Asurion Reviews

They have quick response and great service. I actually had two claims back to back and both were serviced extremely well. I had responses back promptly and my new phone arrived exactly on time. Instructions on setting up the new phone were easy to follow and complete. Worth every penny I pay for the insurance.

Asurion replaced my daughters iPhones quickly and sent the phones in great condition. Thanks for prompt response. You made my daughters very happy. I continue to use your insurance because cell phones and teenagers are expensive.

The representative was caring, efficient and personable. We got our new phone the next day. The time on the phone was short. The representative was respectful and professional. We were happy with the service. We will recommend Asurion to friends and family.

I was quite satisfied with services of Asurion. They did what they said as far as when they shipping, time of arrival, and what to do once I receive the product (Cell Phone, 6s plus). The product was wrapped and well taken care of, as far as I received, from UPS ground. Thanks.

The experience wasn't bad at all, although there were issues with the first replacement phone. The first phone was slightly defective having the same issue as the phone I originally sent for a claim. The person who assisted me did a very great job assisting in a new replacement. Phone came in an orderly time and all is well.

Dropped my phone and broke the screen so it was unusable. I went online and filled out the claim and I had a replacement the next day. I couldn't have asked for a quicker response. The instructions were clear and the process was easy. Well done!

Cracked screen phone needed replacing: The website was very simple to use and when I had a question, the chat feature worked easily. The representative was very helpful in explaining the differences in the phones. Got my new phone in one day. Excellent experience and would recommend it to friends.

Thank you so much for allowing customers to use Asurion as insurance for our phones. My phone was broke at work and was replaced in the time you said it would be. I do business on my phone so that was very important to me. Thank you.

My initial anxiety was quickly removed. Thanks to a prompt and thoroughly accommodative experience that delivered service as it was advertised. Within the past two weeks I have already recommended this company to others.

Samsung Galaxy S7 Edge Phone is brand new and practically flawless! Couldn't be happier! All they ask for in return is the cell phone and the battery and shipped me a brand new box with a charger and headphones. Phone fired right up and I was able to keep my number! Definitely recommend!

Bought total protection through Verizon and needed to replace Note 4 after dropping in water. Received replacement Note 4 quickly however phone will not charge using charging port. Called Asurion and was told they no longer have the Note 4. Was offered the Note 5 but on backorder for 5-7 days. It's now been over a month and still no phone and no estimated time when available. They suggested I find an old phone and activate it until phone becomes available. I paid $10.00 monthly for total protection for more than a year and another $150.00 deductible for a non-working phone. Not a happy customer!!!

I am very pleased with Asurion and how fast they handled my claim. Thank you Asurion for your continued services and wonderful staff, they are very polite and knowledgeable...and for the quick response. I understand totally why I pay insurance on my cellular devices.

At first I was sent a refurbished phone. The battery only lasted for four hours. Called and complained and was sent a new phone. Really think they should have sent me a new phone to start with considering I had an $800 phone. Was just happy to get the situation resolved. Was very unhappy at first. New phone made me completely satisfied.

The process to file a claim and replace my phone was simple. Asurion's customer service was friendly and courteous. We received a brand new phone within a couple days. They supplied a self addressed, stamped envelope for return of the broken phone... It was a pleasant surprise to have the replacement process be uncomplicated. I recommend Asurion's phone protection plan.

Asurion is probably the best, the easiest and the nicest company I've ever dealt with. The person that I spoke with was unbelievably courteous, polite, and very respectful. They answered every question that I had and explained everything I didn't understand. I've been telling and even getting my family and friends to get this insurance on all their phones. I would like to thank the person that helped me out and to thank the company for having this service. I am very very grateful. Thank you so so much. If it wasn't for you guys I'd still have a defective phone. Thanks again for your services.

My phone was lost. When I called for a replacement, customer service was cordial and responded to all my concerns. The shipment was quick and I got my replacement the next day. I would recommend to my friend to protect their phone with Asurion.

Very quick and easy!! Replacement phone arrive in the time frame I was given. Instructions on how to return the damaged phone were easy to follow and the instructions for activating the new phone were just as easy. I would highly recommend this service for anyone with a mobile phone.

