Asurion Reviews

Great job getting a phone sent to my son at college in California. It made it easy for me to get him a replacement phone when he was away from home. Thanks for your next day delivery. It was a seamless transaction.

Wife's phone had cracked screen. Asurion helped us find a new phone since hers was no longer available and another one was on backorder. The recommended phone they sent us is amazing! Asurion has great customer service and am glad to have insurance with them.

We know how disconnected we feel when our phones do not work. Asurion quickly handled the claim and followed up which I greatly appreciate. They were in touch through each step, even alerted me they received the phone. Great job!

When I first called about my damaged phone, I was told that it might be possible to just replace the screen since that is what was damaged and the phone still worked. However, by the time we returned from our trip (two weeks later) I was told that the parts were no longer available to fix the phone. This resulted in a $150 cost to me instead of the $50 deductible I was originally quoted. As compensation, they upgraded my phone to a 256 GB instead of the 128 that I originally had. I would rather have saved the extra $100. However, service was very fast and courteous, no complaints about that.

I was totally impressed with: the ease of filing a claim, acknowledgment of my claim, communication from your end to keep me in the loop of “replacement process” and now checking back regarding my level of satisfaction with your service. One word would have sufficed... EXCELLENT!

I have had a Samsung 6S for about 3 years, when the screen turned blue and could not use. I received a replacement phone through insurance. The phone arrived immediately the next day, so Kudos and thanks for that. However, I am disappointed in finding a micro-fracture across the screen of this refurbished replacement phone upon receipt. The phone works fine, the battery life is like new, and I purchased a glass screen protector as well as a heavy duty otter box with its own screen protector. I should have thought that the replacement would have been LIKE NEW condition, but apparently my expectations are higher than Asurion's.

Replacing my husband's broken phone was quick and painless. There is nothing l could possibly change in order to make the experience any better. Everything was self explanatory and instructions were easy to follow. Thank you for providing the return envelope and for shipping everything in such an expedient manner.

Everything was great with my insurance claim. I made my claim and I received my phone the next day in great condition ready to go. I promptly activated it and starting using it right away. I also received a case just as my Asurion assistant said I would.

Lost my phone on a plane returning from BWI airport at ATL international. Was given new phone and only paid $19.00 for replacement. 2 days after we contacted Asurion the new phone arrived. Great job!!! We would recommend Asurion to others and we are very pleased with the results.

I have Asurion insurance on my iPhone 7s Plus that covers cracked screens for $29. I called to put a claim in and I was told it’s not available in my area but I can buy a refurbished phone for $199. I said I did not want that, I wanted my screen fixed for the $29 I’m covered and have been paying for. I asked where was the nearest place I could go and was told I had to give them area codes. I feel I was doubled talked and scammed.

I dropped my tablet, went on the website and filed my claim and had a new tablet within 48 hours. Quick and Easy! I would definitely recommend getting Asurion coverage on your electronics; only spent $29 to get a new tablet instead of about $250 thanks to my coverage.

I was a bit upset when I found out that my phone company couldn't replace my phone, but after filing my claim with Asurion I was pleasantly surprised by how easy it was and that I got my phone the next day.

The replacement phone was received in a very short amount of time after submitting the claim online. We did have issues with disabling the "Find My iPhone" app, but that may very well have been user error on my part.

Setting up the claim was super easy. The phone was shipped timely, the shipping company delayed its arrive by two days but not your fault. I was very thankful for your timeliness and helpfulness. I have no complaints about your service and in fact very happy I purchase the additional insurance.

When my son broke the screen on his phone, Asurion was there to send us a replacement phone without any problems! They made it completely painless to send the old one back. Wonderful service. Would definitely choose to get warranty through them again.

I was pleasantly surprised at the ease of reporting the claim and the replacement of my phone. I did have one instance where for some reason my call was disconnected and had to retrace some steps, but all in all very pleased with process. Replacement phone was shipped fast.

Pleased with the replacement phone, the only issue was the wrong SIM card was sent with the phone. Verizon did send me the correct SIM card at no charge. Outside of the SIM card I was very pleased with Asurion's prompt service. I'm definitely happy I purchased the insurance plan.

I ran over my iPhone recently. Never did anything like that before and never had to replace a phone before due to damage. I called Asurion and the representative was very understanding and responsive. Since the incident happened on a Saturday, I could not get my phone until Monday, but it was there first thing. So glad I had the insurance and did not have to wait for hours at a Verizon store for a new one. I would highly recommend getting insurance on your device, just in case.

