Asurion Reviews

Very fast and friendly service. I would definitely recommend your service. There was very little wait time. I could understand the person I spoke with and she was extremely helpful, informative, professional and made the experience a pleasant one. My replacement phone came quickly and the instructions was easy to understand and follow.

Thanks for the quick turnaround of my daughter's replacement phone. We liked that it was a new phone not a refurbished phone. My comment is to use more packing material to protect the phone when shipping overnight. Also try to protect the phone from the cold weather during shipping.

I was shocked at how fast the replacement phone came in. Honestly I can't believe that it came in the day after I submit the claim. I would like the option to pay less than $100 for the replacement and accept a longer shipping time, but anyway, I would recommend to others.

The phone I received was not quite the same model. It did not come with instructions for its use. It was difficult to determine how to use some of the abilities of the phone which wasted my time and still causes some problems in determining how to use some of its features.

I lost my phone and had no idea where it was. We were very satisfied with the response to our claim. The claim was easy to complete. While we had some difficulty faxing the affidavit, we worked it out and had our replacement very quickly!

I was very pleased with the promptness during which my phone was replaced. It was relatively seamless. The customer service agents were very helpful during the process. So far, my replacement phone has worked well. I would recommend Asurion to future customers.

My son dropped his phone and cracked his screen. We were able to handle everything quickly and easily online and his replacement phone was here the very next day! We were shocked! He was so worried that he would not have his phone for a week or longer. Thanks for such great service. Happy teen/happy mom!

Asurion shipped me a new phone the same night I submitted my claim, and it arrived the following night. The phone looks and works great, and I'm happy I had insurance as opposed to paying the full price for a new iPhone. I couldn't be happier with their service.

Replaced phone in timely manner. Got it activated and is working well. Would recommend Asurion to others. Took phone to Verizon wireless to activate. They did not transfer all my pictures because they failed to turn transfer on. Took phone to apple and they fixed the problem. Everything is good now.

Phone replacement was easy and fast. Thank you for your handling of my issue! I recommend that you send an email to inform client that the damaged phone was returned to you. If you did so I don't remember receiving it.

All in all, I was happy with the service provided on the replacement of my iPhone 6+. Took a bit longer than have promise but it was made up by getting my device to me when eschew was figured out. Thank you Asurion.

We contacted you about our damaged phone and had a new one delivered within 20 hours. You made it easy to return the damaged phone. Process was very smooth and easy. I would recommend this to anyone who buys a phone to get the insurance in case the phone gets damaged.

My experience with the company has been the worst. The claim was for a dropped Note 7. I received the new phone from them and afterwards they wouldn't take the broken phone back that was recalled and instead charge me 460 dollars for a useless device that was recalled in the first place. Not to mention that on top of the 10 dollars a month that they charge for insurance they also charge extra 175 dollars deductible when you do a claim. I would have been a lot better by just having my screen replaced at a mall near to my location. I was escalated to a supervisor which was never willing to work with me or provide me with a solution for me to return the recalled phone. Stay as away as possible from this company. Be aware that this is the type of insurance you are buying from T-Mobile and is the biggest scam ever. You get away better by doing SquareTrade instead of this.

In the latter months of 2016 my brother and I got into a small scale fight, both suffering minor injuries. Unfortunately I had my phone in the pocket of my jacket at the time. Our scuffle ended when the aforementioned phone took to the sky's and landed about four feet away, screen down, on the only rock in the yard. The screen of my phone lost all functionality so I called to find out how much I was going to pay out of pocket for the replacement, and was pleasantly surprised when the operator told me the replacement would only cost about 35 dollars as long as I sent the damaged phone in (P.S. that 35 also covered shipping and handling both ways). I got my phone in less than 24 hours and hopefully won't need to use this service for awhile, but having this card in my hand helps me sleep a little easier at night.

Smooth process so far. Waiting for confirmation that old device has been received and credit back to me. Thanks. ** I don't have 40 words to say! So this will have to do! Thanks for taking care of my phone!

You made it easy. Once I filed the claim, I received an email notifying me that the claim was settled, I received another email about the new phone coming an hour or two after that and then the next day I received the new phone with easy to understand instructions. Thanks!

Very pleased - Asurion was easy to work with. Forms are all set up so anyone can make a claim. A little wait time but understandable. It was a new phone that was back ordered - overall I give A +++++.

Everything about this transaction went smoothly. Very fast replacement with no glitches at all. The only thing I did not like was the fact that a Verizon Customer Care Agent in store called in for me and explained the issue I was having with my phone, and explained to them that it was an equipment issue, and I still had to put a credit card on file just in case basically I lied. Other than that, was an awesome experience. Thanks.

I had a chance to use your service as I had dropped and broken my phone. For a nominal fee you replaced it. It was sent UPS and I received it the next day. I was very pleased with the service. Thank you very much.

I lost my new cell phone, and I put in a claim the same day. The person I spoke with was very courteous and sympathetic. Asurion sent me a new cell phone the very next business day. Great service and customer service. Keep up the good work!!

My daughter dropped her phone. We got online that night and filled out a very short form. Her phone was waiting when she got home from school the very next day. Dropped broken phone on box that came with new phone. Then dropped it in mailbox - done.

Received a new phone in 24 hours. I was very pleased with the service. Customer service representative did a great job and my claim was handled very professionally. The new phone works great...instructions to return the damaged phone were clear and easy.

