Asurion Reviews

This process is very easy to follow and the response is quick. I had my replacement phone in less than 48 hours. I've had 2 claims during this year, so I've been dropped from insurance. While I understand that is the process, it is disappointing that I couldn't keep coverage and pay a higher premium.

I was extremely pleased with your service. My daughter's replacement phone was here within 24 hours. The instructions were easy to follow and your customer service via telephone was excellent. These days a 13 yr's life is their cell phone so thank you so much!

I am amazed at the speed at which Asurion claims department processed and delivered replacement phone. You don't realize just how much you use these things until you can't use them. The replacement phone arrived like the next day. How cool was that? Thanks a million Asurion.

Upon registering our claim and throughout the process, Asurion customer service was helpful and informative. Reminder phone calls and letters were also very helpful. We would be happy to recommend your service to others in the future. Thank you again for your assistance.

I've had great experience with Asurion. Very easy to pay to have protection on my phone! Thanks Asurion. When I lost my phone is was sick sorry about how will I get it back or replace it. When I call Asurion they made it very easy to replace my phone. I am glad I have Asurion.

The process was fast and easy. The only problem I encountered was that the customer service on the phone was a little less helpful than I would have liked. I was told I would be able to do the whole process online. But I kept running into problems online and eventually just called and was left on hold, listening to a robotic voice tell me that I can do this process online and it'll be fast and easy, which wasn't true because I kept trying to, and it wasn't working.

I was very pleased with the quick response in handling my son's phone issue. It came overnight and he was very happy to receive it. He will be more careful with this phone. I recommend Asurion to all my family and friends.

My wife and I are on the family account with our son and daughter-in-law and when the wife dropped her phone in the washing machine, while doing laundry, it was completely destroyed. It was a bit of a task getting the Apple folks to replace the phone, but Asurion did what it was supposed to do. Replace a smartphone and do it quickly. Could be more pleased.

Our son had his phone stolen. We had signed up for the insurance when we purchased his phone. I had assumed it would be a long drawn out process to get a replacement. They were very quick and efficient. The representative was friendly and helpful. We got the new phone within 2 days of calling.

I dropped my phone and it shattered the glass. I called in to get a replacement and it was here within 2 days. The only issues I had is the high deductible and that I couldn't get a replacement Like mine. I find it hard to believe they discontinued the gold Iphone 6.

Broke my phone, ordered a new one, got it in 3 days. Wish you guys could work out a deal with the cell phone companies where when this happens the cell phone store can provide us with a new phone and you reimburse the store. That way the customer doesn't have to wait 3 days for their new phone.

Thanks for making the process super fast and easy to follow. Would def recommend you to a friend. Only thing that can be improved is the cost of the deductible. $200 is hard to come up with sometimes.

I was very pleased with the experience. They replaced my phone in a timely manner and even upgraded it due to the phone I had was not available. Very friendly personnel. Very satisfied with my experience. Would recommend to anyone. Will definitely use again.

Great warranty for the price. We appreciate the timely service. As a service provider ourself, that means a lot to be taken care of in a timely manner. We received our new device the next day and had a very easy return process for the damaged device.

My Samsung S7 screen cracked so I called Asurion. The Rep was very professional and friendly. The entire process was quick and hassle free. And to top it off I received a new Samsung S7. Thank you for your help!

Received replacement phone as needed based upon insurance plan that was used in covering my device. The representatives need to be more knowledgeable in dealing with specific products and their related specifications to make the transaction mistake free in regard to the actual replacement order.

I was unpleasantly surprised that after paying $10 per month for a long time I should still have to pay $149 fee to be awarded a replacement. But the service was exceptionally fast: from the retail store at 4 pm to delivery at 9:30 the next day. And this not once but twice in about three weeks. Exceptional, indeed.

Prompt service. Service consultant helpful. Phone arrived in less than 24 hours. Excellent replacement phone. Took to Verizon store for activation and transfer of data from old phone. Prepaid return envelope provided for easy return. Would recommend this service. Definitely worth the cost.

Had a lot of problems with my phone and Verizon techs couldn't figure it out. They said I had to get another phone. Contacted Asurion and was easy and quick. Thank you Asurion. Only problem I had was turning off cell locator cause phone would not turn on, but figured out.

Son damaged his cellphone. Notified me and I Immediately notified proper parties. Phone received 3 days later and then I set it up and mailed to him. It became a little complicated because I live in Bismarck and he was in Williston but everything eventually worked out just fine. Thank you so much for your courteous and efficient help to resolve this.

After school, my son dropped his phone running for the bus. Right away he turned to pick it up but someone grabbed it that quickly. I call the insurance company and in two days I received the replacement. That Monday I felt secure because he had a way to contact us going to and from school on public transportation.

Very happy with Asurion's service and equipment. My only regret is that the price to replace is high for me, on top of the monthly fee to have the coverage. I had to wait 4 months before I could replace my phone. Honestly the price is the only issue, but tet a tet.. Thank you Asurion.

After my phone was stolen I had to contact Asurion to get my new phone. It was easy to use their online services. My device was forwarded in a fast and timely manner within only two days of my original request. Phone came in great condition and I didn't have any other problems.

I submitted a claim and receive a nonworking refurbish iPhone, resubmit a second claim and this time I receive a new iPhone. I am satisfied but not happy with the experience. Personally I believe that any Issue should be resolved the first time. But I am satisfied. Thank you.

The process was very simple, and quick. Once I was able to pay for the replacement and put the order in, I received my phone very quickly! They even expedited Saturday delivery, which made life much easier. The only downfall was that I still needed to go into a VZW store since I needed to switch from the phone I had been using, and I wasn't able to factory reset my broken phone before returning. Otherwise all was great.

