Asurion Reviews

So, I pay insurance fee to Sprint for all my cell phones just in case something happens. I only file a claim when necessary, so I file a claim to get a replacement, it takes them a week to ship. In the meantime they charge the 200$ deductible, send it to crappy FedEx whom never delivered my phone. I call Asurion to inform them, they tell me there is nothing they can do because that is a problem between FedEx and myself, that I need to take it up with them!! Now am beyond frustrated because am already going back and forth with FedEx because of their crappy service. Asurion is still charging me the deductible even though I don't have a phone!!!

Asurion phone protection provided through Verizon Wireless. My Verizon bill statement reads Wireless Phone Protection. Today I learned, as it was pointed out to me by an Asurion Supervisor by the name of Volitra - sorry if I butchered the name - "My "PHONE" IS NOT protected" is my LINE. So, the technicality in this terminology is the following scenario: if you reach the number of claims by their terms and conditions they drop you from this so called phone protection insurance and you will need to start all over again BUT only if you buy a BRAND NEW PHONE you will qualify. After Asurion drops you, it will not allow you to continue to protect your phone on your existing line - only if it is a brand new phone! So, although I purchase protection for my phone, I ended up purchasing protection for my LINE.

I cancelled this service because my son had previously filed a claim (for a brand new phone) and I paid the $50 deductible (now I know that I could have fixed the phone for not much more than the $50). I was then sent a replacement phone. Unbeknownst to me, they sent a refurbished phone. Unfortunately, my son several months later had another issue with his phone. When he went to file a phone, he was informed it would be $100 or $150 (can't remember now) and on top of that they threatened to cancel the coverage (I have been paying on that insurance nearly 20+ years).

My iPhone 6 plus got water damaged. I connected my old iPhone 4. When Verizon told me I would have to go through Asurion, that's what I did. Over the whole process it took 5 claims for them to get it right because my original iPhone 6 plus wasn't listed on my verizon account because it was damaged and another phone was connected! Obviously! When I told Asurion to reach out to verizon to confirm it was indeed an iPhone 6 plus they said "we can't do that. You will need to fill out another affidavit!!!"

I had loss breakage insurance with Asurion on my iPhone. I had the phone for 2 years and it failed to operate one day. No fault of mine, just an electronic failure. I called Asurion immediately and spoke to someone at length and was told I would receive an email within the hour with instructions. No email arrived. Called back and they did not know anything about an email and told me to file a claim online and they would respond within 24 hours. I did that. I checked in 24 hours and they said it would be another 24 hours till they really responded and what the online information said was wrong and so on. Eventually I read more reviews and figured out the outfit was unreliable and went to the store and bought a new phone and chalked up my experience as a waste of time and money.

6/28/2016 10:45 pm. I called Verizon in regards to my cell phone. This morning I had trouble accessing my phone. Although the power was on; the screen was completely blank (a black screen). Although I could hear the alarm, hear receiving phone calls and able to power on and off, I was not able to utilize the phone. I trouble-shooted by restarting the phone and even removed the battery. The screen remained blank. I became frustrated being that I need my phone for receiving and returning business calls. The Verizon center was closed by the time I came home. I called Verizon who quickly and unknowing forwarded me to Asurion. A man name Patrick seemed confused and spent over an hour trying to assist but was not able to help. He claimed I needed a replacement. He prompted me to a screen for deductibles and stated that I had to pay $149.00 for the replacement since my phone had a crack.

Beyond crap service!!! Don't get duped by the people you purchase from... In my case Walmart. I've given both of these outfits a chance to do the right thing... Otherwise I'm filing with Consumer Affairs and the attorney general for these outfits to do the right thing for a customer that bought Asurion as a protection plan. So far I sent my beats wireless in to get repaired and the repair was crap and they changed out with someone else's crap. My bluetooth was programmed in many devices and when I received it back. It wasnt the same headphones and Asurion lies and says its the same unit. Please do not purchase a 3 year plan that aint worth ** with the ** repairs made and the down time.

When you buy a phone from Verizon, they ask if you want to insure it. They do not give you insurance company choices. They push only ONE insurance company and give you no other option. They charge you 7-10 dollars a month for as long as you have the insurance. Even if you have had the phone for years. The price never goes down. They make you pay a huge deductible (200.00) when the value of your phone may only be 239.00 and tell you that your phone cost 650.00. I stated that is what I paid for it almost two years ago. Are you telling me that is the value of it now??? He said, to think of it like car insurance...when you had to file, you had to pay a deductible.

The company gave me what I paid my deductible, a better iPhone 6s Plus then the one I dropped in the water. Let's look at a few things. I never purchase insurance in on my iPhone. Thus once I experienced water damage on the one under contract I contact Sprint, purchase 13 service, order a replacement phone honored by Sprint, pay 200 deductible, cancel insurance after I received the new phone. Now with iPhone forever I wait to trade those phone in for the iPhone 7. Out no money, had Sprint break up the 200 in payments. I don't see what the issue is for most. Why are you paying the 13 every month when you can report a lost one day after adding the insurance? They sent me a nice refurbished iPhone 6S Plus 64 gb space grey. Looks just like the one I dropped in water and works great.

If any good exists in this world at all, Asurion will be out of business quickly. They assist cell phone carriers in the raping of consumers on a daily basis. We all need mobile phones so we just bend over and take the Asurion treatment over and over and over again. You pay for device insurance every single month. Right? It is at minimum a $5 addition to your cell phone bill every single time. But wait! That adds up to NOTHING. Because Asurion still wants a $150 deductible to fill your claim. And a deductible in any other line of insurance means that if you have another problem within a certain timeframe, they meet the cost and pay for it because you have already paid your dues.

Takes several documents to confirm your identity making you feel like a thief. I pay good money to have my phone replaced in case something happens and this is the service you need to expect. Not very happy.

I got my iPhone 6 Plus wet while kayaking and Asurion sent me a "new" phone that was actually refurbished!!! It was awful! I am a business owner who uses my phone for work and it completely failed me. The screen NEVER worked. I would be getting calls and tapping the screen to answer and the phone didn't respond AT ALL! Do yourself a favor and DO NOT use this insurance service! Oh, and by the way, I paid $200 to be sent a non-working phone! AWFUL COMPANY! I will use AppleCare from now on - GUARANTEED!

I have been a customer with Verizon for over 15 years and have paid insurance on a monthly basis to Asurion for all that time. I have needed a replacement phone on 3 occasions. This is how it goes (EVERY TIME!!!). They send a phone that doesn't work, you call them, they replace it with ANOTHER phone that does not work - this goes on for weeks and in 1 case more than a month!!! They take your money and send you faulty equipment. I called and spoke to the corporate office, they REFUSED to even have a conversation because I was recording the call (so I would have proof). THEY can record the call, but I am not allowed to? They are in breach of contract - the contract states they will send me a replacement phone within 24 hrs, sending a broken phone IS NOT a replacement phone! Taking weeks... is not 24 hrs and refusing to allow me to have proof? Well that just shows they are AWARE of what they are doing and do not want evidence!

This simply the worst experience I ever had with a company! I had an iPhone 6s Plus that went into the water and when I filed a claim Asurion til today was unable to send me the exact device. At first they sent the iPhone 6s simple which is smaller. I notified them of the mistake and I told them I had the 6s plus silver. They then told me that I will have to wait longer because the color was out of stock. A week later They sent me the 6s plus Rose gold. I remain very calm and little upset after all when I called the third time to get my order right! This time the representative told me they still don't have the 16 gb 6s plus silver but the 64 gb 6s plus. I told them I did not care as long as it was the 6 plus silver! Again they sent me the same phone 6s simple silver 64 gb same as the first mistake. Very upset. This time I call them and they are refusing to process another order even though I provide them the shipping number.

Been paying for this insurance for several years - sold to me as this will protect you from any phone problem you can have. Finally needed it, wow if I kept what I paid each month for a year (have paid well over the years) I could have paid double for what they replaced and still saved after paying the deductible. DO NOT WASTE YOUR MONEY!!!

Thought it was a good idea to have insurance on my wife's iPhone. I was right. She dropped the phone and cracked the screen. $200 deductible and BAM, my new phone is delivered 3 days later. Only it's not new. It's used. And it didn't work. So they send a second one. You have to love CONSISTENCY. The second phone also didn't work. It's not like they both failed after hours of use... they failed out of the box! So now the third phone just got delivered. I'm guessing it probably doesn't work either, but I'd loved to be surprised. Will cancel the insurance as soon as I get a phone that actually works! Seems like an absolute scam. I wonder if the state's INSURANCE Departments govern this sort of lousy so-called insurance. Seems like BAD FAITH transactions abound with this company.

I completely regret paying for his service! I purchased my phone at Wal-Mart on November 21, 2014 - iPhone 6. In 2014 paid $179.99 for the phone and $99.00 for the insurance. Was assured my phone would be replaced if I needed to file a claim. On June 8, 2016, I contacted Asurion because the screen was cracked on my phone. They informed me they do not have an iPhone 6 available and will have to refund my money in the form of a Wal-Mart e-card. I can take the gift card to purchase a new phone. I find it very difficult to believe there are no iPhone 6 Sprint phones available. Regardless, the problem is a new phone is considerably more (couple hundred dollars) than I paid for my phone.

Today I opened up my statement for my Chase credit card and was surprised to see that I owed more than twice what I expected. There was a $149 UNAUTHORIZED charge from Asurion. I had no clue who these people were until I looked them up on the internet. I have never done business with them, and sure as heck would never pay $149 for insurance for a cell phone that I paid $300 for!

I have had nothing but a pleasant experience dealing with Asurion Device replacement within the last year. In November of 2015 my son's iPhone 5s was stolen. I completed a claim with Asurion paid my $149 deductible and they mailed a replacement next day. Refurbished or new Asurion backs their devices with a one year warranty. In May of this year the Touch ID stopped working on the replacement 5s so I contacted Asurion and they promptly sent another device. It just so happened that this device was not working correctly either.

My son dropped his iPhone 6 and break the glass even though it was in an Otter box. We have Asurion on all 5 of our family's phones. We pay $11 per phone per month. The first time we ever try to file a claim to get the damaged phone replaced or repaired these jokers tell me it's going to cost $200 for the deductible and I can have the glass replaced all day for under $100. They are set up so you do not want to file the claim because it's cheaper to get it fixed yourself. The only time it could possibly benefits you is if you actually lost your phone.

Two complaints about this insurance. The increasing deductible -- was $50 now it is $200 for iPhones and Galaxy Note -- Not sure about Kyocera Torque. I cracked my screen on my Galaxy Note Edge --- LOVE MY EDGE --- Asurion does not replace EDGE and want to send me an older Galaxy Note phone to replace my Edge??? This service is a Total Scam -- we pay 15/mo. on each our Galaxy Notes, 11/mo. on each of our iPhones and 9/mo. on one Kyocera Torque. That is $61/mo. to cover all our phones with this company. HORRIBLE DEAL.

To make a long story short, I have dealt with Asurion several times now and have always been taken advantage of. The last situation was after losing my phone, I made a claim through Asurion after fighting with them to get a replacement for over 2 hours on the phone. Finally they agreed, sent a new phone that I received 2 days later.

I am trying to get satisfaction with Asurion about an iPhone 6S replacement. I purchased their coverage at AT&T when I got the phone last fall. Now I need to replace the phone as I dropped it and the screen shattered (that's why you buy the insurance). They want to replace the phone with an iPhone 6. That's a 3 year old phone, that doesn't feel right. They won't give me a date when I could get a 6S replacement. They don't have it in inventory. What a crock of crap.

