Asurion Reviews

Our replacement came the next day. Very helpful! They have called and reminded me to send back our device to avoid a fee which is helpful since it happened over the holidays and everything was hectic! So I got the device in the mail and it should be there any day. I apologize for any inconvenience.

I was completely impressed and satisfied with how the process went. I was most impressed by the accuracy of the computer voice system which managed to get my email (a tough one) correct on the first try! This is something I don't expect, even from a human interaction!

Very satisfied with your company. Thank you for your speedy respond and the replacement of my phone. The person that I spoke with was very helpful and knowledgeable. The problem that I had was dropping my phone and getting a replacement quickly.

Filing my claim was quick and easy. I filed my claim Sunday afternoon and had my replacement phone by Tuesday morning. Awesome!! Will tell family and friends about service and will continue to keep insurance plan on account. Thank you again!!

Phone came promptly. The online forms were easy to complete. I would recommend to a friend and was overall pleased with the service. I was relieved that I didn't have to shell out money for a new phone.

It was easy and quick. Happy with the service... Hardly missed the phone! The website was very user-friendly, and was easy to use. I will continue to have Asurion coverage on all my devices. It would be great to choose an alternate comparable phone, if mine was not available.

I lost my Motorola Droid turbo 2 and thankfully had insurance. I called the toll free number and spoke to a customer service representative and was assured that I would have a replacement sent to my house within a couple days. I was very pleased with the service I received.

We had one phone break and one phone fall into water within a couple of days. Your company helped us immediately and mailed us replacement phones. Thank you so much! We will definitely recommend this company to others. I work in the medical field and absolutely needed an immediate replacement.

At first after filling out the very quick forms online, I was told it would be 2-3 weeks to get the replacement phone. I got an email the next day saying it was shipped. Received it the day after!!! Now that is service. Thanks.

TY. Great service. Happy new year. I really appreciate you folks. Nice doing business. Awesome. Thanks again. I'm so happy doing business with you folks. Have a very good year. I really appreciate your service. Thanks so much for your service. I really appreciate it.

Was very helpful, kept you informed of the process. Always were courteous and helpful. I appreciate the way everything was handled. The replacement phone came when I was told I would receive it. I was thankful I had the insurance. New phone is now covered. Thanks again.

Thank you for being so quick to replace our phone. It was there within the next day and a half I believe and it the phone works great. Thank you again for being so quick to replace the phone. I will definitely recommend you guys to all my friends and family members.

New phone replacement. My phone was not available for 7-10 days. We live in a remote area. I got the same phone with more GB the next day. Super smooth. I cracked the glass on my old phone and could only make calls.

I am so glad I have Asurion protective plan. It's worth it and I am so happy to have my device, I would 100% Recommend to my friends and family and Big Yes to have Asurion. I don't know what I would do if I didn't had Asurion. :( Thank you Asurion.

Was a minor pain having phone on back order but it was a newer one so that was kind of expected. Going thru the instructions made it easy to reconnect. I will continue to purchase insurance on phones because it has been so easy and convenient.

First they told me because I had a cracked screen I could get the phone repaired at a reduced price. When I went to the repair shop, they said it couldn't be repaired so I had to go full price and replace the whole thing. Once that was done they sent out the phone, we got it the next day and sent the phone back. Everything went super smooth. I would definitely recommend Asurion to friends!

After my purse and all its contents were stolen, I contact Asurion about my 6S iPhone. A replacement was delivered the next day! I was disappointed that the replacement phone was refurbished instead of a new phone. However I was extremely pleased with the speed they delivered the replacement. So far, there have been no problems with the replacement phone.

Asurion replaced my phone before Christmas. However, the replacement froze and had lines on the screen. The morning I wrote an email to the company, I received a phone call within the hour. The man I spoke to, George, was courteous and efficient. I received a new replacement phone the following day. So far, so good. Thank you for your caring service by putting customers first.

I was not happy that the first replacement came with a defective camera. Had to return it after I had already purchased a protective case and screen protector. The second replacement arrived with no problems and in a very timely fashion.

Got the replacement phone and my husband was able to upload almost all from the bad phone. Phone support was able to help him with his photos. We returned the defective phone as it had trouble charging. This is why we have insurance.

Asurion was contacted because of a lost/stolen phone. They acted quickly and professionally when assisting us with the problem. They were very courteous and helped to answer questions. Great experience. I would recommend them to others. Thank you very much.

The service I received from you was great, easy, fast and reliable. I would do business with you again. Very easy company to work with. Thank you for your help. You made the process less troublesome than most.

My 1st phone was stolen, got a replacement. All of the sudden I could not see the screen. I contacted Asurion and they sent me a replacement for the replacement. Hopefully this refurbished phone works better! So far, so good! Thanks.

First phone damaged in several years. Was beginning to wonder if insurance was needed. But, accidents happen and phones are still too easily damaged. The claim was easy to file and replacement phone on the way rather quickly. Return was prepaid and labeled. Could not have been easier.

I received prompt, excellent service in getting my device replaced. When my old mifi device stopped working properly, I called Verizon and the technician was very courteous and considerate in getting my case to the insurance department. The lady that I was transferred was also very efficient, and I had a new device the next day. Thank you.

My experience was pleasant, the people was professional, all my questions and concerns were addressed, and I received a new phone the next day. I would definitely recommend your service to others. Great customer service, no longer wait, great experience.

My daughter's iPhone screen cracked to the point that the touchscreen was not fully responsive and the phone could not be unlocked. The process was rather simple. Since I was not able to unlock the phone, I was concerned that I wouldn't be able to clear out my daughter's info and be charged a $500 fee. The process gives clear instruction multiple times on how to let that happen. Very pleased to receive the new iPhone the next day with instructions how to set up appropriately. Like any insurance, you hope to not have to use it but you're grateful when you do have it.