Awesome service. Had the phone in record time. Was easy to fill out the claim!! Worked with an agent that led me through everything. My replacement phone was the same model and color as my previous phone!! No problems whatsoever.

The customer service rep was very helpful when I needed to get a replacement phone for my son and we received it within 24 hours. The return process for the other phone as very easy. I was pleased that the turnaround time was so quick. Thanks for your help on this.

I was very happy and pleased with the speed my claim was processed in. I would recommend this insurance coverage to other friends I know. The representative I spoke with were nice and helpful. They were able to answer all my questions and walk me through the claim process.

My existing phone could no longer take a charge so the Verizon personal helped me make a claim. Some information was lost in the transfer and I'm not sure this refurbished phone is 100% but the transaction was completed in a few days and the inconvenience was moderate.

The service was fast and efficient with great support by phone. From start to finish the associate was professional and informative. We had used this service before years ago and to me the quality of it has remained excellent. I hope we won't necessarily need the service again but if I do, feel confident all will be well.

I was very satisfied with the service I received from you and will hopefully continue working with you. I was very pleased to receive my phone the very next and I was kinda surprised that I did since it took a week for my husband's phone to get here when he had it overnighted.

I returned my daughter's phone which was originally replaced but was having technical difficulties connecting to wifi. I spoke with Asurion customer representative and they quickly and hassle free replaced the phone. I was pleasantly surprised on the response time. Thank you for your help.

New phone was received the following day and stolen phone was disabled. The entire process was painless and efficient. After calling my server they told me to call Asurion. I told them my phone was stolen and they took care of everything else.

Thanks for your wonderful help. I bought a phone for my brother and he come to me because his phone would not charge. He is disable and it very important he has a way to call me. He received his phone the next day. He had problems starting phone up but y'all helped us. Thanks again.

I think the deductible is getting ridiculous. Your service was unbelievably fast. I had my phone the next day but I think the deductible is about twice what it should be. I could handle longer time to receive my device for a lot less money out of my pocket.

Cracked a new iPhone screen the day I received my new phone. Asurion sent me a new one within 24 hours as promised. If you're someone like me who has ever lost and/or damaged a device, Asurion is the way to go. Fast, easy and reliable insurance coverage!

Great customer service. Received my replacement phone in 24 hours. I would highly recommend to anyone who has the misfortune of having to replace their phone for any reason. Great instructions on sending the broken phone back for credit. Needed no further instructions.

We are very satisfied with the service that Asurion has provided on the replacement of the phone. I would recommend Asurion insurance to anyone that would ask me about insurance for the mobile phone. Thank you very much for the assistance...

Samsung Galaxy S5 Phone wouldn't charge - replaced quickly, but the co-pay of $150 is a little much for a reconditioned 3 year old smartphone when a phone was sent back - I think if a phone is sent back (and will be reconditioned), a refund for the returned phone should be included (the phone was otherwise in excellent condition).

Fast and easy to do. Got our phone quicker than originally thought. Always have a good experience with this company. Thank you again for great services! We will be using this again. Hopefully not soon! Great customer service and easy directions to complete your transaction.

My phone matter was handled well. I thought my protection plan transferred with the replacement phone. Please confirm that I have protection with my replacement phone. Thank you very much. I will call Verizon to check that I have protection plan. It is very important to have.

It was Amazing and simple!!! My phone (Note5) broke and I got a new one as soon I got my money. When I ordered it arrived the next day!!! I love it!! It was worth it! I think the hardest part was ID and forms where I sign as a proof it's my phone... Scan it and upload it. But hey it was worth it!!!

Super quick and easy process. Love having protection like this!! Even when I had a little problem processing online on my own the customer service rep made sure I got all the help that I needed. Glad I have this to back me up at any and all times!!!

While I was very pleased with the speed of your replacement, I needed to go to a Verizon store to have the previous owners name removed from the phone. The phone (iPhone 6s) itself works wonderfully and looks brand new. I would recommend your insurance to my family and friends.

I was thrilled with the prompt service. The Replacement phone works great! Not sure if it was worth what I've paid over the past 3 years, but I think it was still cheaper than what a new phone would have cost.