We originally went to the Verizon store and were told we couldn't use the insurance. Customer service was very courteous and friendly. They took care of the claim and the phone was there by the next day. Was very satisfied with service and would recommend Asurion to family and friends.

Your response time and efficiency is great. My only issue is that it would be nice to receive a new phone and not a refurbished one, but I understand. I would be willing to pay more money for a new one. Thank you for your service. God Bless you.

I thank you for handling my phone incidents quickly. However, I feel that the amount you charge to send me a new one was expensive but I have been careless with my phone twice. I appreciated the customer services I received from you. Please keep up the good work.

Customer service was great and shipping was very fast, but the phone has a couple issues. 1 The camera freezes up when taking a picture for a text, seems to do fine in normal camera mode. 2 It doesn't have as good of service as my first Galaxy s7 edge.

They were very quick with claim and helpful. Very satisfied. Happy with the way things were handled. Phone was broken was easy return. New phone was there within a day was nice. Very happy with the way things were handled. Would recommend to anyone.

I have received 3 emails threatening me that I will be charged $500 if I do not remove the old phone from my iTunes account which I already have. I have called the Asurion number and left my name and number for a return call and have never received one. How can I trust/verify Asurion has checked my phone to confirm the removal of the account if they cant return a phone call? I have paid a lot of money over the years (enough to buy a replacement phone) and I'm disappointed in the follow up.

The customer service was great. Everyone that I talked to was very helpful. The replacement phone is the problem. No sd card. Running out of storage. Without the sd card more hassle to maintain storage. I am not a tech guy and am very flustered. I've wasted hours trying to connect to my computer I still haven't figured it out. Going to get some help. Help is two towns over. What a hassle.

Asurion is the best when it comes to protection for your devices, I recommend that everyone use them for all of your electronic devices. I'm sorry I don't have anything further to say or recommend on here or to anyone else but good luck with your choices.

Filed claim with Asurion to replace broken iPhone. Although they sent a replacement device within 24 hours, the replacement device (which they plainly said had a one year warranty) powers off at least twice a day and requires hard restart. After three calls and over an hour on the phone with their "Technical Department," I was sent to Verizon because of "compatibility issues." Verizon couldn't get phone to work correctly either. Rather than provide a replacement device, Asurion wants to continue to have me work with their "Technical Department" and continue to give me the runaround.

The process was easy and efficient. Received my replacement within the expected time frame. It was easy to return the defected device. The cost was nominal. It was one of the easiest claims to be solved. I appreciate the ease of the process. Thank you.

I was very pleased to get back in service quickly. I would have liked to have gotten confirmation that I followed directions on returning the phone including disabling the find my phone feature to ensure I wasn’t charged the extra $500.00. Outside of that service was great.

My phone disappeared on a business trip. Within 24 hours I had a replacement phone and was able to continue with work and the rest of my life with very little disruption. The staff that I spoke with at Asurion were polite and helpful, and made every effort to make my situation as painless as possible.

Came in a timely manner but was a refurbished phone that acts slightly different than my first one did new out of the box. Disappointed because I did ask to receive another new phone but did not get what I wanted. But due to the nature of work I do did not have the time to wait to send it back and wait for a new one. Great on shipping time disappointed with merchandise.

I was satisfied with the ease of exchanging the phone. The only problem I had is taking the information out of the phone. The phone was damaged where I could not use to do it and had to use the new phone. I had an Asurion agent call me advising me to do it and said she will email me the instructions, which I never received. I had to take it to a Verizon store to have someone there do it.

My spouse dropped her iPhone out of her hoodie pocket by her car. As she backed out, she ran over her iPhone. Within 4 days, Asurion sent a replacement. Really fast for rural Wyoming. Karen teaches a preschool and needs a phone to keep in touch with her parents.

My son dropped his phone while at college and the touch screen stopped working. Filing a claim couldn't be easier and the replacement phone arrived very quickly. We followed the easy to understand instructions and returned the damaged phone per the instructions. My son was back online and very satisfied with Asurion - thanks!

When enrolling in an insurance program one expects to receive a product when the claim is filed. This was not the case. I have the most basic iPhone (black, 128gb) and one would expect this could easily be replaced. I had to wait over a week to receive the product and had to pay a full rebate and pay a full monthly deductible. I am completely unsatisfied by the cost and service provided by Asurion.

When I lost my phone, I wasn't sure it would even be covered. I had a great experience from when Asurion was first contacted about me losing my phone, to when my replacement arrived. So far it works just like the old one. Excellent customer service!