Asurion did a great job replacing my phone in less than 24 hours, totally recommend paying the protection plan on your phone. They also help you activate your new phone. The only thing I didn't like was that I had to pay $150 for deductible but oh well is better than paying $800 for a new phone.

I am extremely dissatisfied with the level of service I received with the Asurion companies. I have a 40 inch TV that is not yet 2 years old that is no longer working properly so I filed a claim. After having my TV for 2 weeks they decided the cost of repairs was too expensive so they are buying the TV from me. My issue is the time, I will not receive a check for my TV for at least another 20 day, so I will be a month without a TV. This is extremely difficult for my household that include my 10 yr old. I do not have the means to just go out and purchase a new TV in anticipation of receiving the check from Asurion.

After picking up the Asurion app from my local Verizon store, I visited your site, filled out all the info digitally, and sent (digitally) the app, and other documents required, to Asurion and within 1 day I had my replacement phone. The process came off very efficiently and very speedily -- no hitches. Thanks much.

Everyone was very helpful. I did have to go through the icloud thing a couple times... One person telling me I was all good then getting an email saying that it wasn't complete and that I would be charged if not corrected. But overall everyone was very professional and helpful.

Once again the service provided was excellent!!! Phone was shipped overnight, instructions were simple! Couldn't ask for a better experience! Definitely would and going to recommend this to friends and family! This insurance has paid for itself over and over again throughout the years.

I couldn't believe how fast your response was. I had the replacement phone in my hand within 18 hours of calling. I appreciated how easy it was to file a claim, we didn't have to spend hours answering impossible questions. Great job. I will recommend you to anyone. Thank you again.

Excellent program! Claim was handled very quickly. Excellent customer service and support. I am very pleased with how Asurion handled my claim. We have used your insurance before and have had excellent experience with this company. I highly recommend this program if you have teenage boys!

We received the new phone in only a couple of days. That was nice. The only problem we had was the directions of setting up the new phone. We had to go to the store and have them complete the phone set up. Verizon said that the directions were not very clear.

I would just like to say thank you very much. The phone is working great. I was told they were backordered, but I received the phone within a weeks time. I now know I can last a whole week without a phone. It is greatly appreciated and hope I do not need another phone for quite some time. Again thank you.

Paperwork was a little intense but the team at Verizon helped speed the process along. After a hefty deductible of $200, the replacement phone was received within 2 business days. The return shipping process was easy as well. We received step by step directions through the whole process.

My husband's cell phone had flickering gray lines. Wasn't able to answer his phone or make calls sometimes. I called into customer service the first time to make the claim, waited a week and still no replacement. Called again the 2nd time and was told the claim was canceled since we had no insurance. I told them I paid for insurance every month on my cell phone bill. She told me I had to call to Verizon and ask them to call Asurion to verify we had insurance on the phone. I was a little frustrated since no one communicated that the 1st claim had been canceled and in my opinion Asurion should have reached out to Verizon for me rather than me finding out on my own that the ball was dropped.

Did wonder why I had to pay deductible. Thought I was still under warranty. I did not have this cracked phone for more than 24 hour. Same phone was received next day as promised. Rep was very pleasant and cooperative. Thank you.

Fast and easy. No problems with my claim. You guys got me replacement phone out in record time. I will definitely use your service again, if needed. You guys are awesome. I will let all of my friends know about you and the awesome service. Thanks.

The service was quick and efficient and the contact officials extremely polite. The phone was out of stock which delayed it by 5 days, but they promptly shipped it. Not really happy with the large deductibles considering the monthly cost.

This entire process is absolutely flawless! From the time I filed a claim to receiving new phone and returning my old phone took about 3 days total! It's the 4th or 5th time I've had to use for various phones I've owned. It's the best!!! I would recommend to everyone I know.

Very helpful and courteous when I had to file my claim and had no trouble. I was very satisfied with the customer service and support. If I had to recommend this insurance to someone I definitely would and I will definitely keep my phones insured with Asurion.

I could not believe the phone was there the very next day when I didn't call until 7 PM the day prior. Clearly, Asurion knows how reliant we are on our phones these days. Top notch service! Quick answer when I called too.

Did everything online for a phone replacement. There was no hassles. Everything went smoothly and fast. I had the phone in 2 days. It was pretty much a clean claim. Lost old phone applied for the new one. About 10 minutes online and that's it. Quick no hassle service!

Asurion quickly and efficiently replaced my phone. Filing online was easy and my preferred way of communication. I was pleasantly surprised with my entire process. My phone problem affected my means of communicating with a teenager and the phone is to them as oxygen is to me. Thank you!

I had this new phone for just a few months when it fell out my pocket. Even with a heavy duty guard for the phone since I am hard on things like this, it hit just right on the corner and the phone face was shattered. After getting the information from my Verizon Store I was able to contact your company and within a few days I had my phone. I took it to my Verizon Store and they got me back on line and I mailed the broken phone back to you. What was nice is I was able to track the package so I knew it was received without problems. Great customer service all the way around. I would recommend anyone to get the insurance from your company. Money well spent to say the least. Thank you!

Lost phone. Waited to see if we could find it. But still did not so requested another one. Customer service was a lot of help. Said if we found the phone later we can use it as a second phone if we ever misplaced or lost it. Great customer service and a lot of help. I would recommend to everyone I know. Thanks a lot.

I dropped my tablet, shortly after purchasing, damaging it beyond repair. The day after I filed the claim, I received my replacement tablet. Could not ask for anything better or faster. They didn't request I send the damaged tablet back first, just sent me a replacement immediately.

