Asurion Reviews

Thanks. It was a really easy process to recover a damaged phone. Thank you. Asurion has helped me many times in replacing my phone. The process varied over the years, but it always been good. I am looking forward to continuous coverage thru Asurion.

Filing a claim was easy and simple and I did receive my phone in a timely manner... The phone is refurbished and the keys stick at times which is disappointing but overall the process was good. Customer service reps were also very helpful and pleasant.

We waited several weeks before we finally reported the phone lost. We had been hoping the phone had just been misplaced. We made the claim by phone at our Verizon store. Making the claim was very easy and the replacement phone was delivered the next day as promised.

Filled out the online form after work and phone came the next morning. Incredibly fast! Don't know if it was a new phone or refurbished, but it was perfect. Only way to convert was through pre-programming on the new phone, but that was complicated by not being able to read the screen on my old phone, so could not do the direct transfer method. I think moving the SIM card over would have been a little easier and faster than using a new SIM card.

Had a rebuilt phone delivered 1 month ago put a new life case on dropped the phone 2 feet and something went wrong internally. They charged me $149.00 to replace it. The biggest ripoff I have ever seen!!! Why insure your phone if it's not covered.

I had a wonderful experience with them. Customer service was very helpful and they did exactly what they said they would do. I would recommend them to anyone. They shipped my new phone, had all the instructions and repackaging in the box so all I had to do was activate my phone and send back my old one. Great work guys!

My phone got broke and I sent it in and got new phone back day later. All I had to do was fill out a very short simple form, explain what happen and what phone I had, and they sent new one with self address stamped package for my old one to be sent to them. Very easy. Thanks!

Great service fast shipping no complaints. Wish the deductible would go down. Over the course of a year you pay 120 +150. That's still a lot - but service was good. Easy process. Next day shipping new device. Wish they would confirm receipt of old broken device.

The service I received was excellent. This is my personal phone. It is also used on my job, to keep in touch with doctors, parents and family. However, not having a phone for two days was a downer, but, I have no complaints. I'm glad you were there.

Dropped phone in water at 4 am, called Asurion, to file claim. The rep was SO helpful in this matter. I had a new phone Droid Moto Z shipped that day to me, came FedEx the next day by 12 noon. Very impressed, which I did not expect that to happen SO FAST. I recommend them very highly to anyone having a new phone, where my new phone was 2 weeks old, was 750.00 new. They are fast and very professional in how they handle your calls.

Replaced my stolen phone pretty fast. I will recommend to all my friends and family. It took about three weeks and called all the time to tell the status of my order. I called at night time and only took about four hours to get in touch with me.

Replacement came as promised and was like new. Happy customer. Would have given 5 stars but the return of the damaged device was questioned and I followed the instructions to the "t". In the end I believe all went almost perfectly.

I set up my claim online and it was rejected for no reason. However, when I called and spoke to a representative, she set up a new claim for me and I received my phone fairly quickly. I was satisfied with the customer service I received.

I received a phone after mine quit working properly. There was a problem with the battery of the phone I received. Asurion overnighted another phone and it works great. They have very good customer service. Couldn't be happier with the service.

Asurion does an amazing job replacing phone and has excellent customer service. In just a few days the replacement phone arrived. It was easy to transfer info from old to new phone. The representative was very helpful getting me all info how to activate my phone.

Everything was fine and fast service after the paper work was done. I did not like that at all and the web page was confusing to me. I did speak to a couple of people and they was helpful. I just hope I don't have to go through that again.

Experience went pretty smooth. I first tried to complete my insurance claim online but it said that my phone was out of stock. After talking to a representative on the phone they found me a phone and got it to me the next day.

The service was really good. However the replacement phone malfunctioned from day one and another one had to be ordered. I was unable to order it right away because I was traveling so I had to struggle with the malfunctioning phone.

I was pleasantly surprised at how quickly I received my replacement phone and the experience was better and easier than I would have imagined. I am glad that I had the protection on my phone and I will continue to use Asurion.

Thank you for helping me to replace my daughter's phone. We were a little past the window on making the claim and you were wonderful enough to let us take advantage of the insurance. I can't thank you enough!! I would recommend you to anyone that has a young adult with a phone on their plan.

Very happy with the service that was provided. Very prompt. I am glad that I took the insurance on my phone. Would definitely recommended to a friend. The only thing I wasn't aware of was the deductible. Wasn't too happy about that but I guess I understand.

Even though this was the 2nd phone that was replaced it was a quick and efficient transaction. The process with also quick and the phone was here when promised. Hopefully, we won't need to replace again, but if we do I know it will not be a nightmare to call.

I was leery of having insurance on my phones for a long time. I finally gave in and put insurance on my kids' phones. I made this first claim, somewhat expecting to have a difficult time with the claim. I was very surprised to have received the replacement as quickly as I did and also the ease with which the claim could be filed. I sent my damaged phone back and everything is great now. I will definitely be buying insurance from Asurion in the future.

Someone stole my phone. Asurion took care of this right away! Thank You! I called and it was taken care of with no problems at all! I received my phone in two days and was back in business right away... Very very very happy.

I broke the screen of my iPhone 6 and contacted Asurion to get a replacement device. I paid them $149, then was sent a "refurbished" phone. On the very first phone call I made, all of a sudden there was a high-pitched noise that continued through the call until I hung up. This continued for three out of four phone calls I made that day. Two days later, I tried to use my phone to call work but was unable to achieve a signal, even when I walked to the windows and outside. I never had a problem with reception with my old (pre-refurbished) phone. It wouldn't even connect when I tried to call the Asurion help line!

