Asurion Reviews

Asurion was easy to contact and place replacement order... Had my phone the very next day before 12 noon and it was even a Saturday... I was very, very impressed and will definitely use them again. Easy use website self service. It was fast.

The phone I was sent does not always work. It will cut off on you are lock up. I always hate having to get another phone because they are used and just fixed. So you usually get one that does not work properly. It was my fault that I broke the one I had so I will make do with this one. Other than that my experience was a good one. Thanks.

We were very happy with the service and the time to get the phone. Phone was here in 1 day. Great service and friendly staff. No complaint. Would recommend to family and friends. Best experience I have ever had, hand down.

My iPhone 7 was smashed and Asurion is claiming that they have zero iPhone 7's available and that I have to wait 10 days for a replacement device. Not acceptable. Please make sure you read the fine print in the service agreement.

I requested a replacement cell phone due to a cracked screen and battery charging problems. Their website is user friendly. I received my replacement phone in a timely manner. I am satisfied with the exact same cell phone I originally had. Thank you for your customer service.

A little difficult to find where to report, and what info to include. I've used this company in the past and they were difficult, but it has improved since. Either way, better than having to buy a new phone.

My cell phone broke and within a couple days I had my replacement. Customer service was wonderful and they worked with me to solve my problems. The person who came to my house to fix my phone was kind and helpful. I strongly recommend using Asurion! Thank you!

Although the person I talked to on the phone was not familiar with the models of iPads mine was replaced within 24 hours. Since my model was not available anymore I was upgraded to the new model. Great job.

My phone was placed on car and fell off in traffic and run over by cars. Your group understood the problem and I had a new phone within 24 hours. It was easy to get ahold of Asurion and easy to set up the process to get my phone replaced. The customer service was outstanding and I have recommended your service to others.

This was a very quick and easy process. I filed my claim and the next day received a replacement phone. I would recommend to family and friends. There was a prepaid envelope for my broken phone so that it may be returned. It was not stressful in an already stressful situation.

I needed to replace my daughter's broken phone. I went online, filled out the information and my daughter had a new phone the next day! She is away at college and the phone is my main contact with her, I'm very happy that the whole process was so quick. I'm glad I chose to protect our phones with Asurion!

For someone who is not very savvy about technology, this was a confusing process. Everything went OK, I had service transferred to an older model until I could receive the new phone. Connecting to new phone very easy! Confusion on turning off the "my phone" feature. Finally after a couple of requests they sent some instructions. And I guess it worked. Not sure if the new phone has that feature at this point.

Great service. I received replacement phone within 24. Excellent service. There is nothing more I could have asked for or anything to be done any different. I would recommend insuring with Asurion to my friends and family and my coworkers.

Phone went swimming. For some reason it didn't like that. Replacement is working fine. Service was fast and easy. It is a pain to lose my settings, but having a replacement available for the price of the deductible is great.

The folks at Asurion were most courteous and responsive to what happened. My only concerns would be on the underlying expenses, which make it sometimes more expensive and time-consuming to collect on the insurance, and confusion over follow-up with "find my phone" disconnect methods and success/completion.

Really excellent customer service. Very friendly and completely helpful. Called on a Saturday quite late. Even so, my new phone was here first thing Monday morning... I was very surprised, and wish that more companies took their customer's needs so seriously.

The phone I purchased did not have advertisements to pop up. The replacement phone seems to be nothing more than an advertising billboard. Some functions I cannot even use for ads taking over. There are uncontrollable ads constantly popping up and I don't know how to stop them. My phone is nothing more than an advertising billboard... Very dissatisfied with the replacement...

Thank you for providing wonderful service and someone that I could understand. It's always nice to be able to understand the person over the phone. They were nice and very knowledgeable to my needs. A friendly voice goes a long way. Thank you very much.

Ipad screen was shattered and no longer worked as a result of this. It was a device my granddaughter loved being able to play games on it and so much more. Asurion came to the rescue in replacing it. I'm giving it to her on Christmas which she has no idea about so thank you for your speedy response and your professionalism in handling my claim.

Getting a replacement phone was easy. However, it was a refurbished phone and did not work. I received another phone within 48 hours which was also easy and it was a great upgraded phone that was brand new. However I kept getting phone calls telling me that Asurion never received my original phone or the 1st replacement phone even though I sent them back immediately. I was told I was going to be charged for not returning them. Even after we provided proof we returned them, we continued to be called about them not being received. Other than that the process was great.

