Asurion Reviews

I filed a claim easily and received my replacement phone promptly. I have used Asurion as long as I've been a Verizon Wireless customer. Asurion is efficient, effortless, intuitive company to deal with when it comes to filing a replacement claim. The pricing for various insurance protection options is reasonable and the coverage options are extensive enough to justify the cost.

I Called to report that we had a damaged phone. The person on the phone was very helpful. It was very easy to work with Asurion. They gave me all the information I needed then sent us e-mails. After all the paperwork was finished Within a few days we received a new phone. It was a great experience. Thank You.

They were quick to take care of the problem and issue me a new tablet when my screen for broke. I had my new tablet in record time. It arrived at my door in less than 24 hours from my calling to register the complaint and ask for a new tablet to be ship. They were absolutely fabulous.

Quick, easy and fast. Received phone within 24 hours. Well worth it. Apparently giving praise in this few of words won't work. Almost took a star off because they won't let me be concise. But I won't. Thanks for the new phone!

The process was simple. It was easy to request and send back. They didn't ask too many questions. They gave me my same phone. Phone came very fast. I am glad that I went with this company to insure my phone. Plus the price wasn't too bad.

I had an issue with my phone which the carrier (Verizon) could not repair. Asurion took care of the problem immediately. The one area of concern is the call in service. It was impossible for me to handle this by phone. The internet based function was very quick, but some people may not feel comfortable doing it that way.

The phone was replaced without any problems and in a timely manner, even with it being a holiday weekend. I had no trouble sending back my damaged phone. The interface to receive a new phone was easy to fill out and submit.

Asurion has always been a great company to have around when consumer need their device within 24 hrs after the loss or damaged. Asurion has always been perfect with their shipment to arrive on time as they promised us within 24 hrs period. Thank you for being around to serve all of us when we need Asurion.

Lost iPhone at the mall while shopping for Christmas and it was replaced within 24 hours! Great service!! I would like it to be a less expensive deductible to replace the phone because I am already paying for the monthly insurance. Overall very happy!

The service representative was courteous and professional. The only problem was that I would have preferred getting the same kind of phone that was damaged instead of the one that was sent. The model phone that was damaged and wanted a like replacement for was not in stock.

My phone is on my wife's account. Once I found out from the Verizon Store where I purchased the phone, that this is handled through the insurance that we purchased, I contacted ASURION via email, filled out the form and submitted the claim. Within a day or two, they replied that my claim was approved, however this particular phone was out of stock. As soon as it became available (only a few days later) it was in the mailbox! So, for the first time I ever had to do this, the learning curve was easy. The only disappointment was at the Verizon Store. The only assistance they would give me was to change the SIM card. Transferring programs, data, etc, from my damaged phone to the replacement phone was up to me to figure out.

Take time at the beginning, start the claim is not easy, mostly if you never been doing this kind of experience before, but once you start it's become easy and faster. The chat support - it's the best, believe it or not, I'll start been frustrated with the process until the chat support help me and solve everything.

The agent I spoke to was wonderful! She was professional and very cordial. She helped me immediately, explained everything, and got a new phone to me the next day. It was a fabulous customer service experience. She is a great example of what customer service is all about!

I'm just happy I was able to file a claim and get my phone back. It took a while but at the end it was worth the wait. Thank you. The representative were very professional handling my claim and I was able to get my phone replace when I needed it. I would like to say thanks for your professionalism regarding my claim and I'm glad my phone was ready when I needed it.

Asurion was speedy and professional with the shipping of a new phone. The directions were clear other than we had trouble on shutting off the phone since it was broken. We had to do a little research to figure out how to do this but was successful. Thank you for your product.

I wasn't on hold forever when I called which was a major plus. And I actually got to talk to a human! She was very helpful and the process was easy. My phone disappeared at work and I was looking to replace it. I received the phone within 48 hours and the setup instructions were quick and easy. Thanks!!

Knowing how stressful the holiday/Christmas season can be, having your phone stolen during this time of year only adds to this stress. Filing a claim thru Asurion for a phone replacement was seamless. Customer service was great. The Asurion representative assured the new phone would be delivered as soon as possible.

I was able to get a new phone within a couple of days. It minimalized the disruption to my life. My phone had water damage and I needed a new one pronto. I sent the old one in and received the new one quickly. Thanks Asurion.

Everything was great. Except for the hold time other than that perfect... We are very glad that we have the insurance. Thank you. I always recommend the insurance. I am happy the way it was handled.

I only had my Samsung Galaxy 7 Edge, 2 weeks when it slipped into the recliner I was sitting in. In my effort to get it, it was lodged in such a way that the screen broke. I had purchased a screen saver but had not received it yet. I was so impressed with the service in replacing the phone. I told many of my friends about my experience, thank you.

I called and filed a claim on my son's phone because it was stolen. You replaced it quickly with no hassle. I am extremely pleased with your service. Thank you and keep up the great work!! I will definitely be using your service when it is time for me to upgrade my phone.

Fast and easy, very pleased! When I called, the claim dept handled everything efficiently and I wasn't on hold for a very long time. I received my phone quickly and was able to set it up using the guide provided. It didn't take long and I was able to easily understand the process.

I submitted a claim a week and a half after damage (phone still worked for a while), and we had a new one in two days. The price is fair for a replacement iPhone, and I love that we can now submit more than one claim a year if need be. I'm sure we'll need to with 2 teenagers on our plan! Thanks, Asurion!

I have had Asurion insurance for many years and when a claim was made they were very helpful in assisting me through their process. The response time in providing a replacement has been overnight. If there is one thing that I could change would be having to be home to sign for the new phone. I missed UPS two days in a row as they actually were trying to deliver after hours and never rang the doorbell or knocked so I could hear them.

Our daughter's phone shattered and stopped working altogether. Went to Verizon and they told us to turn it into you. You replaced it within days!! Your form was super easy to fill out. Will refer your insurance company to all my friends and family.

