Asurion Reviews

Lost the phone over the side of a boat on vacation on 11/20. Asurion sent the claim form as a non-fillable pdf, so I had to find a printer to print and fill out the form. The claim was submitted on 11/22 and within about 20 minutes there were a flurry of emails confirming receipt of my claim, advising how to check on the status and telling me to call an 888 number. "Sorry we can't read your documents" [good reason to offer a fillable pdf form, eh?]. When I called, the rep told me there was no problem with the claim form, except they didn't have a replacement and, no, I couldn't go to a Verizon store and get one [nor, apparently, could Asurion].

The trip was canceled due to booking the wrong flight. Requested the money back and it required documentation. I emailed a couple of times to ask what documentation is needed. Never heard back. Terrible customer service. They kept emailing me and I kept emailing back requesting what kind of documentation do I need to send. Never got a response.

We always carry insurance on our phones and the efficient and courteous service we received was so worth it! I would never have a phone without the insurance. I also was much more satisfied with the customer service received from Asurion than from the cell phone company itself.

Asurion took very good care of my claim. Hassle free and fast! Thank you very much, shipping was quick. They honored my insurance, while the guy at Verizon refused to go over my insurance with me, the techs at Verizon did and I was able to get back on my feet with a phone again. Thanks Asurion!

Fast and reliable. Very good customer service and very satisfied. Had my replacement phone in a very reasonable amount of time. Took 24 hrs approval and had my phone the next business day. Keep up the fast and remarkable service. Very well done.

I am waiting to receive the return envelope so I can return it. I my dog chewed up the first one and this is my second. They were very helpful. The only thing I found surprising was the deductible which was high I thought. I didn't realize that there even was a deductible. This issue will make me think twice on whether or not I insure again with Asurion. When we insure with Apple there is no deductible and the process is much easier.

After a few issues filling out the form, I am very happy with my replacement. It is better than expected. Last representative I talked to was very helpful. She was polite, helped me through the process, and answered all my questions. Replacement arrived on time.

My phone stopped working and you were clear about the instructions to return it and have it replaced. It was replaced accurately and on time. It was helpful to have a return bag and instructions sent as well. The return was self-explanatory and easy to do.

Yes I would recommend to a friend. I like doing everything on like. Very easy. You do not have to do anything but put your information in and follow instructions. I received the phone the next day. That was very fast. I would recommend this company to everyone I know. Keep up the great work. Fast, easy and effective. Have a great day.

Very pleased with the customer service I received and was very easy to get a new phone fast. Only reason I did not rate with a 5 star is my new phone turns off a lot and won't turn back on unless I plug into a charger when the battery still has almost half life left. It also drops more calls than the old one did.

Quick and no hassle on getting everything taken care of. Phone was back ordered so was going to take a few days but it didn't, that was nice. Even sent a new charger with the phone. Just hope not to have to do again coz I don't like having to pay the deductible lol.

I filed a claim on Nov 13th on my 16 gb black iPhone. I was told the only one they can overnight is a rose gold 64 gb. I said whatever I can get overnight is fine. I then got an email the next day saying it was on backorder and it would take 3-7 days. I waited until the 22nd to call which they said they were still waiting on that specific phone. I told them any iphone is okay. I just need one. I got in contact with a supervisor named Lawrence who said they have a black 16 gb plus they can overnight. I got confirmation saying my claim was complete at 5 pm that day and it would send tracking information within 12 hours. I waited until the 25th to call again. I was then told they have no supervisor named Lawrence and they don't have any phones they can send me. They said I will have the phone on the 28th at the absolute latest. It's now the 29th and I still have nothing. I have never written a complaint before, but this is the worst service I've ever had.

Great service. I liked the way you guys handled the return and the result shipping. Thank you. I appreciate your constant reminders. I am thankful for my phone. It's the best ever ever ever ever. Thank you for the explanation of what to send and how to send it.

The process to replace my phone was very easy to accomplish. The representatives that were called were knowledgeable and made the process easy to understand. The phone was replaced and back in service with no interruptions. The insurance saved money on the replacement. I will keep the service on all my phones.

Thank you for listening to me when I called and helping. It meant lot and I couldn't believe how easy your process was. When you didn't have our phone we weren't downgraded, which is what I expected. Then the new phone came quickly and easy to activate. Totally did not expect it to be that easy. Your agent was courteous and patient.

My son's phone was shattered so he needed a replacement. It arrived immediately (Monday!), even though we ordered on a Saturday. Great service, quick replacement. We were very pleased. There was an issue with the new phone, and no questions asked. It was replaced right away as well.

My Galaxy s6 would no longer charge, so I filed a claim online and received my replacement within a day or two. Very quick and easy service. I was impressed with how quick and easy it was to file my claim online, totally hassle-free. :) Thank you!

Excellent Technician. Very professional and thorough! He was very polite and wanted to make sure I was satisfied with his work. He explained each step as he worked on my computer as well as why he was proceeding in that particular manner as opposed to another way. Very informative!

My son lost his phone so, I easily filed a claim online and he got a new iPhone 6s within a few days! I highly recommend getting coverage for all your phones! You just never know what might happen. It will give you a good peace of mind!

Sadly I lost my phone a few weeks ago. Luckily I had insurance and paid only the deductible to get a new phone. I did everything online. Easy step by step guide and new phone came right away. Too bad I didn't back up the old one but lesson learned.

Daughter's phone kept turning on and off randomly. Went to Verizon and they said phone was bent and the warranty would not cover it. Phone came immediately. Since then, she has shattered screen even with glass protector from Zagg??? Thank you for your help.

