Asurion Reviews

I purchased a tablet for my husband. He uses it for work. The screen is bigger easier to read. It came up missing one day. He had to use his phone with a smaller screen. I went to our carrier to buy him a new one. They reminded me I had insurance. I went home, contacted Asurion and within 24 hrs he had a new one. Thank you Asurion.

The new phone arrive which was great. Nice phone but I have constant issues with it from day one. It freezes, closed by itself, screen jumps around when reading news, video restart etc... Not new phone. Refurbished. Most likely rubbish.

We were send an malfunctioning device & SIM card 2 times in which was very inconvenient for myself and my daughter in which the tablet belong to. My child looks forward for her tablet to enhance my two year old daughter ability to function.

Service was quick and easy. I received my Replacement phone in the mail the next day. However it is still not working right. The lower half of the Screen doesn't recognize touch and even though I saved my contacts to the cloud over 1/2 of them were lost.

This was one of the worst customer service experiences I’ve ever had. Took one week to get the phone replaced. We talked to 12 different people, two supervisors to finally get the phone replaced. We were given a different story of what we had to do to get the phone replaced each time we talk to someone. After that experience I hope I never have to use your Insurance again!

I needed my phone replaced. I was able to fill out my claim that night and had the phone the next day. This was paramount because I work from my home and day to day contact with my clients is imperative! Very impressed with service!!

Cell phone burnt out while charging and new phone along with new charger came very quickly. We were very happy with the quick replacement and it was very easy to file the claim. I would recommend this insurance to anyone that has a cell phone.

The screen was cracked on my phone... The next day it was totally black and I could not use it. I called and got a new phone shipped right away. The service and help was great.. My phone was there fast and then they helped me to put in all my info from my old phone.

A new tablet was sent quickly and returning of broken device was simple, just put in padded envelope that already had a shipping label and drop off. Submitting an insurance claim was quick and easy. I would recommend using them again.

Great, fast, simple, easy process to replace my phone that I dropped and broke. When I called they got me handled and I had a phone the very next day before noon. It was really convenient and easy, and the phone is great quality, brand new looking, very satisfied!

I nearly missed the Asurion email telling me to deactivate the iPhone I had sent a week earlier. I appreciated the message and instructions BUT... I’m not sure I did it correctly... because of two things - I’ve not received a confirmation that my attempt was successful... which would be helpful. And the replacement iPhone is giving me problems with my Touch ID feature.

Very positive experience with unbelievably good customer service. We made our claim at 7:00 PM and our new phone was delivered to our front door by noon the following day! No hassle claim processing. I’ve never experienced a claims process that was this good. Not even close. These folks (Asurion) have it together. Verizon was also very helpful and pleasant in the processing. Thumbs up for both.

My glass was cracked on my iPhone and they offered replacement for $150 fee and was able to upgrade to a newer model with more memory. This worked out great for me. The insurance is so worth it and I will continue to cover my phones with this protection.

This was by far one of the easiest and fastest claims to date and I did this online. I was really surprised because I did this claim at approximately 10:30 pm and to my surprise my replacement phone was at my house the next day. Great service. Would recommend to anyone.

The service was wonderful. I used the internet to explain what the issue was with my phone and that was very easy to use. The request was processed and the new phone was delivered within one day as promised. I would recommend this service to others and will continue to have it for all my phones.

They got a new device to us really fast. My daughter dropped her tablet from the top bunk and it stopped working. She used that thing all the time. She learns a lot from it. I just wanted to say thank you to Asurion for their timely response.

After going above and beyond to find a suitable "remote repair" location 45 miles from my house (they won't repair in store at their vendors uBreakiFix) a half hour into the time frame they don't have the part recommended. They wasted 2 hours of my time and won't waive the deductible or do anything for me. This is the worst company on earth to deal with.

First, I have never wrote an internet review before, but I feel that I have been badly fooled. I can't believe that after paying 4 years of this insurance without a single claim, all I get is a poor quality refurbished phone that its screen CRACKS within TWO WEEKS after a minimal fall from like two feets. I have had a lot of iPhones and they fell a lot, never cracked this easily. The phone frame looked not original (Color off) and same with the glass. When I called Asurion, they are not trying to help one single bit, despite if they did a little research, they will see that I have had the phone for two week and I had 4 years of clean history. Instead of replacing my phone, they send me all this ridiculous paperwork as if I am trying to cheat them and say that I would have to pay the deductible again and stay without insurance for a year. Trust me, stay away from this insurance. It's not worth it. You are better of just savings this money or enrolling in a credit card insurance.