Asurion Made everything easy to achieve a new phone and still be able to communicate. From the first phone call to report and make a claim to sending the phone back. Setup was Also easy of New phone. Would highly recommend especially people with expensive of children.

Pleased with everything. Got a replacement phone equal to the one I had. Great replacement time. Usually within 24 hours. Sometimes you get a new phone sometimes a reconditioned one. Employee's are very friendly and helpful. I would recommend the coverage.

Phone called answered right away and new phone ordered and sent for the next day. Phone call took total of 20 minutes. I would highly recommend having insurance for your phone. Copay was high but could have been worse (150.00). The receptionist was extremely knowledgeable with the entire procedure.

I left the Country Nov. 26, 2016. Used my phone to make/respond to three (3) phone calls. Then I called Verizon to suspend the Service. International phone calls were too expensive. They did. On January 22, 2017, When I called back Verizon to re-install the service back because I was coming back into the States. My iPhone was totally dead. Nothing would work. I called your office yesterday 01-27-17. Reported the problem. They say, they will send me a new phone. A big Inconvenience. I've been without a way to communicate since the beginning of December of 2016.

Fast and accurate service. All needs were met as well as ensuring that we received the device in a timely manner. Great customer service, very friendly. When dealing with the company all the work can be done online instead of having to stay on hold or talk to someone over the phone. It makes it so much easier to address issues online.

My phone was stolen at the mall and I went home and ordered a new one that night. It arrived when I woke up the next morning and I didn't have to go without a phone at all. Really good and easy experience.

I had to use insurance because the phone broke on the screen. I had the phone next day. I made the call to explain the situation and got satisfied when the phone was received. I'm definitely glad that's we have taken insurance out because you never know when something unexpected will happen.

Great job helping me my damaged product. Made it very easy with all the directions on how to get it done. Glad I purchased insurance that covered the damage product. Quick response with every part of my situation. Instructions were very easy and help me take care of getting a new product after returning the damaged product.

I recently had a mishap with my phone: it fell into the toilet!! I wasn't able to revive it so I went to Verizon & ordered a replacement. We were on our way to the beach but the service rep said it was no problem. He made sure all my info was protected in. The next day the new phone was delivered by FedEx at the beach.

I reported a lost phone. The claim process was smooth and hassle free. I got the new phone in 24 hours. No questions asked, no hidden fees/charges. Very satisfied. Will recommend to others. This is the best investment you can make on your phone.

Came fast and in great condition. The whole process was easy and great. My phone came just like new overnight with complete instructions for a seamless transition. My phone is great and I have not had any problems so far. I would recommend this service to anyone looking to replace their phone.

My phone screen was cracked, and the battery would not stay charged. Everything was done very well. The shipping on both ends. It was good in how you had the packaging set for the return. Never want to have use your service... however... Glad you were there to help.

The customer service rep was very helpful and the service was very efficient. The delivery occurred on time and the phone was replaced as described by representative. All issues were addressed by the rep over the phone. Would highly recommend to friends and family.

Asurion is an excellent insurance. I have an experience; my cell phone was damaged beyond repair, I did file the case at Verizon office while I am in travel status. I don't have access to personal cell phone and Asurion replace the device within the time frame by shipping a new device.

Good service, But Due to unavailable replacement google phone I waited almost 2 months. I did get the same recorded message every couple days saying you knew how important my phone was to me. Cruel. Thanks for getting me a phone back. Will use your service in future.

I am extremely satisfied with Asurion. Would definitely recommend everybody to use this company. Very quick response and got my replacement phone sooner than expected. Very easy to file your claim online, and Verizon website took me straight to the Asurion website.

Son's phone screen cracked - not sure why - and was no longer serviceable. We contacted Asurion the next day. New phone arrived within 2 days, after $100 deposit. The sales staff at Verizon didn't have any information about my deductible, or insurance policy at all - even though that's where I purchased said policy. Overall the process was relatively pain-free.

Phone was replaced but shortly afterwards the new phone started to mess up and was replaced within 24 hours. Great job on fixing the messed up phone with the new one and really, really great job on working with me to get the second new one in that works great.

It is nice that you are able to send a second return envelope since my husband lost the first. The online registration was very challenging. It took several tries to just submit my request because the system would take it. Much prefer to speak with someone.

