Asurion Reviews

This is an easy process to complete. The company has a great website and phone menu. I had to actually talk to a person and that was professional also. The phone arrived as promised in a day. It was great! I recommend to insure your phones if you have teens.

LG Phone - Initially there was an issue with phone replacement, but was eventually taken care of. Customer service representative was professional and courteous. Received the replacement phone on the time predicted, and returned the damaged phone in the return envelope provided. Only complaint is that it wasn't explained that my son had 30 days to pay/file a claim for the damaged phone, which caused a denial of the first claim we filed.

Service was pretty easy and over all experience was good. Once I paid the co pay it was a matter of days but there were no like phones available or comparable either. So we received the replacement within 14 days. New phone came with more accessories than the original. Dropped the old phone in the post and all was done. Most everything was handled online, little if any human interaction.

The touchscreen on my son's phone stopped working and Asurion replaced the phone without hesitation. The process was quick and easy. I received the new phone right away and it included easy step by step instructions on how to set up the new phone and clear the old one. They also included a prepaid shipping label to send in the old phone. I am so thankful I had Asurion.

I recently lost my phone and after awaiting a few days, hoping it would turn up I turned to my phone insurance through Asurion. It was very quick and easy to file a claim and within 24 hours I had a brand new phone. What a simple process this was considering how important it is nowadays to have access to your phone.

Our iPhone was damaged and we have insurance. The phone was replaced within 24 hours and we were good to go quickly. We returned our damaged phone and all was taken care of. Great service and quick replacement. Easy process and easy to understand return instructions.

My screen was cracked. I contacted Asurion and explained the problem. For a small fee I was offered a replacement. I set up the new phone with a new sim card. The new phone is not working at 100%... Can it be replaced? Sometimes when I am touching the screen nothing happens, like the phone is frozen. When I am responding to texts or trying to answer the phone, as if I still have the broken phone but a different color.

My Phone had I an incident with toilet water and therefore needed and it was qualified for replacement from your company and it replaced from your company and was without hassle. In a timely manner. Thank you for your prompt service.

My claim was processed promptly and in a professional manner. I would recommend Asurion coverage to any cell phone owner. However I have 2 disappointments: 1) Asurion cancels the coverage after 2 claims within 12 months. 2) The deductible + shipping is a bit high.

Lost my phone one evening, put a claim in in the morning, and had a replacement phone the next morning. It was activated by noon by Verizon. This is the way an insurance plan should work. I would recommend the service to anyone who has a cell phone.

My phone was stolen while on my Greek vacation. Upon my return to US, I called to place a claim with Asurion. I received a replacement phone in two days. The whole process was quick and efficient. The customer service is excellent.

All went well, quickly and simply. My experience was without any difficulty or incident. I had no problems contacting customer service; no problems receiving my replacement equipment, no problems returning the damaged phone. The new device was received on time without incident.

I received my replacement phone within 24 hours as scheduled. The process was smooth and easy to complete online. Asurion replaced my electronic device with no hesitation. I happily recommend Asurion to family and friends. I will continue to cover my devices under Asurion insurance.

Replacement of damaged iPad under warranty was easy with the online submission form. Restarting an unfinished claim was also easy. The claims process and return shipping made it all a breeze. I would definitely recommend having this insurance and was glad we had it to cover the iPad!

The service was great. Even with a short back order, the phone was replaced quickly. Once we received the phone we were able to get it turned on with a little help from customer service. We really appreciated the easy of replacement AND if we had to use it again would otherwise hesitate.

For once I was fortunate. At Verizon they talked me into getting insurance. 3 days later I flipped a piece of farm equipment over and walked away from it. Looked at my phone and the screen was broken. Easy replacement and fast!!! Thanks.

Great service. Great timings. Great customer service. Great people. Get your problem solved with easiness. Best phone people ever... Verizon has chosen the best coverage plan for their business. 149 could be waived sometimes but you are still a great provider.

My granddaughter's phone was stolen and you replaced it with my insurance. Got the new one within one day and she is very happy to have the new phone. Glad to have had your assistance with the problem that we had. Thank you for all your help with this problem.

Really quick!!! Easy to use. Customer service technician was great too. Explanation on how to process was very clear, didnt have to listen to a foreign accent. Wasn't given the runaround and felt they were honest. Glad I had the insurance plan.

It was surprisingly easy to take care of this, which was so nice because I was already very stressed about having lost my purse and wallet, etc. I appreciated how easy the form was to fill out, and I was pleasantly surprised to see my new phone arrive less than 12 hours from when I submitted my claim. VERY, VERY happy customer.

Thank you for the fast replacement of a cell phone in Ohio. The arrangements were made in NC and all was handled very smoothly in Ohio. I would recommend your company to anyone that I know who is purchasing cell phones from Verizon Wireless.

Their service was top notch and new phone arrived next day. Outstanding!!! I will change my other phone's insurance to Asurion and refer this company to my friends and family. Thank you so much for your proficiency and great customer service.

One of our phones fall off of the car roof and was run over. Our phone was quickly replaced. This was very efficient and we received the phone within a few days. The phone was only 9 months old so I was extremely grateful to have the phone covered by insurance.

The process with Asurion was fast and painless. I utilized the online option and it was very user-friendly. Shipping was quick and the reconnect process was very easy. The replacement phone was exactly like the one that I lost. Thank you Asurion.

My daughter was struggling to get her phone to connect to the network reliably. She had been in to the Verizon store but they were unable to help as they said it was an issue with the phone itself. She was upset at the prospect of being without her phone but sent it to you one afternoon. She was delighted to find the new phone had arrived by the time she got home from school the next day!

1st replacement for my stolen Galaxy S6 arrived overnight with a defective camera (all replacements are refurbished phones). Upon notification of issue, Asurion stated that no replacements were available for at least a week. Approximately 7 days later I was told that a phone was available and would be sent overnight express to my home. 5 (FIVE, cinco, V!) days later it arrived at my home with a scratched glass (refurbished, remember?!). Despite the slow shipping, Asurion started contacting me 3 days after shipping asking if I had sent my 1st phone back yet. No one contacted me to tell me why my phone was slow in delivery.

Lost my iPhone 6. Called Asurion to replace it. Took me about 2 hrs of calling different numbers due to my call always being disconnected by them. Then once I finally ordered my phone and paying $175 SMH for a replacement realized it was a refurbished one that started giving me problems the very first day. The phone was extremely hot the first day, had issues with me logging on to my iCloud then it keep freezing on me. Not only that the phone continued to get extremely hot with no reception. I called to complain. They told me I'll be getting a new one sent out to me at my T-Mobile store.

Since May 2016, I opened a claimed because my all in one stopped working and 'till today the issue hasn't been resolved. I have sent it back four times and they have sent it back to me and done nothing to it. Oh yes they broke the front door to it. This is wrong. I keep telling them why do they think people pay for warranties. This is so stressful and wrong for a company to do this. I just want it resolved finally. I have other warranties for other product and is scary because of this experience. I had filed for DVD and was solved. I don't know if because it was something small. They just sent a e-card to buy another but this time I am getting the runaround.

They were very friendly and patient. Thank you. I would recommend your services to everyone. I have had Asurion for many years and really enjoy it. Thanks so much. And I will be recommending you to all my friends and family. I really am enjoying my new phone. It's very nice.

I had a cracked iPhone screen and it was so bad I couldn't use my phone. I got the new phone the next day!!! It was awesome!!! Thank you so much for helping me keep in touch with my family and friends!!! Def recommend this service.

Had to print online form to complete and return rather than fill out any customer/phone owner information online. The extra step was a nuisance and unexpected; nevertheless, the filing a claim and obtaining the replacement phone was an ok process.

I received my replacement phone faster than I expected. I am very happy with the service that I received. If someone is offered this company to cover this phone I would definitely recommend this Asurion to a friend. I love the service but hopefully I don't have any more accidents with my phone.

The first phone you sent didn't work, so we had to get another one. It had all kinds of issues. It wouldn't even turn on. I would of thought that would have been checked before it was sent. This new one so far is working fine. They both came really quick after we ordered them which was nice. The online order was very easy to fill out.

Returned an iPhone that was damaged. I contacted Asurion via Verizon website. Filled out a simple form. Then received instruction. It was very easy and clear instructions with speedy service. New phone replacement arrived within 2 days with no problems and included return shipment label to send damaged phone back. Simple and easy. Thank you.

You were fast and reliable because I use my phone for work and the turnaround was great!! My refurbish phone was in excellent condition and I was up and running by the next day. Thanks for all your help me and it's way worth paying insurance on your phone.

We a lost phone, needed replaced. Thank you for your very prompt handling!! I didn't expect to receive the phone the next day!!! And the replacement phone is in great condition. Thank you again!! I hope everyone receives this great service.

Very satisfied. The online claim form was easy and convenient. Wasn't happy that I still needed to pay different fees when activating the new phone. It took 2+ weeks get the phone but I am sure that was not your fault and due to Samsung and the 7 recall.

I am very satisfied the way Asurion has handled my claim. They are precise in their customer service and attention to detail when it comes to making sure their customer's claims are fulfilled in a timely manner. Asurion's delivery process is spot on!

This is the second time I've needed to replace one of my phones under warranty, and the process couldn't be any simpler. Less than five minutes of filling out information online and my request for replacement was submitted. New phone was in my hands in 24hrs. Very user friendly, and very expedient.