I was very happy with the service that I received by the customer service representative. Phone arrived when they said it would and answered all my questions. I would recommend these people to my friends to use. Hope I receive the same outstanding service if I need to call again.

I broke my device cracking my screen and the next day I received a new device and had a great customer service experience. I received accurate and fast reliable service. They got me reconnected quickly, I am very pleased with the service they provided. I would highly recommend Asurion insurance services to anyone purchasing a new phone or device and has a need to protect it. Thank you Asurion.

Quick, fast, and no hassles. Received my phone next day. Minimal paperwork. Fast and easy with complete online claims and filing. Highly recommended to have them as your insurance carrier for your phone. Anything can happen at any time and they will make the replacement quick and painless.

Daughter's phone was damaged. Called found out there was a charge for the new phone even with insurance, used credit card to make that payment and got everything set up. Next day received her refurbished phone. Used envelope that was provided and shipped back. That transaction went smoothly. The phone does have some slight blemishes, but is operating.

I am a T-Mobile customer that recently did a phone claim through Asurion. I cracked my phone screen and wanted it replaced, which cost about $200.00. When I received the phone it was sealed up nicely. There was no cosmetic issues with the phone. When I turned on the phone it got really hot. The battery started dying. It went from 50% to 9%. The screen started flickering and turning off on its own. At one point the screen went red. It freezes and jumps out of apps. My phone company said with the issues I'm describing I might have been sent a refurbished water damaged phone. Paid $200.00 for a replacement phone that was dysfunctional. I paid to replace a phone only to be sent an even worse dysfunctional phone. Thank you so much.

The wait time for you to receive a phone in stock seems long. The constant updates were helpful. Replacement phone was good when received and the return method and process were easy enough to use.

Phone was replaced within 24 hrs. However it was not left at the address agreed upon even though it was agreed that there would be no one to sign for it and accept delivery. As a result, it took an additional 2 days for me to get my phone because of the opening/closing schedule of the UPS Access Center location used.

The service was friendly, quick and efficient. We had our replacement phone the next afternoon. I was amazed at how fast you not only found a replacement, but it was the same exact type of phone which was stolen. I'm so glad we have this service.

Trust me, I definitely can't make it through a 2 yr phone contract without Asurion having my back on replacements! Always easy, always fast, but the phone quality is not always the best, as to be expected with a refurbished product. Visually, the phone looks new, but I've had my replacement replaced more than once due to defective internal malfunctioning on various levels. My current will probably have to go back, but again, it's quick and painless!

VERY FAST! Thank you for the quick service. Getting the new device up and running was quick as well. The cloud helped too. I cannot think of anything else to say so I am just typing to get the 40 word minimum which is a pain. Taking this requirement off would be greatly appreciated.

My screen broke on my phone and upon filling out the form for replacement I received a replacement of my galaxy 6 in less than 24 hours. I couldn't asked for better service and will continue to use Asurion for my phone coverage. Thank you Asurion.

The process was quick and painless! Thank you for taking care of my communication needs so efficiently. The cost effectiveness of the plan is outstanding and the online claim center makes filing a claim easy. I would recommend Asurion to my friend and family.

The online process is perfect, painless and effortless! I would give it five stars because I am always a 100% satisfied and happy with the service. I always receive my replacement phone one day after I file my claim. Wow, I wouldn't change anything!

After contacting Asurion I received my package within 24 hours and was able to activate my new phone with no problems. The process was not only quick, but it was a very simple process to follow without any hassles. I would definitely recommend this protection plan.

I had my phone stolen and within 24 hrs Asurion had my phone replaced and up and running. Far better than I had expected. You hear all the hype that if you ever need to use this feature on your plan that you won't regret it. They were right. I didn't regret it!

Received replacement phone quickly and was very happy with overall experience. It pays to have insurance on your phone/phones as you never know what can happen when you are at work or home. I always recommend to all my friends and family to have insurance on their phone. You make the process very easy and painless.

I received my new or refurbished phone promptly. It included everything I need. The system was easy to use. The directions for activation were simple. My only complaint is paying $200 after paying for insurance for months. I paid more in insurance than I did for the replacement.

I broke my phone - I was tentative about purchasing the insurance but good thing I did. Took it to the distributor who helped me contact Asurion. Everything else was simple. $100 deductible and new phone in 1 day. I did not get my same cover (Pearl) it was back-ordered. I could not delay to get my phone so settled for the gold. Thank you for your service!

Very prompt and courteous service. The claim process was simple and we had our replacement phone in less than 24 hours. This is the second time we have had to use this service and both times have been an easy process. Hopefully we won't have another claim any time soon but good to know the process is easy just in case!

Amazing and fast customer service, I'm very pleased. So happy we purchase this protection. We received the new phone very quickly with a minimal charge. We wouldn't change a thing. The customer service was beyond compare. I will definitely be recommending this to friends and family.

The replacement process was great other than the replacement price was $50 higher than the Verizon rep told us and the replacement phone we got was in good shape but the phone itself was unacceptable - it did not hold a charge at all so we ended up having to got and buy a new phone.

Replacement of damaged/defective phone - Prompt shipping and excellent customer service made this a positive experience. Paying the monthly charge for Asurion Total Protection can seem like a waste of money sometimes, but when I needed to file a claim, I was glad to have purchased the plan.

I was very pleased and excited about the quick turn-around with getting my replacement phone. I ordered the phone around 10pm on a Thursday night and received the new phone around 3pm the very next day! I truly appreciate the quick response/delivery as it's very difficult to conduct business without a phone. Only disappointment was the charger that came with it seemed like an after-market charger (not an apple charger). It seemed cheap and proved to be cheap as it only lasted about 2 weeks before it stopped working. A phone is only as good as its charger, and a charger that doesn't work is no good to me. :(

My son broke his phone and we had it replaced in a day! He had an issue turning off the find my iPhone app but someone called us and they were very helpful in fixing the problem. The replacement phone is working just fine.