I did everything online and it was easy to navigate. Service was fast and had no problem with the phone. The new phone looked brand new as well. I have no idea what else what else to say. It was easy and I had no problems.

Original phone slid out of pocket and bounced off a bluff rock and fell in river. I had my replacement phone the next day. Excellent service. Easily submitted online. Would recommend this insurance to anyone, especially active people on the go a lot.

I have no words to describe what I am going through, only to change cracked display. When they take your money - everything is clean, fast and easy going. When you need their service - they do everything, but EVERYTHING to drive a customer crazy. Prepare to be in the middle of the hell. They will drive you crazy so bad, that you will give up eventually and fix the phone at your own cost. Greedy, lying, very tactical and organized in creating huge and minor obstacles. My honest and sincere advice is to avoid them at any cost. It is better to have no insurance than to have Asurion. Anyway you pay almost the same amount at end. Cracked screen 29$+133$ (one year of insurance) = 162$. While to replace it on your own, you pay 150$. Better without them, trust me. No money is worth of their sneaky games and stress.

When I purchased the insurance I registered with all the information including a copy of the receipt. I made one claim approximately a year ago and was provided with a replacement phone with two business days as outlined and was extremely satisfied that I purchased the insurance due to the ease of filing a claim. I tried to make another claim as the replacement phone was acting up and did so online assuming the process would be as previous. I received an email stating I was selected to fill out a paper form and provided all the information again as they do not have access to the information I had previously uploaded to the Asurion website. My concern is that if I did not have to a printer or the purchase receipt I would have no choice but to wait weeks for them to mail a paper form and I would have to go to Costco to get the receipt.

Outstanding service from contact with Asurion to delivery/return of product. The Insurance was well worth it as I was protected. Streamlined service with detailed procedures from receipt and return of the product and closing out iCloud. I look forward to the continued outstanding customer service.

Replaced Moto Z--and because request sent on Saturday (not Sunday) delivery was prompt and accurate. In the past not happy to wait because emergency loss occurred on a Sunday. Warehouse and deliveries--even US Post Office--are open on Sundays. Thank you again for good service.

I pay insurance each month, then have to pay 200 dollars to replace my broken phone... only to get another broken replacement that I have yet to receive another replacement for. Been on the phone 3 times still nothing has happened.

Service was quick and very good! I received my new phone in good order. The person I talk to on the phone very polite and sounded very professional and I’m happy with my new phone. Thank you for your service department.

With 2 teenage boys - active in sports - their phones are always being damaged. The insurance is a good fail safe for when their phones are no longer usable. While the replacement deductible payment is still high - it's still cheaper than a new phone.

Service was the bomb, called and the replacement phone was here the next day. Now that is service in anybody's book. If you don't have your phone covered with Asurion you might want to change your insurance company. These folks know how to get your phone to you quickly.

Thank-you Asurion! You are affordable and fair cell phone insurance. Your reps are easy to talk to and understanding. I appreciate that! We will be continuing our coverage with you guys for a very long time! Please give thanks to the rep that personally helped me!

After completing and returning the required paperwork, I was NOT notified to continue the claim. I had to call and make an inquire in order for the process to be completed. What should have taken one day ended up taking several days. I don't know if it was computer or human error but someone should look into the situation.

Customer service was great, polite and courteous. The only issue I had was first replacement phone only worked a few days but upon contacting Asurion they replaced it as quickly as possible. Thank you for prompt and courteous service.

First, I couldn't complete the claim online due to the description of the problem. Phone rep was nice and completed the claim. But the 1st replacement phone failed within 24 hours. Second one has been fine so far. The amount you pay overall is high and a bit frustrating when you can buy a refurbished phone outright for nearly the same price.

I called the night my husband cell phone was lost... We got the replacement the following day. One of the best company I ever dealt with. I already told my friends and family about Asurion and the importance of getting an insurance for their phone.

After a few weeks the phone stopped working. Went to a black screen with a blue light above on the notification light. Paying every month for insurance and paying 90 dollars for the replacement and then it messes up. I think the next phone I'll take a chance on not get your insurance.

I was very pleased in the quick service to receive a replacement phone. The representative I talked to talked and handled my issue well. Delivery of a new phone was very fast. I appreciate how my experience with Asurion was handled.

When my phone was ran over and destroyed, going through Asurion was easy, quick and reliable. I ordered my phone at midnight and it arrived the following day, I wish every company was this dedicated to their customers. I would definitely use Asurion again and I recommend them to everyone, thanks Asurion!

Although I did lose my phone the service was great, the shipping was great. The only downfall was the phone was on back order. They kept me up to date And worked with me step-by-step. I am overall extremely satisfied with the service that I received.