Excellent service received my phone within one day. Phone works perfectly. Was able to send the phone back with no problems. Tracking number was sent and I️ was notified when the phone was received when I️ sent it back. If I️ need to I️ will use the service again.

Process was super easy, fast and customer service was amazing and helpful. I got my replacements very quickly in the whole process of packaging in returning my Adams was super easy. Very very very satisfied. Very happy.

My phone was damaged and Asurion made sure to get me a replacement phone immediately. The process was quick and easy. I just wish they had the option for someone to come to my house at the time after than having to send my phone out and paying for an entire new phone versus just screen replacement.

Screen was cracked on my daughter's phone. I received a new phone to replace. Very satisfied with the fast service. One thing I did not know about this service is that I needed to contact you directly. I went to the Verizon store and received the information I needed to process my claim.

Was quick fast and easy on all ends. Had the new phone within two days and sent the old phone back. So happy I got insurance for this phone cause it's about 400+ dollars just to get the screen replaced and that is just ridiculous.

This wasn't the first time for me and dealing with phone insurance company. They made the transition very easy and smooth. It was very helpful. My replacement phone was shipped and delivered in one day. I would recommend Asurion to everyone.

It was fast and easy. I received the new phone in a timely fashion. The return envelope made for an easy return. The only issue I seem to have is the speaker on the new phone doesn't work. I appreciate the ability to get such fast service and my new phone.

The screen on my iPad broke, called Asurion and was helped immediately. My Ipad was replaced promptly, great job. I received an email when my return was received. I would recommend purchasing the insurance on your devices.

My daughter's phone screen was broken and I contacted Asurion for a replacement. The smartphone is discontinued and was offered a flip phone as a replacement. I brought up the fact it was a smartphone, I could not accept a non smartphone. Customer service representative was understanding and assisted in getting a proper replacement. Replacement phone came next day.

I'm a long-time Verizon users. This was the first time I've had to use our phone insurance. My wife tried to follow process and open case from your website on her Smartphone. It didn't work well, so she tried again. This may have caused a problem, because we were denied our claim. After calling, the agent said they would not process our case and couldn't give any details. So I called Verizon who was about to give us a replacement phone, but the manager helped escalate issue to Asurion. After too many phone calls and even Verizon having to escalate on our behalf, Asurion sent us the replacement phone. Based on our history alone of not abusing our insurance, Asurion should have been more helpful.

The service was Great! The phone got delivered in a timely manner, instructions were very easy to follow to start using my cellular device. Instructions that were included in the box were very easy to follow. I would recommend Asurion insurance for cell phones to all of my family and friends.

One of the phones on my account stopped working. I was able to call and not spend a ridiculous amount of time on the phone to place the claim. This is much appreciated and hard to come by with customer service these days! The phone was replaced in a timely manner and my expectations were met. Thank you!

This particular transaction was done fairly well, but overall the services provided suck/are not very good. I have a phone with a cracked screen that you want me to pay $150 to get fixed because you either do not offer the service in my area (a very big city-Seattle area) or my phone, which came out less than a year ago, does not qualify (I have received conflicting reasons). I could go to a shop and get it fixed for a third of that price and yet I am paying you for insurance to cover those types of things.

Galaxy s7 edge - I have no complaints when it comes to the customer service at all. However, the refurbished devices ALWAYS fail. I buy a brand new device, accident happens, I claim insurance and get a used, repaired device that didn't function anything like a new one should. And yet, these refurbished phones are supposed to work like new. Really, for the money being paid for insurance, I should get a BRAND new device, not refurbished, and not limited to 2 claims. I work outdoors and constantly use my phone, it's pay of my job. Accidents happen and not just 2 times in 2 years.

I made my claim for a damaged phone and within 14 hrs I was provided with a new phone. I was Extremely pleased with the service and customer service was also very good. Thank you for the experience and my new phone.

Thanks. The replacement phone works great. The communication was great. You kept me informed on the process. Had to wait a day longer but worth it. There was no hassle on the replacement. Just call, pay and done. Thanks again for all your assistance.

I have paid Verizon for insurance for years, and never before made a claim. The first time I need a replacement, I have to deal with a third party, and pay $100 for a discontinued phone. Not the deal I anticipated when I purchased the insurance all those years ago... Asurion did GREAT aside from the apparent bait and switch by Verizon.

We recently had a washing machine problem with our Maytag Bravos washer purchased from Home Depot. Asurion is the warranty service provider for appliance warranties purchased from Home Depot. The issue began on November 12th when the machine displayed an error code "F54". The 3rd party servicer was sent by Asurion on the 15th of November.

