Asurion Reviews

The Customer Service agent went above and beyond. Extenuating circumstances sometimes require discretion and Asurion certainly embodies that philosophy by allowing their agents to handle issues without having to jump through red tape and go through multiple layers of supervisors. Thanks for the service.

I'm never happy about replacing a phone or the copayment, but I am always happy to have Asurion cover my family. They have the phone to my house in 24 hours without problem! Thanks for keeping the process fast and efficient. We no longer have a home line and cell phones are necessary.

Asurion was quick and the process was easy to replace my phone when it was dropped in water. I've had to use it before for my son's phone, and it worked fast and easy that time as well. Would definitely purchase their insurance again.

Very professional and quickly sent replacement quickly. We were very satisfied with our customer service from Asurion. We also appreciate the peace of mind knowing that no matter what life brings Asurion is there to help us get through it. Thank you again.

The process was easy and I received my phone the next day as promised. I would recommend Asurion to anyone. I knew exactly what information I needed before I started. Tracking my phone was easy also. Filling out the online form was hassle-free.

The website was so easy to use, and made a bad situation a little bit better. The device was delivered faster than anything has ever been shipped to me before in my LIFE! My experience was markedly improved from the old days of flip phones.

We thought our iPhone was turned off before we sent it back. IT WAS NOT! Thanks for the email to let us know how to shut it off in the cloud. And also for your representative that assisted me. You guys are great! Thanks!

Outstanding service. I appreciate your help and support. I highly recommend your services and commitment to Verizon and their customers. Please keep your excellent working ethics and continual improvement. May your excellence persistent and desires achieve you a number 1 rating.

I bought an iPhone and not even having it for a month and it was stolen at a bar. I was so furious because every other phone at retail cost about $650 dollars and I didn't want to spend that kind of money after I had just purchased an iPhone. Asurion replaced the item the next day.

Thank you so much. You took care of my phone problem very very fast!!! So far the new phone is working great and my husband is liking it... I will recommend anyone to use it... Just wish we didn't have to pay a 50 dollar fee to get what we needed. But all in all it good... Thank you.

I was very satisfied with your customer service!! This was the first time since 2003 that I required use of my insurance and I was very pleased with the service and the turn around time. I love my new phone. Staff followed up as stated on my initial phone call. Very pleased.

I pay $10.99/mo for insurance on a 64GB rose-gold 6s iPhone. After 9 months, it gets dropped, screen broken. I file claim on Sunday, they send new one - arrives Wednesday. Open box, it's space grey. Call them. "The color is cosmetic. We don't cover that in the warranty... We don't have any in stock & don't know if we will [ever]... I'm sure Apple and AT&T have the phone, but we don't, so we cannot replace it with the rose-gold... No we do not have a waiting list and even if you wait, we will not replace it with the rose-gold." I am typically a VERY reasonable person, but I waited for this particular phone to become available before I purchased a new phone & I expect the phone to be replaced with the same phone I purchased. Refurbished is fine. Asurion is not!

I accidentally washed my phone with a load of laundry on a Thursday night. I had my new phone by Monday. The online reporting process was very easy for me even though I'm not real tech savvy. I was so thankful that I had coverage.

I lost my phone. And luckily I had insurance. Service was fast and accurate. They replaced my phone in 48 hours. I highly recommend Asurion insurance. Professional customer service. Phone was brand new. They gave me option to deliver to my employer's address.

I contacted Asurion by phone and email contact form regarding a message I had received on the claim for my daughter's phone. On both counts reps were responsive and very helpful. The ease of processing claims and getting questions answered has been fantastic!

Very fast response, received next day and back in action by the end of the next day. I would recommend this to everyone. Only downfall is you can only use the service 2 times and they cancel your coverage. Sometimes accidents happen and it seems like when it does it repeats itself. However very good ins. to have if that's a problem.

I called in yet again to have my washer serviced because I am still having the same issues with it as I started having back in Oct of 2016 when I first contacted them. The first time they sent out a company called (Randys) here in AL. The guy Roger was able to fix my washer and now it is having the same issues. I contacted warranty department again and they rudely gave me (never asked) a date for this coming Friday. Well the company (D&J) called me back yesterday and stated they couldn't come until next Wednesday and that I needed to contact the warranty dept to reschedule. But honest they gave me grief because they were sent out the first time I originally called back in Oct but Asurion sent out 3 other people to my house in the same day and they pretty much didn't want to waste their time again.

I recently had my IPhone replaced under Asurion's insurance program and I am very satisfied with the results. The phone was sent within the scheduled time and handled professionally. The $99 deductible was not charged until the phone was received.

After mailing my cellphone as I was instructed to do, I found that due to Asurion's faulty software the label UPS has didn't communicate with Asurion's office therefore delaying my insurance payment for days. Horrible for the customer. Also even though the UPS tracking verified the package en route it didn't matter... Unprofessional in my opinion, at best.

Asurion provided excellent customer service from start to finish. It was easy to work with the service agents which help make the transition and received my phone promptly. Thank you for the work that you all do.

Smooth transaction. No hassles. Good customer service. Easy directions for return. Friendly assistance. Fast and convenient. I had a good experience with the return. My service agent was courteous and helpful in explaining the process to me in a clear and concise manner.

I had a great experience using Asurion and they were very helpful and prompt about getting me a replacement phone after the screen broke and the phone was completely unusable. I would definitely recommend Asurion to a friend, and I am very glad that I did have insurance. I use my phone for work and it was paramount that I got my phone replaced so I could make/receive phone calls. My only recommendation is to make the deductible cheaper. Maybe $100 instead of $150. That would be nice! Thank you Asurion!