Thank you so much for all the help in getting my son's replacement phone for Christmas. Thank you! He was very surprised To get the new phone. He had dropped his in the water earlier this year and we told him he had to pay the deductible. So of course he was surprised.

During a rain storm I lost my phone. Filled out documenting and phone was delivered. Unfortunately the replacement phone had a little issue but your rep answered my call and immediately fixed the issue understanding exactly what was needed. New phone is working perfectly and I am a very happy camper. Thank you!

I am very pleased with the response time and efficiency and I feel it is well worth the monthly premium!!! I had no reason to reach out to customer service via phone or message which in this day and age is absolutely great! I will continue to participate with Asurion!!

Greatly appreciate the extension to return my device and the phone prompts with the easiest and kindest way to contact me as a reminder. Called for an extension about a week ago and because the holidays and travel cause me to be late plus backing up my phone and the phone operator was super nice and gave me an extension till February 17th which is plenty of time. Thank you.

I was very happy with your service. My phone arrived when promised and thanks to the cloud my info was saved. I don't know anyone's number since everything is programed into my phone and when I lost my phone I panicked. I gave up my landline about 8 mos ago. Thank you for the prompt service.

I had to make 2 claims on this one phone within 2 months. Hubby has had a streak of bad luck... Haha... Item arrived the next day, no questions asked. I'm glad I have this insurance! The tracking numbers are accurate, the replacement phones are in excellent condition.

I accidentally washed my phone on Sunday morning. I tried letting it dry out in rice, and finally gave up and filled out a claim Monday afternoon. I had my new phone by the end of day Tuesday. Couldn't be happier.

Although the replacement fee was steep, the service was wonderful and the new phone was perfect. The new phone arrived the next day, as promised. I only had to spend an hour on the phone with customer service getting the device programmed and ready for use.

I would give 5 out of 5 but I'm not sure if Asurion is going to bill me for not turning off Find My Phone. In all fairness, there is a reminder on all correspondence. I reminded my young adult son to turn it off. He told me he did. Then I got an email stating that I would be charged if we didn't turn it off in 10 days. We thought we did. There was no way to check on the phone because a truck ran over the phone. The insurance is totally worth the monthly fee. The process couldn't have been easier.

Fast service and great service and quality. Needed my phone quickly and received it on time with return packaging for old phone. Paid shipping easy and fast! Product In excellent condition. Thank you Asurion. Very pleased with your service.

Calling any company about a problem is a real pain in the neck. Waiting on hold... navigating through menus trying to explain a unique situation to a real live person can take a long time and be frustrating. My experience with Asurion was not like that. I was able to speak to someone quickly and explain my problem. I was helped quickly and efficiently. Thank you so much!

Very fast and easy process. Everything was set from the moment I went online and submitted my claim to turning in my damage phone. My new phone arrived perfectly and have no problems with it at all. I almost sent a tip in with my broken phone but decided to give it as a donation to people in need instead. :)

Everything was fine with my experience and I received my new phone in a timely manner. I did not have any negative experiences while getting my request processed. Overall, it was a good experience. I would recommend this service to family and friends.

Lost my cell phone in a hospital when being treated as patient. Because it was an emergency and discharged within a few hours my phone was not inventoried. The phone was replaced by Asurion and had it within 24 hours. Thanks!!!

May call was received and carried out very professional by the customer service representative. She was very patience with me answering all my concerns with a pleasant voice, sweet tone voice. I appreciate the support given and would hope that if I had to call for any reason I could get the same person or the same kindness that was received with this situation. Thanks.

Everything went as I was told. Emails were very informative and were received as the replacement went through processing and shipping. I knew upfront how much the deductible was. Information was given about everything that would be included in the box, when I received my replacement. Fast and efficient.

I spoke with a Customer Service rep today 1-11-17, and she was absolutely the best part of my day. This was in regards to a damaged phone that the claim was begun December of 2016, and in need of a replacement for the replacement... **. I wish I had her name... She was very friendly, courteous, and kind. Other companies need more people like her. Thank you.

I lost my phone however I had Asurion insurance. The process was simple and quick. I did not have to go to the store -- only a quick phone call and the phone was delivered to my house the next day as promised.

No problems at all. I had a replacement phone with a day and the instructions & packaging to send the old phone back were easy to follow. The insurance was well worth getting especially with today's new phone prices. Thank you.

I did nearly all of my claim via the website. It was relatively easy. Having issues with replacement phone, battery not lasting. I can't tell if it is a refurb or brand new. Not much more feedback I can give. If there was any issue with the website they weren't memorable enough to list.

I rarely purchase new phones, only as needed, and 10 days after I purchased a new phone, mine was found broken in the coat closet at work. Being so new, I wanted to replace it. I got online, the process was quick and easy. The new phone was to me in a few days. When I called customer service, they were helpful and efficient. Thank you!

You guys did wonderful. I received my envelope in a timely manner and I received my new tablet within a couple of days. Thank you for getting it together for me! The website was very helpful in finding what I needed.

The process to replace a piece of equipment not working is very easy and does not take a lot of time. The replacement equipment arrived in a timely manner and the packaging to send the defective equipment in was very easy to manage and get in the mail.

After my phone broke, I made a claim. My new phone arrived almost immediately. Instructions were clear and concise. When I contacted customer service, they were extremely friendly and helpful! Would highly recommend them! Great company to deal with!

I filed my report online and a replacement phone was received within two business days. I followed installation instructions and the phone worked perfectly. I had a question which was answered quickly. The entire process worked perfectly and I will continue insuring my phones with Asurion.