Asurion we very efficient in taking care of my son's stolen phone. If I remember correctly, I believe we got the replacement phone the next day. The agents were kind, understanding, and helpful. I highly recommend this company when handling cell phone insurance.

I appreciate being helped with my best interest in mind. The device I had wasn't available and was given an upgrade to a different device. I really appreciate the service and am grateful for being well taken care of. The guy who helped me deserves to be recognized for taking his time and getting me the best value for the service I pay for. Thank you.

When it comes to the numbers needed on the packaging to initiate the phone larger print would have been useful. Additionally, if the numbers needed are not properly identified, give examples on the numbers to look for in the instructions.

The replacement device received from a recent claim began acting up and Asurion came to our rescue and provided a replacement to the replacement smoothly and quickly, with minimal questions asked, because it was clearly a phone issue. We appreciated this very much and would definitely invest in Asurion insurance again in the future.

Aside from the Note 5 being on back order, Asurion was quicker than any other insurance claim I have had to file. Their customer service was exceptional and their ease of filing a claim and completing the process was greatly appreciated. I immediately signed my newly replaced device back up with Asurion because of the comfort of knowing that I will be taken care of so well. Thank you to all at Asurion!

The entire process was handled very professionally by your staff. I received the replacement device and the Verizon staff transferred my necessary information. I have no complaints with the service. The only issue I have is the deductible and the warning about turning off the locator services. I thought that the deductible was too high and I don't understand the importance to you about turning off the locator or threatening me with a $500 charge. The deductible was on the order of 20% of the cost of the phone. I would hate to think of the consequences of a house or car insurance premium like that. In any event I paid almost $200 as a deductible and I am paying a $14 a month premium.

The replacement phone was not available at the time of the claim. The company contacted me as soon as one became available and made sure it was delivered the next day. I called to make sure the broken phone had been returned by the deadline and they were helpful in tracking this for me. Great customer service!

I am very pleased with their services. They shortly replaced my device and never had any problem with replacing any other devices. For sure I will continue to insure my devices. The app that I am using to make online claim it's extraordinary, useful.

We cover poor phones with Asurion. The service has been just as they promise. When things happen, they react in a timely fashion and the replacement products are in excellent condition. I recently used Asurion to cover a saw purchase for the company I work for. Glad to see there are other Asurion products.

I was heartsick when my phone was stolen. My volunteers had no way to get a hold of me and worse I had no way to call out!!! Asurion came thru! Customer service was very polite and helpful and I had my phone in less than 24 hrs! Thanks guys!!!

The process was very easy to complete. Received the quickly just Asurion said I would. Four stars instead of five because I feel like the replacement cost issue too high, since I've already been paying for the insurance mostly seems like it could be a little less.

Tyson did awesome, he's great with people & really knows how to make a stressful situation much more enjoyable and easy to deal with. It was great being able to receive help so diligently along with a smile. I will definitely be going back, even if it means a three and a half hour drive from Bellingham to Ellensburg! Thank you!

This was my second claim for a stolen phone, unfortunately. Being a Verizon employee, I understand there are further steps to my claim. All the associates I spoke with to process my claim were empathetic, knowledgeable, courteous and efficient in helping make this experience simple. 10/10. Great job, recognized and appreciated.

Very easy process. Had my replacement phone the next day. Had to send it back because my wife couldn't hear anyone talking on it unless it was on speaker. Sent that one back. Another phone the next day. Customer service was very nice.

Was fast and easy to file claim. Super fast getting the phone in the mail. Was a great experience. Would definitely tell everyone about this company. The instructions were included on how to start up the phone and got a new charger and power cord.

You guys/gals did a fantastic job getting my mom's phone replaced and getting her back in service with another phone! Thanks so much! My mom lives about 25 miles away from me, and it sure is great to pick up the phone and call her 25-30 times a day just to say Hi and tell her how much I love her!

It was very fast, straightforward and all questions asked in barely any time. I had a new phone in my hand by that time the next day. I would highly recommend to friends and family. Even the steps to send back my old phone was simple in 3 easy steps on the box. Great service!

It took several phone calls to get replacement taken care of but ultimately was completed to my satisfaction. The representatives I spoke with were courteous and friendly but it did take quite a bit of pushing on my end to resolve the problem.

If you get the chance to use them I would go for it. They are great and do what they say!! I've had others that say they will do it but don't they do, and we need your phone quick cause you can miss some great calls and cause you to lose a good contract. I have had that before. Go w/ them. :)

The service was great. Got my phone the next day. I know it was a refurbished phone which was ok but the phone wasn't cleared or wasn't factory reset. There was still pictures on there and more and there personal information on there as well.

Excellent service and prompt delivery of new phone. It was easy to file the claim. The new phone was delivered with the card. I was able to update my old phone and the new phone at home with ease. I lost none of my comments. Thanks!

I found your people to be rude and uncaring. I also believe your procedures to be seriously flawed. The replacement process took several calls. The first agent offered no solution. We then called Verizon and on the next call to Asurion, after telling your agent, we had to have a phone, we were finally able to get a replacement.

Very helpful and understanding and also it didn't take long. You can also do the process on the computer. Very happy I got the insurance. I will recommend to all my family and my friends. It's a good thing to invest especially if you are clumsy like myself.

My son broke his phone and it was very easy to deal with. This is the best place ever. I would recommend them over and over again. If you don't have this coverage get it. Thank you for great service this and every time.

My screen cracked on my phone and I went through the Asurion insurance replacement process. The process was easy and customer service was outstanding. The only slight discrepancy would be that the replacement phone does seem a bit glitchy. The actions I ask the phone to do sometimes don't respond as expected. I have had to do a soft reset twice with the replacement phone.