Ordered a replacement phone for my daughter, whose phone had broke and the screen was black. It was easy to do online, and amazingly it was here the next day! It was the same exact phone. Couldn't be happier. :)

Asurion did a great job getting a new phone sent to me within a few days after I lost mine in the desert on an ATV adventure. Once I was able to get back to civilization and borrow a phone I called them & they shipped it immediately. Much appreciated!!!

After paying nearly $350 for these headphones and keeping them in mint condition. Never dropped, not one scratch. The leather earmuff falls apart on these. After sending these off to this insurance company they call me two weeks later to tell me they cannot give me a date when they will locate parts! I've had other insurance plans and have been very impressed. This is not one of them. I would say go elsewhere with your insurance needs. The one thing about these types of insurance you don't know how good they are till you need them. Then it’s too late. Hopes this helps others.

Asurion sent out my first replacement phone and it was not working properly. I called them again and replaced my second phone in a very promptly way. I've not experience any issues with this second phone I was provided with.

My phone was stolen and Asurion replaced it. The first replacement stopped Working after an hour. I called Them back and they sent a brand new one and upgrade back quickly. I was pleased with the service I received. They even sent in overnight mail at their expense.

My son was 10 hours away with very limited options for contacting me without his cell phone. And, he was planning the trip home - with NO cell. Asurion's incredibly prompt, professional service was a godsend!! I am SO pleased we had paid for the coverage - money VERY well spent. Thank you, sincerely!

I am very happy with the service we received. The replacement phone arrived in less than 12 hours. Although it was a bad phone, it was replaced very quickly also. Thank you for being very responsive to the needs of your customers. I will recommend your services to my friends.

I dropped and broke my phone at 8pm, then I called Asurion at 8:30pm for my insurance replacement. No hassle to complete claim and my new phone arrived by 10am this next morning. They were out of stock of my note 4, so they upgraded me to the s6edge+ at no extra charge.

I recently completed a lost phone claim and was successful in replacing my lost iPhone 6 Gold. The claims process was somewhat more complicated than expected due to a date issue on the phone usage received from my carrier. Once my claim was reviewed and accepted my phone was replaced within 48 hours.

I contacted Asurion via the internet and it was stress-free. I entered my info at 6pm and received the replacement phone by 10am the next day. Hopefully, I will not have to use them again. This was the first time, but it was very well worth having the insurance!!! Please keep up the good customer service--MANY THANKS.

My phone was not in stock when I sent the claim so to make a customer happy they gave me an upgrade for the same price. Fast and friendly service and a definite must have when you have an LCD phone. Thanks!

Hi. I cracked the screen of my Samsung 7 Edge. At first I looked around to see how much it would cost to repair and everyone wanted $300-$400 to repair and would have to keep my phone for a week to get the work done. Asurion replaced my phone it for my $100 deductible and I was never without the phone. I couldn't have asked for better service.

Thank you for replacing our broken phone in timely manner and making the total process quite painless. I agree it is a good idea to have insurance with such expensive phones nowadays. I recommended this to all phone owners. Thanks again for taking care of this.

I dropped my phone during the great flooding in Louisiana. We were trying to get out before the streets flooded so bad until we couldn't get out. We had 4 feet of water. When I called I received true professional compassion. I am very happy.

Shipping was fast and the new phone was easy enough to set up per Verizon's instructions. The only issue I have with it is that you get a refurbished phone, more often than not, after paying a $199 deductible and $11 a month for however long you've had the phone insured. After the first year of ownership you could probably have just bought a new phone (same model) from eBay. Then there's the fact that you have to ship your old phone back so they can refurbish it and resell it again.

I was very pleased with the service and speed in replacing my stolen phone. I was a little disappointed my phone could not be liable are but at least it was disabled. I am please with the professionalism the staff show in handling get my claim. I was amazed at how all my information was returned even though I didn't have my original phone, thank GOD for technology (the CLOUD).

Phone with broken glass was replaced in one day! Replacement phone was used, but in very good shape, like new. Return shipping instructions and envelope was provided. If deductible $ would be around $50/$100, I would give five stars, otherwise only four.

My wife dropped her iPhone to a hard tile floor and it broke the unit badly enough (screen) that we had to have it replaced. Asurion replaced it within 24-hours. Replacement unit turned out to have a problem but it was no issue, it was again replaced in 24-hours. Excellent service.

Awesome! Next day arrival! :) My replacement phone arrived just in time. Customer service was great too. I couldn't finish my claim online so I called and was helped right away! I had the iPhone 6 but it was not in the warehouse so they sent me the iPhone 7 plus!!!l

I was very pleased with my replacement phone. And it was there the next day. My only complaint would be that the phone that was stolen was over a year old, and it was a cheaper phone to start with and I doubt it was even worth the $100 that the replacement cost.

My phone stopped turning on and I needed a replacement phone. You sent it overnight for free to make sure it got to me as quickly as possible! It came packaged with a prepaid return envelope so I could send my old phone back. It also came with a new phone charger as well! Thank you.

My original iPhone S6 was dropped and broke and no longer worked. I rely on my phone completely as I'm a home health nurse and have to use it for directions and to make calls. Was replaced with a refurbished phone. However, the refurbished phone is definitely not like my new one, sad to say.

Very good service provided. Replacement phone received rather quickly. The online filing great idea and very fast. I will definitely recommend Asurion to friends and family in the future. The replacement price was surprisingly much lower than I expected!!!!

The phone we received has a flaw. Its speaker and internal part is weak. Cannot hear. It needs to be replaced. Just haven't called yet. But I'll still give my service a 10 because of the quick response and delivery.