Ordered replacement phone and took off the day it was suppose to arrive since it needed a signature. It didn't show up the next day so I had someone wait for it the next day. It didn't show up that day so I looked up status of new phone and it said it did not have a silver one in stock so new phone wasn't sent so I had to contact to pick out different one. They should of sent email or text message notifying me that they weren't sending one out versus wasting 2 days. I ordered a different colored one. Had it sent to my work so I didn't need to take time off again. It arrived next day. I spent a whole day setting up and downloading info on my replacement phone. The touchscreen wouldn't work all the time.

Very satisfied, I carry insurance on 4 devices. I would strongly encourage everyone to carry the insurance because you never know when you might need it. Very satisfied, received another phone the very next day. :) I made the claim around 8:00 at night and received the phone the next day without any problems. I had to make one phone call to set up my new device. I have Icloud on my phone and didn't lose any pictures, mail and phone numbers. :) :)

Simple, good, process easy and fast!! I found the service to be much better than I expected and will definitely purchase this service for any phone I purchase in the future. My daughter was delighted to have her phone in just a couple of days.

We had a very good experience with this claim. We could not ask for it to go any smoother than what I did. The process was easy. The claim was filed. The phone came very quickly. We were pleased with our experience.

Everybody was very helpful and worked with me when I was a little bit over my time and I really appreciated it. Also I got a really great email when I thought I had turned off my find my phone and I didn't. Very helpful. Excellent contact.

Excellent service, courteous staff. Prompt receipt of phone. Easy return as you sent return envelope. I found the return process to be professional. The tracking process was simplified. I would like to thank you. Happy new year to the entire staff.

I did not get a Samsung phone like in the past and you sent me an LG, which I find the speaker phone is not as strong when I have to use it as the Samsung was. Other than that I'm satisfied, plus it does not have as long of a charge as my last one did. Thank You.

Exceptional customer service. I am proud to say that I am a Verizon customer. By the way they referred my Straight to Asurion and allowed me to receive the care that I needed. I surely do hope that others can receive service equivalent to what I've received.

Fast service. Love how easy it is to have to get help with you. Would recommend a phone number to call. Not all of your customers are able to understand some of the things we have to do. It would be nice to have a friendly voice to help get things explained a little better. Definitely would recommend you to friends.

Note 5 stopped working and had to be replaced. My son's phone needed to be swapped for a replacement. Asurion was quick and painless in getting him back up and running again. Thank you very much for a great service.

This was a very good experience. Phone was replaced just as stated. I would use this insurance again. This was a no hassle claim. The phone was shipped within the 24 hour period as stated. They replaced the device with the same device that was owned before. Thank You.

Very satisfied. Phone is working great. Whenever we called or checked the progress on the email everyone was nice and friendly. All questions were answered in a timely matter. No hassle and great service. Thank you for all you have done. I will recommend you to all my friends and family.

I dropped my phone and it was history. I processed my claim with the assistance of Asurion Customer Service and had a new device in my hands within 36 hours. It was simple, fast and just what I needed. I insure all my family's phones this way.

Everything worked smoothly and phone was replaced quickly. We had to call customer service, and the call was handled professionally and in a timely fashion. Also communicated online, through the text and talk feature and that person was very helpful and professional. Thanks for your help.

Not the same insurance that I originally thought I had but it will suffice. I had to pay 150.00 for my wife's replacement phone. I guess it was better than having to pay full price. We are paying monthly for her phone so I guess we don't own the phone outright. Either way, Asurion helped us out when we needed it.

My previous phone unfortunately was soaked in ocean water when a sneaker wave took my children and I by surprise. Sadly it wasn't just my phone that was destroyed but also our puppy was taken out. Thank you for replacing the phone quickly.

Replacement was easy and fast. Wish the deductibles were lower though. Setup was a little hard. Needed to call the helpline to carrier to get set up. Phone that was replaced was not the same as phone we got through Asurion. They give you used phones, they are not new ones which is a bummer.

The personnel were helpful and informative as I called in to replace my son's phone that was stolen. They were courteous and provided me with service that was above what I expected. We had the phone within a day and my son was very happy. Thank you for all of your help!

Replaced my lost phone in less than 24 hours. Great service. Had a little trouble with the phone but it was finally completed. I would definitely recommend to all my friends. I have added Asurion to all the items on my account.

I had to do a claim on a phone and the forms were very easy to fill out and I received the new phone the next day just like promised. And made it very easy to mail old phone back to them. Great experience.

The whole process was easy from beginning to end. The fast and promptness of the replacement phone was amazing. The fact that I use my phone was work, made the feel more at ease (knowing that it would come the very next day). I didn't miss a beat. I was also impressed with the easy to read and understand "HOW to return damaged phone" instructions. I was a little reluctant because other people told me I had to place it in a box and pay for shipping. Thank you so much for the prepaid envelope. I hope to never have to use you again. Thank you.

The website was straightforward, and great service seems to be built right into the system. I never even spoke to someone. I just entered my data, got the new phone the next afternoon, returned the old one a few days later (after retrieving data). Fast and easy.

Quick response and excellent result. I will recommend to other customer the importance to join Asurion to handle phone experience like the one I had. I'm very happy with the outcome and thanks for your patronage. It made my affairs with the phone very easy.

I recently had an accident with my phone and had to file a claim with Asurion. They sent me a phone that was nothing close to my phone. When I called they told me that that's all they had in the warehouse and it was the closest compatible phone to mine. My Nexus phone has a 6.1 inch screen and the Samsung they sent me has a 5 inch screen. How is this compatible? I am very disappointed and will cancel all the insurance on all the devices.

