Asurion Reviews

Great company - easy to deal with. Phone came quickly. Arrived in 2 days. I would recommend to anyone. Package was tracked and I was kept up to date with shipping info from when it left to when it arrived at my house. Easy process as well to receive my new phone.

I hate dealing with warranties in general. I am always replacing phones. Asurion makes it so easy. I find the hardest part is getting phone set back up. Instructions don't tell how to get phone activated on the network though. Thanks for making it so easy.

My son dropped his phone while away at school, and cracked the screen (not good). Someone answered my call, almost immediately. Filing the claim was the easiest I've ever encountered. His replacement arrived in a few days! Thank you for the fantastic customer service.

Asurion made this process extremely simple and streamlined for me. They turned a frustrating experience (a broken phone with a cracked screen) into a positive one! I would highly recommend them to friends and family members.

My daughter's phone broke. I contacted Asurion online, filled out the form and received a new phone the next day. It was easy & the next day phone made my girl very happy. I highly recommend protecting your phone with Asurion. You will not be disappointed.

Everything went great. The only thing I had a gripe about is that the phone wasn't in stock, so I had to wait awhile. Other than that it worked out great. I would definitely recommend Asurion to anyone. Thanks you guys!!! I really appreciate you.

Top of the line service, very fast shipping. It used to be easy to make a claim, just a couple of extra steps but it's understandable with all the fraud happening nowadays.. Definitely will recommend you, like I always have.

Only issue was I have paid this insurance for years on my line. The day I needed it it was extremely expensive considering how dated that phone is. Seems you pay more monthly and then more when you actually need it. In my opinion this is unacceptable.

I dropped the phone & cracked the screen. You got the phone to me quickly, then you canceled my insurance. That's a joke, to cancel it. I'm very disappointed, you've always been a good company and quick to respond.

My iPad was stolen and recovered but the screen was completely smashed and unusable. I had my replacement the next day by noon. I was beyond excited that it was replaced so fast considering I use it for work and I needed it that next day.

Got the phone in a day or so and they had an easy package to send it back in. They charged a lot for the replacement phone but at least I didn't have to pay full price. They're very easy to work with, with very kind representatives who actually act like they care what happened and have empathy.

I was very happy (5-star happy) with the process, right up until my coverage was terminated. The reason given was that it was my second claim within a short period of time. That is absolutely incorrect, as it was my first one!

The screen on my Samsung Galaxy 4 had gone black. Broken screen and needed to be replaced. Had absolutely no problem using automated help on Asurion phone line to get new phone in 24 hours. Glad I had the insurance. Recommend them to everyone.

I felt your service was extremely timely, fast, efficient and very professional. We needed a phone replacement for our daughter quick and your rush shipment was just what we needed. We would recommend your company to others. It was shipped overnight and arrived in two days.

Asurion was excellent! Process was simple, fast and stress-free. They maintained constant contact with me every step of the way. HOWEVER they need to switch to another shipping company as there was a major issue with UPS causing a significant delay in receiving my replacement device.

Don't waste your money - I've received 4 replacements devices from Asurion for my Samsung Galaxy S5 and all of them were faulty. (Poor mic, broken camera lenses, overheating, etc.) I asked for my 4th replacement to be an brand new device or an upgrade to an Samsung Galaxy S6 or something but they said they are not able to fulfill this request. To be paying Bell Mobility $7 premium / month for over 36 months and to receive refurbished/broken devices that they have collected as replacements seems fraudulent. When I confronted their customer solutions about this, the representative acknowledged the replacements may not be perfect but are within 90 days warranty. I wish I never spent the extra money when it all could've gone to an brand new phone as a replacement including the $150 deductible. Crap service, crap replacement devices - you've been warned.

I had a Galaxy S6+ Edge and the power connection broke and would no longer accept a cable to charge. I got the phone replaced phone promptly. This is the 2nd phone (S6+) that has exhibited this problem. I know of 2 others with the same problem. Thank you.

Terrible customer service, terrible way of doing business. The entire process was a hassle, from the mystery of how my email address got changed after I received my claim number email so I never received the form to print and fill out, to having to go out and buy a printer/scanner so I could print sign and scan the affidavit to my phone being out of stock and having to wait. They offered me a different phone, but then I would have had to go out and buy a new case.

Quick and easy with easy to contact and very kind employees. However, your products are inconsistent. First replacement, screen sensor didn't work so any phone call I had was ended, put on speaker, or muted; as well as microphone and speaker not sounding right. Got a second phone, volume buttons felt like they were barely attached and that they would stop working if I pushed them too hard or something. Phone sounded broken inside when I shook it.

I have 3 teenagers, so insurance on their cell phones is a must! Every time I have needed to replace a phone I have received excellent customer service and lightning fast shipping of the new phone. I'm okay with the $199 fee because it is cheaper than paying for a $900 smartphone.

I had a busted phone and you replaced it with a new one. It came in in a timely manner and I am very satisfied. Thank you. The phone was upgraded to a newer phone which I was very satisfied with. Will recommend this insurance in future purchases.

This was not the first time that I have had to replace any of my cell phones. I have been very please with Asurion. What else can I say about this company other than I am pleased. All my phones are covered.

I am happy with the result. Would rather have a Brand New Phone instead of a refurbished phone. The iPhone 6 I received from Asurion does not hold a charge nearly as long as the iPhone 5 that I had to replace.

It's good to know there's quality security out there for consumers. Thanks for being available all the time. In these busy times & scammers we as consumers need this kind of protection against computer & phone hackers. Fraud and scammers. Again thank you all.

