Asurion Reviews

Needed new screen for Galaxy s7 edge. Very expensive anywhere you go. So I sent my phone in and quickly received a brand new in the box exact phone. Great! Little expensive but cheaper than replacing it out of my pocket. Only complaint is the high deductible, 199$.

Needed replacement asap, job requires me to make calls. Had new one the next day. If I didn't have this is wouldn't have a phone. I'm so very thankful to Asurion. I use to work for Verizon and would always tell people "You must get it. What would you do if you had no phone?"

Upon contacting Asurion about my problem with my IPhone 7 during the busy holiday season I was surprised that within less than 24 hours I had my replacement phone at my door and was back in business, must I say again, in less than 24 hours (OUTSTANDING). Thank you.

After dropping my phone on the driveway the screen was totally shattered and unusable. I contacted Asurion and filled out the paperwork - they delivered a replacement phone less than 12 hours later. Thank you Asurion! You made what could have been a difficult switch to a new phone easy!

I drop my phone and it shatter the screen. Made a call to Asurion. They ask me how and what happen. They sent my phone the next day. That's great service. Thank you! I will definitely have them protect all my phones. After all when you pay $700 to a $1000 for a phone you want to protect it with the people you trust.

I was very pleased with the prompt response to my request. I was also very happy with the speed in which we received the replacement tablet. It is very rare you get a company too willing to respond and stand by their word. Wonderful doing business with you!

I filed my claim and the phone replacement was sent within 24 hours. The phone is not perfect. The screen has a couple of glitches where the lighting looks unusual. So far it is in working condition. I am pleased with the service except the deductible needs to be lower.

First time I had to use insurance to replace a water damaged phone. They did a great job. My phone was no longer available so I got an upgraded phone for the same price. Great job! I do want to advise everyone that there is a time frame on when to file your claim so make sure you know when that is or else they will not be able to replace it!

When called about the fact that my phone was lost the customer service team was courteous, friendly and concerned. They wanted to get my new phone to me as quickly as possible so I would not be inconvenienced. I had my phone the next day. That made my day as it was my business phone and no calls were missed, thanks to how quickly my phone was replaced. Thank you to everyone.

To get my replacement phone, took 1 day and 10 minutes. Ten minute phone conversation, followed by a 1 day wait for my phone to be delivered to my door. For any man on earth, this is as close to perfection you can get.

I would like to thank the young lady that assisted me that day with my order. Everyone at Asurion was great. The customer service was excellent from the beginning to the end. I couldn't have asked for better quick service. Special kudos for the young lady that set me up with my iPad.

While the carrier’s insurance is easy to set up requires little thought their customer service will prompt you to take another look at options. Try their phone line and it will take you 10 min to get to a person. Prompt after prompt with no option like 0 to get out. My recent experience is an S5 replacement that came with a bad battery. After spending hours setting it up only to unplug it and have it constantly reboot. To add insult to insufficient quality control the agent would not send out a replacement next day as the website states. Instead they are shipping out regular FedEx as this is a continuation of a claim and not an original claim. I.e… I have to suffer for their issues. When escalating the issue I was sent to a corporate phone bank where I was told I would get a call back in 48 hours. Terrible!! I’m thinking other options even at a higher price would be better.

When I called to replace the phone I was told that my Iphone 6+ wasn't available any longer and I have to get the 6+s (the next up from my phone), that it would give me more data for free because they couldn't get the other. He said I'd have to call back in 10 days because they weren't available either, until then. I called back in ten days to make the order again, and the lady tells me that they will replace my 6+ and ship it. I told her what the other guy said and she said no, they have plenty of them!! So they send me my IPhone 6+, but the home button doesn't work half the time and have to call again and send it back and ship me another one!! Makes one crazy Christmas!!

My phone was no longer available and Asurion worked with me and my phone provider to replace my phone with one of my choosing and all went like clockwork. I was really pleasant surprised by the process and it restored my faith in insurance companies.

The only thing I was unhappy about was the high co-pay. This was not explained to me when I took the insurance. Friends who have other carriers told me that they did not pay over $100.00 for replacement. Otherwise, my phone was shipped quickly, so that I had minimal time without service. Thank you.

Everyone I spoke to was courteous, knowledgeable and willing to assist. Although I'd rather not file a claim for obvious reasons, they made the process simple and quick, which helped alleviate aggravation associated with a phone that needed to be replaced.

I am extremely happy with the speed and accuracy of my claim. Once my claim was filed electronically I received my new phone on the next business day. I have recommended Asurion to family and friends with all their purchases.

My experience with my replacement claim was simple, quick and easy. Of course, I wish the deductible amount was not so expensive but the process was good. The return instructions were also clear and convenient since the return packaging was included.

Although it took several weeks to get a replacement phone, the overall service was outstanding. The instructions for swapping out phones are so clear they should stand as a model for other device repairs. Finally, I appreciate Asurion for the recent revisions to the replacement options (more options). Nice job!

We got a replacement iPhone that was not charging right. I called Asurion, and the representative was very helpful. She replaced it immediately with a brand new phone so we would not have any more issues. The phone came to us within 24 hrs and we had not had any more issues.

Ordered at 11 PM Friday night and was on my doorstep by 10:30 am the next morning. Incredibly easy process! Asurion is incredible! Easy setup as well. Brand new phone with all the stuff I expected and more! I would keep using this insurance the rest of my life!

Could not be happier. Did online claim and received my replacement phone in less than 24 hours. Asurion has great service and my replacement phone worked great. Replacement phone came with new charger. No problems setting up replacement phone. I would highly recommend Asurion for your phone insurance needs.