My wife's phone glass broke while we were visiting the grandkids so we went to a Verizon store and asked what to do. They discovered that with the insurance we could replace the phone. The process was started by a Verizon associate and completed by me. Not too painful. Prompt delivery!

Once I actually completed the form correctly on your website, I got my replacement phone overnight. I take total responsibility for not finishing the form and submitting it... However, I suggest your app have an annoying alert system "DID YOU MEAN TO NOT FINISH REQUESTING YOUR REPLACEMENT DEVICE" type of messaging!!!

I have told a lot of parents about using Asurion insurance especially when they tell me their teens has either had their phone stolen, lost or misplaced their phones. It's been a financial blessing if needed. My husband, I and my teens all have our phones insured by Asurion. It's the best peace of mind and the delivery of phone is either same day or the next day delivery.

I contacted Asurion regarding a replacement phone for my son. The form was easy to read and fill out. Very self explanatory. Service was prompt and the phone was delivered the very next day! I would recommend Asurion to family and friends.

Cracked my screen right before I had to leave on business trip, completely unusable. Asurion overnighted my replacement, I had it charged, registered and updated hours before I left. Since I had no map to where I was driving, and it was a five hour trip, Google Maps and Pandora were more than conveniences. Thanks Asurion!

My nephew is on my cell phone plan. Somehow, he dropped his phone and the screen shattered. After an initial problem with the claim (I submitted one and he also submitted one) that got straightened out. He got his new phone the very next day. Wonderful customer service.

My husband broke his phone less than a month after we purchased it. Luckily, I had insurance on his phone. The process was easy and quick. I paid the deductible; which wasn't that expensive if you compare it to the price of a new device. I had his replacement phone within 24 hours. I would definitely refer a friend or family member.

Had issues with the replacement phone not working properly. I called the number and the lady was super polite, understanding and fast. New replacement phone was in the mail in a few days and worked perfectly. The lady explained the return process to me so I understood the small hold charge on my card that was removed in a couple days.

Called, was happy with service and received new phone the next day. Rating my experience 1 to 100... I rate my service 100... and would recommend this service to everyone I know. I wrote what I mean and I have nothing else to say... Just good service.

I can only say great things about Asurion!! The customer service & quality of care is exemplary!!! The staff go above & beyond to ensure the customers are taken care of in an efficient & professional manner. Definitely would recommend to anyone looking to insure their products!! A++.

Your company did fine with my phone replacement. The only thing that was a little confusing was that you sent us a return package and shipping label for a phone that was stolen. It is a little hard to return something you do not have.

My screen cracked and I contacted Asurion to replace it. A phone was sent within two days. It was so easy to transfer the phone info and send back the old phone. I did everything online and it was super easy.

Pleased with the service you provided for replacing my damaged phone. Communication of procedures clear & professional. Time frame of transfer of phones was great. Really can't say much more than I am pleased with overall service. Thank you very much.

Service over the phone was good... My wife and I have each had a bad phone replacement. Asurion sends out refurbished phones. In our case that's 2 out of 2 bad replacements. Wish there was a market substitute to Asurion.

Phone was damaged. Went online and created a trouble ticket. Website was very easy to navigate. Great service... My new phone arrived the next day. Never have had a problem using Asurion. I would recommend their insurance to all phone users.

Service was excellent. I am glad we have the coverage! Would definitely refer a friend. If most cell phone users think they can maintain their smart phones that they carry, without the insurance, are fooling themselves. This program is a must and I would recommend it to anyone!!!

We received the new phone in less than 24 hours after claiming. The only thing is we weren't aware of someone need to be home to sign for. Please making sure that customers know this. Everything else are very good. Thank you!

The process was easier than I thought. The new phone came quickly. Returning the damaged phone was easy also. I was happy with the quick process. Asurion gave great instructions to follow to complete the process. Thank you for making this process very doable.

Good, fast and professional! Do not have one complaint. Have used them couple of times and every time they fast, reliable and professional. Asurion is great company. Wish more companies were like them. Once again fast, reliable and professional company that I would highly recommend.

Phone stopped working. Had it replaced. Fast, accurate, easy and pleasant. All people on the phone were very nice and very specific on how it would work. Every detail was covered and delivered as promised. Easy process and very simple to follow through with.

Very timely service. After phone broke my daughter received new phone within 24 hours. Easy return shipping. Phone works very well with no problems at all. My daughter is very satisfied with her phone. Hopefully it will not be dropped again.

Thank you for the great phone replacement service. No complaints. Thank you. I would recommend your company to friends and family members. I like the quick replacement service offered by your company. This insurance has been very useful, many thanks.

Asurion's website was very easy to navigate. We received our replacement the next day. Very good service. The return box had very clear directions on exactly what to do to return our old phone. I am very thankful we had Asurion insurance on our phone.

Thank you for delivering my iPhone 7 the next day. It came just the way I bought it from the store. My iPhone 7 was stolen and I was so pleased to get a new one so quickly. And the person I spoke with was very pleasant. Thank you.

My phone was replaced very quickly and without questions. This is a very good service. I used this service on 2 separate occasions and both incidents were very pleasing to me. I would recommend this service over any other phone repair service.

I was please and surprised with how easy it was to file a claim. I love that I was able to receive my new phone within a day! The site was easy to navigate through, and I was able to complete everything online. My new phone even came with a battery and charger, which was great considering my others didn't work.

My son had broken his phone. I got on the website to file a claim and it was very easy. I completed it very quickly. They sent an email with the claim number and all the info. My new phone arrived the next day. Very simple to do. I would recommend.