My daughter cellphone fell in the toilet, she tried to dry it out in rice for 24 hrs but that didn't work. She could talk but the camera didn't work and 24 hrs later it wouldn't turn on so I went online to Asurion and 24 hrs later, she was talking again!

My standard poodle puppy got a hold of my original iPhone and its replacement and bit into the screen which disabled the phones. I have a 2nd replacement which I am doing my best to keep from the puppy. Thank you for replacing my phones.

I wouldn't change a thing. Customer service is #1. Fast and so kind to me and my situation. Very sympathetic. My service rep I do not recall her name but she was fantastic. She explained the process of getting a new phone and the price was very reasonable.

Service was fine. It could have been faster but it's fine. Initially my wifi stopped working but then the phone was lost. Service was slow but alright. Next time the phone should arrive quicker than the 4 or 5 days it did.

Received new phone immediately. Very nice. Happy about service. No problem at all with replacement. No questions asked. Phone was either lost or stolen. Either way was replaced without question. Would highly recommend this service. Wow do it again.

Pretty good experience with the Asurion, I was informed correctly about everything regarding the process but I did not like the fact that the call dropped and no one called me back. I had to contact Verizon to reconnect me to you guys which I thought was a bit unprofessional.

Everything was great except the $200.00 I had to pay. The phone that broke was only 3 days old. I know that there was a deductible, but that was ridiculous. It would have been fairer to be in the neighborhood of $50.00. It certainly surprised me.

My iPhone was stolen recently but thanks to Asurion's amazingly easy process and speedy replacement, I had a new phone in two days. I downloaded everything from my cloud backup and, Voila! It was as if I never lost it. I couldn't be more pleased with this company.

The customer service was great when I called. The process to replace my phone that was stolen was so smooth and painless. I received my replacement device within 24 hours!!! Awesome service!!! Well worth the monthly payment. I would definitely recommend to a friend.

Loved it!!! The claim was easy to file. My products came on time and worked great!!! The returns were fast and easy to do!!! I would definitely recommend for my friends and family to use Asurion for all their devices. Thank you. :).

Service was great fast. No questions asked, didn't have phone long and still covered. Very polite and helpful. Thank you. We got the replacement when they said we would. Everyone I had to speak with helped me through every step no matter if it was to repeat themselves.

Getting a replacement phone was a breeze. The website was easy to navigate and I received my new phone the next day. Sending back my damaged phone was easy with the envelope provided. Awesome service. So glad that I had this insurance on my phone.

Lots of special circumstances that the Asurion team helped us with. Our home flooded from hurricane Matthew and we were delayed in our response back to Asurion. They completed understood and were more than accommodating to our needs and schedule. Great team, customer services reps and insurance.

Asurion replaced my wife's phone in 24 hours after it took an unfortunate dip. This is our second experience with their service (See: John Deere vs Cell phone). Highly recommend their insurance for your smartphone or other devices. A+ experience.

The person who helped me was informative and the service was prompt. We needed to figure out where to send the phone because a signature was required. I was very pleased! I would recommend this service to friends and family.

I, unfortunately, on a weekend, dropped my iPhone and the face shattered. I filled out a claim online and thought the phone could be repaired. However, the repair facility advised me they could not repair my phone. Asurion then advised me that they would indeed replace my phone and I had a new phone on that Monday.

Very dependable and great customer service. I had no problem with finding my phone and ordering it. They informed me that it was on back order and promptly eyes me know when one was available. The shipping was fantastic and I could track it without worrying. Delivery was on time and precise.

Filing the claim for the stolen phone was extremely simple process. I was pleasantly surprised at how easy it was. The replacement phone was overnighted to my son at his college residence. The downtime was so minimal. I would definitely recommend this insurance.

Our LG v10 broke. They got us a new one within a couple days. Great service! We were very happy with the service they provided. Well worth the $100 deductible. We would use them again, but only on an expensive phone. Our phones were $650 so it was worth it.

Quick to get phone, excellent service. Website was easy and user friendly! Received notification and everything was processed and ready to go. My phone came the next day, and returning the old one was just as easy. The whole overall experience was great!

This is the worst company (Asurion) as they were bagging money rather than service. I would not recommend any person to go with the Asurion (A money oriented business not Service). Not even the customer agent but also the entire supervisors and higher officials were irresponsible for the queries. Won't recommend and my sincere advice not to go with Asurion.

I recently had a Samsung Galaxy S6 Edge plus with 64GB of storage space that stopped working on me... I called Asurion and had a replacement phone sent to me. I sent the old phone back. I later found out (after logging in to my Samsung account) the phone Asurion sent me had 32GB of storage space!!!! So to recap... NOT ONLY DID ASURION SEND ME A PHONE WITH HALF THE DAM STORAGE SPACE... I HAD TO PAY ALMOST $70 TO GET SCREWED BY THEM!!!!

I would definitely recommend Asurion to anybody and everybody! My phone got stolen and Asurion sent me a brand new phone within 24 hours after filing my claim! I received my brand new LG V10 in the mail the very next day! It was great to not have to go without a phone for very long. I have kiddos so having a phone in case of emergencies is a must!!

I was grateful that I had Asurion, as I needed to replace my phone. All the service representatives that I spoke to were very helpful and professional. I also spoke to the Technical support staff and they were patient in guiding me through the steps to get my new phone updated & working again!

Item shipped quick. I hate that it's so expensive now for a replacement. It should be staggered costs based on how many replacements people go through this being my 2nd in almost 15 years. Refurbished device was in good shape and seems to be working great.