Service was prompt and professional - very satisfied. I depend on my phone - happy with protection from Asurion. Wish there were no deductible or at least a smaller deductible - especially with electronics being as fragile as they are. Insurance is not free or cheap, but could be more reasonable.

Was skeptical because of a lot of bad reviews, but I had a great experience. There was a little delay getting the new equipment but within a couple of weeks I was using my new phone Samsung S7 Edge. Thanks for your help!

My iPhone 7 was stolen about 3 after my purchase. I called and had the service stopped and filed my insurance and within a few minutes all claim forms were filled in and sent in and with a few minutes received confirmation that my claim was approved and could not be more pleased with the service I received.

Great service, quick response time, easy to use understand, customers service was great. I received my new cell quicker than I expected. Hopefully I will not need another one anytime soon, but if I do I know I can rely on the insurance provided to take care of me.

Hi. The only problem with replacing the devices is it takes a long time to troubleshoot then if I have to call back, the rep doesn't have info on what was done previously so we have to start from the beginning. However, on the good note - The new app is great and the support reps are wonderful too.

Third phone replacement. Very efficient shipping and was able to resolve issue very fast. Wish I could put the deductible on my phone bill instead of having to pay it up front. That would be great if we could possibly do that but all in all second time using addition, happy.

Replacing my Note 3. You tried replacing it twice on this claim w/ a refurbished 1. They both heated up. You kindly gave me a free upgrade 2 an Edge 6. Heated up. Secretly began suspecting my hotness. Wink wink. You said, "what the heck, let's try the new GOOGLE PIXEL." :) :) :)

Call instead of using website to initiate claim. I had to apply 3 times before my claim was accepted. There wasn't an option to describe what actually happened to the phone. But after that, everything went well. Be sure to follow return instructions exactly.

Expensive deductible especially considering I already pay monthly for this service and have been for years, but new phone came quick so I wasn't long without a phone. Easy to do, so I'm satisfied. I guess if you need a replacement phone and have this service, why not use it?

I highly recommend Asurion. They are the best. It was easy to report the problem and we had our replacement phone the next day. They provided easy to follow instructions for returning the damaged phone. We were updated via E-mail every step of the way. I'm not sure how it could have been easier.

Lost my phone a couple days after purchase! Asurion handled my claim quickly and efficiently! Phone was on back order but the minute they could get their hands on one they got it to me! Was very impressed! Everything went smooth as silk! Would recommend anyone with a cell phone to put on insurance through Asurion! AAA+++.

This is my son's first cell phone. He dropped it getting off the bus. Of course it landed on the screen cracking it. The claim process was quick and easy. The replacement phone arrived the next day. I had to go into the Verizon store to get the SIM card switched. We cleared the broken phone and returned it in the included return package. Very easy.

I was able to easily go online to file my claim super quick. There were no hard questions to answer. I filed the claim later in the day since that is when my phone broke and I received my phone before noon the next day, less than 24 hours. Very impressed.

Everything went smoothly until I got an email stating that my device was not turned off on iCloud and if I didn't turn it off within 10 days I'd be charged $500. I kindly sent an email to please let me know if I turned It off and correctly to ensure I wasn't charged. I never received a response???

Although it took longer than expected to receive my S7 Edge due to a backlog I was able to get daily status updates. The customer service representatives were very kind courteous and helpful. Thank you all for your help.

My truck was broken into and purse was stolen and I called to get a replacement phone around 11:00pm on a Friday night and had a phone in my hand before 11:00 am the very next day! Impressed and very grateful!

Service was great on the phone. They asked all the questions needed to get process of new phone ordered. They also helped me with the differences of phone styles I wanted, as my was no longer available. It came quickly. I'm very satisfied with service.

The device came the next day and the process was very hassle free! The phone was also in perfect working condition and so were the accessories. The return for the phone was also very easy and the whole experience was a lot better than I thought it would be. I would highly recommend Asurion to anyone needing phone insurance. :)

The experience was good. Was just a delay on my part returning the phones right away. Thank you for the prompt and quick replacement of the phone. I will use this insurance in the future, on new phones. I hope that all the staff at Asurion had a good Thanksgiving, and has a Merry Christmas.

I had good experience; I received on time my new phone covered by my insurance, only I had troubles to install the SIM card. I had to went to Verizon store to installed it. I think is good idea to write a better description to show on the draw for install it. Thanks.

It's a little bit of a pain to do the paperwork but they make easy if that makes sense... They give you the option to take a picture with your phone and attach instead of faxing. All in all service was good, quick delivery and I had my new phone the next day.

Yes very helpful when you need to replace your phone & you don't have to pay full price & get the phone the next day is more relaxing so yes I would have no problem telling anyone to add insurance on their phone. Less stress & more focusing on the importance of hassle free.

Busted my screen on accident and had a new phone and was talking again in less than a day. Great customer service and the process was easy 5 min on the phone and my new phone was on its way overnight. Great job!

I am very satisfied with my Moto Z Droid replacement. The order arrived on time, as promised and getting back on line was easy as well. As unfortunate as it was having to have to file a claim after only owning the phone for a week, it all worked out. Thank you.

Received the phone and all seemed to be ok. After using the phone for a day or so I realized my volume buttons were stiff unlike friend's Note 5. Also the cap for the stylus would become removed and then subsequently get lost. Now I have no simple way to remove the stylus.