The only problem was you had to send three cell Phone because the first two did not work and Verizon could not get them to work. Customer service was very good and Verizon was helpfully doing the whole process. Thanks for your help.

My charging port broke on my phone somehow and you made the claim easy and I received my replacement phone in no time. I never have a cell phone without insurance these days and you make it easy when I needed it.

Phone arrived within 24 hours as promised. Great service. I would highly recommend this insurance to everyone who purchased a phone. The person I worked with was very kind and helped with everything. Thanks for the prompt service. I will always have my phone insured by Asurion.

Recently my daughter dropped her phone and cracked the screen. Asurion replaces the phone within 24 hours. They did an outstanding job! I will use asurion again and recommend it to others. Thank you asurion for your help and support. Thank you.

For $200 we got a new phone overnight. Well worth the $12 monthly fee. Just sent the old phone back in the provided envelope and that was that. Had to make sure that the find my phone feature was disabled before returning the old phone or could face up to $500 charge.

My son Note 3 was damage beyond usable so he needed another phone which was handle pretty good. The phone was received very quickly and I was impressed because it was also a 3 way conversation. The transfer between different operator was also good because you usually get dropped.

My phone was damaged when my family and I are out and my daughter knocked over her drink on my phone. I received a quick replacement. It was easy and gave me peace of mind! I would definitely recommend to everyone. Without it, I would be devastated. Thanks!

The service was great. I was told this phone wasn't available. It would take about of week to get one to me. Well the timeline was on the money. About week went by I receive my phone. Everything that were told to was done. That kind of service don't happen every day so thanks Asurion for being honest and customer service. You're the best. Thanks.

This happened on a Friday. From past experience I was aware that it would be a few days before I got a phone back. I could not be without my phone for that long AGAIN! So I decided to upgrade through Apple and use the Apple insurance. You really need to offer overnight replacement even on weekends and 2) streamline the claim process.

All went well. Second phone was very good. Wish first phone was better - it did cause some small problems having to go thru getting second replacement. The requirements for such a detailed description in this survey is excessive. There are times when few words tell experience. It can cause survey to not get filled out.

Called with concerns about my phone I received under insurance. Staff walked me through a few troubleshooting steps, determined phone should be replaced under warranty. Great service. Easy to talk to. No hassle. Tech was personable when I approached them with my issue.

I was very impressed with the speed with which I received my replacement tablet. I even lost the return envelope and had to call to request another. However when the second return envelope came it was obviously for a phone, as my tablet would not fit inside. Not to worry though, I was able to wrap it around my tablet and secure it with tape. It still shipped beautifully. Thank you for a very positive experience.

The replacement of a phone that was damaged was very simple and user friendly, the phone arrived as promised. The activation and returning the damaged phone was a very simple and easy process. The phone that was sent as a replacement was in new condition and the same model that was damaged.

I had a problem with my phone and it didn't work. I called in, made my payment and got a new phone. I received the new phone within a week. The new phone was taken into the Apple Store and my phone was working within a few minutes.

It is the best insurance company and they have very good service. They offer solutions to the questions I have & any problems I have. I did the right choice in switching insurance companies. Very good price. Overall very good insurance company.

I started the claim late in the afternoon to replace my phone thinking it would be a couple days to receive my new one. I even dug out an old flip phone to make sure I didn't miss any calls. I was surprised that the operator said I would get the phone the next day, and still had my doubts. Sure enough, the phone was at my residence by mid day the next day. A very pleasant surprise.

Thank you for all of your help. Everything was made simple for my phone replacement. My phone arrived with little delay. The setup instructions were easy to understand and I only needed a little help which I received through my Verizon store. Thank you again.

Excellent service quickly and easily to handle with them. I'm pretty pleased with Asurion's service. My phone was lost. I reported the same day and the next day at noon, and had a new phone. Thank you for the great service you provide.

Easy to use. There is a deductible, so be super careful with your device when it's new. It beats buying a whole new one though. I dropped mine when getting used to the new size, which shattered my screen.

You could not have made it more easier if you tried. Thank you for not only expediting all formalities but all over Customer Service and processing... Can't believe I have to type 40 more words to submit this form but hey, whatever.

My phone was dropped & screen destroyed beyond repair. We spoke to a representative at Verizon, who called & connected me with an Asurion rep. A new/refurbished phone arrived next day with return instructions - super easy! After paying the deductible, the replacement phone was more affordable than opting for a Verizon upgrade since it was out of contract. I was pleased with the service, (including Verizon store & Apple iCloud support) - and this option saved money. Thanks!

I filed a claim on a damaged phone and received a replacement by 2:30pm the next day. This was only about 18 hours after the claim was filed. I also noted an improvement in the documentation that included a means of contacting Asurion in the event there was a problem with the replacement phone, a problem I have had on previous claims.

I lost my phone and called them. They were very nice and helped in every way they could. I had my new phone within 24 hours. Thanks! My phone is a big part of my business. Being a owner operator without a phone I can't get my loads or keep in contact with family and friends.

I did have to send back two of the replacement phones I received. I was not happy at all. Both iPhones that I received had screen response issues. After speaking my mind about the two phones not working and taking time off of work to wait for UPS, I finally received a NEW iPhone and an upgrade from my prior Apple device. I did have a few problems but in the end, Asurion made it "right". I am satisfied and must say the replacement deliveries were the next day.

Although it cost me $150.00 I got my new phone within the promised 24 hours and it worked like a charm. I am very pleased with the program and the process. I suppose you get what you pay for and overall it was a 5 out of 5. Very good.

I submitted and filed my claim using the online website. The process was very easy and quick. I received the new phone in two days. The instructions on how to return of old phone were very clear and easy to follow.

You guys are great! I needed a new iPhone because my original fell into a lake and by the time I was able to retrieve it, it was no longer functional. I made a claim and within 48 hours I had a new replacement phone. Thank you for all you do to keep my family and I in constant telephonic communication.

Being able to go online and fill out the needed info was so easy! Thank you so much for streamlining the process and replacing my phone so quickly! You guys are awesome and it's a small price to pay to get back into my "groove" again!

Received new phone the next day! With the new phone, very easy to follow instructions regarding how to return the damaged phone as well as an envelope for its return were provided. We were happy with the quick response.

I couldn't be more satisfied with the way my claim was handled. Everyone should purchase the insurance on their phone unless they would rather just buy another! Lol. The whole process was simple and didn't take long at all. I wouldn't purchase a phone without it.

Process was easy, fast, and efficient. I had no trouble with accessing the forms online, completing the process, and receiving the replacement phone. I highly recommend this insurance to anyone who has issues with a lifestyle in which a phone can be damaged.

The customer service I received was very nice. The only problem is the phone I got was a refurbished phone and has spots on the screen that do not go away. I just deal with it. I was thankful I had the insurance because I could not afford another phone. I just feel that since the phone I had originally was brand-new that I should've received another new phone.

My phone was broken on a Saturday evening and the replacement device was delivered to me Tuesday afternoon. Great turn around time. This phone works great and I have had no issues since receiving. Glad I have the insurance, as it's completely worth it.

I was devastated when my phone got broken. When I took it in, everyone was very kind and understanding. They checked my records, filed my claim, and in no time at all, I had another phone and was back online. Thank you so much.

Great customer service and very satisfied!! I had to have phone delivered to a different location. 1st phone was lost in transit however called and they replaced phone immediately with no questions asked. The phone was received within 24 hrs.

It was fast. Friendly customer service people that went through everything with you from that ** in your iPhone off to my app find my iPhone to take off to go shut it off but very helpful. Had everything done. I had my phone in a couple days. Appreciate it. Thank you.

So I been paying the monthly fee to WIND and then my phone gets wet. It is a SONY Experia AQUA 4 and it gets a small splash and then it does not work again. I call Asurion and they apologize and offer to send me a new phone. (ASURION NEVER SENDS NEW PHONES. THEY ARE like NEW so REFURBISHED.) I ask the lady if I need to send my phone that got wet and she told me NO. So I toss it because it's been over a week and it's been in rice and it still not working. So two days go by and I call ASURION to ask about the phone they are sending and apparently they did not put the request in. So I asked them to make sure it goes through. So four days pass and I get my phone and there is an envelope in it and I am curious so I call to ask if is in case I do not like the phone or if it breaks. The customer service tells me, "No you must send the damaged phone".

Everyone was friendly and straight to the point. They did not waste time and answered each question I had to ask. I definitely recommend them to anyone. The delivery was much quicker than expected. Asurion is a great company to get what you need done.

Fast, easy, and good customer service. Would recommend to others. I would have been lost without next day service. Service rep it happened. That is my idea of good service. Going that extra mile. I don't like your review process. It needs to be shorter.

Very fast & helpful. Customer service was good & the new phone was in good condition & worked fine. It is best for the account holder to process the order per my son could not or did not have all of the information that was needed.

I was sent a defective phone in replacement of my old iPhone 6. I didn't notice it was refurbished until a few days after I received it. The device they sent me didn't work, and I had so much trouble working with them and UPS to get a new one sent to me. Hours of calls back and forth, one not knowing what the other was doing. But most importantly, their technology is all refurbished, and not refurbished well.

Asurion is at best complicit in fraud and at worst perpetrates fraud directly. Yesterday we suddenly discovered a $199 charge on our credit card from Asurion, a company we had no prior contact with. We did not consent to any transaction with them, let alone had ever heard of them. Apparently Asurion (or someone unbeknownst to us) set up an account using our credit card information with an outdated mailing address.