The experience I had was very quick and easy, I would highly recommend this service. The application was self explanatory. It was no problem to fill out then, the shipping get was very fast and didn't have to wait too long for the product to be replaced.

It was easy to process a warranty. It was Fast Delivery. So glad I had the insurance on this expensive phone. Easy return of the phone. Yes I would tell a friend how easy it was to replace the phone. Thanks again.

The process was quick and easy. Service was more prompt than I thought it would. The replacement received was better than the original that was bought. The follow-up service was wonderful. The call to make sure we received the product and to see if there were any problems with returning it.

My granddaughter broke her Ellipse tab. I filed a claim with Asurion and within 24 hours I had received a new tablet. I recommend that you insure your electronics with this company. I will continue to insure all of my cell and tablets through these guys.

Once I got representative on the phone instead of the online the process was very fast. The online option for what happened are too general and got the claim denied. The rep was very helpful and took care of the claim immediately.

Asurion was prompt and had my daughter's replacement phone delivered the following day. The process was easy and smooth and well appreciated. I sent the damaged phone in the envelope they provided, and everything was done. Thank you Asurion for making the process so painless.

I've had the misfortune of using this service a few times. Prompt delivery, clear expectations, transparent cost. We will continue to use this service to mitigate the risk with our smart phones. All the pieces we needed were provided for a great customer experience.

Understanding of situation. Listened well. Very responsive. New device received promptly with minimal downtime. Critical insurance to maintain on a cell phone. Thank you! Thank you!! Would definitely recommend Asurion to a friend or family. Thank you for the series you provide.

The process was simple and almost effortless. The only thing I had to do is follow simple instructions. My check came to my address with no issues. I got a return label that was simple to use and I was able to use a box that I had laying around.

My last customer service representative was amazing, give her a raise. My phone number is **. Look up my acct, it's with Verizon, so you can find her. She was the most helpful. I had three phones within a week sent to me and she was my savior.

I would say that I am very satisfied with my customer service I received, and the prompt service I received. I called and was helped with getting the phone back that I needed, and got it the day that I was told that I would receive it. I would tell anyone what great service I had.

Excellent service. Problem solved very quick. Called in and made the process easy and personnel efficient. Totally satisfied. Recommend to have in every equipment this type of insurance. It is absolutely user-friendly. Had used Asurion in the past. Will use again if necessary.

This ** was dented, refurbished, and there was a white line on the screen. Is this how you get away with conniving people for the "great" service you give? I had to wait to get a replacement one.. Thanks for a piece of crap phone replacement.

I called Asurion on the phone to make a claim. The person on the phone was friendly, helpful and knew how to do my claim quickly and with no problems. We received the new replacement cell phone in 2 days. We took it to a Verizon store where they did all the downloading of information for us. It was the third time we had to make a claim and all three were done quickly, even the one we did online.

My wife's phone was stolen around the middle of October. I contacted Asurion about it, was told they would have to put her phone on back order. I paid my deductible and it wasn't but just about 3 weeks that I was contacted that her phone had come in and was being shipped to us. Thank you Asurion for your fast service on our claim.

Process was quick. Answered questions on form, gave description of damage and condition of phone, got quick response with detailed instructions on handling phone and mailing back phone once arrived. Arrived next day, shipping. Phone arrived in good condition with return box.

This was a very easy transaction. The phone showed up very quickly and seems to be working great. Thank you for making this a quick and painless experience for me to replace my phone. Like most people I feel lost without it. Thanks again.

My phone was ran over by a car, called Asurion to find out what I needed to do. They walked me through the process and within a day I had a replacement phone sent to me, and my old phone back in the mail to them to take possession of. It was a very easy deal to do.

Great customer service... quick and almost pain-free. Got replacement phone the next day!!! Wow, better than I have been treated before with other phone companies. I will be staying with Verizon as long as they keep Asurion. When they want to change then I will change too. Thank you for making the process we pick and easy.

The customer service was very attentive and polite. The item arrived as quickly as estimated, and instructions for sending the broken phone back were simple yet thorough. All in all, I had a good experience with Asurion and would highly recommend their services.

I was very pleased with the customer service Asurion provided. My refurbished phone came immediately the next day to replace my non-functioning one. Clear directions were provided on transferring my data onto the new device and returning the old one. I usually never leave reviews, good or bad, but I was so pleased with this company's service that it I wanted to. I would recommend the insurance company to friends.

I was very satisfied with my experience and I felt like customer service handled my claim in a fast and courteous manner. Thank you for your hard work and for handling my case with a professional attitude. I will be recommending you to all of my friends and family for their future needs.

I highly commend your associates for their excellent customer service. I am a senior citizen and not familiar with iPhones, so when I called I was connected quickly to an agent who was very easy to understand and they made this exchange experience a pleasure.

Timing was great and response time was great. I'm glad we had coverage. Customer service were able to help me and answered all of my questions. I was able to speak to someone instead of a machine. My daughter was so glad how quickly the new phone came.

While the website would not respond correctly to take care of it via the internet, I had to call Customer Service to have the phone replaced. The technician was polite and responsive, and a pleasure to work with. The phone was replaced in a timely fashion.

Young son dropped our tablet, breaking the screen and damaging the digitizer, so we needed a fix or replacement. Called Asurion and our claim was quickly and easily processed, and we had a new replacement tablet arrive 2-3 days later with a postage-paid envelope to mail back the broken tablet. Easy process and very happy with the experience.

My phone replacement was handled well and in a timely fashion. It was easy enough to take care of online, by myself. You guys just need to figure out how to disconnect the "find my iPhone" app from iCloud accts.