When I called in about the phone, I received the very best treatment and then could not believe that I got a new phone the very next day. Now how cool is that? The phone I received is wonderful, however, the person using it (me) is not. I have had to stop by Verizon to get instructions, but they were very nice too. It's tough being old and not very technical.

Contacted Asurion. Received new phone the next day! Wasn't as "easy " to get the new phone working. Needed Tech help. Been having some issues with the new phone. Verizon tells me it is my email service and my email service tells me it is my phone service provider. Wish one would take responsibility and get it working the way it was.

I was helped quickly. The girl who help me was very knowledgeable and helpful. My phone arrived the next day as promised. I was so happy!!! I would definitely recommend my friends to use Asurion. Thank you so much for a great experience.

I like the fast response, and overnight delivery. The easy-to-use Internet asset. Also tracking information. The Internet to me the best way to make a claim and secure online ordering. I'm satisfied with your overall program of getting a replacement.

I was really pleased with the Asurion representative while calling about my broken phone. I can not remember her name, but she was polite and outstanding to speak to. When I did not understand something, she very nicely explained to me the process. I received my new phone on the day she told me. I completely messed up the postage paid label and gladly paid out of my pocket the cost to send it back. Thank you so much for professional and courteous representatives.

Great service and I will always recommend this type of service to friends and family members. It was fast and friendly service from top to bottom all the way. I contacted Asurion and they sent out the replacement device without any hassles, in return I sent my old device as well.

Asurion provided great service in replacing my cell phone when it was broken. My replacement phone was received in less than 24 hours. I will continue to use Asurion for my wireless phone protection and will recommend them to my friends and family.

Excellent service. The way we use our phones nowadays, we can't be without them. You guys made sure to get me my phone the next day! I only went like 18 hours without a phone. I feel that's amazing customer service. Some of my friends won't pay for the extra coverage, I feel it's well worth it! Thanks!

Phone damaged and was replaced immediately without delay. Everyone was very helpful and knew what they were doing. Received phone the next day with very good instructions on how to deactivate old phone and activate new phone. Good to know that this plan works.

While flying out of state to get to a dying relative the phone was either lost (highly unlikely) or stolen while getting off an airplane. Had it when we landed, it was gone 5 minutes later when I went to the restroom in the airport. A new phone was delivered the next day to the residence where I was staying at the time I was told it would be delivered. Great service during a very trying time. Thank you.

Could provide more help on how to install SIM card. I had to go to YouTube for help and this box requires way too many letters. So I am about Ron give up on sending this, not sure if anyone reads this but I will end that my phone was delivered within 24 hours and it was a replacement.

My son's phone broke earlier in the year. I paid the $20 copay and the phone was sent. When it broke this week they tell me the copay has gone up 150%. I will not be getting any better quality of phone, so why?

My wife accidentally dropped her phone, and her screen totally cracked. I contacted Asurion (which I was paying thru Verizon), and they sent out a replacement phone that arrived the next day. Overall, it was a good experience. To me, it was worth paying for the insurance.

My wife dropped her phone in the sink one day and the next after communication with Asurion the next day a hassle free replacement! Couldn't be more satisfied!! Will keep all my devices insured with them and pass along the outstanding customer service I have received!!

The application process was simple and easy to follow. The representative's customer service skills were very professional and she had a courteous demeanor. The whole filing process went absolutely well. The replacement phone was shipped the same day and I hope to receive the phone on the next day.

Such a feeling of relief to have things resolved so quickly! So glad to have had Asurion. Hoped the phone would turn up. Glad when the replacement arrived that the process was as easy to navigate as it was. Thanks!

New tablet arrived in just 2 days. Only problem was transferring info to new tablet. Couldn't get old tablet to hold charge long enough to transfer data. Finally had to just give up and send tablet back to your company in the supplied shipping bag.

Quick & easy, and got my new phone within the scheduled time, and it was free to send my old one back! When I ran into a snag I was able to contact Customer Support right away and they helped fix the problem right away!

The service provided was very good. We were very satisfied with the way the claimed was handled. The turnaround for replacing the phone was very convenient. To receive the item in the mail and simple mail back the damage item fit into our tight schedule.

Very fast replacement, works great - I would have appreciated confirmation when ours was received by Asurion, I was a little worried as the tracking I had didn't seem to work until the phone was delivered. But overall very pleased!

The Asurion rep was very helpful, professional and sympathetic to my situation. She was also quick and efficient. A new phone arrived within 48 hours of submitting my claim. I would recommend Asurion based on my experience. Thank you for your assistance.

I lost my phone while travelling in Vienna Austria. I made a phone call, a follow-up e-mail and I was on track for my replacement. I am sure I could have done the claim with just the online service but I had questions about delivery. My replacement phone was waiting for me at my house when I returned. That's all I could ask for from Asurion.

Very helpful and courteous to my daughter who contacted you after my wreck. My screen was cracked and no questions about replacing it. I am very glad I had that insurance and peace of mind especially after totaling my car.

You always take good care of me and get me taken care of quickly. It's never a hassle and always comes when you say the next day. I like that you can now make a claim 3 times instead of 2. With a teenager that is awesome for our family. I also appreciate what nice phone we receive to replace the broken one. Thank you. Keep up the good work.

Lost phone request - I had called and my experience compared to the last time was pleasing. The lady I talked to was kind, understanding and took her time to explain to me my responsibility to make my experience less stressful. I did not get her name and I would like to say thanks for her professionalism.

It was speedy and the phone actually worked better than the previous phone I had before it was dropped. The other had software issues. This one is perfect. It doesn't have any software issues and I'm happy that both problems with the phone is fixed.