After first replacing my phone with a refurbished version of mine and having it not work the way I needed due to a bad battery life, they replaced it with an upgrade, brand new, in the box! I went from a Galaxy S6 edge to an S7 edge at no extra cost. This surely exceeded my expectations! Everyone I spoke to was pleasant and easy to talk to. Fantastic! 5 stars!

My second phone disappeared about 2 months before I called. I talk to the real nice representative got my problem worked out. Within a week or ten days my new phone was in the mail. I never had any problems. They took care of everything and got my new phone to me. It is one I don't use very much. It is a second line. They are great folks. I would recommend them anytime.

I am very happy with the experience I had during the claim process with Asurion. Thank you for the quick delivery and easy claim process. The phone is great and the service as well. I do recommend other family and friends to insure their phones through Asurion.

It's was not the first phone I have broken won't be the last I'm sure. You have always come through even when Verizon won't. Thanks for everything you have done. The best ins. I've played for. Never a hassle when I call.

I appreciate the speed on which you replaced my cell. I have old pics on the old cell that I have tried to download. However, the port that is for recharging the battery or transferring the pics to my PC is not making a connection with the plugs I have tried. Therefore I can't download the pics which are important to me. Once I get this issue working I will be happy to send back the old cell to you. Until then I am keeping the cell due to the above issue. Please advise the Adam from your process technology of this. Thank you.

I was very happy that my phone was delivered to me on the other side of the country fast and without any complications. The customer service was very helpful as well as pleasant to deal with. I will recommend insuring any phone with Asurion.

Response to my claim for a replacement phone was fast and efficient. I was pleasantly surprised to have my new phone in hand in less than 24 hours of filing a claim. I would recommend this service to friends and family. Well worth the price of the coverage and the discounted price for a new phone.

iPhones were not in stock for a week. I had to wait longer for it when I really need iPhone for my job. That is inconvenience for me. Hope it will not happen again. I am thinking about switch other insurance when I get new iPhone next year. Thank you.

Losing my phone was frustrating and concerning and then I remembered I have insurance and logging on to phoneclaim.com and within minutes my claim was done and my phone arrived next day! Thank you Asurion. I will definitely recommend to my friends.

I busted my screen and called Asurion for a replacement. It took about 3 minutes total and I had a new phone by noon the next day. It is nice to see a company out there that still had good friendly people with fast service. Great service overall! Thanks!

My phone was damaged late one afternoon. I went online to file a claim later that evening and I had my new phone delivered the next morning. Very satisfied with this insurance. Their customer service representatives were also very helpful when I called and spoke with a live person.

I lost my phone. I don't think it was stolen, but when I went to make a call it was gone. I looked for it - no luck. My friends made fun of me for paying extra for the loss, damaged phone insurance. I'm glad I did! The local Verizon store helped me with all the paperwork, and I received a perfectly acceptable replacement almost overnight.

I love having Asurion for my phone insurance. Also great and quick service. It is definitely worth the money. My pocket replacement was brand new, and I love it. It also was great having a direct link to Verizon to get any quick results. Thank you for everything.

Handled it swiftly and with no issues. We called them on the phone and explain the phone was lost and weren't able to contact it. The phone must have died if it was within hearing distance. We received a phone within 48 hrs.

Was speedy getting it here. Only problem I had was them calling me about not returning the old one. It had been returned dropped in the mail like requested. Assumed it was finally received. No phone calls in a few days. LOL.

The lady who answered my call was very nice very helpful. She answered my questions. She explained to me about the process and the process time. I definitely happy with the service. It's fast and easy to make a claim. The deductible isn't cheap but it's ok.

I was impressed how quick the turnaround time in replacing cell phone. (One full day.) The only confusion and awkwardness was not knowing with more exactness when delivery truck might arrive - and whether item really had to be signed for - or would item be left at doorstep?

I am a Verizon customer using an Apple device. I was given proper information related to the activation of a replacement phone. I am very pleased with the level of customer service provided by Asurion. I would recommend Asurion as a phone insurance provider.

Was extremely happy with my service. Phone was replaced within 24 hours. Excellent service. The website was easy to access and the communication via email was excellent. I was able to track the whereabouts of the phone from start to finish. I highly recommend Asurion. They are a pleasure to work with. Thank you!

Dealing with a lost/stolen phone was frustrating but the Asurion made process more bearable. The replacement phone came quickly as promised. Unfortunately, the exact phone I had would have been a longer wait. But the replacement will do fine.

The service was quick and painless. Shipped fast and was of good new quality. The online claims process was easy to navigate and required minimal input. 150$ for the payment is fair. However I wouldn't pay more than that if the premium went up. Overall it was a simple process. First time used in years with VZ.

You did wonderful. It was a quick experience thank goodness. No one wants to be without their phone again. Thank you. Glad I had Asurion insurance or we would have been stuck. Phone arrived fast even though it was supposedly on back order.

I filed a claim for the 9.7" iPad Pro and the next day I received the 12" iPad Pro. I called customer support about receiving the wrong iPad model and they informed me that they no longer carry the 9.7" models. Really? Even though the 12" iPad Pro is slightly better, the camera on the 9.7" is far superior to that of the 12". That was one of the reasons why I purchased the 9.7" iPad Pro was for the camera. But, anyway, I guess I have to settle for what I got. Also, the rep on the phone knew nothing about the 9.7" versions either.

Our son was on vacation, which he rarely does, and his phone was stolen. That meant he had to spend vacation time with hotel/casino security, then the police trying to get his phone back. This process was a breeze! Happy ending to a crummy situation. Thanks.

I broke my phone on vacation. I called Asurion and reported accident. My new phone was sent the next day. Great service! Unfortunately, I could not get my contacts transferred, but I was grateful to have a phone. Having this insurance saved me from having to pay for a new phone. It also kept me in contact with my business while on vacation.

We have 3 teenagers, so we knew we needed to insure their phones. 2 of my darlings managed to break their phones, but instead of having to pay $700 for a replacement, we called Asurion and had a new phone the next day!