I was able to file my claim online for my husband's phone when he dropped it in an 8 ft deep ditch filled with water. The replacement phone arrived the next day at his out of state job site. The replacement phone is the same type/brand of the lost one. We are very satisfied with Asurion.

Asurion provides a service that is prompt and professional with a personal touch. I highly recommend this service to everyone who would like to possess confidence, competence and commitment. The service they provide is the peace of mind behind the products that customers such as myself and others value.

I was sad when I lost my phone in the lake because I didn't think Asurion covered lost phones. Not only did they cover it, I had my phone the next day. The replacement phone is even a little better than the phone I lost - longer battery life. Thankful for Asurion!

When I called to have my phone replaced they were very quick at getting my details and getting the phone out to us. The only issue we had was the phone did not come with any instructions for the phone. We had to take to store to get it to work and then look online to see what all the functions were.

I got the replacement Gizmo the very next day! Super fast shipping and great customer service!!! I'm so glad we have you for instances like this! My granddaughter is lost without her gizmo! And I feel safer knowing she has it on at all times.

Very efficient. Delivered within 2 days of reporting loss. I felt so stupid because I had just upgraded the MiFi the week before but lost while traveling. First I called Verizon to suspend the number then they patched me over to Asurion to report the loss.

I have no complaints at all. They were very fast and prompt as well as professional and polite. I would recommend them to a friend. I will continue to insure all my phones with Asurion. They immediately sent out overnight a new phone. When there was a problem with the new phone they overnighted the next model iPhone up in class at no additional charge!

Appreciate how effortless this process was. It made our lives much easier, especially our special needs son who is the user of this phone! We had a big deductible but needed the phone badly and quickly. Asurion made it easy to expedite the whole process.

Delay in receiving new device... due to claim review. Wasn't informed while in Verizon store. Could have purchased a temporary phone to continue conducting my business. Had to go into Verizon store to have phone activated because no sim card was included with new phone.

Very good instructions and replacement device received very quickly. Only problem is that I can't get it to sync with my other devices. It also has on it some music on iTunes that I didn't put there and never would have.

I was in San Francisco visiting my sick brother when I lost my IPhone at the hospital. My wife called Asurion & was able to have a replacement phone mailed to my brother's home right away. Now... That's what I call service!!!

I dropped and broke the screen of my phone. I had a replacement within days and everything worked out smoothly. Carrying insurance on my phone was a smart choice. There were minimal questions asked, just quick to help and get me back up and running. Thank you for great customer service.

The process to make the claim was easy. I thought I would have to wait a couple of days to get the replacement, but had it the very next day. There was a little mix-up with the replacement SIM card that was sent, but the rep I spoke with gave me an option to go into the nearest store or wait for another to be shipped.

Great customer service handle my claim. I am highly pleased with the professional manner in which you serviced me. My new phone came right away and I was not inconvenienced at all. Thank you so much for deal with an elderly person such as myself and was treated like I was somebody grandma.

Customer service was quick to respond. They put a new phone in the mail to me the same day and gave me specific instructions about receiving it and returning the broken phone. I received my replacement within 24 hours. Thank you!

I was very surprised to see that after the 2nd attempt of replacing my phone someone listened and send me a new one. THANK YOU!!! I had received two refurbished phone which were not working but the third one I received was a new one.

My phone broke. I was unable to communicate and began to panic. Contacted Asurion and new phone was there next day. Life went on. This is why paying the little extra each month is worth it. They performed above expectations and made it easy.

The replacement of our broken iPhone was handled quickly and professionally. The only difficulty we experienced was trying to remove the battery from the phone as directed on the envelope to return the phone in. A call to the company assured us it was not necessary.

Fast and great service. Customer service was friendly and very helpful. I would definitely recommend this to a friend. Shipping was fast as they promised, no gimmicks or have to pay extra for overnight delivery.

Thank you so much for your service! My boyfriend damaged his phone, I called you to get a replacement phone, it was delivered the next day! I was thrilled with your service, as I live in Hawaii, not many companies guarantee overnight to Hawaii!

I was amazed that I had my replacement phone the next day. You rock and I am ever so grateful. My daughter is expecting twins any day and the thoughts of not knowing what was going on was making me a little crazy. Thank you VERY much for being so quick and helpful.

I was very satisfied with the care I received on my Samsung S7 Edge. Then I tried to get a Samsung Note 5 replaced under the care. I was denied the warranty coverage for that phone. Because you said that it had not been in service for more than 3 months. No one bothered to ask me why the phone had not been in service for that long. If they had they would have found out that I had taken the phone away from my daughter. And told her she had to get her own phone. We then got ready to give it back to her to reactivate. Before she could do it she dropped the phone and broke it. The phone was in good working order up until about a week before I had her call to get it replaced.

Although it took 2months and several calls repeatedly answering same questions. I felt at one point it would never be resolved. Finally on the last call he took a different route to connect with Verizon on a three-way call to finally get it resolved. I felt that if they had done that with the first few calls I my made it would've been resolved.

It was a process, but once the claim was completed the phone was shipped in a timely fashion. I received assistance via telephone and then had to utilize the computer to make payment and complete the claim. I wish I could have done everything via telephone with a live person, but it worked out fine.

Replacement phone! Sent my phone next day with my charger, head phone! Which was very nice and they had great customer service! They were very helpful with answering my questions and also they were knowledgeable about what I need and what I needed to do.

Great customer service and prompt however there was a mix up on delivery dates. No worries. Thank you. I would recommend to friends and family. Hopefully this experience on my end never happens again. Very frustrating but your service was very assuring.