The exchange between my broken phone and what I believe to be a refurbished phone went quickly. However, I'm very displeased with the phone I received because the battery drains way too fast. I didn't have this with my old phone. Before I could go on two days without charging it, now I have to charge two to three times a day. That doesn't speak for good customer service, considering only my screen was cracked and aside from that my phone was perfect.

I appreciate how quickly I received my phone! Thank you for also making the process easy. I have had other phones replaced years ago and this year I have seen a huge difference in efficiency and simplification with your process!

The customer service representative spoke English, was very friendly and sent updates to keep us in the loop as to when to expect the phone to be delivered. Our previous experience was very bad. The service this time was wonderful. Thanks.

Simple, easy & fast - no questions asked. This gives me confidence when investing in today modern & expensive mobile device. This is how this kind of service needs to be. I'll be buying it again for every new device in my household.

I paid insurance fee and tablet was replaced within 1-2days. I was very satisfied with Verizon Asurion and the speedy service. I would refer Verizon to a friend or family and I am looking to replace my iPhone 6 plus and my husband's iPhone 5 se or 6 se. Not sure which one but since the ins was so fast yes we will be replacing those phones.

The screen had broken on my iPhone. I went to my nearby Verizon store and was given the needed information to contact Asurion. In twenty-four hours I had my replacement phone. I then went back to Verizon for assistance in activating my new phone. (I am not very techy!) Thank you!

The service has been great! We have had to use this unfortunately a few times in a matter of weeks. Glad we have you. Very fast shipping which shocked me. Love the service. I just hope we won't need you guys again in the near future! Can't keep paying the deductible.

My replacement phone arrived very quickly. It was quite easy to transfer all of the data to the new phone. Very easy transition to the new phone in general. I have a Samsung Galaxy Note 5, so I did have to wait 2 weeks for a replacement to become available. Other than the wait, the whole insurance replacement process was very smooth.

ALL PEOPLE were professional, courteous and new phone arrived in 14 hours. Great. My history of demanding my customers service people at act as yours. I was so passionate about our relations with our customers that when I found one as good as yours I married her.

My son's phone was damaged and there was a quick response and transaction. He received his new phone within a day and he shipped the damaged phone back to the company. Everything worked out well. Keep up the good work.

Filing my claim was fast and easy. Received my replacement phone in no time. Wish the deductible wasn't so high, but still well worth the convenience. Thanks Asurion for protecting our devices the way you do. They're on time and with overnight delivery device can easily be restored.

Good phone. Easy online service. Quick and painless. Maybe list how long you have to return the damaged phone before ordering it. Otherwise it was very easy to use. A child could have easily worked with the site.

Everyone was very helpful with turning off find my iPhone, which I had difficulty with. My daughter got a phone very quickly. Thank you. I ordered the phone at 8:00 pm, and it was delivered the very next day by 12:00 pm.

The service provided was as usual excellent, offering fast and efficient response to my needs at a time when it was necessary. I had submitted a request following the list of my phone during a recent car accident, as a result I had no phone for necessary communications. Once I contacted Asurion, I had a phone in no time. Thank you!

Very pleased with the service. Will definitely refer friends to this company. My wife misplaced her phone and we received a replacement the next day. The only drawback was the deductible, if I am not mistaken I think my deductible was less at the initial agreement. Overall I will always protect my valuables with Asurion.

After a fairly simple transaction online, I received my replacement phone the next day. Excellent service, insanely fast shipping, and a straightforward online experience. I definitely recommend Asurion!

Yes your employees were very helpful and friendly. They walked me through the process. We are all in need of our phones for work. I received my new phone the next day and mailed my old one to you. Fast and easy. Thank you.

You were great. Got my phone right away. My phone works great. Thanks for replacing my phone. The quality of the service was great. I'm so thankful for this insurance. It's nice to know you have great coverage for your phone. Thanks for your service. Thanks.

I have had to use Asurion a few times in the years with my wireless company. They have always delivered my replacement phone the following day and in perfect condition. I would give them 5 stars if my deductible was more affordable, about half of what it is.

I am highly satisfied with the customer service I received when I filed a claim for lost phone. The phone reps were knowledgeable and helpful. Fast delivery of replacement phone within 24 hours! Phone replacement is in great quality. Thank you!

The defective phone was replaced swiftly with little effort. I appreciate a bit of that. Seems like, perhaps, the replaced phone was refurbished and not a new phone, as I would have anticipated. Easier than the first insurance experience with Asurion this year, to date, at the present, recently.

Very fast service receiving my new phone and when that phone didn't work well, it was replaced with no hassle. It was not clear how to disable "find my phone", but after some help I was able to finally do it. People on the telephone were very polite. Thank you.

Iphone slipped from my hand and I used my foot to try to soften the impact, but it hit on a corner shattering the back. I contacted Verizon who responded with the greatest of speed, and concern. The very next day I had my replacement. After following the directions provided I was I put and running again.

I had such a great experience using Asurion. It was such a smooth & easy transaction. Asurion helped make a terrible experience (stolen phone) as nice as possible with rapid, quick response, replacement & shipment. It arrived the very next day. I was so impressed. Now signing my daughter up & telling others. Thank you for the best service ever!

My teenage daughter's phone screen cracked and I called for a replacement phone and it was sent the very next day. The cracked phone was sent back in the mailing material sent with the new phone. No postage was necessary. It even came with instructions on how to send the phone back.

I was very happy. I had my replacement phone the morning after I spoke to customer service. No hassles at all. It only cost me $149 to get a brand new phone. They even let me choose a different color than I had before.