It does not work! I’ve been trying to get a hold of someone. The phone never worked since we received it and no one has called me back or responded to my emails!!! If someone can please contact me so I can send the phone back and replace with one that works.

Was very pleased with service and replacement. The agent we spoke with helped us through the claims process quickly without a lot of hassle. When we did come across a problem she addressed it quickly and efficiently. Because of her service we will continue to be loyal customers.

The service was quick and easy. I got my phone at a good time of the day. The only thing was how they say they can charge up to $500 if you have find my iPhone on. Only because my screen was blacked out so I couldn’t see anything to turn it off. But I did get it off and it worked out. The phone is great and the service was good.

We made a phone claim due to the screen no longer working. We received the new phone with very specific instructions. We followed the given directions and I have to say that this really is a flawless system. Thank you for providing such a great service.

The online forms were super easy to fill out and next day delivery was amazing! Didn't have the same model of cell phone so it was replaced with a different model that was practically the same. Nineteen dollars for a new cell phone can't be beat! I would highly recommend this insurance to anyone who has a cell phone, fantastic service. Thank you!

The first phone sent was defective, but they replaced it overnight... smooth transaction! I was very satisfied with the speed of it all as I rely on my phone VERY much and was lost without it... Thanks and I hope that I don't need it again... Thanks again!!!

My son had a Samsung Galaxy S7 with a cracked screen. In repairing the screen the technician damaged the phone. I immediately contacted Asurion and they sent a replacement, no questions asked. The replacement phone was a refurbished phone but my son has had no problems with it a month later. I am highly satisfied with my experience with Asurion.

Replacement was very easy. Submitting the claim went smooth. I was surprised that the replacement phone arrived within the 24 hour time frame. Return package was very simple. Was very happy that I received timely communication about the return of my broken phone.

The phone just stopped charging for no reason and I paid the agreed insurance and they upgraded me to a new phone. Thank you. Please call me **. It's used a communication device. Great PR. You need to call. Wonderful testimony.

The time it takes to get your new phone is very quick! It arrives the next day usually and the return process is explained very clearly and is easy to do. I am glad that we had this insurance on our phones and our kids' phones. Would recommend it for ease and convenience.

Excellent and prompt service, first time using and I was Very pleased, thank you everything was done over the telephone and I received my new device the next day. I would recommend your company to anyone. I hope to never have to use your service again, but will continue to subscribe.

You earned a Five star rating! Once the paperwork was completed, sent and received, the replacement phone was quickly sent. The thing that took the longest was waiting for the phone to be properly Programmed - which was done at the Verizon store. You did everything well. Thank you for your efficiency.

My grandson shattered the screen on his iPhone 7+. I called and he had the replacement in 2 days. I couldn't have had a better experience. Thank you for great service! I would advise my family and friends to deal with Asurion if possible.

Within the first 30 days the replacement phone stopped working. At first random text wouldn’t go thru then it wouldn’t make or receive calls. So about 5 days with a non-working phone that I paid 149.00 for with insurance. Then it took 2 days to get the next replacement phone.

I received phone very quickly and everything was as it should be. It did take some time to work thru system to get to return damaged phone but was able to work thru it. Overall I was impressed with service and would recommend it a friend.

Not having a fax or scanner at home was a little inconvenient. And when I went to use my work computer I didn't have the claim number so I had to go back home and get it. But the replacement phone works just as good as new and it arrived quickly once the claim was processed.

My daughter's phone was damaged and no longer useable. I filed my claim online, which was very user-friendly, and within 24 hours, had a replacement phone that she loves! They make the whole process very easy to get replacement items. No haggle, did what they said.

During my phone calls to Asurion I was very pleased with the service from your phone crew. When the replacement phone came and did not work when received your personnel were very fast to get us another phone out. I will keep insurance on our phones. Thank you very much.

Everything from interacting with your representative, turnaround time, and understanding with high caliber and in excellent standing. I had to use your services a few years back and felt intimidated and obviously you folks have worked on interaction services. And now very happy that I have you as an insurance carrier of my cell phone.

Overall was satisfied with my experience. Only issue I had was the price. Verizon told me cracked screen replacement was 49 and I paid 149. Also had a friend who had a cracked screen and hers was replaced for 49. The first replacement was easy and fast. Second replacement took longer cause it was sent for further review so my son was without his phone longer.

I was pleased with the process to replace our damaged cell phone. The instructions were clear and easy to understand. The mailing envelope for sending back the damaged phone was appreciated. I also appreciated the 15 day period within which to return the damaged phone. That allowed us time to remove the stored content of the damaged phone. Thanks.