Awesome experience. Received the phone the next day and returning the broken phone was very easy!! I hope I never break my phone again but if I do I will be confident that I will be able to ship my broken phone in for a new one!

My son's phone was damaged beyond use. We called Asurion that afternoon. The very next day his new replacement was delivered! Wow! That's SERVICE! Thank you so much for taking such great care. I highly recommend having the peace of mind in a small investment! Thank you Asurion!

Customer service was very friendly and easy to understand. The process was quick and easy and I received my phone in one day! Great company. Would definitely use again if I needed to. Everything was included in the box they sent as a replacement, phone charger, battery, and yes even the ear buds. Thanks so much for being such a great company to deal with.

I felt the security involved in the process was excellent. The speed of processing was very quick and efficient. Once the order was complete the phone was delivered when I was told to expect it. It was very easy to activate, and employees were extremely helpful. I would highly recommend.

We have always had a great experience with Asurion. Phones have been sent in a timely manner. When we have problems with our phones they send us new phones. Sometimes the phones don't always work properly but they send us new one and make good on it.

Thank you for the ease of replacement of my iPhone and the return of the damaged phone!! Having insurance is definitely peace of mind!! I will always have it and recommend it!! One never knows how important insurance is until I need it!! Thank you!!

Overall the whole process was simple and easy to do. I was able to easily file my claim and got my phone. Was delivered the next day after filing my claim, which is a bonus. I was satisfied with my phone and it was also easy returning the phone back.

Thank you for getting me a new cell phone so quickly and for being so helpful! I really appreciate how fast your service was! I did not want to be without a phone having a family and children! Thank you for helping me with this service and for providing such a professional atmosphere.

I loved the online ordering process! The online process to order a replacement phone was simple and easy. The replacement phone arrived as promised and the instructions to ship the damaged phone back were a worry-free process. I would definitely recommend this service to others.

My phone was cracked front to back after a nasty drop and I actually received an upgraded phone because mine was no longer available and I am very happy with the Samsung S7. All questions were answered quickly and professionally. One quick phone call and I had my new phone within 2 days. Thank you Asurion!

They sent me a phone that didn't work. Then it took them almost a week to send me a second phone and then when I sent in my original broken phone and sent in their phone that didn't work because the Find My iPhone app was turned on on it. They tried charging me $500 saying that it was my fault and problem. Incompetent people. Spoke to them 6 times about the matter for a week and got harassed by them for 10 days after about the iphone find my iPhone app on their phone that they sent me that would not work.

I was so satisfied with how easy and quick I was able to get my replacement phone. Being without a phone is being out of the loop with my work and personal life. It is how I connect with everyone. So I was really happy I got my phone the next day, which was a Saturday.

Accidental breakage on my Ipad. I called the helpline, got information on what to do, called, placed my order, paid my deductible and had a new one the very next day by UPS. It was great, and I am so happy. Thank you!!!

I was frustrated that my replacement phone was back-ordered and there was no replacement available but it only took a week to get the phone in the end so that wasn't too bad. It was easy to check the status so that was good. I liked receiving email updates on my replacement phone status.

My phone got wet and had to be replaced. The process was simple and the phone was delivered as promised, actually on the late morning UPS round so I did not have to wait and be without my phone until the end of the day as is usually the case. THANKS!

When you need your replacement fast, they deliver! The only downfall was my phone was not available so I had to take a different phone. I'm happy with what I got but would have preferred the original. Customer service was pleasant to work with.

My dog bit my phone and needed to get my phone replaced and they didn't have the one that I had at the time, so I was upgraded to the newest version and I love it. I'm a nurse and needed a phone ASAP because I'm on call a lot and I received my phone the next day.

Service was great! I got my new phone promptly and was able to transfer all my data, etc. I returned the old phone and Asurion contacted me to let me know it had been received in good condition. The experience was painless and efficient. Done!

Asurion provided a great service with little complications. I was pleased with how quickly they sent our new device and was pleasantly surprised that we didn't have to pay shipping on the new device or our return. The directions included made activation of the new device very easy as well.

The screen on my phone was broken and it was replaced without incidence. From the beginning, the person I spoke with was very knowledgeable and friendly. I was promised next day delivery which I thought was impossible since I placed the order around 7pm the night before, but as promised it was delivered right on time.

I don't know what my kids do with their phones but I'm always having to use this service for something. Thankfully it is always a quick replacement on the phone and a painless experience for me all around!!! The inclusion of the return packaging is a great bonus!!!

Best customer service experience. Mine was a special case due to being overseas. I used their Facebook page to connect with a representative. Still every question and concern I had was answered and addressed. Fairly quickly I might add, at least faster than most services of this kind. Definitely a returning customer.

I was very satisfied with the service I received. I had questions and they were answered by knowledgeable people who helped me get my phone ordered. They were also very kind and sounded like they truly cared about making sure I understood what the process was.

Great, however a bit confusing for the not so savvy computer user and elderly. However, I did get someone to help me once all the info was submitted. You were right on the money shipping my phone, thanks for your very timely manner in taking care of the matter.

I have used my insurance policy from Asurion before and I have never had an issue. My son lost his iphone and we reported it immediately. Asurion sent the replacement right away with no issues. Directions and packaging were easy.

Service was very good. I was apprehensive about being able to get a new phone when mine quit working. I waiting a few days to call, but I ended up very pleased with the excellent customer service I received from Austin. My phone was sent by overnight mail and was very easy to set up. Thank you!

Everything was great. Speedy delivery and directions. We lost the phone into the toilet abyss and didn't think we would have a new one. Wrote an upcoming trip. Sure enough it arrived the day our flight was scheduled. All ended well and the company delivered on its promise. Thank you!