Very satisfied with service. Only problem and Asurion could not control it, was that the replacement phone was on back order. I had to do without phone for a few days, but wasn't a problem. Will definitely be more careful with phone. Got a protective case for it.

I was completely satisfied with my replacement phone and the time it took was amazing. Quicker than I expected. Very satisfied. I have been with Verizon quite a while and plan on staying. Thanks for everything. I have added my daughter to my account. Looking forward to saving money with the two phones.

I could not be happier with the service I received when making my claim. I did everything online, in less than 15 minutes, and my new phone was delivered the next day! No cost to me for overnight shipping. No hassles. A+ service all the way!!

I made the claim online, paid the deductible and two days later the replacement phone arrived!! Outstanding Customer Service!!! The process was very very easy and smooth. I would definitely recommend Asurion to family and friends. I was very pleased with the service.

My phone was replaced in one day after getting wet. The representatives were expedient and helpful. The process of getting the new phone and retrieving all data and returning old phone was made simple through instructions from representatives and written instructions.

I was very pleasantly surprised how quick my claim was completed. Literally overnight!!! The claim form was easy to fill out. My phone was out of stock and was upgraded to a newer version. How wonderful!!! I was using my phone the next day and had no problems transferring my contacts and apps to the new device. The "cloud" really is amazing.

Receiving the replacement phone so quickly was a much needed service. Receiving a newer version of my phone was an unexpected great show of customer service. The phone operator we had to deal with was very helpful and gave a great performance. Thank you.

It was a very easy process in obtaining a replacement for defective phone, however, the defective phone was also one received about 3 weeks ago from Asurion. The phone never worked properly and after it was taken to 2 different Verizon stores, it was identified as a refurbished phone. That was disappointing.

Had to get my damaged cell phone replaced and once I got through the automated phone prompts and transferred 3 times, it was an easy process submitting paperwork and receiving replacement before my trip out of town. Thank you for the assistance!

Customer service was very efficient. I received my replacement product in a timely manner. However the replacement product doesn't work very well. It turns off and on and resets itself without warning. I was hoping that since I insured my device I would receive a working replacement if needed.

The process of getting replacement phone was quick and simple. My replacement phone was delivered as quickly as promised and I am very happy with the replacement phone. However, the $149.00 deductible was a bit too much. I think it needs to go down or at least come up with plan for 100% replacement.

They unable to repair glass on phone. So got a new one overnight. Fast service! Good service explaining the details of the service provided on the phone. Nice lady on the phone. Would recommend getting the extra coverage for your phone.

Fast shipping after paid deductible. Completely replaced my phone after it was thrown in a pool. Sent with a new charger, activation steps, prepaid envelope for the old device, and a new SIM card. Thank goodness for the coverage! I don't know what I'd do if it wasn't for Asurion!

Requested insurance replacement at about 9:15 pm... received the phone the next morning before 10 am! The website was easy to navigate and I still can't believe that the phone arrived 12 hours later! Way to Go!!!

This process was seamless. Filled out paperwork online and paid fee. Within a few hours I had confirmation, approval, and next day shipping tracking. Arrived next day with charger. Not in original box but is perfect in all other ways. Thank you Asurion! Highly recommend!

Yes I would recommend a friend. My sales guy goes beyond to help me. He is very polite and listens to my concerns and is very patient and helpful. I would highly recommend my friends to him. And he does an awesome job every time. I am a happy customer. Thanks.

This was a very pleasant experience. The person who processed my claim was courteous and efficient. No hassle, just good quick service. I would refer all my friends to you if they needed insurance. My phone exchange was very quick.

I was very pleased with my treatment of having to replace my granddaughter's iPhone. She was having major issues with the phone and I was treated very fairly and quickly. My granddaughter and I are both happy and satisfied. Thank you so much!!

Our business account has 20 devices on it. Luckily I have only had to file claims on only 2 devices all year. Both times, the packages were received overnight and with no glitches in the device setup. Thank you for providing a fast and very friendly service.

Replacement was sent in 2 days. I will always have Asurion with my phones. Thank you. Technicians were informative and eager to help me resolve my issue. An email was sent to me to be certain I receive my device. The small amount I paid for the coverage was well worth it.

The first phone took a while to get to us because they were on back order. And then it didn't work correctly. The second phone came much quicker. And worked well. I wish we didn't have to wait so long for the first phone and that it worked properly.

Broke my phone in a parking lot. Called Asurion and in 2 days I had my new phone. Crazy fast response. I recommend keeping the insurance on your phone. I thought I would never use it, and lo and behold I'm glad I paid the 10 dollars a month for it.

Well you sent all my info to my phone's email so it took me a while to get back to you guys but once it was going it was fast and easy and getting my new phone going and sending my old phone back was cake. But was amazingly fast, seemed like it took no time at all.

I was very pleased with the prompt and fair treatment of my claim. Even though it was entirely my fault, Asurion never hedged in their commitment to replace my phone. Although I don't expect it to happen again, I'm confident that Asurion will fulfill their insurance obligation if I were to make a similar mistake in the future.

I have always used your service. It was a little harder this time around but still easy. I had a hard time with the internet, but I'm also not the best at it so might have been user error??? Thank You.

My iPhone had a cracked screen and was not working well. I contacted Asurion and a replacement phone was shipped. The phone arrived when promised. I sent the old phone back in the box provided and everything has been ok since.

Super customer service, lost my phone 2x in a 13 month period and they didn't give me too hard a time about it... Just had to fill out affidavit. Replacement phone arrived the next day. I'm very satisfied and happy to have the service.