My wife signed me up for replacement insurance via a Verizon promotion. Two months later, I dropped my phone in Lake Erie on Sunday afternoon. Sunday evening, I submitted a claim via my wife's phone. My new phone was delivered to my office Tuesday morning. Easy claim process, excellent service!

Great Job, was pleasantly surprised at the quickness of receiving the new phone. I hope I don't need to do it again but would encourage all to let Asurion replace your items for you. Again, please let Asurion complete your phone replacement needs.

I seem to always have problems with filing a claim online, (usually my error) but the site never allows me to back up and correct. However when I call (after I mess up) the rep is always super nice and helpful.

I had a little difficulty on the phone with Asurion, but after that everything worked perfectly! It was super easy and quick! I also really liked how I received a new charger with the new phone. This was my second time using this company, and I am pleased with the experience.

Very positive experience! My LG Pad simply stopped functioning after about 11 months. Warranty replacement through Asurion was simple, fast & convenient. They sent me a new & better model (the LG Pad I had was no longer available), which arrived at my house less than 24 hours later. Activated the new one, restored my data from the cloud server & was back in business. I placed the non-functioning LG Pad in the pre-paid envelope they provided & dropped it in the mail. Could not have been more pleased with their prompt & courteous service.

I pay $30 a month roughly to insure 3 devices with Asurion as Verizon being my telco phone provider. However when I want to make a claim I have to pay $60 for the screen and $150 for any damage other than a screen. These are market prices without insurance so there is really no need to pay the absorbent monthly fee as they do not provide a service greater than what you can find in a common mall or walk-in store. This entire setup is disappointing to say the least.

I lost my cell phone and applied to insurance for a replacement phone. The Asurion program was very easy to use and the application process is completely automated. Got new phone easily and very quickly. Insurance covered a new cell phone cover as well.

Best service and replacement ever! We had no wait time. Customer service filed our problems quickly. Replacement came quickly. Very courteous, professional, and helpful with all our questions and concerns. Phone returned promptly and started back in service immediately with ease as directions were clear and concise.

Really needed for work and was really available quick appreciate the team... Awesome insurance provider. Will have it for lifetime. Also recommend everyone to get it. Awesome deal. Can’t thank you enough for the service. I’ve got 5 lines and recommend to everyone.

Phone arrived when you said it would, worked great. Person I spoke with to arrange the replacement was awesome, only great things to say about my experience. I will continue to use Asurion to cover my phones and I will recommend you to friends and family.

Asurion, did a really good job... I asked what I need it they help me out, with what I need with no problems??? I couldn't ask for more. I would give them a AAA+++. I never had problems with Asurion???

Phone was stolen, called Asurion and all issues were resolved quickly. Received new phone within 24hrs with an explanation what to do and who to call for re-activation. And also what I had to pay upfront before phone was replaced. Very good instruction forwarded to me after I received phone. Person on phone from Asurion was very polite and comforting. THANKS.

Was a little rocky at 1st trying to understand how the process of getting my phone replaced worked but cant fault Asurion. They did an excellent job in the end of getting me my replacement phone with a couple days. It would have been 5 stars except the deductible in my opinion was kinda high. But like I was saying I'm very satisfied in the end and I have my new phone so I'm happy.

This was a stressful time because I was on vacation and spent many hours on the phone with Verizon to back up the phone - Asurion was helpful and allowed me the time to get things backed up before returning the old device. Thank you for your help and assistance.

I have never had a problem with Asurion and I have had many lost phones. I consider the monthly charge to be well worth the peace of mind that I will be able to have my phone replaced quickly if damaged or lost.

Phone Replacement - I filed a claim, It had to be reviewed. Did not hear anything and I called about 4 days later and the operator was able to get it pushed through and taken care of quickly. Had a new repurposed the next day. They were helpful in getting it taken care of.

I was very pleased with the service. I would highly recommend Asurion to all my friends and family. The replacement phone was here the very next day. Very satisfied customer. I will always make sure I keep the insurance from Asurion on all my phones.

Replace damaged cell phone - Was easy as pie! Any difficulty was on our end as far as turning of tracker (phone was dead from water damage). I am impressed with the new security even though it adds time and a little hassle. Crooks ruin things for honest people every day.

