Asurion Reviews

The screen was broken so I filed the claim. All went well. She had her new phone within a couple of days. However, the new phone went haywire soon after she received it. I called Asurion and all was taken care of within 24 hrs.

I had to get a second phone as the first one didn't work more than a few days. However they quickly sent the second one. Other than the inconvenience of having to go through all the songs on another phone the experience was a good one. It did, however, cost me a second tempered glass at $35.

Awesome experience with your insurance claim. The only thing negative is the price of my deductible but every other than that, thank you. Thank you so much for helping me get reconnected with the world. There should be a little different than the deductible that's as much as my car insurance but thank you so much again. Can't complain because the phone cost $850.

I got a response about the claim next day and had a new phone the following day. Thank you for your quick response. My husband works away from home and needs his phone. That phone was there in that 2 days that he was home so I was able to get him up and running before he has to leave.

Very pleased with Asurion's assertiveness to get me taken care of with device warranty and replacement. I would recommend Asurion to all of my friends and family. Their operation was quick and very helpful, the process was very quick and helpful.

Some confusion about turning off Find My Phone without being able to turn on phone. Directions were not entirely clear. Otherwise process went quickly and smoothly. Will consider you for coverage on any future phones.

I had a great experience with the agent handling my phone claim. She was great and helpful to solve my claim. I give her a high 5 in every way. The agent helping took such time to understand the importance of the problem with my phone and took the time to get my claim solved very fast. Everyone should have people like that working for them. She was great.

Very helpful on the phone. Helped me navigate thru how to proceed. My phone call was at 3 pm and I had my new phone at 8:30 the next morning. I was very impressed and grateful to get my phone so quickly.

The process was easy and painless. We were hooked back up within 24 hours of having to replace the phone. I also just recently had my iPad stolen and had insurance on that as well. That was also a quick and easy process and I had a new iPad within 24 hours.

I have 5 kids and bought this "insurance" through AT&T to cover their iPhones, tablets and laptops. I pay $30/mo. and have never had a claim until last month when my daughter in college spilled a coffee on her MacBook during finals week. She called me crying, hysterically. The laptop was blacked out and she had a presentation and finals to study for! I told her to take the laptop to Apple. It had AppleCare but was not covered due to the spill. So I called Asurion. I had to listen to their lengthy computer generated message of options. When I finally got to speak to a person, I explained our problem. They said she would have to mail the laptop in to them. It would take "a while".

Very pleased with the whole process from start to finish. Fast, accurate, courteous, and professional. Would recommend to all my friends and future friends. From beginning to end a seamless process. A good experience that I will share with several.

After trying 3 different times online and talking to Asurion's Customer Service Department, we had to go to Verizon to get our claim submitted. It was very frustrating. They did however get our replacement to us overnight so that wasn't bad.

Thanks for replacing my device. Although I was annoyed by the constant messages I received on my voicemail about turning off "Find my iPhone." Which I corrected after the first message was received but continued to be contacted several times after the fact with that same voicemail. That was very annoying. Thanks for sending my replacement device though.

Replacement form was very easy to fill out and phone was received the following day. Replacement device was of very good quality, although I do not think that the charging cable was a lightning cable (minor thing). I've had the replacement device for approximately a month with no issues.

Everything went as expected. Thank You for the help. The new phone works perfectly. I was able to transfer everything from my old phone to the new. I have not had any further issues. I would recommend Asurion to anyone that needs protection.

I reported my stolen iPhone 7+ through the Asurion website. That process was pretty easy. All I had to do was log on to my Verizon account and fill out the info for the claim. The phone was out of stock when I filed the claim and had to wait 2 weeks as it was placed on back order. But I didn't really care, I was just happy that I was able to replace my phone. Glad to have insurance with Asurion.

Asurion staff walked me through the process. It involved completing some paperwork, but it was simple enough to complete within a few minutes. The timeline I was given was accurate. I was and am pleased with the protection and service provided by Asurion.

They didn't get rude, I didn't have a bunch of "red tape". It was a successful experience. It was a brief visit to my phone company. I came home and the rest was done online. The phone was here in a snap, (48 hours).

My son dropped his phone and the screen stopped working. It was a busy time right before Christmas. The replacement process was quick and easy. I love Asurion. They insure all five of our phones! We have used them multiple times over the years. Always satisfied with their customer service!

Lost phone at a restaurant. Contacted Asurion, explained to them I lost my phone. The next day I was resetting all my info on a new replacement Sony S7 edge. Thanks Asurion. You came to our rescue in a timely fashion.

So I had a stolen/lost device and replacement was easy even with the holidays and then my other line the iPhone malfunctioned and replacement was easy like a walk on the beach. In all honesty though it would be easier if the consumer would have straight access to Asurion other than through Verizon customer service. If there is it's not broadcasted enough.

Good, great job done as I had my phone replaced within 48hrs - Wednesday evening to Friday evening. The speed and accuracy of delivery is worth mentioning. Keep great work and continue to serve us. I recommend every customer gets his or her phone insured.

My replacement product was received quickly with clear instruction on how to return the damaged device. Staff was helpful when I reached out to check status of my returned device. Email was quickly returned and the chat feature was simple, quick and effective.

The replacement procedure is easy, I had no issues with getting it done. This was easier than the first time because I knew what I needed when I called. Phone was received in a timely manner. Although it was in front of my garage on top of another box I received that day and it was COLD outside there was no issues starting up the phone.

The service was quite prompt. If I had any complaints, it would be that the service is too expensive and the flexibility is non-existent. I wanted to merely change the color of the exact same device and it was denied.

Excellent service claim completed late afternoon, had replacement phone next day. On top of that, we were almost 60 days in completing the claim and did not have to start over or hit any issues because we had taken so long ourselves.