My phone screen of my brand new S7 edge got cracked and within 24hrs Asurion was able to send me my replace phone!!! They were extremely quick and very efficient in reviewing my claim to get me my new phone in less than 24hrs. Thank you so much, I was one happy camper with my experience. :)

My experience, hmmm. I get a text from Verizon saying my service will be discontinued but billing will continue. I call Verizon. They wash their hands. This is an Asurion issue. I live in CA. Someone put in a fake claim and requested a phone be mailed to Las Vegas to a random name. No red flags. Asurion sends the phone and black lists my phone. 6 days later calling daily, my phone is still blocked. Needless to say it's taking a lot from me not to use certain words on this review. AVOID Asurion if you don't want to be scammed! AVOID and let your friends know.

Thank you for your fast services. I've been with this service for the last 15yrs plus, with years has come great improvement. Every time I've called, customer service has always been helpful, with a pleasure to assist. Thank you again! Continue to be GREAT.

Phone replacement arrived when promised but was faulty so had to be returned. Second phone also arrived in a timely manner and has been satisfactory so far. Appreciate the quick turnaround and ease of submitting a claim. Thank you for service.

Great service and speed. I gave 4 stars because I just would like a confirmation that you received my old phone since it's $500 for me if you didn't. If a confirmation is coming, make it 5 stars! The end.

Yes. Very easy and extremely quick turn around. I expected to wait a week and I had a new replacement in less than 24 hours. I highly recommend this service to everyone. It's well worth the few extra dollars per month for the peace of mind. Thank you very much.

The replacement of my phone was quick and easy and was so simple that anyone can do it... I love the fact that everything came so fast... I also like the way they tell you step by step how to get your new phone up and running. Thank you for making it easy.

Asurion made it clear from the beginning that the iPhone had to be taken out of circulation. When we thought we had done it Asurion told us we had not done it correctly. Because they made the effort to inform us we were able to avoid a penalty. The operator / service reps were polite and very helpful. I am happy to recommend this service.

Asurion was professional, helpful, and prompt in replacing my broken cell phone. This was my second claim with them and I was very satisfied with Asurion. I will always have Asurion coverage on my cell phone. I recommend them to my family and friends.

Customer service was awesome. We had an extenuating circumstances and didn't think our request would be able to be satisfied. The very professional assistant went above and beyond to make us happy. We were very pleased with the amazing customer. Thank you!

My phone was replaced in the next day! Extremely happy with Asurion. It was easy to submit my claim and my new phone was very easy to set up the next day. It was also very easy to send back my old phone, and I was able to send it back the same day. I would definitely go through Asurion again if needed.

My phone was recently left behind and then gone when I went back for it, and I was able to get a replacement quickly and easily using this service. I appreciate how quick and easy it was because being without a phone is very difficult at this time. Thank you.

I was sent a replacement phone by Asurion 4-6 weeks ago and the phone they sent seemed like a refurbished cellphone – iPhone. It kept turning off and the screen would go dark. I finally called them this week when it would not turn on for 4 hours and had them send a replacement.

Called and was told that they would have another sent out that day and it would arrive the next day. It arrived as promised. I would definitely recommend them if you are ever in a situation where the unexpected happens. Thanks for doing it so promptly.

My phone was stolen and I received a replacement from Asurion, but it was defective. They immediately corrected the problem by sending me a new one, which arrived quickly and has been great. The whole process was simple and fast, and I felt very lucky!

Like most people, I purchased insurance on my son's phone but never planned on using it. Unfortunately he had an accident and landed on his phone and broke it. The Claims process from beginning to end was amazing. Super helpful and courteous people at Asurion. I have already shared my experience with many friends and family.

I was very pleased with the help and info I was given during my experience with Asurion. All my questions were answered and there is no reason why I would not recommend using Asurion to friends and family anytime. I will keep using Asurion in the near or far future whenever needed.

I had a great experience with Asurion. I called customer service a few weeks ago because I misplaced the return envelope in which I was supposed to send back my phone, and a new one was mailed to me right away. The person who I spoke to on the phone (I can't remember his name) was very helpful and friendly. Thanks again for your help!

Thank you for the stress free experience. Excellent customer service. The gentleman that called was professional and extremely kind. I would recommend your service to my friend and family. I hope I don't lose or break my phone but if I do, I'm happy I have your service.

The first replacement was defective and when I contacted them, they got a new one out to me the next day. I was very pleased with their quick response to the problem. I don't know how often a replacement phone is defective, but this was the first time we had this problem.

I was very pleased with the courtesy of the representative's assistance in taking care of my problem. I had filed a claim a few days earlier and received my replacement, which worked 3 days and went crazy. The replacement for it came right away and has worked perfectly so far.

Amazing delivery times! Two things I was not happy about was the fact that my case was not covered and the screen protector the phone shipped with was poorly placed. Keep up the great work with the shipping times. Thanks.

I had to replace my wife's phone because it was physically damaged. The phone arrived immediately. I was very pleased with the service and the customer service representative that assisted me. My wife was please with the replacement phone that she received.

A replacement was sent immediately after giving info over the phone. The person I spoke to was polite and friendly and took care of the problem quickly and without any hassle. The replacement was received within 2 days and packaging and a prepaid label to return the broken tablet came with it.

Very happy with Asurion. They never let you down. I would not be without insurance on my phones due to the cost of replacement. I received my replacement phone promptly so I would not be out of touch with family and friends. I would recommend Asurion to anyone.

The replacement process for our damaged phone was quick and easy. The replacement phone arrived quickly and we are very happy with it. We are happy that we had the Asurion insurance, which has come in handy a few times now. We would highly recommend it.

Fast service. Really appreciate the help!!! One call my phone was on its way. Can't thank you enough for you are an amazing company. I know I can count on you to provide the best service possible. Thanks so much. I have told all of my friends about you and just will continue to be a part of your company for a very long long time!