Overall a GOOD experience, it was fast getting the replacement phone sent to my hotel when I was out of town. The only challenge was trying to learn how to unlock the old phone before I returned it to you, other than that, it was a good and swift business relationship. Thanks again.

Asurion was excellent. They handled my claim promptly and efficiently, and I received a replacement phone the following day. I am very satisfied with my experience with Asurion. I have used them numerous times, as I have five family members with cell phones insured through Asurion.

This company is terrible. The glass on my rose iPhone 6s Plus cracked a few months ago and they would only replace it with a space gray phone. They came out with a program to replace the glass this month and now they say they won't replace the glass because they're too busy. They still can replace the phone with the ugly space gray. We've wasted about $200 on insurance thus far. Ripoff.

I reported my iPad missing one afternoon and a replacement was in the mail immediately. Then, a third visit to a suspect restaurant yielded the lost iPad. I reported that to a Asurion first thing the next morning and was walked through steps to return the replacement. Every contact I had with a Asurion staff was professional, friendly, and very helpful. I am so glad I have your service.

I had my phone stolen and it was replaced very easily, hassle free!!! My new phone arrived very quickly and I was pleased with the customer service I received! I am definitely glad I had my phone insured when I purchased it.

My son's phone broke while he was studying abroad. We were able to get him a new phone and received an extension for returning his old phone. Truly appreciate all of the understanding and help we received. We received excellent customer service each time we called.

It was very easy, simple and fast service. Would recommend this service to anyone who lose and damages a phone on a frequent basis. Our repairman always damages his phone and with insurance we are able to replace it with no charge. Great Services.

Fast, easy replacement. Only difficulty was "verifying" that the phone was on the account at the time of the incident. Finally, had to get Verizon to call Asurion. Appears to be a "lag" between phone carrier and Asurion. After that, remainder of transaction was smooth.

Asurion replaced my son's cell phone after it had been stolen. I had used Asurion in the past for broken or damaged equipment, but never had one replaced without having a trade-in. Regardless, the process was still quick and easy. Very good customer service.

Thank you so much for all the help that you guys gave me. The phone came in perfect conditions and I am very pleased with everything you guys did for me. It came fast just as you guys said. Thanks again for everything. I am very pleased. Thank you.

My granddaughter's phone was dropped and broken. I filed a claim, which was very easy to do, and they shipped a new phone out the very next day. I'm very happy that I had this insurance! Asurion is very easy to do business with.

My phone was replaced within 3 business days. And the instructions were easy to follow on returning my old phone. I'm very happy with Asurion and the associate who helped me at the store. I don't understand why they send a FedEx box with a UPS sticker for returning, but the associate assured me it was OK to return it that way. Very helpful information!

Had no problem getting another phone. It came the following day after reporting the problem. Automated machine was wonderful just like speaking to a person. I felt comfortable using the machine a little nervous at first. The service was great and very easy. I have NO complaints.

I received my replacement phone overnight after my initial request. I should never have waited that long after my screen was damaged. The process was fast and easy and efficient. I would definitely continue to insure my phone with Asurion!!

iPhone stopped working. Could not make or receive calls or messages. Spoke to a representative and another one was sent out right away. I received a replacement the next day. My experience with Asurion was hassle and stress-free. Thanks for making it easy.

Very pleased with how quick and easy this was. I had my new phone the next day. Only took a few minutes online filling things out. I had a claim 12 years ago and it took an hour to finally get things going. Highly recommend Asurion.

The performance of services was commendable! The lady who managed the case was prompt and courteous and I had a replacement unit on Monday. The saleslady at the Verizon store gave me the telephone number and started my case there. I expected a hassle - there was no hassle. Job well done!

I recently dropped my phone in the spa and was told by Verizon that that could exchange it for a new one. They neglected to tell me that I would be going into a new contact at 33.00 a month. They said it was the same as using the insurance. When I realized what had happened and tried to correct it. I now had to pay a 35.00 restocking fee. I filed a claim with Asurion and they were very understanding and helpful with my situation. I had been told by Verizon to tell Asurion that I lost the phone because they could not give me my phone back. I couldn't sign my name to a lie, so I called Asurion and told them what had happen and they replaced my phone. I was very happy and they even gave me an galaxy 7. Thanksgiving you Asurion.

Service was fast and efficient. Order was exactly right. Have 14 business phones, all covered. Will continue coverage indefinitely. Have been customer for many years. Have always had great service in timely manner. I cannot say enough to fill this box.

I received a replacement phone extremely quickly after filing my claim. Process was easy. I didn't like 2 things. First, the deductible is much higher than ever ($149). Second, they ship you a refurbished unit. The unit works fine but for my money, I would have liked new.

The process was smooth and fast. I was disappointed by the high deductible after paying premiums the past year. I would have thought the new phone would not cost so much out of pocket. I have to admit, the $200 was a surprise. The plan was not presented that way when I signed up for it.

I have had several encounters with this company. Everything has been going just great. Wonderful customer service, speedy deliveries. Only one concern... seeing that you do repair 8-inch tablets it would be nice if you had the return package sizes to mail it back off into.

One of my phones was stolen and Asurion was great to deal with. They processed my claim quickly and efficiently. I was a little concerned on how long I would be without a phone but was surprised when it showed up the next day. Nice work. Thanks.

We received a replacement phone in a timely manner. My daughter was not happy with the condition of the phone. She called and another replacement was sent and received. The 2nd phone seems to be working fine -- so far. I appreciate the service though wasn't pleased with the replacement cost after making monthly payments and receiving a refurbished phone.

I'm extremely satisfied with this unit. It is way better than the one I had before. It works! I can type messages with ease and camera is useful. I can focus and take decent pictures, the only issue is that there are incidents when phone does not ring properly as you would expect according to people who call me.

My cell phone was stolen and Asurion was contacted, and my claim was handled with promptness. Staff were very courteous and helpful. I would recommend everyone to use this service if they ever needed to. Once my claim was received my new cell phone was received the next day.