I dropped my phone in some water and requested a replacement phone. I received my new phone in a few days and Verizon transferred my data for me with ease and comfort. Thank you for your assistance and speedy response to all my needs.

Cellphone was dropped and cracked and would not work. Due to the fact that it was a Samsung Galaxy 7 cellphone it took a while to get the replacement. They were backordered. I loved all the accessories that came with the replacement phone especially the case which gives the phone protection in case it is dropped again.

The new phone came well packaged and on time. Directions were easy to follow and sent the broken phone back with the provided envelope. Simple - just the way we like it. Thank you. I really do not have anything else to say. Really, everything went fine.

Everything went smoothly with the replacement from first contact with the insurance to delivery of the tablet. All instructions for return of the damaged tablet were clear. All contacts were professional and helpful. At no time did I feel that I was abandoned in the process.

Asurion was a lifesaver for my daughters stolen phone. Reported it, paid deductible. Only downfall for me since I pay a monthly fee for this insurance seems like I should be able to get a better discount or upgrade if I chose to. Other than that service was great. Back on the air within 24 hours.

Received new phone and screen is defective. Verizon said I would have to pay another fee to replace it. I don't think that is fair and won't renew when contract up. If you want to resend me a replacement phone for free would appreciate that.

Called on a Sunday and received my wife's phone the next day at noon. The service was very prompt and the people are very courteous. Would recommend this service to anyone who uses their phone in any hazardous locations or around water. Better than buying a new phone.

Thank you for great and quick service. I was without a phone for no less than 24 hours. It is worth the extra money to insure your equipment. Delivery was quick. The quality of the replacement was up to par. I will insure all my equipment. It was an easy transaction.

No Hassle and next day delivery. Excellent job. Don't change anything!!! The online filing for a damaged phone is very easy to use. The tracking info is very good. Phone choices for replacement is fair also. Shipping is excellent. Would recommend this to anyone. Again great job.

Easy and complication free! We replaced an iPad that had a broken screen. We did lose all contacts and pictures but thrilled to have a new device. Thank you for making this process easier. I would recommend this company to any of my friends with cellphones if possible.

Customer Service listened to my concerns about the stolen cellphone. The cellphone that was stolen was only 2 months old. We asked the replacement phone be new instead of refurbish due to the original phone was practically new. We received a new cell phone that is working great. Thank you Customer Service for listening and making me feel valuable as a customer.

You guys were amazing. Our phone was only a week old when it smashed. You had none in stock but got more in such that we had it the next day! It was awesome. I would definitely recommend you to other people. It is such a peace of mind to have you our coverage.

I requested my replacement online and the interface was very easy to understand to get your request in as quickly as possible. The tablet came in the very next day which was impressive. I was very happy with the service and speed which the replacement came to me.

Your service made it easy to get a replacement phone for my daughter broke hers. Everyone on your employment was courteous and helpful. I would recommend your services to all of my friends whether they are purchasing a new phone for themselves or their children.

Replacing my broken phone was very easy and stress-free. I simply called Asurion and the representative took my information and quickly processed the claim. Within minutes, I had confirmation that a new phone would arrive the following day. I made my call at approximately 4PM and by 3PM the following day, I had a new phone.

I had a very pleasant experience with the replacement of my S7 Edge! It took a couple weeks for my device to come in. It was on backorder. I have had no issues with the replacement phone. I would use this service again if needed. Very satisfied as of date!

When I called, the service representative was very helpful and knowledgeable. Thank you. I definitely would recommend to a friend. And I will always be sure to have this coverage for our phones. It really helped to have it.

The customer service was great. However, I should have been able to do everything without speaking to anybody at all. The site is confusing and poorly laid out. My favorite part was the "how's our website" button at the end which has a blank link, not a broken link, an actual blank one.

Very satisfied and my request was honored within time frame that I requested. They the best. As soon they received all the paper works within days, the payment was honored right away. It really safe to be with Asurion. I will always second them to all my family members and friends. You cannot go wrong with their services.

Thanks for the very quick and easy process! Having the replacement phone shipped in advance was key. This allowed ample time to download everything off the phone and ensure everything worked before sending the original phone in. The shipping label and envelope made return easy.

The representative was very polite, caring and very helpful. Taking time to help me by answering questions. This makes me to continue have services with Asurion. Thank you for such wonderful service and the commitment that you have for us the consumer.

My daughter dropped her phone and broke it beyond repair. It only took me a few minutes to file a claim online and she received the replacement device within 24 hours. This service is well worth the cost. It is simple to report claims and the response time far exceeded my expectations. Thank you!

My phone got completely crushed and was totally unusable. Asurion sent me a replacement the next day after I reported my claim. The replacement phone has a couple small quirks which leads me to believe it was a used and refurbished phone, which is the only reason I didn't give five stars. But it works fine and I'm happy to have it until my renewal is up. Customer service was great. Entered the wrong data on my claim and through an online chat the lady corrected it for me and was very helpful.

Everything went perfect as usual. We have been with Verizon since 2000. I have had to call Asurion quite often and I've never experienced an issue. There's nothing left to say. Your company did a great job in handling my defective cell phone. Thank you!!

Asurion advertises a quick delivery of a replacement device and that is what they delivered. Knowing that my devices are protected for a small fee is reassuring. They probably have the right balance between premium and deductible, but I would rather pay a higher premium and lower the deductible.

My cell phone died. I went into Verizon store, they were unable to fix it. They set up a claim to have a new sent to me. I received it tells next day. That phone quit working a week later. Asurion sent me a new one the very next day. I haven't had any problems since.