The system is too complicated and took to long to get my replacement device (5 Days). That is unacceptable to me. I have used your service for many years and this time was by far the worst experience. You should just submit the former and the verification online without having to fax any information.

I lost my phone and had to get a new one. I contacted Asurion and the customer service was excellent. The process was simple and I was walked through the process and was told what to expect to receive the replacement. I found it very helpful and tracked the package and received emails throughout the process. Asurion sent me pre-paid labels and everything was easy to understand!

I would definitely recommend this to anyone. Shipping is super quick. And the price reasonable. My son (the one that had his phone broken) is autistic and relies a lot on his device. He was devastated. Thanks to Asurion it got taken care of the right way.

I had liquid damage to my phone that prevented it from working properly. I processed my claim on-line. The process for getting my phone replaced was fast and easy. I had my new phone in 2 days. Would highly recommend to anyone with a smart phone.

Getting the phone replaced was easy, dealing with customer service was pleasant, they are very professional. Received the phone the following day. Would highly recommend this company to anyone who asked me. When we get new phones will insure them again.

A job well done! Very professional staff and pretty resourceful I must say! They were upbeat, and ready for the heat. Not once did they have anything but a positive attitude that's a must. Overall very proactive. I can't find anything to complain to say about Asurion! Excellent service!

My lost cellphone was easily replaced, and Asurion also covered a belt clip. The Asurion representatives were very courteous and helpful. We have Asurion coverage on all the cellphones for our family. I would definitely recommend everyone have Asurion coverage.

We appreciated how easy and fast it was to have our iPad replaced after our original iPad stopped working. The insurance plan through Verizon certainly is worth the small monthly expense. Thanks you for the efficient and economical replacement of our device!

Your customer service was excellent and I thank you. My daughter's phone broke and we received a damaged replacement, then another damaged replacement, so finally you sent a brand new iPhone 6s. It's working just fine and again. Thank you for your great customer service.

This phone ordeal has been a nightmare. They were quick to withdraw money from the bank account but I have to wait for the warehouse to scan the phone back and wait for 10 days after that to get my 175 back. This is crazy!!!

Our replacement came the next day. Very helpful! They have called and reminded me to send back our device to avoid a fee which is helpful since it happened over the holidays and everything was hectic! So I got the device in the mail and it should be there any day. I apologize for any inconvenience.

I was completely impressed and satisfied with how the process went. I was most impressed by the accuracy of the computer voice system which managed to get my email (a tough one) correct on the first try! This is something I don't expect, even from a human interaction!

Very satisfied with your company. Thank you for your speedy respond and the replacement of my phone. The person that I spoke with was very helpful and knowledgeable. The problem that I had was dropping my phone and getting a replacement quickly.

Filing my claim was quick and easy. I filed my claim Sunday afternoon and had my replacement phone by Tuesday morning. Awesome!! Will tell family and friends about service and will continue to keep insurance plan on account. Thank you again!!

Phone came promptly. The online forms were easy to complete. I would recommend to a friend and was overall pleased with the service. I was relieved that I didn't have to shell out money for a new phone.

It was easy and quick. Happy with the service... Hardly missed the phone! The website was very user-friendly, and was easy to use. I will continue to have Asurion coverage on all my devices. It would be great to choose an alternate comparable phone, if mine was not available.

I lost my Motorola Droid turbo 2 and thankfully had insurance. I called the toll free number and spoke to a customer service representative and was assured that I would have a replacement sent to my house within a couple days. I was very pleased with the service I received.

We had one phone break and one phone fall into water within a couple of days. Your company helped us immediately and mailed us replacement phones. Thank you so much! We will definitely recommend this company to others. I work in the medical field and absolutely needed an immediate replacement.

At first after filling out the very quick forms online, I was told it would be 2-3 weeks to get the replacement phone. I got an email the next day saying it was shipped. Received it the day after!!! Now that is service. Thanks.

TY. Great service. Happy new year. I really appreciate you folks. Nice doing business. Awesome. Thanks again. I'm so happy doing business with you folks. Have a very good year. I really appreciate your service. Thanks so much for your service. I really appreciate it.

Was very helpful, kept you informed of the process. Always were courteous and helpful. I appreciate the way everything was handled. The replacement phone came when I was told I would receive it. I was thankful I had the insurance. New phone is now covered. Thanks again.

Thank you for being so quick to replace our phone. It was there within the next day and a half I believe and it the phone works great. Thank you again for being so quick to replace the phone. I will definitely recommend you guys to all my friends and family members.

New phone replacement. My phone was not available for 7-10 days. We live in a remote area. I got the same phone with more GB the next day. Super smooth. I cracked the glass on my old phone and could only make calls.

I am so glad I have Asurion protective plan. It's worth it and I am so happy to have my device, I would 100% Recommend to my friends and family and Big Yes to have Asurion. I don't know what I would do if I didn't had Asurion. :( Thank you Asurion.

Was a minor pain having phone on back order but it was a newer one so that was kind of expected. Going thru the instructions made it easy to reconnect. I will continue to purchase insurance on phones because it has been so easy and convenient.

First they told me because I had a cracked screen I could get the phone repaired at a reduced price. When I went to the repair shop, they said it couldn't be repaired so I had to go full price and replace the whole thing. Once that was done they sent out the phone, we got it the next day and sent the phone back. Everything went super smooth. I would definitely recommend Asurion to friends!

After my purse and all its contents were stolen, I contact Asurion about my 6S iPhone. A replacement was delivered the next day! I was disappointed that the replacement phone was refurbished instead of a new phone. However I was extremely pleased with the speed they delivered the replacement. So far, there have been no problems with the replacement phone.