It took me 6 calls to get a representative on the line, either they are rude or kept hanging up on you. Horrible customer service! This is the same tablet that has been replaced twice due to nonworking. I paid almost $60 for a warranty, that tries to avoid your call, and send you another nonworking tablet! I would rather have a gift card to Toys R Us, and never deal with this company again! I will never get a warranty from them again, Square Trade is wonderful in so many ways. Please ask for Square Trade for your warranty and not Asurion! You will be highly disappointed if you do not!

Love the phone. Have to learn how to take photos, love the pictures of the moon and trees and clouds very relaxing. Would recommend to my friends and relatives. The phone is very easy to use, safe, not easy to break. Love the music on the phone, easy to slide to send text messages.

This was a very fast and easy process to replace the phone. The customer service person that I spoke with was very polite and helpful. I would recommend this company to others. The phone arrived quickly and the return process was also easy to do.

My phone was damaged while on vacation, I submitted a claim and my replacement showed up two days later! The process was smooth and very easy. I am thankful that I insured the phone and was able to get a replacement with minimal costs. Thanks again for the prompt service!

I was having a difficult time filing a claim online so I asked for help and was quickly helped and completed my claim. The cost of deductible is far less than purchasing a new phone. I received my new phone less than 24 hours, it was very easy to activate and returned broken phone.

Excellent service. It was a relief to know that I was going to be reconnected within 24 hours. I would recommend to family and friends. It is worth to buy the insurance, you never know when an accident would happen and you would end up without a phone.

I received the replacement phone as indicated by Asurion. My one complaint is that it was a refurbished phone and not a new phone. I have had some issues with it that I did not have with my previous phone including the inability to link with the bluetooth in my cars and headphones. I have learned to adjust but wish I had been told it was not new.

Good: Asurion replaced my broken iPhone very quickly. Easy process. Not so good: I was under the impression that I would receive a new iPhone. It was in fact a 'reconditioned' phone. The 200$ deductible for a reconditioned phone seems a bit much.

The only thing I didn't like is when my daughter turned off the find my phone and it didn't work. I had to call customer service to take care of it and it still was not taken care of. My daughter called again and was finally taken care of before we got charged $500.

I received my phone in a timely manner and all of the instructions were very helpful. The price was also reasonable. I have been using my phone for about a month and it is working just fine. There are a few mishaps with small things, but overall the phone is great.

I've dealt with Asurion several times and their customer service is always great and they send phones super quickly. The only gripe I would have is that the phones are never "new", in that they always appear to be repaired/lower-quality versions of the original phone.

Pleased with prompt service as always but disappointed that was out of phone I had. Replaced with a phone with less battery operating time (not of same value that I am paying for), but it seems to be more impact resistant.

The process of getting a new phone was really easy and quick. I was more than satisfied with it. The machine I talked to on the phone was very high tech and advanced that I didn't mind not talking to a real person at all. So thank you for your services.

Asurion replaced my son's phone within 24 hours. New phone was on my doorstep after just a quick few minutes online. Awesome service! Highly recommend! Only issue was that the wrong SIM card was shipped with the phone, but I stopped in a Verizon store and it was replaced right away.

This is an insane rip-off! You pay $12/month and then a $250 deductible to receive a ** version of the phone you currently own. Not only that, but the customer service is next to non-existent. No wonder the Rogers sales-guy had to lie to me to convince me to buy the product. SCAM.

Thank you for sending me a replacement. It arrived less than 24 hrs. My original replacement phone was not working properly, and when I expressed my concerns for the current issues with my phone there was no questions asked. A new phone was sent right away.

My "reconditioned" Samsung Galaxy s4 phone went through a full cycle wash; when finished, it was pressed against the glass door, flickering feebly. It could not recover. Contacting Asurion to file my sad story was clear & quick. I paid my deductible, got an exact replacement and a second chance. Asurion coverage was an excellent purchase and I repeated that, too.

Process was seamless and timely. Better than expected. All customer service representatives involved were professional and courteous. At no time did they try to find a way to avoid paying the claim. I would recommend Asurion to friends if they were looking to insure their phones.

My phone software began not working and Asurion helped replaced my phone immediately. I had no problems entering my information on the computer and my phone replacement was granted immediately. However, Asurion needs to send notifications via email when information is needed to continue with the claim.

I was able to complete the entire process online with ease. The website is very intuitive. The shipping was next day, evening with a weekend evening claim submission. The outstanding service went a long way in helping heal my wounded heart over the freak and accidental cracking of my iPhone screen.

Very fair, fast and professional transaction. Excellent communication. Love the upgraded replacement Droid Moto Z. The sales representative in the Verizon store was very help. He actually made the call for me and got me on the line with the claims department. Very well pleased with Verizon. Thanks.

It was really easy to replace my phone. Getting everything moved to my new phone went well also. I did need to call about getting the sim put in and I was helped really well. The person on the phone was very helpful.

Your staff was very helpful in replacing my son's damaged phone. They were courteous, the phone was delivered quickly and they helped us with turning off to find my iPhone. We really appreciated the service that we received. I would and have recommended Asurion.

Process worked good. But the deductible is way too high. After paying for coverage month after month there is no reason for more than a $50 deductible. That is good enough reason for many people to drop your coverage. Beyond that the process was fine.

I received a replacement device from Asurion and that new device was having an issue but thanks to their customer service department they fixed that issue over the phone and had me on my way in just a few moments.

The replacement went swiftly and with no complications. The copay for the Samsung S7 is high, but I can't fault the speed or ease of the replacement. Return of the broken unit was easy. Only fault was no replacement of the ineffective protective film I had on the screen.

I thought that the deductible was too high for the problem we had. I found out later that I could have taken the iphone to the Apple dealer and had it fixed for $95. It cost me $200 to have you fix it.

My phone screen became very damaged, it was hardly usable because the screen was so cracked. I immediately ordered a new phone online. I was very impressed with how quickly I got emailed after I placed my order. It was overnight shipping which was exactly what I needed/wanted. Good customer service!