I was very pleased with my experience with Asurion. The customer service over the telephone was fabulous. Keep up the great work. I was back up and running with my new phone the next day! It sure was an easy process and I will be sure to tell everyone about my experience with Asurion. Thank you.

I broke my cellphone. I wanted to get a replacement from Asurion, who I have been paying for several years for "insurance" without a claim. They were "out of stock" of my model of phone, and after a week with no phone, I had to accept a "downgrade" to a lesser model, but still for the same $200 "co-pay". This company, in my opinion, is fraudulent and simple thieves. I have given them (including three aforementioned co-pay) $900 before I actually needed a new phone, and they could not deliver. I will never give them another dime, and I will try my hardest to make sure nobody else does, either.

Website was easy to navigate and everybody was prompt with the replacement. Really didn't like the 199.00 fee, but it was my fault for dropping the phone... I'm glad my phone still worked since replacement was on backorder for over a week.

The only issue is that the phone says remanufactured and I was unhappy because I did not know I was paying 200 dollars for a refurbished phone. Small chip on rear camera lens from you guys but no big deal... Well sort of.

I lost my business phone when I was visiting New York, and needed replace phone as soon as possible. I went to Flushing NY local TCC Verizon store at 191 Street and ask them for help. I receive the replacement phone in 48 hours. Great and fast service. Thank You TCC Verizon 191 St. General Manager.

My iPhone was delivered on time and in perfect condition thank you. I will certainly keep my insurance on my device. It's totally worth it and tell my family and friends to do the same thank you. Your service is greatly appreciated and much needed for people all over the world. Keep up the wonderful service.

I found it very easy to replace my lost phone with Asurion. The staff person who assisted me walked me through the replacement process in a professional manner. My new phone was delivered within 24 hours. I would definitely recommend Asurion for those who want to protect their mobile devices.

I had an iPhone 4 forever. I upgraded and within a few weeks of my purchase, I dropped my new phone on my concrete carport. Shattered! Filed a claim. Quick, easy, & fast replacement! Great service!!! Instructions were easy to follow. Couldn't have had a better experience.

Replacement phone was delivered in timely fashion. When completing claim online, Asurion kept saying that the damage I described was not covered. But once I enlisted Verizon customer service help via telephone & spoke to Asurion rep. via phone, the claim was approved. So, I guess the online process was not easy/helpful.

Had to wait for the phone to be stocked. It was back-ordered but as soon as it came in was shipped. I then had some difficulty setting it up. Verizon helped. Glad that it's here. I have bought a case that will hopefully help me from having to use my warranty again.

I made a claim and was immediately sent a replacement device. It turned out to be a dud. I called Asurion and was politely and efficiently assisted. Asurion replaced the dud right away (even before I had returned it) with another replacement device which was brand new. Thanks, Asurion!

Was a very smooth transaction. Customer service was very helpful and knowledgeable on assisting with my issue. I had no problems after I submitted my claim and was sent as soon as the product was on back order. This is what makes it worth having this insurance.

Thank you so much for your speedy replacement of my phone that was stolen in Paris. I only wish that I could give you a security answer in which you would melt my stolen phone... preferably while they were using it. I think this could be an effective way to STOP thievery of most cellphones.

The team was very helpful and provided great service. I wish there were other options when you are first filing your claim or an area to explain yourself and your situation. The multiple choice was a little vague at least for my situation. <3

You asked how things went after I contacted you. I didn't contact you but maybe VERIZON did because we were told I had no insurance on my iPhone, even though I did. Once that was straight, all went well. Thanks!

My S6 was damaged and is my only means of contact with my family over 1300 miles away. They replaced my phone in under 24 hrs. They were very professional and helpful. Was able to have all my contact transferred the next day.

Took a week to get my replacement. I use my phone for work and took the insurance to have overnight replacement in case of problems. There was nothing in stock. Very inconvenient. Now I've been contacted saying my insurance will be dropped because of claims... I've only had one on this line so I called to resolve. Asurion gave me a runaround and never did help with my question.

Phone was not in stock. Asurion sent me an upgraded phone as quickly as possible. It wasn't as fast as they had hoped, but once a phone was in stock they sent it next day. Love the phone and had no issues sending my old phone back. Really appreciate the service.

My son dropped his phone and destroyed the screen. The claims process was straightforward and well explained. Website is easy to follow and convenient to come back to as needed. A new phone arrived within 48 hours to my son at his college dorm. Grateful we had Asurion.

From the phone call to initiate my claim to receipt of my phone, everything went perfectly. Thank you. The only issue was with having to call Verizon to get my phone set up. Only complaint, phone was not ready to go upon receipt.

Everyone was fantastic and completed the switch within twenty four hours. It was nice to actually talk with a live person instead of the automated services. Unfortunately, that is not what the majority is these days. I would highly recommend to more friends. Pass it along - great service!!! Thank you.

I have actually had 2 incidents - 1 stolen tablet and 1 broken screen tablet. My experience was great. I was taken care of quickly and painlessly. The employees at Verizon store were quick to take care of the situation as well and put me in immediate contact with Asurion. Thank you.

I had a good experience. The phone was sent fairly quickly and it worked just fine. I was able to activate with the provided instructions and I sent the broken phone back with no issues. My only issue is it's kind of pricey but it is still cheaper than buying a new phone. Thanks Asurion!

If you have any concern about losing your phone or it breaking this is great coverage and worth every penny. Their service is fast and friendly and you'll get a replacement phone very quickly. The online pharmacies that fill out. All my friends in the future will have this coverage.

You worked exactly as you said... The replacement phone arrived when you said. It was easy to make the switch so I thank you very much. The only problem that we had was switching out that find my phone but after we figured out the password we were able to take care of that so again thank you.