Asurion replaced my phone before Christmas. However, the replacement froze and had lines on the screen. The morning I wrote an email to the company, I received a phone call within the hour. The man I spoke to, George, was courteous and efficient. I received a new replacement phone the following day. So far, so good. Thank you for your caring service by putting customers first.

I was not happy that the first replacement came with a defective camera. Had to return it after I had already purchased a protective case and screen protector. The second replacement arrived with no problems and in a very timely fashion.

Got the replacement phone and my husband was able to upload almost all from the bad phone. Phone support was able to help him with his photos. We returned the defective phone as it had trouble charging. This is why we have insurance.

Asurion was contacted because of a lost/stolen phone. They acted quickly and professionally when assisting us with the problem. They were very courteous and helped to answer questions. Great experience. I would recommend them to others. Thank you very much.

The service I received from you was great, easy, fast and reliable. I would do business with you again. Very easy company to work with. Thank you for your help. You made the process less troublesome than most.

My 1st phone was stolen, got a replacement. All of the sudden I could not see the screen. I contacted Asurion and they sent me a replacement for the replacement. Hopefully this refurbished phone works better! So far, so good! Thanks.

First phone damaged in several years. Was beginning to wonder if insurance was needed. But, accidents happen and phones are still too easily damaged. The claim was easy to file and replacement phone on the way rather quickly. Return was prepaid and labeled. Could not have been easier.

I received prompt, excellent service in getting my device replaced. When my old mifi device stopped working properly, I called Verizon and the technician was very courteous and considerate in getting my case to the insurance department. The lady that I was transferred was also very efficient, and I had a new device the next day. Thank you.

My experience was pleasant, the people was professional, all my questions and concerns were addressed, and I received a new phone the next day. I would definitely recommend your service to others. Great customer service, no longer wait, great experience.

My daughter's iPhone screen cracked to the point that the touchscreen was not fully responsive and the phone could not be unlocked. The process was rather simple. Since I was not able to unlock the phone, I was concerned that I wouldn't be able to clear out my daughter's info and be charged a $500 fee. The process gives clear instruction multiple times on how to let that happen. Very pleased to receive the new iPhone the next day with instructions how to set up appropriately. Like any insurance, you hope to not have to use it but you're grateful when you do have it.

Asurion did a great job replacing my phone in less than 24 hours, totally recommend paying the protection plan on your phone. They also help you activate your new phone. The only thing I didn't like was that I had to pay $150 for deductible but oh well is better than paying $800 for a new phone.

I am extremely dissatisfied with the level of service I received with the Asurion companies. I have a 40 inch TV that is not yet 2 years old that is no longer working properly so I filed a claim. After having my TV for 2 weeks they decided the cost of repairs was too expensive so they are buying the TV from me. My issue is the time, I will not receive a check for my TV for at least another 20 day, so I will be a month without a TV. This is extremely difficult for my household that include my 10 yr old. I do not have the means to just go out and purchase a new TV in anticipation of receiving the check from Asurion.

After picking up the Asurion app from my local Verizon store, I visited your site, filled out all the info digitally, and sent (digitally) the app, and other documents required, to Asurion and within 1 day I had my replacement phone. The process came off very efficiently and very speedily -- no hitches. Thanks much.

Everyone was very helpful. I did have to go through the icloud thing a couple times... One person telling me I was all good then getting an email saying that it wasn't complete and that I would be charged if not corrected. But overall everyone was very professional and helpful.

Once again the service provided was excellent!!! Phone was shipped overnight, instructions were simple! Couldn't ask for a better experience! Definitely would and going to recommend this to friends and family! This insurance has paid for itself over and over again throughout the years.

I couldn't believe how fast your response was. I had the replacement phone in my hand within 18 hours of calling. I appreciated how easy it was to file a claim, we didn't have to spend hours answering impossible questions. Great job. I will recommend you to anyone. Thank you again.

Excellent program! Claim was handled very quickly. Excellent customer service and support. I am very pleased with how Asurion handled my claim. We have used your insurance before and have had excellent experience with this company. I highly recommend this program if you have teenage boys!

We received the new phone in only a couple of days. That was nice. The only problem we had was the directions of setting up the new phone. We had to go to the store and have them complete the phone set up. Verizon said that the directions were not very clear.

I would just like to say thank you very much. The phone is working great. I was told they were backordered, but I received the phone within a weeks time. I now know I can last a whole week without a phone. It is greatly appreciated and hope I do not need another phone for quite some time. Again thank you.

Paperwork was a little intense but the team at Verizon helped speed the process along. After a hefty deductible of $200, the replacement phone was received within 2 business days. The return shipping process was easy as well. We received step by step directions through the whole process.

My husband's cell phone had flickering gray lines. Wasn't able to answer his phone or make calls sometimes. I called into customer service the first time to make the claim, waited a week and still no replacement. Called again the 2nd time and was told the claim was canceled since we had no insurance. I told them I paid for insurance every month on my cell phone bill. She told me I had to call to Verizon and ask them to call Asurion to verify we had insurance on the phone. I was a little frustrated since no one communicated that the 1st claim had been canceled and in my opinion Asurion should have reached out to Verizon for me rather than me finding out on my own that the ball was dropped.

Did wonder why I had to pay deductible. Thought I was still under warranty. I did not have this cracked phone for more than 24 hour. Same phone was received next day as promised. Rep was very pleasant and cooperative. Thank you.

Fast and easy. No problems with my claim. You guys got me replacement phone out in record time. I will definitely use your service again, if needed. You guys are awesome. I will let all of my friends know about you and the awesome service. Thanks.

The service was quick and efficient and the contact officials extremely polite. The phone was out of stock which delayed it by 5 days, but they promptly shipped it. Not really happy with the large deductibles considering the monthly cost.