My experience was great. I called and reported my phone missing. They asked for information which I was able to provide without digging around for numbers or receipts or such. Then, my phone arrived at the destination I asked it to be delivered - Can't get much better than that - thanks.

Very easy process to get the phone replaced. It came the next day and we took it to our local Verizon and they got us back running! I'm very satisfied with the expedited service. We will continue to keep our devices protected with this plan.

I very was pleased with the replacement process. Did receive my phone within 24 hours of starting and completing my claim. The customer service members that assisted me was good to work with. I had no hassle from either person that helped.

I had my replacement phone within 18 hours. The people I dealt with were courteous, professional and polite. They were more than willing to help us replace the phone we lost and get the new one set up. We would absolutely recommend everyone to purchase this insurance.

Awesome fast. Thanks a bunch. Very helpful and willing to work with me because my phone was having a lot of signal problems. No one was ever rude and it was fantastic, not really much more to say. Thank you so much. Again, I love how fast the experience was.

Customer service was excellent. Person helping with claim friendly. Only problem I had was that she told me I HAD to be home to sign for new phone. Since I wasn't going to be I had to have it delivered to another address. It went to other address and was left out in the rain. Nobody had to sign for it.

Everything is good, good customer service. Only thing I hate is that I have to wait the hours for you to respond and I have to do everything by a fax machine. It's just not that user friendly. Not everyone has access to a fax machine and to wait the hours for a response. I had to use my work fax machine and stay at my job to wait for your response... Thank you!!

No hassle, and I was able to make the claim online. Shipping was fast and I had my new phone quickly. It was a pleasure working with Asurion - my broken phone is exactly the reason why I have insurance.

Well out of town visiting my sister who had just given birth I had an issue with my phone. They were awesome. They ship my new phone to her house so I wasn't without a phone for very long. This is why you pay for insurance so that way if things happen you can get a new phone and get back to your life. Thank you very much.

I dropped my phone in water and needless to say it quit working. Being a Realtor, I need my phone at all times and also need access to my contacts and emails. I contacted Asurion at 6:00 PM and received a replacement phone by 1:00 PM the next day. This was exceptional service and I recommend Asurion to anyone that requires a fantastic back up service in cases of emergencies.

The service was thorough and very helpful. The replacement phone was received same as promised. I did not have any issues with the service. I will definitely use the service again if necessary and I tell my friends how easy it is to use so they can take advantage your the service. Thank you!

I had a painless and very awesome customer service experience. I would totally recommend this company to everyone. The new phone arrived the next day and that was exactly what we needed because the phone was needed for work. The customer service person was very nice and extremely helpful. Very happy.

I dropped my phone in some water and couldn't get it to work. I contacted Asurion to file a claim and received my replacement phone which was an upgrade within 48 hours. I would definitely recommend Asurion to family and friends.

Great customer service and prompt delivery. 100% satisfied. Thank you. I was appreciate it the time and effort you did for me. I will recommend your service insurance to my friends and family. I will never change into another insurance service competition. I do have working with Asurion for more than 6 years and I never have any issues with them.

Everything went smooth with the replacement. New device came as expected, undamaged in freight transit. Switch over was done without a hitch. Everything went okay. The damaged phone was packaged up in the enclosed postage paid envelope and dropped in the mail box at the local post office.

My son's phone fell in a small puddle. Just enough to ruin his phone! This was quickly rectified by the excellent and timely customer service we received from Asurion! I believe you get what you pay for, and I'm happy with the service I receive.

The charger broke off in my phone port, which means there was only as much battery left as when it started to charge. I filed my claim with Asurion and within 1 business day I had my replacement device before the battery on the one that broke wore down.

I have used Asurion twice so far this year with my new phone. They were able to get me a replacement phone super fast. The only reason I can not give 5 stars is because I had a gold phone and they could only replace with black. Their customer service was good, although with the second phone I had to wait on hold for about a hour to get assistance activating the phone.

Claim was easy to do and we received our replacement quickly. All of the steps were easy to follow and information was basic. I didn't have to contact anyone directly to discuss. It was all done online and steps were easy to follow. We are very happy with how well this went and would file again if needed.

The service was friendly. My representative listened to my problem and offered valuable information. The communication and follow up was easy to access and the response was quick. The instructions were very detailed and easy to follow. Very satisfied with service.

It was extremely simple to get our broken phone replaced, it took only a day or two for the whole thing. Great work, would recommend. Have recently added it to a Christmas gift. The price was right and my experience was great so why not pass it on.

My Android phone was covered by Asurion. Once I contacted them, they immediately sent me a replacement which I received on just over one whole day. I have to say that Asurion's service made the experience almost pleasant. Thanks Asurion!

Our company buys the Asurion insurance on every phone. iPhones are easy to break - sometimes even in cases. But Asurion has come to our rescue many times and is always helpful and quick to respond. Well worth the monthly fee. Thanks!!

I tried filing the claim via the phone and online methods. The system kept looping me back to earlier stages in the process. Ended up starting over and still getting nowhere with replacing my phone. I plan to discontinue my service with both Asurion and AT&T as soon as possible.

Glad I have Asurion! I dropped my iPhone and even though it had a cover and protective shield, it landed just right to shatter! The claim process was simple and 24 hours later -- I had a new iPhone. The low cost for having this insurance is worth it. Thanks so much!

This was easy & quick. It turned a nightmare situation into a much less stressful one! I appreciate how quickly I was helped, how knowledgeable the customer service representative was and how patient they were with all of my questions. Thank you.

I discovered that my phone was missing and panicked until my wife reminded me that we has Asurion insurance. 2 days later I received my new replacement phone via FedEx. That was the best service ever! I would recommend Asurion to anyone!