Good service. Got replacement phone fast and mailing back broken phone was easy. New phone was up and running in a very short time. Made it easy to get the new phone synced up with music, contacts, apps, photos, email, as well as many other things.

Thank you so much for your super customer support. I'm a long time Verizon customer who believes in protection plan that really does what they say. I didn't have to wait long at all. One of the best contracts that I've ever entered into. So glad I did.

My husband's iPhone 6 was stolen from our hotel room. I went online to file a claim and then was directed to call them. When I called them as directed I had to listen to a message saying how filing online was so much easier... why wasn't I doing that? -- because you directed me to call. I answer the questions and then the agent tells me the deductible for replacing the 2 year old phone is $120 and because the phone is on back order, I will have to wait 7-10 days for it to ship!!! What business person waits 10 days without a phone? If your car is wrecked, the insurance company gets you a rental. Where is the immediate phone replacement until their back order can ship? What a waste of money all these years paying for this useless insurance -- not helpful when it really counted. I'm canceling this insurance for our 3 phones. A business person waiting 10 days for a phone? Ridiculous.

Thank you so much for covering my brand new phone that I had purchased just 24 hrs earlier. That phone made the second one I had lost in a 24 hour period after never losing one in the previous 25 yrs.

Your customer service representative, Stacey, was very helpful. We spoke with her on Oct 25, 2016. She was pleasant and very professional. We received the replacement phone the very next day, on Oct 26, 2016 via overnight mail! Thanks Asurion!

Was showing a property, turned on my phone's light and dropped it phone down a series of cement stairs. Emailed Asurion after 5PM from northern Indiana and at 9:15 the next morning fedex walked into my office and handed me a new phone. Hard to improve on that!

The replacement of my phone was very quick and the process very easy! The directions were specific and easy to follow. The return process was very easy and took little time. It made it a pleasurable & fast process for the consumer.

I was extremely surprised by the excellent service. A brand new iPad Pro was received the following day. It was very easy to transfer all content from my old iPad Pro to the new one. The process was fast and easy. I highly recommend Asurion!

Your process was easy, fair, efficient and FAST! I was so grateful that you were so helpful, everything I do requires my phone. It was literally brand new and I was worried that would be a problem. You eased mind immediately. Thank you for getting my life back on track so fast!

Phone fell out of my pocket and was run over by a golf cart. It still worked fine but the screen was cracked. Got on Verizon site and completed the form in about 10-15 min. Had replacement phone the next day after filing a claim. Everything went as described. No surprises.

I think the people that helped me were very polite. They were willing to go above and beyond to help make things right. They always let me know what they were doing and how long it would take. Made sure I didn't have any questions. They were patient with me.

You have an easily understandable website that even I, a senior citizen, could follow without a single snag. Then I received my new replacement phone really fast, shipped next day, arrived the next day by UPS. It was worth the money for me.

Asurion replaced my stolen iPhone7 and the new one was sent to me in one or two days. Luckily, it was soon after the iPhone7 came out, and I was able to get a new phone. The people I spoke to at Asurion were nice and extremely helpful. I am so happy that I had this coverage.

I was at home recovering from surgery when my phone, which was in my bathrobe pocket, got put in the wash. My wife contacted Verizon for me. Asurion was fast and efficient in replacing my device. Working from home, I really needed my phone. Thank you.

Fantastic service, fast, friendly and dependable. I was in a serious car accident and my phone was destroyed. I am thankful for my life and it took a lot of stress off of me when I was given great news by Asurion, which was that I would get my phone sent to me in 1 day's time. Thank you.

My phone screen was shattered. Asurion replaced the phone the next day. The process was fast and customer service was great. My only issue was that the replacement phone was not new, but refurbished. Also, the deductible was high for a refurbished phone.

Great ease and customer service. Very easy process and efficient. Quick time to receive phone. Came with preposted return envelope which was greatly appreciated. Phone was easy to reprogram and reestablish my connection to technology. Very thankful for the ease of the process.

I was very pleased with the way my issue was handled. They did not waste anytime or effort on my case. The timely manner it was handled was extremely satisfying, I placed my request and it was resolved within days. I would recommend them to a friend and family members.

My phone was stolen out of my locker while I was swimming at the Fitness Center in Atascadero CA. I reported it to the Verizon store and it had me contact Asurion immediately. I had purchased insurance. I received my phone within 48 hours delivered to my home.

To make the claim was very easy and self explanatory. The wait time was very reasonable and I greatly appreciate the free prepared return package for the old broken device. I have already recommended Asurion to a friend with a broken device.

Dropped and shattered my phone. They replaced it in a very timely fashion with no issues. Mailed back damaged phone in packaging provided. Would recommend the service to anyone. I have had the service as long as I have had cell phones and this is the second time I've used it with no issues.

My daughter's phone was lost or stolen for the 2nd time in one year!!! I don't know what we would have done without Asurion. Although there was some paperwork it was an easy process. Thank you again for an effortless replacement policy.

Our phone came within 18 hours of filing the claim. How is that even possible? We had a brief problem activating the phone but it was user error and a quick call fixed the problem. The deductible was well worth it. Thank you!

Couldn't be more happy! Received my new phone the next day! The process was easy and the help was knowledgeable and polite! I was pleasantly surprised with how easy the entire process was! Overall, it was a very positive experience! Thank you!!!

Extremely helpful and expeditious! Your walk-through everything is of this process from the insurance we had paid for invaluable! Won't hesitate in the future to purchase this insurance. If dealing with Verizon was as easy as dealing with Asurion everyone would buy both.