This entire process is absolutely flawless! From the time I filed a claim to receiving new phone and returning my old phone took about 3 days total! It's the 4th or 5th time I've had to use for various phones I've owned. It's the best!!! I would recommend to everyone I know.

Very helpful and courteous when I had to file my claim and had no trouble. I was very satisfied with the customer service and support. If I had to recommend this insurance to someone I definitely would and I will definitely keep my phones insured with Asurion.

I could not believe the phone was there the very next day when I didn't call until 7 PM the day prior. Clearly, Asurion knows how reliant we are on our phones these days. Top notch service! Quick answer when I called too.

Did everything online for a phone replacement. There was no hassles. Everything went smoothly and fast. I had the phone in 2 days. It was pretty much a clean claim. Lost old phone applied for the new one. About 10 minutes online and that's it. Quick no hassle service!

Asurion quickly and efficiently replaced my phone. Filing online was easy and my preferred way of communication. I was pleasantly surprised with my entire process. My phone problem affected my means of communicating with a teenager and the phone is to them as oxygen is to me. Thank you!

I had this new phone for just a few months when it fell out my pocket. Even with a heavy duty guard for the phone since I am hard on things like this, it hit just right on the corner and the phone face was shattered. After getting the information from my Verizon Store I was able to contact your company and within a few days I had my phone. I took it to my Verizon Store and they got me back on line and I mailed the broken phone back to you. What was nice is I was able to track the package so I knew it was received without problems. Great customer service all the way around. I would recommend anyone to get the insurance from your company. Money well spent to say the least. Thank you!

Lost phone. Waited to see if we could find it. But still did not so requested another one. Customer service was a lot of help. Said if we found the phone later we can use it as a second phone if we ever misplaced or lost it. Great customer service and a lot of help. I would recommend to everyone I know. Thanks a lot.

I dropped my tablet, shortly after purchasing, damaging it beyond repair. The day after I filed the claim, I received my replacement tablet. Could not ask for anything better or faster. They didn't request I send the damaged tablet back first, just sent me a replacement immediately.

Thank you so much for all the help in getting my son's replacement phone for Christmas. Thank you! He was very surprised To get the new phone. He had dropped his in the water earlier this year and we told him he had to pay the deductible. So of course he was surprised.

During a rain storm I lost my phone. Filled out documenting and phone was delivered. Unfortunately the replacement phone had a little issue but your rep answered my call and immediately fixed the issue understanding exactly what was needed. New phone is working perfectly and I am a very happy camper. Thank you!

I am very pleased with the response time and efficiency and I feel it is well worth the monthly premium!!! I had no reason to reach out to customer service via phone or message which in this day and age is absolutely great! I will continue to participate with Asurion!!

Greatly appreciate the extension to return my device and the phone prompts with the easiest and kindest way to contact me as a reminder. Called for an extension about a week ago and because the holidays and travel cause me to be late plus backing up my phone and the phone operator was super nice and gave me an extension till February 17th which is plenty of time. Thank you.

I was very happy with your service. My phone arrived when promised and thanks to the cloud my info was saved. I don't know anyone's number since everything is programed into my phone and when I lost my phone I panicked. I gave up my landline about 8 mos ago. Thank you for the prompt service.

I had to make 2 claims on this one phone within 2 months. Hubby has had a streak of bad luck... Haha... Item arrived the next day, no questions asked. I'm glad I have this insurance! The tracking numbers are accurate, the replacement phones are in excellent condition.

I accidentally washed my phone on Sunday morning. I tried letting it dry out in rice, and finally gave up and filled out a claim Monday afternoon. I had my new phone by the end of day Tuesday. Couldn't be happier.

Although the replacement fee was steep, the service was wonderful and the new phone was perfect. The new phone arrived the next day, as promised. I only had to spend an hour on the phone with customer service getting the device programmed and ready for use.

I would give 5 out of 5 but I'm not sure if Asurion is going to bill me for not turning off Find My Phone. In all fairness, there is a reminder on all correspondence. I reminded my young adult son to turn it off. He told me he did. Then I got an email stating that I would be charged if we didn't turn it off in 10 days. We thought we did. There was no way to check on the phone because a truck ran over the phone. The insurance is totally worth the monthly fee. The process couldn't have been easier.

Fast service and great service and quality. Needed my phone quickly and received it on time with return packaging for old phone. Paid shipping easy and fast! Product In excellent condition. Thank you Asurion. Very pleased with your service.

Calling any company about a problem is a real pain in the neck. Waiting on hold... navigating through menus trying to explain a unique situation to a real live person can take a long time and be frustrating. My experience with Asurion was not like that. I was able to speak to someone quickly and explain my problem. I was helped quickly and efficiently. Thank you so much!

Very fast and easy process. Everything was set from the moment I went online and submitted my claim to turning in my damage phone. My new phone arrived perfectly and have no problems with it at all. I almost sent a tip in with my broken phone but decided to give it as a donation to people in need instead. :)

Everything was fine with my experience and I received my new phone in a timely manner. I did not have any negative experiences while getting my request processed. Overall, it was a good experience. I would recommend this service to family and friends.

Lost my cell phone in a hospital when being treated as patient. Because it was an emergency and discharged within a few hours my phone was not inventoried. The phone was replaced by Asurion and had it within 24 hours. Thanks!!!

May call was received and carried out very professional by the customer service representative. She was very patience with me answering all my concerns with a pleasant voice, sweet tone voice. I appreciate the support given and would hope that if I had to call for any reason I could get the same person or the same kindness that was received with this situation. Thanks.