We had to have the screen replaced on my wife's phone. From start to finish everyone I talked was great and helpful. Then about 3 months after that her same phone the screen display stopped working. I called and they got another phone out to us the very next day. Again, the 2 people I talked to were friendly and helpful. We couldn't be happier with the service we got. Thank you...

Thanks for the prompt service on my device. So far I've noticed my speaker on my device isn't working correctly. Sometimes it works and then others the noise only comes through the earpiece. I've checked all my settings and volume control and everything is set at the highest setting.

Very fast turnaround on a replacement phone. It only took overnight to receive my new phone from Asurion. Once I gave them a call they took my information and my phone was on it way. I called in at 2 pm on Friday @ 8 am Saturday my phone was brought to my house.

Fast and easy, great service, good customer service and easy to get questions taken care of, was mailed and I received it quickly. Return with return envelope was very easy to complete, would recommend to a friend, hope I never need to use it again.

I was not a fan of having to pay $100 for a new phone. Especially when it was only because I was in the wrong market, the market I was in didn't have the tech who can fix the cracked screen. Delivery was fast.

Device was broken. A new one was sent within 24 hours. A return address envelope was provided for broken device to be returned. Everything was handled in a timely manner and customer service was superb. I would recommend all patrons get the insurance. You never know when/if you will need it.

I have been very pleased with Asurion. They are quick and helpful. I messed up my settings with the phone replacement and they were very knowledgeable and helped me to get my replacement just right. I highly recommend them to anyone but especially people with teenage kids.

I was very happy with my interactions with Asurion. They were quick, helpful and accurate. I found the website to be very easy to navigate and the return process was spelled out and everything I needed was provided for me.

Process could not have been easier or more convenient. I was able to place the claim online and get the assistance I needed. My new device came timely with everything needed for immediate use. The return envelope made sending the damaged device very easy. And I appreciated the follow up emails as an additional monitor for the process. Thank you for your assistance.

I will not use insurance again, as I feel the benefit does not equal the cost of, in my case, what was 26 months of insurance payments in order to pay 159.00 for a refurbished phone. Transfering the data was not an issue, but required a trip to Verizon to complete.

Asurion: Was very helpful in the transaction of exchanging the damaged phone to a new replacement. I was very pleased with the service and the quickness of getting a replacement. Although I feel that the fees to a replacement are a bit high I'm glad I have this insurance coverage in place. Every nickel counts in making things work. Thanks.

Asurion performed as expected. Quick service. Replacing the broken phone was fast and easy. Included instructions were clear. I have used the service to replace a phone twice. Both experiences went smoothly. Backup the phone, restore to the new phone, turn off Find-my-iPhone on the old device, wipe it, mail back the broken device, done.

Quick and friendly replacement of phone. Recommend the service to everyone. Easy to track phone from website. Phone was ready to go. I've used this service before and every time I have had no problems getting my replacement phone. Sign up and hopefully you don't need it but when you do it's there.

Great service! Received replaced phone the next day. Instructions and use of site very easy to use. Would recommend anyone having a phone to get this insurance. Well worth the money! Hope I don't have to use again, but thankful to have it. Great Job!

You were very efficient in keeping me posted about receiving my new replacement iPhone. I'm glad I had the insurance with your company. The process was made to be pretty painless. I will recommend the insurance to friends and family.

The insurance process was great. However, the replacement phone that I received is not working as it should. It frequently goes to black screen and the only way I can get it back to working order is to reset it via my computer.

I was very pleased with the prompt service that I received from Asurion! I've purchased this insurance with every phone that I have bought before. It is well worth it! The instructions were easy to follow if you needed to return a damaged device. The refurbished phone replacement was in excellent condition.

Very professional and helpful. I had a problem with getting the "turn off my Iphone" part and I was treated with respect instead of like the idiot that I felt like. I would recommend Asurion to anyone that I know. They took the time to research and find the right assistance that I needed and was very patient with me.

Very satisfied. Good service, great phones, fast Mailing Service. Easy switching phones over and a nice way to mail it back. Easy time at the store, set me right up at the phone number to contact the police. Had my phone out to me no time at all.

My iPhone was stolen from my back pocket while standing in line at a Kentucky Friend Chicken Restaurant in Columbus, Ohio. My daughter and I were at a horse show, watching my horse being shown. I was very upset as all my videos and photos, of the show, were on my phone. I immediately went to the nearest Verizon store to report it stolen. To my surprise, a replacement phone was delivered to my address the next day. I am so glad I had the insurance and could not be more pleased with the service I received. Thank you very much.