I received the phone promptly and in good condition. Only down side it had 2 documents still on it from previous owner. It wasn't completely cleaned out, so I deleted them myself and phone has been working perfectly. In the future I suggest your techs do a better job.

It took a long time but the approval was given. Although my same type of phone was not given, the other model is working good. The old phone came from Asurion and hopefully this replacement doesn't endure the same problems due to the item being refurbished.

Tablet was stolen. Your representative was very knowledgeable and listened. I didn't have to keep repeating the situation. The new device was not received as promised on time. Not Asurion's error, snow storm... Weather delay. I will be sure to have the coverage placed on the next device purchased.

I had an excellent experience dealing with customer service. The agent understood my problem and was able to resolve it without any major issues. The replacement phone came the day I was told it would arrive and I had no problem returning the damage phone. It was a great experience. Thank you.

Broken cell phone - My cell phone was damaged and the tech came out and was not able to repair, so I was sent a replacement. It did take a long time to get because of being back ordered, but other than that it was good.

I was extremely pleased with how smoothly the process went to replace my daughter's broken phone from start to finish. The customer service representative was most helpful when I made the initial call. I received the replacement phone the next day and the instructions stepped me through taking the data from the old phone and moving to the new phone. Everything was supplied to send back the old phone. The process was streamlined and my daughter was up and running in no time!

Asurion was very quick in getting my new phone shipped out to me, as well as handling my request in a very accurate and timely manner. The claim submission was very speedy and easy to use. I would definitely recommend Asurion to another customer. It's fast and reliable.

I recently made a claim with Asurion. My wife's phone got damaged on a trip up to her parents for Thanksgiving. She let me know the damage had occurred. I filed a claim shortly after. I got an email stating the claim had been completed. Several days went by with no phone so I called regarding the claim and was told that it did not process completely for some reason...so I re-filed a claim.

It was easy and quick filling a claim. Receiving the new phone and returning the old was easy also with the instructions given. Customer service was helpful when I called. I have this insurance on all my phones. I would never be without it. Thanks.

The Customer Service agent went above and beyond. Extenuating circumstances sometimes require discretion and Asurion certainly embodies that philosophy by allowing their agents to handle issues without having to jump through red tape and go through multiple layers of supervisors. Thanks for the service.

I'm never happy about replacing a phone or the copayment, but I am always happy to have Asurion cover my family. They have the phone to my house in 24 hours without problem! Thanks for keeping the process fast and efficient. We no longer have a home line and cell phones are necessary.

Asurion was quick and the process was easy to replace my phone when it was dropped in water. I've had to use it before for my son's phone, and it worked fast and easy that time as well. Would definitely purchase their insurance again.

Very professional and quickly sent replacement quickly. We were very satisfied with our customer service from Asurion. We also appreciate the peace of mind knowing that no matter what life brings Asurion is there to help us get through it. Thank you again.

The process was easy and I received my phone the next day as promised. I would recommend Asurion to anyone. I knew exactly what information I needed before I started. Tracking my phone was easy also. Filling out the online form was hassle-free.

The website was so easy to use, and made a bad situation a little bit better. The device was delivered faster than anything has ever been shipped to me before in my LIFE! My experience was markedly improved from the old days of flip phones.

We thought our iPhone was turned off before we sent it back. IT WAS NOT! Thanks for the email to let us know how to shut it off in the cloud. And also for your representative that assisted me. You guys are great! Thanks!

Outstanding service. I appreciate your help and support. I highly recommend your services and commitment to Verizon and their customers. Please keep your excellent working ethics and continual improvement. May your excellence persistent and desires achieve you a number 1 rating.

I bought an iPhone and not even having it for a month and it was stolen at a bar. I was so furious because every other phone at retail cost about $650 dollars and I didn't want to spend that kind of money after I had just purchased an iPhone. Asurion replaced the item the next day.

Thank you so much. You took care of my phone problem very very fast!!! So far the new phone is working great and my husband is liking it... I will recommend anyone to use it... Just wish we didn't have to pay a 50 dollar fee to get what we needed. But all in all it good... Thank you.

I was very satisfied with your customer service!! This was the first time since 2003 that I required use of my insurance and I was very pleased with the service and the turn around time. I love my new phone. Staff followed up as stated on my initial phone call. Very pleased.

I pay $10.99/mo for insurance on a 64GB rose-gold 6s iPhone. After 9 months, it gets dropped, screen broken. I file claim on Sunday, they send new one - arrives Wednesday. Open box, it's space grey. Call them. "The color is cosmetic. We don't cover that in the warranty... We don't have any in stock & don't know if we will [ever]... I'm sure Apple and AT&T have the phone, but we don't, so we cannot replace it with the rose-gold... No we do not have a waiting list and even if you wait, we will not replace it with the rose-gold." I am typically a VERY reasonable person, but I waited for this particular phone to become available before I purchased a new phone & I expect the phone to be replaced with the same phone I purchased. Refurbished is fine. Asurion is not!

I accidentally washed my phone with a load of laundry on a Thursday night. I had my new phone by Monday. The online reporting process was very easy for me even though I'm not real tech savvy. I was so thankful that I had coverage.

I lost my phone. And luckily I had insurance. Service was fast and accurate. They replaced my phone in 48 hours. I highly recommend Asurion insurance. Professional customer service. Phone was brand new. They gave me option to deliver to my employer's address.

I contacted Asurion by phone and email contact form regarding a message I had received on the claim for my daughter's phone. On both counts reps were responsive and very helpful. The ease of processing claims and getting questions answered has been fantastic!