Very quick in getting my replacement cell and happy to have gotten the insurance. Very quick and easy!!! I would get it again as everyone was very helpful and polite. I plan to get the new iPhone 7 Plus soon and would definitely get the insurance again. I want to thank everyone at Asurion.

My iPhone had multiple issues that required replacement. Other than my model being back ordered for a few days, everything was easy in a situation where things are typically challenging. The directions were simple, and everyone was very helpful. Things happened exactly as they had been portrayed.

Very helpful and quick. Polite, and I would recommend to my friends. It would be nice if we did not have to pay so much to replace equipment concerning the monthly fee paid every month and you may or may not use it.

I am very happy with the very prompt, courteous service from Asurion. The process was very easy and stress free. I would recommend Asurion to everyone. I was totally upset with damage to my phone, but Asurion made the experience stress free.

My phone was stolen, I am very happy with replacement phone and the services you provided. It was such an easy process. I would highly recommend using your services to my fellow friends and co-workers. I had new phone in no time at all. Thank you!

My claim was handled very fast and efficiently. I really appreciate it. The customer service person was knowledgeable and empathetic to my situation. What I did NOT like was having to "buy" another phone for $200. I understand the cost of a new one would be $600, but still.

Replacement of damaged phones. I went online and completed required information and I was given instruction as to what to do. I was informed along the way of the progress of my requested replacement. I was offered a tracking and was able to track my product all the way from initial packaging, pick up until it was delivered. The products arrived within the timeframe promised.

The Asurion company displayed very friendly and prompt service. I had an issue with my first phone not keeping the battery charged and they immediately sent me a second replacement within two days. Very professional and I would recommend to anyone.

This is my fourth time dealing with Asurion regarding the replacement of damaged phones over many years, and each experience has been extremely pleasant and pain free. From beginning to end, the process of submitting an insurance claim with Asurion is seamless and worry free.

I am very pleased of your customer service. I received my replacement iPhone the very next day without any issues. It was the exact brand new model and color. Thank you very much for providing me and my family with a great insurance coverage I can trust.

My claim was answered quickly and professionally. I was impressed with the speed in which I had my new phone. The people I dealt with were friendly, helpful, and professional. The worst part of the experience is having a word count on the ratings screen.

Excellent services that were second to none. I couldn't ask for anything better. From the start of my claim to the delivery of my phone. To top it off, when I called in to activate my phone the directions were simple and clear. Again, excellent services.

My new iPhone 7+ was stolen the day after I bought it. I filed an insurance claim with Asurion and was told it was out of stock, but I received my new phone from Asurion within only a few days. I am very pleased.

You made it seamless and easy by sending the new device and giving the necessary tools to send the broken one back. This was for my 16 year old son, and I put him in charge of it, and the only problem he had is that he took a little too long in sending the broken one back.

My phone was stolen and replaced almost immediately. Because Sunday was the following day I had to wait until first thing Monday morning to get the phone. Phone was in excellent condition and looked nearly brand new. I wish it came with an original charger, it was fine just the way it came. Thanks.

The replacement phone arrived quickly. The start up and transfer was easy. Our return was acknowledged expeditiously. Not happy that the deductible had increased from $99 to $150 (approx)... You should not have a minimum requirement for responses, it creates frustration.

Very quick and fast turn around. The deductible was somewhat pricey, but so glad to have a new phone. Asurion was pretty fast in their turn around. The deductible is my only complaint. Everything else was great. The process was somewhat easy to follow.

We needed to send back an iPhone that was broken; however, the replacement phone was not up to your standards. So we got a 2nd replacement phone and then all was right in the world. Thank you. The people at customer service were very helpful in showing us how to make sure the processes were done properly. Thank you so much.

Fast and very satisfied. Easy to work with. Glad I bought the insurance. Verizon did everything for me and I did not need to do a thing. Will recommend to everyone to utilize. Very happy with replacement product. Delivery was super fast.

Company was easy to work with, provided the new phone very quickly, and gave easy info and packaging for returning my destroyed phone. Do wish the deductible cost were a bit lower considering I pay a fair amount each month for coverage. Would recommend the company to anyone. Thanks.

Phone came with after market charger and charging cable and the screen on-off button was broken from the day I got the phone leaving the button functional but aesthetically it is displeasing and I am waiting for it to fail completely.

I am currently based on Tennessee but was based in Delaware at the time. My associate is in Pennsylvania. A couple of quick calls and the phone was on the way. Instructions were easy for my associate and I both. I was able to track the progress easily. It was friendly and quick!

I had lost my phone and called on a Monday late afternoon. I received my replacement phone by 10:00 Tuesday morning. I had a small problem with that phone. I called them and the replacement was received the very next day. Customer service was phenomenal. Can't say enough about them. I would recommend this company to any and all.

The employees at the Verizon store were very helpful and professional. Asurion was very helpful and performed as promised. I am very satisfied with their service for replacing my phone that was acting up and had been malfunctioning for a few days.

This is the 2nd time I've used this service and both experiences have been fantastic. Replacement phone was in hand the next day. I would absolutely recommend to any parent to get this insurance for their kids - especially if they are involved with sports or are hard on their toys...

My phone was stolen while traveling. You guys replaced it with no problem. Whoever took my phone also logged into my email and changed the passwords, making it so I couldn't get the security email or notifications. You guys were very helpful with the process.

Needed new phone due to speaker/volume issue. My recently refurbished phone had an issue within 2 weeks of receiving it, so, they sent me yet another refurbished phone. However phone will not activate. Took 8 calls to get matter taken care of. Last call the agent was extremely helpful. Thank you.