I am satisfied with how quick the phone came in however, I am unsatisfied with the quality of the phone it has managed to crack and splinter on me without being dropped, so I will be requesting yet another replacement.

First phone was sent to match previously owned years ago. Not enough info gathered by first agent. Second phone arrived two three days. Nothing else. Called customer service for help to stop tracking, excellent agent. Very helpful. Received Gmail that did not pertain to my android phone.

My 16 year old granddaughter recently left her cell phone on top of the car and drove off. It ended up on the highway smashed to pieces. The people at Verizon were very helpful directing us to you and then your service was great. It was replaced within 24 hours and the only issue was her being without a phone for a day!! You replaced it with a refurbished one that is working just fine so far. Thanks for your quick service.

I purchased mine and my husband's phone through a merchant that offered buy one get one through AT&T on November 15th. At purchase I refused the insurance. On November 30th I find a Visa authorization on my bank account from Asurion for $149, I never gave them my information. After spending 45 mins on a 3-way call between myself, AT&T and Asurion this company says because I don't have insurance with them that they're unable to see the charge and therefore telling me that they have not billed my bank account and can not help me.

I am very satisfied. I haven’t had any issues at all. In fact this is the third replacement that I got for my little one. I definitely would recommended to a friend. It a fast process and very easy to follow.

I am absolutely at awe for how seamless the process took place. I told what happen and the next thing I know was that the phone is on its way. No hassle and/or question. I would definitely recommend Asurion to all my friends and families. Thank you!

I’m filing a BBB complaint at the moment. My daughter lost the original return envelope. I request a new one, which didn’t come and called again. Received two envelopes approximately one week later. Sent the phone back in one of them. Now I’m being charged for non returned equipment? Apparently you only logged the original envelope and don’t log customer service calls. During a 46 minute call on 11/30/17 with three different people I was told the same thing over and over. Each claimed I didn’t send the phone, so in so many words my integrity was being questioned. I was also told I should have recorded the tracking number on the envelope. I wasn’t expecting this to happen or I would have. Ridiculous. Not too impressed with Asurion at this point.

I was very pleased with how fast I had received a new phone. However, I was very disappointed when I received my new phone and saw that it is a refurbished Iphone. I pay a lot of money for this insurance you would think you could get a new phone.

You did a great job. We really appreciate what you did and how fast you did it. My family depends on our ability to stay connected and you did a great job in restoring our connectivity. I would definitely suggest large families to use this product. It is fast and efficient.

The reps were very helpful when I called and I was very satisfied with my service. I never have problems sending the device back or anything. The process is so easy and seamless. I have had to use you guys several times and I will always pay for the coverage. It's well worth it.

Extremely easy experience. Received a new phone next day after reporting claim. Unfortunately I forgot to send old phone back in the package that was provided. So I was a little late but phone has been mailed. Best service I've had in a long time. Thank you Asurion!

Dropped my phone, damaged its ability to operate. Went to Verizon store and learned they no longer assist with insurance claims. Went to the Asurion website and was unsuccessful in resolving my issue. Discovered a phone contact number, spoke to an Asurion representative who quickly and competently assisted. Found I would need to pay $90+ for a replacement phone. Made a credit card transaction and a refurbished phone, with updated technology compared to my broken phone, was received within 48 hours. Activation took over 4 hours but the Asurion technician assisting me was helpful and persistent. Instructions for returning my damaged phone were clear and concise and a prepaid mailing envelope was provided.

I received my phone replacement at the speed of lightning. The new phone arrived and was perfect. Oh! I am very happy!!! No hassle. The service was fast, polite, and high quality. The old phone was returned in a supplied box. I have been made to feel like a TREASURED customer.

Never expected the service and replacement turnaround to be so fast and easy! After my device was stolen, Asurion really made purchasing phone insurance all worth it! Kudos to Asurion for handling my claim very swiftly, providing an easy but thorough filing experience and for making sure the level of service provided was top-notch!

The procedure for replacing my phone after I lost my original phone. Everyone was polite, patient and encouraging with me. I really appreciated it. It was a stressful time, and thank you for the way everything was handled. The replacement phone came quickly, and the staff at Verizon got it up and going and me on my way in no time!

The filing process was extremely easy to follow. Thank you so much for the clear instructions. I received my item replacement with no hassle. The online site had some other accessories that may come in handy in the future. I have no complaints.