Very fast response, received next day and back in action by the end of the next day. I would recommend this to everyone. Only downfall is you can only use the service 2 times and they cancel your coverage. Sometimes accidents happen and it seems like when it does it repeats itself. However very good ins. to have if that's a problem.

I called in yet again to have my washer serviced because I am still having the same issues with it as I started having back in Oct of 2016 when I first contacted them. The first time they sent out a company called (Randys) here in AL. The guy Roger was able to fix my washer and now it is having the same issues. I contacted warranty department again and they rudely gave me (never asked) a date for this coming Friday. Well the company (D&J) called me back yesterday and stated they couldn't come until next Wednesday and that I needed to contact the warranty dept to reschedule. But honest they gave me grief because they were sent out the first time I originally called back in Oct but Asurion sent out 3 other people to my house in the same day and they pretty much didn't want to waste their time again.

I recently had my IPhone replaced under Asurion's insurance program and I am very satisfied with the results. The phone was sent within the scheduled time and handled professionally. The $99 deductible was not charged until the phone was received.

After mailing my cellphone as I was instructed to do, I found that due to Asurion's faulty software the label UPS has didn't communicate with Asurion's office therefore delaying my insurance payment for days. Horrible for the customer. Also even though the UPS tracking verified the package en route it didn't matter... Unprofessional in my opinion, at best.

Asurion provided excellent customer service from start to finish. It was easy to work with the service agents which help make the transition and received my phone promptly. Thank you for the work that you all do.

Smooth transaction. No hassles. Good customer service. Easy directions for return. Friendly assistance. Fast and convenient. I had a good experience with the return. My service agent was courteous and helpful in explaining the process to me in a clear and concise manner.

I had a great experience using Asurion and they were very helpful and prompt about getting me a replacement phone after the screen broke and the phone was completely unusable. I would definitely recommend Asurion to a friend, and I am very glad that I did have insurance. I use my phone for work and it was paramount that I got my phone replaced so I could make/receive phone calls. My only recommendation is to make the deductible cheaper. Maybe $100 instead of $150. That would be nice! Thank you Asurion!

Ordered replacement phone and took off the day it was suppose to arrive since it needed a signature. It didn't show up the next day so I had someone wait for it the next day. It didn't show up that day so I looked up status of new phone and it said it did not have a silver one in stock so new phone wasn't sent so I had to contact to pick out different one. They should of sent email or text message notifying me that they weren't sending one out versus wasting 2 days. I ordered a different colored one. Had it sent to my work so I didn't need to take time off again. It arrived next day. I spent a whole day setting up and downloading info on my replacement phone. The touchscreen wouldn't work all the time.

Very satisfied, I carry insurance on 4 devices. I would strongly encourage everyone to carry the insurance because you never know when you might need it. Very satisfied, received another phone the very next day. :) I made the claim around 8:00 at night and received the phone the next day without any problems. I had to make one phone call to set up my new device. I have Icloud on my phone and didn't lose any pictures, mail and phone numbers. :) :)

Simple, good, process easy and fast!! I found the service to be much better than I expected and will definitely purchase this service for any phone I purchase in the future. My daughter was delighted to have her phone in just a couple of days.

We had a very good experience with this claim. We could not ask for it to go any smoother than what I did. The process was easy. The claim was filed. The phone came very quickly. We were pleased with our experience.

Everybody was very helpful and worked with me when I was a little bit over my time and I really appreciated it. Also I got a really great email when I thought I had turned off my find my phone and I didn't. Very helpful. Excellent contact.

Excellent service, courteous staff. Prompt receipt of phone. Easy return as you sent return envelope. I found the return process to be professional. The tracking process was simplified. I would like to thank you. Happy new year to the entire staff.

I did not get a Samsung phone like in the past and you sent me an LG, which I find the speaker phone is not as strong when I have to use it as the Samsung was. Other than that I'm satisfied, plus it does not have as long of a charge as my last one did. Thank You.

Exceptional customer service. I am proud to say that I am a Verizon customer. By the way they referred my Straight to Asurion and allowed me to receive the care that I needed. I surely do hope that others can receive service equivalent to what I've received.

Fast service. Love how easy it is to have to get help with you. Would recommend a phone number to call. Not all of your customers are able to understand some of the things we have to do. It would be nice to have a friendly voice to help get things explained a little better. Definitely would recommend you to friends.

Note 5 stopped working and had to be replaced. My son's phone needed to be swapped for a replacement. Asurion was quick and painless in getting him back up and running again. Thank you very much for a great service.

This was a very good experience. Phone was replaced just as stated. I would use this insurance again. This was a no hassle claim. The phone was shipped within the 24 hour period as stated. They replaced the device with the same device that was owned before. Thank You.

Very satisfied. Phone is working great. Whenever we called or checked the progress on the email everyone was nice and friendly. All questions were answered in a timely matter. No hassle and great service. Thank you for all you have done. I will recommend you to all my friends and family.

I dropped my phone and it was history. I processed my claim with the assistance of Asurion Customer Service and had a new device in my hands within 36 hours. It was simple, fast and just what I needed. I insure all my family's phones this way.

Everything worked smoothly and phone was replaced quickly. We had to call customer service, and the call was handled professionally and in a timely fashion. Also communicated online, through the text and talk feature and that person was very helpful and professional. Thanks for your help.

Not the same insurance that I originally thought I had but it will suffice. I had to pay 150.00 for my wife's replacement phone. I guess it was better than having to pay full price. We are paying monthly for her phone so I guess we don't own the phone outright. Either way, Asurion helped us out when we needed it.