My son's shattered his phone screen and called Asurion and he received a phone the next day (which is great). I think the deductible is too high. Without insurance I could have had the screen fixed for the same cost as the deductible. 150.00 is a lot of a deductible when you pay 11.00 a month.

I have always received good quality replacements and very prompt. Even patient when I forgot to return the defective device. I'm very glad this service is available. Everybody I have dealt with has been very professional and pleasant to deal with.

Surprisingly great insurance. I don't expect a lot when it comes to insurance of any kind because I have been disappointed so many times (auto, home, extended warranties) but Asurion gets a 10 from me, definitely raised the bar. Why can't everyone else be like this?

All went well and very smooth. Got my new phone really quick. I was back up with a new phone in two days. My phone was stolen on a Sunday and by Tuesday my new one was up and running. I am well satisfied with the service I received.

Great customer service and our phone was replaced within the next day. Easy and sent back with no issues. Like how they try to help you the best way they can to sending your phone asap out to you. This is what I liked. Thank you!

Easy to use system with the claim over the internet. Fast shipping, and easy to use return envelope. Came in within 2 day from the claim. Excellent service. The replacement phone was new, and in great shape. FedEx was very courteous and professional.

Such a quick turnaround! Had a new phone the next day! Phone was stolen in New Orleans and so I came back home expecting a long wait without a phone but the customer service people were very helpful and understanding about it all. Got the new phone the next day! Wow!

I filed a claim for a replacement phone and I was very satisfied with your service. Asurion responded in a fast and timely manner and I received my product the next business day. Customer service is very professional. Thank you and I appreciate your business.

Your response time and service have once again been wonderful. We were able to complete everything easily online and submit our need without a problem. The phone arrived on time and as expected. Great Job... We will definitely recommend you to others. Thank you.

I contacted Asurion after my phone was damaged. I had my new phone 24 hours later. I have never received this outstanding service from any other retailer, food establishment, etc. They made a difficult situation easy, and were dedicated to taking care of me. I highly recommend insuring your phone with Asurion!!!

This is the second time Asurion has replaced my phone. The deductible was even lower this time than the last time. It was easy to make the claim, the phone came quickly, and returning the old phone was a piece of cake. The questions asked are respectful, polite, and have enough flexibility to accommodate the wide variety of ways that we accidentally slay our phones. Asurion has saved me hundreds of dollars, and considerable hassle finding a suitable new phone too.

The service was fast and courteous. The instructions for returning the damaged phone and set up for the new one were easily explained without needing to contact a representative. My experience was more than satisfactory. Thank you your quick response.

Lost the phone over the side of a boat on vacation on 11/20. Asurion sent the claim form as a non-fillable pdf, so I had to find a printer to print and fill out the form. The claim was submitted on 11/22 and within about 20 minutes there were a flurry of emails confirming receipt of my claim, advising how to check on the status and telling me to call an 888 number. "Sorry we can't read your documents" [good reason to offer a fillable pdf form, eh?]. When I called, the rep told me there was no problem with the claim form, except they didn't have a replacement and, no, I couldn't go to a Verizon store and get one [nor, apparently, could Asurion].

The trip was canceled due to booking the wrong flight. Requested the money back and it required documentation. I emailed a couple of times to ask what documentation is needed. Never heard back. Terrible customer service. They kept emailing me and I kept emailing back requesting what kind of documentation do I need to send. Never got a response.

We always carry insurance on our phones and the efficient and courteous service we received was so worth it! I would never have a phone without the insurance. I also was much more satisfied with the customer service received from Asurion than from the cell phone company itself.

Asurion took very good care of my claim. Hassle free and fast! Thank you very much, shipping was quick. They honored my insurance, while the guy at Verizon refused to go over my insurance with me, the techs at Verizon did and I was able to get back on my feet with a phone again. Thanks Asurion!

Fast and reliable. Very good customer service and very satisfied. Had my replacement phone in a very reasonable amount of time. Took 24 hrs approval and had my phone the next business day. Keep up the fast and remarkable service. Very well done.

I am waiting to receive the return envelope so I can return it. I my dog chewed up the first one and this is my second. They were very helpful. The only thing I found surprising was the deductible which was high I thought. I didn't realize that there even was a deductible. This issue will make me think twice on whether or not I insure again with Asurion. When we insure with Apple there is no deductible and the process is much easier.

After a few issues filling out the form, I am very happy with my replacement. It is better than expected. Last representative I talked to was very helpful. She was polite, helped me through the process, and answered all my questions. Replacement arrived on time.

My phone stopped working and you were clear about the instructions to return it and have it replaced. It was replaced accurately and on time. It was helpful to have a return bag and instructions sent as well. The return was self-explanatory and easy to do.

Yes I would recommend to a friend. I like doing everything on like. Very easy. You do not have to do anything but put your information in and follow instructions. I received the phone the next day. That was very fast. I would recommend this company to everyone I know. Keep up the great work. Fast, easy and effective. Have a great day.

Very pleased with the customer service I received and was very easy to get a new phone fast. Only reason I did not rate with a 5 star is my new phone turns off a lot and won't turn back on unless I plug into a charger when the battery still has almost half life left. It also drops more calls than the old one did.

Quick and no hassle on getting everything taken care of. Phone was back ordered so was going to take a few days but it didn't, that was nice. Even sent a new charger with the phone. Just hope not to have to do again coz I don't like having to pay the deductible lol.