We called and let them know that our phone fell out of my husbands pocket when 2 dogs pulled him down. The next day they supplied us with a brand new one identical to what was smashed. The process was easy and fast. I would definitely be them.

Glass was shattered, sent someone to repair, couldn't be fixed they replaced. Good honest company, polite and courteous employees! I would gladly deal with Asurion again and would recommend them to everyone I know that has a phone. FYI the repairman they sent was very professional.

Very fast delivery but the deductible was high and a very lengthy process to verify who I was. The color I wanted was on back order and my second choice was also on back order. Don't have anything else to say but I have to have at least 200 characters or I can't submit.

Received my phone next day as promised with instruction to get it set up. I was very pleased and would recommend to others. The price of the insurance is reasonable. I experienced no inconvenience when my phone was damaged. Thank you!

I was very pleased with how quickly I received my brand new phone. However, the very short battery life is an issue that I didn't have before. Do I have to file a new claim for this issue? Other than that, happy with the customer service I received - I will certainly recommend this service to my friends and family!

Honestly the Verizon Manager made this experience! He was able to talk with Asurion and I was able to get my phone replaced in store. I run my business via my phone and this was the second time in two weeks I had been without a phone.

Everything was well organized, easy and quick! I really appreciate all the help getting a replacement! I was originally really upset when my phone was stolen but the ease with which I got a replacement definitely made the stress load a lot lighter. Thank you Asurion.

My daughter had just replaced her broken phone through you and two weeks later it had a malfunction and we were sent a replacement the next day!! We were so happy that it was taken care of so quickly!! Thank you!!!

The customer service person I interacted with was polite and efficient and the instructions for making a claim were clear. The phone arrived within the scheduled time frame. However, the new phone does not stay charged effectively... Has to be recharged often.

I am very happy with your service. No complaints. My daughter threw out the shield that was broken, and when I called expecting to have to pay for it, the rep cleared the order. This is outstanding customer service, and I praise your company for your taking care of the customer first. It is rare to see great customer service like this, so give that guy a raise!

I got a slightly used refurbished phone in a different color. It arrived in time and is working fine. Only thing is I found my old phone and now I have 2 phones. Not sure what to do with my old phone and since it's the new phone I probably will need to call Verizon.

Great service. Received replacement phone within 48 hours. Always can count on Asurion. We visited our Verizon store first and they explained to us all our options and we ended up going through Asurion to get a replacement phone. We've had to use Asurion in the past and have always had a good experience!

They made me feel less annoyed that my phone was not working and handled everything with great ease! My replacement phone arrived the next day as promised along with the return envelope for my damaged phone which was easy to do with the instructions enclosed. Thank you!

You sent a replacement for my phone that wasn't working but that replacement couldn't charge and the pen kept falling out. So I called and explained the problem and your company resent me another phone replacement for that. That phone came the next business day. Thank you.

I was very happy with the service. I was also able to get my pictures back and my contacts, which I was unhappy at first. I would recommend the service to my friends because of the good customer service I received. Thank you. Keep up the good work.

It was very easy and a pleasant experience. It didn't take long to do the paperwork and the phone was at our house the next day. The people that I spoke with very pleasant and took the information in a timely manner. I would not hesitate to use their insurance on my other devices. Thank you.

The process went as your representative said it would. Built loyalty with the encounter. I enjoyed the conversation with your rep. He was knowledgeable, friendly, helpful. He went out of his way to ensure I received a phone quickly. His manager deserves some credit as well.

A few weeks ago my phone accidentally dropped onto the garage floor out of my jeans pocket thus cracking the face of my cell phone. I expected a huge replacement fee but instead $49! Service was easy, professional and friendly.

My wife dropped her phone and the screen shattered. Called Asurion, service was excellent and had a BRAND NEW iPhone within days. Super fast and have a happy wife now. The phone is exactly the same as was broken. Thanks.

Cost was 150 dollars but you get what you pay for in a good way. New phone was sent right away and was able to get it changed over to the new phone with the easy to use instructions with the new phone. Very happy!

By far one of the best experience I've had with cell phone insurance. I ordered late night and received next morning! I will recommend your service to any and everyone! I have now upgraded all of my company phones with insurance. Thanks again for the great experience.

Was upset at first cause wouldn't initially cover from accidental damage and had me contact warranty to cover. The process was completed through the insurance, and I am very happy with the outcome. Will not try to file a claim online again unless changes are made to the program, this is the only reason for 4 stars.

Two days after my son got a new phone, he crashed on his bike. His phone was in his pocket with A glass screen protector on and heavy duty case but the phone was unrepairable. It was super quick and easy to get a new phone back in his hands. I am so glad we had the insurance to replace his phone and saved us a lot of headache and worry. Thank you.

It simply could not have been easier to file this claim. One call and the new phone was on its way. I received the same phone and the packaging was included to return the broken phone. In all the years I have had this insurance this is the first claim. Thank you.

Great service and very helpful with any technical help. The return process is very easy to understand and the directions provided are clear. I would absolutely recommend this company to any friends or family. Thank you very much for great service.

They have been great me and the customer service was outstanding! I would recommend them to anyone. Even though I was upset about my device, the customer service agent calmed me down and handled my issue promptly. I received my replacement device on time, and in great condition!

Process to submit info in order to get new phone was torturous. I went into Verizon store expecting Verizon people to help, but all they did was call you and then I had to stand in the store for 1/2 hour answering questions. Really bad experience. Once I got new phone everything was fine.

Excellent service. Thank you for the incredibly fast replacement! Hopefully we will not need to use your service again, but if we do, we know you're there to help us. It is worth the extra (small) monthly fee to have this kind of peace of mind. Thanks again!