I had my broken phone replaced. The online process was simple, fast and efficient. I had my new phone the day after I submitted my claim. I had a great experience. I would recommend this service to family and friends.

The young lady I spoke with was very helpful. She compared my options and offered information on each, allowing me to decide and not forcing her preference. She seemed quite knowledgeable. I received the replacement phone within 24 hrs. The entire process from start to finish was painless and easy. This my first time using my insurance in the last 15 plus years. Thank you.

Great and fast response and next day shipping. Thank you for a easy system to use. The Asurion team are very easy to talk to and understand the importance of the job they do. Completely satisfied with Asurion. Asurion goes above and beyond for the customers they represent.

Replacement was easy, delivery was fast and efficient. My only reason for not giving a five - instructions to set-up phone were not so great. Ended up calling Verizon. Turns out they needed to activate on their end. Otherwise thumbs up!

Being as fair and accurate as possible, shipping was great, the backup process and everything after was awful. I lost all kinds of iCloud data and it took forever to figure it out. I had to try and retry multiple times. Finally I gave up.

It seemed that it took awhile to be okayed to get another phone. Once we were everything went smoothly but it was definitely more than 24 hours to get approved. I am glad we had the insurance though and would definitely buy again.

I had a brand new phone at 2PM the next day and I ordered the item at 6PM. It came from all the way across the continental U.S. in the matter of 4 hours. I couldn't have been more impressed with the wait time. Plus, they give you 10 full business days to get all your info of your old phone. When you're as busy and forgetful as me, that extra time counts!

I was amazed by how painless it was to get a replacement phone. It was shipped quickly and overnighted so that my time without a phone was lessened. Everything came perfectly packaged including accessories and instructions. It was a great experience.

Thank you very much it to shipped to my office on time. I'm deaf customer. I understand your policy is strict protect because they not allow 3rd party on phone. I use sign language via interpreter. I file form of request shipped to my place of instead because where I travel on business. They accepted. I want to said thanks.

Phone acts funny. Does stuff on it's own or in ways I am not directing it to. I am using all same apps. No strange sites. Did come fast. Think it's silly I have to sign affidavit. Phone physically looks great. I did have a phone screen protector that was not an option to replace.

I dropped my iPhone and it broke... the screen remained black and I could not answer any calls or texts or see anything. I had it insured and my new phone was delivered to me the next day. Great service! Thank you.

I enjoy my experience with the claim department replace my Samsung Galaxy Edge. The only issue I have is the deductible I think it should be lower. My opinion is that a hundred and forty dollars is little bit pricey. I think 75 is reasonable amount for a cell phone.

Overall I’m very dissatisfied with this company and disappointed that I had no choice but to go through this company for phone insurance purposes. The first refurbished phone I was sent would freeze when I tried to make or answer calls. The only way I could call out was to restart my phone every single time. I called to report the issue. I was told that it is standard procedure to “troubleshoot” the phone before another phone is sent. Completely understandable. I’m just not sure how you troubleshoot a hardware issue by resetting the entire phone but that’s what I was told. Resetting didn’t work of course and I had to call back within 30 minutes of resetting the phone to have another phone sent. I received a second phone today and the microphone doesn’t work. The only way the person on the other end can hear me is if I use my headphones. At this point it’s obvious that Asurion doesn’t care to check these phones before they send them out and they don’t care about their customers.

Phone on and off button stuck. Very satisfied with the service I service. I received another phone in the with instructions how to activate it. Easy to follow. Sent the old one back. Happy ever since. I would recommend Asurion to my family and friends. I will also take the insurance when I upgrade my other phones.

The insurance company Replaced the cell phone quick and easy. Had the cell phone to me in 24 hours and was back communicating with my family. The telephone Operators were friendly and cooperative and the cost was low and easy to deal with. Thank you very much.

The phone has feedback that is so horrible no one can hear me. I tried to call the help desk to get a new phone but they were unhelpful. I need a new phone that works. Please send me information to trade this phone for one that works.

I appreciate so very much how quickly and easily Asurion replaced my damaged phone!! I rely on it so much, and after being out of the country when the damage occurred, I was desperate to get a new phone ASAP when we returned. Asurion delivered above and beyond my expectations!! Thank you!!!