I filed a claim on Nov 13th on my 16 gb black iPhone. I was told the only one they can overnight is a rose gold 64 gb. I said whatever I can get overnight is fine. I then got an email the next day saying it was on backorder and it would take 3-7 days. I waited until the 22nd to call which they said they were still waiting on that specific phone. I told them any iphone is okay. I just need one. I got in contact with a supervisor named Lawrence who said they have a black 16 gb plus they can overnight. I got confirmation saying my claim was complete at 5 pm that day and it would send tracking information within 12 hours. I waited until the 25th to call again. I was then told they have no supervisor named Lawrence and they don't have any phones they can send me. They said I will have the phone on the 28th at the absolute latest. It's now the 29th and I still have nothing. I have never written a complaint before, but this is the worst service I've ever had.

Great service. I liked the way you guys handled the return and the result shipping. Thank you. I appreciate your constant reminders. I am thankful for my phone. It's the best ever ever ever ever. Thank you for the explanation of what to send and how to send it.

The process to replace my phone was very easy to accomplish. The representatives that were called were knowledgeable and made the process easy to understand. The phone was replaced and back in service with no interruptions. The insurance saved money on the replacement. I will keep the service on all my phones.

Thank you for listening to me when I called and helping. It meant lot and I couldn't believe how easy your process was. When you didn't have our phone we weren't downgraded, which is what I expected. Then the new phone came quickly and easy to activate. Totally did not expect it to be that easy. Your agent was courteous and patient.

My son's phone was shattered so he needed a replacement. It arrived immediately (Monday!), even though we ordered on a Saturday. Great service, quick replacement. We were very pleased. There was an issue with the new phone, and no questions asked. It was replaced right away as well.

My Galaxy s6 would no longer charge, so I filed a claim online and received my replacement within a day or two. Very quick and easy service. I was impressed with how quick and easy it was to file my claim online, totally hassle-free. :) Thank you!

Excellent Technician. Very professional and thorough! He was very polite and wanted to make sure I was satisfied with his work. He explained each step as he worked on my computer as well as why he was proceeding in that particular manner as opposed to another way. Very informative!

My son lost his phone so, I easily filed a claim online and he got a new iPhone 6s within a few days! I highly recommend getting coverage for all your phones! You just never know what might happen. It will give you a good peace of mind!

Sadly I lost my phone a few weeks ago. Luckily I had insurance and paid only the deductible to get a new phone. I did everything online. Easy step by step guide and new phone came right away. Too bad I didn't back up the old one but lesson learned.

Daughter's phone kept turning on and off randomly. Went to Verizon and they said phone was bent and the warranty would not cover it. Phone came immediately. Since then, she has shattered screen even with glass protector from Zagg??? Thank you for your help.

I was very happy with the service that I received by the customer service representative. Phone arrived when they said it would and answered all my questions. I would recommend these people to my friends to use. Hope I receive the same outstanding service if I need to call again.

I broke my device cracking my screen and the next day I received a new device and had a great customer service experience. I received accurate and fast reliable service. They got me reconnected quickly, I am very pleased with the service they provided. I would highly recommend Asurion insurance services to anyone purchasing a new phone or device and has a need to protect it. Thank you Asurion.

Quick, fast, and no hassles. Received my phone next day. Minimal paperwork. Fast and easy with complete online claims and filing. Highly recommended to have them as your insurance carrier for your phone. Anything can happen at any time and they will make the replacement quick and painless.

Daughter's phone was damaged. Called found out there was a charge for the new phone even with insurance, used credit card to make that payment and got everything set up. Next day received her refurbished phone. Used envelope that was provided and shipped back. That transaction went smoothly. The phone does have some slight blemishes, but is operating.

I am a T-Mobile customer that recently did a phone claim through Asurion. I cracked my phone screen and wanted it replaced, which cost about $200.00. When I received the phone it was sealed up nicely. There was no cosmetic issues with the phone. When I turned on the phone it got really hot. The battery started dying. It went from 50% to 9%. The screen started flickering and turning off on its own. At one point the screen went red. It freezes and jumps out of apps. My phone company said with the issues I'm describing I might have been sent a refurbished water damaged phone. Paid $200.00 for a replacement phone that was dysfunctional. I paid to replace a phone only to be sent an even worse dysfunctional phone. Thank you so much.

The wait time for you to receive a phone in stock seems long. The constant updates were helpful. Replacement phone was good when received and the return method and process were easy enough to use.

Phone was replaced within 24 hrs. However it was not left at the address agreed upon even though it was agreed that there would be no one to sign for it and accept delivery. As a result, it took an additional 2 days for me to get my phone because of the opening/closing schedule of the UPS Access Center location used.

The service was friendly, quick and efficient. We had our replacement phone the next afternoon. I was amazed at how fast you not only found a replacement, but it was the same exact type of phone which was stolen. I'm so glad we have this service.

Trust me, I definitely can't make it through a 2 yr phone contract without Asurion having my back on replacements! Always easy, always fast, but the phone quality is not always the best, as to be expected with a refurbished product. Visually, the phone looks new, but I've had my replacement replaced more than once due to defective internal malfunctioning on various levels. My current will probably have to go back, but again, it's quick and painless!

VERY FAST! Thank you for the quick service. Getting the new device up and running was quick as well. The cloud helped too. I cannot think of anything else to say so I am just typing to get the 40 word minimum which is a pain. Taking this requirement off would be greatly appreciated.

My screen broke on my phone and upon filling out the form for replacement I received a replacement of my galaxy 6 in less than 24 hours. I couldn't asked for better service and will continue to use Asurion for my phone coverage. Thank you Asurion.

The process was quick and painless! Thank you for taking care of my communication needs so efficiently. The cost effectiveness of the plan is outstanding and the online claim center makes filing a claim easy. I would recommend Asurion to my friend and family.

The online process is perfect, painless and effortless! I would give it five stars because I am always a 100% satisfied and happy with the service. I always receive my replacement phone one day after I file my claim. Wow, I wouldn't change anything!