The replacement process was well organized and easily understood. The deductible amount seemed rather high when taking into consideration the monthly fee. Service was great, though. A refurbished phone could have been purchased for a lesser amount than a year's insurance premium and the deductible amount.

I was very pleased with the service that I received. It was easy to file the claim and send back my broken device. The phone even arrived earlier than they said. Two thumbs up!! If I knew it was going to be this easy I would have used my warranty awhile ago.

Excellent service, I did not have any problems with the insurance claim people. Customer service was very knowledgeable and completely understanding about getting a replacement for the damaged phone. I was very pleased with the courteous of this company. Thanks for all that you did and I was very happy after all of the drama with having a damaged phone. Thanks again.

I had superb customer interaction with the person I spoke to. Getting through to this person was frustrating, but once I was properly routed she was a pleasure. Look forward to a continued good relationship with Asurion and I will recommend your service to others.

I received phones that were defective twice but then Asurion sent me a new phone. So although it was somewhat of a hassle in the end I am quite satisfied. So I would recommend Asurion to those that would be interested in insurance.

With three active teenage boys, we've had our fair share of cellphone-related claims. Asurion comes through every time with lightening fast replacement and amazing customer service. The deductible is low, and nothing compared to a full-price replacement of a phone!

This company is one big FRAUD!!! I enrolled to through ATT to protect my son's phone from happened accidents with his new phone. When my son accidentally dropped his phone and damaged the screen, I decided to use my insurance protection with Asurion. When I received the replacement I was shocked. Some refurbished, suspicious device named cell phone 6. I send whatever Asurion supplied back and asked close the case and cancel my insurance. But it was just a start of a nightmare when I received a bill from ATT to pay $225 deductible. Then it followed endless exhausting conversations with ATT representatives and Asurion. Finally Asurion promised to refund deductible in two billing cycles, 19 December as they said. Nothing!!! No money!!! Fraud!!! Stay away from them!!!

It was incredibly easy to place a claim online. I had a new phone in less than a day. The instructions for returning everything were also very clear. Paying for insurance usually feels like a burden but I dare say that I am glad we have Asurion backing us in case anything unexpected happens.

Had a great experience with Asurion! So glad I had this coverage on my daughter's phone. The replacement was overnighted to me and the return process was simple. I was very satisfied with the process. I would highly recommend this program to others.

Having recently experienced two very aggravating experiences involving damage to and the theft of my phone, I was much more than pleasantly surprised with the phone replacement process via Asurion. It was quick, easy, and I received my replacements in LESS THAN 24 HOURS. This is one of the few times I can say my experience with an insurance company was OUTSTANDING!! I have not only highly recommended to everyone and anyone who will listen to insure their new devices but to out Asurion specifically. You are the absolute BEST!! Thank you for making a couple of "unpleasants" turn into positives. Happy Holidays to you!!

I lost my phone on a Saturday. I put through the online claim on Saturday night. Asurion told me my replacement phone would be delivered in 2 days - not 2 business days. That meant it would be processed and hit the shipper on Sunday! On Monday, my phone arrived at my office, with a new sim card, all ready to go. It was fabulous.

I received my device exactly when I thought I would! It was in excellent condition, and the instructions were very clear! I didn't have any problems, I was very pleased with the service and how everything went. Thank you guys for your excellent service!

Your service is excellent!! I have worked with you twice with iPad concerns. I was moving when you sent me my iPad this time. Your email reminders & patience were helpful in me making sure that I returned my item to you.

I am a bit concerned. I unlocked the phone when requested. I followed the instructions and correctly unlocked the phone. I received an email stating that it was not done and I followed the instructions and did not see the phone as one to unlock. I replied with a screenshot with what I saw. You have not responded. You did send another email today stating that I have not unlocked my phone. So I am very concerned that you are going to bill me $500. I cannot redo an action that I have already taken.

I've had insurance through Asurion for over twenty yrs, 3 carriers and different types (bus & personal) and not once have had a neg experience. I would DEFINITELY recommend to friends family and bus associates. Customer service, options with ease and follow through are hands down beyond expectations. Wonderful business!! Thank you for all your sincere dedication to us customers!! 10 stars!

Thanks for your prompt and effective service. The Verizon Rep in Westminster, Pat, was of great service in first saving my information and then transferirng my information from the old to the new phone.

I placed a claim on my Galaxy Note 5. I cracked the screen. When I called them told me "I am sorry but I do not have your phone in Stock. We will contact you when it's available." Aggravating but it was what it was. Fast forward a few days to them having my phone in stock. So I call them all excited to get my replacement and they tell me "sorry we don't have your exact phone. We are out of the white color." Well I went to 4 different stores TO GET THIS WHITE COLOR. I ask them if they can upgrade the memory for not having MY phone in stock. Flat out say "no but we can send you a case." Whatever I need my phone. Received "my phone" but no complimentary case. Go to plug in the phone and it TAKES 4 HRS TO CHARGE. Well they sent me the wrong charger.

Helpful staff, accurate information, simple process and easy to use website. No hassles. The only difficulty was waiting for acknowledgment about receipt of bad phone back to Asurion. Took much longer than estimated for tracking to even show in the system. But again a good experience.

Unfortunately, I dropped my phone and the screen shattered. I called in a claim and the process was easy. The phone arrived quickly and the process to return my broken phone was simple. When I had follow-up questions, they were promptly answered.

I think they did a great job on replacing my phone. I appreciate the service. I would highly recommend this insurance to my friends and family. They are real patient with me because I misplaced my box to send my old phone back in. Thanks for your patience!

I was given the run around during the numerous times I called to get my daughters phone replaced. I was hung up on twice and the times I did speak with someone I was given a different answer each time. I finally was able to get someone on the phone to actually listen to me and was FINALLY after 2 weeks of going back and fourth, able to get the phone situation taken care of.