The phone service and delivery was perfect, however the replacement phone I'm not happy with. Our blackberry priv was discontinued so you had to send an LG G6, I don't like it at all. It's a lot slower, freezes, the camera is very poor compared to what I had, the sound is horrible, and it doesn't have certain features I needed from the other phone.

The claim was filed and I received my new phone the next day. It even came with a new sim card. I was very pleased with the quick turnaround. I will certainly recommend this service to all my friends. Awesome service.

Great experience, everything worked as expected, the replacement unit got back on time, my claim was placed online and I did receive timely updates. I hesitated at the beginning to use the online claim system, but now I am convinced it was not only an effective way to place a claim but it was also efficient, I am so glad I got my insurance with Asurion, I will make sure to recommend to my friends.

Getting the phone was no problem but the replacement phone we received has suddenly stopped working. Are these refurbished phones? I am very concerned, as I don’t have the time or energy to keep haggling over phones that are defective or suddenly stop working.

Painless service, prompt replacement. Though the online system was not great that night, the agent was great! I wish you guys would train everyone else! Thank you for continuing to get it right. Your people are polite, professional and knowledgeable.

The replacement came quickly, but was pretty bad quality. Had bad battery life and was very difficult to type on. Likely will not use Asurion again because they provided a bad replacement phone at significant cost. I could buy a new lesser quality found that worked for less money.

Excellent from start to finish - I was so happy to know that I would have a new phone the next day. It was delivered directly to me, so no running to the store to pick out a new one. I had just moved, so was not familiar with the area. The whole process was pretty painless! Would definitely recommend Asurion -- well done!

Everything was quick and easy. Much better than I expected!! The replacement phone showed up as promised the next day and the return process was simple and very clearly explained. I would certainly continue this service in the future. Good experience.

Found out that everything don’t work on my phone.. And the volume isn’t coming up loud enough.. I wish I wasn’t going through a lots of different phones to get the right one working.. One needs a new one send out to that really works.. I can send this one back..

Spent over an hour trying to file a claim dealing with multiple website bugs and inconsistencies. When I finally got them to recognize my former phone and explained my issues there was an error message telling me they couldn't replace my phone because what I described was an "equipment malfunction". The device is literally unusable. The screen doesn't work when touched but they won't replace it. My family and I are furious that we've spent so much for insurance and the 1 time we need it we don't get the help we deserve.

I'm happy with the service because it was rather quick and I did receive my new phone within a couple days. However, I do pay a monthly premium for insurance and I think that the deductible is quite high considering you don't even receive a new phone, you receive a refurbished phone. I have to say that the refurbished phone still has glitches. I think the deductible should be much less seeing I am still paying a monthly fee for my new phone that I no longer have.

Very good service. Filed claim with no problems and received replacement device in a very timely manner. Very pleased with the new device and would use and recommend Asurion to family and friends. Have no complaints or issues with Asurion on this transaction.

I was very pleased with the representative and the quickness of the claim response time. The phone came, activated properly and has been great! I've had Asurion on all of my devices and it has truly paid off. I appreciate your time, politeness of the Representatives and the value of TMP. Thank you.

I had no idea that a damaged phone had to be reported within 60 days. As a single mom, I didn't have the $ for the replacement for almost 10 months (I borrowed an old phone from my oldest son). When I did get the money, I had to jump through hoops because of the 60 day deadline that no one has ever made me aware of. Anyway the very last woman I spoke to was SO nice, put SO much effort in to getting the correct, necessary background information and was determined to make things work out for me. I appreciate her and Asurion for hiring her. She is the epitome of customer service!!

Got my replacement phone after having to fill out an affidavit of the same information that I did online. It's a waste of time. Got my phone and from day one kept freezing. Had to return that. Got a new one and the sound only works correctly when it's on speaker. So if I answer I have to have it on speaker cause I can't hear anyone.

My experience was very smooth and easy. All the information I needed was sent to me and the only thing I had to do was walk to my mailbox! Asurion has worked with me several times and they have all been a pleasure to deal with.

Thank you for the quick replacement of a broken cell phone. The info updates on receiving back the broken one was helpful and put my mind at ease. The new phone is satisfactory as replacement of the old and getting any old info off the sid card worked as well.

I really feel comforted by the fact that I have you guys as an insurance carrier for my phone. However, I just wish there were differently pricing levels for deductibles, i.e. type of damage payment vs. standard deductible. Not sure if there is something like that however, you should look into it. Thanks.