Replacement process was quick and easy. I am thankful for having this available to me. It's worth the fee so you can get a replacement should your phone gets lost or stolen. Thank you for all your help and hopefully we will not have to use this again but I know if we did that the process would be easy and seamless.

Very happy with new phone and case. Didn't take long to get it in the mail. Would love to tell my friends about the service you gave me. Very satisfied. Thank you. Happy Halloween!!! Very happy with action.

I received excellent service in a timely fashion from Asurion. I would recommend them to anyone who owns a cell phone. The customer service agents were extremely helpful, polite and did a tremendous job getting a new phone to me.

The 6s Plus iPhone works perfectly, and I am very satisfied with the way that Asurion handled my case.

Excellent service. Received new phone within 24 hours and returned phone in a prepaid envelope with no hassles. Someone called to be sure I returned phone and was very pleasant. I would surely recommend this to anyone. It is worth every penny I spent.

You almost got everything exactly correct: you understood the problem; you got the new phone to me in only 10 hours from my call; Verizon put all my old stuff into the new phone. Almost a perfect 10. What you missed was that Robert **, the person who called about the broken phone, is on the same account as our daughter Meredith ** who is the Account Manager.

You replaced my Samsung S7 phone due to screen damage ASAP (the phone was out of stock but you responded quick and sent it as soon as it came in) with little to no hassle or questions! Thank you! Thank you! Thank you!

My phone was stolen from my vehicle, so we decided to call Asurion insurance. The rep was very helpful and Resolved my issue in a timely manner. They had our new phone in a matter of two days. The customer service is great and would use them again.

I have had a minimum of three phones insured for years and have had multiple claims, unfortunately. Asurion has always provided great customer service even in the 'negative' situation of having to file a claim to begin with. We have never been without a phone too long thanks to their coverage.

Called about info regarding returning my damaged device. Received all the information of what is required and was assisted in removing and resetting my device. Very smooth and quick experience. Received my device credit and new device just over 1 day.

Excellent and super fast service. Had to make a claim on an iPhone 6 to have it replaced. I made the claim on a Friday and got the replacement phone the very next day. All the instructions to send the broken phone back were very easy to follow.

It was very effective. I made a claim online the evening and next morning I had my replacement phone on my door. However, my deductible was very high. You still have to take great care of your device because replacement is not free.

Great service and excellent customer service!! I filed the claim for my phone and the very next day my replacement phone was at my door!! I used the online service for filing my claim and the ease of using the website was unbelievable. Thanks for the fast, friendly, and reliable service!!

I filed a claim on a Monday and was supposed to receive phone next day. I called after receiving no confirmation. They said it was a problem with my card but they could not tell me what it was. I gave them the same card number Tuesday evening but the order did not ship out until Wednesday and I received it late Thursday. Because of the delays, my son traveled 4 hours away from home without his phone.

Replacement quicker than promised. Lost my Samsung Galaxy 7. Because of huge demand they were on back order & I was warned that it could take up to a week for my new phone to arrive. Had it in my hands within 48 hrs. Yipee!!

I couldn't believe how quickly I received a replacement phone for my damaged cell phone. Great customer Service! Thanks! I lost the return envelope (oops) and they followed up and sent another one quickly... I am really glad our phones are protected.

Best service I have ever received. Less than 22 hours later across the country!!! You are amazing. Truly the best insurance premium I have ever paid for. From ease of claim to packaging to the phone in my hands, brilliant transaction all the way around. I just can not brag enough about how fast you were in completing my claim.

Very fast replacement; the phone was delivered the next day. The deductible, which was relatively high ($149), was in keeping with the insurance policy, but was not identified by our Verizon representative who sold us the policy. This was not Asurion's fault, but came as a surprise.

Dropped my phone, shattered glass. Asurion sent replacement the next day like promised. The reconditioned phone had glitches so I called immediately and again they sent new phone the next day and I am completely satisfied. Customer service was pleasant and comforting. Thank you!

I dropped my phone on vacation and the screen shattered. I was able to use the mobile app on my husband's phone, file the claim, and my new phone was waiting at home for me when I got home the following day! Great experience!

I asked someone to take a picture of us with my iPad, and the person dropped the device, cracking the screen. After I filed a claim, Asurion sent me a brand-new replacement and a prepaid, self-addressed padded envelope to return the damaged device. Instructions to deactivate the old device and activate the new one were clear and simple, and the whole thing took just a few minutes (Thanks also to iCloud backups. Don't forget to turn those on!) Very cool!

My iPhone screen was shattered. I called Asurion at 6:00pm to file claim. Representative was very helpful and explained everything I needed to do and walked me through it. It took only one phone call and I received a new iPhone the next day before noon.

This was a very prompt and efficient replacement of my wife's broken phone. I was able to submit a claim for the phone online. Online instructions for the claim were well written and guided me quickly through the claim submission. The phone arrived within two days. Overall a very easy and efficient process.

Very pleased with my experience. Professional and prompt service. My exact phone was out of stock. So they offered me a upgrade and sent me a brand new phone, better than the one I had. I am more than satisfied with this insurance. I love my new phone.

I was really impressed with how fast it took. Got my replacement within two days. They had great customer service and are so considerate. One of the best thing to do if something happens to your phone, whether it be lost or broken.

I was very please with the support I got from Asurion, even when I forgot my passcode I was assisted in reprogramming my phone and setting up my passcode. Very Good service - I would recommend all my friends and family to use Asurion service for your devices.