My phone totally died. I went to the website to fill out the form requesting replacement. It was very easy. I had a new phone the next day. They included an envelope to mail back the old phone. Very happy.

My experience with a stolen phone in Mexico was not a pleasant one. The experience when getting my phone replaced with Asurion was stress free and fabulous. Trying to take care of it while out of the country could have been a nightmare, but it wasn't. Thank you for everything. Your service is greatly appreciated.

Contacted you and all was easy to do. There were no hoops to jump through. The process was no hassle. Mostly everything was done online. Verizon had given me all the information that you would ask for. Received the new phone the next day. Thank you!

The claim was easy to file. We had another phone within 24 hours. I would recommend this protection to anyone. Low cost for insurance in the event something happens. Not much downtime between phones. Excellent company to do business with. Thank you.

Was very helpful, prompt and courteous. Other than I had an issue trying to figure out how to order a replacement phone when my actual phone was not available, however it worked out. I was very pleased with the convenience and how fast everything was taken care of. Thank you.

Cracked screen - inoperable. Asurion took the information promptly and accurately. They made the judgement call regarding my replacement, assessed the deductible cost and within minutes my replacement was on its way. I called in late one evening and the replacement was there within 30 hours. I highly recommend this insurance.

She was very tentative and resolved my issue quickly. She was super sweet and I appreciate her helping and answering all my questions. She set a good example of customer service that I wish most people in this field have. I hope she is recognized for her great work and rewarded. Thank you.

Wife left her phone on top of car, lost, replaced with no hassle, Thanks. Asurion did a fine job of providing service in insuring Verizon phone, always buy insurance, never sure if I'm wasting money, Asurion came through.

Got my replacement phone the next day! Everyone was very helpful! Would recommend to everyone. The process was easy and fast, phone was delivered to my hotel. I couldn't have asked for better service! Everyone I dealt with was excellent! Thank you!

Tried to replace my phone which is under warranty, and had to call Asurion to file a claim. Not only was I put on hold for nearly half an hour, but the first representative HUNG UP ON ME. I had to go through all the steps calling them AGAIN, and luckily paired with a different representative. She wasn't any better, and was impossible to understand through mumbling and accent. Not her fault, but very irritating especially after the first attempt.

I was fortunate to find my lost phone. Although I filed the claim, I returned the replacement after I called Asurion to confirm how to complete the return. I was informed that my deductible would be refunded to my credit card & was told to return just the phone and keep everything else. Thank you for all your help!!

So I went through Asurion to get a replacement phone for my broken phone. The only good part of the whole deal was the timely delivery, other than that I am very dissatisfied with the replacement phone. The phone they sent me was a refurbished phone in which the touchscreen sensor did not work therefore I have to use the stylus instead of my finger. I emailed Asurion with a feedback and still have yet to hear anything back from them.

My daughter broke her phone. Called Asurion and paid her deductible - got a new phone the next day. Very fair, fast and efficient. This is the second time I have used Asurion. When my phone was stolen I used the same process and was quite pleased.

Was a very easy process. Just followed the clear, simple instructions. The most complicated part is making sure you remove the old phone from the Cloud account if you have an Apple product. The new phone arrived within a day, put the old phone in the mail pouch & dropped it in the mail. Worth it when you have teenagers.

I bought a TV and it came with expensive headphones. The headphones broke and they will not cover them. This is after I called and they told me they would cover them, but they are under manufacture warranty. I called Samsung and they would not help me as the original box had no SKU. So when the manufacture warranty expired, Asurion said no, they are not covered and are considered an accessories and that it was stated under terms.

I reported a lost phone on a Friday evening. The person I spoke to was friendly, professional and made the whole process easy for me. I received my replacement phone the very next morning (on a Saturday); delivered right to my door. Amazing service!!

The replacement phone is spot on. Absolutely great replacement phone. I can not tell if it is brand new or not!!! Great job. The charger that you send with it is terrible. My phone gives me an error and uses power faster than the charger can "recharge" the phone.

I received the replacement phone in a very timely manner. Everyone that I talked with about getting the replacement was extremely helpful and the step by step instructions were great. The only thing I had a problem with was the earbuds that came with the replacement, they do not work correctly. The earbuds have a lot of feedback and just don't work. Other than that I was pleased. Thank you...

Y'all have fast service. I would most definitely recommend you guys to a friend. My phone arrived promptly... it is most definitely appreciated. Asurion's employees are definitely helpful in tracking shipments as well. Thank you so much for your time.

The process was easy and quick. The person at Verizon was very helpful and knowledgeable. I am very glad I signed up for the insurance. I would recommend that anyone buying a device take out the insurance. These things happen no matter how careful you are.

We got the new tablet the next day and the online portion was ok. Having to pay $49 was not as bad $99 which is great and the upgrade was even better. What I don't understand why was fixing my tablet cheaper than son's? His is $100, mine is half the price (not that I am complaining, however, I would like to have my tablet to use instead of letting him play on mine and I got without). Thanks :-D

The Asurion representatives provided great customer service. They were friendly and tried their best to satisfy you. I called for a replacement phone. However first replacement phone camera did not work. Asurion sent another phone timely and it is working properly.

I have total mobile protection plan just for a small monthly payment but save big money on prepare or replace later! Easy to file a claim, fast and free shipping! Will recommend to family members and friends about buying insurance protection from Asurion.

Overall good experience. Customer service was great over the phone and at the Verizon store. Received replacement in a timely manner. Would have given the 5 star rating if I didn't have to return the phone. Which was not holding a charge. In other words I had to return a replacement phone and receive another one. Thank you.

