activation instructions for the new phone and packaging instructions to return the damaged phone. The service was prompt and easy and their customer service was awesome. Great company!! Thank you Asurion!!

Phone was replaced timely and e-mail communications about turning off "find my phone" app were very easy to understand. Email communication was fantastic. New phone works great. He has now set up an I-cloud account so he no longer loses his pictures.

Crushed cell phone, when found, it was unusable... devastated! Asurion made it easy to call and order a new phone. THANK goodness we bought Asurion insurance! The new cell phone arrived within one day! It was in great condition. Phone works well! Super fast ordering, easy and reliable service. Thank you!

This was a pretty seamless experience. The site is easy to use on the phone and the phone came in is as expected the next day. It came with a refund envelope. Hard to believe but using this site went really well.

Cracked my phone and stopped working. After a few clicks of the computer, I had a new working phone the very next day! I appreciate how quick, easy and hassle free replacing my phone was. The instructions to turn on the phone on were clear and simple to follow.

I have an insurance policy with Asurion to cover damages and replacement of my phones. On October 7, 2016; one of the phone fell and the shattered. I contacted Asurion on their web page site and reported the incident. The company honored their coverage, offered a replacement of my broken phone with another phone (same type and capabilities). They forwarded the phone to me in express delivery arriving the next day. They provided written direction on how to manage the termination of use of the broken phone and the activation of the replacement phone. They also provided a prepaid packaging and instruction to return the damaged phone. Asurion response to my claim was very responsive, very prompt, and very satisfactory to me. I will continue my coverage with this company, and recommend them.

Although the process has become more tedious and the pricing has increased over the past two years - without notice - the results are excellent. This is worth the hassle since purchasing a new phone would have cost more. Thank you.

I believe Asurion is very accurate with your way of helping people with their purchased products. And my experience was over and beyond excellent. The representative was very knowledgeable and very helpful. He solve my problem at record time. And I appreciated his courtesy and kindness in what a representative should have.

Awesome. Loved your service, got phone on time. Everything was great. Call over the phone was beyond awesome. Everything went smooth. It was very fast and the gentlemen was very nice and patient. Very good service. Was beyond my expectations.

My daughter's phone was stolen at school on a Friday. I filed the claim on Friday evening and we had the replacement phone by 9 am the next morning! We were very happy with the quick service and that my daughter did not have to go all weekend without a phone. Definitely worth it!

You first sent me a quite dirty used phone with grubby fingerprints and smudges all over and the screen was not flush all around. Still you sent another one immediately which was in great shape. Overall it worked out pretty well.

Very satisfied with the help given us in getting a phone replacement. They helped us get a new phone in a fast turn around. Very pleased! It was very calming to know that we didn't have to pay several hundred dollars for a new phone.

Thank you, overnighting our phone. It was at our address the very next day and it was much appreciated. My son came to me, his father, bragging and expressing how so very pleased he was and was grateful to have had the insurance covering his phone.

Seeing it is so easy for your cell phone to get lost stolen or break. To be able to go online and report what happened and to get a replacement phone the next day. It's a blessing seeing that I depend so much of my work and life on it. Thank you.

We had a defective phone. The first replacement was defective also. So they offered to send a second replacement free of charge! Third time was the charm! Very easy company to work with! Very pleased to work with someone that didn't give us the runaround! They just wanted to help!

I needed a replacement and when I got the first one the screen was making clicking noise. I immediately called Asurion and made them aware of the problem, they immediately sent out another phone for me. Very satisfied with the service I received.

When I called for advice on what to do the representative was very courteous and helpful in the matter. Told me what I had to do and how she would help me do this. Within a day I had my new phone and sent my old one back. I am so glad I had insurance on it and still do. Thank again for your help.

Contacted and received new phone as promised. The original only one month old had a hairline crack which disabled screen usage. Was able to install info from the old to new myself. Great service and would recommend your company for insurance.