My son dropped his phone and the screen shattered. The next day the battery would not take a charge. So glad I took out the insurance for his phone. Called and received his new phone the very next day. We were only without his phone for a whole day. Very quick and rapid service.

Was very easy and convenient to get a new tablet for the one that I lost. I recommend that everyone gets Asurion on their phones. You never know what's going to happen to them. All of the people that I work with there have been very helpful and reassuring.

I have to say you guys did a phenomenal job in the handling of me as a customer. I broke my phone and Verizon then sent me your company's direction. I went through the process online and got a refurbished phone the next day. I had it for a few days and realized my calls were very broken and people were telling me I sounded robotic at times. Some people would say it was the service but we never had this problem before and we haven't changed where we live either. So I decided to contact you guys from my wife's phone and you guys agreed to just send me another phone. The package arrived the next day and I was very shocked to see what was inside. I saw a brand new, never touched Droid Turbo Maxx 2! I seriously was not expecting you guys to send me a brand new phone! I would have seriously been just fine with a refurbished phone.

No problem getting phone next day and turning on service. Only had to pay the 150 deductible before it was shipped. Wish the prices were down on phones. For a family of 4 we pay a lot replacing and updating. They should be stronger and last longer.

I am very happy with your service. The reason I have you 4 stars is because the phone is less responsive to touch near the edges like my last one was. I am not sure if this because the phone is a refurbished one or not, but I am going to upgrade sooner because of it. Which kind of sucks. And the price is VERY high for a new phone.

Filling out the legal electronic forms was difficult for me. Getting help with process should be simpler. The folks at the Verizon store where my phone and warranty was originally purchased should have helped me get through the process. I went to the store 3 times before it all got submitted.

Thank you for your prompt response to get me the phone back. It's just a shame how people can take someone's property and with phones these days EVERYTHING is in it! Thank goodness for phone insurance and thank you Asurion for the replacement phone.

The phone under warranted was no longer available so, the representative had a couple of replacements available. The phone selected was acceptable and was delivered promptly. The representative was helpful and knowledgeable and was eager to make sure I was satisfied with the service. Well done, it was easier than I anticipated.

I dropped my phone and cracked my screen at 4pm and had a replacement the next day. Was able to fill out all forms online without any hassle. Price is reasonable compared to what I'd pay out of pocket at a phone repair shop.

Everything was easy to find and set up. Got my new phone the next day. Everyone was helpful and polite when trying to figure everything out. Was very easy to send my old phone back with no hassle. Great and excellent service.

Outstanding customer service. Clear and concise. Clear speech and easy to understand. Received my replacement phone within 2 days. Overnighted to Alaska. Prepaid return envelope was provided. Specific instructions with pictures was provided. iPhone 6 128 gig dropped in water. Thanks!

Thank you for your quick service. The turn around time was great. I will use the service again when needed. Customer care was good when I called and informed me of all that was going to take place when we were on the line and then informed me of the process for returning item.

I lost a brand new phone that hadn't even been used. I purchased this phone for a Christmas present. I lost it right before Christmas. I made a claim over the internet and had this phone less than 24 hours. AWESOME...is all I can say.

My iPhone was stolen at work. I had coverage with Asurion, but sadly Verizon didn't let me know immediately when the phone was stolen. However, when Asurion reached out to me, the process of filing a claim was simple and straightforward - very reassuring following the violation of having your phone stolen. After filing the claim, I received my phone within 48 hours and reactivating it was a breeze. I would strongly recommend Asurion coverage to anyone.

IPhone face was shattered. Submitted a claim and the Service was absolutely great and hassle free. It was not time consuming; very simple and easy to submit online. In fact the phone was on back order but as soon as it became available; received a notice saying it was being shipped.

You got me a new phone asap even when I called after 8pm. I got my phone the next day and badly needed it. I had an emergency and needed my phone. Thank you!!! The phone came with everything needed to get things going. It was a traumatic event to have my phone stolen and rushing it to me really helped put my mind at ease.

I dropped my iPhone and the glass shattered. I went to the Verizon store where they directed me to the Asurion website. My new phone arrived the next day. I set it up, erased the old phone and mailed it back. All is good.

I have no complaints whatsoever about the Asurion's phone insurance service. Of course, I'd love for it to have no copay/deductible, but I'm sure there have been plenty of people gaming the system that ruined that possibility for everyone.

Submitted claim late evening and still received replacement next day. Replacement phone works great! Had it for two months and so far no issues. Hoping any future claims go this well. Just make sure you don't put sending in the replacement off too long.

Super fast service. Everything was very, very simple to follow and the policies are great as well... Absolutely recommend this! I got my phone so quick and didn't have any problems getting everything set up. I honestly thought it was too good to be true, but it was fabulous.

Asurion did a good job getting the replacement phone to us quickly and without hassle. We appreciated the convenience of our getting the phone delivered the next day. The form online to get the replacement phone was easy to understand and fill out.

The service was exceptional. As soon as I paid the deductible my new phone arrived within a day. Unfortunately I will be changing to AT&T. My new home does not have your service in that area. I sent in a request to consider putting up a tower on my property. 20 acres. Thank you for your great service. Many people around me had your service before moving in the country. My property has all that is needed to put a tower.

Customer service was amazing. Unfortunately I don't recall the lady's name that helped me out however she was very patient and kind. She knew exactly what she was talking about. She was very helpful, I received my phone the next day which was amazing!

I will recommend Asurion to family and friends. It was very easy to file the claim. The replacement phone arrived 24 hours after the claim was filed. And returning the damaged phone was also very easy and well explained. I don't always want to speak to a representative so handling everything online is a plus.