I have used Asurion a few times and each time that I do the phones are flawed. This time it was scratched and the phone freezes. Last time the phone froze as well. I am disappointed by their efforts to solve this problem for me. They act as though I haven't paid them 200 for this refurbished phone and $10 per month. I think I need to switch to a new phone brand that has a better insurance program.

I cracked my screen so I called Verizon to get the insurance companies number, they provided me with it and it took 6 different times to get through their automated system. It couldn't recognize my number so instead of transferring me to a live person, it made me hang up and keep calling. I finally got my mom's number to work and spoke to a man that DIDN'T KNOW THEY HAD A PROGRAM TO FIX SCREENS... what kind of employee is that? After 15 minutes of talking to this person I called Verizon who said they also had no idea this company did that when my brother had a service tech come to the house a month ago to have this done. Verizon connects me with a woman that says "Not a problem. Let me help you." No phone time is an hour with these people.

I have had Asurion as a part of my AT&T plan for as long as I have had AT&T - 10? 11? 12 years? I have had up to five lines on the account and have had to use this insurance policy multiple times. Honestly, it has to be over a dozen claims. I have always been satisfied with their service and professionalism. I recall once, I was vacationing in a different state when my phone broke. Asurion, by policy, claimed they needed to send the new device to the address on the account. A manager at an AT&T store in that area helped intervene with verifying my identity and Asurion felt comfortable processing my claim and mailed my replacement device to my hotel. That was the Asurion I loved.

I sent in my Note 4 which was having issues. They sent me an S6 Edge which is nothing like my Note 4. When I complained about this they said it was all they had. I kept the phone even though it was messing up. Not as bad as my Note but still bad considering I just got the device. I sent it in to AT&T's warranty department. They gave me a bill of 600 because they said the device is missing its liquid damage indicator, which I recently learned is where the sim card tray is. I complained to AT&T that I did not remove it and since the phone has no liquid damage they should not be charging me. The said since it's missing The indicator, it's been tampered with. They said I'd have to talk to Asurion to remove the charges. I talked to Asurion and they said not their problem talk to AT&T. Both these company say it's not their fault and I'm stuck with a $600 charge I can afford. I'd advise you to not use this company.

I filed a claim with Asurion three weeks ago for a Galaxy Edge. It has been on backorder. Asurion continues to tell me that it should come in within 3-7 days. Luckily, I have an old iPhone that I can use as an iPod (it's from a different phone company than mine), but I am not able to have a phone that calls. I pay insurance every month. This is ridiculous. Furthermore, I will have to pay the entire $200 deductible even though the service from them is unacceptable. When phones are on backorder, the least Asurion could do is adjust the deductible or reimburse the insurance that I have paid apparently for NOTHING! Why do they offer a service when they cannot follow through with it!? I am disgusted.

I lost my phone at the end of August and went to cricket to buy a new one. They told me to file a claim and gave me asurion's number. When I called I got the runaround but finally everything was settled or so I thought. I excitedly waiting for my phone to arrive on September 2, but they gave Fedex the wrong address. After trying to change it with them, I was told to call Asurion because they were the only one that could change it. Once again I was given the runaround and even hung up on. Finally someone decided to help me, but by then I just wanted a refund. Seven to ten business days and then two to three weeks later no money. I have a new phone with a new company and when I called just this morning they said because I wasn't with my old company they couldn't give me a refund. BBB needs to remove that A+ rating because they don't deserve it.

My daughter's phone was stolen at a park. I put it in lost mode and after 2 days of hearing nothing I submitted a claim. Asurion sent a replacement immediately, which cost $225, and they dropped our insurance because it was the second claim within 12 months. About 2 weeks later the original phone was found and returned to us. I never expected to see the phone again so did not keep the box and return label from Asurion. I called Asurion right away. I was told they would send me a new return label, would refund my money when the replacement was received and would reinstate my insurance. They only thing they did was reinstate my insurance. They never send the return label.

I had the new phone for 1 1/2 weeks and the phone stopped working. Asurion is charging me another $150 deductible to replace it and Verizon won't help. I spent over an hour on the phone with both Asurion and multiple people. This has been an extremely frustrating experience. Leaving Samsung, leaving Verizon, canceling Asurion.

I called Asurion to explain that my son had decided not to use the replacement phone that he was sent. He decided to pay and have the screen repaired instead. I returned the phone within a couple of weeks but never received the refund. My son had decided this before even turning on the phone. The phone was never used and placed the phone back into the box. When I called Asurion, there are no prompts for you to get customer service except to file a claim, so I used the prompts to just get a person on the phone.

A few months ago I cracked the screen on my Galaxy S4 – I have had this phone for a while and many generations have come since this one. I have paid for insurance on my phone for years and maybe used it twice each time paying a deductible so I am not sure what the monthly fee was for... I received the "reconditioned" phone on 10/13. While the phone looked like all was well it came with someone else contacts on the phone. (Flag 1) I contacted Sprint and they walked me thru resetting the phone to factory settings and then told me to go online and activate it. (Flag 2) I went online but I kept getting an error. I called Sprint back and they had to manually activate the phone. (Flag 3) I began using the phone but was having a hard time with the WIFI and other phone functions.

Let me start first by saying that I was so scared about how my experience might go with Asurion because I read all of the reviews and it seems that people have had almost nothing but horrible experiences. I was blown out of the water and the service I got was nothing what I expected. I have had to file two claims with Asurion. The first was for a Galaxy S3 that I had to replace through warranty back in 2013. That in itself was a completely smooth process, I didn't even give it a second thought. I received a refurbished device, exactly the same model and color as my previous one and it worked great and there's nothing more to really say.

I had to request 3 phones within a year from Asurion. The refurbished phones they send you are not efficient and do not work properly. The service is disappointing and they are not flexible. I would advise anyone to purchase AppleCare or another insurance company for cell phones.

Price goes up without notice, would never had purchased if I had known it could go from $50 to $225! They lost all my daughter's information when they attempted to do a backup because they insisted on doing a factory reboot before they would replace the phone. Inconsiderate and very rude tech support.

July 21st: Phone was lost but had insurance. Cost of replacement phone went up (they said) to $250 instead of $50. Phone was delivered and worked 1 month. August 30th: Touchscreen on 1st replacement phone stopped working which made it useless. We had to find an alternative way to delete information on old phone since it didn't work before returning it (or they charge you $300 to delete your information). New phone (so they said) was received September 1st.

I have been paying insurance premiums through Verizon to Asurion for at least three years. First phone was replaced, with a $100.00 deductible. The replacement model was a different one from my original phone. The phone they replaced it with has now developed issues... Will not keep a charge. I went to my local Verizon store, and a very nice gentleman tried to assist me to get a replacement. He spent about an hour and a half on the phone, and online, with Asurion. In the end they refused to do anything because they stated it is out of warranty. Why have I been paying for insurance all this time then??? One Asurion rep was so rude she actually hung up the phone on the Verizon rep. I am still stunned by the complete disrespect shown by Asurion.

These guys are one of the nicest companies I've ever dealt with!! They allow customers to get brand new phones for replacement devices and that's something not even Verizon allows! I officially love these guys!

Brought iPhone 6+ to Sprint store, tech said he thought it was software issue. Took the phone to Apple store and they opened the phone and checked it out and said it was the logic board. Sprint's insurance company Asurion said if it's the logic board is damaged phone there would be a $200 deductible to replace the phone. Apple said a failed logic board is not considered a damaged phone just a failed phone. i.e. there should be no deductible. Apple said if we had Apple Care they would simply give me a new phone without any charge. Mmmm wonder who will get my insurance business next time. Apple Care, ya think. If I could give Asurion zero stars I would but the system won't let you.

Tried to file a claim for a broken Galaxy S7, but it's out of stock. What good is an insurance company if they cannot fulfill their contractual obligation? The online representative was a total joke. No assistance at all. I will never use this garbage heap of a company again.

I paid for insurance for the past almost three years. I filed my second insurance claim for my Galaxy S6 Edge and it took 2 weeks to get my replacement phone, ok, that's whatever. I've had this phone for a couple months now and I constantly have to restart my phone, the camera has these little blue dots that show up on the screen like it's been damaged and the battery life for the phone lasts 3 hours. I brought it up to Sprint and they told me that all insurance claim phones are refurbished.

Horrible customer service. Not helpful at all! Multiple attempts to have my phone replaced. Had to go to the sprint store on 3 occasions in order to get my phone replaced. Actually Asurion customer service rep hung up on sprint's customer service rep when asked for her ID.

Asurion insurance is likely not worth the investment. You pay for the insurance, pay the deductible and in exchange for your new phone, they could send you a refurbished one. I had a new Apple iPhone 5 that experienced some water damage. Asurion could not repair the phone. It had to be replaced. In exchange for a new phone, they sent me a refurbished unit. The insurance carries a $149.00 deductible and costs $84 per year. Do the math. If you are paying $84 per year and you never file a claim, how much has the insurance cost you. In 5 years time, you will have invested $420. If you eventually need to file a claim, and the phone needs to be replaced, you will be charged a deductible (mine was $149) and the replacement unit could be refurbished. Maybe paying for repairs when they are needed makes more sense.