My previous phone unfortunately was soaked in ocean water when a sneaker wave took my children and I by surprise. Sadly it wasn't just my phone that was destroyed but also our puppy was taken out. Thank you for replacing the phone quickly.

Replacement was easy and fast. Wish the deductibles were lower though. Setup was a little hard. Needed to call the helpline to carrier to get set up. Phone that was replaced was not the same as phone we got through Asurion. They give you used phones, they are not new ones which is a bummer.

The personnel were helpful and informative as I called in to replace my son's phone that was stolen. They were courteous and provided me with service that was above what I expected. We had the phone within a day and my son was very happy. Thank you for all of your help!

Replaced my lost phone in less than 24 hours. Great service. Had a little trouble with the phone but it was finally completed. I would definitely recommend to all my friends. I have added Asurion to all the items on my account.

I had to do a claim on a phone and the forms were very easy to fill out and I received the new phone the next day just like promised. And made it very easy to mail old phone back to them. Great experience.

The whole process was easy from beginning to end. The fast and promptness of the replacement phone was amazing. The fact that I use my phone was work, made the feel more at ease (knowing that it would come the very next day). I didn't miss a beat. I was also impressed with the easy to read and understand "HOW to return damaged phone" instructions. I was a little reluctant because other people told me I had to place it in a box and pay for shipping. Thank you so much for the prepaid envelope. I hope to never have to use you again. Thank you.

The website was straightforward, and great service seems to be built right into the system. I never even spoke to someone. I just entered my data, got the new phone the next afternoon, returned the old one a few days later (after retrieving data). Fast and easy.

Quick response and excellent result. I will recommend to other customer the importance to join Asurion to handle phone experience like the one I had. I'm very happy with the outcome and thanks for your patronage. It made my affairs with the phone very easy.

I recently had an accident with my phone and had to file a claim with Asurion. They sent me a phone that was nothing close to my phone. When I called they told me that that's all they had in the warehouse and it was the closest compatible phone to mine. My Nexus phone has a 6.1 inch screen and the Samsung they sent me has a 5 inch screen. How is this compatible? I am very disappointed and will cancel all the insurance on all the devices.

My wife's phone glass broke while we were visiting the grandkids so we went to a Verizon store and asked what to do. They discovered that with the insurance we could replace the phone. The process was started by a Verizon associate and completed by me. Not too painful. Prompt delivery!

Once I actually completed the form correctly on your website, I got my replacement phone overnight. I take total responsibility for not finishing the form and submitting it... However, I suggest your app have an annoying alert system "DID YOU MEAN TO NOT FINISH REQUESTING YOUR REPLACEMENT DEVICE" type of messaging!!!

I have told a lot of parents about using Asurion insurance especially when they tell me their teens has either had their phone stolen, lost or misplaced their phones. It's been a financial blessing if needed. My husband, I and my teens all have our phones insured by Asurion. It's the best peace of mind and the delivery of phone is either same day or the next day delivery.

I contacted Asurion regarding a replacement phone for my son. The form was easy to read and fill out. Very self explanatory. Service was prompt and the phone was delivered the very next day! I would recommend Asurion to family and friends.

Cracked my screen right before I had to leave on business trip, completely unusable. Asurion overnighted my replacement, I had it charged, registered and updated hours before I left. Since I had no map to where I was driving, and it was a five hour trip, Google Maps and Pandora were more than conveniences. Thanks Asurion!

My nephew is on my cell phone plan. Somehow, he dropped his phone and the screen shattered. After an initial problem with the claim (I submitted one and he also submitted one) that got straightened out. He got his new phone the very next day. Wonderful customer service.

My husband broke his phone less than a month after we purchased it. Luckily, I had insurance on his phone. The process was easy and quick. I paid the deductible; which wasn't that expensive if you compare it to the price of a new device. I had his replacement phone within 24 hours. I would definitely refer a friend or family member.

Had issues with the replacement phone not working properly. I called the number and the lady was super polite, understanding and fast. New replacement phone was in the mail in a few days and worked perfectly. The lady explained the return process to me so I understood the small hold charge on my card that was removed in a couple days.

Called, was happy with service and received new phone the next day. Rating my experience 1 to 100... I rate my service 100... and would recommend this service to everyone I know. I wrote what I mean and I have nothing else to say... Just good service.

I can only say great things about Asurion!! The customer service & quality of care is exemplary!!! The staff go above & beyond to ensure the customers are taken care of in an efficient & professional manner. Definitely would recommend to anyone looking to insure their products!! A++.

Your company did fine with my phone replacement. The only thing that was a little confusing was that you sent us a return package and shipping label for a phone that was stolen. It is a little hard to return something you do not have.

My screen cracked and I contacted Asurion to replace it. A phone was sent within two days. It was so easy to transfer the phone info and send back the old phone. I did everything online and it was super easy.

Pleased with the service you provided for replacing my damaged phone. Communication of procedures clear & professional. Time frame of transfer of phones was great. Really can't say much more than I am pleased with overall service. Thank you very much.

Service over the phone was good... My wife and I have each had a bad phone replacement. Asurion sends out refurbished phones. In our case that's 2 out of 2 bad replacements. Wish there was a market substitute to Asurion.

Phone was damaged. Went online and created a trouble ticket. Website was very easy to navigate. Great service... My new phone arrived the next day. Never have had a problem using Asurion. I would recommend their insurance to all phone users.

Service was excellent. I am glad we have the coverage! Would definitely refer a friend. If most cell phone users think they can maintain their smart phones that they carry, without the insurance, are fooling themselves. This program is a must and I would recommend it to anyone!!!