Transaction went smoothly and accurately. The new phone arrives within 24 hours which I had doubts that it would. This is the second experience I have had with them. The previous transaction was the same. Quick and accurate. I am very pleased.

Original phone lost any picture on screen. Another arrived next day, thank you for the quick service. It was for my college son, who runs his whole life off his phone. Again thank you for the quick service and delivery of new phone.

When placing the claim was handled easily without issue. The website was very user friendly and walked me through the process step by step. Our new phone was shipped quickly and the easy return of broken phone was a plus. Thank you for your assistance in replacing our broken phone. The only downside is the deductible since we have paid insurance for two years and never have used it. That should be considered in the deductible. We have paid enough insurance to cover the cost of a brand new phone. This is something that would be very helpful, however, I am hopeful that we never have to use our insurance again.

I received a replacement phone but it did not hold the charge. I was sent another phone but the screen did not respond. So, I was sent another phone and all is good! The people I spoke with were friendly and helpful and the service was very good. The phones came quickly and the returns were easy.

I think the service is great and efficient with the overnight shipping. I know all that is costly, but between the monthly cost and then the co-pays it seems a bit expensive. Would rather have a bit higher monthly cost and no or low co-pay.

My cell phone was stolen around 7:30 pm at work. I called Asurion after returning home from work and spoke to them approximately around 10:15 p.m. The man I spoke with assured me that I would have my new phone by noon the next day. Sure enough the UPS man pulled up a little bit before noon and delivered my new phone. I couldn't be more pleased with this company!

I completed the online form to initiate the exchange process. I was so surprised to have the refurbished replacement unit at my front door the very next day. The device was the exact iPhone model that I owned, in excellent condition. The setup was super easy, but we did get a bit of help from VZW. We returned our damaged unit in the packaging provided to us. It was all fast and easy, a very positive experience.

I have had several refurbished iPhones from Asurion. They are all horrible. Currently I attempted to return a refurbished phone with a malfunctioning battery (they all have malfunctioning batteries). I was told that if there was evidence that the phone had been dropped they would not replace the phone. My phone has a ding from being dropped. Please tell me who has never dropped their phone? A dropped phone has NOTHING to do with a malfunctioning battery on a refurbished phone. I paid my $150 deductible and continue to pay monthly insurance premium. I view this as a scam so that Asurion does not have to stand by their insurance, and an excuse to collect another $150 deductible to get another lousy refurbished phone. I will be filing a complaint with my state attorney general, federal consumer protection bureau & whoever else will listen.

I broke the screen of my Galaxy S7. Fortunately, I had insurance, which I ended paying $150 deductible. Of course, better than buying a new phone from the store. I got the replacement very fast. I sent the broken phone back in the pre-paid envelope and now, I am happy with my phone. Thank Asurion for the great service!

Very unhappy with both Verizon and Asurion. They give me a defective device after opening an account. It is supposed to be NEW. Asurion sent me a "certified refurbished" device and within 5 days...it doesn't work as well. No damage to the device. No drops or scratches, and it's cutting off on me. This is now my third device coming now. And I mentioned to them I want a NEW device. So if it is I will be filing a police report! I don't pay all of this money to get these kind of devices from a company who charges up the butt for their service!

Our company needed to replace a phone that was broken by our CEO. We called Asurion and they helped us replace it quickly and telephone process went smoothly. Asurion sent out the phone the same day, shipped it overnight and we had the new phone in our office the next day. The customer service was top notch and the service was faster than expected! Great job.

You were wonderful and we received the replacement in a timely manner. Please refrain from requiring a signature as we had to take off work to wait for the phone. Other than that, it was a great experience. The call to initiate the replacement was great too.

Asurion processed the claim immediately and had a new phone to our employee in only a couple of days. This is our second or third time using Asurion and it has been great service every time. We recommend their service to all of our employees, friends, and family because of how hassle-free the process is!

I was very upset when my tablet went missing. However, I was relieved that I had the insurance in case this ever happened. I was very pleased with the ease of submitting my claim and the time it took to replace my tablet. Thank you for your outstanding service!

We returned a broken phone and I had "thought" the find my iPhone app was turned off, but it was not... I was given an extra 10 days to get this taken care of so I would not be charged $500.00. Thank you.

I received my replacement phone on a very timely basis. The first phone I received had a defect and would not come on. After calling customer service to report the problem the replacement was here overnight with no problem. Very good customer service and quick replacement that I would highly recommend.

The process was easy in making a claim, and I received my replacement phone within 24 hours as promised. Additionally, I also received a charging cable included with my replacement phone. I would definitely recommend protection with Asurion to a friend.

My phone replacement experience was seamless and simple. Everyone I spoke with was pleasant and knowledgeable and my replacement phone was delivered to me the following day, as promised. I would recommend Asurion as a cell phone insurance provider to everyone.

Cracked screen. Filed a claim and my replacement phone was here. Took it to the Verizon store and was assisted. Very prompt service which is good because everything's in a rush today. Asurion allowed me to possess my replacement phone within 2 weeks.

They sent my phone immediately and I was back up and running in less than 15 hours. They helped me get my phone ready for service that morning. I really enjoyed working with them. In the past it took forever when you had an issue with your phone, not anymore.

From the time I broke my phone till I had a new one was less than 36 hours. I was able to file a claim easily and talk with a representative with no issues. The new phone arrived and I had it setup in no time at all. Thanks to Asurion I was able to get everything back to normal in no time flat.

The claim went much smoother than expected. It didn't make me want to go out and have another phone stolen but it certainly eased my rant about writing the monthly insurance check. Way above average grade for this service. A job well done. I did get something in the box in addition to the phone that I have no idea what it is. I have been meaning to reach back to Verizon but... top of mind... bottom of pile.