Fast service, helpful people, not on hold in the phone too long, knowledgeable about their product. Would recommend to others. Great customer service. The only thing is that sometimes my daughter is tough on her phone. Product even though is protective in her phone it tends to need to be replaced a lot.

The process was quick and easy. I was able to do it online and the website was fairly simple to navigate. I received a shipment confirmation almost immediately and received the replacement phone the very next day. Returning the old phone was convenient as I was provided with a return envelope.

I was very happy with the process of my phone. Customer service was excellent and the process of receiving a replacement phone was easy. I will definitely recommend Asurion to family and friends. Thank you again for excellent customer service.

Fast reliable services and exactly what was promised. The experience was quick and nice and simple. Very courteous customer service rep. There was no charge even return with provided return packaging. Would definitely recommend to friends and family. Will always choose device protection from Asurion.

Asurion went the extra mile. I got the same phone I lost in a realistic time frame. I am completely satisfied with their customer service. They went above and beyond their call of duty. I would recommend their insurance product to friends although $149 is a expensive deductible.

I was please with the how fast I got the phone, although getting to that point was not as easy. I do not have Internet at home and had to wait until I could get to Internet to complete everything. But am glad my phone was replaced.

Nothing but wonderful things to say. Asurion was easy to get ahold of. Easy to electronically fill out the form. They were kind and understanding and the transition was fast! I would certainly use Asurion again and definitely recommend Asurion. Thank you.

I am more than thrilled with my experience. My daughter's tablet she uses for homeschool was accidentally dropped during our move. I made a claim and within 2 days she had a new tablet, exactly like her broken one. I highly recommend Asurion with any electronic item.

Everything was great until you sent me a refurbished phone which was not mentioned prior. Pay a deductible and monthly insurance to have my phone that was not refurbished replaced with a refurbished one was not very satisfying. Felt very ripped off. Would not recommend filing a claim with Asurion in the future.

After contacting Asurion with the details of my step son's phone getting stolen at a basketball game Asurion was quick and fast with getting his phone replaced and re-activated. I was so glad that at the time of purchase I took on the extra security in Asurion. One will never know how important it is to have that extra insurance when it comes to expensive phones getting stolen when you least expect it.

I lost my phone and it's been over a month since I have filed a claim. I keep on receiving emails on regular basis that iPhone 7 is out of stock & I will be reconnected to the world soon. Customer service is real bad. I called back to check up & the lady said "we have told you already you will receive email when it's available." Then they told me to go buy a phone from a Fido store & Asurion will reimburse the money. It's been almost 3 weeks & there is no Cheque in the mail. It is so frustrating, and their website says 1 -2 -3 it's that simple.

My phone broke and I ordered a new one at 10:18 pm Friday night and had my new phone by noon Saturday!! I don't know how they got the phone to me so fast!! They did an awesome job!! I would recommend Asurion to anyone!!

To replace a broken new phone for the 2nd time in 6 mo. the process was easy and understandable. They understood the issue, after the paperwork, my new phone was on its way. Very easy to do. I have several phones (accounts) never have had a problem with the dealing with any of them.

I have had Asurion for around five years now, during that time I have filed three claims. The claim filing process is very simple and usually takes less than half an hour. I have always received my replacement phone the next business. Most of the phones I have initially received were refurbished, and sometimes they do have issues, but they do have a limited warranty on their devices. Every time I have had an issue with the replacement phone (Once a speaker was broken, another time the screen wasn't adhered to the phone all the way) Asurion has sent out a replacement right away. Every time I use Asurion I feel like it is fair, and their customer service is very helpful during the entire process.

I was very happy with the speed of your service. Only problem is that on New year's day that phone died. I was told the motherboard fried. So not too happy about that. So that new phone only lasted a couple months and it was replaced by the same phone again!!!

I was very satisfied with timing and service in replacing my damaged phone. The replacement came in overnight, and the service help was very good in helping me to remove the data from old phone, and to get the new one set up and working. Thank you, Roy.

I lost my phone and was unable to find it. I called Verizon and they transferred me to Asurion. The person I spoke to was very helpful. The process was quick and easy to order the replacement phone. I received my replacement phone the next business day. Thank you.

Our daughter broke her iPhone and you replaced it in a smooth and prompt transaction! She was at college and away from home and you helped her and ease her mind that everything would be taken care of promptly and smoothly. Thank you for your assistance.

We had a great experience! Our son's phone fell just right shattered screen and phone stopped working. We filed our claim Wednesday evening and the new phone arrived Thursday morning in time for our son's missions trip. THANK YOU so much!

Unfortunately this matter was not resolved in a timely manner due to the initial refurbished phone being a dud! For much for quality control confirming phone function. Due to the weekend, went several days with no functioning phone. Second refurbished phone has multiple hiccups and annoying viral/damaged phone pop-ups, but at least I can still use it.

Got this insurance when we bought our phones from the Costco cell phone booth. My phone crapped out and contacted them. First we found out the booth had never registered the plan as promised. We registered it online no problem. Then we filed the claim. Our phone was earth $299.99. We were promised a refund of $249.99 after we returned the phone. Well today got a chq back for $90.39. I contacted them, the agent Ghent you'd me my phone was only worth $149.99. Even though my receipt says I paid $299.99 for it.

This was so easy to do! Everything was completed online and I got my replacement phone (the exact phone was no longer available, but I was shown phones that were similar) the very next day via FedEx. It came right to my office. Great service. I would definitely recommend this service to all of my friends.

I broke my phone on a Friday afternoon, filled out the online forms and submitted my request. I had a new phone Saturday before 11. This occurred during the holiday season. I was very surprised that it arrived on a Saturday and so quickly. Carrying the insurance was well worth it.