When my phone started acting up I called Verizon and I got the run around on how to do an insurance claim for my phone. I was really upset by the time I was sent to Asurion, but everyone that I spoke with was very considerate and helpful. Keep up the good work! Thank you for great customer service!

My iPhone was damaged to a point where it was unusable. I was worried about my kids not being able to get in touch with me. But Asurion sent me a new phone overnight. The service couldn’t be faster or easier to use.

I’m disappointed with my phone you sent me. The screen is unresponsive at times. Siri is totally unreliable and the charging dock does not accept the charger at times. The battery dies at random times. I would like another phone.

When I bought the cell phone and paying $10 per month for the Asurion protection plan, and I got the letter shows that the replacement service fee is $149, but today the guy called Marcel who is working at the Asurion told me that the replacement service fee is $249. I asked him why, he told me because the price went up. But I told him I have a legal document from your company shows that the replacement service fee is only $149. He told me it doesn't matter what the letter shows, the price went up is went up. I also don't understand the cell phone is getting old, but the replacement price is getting higher? It doesn't make any sense.

Fast Shipping and the website was user friendly. The only issue I had was my cell phone, the iPhone 6S was no longer available. I had to go with the iPhone 6 instead. I would recommend getting Asurion for your phone insurance if you spent a lot on your phone!

Everything is done online really fast and saves time from calling and wasting a day on the phone. Thanks! Deductible is a little high but worth it. I was debating at first if I wanted insurance but it was worth not having to buy a new phone for 800 dollars.

Shipping is awesome. It's Super fast, Arriving the next day. Deductibles are reasonable. Thank God for Asurion insurance. I recommend everyone to get this insurance, it's the best insurance I've gotten. They work with you as much as they can with the best service they can.

Website process was a little clunky but got through it. I had to close the site right at the payment section and tried to close it and go back in but it wouldn't do anything but spin. I went back to it the next morning and it worked. Once the process was complete, the phone came quickly.

The service provided by the company Asurion regarding the demise of my cellular device was by my self consider to be above average. It is a pleasure to me to know that having Asurion as such a competent company one that I will continue to enjoy for years to come.

Easy to complete online process, quick delivery, and easy return. Follow up emails to check on progress and reminders regarding removing private information. Follow notification that they received my returned phone so I knew process was over. Thank you very much.

I am only disappointed because the replacement device is already cracked. The protection case is not nearly as good as the previous one. The claim was wonderful, timing was very vast, we made the claim at 10 pm and still had the replacement come the next day. Just not thrilled with the replacement case.

The worst experience. Not only was my husband and I given such a hard time with our address, being told they refused to send it even though we had proof it was our address and literally had no other way to receive the phone. We argued with them for days over it asking for other alternatives since they wouldn’t send it. Finally someone said they would just mail it to our post office and it would be there the next day. That day comes and we get an email our claim is on a 24 hour hold (this is after 3 days when it’s supposed to overnighted). Then we call and get the same issue with yet another representative.

I got my phone the next day, first phone did not take a charge and was replaced with no issues. The only thing is the fact the phone must not have been tested before shipping costing me time updating 2 phones to the cloud. Each time I lost phone numbers and documents.

Got my brand new phone overnighted (arrived in 14hrs or so) after dropping my old one. Definitely glad I got insurance when I got the first phone! Worth every penny and would recommend everyone get this insurance plan. Great plan, once again.

I think that your service is overpriced considering all of the insurance payments I have made. The length of the insurance payments I made should be used as a deductible amount used against your price. I can get a used device online for about the same amount you charged with no insurance.

Yes I would recommend to a friend. Your service was very good and timing was perfect. Phone came in a timely matter, no downtime, took a while to get email back on, but it was not your fault. My phone experience is not the best. But it all worked out in the end.

I've had several devices replaced over the years. I work for a company that uses approx. 20 lines, so occasionally one gets dropped or stops working. Asurion has never failed to come through for us. The deductible is a lot less expensive than buying a replacement!

I accidentally left my phone on the top of my car and when it fell off, I watched in horror as the FedEx truck ran over my phone! Nothing a Life Proof case could handle... Thankfully, I had Asurion to turn to for help. I had my new phone in hand in 24 hours and for a fraction of the cost of a new phone, I was back in business. Thanks Asurion!