This company requires many hoops to jump thru. So, I jumped thru them. 3 times now. They say they will respond within 8 hours. NOPE. For the ridiculous amount I pay for our 4 phones, you'd think it would be more important to them to satisfy a customer. I will be switching to a different insurer as soon (if ever) they send my replacement phone.

Had to wait 2 weeks for my phone since it was back order. I am happy with my phone even though my pen doesn't want to stay in place and is always falling out. Other than that I am happy with my phone. Just wish my pen was flush like my original phone.

Asurion was great. They replaced my phone right away. The online form was easy. Only hiccup was I couldn't activate phone over the phone. Took it to a Verizon dealer and they were able to help me out by activating it. Delivery was two day by FedEx.

When my phone needed a repair, they were going to send me the same phone, however it was not in stock. Instead, they upgraded my phone to a new phone plus gave me all the extras such as wall and car charger, phone case, earpiece, etc. They went all out. Plus, did not have to pay retail price for it, nor did it change my service plan with Verizon. Thank you for a great experience! :)

The screen on my phone got broken and with the coverage and a minimal deductible they replaced my phone. Definitely a lot better than buying a new phone at the full price. I was relieved to have the insurance on my phone especially with Christmas right around the corner.

Even though my phone was on back order, they offered an equivalent replacement. I received an email to complete the claim process and my phone was shipped to my home the very next day, A SATURDAY! Very fast, efficient, good service. I would highly recommend this to anyone.

Replacement phone came the next day in perfect working condition. It was very easy to set up and begin usage as my own phone. I would recommend this service to anyone! I was like informed at every step of the process and given great instructions as to how complete my insurance claim and receive my new device.

Very happy, when they found out they had no more refurbished cell phones in stock they forgot to notify me. Verizon called and they sent a new one next day. Mine was hung up in system. I'm very happy. Thank you asurion and Verizon.

Great help with my insurance claim. Thanks you for making it easy. I would tell my friend and family to use this insurance on their phones. It's nice to have the peace of mind when buying a phone. Thanks again for your help.

This was the first time I had replace a phone and had a great experience with the whole process from start to finish. While I hope this doesn't happen again, I have the peace of mind knowing that I am covered.

I had experienced disappointment in past warranty type experiences... But this time... filing a claim was simple. I received the replacement device promptly. The deductible was what I expected. Couldn't ask for more. And in warranty/insurance, that is commendable. Kudos.

Service was very quick and customer service was amazing as always. My request and claim was met very quickly. I would recommend your services anytime. Your associates were kind and pleasant. You guys are definitely doing everything right. Keep up the good work.

Insurance claim - I was very disappointed because of the length of time it took to get another phone! It took almost 2 weeks to get another one. For the price I had to pay I feel they should keep phones in Stock!

Excellent service. Called Asurion agent to tell them my iPhone was broken. They explained exactly how to send in old phone after getting the new phone. The new phone came in one day. There was a deductible of $149. The new phone works great and came with a nice charger. Thanks Asurion.

Great response, always dependable, easy to use website. I have been several claims with this company and they are improving the interactive website every time that I have had to use them. Kudos for your effort, please continue to improve.

You guys are awesome. So thankful for your help. I work in law enforcement and absolutely have to have my phone. In today's world of technology we have become reliant upon things. You guys made my job a lot easier. Thank you.

The tech was knowledgeable, friendly and prompt. I will definitely recommend to anyone. Thanks for the great experience. There was a problem with the part that came in. The tech handled the problem quickly and professionally. Never knew it would be this easy and hassle free to repair the broken screen for my phone. Thank you.

Received my phone the next day. Phone works great. Only down fall was the packaging to send broken phone. It was a small envelope prepaid shipping of course, but it just seemed easy for others to steal the phone on the way back to the company. Idk - just a thought.

Even though my phone went backorder it was shipped quickly once it became available. I received a new phone and the process was fairly easy. Don't want to go through this again but if I do it's nice to know it can be done if necessary. I am satisfied with the process. Thanks.

The agents who helped me with my situation were very attentive, very concerned and assured me that my device would be to my home within 24hrs. I received my device the very next day. So very happy with this company. Thanks again for your help.

I was able to complete the replacement online without even speaking to a customer Assistance. Once I received RA Number (request assistance) the process was simple and self-explanatory. Was happy with very quick and efficient process. Thank you.

I recently had to submit an insurance claim to order a new phone. I was pleasantly surprised at the ease of the process and very pleased at the customer service I received. The replacement phone I received was a brand new phone, and the exact model, color, and GB memory of my original. Thank you Asurion!

Asurion provides a very easy claim process. The staff member over the phone was very courteous and accommodating. The phone was delivered within 24 hours of completion of the claim and the deductible was very reasonable. Thank you for the great customer service and making the claim process hassle free.

Support person was on the call was very efficient and effective. He ordered a new remote and said it would arrive in a few days. My new remote arrived in a few days - as promised and it solved my problem.

My iPhone 6s screen cracked and I received the replacement in 48 hours. I brought it to the Verizon store and they transferred all my data and returned the damaged iPhone for me. Seamless process from the initial claim made at Verizon to the replacement.

The first one sent was defective so we had to send for another one. It was frustrating not having my phone plus I had to contact others via landline and it wasn't my cup of tea. I have a small business and when you are without a phone where all of your contacts are is unpleasant.

The phone was accidentally left on top of the car and when the car drove off the phone dropped to the pavement. I called Asurion and the person was very nice. I paid the deductible and they sent me a replacement phone the next day.

The phone I had just received wouldn't charge so I had to get another one. The new phone I received seems to working fine for now. I don't have any problems when I call about my claims. The phone always come the next day which is a good thing. Love having Asurion to get my claims.