I was on vacation and away from home. I contacted you about a replacement phone. You overnighted a new replacement to the hotel and I was able to stay in touch with my world. I have had the opportunity to use your service before and have had similar outcome. Thank you for the excellent service.

I got my phone right away. Thanks. It was excellent. My phone wasn't working and being disabled my phone is my lifeline to stay connected. Asurion has always been there for me. I am not always easy on my phones. I have numerous issues, but you have stood by me. Thank you.

I had damaged my phone while on vacation. I placed a claim on the website and received a new phone in less than 48 hours. The replacement had problems. I called customer service and received a replacement for my replacement in less than 48 hours.

I had such a great experience with your customer service. My phone broke at 8 pm on a Thursday night and your customer service person was able to take care of this for me and I had a phone within less than 24 hours and was back in business. I am a very happy customer and I appreciate the excellent service.

Asurion was Very helpful and had a quick turn around time. Thank you for all of your help! I had my phone damaged on a Saturday and received my new phone on Monday. I also received great instructions on getting my new phone up and running. It really helped to have this insurance on my phone.

My son was pushed in the pool with his phone and accessories on him. Filing and processing the claim was easy. (I did it from my phone) and the replacements arrived in 2 short days. Great job! Worth the monthly costs for peace of mind.

Very quick replacement of my IPad (in a different color), same model. Very high deductible, though. I could have bought a new model for double the deductible. Again, it came quickly (the next day). It makes me pause to reconsider the insurance.

Service was prompt. My phone was not available. I was offered two other phones. I chose one kind of blindly. Would like to see some side by side comparison when the insured phone is not available. However, the replacement was good. I am satisfied.

Daughter's phone became waterlogged. Brought it to Apple store where we were told to deal with Verizon. Verizon confirmed phone was insured. Dealing with Asurion was handled through one phone call (while out to dinner). Phone arrived next day as promised and old phone was returned. Couldn't have been easier.

Thank you for no longer requiring a signed affidavit. It's much easier and faster using your services now and my experience was well worth the cost. Although I believe deductibles are a little much. THANKS.

They were great. We needed a new phone for the wife super quick and sending the old one back was nice and easy because they sent a pre-labeled package; made the whole process easy as breaking or losing a phone is stressful. I will use them again for sure if something happens.

My phone was damaged from the battery starting to swell. I called asurion and was given a claim number to begin the process. The whole process didn't take long at all and the replacement phone arrived the very next day! I'm certainly a fan of their service now.

I was extremely satisfied with the service. I had no problems with my experience. I suffer from multiple Sclerosis and was so scared and intimidated when I learned from my carrier that I had to handle the insurance myself. I had never done this before so I was very scared that my weakened speaking skills would hurt the situation. Thank you so much for making my experience very smooth. You have no idea how Asurion helped me. YOUR company is amazing.

It was a quick turn around. Simply put my old device in the prepaid envelope and it was done. The wait for my device was a week but I assume there is high demand. They got a hold of me as soon as one was available. The experience was nice and easy. There's enough things to worry about. There's enough thing that can go wrong but it was actually a pleasant experience for the most part. Although you don't want your device to act up like that. But it's good to know when it does I can replace easily and quickly with Asurion.

Everything went smoothly. I filed my claim and received my replacement phone the next day. So far I'm satisfied with the replacement. I'm happy with the whole experience. I will recommend Asurion to my friends. I just never give 5 stars.

I dropped my smartphone and the screen shattered. I was relieved to learn from Asurion that the replacement would arrive within a day and that even though I could not use the screen on the old phone, with help from a Verizon rep. I could go online, wipe the phone clean of my information, and return it. Everything went the way Asurion said it would. I am glad that I insured the phone, and will continue to do so- well worth it.

Fast & easy process. Good communication and timely delivery of device. Worth the fee for this service. Yes. I have and will recommend this insurance to others. It is essential to have access to phone for family and business contacts. Also I check the news and weather information.

Great delivery! I was up and running in less than 24 hrs from filing my claim. We as amazed. However my replacement device has software that stops working all the time. I get "System UI is not responding, do you want to close it? Yes or no?"

Claim was handled and sent promptly when placed, however it seems the deductible is a little out of reason for the cost of the insurance. Replacement phones are often available online for less than the amount that is required for a smartphone.

My iPhone was damaged, but with Asurion the phone was replaced with a brand new iPhone! Will use this service again, may be costly but needed! Maybe if they reduced the cost, this service would be a lot easier to obtain.

My phone went swimming in the lake. I put in a claim late one evening and set the delivery to my work address. The new phone was at my work the next day prior to my arrival at 9 am EDT. I figured I would be without a phone for an entire day - not the case here! Very impressive!!

The customer service representative was just amazing. Thanks. I could not have ask more for her. Your Internet service messed up so bad that I almost shoot myself because of it. Thanks to my representative on the phone I could get everything taken care.

Replacement was made in one day. Great service. Phone arrived overnight with no problems at all. Customer service and forms for replacement were done easily online and with an online chat with a representative who was very, very nice and patient.

Very fast turn around. Thank you. Just wished you didn't cancel our insurance. Anyone who has kids knows accidents happen. I would have been interested in paying more if I needed to. I'll find another company. But very good service.

The service was great. I was surprised that the repair cost went up. Because I thought when we signed up and it was $99.00 that it would stay that price for this phone, until we bought a new phone and a new contract. But as far as service that was great.

Great service----fast, helpful, easy app to file claim. Great experience. The only reason I did not give it a 5 STAR----monthly cost. Especially when you have multiple items. We have 6+ items insured. Crazy expensive. Should offer multiple coverage discount like all other insurances in life have.