They tell you everything about your phone and help you step by step finish the claim and they recover you contact information and easy to claim and I am very happy with the help they provide to you and I thank them for it.

Thank you for quick turnaround of responding to request and sending new phone to me via UPS. I went to a local Verizon store and they were able to reprogram my new phone for me. Have you received my return of damaged phone that was sent via USPS in package that was sent with new phone. A response acknowledging returned damaged phone would be appreciated. Thank you.

I submitted a claim for my son's phone that he dropped and no longer worked. The replacement phone works well and he is very happy with it. Received the replacement phone in the mail within a few days. Service is a bit pricey with the monthly premium and the deductible, but a new phone would be much more money.

The whole process from reporting the damage to receiving my replacement phone was simple and quick. The directions for switching phone was straightforward also. I would recommend this service to all Verizon customers. Great service, well done.

Ebony made everything go smoothly... I normally dread calling customer service lines but she made it painless... She was delightful. I would recommend getting the insurance on your phone. It's a lot cheaper paying the deductible then coming up with the money to buy a new phone.

I recently filed a claim after dropping my phone (Samsung Galaxy Note 5) and shattering my phone badly. They no longer had any Regular Note 5s but did get me a Note 5S. The phone was sent in a timely manner, the customer service was pretty good and I received a new phone that works great. Overall, I had a great experience.

My insurance claim was processed quickly and professionally. The process was easy to follow and the customer service was excellent. The new device was on time and in excellent condition. The return of the damaged phone was simple to do however, I was never notified when the transaction was complete and the phone I returned was received.

The experience was good, generally. The website was a bit tricky, and of course trying to get a real person was a minefield of suggestions and reminders that 'most questions can be answered in our website', which is irritating when you've been there and that's why you are trying to talk to a live person. But once I did connect, assistance was helpful, swift and cheerful.

I lost my tablet, but Asurion was there with a new one. Very quickly, I might add, in just a day or so. Working great now. The first one had some issues, but they made it right. I am very happy, indeed.

After damaging my phone during an altercation I was able to receive my phone within 24 hours after paying the deductible. Once received I noticed the headphones didn't work and the charger only lasted about two weeks because it was not an Apple certified charger. My phone freezes a lot but I can still use it and it does what it is supposed to do as far as making calls.

Everything was handled in a timely and efficient manner. I was very satisfied with being able to purchase a replacement phone. The turning off the Find My iPhone was a little challenging because we couldn't access phone. Also the delivering came very late like 8pm.

Assisted quickly and efficiently. Replacement device next day. Easy to ship back with plenty of time allotted to return without penalty. Excellent service. Nothing bad to say with this experience. Glad I carry the insurance and it's worth the worry free hassle.

My cell phone got damaged by water and Asurion was great about overnighting a new replacement phone to me. Great, dependable service! Fast and courteous. I am so glad my friends urged me to get the insurance. It was well worth it!!!

I needed a replacement phone and Asurion was very prompt on getting my new phone. Very satisfied with the timing and how easy it was to get new phone. Would definitely recommend to a friend. This is the second time dealing with Asurion and will continue to do so if needed.

Fast and safe service. Very satisfied working with Asurion. The level of response was very satisfactory, the technical advice easy to understand and the filling of the formats simple and easy!! All this gave me confidence and security and I got my device in less than two days!!

Awesome people. Got the phone within 24 hours. No problems. Everything up and running like nothing ever happened! Employees of Asurion are professional, courteous, very helpful. Told me that if we had any problems whatsoever to feel free and let them know and they would do everything they could to make it right.

Very, very impressed. Broke the screen of my phone, like an idiot. Hopped online, filled out a quick form, had a new phone the very next day. Super easy, super fast, super impressed. I will say though I was prompted to review this, I decided to because of how easy this all was.

Great replacement. Glad Asurion is there for us. The replacement phone was an upgrade since the 4S was no longer available. The speed of delivery was great... You sent us a reminder that you had not yet received the broken phone and my husband's face was... ** I forgot to drop it off. It's on my desk. Great job. We have all of our phones insured with you through Verizon. Thank you for your service.

Within 24 hours the new device arrived even earlier than predicted. No problems at all with filing the claim also. Can't do without for expensive items. The team on the phone was very polite and it didn't take long to complete the claim. No surprises either, what was told to me is exactly what happened.

Turnaround time was quick and easy. We were happy about the entire experience and would recommend to everyone. I can't say enough about the quick service on replacing the broken phone. Being without a phone is difficult and the fast service was very exceptional in this day and age.

Replaced phone with little discomfort. They FIND MY IPHONE is a little weird but figure it is an Apple issue not Asurion. Other than that the replacement is what we expected. Keep up the good work and thanks for the help.

As always, Asurion replaced my damaged phone, quickly. I still have problems with paying $10 a month, plus a $150 deductible, but this is not relevant to the service. For the related cost, we should not have to return any damaged phone.

My screen was cracked and it looked like it was filled with blue ink. You took care of my problem in an efficient and timely manner. I only lost a document file that was an aftermarket application, so I wasn't too surprised that it didn't make it. I am well pleased.

My phone was damaged and I submitted my claim to replace my phone. I received my new phone within two days. The transfer of information was simple and fast. Thank you for timely replacement phone and simple claim submission processing that expedited the entire process.

Great and fast service solving the issue. My son lost his phone while traveling for the Holidays. It was very hard trying to get in touch with him and he was traveling. We tried to find the phone and called every store and gas station he stopped by. Could not find it and Asurion help us fast. Great Service!