This is a very useless insurance company. Never use them. Asurion is a scam. I have been with them for more than 5 years. I have paid them more than $1,200 (over the course of five years) for coverage on two phones (mine and my wife's). Never used them. The first time I need them to cover broken screen on my iPhone 6. They tell me that I have to pay a $200 deductible. I spoke with the customer rep., Stephany. She told me that because my insurance was changed from individual to group insurance that reset the clock and now I don't qualified for any discount on the deductible. That makes no sense. I have been paying for my insurance regardless of what you call it (individual or group insurance). In other words, I need to pay $200 to fix my screen. Asurion is very dishonest and they shouldn't treat their customer this way. I am very disappointment.

Such a garbage company. Don't insure your phone. They really do suck.

I call this guys from Asurion to start a claim. I'm far away from any kind of printer or such a thing, and without that they can process my claim 'cause they got to be sure I'm who I'm. It's like what the **. I been paying them by almost year and a half and now when I do a claim they are worry if it’s me. Hello, I believe this don't have to be like this. VERIZON PLEASE FIND ANOTHER INSURANCE COMPANY. I WILL POST THIS ON TWITTER AND FACEBOOK. SOMEONE HAVE TO DO SOMETHING.

After several years of coverage I lost an iPad and file a claim. This has been denied since they report that the sim continued to be active after the date of loss. It took a day to recognize that the iPad was lost so it is not surprising that it was not turned off at the time of loss. In fact had known that if I was losing it and turned it off I would not have lost it. The notification of denial does not provide a phone number or provide information regarding appeal rights. I would advise those with this insurance to cancel it.

My iPhone came into contact with water and died. I went online to see what I needed to do to get a replacement. The reviews were so negative that I waited for 2 days to file a claim online because I did not want to deal with it. A lot of the negative reviews were about being hung up on or transferred. My online claim was so easy, and I had my replacement phone the next day by 3 pm. I updated the phone myself, using the simple instructions that were enclosed. The Verizon rep took longer to do activate the phone! I don't know if my phone is new or refurbished- it does not matter. It looks and operates exactly like the original phone. I am very happy with the entire process.

I was standing in Verizon while calling Asurion and after being hung up on once, calling back to have the rudest woman tell me I didn't have insurance and to call Verizon (remind you I was in Verizon) to verify, which was funny because they did but she wouldn't accept it. I then asked for a manager and she told me she will connect me to a customer care department (they have a customer care department to oversee the customer service dept) which was zero help. The customer care lady told me that I was wrong and that I didn't have insurance yet 2 people with Verizon stated to her that I was paying insurance, she told me I was lying. This company is a complete and utter joke. They will not honor your insurance even though you’re paying for it. THE WORST COMPANY EVER and an embarrassment to call the department customer service or care, because they don't.

They said I filed a claim within the past year when I had not. So I had to pay more than $100. I got hung up on before I had talked to a rep twice and one time they answered but no one was speaking. I got the wrong information three times before I ever talked to someone that actually was helpful. Worst customer service experience ever!

Replacement of Galaxy S6 edge plus. I read all these unsatisfied customers and would like to remind people that 99% of satisfied people will never file a review, only dissatisfied will waste time normally, but I would like to say my process was quick easy, and aside from scanning and uploading documents it was hassle free and the scan upload wasn't their fault. I'm still waiting for the phone which seems to have greater memory than my previous one, and I'm not looking a gift horse in the mouth. Till it gets here I hope the battery isn't defective like so many others say theirs was. We'll see. I will post again when it arrives. It's being shipped. Overall so far 5 stars.

I have an 18 year old son who is away at school in another state. My son called me from the school to advise his phone was lost or stolen. Rather than submitting a claim and having the phone shipped to him he asked that I wait till he came home for the memorial day weekend. I went to Asurion's website to file my claim. On the claim form it ask for the date of the incident. Not knowing the exact date I put May 12th. In the comments section I advised them I wasn't exactly sure of the date of the incident however it was around that time. It then asked me for the make and model of my phone. One of the options was unknown. At the time I had no idea what kind of phone my son had. It wasn't like I could even call him to ask. So I selected unknown.

I will be dropping my insurance I have had with Asurion for over 2 years. I have never had a claim. I just got this phone and my husband was in the process of activating this phone on our account when he slipped and it fell to the ground and got a tiny crack in the LCD. I thought, "Well, no problem. We have insurance. I called Asurion and they refuse to cover the phone because it was not on my account. So the first rep told me to take the phone to AT&T and add it to the account and they would be able to cover it. I took it to AT&T explained my situation and they gladly added the phone to my account and activated the device. I thought great I can now get this covered!

My telephone provider, AT&T uses Asurion for insurance like all the other telephone providers in the US. I bought a Samsung Galaxy 6 Edge last May and it quit working. No clue that it was going to quit working, just dead. I have used Asurion in the past 2 times to get a non smartphone replacement phone. Both times the phone was sent out to get it within 2 days. That was the good part. The first phone worked for 3 months. The second one worked for 6 months and I had to pay a claim amount double to the first one. So I had now paid $150 for 2 refurbished phones that lasted 9 months. I was not eligible for another replacement, so I went to Walmart and purchased a GoPhone for $50. I waited until I could get an upgrade and did it. Now that my Edge has quit working, it is $199 to make a claim even though I have not made a claim in the last 12 months and according to the policy it is 50% off for not having made a claim, so it should be $99.

DON'T EVER USE THIS SERVICE! They are horrible. I've been waiting over 4 weeks for them to resend a phone. They sent the phone the first time, but when I received the box, it was empty. I call every day and the customer service is horrible. I honestly think there is something illegal going on with this company.

Purchase a tv back in 3/2015 and on 5/1/16 it just went black, no picture, no audio, and at the end, it didn't want to turn back on. Called the Asurion and we did the troubleshooting and was advise that a representative would call me within 5 business days to set up an appointment for repair. I got a phone call later from some guy who was confused as to what he was going to be doing with my tv so at the end he said "I am waiting for a part so I can repair your tv and it should be here within this week so I will call you to set up time for repair." It's been 3 weeks now.

Like many, I had to go through Asurion to replace my broken Sprint phone. I had no idea that I was paying for 3rd party insurance until this time. Long story short, I have now received four phones from them. All refurbished, all with terrible battery life. I purchased a Samsung S7 Edge for the extended battery life. The battery life on these refurbished phones is practically non-existent. The calls to Asurion are the same. I want a phone that works! Yet it's the same crap every time. I really don't understand the legalities of sending me a refurbished phone when I am paying to lease a brand new phone. I will NEVER use this party for my phone insurance again. It's been a nightmare. I can't understand why Sprint would subject their customers to this inconvenience.

The worst experience ever. My phone was cracked and I called this insurance company to ask how much is the deductible. The representative 1 told me I had to do all the claim process, which includes photocopy of my driver's license and the affidavit, only to hear how much is my deductible amount. I called Asurion again after taking my time to do this process, and the representative 2 told me that I did not have to do it and she told me the deductible amount right away. Then I was transferred to the customer representative 3 who supposedly is a manager position and she advised me, with attitude, to wait for 2 weeks so I was eligible for paying less deductible because one year was about to pass since I got my phone.

This phone is a piece of poop. I got an LG Stylo phone through Asurion, an insurance deal through MetroPCS. Asurion claims they will send you a new phone or a refurbished one at their option, depending on the equipment. What that means is, they will send you a used phone that doesn't work. I am sure they are all refurbished. I had to pay insurance every month for the program, which was $6 a month. I didn't realize there was $100 deductible. The ** phone only cost me $125 to start with for the new, working one!

I was in awe when calling Verizon and referred to Asurion Insurance due to shattering the face of my phone. Representative explained notification had been mailed between Feb. 26 and March 26 to inform customers of change in deductible. Representative at first had no data stating original cost of deductible as claimed. Very poor communication between customer and representative. Several questions representative stated she couldn't answer, but before hanging up questions were clearly answered. Representative was openly told that consumer would contact the Better Business office and would let colleagues and others to be aware if poor relationship.

I received 4 refurbished replacement phones from Asurion after my phone was stolen at Target. The first one would not activate. I called to tell them and they kindly asked me to send it back and that they would send a new one right away. The second came quickly and actually worked but it was the incorrect phone and not what I wanted. The third phone they sent would not activate. When I got my 4th phone that would not activate, I spent 3+ hours on the phone with the only shining star at Sprint Corporate, Cher'L, who helped me get my phone working correctly, including a trip to the store to get a new SIM card because Asurion had sent a defective one.

I had to use my Asurion insurance to replace an I-phone 6 after putting it through the washer. The replacement arrived and worked for a couple of months and then stopped ringing for calls followed by failure of the touch screen about 80% of the time. I paid the two hundred dollars deductible for a poorly refurbished replacement. The $200 deductible plus several years of monthly insurance fees would have been better used to buy a new phone. I do not recommend the insurance. I did not get a replacement phone that is worth five dollars.

I imagine since you provide cell phone insurance your main task is to satisfy claims; typically be sending replacement phones. So why is it so difficult to provide a battery with the replacement phone? I'm sure many replacements are being shipped, and although I appreciate the next day delivery, that becomes meaningless when I now have to wait over the weekend for a battery. Do your job correctly the first time around because an apology doesn't fix the inconvenience already faced with a defective phone.

WORST experience ever! I have been a customer of Sprint for 4 years and have been paying insurance on two phones for the whole 4 years. I know it's a gamble when it comes to insurance with phones but added together that would be approximately $1000.00, that I have given Asurion in the past 4 years, this is also my first claim. I cracked and broke my Samsung Galaxy Sport and decided to go through Asurion and pay the deductible which is $200.00. The representative there told me they can only give me a Galaxy S5 because the sport is no longer manufactured. Asurion proceeded to tell me it's the same phone but the sport is water resistant whereas the Galaxy S5 is not. I need a water resistant phone because I work on boats. I proceeded to tell them I need my original device because I'm paying monthly for insurance or they should lower my deductible.

This company had to be the worst to try and deal with. Unsuccessfully 5 times I have tried to talk to them about what was told to me by one of their reps. All I got was rude and crude behavior. Said what I said was not true and I got 96.00 added to my AT&T bill that I was unaware of and they sent me 3 phone a different times for the same claim. First box was delivered with nothing in it but paper and taped up. Second one I finally got activated, then sent me a third one which I sent back, so I called. They gave a a runaround and said I wouldn't be charged and sure enough, I was charged!! They refused to reimburse me so now I have a charge that I shouldn't have to pay. If I could, I would never deal with people again. I give this company 0 stars - it sucks!!

I lost my S5 while jogging near a construction site. Filed a claim with Asurion online. I received the replacement phone and already had charging issues. I called and the representative helped me with that issue. It wasn't the last. Now it keeps turning off by itself and restarting to the point where it ruined two Samsung SD cards, a 64gb and 128gb. I called again pending the ridiculous 30 min wait as I explained the issues. They dropped or hung up on me. As I asked to speak to a supervisor. They informed me that they don't have any supervisor.

I got a new AT&T phone in January, and included the Asurion insurance plan. Last week I began receiving texts that my insurance claim was being processed. I hadn't made a claim. Even though my address is in Texas, they sent a phone to an address in Florida on a claim. Without talking to me. Now I have a fraud claim... Be careful...

Cell phone insurance through AT&T is a nightmare. The amount of issues with this company is ridiculous. Someone needs to do something about all the fraud that is happening with this company. I have placed several claims and that keep getting denied because it states the phone was not active on the line when it was. I call AT&T and they say they can see the phone was on the line in one system but yet in their other system it says it's a different phone, so when they check the date of the claim it states a different phone was on the line and it was not active so despite paying for insurance they don't cover the phone. It is not worth the money or the time. Brand new Galaxy S7 lost with no way to replace it. 749.00 gone!!! Even though it was insured.