My iPhone 6 blew up in my Mophie charger in a hot car, so I sent it to Asurion. I received an old phone that barely charges. Three months later I bought an iPhone 7 but wanted to trade my refurbished one from Asurion in for a $650 Verizon credit. The phone is on a lost/stolen list and can't be traded in. No one at Asurion will help me or my local Verizon office get the phone off the list. We have tried for 6 days. I have a $650 paperweight! I will never buy insurance from them again. Stay away from them!

Back in March 2016 we had an issue with one of our AT&T phones, so we called for a replacement using our Asurion insurance policy for which we are billed monthly. As luck would have it, we found our way to an AT&T store prior to receiving the replacement phone. As it turned out - nothing was wrong with the phone - it was the user which was malfunctioning. Since our old phone was working perfectly, we returned the replacement phone the same day we received it.

I recently tried replacing my LG V10 through Asurion online. I answered all their questions only to be told at the end they wanted to replace my V10 with a Samsung S7. Not sure which version. Now I paid almost 800 for my LG. I paid the 11.00 a month for the insurance. Only to be told I couldn't get my phone. The Samsung isn't even comparable to the LG. The LG is faster, has a better camera, twice the built-in memory, bigger screen with a higher resolution. And a second screen for most used apps as well as a always on clock. The Samsung isn't even close to being half the phone. So why is it Asurion thinks it's ok to give me a phone I didn't want to begin with as a suitable replacement for a much better phone. This should be illegal. Extremely dissatisfied with this but I guess when your pretty much the only game in town they can give you the shaft as much as they want.

I had filed claim on iPhone 6 lost/stolen. The policy says it will take 1-2 business days and it's being more than 1 weeks I still have not received my replacement device. Customer support had once put me on the automated messages and never replied back "Sorry for the delay, I will be right with you."

I have been paying monthly for their service for the past 3 years. I recently cracked my screen and placed an order for a new phone. I received the refurbished iPhone and it was not working. When I contacted Asurion they said they would send out a new phone. The phone never arrived. I then took the refurbished Asurion phone to Apple and they were amazing, and replaced the phone, and apologized on behalf of Asurion. Asurion now does not want to apply a refund as they say I did get a new phone from Apple and they want me to return the phone I gave to Apple as well as send them the phone I have from Apple to send me another likely broken, refurbish crap phone.

I have spent over 5 days, 7 hours of my life that I will never get back trying to get a phone that actually works through T-Mobile insurance program. This company should not be in business at all. I have been lied to, hung up on, called and get a different person every single time, no one knows what the heck is going on, all supervisors should be fired. My son broke his phone, they took my $175 immediately for the deductible and it's been a horror story since. I received a replacement phone that took over 5 hours to try and get working only to have the phone not work, sent the phone back immediately the next morning, gave tracking number and for 2 days no replacement phone has been sent.

I bought a "Visual Land 10" android tablet" from walmart a month ago for $98, and paid the extra $40 for a 2 YEAR WARRANTY. I was told that the warranty protected against everything except theft or loss. We; after a week of having it, I dropped it and cracked the screen, so I called the product care plan customer service number and talked to a lady and told her my problem, she ASKED ME WHAT KIND OF DEVICE I HAD... which was a VISUAL LAND 10" 10SE ANDROID TABLET... She filed my claim and told me they would get it taken care of and send me another tablet.

I submitted a claim for a broken phone on June 21, 2016. I received the new phone promptly. I took the new phone and the old phone to Best Buy to have them facilitate the transfer. The Best Buy guy told me that my phone wasn't actually broken and he was able remedy the problem for me. I returned home and called Asurion to tell them that I did not need the replacement phone after all. They instructed me on how to return the phone and told me that the deductible of $99 would be refund in one to two billing cycles. I understand that even though a refund might be made before that time, I'd need to wait for my bill for the refund to show up.

I took the replacement phone that I received from Asurion Cell Phone Ins. that is with ATT to transfer information to my new phone. I went to the Apple Store to have it done. The Apple tech was quite surprised of the "new phone" I received. He told me to get another phone. The phone had problems: 1. The auxiliary jack was bent. 2. The device enclosure is slightly bent. 3. The display case was separating. What kind of crap is this? I also understand Asurion Phone Ins. can send a new phone of course, at their discretion. Who are they? Jury and Judge to what will happen? They sent me a BROKEN REPLACEMENT PHONE! A Genius Bar Apple Tech who helped me told me. When this kind of idiocy is happening? To show off a good phone you should always be assured "YOU ARE IN GOOD HANDS!"

I am doing this review because I'm not satisfied with what's going on. I have only been with AT&T as a phone carrier since about 1993. I have had a great experience with them. My issue is with Asurion insurance. I truly believe that I'm being sent phones with defects. I purchased a LG Optimus Pro G phone through AT&T in Feb. of 2014 and entered under a 2 year contract. My original contract expired years ago but I still stayed with AT&T. However, since I was doing an upgrade after having my phone for years I did enter a contract that got me the LG at a cheaper price. This phone had to be replaced through Asurion around May the same year because of manufacturing defect. It was searching for a lost phone that was not lost causing outrageous charges on my phone bill.

Asurion phones are refurbished, they are not new and cameras don't work right. They are also phones on black list. Refurbished!! Refurbished...

Purchased a Whirlpool appliance gas hot water heater, bought the 7-year protection for parts and labor through Lowe's service plus/Asurion warranty. We have had a repair every year and one 2 times in 2015 after being sold a defective product from Lowe's. This "Protection Plan" is a total sham. They send techs to do the repair who arrive and refuse to do the repair. They also schedule appointments and then the contractors we called to confirm the appointment claim they don't even work on gas appliances. We literally end up going 5-14 days each year without hot water and no one will help us out. This company lies and is a total gimmick. Do not waste your money.

Don't waste your time with paying extra for insurance for mobile devices. They will find a way around filling your claim every time. Their customer services reps are beyond rude, unprofessional and don't have a clue what they are doing. I dropped my phone in the phone, and they made it impossible for me to file a claim. Another time, I dropped my phone and cracked it. Again, they made it impossible to get a replacement. Each time I went to apple and just replaced device through them. So don't waste your money!

I purchased a Asurion insurance plan at WALMART on a Sky Viper Drone model S1700. The Drone malfunctioned the very next day. It flew away. Asurion would not honor the warranty because in their words I lost the drone. No I did not leave it at the park or forget it, it flew away over the skyline and out of site. That is a malfunction.

Submitted a claim with Asurion regarding a replacement phone due to a cracked screen. The process was very simple on the website and the customer service reps were very nice, efficient and prompt. After the claim was approved I sent the deductible of $200.00. Received a e-mail, the replacement phone will be sent the next business day and it was. What a great company and service I thought.

Got insurance through DirecTV. Lightning strike. They say they will repair or replace with same kind. I had a Netgear Nighthawk r8000 wifi router ($250.00) had receipts. They paid $65.00 only after I had to pay $50.00 deductible. (They say the average router is worth that so it is a replacement.) Back TV had back blown out at aerial connection from lightning. Would not cover - physical damage not covered no matter what the cause. Front TV took almost a month to repair. Also beware small TV have to be sent to them. Also they did not want to cover my 46" tv because it was mounted to the wall and they only send out one man so the tv has to be free standing even for a home repair. Beware - many loopholes and unwritten policies. Beware.

Today I'm here to express my disappointment for Asurion Insurance company. Through phone companies they have an insurance plan. Sprint is the company I am currently subscribed to and the coverage was $13 per billing cycle. June 6, 2016 (23 months into my 24 month agreement) dropped and cracked my screen. I filed a claim for a replacement phone through Asurion online claim filing system phoneclaim.com. A day later I hear news of a new Samsung Note 7. So now I'm contacting Asurion by phone to cancel my request because a newer Samsung Note 7 is being released in August 2016 and my current phone could still be used. Asurion representatives informed me the phone was sent already but once I receive the device it was OK to return and expect a refund in around 5 business days.

On September 14th I filed my claim with Asurion. I was told I would receive my phone in 2 days. Then after 2 days, I checked my email because I hadn't received it. They were requesting either my ID OR my phone bill. That was fine. I faxed my ID, didn't hear about the process for a couple days, called and they told me to email my ID with additional information. I went to track my claim yesterday and it said I need a phone. I've been without a phone for a week now. If I wouldn't know what terrible customer service had I would have paid the extra 100 dollars and just got my screen fixed that day. I wouldn't recommend getting insurance through them. You only have to pay a ridiculously high deductible for insurance especially if you have an older phone, I luckily didn't, but I've already paid in triple my deductible.

I'm trying to log in because AT&T customer service told me this would be the best and fastest way to get my daughters phone fixed. I get to the "log into your AT&T wireless acct" and it says I put in the wrong user ID/password! Then I proceed to log into my AT&T account to make sure... Nope. I know my username and log in, and it won't let me log in!!! THIS IS BEYOND FRUSTRATING!!! Ready to just pay the $125 to Apple to just fix the damn phone screen.

My phone fell and cracked in January of 2016. I called Asurion and did my claim with them. They sent me out a phone and the first day I wasn't there to receive it. FedEx left a notice saying that they would return. The next day, I never got a notice on the door. When I contacted Asurion in regards to it they told me that someone had signed for the phone (mind you, I live alone and didn't sign for it) when I asked what to do next they then told me I needed to contact FedEx and get a copy of the signature. When I asked for my money back because at this point they had already charged me the $200 deductible they refused and wouldn't even send me a new phone.