When I called to tell them what happened to my phone, the customer service rep set me up to receive a new one immediately. It took 2 days only. Very friendly and great customer service! I would recommend this insurance.

My phone was demolished, I can't live without my phone and Asurion was able to replace my phone within a couple of days. I would have given 5 stars, but I had some difficulty with the online request, the system didn't have the exact description of my phone prepopulated. So I had to chat with a rep, fortunately that got cleared up pretty quickly. But it would have been nice to completed the whole request on my own without having to connect with a rep, explain the situation, wait for a solution, log out and then log back in.

I could not have been more pleased with the service I received from the Verizon Staff on Illinois Road. I would not go to any other store. Would recommend anyone to them. By the way I already have. They received the same excellent service that I did.

I was so pleased to receive my new replacement iPhone within 24 hours of reporting that my old phone was stolen. That's great service! My new phone arrive in excellent condition nearly fully charged and ready to go. Thank you.

The customer service was awesome. They didn't make me feel stupid when I asked a bunch of questions. Although they didn't have my phone in stock, they made up for with the cost still being the same. I am greatly impressed and I appreciate the service. I've recommended a lot of people so far.

While trying to help neighbors prepare for Hurricane Matthew, I had removed my wallet, keys, etc. But my phone was in a separate pocket & I didn't realize it. It was pouring rain & I got soaked. Once home I found in a side pocket. I was so bummed. I tried putting it in rice, tried to chg it wouldn't come on. Asurion was great! Overnighted new phone, had neighbor, Verizon Mgr, load everything back on & I was good to go! Great work!

We were about to buy a new phone when I remembered I had the plan! Made a phone call, filled out info online and had a phone the next day!! So glad we had this plan on our phone - well worth the money!! I have had other plans before and they were a rip off- this company does it right???

The replacement process was a good experience unlike working with other insurance groups when making a claim. The only downside if any was that the monthly cost of coverage is a little steep when there is a $200.00 prorated deductible.

Everything was great with me. I was please with customer service. Great people on the phone. Enjoy talking to customer service about phone. It was ship overnight just like they promise me. I just can't find a case or screen protection for the phone.

Did not receive screen covers and charger I was told I would get with phone. I was transferred to several different people before getting the transaction taken care of. Everyone was very nice though.

Asurion does home LTE wireless antenna internet installs for Verizon in rural areas. Unfortunately I've made 2 appointments, and both times no one showed up. And each time the soonest they can reschedule for is 7 days later. So I will now be at 21 days of waiting - IF they show up for the 3rd appointment. I won't hold my breath.

What a delight to deal with this company. Thanks for the immediate response. Received replacement phone next day. Thank you for fulfilling my expectations. I will recommend this insurance to anyone. The directions and process could not have been easier.

I was extremely satisfied with my recent experience with Asurion. I recently had my phone and its contents stolen from my desk at work and the steps in getting the tangible item was effortless. Thank you for all your help in making my replacement easy.

It was a very pleasurable experience. I would recommend Asurion to all my friends. Thanks for making my experience non-stressful. Keep up the great job, I'm sure customers will really appreciate you for what you do. Thanks for being a part of my horrifying experience of not having a phone. You made the experience better than what it should have been and I thank you very much. You even gave me a new phone - a better phone than what I had at first.

Very fast service. We had to submit some documentation, but the replacement device was sent by overnight delivery. My only complaint is that I think the $149 deductible was too high. This was for a nearly new iPhone 6s Plus that cost us $699.

The process was simple, detailed, and very thorough. Although I had to wait a while for my replacement, I am still satisfied with the results. Since my carrier only uses this company for equipment insurance, I am very glad that they are on top of their game. Very much worth every penny. Thank you so very much!

Horrible customer service. Been paying Asurion for months. File a claim. They say my phone Is on back order. 3-10 days maybe. I Can get another phone I know nothing about, Go buy my own, or wait. Still pay full $150. Tough luck.

I had an issue with my phone and it was replace. Customer service was very easy to work with. I have already told a few of my friends and have recommended they sign up for your service. I was very pleased with my experience. Thank You.

Online process did hold me up for a day with the process. However, once I called for assistance, the Asurion staff was helpful, efficient and friendly. Great job. Maybe work on making better notes on certain accounts to remember next time.

Very excellent service and I highly pleased with the way you handled my problem, so I would highly recommend you to anyone who has any issues with their electronics. Thank you very much and have a blessed day and happy Thanksgiving.

I accidentally fell into a lake with my iPhone in my pocket (oops!). Thankfully I had purchase the insurance. I looked up how to do a claim, entered the info from my laptop, and my phone was delivered the next day. How great is that?

My phone with a damaged screen was replaced the next day. When the screen (or something behind the screen) on the replacement phone was found to be defective after just a few days, that phone was also replaced within 24 hours. Excellent service.

This is well worth the few extra dollars a month. My daughter broke her very expensive iPhone, and 2 days later her replacement came. Very easy on-line process - money well spent. I would recommend this to anyone. I used this service two times already - the fee they charge is way less than buying a new/used phone.

We always get Asurion. We run a business and everyone has a phone with Verizon. This insurance has paid off more than once. With no denial our phones have been replaced without any hitch. Our employees were only down without a phone for approximately 24 hrs. Thanks & keep up the great work!

Great service! Very fast, and accurate--they walked me through the process and I had no issues completing the proper steps. I would highly recommend to anyone that they purchase this insurance, because of the ease of the service and the cost value. Thank you.

Nice. Besides the automated system that you use for customer service. It was really annoying having to deal with it. I had to continually repeat words. I think it would be much more fluid if you could just type the answers to the requests given by the system.