I made a claim with Asurion because I lost my damaged phone. I paid the deductible of 200.00, plus the cost of new phone $299.00 and the original phone for 299.00, thus spending a total $800.00. Then when they replaced it, they decided to charge me again $545.00 for non-returning equipment, when the phone fell off the boat into the lake. They are a rip-off. You should not even have the insurance. I called them, but they said I didn't call them soon enough. when I actually had spoken with them twice, but of course, they had no record of a conversation. I will never buy their insurance again and intend to leave Sprint after being with the carrier since 1996 or earlier. I just can't believe they can still be allowed to conduct business.

My iPhone broke and I called Asurion. They requested information to verify my account, charged me 220 dlls and three days later I got a refurbished phone. The phone didn't work, the screen was not responding, so I called Asurion and complained. They sent another refurbish phone. The phone wouldn't charge or turn on, so I called again, and they were going to "Review" my account. Today I got an email requesting the payment of 200 dlls again!!! What a scam!!! Don't bother, it's better to go with Apple Care!

We have had Asurion phone insurance on 5-6 phones for more than 10 years - our carrier is Verizon. It is nightmare to file a claim with this company -- they make it extremely difficult. There are no staff to answer questions and if you make any type of error completing their online form you simply get a message your claim has been denied - no explanation and you have to start from square one again. If you happen to get someone on the phone (they try to leave you on hold a minimum of 30 minutes during which time you get a continual loop recording stressing how easy it would be to simply file online) you can count on being disconnected a minimum of 3-5 times and each time you have to call, listen to brainwashing recording and start all over again. I am cancelling this account- I don't care if I have to pay full price for 5 replacement phones- better to pay Apple than this overpriced, difficult, unhelpful company. Good riddance.

I purchased 3 new phones last year in May and added the AT&T/Asurion insurance package at $30 per month. Since I was buying the phones through the Next Program with AT&T I wanted to make sure my phones were properly insured. Now a year later, my son dropped his phone and the iPhone 6 screen cracked. Asurion has a "declining deductible" for their "loyal" insureds of $199. If you do not file a claim in 6 months it's reduced 25% and 1 year it's reduced 50%. Get this, I file my claim in May, but it's 2 weeks short of the EXACT day, not month but day, so they would not honor a 50% reduced deductible. SORRY customer service!! I cancelled the policy and I'm considering cancelling AT&T for their alliance with such a crappy plan.

I've unfortunately had to replace my phone through Asurion several times in the past 8 years or so. The first few times I had to replace my phone because it was stolen or the screen cracked, I received a brand new device for a deductible of $160, which I thought was very fair. More recently, I've received refurbished devices that almost always end up having technical problems, or a very bad battery life since they aren't new. This happened to me just recently, where my refurb replacement wouldn't stay on if it was lower than 55% charged, and would constantly turn itself on and off in a loop.

Nightmare experience -- endless runarounds making claim including necessity to submit printed affidavit with wet signature to file claim for iPhone with damaged screen. Replacement phone is defective -- spent ENTIRE DAY on tech support calls to Apple and Verizon before being told to give up and get a new replacement phone. $200 deductible after paying $9.00 per month for insurance -- outrageous. Plan to cancel policies on five iPhones we own.

I've had Asurion for years. Never had a damaged phone. Unfortunately, in the past year, I had two damaged phones in less than a 12 month period. They dropped me because they will not provide more than two phone replacements in a 12 month period. Of course, I have been paying them monthly premiums for six or seven years. Not a way to do business to "drop" someone. Perhaps limit their coverage, but don't punish people for using a service they paid for. Plus, the replacement phones are refurbished and of inferior quality.

AT&T pushes Asurion insurance but they brand it as if it was their own. Asurion personnel are unfamiliar with their own processes and forget to get necessary information causing additional calls or even claims to be denied. I placed a claim on 4/19 and just now they are sending me a check, they say. Information I offered to send with initial affidavit, and they said not to, ended up being one of many delaying factors (my receipt). I was told my claim was denied, approved, waiting on my shipping address, item shipped, then please pick a replacement item from this list of items not even close to being comparable to the item I lost. Once I rejected their replacement offer I was told a claims adjuster would be reaching out to me for a cash buy out in 24-48 hours.

I will start by saying I would give a lower rating than the one star if it was an option. This insurance company "Asurion" is the worst. Nightmare!! First it is not any fun when you damage a phone (crack screen) and have to pay the deductible. However the torture that they then put you through in getting the replacement is ridiculous. I get the replacement and then 3 weeks later it will not work. I worked with Verizon first who was excellent. They had great customer service and were very patient with me spending more than an hour troubleshooting on the phone. After several calls to Verizon along with Google chats it was determined it was a defect and needed to be replaced.

I filed a claim to replace a shattered screen and was sent a refurbished phone. Right out of the box the phone had terrible battery life and a short time later the touchscreen stopped working. The battery is simply an inconvenience; the touchscreen a necessity. I contacted Asurion and was amused that the phone tree had an option for poor battery life and/or dead touchscreen. The operator was friendly enough, took my information and let me know that they would be sending me a new phone. Had the experience ended there this would be a five star review.

This is an important HEADS UP for consumers in the US. We bought a washing machine at Home Depot and also purchased the service contract from Asurion. We knew the service plan was necessary because as many people know I am a completely disabled vet with a leg amputation and cancer. When we purchased the machine and service plan we were VERY clear we had a limited income and needed a reliable machine with a great service plan. Sure enough in time, we needed the machine serviced. The result - not covered because the water pump and drain hose are clogged with hair and dirt.

I dropped my cell phone and cracked the screen. I have Asurion Insurance coverage through T-Mobile. I went on the Asurion website "phoneclaim.com" to enter information for my claim. At the end of the process, I get a screen saying they need more information and to call their customer service number (888-881-2622). I waited a few minutes until "Sherree" came on. I gave her the same information I had provided on their website. Sherry had problems accessing the T-Mobile account. Then she said she couldn't help and asked I call back one hour later. One hour later, I called and waited and got "Amanda" who said she couldn't help. She couldn't access the information. I called a third time and got "Brittany" and I got the same runaround. In between "Sherree" and "Amanda", I called T-Mobile and asked about my account settings. Yes, indeed, I was covered under the Asurion policy and that I needed to call them.

Asurion only replaces damaged phones with refurbished phones - not new. All of the refurbished phones have problems (probably why they were turned in, in the first place). I have received 3 different phones now and every one of them is junk. The screen on my current one is coming off and it doesn't work for hours at a time. I'm told that screen damage voids their warranty and I will now have to pay another $200 deductible. This for the third faulty phone they have sent to me, and knowing I will just get another refurbished piece of junk.

Asurion are terrible. They tried so hard to keep my claim closed stating it was outside of 60 days when it was the 60th day and I called a few weeks ago but didn't have the money to replace my phone so I had to wait until I did. I fought with them for hours and got Verizon involved until they finally owned up and are covering my claim. I will never use them again. They try to trick you out of your claim. Never buy from them. They are so ** and rude.

These people don't hold up their end of the bargain when it comes to replacing your lost or stolen device. I lost track of the times I was transferred and repeated the same information to each of their scholars. Shame on AT&T for doing business with these roaches. May the owners get charged for this crime.

Went from a good experience when I used with AT&T to the present experience with Sprint and this Asurion phone insurance. I pay a monthly premium each month and have a deductible if I use this but is it really insurance if you pay a high monthly premium then have to pay a $200 deductible??!! I was also told that if I ever used this it would be $140 (still high but I accepted this with a iPhone 5s). Now I'm told it is $200 deductible. I will not use this company now (will pay to have my cracked screen fixed) or in the future again, and do not recommend.

I purchased the policy thru phone wireless store during my recent phone upgrades and was told this policy is the best you can do with your plan (right). So I purchased the multi-device protection plan (MDPP) and it was supposed to cover not only my phones, but also computers that are wifi-connected. Several months later, I ran into a problem with my laptop and submit a claim. It took me over a month as I kept getting a run around from the company. They wanted all kinds of form including the original receipt with the laptop serial number included (no you cannot get one with your serial # on the receipt!) I've tried going back to the vendor several times and finally was able to explain to Asurion that there isn't one, then followed up with more forms.

I have been an AT&T customer since 2005. This should not be a reflection on AT&T but on Asurion's practices. I added Asurion insurance to all new devices starting in 2013. On November 2015, I added a two new devices. AT&T's customer agent, being as great as they always are, recommended switching all devices to Asurion's multi-device plan. This would save me money. Great! This week I started a claim on one of the devices that have been under Asurion coverage since 2013. Guess what! Asurion claims that the device has only being in "the plan" for 6 months. That is because switching plans "reset the clock" on all the devices. In other words, they do not recognize that this phone has actually been insured for longer than the latest plan change (from Asurion to Asurion)!!! All that changed was the Premium type! From single device to multi-device.

Poor service and getting the runaround. Mailed tablet back. E-mailed and faxed proof of purchase for tablet and warranty. Keep getting e-mails and snail mail saying "Great we are working on the next step." I am still waiting! My son also had a problem when he mailed 3 broken tablets back and the warehouse said all they received was a charger in two of the boxes and Harlequin paperbacks in the other box. They are reimbursing for one but not the others??? Bad company!

I had to get insurance with Asurion through Sprint. Phone broke, filed a claim. And they are telling me that I have a $200 deductible (like almost everyone else on here). But I am purchasing my G4 on payments. I asked if the $200 would go towards the balance owed and was told NO! Really. Then what is the point?

BEWARE OF THESE SHADY SALESPEOPLE AND COMPANIES!!! We have been with AT&T for close to 10 years. We went to add a phone back in November, our 6th line for our 4th child. The sales guy tried to talk me into the warranty program that AT&T is in partnership with, Asurion. I never take these warranties, because they don't usually go in the favor of the purchaser, ever. After I told him that, he said it would be no charge, because we were adding another phone and it covered three lines. My wife and I agreed and finished the transaction. So, a few months later one of our phones' screen breaks, and we decide to go into AT&T and check out what the no-charge warranty program deductible will cost to fix. We then find out we have been paying $29.99 for the warranty every month. We are dumbfounded that we were paying for this service and that the salesperson flat out lied about us being charged.

Asurion Won't Replace Your Exact Phone That is Insured. I have a white Samsung Note 5 and I broke my screen just like I have on every phone I have owned. Asurion will not replace the white phone, they will only replace the black phone. I had a Samsung Note 4 Edge as my last phone and that screen broke and they didn't even offer that same phone, I had to settle for a regular Samsung Note 4. It would be nice for them to actually cover the phone that is insured. You are also lucky if you don't get a refurbished phone. I'm looking for alternatives and a screen protector!

I contacted Asurion to get a replacement for my cell phone due to overheating and battery not holding a charge on the phone. I contacted Asurion to get a replacement for a defect Samsung Note 4 that is under 1 year warranty, the phone itself keeps burning up and draining the battery and I found out that Verizon states they gave me a downgraded device and now I can't utilize this phone for my Edgeup program.

Sprint put insurance without my consent and had no time to deal with it, until my phone was stolen and tried to open up a claim with Asurion Insurance. To my surprise they are charging a $200 deductible on an iPhone 4, based on retail value they said. The iPhone 6 is on 699.00, what retail value? Insurance on an old phone is a total ripoff, do not buy...

In November 2013 we purchased a TV from Walmart online with an Asurion Warranty. We hung it up in our bedroom shortly after that and it had remained there ever since. Last month (Feb. 2016) it worked perfectly one day and the next it had a full black screen. We called Asurion. When the shipping box arrived we took it down and sent it off to be repaired. About 2 weeks later an Asurion rep called saying that they would not repair it because we slammed it face down. That absolutely never happened. If it even had been laid down before being hung, it would have been on our bed. They basically have indicated that we are liars and they refuse to fix it. We have gone back and forth on the phone since to no avail. They told us we could talk with a manager then they sent the TV back broken even though an email said that repairs were made.