August 24th, I went to the Sprint store immediately after breaking my phone. After filling out all of the paperwork, I watched the staff fax the claim to Asurion. I was told I would receive my new device within 2 days. Having received numerous excuses as to why my phone wasn't delivered, I returned to the store on August 29th. Sprint staff provided evidence that the original fax went through. They emailed me the information as well. I've jumped through every hoop Asurion put out there only to hear the response "we haven't received your paperwork." Repeatedly, I asked for an email address so I could forward them the affidavit I had already filed. Repeatedly, I've been told ASURION DOESN'T ACCEPT EMAILS!!! Faxes and snail mail they take, but anything that would prove they're an actual 21st century corporation or provide the consumer with evidence of Asurion's bad behavior or incompetence is unwelcome.

I broke my HTC one m9, called into Asurion and was told they did not have my phone in stock anymore, but nicely offered to upgrade me to the newer HTC 10. I would be charged $250 on my next bill. 24 hours Purolator drops me off a box with a used Nexus 5x in it. My phone was 64 gig, the Nexus was only a 16 gig. I immediately called to report the issue and was told they would send me out the HTC and to send back the Nexus. Monday I received a replacement. It was another used Nexus 5x, but this time it was bricked. Bootlooped until its battery died. I called Asurion again to ask what was going on, and to tell them that I couldn't send back the first Nexus they sent me because I needed a working phone.

I had my iPhone 6s plus for one month and they implied by paying for the insurance that they will give you a new phone but I got a refurbished iPhone 6s plus... the refurbished phone will have potential damages to it because that phone was recycled. Then you will have the same claim to be filed again. Why am I paying installment payment to a refurbished phone and then had to pay a deductible? That is ridiculous.

I have Verizon and they put Asurion on my phone payments without even asking if I wanted it. I tried to call Asurion to cancel it and was on hold for literally 23 minutes, with every few minutes the woman who originally answered come back on the phone to say the person who handles this will be able to take my call "soon". I ended up hanging up after 23 minutes because it was ridiculous. Helpful tip to anyone in customer service: if you know the customer will be on hold longer than 5 minutes, either tell them, or admit that no one can take the call and to call back later. I would have been far less annoyed. 23 minutes and I didn't even get to cancel their terrible money-hungry insurance that has no way of being cancelled online.

I requested a replacement for my iPhone only to find out that my original phone was in good working order after all, and I was instructed by the company to go ahead and return the replacement and I would be receiving a refund which would be reflected on my AT&T bill. Well, after two months I've never seen an adjustment to my bill, only to call the company on Sunday to find out that they never processed the refund. I was assured that I would receive a refund and that it would be reflected in my AT&T bill within five working days. Guess what it hasn't happened! I decided to take to social media to complain about the problem. I was told once again that I would receive a refund and that they would expedite it. Guess what? I've heard that bullcrap before!

I called in to report a mishap with my HTC where I had dropped it and the screen had broke. So, I went through the process of giving all the information on the receipt and then they told me I had to send them a receipt and in the plan all you have to do is give the information. After weeks of jumping through hoops they said they sent out a tracking label and still now nothing. I don't appreciate the run around. I paid for the plan. I am not going to do their job also.

I purchased an upgraded (IPhone 5s) through AT&T on 12/21/14 and also purchase the insurance for the phone. The lady that assisted me set up the wrong phone for the upgrade. Not realizing at the time she also set up the insurance for the wrong phone as well. Fast forward to August 2016, the phone was accidentally dropped and the screen was shattered. I called AT&T to submit a claim and explain to them that the insurance should have been on the IPhone 5s.

I got the suggested insurance through Verizon, Asurion. My LG G4 stopped working back in July. I called Verizon, they asked if it had any water damage. Yes it did from 6 months ago. My phone just quit working that day. I was sent over to Asurion. I was sent a refurbished phone and had to pay $150. My friend's phone did the same thing the next week. She did not have water damage, she had to pay $350 to upgrade her phone. I did some research and found out that this is a known problem with these phones. Last Thursday the replacement phone just quit working for no reason. No water damage. I called Asurion, spoke with the manager Deanna. She asked me my information, told me that my phone would be mailed out right now and I would get it the next day.

Joined at&t in 2007 when at&t has an exclusive on the iphone 1, I have been a customer with at&t for about 9 years. I have insured my for phone for the past 9 years. The only time I have ever made a claim was in July. Asurion had send me a replacement phone and deduction $100 for deductible. Within a few weeks, the replacement phone died. Instead of filing it under the 30 day warranty. Asurion treated it as a second claim, and charged me $200 for the 2nd deductible, even when their replacement phone failed within 30 days.

I am an AT&T customer for about 20 yrs. Aug of 2015 purchased a New Samsung Galaxy S6 & phone insurance through Asurion. Phone started having issues. AT&T advised me they had towers down. This continued for 3 more weeks. I finally went to local AT&T store. They replaced my sim card & stated if this does not help, file a claim. Now 5 weeks later, I called Asurion to file claim & advised I must pay a $149.00 deductible (wow). I was also told that this was discounted, should have been $200. I received what I thought was my new phone in the mail today. I was never told when I purchased the insurance that I would get a used phone. It was implied I would get new. When I placed the claim with Asurion I was never told I would be getting a so called refurbished phone. I would have never known this if I had not looked at the really fine print on the sticker on the phone.

I filed my claim and was told that they sent my money via E-Gift card. A few weeks went by and I never received it. So I called them back to find out that it was sent to the Wrong email address AND USED. So I gave them correct email address and get told that they were reissuing the full amount to my correct email address. They tell me that it would take no more than 24 hours to be in my inbox. 24 hours pass and still no email. I call them back AGAIN. I get told by a woman that she was going to try to send it one more time to my email. Another 2 days pass and Still no Email. I call back. She tells me that this time she is going to send a check with the full amount and should receive it within 10 business days. 2 weeks pass and no check. I call back. I get told that she did NOT send a check and that she sent it as another E-Gift card. Which, of course, I NEVER GOT. This time I am told they are for sure sending the check.

Terrible service. They lied about the whole thing. Filed a claim on Monday 9/5/16 online and somehow it asked me to go into a Sprint store, when I already did that. Called Asurion to explain what's happening; first representative said she couldn't help; second one said he was going to bypass the affidavit and ID part. To find out that wasn't true. The following (Tuesday) day logged in and they still needed those required documents. Faxed it over same day and logged back on the site to see if I can pay for my phone. Still pending process. Still under review. Call today (Wednesday) and it's still under review. Not sure what they're reviewing. First claim ever and they have to check my ID. WORST EXPERIENCE EVER. AND I DON'T EVEN HAVE A PHONE.

Phone broke, AT&T sent in claim, said two days. A week later, no phone. When I contacted Asurion, they advised claim was approved and ready, but they needed to confirm address and contact, but what they really wanted to confirm was the $199 deductible! After talking to two call takers and several "supervisors", I finally spoke with Lillian in the CEO Office of Customer Affairs. Lillian was no help and could not do anything about the "deductible", stating that nobody could, that is just their policy. She would not even speculate on what a wholesale phone should cost in "deductible" from an "insurance company" that I have been paying monthly premiums to. Charging the customer a "deductible" charge of more than the phone actually cost the company is NOT insurance.

We all know the Asurion phone drill. Pay $10/month. Get a replacement phone for any reason (lost, broken, stolen, etc.) for a premium. So we pay $120/year + $199 for a replace iPhone 6 plus. This was for my college student son that lives 3 hours away. With that distance, we had ship the broken phone back to Asurion the day he activated the replacement or risk another $500 fee from Asurion. The broken phone was in the mail the same day. Upon activating his refurbished replacement, we came to find out the touchscreen did not work - at all. Multiple phone calls to Asurion Customer Service resulted in more frustration due to poor customer service, excessive background noise during the call, and the inability to work with us and the situation of him living away from home thus causing problems with shipping, timing, and mailing the return.

Cracked screen on a Lg G4. Asurion said I can't have the same model, they said it must be a Lg G5, even though I bought the LG G4 less than a year prior. So, all the batteries and charging stations and accessories had to be repurchased for this new model at my expense. They then said I had to pay $150 deductible, and that they can only send me a refurbished phone. Outrageous? They want me to mail them my broken phone... They said my new one (refurbished) will show up in 5 days. But... A month later they finally mailed it.

This insurance company is HORRIBLE and completely tried to screw us over. A phone on our account had shorted out, leaving half of the screen staticky, blank, and unresponsive. The phone was not dropped, it was an internal shortage that just decided to happen. We made a claim through insurance, in which they would send us a phone for $200 more... when this phone was purchased no more than 2 months prior. They processed the request even though we tried to cancel in order to go through warranty for free, because it was an internal shortage, not our mistake.

I took out a phone on lease with Sprint less than a month ago! One day, I had the phone charging and picked it up to take it off the charger. The phone was extremely hot. Because of this the phone fell from my hand and the screen got a small crack. The phone is still working and the screen is also still working, however it is impossible to hold the phone sometimes because it gets extremely hot. Asurion is telling me I have to pay $200 to get it replaced! Why am I being penalized for a defective phone? Was I suppose to get burned by the phone and then sue?! This is ridiculous and totally unfair!