I was extremely pleased with the service provided by Asurion. I dropped my phone and cracked the screen on my Samsung s6 edge plus and filed the claim. It was 150 to replace with a new phone. Since I use my phone for work and home, this is so well worth it to me! Without the insurance, I would not have been able to afford to replace my screen. I received my phone the next day, took it in to swap over my data and shipped my old phone back in the prepaid envelope. Easy as that!

My son drop his phone running across the road getting to the airport to catch his flight, drop his phone and a few cars ran over it breaking it up. At first Asurion wanted the broken parts back but Steven threw the parts away. He didn't realize he should have kept the pieces. Asurion waive that so the phone got replaced finally. Thank you.

Easy to contact and submit a claim. Quick turnaround time to get the new device. Easy and clear instructions on how to return the damaged device. Needed some guidance on removing find my iPhone and was able to receive that help so it could be done correctly.

I am very angry and highly upset with Asurion first problem was trying to get my shipping label. Asurion webpage was down for two days. I called several times. No one knew what was going on with the webpage and then finally by the 5th call they were aware of the problem and didn't know what was going on after two days I received my shipping label. This is my second week on my claim and I still haven't received my reimbursement email. I called yesterday and this was the second time calling to check on it she told me that she would manually send it and it would take another 24-72 hrs.

All well that ends well. Started out a bit frustrated because the "find my phone" must be turned off on the iPhone before being returned. My son did so on current account, but apparently he had to go back to his college days (6 yrs ago) to turn off find my phone from that account... frustrating with a $500 charge threat if it didn't happen within 10 days. Got it taken care and all is good. My son received his replacement phone promptly.

Thanks for the upgrade. Even though my old iPad no longer in stock, you send me the latest iPad. Thanks again. Thanks for the easy shipping and handling. It was very convenient. The customer service was supported and great in answering all my question.

Cracked screen on phone - I was very impressed with the speed of replacement being received and the simplicity of website to file the claim. I filed online around 8:00pm one night and received the replacement phone around 11:00am the very next day!!! I've told everyone I know.

You done everything you could to make transition go smooth and simple. Thank you and look forward to doing business with you again. Have a merry christmas and a happy new year. And I would recommend your company to a friend.

My daughter was using the phone and it slipped out of her hand and smacked the edge of a curb. Now most people say "well that looks like you cracked a screen." But this literally destroyed the phone. Hit the right spot and exploded it. Well with my daughter crying, I took her to the Verizon store. Said "what happened?" And poof... like magic, a new phone was to us the very next day. Freaking awesome. No more crying kid.

Everyone was super nice on the phone. The initial phone was lost in transport, the second phone was missing the imei number and couldnt be set up. But the third phone has been great. It's true what they say - third time's the charm! Seriously though - all the folks I spoke with on the phone, and there were several, went out of their way to be helpful, extremely understanding and so patient with the frustration I was experiencing. They worked quickly to make sure I had a new phone in hand as soon as possible.

My phone was on back order and I had to wait almost a week to get another one. Good thing only my screen was cracked and was still able to use. I did receive a new phone vs a refurbished which is a good thing but they should have been more aware of its situation and had more available.

I have no complaints. I made the claim and even though they did not have a replacement in stock, they kept me informed daily in the progress of obtaining one. A few days later it came in and the next day I had it. No fuss or problems which is how I like it.

Phone arrives on time as info was directed to me. Thank you for your fast service. Really appreciate taking care of a valued customer. Bluetooth is working fine again and can utilized the hands free option while driving and using all other bluetooth devices with it. Thanks again. Have a Happy Holiday!

After breaking my phone somehow, it was in an otter box and was screen protected! So it broke and I was really upset but then I get a new phone and now I am happy. It came in about 24 hours a little more but it's ok. I got a phone, it works and I is happy.

The deductible was high for replacing a phone but I got a new looking phone and it was really quick shipping and delivery. I'm glad I had insurance with Asurion for my phone because I don't know what I would have done without it. Thank you Asurion!

I had a wonderful and easy communication with the customer service rep at Asurion the day I lost my phone. It was quick, informative and no hassle. I'm so happy I pay for the insurance on my phone. It's so worth it. Thank you.

iPhone 6 plus stopped working suddenly and had the iTunes plug screen up. Even if we plugged it into iTunes, nothing happened. The customer service representative was very helpful, very courteous, and knowledgeable. Took time out to explain everything to me.

I'd like to thank you for the quick and great service provided while replacing my cellphone. I'll continue with your service in the future. I'd also recommend your service to anyone. The process in replacing my broken phone was easy... A few clicks and a new one was on its way, then when the new one arrived all I had to do is place my broken one minus the battery, SIM card, & memory card in a prepaid envelope and place it in the mail.

I use my phone for work so when I cracked the screen I thought I would be without a phone for a while but Asurion took good care of me. I got my replacement phone within the week and it works perfect. The people I had to deal with were very helpful and knowledgeable. Thanks for doing a great job.

I contacted Asurion when my phone didn't want to charge. I had to file a claim. It was easy and fast. The phone that I wanted wasn't available when I wanted it. They let me know the phone I wanted was available.

Thank you for providing me with great service. Can you please email me back and let me know if you got the phone??? Returned? Thanks. The representative was very understanding when I lost my phone. Thank you again.

I was satisfied with the service received from Asurion. They promised I would receive the equipment and the timeline was exact. The instructions for returning equipment were easy to follow. The total process made my life easier, since I cannot function without my phone.

Great service, would have been better for me if there was a model upgrade option. My phone was very old and my deductible could have been better spent on a more modern phone model. Your deductible should decrease or monthly premium as the phone ages. The replacement phone was not worth $150 plus several years premium.