Web claim working much better. Used to have a problem with your system not recognizing my shipping address, but that appears to be corrected. Glad that this has been resolved and no longer a need to call in after starting claim online. Would recommend.

Had questions about using the online process and had previously had great experience with your reps when I called. So, I did. Nothing new. Great service, very professional, very polite, AND friendly. They helped me get my claim entered without making me feel stupid or like I was imposing (unfortunately, an experience I have had with other service providers.) Whatever you do to select, train, coach and encourage your CS team, keep doing it!

This process could not have been easier. My phone broke one day before I was leaving on a trip for 5 days. I was able to select a second day delivery at the address of my destination which was in a word FANTASTIC. Great customer service and ease of use. Thank You!!!

The customer service rep was very professional and helpful when I called to make a claim. I received my replacement phone within 24 hours. The return of my broken phone was hassle free and easy. I would encourage anyone to use Asurion.

Very happy. Phone came on time. I have noticed the phone isn't great though. It gives me a lot of error messages still daily. I have reset it a couple times, you can tell it is a refurbished phone but it was delivered on time when I needed it so I shouldn't complain.

My phone was stolen and I reported it to Asurion expecting to be without a phone for a few days which was going to be very frustrating. However, after reporting it at 4:00 pm on Wednesday a new one was delivered to my office the following morning! It was hassle free and great service.

Happy with phone replacement. I dropped my phone and it cracked the screen and you were able to send me a new one. Thanks very much. It was an easy transaction and I will continue to be an Asurion customer.

My issue was resolved promptly and received my replacement the next day. I had issues completing it online and chatted in to get it resolved. The girl helped me and I received an email to process my payment. I definitely would recommend Asurion again if having to replace my phone.

My phone was stolen while I was shopping for groceries. I recognize it was missing when I got to my car. The phone was inside pocket of my backpack and someone bumped up against me in the store. At the time I didn't think nothing of it. Asurion had another phone delivered to my home the next day.

The customer service was outstanding! I was thoroughly impressed with how prompt, helpful, and complete my order was executed. Please keep up the good work! My only complaint if you want to call it that, is that the battery life on my replacement phone could be better. Thanks!

My experience is always great and the service of getting me my replacement phone is always expedited. I never have a problem with the online system and if I need to speak to someone over the phone, there is someone ready to answer my questions.

We had our phone in less than 24 hours. Extremely fast and accurate. Would definitely recommend. Phone received was in excellent condition and the envelope that's included in shipment is easy to return broken device. Device included a new charge cord and sim card.

Great job in sending the replacement phone so quickly! I was impressed. I appreciate your help and promptness. The amount for insurance was also reasonable. The insurance was well needed and I will continue using Asurion in the future. Again, thanks!

It was great been with you guys and it helped a lot! I am very happy with Asurion and the time it took to get phone. The transaction was easy and done online which helped. I hope everyone has a very good new year! Thank you again for everything.

My husband "the pool man" who never carries his phone by a customer's pool, dropped it in his own pool! Asurion was quick and efficient, with next day delivery included in the deductible. We highly recommend them. The setup process was explained easily and a free return envelope was included.

Thank you for getting us a phone right away - we don't know what we would have done without having a phone & having Asurion insurance!! Without it we would have paid well over $350.00 for a new phone, we highly recommend Asurion! Great customer service!!

Was thrilled with how quickly a replacement device was sent to me even with having filed the claim relatively late in the evening the night before the new one arrived. There were no hassles at all, no hoops to jump through. Simply went to the site, entered my info and filed the claim.

In your e-mail you state my service was reconnected within 24 hrs of the claim. That is a lie, the phone arrived a day late. I had left a message with your customer service department in whatever country it is in and it took them 11 hours to respond. Yes I am responsible for what I write and you folks suck.

My brand new phone was stolen a week after I received it and Asurion quickly replaced it with no hassles. I appreciate this kind of insurance in a world where getting the help you need from an insurance company is always a fight. This is why we pay to have it. Thank you.

Overall I had a great experience. The only thing was that I waited too long to get a new phone because they didn't have the phone that I needed. They were back ordered but they did give me the newest phone at no extra cost so I was very happy with the service. Very pleased. Thank you.

I really found filing a claim was easy and painless! I would recommend anyone who has teenage kids with cell phones to have Asurion insurance. The phone was replaced within 24 hours! Great service and easy to file a claim from the beginning to end.

Contacted them about trouble I had with cell phone. And next day had a new one. So I'm happy with them. I would recommend them to anyone that would ask me about them. I'm very satisfied with them. Person I talked to was very nice and helpful.

Took no time at all on the computer to file the claim and had my new phone in less than 24 hours. It was so easy to do. Made the theft of our phone less stressful. The insurance is definitely worth having for situations like this. Thanks for making this so easy.

I was really impressed at how fast I got my replacement. I would say my only disappointment is that they do not have representatives available 24/7. My phone was damaged late at night in Hawaii and I had to wait until morning to have my claim processed. It would have been nice to take care of everything that night.

Asurion was pleasant in time of my need when I lost my phone. I can't say nothing bad about you guys. Keep up the good. Thank you for the pleasant customer service cuddles. I would recommend you to all my family and friends.

The service was simple, fast and without hassle. Thanks. Great customer service too. I would indeed recommend this service to a friend. Hope you are in the business of cars too and respond similar speed and efficiency. That would be amazing.

The person I spoke to was very helpful. Got me set up and I received my new phone the next day. Very happy with the professionalism and speed to which my claim was fulfilled. Would recommend this to a friend.