Great experience with no issues. Team was helpful and replacement was easy. New phone arrived in a timely manner with clear directions for sending old phone back. Written and oral directions made the process almost dummy proof. Customer service was friendly and helpful. Thank you!

Excellent job! In the past 2 years I have lost a phone and had one stolen but Asurion was great in handling both issues!! I highly recommend anyone who has the opportunity to accept the insurance. It is well worth the cost when you consider the price of outright buying a new phone!

I don't recall receiving an email saying the cell phone was received by you. This is important because I don't want to be charged for a phone that I returned it to you. Otherwise, I have never had any problems. Thank you.

I was hesitant to purchase this insurance on my cell phones, but now I'm glad I did. Very fast response to my claim (new phone in less than 24 hours) - I recommend this plan. Replacement phone appears to be brand new.

The claims process was easy, efficient, and fast. I received a replacement device the next day. The envelope they send with the new device for returning the damaged one was straightforward and easy to use. I am highly satisfied with Asurion's service.

All went extremely well with the phone replacement. My problem was with the delivery of item. I believe it was sent via UPS. They did not deliver to the house, even though they said they did. I was out of town and had to search for an office to pick it up from. Very poor service.

Your team talked me through as to what I needed to do to have the replacement sent to me. I would tell everyone that I know about how quick your team was in helping me to get the proper paper to send in and get the wheels turning for a speedy return. THANKS for an AWESOME job.

Phone was delivered quickly as promised. No hassle but your phone call process leaves something to be desired and I’m not sure the battery in the replacement phone is as good as my NEW phone that I returned because I had an accident and broke it.

Got a new phone in 24 hours. Wow that was so fast. Great job. I would recommend you to all my friends and family. You guys were very fast to get my phone back to me as I need it for work and checking in with my family. Thank you so very much.

My tablet ended up with a cracked screen and went totally nuts! When I took it in to my local Verizon store, we filed the claim and the next day I had my new tablet. Awesome service. Still don't know what caused it but you took care of it with no hassle at all. Thanks for the great and extremely fast service!

When I was told that my replacement phone would arrive in such a short time, it was hard to believe. However, arrive it did, and I was thrilled to get it. I'm not sure whether the phone was new or refurbished, but the screen DOES have some vertical lines that show when the background is just right. I can move the background around, and the vertical lines stay stationary. All of that being said, it's nice to have the replacement phone, even if it's not "perfect".

I’ve had this plan for ten plus years. I filed my first claim and got a refurbished phone that is a piece of garbage. Everything about my replacement is absolutely not worth my years of paid insurance. I will be surprised if this message makes its past all of the delays. Waste of money and time. 100%

Phone was stolen and they were great at getting me a new one in a timely manner. Were able to send overnight which helped because I was on vacation. Customer service was great. Would highly recommend to someone who needs a new phone in my situation.

Friendly, helpful support. Very quick response. I am extremely pleased with my experience and would recommend these services to my friends and family. My phone was crunched by a car and was replaced the next day following my claim. No problems at all. Thank you.

Unfortunately my wife doesn't care about taking care of herself, her phone or anything else in her possession. That's why she has a less expensive phone. Just as long as she can play games, do Facebook and watch YouTube she's satisfied. This is her 3rd phone this year. Lucky for me. I have Asurion. My 13 year old son takes better care of his phone.

The first replacement phone we received did not work. The 2nd replacement phone stopped working also. We invested in a new phone because of the lack of faith in a 3rd replacement. The staff is very nice but the product is not reliable

From the start to end of the process was flawless. All stress was taken away. Every step was explained to where anyone could understand. The replacement phone was received in a timely manner along with the cover. Great job, efficient, timely.

Fast processing and shipping. Spouse was able to use phone again without major delay. Would highly recommend to family and friends. Excellent customer service. Entire process went very smoothly. Thank you for having such an excellent company. Highly highly recommended.

Asurion replaced my S7 within 24hrs, GREAT SERVICE!! The $149.00 replacement fee plus the $11.00 monthly is a bit much. The replacement fee should be lowered or adjusted according to the number of replacements a customer claims within a 1 to 2 year period.

I was never sent a bag so I could mail back the damaged tablet. When I called and requested a bag they sent me a cell phone bag. Tablet will not fit. I now need to make another call for a bag large enough for my tablet. Thanks.

I broke my tablet screen so I called Verizon. They gave me the website and I started the claim. I was very surprised, two days later, my new tablet arrived. Very fast service. I will never be without insurance on any of my devices. Thanks for the quick service.