I can't remember the name of the last lady that helped me but you need more people like her. I am an old man trying to do everything that was asked of me. I kept getting different claim number and having to fax in affidavits several times, anyway it was finally resolved.

This is the second phone that I had warrantied and had to go through the online help. The lady was very friendly and very helpful. The phone was shipped out right on time like they said. Got it the next day. The phone was easy to set up. The insurance is a great thing to have

Anyone who has this insurance & has filed a claim must not know how to add. Their deductibles are ridiculous. If you add up what the insurance is costing annually & add in the deductible you can easily self insure & keep your money if you don't have to replace a device. I just had my first claim & it cost me more money than if I would have not had the insurance & just applied what I had spent on insurance towards my new phone. I have a somewhat dated phone & the deductible was more than what I could have bought the phone for new!

I was very impressed with the rapid replacement of my device. I recommended your service to family members. The online service was easier than I thought, which is saying a lot from a not so tech savvy senior. Keep up the good work, and thanks again for such great service.

Great service from Bea! Office is friendly, helpful and goes out of their way to help people. Convenient signature page you sent online. Would highly recommend this insurance company. Friendly staff always looks for the best rates to help customers. Highly recommended. They have lots of different carriers with different price ranges for everyone.

I had a great experience with customer service! I received my phone the next day and couldn't ask for any better service- The customer service representative was very thorough in making my claim and understood the need to get the phone as soon as possible.

I think it is ridiculous that you pay for insurance and then have to pay so much for a phone replacement. Otherwise it went great. Had a problem getting the phone of iCloud but finally did. Asurion was very prompt. It was UPS that was a problem. I sat home all day to get the phone and then they didn't even ring the door bell. They just stuck a note on the door and left saying I would have to wait till the next day. I am not a fan of UPS. They a have an attitude problem. I would much rather have FedEx.

Quick and easy and fast turnaround in getting replacement phone. Easy instructions and the return pouch comes included in the package with the replacement phone. I would highly suggest this insurance to anyone who has kids with cell phones. It is a great thing to have.

When I contacted Asurion the person I spoke to was courteous and explained what I needed to do to replace my phone. I was surprised at how fast the turnaround time was for it to arrive. Very glad to have been insured.

I appreciate how easy and fast it was to file my claim. I filed my claim online and the shipping was free. The phone came on time and it was easy to send back my broken phone with the included envelope. I am glad to have the service since phones these days are very expensive.

Received a replacement phone the very next day (even though it was a Saturday). Made the pain of losing a phone a little more bearable! The process was simple and quick. We had been hoping to find the phone and waited three days before calling but Asurion made the whole process easy.

Received new iPhone. All went well. Everyone over the phone were nice people. They all were willing to help. I must have called few times. I have one final big question. iPhone lost or stolen will it be covered under your warranty?

They are very helpful and get the right direction to right department for issues. I would recommend to someone else, family, friends, co-workers to have this covered for damages. I don't have this problems and have this covered for both phones. I am extremely happy with their services.

We had to replace an almost brand new iPhone 7. We ordered in the afternoon and we received a new one the next day. We were very impressed with the quickness of the return. We are very happy with the experience we had.

I had some trouble figuring out how to attach the documents but, the processing itself is flawless. We did wait due to the recall on another phone as our style was being used to replace a recalled version. But, I believe that we were told a couple of weeks and, in fact, it was only about four days. A pleasant experience we don't hope to have again. Thanks...

So impressed with how fast you all are. And when the first phone you sent did not work good, you jumped to it and I received another one very fast and now all is well with my new one. Thank you for being so fast to getting my new phone to me.

The phone was here faster than I expected and everything worked like new??? They offered everything that was. Damage and covers more than I was expecting. Thanks for the service. Their customer service department was easy to understand and helpful with all questions that I had.

Everything went great. Reactivating the new phone was simple and the instructions were easy to follow. The initial phone call to Asurion annoyed me slightly because of the phone prompts but everything else was great. Thank you guys for all your help. I'm glad the process wasn't too difficult.

Not often does a company do what they say they will, even when you've been paying for the service they provide. Asurion did what they said they would, and more. Great customer service. Very satisfied with the results I received. Thank you Asurion.

I had the Samsung Galaxy 7 for 5 months and even w/ excellent protection case the lens shattered and my fingers kept getting cut. The only thing I wasn't happy with was the deductible was more than I paid for the phone to begin with. Disappointed.

Fast and friendly service by representative. The deductible was a little pricey but better than paying full price for a new device. A lower deductible would be more affordable especially for people like me who are the only provider in the home. The phone I replaced was a Galaxy 7 Edge.

I had phone protection but still had to pay for replacement on an older phone. I had excellent service with Verizon who put me back in service once the refurbished phone arrived but was not able to save all my music bad photos.

Absolutely perfect service. It was fast and easy to place my claim online and I had my new phone reconnected in less than a full day BOTH TIMES!!! All I had to do was pay the deductible which, was way cheaper than I thought it would be, and my new phone with charger and everything was shipped within a couple hours and I received the phone not long after. It was shipped by air and I paid NOTHING EXTRA! Love this service!

The only reason I gave the overall experience 4 stars was the price of the deductible, $199. Otherwise everything exceeded my expectations. The online order was simple and easy to understand. The shipping and confirmation was almost immediate and the phone arrived in the time scheduled.

The process for filing a claim was hassle free and easy. I had a new phone within 24 hours delivered to me, even though it was on a Saturday! There is no extra charge for weekend delivery! I'm glad I have Asurion as my cellphone insurance provider.

Everything was easy to do, package was great. Simple instructions were listed and everything was placed greatly. Very pleased with how fast the package got to me and I was Very please with the information that was sent to me to tell me where my package is currently located.

Yes!!! Great experience with the customer service representative that handle my call. She was very pleasant to speak with and most of all she spoke English. Had my phone the next day! I recommend that everyone get insurance on your phone.