After contacting Asurion I received my package within 24 hours and was able to activate my new phone with no problems. The process was not only quick, but it was a very simple process to follow without any hassles. I would definitely recommend this protection plan.

I had my phone stolen and within 24 hrs Asurion had my phone replaced and up and running. Far better than I had expected. You hear all the hype that if you ever need to use this feature on your plan that you won't regret it. They were right. I didn't regret it!

Received replacement phone quickly and was very happy with overall experience. It pays to have insurance on your phone/phones as you never know what can happen when you are at work or home. I always recommend to all my friends and family to have insurance on their phone. You make the process very easy and painless.

I received my new or refurbished phone promptly. It included everything I need. The system was easy to use. The directions for activation were simple. My only complaint is paying $200 after paying for insurance for months. I paid more in insurance than I did for the replacement.

I broke my phone - I was tentative about purchasing the insurance but good thing I did. Took it to the distributor who helped me contact Asurion. Everything else was simple. $100 deductible and new phone in 1 day. I did not get my same cover (Pearl) it was back-ordered. I could not delay to get my phone so settled for the gold. Thank you for your service!

Very prompt and courteous service. The claim process was simple and we had our replacement phone in less than 24 hours. This is the second time we have had to use this service and both times have been an easy process. Hopefully we won't have another claim any time soon but good to know the process is easy just in case!

Amazing and fast customer service, I'm very pleased. So happy we purchase this protection. We received the new phone very quickly with a minimal charge. We wouldn't change a thing. The customer service was beyond compare. I will definitely be recommending this to friends and family.

The replacement process was great other than the replacement price was $50 higher than the Verizon rep told us and the replacement phone we got was in good shape but the phone itself was unacceptable - it did not hold a charge at all so we ended up having to got and buy a new phone.

Replacement of damaged/defective phone - Prompt shipping and excellent customer service made this a positive experience. Paying the monthly charge for Asurion Total Protection can seem like a waste of money sometimes, but when I needed to file a claim, I was glad to have purchased the plan.

I was very pleased and excited about the quick turn-around with getting my replacement phone. I ordered the phone around 10pm on a Thursday night and received the new phone around 3pm the very next day! I truly appreciate the quick response/delivery as it's very difficult to conduct business without a phone. Only disappointment was the charger that came with it seemed like an after-market charger (not an apple charger). It seemed cheap and proved to be cheap as it only lasted about 2 weeks before it stopped working. A phone is only as good as its charger, and a charger that doesn't work is no good to me. :(

My son broke his phone and we had it replaced in a day! He had an issue turning off the find my iPhone app but someone called us and they were very helpful in fixing the problem. The replacement phone is working just fine.

Service was prompt and professional - very satisfied. I depend on my phone - happy with protection from Asurion. Wish there were no deductible or at least a smaller deductible - especially with electronics being as fragile as they are. Insurance is not free or cheap, but could be more reasonable.

Was skeptical because of a lot of bad reviews, but I had a great experience. There was a little delay getting the new equipment but within a couple of weeks I was using my new phone Samsung S7 Edge. Thanks for your help!

My iPhone 7 was stolen about 3 after my purchase. I called and had the service stopped and filed my insurance and within a few minutes all claim forms were filled in and sent in and with a few minutes received confirmation that my claim was approved and could not be more pleased with the service I received.

Great service, quick response time, easy to use understand, customers service was great. I received my new cell quicker than I expected. Hopefully I will not need another one anytime soon, but if I do I know I can rely on the insurance provided to take care of me.

Hi. The only problem with replacing the devices is it takes a long time to troubleshoot then if I have to call back, the rep doesn't have info on what was done previously so we have to start from the beginning. However, on the good note - The new app is great and the support reps are wonderful too.

Third phone replacement. Very efficient shipping and was able to resolve issue very fast. Wish I could put the deductible on my phone bill instead of having to pay it up front. That would be great if we could possibly do that but all in all second time using addition, happy.

Replacing my Note 3. You tried replacing it twice on this claim w/ a refurbished 1. They both heated up. You kindly gave me a free upgrade 2 an Edge 6. Heated up. Secretly began suspecting my hotness. Wink wink. You said, "what the heck, let's try the new GOOGLE PIXEL." :) :) :)

Call instead of using website to initiate claim. I had to apply 3 times before my claim was accepted. There wasn't an option to describe what actually happened to the phone. But after that, everything went well. Be sure to follow return instructions exactly.

Expensive deductible especially considering I already pay monthly for this service and have been for years, but new phone came quick so I wasn't long without a phone. Easy to do, so I'm satisfied. I guess if you need a replacement phone and have this service, why not use it?

I highly recommend Asurion. They are the best. It was easy to report the problem and we had our replacement phone the next day. They provided easy to follow instructions for returning the damaged phone. We were updated via E-mail every step of the way. I'm not sure how it could have been easier.

Lost my phone a couple days after purchase! Asurion handled my claim quickly and efficiently! Phone was on back order but the minute they could get their hands on one they got it to me! Was very impressed! Everything went smooth as silk! Would recommend anyone with a cell phone to put on insurance through Asurion! AAA+++.

This is my son's first cell phone. He dropped it getting off the bus. Of course it landed on the screen cracking it. The claim process was quick and easy. The replacement phone arrived the next day. I had to go into the Verizon store to get the SIM card switched. We cleared the broken phone and returned it in the included return package. Very easy.

I was able to easily go online to file my claim super quick. There were no hard questions to answer. I filed the claim later in the day since that is when my phone broke and I received my phone before noon the next day, less than 24 hours. Very impressed.