With exception of delay to confirm all rest was easy complete. Return of old unit was able to recover from a lake but not working. Returning the defective unit was made easy with the self-address included in the kit.

Great overall experience. The process was easy and fast. I had to document and sign an affidavit but it was ok. Downloading and printing the form was a bit of a challenge because I do not have a printer. Sending the documents was a breeze. Keep up the good work.

As I lost my phone on the day, and I did the claim online on the same day and then I can receive my phone on the next two days. I don't need to go to the local store and waste my time and talk to them. So I am pretty satisfying the service and fast and just one click.

Everything about this transaction was a great experience. It was extremely easy to put in the request for the replacement phone, and I was shocked to see that the new phone would arrive the very next day. Thank you for setting the standards so high!

This is my second replacement. The claim was simple. The speed was blisteringly fast. The instructions were very clear and concise. The new device has worked flawlessly. I was and am complete satisfied with the level of service Asurion provided.

Great experience as always. Fast turnaround on getting the equipment replaced. Very satisfied with how the situation turned out. The claim was easy to make, the website was easy to use, and there was customer service available if there are any questions. It is a great experience when you can get things taken care of in a timely manner.

The first phone you send me didn't work at all but the second one did. Thank you. Don't like the Samsung anymore because it get too hot when you are using it. Therefore I'll be getting the iPhone next. Samsung give too many problems (sorry).

In trying to do too many things at once, I dropped my phone in water. Of course it no longer worked. I called Verizon who put me with Asurion. What a wonderful process. The woman I spoke to was so helpful and friendly and I had a new phone in a day! Thanks!

I recently was contacted by Asurion telling me they haven't received my phone yet that I was going to be responsible for the cost. They are supposed to contact me within a few days if they have not received the phone. There should be a better way to ensure that the item gets back to Asurion.

The phone was fine but the sim card was not correct and had to be resent. The original phone was purchased with a glass shield. It did come with the replacement and no attempt has been made to correct the error. I have sent emails and no action has been taken so far to replace the glass cover.

Been a Verizon Wireless customer for Over 10 years. Very Satisfied. Always provided outstanding service. Prices are a little higher than most cell phone providers. However it's worth it. You pay for what you get. Also love the roll over data.

I have several wireless devices insured with Asurion and when we had the device stolen, Asurion was so quick in replacing it! Filling out claim was easy and short! I was so pleased that we had another cell within 48 hours!!! So when I upgrade my personal cell later this year, you bet I will have it insured with Asurion!

I was very happy with the ease of placing a claim online. I was slightly disappointed that it took an extra day to get my phone. There was some type of delay through the carrier that caused the phone not arriving on promised date. Other than that I was satisfied.

Person assisting me was very polite and considerate. The phone was delivered as promised. Overnight mail was on time. The phone was in good working order. I thought the replacement cost was a little high. Thought it would be $100, but it was higher. Overall, good service. Thanks.

Replacement phone working ok. Thank you. Was a gift made it in time. I am very thankful for having it in time for Christmas. The return process was very easy. Thankful for the insurance available with my phone provider.

I appreciate the speed with getting a replacement phone. My son appreciates it as well. The process was fairly easy to use. We did return the broken phone in the package provided. We did not receive any notification of your receipt. I am assuming at this point that it was received.

So easy. Everyone was so pleasant and easy forms to fill out. Phone came very quickly. Great experience. Would totally recommend this company to others. All insurance companies should be so accommodating and friendly. Sorry my son lost his phone for us to find out what a great company this is!!

I had the most humbling experience with the customer service supervisor after being told by three people that my contract had expired and one Rep saying yes it's started over in April and she found my warranty without any problems! Thanks for the help.

My husband lost his 2 month old iphone. It was the first smart phone that he ever had. We looked everywhere and couldn't find it. So glad that we had insurance as we had a replacement within a few days.

My experience having my phone replaced was surprisingly very easy and I had the replacement within less than 24 hours. The person I spoke with was very kind and curious and answered all questions with kindness and respect. Extreme pleasant experience! Thank you.

The first phone we received had a bad battery. Asurion then sent a brand new phone in a sealed box. Thank you for such a quick response time. We are very happy with the service and will always use the service.

Last weekend I accidentally dropped my iPhone 7+ on the concrete destroying the screen to the point that it was unusable. I was excited to see that Asurion would send me a replacement by the next day. I gladly paid the $200 deductible thinking I was getting a great deal. I received the phone 2 hours ago and began to set it up. Five minutes later the iPhone restarted. After it turned back on I went back to setting the phone up and it restarts again 30 seconds later. It has now restarted about 20 times just within the last hour. I'm very unhappy, especially since I paid a $200 deductible to get a phone just as bad as the one I was trying to replace.

I dropped my phone and required a replacement. I telephoned you and advised of my predicament. The operator was very helpful and understanding and within 10 minutes had all the information necessary and assured me a new phone was on the way. The phone arrived in a timely manner which was very important to me. Thanks again.

The cellphone exchange was quick and easy and without problems. The replacement cellphone arrived quickly and the return process was very easy also. I liked the easy return envelope since all I had to do was put the phone back in the postage paid envelope and mail it back.

Thinking that I had to replace the phone on my own; I hesitated to walk into the local Verizon store. The salesperson assured me that my phone was covered by warranty and my only obligation was the deductible. With that, he ordered my new phone which was delivered the very next day, as promised. Thank you for the immediate attention that you gave to this matter.

Quick and easy. Appreciate the 1 year warranty from Asurion. The shipping box was easy to open; and return old phone. The return was truly hassle-free!! I would appreciate a lower $50 deductible for an older model phone. The galaxy S5 is available online for $150, my deductible.