My cellphone was stolen and a police report made. Mind you, it was a Galaxy S5... Now S7s are out, but the nonrefundable deductible was $200.00 (for a S5??)! I had to pay it, and they don't accept police reports by the way! But yet, usually, they deliver a replacement next day... But because it's a S5 - they are out of stock and I have to wait 3 to 5 business days!!! UNACCEPTABLE!!! These people are the biggest RIPOFFS going. (As well as ALL insurance companies!) So I said to them that the deductible needed to be reduced since I have to wait 3 to 5 and they said they could not do that!! What?? I have already been victimized because of the theft and now Asurion wants to re-victimize me??? You're a sad, sad company to deal with and I hope everyone that reads this looks twice!!! Don't use this company for anything!!!

My experience online and on the phone with Asurion was pleasant. HOWEVER, their phones are refurbished and I am on the second replacement phone in a week that is not staying charged. I am at 75% after being at 100% two hours ago - and I purposefully hardly used this except for a few texts. I should have gone to the Verizon store and bought out my contract and upgraded. Truly a horrible experience. Now they are sending me a 'brand new phone' so they say - needless to say, I am frustrated.

March 2016 a charge for $175 to my credit card that I did not make. I contacted the 866 number on the charge. They asked for my name and phone number and said I did not have an account with them. I explained it said TMO meaning Tmobile might have charged it. They said anyone can use anyone's credit card if they have an account with Asurion wireless Insurance and get a replacement phone for that charge. I asked "how could someone use my card to get a replacement phone for their account and don't you keep a record?" They refused to give me a supervisor or Manager to speak to. I said "you are making it easy for fraud by allowing anyone to use anyone's credit card to pay for a replacement phone". What kind of a Company makes fraud easy for crooks.?

Last December, I lost my phone and therefore filed a claim with Asurion. However, my phone was then found, and I returned the new phone, UNOPENED, to them using FedEx. I called to confirm its receipt and was assured that my deductible of $99 would be returned within one to two billing cycles. After billing cycle number two, I called again, and was told that I would have to wait up to three billing cycles to receive my phone. I received the third bill this morning and there was still no refund. I called Asurion Customer Service and Fritz informed me that they had not received the same phone, and that my claim had been closed without any notice to me. I, of course, told him that was BS and asked to speak to a supervisor, Roxanne, who promptly hung up on me.

SERIOUSLY. Sprint is sooooo bad! It's imminent this company would be bought out or go to **. I just take all my problems to the FCC. I file a simple complaint online and wait for them to handle and hash things out with Sprint because I get a headache with their reps. I'm stuck another two years after I'm DONZO!

It's a total scam. My original phone broke (my fault, I dropped it) and received a replacement for $200. A few months later the screen died and I was forced to pay another $200 for yet another replacement. The phone arrived defective--the screen flickers and dies--but they told me I need to bring it into Sprint to have them look at it. It's a scam. They send you phones that break quickly so you pay the deductible. IMO just invest in a good case instead of dealing with them.

I opened up a claim with Asurion for my watch in December 2015. I received an email from the company in January stating that I should receive a return shipping label via email but I never received it. I reached out AGAIN in February through their website and was told by someone named Paul that a shipping label would be emailed to me. I never received that one either. Then I spoke on the phone with someone named Ryan in February who promised that since I did not get the emails, he would ensure a label would be physically mailed to me in 10 days. He confirmed my mailing address but I never received the shipping label by mail.

I have been a Verizon customer since 2010 and paid Asurion monthly since then, and have NEVER made a claim on it. In January of 2016 I dropped my iPhone 6+ and cracked the screen, I called Asurion and filed a claim, got told of my $200 deductible (for a PHONE!! WHAT?!?!) Well didn't have cash to put out for a $200 PHONE DEDUCTIBLE at that point in time, and the phone was still useable, so I thought "well I'll just do it when it finally goes out completely." About 2 weeks later it finally quit completely so I swapped the sim card out to my old iPhone 5 to have a device until I could afford to pay that ridiculous phone deductible! Well finally in March I had the extra cash to pay that deductible. So I call Asurion and they ask if this is still about the claim started in January, and yes it was.

I strongly discourage getting phone insurance from Sprint. They use Asurion and they will find every reason to deny your claim. I filed a claim which they denied, took my phone to a local repair shop to be repaired and it's fully functionable for less than the Asurion copay. Why I paying a monthly charge only to be denied when I have a claim. Total waste of money.

Worthless. No help, nice in the chat, but nothing actually helpful. I was just directed me to apple and said I was covered by them. Then while in chat, I was told I can call a phone line... Even though we were already in communication they directed me to another way to contact them?? I was chatting online because I couldn't call right then. Why did I pay for this??

I contacted Asurion due to my breaking and immediately got excited when I was told as long as my claim was submitted by 6pm that day I would have my new phone the NEXT DAY!!! I even told the first agent "wow that's awesome and sounds too good to be true." I was assured as long as claim was in before 6pm I'd have new (refurbished) phone the next day... The next complaint I have about this company is the fact that they also require an affidavit be downloaded, signed and sent back with copy of valid I.D. It's a shame to be treated as a criminal when I only needed to take advantage of insurance that I purchased!!! I was still able to have my claim submitted by 6pm even with having to fill out and return the unnecessary affidavit and copy of my I.D.!!!

Asurion insurance coverage just sucks. I had a bad experience with them. Since I bought a smart phone insurance with them, my cellphone get damage but they didn't take care of it, they replace it with an older cellphone version of it.

iPhone 5S replacement thru AT&T. Pay monthly for insurance. File claim, pay hefty deductible to be sent crap replacement phones! 3rd phone still not good but tired of dealing with loading and reloading content. Now, other things are going wrong with this phone, battery life totally diminished. Took to Apple store and they say not battery. I have not dropped it, had liquid nor anything else but, suddenly, phone went from lasting whole day at work, to being 30% at lunch and fades to red in no time. Says Facebook is using majority of battery percentage, but, I am not on Facebook much at work. I have unloaded and reloaded so many times. Asurion tells me I only had 30 days from receipt of my phone to file a complaint, although was told I had a year!

I am still in the process of completing a claim through Asurion, so the following is incomplete. On Tuesday, March 8th, I drove off with the iPhone 6s Plus I bought on March 3rd, five days before. So, I bought the phone on Thursday then left for a road trip on Saturday. By Tuesday, my phone had been run over by a car. My fault. I owned as much. Having been a Sprint customer for years, and having paid Asurion many monthly premiums on my son's phones, I was under the false impression that I could file a claim and have a new phone within 24 hours. This is critical when traveling for at least two reasons: I'm not in the same place for more than a couple days, and second, I needed a map app to find destinations. Sprint told me I would have the phone in 24 hours. Apple recommended an insurance claim due to the degree of damage to my brand new phone.

I've owned and insured cell phones with Asurion through Verizon for a very long time. Until 2/15, I've never had to file a claim. Here's my experience with that claim and two subsequent claims: 2/15 -- My RAZR MAXX HD, purchased new in 2012, died. Paid the $99 deductible and received an exact replacement the next day. Totally satisfied.

First I didn't receive any letter, email or nothing saying I had to turn in the phone when I did it online. The minute I knew I called and they told me I would receive something in the mail where I could send in my phone. And I waited longer than the 2-3 business days and nothing, even after they confirmed my address with them. So I called again. Same thing. They sent me the thing and I waited but I never got it. So the third time I called, the lady was nice and said she would just email me the UPS thing so I could print it out.

Whatever you do, DO NOT get insurance through Asurion. I have Sprint and have been paying for equipment protection for years and years, never having actually needed to use it until this past weekend when I lost my phone. I filed a claim with Asurion and was told I would hear back within 24 hours. So, I wait the 24 hours and when I still haven't heard any updates, I call a rep... They tell me that I need to fill out an affidavit and send it back with a copy of my idea. She tells me she will send me a link to the document. After an hour, I still hadn't received the link, so I chat a rep online. They confirm my email and tell me they will resend the link.

I was convinced by sprint to get this insurance when I signed up with them back in June 2015. I got the iPhone 6 in gold. A few months down the road I drop and crack my screen. No problem I figured since I got the insurance. I call and they tell me it's a $200 deductible to replace the phone. No one told me that when I signed up and I thought "why am I paying monthly fees when it will cost me more to replace the phone than what I originally paid for it??" So whatever, I pay it. They didn't have the gold in stock so they sent me the space gray. Not happy about that because it's not the phone I purchased so I paid $200 for a phone that is different and not what I wanted but I had no choice.

I called on 2/21. Filed a claim damaged phone. Paid the obscene deductible 149 on my c/c. Called back on 2/22. Cancelled to claim, they were able to cancel the delivery. "I will put your refund in now." I called back on 2/28. Still being worked on. Mind you, put on hold, empty apologies. The phone was returned to us 2/23 bad address. The refund will take 7-10 days but I so see the request. You should have it 3/2, still nothing. I did an e-chat. Have to check too if it was returned, it never left. They had no problem charging me that night on time. My credit company is dealing with them. This is company Verizon uses to ins coverage, adding insult to injury.

My Samsung Note 4 is damaged, does not work well. As it is 14 months old, the manufacturer warranty has expired, and as I am paying insurance, Asurion will not replace the unit unless I pay $200.00 deductible. This phone is presently available in the market for $199. This is a scam. They charge premiums but unwilling to replace based in MSRP. Nobody in this world pays on MSRP, I offered them $50.00 and still refused. I need help.

Ordering a replacement phone has become such a hassle from filing an affidavit and proof of ID, in the past I have not had to go through this. Their site says within 24 hours of document submission they will get in contact with you and failed to do so in my case. Asurion has become such a headache to deal with that I would not mind the absence on a cellphone so I do not have to deal with them.

Dealing with Asurion has been difficult. The company does not provide a fillable form for filing a claim online. The other option is to fax. Faxing was not an option for me. I had no way to download the document for several days. When I was finally able to download the form I then had to complete the form by hand, find a way to take a picture of it (the device wasn't working to take a picture), upload it and then send in the claim. The claim was submitted and more than one email was sent requesting information that had already been submitted. The claim was then inexplicably held up. It wasn't until I received a call from Asurion inquiring about the claim.

I purchased an Intex airbed from Walmart and also purchased a two year warranty plan with Asurion. I was never told the insurance plan only covered the motor and not the actual bed. When I filed my claim for the defective air bed, the claim was approved 2/26/16. I was told it will take up to 72 hours to receive the electronic gift card via email. I contacted Asurion on 3/2/16 to check the status of my claim due to still not receiving the gift card and was told they have to re-issue the claim request and I have to wait an additional 72 hours to get the gift card. I have no bed to sleep on and did what I was suppose to do to file the claim. Yet I am still being punished to have to wait a whole week to get an airbed replaced. Things are done electronically for convenience but this company has dropped the ball. Never will I purchase insurance from this company again.

Within the last eight months I have had two of my phones break. The first phone took almost three months to get fixed. Between their lack of responsiveness on paperwork, to sending me a replacement phone that was so old Apple wouldn't even let us do the updates. Consequently the phone wouldn't even work. Then we got a phone with the same problem as the original phone and had to be returned. Finally the phone was fixed. Now I am having a similar support problem. I've repeatedly sent paperwork they say they didn't receive - one set of paperwork was sent from the AT&T store by me and a store employee and they said they never received it. Finally I receive an email saying all necessary documents have been received and I will hear back within 8 hours with the next steps to take. That was NINE days ago. This is by far the worst support group I've ever had to interact with. AT&T needs to drop these guys ASAP.

Purchased warranty for my printer from Office Depot and still have not received refund. Has been 4 weeks since sent back printer. DO NOT BUY EXTENDED WARRANTY FROM OFFICE DEPOT. It is not in store. You have to mail it back and wait from them to send a...