I waited 5 days after placing my order to hassle with customer service to finally get a phone after almost losing my job. Bad enough I contacted customer service a couple days after I received my device and little to say I canceled my service with Asurion IMMEDIATELY, the representative was rude, disrespectful and unresponsive.

Great easy service. Quick. Helpful process. Got phone quickly. The insurance covered the damage. It was no questions asked. Just had to return it in the box and postage provided. My daughter was very happy with being able to use her phone for school work again. Thank you.

From the time I filed my claim until the time I received my replacement phone was only a couple of days. I'm very happy with the prompt service! I will definitely be using Asurion again if I need a replacement phone in the future, but hopefully I won't need to. Thanks again!

The replacement arrived on time, exceed of what I expected; instruction included are clear and easy to follow those steps to get reconnected. I'm glad that I have purchased this service from Asurion therefore I can get reconnected back so quick. The steps to fill the claim are clear; some parts are a little bit confusion for a user who is doing this at the first time though.

I had a stroke, & after getting out of the hospital, I was trying to climb down out of my husband's big rig... my phone fell, hit the pavement & cracked... but I got a replacement the next day. I do think that the out of pocket is a little steep though.

Love this peace of mind when something happens to your phone. Deductible is small and you get your new phone very fast. Thank you so much for getting me back - service so quick. Because of you I'd recommend you to anyone. The ease of the online forms is great too. Excellent customer service.

The response I got from Asurion was great. I had the replacement cellphone the next business day. Everyone should be get an insurance for their gadgets. You are assured that when your device gets stolen, the insurance will take care of it.

I had dropped my phone on the corner where the id card goes. As a result my phone would tell me I could not make calls. Called Asurion and they moved quickly on the claim, only problem was my phone was on backorder for 2 weeks they said. Imagine my surprise when new phone showed up in just 3 days. Overall easy process and nice to deal with.

The phone was here fast and exactly what I expected. So glad that I was able to get insurance! I would definitely recommend to anyone that they get the insurance so if anything happens they won't have to pay a whole lot for a new phone. GREAT Service as well!

Worst experience ever. I file my claim on Friday 12/23/2016. I was told I will received a phone call within 3-24 hours. It is Tuesday 12/27/2016 and I have not received any phone calls and or emails. I called in at 9:30 am and they closed my case, no reason given. Now I have to wait another 24 hours - unreal.

The service was prompt. I called because my screen was cracked. I was not happy with how the technician replaced the case. After repair, the case was cracked, bulging, and the phone was overheating, something it had never done before. However, a new replacement phone was sent out quickly.

Someone broke my granddaughter phone cracked the screen and it wouldn't power on. So we had to send it into Verizon and they couldn't get it to power on. We had to wait little longer than before we could get another one. Because there was a shortage on that type of phone. Well please with the service I received. Thanks.

Cell port was going out along with freezing up. Called, made my claim, cell phones were backed order. I was without a phone for six days til I called service again and was sent a new phone. I'm pleased with my new cell.

Wonderful service and fast delivery. I lost my phone and it was handled amazing. Everyone was helpful and made sure I understood the process of my claim. The new phone arrived just as they said it would. Thank you so much for your service.

Replaced my iphone 6 plus after it was lost with no hassle. Phone came straight to my door step within 2 days. They even offered overnight shipping. In my situation I didn't need overnight cause I had a temp. backup phone but nice to know it was an option. It's also fair in price comparing it to having to buy the phone new. My coverage is only 11 bucks a month. If I were able to add or change something it would be: if someone didn't make an insurance claim within 18 months the deductible should be $125 instead of the $150 & at 24 months it should go down to $100, cause at this point if you add up the monthly cost of insurance and the deductible, you're paying the same price as the phone or even more.

Incident #1: Broken iPhone 5s. I had an iPhone 5s that wasn't functioning properly. I was sent a "new" iPhone 5s from Asurion. The phone worked for a few weeks until the screen started acting strange. I took it into the Apple Store to find out what the issue was. Apple said that these warranty phones typically have cheap 3rd party parts in them that can often create problems. Asurion took forever to get back to me before sending me another iPhone that had the same exact problems.

Spoke to rep on the phone, who answered my questions easily. The whole process was completed in a short, timely manner. Fortunately I have a printer and scanner at home or the process would have taken much longer, printing documents, signing the documents, scanning the documents, attaching to the link on the website. I am fairly tech savvy, but I can see where this would be a bit confusing and troublesome for some people. They didn't have my exact phone in stock, so I was pleased to see that they did offer 3 optional replacement choices at no additional charge, one of which was a newer model. All in all I did have a decent experience.

The first replacement phone I received kept dropping calls. Asurion was great about sending a second replacement. While this second phone works fine, it has quite a few cosmetic problems - scratches and dings on the phone. I would think that for the 200 we had to pay, we could get a perfect phone. To be fair, I didn't contact them about the second issue.

Asurion, when contacted, responded immediately. Agent took time to make sure I completely understood the process. This was at Thanksgiving time and we were in a different city. They shipped the phone to our location while away. Replacement phone (identical, even the color) arrived on time and in great condition. Thank you.

The Asurion insurance company is a great company. They made me so happy about my problem's problem. Good and faster service. Shipping are so faster. Next day was at my home. I never saw another company like that. Congratulations for your great attention.

They have the best call service and they are fast, it's only take 24 hours to get my new phone. l would recommend to all my friends and family, because when you call them they are very friendly and they try to make sure you get the phone the faster they can.

The claim was made on Asurion's website. The questions were simple to understand. The form was reasonably short and easy to fill out. The turnaround time was less than 12 hours from filing the claim to delivery of my new phone. I was extremely pleased.