Outstanding service and quick to respond. Unusual qualities in today's business environment. The representative was very polite. She took the time to listen to my issue and proceeded to offer a solution. I was very satisfied with the outcome. Thank you.

Asurion provided an easy to navigate interface, the replacement phone arrived the next day and we had no trouble. They do a fine job. I have used them several times and never experienced a problem with their services. I would strongly recommend them to anyone.

I immediately contacted Verizon and had my phone suspended when I discovered it was not in my possession. After explaining that my smartphone was stolen/lost within two days I had a replacement. Had to pay a $99 service fee. Thank you for your excellent, speedy service.

I called at approx. 2 PM in the afternoon and had my new device delivered before lunch the next day! Excellent service! Much appreciated! When your device is as important as it is these days, it is good to know that if the unfortunate happens to it Asurion has you covered. Thanks again!

The only bad thing was trying to turn off the Find My Friends or the Find My Phone app. Didn't like the fact of the $500 fine for not getting it turned off, although that was a HUGE motivating factor to get it done! That took some doing, other than that it was pretty painless.

First replacement, as well as the next, were refurbished. Did not charge. Replaced these phones with a brand new phone, different style and manufacturer. I'm okay with this replacement. Although I should have done some research on the different available phones.

This was a very easy process to file a claim. Would highly recommend anyone who has a phone to have insurance. The time to file the claim and to receive the new phone was quick. This is my first claim hopefully my last, however if need in the future I won't feel overwhelmed on how to file a claim. Thanks!!

Asurion has quick service. I filed my claim on a Wednesday and had my phone shipped to where I was traveling the next day. The phone arrived within 24 hours, and it was easy to get my new phone up and running. Was able to download backup of my apps and contact, and it was easy to use.

I contacted Asurion for my daughters phone and they were more than helpful and had a new phone within 24 hrs. I would recommend using them to anyone and I would use them if I would have another problem with a phone again.

My daughter's Iphone was replaced after being stolen. The replacement came with extras, like a charger for the car and earphones, which were very much appreciated. And the service overall was great! The phone arrived quickly.

Great service. Had a good experience worth the money. Got my phone the next day. Fast and easy. The claim was approved in less than one hour. Very happy. Thank you. I would recommend this service. My friends got a new phone in the FedEx by the next day. Good job. Very happy.

Very pleased!! Was very quick to get my replacement phone and had my broke phone back in the mail in two days. There was a small charge for the replacement phone. It was quick and painless and very happy with the outcome. Thank you.

I was very happy with the quick and accurate service from Asurion! I received the replacement the next day and it was an exact match. The website was easy to use and I had no problems getting my phone replaced.

So easy and helpful. They gave me all the instructions that I needed to complete the claim and it was literally overnight. I had my phone the very next day. I took it into Verizon and they set it up. Although I could have done it at home. Returning it was even easier with the return envelope that Asurion sends. Thanks.

Super fast and easy replacement with clear instructions and mailing labels to make the return and replacement so very easy. Love your professional and friendly service. Your service allows peace of mind and protection of a valuable asset without the stress of dealing with all the details. Thank you so much!

Excellent service. Glad I have it! IPhone was shipped quickly and my service was barely interrupted. Great job and hopefully I won't have to use this again in the future. Thank you again and God bless. I would also like more info on the screen replacement if possible.

Overall experience was great. The only problem was if you don't have the phone that the customer has. You have to wait until that phone comes in. Which could be over a week in my case. Who wants to wait more than two days for their "life line"?

I called after losing my phone. One was shipped and arrived the next day. I'm still not sure how paying over $5 each month for insurance means you still have to pay $150 for a new phone, but at least I didn't wait long.

I am glad that I have insurance on my phone and really appreciate Asurion for the effort they showed to replace my phone on time, you guys are doing great job, I thank you everyone who works for this company, so now I don't afraid of losing my phone again and again cuz I am sure you guys got my back. Cheers.

I received quick response and replacement phone within 24 hours. Agents spoken with knowledgeable and very helpful. I would definitely recommend obtaining this insurance on devices. The one area not clear in the instructions related to battery removal from the device. Instructions should clearly exclude specific devices.

The process was online and efficient. The replacement was for a lost/stolen device that I waited to replace for Christmas. The device arrived quickly and as advertised. There was no fuss in the process. We have two phones of four on our plan with coverage and are considering adding the other 2.

Was able to get phone replaced quickly and customer service very helpful. The phone came within 2 days which was needed to get my phone to my daughter who is traveling overseas and there was a certain timeframe the phone was needed. Very helpful and understanding.

Nicole from the solution team was very nice. She listened to me patiently and helped me with the process and shipped me a new iPhone the same day and I received it the next day. I spoke to another person and she was not very nice. She didn't care if I was unhappy. I asked for a manager or someone I could talk and she transferred my call to Nicole. Thanks Nicole.

Replacement phone was received quickly and in good condition. So far the phone is working ok and we are satisfied so far. The instructions given were clear and easy to follow. Also mailing the damaged cellphone back was also pain free.

Asurion was very easy to work with. It was simple and quick to file a claim and I received my new phone a few days later. Would definitely recommend! In my case this was a lot cheaper and faster than having my screen replaced myself.

Asurion processed my order and replace my phone right away. Excellent customer service, they're able to follow-up with me to let me know they've received the damaged device and was able to walk my daughter through with the procedure of how to log out her account. Thank you from us to all of you. I will definitely recommend anyone for your service.

Quick prompt service. My phone is old but the turnaround time was fast. I wish they would have upgraded the phone but already the staff and service was helpful and accurate. I did have to send back the first phone but the second one works just fine.