This company is TERRIBLE. My daughter filed a claim and received a phone that did not work; she ended up upgrading to a new phone altogether. My son filed a claim, received THREE phones that did not work; he ended up upgrading. Asurion did not reimburse the $99 deductible. They claimed the phone that came back to them had a different serial number than the one they sent which was impossible. When I called to discuss, I was told AT&T had to reimburse me and that he would stay on the line to discuss with AT&T. All he did was forward my call to the general AT&T number and was gone from the call. There are other insurance carriers out there. Do yourself a favor and find one that provide replacements that work and honest customer service.

First, my deductible is $99. I've paid $9 a month for over three years for what? After tons of calls, live chats, sending in a claim form and proof of driver's license... I was assured the phone would finally be on its way today. They won't even send me a white phone like I have now, only a black one is available.:( Only to get home and have more forms to fill out!!! Days and days, hours of wasted time and no phone. What a scam! Don't waste your money, ATT needs to provide a better insurance carrier, maybe their kickback is too good to let go of.

I had a simple problem. After purchasing an Xbox one And the extended warranty I was put under the illusion that I would be taken care of had any problems that could possibly arise. Months later, my "Xbox one controller" became unresponsive on the left bumper. There was no physical damage. And I never dropped it. I called in for the problem and the representative lead me on to believe she understood what my problem was. I received a shipping label. Sent my controller in. And waited patiently. I never received a single status update via the Asurion website.

I've been paying monthly for insurance for four years via my AT&T bill. I have never in those four years made a claim of any kind. I have been attempting to have my stolen phone replaced for over 36 hrs and the website/phone representatives were not helpful at all. I was asked about the address I lived in Key West Fl for several months in 2007 in order to verify who I was. After spending close to an 1.5 hrs on the phone with three different phone call attempts, two reps and a supervisor I was told I would be paying $99 for my deductible. Now I am out of town and was told I will probably receive the phone tomorrow but after reading the above reviews I am exceedingly concerned the phone will either never come or be a refurbished phone from Korea that will not work. I am definitely canceling this joke of an insurance plan. I believe the next phone I purchase will be on an american express card that is automatically covered.

I have been with Sprint for over 10 years, and always had insurance on all of my devices (3 lines) and I have had phones replaced in the past through this insurance. This past week I called the insurance company to get my phone replaced, and was told I had to pay $145 dollars to do so. What am I paying for every month?

My Samsung Note 3 had broken so I filed a claim with Asurion, the only claim on this phone ever filed. They sent me a replacement that was broken and did not work. I called and told them they sent me a broken phone and now say I have to wait 2-3 business days for the 2nd replacement... are you kidding? What am I paying $30 A MONTH for COMPLETE MOBILE PROTECTION for? I let AT&T know what an awful experience this has been and asked why they have a company such as Asurion representing them and disappointing their customers? My first phone was broken and callers could not hear me- the replacement phone was broken the same way, callers could not hear me. They are a bunch of idiots. Verizon is offering $600 to switch so I am seriously considering that.

I purchased the insurance when I bought my iPhone 6 because what prudent person wouldn't insure something that costs so much to replace? Unfortunately I had to make a claim when my phone was damaged beyond repair. What they DO tell you when you purchase insurance: Claim Process is EASY. You receive a NEW phone. Peace of mind worth the cost.

I lost my phone while moving. I had a Nexus 6, I almost cried! I gave it a day to see if it turn up but nothing! I called Sprint and they restricted my account and I asked them if I could be billed for deductible and said "No problem". Long story short they all told me "No problem" then they referred me to Asurion. First person I talked to said I had not had insurance long enough and can't help me and sent me back to Sprint. And Sprint said as long as I've had it for 24 hours they had to honor it. Then back to Asurion, I was hung up on twice. I explained I've had insurance when I was under my daughter's account and just had it changed to my name in January. Then they wanted affidavit and picture of my ID. I sent all that then they can't give me a Nexus and had to pay deductible.

Husband's brand new phone upgrade from Verizon was damaged. Upon reporting the broken phone, Asurion quickly shipped another phone, however they sent a replacement "refurbished" phone. 8 days after receiving this phone we realized while going thru the programs and thru the history that the person who "used" to own it. Information had not been deleted and swiped clean. There were months of ** sites, dating sites, and ** video showing on the history, which continued even after the refurbished phone had been set up for our account. Unknowingly, Asurion failed to swipe clean prior to shipping.

My husband went swimming with his Motorola RAZR HD through Verizon. He had insurance on the phone so Asurion sent a replacement phone for the same model quickly. I only had to use his old Droid Incredible for a few days. The previous phone did not have any of the issues listed below. Here are my experiences with the replacement phone: It would not hold a charge as long as the previous phone. You can't watch any videos on the phone on Facebook or YouTube. The phone was always really slow even after clearing the cache and other tricks. Texting was really slow. Facebook messaging was really slow. Sometimes it could take hours to receive messages which are supposed to be received instantly.

I've been paying for service on 3 devices for almost 2 years and because it has been more than 2 months that one of my devices has been broken, they will not honor the claim. Mind you the deductible is $150 a what rip-off. This was not explained at the time I started the service, but yet they are gladly taking my money. Word to do not give them your money. Do not get the insurance. It's a rip-off!!!

Asurion is the worst insurance company I've ever dealt with. How anyone can insist that a ZTE Mobley (a redundant device that uses your vehicle's onboard diagnostics port to allow up to 5 devices to connect to the internet within your car) is comparable to a wireless, mobile 10 device wifi hotspot is beyond me. So a device that I purchased for wifi backup when traveling for work is now useless to me as I would need to do all of my work inside of my car. My advice is to forgo the purchase of this useless insurance in favor of buying a replacement on eBay. My claim required 8 calls to Asurion, 3 to AT&T, 18 requests to place me on hold, 9 different Asurion reps, hours of my time, and in the end, Asurion is still sending me a 5-device hotspot that requires installation in a car. It has no external battery, no ability to charge via anything other than the onboard vehicle diagnostics, and no way for me to actually use this item.

I called last Thurs. Received new phone Friday. Charged overnight. Made a call next morning. Could not be heard without speaker. I called Sat. Was sent another phone today & now bad charge connection. Paying $200. It should work. This is a ripoff!

My company paid for this service through Verizon. The way that it was pitched to me was that if anything happened to the phone that it would be replaced, no questions asked. Well that is not how it goes. I had an end user that had a phone that simply malfunctioned. Not only did we pay $9 per month for the service, but then we were expected to pay $150 in a deductible if the claim was approved. Well the claim was denied. They claimed that what was described was not covered under their definition of coverage. That is how they cheat you. What are their definitions of coverage. What a phone that simply stopped working is not grounds for replacement?!!! Are you kidding me! Save yourself the money. It would have been cheaper to buy a refurbished phone off of eBay rather than go through this service. It is a total scam. I cannot believe that Verizon would do business with such an unscrupulous company. Run! Do not walk away from Asurion!!!

I have insurance from Asurion for my phone. Against my claim they have sent a defective, refurbished, brain damaged phone set. They did not meet any of the promises that they have or, your affiliated company Verizon has promised. This is what they said, that they should have told me that I have to pay 199$, that they were not going to send me a new phone, and the color that I picked cannot be promised when I was paying 740$ and waiting for a whole week just to receive that specific color I wanted when making the purchase. And the color cannot be back ordered.

Purchased a 4.5 grinder from local Home Depot with 2 replacement plan. The grinder went bad. Took it back at 11 months to find that they had discounted the grinder and it would have to be sent off for repair are wait a month and get a new one with my extended replacement plan. When I spoke to the associate at Asurion they told me it had to be taken to my local repair faculty which is about 20 miles away so off I went after a drive. Found out that they do not do service work for them anymore, so 40 miles wasted and hour of my time, I was then instructed to fax a copy of my receipt in and get reimbursement check in the mail.

I was told that I would receive my replacement phone on Monday, 2/1. That I had to be home to sign for the package from FedEx. I waited all day. No package. 2/2. I missed a call from FedEx. They had the wrong address, and told me to call their call center to notify the driver with correct address. They wouldn't speak with me. I had to call Asurion. I spoke with 2 people before being transferred to Escalation Department. One person told me I had to restart claim. They wouldn't correct address. Again I was told that I had to sign for package make sure to be home. Went out to my car at 4:30 and there was my phone! I called FedEx. It was delivered at 10:33 and was a no sign package. I live in Wi. It was 20°. You do not leave a phone exposed to the elements for that long! This is one of the worst companies I have ever worked with.

They have a company servicing my refrigerator (Just-in time appliances). They went to change the ice maker and the technician damage my refrigerator. 3 days and they don't do anything, they hire another company, for a second opinion, I need results. Very disappointed with Asurion, the way to handle a claim, I will never buy the extended warranty with them. The worst.

7 calls and 3 supervisors later over 2 weeks and I am still sitting here without a shipping label for my product to be repaired. I get the same line almost every time "shipping label has been emailed and you should receive it within 1 to 2 hours." Since when did email take 1 to 2 hours to arrive? I am very disappointed with the service and concerned if they are not competent enough to email a shipping label, what kind of repair and how long should I expect to wait? Sam's Club needs to find a better company to stand behind their products.

I called to put in a claim, I was lied to, given 2 different stories as to why I cant have my claim processed. They even had the nerve to tell me that because I can't remember my address where I live that in North Carolina a whole other states 20 years ago I can't prove to be who I say I am. Bunch of crap.

When the pins in the adapter port turned out to be broken, I was told by Verizon and Samsung to contact Asurion for replacement. Went online, registered, $200 later (deductible) phone arrived next day. So far so good, except it is refurbished (from Korea) and I'm still paying monthly for a new phone. I guarantee I will get nothing going but the runaround when I try to straighten that out. The other horrible reviews on this site are making me really nervous and I can only hope that my "new" phone doesn't give me any problems going forward. As far as the money spent, I guess it's the price of doing business these days.

My phone suffered liquid damage and Sprint informed me I had to file a claim with Asurion. I did so and the process wasn't fast either. It took about a week. I had to pay 200 dollars on top of the monthly payments I've been paying. Fine we paid because I need my phone, well the shipping was fast. After 3 hours of having my new phone it stopped working, I called asurion customer support and they stated they can't do anything. They sent me a pre owned messed up phone and all they can say is take it to a tech at Sprint. Terrible company that only robs you of your money and sends non working phones. Plus they expect you to send your old phone or else you get charged 900 dollars. Wow! Stay away. I am over sprint as well. They lack any resolution. I would like to see what else I can do so this company can stop scamming people.

It is in my experience that Asurion, LLC is offering a protection plan that does not cover electronic devices (specifically televisions) which were purchased under their protection plan. The sales representative at the purchasing store (Walmart) assured me that the plan covers everything, including if the device is dropped or it fails. I was told it covers everything the manufacture doesn't. Today I called to file a claim and Asurion, LLC is stating that they do not cover repairs caused by accidental damage, misuse, intentional physical damage and any product that is not listed in this plan. Interestingly enough televisions are never listed in their terms and conditions! I was sold this product under false pretenses! I am not able to file a claim to have my television replaced because they only cover power surges and they state that they cannot offer me a timely refund!

My husband was attacked and his phone and tablet where stolen. I started a claim but due to his health could not follow through in a timely fashion. Asurion was compassionate and understanding. They assisted me with the finalization of the claims. The products are in the mail to me now. Their kindness and professionalism was excellent.

They shut my phone off!!! Called MetroPCS to figure out why my phone said "Not registered to a network". After three transfers from Asurion back to Metro and so forth. Asurion shut off my phone because they thought I obtained it illegally. They checked my serial number and realized it was a mistake, due one claim that was returned and refunded (one month later). They then transferred me 6 times to different departments!!! One hung up on me and two transfers as I was trying to explain the problem. It's 10 pm and I'm still on hold. Technical support theee worst!!! Horrible just horrible... Still on hold by the way as I write this.