Nothing short of fantastic. Very easy to file Claim & replacement phone was delivered the very next day. Asurion representative was easy to talk to & answered all my questions. He represented the company well & stayed with me through every step of the claim. I highly recommend! Great experience.

Fast... Easy and best insurance I have ever had. Fast service... easy returns. I recommend to everyone with a cell phone. 24 hour turnaround and had my new phone. Even delivered on a Saturday right to my door. Asurion we will be a lifetime member!

My son's cellphone was stolen. Went on the Verizon website, linked thru Asurion to verify our insurance coverage. Requested replacement for the lost phone, applied online, processed and a new phone was shipped and received in 2 days. The whole experience was painless and excellent service was provided.

The phone quit, was under warranty but not covered as there were small hairline cracks on the back of the phone. Because of that I had to pay the deductible to get a new phone, even though the old phone which functioned perfectly, until it quit. The service getting the new phone after I paid my $149 deductible was great, I just think it was wrong that I had to pay a deductible, the hairline cracks had nothing to do with the failure.

I received my replacement tablet within the 24 hours allotted for that. The problem I have is the charger I received with the tablet doesn't charge it like it should, I have been trying to find the correct charger for it to no avail. I don't know why the tablet came with a Belkin charger that causes the tablet to charge very slowly.

I received a Galaxy S7 phone, did not work right, called back and asked why I am getting a S7 phone when I originally had a note 4. Wanted another note, so customer service was awesome, they sent me a note 5 which I love, except for the on and off button, it sticks, but I am willing to deal with it due to the rest of the phone is great. They took care of everything efficiently and fast, received my phone quickly, returned my phone quickly, and they were very friendly on the phone and personable. I have had dealings with Asurion plenty of time in the past, and found that the last time was exceptional. Will not have a problem recommending Asurion to anyone.

The whole claim process was quick and easy. Did the claim around 7 pm and had the phone on my doorstep at 4 pm next day. Filing is just answering questions about the kind of phone and a little about what happened to it. You can start the claim then come back to it if you don’t finish.

The touchscreen on the replaced phone freezes. We need to return this one as well. I will call this week to find out how to replace a replacement. Other than that, it was delivered quickly and efficiently with excellent return directions.

My cell phone had dropped and cracked the screen. I was able to get a replacement asap which I needed. The new cell phone came the next day. A great way to resolve cell phone issues without having to worry about anything.

My daughter's phone was knocked out her hand at school and it completely broke. Smashed screen wouldn't turn on... I went on to the website when she got home and showed me the phone. The next afternoon she had another phone. Fast and easy service. Definitely would recommend.

It was simple. I filed A claim upon losing my Tablet and within less than 2 days I had a replacement at my door. And with the support I had from from The Verizon store in Petaluma it was effortless. I Honestly say that I feel Respected. You walk the talk. You did what you said you would do serious. Thank you.

My daughter had a broken screen and we returned it to Asurion like instructed. Asurion sent back a phone with a broken camera and a crack in the corner of the screen. When I called to discuss the problem I was told that the seven days has lapsed and there was nothing more Asurion could do. We just filed a Massachusetts small claim against Asurion.

Asurion has Insanely fast shipping on replacement phones. Perfection! You'll be shocked how easy it is to replace your lost/damaged phone. This is well worth the money spent on insurance! Seriously, do it! It's fast and so easy. Simply go to the website, enter your information, and your replacement phone will show up the next day! No joke - it'll be there the next day? It's like magic! I've used Asurion twice to replace damaged phones, it's amazing.

S8 replacement - Asurion, you guys rock! Staff was friendly and helpful. My new phone came packaged well and ready to go. The return envelope and process is quick and easy. I don't like the fact that I have damaged phones, but I am glad that I have Asurion for my insurance needs. Thanks.

Made one phone call. Replacement phone arrived next business day. No hassles. Replacement phone may need to be swapped out, as it seems to have a small glitch. Otherwise awesome service and program! Thanks!

The new phone was received in one day, set up and worked fine. Sent back the broken phone with prepaid package provided by Asurion. Very easy and fast exchange. Continue to have this insurance on all the phones on my business account.

I have had 3 phones replaced with Asurion, each time they were prompt and easy to work with. When my Windows phone broke, the model was no longer available and they worked with me to find a suitable model. My one complaint was the time it took for them to inform me the model was no longer available.

I had a great experience. The person who assisted me was very helpful and knowledgeable. Replacing my phone was seamless. From paperwork to receiving my phone to activation. I am happy I signed up with Asurion. I highly recommend and would rate 100% satisfied customer.