I was very happy with the one day service. The negative is the replacement phone broke in one month. Once again I received one day service to replace the one month old phone, which is excellent. I find it strange the replacement phone does not come with the latest updates. This makes using ICloud restoration a longer process, since you have to manually update the phone to use backup Icloud. Leads me to believe it is reconditioned, not a new phone.

Asurion did an excellent job providing a replacement phone when ours was lost. Great customer service and had the new phone within days... thank you! I highly recommend Asurion as a safeguard because you never know what could happen to your phone.

Instructions enclosed in the packet were very clear and the process was easy and painless. Because the phone would not cut on, we took the phone to Verizon for the sales rep to deactivate. I would recommend to anyone who has to exchange their phone with Asurion.

This is the second time we have used our insurance policy with Asurion, the interaction was swift and painless (other than the deductible of course). Thank you for the professional manner in which the customer service reps handled our needs.

We sent the phone in because it was not charging and broken screen so sent in and got a replacement in 24 hours. People on the phone were polite and helpful. I do wish the replacement was not so expensive and that the phones would last longer. The replacement can very quickly.

The replacement device arrived as promised. My granddaughter was delighted to have her tablet in such a short time. I found the process to make the claim to replace the device easy and satisfying. Thanks for making the return of the damage tablet a friendly trip to my favorite, post office.

Had a telephone go bad and after a trip to Verizon it was confirmed that a replacement would be needed through our insurance plan. I made contact expecting to be hassled but instead and to my surprise it was a very simple process to have it replaced, had new phone, operational in 24 hours! OUTSTANDING!!!

Received the new phone quickly. Everything works. No issues. Thank you Asurion!! This is not the first time, and probably not the last, that we have used Asurion. Thank you for making the process simple. Packaging to return the broken phone was convenient!

My phone was damaged. Filed a claim and had a phone within a few days. Was replaced with same phone that I previously had. The whole process was very easy to do and all the employees I dealt with were very nice.

Bought a PS4 from Walmart on 3/10/15 and paid for Asurion care plan. Absolutely the worst mistake I ever made. PS4 unit has been returned to Asurion for repairs over 3-4 times. Asurion keeps sending unit back to me saying that the problem has been solved, when clearly signs of overheating and not playing discs are always present when I receive it back.

My FIRST replacement arrived fast. Unfortunately it was a used device that was literally falling apart. When I called to address the issue, the representative wanted me to do a bunch of troubleshooting that had absolutely nothing to do with the phone physically falling apart! She had me so upset I found myself swearing at her trying to get her to understand the issue. Finally I gave up and hung up.

So I broke my phone, got a replacement, and the replacement battery was absolutely horrible. Called them and they quickly replaced my phone with a brand new one, free of charge! Been great ever since! They were prompt and efficient and everything is always smooth when I have problems! Totally worth the cost of only $10 extra dollars on my bill a month!

Great job. You guys really do set a high bar, in terms of customer service expectations. And then, meet or exceed them. The efficiency of your operation, should be a model by which other service companies are compared. Thank you.

Couldn't help me turn off find my iphone. I called three times and no one could help me turn off the app. I keep getting calls saying I will be charged if I don't turn off this app. I have no options, what am I supposed to do?

The service was excellent. The time it took to receive the phone was fabulous. It was here in 2 days. The Samsung galaxy s7 phone is in a condition except the battery doesn't stay charged very long. Would like the battery to last a lot longer.

Sent replacement for iPhone 6 Plus and sent me back a refurbished model that also had issues. After calling and letting them know what happened they offered to send a brand new iPhone 7 Plus in its place. Very good customer service. They made it right.

Fast and easy claim process. I got my replacement device the next day! The device I originally had was out of stock and it was replaced with another comparable device. We are very pleased. Tracking information was emailed within a couple hours.

Very hard to transfer phone service. I couldn't transfer phone numbers on either phone. My wife's phone, the flash and camera doesn't work. My son Moto Z works fine. Not sure what to do with my wife's phone. It has already been 30 days. Not sure it worth going through hassle of getting it replaced again.

All representatives that I dealt with were efficient, friendly and able to answer all of my questions. I have been very pleased with our service from your company. I wish all insurance companies were this caring, accommodating and efficient! I truly feel that my monthly premiums are money well spent. Thank you very much.