This is real simple... My phone was pick-pocketed on a Friday. I reported it to the police then called Asurion on Saturday. They delivered my replacement phone on Monday. Now that's excellent service. One would be foolish not to get this insurance. The fee is small and the convenience of getting my phone back so quickly was worth a whole lot more.

My son's phone was lost or stolen. Asurion helped with everything quick and easy. My son received his phone quickly. I would recommend the insurance if you have younger children or in my case young adult that is hard on phones.

Was very pleased with the speed in getting my replacement. Next Day delivery meant a lot since I have a brain injured son in a group home and that was my only means of communication. Representative was very courteous. Thank you.

Asurion 3 year warranty from Walmart for their lawnmowers is junk. They state that they will repair your lawnmower with 72 hours or your money back. I have been dealing with them for 2 weeks now and no results. Stay away from this warranty.

We received a replacement phone really quickly and it is working fine for my son. I did send the old one back the next day and about a week later I was notified to send it back. Maybe it crossed in the mail, I believe you have received it now. Haven't heard anything else. Thank you very much. Merry Christmas and Happy New Year!!

My phone glass cracked. You replaced it X's 2 then you send an email telling me that your policy states that if your phone is broken with an given time frame you discontinued me! That is some poor business!! I will not return for service, and everyone that I know I will PASS on this experience!! And tell them to "go" to another carrier!! As I will too.

I always receive great service when I file a loss claim with Asurion! Fast, trouble free service!!!! The replacement comes the very next day and is always in top shape for use! I will always, always, always carry Asurion coverage on my smart phones!

The services were prompt, efficient and timely. As a result we are highly satisfied and we recommend Asurion Insurance services to friends and family members. It is inconceivable not to have replacement insurance, if you value your merchandise.

Very simple and easy submission process. Will always cover our merchandise with this insurance. Return process was simple. Easy mailing out. Recommended to all to make sure you get the inexpensive coverage on each phone. Everything is done online.

The phone call was pleasant. I did not have any difficulty with associate. They were very helpful. The associate put me on hold and had a very quick response. My phone arrived the next day. It was packed very well. I overall had a great experience.

It was a very pleasant experience. Staff was super helpful and I received the new device in a timely manner! Doing the claim online was easy, efficient, and effective. I also had to call just to clarify a certain situation and I was reassured which made me feel comfortable and satisfied.

My experience with Asurion was good this go around. I have used them in the past. The only thing that I don't like is that they call you and call you about a million times to make sure that you have returned the damaged phone or else they will charge you for it. They do this even after you track that they have received the phone. It can get a bit annoying.

My claim went as well as I expected. Paid the deductible, got the replacement, spent hours backing up old phone and transferring, started using replacement phone. Outside of making certain that I was able to shut off the "find my phone" feature. It was a piece of cake.

I contacted Asurion because my phone was damaged beyond repair. I received a replacement phone quickly through a very easy process! The phone was exactly what I owned before and works perfectly. There were no problems and the whole experience was easy and quick. Thank you!

My son's phone was stolen and Asurion replaced it right away. The replacement phone had issues with the SIM card reader. I called Asurion and they replaced it immediately. In the end I was very happy with the prompt and courteous service. Thanks.

Fast and reliable service... My phone was stolen at work. I got off 15 mins before they closed and they still had a new phone at my door the next morning by 10am. They were super friendly and helpful. They also made sure to double check all the info.

This was a great experience. Fast service and no issues with replacement phone. I called one time and had everything I needed taken care of. I received the replacement phone and with the envelope to send in the cracked one. Everything went very smooth.

My son's phone was lost and Asurion gave us a new replacement in a very timely manner. The process was very easy to go through. Asurion explained all of the steps necessary to make a replacement transaction happen. I will continue to use Asurion and recommend their coverage to others.

The whole process with putting a claim in, ordering and receiving my phone went very smoothly. I was very happy with the service that I received. The transaction was also very quick and easy. Thank you very much. I'm hoping I do not have any more problems with my phone but if I do I know everything will get handled correctly.

The first few times I called trying to replace my phone, I was not happy. I finally got someone I loved. I wish I could remember her name. She was so helpful. No one told us you could get the information they needed from Verizon, and I called at least 3 times before her. Then they told me I waited too long and couldn't replace the phone. I was not happy. But, she finally helped and I was so relieved!!

I reported my problem late one evening. Less than 24 hours later I have a brand new phone delivered to my front door. I wanted to say thank you very much for the prompt service. I actually waited several weeks before I reported the problem. If I had of known I would've done it a lot sooner.

Great service and they were very quick to have my replacement phone within 24 hours. Simply filled out the information as best as I could and had no issues or troubles. I am highly satisfied and thankful that I insured through Asurion.

I am very pleased with the help I received with this claim of the replacement of the phone. The customer service was very helpful with the website. I just wished it wasn't so expensive for the phone concerning the deductible. When you pay for the insurance the deductible shouldn't be so much.

I received very good service from the supervisor I spoke with at the time. When I primarily spoke with the representative, she was not as willing to help me. In fact she insisted there was nothing that could be done to help me. Thank goodness for your kind and willing supervisor. As for the phone itself, the charger barely fits the phone... I am not using it. I am using an extra one I had for fear of stripping the inside AND the charger indicator does not show me if the phone is charging. Dissatisfaction with this phone.

It was easy to call in to the call center and request another phone. The replacement cell phone came quickly and the instructions to set up the phone were easy to follow. The instructions to return process were easy to follow and to send.

Everything from my phone call to Asurion until I put my damaged phone in the mail was handled perfectly. The customer service representative was very cordial and professional. The company was also very prompt in replacing our broken phone. It was a VERY good experience.