I have had the coverage for several years and recently had to submit 2 claims. On 1 of my claims I received a refurbished phone with a marginal battery. My daughter's phone would turn off every time it was not on a charger. After spending 80 dollars to replace battery have not had issue since.

It was easier than I thought it would be. Put my claim in online and it said to expect delivery of new phone by 3pm the next day and I received it by 11am. It has been working fine. Plus, they give you a 1yr warranty on the operating system and for the internal part of the phone since it's a refurbished phone. I'm very pleased with it and happy that I had insurance with Asurion.

The experience was Awesome. From the moment of calling in letting you know that our phone had been stolen to the moment of getting the phone was a very pleasant experience. I could not have asked for any better. Thank you for being so prompt with getting our new phone to us. Thank you.

I had paid deductible for a replacement cell phone for a friend who experienced a damaged phone as assigned to my account. Replacement was received speedily, as compared to earlier similar experiences. Your prompt service was appreciated and I will promote your insurance policy to others.

Went online to submit a claim for a bad phone unit. It was easy submitting a claim online. Received the replacement phone for one of my end users the next day. Had plenty of time to set it up for him, and got him on his way. Simple and painless for me. Thanks.

I recently had to process an insurance replacement for my phone. The process was very easy and the Rep who assisted me was professional and very knowledgeable about the process. I received my replacement so quick I thought it was magic! Thanks Asurion!

Broken phone needed to be replaced. You replaced without a problem. Great work, thanks. You were fast and efficient and we appreciated the speed in which you took care of our issue. Thank you again for all of your great work we appreciate it a great deal. Seriously cracked screen and phone.

After my Samsung Galaxy S5 was run over by a passing motorist, my phone was damaged beyond recognition. Less than 24 hours after filing my claim, my replacement phone was on my doorstep. Asurion handled and processed my claim in record time. I would recommend Asurion to everyone wanting fast, professional service.

Everything went smooth and a tech support was able to help me file my claim. The only thing I did not like was that I got a refurbished phone. I spend too much each month for insurance to have to spend $200 on top of that for a refurbished phone that takes a couple seconds to load any app. Not a big deal but I can tell this phone will not last very long being refurbished and freezes already with the simplest tasks. My original phone never froze like this one does. Customer service was great and respectful.

My experience with Asurion was fantastic. I lost my iphone 6 and within a day I had a replacement phone in my hands. The process was very smooth and painless. Thank you guys for your great service - keep up the good work!

Beginning to end, great service and quick delivery! Thank you. I'm glad I had the coverage. I would recommend this coverage to avoid struggling to get a new phone. I was a bit worried all was automated but I got it done. I would still rather talk to real person but ok.

Extremely fast service. Had a new phone the next day. Lady on phone was very helpful. Will continue purchasing insurance. I did not think I would ever need to use the insurance but things happen that are out of your control and it becomes necessary. Thanks.

The customer service was great and the new phone got shipped right away! All in all a wonderful experience. I will definitely be using you in the future if needed. I can tell that you take your work seriously. Thank you for being diligent and also being quick.

Quick response and received new phone quickly. It's worth having this coverage so you don't have to spend full price for a new phone. I will always keep this coverage on both phones bought on my cellphone provider.

The clerk at the Verizon store made the process amazingly simple. Your staff was very helpful as well. Simple process and my phone was there the next day. Good experience from a bad experience. It was all good.

I found that Asurion was extremely user-friendly. It took very little time, less than 5 minutes and had simple directions on returning my broken iPhone. There was packaging & proper postage provided. My new phone arrived the next day. I would absolutely recommend Asurion to anyone needing to use their insurance.

It was quick and easy, however, it is also a bit expensive. It was worth having for the convenience and peace of mind. They make it simple, fast and they are friendly. I would recommend it to anyone. The product I received looked brand new, even though it was refurbished.

Asurion simply asked me some questions, sent me a new phone, and asked that I return my broken ASAP. This was nice for me, because I did get a new phone replacement. I am in construction and have broken a phone before, with no insurance. I was just out a lot of money. Now, I have Asurion, and broke the phone again, and it was replaced!