Your customer service was helpful, well spoken and completely helped expedite my replacement ellipsis. She explain in detail the process and completed it above and beyond my expectations. I used to be in customer service and appreciate the position and impression you give to your clients.

Great communication - great customer service. Thank you for making sure my daughters phone was replaced promptly and without issue. So glad I pitched the insurance in her phone. All of my questions and concerns were answered and addressed. Glad to do business with you.

It was quick and easy. We submitted the needed info and got our phone replacement quickly. The replacement works perfect! The phone was on back order originally and we received update emails so we knew exactly what was going on. We even received a box and directions and postage to mail the old phone back in as well. Very convenient.

I was unable to file a claim online for some reason. But when I called and explained my situation to the representative they were very accommodating and the process was very easy, and they had my new phone to me within the week. I was very pleasantly surprised with how easy it was.

The phone came in one day and it is excellent. The customer service representative was extremely professional and knowledgeable about the phone. After I received the phone I forgot to send it back immediately and I contacted a representative immediately. He documented the account and told me no problem it was still within the time frame to return it.

Great experience, customer service was very respectful and helpful at the same time. When my daughter for to send the broke phone back they sent me a few reminders before they attempted to collect any money. That reminder was what we needed!

New phone was sent the next day. It was so easy to go through the process at a tough time. Very easy process. Easy to follow instructions. Helpful people. For expensive phones like we have nowadays, this was very appreciated. Thank you.

Product took a while to come because it was out of stock, however I was called every other day and informed of the status of my claim. Then when it did arrive I received the call. Completed the claim and got my new phone within 24 hrs. This is my second time dealing with Asurion, and I had a good experience both times. And also can't forget customer service, each time I spoke to someone who was very helpful, knowledgeable and pleasant. I would recommend to anyone.

I had to have my phone replaced. I received a refurbished phone that did not work properly. I had to send my phone back. I was not told the truth by customer service. I was promised a new phone replacement just in a different color. I received another refurbished phone that didn't work properly. I had to return it and finally received a new phone. I did get upgraded but after a week of dealing with phone replacements I feel that I deserve a refund for the deductible I had to pay. I probably won't use this insurance again. I would rather downgrade than deal with the pain and suffering from setting up phone after phone replacements that do not work properly.

My daughters screen cracked and then her audio went out on her cell. Asurion replaced her phone within 24-48, which allowed her to be up and running again. It was so easy. The instructions were so easy to follow. Thanks Asurion.

As ALWAYS, the service was top notch. Originally my phone was on backorder. They kept me informed throughout the whole process, until the phones arrived and I was able to pay my deductible. Once the deductible was paid, I received the phone in a timely manner. So far Asurion has never let me down.

My replacement phone was delivered promptly which made me very happy cause I needed it for work. Returning was made easy since you provided the return envelope. It was so easy to do the whole report and return process. Thank you.

I put my iPhone on top of my car and forgot about it. When I drove home, it fell off into the busy highway and was run over several times! I discovered it within an hour and reported it online to Asurion. My replacement phone arrived less than 24 hours later. This was notable because I was leaving the country one day later! While I thought going to the Verizon store would be faster, I learned that going online was the fastest, most efficient method of phone replacement. I am pleased with this action. My only regret is that the replacement deductible is $200. Given a monthly payment for insurance, I think this cost should be half that. I would still recommend replacement insurance.

Will always cover my cells with Asurion! If and when my gear is changed or upgraded... Asurion will be added. I cover 2 devices and I have had to use Asurion 2 times... Both times, I had my cell replaced the next day.

We are very pleased with your service. We would highly recommend this service to our friends. Thank you very much. You made it so easy to complete and fast delivery. We will definitely use your service again, but hopefully won't need it.

In 2015 my Samsung galaxy s4 sph-720T got run over. I paid the deductible for a new phone since I had insurance. I was sent, by Asurion, a Samsung galaxy S4 sph-720. What's the difference? It wasn't 4g capable where I lived. It was a lesser model. I spotted this immediately when I first booted up my phone. I called Asurion to tell them of this mix up and they argued with me, telling me I was wrong and that there wasn't 2 models of the S4 sph-720T, as I was staring at the Samsung website itself looking at the 2 different models. So I took my phone in to the main Sprint store in my state (Salem, Oregon) and complained to the manager about my situation. He didn't even know that there were 2 different models!!! He tried to rectify my situation but his hands were tied.

Dropped phone at work and cracked screen edge. Looked like a spider web. Very pleased with the ease of process and time in submitting claim and receiving new phone. Would definitely recommend the insurance for anyone who works or recreates in rough or unstable environments.

Very fast and efficient. The process is streamlined and user friendly. I've had to use them before and it was easy then, but even easier now. They keep improving the way they do business. Keep up the good work Asurion.

Thanks. It was a really easy process to recover a damaged phone. Thank you. Asurion has helped me many times in replacing my phone. The process varied over the years, but it always been good. I am looking forward to continuous coverage thru Asurion.

Filing a claim was easy and simple and I did receive my phone in a timely manner... The phone is refurbished and the keys stick at times which is disappointing but overall the process was good. Customer service reps were also very helpful and pleasant.

We waited several weeks before we finally reported the phone lost. We had been hoping the phone had just been misplaced. We made the claim by phone at our Verizon store. Making the claim was very easy and the replacement phone was delivered the next day as promised.

Filled out the online form after work and phone came the next morning. Incredibly fast! Don't know if it was a new phone or refurbished, but it was perfect. Only way to convert was through pre-programming on the new phone, but that was complicated by not being able to read the screen on my old phone, so could not do the direct transfer method. I think moving the SIM card over would have been a little easier and faster than using a new SIM card.

Had a rebuilt phone delivered 1 month ago put a new life case on dropped the phone 2 feet and something went wrong internally. They charged me $149.00 to replace it. The biggest ripoff I have ever seen!!! Why insure your phone if it's not covered.