Nice and smooth like always. With a 14 year old, I can never be sure what that phones going through. So having the insurance for my devices are a must. There may be an extra cost with the deductible. But when that device is only a few months old it's worth it.

Everything was great. Phone arrived just as they said. Apple store told me the charger was fishy though. It worked fine but it broke a couple days in (my fault though). All in all, very pleased. If my phone were to break again I would certainly use this company.

Was contacted about a cell phone I was to return after the replacement phone arrived and I did just as directed and sent the old phone back in the box you provided and return sticker also provided and somehow nobody knows where said phone is. So customer service informed me as to what actions to take in order to avoid the $209 charge I would be receiving if the said phone was not shipped. Well I've done all I was instructed to contacted USPS and inquired about the location of said phone. Hopefully they bring me the Info. You guys will want to stop any negligent actions against me. Thank you very much. Have a nice day.

Phone came quickly but the first one was a reconditioned item that didn't work properly--it kept turning off even after I'll charge. A second replacement was sent quickly and without question but it was frustrating to go through the process twice.

I had to return my sons phone because he dropped it and it was cracked and unusable. Asurion said to turn off the "find my cell phone" app but we were unable to do it because we couldn't turn the phone on. And they threatened me with a $500 charge even though I explained that I was unable to do it. There was nobody for me to actually talk to.

Service was very good. Quick and easy to use. Very happy new phone arrived in a short time. Would definitely recommend to a friend if their phone needs to be replaced. I am very happy with my new phone and it works great. Again thank for all your help.

My phone stopped working and I sent in for a new one. The process was smooth and painless. I had to pay the deductible which I feel was a bit high but understandable. I've had a bad experience with Asurion in the past when I was with Sprint but it has been much better here with Verizon.

I need a phone to stay in contact with family friends and doctors need be. I have a T.B.I. secondary to Epilepsy. It's very important I have used of my phone always. Asurion was very helpful in making that happen for me again. The process was easy and straightforward... I must very thank I decided to take out insurance on my phone. You see for me there is absolutely no question as to if I would take it again. It is a definite must, if you ask me. Thank you Asurion For being there for me when I needed you most.

My son stepped on his iPhone in the locker room with his hockey skate. Found the insurance info from our carrier and the process was very smooth. New phone showed up the next morning. Everything was easy and went exactly as they promised!

My granddaughter's phone was damaged and I called customer service and even though it was all animated it was very efficient. Only problem was it took three days to get phone because of bad weather but that was not your fault. Thank you very much.

The phone was replaced quickly and with no hassle. I have used Asurion a few times and it is always a good experience and worth the money. It pays to have insurance on your phone when you depend on it as much as I do. I have two children that now have phones and they have insurance on them also.

I just had to find the link on the Verizon site. Took a bit of searching. Filled out the form with a credit card to cover the deductible of $149. A day later a replacement phone arrived. Bing bang boom. Of course one must then re-build all the contacts, apps etc so make sure to keep things backed up along the way.

Having to get a new phone is bad enough. This transaction was great. Fast shipping and had no issues. Very pleased. The new phone was in perfect condition and was very easy to program. It arrived the next day just as described. Overall experience was great.

My phone was stolen. I went to the Verizon store. They contact Asurion for and as I spoke to the representative who was very polite assure me that I would get a replacement phone in 24 hrs. She apologized for the stolen phone and asked a few questions. I got my phone the next day and representative from Asurion called to check to if I had received the phone and wanted to make sure I was able to transfer my information and was I pleased with the replacement. That's what I call GREAT customer service!

My phone was accidentally knocked into water and although it survived it didn't work right. I contacted Asurion and after a brief and painless questionnaire my claim was filed and my new phone on the way. Asurion always takes good care of me.

Everyone I dealt with was great and very helpful. They made it all easy to replace my phone. They understood and were very knowledgeable on how to work with me. They cared about what happened and it was a pleasure working with them.

Asurion provides consumers with an easy and quick process to replacing a phone. Although the phone is expensive, the quality of service and phone replacements are typically high quality. I would recommend using Asurion because they are efficient at replacing a phone.

It's never ideal to have to file an insurance claim but I felt that Asurion did everything they could to minimize the inconvenience that losing a cell phone causes. Even though our phone was on back order, they kept me informed the whole time and I felt that they tried their hardest to get me a phone as soon as possible.

Very disappointed with their poor customer service. I had to resubmit my claim 3 times even after talking with 3 different people. After the third time they took my claim and denied it saying the phone in question was not the correct phone. I even had the Verizon people tell them they were wrong. After my fourth submission I still received a denial of coverage. The last and by far the most helpful lady I spoke to made her supervisor get on the line with her. That lady who helped me got things done. She was intelligent, got all her facts straight, and wouldn't let her supervisor say 'no'. By far after 3 days of trying this lady made it happen. I found it very insulting that I purchase insurance on a 700 dollar phone and then basically be called a liar because they couldn't take 5 minutes to listen.

Everything worked out great and went smoothly for me! It took a little time to get everything completed, but it worked out OK! I got my new phone and it is working very good for me too. Thank you for the help I received!!

I wish to thank you for the excellent service I received when I dropped my cell phone and broke it. I took it to Verizon and with their help with the details I received my new phone within a couple of days and I love it. Thanks again for your promptness.

I had a situation where my phone had to be replaced. Asurion fast and rapid service. Was a very easy process. All I had to do was fill out the application claim and in just 24 hours I had a replacement phone. I'm very satisfied with the process. Thanks.

I couldn't believe that it was sent out on a weekend so I could have a new phone by Monday afternoon. I appreciate the speed of getting back to me by email as well as delivering the new phone. The one thing I would discount is that it seemed like the charger that came with doesn't necessarily fit the greatest.