Product came very quickly and was easy to set up. Process to complete claim was cumbersome and would like to see that be easier with today’s technology. Fair value for claim, and it is worth having insurance if you are prone to accidents or have children.

They are very prompt and I found them professional to deal with. The only challenge I had was with the issue of "turning find my iPhone off," because the phone was inoperable, and we had troubles online trying to do it. We did figure it out in the end, though. They did phone me a couple of times (on two different phone issues) and they were very professional.

My daughter's phone was stolen at school and I was easily able to file a claim online. I received a replacement phone via Federal Express within 48 hours. It was a relatively painless experience that I am thankful for. I would recommend them to a friend.

So, it cost me $150.00 to replace a phone that I could have bought on Amazon for $144.00. A refurbished Motorola 32GB Droid. Not even a new one, but a refurbished phone with some crappy aftermarket power cable. I will be cancelling the insurance and wouldn't recommend anyone buy it unless they have maybe a gold plated phone or some brand new model of phone.

The process was simple, the diagnosis and repair was quick. Communication needs a little work, but updates were provided. Shipping to and from was fast. I would highly recommend and will continue to use service on current and future purchases.

I got a prompt replacement phone after destroying mine. The first replacement phone's camera wouldn't function, after speaking with a very friendly representative and explaining my problem, he sent me another phone that was brand new. I definitely recommend using this service.

My son's phone stopped working, the replacement phone wasn't working so we sent it back twice. Asurion was supposed to send us another type of phone but it was on back order. Phone stopped working all together so my husband cancelled the insurance and bought a new phone and signed a new contract with Verizon.

Courteous and knowledgeable staff made replacing my phone easy. The new phone arrived promptly with return postage box. All good things! Keep up the good work! This is the first time I got insurance for my phone and it was worth it. I will definitely do it again.

You made my granddaughter VERY happy. She was not without a phone for very long. Service was good. The replacement phone was good. Price of replacement was ok. Had to take phone to Verizon to get iCloud shut off but that was the only problem. Thanks for your fast service.

I had a Good experience overall. Very Easy. My Replacement phone came in very quickly (overnight). Unfortunately the cost! I Wish it was a bit more affordable to replace a stolen phone, not like I purposely lost it because I wanted to spend more to replace it than what I spend a month to pay for it. Also wish the option to upgrade was there.

I was totally pleased with Asurion. A replacement phone was received a day after reported damage. I would only say I regret the loss of photos. Is there any way to retrieve all my photos? If any suggestions please advise. Thank you for the prompt attention to my loss.

Phone sucks. Screen goes black unexpectedly. Phone gets hot. Probably will have to replace again soon. $150 for the same stupid phone as last time. Customer service was fine. Got the replacement fast enough.

Placed a claim on my phone... The phone I use was on back order. Waited 10 days to get another phone that ended up not working and waiting another 10 days for another replacement. Let’s just say not happy.. Had the first phone worked I would be ok. But the phone would just shut off out of nowhere and could only be turned on if plugged into a charger. Power button didn’t work..

Asurion has always been quick to respond to the previous claims I have filed. If you have a teenager in your family that has a cell phone you need Asurion! Big KUDOS to Asurion! It is definitely worth the small fee each month to have insurance on teenagers phone.

Very satisfied with the service I received when I called regarding my broken phone! Representative was very understanding and helpful! Received the replacement the following day! The replacement is great, no problems to date. We are thankful we had the phone insured! Thank you Asurion!

The customer service was excellent. The device I received is nice. There are two downsides, battery life is not as long as advertised and my previous phone chargers don't fit. The device is otherwise a great replacement. Strongest asset is an awesome camera.

Called and gave information of a phone that was a replacement for my stolen phone, the replacement quit working right, Asurion got another replacement right away! Thank you for the promptness! The representative was very helpful and kind. I would refer my friends an encourage them to get Asurion insurance.

Claim placed on a Friday. On Tuesday still no phone. Called and was told shipment was delayed but there was confusion as to why. New order was placed. Finally got phone on Thursday. 1st rep wasn't very knowledgeable. 2nd rep took great care of me.

Asurion's customer service representative was very professional over the phone regarding what I had to do to send my inoperable cell phone back. The process of what to do was easily explained. Several days later, I received another cell phone.

The replacement process was smooth and easy to do on the website. The phone was delivered very quickly and the return process was very easy. The replacement phone looked like a new phone worked as expected. I was very satisfied with the whole process.