I was very pleased. I had a new phone less than 12 hours from the time I lost it. It would have been even better if I didn't have to pay the co-pay. That would have made the whole thing way, way more great.

I had a great experience with Asurion when our cell phone was stolen. The replacement works well and we received it quickly. Although I would prefer to talk with a person, the automated service worked well for us. It was a positive experience and I would use your company again.

My daughter dropped and damaged her iPhone 6 at the most inopportune time ever. Hurricane Matthew was about to visit NC area. I had to send it to where she was going. She got it right about the time stated in the email sent. We were able to be and stay in touch because of this. Thank you.

The representative was very helpful. Explain to me the entire process of getting a replacement tablet. Also he allowed me to receive the replacement tablet with the hours... That was such a pleasure. I recommend you to everyone. Thank you.

My phone broke and Asurion was right on time to send me a new phone next day, given I had to travel I appreciate the delivery on time very much, my new phone works perfect and delivery was model I order.

Get the phones very quick but they never work good. Got two new iPhone and there was something wrong with both of them. Also had to get galaxy s6 and they gave us one with a bad battery so it last about an hour at the longest. They are great with sending a new one when you call but you should have to call and get a new phone every time they send you one.

Awesome response. Great service. Fast and efficient. Reliable and friendly. Got phone almost after hanging up the phone??? Shocked at the ease of calling in the claim and no waiting or interrogation as if I was criminal for using the service. Had that experience once and found Asurion. Grateful.

I'm through on my phone; that's just the nature of my job. Although I try to keep it safe with a nice case and screen protector, accidents happen. Fortunately, I've use Asurion for the last three years, which covered my last two phone models. During this time I've broken them twice during my work hours and once during my personal life, and every time Asurion has replaced them within a few days! All I had to do was call them up to give some information. From there you will receive an email to print, sign, and email it back to them and pay the small fee ($100 for my previous model and $150 for my current model) then BAM! New phone in my mail within 48 hours! I couldn't be happier. Thank you so much for saving me from some nasty phone-withdrawal-headaches Asurion. Breaking your phone is the worst, but having you there to back me up is a lifesaver.

Everything was very smooth. We reported online (on the Asurion website) that the iPhone was broken & you sent a replacement iPhone that day. The replacement phone arrived the next day (as promised). Instructions were provided & everything was very easy to understand.

I would recommend to friends. They handle my claim fast. I was very pleased. They warned me to get my phone off the find my iPhone twice so I wouldn't get charged 500.00 which was very nice of them. Took me a few times but I figured it out and was able to take my phone off the iPhone find my phone. Thank you.

I am pleased with Asurion. My claim was approved within an hour of me submitting all requested documentation. The phone arrived the next day and to my surprise it was BRAND NEW, not refurbished! I would definitely recommend Asurion to all friends and family.

The service from you was excellent. The response was immediate. The information updates were complete. The delivery process was as efficient as stated by Asurion. Everything I could expect was well covered and accounted for. Thank you very much.

Was fine. Didn't get the exact model of phone that I had (out of stock) but could be due to age of the phone model. In all, the process was good. One negative, not related to Asurion, was that Apple released a software update between my last backup and when I received the phone (span of about 4 days). Since the phone's version of iOS ALSO had to be updated, my backup was worthless. Luckily, not a major blow.

Phone arrived, grandson smiled. Life is beautiful. Thank you so much. He needed the phone for when he heads off to school. What did we do before we had cell phones? They are so important to be able to maintain contact when family heads out to work or school.

Had water damage to iPhone 6 and did online claim for replacement. The process was easy. I was told that it would be a 2 day process to get my replacement - iPhone would arrive in that time and it did and I'm happy.

Very fast and efficient. I loved having a new phone right away especially when needing it for work and everything. It was easy to return my old cracked phone as well. I would recommend to others! The only problem was that my phone was on back order BUT they would update me constantly about it!