We received the new phone in less than 24 hours after claiming. The only thing is we weren't aware of someone need to be home to sign for. Please making sure that customers know this. Everything else are very good. Thank you!

The process was easier than I thought. The new phone came quickly. Returning the damaged phone was easy also. I was happy with the quick process. Asurion gave great instructions to follow to complete the process. Thank you for making this process very doable.

Good, fast and professional! Do not have one complaint. Have used them couple of times and every time they fast, reliable and professional. Asurion is great company. Wish more companies were like them. Once again fast, reliable and professional company that I would highly recommend.

Phone stopped working. Had it replaced. Fast, accurate, easy and pleasant. All people on the phone were very nice and very specific on how it would work. Every detail was covered and delivered as promised. Easy process and very simple to follow through with.

Very timely service. After phone broke my daughter received new phone within 24 hours. Easy return shipping. Phone works very well with no problems at all. My daughter is very satisfied with her phone. Hopefully it will not be dropped again.

Thank you for the great phone replacement service. No complaints. Thank you. I would recommend your company to friends and family members. I like the quick replacement service offered by your company. This insurance has been very useful, many thanks.

Asurion's website was very easy to navigate. We received our replacement the next day. Very good service. The return box had very clear directions on exactly what to do to return our old phone. I am very thankful we had Asurion insurance on our phone.

Thank you for delivering my iPhone 7 the next day. It came just the way I bought it from the store. My iPhone 7 was stolen and I was so pleased to get a new one so quickly. And the person I spoke with was very pleasant. Thank you.

My phone was replaced very quickly and without questions. This is a very good service. I used this service on 2 separate occasions and both incidents were very pleasing to me. I would recommend this service over any other phone repair service.

I was please and surprised with how easy it was to file a claim. I love that I was able to receive my new phone within a day! The site was easy to navigate through, and I was able to complete everything online. My new phone even came with a battery and charger, which was great considering my others didn't work.

My son had broken his phone. I got on the website to file a claim and it was very easy. I completed it very quickly. They sent an email with the claim number and all the info. My new phone arrived the next day. Very simple to do. I would recommend.

The exchange between my broken phone and what I believe to be a refurbished phone went quickly. However, I'm very displeased with the phone I received because the battery drains way too fast. I didn't have this with my old phone. Before I could go on two days without charging it, now I have to charge two to three times a day. That doesn't speak for good customer service, considering only my screen was cracked and aside from that my phone was perfect.

I appreciate how quickly I received my phone! Thank you for also making the process easy. I have had other phones replaced years ago and this year I have seen a huge difference in efficiency and simplification with your process!

The customer service representative spoke English, was very friendly and sent updates to keep us in the loop as to when to expect the phone to be delivered. Our previous experience was very bad. The service this time was wonderful. Thanks.

Simple, easy & fast - no questions asked. This gives me confidence when investing in today modern & expensive mobile device. This is how this kind of service needs to be. I'll be buying it again for every new device in my household.

I paid insurance fee and tablet was replaced within 1-2days. I was very satisfied with Verizon Asurion and the speedy service. I would refer Verizon to a friend or family and I am looking to replace my iPhone 6 plus and my husband's iPhone 5 se or 6 se. Not sure which one but since the ins was so fast yes we will be replacing those phones.

The screen had broken on my iPhone. I went to my nearby Verizon store and was given the needed information to contact Asurion. In twenty-four hours I had my replacement phone. I then went back to Verizon for assistance in activating my new phone. (I am not very techy!) Thank you!

The service has been great! We have had to use this unfortunately a few times in a matter of weeks. Glad we have you. Very fast shipping which shocked me. Love the service. I just hope we won't need you guys again in the near future! Can't keep paying the deductible.

My replacement phone arrived very quickly. It was quite easy to transfer all of the data to the new phone. Very easy transition to the new phone in general. I have a Samsung Galaxy Note 5, so I did have to wait 2 weeks for a replacement to become available. Other than the wait, the whole insurance replacement process was very smooth.

ALL PEOPLE were professional, courteous and new phone arrived in 14 hours. Great. My history of demanding my customers service people at act as yours. I was so passionate about our relations with our customers that when I found one as good as yours I married her.

My son's phone was damaged and there was a quick response and transaction. He received his new phone within a day and he shipped the damaged phone back to the company. Everything worked out well. Keep up the good work.

Filing my claim was fast and easy. Received my replacement phone in no time. Wish the deductible wasn't so high, but still well worth the convenience. Thanks Asurion for protecting our devices the way you do. They're on time and with overnight delivery device can easily be restored.

Good phone. Easy online service. Quick and painless. Maybe list how long you have to return the damaged phone before ordering it. Otherwise it was very easy to use. A child could have easily worked with the site.

Everyone was very helpful with turning off find my iPhone, which I had difficulty with. My daughter got a phone very quickly. Thank you. I ordered the phone at 8:00 pm, and it was delivered the very next day by 12:00 pm.

The service provided was as usual excellent, offering fast and efficient response to my needs at a time when it was necessary. I had submitted a request following the list of my phone during a recent car accident, as a result I had no phone for necessary communications. Once I contacted Asurion, I had a phone in no time. Thank you!

Very pleased with the service. Will definitely refer friends to this company. My wife misplaced her phone and we received a replacement the next day. The only drawback was the deductible, if I am not mistaken I think my deductible was less at the initial agreement. Overall I will always protect my valuables with Asurion.

After a fairly simple transaction online, I received my replacement phone the next day. Excellent service, insanely fast shipping, and a straightforward online experience. I definitely recommend Asurion!