Everything went as I was told. Emails were very informative and were received as the replacement went through processing and shipping. I knew upfront how much the deductible was. Information was given about everything that would be included in the box, when I received my replacement. Fast and efficient.

I spoke with a Customer Service rep today 1-11-17, and she was absolutely the best part of my day. This was in regards to a damaged phone that the claim was begun December of 2016, and in need of a replacement for the replacement... **. I wish I had her name... She was very friendly, courteous, and kind. Other companies need more people like her. Thank you.

I lost my phone however I had Asurion insurance. The process was simple and quick. I did not have to go to the store -- only a quick phone call and the phone was delivered to my house the next day as promised.

No problems at all. I had a replacement phone with a day and the instructions & packaging to send the old phone back were easy to follow. The insurance was well worth getting especially with today's new phone prices. Thank you.

I did nearly all of my claim via the website. It was relatively easy. Having issues with replacement phone, battery not lasting. I can't tell if it is a refurb or brand new. Not much more feedback I can give. If there was any issue with the website they weren't memorable enough to list.

I rarely purchase new phones, only as needed, and 10 days after I purchased a new phone, mine was found broken in the coat closet at work. Being so new, I wanted to replace it. I got online, the process was quick and easy. The new phone was to me in a few days. When I called customer service, they were helpful and efficient. Thank you!

You guys did wonderful. I received my envelope in a timely manner and I received my new tablet within a couple of days. Thank you for getting it together for me! The website was very helpful in finding what I needed.

The process to replace a piece of equipment not working is very easy and does not take a lot of time. The replacement equipment arrived in a timely manner and the packaging to send the defective equipment in was very easy to manage and get in the mail.

After my phone broke, I made a claim. My new phone arrived almost immediately. Instructions were clear and concise. When I contacted customer service, they were extremely friendly and helpful! Would highly recommend them! Great company to deal with!

I filed my report online and a replacement phone was received within two business days. I followed installation instructions and the phone worked perfectly. I had a question which was answered quickly. The entire process worked perfectly and I will continue insuring my phones with Asurion.

Fast service, helpful people, not on hold in the phone too long, knowledgeable about their product. Would recommend to others. Great customer service. The only thing is that sometimes my daughter is tough on her phone. Product even though is protective in her phone it tends to need to be replaced a lot.

The process was quick and easy. I was able to do it online and the website was fairly simple to navigate. I received a shipment confirmation almost immediately and received the replacement phone the very next day. Returning the old phone was convenient as I was provided with a return envelope.

I was very happy with the process of my phone. Customer service was excellent and the process of receiving a replacement phone was easy. I will definitely recommend Asurion to family and friends. Thank you again for excellent customer service.

Fast reliable services and exactly what was promised. The experience was quick and nice and simple. Very courteous customer service rep. There was no charge even return with provided return packaging. Would definitely recommend to friends and family. Will always choose device protection from Asurion.

Asurion went the extra mile. I got the same phone I lost in a realistic time frame. I am completely satisfied with their customer service. They went above and beyond their call of duty. I would recommend their insurance product to friends although $149 is a expensive deductible.

I was please with the how fast I got the phone, although getting to that point was not as easy. I do not have Internet at home and had to wait until I could get to Internet to complete everything. But am glad my phone was replaced.

Nothing but wonderful things to say. Asurion was easy to get ahold of. Easy to electronically fill out the form. They were kind and understanding and the transition was fast! I would certainly use Asurion again and definitely recommend Asurion. Thank you.

I am more than thrilled with my experience. My daughter's tablet she uses for homeschool was accidentally dropped during our move. I made a claim and within 2 days she had a new tablet, exactly like her broken one. I highly recommend Asurion with any electronic item.

Everything was great until you sent me a refurbished phone which was not mentioned prior. Pay a deductible and monthly insurance to have my phone that was not refurbished replaced with a refurbished one was not very satisfying. Felt very ripped off. Would not recommend filing a claim with Asurion in the future.

After contacting Asurion with the details of my step son's phone getting stolen at a basketball game Asurion was quick and fast with getting his phone replaced and re-activated. I was so glad that at the time of purchase I took on the extra security in Asurion. One will never know how important it is to have that extra insurance when it comes to expensive phones getting stolen when you least expect it.

I lost my phone and it's been over a month since I have filed a claim. I keep on receiving emails on regular basis that iPhone 7 is out of stock & I will be reconnected to the world soon. Customer service is real bad. I called back to check up & the lady said "we have told you already you will receive email when it's available." Then they told me to go buy a phone from a Fido store & Asurion will reimburse the money. It's been almost 3 weeks & there is no Cheque in the mail. It is so frustrating, and their website says 1 -2 -3 it's that simple.

My phone broke and I ordered a new one at 10:18 pm Friday night and had my new phone by noon Saturday!! I don't know how they got the phone to me so fast!! They did an awesome job!! I would recommend Asurion to anyone!!

To replace a broken new phone for the 2nd time in 6 mo. the process was easy and understandable. They understood the issue, after the paperwork, my new phone was on its way. Very easy to do. I have several phones (accounts) never have had a problem with the dealing with any of them.

I have had Asurion for around five years now, during that time I have filed three claims. The claim filing process is very simple and usually takes less than half an hour. I have always received my replacement phone the next business. Most of the phones I have initially received were refurbished, and sometimes they do have issues, but they do have a limited warranty on their devices. Every time I have had an issue with the replacement phone (Once a speaker was broken, another time the screen wasn't adhered to the phone all the way) Asurion has sent out a replacement right away. Every time I use Asurion I feel like it is fair, and their customer service is very helpful during the entire process.