Been paying the "total equipment protection" for years through Sprint in case my WiFi internet box ever went out. Been with Sprint for almost 10 years and got the MiFi 2200 about 5 years ago. I think I've only gotten 1 replacement MiFi box since. Called Sprint and they never asked questions and didn't charge me a dime. They sent me out a MiFi 2200 right away.

Asurion, paid thru Verizon, charges you non-refundable premiums. The service they provide is poor. I called in 2015 and asked for a replacement phone. They made me jump thru hoops to finally get a replacement phone sent to me. That took a month of calling. Then the phone they sent was defective. It would just shut off. I had to send it back the third day I had it. They never sent me another phone. I luckily had not mailed my phone back, so I kept it. I asked for a refund of the premium, since they provide no useful service. No refund given.

Do yourself a favor and turn around now! I've had the worst experience with Asurion & letting everyone I know how terrible their services are. I filed a claim with this company in May of 2015 for a damaged device (I am on a family plan with T-Mobile with my father, so he is the primary account holder) and before they could speak with me, they stated they had to speak with my father first and he had to give authorization so that I could be an authorized user on the account...

When I signed up to insure my iPhone through AT&T, I had no idea it would be through a 3rd party and did not understand that a deductible for any loss or damage would be 199.00 + the monthly fee I pay for the insurance. If I had known those things when I signed up, I would have bought Apple Care. In December 2015 I accidentally broke my screen. This was 6 months into my contract so apparently the Deductible was dropped to $169, but Asurion told me that they would not replace my screen, but they would send me a "refurbished" phone within 3 days after returning my own phone. That would leave me without a phone for 3 days as my iPhone is my only phone. I called the local Apple store and for $129.00, they replaced my screen in about 1 hour.

I purchased an iPhone 6S phone for my daughter on Dec 14th and purchased the insurance after a huge sales pitch from AT&T. I activated the phone on Dec 25th in the morning but unfortunately my daughter dropped the phone which cracked the screen. No problem I thought, thankfully I got the insurance... Oh boy, was I wrong. It took me a few days to finally file a claim, send out the affidavit blah, blah. Anyway, I heard nothing so after a few days I call and I am told that the claim has been denied. The reason is that even though the phone was activated and they could see toll free calls (activating the phone with AT&T) there were no billable phone calls and therefore the insurance was not valid!

I asked Asurion to cancel a claim and was given 2 different excuses as to why it could not be cancelled. 1. It was already on the loading dock to be shipped. 2. Refuse accepting new phone when it arrives. All of this took place within minutes of starting my claim. I was only informed after I processed my credit information that it was going to be $199 for a phone valued at $129. I DID NOT WANT TO PROCEED!

I called Asurion to make a claim on my son's Galaxy S5 because his screen had cracked. He has been using the phone with a cracked screen for a little over 6 months, but the phone screen is now completely black and unable to use. The Claims agent asked when the incident happened and I told her the exact date in which the phone broke and I was told that because the claim was not made within 60 days that I was unable to make a claim (I was not aware of this at the time of purchasing the insurance). I talked to a second agent who told me that I was able to make a claim as long as the device I want to make a claim on has been used within the last 60 day.

I had a great experience with the company. I dropped my phone on New Year's and the screen shattered. The next day I went online and filled out the information to have my device replaced. I received an email saying my claim has been approved and I will receive an email once my device ships. When I was doing my claim it said that "unfortunately we do not have any space gray 64GB phones. We will replace your phone with a 64GB gold iPhone 6 plus." I accepted it and was worried about what type of device I will receive since Apple has discontinued the gold and iPhone 6. I placed my claim on Friday 1/1/2016 and here it is Monday 1/4/2016 and I have received a brand new in the box iPhone 6 plus never opened. The box has brand new accessories and everything.

First of all, this company is a monopoly mobile phone insurance. I have used them several times. I carry three lines on their plan. They do not send working replacement phones. They send phones that are broken. They do not send the nonworking in a timely manner. This company is a scam and consistently scams the public. I think they are the worst company in America.

I bought a coverage for my iPhone 5S cell phone, in May of 2014. I was told that the deductible would be $99; however, when I need the coverage in January of 2016, I was told that the deductible would be $169, the current deductible. I asked whether Assurion would honor the term that I signed up in May of 2014, then Asurion representative could not honor it. I then asked whether I could get a new phone instead of a refurbished phone, I was told that they could not guarantee it. Needless to say, I was very disappointed. If I had known that the deductible would rise with time, then I would never buy the coverage in the first place because one never knows for sure of how their terms would be.

After reading the reviews regarding Asurion, their customer service and replacing phones with refurbished uncorking phones, I have to say I am not surprised. I was promised a 'new' replacement phone by next day. After several attempts to talk to someone in customer service and not receiving a callback, I went to the AT&T store twice to try to get this resolved. Now the email from Asurion is telling me they will 'review' my claim and I will hear back by Jan 4th. Not that they will send the phone, only that I will hear from them. I started my claim on Jan 2nd - obviously, someone does not understand what 'overnight' means. I also will be looking into other insurance options for my phone.

I gave my daughter a brand new Samsung Galaxy Note 5 for Christmas. Several days after, the phone was stolen while she was in a Kohl's department store. No problem, I thought, we have the insurance on the phone, we pay for it every month. Contact Asurion to place a claim and I'm told I have to file a "sworn statement" and submit ID. What? I've put in claims before, and never had to do this. I ask the rep about this and he says it's their policy. I ask him to check to see HOW MANY CLAIMS we've made this year. He comes back -- ZERO. Anyway, that was the FIRST annoyance. I download the form, fill it out, scan it and my ID and upload it. Got an email confirmation stating received, approved. Two days pass, and the "replacement" phone arrives. Now remember how I said the phone stolen was a BRAND NEW SAMSUNG GALAXY NOTE 5? What do these bozos send me? A USED SAMSUNG GALAXY NOTE 2!!!

I feel lied to, manipulated and unable to do anything about this "non-insurance" company. Around October 21st 2015, I purchased the new Iphone 6s via ATT and was recommended by the vendor to take their insurance for $7/month, which would cover anything and everything that could happen to the iphone. I had never done this before, but I went with their recommendation, after they explained there was a deductible of $99, with possibility for 2 claims over a period of 12 months-... Of course much better than having to buy a whole new iphone 6s with a broken/lost/damaged one that hasn't been paid for.

Let me share my experience I am having with my phone's insurance Asurion and how they been scamming me. My phone was stolen back in November and filed a claim immediately. I was told they did not my phone in stock (iPhone 6 Plus in gold) BUT they will have my phone 7-14 business days and will be shipped out. More than 2 weeks have passed still no phone so I call back and to see what is going on. They tell me they still do not have my phone but I should get my phone in 2 days. Again no phone yet after more days have passed.

Intentionally drop calls, lies, will send you to Verizon. Endless transfers to department after department, can't call customer back due to inability to do so, makes no sense, lies, not properly trained, transferred over and over, on hold for hours.

Asurion is a scam. Have removed the 'complete mobile protection' on my Verizon plan effective immediately. Attempted to make a claim for a cracked screen and the amount Asurion requested to replace the phone was absurd. Very disappointed in Verizon for selling me this service.

I lost my device and filed a claim. They rejected because they said they couldn't confirm with AT&T for the phone I had claim on. I called AT&T and made the three way calling with the customer service person. Customer service from AT&T told Asurion that I had the same phone at the date and time I had claim on. Asurion customer service said they are sorry, just file another claim, it will be approved.

I travel very frequently to another country. Because of that I use two SIM Cards in the phone that I had (the USA SIM card and another one of the country where I travel). I was in that country when I lost the phone. Common sense the phone had the other SIM. Because it had the other SIM card Asurion rejected the claim. I was paying insurance for over a year over the equipment (not stupid SIM card). I definitely would NOT recommend Asurion. They just take your money. Deductible is 200 if less than a year. Find another Insurance company.

After owning my Galaxy S4 for 2 years it starting malfunctioning. After a visit to my service provider (Metro PCS) I was advised to use the insurance I had been paying for for 2 years now and get my phone replaced. I filed the claim on a Saturday and paid my $200 deductible. I received the replacement phone Tuesday and opened it that evening only to find that they had sent me a refurbished device. I didn't even remove the contents of the box. I placed it back in, and called them first thing on Wednesday morning. They told me it would take 7-10 days to get my $200 back after they received the device they had sent me. To my utter amazement they had blacklisted my original device, so now I had no service and no phone and was out $200!

A few weeks back I purchased a phone device through Cricket Wireless also to include the insurance plan in case of damages. Needless to say my device was damaged, and I called Asurion claims in hopes to receive a new device. I called the customer service number provided 5 different times and spoke to 5 reps, all of which were not helpful or seemed to want to help me. They referred me to the website Phoneclaim.com and said it would be easier and it wasn't. I kept running into problems and whenever I called Asurion back, they did not seem to care about my issue and was not helpful. I still do not have a working device, and I still pay for insurance, and my bill cycle will still occur. It's a shame that certain businesses do not have quality standards when helping customers in need. I'm sure my complaint won't matter either.

I've been trying to pay for my new phone to be shipped off since December 5th and it's the 13th. I have tried everything, every card I own, tried switching money over to different cards, tried e-checks, nothing is working and even the customer service is horrible. They can't do anything about the problem.

I filed my claim with Asurion on Nov. 29. They told me I had to fill out a affidavit and send my ID, I did just that. This claim is for my 15 year old son, which has a blue phone that's damaged. Asurion sent me a pink phone. We received the phone on Dec 8. I called them and told them I received a pink phone. The representative told me they didn't have any more blue phones in the warehouse so I agreed to a yellow phone.

I replaced my phone with Asurion and the phone would drop calls sometimes, but then it started to do it more often. By this time I have had my phone for about 1 month. I called Asurion and was told to take it to the local Sprint store. I took it to the Sprint store and they told the screen had a small crack on it. I told them I had not dropped my phone. In fact it had a case protector on it. They told me I had to call Asurion back.

What a joke. I broke my screen on my iPhone 6 so I called Asurion to make a claim. My friend came over after I was off the phone and told me to call a mobile service and they will come fix it for $120 instead of the $200 deductible I had to pay for a new phone. This is not a car! My brand new pickup insurance deductible is $500! Anyway, I called them right back and told them I don't need the new phone. She said she couldn't cancel because it was already processed (15 minutes prior). Yeah...geniuses I'm dealing with here. So she told me to send the new phone right back when it arrives at my house. I did.

My iphone 6 screen cracked and I am thinking, "Well, I have insurance, let me get my phone replaced." I understood that my monthly payment for Asurion insurance is $11 dollars with Verizon. I knew there was a copay of $100 dollars. Come to find out that Asurion raised deductible to $199.00. What the **? I have had my iphone 6 for about 10 months now. At $11 per month that is $110 dollars. Plus adding the deductible of $199, now I have paid $299 dollars. But WAIT THERE IS MORE. They want me to give them/send them my cracked phone. I am seeing cracked screen iphone 6 for sale on ebay for around $270.

They sent me a phone whose bottom buttons didn't work, then the audio jack didn't work. I've been trying to send in the phone, get an email something and all they do is transfer you and hang up. They have a set script and nothing they can do. All they do is take your money and give you a bad experience.

I purchased a cell phone insurance plan when I bought my phone at Walmart. After a few months the phone was not working. I have been trying to get shipping labels to mail the product back and they keep sending me round robin. Their customer service is extremely rude. I spoke to a Tammy today who said she was the supervisor but then admitted she was not. She actually mocks me in the live chat. Interesting because when you go to the Asurion website this Tammy is the chat person. Sounds as intelligent as a stop sign...no the stop sign might be more so...

I would like to take this time to say that Asurion gave me a crappy replacement iPhone 6 Plus and it was in a Life Proof case and it still bent and now my phone only works when connected to wifi.