I believe I left VM regarding this but here it is again; the person I spoke was very helpful and knowledgeable explaining the process of returning. Very professional and kind. She explained how she would investigate the issue I was experiencing on the line and ensure me that she will do her very best after I explained to her that I may have given the wrong dates as my daughter was the one who didn't immediately let me know about the phone. I was very grateful that I was able to get a replacement phone. I will definitely use this service again when I get my upgrade. :)

Great customer service. Received my replacement phone the next day. I was very happy with the entire process. The replacement phone I received was like new. Hopefully I will not have to use this service any time soon, but it's good to know that the Asurion service is there.

The replacement of the damaged phone was seamless and the time it took to receive a new phone was extremely rapid. The damage occurred from a phone that was dropped on a rocky area. My daughter felt horrible about the accident and afraid to tell me what happened. The phone was totally unresponsive. Fortunately, I remembered that I had insurance on her phone. The process to file a claim was easy.

New device arrived in great shape. Wish it included new headset. Return label and envelope were very easy to use. The Samsung Galaxy phones magically transfer everything useful when you lay them back to back. Contact info, apps, and account information.

My husband ran over his iPhone with a truck. He uses his phone everyday for work. I went online filled out a short and easy questionnaire and within a day his new phone arrived. I was very pleased with the service I received from Asurion and I was glad I decided to purchase insurance for my husband's phone.

Service was quick and easy. Best customer service I ever had. Directions were very easy to follow. Everything was step by instructions. My phone was shipped overnight just as they stated. I was skeptical at first but they did what they promised to do. I would definitely recommend to a friend or relative.

I called Asurion to file a claim for a phone that had water damage. Asurion was excellent in handling claim and sending a new phone to my address. I received the phone the next day. I had no trouble activating it and I have had no problems with the replacement. I recommend Asurion to everyone.

Received my replacement phone and love the way the security and the way it was shipped. The timely manner in which my replacement phone was shipped was acceptable and signature needed was another feature along with the place to ship it as well. Thank you.

The person that helped me with my replacement was very kind and helpful. I am pleased with my phone and the service I received. My phone came quickly and worked well. Thank you for your courteous help. This survey shouldn't need to be filled out with a minimum number of words.

Super helpful and understanding. Took care of my situation in as little of time as possible and made the process as smooth as possible. The customer service agent made sure that even though I technically didn't qualify at the base, the situation that had arisen to me was not typical and made sure it was handled. Overall, while they provide a service you hope to never use, I know that I will be well taken care of when I have to.

So nice to have great customer service and a great experience! When it comes to phones, they play a huge important role in my business and so I was appreciative for the service I got which allowed me to get my phone back so quickly.

My cell died completely and unexpectedly while I was using it. Everything was tried to revive my cell. Nothing worked. Asurion sent me a new cell. Received a replacement cell the next day. I was able to activate the same day. Thank you.

Everything went smooth and happened exactly as described. I appreciate the reminders to disable " find my phone". A little disappointed that there is a minimum word count for this description. I'm taking the time to give feedback. Frustrating that I need to spend extra time to fill up this box. I hope that a change to reduce the number of required characters is implemented.

I recently needed to file a claim due to my broken screen. Unfortunately the 24-hour turnaround ended up being almost 4 days. However, as soon as I was "next in line" (the day I received the email) the replacement was literally the next day.

This is an easy process to complete. The company has a great website and phone menu. I had to actually talk to a person and that was professional also. The phone arrived as promised in a day. It was great! I recommend to insure your phones if you have teens.

LG Phone - Initially there was an issue with phone replacement, but was eventually taken care of. Customer service representative was professional and courteous. Received the replacement phone on the time predicted, and returned the damaged phone in the return envelope provided. Only complaint is that it wasn't explained that my son had 30 days to pay/file a claim for the damaged phone, which caused a denial of the first claim we filed.

Service was pretty easy and over all experience was good. Once I paid the co pay it was a matter of days but there were no like phones available or comparable either. So we received the replacement within 14 days. New phone came with more accessories than the original. Dropped the old phone in the post and all was done. Most everything was handled online, little if any human interaction.

The touchscreen on my son's phone stopped working and Asurion replaced the phone without hesitation. The process was quick and easy. I received the new phone right away and it included easy step by step instructions on how to set up the new phone and clear the old one. They also included a prepaid shipping label to send in the old phone. I am so thankful I had Asurion.

I recently lost my phone and after awaiting a few days, hoping it would turn up I turned to my phone insurance through Asurion. It was very quick and easy to file a claim and within 24 hours I had a brand new phone. What a simple process this was considering how important it is nowadays to have access to your phone.

Our iPhone was damaged and we have insurance. The phone was replaced within 24 hours and we were good to go quickly. We returned our damaged phone and all was taken care of. Great service and quick replacement. Easy process and easy to understand return instructions.

My screen was cracked. I contacted Asurion and explained the problem. For a small fee I was offered a replacement. I set up the new phone with a new sim card. The new phone is not working at 100%... Can it be replaced? Sometimes when I am touching the screen nothing happens, like the phone is frozen. When I am responding to texts or trying to answer the phone, as if I still have the broken phone but a different color.

My Phone had I an incident with toilet water and therefore needed and it was qualified for replacement from your company and it replaced from your company and was without hassle. In a timely manner. Thank you for your prompt service.

My claim was processed promptly and in a professional manner. I would recommend Asurion coverage to any cell phone owner. However I have 2 disappointments: 1) Asurion cancels the coverage after 2 claims within 12 months. 2) The deductible + shipping is a bit high.