I had my large screen Samsung 6 stolen at the hospital, I volunteer at. I filed a claim at received a refurbished phone with a smaller screen and a battery that could not hold a charge for more than a 4 hrs. Plus, I had to pay a deductible of $149. What a pile of crap. I was under the impression, I would get a brand new phone, when we added the insurance at the time of purchase of said phone.

I have had a horrible experience with filing a claim with Asurion. They are charging me a monthly premium for a phone that has not been in service and now does not want to cover it. I need someone to investigate their system... They need a better system that protects the consumers.

HORRIBLE customer service. Phone screen broke on the Samsung Galaxy 6, called to replace it and was told because we activated an old phone, the iPhone 5C, that they would only replace the iPhone 5C and not the Samsung. We pay $20.00 a month and we can't get out $700 phone replaced. This company takes your money happily each month, but when you file a claim, you get refurbished equipment that doesn't work, that is why others have turned them in. CROOKS!!!

I dropped my phone 1 foot. No external damage. Tempered glass screen protector intact. Screen had a full horizontal blue line and would not respond to touch. Went to Verizon dealer. Told to file claim for damage screen online. I did and got an instant denial of claim. Called Verizon number provided. They spoke with Asurion and was told denial of claim. Tech tried to help, but I noted that screen bleed was happening. Told it was screen damage and NOT malfunction covered by warranty or I would pay 500 if Verizon discovered this after I sent it to them.

I had my phone screen go black so I took it to the local AT&T store to have it checked out. They took it apart and tested it for moisture and looked at screen for cracks with nothing to be found. The salesman said it was clean and a warranty was going to be no problem. They ordered a new phone from Asurion which I got in two days and I then sent back the so called damaged phone for warranty. Two weeks later Asurion sends back the damaged phone and says "keep them both. We are not covering the damaged one and you owe for the replacement." I go back to AT&T store and tell them the news. The manager then says, "We will order you another new phone and when it comes send back the replacement one and we will file under insurance not warranty and your cost will be $149.00." They said, "Easy. It will be done." So now I have two new phones and my so called damaged one.

I had several phones on Asurion's plans. I had one Galaxy s4 that was damaged and filed a claim. After much aggravation and time I finally got the claim approved. In the end they wanted $150.00 for a deductible. On top of that I have paid them $11.00/month for 33 months ($363.00) plus the $150.00 equals $513.00 to get a refurbished phone! On eBay right now I can buy the same phone with all of the accessories for approximately $150.00. So I basically paid $363.00 to get terrible customer service. What a fool I have been.

Insurance companies are supposed to alleviate the cost to the owner for damage or loss. This company ** me for a $200 deductible for a cracked screen. They are only going to replace the screen and give someone else the phone. So for the company to charge $200 and replace a $75 screen to sell the phone to someone else, this is not an insurance company. This is a scam of a company and a rip off. I can understand if they were giving you a brand new replacement device, but this is not the case, and half the time, they send you a defective device. You're better off going to best buy and buying a Squaretrade warranty. It's cheaper and much better coverage. Do not buy this insurance. If I could give it a fraction of a star, I would. The customer service reps are completely rude and disrespectful. They can't even give you a way to track your replacement device.

Disappointment with Asurion when a replacement phone gets rerouted back to them because they did not send it to the correct address. Anyone can make a mistake but when no compensation is made they are not a good business to do business with. 10 days is too long to wait for a phone that they say will be there in 48 hours then again send another one to the wrong address. No phone again. Personally is fake when they say "I'M SORRY" but will do nothing about it.

I was ready to submit a claim but just had one very simple question before I did so. I used their chat service to ask my question, "Will the insurance automatically cover the replacement device?" and I was being given attitude and responses that did not answer my question. I was constantly told "I will be right with you" over and over. I was also constantly asked "Anything else I can help you with?" immediately after my question was not answered. I will never use this insurance company again and I will help spread the word to everyone not to use this Insurance company.

Cell was lost or stolen at the time of purchase and Asurion would not honor insurance replacement because the cell had not been used. We paid for the insurance and consider it and Asurion a scam and am dissatisfied because Verizon will not accept responsibility for their errors.

I have had several phones under Asurion insurance for several years. Previous claims have been processed smoothly, and even at the beginning would receive a NEW phone not a refurbished. This time around, when filing a claim, I received notice that this was the second claim for this line in 12 months. I called them and they told me that my last claim was on September 7 last year, but that was for an iPhone 6s and this time was for an iPhone 6S Plus. Now since it's the second claim they are completely taking my insurance off of this line. I asked if they could do anything about it, because I am only a few days from the 7th of September. They told me I could cancel the claim but that would take a couple months to be refunded and even then I would have a larger deductible because it would count as another claim (a third claim). No consideration at all!

This company was one of the worst I have dealt with. I went to AT&T to report the problem. They told me I had to go through Asurion. I filed an online claim on Jul 20. I have called multiple times, been on hold, and transferred all around with no assistance. It is Aug 29 and I still do not have my replacement phone.

I purchased the 2 insurance policy on my new phone. Unfortunately the screen cracked and I called in for a replacement. I was told it could take up to so many days to verify my drop off at UPS and only then could then credit me for the phone. I explained, “My work was through the phone, can we figure out a way around that?” I was told rudely they are sorry, I work off my phone and there was nothing they could do. So I simply told them what a waste their insurance was. I’ll buy a new phone and not buy their insurance again. I’ll make sure to pass along what a scam their "insurance" plans is.

Called for replacement phone for my daughter, phone they sent was refurbished and did not work. Was told they would send another phone. Also refurbished. This phone had other issues. A third phone was sent out but I was told due to problems with all replacements I would be compensated for deductible. Well today I received bill with the 100.00 charge. I called Asurion and was told they don't compensate deductibles so not only have I received faulty equipment but I was also lied to. And the last phone they sent has shadow down screen so I never received equipment that worked properly. I will never pay for ins again, especially this company. They should be closed down.

Cell phone insurance plan - I called Asurion today because my 15 year old dropped her iPhone (surprise) and cracked it. I was appalled at the rude customer service rep and even more appalled when I started to ask a few questions concerning the claim process and got no information served with a side of hostility. Get ready to wait and be treated badly people... Awful experience!

I dropped my phone in the washer on accident [only 2 minutes at MOST]. Obviously it started glitching and water got in the phone. I went in the AT&T store and they gave me a pamphlet that said I had to do this all online now [waste of time, they used to do it in stores]. I was doing it online, filing my claim and they tried giving me a 32GB black Note 5 when I have a 64GB gold Note 5. The color doesn't matter to me but the GB sure do. I had to call someone from this place and they told me that I had to take a picture of my phone and proof of my identity to get a new phone. How do they not know what phone I have if I pay for it monthly?

Yesterday I added insurance to our phones due to the open enrollment at Verizon and today (with only $100 to go to pay off the phone with the edge plan) my phone of course falls out of the diaper bag and on the driveway, shattering the screen regardless of my case and tempered glass screen protector. Just my luck! I get online to file a claim and get sent off to Asurion's website. While working through the steps, it cuts me off saying I had to call their customer support. So I hop on the phone and call and that's where it went downhill. The customer service representative told me that since I didn't use the phone (call/text) since I added the insurance, I was unable to file the claim.

So on 20-Aug-2016 I decided to see if my insurance "Asurion" covered iPhone 6 loose charging port. Went on their website, started filling out their form, and I discovered that I had a claim that had been opened up sometime in the beginning of May. I discovered through their site that the item had shipped to an area two hours from me so I tried to get a hold of Asurion to see what claim I had opened and I was in a Verizon store soon after 9:30 yesterday morning... Short story was that, Verizon I was able to get them on the phone for me.

A replacement phone was sent to me but in no way did it match up in comparison. So I contacted Asurion to resolve this matter and after a long debate (meaning a rude customer service person telling me "just deal with it, you're not getting anything" and laughing), in which turned into a very heated screaming match (they must get training on how to drive people nuts so you just give up and they steal), was told I would receive a comparable phone to mine. I was told that on 8/17/2016 at 7pm Eastern Time I would receive my replacement a LG K10 phone. That never happen. I have checked on the status of when it would arrive several times and it keeps changing. Now it's saying Monday, 8/22/2016. I'm a business owner who depends on my phone!

I lost my original iPhone 6s Plus in the bottom of the lake so I was left with no choice but to file a claim and receive my replacement. At first the phone seemed to work fine but after about 3 weeks half of the phone screen went dim and started draining battery power at an unusually high rate. The phone has never been dropped and is in a protective case. Now my phone has to stay plugged in all day just to use or else the battery power will run out. Since this will be my second claim in 12 months I will have to go through the whole process again and I will lose my insurance coverage. I am convinced this company is a scam providing customers with poor quality products that are halfway house refurbished. Apparently I am not alone with my situation.

Tried to cancel a claim within an hour and was told it could not be done. Told to send the phone back that I receive. I did so the very day I received it. Been since April trying to get my deductible off my account and info sent to AT&T so they can take it off my bill. Been told 2 billing cycles then 7-10 business days then again 7-10 business days. No answers from anyone! I was told a week ago that it shows in their system that they will refund me. WHAT IS THE HOLD UP??? No answer can be given. All I got was an attitude from Asurion. No care for their customers. I'm at the point of cancelling my AT&T services of 20 yrs over this matter. It's going on 5 months with no resolution.