I was very happy with the speed of your service. Only problem is that on New year's day that phone died. I was told the motherboard fried. So not too happy about that. So that new phone only lasted a couple months and it was replaced by the same phone again!!!

I was very satisfied with timing and service in replacing my damaged phone. The replacement came in overnight, and the service help was very good in helping me to remove the data from old phone, and to get the new one set up and working. Thank you, Roy.

I lost my phone and was unable to find it. I called Verizon and they transferred me to Asurion. The person I spoke to was very helpful. The process was quick and easy to order the replacement phone. I received my replacement phone the next business day. Thank you.

Our daughter broke her iPhone and you replaced it in a smooth and prompt transaction! She was at college and away from home and you helped her and ease her mind that everything would be taken care of promptly and smoothly. Thank you for your assistance.

We had a great experience! Our son's phone fell just right shattered screen and phone stopped working. We filed our claim Wednesday evening and the new phone arrived Thursday morning in time for our son's missions trip. THANK YOU so much!

Unfortunately this matter was not resolved in a timely manner due to the initial refurbished phone being a dud! For much for quality control confirming phone function. Due to the weekend, went several days with no functioning phone. Second refurbished phone has multiple hiccups and annoying viral/damaged phone pop-ups, but at least I can still use it.

Got this insurance when we bought our phones from the Costco cell phone booth. My phone crapped out and contacted them. First we found out the booth had never registered the plan as promised. We registered it online no problem. Then we filed the claim. Our phone was earth $299.99. We were promised a refund of $249.99 after we returned the phone. Well today got a chq back for $90.39. I contacted them, the agent Ghent you'd me my phone was only worth $149.99. Even though my receipt says I paid $299.99 for it.

This was so easy to do! Everything was completed online and I got my replacement phone (the exact phone was no longer available, but I was shown phones that were similar) the very next day via FedEx. It came right to my office. Great service. I would definitely recommend this service to all of my friends.

I broke my phone on a Friday afternoon, filled out the online forms and submitted my request. I had a new phone Saturday before 11. This occurred during the holiday season. I was very surprised that it arrived on a Saturday and so quickly. Carrying the insurance was well worth it.

Web claim working much better. Used to have a problem with your system not recognizing my shipping address, but that appears to be corrected. Glad that this has been resolved and no longer a need to call in after starting claim online. Would recommend.

Had questions about using the online process and had previously had great experience with your reps when I called. So, I did. Nothing new. Great service, very professional, very polite, AND friendly. They helped me get my claim entered without making me feel stupid or like I was imposing (unfortunately, an experience I have had with other service providers.) Whatever you do to select, train, coach and encourage your CS team, keep doing it!

This process could not have been easier. My phone broke one day before I was leaving on a trip for 5 days. I was able to select a second day delivery at the address of my destination which was in a word FANTASTIC. Great customer service and ease of use. Thank You!!!

The customer service rep was very professional and helpful when I called to make a claim. I received my replacement phone within 24 hours. The return of my broken phone was hassle free and easy. I would encourage anyone to use Asurion.

Very happy. Phone came on time. I have noticed the phone isn't great though. It gives me a lot of error messages still daily. I have reset it a couple times, you can tell it is a refurbished phone but it was delivered on time when I needed it so I shouldn't complain.

My phone was stolen and I reported it to Asurion expecting to be without a phone for a few days which was going to be very frustrating. However, after reporting it at 4:00 pm on Wednesday a new one was delivered to my office the following morning! It was hassle free and great service.

Happy with phone replacement. I dropped my phone and it cracked the screen and you were able to send me a new one. Thanks very much. It was an easy transaction and I will continue to be an Asurion customer.

My issue was resolved promptly and received my replacement the next day. I had issues completing it online and chatted in to get it resolved. The girl helped me and I received an email to process my payment. I definitely would recommend Asurion again if having to replace my phone.

My phone was stolen while I was shopping for groceries. I recognize it was missing when I got to my car. The phone was inside pocket of my backpack and someone bumped up against me in the store. At the time I didn't think nothing of it. Asurion had another phone delivered to my home the next day.

The customer service was outstanding! I was thoroughly impressed with how prompt, helpful, and complete my order was executed. Please keep up the good work! My only complaint if you want to call it that, is that the battery life on my replacement phone could be better. Thanks!

My experience is always great and the service of getting me my replacement phone is always expedited. I never have a problem with the online system and if I need to speak to someone over the phone, there is someone ready to answer my questions.

We had our phone in less than 24 hours. Extremely fast and accurate. Would definitely recommend. Phone received was in excellent condition and the envelope that's included in shipment is easy to return broken device. Device included a new charge cord and sim card.

Great job in sending the replacement phone so quickly! I was impressed. I appreciate your help and promptness. The amount for insurance was also reasonable. The insurance was well needed and I will continue using Asurion in the future. Again, thanks!

It was great been with you guys and it helped a lot! I am very happy with Asurion and the time it took to get phone. The transaction was easy and done online which helped. I hope everyone has a very good new year! Thank you again for everything.

My husband "the pool man" who never carries his phone by a customer's pool, dropped it in his own pool! Asurion was quick and efficient, with next day delivery included in the deductible. We highly recommend them. The setup process was explained easily and a free return envelope was included.

Thank you for getting us a phone right away - we don't know what we would have done without having a phone & having Asurion insurance!! Without it we would have paid well over $350.00 for a new phone, we highly recommend Asurion! Great customer service!!

Was thrilled with how quickly a replacement device was sent to me even with having filed the claim relatively late in the evening the night before the new one arrived. There were no hassles at all, no hoops to jump through. Simply went to the site, entered my info and filed the claim.