I had a severely cracked screen that I was able to schedule an appointment for a tech to come to my home online. Once the screen was replaced we found that some areas of the screen did not work. I called and spoke to a representative who had a new phone sent to me. Everything was quick and easy!

Replacement phone does not seem to be in very good working order. At time there is flickering of the image on the glass and while the flickering is going on the phone is not usable. Is it possible that this phone can be replaced with a properly working phone?

It was an awesome experience other than some representative messing up my ins info, which almost made me miss the time to file the claim. Overall it was as usual on point and on time replacing my item??? I actually received an upgrade to what I had to be replaced with, so that made my replacement even better.

Our grandson dropped the tablet and the screen shattered. I called to start the replacement process, expecting to have to wait on the claim. We are happy with the promptness from your company and so glad we had the coverage. I would recommend anyone with children be sure to get the insurance.

The replacement phone you mail me has quit working and when I called you the recorder told me to take the battery out. But you can't because it's a I-phone 5s and the battery doesn't come out. I can't talk to you so please send me another new phone that works. Also it needs to be for Sprint service because we switch to them from Verizon.

They made a difficult and annoying experience and process very simple, straightforward and fast. Replacement phone arrived next day. Such an easy process. I was pleasantly surprised. I would definitely recommend the services offered. Ok I hope this review helps and you decide to get Asurion as your insurance provider.

This company was very easy to work with. My phone actually fell off my car onto a gravel pavement. The screen to my new note 8 cracked. I was very sad. The company gave me two options on how to replace it. I paid upfront the phone provider then was reimbursed promptly. I purchased the same screen protector on my new screen. They guarantee the product or they will replace it.

I was out of town on vacation and lost my phone. It had all of my contact information. I contacted Asurion, they told me what I needed to do, I went online and completed the process, quick and easy. I had my phone in no time. Great service, great representative. I am glad that I have the protection.

Your company was very quick to replace my phone when it broke. Your representative was very courteous and the service was fast. There were no questions asked and the website is very user-friendly. Five Stars for great customer service! Awesome job!

Could not get through a manager at all when I had questions about shipping. Was on hold for an hour and got hung up on. The rep was very rude and demeaning she acted as if I was not supposed to call in and ask about shipping. This was a terrible experience.

Broke my phone and had to replace it, used Asurion and had my phone by the next day. It was awesome and I have used Asurion more than once and always receive great service. Thanks! I would recommend this to my friends because it is worth it.

I felt the claim was handled in a timely manner. I had a little problem with the website, but once that was conquered, everything else went fine. He received the replacement phone and Verizon was very helpful in retrieving his information.

I had to fill paperwork out multiple times and I had to submit multiple claims for one issue. This was frustrating and a huge waste of time. One positive was that the turn around times were very quick once things were submitted and accepted. The phone was shipped and I received it within a day or two.

It was a short phone call and my new phone arrived the next day. Placed my broken phone into the prepaid envelope and sent it in. They have made the process very quick and easy! I would recommend this service to anyone who is a clumsy as I am with their devices.

I am very happy with my overall experience with Asurion. I got a replacement device after my phone was stolen overseas. The phone had issues and they worked with me to try to fix, but continued to have problems so received a new device under warranty. Customer service has always been great and helpful!

I was satisfied with customer service and the process. I was not satisfied with the product that was sent. The phone at times was slow and apps would shut down without notice. Then the phone quit working and am in the process of getting another one.

Contacted the insurance company a few times via Twitter. Not sure if they have the right information. I used the insurance for Sprint account, I received an email from Sprint stating the start date of my coverage. Got a letter back from Asurion with a denial letter stating wrong information! No resolutions made.

A+. It was fast and easy. Great job! Even thru a hurricane that hit Texas where they're located it was next day no problem. That's customer service. Thanks to the great service I had my phone up and running the next day. Great job!!!

It was very simple to use the claim service. I received my replacement within 2 days of filing my claim (because I filed it on the weekend). I was happy with how fast it was to use but I was extremely unhappy and thought it was ridiculous that I am paying $9 a month for the coverage and still had to pay $150 for a deductible.

I called 4 times to try to give credit card, debit card and checking account info to pay for a replacement phone. Your system would not take any of the three! Not a problem with my CU.Had to pay extra $15. Reps were polite but, clearly, did not know what they were doing!