I was very pleased with my replacement phone coming the next day. I sent back my old phone in package Asurion provided but do not see it delivered? I kept a receipt from post office and #** does not show delivered. Last tracking showed in Nashville.

You replaced broken phone in less than 24 hours! Everyone I talked to was very helpful and knowledgeable. Great job. Keep up the great work. Thank you for replacing my phone. I highly recommend your insurance to anyone who has a phone. Thank you!

Got my phone - it might have some issues because sometimes I can't hear people talk but they can hear me - just giving it time for now. Everyone I talked to on the phone was very helpful and pleasant - something you don't get too often nowadays.

The process was simple; the only reason for 4, is when the phone is non-operational, the instructions on how to get the data needed are nonexistent. They assume that the phone is operational. I managed, but it was a bit confusing.

My Samsung phone purchased in July 2014 was damaged so I needed a replacement. I didn't want to upgrade to another phone. I have been satisfied with my 5. My local Verizon store submitted the request and I received the replacement by UPS in 2 days.

Phone was shipped fast and have had no issues with the refurbished phone that was sent to me. Hopefully this phone doesn't have the same bug issues as the previous phone. The only complaint I would have is the price to replace with another. My android phones I've called in costed 100 whereas the iPhone costs 200.

I was very pleased with my experience with Asurion. My granddaughter's phone had a crack in the camera lens. I called and the Asurion team explained the process and let me know what information they needed. When I called back to give them the information, they walked me through what to expect. I received the replacement phone the next day, took both phones to my Verizon store and they transferred all of the data, etc. and prepared the phone for mailing back to Asurion. Both Asurion and Verizon made it very easy for a grandmother that is not "tech" friendly. Thanks to both.

The representative was professional, friendly, very knowledgeable and helpful. I received the device the next day but I did not set it up right away. When I did set up the phone the directions included were helpful. I have made claims in the past and have always had a positive experience.

No image on screen, could not get access to anything on phone. Got replacement overnight. Even though I was out of town I was easily accommodated with sending it to where I was at and it was sent to me as promised and promptly as possible because of my importance to work.

It's the smart choice. Also quick, easy and simple. Accessible online or by phone. Next day shipping. Hardware replacement's good. I've utilized this Cellular Insurance policy more than once and every time Asurion has come through. I'm recommending it to everyone.

I was overjoyed to receive my replacement phone the day after I had filed my lost phone paperwork online. I still don't know how it shipped across the country so quickly. Amazing!! I was really worried how I was going to live without a phone for 4-7 days, which was my guess on how long it would take for a replacement phone to arrive.

Tried a few times to submit online on my phone would not work. Finally had time to call and submit. Took a couple days for adjuster to review. I called back the second day to find out when to expect phone but was informed it wouldn't be sent until an adjuster reviewed the claim and either approved it or contacted us about more information.

The service was explained clearly and the replacement phone was received expeditiously. Although the insurance fee of $11 seems very high, in this case I feel I rec'd the service commensurate with the cost. I hope I do not have to use the service again but if I do, I feel confident my issue will be resolved quickly.

My phone was broken and after talking directly with someone I was able to get the paperwork and put my claim through. Later that day it was accepted. I filled out some paperwork for my address and paid $99.00 no shipping and got my replacement phone in 2 days. It was really simple.

My son's iPhone had a cracked screen. I contacted Asurion and some very kind and helpful people took care of my needs. I had a new phone the next day. Amazing service. I even called back the next day to ask about activation and they were extremely helpful!

Claim process went very smoothly. Even when my wife made a mistake on the initial claim form, we were able to call, explain the situation and the claim went through properly. Great Service!! Received the phone replacement in a timely manner, sent damaged one back, no hitches along the way!

Needed new screen for Galaxy s7 edge. Very expensive anywhere you go. So I sent my phone in and quickly received a brand new in the box exact phone. Great! Little expensive but cheaper than replacing it out of my pocket. Only complaint is the high deductible, 199$.

Needed replacement asap, job requires me to make calls. Had new one the next day. If I didn't have this is wouldn't have a phone. I'm so very thankful to Asurion. I use to work for Verizon and would always tell people "You must get it. What would you do if you had no phone?"

Upon contacting Asurion about my problem with my IPhone 7 during the busy holiday season I was surprised that within less than 24 hours I had my replacement phone at my door and was back in business, must I say again, in less than 24 hours (OUTSTANDING). Thank you.

After dropping my phone on the driveway the screen was totally shattered and unusable. I contacted Asurion and filled out the paperwork - they delivered a replacement phone less than 12 hours later. Thank you Asurion! You made what could have been a difficult switch to a new phone easy!

I drop my phone and it shatter the screen. Made a call to Asurion. They ask me how and what happen. They sent my phone the next day. That's great service. Thank you! I will definitely have them protect all my phones. After all when you pay $700 to a $1000 for a phone you want to protect it with the people you trust.

I was very pleased with the prompt response to my request. I was also very happy with the speed in which we received the replacement tablet. It is very rare you get a company too willing to respond and stand by their word. Wonderful doing business with you!

I filed my claim and the phone replacement was sent within 24 hours. The phone is not perfect. The screen has a couple of glitches where the lighting looks unusual. So far it is in working condition. I am pleased with the service except the deductible needs to be lower.

First time I had to use insurance to replace a water damaged phone. They did a great job. My phone was no longer available so I got an upgraded phone for the same price. Great job! I do want to advise everyone that there is a time frame on when to file your claim so make sure you know when that is or else they will not be able to replace it!