Speed of service is amazing. Phones are refurbished though which may or may not have issues. I have used the service multiple times with some technical issues every now and then. Overall is good. Need to align deductibles with real market expectations. Can't pay the same for a phone that came out 3 years ago compared to a phone that came out 2 months ago.

Husband's phone developed a cracked screen and subsequent malfunctions. Asurion replaced with a different model as they didn't have the one he had anymore. After about a week of using that phone, my husband looked at me and said he absolutely hated that phone. I called Asurion and they graciously sent another, newer model. That phone had issues with calling, kept cutting out. Called Asurion again. Bless them, they not only did not get upset, but sent out another, brand new phone. This one seems to be working fine, he's had it about a week now. This is one time Asurion came through with flying colors! Thank you, Asurion!

I think the problems I mainly had were with Verizon as they made no effort to help or give suggestions in any way. I live 20 miles from any Verizon store & had to make 4 RT & only one was beneficial. The problem I had with Asurion was I had old phone activated while mine was replaced, but the claim form showed that phone & not the phone I needed replaced. I think I had to have temporary phone disconnected & put info for damaged phone put back on my account. A friend ended up calling Asurion to complete the phone because it had to have exact date the phone was last in service. The Asurion person contacted Verizon themselves while we were on the line to get the exact date.

Absolute worst customer service I have ever experienced. The supervisor I spoke with was so rude, insensitive, condescending and unhelpful, and really didn’t care about helping me or just wasn’t smart enough to understand what I was asking for. I’m going back to AppleCare.

My device came in the next day. I really appreciate it. Thank you so much!! Couldn't ask for anything else. My device came in fast and works great! Thanks a lot again. I will definitely keep my insurance! It's well worth it. After getting my phone stolen I'm able to count on the insurance I pay for my phones.

You replaced my phone overnight. Sudden service very good. Only issue was the salesperson that originally sold the phone contract was mistaken about coverage of the insurance. When I quit making mistakes I might be upset. I'm happy with the outcome.

Hi, I really appreciate that you sent the new phone in a timely manner with all the components included, however a couple of days after having the phone the speakers stopped working. I can only listen when I put the headphones in.

The very worst. I will never use your company again. To wait ten days without a phone was disgusting. Supposed to be in a day or two. Excuses that the phone was not in stock when I could have gone into any store and bought a new one immediately.

My claim was handled very efficiently. The agent's attitude was friendly yet professional. He was thorough in his explanations and made sure of my understandings as well. I felt valued as a customer and had my complaint completed to my satisfaction.

Damaged my phone beyond repair Tuesday. Filed the claim with Asurion Tuesday night - had my new phone delivered Wednesday afternoon!! Filing the claim was easy, able to do it all online. Awesome service. I would recommend Asurion's services to everyone! Thank you Asurion!

Truly a wonderful claims experience. Quick response and turnaround time. I would recommend your service to anybody. Thank you for making this a wonderful experience. Most insurance claims are a hassle, however your company has a wonderful easy process in place that is very user friendly. Thank you again.

The gentleman I spoke with was so pleasant and gave me so much information and put my worries at ease. He answered all my questions thoroughly. I received my new phone promptly the next day and was so happy to be connected to the world again.

I was in Germany and all of the steps and forms were cumbersome. Several days later I was informed the phone was on back order. I had to buy a phone anyway because you didn’t deliver in a timely fashion.

I purchased this phone as a communication piece between me and my granddaughter. Even with the OtterBox the screen became cracked. I went online and was not eligible for store replacement or fixing but for mail out replacement. The claim process was quick and I received my phone the next day. Excellent service.

Best customer service for a large company. I am always amazed at the extra time and helpful treatment coming from a complete stranger. I'm happy for your time and consideration in resolving my phone problems. I can make the meeting today so I will delivery you though and I will be there at six.

While on a business trip, my phone was stolen. I received my replacement within 48 hours of filing my claim. There were no problems and no questions asked. Could not have asked for a faster or better care. Great service.

Friend had his phone stolen and couldn't recover it with the find my iPhone login. We disconnected the line and filed a claim for a new one. Everything was done online and was incredibly easy. The phone arrived quickly and everything got set up fast as well.

We received a replacement phone within 24 hours and had no issues at all. Sent the broken phone back and that was it. Couldn't ask for more (except maybe a lower deductible ha). Really surprised by the speed of everything. Would gladly purchase again.

Excellent service and quick response time. Handled very professionally. I appreciated the care that was taken to take care of issues. I cracked my phone screen. Replacement was immediate and no hassle. Received replacement in two days. Thank you very much.