Lost my phone one evening, put a claim in in the morning, and had a replacement phone the next morning. It was activated by noon by Verizon. This is the way an insurance plan should work. I would recommend the service to anyone who has a cell phone.

My phone was stolen while on my Greek vacation. Upon my return to US, I called to place a claim with Asurion. I received a replacement phone in two days. The whole process was quick and efficient. The customer service is excellent.

All went well, quickly and simply. My experience was without any difficulty or incident. I had no problems contacting customer service; no problems receiving my replacement equipment, no problems returning the damaged phone. The new device was received on time without incident.

I received my replacement phone within 24 hours as scheduled. The process was smooth and easy to complete online. Asurion replaced my electronic device with no hesitation. I happily recommend Asurion to family and friends. I will continue to cover my devices under Asurion insurance.

Replacement of damaged iPad under warranty was easy with the online submission form. Restarting an unfinished claim was also easy. The claims process and return shipping made it all a breeze. I would definitely recommend having this insurance and was glad we had it to cover the iPad!

The service was great. Even with a short back order, the phone was replaced quickly. Once we received the phone we were able to get it turned on with a little help from customer service. We really appreciated the easy of replacement AND if we had to use it again would otherwise hesitate.

For once I was fortunate. At Verizon they talked me into getting insurance. 3 days later I flipped a piece of farm equipment over and walked away from it. Looked at my phone and the screen was broken. Easy replacement and fast!!! Thanks.

Great service. Great timings. Great customer service. Great people. Get your problem solved with easiness. Best phone people ever... Verizon has chosen the best coverage plan for their business. 149 could be waived sometimes but you are still a great provider.

My granddaughter's phone was stolen and you replaced it with my insurance. Got the new one within one day and she is very happy to have the new phone. Glad to have had your assistance with the problem that we had. Thank you for all your help with this problem.

Really quick!!! Easy to use. Customer service technician was great too. Explanation on how to process was very clear, didnt have to listen to a foreign accent. Wasn't given the runaround and felt they were honest. Glad I had the insurance plan.

It was surprisingly easy to take care of this, which was so nice because I was already very stressed about having lost my purse and wallet, etc. I appreciated how easy the form was to fill out, and I was pleasantly surprised to see my new phone arrive less than 12 hours from when I submitted my claim. VERY, VERY happy customer.

Thank you for the fast replacement of a cell phone in Ohio. The arrangements were made in NC and all was handled very smoothly in Ohio. I would recommend your company to anyone that I know who is purchasing cell phones from Verizon Wireless.

Their service was top notch and new phone arrived next day. Outstanding!!! I will change my other phone's insurance to Asurion and refer this company to my friends and family. Thank you so much for your proficiency and great customer service.

One of our phones fall off of the car roof and was run over. Our phone was quickly replaced. This was very efficient and we received the phone within a few days. The phone was only 9 months old so I was extremely grateful to have the phone covered by insurance.

The process with Asurion was fast and painless. I utilized the online option and it was very user-friendly. Shipping was quick and the reconnect process was very easy. The replacement phone was exactly like the one that I lost. Thank you Asurion.

My daughter was struggling to get her phone to connect to the network reliably. She had been in to the Verizon store but they were unable to help as they said it was an issue with the phone itself. She was upset at the prospect of being without her phone but sent it to you one afternoon. She was delighted to find the new phone had arrived by the time she got home from school the next day!

1st replacement for my stolen Galaxy S6 arrived overnight with a defective camera (all replacements are refurbished phones). Upon notification of issue, Asurion stated that no replacements were available for at least a week. Approximately 7 days later I was told that a phone was available and would be sent overnight express to my home. 5 (FIVE, cinco, V!) days later it arrived at my home with a scratched glass (refurbished, remember?!). Despite the slow shipping, Asurion started contacting me 3 days after shipping asking if I had sent my 1st phone back yet. No one contacted me to tell me why my phone was slow in delivery.

Lost my iPhone 6. Called Asurion to replace it. Took me about 2 hrs of calling different numbers due to my call always being disconnected by them. Then once I finally ordered my phone and paying $175 SMH for a replacement realized it was a refurbished one that started giving me problems the very first day. The phone was extremely hot the first day, had issues with me logging on to my iCloud then it keep freezing on me. Not only that the phone continued to get extremely hot with no reception. I called to complain. They told me I'll be getting a new one sent out to me at my T-Mobile store.

Since May 2016, I opened a claimed because my all in one stopped working and 'till today the issue hasn't been resolved. I have sent it back four times and they have sent it back to me and done nothing to it. Oh yes they broke the front door to it. This is wrong. I keep telling them why do they think people pay for warranties. This is so stressful and wrong for a company to do this. I just want it resolved finally. I have other warranties for other product and is scary because of this experience. I had filed for DVD and was solved. I don't know if because it was something small. They just sent a e-card to buy another but this time I am getting the runaround.

They were very friendly and patient. Thank you. I would recommend your services to everyone. I have had Asurion for many years and really enjoy it. Thanks so much. And I will be recommending you to all my friends and family. I really am enjoying my new phone. It's very nice.

I had a cracked iPhone screen and it was so bad I couldn't use my phone. I got the new phone the next day!!! It was awesome!!! Thank you so much for helping me keep in touch with my family and friends!!! Def recommend this service.

Had to print online form to complete and return rather than fill out any customer/phone owner information online. The extra step was a nuisance and unexpected; nevertheless, the filing a claim and obtaining the replacement phone was an ok process.

I received my replacement phone faster than I expected. I am very happy with the service that I received. If someone is offered this company to cover this phone I would definitely recommend this Asurion to a friend. I love the service but hopefully I don't have any more accidents with my phone.