Asurion Insurance, the Walmart service policy people, does not honor their policy terms. I purchased a Snapper mower from Walmart with a 3 year service policy to cover repairs and maintenance on the mower. When the mower failed to start recently, I contacted Walmart for service and was referred to Asurion for that. It took nearly 3 weeks to get Asurion to even respond to the request. Once I had their okay for repairs I carried the mower to their assigned repair facility who proceeded to do repairs under the assumption Asurion would pay for the repairs. Asurion then contacted me to say they wouldn't cover the repairs. The problem was a faulty carburetor which Asurion said was the fault of bad gas and thus not covered. This is an obvious ploy to not pay for needed repairs. I paid out of my own pocket for repairs they should have covered.

Rude and crooks. Not only is it a ripoff to change phones with them, they sent me a STOLEN BLACKLISTED PHONE THAT DIDN'T WORK because the IMEI was blacklisted! I called to see what happened and they were really rude on the phone about the situation. Worst experience ever! I do not recommend anybody to deal with this company.

First of all you pay 8 dollars a month for insurance. Then once your phone is damaged you pay almost 200+ to replace your phone. It's a ripoff. I paid 150 for a replacement phone and got another LG G4 that is did not last about a month. It just started crashing and not turning on without damage done by me. WTF???

I am absolutely shocked at this company -- So, I had dropped my phone (iPhone 6) and the bottom of the screen cracked. I saw that if I filed a claim, there would be a $100 deductible. I figured Apple charges $100 for a screen replacement, so I'd be getting a better deal with a new phone for the same price. Also I pay for premium insurance with AT&T, so I thought I might as well make use of its features. I called up AT&T and they redirected me to Asurion. I filed a claim online which only took a matter of five minutes, so I'm thinking "this is too good to be true" (spoiler, it is).

Asurion is HORRIBLE! I pay 11.00 per month - per line for my 3 iPhones. One broke, and I am required to pay a 200.00 deductible! I could easily go purchase a phone for cheaper! The customer service was horrible as well! They won't even bill the deductible - they want it paid by credit card! What is the point of insurance?! THEY SHOULD BE PUT OUT OF BUSINESS!!!

I was extremely skeptical about cellphone insurance. BUT I went to AT&T store and they said have to file claim either online or by phone. Submitted claim for a drowned iPhone 6 at 12:20 Tuesday. The FedEx tracking they sent said it left the warehouse 1 hour later and a new phone was in my hand less than 24 hrs. I hope I'm not the exception, but this process was impressive enough for me to find a website to write a review.

Asurion hung up on me four times when making a claim including two times with Verizon on the line!! I've had Asurion mobile insurance for years in my name for my Daughter's phone. She drops her IPHONE 6S two weeks ago and it stops working. I'm out of the country so she switches service at Verizon to an old IPHONE 5 she still has. I get back and today tried to file a claim with Asurion. I'm told the insurance dropped when she activated the 5S. I say okay but the insurance for the 6S WAS ACTIVE (verified by Verizon) when the 6 stopped working and I'm making a claim after the fact. I get passed around to several unhelpful people who have no interest in processing a claim then they hang up.

Unfortunately I signed up for AT&T Next for new iPhone 6 for my husband and myself. The salesman told me how much money I would save (lie) and then talked me into the insurance in case of damage. So a year later husband's phone was run over. Filed a claim for replacement and paid $99 deductible. Received "new" phone next day. 3 weeks later hubby drops his phone (in a protective case) from less than 2 feet, and the screen cracked. I chose not to have screen repaired so as not to void the warranty. A week later phone just quit picking up signal. Wifi worked, everything else worked, but no calls or anything through the network.

I had a beautiful 17 inch Acer laptop with fast processor, lots of memory, an awesome sound card, amazing monitor, built-in speakers, webcam, the works which cost me $700 on sale. One day, my hubby laid a heavy book on the closed cover causing the screen to develop dead pixels. We had Asurion's coverage thru my stepson, who worked in their call center. He said to send it in and they would most likely replace the screen or replace the computer with something comparable. All we had to do was pay $50 and send it in. Cool, I thought I could be getting a new laptop for $50. Wrong. Instead of having my laptop repaired, they did replace it... with a $200 refurbished HP that is NOT EVEN CLOSE to comparable to the Acer. So why didn't you send it back, you may ask? The day after the "new" laptop arrived, I received an Acer hard drive in the mail. They had already dismantled my computer.

If I could rate them as -0 I would. I broke my Samsung Galaxy S6 Monday night. I immediately contacted Sprint, my carrier and they redirect me to Asurion, Sprint's claims department. I filed the claim online that night and I was told to go to the store the next day. On Tuesday the store could not fix the phone, so I had to open a new claim, right on the spot. When I filed the claim over the phone, I was told over the phone that the color I originally have (black) is out of stock and the only ones they have in stock is the white phones. At this point, I don't care I need the phone for my business. They mention that it would take up to three days for me to get the phone, even though the website clearly states that if you submit a claim before 10:00 pm CST you will get your replacement the next day. This is not the case!

The question of whether Asurion is running a illegal con game is well documented. My question is why AT&T and other phone companies are still in bed with them? And second, when in the hell is the consumer protection agency gonna do something about it? They are ripping off thousands of consumers on a daily basis. $8 a month to insure anything between $100 -$900. 24hr delay to respond. Then response that requires unrealized documentation. Then if and when they do respond, a used or non-working device. Then more stalling. This is unbelievable that AT&T, Verizon and ASURION can openly commit fraud like this.

I returned a refurbished phone to Asurion after deciding to keep my iPhone 5S with its intact cracked screen. Was never informed that it was a refurbished phone and decided to return the phone to them with their APPROVAL. Asurion agreed to refund my 100 dollars to my ATT account. Each month I call and they assure me that they ALL (spoke to more than 10 reps so far...) see in the account notes that a refund was authorized and YET I have still not seen this refund to my account. This is a deal breaker for me with ATT after being a customer for many, many years. Tired of being transferred around to a host of reps that do NOT take care of the problem. ATT is less helpful than Asurion... I will be canceling insurance on ALL of my phone lines and devices and will advise all of my family members to take good care of their devices as this is NOT worth it. I pay 24 dollars a month for 3 devices. This is $288 a year! How foolish am I!!

My 1 year old iPhone 6s was water damaged. I went to Apple Store where they checked and said it was a dud and they could give me new one for $199. I had Asurion insurance and hence filed a claim and they shipped a new one out for $99 only. Two days after the phone arrived my iPhone miraculously started working. So I went back to the Apple Store and asked them whether it genuinely was good and working and that it would not give me problems in the future. They were stumped, checked and said it was good, no problems.

Got a new phone and set it up all well. After I was done it wouldn't charge. Bought a new Apple jack and cable and it still wouldn't charge... I'm using the new Apple jack and cable right now on my iPad and it works great. Tried the software update and then a phone reset. Still the "new" phone doesn't charge. I pay insurance every month and then for this crappy replacement I am charged a 200 dollar deductible. Save your money and drop the insurance.

Someone stole my iPhone 6 May 1st. I tried to locate but ended up filing a claim May 3rd to replace my iPhone 6. I paid $199 for a replacement phone... which I figure is refurbished but has been working fine... so lo and behold my original phone was mailed back to me approximately 7 weeks after reported stolen. Perfectly good phone... I had paid $600 for it... so I took it in to see if I could get it hooked up for my disabled brother and the Verizon people called Asurion and Asurion says that once a phone is reported lost or stolen it can NEVER be connected again or used. SO that means that I have a $600 PAPERWEIGHT.

My experience was terrible with Asurion (Sprint)!! My son got his phone wet and I began a claim that included verifying my address. My address that they had on record was inaccurate and I updated it via the conversation we had during the call. They stated they would overnight a phone and I would pay the 200.00 deductible. The next day as I was waiting for phone, I checked tracking online and the tracking said the phone had been delivered. I checked outside and no phone.

I have been with AT&T for over 10 years. I have had device protection with throughout this time, and pay monthly for this protection on the 5 phones on the account... This week my daughter dropped her Samsung Note 5 64GB (SM-920A) phone, cracked the screen and camera. Called AT&T, they verified I had protection and passed me to Asurion!

I used the company to get a replacement on my LG Nexus 5, which had a microphone that died. I love the Nexus 5 and was hoping to get the same model, but ended up receiving a refurbished Samsung Galaxy S5. I won't give it one star because there were some positives and I did read the fine print, but the service was not worth the price it in my experience. The good: The claim process was quick and easy. Just fill out the form and away you go. The package I received arrived the next business day. The refurbished phone was in pretty good condition. I couldn't even tell it was refurbished until I opened the back and saw the sticker.

I broke my phone and called Asurion to file a claim for my iPhone 6. Ended up being sent a LOST & STOLEN phone the next day. How did I know this? Soon as I received the phone and uploaded iCloud and all of my data, I texted my brother to say "Hey I have my phone back, yay!" He texted back "Who is this and I'm blocking you." "Say what? It's your sister!" After quite a while he still didn't believe me. My phone number evidently was popping up on his side as an area code of 214 not 561...

I Paid for a warranty that Verizon says no additional fees or hassles, followed by an easy claims process 50.00 promise. Had a problem with the product (broken glass). Contacted Asurion to file a claim. I was told I have to pay $200.00 for broken face which apple will fix it for $120.00. In short, you pay for a warranty service that is complete B.S. It's a lie and a scam. I paid for 2 years warranty every month total of $360.00 and then to find out to repair a top glass I have to pay 200.00 for a 120.00 job. These warranties are pure profit and what these careers teach their salespeople are pure B.S to get your money. ASURION is a pure SCAM company.