When called about the fact that my phone was lost the customer service team was courteous, friendly and concerned. They wanted to get my new phone to me as quickly as possible so I would not be inconvenienced. I had my phone the next day. That made my day as it was my business phone and no calls were missed, thanks to how quickly my phone was replaced. Thank you to everyone.

To get my replacement phone, took 1 day and 10 minutes. Ten minute phone conversation, followed by a 1 day wait for my phone to be delivered to my door. For any man on earth, this is as close to perfection you can get.

I would like to thank the young lady that assisted me that day with my order. Everyone at Asurion was great. The customer service was excellent from the beginning to the end. I couldn't have asked for better quick service. Special kudos for the young lady that set me up with my iPad.

While the carrier’s insurance is easy to set up requires little thought their customer service will prompt you to take another look at options. Try their phone line and it will take you 10 min to get to a person. Prompt after prompt with no option like 0 to get out. My recent experience is an S5 replacement that came with a bad battery. After spending hours setting it up only to unplug it and have it constantly reboot. To add insult to insufficient quality control the agent would not send out a replacement next day as the website states. Instead they are shipping out regular FedEx as this is a continuation of a claim and not an original claim. I.e… I have to suffer for their issues. When escalating the issue I was sent to a corporate phone bank where I was told I would get a call back in 48 hours. Terrible!! I’m thinking other options even at a higher price would be better.

When I called to replace the phone I was told that my Iphone 6+ wasn't available any longer and I have to get the 6+s (the next up from my phone), that it would give me more data for free because they couldn't get the other. He said I'd have to call back in 10 days because they weren't available either, until then. I called back in ten days to make the order again, and the lady tells me that they will replace my 6+ and ship it. I told her what the other guy said and she said no, they have plenty of them!! So they send me my IPhone 6+, but the home button doesn't work half the time and have to call again and send it back and ship me another one!! Makes one crazy Christmas!!

My phone was no longer available and Asurion worked with me and my phone provider to replace my phone with one of my choosing and all went like clockwork. I was really pleasant surprised by the process and it restored my faith in insurance companies.

The only thing I was unhappy about was the high co-pay. This was not explained to me when I took the insurance. Friends who have other carriers told me that they did not pay over $100.00 for replacement. Otherwise, my phone was shipped quickly, so that I had minimal time without service. Thank you.

Everyone I spoke to was courteous, knowledgeable and willing to assist. Although I'd rather not file a claim for obvious reasons, they made the process simple and quick, which helped alleviate aggravation associated with a phone that needed to be replaced.

I am extremely happy with the speed and accuracy of my claim. Once my claim was filed electronically I received my new phone on the next business day. I have recommended Asurion to family and friends with all their purchases.

My experience with my replacement claim was simple, quick and easy. Of course, I wish the deductible amount was not so expensive but the process was good. The return instructions were also clear and convenient since the return packaging was included.

Although it took several weeks to get a replacement phone, the overall service was outstanding. The instructions for swapping out phones are so clear they should stand as a model for other device repairs. Finally, I appreciate Asurion for the recent revisions to the replacement options (more options). Nice job!

We got a replacement iPhone that was not charging right. I called Asurion, and the representative was very helpful. She replaced it immediately with a brand new phone so we would not have any more issues. The phone came to us within 24 hrs and we had not had any more issues.

Ordered at 11 PM Friday night and was on my doorstep by 10:30 am the next morning. Incredibly easy process! Asurion is incredible! Easy setup as well. Brand new phone with all the stuff I expected and more! I would keep using this insurance the rest of my life!

Could not be happier. Did online claim and received my replacement phone in less than 24 hours. Asurion has great service and my replacement phone worked great. Replacement phone came with new charger. No problems setting up replacement phone. I would highly recommend Asurion for your phone insurance needs.

When I called in about the phone, I received the very best treatment and then could not believe that I got a new phone the very next day. Now how cool is that? The phone I received is wonderful, however, the person using it (me) is not. I have had to stop by Verizon to get instructions, but they were very nice too. It's tough being old and not very technical.

Contacted Asurion. Received new phone the next day! Wasn't as "easy " to get the new phone working. Needed Tech help. Been having some issues with the new phone. Verizon tells me it is my email service and my email service tells me it is my phone service provider. Wish one would take responsibility and get it working the way it was.

I was helped quickly. The girl who help me was very knowledgeable and helpful. My phone arrived the next day as promised. I was so happy!!! I would definitely recommend my friends to use Asurion. Thank you so much for a great experience.

I like the fast response, and overnight delivery. The easy-to-use Internet asset. Also tracking information. The Internet to me the best way to make a claim and secure online ordering. I'm satisfied with your overall program of getting a replacement.

I was really pleased with the Asurion representative while calling about my broken phone. I can not remember her name, but she was polite and outstanding to speak to. When I did not understand something, she very nicely explained to me the process. I received my new phone on the day she told me. I completely messed up the postage paid label and gladly paid out of my pocket the cost to send it back. Thank you so much for professional and courteous representatives.

Great service and I will always recommend this type of service to friends and family members. It was fast and friendly service from top to bottom all the way. I contacted Asurion and they sent out the replacement device without any hassles, in return I sent my old device as well.

Asurion provided great service in replacing my cell phone when it was broken. My replacement phone was received in less than 24 hours. I will continue to use Asurion for my wireless phone protection and will recommend them to my friends and family.

Excellent service. The way we use our phones nowadays, we can't be without them. You guys made sure to get me my phone the next day! I only went like 18 hours without a phone. I feel that's amazing customer service. Some of my friends won't pay for the extra coverage, I feel it's well worth it! Thanks!

Phone damaged and was replaced immediately without delay. Everyone was very helpful and knew what they were doing. Received phone the next day with very good instructions on how to deactivate old phone and activate new phone. Good to know that this plan works.