This phone had been smashed while in our sprinkler tech's pocket resulting in a cracked screen. I couldn't believe it when the replacement phone arrived so quickly. It really did arrive the next day after filing the claim. The whole process went so well and was relatively painless. Thank you. Sure was glad we had it insured.

I use Asurion for all my electronic insurance needs. I would sure recommend my family, customer, ETC. to use Asurion for their insurance needs.

When calling to initially make the claim, it was an incredible, easy and quick process. I was pleased with how short the phone call was. I had to call back twice to get more clarification as I decided to use my phone insurance company to also make a claim. The phone insurance company was not providing all the information that Asurion needed but I did not receive any hassle and Asurion worked with me which really made a positive difference. I was already stressed about breaking a new phone and when Asurion processed the paperwork without nitpicking every detail it made a world of difference.

I was extremely well taken care of. Phone received fast - when a problem occurred with the replacement phone the representative was fast and efficient in taking care of the problem. My only complaint would be that the e-mailing of the company did not produce any results. However calling did the trick and I was completely satisfied.

Asurion was great, when I actually talked to a person. But your automated response when you first call is aggravating. It took entirely too long. I understand your operators are busy but streamlining it would help customer satisfaction, at least for me. And Verizon customer care needs to work on their connection to you guys.

Two phones and still not happy. Can not hear on either one and other one isn't working right. Calling Monday. Hopefully they will replace again. Never had any trouble before. Very disappointed to have spent 200.00 for my part of insurance replacement which is ridiculous. I will not ever do again. Asurion has became a rip off my opinion.

Great customer service on all my device claims. Fast process on my claims and service on delivery. I will tell my friends of this insurance company. Rep was very patience and clear of all terms conditions explained about each claim. I have been with Verizon for a very long time and I am glad they chose your company to be a part of their team.

They were awesome. They responded in a timely fashion. I received the first phone that gave me problem with the speaker, called and I was sent out another phone without any problems. I would recommend others. I don't have anything Negative to say about my transaction.

The replacement for the replacement I got for losing my phone came in fast and the service was great. The representative was understanding and knowledgeable about the issue I had. Everything got here in time and I was connected to the world once again and with no issues.

It was easy and quick and the directions were concise and easy to follow. The phone arrived right on time and it was easy to return the damaged phone in the provided envelope. Asurion stayed in constant communication with us updating the whereabouts of the phone and expected delivery date.

Great fast service. Being without a working cell phone is very stressful. The fast replacement service took that stress away. The replacement phone came right away, and sending in the damaged phone was easy. I appreciate how easy and efficient the process was.

Broke my phone, made a call to file a complaint. In about 4 minutes was done. Got my new device the morning after, new, clean in original packaging, very happy with the service. At any time I called got answered all my questions, thank you.

Impressed by the fast service, especially since the replacement came prior to my return of the defective unit. My only complaint was that the Tab 3 is supposed to come with a stylus pen for drawing. This is a basic item and not an option, so I feel it should have been included.

I was pleased with my coverage and my new phone. It was extremely prompt in replacing my phone after it was damaged when I dropped it. I am glad I don't have to go without my contacts, facebook and internet on my phone which I use all the time.

I was highly satisfied with the customer service given to me during the return of my phone. The agent was supportive of the needs. After which explaining a phone was sent to me the next day. I cost is a little extensive, but I feel it's well worth even when the damage was my fault.

Great service. Replaced phone after being dropped. Screen replacement was great too. Would recommend their service. Came out to meet us to replace screen. Nice people. Would definitely recommend having this insurance. Very reasonable too. They will even come to your house if needed.

It was great to get my new phone the next day. Swapping everything over was fairly simple. I would definitely recommend Asurion insurance to family and friends for their phones. The guy I spoke with was very informative, polite and respectful.

Phone Repair - Fast easy process. Prompt response, no questions asked. Customer Service was friendly and very helpful. Really didn't know what to expect when I submitted the claim but I was very pleased. No complaints. Definitely worth the investment. I would recommend it.

Very timely and considerate system of operation with both speed and accuracy on delivery of the replacement phone. Never had a problem with this company. Marketing became a reality in this situation again because I have had to use them earlier.

I am very satisfied with the response of Asurion when they replaced my Galaxy S8+ after I accidentally dropped it and the screen shattered. After I called, the process to replace it was immediate, they sent it to me overnight. I would recommend their service to any of my friends, as a matter of fact, I have done that already. Thank you very much for your outstanding service.