I had a wonderful experience with them. Customer service was very helpful and they did exactly what they said they would do. I would recommend them to anyone. They shipped my new phone, had all the instructions and repackaging in the box so all I had to do was activate my phone and send back my old one. Great work guys!

My phone got broke and I sent it in and got new phone back day later. All I had to do was fill out a very short simple form, explain what happen and what phone I had, and they sent new one with self address stamped package for my old one to be sent to them. Very easy. Thanks!

Great service fast shipping no complaints. Wish the deductible would go down. Over the course of a year you pay 120 +150. That's still a lot - but service was good. Easy process. Next day shipping new device. Wish they would confirm receipt of old broken device.

The service I received was excellent. This is my personal phone. It is also used on my job, to keep in touch with doctors, parents and family. However, not having a phone for two days was a downer, but, I have no complaints. I'm glad you were there.

Dropped phone in water at 4 am, called Asurion, to file claim. The rep was SO helpful in this matter. I had a new phone Droid Moto Z shipped that day to me, came FedEx the next day by 12 noon. Very impressed, which I did not expect that to happen SO FAST. I recommend them very highly to anyone having a new phone, where my new phone was 2 weeks old, was 750.00 new. They are fast and very professional in how they handle your calls.

Replaced my stolen phone pretty fast. I will recommend to all my friends and family. It took about three weeks and called all the time to tell the status of my order. I called at night time and only took about four hours to get in touch with me.

Replacement came as promised and was like new. Happy customer. Would have given 5 stars but the return of the damaged device was questioned and I followed the instructions to the "t". In the end I believe all went almost perfectly.

I set up my claim online and it was rejected for no reason. However, when I called and spoke to a representative, she set up a new claim for me and I received my phone fairly quickly. I was satisfied with the customer service I received.

I received a phone after mine quit working properly. There was a problem with the battery of the phone I received. Asurion overnighted another phone and it works great. They have very good customer service. Couldn't be happier with the service.

Asurion does an amazing job replacing phone and has excellent customer service. In just a few days the replacement phone arrived. It was easy to transfer info from old to new phone. The representative was very helpful getting me all info how to activate my phone.

Everything was fine and fast service after the paper work was done. I did not like that at all and the web page was confusing to me. I did speak to a couple of people and they was helpful. I just hope I don't have to go through that again.

Experience went pretty smooth. I first tried to complete my insurance claim online but it said that my phone was out of stock. After talking to a representative on the phone they found me a phone and got it to me the next day.

The service was really good. However the replacement phone malfunctioned from day one and another one had to be ordered. I was unable to order it right away because I was traveling so I had to struggle with the malfunctioning phone.

I was pleasantly surprised at how quickly I received my replacement phone and the experience was better and easier than I would have imagined. I am glad that I had the protection on my phone and I will continue to use Asurion.

Thank you for helping me to replace my daughter's phone. We were a little past the window on making the claim and you were wonderful enough to let us take advantage of the insurance. I can't thank you enough!! I would recommend you to anyone that has a young adult with a phone on their plan.

Very happy with the service that was provided. Very prompt. I am glad that I took the insurance on my phone. Would definitely recommended to a friend. The only thing I wasn't aware of was the deductible. Wasn't too happy about that but I guess I understand.

Even though this was the 2nd phone that was replaced it was a quick and efficient transaction. The process with also quick and the phone was here when promised. Hopefully, we won't need to replace again, but if we do I know it will not be a nightmare to call.

I was leery of having insurance on my phones for a long time. I finally gave in and put insurance on my kids' phones. I made this first claim, somewhat expecting to have a difficult time with the claim. I was very surprised to have received the replacement as quickly as I did and also the ease with which the claim could be filed. I sent my damaged phone back and everything is great now. I will definitely be buying insurance from Asurion in the future.

Someone stole my phone. Asurion took care of this right away! Thank You! I called and it was taken care of with no problems at all! I received my phone in two days and was back in business right away... Very very very happy.

I broke the screen of my iPhone 6 and contacted Asurion to get a replacement device. I paid them $149, then was sent a "refurbished" phone. On the very first phone call I made, all of a sudden there was a high-pitched noise that continued through the call until I hung up. This continued for three out of four phone calls I made that day. Two days later, I tried to use my phone to call work but was unable to achieve a signal, even when I walked to the windows and outside. I never had a problem with reception with my old (pre-refurbished) phone. It wouldn't even connect when I tried to call the Asurion help line!

Ordered a replacement phone for my daughter, whose phone had broke and the screen was black. It was easy to do online, and amazingly it was here the next day! It was the same exact phone. Couldn't be happier. :)

Asurion did a great job getting a new phone sent to me within a few days after I lost mine in the desert on an ATV adventure. Once I was able to get back to civilization and borrow a phone I called them & they shipped it immediately. Much appreciated!!!

After paying nearly $350 for these headphones and keeping them in mint condition. Never dropped, not one scratch. The leather earmuff falls apart on these. After sending these off to this insurance company they call me two weeks later to tell me they cannot give me a date when they will locate parts! I've had other insurance plans and have been very impressed. This is not one of them. I would say go elsewhere with your insurance needs. The one thing about these types of insurance you don't know how good they are till you need them. Then it’s too late. Hopes this helps others.

Asurion sent out my first replacement phone and it was not working properly. I called them again and replaced my second phone in a very promptly way. I've not experience any issues with this second phone I was provided with.

My phone was stolen and Asurion replaced it. The first replacement stopped Working after an hour. I called Them back and they sent a brand new one and upgrade back quickly. I was pleased with the service I received. They even sent in overnight mail at their expense.

My son was 10 hours away with very limited options for contacting me without his cell phone. And, he was planning the trip home - with NO cell. Asurion's incredibly prompt, professional service was a godsend!! I am SO pleased we had paid for the coverage - money VERY well spent. Thank you, sincerely!

I am very happy with the service we received. The replacement phone arrived in less than 12 hours. Although it was a bad phone, it was replaced very quickly also. Thank you for being very responsive to the needs of your customers. I will recommend your services to my friends.