Excellent customer service. I am very impressed. I will continue with this company, suggest others do as well. I have not been treated so well and in such a quick manner before. I had my new phone the very next day. Unbelievable!!! And insurance is very affordable.

Prompt service was provided. This is a reliable insurance company who handled this case professionally. One never knows what can happen to a cell phone which can leave you with a feeling of helplessness. Asurion came to the rescue with their courteous service.

My experience with Asurion was great. The representative was courteous, professional, and very helpful. I had my new phone the very next morning and was back up and running in no time at all which is important because I need it for my work. Thanks very much for a great experience.

Replaced in a timely manner. Was contacted about removing find my iPhone app so we would not be charged. Easy to follow instructions online about how to return our device. Even had a question and customer service was able to help us get the problem resolved.

Mine got damaged. My wife set the couch on it, broke the tempered glass and screen. They sent me a new one but no fault of theirs the new one was defective. The screen kept freezing and my apps would load without touching it. Even made calls. Reported this to them and sent me another. Great service. Thanks.

Extremely happy I had insurance for my phone with Asurion. I got my replacement within 24 hours. The claims process was easy. The representative handling my claim was helpful, understood my needs and had my replacement phone at my doorstep the very next day. Very satisfied!!!

Service was excellent. Only issue was after I sent the phone in, I got an email saying I had not turned off find my phone, which I had done and had the email from Apple as proof. Otherwise, no problems.

The online claims process was very easy to do. The new device was received in only one day and included the means to return the damaged device at no cost. Process could not have been easier. Activating the new device, however, required several phone calls to Verizon.

Daughter slipped on steps and phone went flying. Shattered screen and stopped working. Got online with Asurion and had new phone the next day. I have always had a good experience when dealing with them. Have never had a problem with them.

iPhone 6s. The insurance is great but the product I have has needed to be replaced twice because it locks up. I am so glad I purchased this insurance with my product. Very pleased with the insurance disappointed in the device. Would not recommend the device to anyone, but if you want one be sure to buy this insurance.

Super contact and quick replacement. Thank You. If all services were as good, the world would be a BETTER place. Again, Thank You. Your training team obviously is to be commended and employee selection process gets kudos. Both are required to achieve this level of professionalism.

I broke my new iPhone 7 screen on a job site on a Thursday. I went online to Asurion's website around 8pm that night, filled out the forms, and paid $150. By 1pm the next day, my new iPhone 7 was sitting on my desk at work. No hassles at all. It's rare that a company comes through with everything they say they'll do, but Asurion did it. Couldn't recommend them highly enough.

They got my new phone to me more than 24 hours. They didn't grill me or ask a whole lot of questions. They just did what they needed to do to get the claim processed right then talking to just one person for a few minutes.

When my iPad mini was damaged, Asurion replaced it with a newer model. My replacement arrived within 24 hours. It was beyond my expectations to have this problem resolved so quickly. Instructions for returning my damaged iPad mini were clear and easy. Thank you for your professionalism and support.

The workers at Asurion and Verizon were awesome when it came to helping to get my son's phone replaced. When at first the replacement was denied, Verizon worked with Asurion to help find out why. Immediately the problem was fixed and phone replaced.

Speedy service and shipping. The experience was excellent. The process was quick and easy. It was all done via email. The prepaid postage was unexpected and a bonus. The one thing that would make the experience better would have been confirmation that you received the cell phone back.

You are always prompt and fair and the customer service on the phone is exceptional!!! I received my phone quickly and when I had issues with it you took care of me! The rep on the phone was beyond exceptional!

Service was quick. Exactly what was promised. Painless process. I would recommend this for anyone that is clumsy and feels they need an alternative to repair or buying a new phone. Customer service was friendly. Packaging was convenient and easy to return.

Very fast and friendly service. I would definitely recommend your service. There was very little wait time. I could understand the person I spoke with and she was extremely helpful, informative, professional and made the experience a pleasant one. My replacement phone came quickly and the instructions was easy to understand and follow.

Thanks for the quick turnaround of my daughter's replacement phone. We liked that it was a new phone not a refurbished phone. My comment is to use more packing material to protect the phone when shipping overnight. Also try to protect the phone from the cold weather during shipping.

I was shocked at how fast the replacement phone came in. Honestly I can't believe that it came in the day after I submit the claim. I would like the option to pay less than $100 for the replacement and accept a longer shipping time, but anyway, I would recommend to others.

The phone I received was not quite the same model. It did not come with instructions for its use. It was difficult to determine how to use some of the abilities of the phone which wasted my time and still causes some problems in determining how to use some of its features.

I lost my phone and had no idea where it was. We were very satisfied with the response to our claim. The claim was easy to complete. While we had some difficulty faxing the affidavit, we worked it out and had our replacement very quickly!

I was very pleased with the promptness during which my phone was replaced. It was relatively seamless. The customer service agents were very helpful during the process. So far, my replacement phone has worked well. I would recommend Asurion to future customers.

My son dropped his phone and cracked his screen. We were able to handle everything quickly and easily online and his replacement phone was here the very next day! We were shocked! He was so worried that he would not have his phone for a week or longer. Thanks for such great service. Happy teen/happy mom!

Asurion shipped me a new phone the same night I submitted my claim, and it arrived the following night. The phone looks and works great, and I'm happy I had insurance as opposed to paying the full price for a new iPhone. I couldn't be happier with their service.

Replaced phone in timely manner. Got it activated and is working well. Would recommend Asurion to others. Took phone to Verizon wireless to activate. They did not transfer all my pictures because they failed to turn transfer on. Took phone to apple and they fixed the problem. Everything is good now.