One does not know the great service your company does provide until faced with a situation where the device is lost, in a middle of a trip, when one certainly cannot lose. Thank you for being there to provide such an easy solution to get back on my feet again and make it seem as if nothing had happened!

IPhone battery blew up, incurrence gave us a refurbished one for $150. Too much but better than buying a new one. The Verizon store was not very helpful, but when we called Verizon they were very helpful.

I lost my phone while out of town. The process with Asurion was quick and easy. My phone arrived the next day. I was definitely pleased that I had insured my phone. I would recommend this insurance to anyone with electronic devices.

My husband dropped his phone and we had it replaced very quickly with another phone. The replacement phone did not work and we got another one and it works greats. Each person we talked with was professional and courteous. Thank you.

I had a horrible experience of being robbed at gunpoint but Asurion made things easy in replacing the stolen phone. I would definitely recommend their services. Thank you very much to everyone that helped to make a bad situation a little easier to handle.

Great service. Quick to navigate around the website. Easy to understand. User friendly. Fast turn around on getting replacement in the mail. Instructions laid out clear and concise so no issues with what item goes where and when. Although I wish I could get a phone in the store the same day, this service is definitely the next best option.

The tablet I received started having problems a couple days after receiving it. The colors on the screen don't show up correctly and the screen blinks in and out a lot. Sometimes it's hard to get the screen to come on at all. I hardly use it now because it's hard to see even when the screen does come on.

Was very pleased and surprised I got my phone overnight and I did not have to pay postage when returning my damaged phone. I am sure that most people do not know about this service. Thank you for being so prompt and efficient.

The whole transaction was painless. Everything was done online. The phone arrived here the next day. The instructions were easy to follow for the return. All in all the process is really user friendly even for those who aren't computer savvy.

The rep was friendly and very helpful. I have used this service on several occasions and Asurion has always been reliable. I also recommend to my family and friends to always purchase the insurance b/c it has always worked out for my family. Thank you!!

I felt that the entire process from filing a claim, getting the replacement phone, and sending back the broken phone was very easy. There was no difficulty and the new phone came in a timely manner. The packaging to send back the broken phone was very easy and convenient to use. Overall this was a wonderful experience.

Grateful I finally got a phone works that after you all had send 3 phone and having change from S7 to S8 Samsung due back order but finally got a phone. Hate switch but at least it's works. Have bought phone case for my new phone again, at least you all was able get me a phone fast. Thanks.

When my cell phone was stolen last month, I had to call the Verizon Help Line several times before I was connected to Assurion. After learning I had to pay another 150 dollars for this stolen S7, I received the new phone quickly, but setting the phone up to get it activated was a bad experience. I could not get the nano card into the phone at first. I did not the instructions that came with the phone that helpful. So, weighing the 1 star for Verizon support against about a 4 star for Asurion, I decided on the 3 stars for the overall experience.

I broke my phone so I made the call. I got in to the website and filled out proper paperwork. I heard back from a Rep. The Representative very nice and helpful. I received my replacement by the next business day.

Our son needed his phone replaced and Asurion replaced the phone in a timely manner. It was so easy. Returning the broken phone was even easier. I had spoken with Asurion on the phone and finished my claim online. The entire process was quite simple.

Broken sunglasses. Had Asurion protection on them. Simple process. Looked up my policy through my phone number, filled out a quick form. A few days and I got credit for the claim. Bought new glasses to replace. Bought Asurion coverage on them again. Good service, worth the money.

Fast, friendly customer service. Very happy with my experience. They made it very easy to submit my claim. Phone came very fast. I was worried the whole thing would be a headache. I was happily surprised by the whole process.

I dropped my phone, and shattered the screen, went to phoneclaim.com and it took me to the Verizon specific site, easily filed the claim, and a day later, was back in business, literally, as my office phone rolls to my cell phone, and without the cel I am tied to my desk. Bravo Asurion, saved me plenty by not having to buy a new phone or start a new contract.

Everything was very easy and we got our daughter's new phone in less than a day. It was a very simple experience overall. In fact, with a family of 7 and all of us having phones, it's always something, and having insurance has been invaluable.

My phone was broke when I turned it back in. I struggle to electronically remove it from my find my iPhone app. I removed it one way got a threatening email. I removed it another way got another threatening email. I did it a third way and got another (3rd) threatening email and the emails continue that I’m gonna get charged the $500. I’m very disappointed with the process. I would’ve loved to of talk to a person who could’ve walked me through it

Was fast and friendly and easy to make a claim. Received my replace the next day. I would definitely recommend to my family and friends. And was even easy and helpful with the replacement phone. The replacement phone was the same as we had. Had no problems setting it back up. Thanks.