My VZ phone, a Samsung S4, was damaged. I was able to file a claim and paid the deductible amount, one hundred USD. The replacement phone arrived a day or two later. A couple days after I noticed that the corner of the LCD screen was lifted and appeared to not be tacked down. A double-faced tape is usually used to do this. The tape was never applied, it seemed. I have since contacted Asurion on two occasions to request instructions for having the phone re-replaced and have had no response from either email. My next move is to file a complaint with our local insurance commission and see what happens.

Don't like AT&T wireless but why in the world with all the problems with AT&T do you then have to deal with Asurion? It is just a bad combo. Asurion is a rude company. They can't tell you the phone model they are going to replace (stolen) even though you have been paying AT&T insurance for a specific iPhone (5). "Are you going to replace the iPhone 5 with another iPhone 5?" Answer: Maybe. Is it refurbished? Answer: Yes. When will it be delivered? Answer: "Tomorrow between 7 am and 8 pm." Do I need to sign for it? Answer: Maybe. Really? I am cancelling my phone (4 phones) insurance with AT&T tomorrow. It is sad to treat customers this way when you are paying for a service but that is the way of the world today - move on.

The fact that I've been paying insurance money on my bill for countless years and still have to pay $200 for a refurbished phone will always confuse and annoy me. Though I've never had a pleasant experience with these morons, this time around, I'm ready to lose it. They sent me a STOLEN phone. Is this real life? I'm not understanding how this was even possible. So I call these idiots and they tell me 24-48 hours to lift the hold on the device. 72 hours later, my phone is still considered stolen and sprint doesn't believe me. I don't blame them. After all, an INSURANCE COMPANY sent me stolen property. The practices of this company should be illegal. I don't see how they even exist.

Purchased a replacement plan for my phone via FIDO. Having no need to use it for the first year, I was unaware of how long I would wait for a phone I prepaid to have delivered the next day. With apologies, Asurion refunded my additional purchase for expedited delivery but the phone delivered was already water damaged. Consumers who are less tech-savvy may be unaware of indicators to review prior to accepting a product is in good condition. Sending the phone back, I asked for a replacement that was not water damaged. The customer service rep did not file my report or submit my claim. I called again to ensure that my phone was on the way and in three days received a new replacement phone. I returned the water-damaged replacement in the package provided and reviewed my new phone once more. The same water damage indicators were triggered.

Poor Customer Service. Latoya at Asurion was not helpful. Call back, ask to speak some else and person that answer told me the only person that I can speak would Latoya is handle me case. WTH does own Asurion? I can not get any help with this phone insurance.

Tell me I don't have insurance on my phone with document in my hand. Very rude agent on phone. This is one or this is worst customer service I have ever received.

I washed my LAPTOP and it wouldn't work at all. When they "FIXED" it I couldn't even use it without the charger. Yet again I received my laptop back and there's still pixels showing up on my screen and it specifically says "replaced" LCD. **, I wouldn't recommend this company to a blind person. ** this company and their ** "QUALITY SERVICES".

iPhone stolen. Called for replacement, had to stay home from work because I was initially told they only ship to homes or apartments. Received phone an hour after the delivery window I scheduled, it worked for one hour before COMPLETELY breaking down. Called again, had to change delivery address because I went home to visit family. Never arrived that weekend - when I called, I was told the claim was never completed. WHAT? Then changed address to work after being told I could do it by a different person.

Don't waste your money purchasing insurance for your new smartphone from Asurion... it's worthless! My family spends over $500 per month with Verizon on cell phones and services. Since we usually purchase the newest smartphones as soon as they're released, we typically purchase insurance on the devices, but we've careful with our phones and have never had to file a claim... until now.

It's terrible how you can religiously pay for a service but when the time comes to use said service fails to deliver. My phone was stolen, I immediately followed the procedure and filed a claim. I received a confirmation email stating that I would be getting a follow up in 24 hours. I got nothing after 38 hours at which time I proceeded to call them directly. I was then told by the customer rep that I would need to fill out an affidavit and submit various documents to proceed with the claim. Why did I have to call and dig around for to get this information? Low and behold immediately after I finished speaking with the rep I got the email stating exactly what was already explained to me (I guess it was sitting in someone's outbox and they decided to hit send).

My husband broken his screen on his phone along with coffee damage as well a few months ago. The other day he dropped it again and the screen really broke and part of the screen in missing. Started the online claim with Asurion. Was confused why when you check the deductible it says $149 but when it came down to paying for the replacement phone online it's $169. Said they changed the deductible in October 2014. Ok so I paid it. They send the phone. Got it the next day. GREAT RIGHT?? Nope. The internal parts rattle around inside. Call Asurion back. "No problem, we'll send another 1 out and will get it tomorrow." I never received an email on shipping details.

I purchased a Vizio Smart TV along with an Asurion extended warranty at a Walmart store near me. Just over a year after purchase the TV died while watching. The screen went crazy with white lines and patches of white. So I filed a claim. They sent a box (in was too big) and I packed it as per instructions then had UPS pick it up. I waited and after about 10 days I received (today). A form was included saying "it was not covered due to physical damage". When I removed it from the box, there is now a deep scratch on the screen and the outer frame of the screen is loose. Not only that, but it was again packed in a box too big and was not even wrapped in the foam sleeve like I shipped it in. At this time they are "investigating". I plan to take any legal action available if this is not resolved. I have little hope of success.

I have been paying for cellphone insurance on four devices for approximately 2.5 years and never made a claim. That is until November 8th, 2015 when my daughter's phone stopped working. The claim filing process was easy enough and I received an email that it was being reviewed and I would be notified in 24 hours. I waited two days and nothing. So I checked their website for an update. There was a message that I needed to contact them. When I called, I was told that my claim was denied but they would not tell me why. They said I violated my policy agreement but refused to tell me what I did. They told me I should go to the phone store. I immediately went to the store.

Called about a replacement for husband's iPhone. Was placed on hold and then transferred to customer care and then the system hung up on you. Has happened 6 times within the last week and when you complain about it... you have guessed it... you get transferred and hung up on again. Should rename their company unasurion and customer careless. Then you go to the parent company AT&T and even with supervisors you get placed on hold and hung up on. I have been with AT&T since they were cell one. This comes to an out 30 plus years. If I could give both a minus number, I would do it.

Asurion & their counterpart Encompass replacements are worthless. They can't package a product to save their lives. Walmart - Jan 2012. I buy a Hoover steam cleaner & an extended 3yr warranty. Nine months later, it's leaking. Hoover allows me to take it to the nearest repair shop (an hour away) to be repaired. They repaired it no problem and I was the transportation. About 15-18 months later, it's leaking again. I have to buy my own $25 wardrobe box from the UPS store and I pack it as tight & secure as I can. Asurion gets it and fixes it. But when it arrives back, it basically had NO PACKING in the large box, which caused the bottom frame on the top side to break/crack, like someone just look a high-speed saw to it, the break was that clean.

On Oct. 13, 2015 I filed a claim to replace my iPhone that got wet in the ocean - unfixable! I promptly jumped through their hoops, filling out affidavit, copying license, etc. and emailed it back to them the same day. The next day I did receive acknowledgement and that a replacement phone was on the way. Got that 2 days later. That’s all good. The BAD: the phone I received had a broken SIM card door! Took it to AT&T just to make sure it wasn't something I was doing. They verified it was broken and were surprised Asurion sent out a broken phone. Called Asurion, they apologized, told me to keep that phone and send it back when the next one arrived. It came 2 days later. It also was BROKEN! Bad speaker! I'm replacing a 2 month old, practically new iPhone 5s with junk refurbished phone that I pay a monthly insurance policy fee on, plus $200 prorated fee! What?!

Nov 7 my phone received water damage. Nov 8 I filed a claim. I went faxed them 2 pieces of documentation & they kept telling me to wait 3 hours to call back. I waited and process ran smooth. Received phone on Nov 10. The phone will not connect to my provider. I take it to MetroPCS & they get me on the phone with Asurion. They basically tell me it could take anywhere from 24-48 hours. I'm now on day 4 with no phone. Asurion won't do anything besides tell me it will be 24-48 hours. The guy at the Metro store says he thinks the phone was "blacklisted" in the warehouse, so it would be unusable or stolen. But then some moron didn't do his job and I received a blacklisted phone. So now I've paid my $70 phone bill and my stupid insurance just to lose 4 days. And after paying my deductible I could have spent another $20 and just gotten a new phone and avoided all of this.

When I purchased my phone, Verizon told me the deductible was $149. When I told Verizon my phone was stolen, Verizon again told me the deductible was $149. When I called Asurion, they told be the deductible was $199. I filed a claim with accurate details. After several email and telephone interactions, they sent the wrong phone. When I called Asurion and asked to speak to a senior representative, the only thing that "Phyllis" could say was "Sorry, that is human error. I am sure that you make mistakes too." When I asked that she cease being condescending and just provide me her identification information so that I could file a complaint, she continued talking, blaming me for failing to sympathize with Asurion. Her rudeness and unprofessionalism is indicative of the kind of poor customer service that one can expect from Asurion. Hence, when it comes to Asurion, buyer beware.

I filed a claim in July to get a new phone through Asurion. They promptly sent me a new phone and was delivered the next day. After a month, my phone started glitching and not working properly. I had to then send the new phone they gave me back to them and receive another new phone from them. They sent me a new phone right before I had to take a two month travel overseas. The new phone they gave me STILL didn't work properly. The battery died after an hour of plugging it in. I sucked it up for a while and just had to live with carrying a charger with me everywhere I go until it was convenient for me to send it back. I decided to go through Verizon the third time because I was fed up with getting faulty phones. Verizon was great and gave me a brand new phone for almost no cost at all.

The claim process is lengthy and tedious. Fill out an online form, followed by filling out a printed affidavit, emailing the affidavit back, waiting for a confirmation email, then clicking on that link that brings you to another online page where you enter your information for your deductible to get paid. Here is the problem... if all of those steps go smoothly? You still are frustrated by the time they are completed. Even more frustrating is when the final step gives you a message that they are experiencing a problem and to call customer service... Where you will be treated to a lengthy wait period. I gave up! I Bought a new phone and cancelled the insurance I have carried on 5 devices since 2008. Bye Bye Asurion. I feel like an @ss for having carried your insurance as long as I did.

Spoke to rep and gave him (Ray) my contact info so that I could file my claim on a phone. Never recieved what I needed. This will be the 5th time dealing with it.

Just got my REFURBISHED iPhone 6 from Asurion. Very disappointed especially if I am paying 200 for the phone and returning my old device which has only a broken screen. It would have been much reasonable to replace the screen at the local store. No one tells you that your phone is refurbished when submitting the claim. There is no NEW device that you receiving for 14 dollars a month stick with Apple. Plus if you lose the phone get a new one instead 200 and refur problem.

One evening my daughter loses her brand new iPhone 6. She didn't have it a month. We called to make a claim. Explained to the operator several times that it was an iPhone 6 and that it was my daughter's phone. She even talked to them about it. They told us it would arrive on Tuesday, it was a Sunday. On Tuesday morning I attempt to call my doctor. I have no service. I have to call Sprint. They say that my phone had been reported stolen and therefore shut off. How is that possible? My daughter's iPhone 6 was the lost item not my Galaxy 6. Talked to Asurion... the nightmare begins. No one could turn my phone back on, after explaining that my phone was not lost. Asurion kept saying Sprint had to do it and Sprint said Asurion had to do it. I was then told that I had to wait 24 hours for it to be released.