Phone replacement was easy and fast. Thank you for your handling of my issue! I recommend that you send an email to inform client that the damaged phone was returned to you. If you did so I don't remember receiving it.

All in all, I was happy with the service provided on the replacement of my iPhone 6+. Took a bit longer than have promise but it was made up by getting my device to me when eschew was figured out. Thank you Asurion.

We contacted you about our damaged phone and had a new one delivered within 20 hours. You made it easy to return the damaged phone. Process was very smooth and easy. I would recommend this to anyone who buys a phone to get the insurance in case the phone gets damaged.

My experience with the company has been the worst. The claim was for a dropped Note 7. I received the new phone from them and afterwards they wouldn't take the broken phone back that was recalled and instead charge me 460 dollars for a useless device that was recalled in the first place. Not to mention that on top of the 10 dollars a month that they charge for insurance they also charge extra 175 dollars deductible when you do a claim. I would have been a lot better by just having my screen replaced at a mall near to my location. I was escalated to a supervisor which was never willing to work with me or provide me with a solution for me to return the recalled phone. Stay as away as possible from this company. Be aware that this is the type of insurance you are buying from T-Mobile and is the biggest scam ever. You get away better by doing SquareTrade instead of this.

In the latter months of 2016 my brother and I got into a small scale fight, both suffering minor injuries. Unfortunately I had my phone in the pocket of my jacket at the time. Our scuffle ended when the aforementioned phone took to the sky's and landed about four feet away, screen down, on the only rock in the yard. The screen of my phone lost all functionality so I called to find out how much I was going to pay out of pocket for the replacement, and was pleasantly surprised when the operator told me the replacement would only cost about 35 dollars as long as I sent the damaged phone in (P.S. that 35 also covered shipping and handling both ways). I got my phone in less than 24 hours and hopefully won't need to use this service for awhile, but having this card in my hand helps me sleep a little easier at night.

Smooth process so far. Waiting for confirmation that old device has been received and credit back to me. Thanks. ** I don't have 40 words to say! So this will have to do! Thanks for taking care of my phone!

You made it easy. Once I filed the claim, I received an email notifying me that the claim was settled, I received another email about the new phone coming an hour or two after that and then the next day I received the new phone with easy to understand instructions. Thanks!

Very pleased - Asurion was easy to work with. Forms are all set up so anyone can make a claim. A little wait time but understandable. It was a new phone that was back ordered - overall I give A +++++.

Everything about this transaction went smoothly. Very fast replacement with no glitches at all. The only thing I did not like was the fact that a Verizon Customer Care Agent in store called in for me and explained the issue I was having with my phone, and explained to them that it was an equipment issue, and I still had to put a credit card on file just in case basically I lied. Other than that, was an awesome experience. Thanks.

I had a chance to use your service as I had dropped and broken my phone. For a nominal fee you replaced it. It was sent UPS and I received it the next day. I was very pleased with the service. Thank you very much.

I lost my new cell phone, and I put in a claim the same day. The person I spoke with was very courteous and sympathetic. Asurion sent me a new cell phone the very next business day. Great service and customer service. Keep up the good work!!

My daughter dropped her phone. We got online that night and filled out a very short form. Her phone was waiting when she got home from school the very next day. Dropped broken phone on box that came with new phone. Then dropped it in mailbox - done.

Received a new phone in 24 hours. I was very pleased with the service. Customer service representative did a great job and my claim was handled very professionally. The new phone works great...instructions to return the damaged phone were clear and easy.

My phone screen of my brand new S7 edge got cracked and within 24hrs Asurion was able to send me my replace phone!!! They were extremely quick and very efficient in reviewing my claim to get me my new phone in less than 24hrs. Thank you so much, I was one happy camper with my experience. :)

My experience, hmmm. I get a text from Verizon saying my service will be discontinued but billing will continue. I call Verizon. They wash their hands. This is an Asurion issue. I live in CA. Someone put in a fake claim and requested a phone be mailed to Las Vegas to a random name. No red flags. Asurion sends the phone and black lists my phone. 6 days later calling daily, my phone is still blocked. Needless to say it's taking a lot from me not to use certain words on this review. AVOID Asurion if you don't want to be scammed! AVOID and let your friends know.

Thank you for your fast services. I've been with this service for the last 15yrs plus, with years has come great improvement. Every time I've called, customer service has always been helpful, with a pleasure to assist. Thank you again! Continue to be GREAT.

Phone replacement arrived when promised but was faulty so had to be returned. Second phone also arrived in a timely manner and has been satisfactory so far. Appreciate the quick turnaround and ease of submitting a claim. Thank you for service.

Great service and speed. I gave 4 stars because I just would like a confirmation that you received my old phone since it's $500 for me if you didn't. If a confirmation is coming, make it 5 stars! The end.

Yes. Very easy and extremely quick turn around. I expected to wait a week and I had a new replacement in less than 24 hours. I highly recommend this service to everyone. It's well worth the few extra dollars per month for the peace of mind. Thank you very much.

The replacement of my phone was quick and easy and was so simple that anyone can do it... I love the fact that everything came so fast... I also like the way they tell you step by step how to get your new phone up and running. Thank you for making it easy.

Asurion made it clear from the beginning that the iPhone had to be taken out of circulation. When we thought we had done it Asurion told us we had not done it correctly. Because they made the effort to inform us we were able to avoid a penalty. The operator / service reps were polite and very helpful. I am happy to recommend this service.

Asurion was professional, helpful, and prompt in replacing my broken cell phone. This was my second claim with them and I was very satisfied with Asurion. I will always have Asurion coverage on my cell phone. I recommend them to my family and friends.