The process was easy, straightforward. I was told I needed to sign for the FedEx package, and they would deliver between 9AM-9PM. Sitting around the house waiting wasn't the best use of time, and FedEx just dropped phone at my door. Thank you for your quick replacement.

Great fast service, no questions on the process. It’s very easy! I never have any problem when filing a claim. Website very way to use and I really had no problems, time in getting phone is really fast. Thank you.

Received my phone in less than 12 hours from when I placed my claim. Very easy to activate phone and return old phone and easy to place my claim online. Would not have been able to replace my phone without this insurance. Very satisfied with my experience.

I was disappointed that my replacement phone (iPhone SE) is actually a rebuilt & not a new phone. I often lose calls where I have it ring and when I hit the engage button the phone freezes entirely. I can’t get to answer and frustratingly just hear the phone ring until it stops ringing. Only after that can I look up the caller & apologize for my ill product. I question Verizon’s competence each time that happens... I bought insurance to cover for a like kind and same quality but that’s not what I got. I have an imitation of the real thing. It’s just criminal. I guess I’ll have to go to new provider when my contract is over

Fast, reliable and very easy to business with. Totally satisfied. Wish more companies were like this. Thanks!!!! Lost my phone and was in desperate need of a replacement as my job requires a reliable cell phone. Had the phone in hardly no time with no difficulty in obtaining a replacement. your representatives are always courteous and helpful.

My son's phone was damaged and Asurion done a great job of getting the replacement phone to us. Customer service was great as well. When calling customer service, they were very professional and listened to my concerns. They walked me through the process. When the replacement phone arrived, directions were given on how to transfer information.

When filing my claim online, it wanted to offer me a flip phone as a replacement for my LG K4 smartphone (discontinued). When I called in, the representatives made sure I received a smartphone replacement device! Thank you!!!

I was very pleased with how quickly Asurion handled replacing my phone. It was shipped within 24 hours, and the customer service was extremely helpful and courteous. I will continue my insurance plan with this company on all the phones on my plan.

Replacement phone was received. The original model/make was not available. But we did get the replace within 24 hours. The wrong cover was shipped, it had a clip on it. We had to buy a new one from the Verizon store in Southfield MI. We also had a vehicle charger that now does not fit. So we are considering our next steps. Everything else is fine.

His charging port in his turbo 2 was not working. It has started when we replaced it the first time. However it was manageable. This replacement works perfectly. No issues at all. We can even hear him better on this one. Love the fast delivery and prompt service with this insurance.

Really appreciate how you kept emphasizing the need Properly prepare the iPhone before we shipped it back so we would not receive an extra charge. We did not hesitate to buy the protection plan again.

It was a very quick and easy process. I placed my order at 10pm one night and the following day I received my phone. I interacted with customer service once and that phone call went very smoothly. My questions were answered directly and the customer service rep was knowledgeable and helpful.

Phone fell in a lake and a new phone was sent immediately!! Thank you. This made for little disruption without a phone. Staff was very friendly and helpful. Getting phone activated went well also. I will be keeping this insurance after this good experience.

Very caring and gave importance to my matter. They also had emailed me back several times about expecting of arrival time and dates. It was a big concern and they keep assured me to how long of expectance and they were over the miles.

Always quick to get your claim processes. Always ready to help. Phone replacement is good and if not the same as the one you are replacing they try to get the best replacement. Good company to do business with. Have insurance on three phones.

The response time for my lost phone was second to none. This process to apply for another phone was made smooth by Asurion. I thought it would be a bother doing everything over the phone versus going into a Verizon store but this process was easy if you could just follow every step to the tee.

I encountered a problem w/ a phone rep this time. I asked to speak to a manager, who provided the normal excellent customer service and resolved my issue quickly. Received a bad replacement phone, but got a new one and it’s working great!

I broke the screen on my device. I wanted to get it replaced and everyone didn't know what they were doing. What I mean by that 1 person tells me something someone else tells me different. I have had issues with every phone that was sent to me. I keep requesting a brand new 1. I still haven't got it. I just called to get a replacement on 11/28/17 because the phone I have has issues. The lady told me I didn't get a new 1. I'm hoping this lady did what she said and sent me a new 1. I have already been through 4 phone. Every one has had an issue. Because of this I asked for an upgrade because of the service and issues I've been having. I felt it was fair but I guess it wasn't because it hasn't happened. As of today I still have issues. I'm going onto phone 5 tomorrow when it get here. As far as associate attitude everyone has tried to help to the fullest they can which I am thankful for.