My Samsung Galaxy Note 5 phone screen cracked. Verizon would not cover it under warranty, so I had to file a claim with Asurion. The service was great and phone was received the very next day. Only issue was Asurion said there was no more Note 5s being made so they had to ship me the Galaxy 6 edge. I do not care for that model and I had no case or accessories for the phone.

Very easy and fast transaction. Went smooth and I am very happy with the result. No ifs, ands, or buts. My new phone was on its way to me. And best of all- I have an upgraded version of my old one. Thank you.

Good experience. Received phone replacement next day as promised. Returned old device in box received and so far happy with the device I received as replacement. Would use this service again in the future. Good to know you have this to cover yourself when you need quick turnaround replacement phone.

Very pleased and satisfied with getting my replacement phone so fast! I couldn't be happier with how awesome and easy it was to deal with Asurion. They took care of my needs very quickly and in a prompt and respectful manner.

They tell you that the phone should be like new... Well mine had a spot up at top left corner of screen, a lot of apps keep shutting down unexpectedly every day, and the battery doesn't hold no kind of charge... So apparently the phones aren't like new like they advertise.

Easiest insurance claim I've ever had! Thank you! This was the best insurance experience I've had! Thank you! If no one has Asurion... you should have it! It takes very good care of you. My phone peeled, what phone screen peels?!? And they took care of me. Easily!

Process was easy. New phone arrived the next day. Happy teenager, happy mom! Shocking how quickly the new, fancy iPhones break. So glad I have insurance. The only thing that would make this better would be if the new replacement phone were free.

My son only had his phone for 1 hour... Didn't even get his protector on, when he dropped it and shattered screen! I was relieved to know we had insurance. Easy to do and quick. The online form was easy to complete. Fast service too. Thank you!

I broke my phone after falling down the stairs. I called Asurion that evening. They were very nice & helpful. I completed my claim online, & had my perfect new replacement phone the next day by 6 pm. I was very impressed & grateful for the quick, easy service.

The replacement was conveniently fast and very expensive. I received a phone that had a screen replacement and was obvious about it. In the sunlight it can be seen. The turnaround on the replacement was fast but the screen job on the replacement phone was ridiculous.

Fast service made for easy replacement. Slight confusion on returned phone that we were not able to clear from iCloud. Thankfully Asurion's team waived the huge charge that comes if you can't clear the phone as Verizon had not even been able to do it either.

You guys really do good work. Quick, fast and accurate information. You were able to send a replacement padded envelope for the one that was misplaced. Answered all questions ask about the policy, time it needed to be returned. Just a great experience.

Although the service representative was polite and helpful the fact is the phones I received were defective. The first replacement would not charge on its own charger, it's kept being glitchy, and then it stopped reading my SIM card. The second phone was also reconditioned. I have canceled my insurance and purchased a new phone. Paying for insurance was a waste of money and time.

The only reason I put Fair is because my return phone could not be turned on. I did find my iPhone on my computer with help from an Apple employee. Then I get an email from Asurion saying I didn't do it. I emailed back stating I had and computer states removed.

Easy to use, fast delivery, clear instructions, online form friendly. I've had bad luck with breaking and losing my phones and Asurion has always come through for me like a charm. I have a peace of mind knowing I can use them very easily and they will come through.

Complete transaction for my claim was completed online. Replacement phone arrived the next day. Everything was easy for the reporting process. Returning the phone was easy, however, the USPS did not properly report delivery of the returned phone. If I had this to do over again I would purchase USPS insurance on the return.

Lost my phone in Mexico, I think somehow it went overboard!!!! Could not find using find my iPhone!!! Contacted Asurion, filled out their forms (easy) and submitted them, no unreasonable questions asked. They sent out a new phone right away!!! Very happy with their level of service!!!

Replacement claim for broken droid turbo 2 - Website was easy to use - only slightly confusing (part toward end about sim cards). Brevity was appreciated. Phone arrived at my front door almost before I hit 'submit'. Surprisingly for me, a very pleasant experience from end to end.

I received a new phone within 24 hours from when reported as promised. I didn't report until a Monday evening since I was still hoping my phone would dry out. I received a new phone Wednesday morning. Everything worked perfectly. First time I've ever had to do this but it was fabulous! Great job!