Customer service was awesome. We had an extenuating circumstances and didn't think our request would be able to be satisfied. The very professional assistant went above and beyond to make us happy. We were very pleased with the amazing customer. Thank you!

My phone was replaced in the next day! Extremely happy with Asurion. It was easy to submit my claim and my new phone was very easy to set up the next day. It was also very easy to send back my old phone, and I was able to send it back the same day. I would definitely go through Asurion again if needed.

My phone was recently left behind and then gone when I went back for it, and I was able to get a replacement quickly and easily using this service. I appreciate how quick and easy it was because being without a phone is very difficult at this time. Thank you.

I was sent a replacement phone by Asurion 4-6 weeks ago and the phone they sent seemed like a refurbished cellphone – iPhone. It kept turning off and the screen would go dark. I finally called them this week when it would not turn on for 4 hours and had them send a replacement.

Called and was told that they would have another sent out that day and it would arrive the next day. It arrived as promised. I would definitely recommend them if you are ever in a situation where the unexpected happens. Thanks for doing it so promptly.

My phone was stolen and I received a replacement from Asurion, but it was defective. They immediately corrected the problem by sending me a new one, which arrived quickly and has been great. The whole process was simple and fast, and I felt very lucky!

Like most people, I purchased insurance on my son's phone but never planned on using it. Unfortunately he had an accident and landed on his phone and broke it. The Claims process from beginning to end was amazing. Super helpful and courteous people at Asurion. I have already shared my experience with many friends and family.

I was very pleased with the help and info I was given during my experience with Asurion. All my questions were answered and there is no reason why I would not recommend using Asurion to friends and family anytime. I will keep using Asurion in the near or far future whenever needed.

I had a great experience with Asurion. I called customer service a few weeks ago because I misplaced the return envelope in which I was supposed to send back my phone, and a new one was mailed to me right away. The person who I spoke to on the phone (I can't remember his name) was very helpful and friendly. Thanks again for your help!

Thank you for the stress free experience. Excellent customer service. The gentleman that called was professional and extremely kind. I would recommend your service to my friend and family. I hope I don't lose or break my phone but if I do, I'm happy I have your service.

The first replacement was defective and when I contacted them, they got a new one out to me the next day. I was very pleased with their quick response to the problem. I don't know how often a replacement phone is defective, but this was the first time we had this problem.

I was very pleased with the courtesy of the representative's assistance in taking care of my problem. I had filed a claim a few days earlier and received my replacement, which worked 3 days and went crazy. The replacement for it came right away and has worked perfectly so far.

Amazing delivery times! Two things I was not happy about was the fact that my case was not covered and the screen protector the phone shipped with was poorly placed. Keep up the great work with the shipping times. Thanks.

I had to replace my wife's phone because it was physically damaged. The phone arrived immediately. I was very pleased with the service and the customer service representative that assisted me. My wife was please with the replacement phone that she received.

A replacement was sent immediately after giving info over the phone. The person I spoke to was polite and friendly and took care of the problem quickly and without any hassle. The replacement was received within 2 days and packaging and a prepaid label to return the broken tablet came with it.

Very happy with Asurion. They never let you down. I would not be without insurance on my phones due to the cost of replacement. I received my replacement phone promptly so I would not be out of touch with family and friends. I would recommend Asurion to anyone.

The replacement process for our damaged phone was quick and easy. The replacement phone arrived quickly and we are very happy with it. We are happy that we had the Asurion insurance, which has come in handy a few times now. We would highly recommend it.

Fast service. Really appreciate the help!!! One call my phone was on its way. Can't thank you enough for you are an amazing company. I know I can count on you to provide the best service possible. Thanks so much. I have told all of my friends about you and just will continue to be a part of your company for a very long long time!

I received the phone promptly and in good condition. Only down side it had 2 documents still on it from previous owner. It wasn't completely cleaned out, so I deleted them myself and phone has been working perfectly. In the future I suggest your techs do a better job.

It took a long time but the approval was given. Although my same type of phone was not given, the other model is working good. The old phone came from Asurion and hopefully this replacement doesn't endure the same problems due to the item being refurbished.

Tablet was stolen. Your representative was very knowledgeable and listened. I didn't have to keep repeating the situation. The new device was not received as promised on time. Not Asurion's error, snow storm... Weather delay. I will be sure to have the coverage placed on the next device purchased.

I had an excellent experience dealing with customer service. The agent understood my problem and was able to resolve it without any major issues. The replacement phone came the day I was told it would arrive and I had no problem returning the damage phone. It was a great experience. Thank you.

Broken cell phone - My cell phone was damaged and the tech came out and was not able to repair, so I was sent a replacement. It did take a long time to get because of being back ordered, but other than that it was good.

I was extremely pleased with how smoothly the process went to replace my daughter's broken phone from start to finish. The customer service representative was most helpful when I made the initial call. I received the replacement phone the next day and the instructions stepped me through taking the data from the old phone and moving to the new phone. Everything was supplied to send back the old phone. The process was streamlined and my daughter was up and running in no time!

Asurion was very quick in getting my new phone shipped out to me, as well as handling my request in a very accurate and timely manner. The claim submission was very speedy and easy to use. I would definitely recommend Asurion to another customer. It's fast and reliable.

I recently made a claim with Asurion. My wife's phone got damaged on a trip up to her parents for Thanksgiving. She let me know the damage had occurred. I filed a claim shortly after. I got an email stating the claim had been completed. Several days went by with no phone so I called regarding the claim and was told that it did not process completely for some reason...so I re-filed a claim.

It was easy and quick filling a claim. Receiving the new phone and returning the old was easy also with the instructions given. Customer service was helpful when I called. I have this insurance on all my phones. I would never be without it. Thanks.