I was very impressed with the speed and accuracy of getting a new phone to me. Thank you also for helping me transfer all my photos, etc., so that they would be kept safe for future times. I will be glad to share my experience with my friends. Thank You!

I have 2 teenagers and anyone who has kids know what can happen to their phones. Lost, dropped, broken screen, water damage and etc... the list goes on and on. Both times I have called Asurion their customer service reps have always been courteous and helpful. It was so easy to process the claim and a new phone was shipped out the next day. Purchasing Asurion insurance is one of the best decisions I have made.

The process was quick and seamless. Thank you for being so easy. Replacement phone instructions were very self explanatory. I was able to quickly submit my claim online. Total process took about five minutes. I could not be happier with the quality of the replacement phone that I received. Again, thank you.

Awesome service, fast delivery, excellent protection!! I would recommend this insurance to anyone because they actually do what they promise, and the deductible it is very low cost and very affordable, the other phone was great, and it was certified no problems at all. No complaints, congratulations!!

I’m more than happy that with all the troubles with my first replacement phone you guys were sure to raise the bar and upgrade my phone to the 6s so I don’t want to complain. I had the 5SE so initially I already had a 6 internally so I guess it’s an even trade. Thanks for helping me the way you did and getting me my new replacement by the next morning!

Online access was very easy to accessible and use. The delivery of my damaged device was so very prompt of delivery. The service to return my damaged device was very user friendly. The fact that your notification of my device was received was very assuring and very well delivered asap! Thanks!

I was impressed with the speed at which everything moved. My one concern through the process was the number of verification steps I had to go through to confirm information that I had entered. I was traveling abroad which made it more difficult. Overall positive experience.

My iPad was completely crushed when it slid down into the lounge chair! Yikes! Luckily, it was insured! I Am happy with this insurance. The process was pretty simple and service was timely. I received my new iPad the very next day!

I cannot say that the first time I needed the Asurion service that they did their jobs, but they did try to get off the hook on a technicality, and were frankly successful in doing so. Thank goodness for Verizon owning the experience since Asurion did everything they could to pass the buck, however literally two months later when I had my phone stolen after it had been replaced by Verizon, Asurion did a fantastic job owning that situation and replacing my phone in a prompt manner. I would recommend having the service but if you have several phones on one account, ensure that you have the proper phone assigned to the phone numbers or you could end up eating a loss. Verizon or your cell phone carrier can help you do this quite easily.

Overall I was very pleased with the process to return my damaged phone and obtain a "new" phone. I received the new phone the day after I filed my claim. I do not recall receiving instructions about whether or not to restore my old phone to the original factory settings, but because I was unable to turn my phone on I could not delete the history or content on the device which made me extremely uncomfortable. I worry about the security of my personal information contained on my old phone.

Will recommend Asurion to all my friends and family. :) It was an extremely easy claim process! Got phone replaced the very next day. They also send a self addressed envelope for return of damaged equipment. Thank you so much Asurion!

Phone screen repairs did not work out well which lead to phone replacement. Happy with end result however aftermarket phone screen for iPhone 7 caused other parts of the phone to malfunction or "certified installers are not so certified". Thank you for your services.

Asurion did a great job of replacing my phone which died completely when I was traveling. The company speedily sent my replacement phone to my hotel within two days and it was a life saver for my trip! Thank you. Asurion!!

Have only compliments for Asurion for fine service and quick response to my needs. Have not used Asurion for handle a problem for me regarding my phones but after this experience I can recommend Asurion on a number of issues to anyone who asks.

Overall the experience was easy and extremely useful to locate information online. My replacement phone came quickly and although there were issues connecting it through Verizon my experience was amazing. I called one time to make the claim and it was taken care of without issue. My only downside is that my insurance throughout the time I've had it has gotten super expensive.

I was sold insurance with a $50 deductible. I ended up paying a $150 deductible because there was not a repair store within 20 miles of my address. I live in a community of 500,000 and have not moved since having this service. I purchased this phone in town. It should have been sold to me as a $150 deductible, not $50. Your company is dishonest.

Easy to use, Quick and great, easy to use system to place an order and to get the phone sent to me. Came in the mail quickly all in good shape and easy to send old phone in with prepaid envelope to get the return back.

I got the replacement because my other phone was practically not usable anymore. The new phone came in & was at least 10 times slower than my old broken one & I couldn’t take any type of video on the device. The camera app wouldn’t allow videos to be taken and Snapchat wouldn’t let me take any videos either. Also all the apps would force close themselves for no reason at all. It’s not even worth it to have insurance if the phone you get is just as bad, if not worse than the one I already had.