Yes your employees were very helpful and friendly. They walked me through the process. We are all in need of our phones for work. I received my new phone the next day and mailed my old one to you. Fast and easy. Thank you.

You were great. Got my phone right away. My phone works great. Thanks for replacing my phone. The quality of the service was great. I'm so thankful for this insurance. It's nice to know you have great coverage for your phone. Thanks for your service. Thanks.

I have had to use Asurion a few times in the years with my wireless company. They have always delivered my replacement phone the following day and in perfect condition. I would give them 5 stars if my deductible was more affordable, about half of what it is.

I am highly satisfied with the customer service I received when I filed a claim for lost phone. The phone reps were knowledgeable and helpful. Fast delivery of replacement phone within 24 hours! Phone replacement is in great quality. Thank you!

The defective phone was replaced swiftly with little effort. I appreciate a bit of that. Seems like, perhaps, the replaced phone was refurbished and not a new phone, as I would have anticipated. Easier than the first insurance experience with Asurion this year, to date, at the present, recently.

Very fast service receiving my new phone and when that phone didn't work well, it was replaced with no hassle. It was not clear how to disable "find my phone", but after some help I was able to finally do it. People on the telephone were very polite. Thank you.

Iphone slipped from my hand and I used my foot to try to soften the impact, but it hit on a corner shattering the back. I contacted Verizon who responded with the greatest of speed, and concern. The very next day I had my replacement. After following the directions provided I was I put and running again.

I had such a great experience using Asurion. It was such a smooth & easy transaction. Asurion helped make a terrible experience (stolen phone) as nice as possible with rapid, quick response, replacement & shipment. It arrived the very next day. I was so impressed. Now signing my daughter up & telling others. Thank you for the best service ever!

My teenage daughter's phone screen cracked and I called for a replacement phone and it was sent the very next day. The cracked phone was sent back in the mailing material sent with the new phone. No postage was necessary. It even came with instructions on how to send the phone back.

I was very happy. I had my replacement phone the morning after I spoke to customer service. No hassles at all. It only cost me $149 to get a brand new phone. They even let me choose a different color than I had before.

Very satisfied with service. Only problem and Asurion could not control it, was that the replacement phone was on back order. I had to do without phone for a few days, but wasn't a problem. Will definitely be more careful with phone. Got a protective case for it.

I was completely satisfied with my replacement phone and the time it took was amazing. Quicker than I expected. Very satisfied. I have been with Verizon quite a while and plan on staying. Thanks for everything. I have added my daughter to my account. Looking forward to saving money with the two phones.

I could not be happier with the service I received when making my claim. I did everything online, in less than 15 minutes, and my new phone was delivered the next day! No cost to me for overnight shipping. No hassles. A+ service all the way!!

I made the claim online, paid the deductible and two days later the replacement phone arrived!! Outstanding Customer Service!!! The process was very very easy and smooth. I would definitely recommend Asurion to family and friends. I was very pleased with the service.

My phone was replaced in one day after getting wet. The representatives were expedient and helpful. The process of getting the new phone and retrieving all data and returning old phone was made simple through instructions from representatives and written instructions.

I was very pleasantly surprised how quick my claim was completed. Literally overnight!!! The claim form was easy to fill out. My phone was out of stock and was upgraded to a newer version. How wonderful!!! I was using my phone the next day and had no problems transferring my contacts and apps to the new device. The "cloud" really is amazing.

Receiving the replacement phone so quickly was a much needed service. Receiving a newer version of my phone was an unexpected great show of customer service. The phone operator we had to deal with was very helpful and gave a great performance. Thank you.

It was a very easy process in obtaining a replacement for defective phone, however, the defective phone was also one received about 3 weeks ago from Asurion. The phone never worked properly and after it was taken to 2 different Verizon stores, it was identified as a refurbished phone. That was disappointing.

Had to get my damaged cell phone replaced and once I got through the automated phone prompts and transferred 3 times, it was an easy process submitting paperwork and receiving replacement before my trip out of town. Thank you for the assistance!

Customer service was very efficient. I received my replacement product in a timely manner. However the replacement product doesn't work very well. It turns off and on and resets itself without warning. I was hoping that since I insured my device I would receive a working replacement if needed.

The process of getting replacement phone was quick and simple. My replacement phone was delivered as quickly as promised and I am very happy with the replacement phone. However, the $149.00 deductible was a bit too much. I think it needs to go down or at least come up with plan for 100% replacement.

They unable to repair glass on phone. So got a new one overnight. Fast service! Good service explaining the details of the service provided on the phone. Nice lady on the phone. Would recommend getting the extra coverage for your phone.

Fast shipping after paid deductible. Completely replaced my phone after it was thrown in a pool. Sent with a new charger, activation steps, prepaid envelope for the old device, and a new SIM card. Thank goodness for the coverage! I don't know what I'd do if it wasn't for Asurion!

Requested insurance replacement at about 9:15 pm... received the phone the next morning before 10 am! The website was easy to navigate and I still can't believe that the phone arrived 12 hours later! Way to Go!!!

This process was seamless. Filled out paperwork online and paid fee. Within a few hours I had confirmation, approval, and next day shipping tracking. Arrived next day with charger. Not in original box but is perfect in all other ways. Thank you Asurion! Highly recommend!

Yes I would recommend a friend. My sales guy goes beyond to help me. He is very polite and listens to my concerns and is very patient and helpful. I would highly recommend my friends to him. And he does an awesome job every time. I am a happy customer. Thanks.