While flying out of state to get to a dying relative the phone was either lost (highly unlikely) or stolen while getting off an airplane. Had it when we landed, it was gone 5 minutes later when I went to the restroom in the airport. A new phone was delivered the next day to the residence where I was staying at the time I was told it would be delivered. Great service during a very trying time. Thank you.

Could provide more help on how to install SIM card. I had to go to YouTube for help and this box requires way too many letters. So I am about Ron give up on sending this, not sure if anyone reads this but I will end that my phone was delivered within 24 hours and it was a replacement.

My son's phone broke earlier in the year. I paid the $20 copay and the phone was sent. When it broke this week they tell me the copay has gone up 150%. I will not be getting any better quality of phone, so why?

My wife accidentally dropped her phone, and her screen totally cracked. I contacted Asurion (which I was paying thru Verizon), and they sent out a replacement phone that arrived the next day. Overall, it was a good experience. To me, it was worth paying for the insurance.

My wife dropped her phone in the sink one day and the next after communication with Asurion the next day a hassle free replacement! Couldn't be more satisfied!! Will keep all my devices insured with them and pass along the outstanding customer service I have received!!

The application process was simple and easy to follow. The representative's customer service skills were very professional and she had a courteous demeanor. The whole filing process went absolutely well. The replacement phone was shipped the same day and I hope to receive the phone on the next day.

Such a feeling of relief to have things resolved so quickly! So glad to have had Asurion. Hoped the phone would turn up. Glad when the replacement arrived that the process was as easy to navigate as it was. Thanks!

New tablet arrived in just 2 days. Only problem was transferring info to new tablet. Couldn't get old tablet to hold charge long enough to transfer data. Finally had to just give up and send tablet back to your company in the supplied shipping bag.

Quick & easy, and got my new phone within the scheduled time, and it was free to send my old one back! When I ran into a snag I was able to contact Customer Support right away and they helped fix the problem right away!

The service provided was very good. We were very satisfied with the way the claimed was handled. The turnaround for replacing the phone was very convenient. To receive the item in the mail and simple mail back the damage item fit into our tight schedule.

Very fast replacement, works great - I would have appreciated confirmation when ours was received by Asurion, I was a little worried as the tracking I had didn't seem to work until the phone was delivered. But overall very pleased!

The Asurion rep was very helpful, professional and sympathetic to my situation. She was also quick and efficient. A new phone arrived within 48 hours of submitting my claim. I would recommend Asurion based on my experience. Thank you for your assistance.

I lost my phone while travelling in Vienna Austria. I made a phone call, a follow-up e-mail and I was on track for my replacement. I am sure I could have done the claim with just the online service but I had questions about delivery. My replacement phone was waiting for me at my house when I returned. That's all I could ask for from Asurion.

Very helpful and courteous to my daughter who contacted you after my wreck. My screen was cracked and no questions about replacing it. I am very glad I had that insurance and peace of mind especially after totaling my car.

You always take good care of me and get me taken care of quickly. It's never a hassle and always comes when you say the next day. I like that you can now make a claim 3 times instead of 2. With a teenager that is awesome for our family. I also appreciate what nice phone we receive to replace the broken one. Thank you. Keep up the good work.

Lost phone request - I had called and my experience compared to the last time was pleasing. The lady I talked to was kind, understanding and took her time to explain to me my responsibility to make my experience less stressful. I did not get her name and I would like to say thanks for her professionalism.

It was speedy and the phone actually worked better than the previous phone I had before it was dropped. The other had software issues. This one is perfect. It doesn't have any software issues and I'm happy that both problems with the phone is fixed.

The system is too complicated and took to long to get my replacement device (5 Days). That is unacceptable to me. I have used your service for many years and this time was by far the worst experience. You should just submit the former and the verification online without having to fax any information.

I lost my phone and had to get a new one. I contacted Asurion and the customer service was excellent. The process was simple and I was walked through the process and was told what to expect to receive the replacement. I found it very helpful and tracked the package and received emails throughout the process. Asurion sent me pre-paid labels and everything was easy to understand!

I would definitely recommend this to anyone. Shipping is super quick. And the price reasonable. My son (the one that had his phone broken) is autistic and relies a lot on his device. He was devastated. Thanks to Asurion it got taken care of the right way.

I had liquid damage to my phone that prevented it from working properly. I processed my claim on-line. The process for getting my phone replaced was fast and easy. I had my new phone in 2 days. Would highly recommend to anyone with a smart phone.

Getting the phone replaced was easy, dealing with customer service was pleasant, they are very professional. Received the phone the following day. Would highly recommend this company to anyone who asked me. When we get new phones will insure them again.

A job well done! Very professional staff and pretty resourceful I must say! They were upbeat, and ready for the heat. Not once did they have anything but a positive attitude that's a must. Overall very proactive. I can't find anything to complain to say about Asurion! Excellent service!

My lost cellphone was easily replaced, and Asurion also covered a belt clip. The Asurion representatives were very courteous and helpful. We have Asurion coverage on all the cellphones for our family. I would definitely recommend everyone have Asurion coverage.

We appreciated how easy and fast it was to have our iPad replaced after our original iPad stopped working. The insurance plan through Verizon certainly is worth the small monthly expense. Thanks you for the efficient and economical replacement of our device!

Your customer service was excellent and I thank you. My daughter's phone broke and we received a damaged replacement, then another damaged replacement, so finally you sent a brand new iPhone 6s. It's working just fine and again. Thank you for your great customer service.

This phone ordeal has been a nightmare. They were quick to withdraw money from the bank account but I have to wait for the warehouse to scan the phone back and wait for 10 days after that to get my 175 back. This is crazy!!!