I dropped and broke my phone at 8pm, then I called Asurion at 8:30pm for my insurance replacement. No hassle to complete claim and my new phone arrived by 10am this next morning. They were out of stock of my note 4, so they upgraded me to the s6edge+ at no extra charge.

I recently completed a lost phone claim and was successful in replacing my lost iPhone 6 Gold. The claims process was somewhat more complicated than expected due to a date issue on the phone usage received from my carrier. Once my claim was reviewed and accepted my phone was replaced within 48 hours.

I contacted Asurion via the internet and it was stress-free. I entered my info at 6pm and received the replacement phone by 10am the next day. Hopefully, I will not have to use them again. This was the first time, but it was very well worth having the insurance!!! Please keep up the good customer service--MANY THANKS.

My phone was not in stock when I sent the claim so to make a customer happy they gave me an upgrade for the same price. Fast and friendly service and a definite must have when you have an LCD phone. Thanks!

Hi. I cracked the screen of my Samsung 7 Edge. At first I looked around to see how much it would cost to repair and everyone wanted $300-$400 to repair and would have to keep my phone for a week to get the work done. Asurion replaced my phone it for my $100 deductible and I was never without the phone. I couldn't have asked for better service.

Thank you for replacing our broken phone in timely manner and making the total process quite painless. I agree it is a good idea to have insurance with such expensive phones nowadays. I recommended this to all phone owners. Thanks again for taking care of this.

I dropped my phone during the great flooding in Louisiana. We were trying to get out before the streets flooded so bad until we couldn't get out. We had 4 feet of water. When I called I received true professional compassion. I am very happy.

Shipping was fast and the new phone was easy enough to set up per Verizon's instructions. The only issue I have with it is that you get a refurbished phone, more often than not, after paying a $199 deductible and $11 a month for however long you've had the phone insured. After the first year of ownership you could probably have just bought a new phone (same model) from eBay. Then there's the fact that you have to ship your old phone back so they can refurbish it and resell it again.

I was very pleased with the service and speed in replacing my stolen phone. I was a little disappointed my phone could not be liable are but at least it was disabled. I am please with the professionalism the staff show in handling get my claim. I was amazed at how all my information was returned even though I didn't have my original phone, thank GOD for technology (the CLOUD).

Phone with broken glass was replaced in one day! Replacement phone was used, but in very good shape, like new. Return shipping instructions and envelope was provided. If deductible $ would be around $50/$100, I would give five stars, otherwise only four.

My wife dropped her iPhone to a hard tile floor and it broke the unit badly enough (screen) that we had to have it replaced. Asurion replaced it within 24-hours. Replacement unit turned out to have a problem but it was no issue, it was again replaced in 24-hours. Excellent service.

Awesome! Next day arrival! :) My replacement phone arrived just in time. Customer service was great too. I couldn't finish my claim online so I called and was helped right away! I had the iPhone 6 but it was not in the warehouse so they sent me the iPhone 7 plus!!!l

I was very pleased with my replacement phone. And it was there the next day. My only complaint would be that the phone that was stolen was over a year old, and it was a cheaper phone to start with and I doubt it was even worth the $100 that the replacement cost.

My phone stopped turning on and I needed a replacement phone. You sent it overnight for free to make sure it got to me as quickly as possible! It came packaged with a prepaid return envelope so I could send my old phone back. It also came with a new phone charger as well! Thank you.

My original iPhone S6 was dropped and broke and no longer worked. I rely on my phone completely as I'm a home health nurse and have to use it for directions and to make calls. Was replaced with a refurbished phone. However, the refurbished phone is definitely not like my new one, sad to say.

Very good service provided. Replacement phone received rather quickly. The online filing great idea and very fast. I will definitely recommend Asurion to friends and family in the future. The replacement price was surprisingly much lower than I expected!!!!

The phone we received has a flaw. Its speaker and internal part is weak. Cannot hear. It needs to be replaced. Just haven't called yet. But I'll still give my service a 10 because of the quick response and delivery.

It took me 6 calls to get a representative on the line, either they are rude or kept hanging up on you. Horrible customer service! This is the same tablet that has been replaced twice due to nonworking. I paid almost $60 for a warranty, that tries to avoid your call, and send you another nonworking tablet! I would rather have a gift card to Toys R Us, and never deal with this company again! I will never get a warranty from them again, Square Trade is wonderful in so many ways. Please ask for Square Trade for your warranty and not Asurion! You will be highly disappointed if you do not!

Love the phone. Have to learn how to take photos, love the pictures of the moon and trees and clouds very relaxing. Would recommend to my friends and relatives. The phone is very easy to use, safe, not easy to break. Love the music on the phone, easy to slide to send text messages.

This was a very fast and easy process to replace the phone. The customer service person that I spoke with was very polite and helpful. I would recommend this company to others. The phone arrived quickly and the return process was also easy to do.

My phone was damaged while on vacation, I submitted a claim and my replacement showed up two days later! The process was smooth and very easy. I am thankful that I insured the phone and was able to get a replacement with minimal costs. Thanks again for the prompt service!

I was having a difficult time filing a claim online so I asked for help and was quickly helped and completed my claim. The cost of deductible is far less than purchasing a new phone. I received my new phone less than 24 hours, it was very easy to activate and returned broken phone.

Excellent service. It was a relief to know that I was going to be reconnected within 24 hours. I would recommend to family and friends. It is worth to buy the insurance, you never know when an accident would happen and you would end up without a phone.

I received the replacement phone as indicated by Asurion. My one complaint is that it was a refurbished phone and not a new phone. I have had some issues with it that I did not have with my previous phone including the inability to link with the bluetooth in my cars and headphones. I have learned to adjust but wish I had been told it was not new.

Good: Asurion replaced my broken iPhone very quickly. Easy process. Not so good: I was under the impression that I would receive a new iPhone. It was in fact a 'reconditioned' phone. The 200$ deductible for a reconditioned phone seems a bit much.