I try not to write negative posts but after dealing with Asurion yesterday I have to. In March 2015 I did a phone replacement with them and received a replacement phone that did not work and they were helpful in sending another replacement phone. Unfortunately in October my daughter dropped her phone and cracked the screen so we had to do another replacement. Paid the $150.00 charge for a used phone and again received a phone that did not work on 27 October 2015. Ran to Apple and the AT&T store on 29 October and was told the phone should have never been sent out so I called that day for a replacement phone for the replacement phone we received. "No problem", they said and it would be sent out the next day. This was after several hours of run-around so I was relieved I was done with this issue.

I live chatted with someone because my deductible went up and I wasn't notified. The person I chatted with wasn't helpful at all and after "answering" my questions would try to abruptly end the conversation. She wouldn't give me her supervisor's name when asked and I still don't know why my deductible went up significantly without any notification. Terrible customer service and shady business practices.

I filed a claim for a replacement phone. The agent didn't include the apt.# so UPS wasn't able to deliver. I contacted UPS. They made a note of the apt # and scheduled for delivery the next business day. I never received the package again because of the apt #. I contacted Asurion and spoke to an agent. He canceled the first replacement and shipped out another phone. I asked the agent to repeat the address back to me so I can be sure I would receive my replacement. Well I never received the replacement. The agent had everything correct except the city. I don't understand how you send a package to another city after asking the agent to repeat the correct address.

I put in a claim, dropped my phone in the bottom of the lake when I was on a boat. They marked it down as water damaged and when I couldn't return it because I couldn't afford a scuba diving team, they charged me 350 bucks. I was very clear when I said I dropped it in the bottom of the lake, they were not willing to work with me at all, I even talk to the CEO and he pretty much told me there's nothing I can do so I am stuck with that fee. It was poor communication skills on their behalf and they will not Work with their customers. They want me to pay over $550 for their service, but how is that insurance when is Paying more than full price!? That's not insurance. It's Fraud!

Had iPhone 5 that was not working properly, so I explored my options and went ahead and redeemed phone for a "Like New" refurbished phone through AT&T wireless/Asurion. I received ''THREE'' defective phones. I kept being passed along to Apple, At&t and Asurion all pointing blame on the other. ASURION gave me the runaround. They are horrible, total fraud. Their fees are paid to AT&T but they claim no affiliation. Their service to resolve matter was also terrible. I have been an At&t customer since their transition from Cellular one/Cingular wireless. Loyalty means nothing to At&t. Consumer beware, you are at a total disadvantage with Asurion policy. They will send you defective equipment which you have little to no recourse.

Lost a phone once, filed a claim. Was told if I had the actual phone there would be no charge. Year later, phone is broken - now a $150 deductible. Only covers if the phone has mechanical issues. Pay too much each month to cover a mechanical issue. Received a refurbished phone. Chip in side. Did not call within 7 days as I was out of town when it arrived. Will not cover, need to pay another $150 within 10 days or another phone! BS. Looking for another carrier. Like having a phone covered should I drop it etc.

Lost phone at airport of October 7, reported on 11th. Paid $150 for replacement due Oct. 13, no delivery but will receive it on Oct. 15. On October 15 advised on back-order but will get it on Oct. 17 or latest will be Oct. 19. Called late Oct. 19 and advised it was still on backorder and should get it by Wed. Oct. 21. Late October 21 they finally tell me that T-Mobile supplies them with the phones and that Asurion has no recourse but to wait until they arrive. I called T-Mobile and they say they haven't gotten any. Told me they will provide loaners at local T-Mobile stores. Went to 3 stores, they don't have loaners! I'm a doctor on call and told them I'd pay for difference if they could supply me with an S5 but they don't do that. I bought one anyway and activated my number on that phone.

Recently dropped my fairly new phone and broke camera lens. Verizon said they won't fix it and I had to contact the insurance and pay $149 to exchange my new phone I STILL have to pay on and get a refurbished phone. If they did fix the lens they would charge more than $149. I found lenses for $5 but if I do it myself I'll void the warranty if something else happens. So an extra $149 for a used phone in exchange for my new phone and still honor my contract and pay off the new phone that they take or keep my phone with a broken lens that won't allow me to take pictures or remove it and/or replace it myself and void the warranty.

Completely horrible! After spending 3 hours jumping through their hoops to get my phone replaced they now state it's under review and will contact me within 24 hrs!! I called customer service. What a joke, RUDE, and transferred me to some number that after 10 minutes sounded like a jackhammer. Nobody ever answered!!! Don't waste a dime on these idiots.

My phone was stolen and because it was blocked the person who took it left it where I can find it. When I tried to get Asurion to return the phone that they sent me they assured me they were sending me a return packet. I requested 3 return packets and never received any. They claimed to have sent them to me but that was a lie. Now they tell me I only have 7 days to return the phone from when I received it and that was over 3 months ago. This company is not taking care of its customers whatsoever and actually stealing from them just like blockbuster did. They will soon achieve the same fate. I have been paying for 9 years to get crappy service. That's why they have a 1.2 star rating. It should be 0.

They send me the old phone with some unknown charger and when I called them they are saying "it's ok, use it. We can't change the phone." No earphones as well. For this we are paying $227. They are sucking the money from the customers and then they took 2 weeks to send my phone. This is very ridiculous, I prefer don't go for this company. It sucks...

I have had two insurance claims with Asurion. I have AT&T. The first time I had an iPhone 5s and it was stolen. I filed a claim with them. They said I needed to fill out the affidavit, proof of purchase, and copy of ID. I scanned everything in and within the next day a brand new iPhone 5s arrived at my doorstep. This was a year ago. Since the phone was stolen I didn't have to return anything. Since then I got a Samsung galaxy note 4. During August my phone was stolen again. I was about to file a claim but they said that they would cancel my insurance so I decided not to. Luckily the phone was returned. (I used the Samsung tracking device and made it ring a lot.)

On 9/16 I lost my phone at Walmart. I filed a claim, no issues. Got the phone when I was to get it. 6 weeks later my bank calls and tells me Walmart has my phone. I go get it and try to see if I can find who had my phone or anything. Verizon suspends my service and I have to call them while on the phone with them. They call Asurion, they tell me I have to send lost phone back. Ok, I say send me my $150.00 back. "No. It is past the 15 days so we can’t credit your account back even though Walmart kept your phone for 6 weeks." Send the phone back and no money back, THAT IS FRAUD AND DOUBLE DIPPING. I have read may reviews and I see I’m not alone. This is wrong cancelling cell service and insurance this is **.

Have been paying faithfully 11$/month through Sprint for total equipment protection, hoping that their policy could be helpful one day. My iPhone came into contact with a bit of moisture, so the button wasn't working. They refused to fix that problem, even though it's fixable and charged me 200 dollars for replacement. My jaw dropped as I absolutely can't understand how this scum of the earth company dares to lie to million of customers, stating you will be taken care of for free if you pay your premiums each month. It's unbelievable! I bet it would have been cheaper to just have that button fixed someplace else. I'm going to cancel my policy with Asurion and make sure as many people as possible know about this joke of a company! It's a criminal trust rather than an insurance company.

I bought a HP Printer officejet pro 8630 from OfficeMax 08/26/2014. I bought protection plan for two year 79.99. The printer went bad two months after the manufacturers warranty ran out. Called HP first they would not help without paying them extra money. Called to file a claim, "No problem. We will send you a new one. Once you get the new one ship the old back. The printer was on back order." That never happened. Supervisor 1 "We will send you a E-gift card via to your email." That didn't happen so supervisor number 2 stated "We send you gift card via US mail and will get to you in three days." That didn't happen. Supervisor 3 said it will take the 7 to 10 business days. I bought the printer at its sale price 299.99 and its regular price 399.99. Well if the e-gift card came like it should've I would've been able to rebuy the printer at its sale price. Now the printer is back at 399.99. It's now over a month and I still without a printer.

Asurion delivered my phone 2 days later than next day... Seriously. I run 2 businesses off my phone and there was no consequences done to the rep that did this to me... Ugh, I hate this so called company. I would have given 0 stars.

I have a Asurion insurance through AT&T. I had just bought a new iPhone 6s, and got a non-protective case. Of course I dropped my phone face down on some tile. The screen was cracked. I filed a claim with Asurion, and was sent my new phone the next day. When I took my screen protector off of my broken phone I realized that the phone was not actually shattered, just the screen protector. Now I have no use for the replacement phone they had sent me. I called Asurion, explained to them my situation, and they were so helpful. They even didn't make me pay the deductible. This is my first experience with Asurion and I am extremely satisfied. If I damage my phone again, I will most definitely be using Asurion.

I was paying $11.99/month for coverage on my Samsung S5 for insurance through Verizon/Asurion. Had problem with charging port which I thought might be a warranty issue. I was told that if I filed a warranty claim, I would receive a new phone overnight. But, if Samsung determined it was a warranty issue, I would pay $350++ for the new phone. It was suggested (primarily by Verizon) that I make a claim with Asurion, pay the $99 and that would be easier/safer. So that is what I did. The process was smooth and that was it.

I cannot believe that the US government allows a company to operate like this. This company's scheme is beyond unacceptable. It is a scam. Take premiums each month. Take a deductible $200. Send a broken refurbished phone with half of the touch screen not working. I touch #1 and #9 or whatever other number is pressed.

3 times I had to send iPad and 3rd time they sent it back stating it was not covered. Please beware when you purchase from Sam's Club. They tell you everything is covered in warranty. Screen was cracked. I barely could see the Crack. Apps went wacky. Sent in iPad. They sent it back stating that it was not covered when I purchased warranty. I was told everything was covered. Beware when you purchase warranty.

We too paid for insurance on a smartphone for my spouse knowing the high risk of damage he could do with it provided his work environment. $10/month, 1 year later we filed a claim for a damaged phone. Paid the $99 deductible (surprised to us - should have read agreement terms). As a VZW customer they made it sound like insurance was the best thing since sliced bread; they did not provide full disclosure of the policy or highlighted subsequent charges if a claim was filed. Poor customer service at Retail Store.

Jan 2015 I had a Samsung 3 phone, they sent me a Fusion, I sent it back for credit and bought me a Samsung 5, never received refund or credit. Asurion is just a ** down right rip off. They overcharge you, I paid 659 for 1 phone and 700 and something for iPhone. Glass burst on both. What can I do for replacement?

Bought a phone for about $700. Speaker broke in drop accident, they replaced it with a cheap one. They didn't have what I had, a waterproof Active 5. Now they are saying too much time passed but they never had that one and still don't. I paid insurance and am still paying for the 1st one through at&t installments plan. I don't think it good business. I bought what I wanted and was replaced with something else that I still have to pay for and sent them back the Active 5. I feel like I have been ripped off by Asurion and At&t called them with me on the line. Management says "too late, past the date" but they still don't have it in stock.

I am a loyal Verizon customer and have been since 1999. I pay my bills on time and they are not measly amounts by any means. The 3 phones we have are insured through Asurion and I have not had a problem with the replacement of a broken phone after I pay the 150.00, until NOW. The phone Asurion sent was defective. At first the phone didn't hold a charge for more than an hour and now it does not hold a charge for more than 10 mins. I called Asurion and after my 3rd attempt, got through to "Nicole". She had a bad attitude from the get go. She is in the WRONG business. She told me that before replacing this phone that I had to "monitor it" for 24 hours and then call back. What? Why? It hasn't worked properly since last August! Is it miraculously going to begin working correctly?! I will call back tomorrow. Stay tuned! She never gave me an order number either.

I have had the WORST time trying to use my insurance with Asurion. I literally sent in 12 different claims because no one would help me do it correctly. Every time it got declined, I would get another bit of information to actually make the claim right. What is the point in having insurance if you can't even get a phone to replace your stolen device? It's caused more stress and irritation than going out and spending a couple hundred more to get a new one. I will never use this service again and I'm sure canceling my ** insurance here.

So I got a phone from them that had issues But after deal with them for so long I was tired of it. Only for it to mess up 1 year later with the battery dying on me. Call them a week to year and they told me the phone had pass the 1 year warranty.