This was a very pleasant experience. The person who processed my claim was courteous and efficient. No hassle, just good quick service. I would refer all my friends to you if they needed insurance. My phone exchange was very quick.

I was very pleased with my treatment of having to replace my granddaughter's iPhone. She was having major issues with the phone and I was treated very fairly and quickly. My granddaughter and I are both happy and satisfied. Thank you so much!!

Our business account has 20 devices on it. Luckily I have only had to file claims on only 2 devices all year. Both times, the packages were received overnight and with no glitches in the device setup. Thank you for providing a fast and very friendly service.

Replacement was sent in 2 days. I will always have Asurion with my phones. Thank you. Technicians were informative and eager to help me resolve my issue. An email was sent to me to be certain I receive my device. The small amount I paid for the coverage was well worth it.

The first phone took a while to get to us because they were on back order. And then it didn't work correctly. The second phone came much quicker. And worked well. I wish we didn't have to wait so long for the first phone and that it worked properly.

Broke my phone in a parking lot. Called Asurion and in 2 days I had my new phone. Crazy fast response. I recommend keeping the insurance on your phone. I thought I would never use it, and lo and behold I'm glad I paid the 10 dollars a month for it.

Well you sent all my info to my phone's email so it took me a while to get back to you guys but once it was going it was fast and easy and getting my new phone going and sending my old phone back was cake. But was amazingly fast, seemed like it took no time at all.

I was very pleased with the prompt and fair treatment of my claim. Even though it was entirely my fault, Asurion never hedged in their commitment to replace my phone. Although I don't expect it to happen again, I'm confident that Asurion will fulfill their insurance obligation if I were to make a similar mistake in the future.

I have always used your service. It was a little harder this time around but still easy. I had a hard time with the internet, but I'm also not the best at it so might have been user error??? Thank You.

My iPhone had a cracked screen and was not working well. I contacted Asurion and a replacement phone was shipped. The phone arrived when promised. I sent the old phone back in the box provided and everything has been ok since.

Super customer service, lost my phone 2x in a 13 month period and they didn't give me too hard a time about it... Just had to fill out affidavit. Replacement phone arrived the next day. I'm very satisfied and happy to have the service.

My experience was great. I called and reported my phone missing. They asked for information which I was able to provide without digging around for numbers or receipts or such. Then, my phone arrived at the destination I asked it to be delivered - Can't get much better than that - thanks.

Very easy process to get the phone replaced. It came the next day and we took it to our local Verizon and they got us back running! I'm very satisfied with the expedited service. We will continue to keep our devices protected with this plan.

I very was pleased with the replacement process. Did receive my phone within 24 hours of starting and completing my claim. The customer service members that assisted me was good to work with. I had no hassle from either person that helped.

I had my replacement phone within 18 hours. The people I dealt with were courteous, professional and polite. They were more than willing to help us replace the phone we lost and get the new one set up. We would absolutely recommend everyone to purchase this insurance.

Awesome fast. Thanks a bunch. Very helpful and willing to work with me because my phone was having a lot of signal problems. No one was ever rude and it was fantastic, not really much more to say. Thank you so much. Again, I love how fast the experience was.

Customer service was excellent. Person helping with claim friendly. Only problem I had was that she told me I HAD to be home to sign for new phone. Since I wasn't going to be I had to have it delivered to another address. It went to other address and was left out in the rain. Nobody had to sign for it.

Everything is good, good customer service. Only thing I hate is that I have to wait the hours for you to respond and I have to do everything by a fax machine. It's just not that user friendly. Not everyone has access to a fax machine and to wait the hours for a response. I had to use my work fax machine and stay at my job to wait for your response... Thank you!!

No hassle, and I was able to make the claim online. Shipping was fast and I had my new phone quickly. It was a pleasure working with Asurion - my broken phone is exactly the reason why I have insurance.

Well out of town visiting my sister who had just given birth I had an issue with my phone. They were awesome. They ship my new phone to her house so I wasn't without a phone for very long. This is why you pay for insurance so that way if things happen you can get a new phone and get back to your life. Thank you very much.

I dropped my phone in water and needless to say it quit working. Being a Realtor, I need my phone at all times and also need access to my contacts and emails. I contacted Asurion at 6:00 PM and received a replacement phone by 1:00 PM the next day. This was exceptional service and I recommend Asurion to anyone that requires a fantastic back up service in cases of emergencies.

The service was thorough and very helpful. The replacement phone was received same as promised. I did not have any issues with the service. I will definitely use the service again if necessary and I tell my friends how easy it is to use so they can take advantage your the service. Thank you!

I had a painless and very awesome customer service experience. I would totally recommend this company to everyone. The new phone arrived the next day and that was exactly what we needed because the phone was needed for work. The customer service person was very nice and extremely helpful. Very happy.

I dropped my phone in some water and couldn't get it to work. I contacted Asurion to file a claim and received my replacement phone which was an upgrade within 48 hours. I would definitely recommend Asurion to family and friends.

Great customer service and prompt delivery. 100% satisfied. Thank you. I was appreciate it the time and effort you did for me. I will recommend your service insurance to my friends and family. I will never change into another insurance service competition. I do have working with Asurion for more than 6 years and I never have any issues with them.

Everything went smooth with the replacement. New device came as expected, undamaged in freight transit. Switch over was done without a hitch. Everything went okay. The damaged phone was packaged up in the enclosed postage paid envelope and dropped in the mail box at the local post office.

My son's phone fell in a small puddle. Just enough to ruin his phone! This was quickly rectified by the excellent and timely customer service we received from Asurion! I believe you get what you pay for, and I'm happy with the service I receive.