Service was quick and without unnecessary bureaucratic hurdles. My only reservation is that my replacement phone is refurbished. I am still making payments on a NEW phone even though it has been replaced. I was not given an option between a new or refurbished phone. It's the equivalent of receiving a used car that has been repaired and may or may not have future issues.

Super fast replacement. Broke my phone on a Monday afternoon and had new phone next day before noon. It was as easy as to go online fill out the form. Scanned in verifying documents and e-mailed back. No wait and no hassle. Simple and easy. No issues.

Got my new phone very quickly which was needed as I have a child and no other way to get a hold of anybody including work just in case if I got called in or needed to be at a different place than I was expected to be at. You got my phone to me faster than it was even suppose to be. I really appreciate it.

This is the 2nd time I've used Asurion because my children dropped their phones. The process is quick and simple and you receive your replacement phone the next day! It is delivered right to your door! The replacement fee is based on the type of phone you have... What could be easier?

Very easy to use. I received my replacement phone in less than 24 hours. I took my phones on to Verizon to have everything transferred properly and then sent in my old phone. Smooth and easy. It could not have been any easier.

Asurion replaced my broken iPhone 6 plus twice, but both were defective replacements. The first replacement would not pickup wireless. The second had a defective touchscreen. The third time it was replaced with a new phone, which works perfectly. Frustrated at first, but ended up very satisfied. Thank you!

I received very quick service, and I am very happy with the results. My phone was pushed into a hot tub by a friend accidentally and so I am glad to have had such an easy replacement process. After a few questions online, some paperwork, and a small fee, I received my new phone the next day.

I dropped my almost brand new phone and cracked the screen. I had my new phone within 12 hours and the whole process was so easy and convenient. I am so happy I paid for the insurance on the phone as it is money well spent and was not a hassle at all to submit a claim and receive my new phone.

Couldn't have been easier! Fast and simple. I was without a phone for a week because everything was back ordered but Asurion did everything they could. They did say they would replace my case but did not. The insurance isn't cheap and the deductible was high but the phone was sent and that was great. Ty.

If I didn't have to wait for 3 - 4 weeks, I might have given it a decent review. Considering I have and pay monthly on the "total mobile protection" plan, and had to pay $200 for a replacement. I'd expect to get it a little sooner than that, especially since I only owe $150 on the phone...

Very simple process to swap out phones and the amazing thing is, no human to human conversation took place!! In today's world, it's hard to function without the technology piece so being done for a day is ok to get a break.

Service was fast and fine, EXCEPT... your shipping method. Your shipper would not return after the first and only delivery, for which I was not home. I was told it was left at their pickup center -- 18 miles away. I told them to redeliver it. After three days and three phone calls, I had to pick it up myself at night and was five days without a phone. Change your shipper!

Customer service was definitely a 5 Star, everything was really quick and organize. Only issue was the refurbish phone that I received wasn't working properly. It was glitching a lot and sometimes the phone would freeze for moments at a time. But during all of the issues, my new iPhone 7 plus came in.

Called and had a replacement within 24 hours. Of course you pay a monthly bill for insurance but you still have to pay a very high deductible... either or they have you over a barrel if you want a phone!

The phone arrived within 24 hours of my request, it was great. I'm happy to work with Asurion because they always take care of my needs. The phone that arrived also is performing well, so this is good. I would recommend Asurion to other friends as well.

Thank you for your quick service. We had the phone the next day!! Lifesaver!! We called to submit our claim late in the evening and were pleasantly surprised when we received the phone the next day. We were able to do it all online, quick and easy!! Thank you so much!!!

Fast and fair. The claim was quick without hesitation due to my problem with locating the phone after driving off with it on the bumper. Pleasant assistance. Nice people to deal with and quick response to my needs. The new phone had issues and was replaced quickly. Only issue was the extra day of receiving a phone with a bad screen.