The first phone you sent didn't work, so we had to get another one. It had all kinds of issues. It wouldn't even turn on. I would of thought that would have been checked before it was sent. This new one so far is working fine. They both came really quick after we ordered them which was nice. The online order was very easy to fill out.

Returned an iPhone that was damaged. I contacted Asurion via Verizon website. Filled out a simple form. Then received instruction. It was very easy and clear instructions with speedy service. New phone replacement arrived within 2 days with no problems and included return shipment label to send damaged phone back. Simple and easy. Thank you.

You were fast and reliable because I use my phone for work and the turnaround was great!! My refurbish phone was in excellent condition and I was up and running by the next day. Thanks for all your help me and it's way worth paying insurance on your phone.

We a lost phone, needed replaced. Thank you for your very prompt handling!! I didn't expect to receive the phone the next day!!! And the replacement phone is in great condition. Thank you again!! I hope everyone receives this great service.

Very satisfied. The online claim form was easy and convenient. Wasn't happy that I still needed to pay different fees when activating the new phone. It took 2+ weeks get the phone but I am sure that was not your fault and due to Samsung and the 7 recall.

I am very satisfied the way Asurion has handled my claim. They are precise in their customer service and attention to detail when it comes to making sure their customer's claims are fulfilled in a timely manner. Asurion's delivery process is spot on!

This is the second time I've needed to replace one of my phones under warranty, and the process couldn't be any simpler. Less than five minutes of filling out information online and my request for replacement was submitted. New phone was in my hands in 24hrs. Very user friendly, and very expedient.

The only problem was you had to send three cell Phone because the first two did not work and Verizon could not get them to work. Customer service was very good and Verizon was helpfully doing the whole process. Thanks for your help.

My charging port broke on my phone somehow and you made the claim easy and I received my replacement phone in no time. I never have a cell phone without insurance these days and you make it easy when I needed it.

Phone arrived within 24 hours as promised. Great service. I would highly recommend this insurance to everyone who purchased a phone. The person I worked with was very kind and helped with everything. Thanks for the prompt service. I will always have my phone insured by Asurion.

Recently my daughter dropped her phone and cracked the screen. Asurion replaces the phone within 24 hours. They did an outstanding job! I will use asurion again and recommend it to others. Thank you asurion for your help and support. Thank you.

For $200 we got a new phone overnight. Well worth the $12 monthly fee. Just sent the old phone back in the provided envelope and that was that. Had to make sure that the find my phone feature was disabled before returning the old phone or could face up to $500 charge.

My son Note 3 was damage beyond usable so he needed another phone which was handle pretty good. The phone was received very quickly and I was impressed because it was also a 3 way conversation. The transfer between different operator was also good because you usually get dropped.

My phone was damaged when my family and I are out and my daughter knocked over her drink on my phone. I received a quick replacement. It was easy and gave me peace of mind! I would definitely recommend to everyone. Without it, I would be devastated. Thanks!

The service was great. I was told this phone wasn't available. It would take about of week to get one to me. Well the timeline was on the money. About week went by I receive my phone. Everything that were told to was done. That kind of service don't happen every day so thanks Asurion for being honest and customer service. You're the best. Thanks.

This happened on a Friday. From past experience I was aware that it would be a few days before I got a phone back. I could not be without my phone for that long AGAIN! So I decided to upgrade through Apple and use the Apple insurance. You really need to offer overnight replacement even on weekends and 2) streamline the claim process.

All went well. Second phone was very good. Wish first phone was better - it did cause some small problems having to go thru getting second replacement. The requirements for such a detailed description in this survey is excessive. There are times when few words tell experience. It can cause survey to not get filled out.

Called with concerns about my phone I received under insurance. Staff walked me through a few troubleshooting steps, determined phone should be replaced under warranty. Great service. Easy to talk to. No hassle. Tech was personable when I approached them with my issue.

I was very impressed with the speed with which I received my replacement tablet. I even lost the return envelope and had to call to request another. However when the second return envelope came it was obviously for a phone, as my tablet would not fit inside. Not to worry though, I was able to wrap it around my tablet and secure it with tape. It still shipped beautifully. Thank you for a very positive experience.

The replacement of a phone that was damaged was very simple and user friendly, the phone arrived as promised. The activation and returning the damaged phone was a very simple and easy process. The phone that was sent as a replacement was in new condition and the same model that was damaged.

I had a problem with my phone and it didn't work. I called in, made my payment and got a new phone. I received the new phone within a week. The new phone was taken into the Apple Store and my phone was working within a few minutes.

It is the best insurance company and they have very good service. They offer solutions to the questions I have & any problems I have. I did the right choice in switching insurance companies. Very good price. Overall very good insurance company.

I started the claim late in the afternoon to replace my phone thinking it would be a couple days to receive my new one. I even dug out an old flip phone to make sure I didn't miss any calls. I was surprised that the operator said I would get the phone the next day, and still had my doubts. Sure enough, the phone was at my residence by mid day the next day. A very pleasant surprise.

Thank you for all of your help. Everything was made simple for my phone replacement. My phone arrived with little delay. The setup instructions were easy to understand and I only needed a little help which I received through my Verizon store. Thank you again.

Excellent service quickly and easily to handle with them. I'm pretty pleased with Asurion's service. My phone was lost. I reported the same day and the next day at noon, and had a new phone. Thank you for the great service you provide.

Easy to use. There is a deductible, so be super careful with your device when it's new. It beats buying a whole new one though. I dropped mine when getting used to the new size, which shattered my screen.