The fee for this phone insurance is not worth it. Each replacement phone is a refurbished phone, which I have no complaint about. But I would like the replacement phone to work as if new. After our third try, we are giving up. This time the phone worked better until we found the fingerprint and a few other minor functions didn't work - only we found them just after the 90 day period expired. Would they even think about an exception, no way. Forget about Asurion insurance unless you want to be taken advantage of.

Paid for a warranty that says no additional fees or hassles, followed by an easy claims process promise. Had a problem with the product and contacted Asurion to file a claim. I was told I couldn't file a claim because it was still under warranty from the manufacturer. "Ok, fair enough" I thought to myself. Contact manufacturer and was told that it's not covered. So, in short, you pay for a warranty service that is complete B.S. It's a lie and a scam.

About a week ago I was having problems with my Galaxy S6 which I bought about a month ago. I tried to soft reset it and it worked but the system went back out again after about 3 days. So I went to MetroPCS and asked what I should do and she stated that 3 others prior to me came in with the same issue and I needed to contact Samsung and get it fixed or a new phone since it was a factory issue. Called Samsung and she could not reset it and I had to send it to them. Well she told me it would cost 166.84 but it would take 2-3 business days to get there, 3-5 days to fix it at the least, and 2-5 business days to send it back. So I'm looking at 2-3 weeks w/o a phone so that was a no!

I have been paying for this insurance for over a year and now when I need a new phone, they are asking for a 50 dollar "co-pay". A co-pay? What is this? A doctor's office? This is total BS! It would cost me 50 dollars to just go get this same phone, new from the MetroPCS store! ALSO when I suggested on the phone with the insurance rep, that it should really be free as I have already been paying them, she said "FREE?!" and like chuckled, like I'm the crazy one?! It is not an insurance program at all, just a way to scam people. They have taken at least 60 dollars from me already FOR NOTHING. I will NEVER buy phone insurance again.

My phone was stolen on Saturday night. I had insurance with Asurion and filed a claim on Sunday. I was promised that I would have my phone on Monday which was very important since I am going on a business trip early Tuesday. I just received tracking from UPS that I will receive my phone Tuesday after I leave on business. I am not happy that Asurion did told me that I would have a phone on Monday and now it will be Tuesday after I leave on a business trip.

I don't even know where to begin when talking about the level of dissatisfaction I have encountered with both this company as well as my service provider, Metro PCS. Please take this as a "BUYER BEWARE" notice, because as you can see on this site there are numerous problems with this company. Let me start by describing the problem with my original phone. I purchased a brand new Samsung Galaxy S5 for a good chunk of cash about two years ago from Metro PCS. Let me add that I decided to pay extra for insurance every month, and I was told by the Metro manager that with this insurance, I could get a brand new replacement phone - nothing REFURBISHED.

I cracked my screen and had to pay $200 deductible. I was told that any damage to my next phone, I would only have to pay $50 for a replacement. However, the next time my screen cracked, I had to pay another $200 deductible but Asurion says they "do not cover" physical damage. What the heck is the point of paying for this insurance then? Furthermore, when I ordered my replacement and paid another $200, I was told that my phone is on backorder and it will be 5-7 days until I receive it.

Misleading business practices and defective equipment. I purchased cellular phone insurance through Verizon Wireless and carried it for almost two years without having to use it. When my phone broke, I contacted Verizon and was informed that my insurance was owned by Asurion. I contacted Asurion and they promised to send me a new phone, after paying a $199 deductible. This was the first I had been told about the deductible, and I had no option but to accept it because I needed a new phone. When the new phone arrived, it was clear it was a refurbished phone, not a new one as I was lead to believe I would receive. Moreover, the phone did not work properly. A quick internet search revealed that Asurion has shipped many many defective phones to various customers. I called them again and they sent a second phone promptly. Again, this phone did not work.

I'd rather purchase a new phone than to deal with these people. My claim was denied because THEY said I did not have the phone in my possession... Huh??? I had phone in my possession. The screen was cracked. After the initial call to customer service the games began... transferred all over the place. Not resolved yet. This is useless.

I been paying insurance with this company monthly for 1 year, costing me $9 a month. When I finally needed their support on a tech issue with my phone that I got from AT&T, I was treated very poorly and was asked a passcode that was assigned to me by AT&T. So I then called them back with the passcode and still they could not access my account. I cancelled the insurance right away. Why pay for insurance if they hide from you at the time when you need them!!!

I dropped my Iphone 6 plus in the sink and had to order a replacement online, that was super easy and simple. Then I got my replacement the next day, it straight out of the box didn't work, it had the "grey death bar" at the top of the screen which is an Apple hardware issue not the screen like some people think. It's a refurb so they probably just replaced the screen and sent it on its way. Where I get mad is the fact that they didn't test it well enough since the issue was immediate for me.

I dropped my Note 4 in paint over a year ago and it just finally started giving me problems so I made a claim and got a new Note 4 then like 3 days after I got it, it got so hot in the middle of the night that it shut itself down and melted the paint on my case. I called Asurion and they immediately sent me out a $30 gift card and upgraded me to a Note 5 and it was brand new in the box. I thought it was great but now I have had it 2 weeks now and every time I'm on the phone I can't use my data unless I'm in Wi-Fi.

I purchased a washer and dryer from Home Depot. Apparently Home Depot sells dryers without a time dry, but it is on the display of the dryer showing it's available for use. They also have protection plans with small fine print and do not give you any paperwork about it or inform you of the common problems other people are having with the protection plan. They also install the washer and dryer knowing it is against the protection plan to store anywhere without A/C. So when the protection plan kicks in after the one-year warranty. You are no longer covered. Then you're stuck with a broken washer or dryer and a protection plan that you paid for. Apparently the fine print indicates that if you do not have your appliances in a controlled environment, you are not covered.

Unauthorized charge to my credit card. Scripted sales pitch when called. Unknown how they got my credit card number. Fraud charge to my credit card. Contacted credit card company and had them send me a new credit card and close my account under ***FRAUD*** charge. Contacting U.S. Consumer Protection Agency and Texas agencies. Personal attorney contacted. Possible class action lawsuit pending.

Asurion is a terrible phone insurance company. They have sent me THREE non-functioning phones in a row and are telling me they won't refund the $200 I had to pay (in addition to my regular top-of-the-line insurance through Verizon). Giving the the run-around on the phone, unwilling to help at all, unwilling to send a NEW phone (which is what I had purchased in the first place) instead of a crappy refurbished phone. I will cancel my insurance through my carrier because Asurion sucks SO BADLY. Will look into Apple Care instead. No one has time to deal with all of this - and they make YOU set up the troubleshoot the faulty phones THEY send! Um, no. Asurion needs to be boycotted. They are the WORST!

Like most people have already stated in their reviews, Asurion is the worst! I don't think I'll be adding anything new here. Paid $7.99 for insurance for my phone for almost 3 years and a $175 deductible for a lost HTC One. I received a refurbished LG 3 that lasted 3 months before it died. No I didn't drop it. No I didn't damage it in any way. It just died. I called Asurion. They refused to help and told me to call T-Mobile for assistance. To T-Mobile's credit, they did just that. So all together I paid about $400 for a piece of crap, old phone that was dead in 3 months. Never again! Lesson learned!

I had Asurion with ATT three phones covered. Had one claim. They sent a crappy refurbished replacement. Oh well, then my other phone died. I went to see how much the deductible would be. Well, they had only one phone listed, and it was a phone that I do not even own. So since my phones were not listed, I had to prove that I bought the phone. TOTAL BS! I have had the same 3 phones since I started 1.5 years ago. I dropped them. Will never do business with them again.

While I could unload for pages with the fury of dissatisfaction over my experience with this company, I'll simply warn consumers: Asurion does not care about you! They consistently alter policies and play with the language of their contracts without clearly informing you. Their customer service is inept, rude and under-educated about the products they claim to cover. 90 days and still waiting on replacement phone for my son even after paying an unexpected and unannounced deductible increase. RUN to the next available insurance coverage on your mobile devices. I'll rejoice on the day I hear that this company ceases to exist.

Someone managed to file a claim on my account, claiming my iPhone 6 was lost or stolen. This person paid the $100 deductible and Asurion mailed them a phone in April 2016. On June 24, 2016, Verizon Wireless disconnected phone service for my iPhone based on this fraudulent claim. It took 7 days of daily phone calls to Verizon and Asurion before Asurion would release the lock on my phone so Verizon could reconnect it. I requested additional information from Asurion multiple times as I don't know how someone could manage to get this fraudulent claim through unless my account was compromised. I expressed my concern about my personal information being exposed for two months before knowing about it. Asurion refused to answer my questions about how this happened or why they would mail a phone to an address not on my account. Verizon Wireless was unable to reconnect my phone without Asurion's approval.

So, I pay insurance fee to Sprint for all my cell phones just in case something happens. I only file a claim when necessary, so I file a claim to get a replacement, it takes them a week to ship. In the meantime they charge the 200$ deductible, send it to crappy FedEx whom never delivered my phone. I call Asurion to inform them, they tell me there is nothing they can do because that is a problem between FedEx and myself, that I need to take it up with them!! Now am beyond frustrated because am already going back and forth with FedEx because of their crappy service. Asurion is still charging me the deductible even though I don't have a phone!!!