Called and advised company that I broke my cell phone. Asked that a replacement be sent. Got it by UPS around 8:00 pm the next day at my house. I was able to track the phone through the delivery process. Glad I had the insurance or otherwise I couldn't afford another phone for my job. The phone replaced was a Moto Z Droid. Thanks!

Great support! I will recommend to friends and family for next time. I was able to reach a live person on your support line with very little trouble. The person on the phone was very personable & assured me the issue would be resolved.

They sent me a phone that was refurbished and the speaker did not work properly. It sounded as if it had been around moisture. Then, the night mode did not work correctly either and nothing changed when I would hit the button. This is the second time Asurion has sent me a replacement phone that was sent to me with malfunctions happening as soon as I turn the phone on.

The $199 copay was a bit of a surprise. And the confusion generated by receiving return instructions and packing materials from both Asurion and Verizon was extreme. Then the phone call from Asurion stating they had not received my damaged phone and would levy a $300 core charge to compensate was unbelievable. Asurion and Verizon don't communicate these issues? The replacement phone was exactly what was needed and as perfect as expected and received unbelievably quickly. Overall, a vexing but ultimately worthwhile experience.

The phone that I needed replaced had an issue with the speaker distorting sound. The phone itself had always had a screen protector and OtterBox on it so it was in perfect condition. The phone we received had scratches and dings on the exterior which obviously bothered us considering the phone That we sent to you looked better. You did send it out very fast and customer service was very nice. Unfortunately the phone was just not up to par.

Very fast service. My phone was shattered and did not work. The new phone came fast and was hooked up in minutes. Thank you to Asurion. I would recommend you to get Asurion insurance. Thank you again. I would have been lost without this replacement phone brand new out of the box.

Good job. Am very happy the claim was handled very quickly and I had no problems with it and I'm very satisfied with the job you guys gave me and thank you for being there for me. I would tell other people about it and recommend Asurion for the insurance. I still have Asurion insurance and I plan on keeping it.

The customer service was excellent. There was no hassle on getting the phone replaced. The replacement and return was an easy process. The emails kept me updated on the progress. I will continue to use this insurance plan with my future phones.

The process to get a damaged phone replaced is quick and easy. The reps at Asurion know their business and are quick to help with any problems you might have. I would gladly deal with Asurion to get my damaged and lost phones replaced again in the future.

Had a difficult time trying to get phone replaced. Some phone reps were very insulting. "I am sorry to hear your phone is missing (chuckle)". Need more training and should even be filling out the form. During the time I had insurance I paid for the phone about three times Then Did not replace with phone that was insured. Should have been advised that no longer carry that Samsung. I felt as if I had to take the offer or nothing at all. Very blatant.

My experience was excellent. I just called and the phone was ordered. The replacement phone arrived in less than 2 days. No hassles whatsoever. The phone arrived with no missing parts or damaged. It was good experience. I would recommend Asurion to anyone.

Agent was very efficient on the Iphone replacement. I had to replace my husband's Android a few days later and the agent messed it up completely. However, the new agent handled everything efficiently. I would still recommend the company to my friends.

I broke my original phone, and then Asurion sent me a replacement phone. Although I got the replacement phone quickly, and although it worked for about two weeks, it suddenly broke too. The screen went black and wouldn't turn back on, even though I hadn't damaged it. I sent in for yet another replacement phone, and they shipped it out two days later than they promised me. Because this is Thanksgiving week, I wasn't able to receive my phone for an entire week because nothing ships out on Thanksgiving, and I've been out of town. It was promised to arrive to me before I left to go out of town, and it didn't show up until one day after I left. I was very dissatisfied with my service, and I am not sure I will be using this company again.

I had to complete affidavit to replace my phone only to be told it is discontinued but will replace with a newer version when available. Finally received the phone only for it to almost be as slow and useless as the one that was damaged. You pay 700 for a phone then 200 to replace with a phone with just as many problems.

I was very happy with the whole experience with Asurion replacing my smashed iPhone 5SE. While I waited for the replacement as it was back-ordered, I was contacted almost daily with updates on it's arrival. Luckily my smashed phone was still operable.

My iPhone was difficult to turn off because screen was cracked. And non-responsive. iCloud wasn't cooperating but in the end Everything was fine in the end. Asurion was very quick to get us a new phone. Worth the money.

More than I would have liked to pay by far, since I've been paying for years with no claim. Really fast delivered on a Saturday and Really easy, all done online in a matter of minutes. I am glad I had it, but maybe I need to look into something else. Sorry.