In your e-mail you state my service was reconnected within 24 hrs of the claim. That is a lie, the phone arrived a day late. I had left a message with your customer service department in whatever country it is in and it took them 11 hours to respond. Yes I am responsible for what I write and you folks suck.

My brand new phone was stolen a week after I received it and Asurion quickly replaced it with no hassles. I appreciate this kind of insurance in a world where getting the help you need from an insurance company is always a fight. This is why we pay to have it. Thank you.

Overall I had a great experience. The only thing was that I waited too long to get a new phone because they didn't have the phone that I needed. They were back ordered but they did give me the newest phone at no extra cost so I was very happy with the service. Very pleased. Thank you.

I really found filing a claim was easy and painless! I would recommend anyone who has teenage kids with cell phones to have Asurion insurance. The phone was replaced within 24 hours! Great service and easy to file a claim from the beginning to end.

Contacted them about trouble I had with cell phone. And next day had a new one. So I'm happy with them. I would recommend them to anyone that would ask me about them. I'm very satisfied with them. Person I talked to was very nice and helpful.

Took no time at all on the computer to file the claim and had my new phone in less than 24 hours. It was so easy to do. Made the theft of our phone less stressful. The insurance is definitely worth having for situations like this. Thanks for making this so easy.

I was really impressed at how fast I got my replacement. I would say my only disappointment is that they do not have representatives available 24/7. My phone was damaged late at night in Hawaii and I had to wait until morning to have my claim processed. It would have been nice to take care of everything that night.

Asurion was pleasant in time of my need when I lost my phone. I can't say nothing bad about you guys. Keep up the good. Thank you for the pleasant customer service cuddles. I would recommend you to all my family and friends.

The service was simple, fast and without hassle. Thanks. Great customer service too. I would indeed recommend this service to a friend. Hope you are in the business of cars too and respond similar speed and efficiency. That would be amazing.

The person I spoke to was very helpful. Got me set up and I received my new phone the next day. Very happy with the professionalism and speed to which my claim was fulfilled. Would recommend this to a friend.

Excellent customer service. I am very impressed. I will continue with this company, suggest others do as well. I have not been treated so well and in such a quick manner before. I had my new phone the very next day. Unbelievable!!! And insurance is very affordable.

Prompt service was provided. This is a reliable insurance company who handled this case professionally. One never knows what can happen to a cell phone which can leave you with a feeling of helplessness. Asurion came to the rescue with their courteous service.

My experience with Asurion was great. The representative was courteous, professional, and very helpful. I had my new phone the very next morning and was back up and running in no time at all which is important because I need it for my work. Thanks very much for a great experience.

Replaced in a timely manner. Was contacted about removing find my iPhone app so we would not be charged. Easy to follow instructions online about how to return our device. Even had a question and customer service was able to help us get the problem resolved.

Mine got damaged. My wife set the couch on it, broke the tempered glass and screen. They sent me a new one but no fault of theirs the new one was defective. The screen kept freezing and my apps would load without touching it. Even made calls. Reported this to them and sent me another. Great service. Thanks.

Extremely happy I had insurance for my phone with Asurion. I got my replacement within 24 hours. The claims process was easy. The representative handling my claim was helpful, understood my needs and had my replacement phone at my doorstep the very next day. Very satisfied!!!

Service was excellent. Only issue was after I sent the phone in, I got an email saying I had not turned off find my phone, which I had done and had the email from Apple as proof. Otherwise, no problems.

The online claims process was very easy to do. The new device was received in only one day and included the means to return the damaged device at no cost. Process could not have been easier. Activating the new device, however, required several phone calls to Verizon.

Daughter slipped on steps and phone went flying. Shattered screen and stopped working. Got online with Asurion and had new phone the next day. I have always had a good experience when dealing with them. Have never had a problem with them.

iPhone 6s. The insurance is great but the product I have has needed to be replaced twice because it locks up. I am so glad I purchased this insurance with my product. Very pleased with the insurance disappointed in the device. Would not recommend the device to anyone, but if you want one be sure to buy this insurance.

Super contact and quick replacement. Thank You. If all services were as good, the world would be a BETTER place. Again, Thank You. Your training team obviously is to be commended and employee selection process gets kudos. Both are required to achieve this level of professionalism.

I broke my new iPhone 7 screen on a job site on a Thursday. I went online to Asurion's website around 8pm that night, filled out the forms, and paid $150. By 1pm the next day, my new iPhone 7 was sitting on my desk at work. No hassles at all. It's rare that a company comes through with everything they say they'll do, but Asurion did it. Couldn't recommend them highly enough.

They got my new phone to me more than 24 hours. They didn't grill me or ask a whole lot of questions. They just did what they needed to do to get the claim processed right then talking to just one person for a few minutes.

When my iPad mini was damaged, Asurion replaced it with a newer model. My replacement arrived within 24 hours. It was beyond my expectations to have this problem resolved so quickly. Instructions for returning my damaged iPad mini were clear and easy. Thank you for your professionalism and support.

The workers at Asurion and Verizon were awesome when it came to helping to get my son's phone replaced. When at first the replacement was denied, Verizon worked with Asurion to help find out why. Immediately the problem was fixed and phone replaced.

Speedy service and shipping. The experience was excellent. The process was quick and easy. It was all done via email. The prepaid postage was unexpected and a bonus. The one thing that would make the experience better would have been confirmation that you received the cell phone back.

You are always prompt and fair and the customer service on the phone is exceptional!!! I received my phone quickly and when I had issues with it you took care of me! The rep on the phone was beyond exceptional!

Service was quick. Exactly what was promised. Painless process. I would recommend this for anyone that is clumsy and feels they need an alternative to repair or buying a new phone. Customer service was friendly. Packaging was convenient and easy to return.