I recently fell on the ice and smashed my phone. I sent in my phone to Asurion and received a replacement within days. So thankful to have the insurance or I would have been paying $800! Would recommend the service. With the cost of cell phones it pays to buy the insurance.

Everything went without a hitch, except the sim card wouldn't work. Had to take it to Verizon here for a different one. Other than that everything got here on time. I have 5 phones insured through you. The deductible seems a little high to Me though. Thanks.

Everything was great, from beginning to end! I love dealing with Asurion. It's easy, in 3 easy steps and you're done. What I love is they ship the next day! I don't think anyone can beat that. Keep up the good work Asurion Team.

My daughter dropped her phone and the screen shattered. She was so upset. We received our replacement phone within 24 hours. My daughter was so happy! Thank you Asurion for taking care of this so quickly. I am so glad we have insurance on the phone.

The service was quick. Replacement phone was at my office by the next day. The instructions were clear and within fifteen minutes it was as if nothing happened. I rely on my phone heavily and my stress level was through the roof. I would give them a 6 out of 5 stars. The protection is worth every penny.

Thank you for giving me a new phone and not a refurbished one like other insurance companies! The turnaround time was good too, to that we say thanks as well! I would definitely recommend you to anyone who ask about your services because you are nice.

Got everything handled in a very quick manner. Thank you very much. I was able to receive my new device the next business day. Process was nice and simple. Didn't go through any hassle trying to complete the claim. Was able to get a brand new device.

My son fell off of a ladder while at work. His iPhone was in his pocket. Despite the safety case, the screen shattered. I submitted the claim. The service was prompt and we had the phone the following day. Very pleased with the experience and ease of replacement.

I was very sad that I lost my iPhone at the mall. I submitted a quest online to replace my iPhone and the replacement service was very fast and GREAT. I'm very pleased with the service I received. I will recommend the service to my family members and friends.

I received an excellent brand new replacement phone in very quick process. I received the new phone in 2 days and the replacement procedure was fast and easy. My previous phone had a shattered screen, so the deductible was well worth it. Replacing the screen would have cost more.

Somebody stole my iphone 7 plus in costco and same day I wrote to Asurion company about my issue. Thanks God, they took care of my issue as fast as possible and I received my phone back within 10 days. Thats why, I would like to say thank you for their help.

Very pleased with the timely manner in which my phone got replaced... the rep was very helpful and nice. I am so glad I had insurance on my phone. I saved at least 400 dollars. I would recommend this insurance to my friends. I like my refurbished phone... it works great. Thank you so very much.

I could not believe that I had my phone the next morning after calling the evening before. You guys rock!!! I have already recommended my friends and family... they told me that they will be checking into your company. Keep up the good work!

I called you folks and within 24 hrs I had a new phone. I had Verizon set it up, a new case, transferred all info from a previous phone. My insurance saved my ass... I would recommend your service to my friends. Thanks guys. Not much else I can say about your great service.

I made the claim online and then received new tablet in just two days. I then sent the old tablet back in prepaid envelope that was provided. The process was easy to follow and hassle free. I would recommend this coverage to family and friends.

So impressed. I dreaded it upfront thinking it would be a pain to get through and difficult to deal with. All of the customer service reps I dealt with were great! It was easy and painless and I was very happy with it. Thanks so much!

My Samsung Note II was damaged and replaced by a Note III. I am very pleased with the service I received from Asurion. The phone arrived a day before the promised date. I am even more excited about the replacement phone. I will recommend this insurance company to family, friends, and acquaintances.

Asurion did an excellent job replacing my iPhone which was broken. The process was very simple and I received my replacement phone the very next day. I definitely recommend Asurion insurance! The process was simple, fast, and I received my replacement device no questions asked.

My only real criticism is that when I provided the date the item was lost on was incorrect my claim was instantly denied without a real clear explanation as to how I could correct the info given. The denial page was very generalized and uninformative.

Great job getting me my new phone after I destroyed mine. Minimal inconvenience and everyone was super helpful. I am very pleased with my new device and lost nothing. I definitely think the insurance is worth having. I highly recommend it.

Asurion made the process of replacing our phone so easy and stress free. I was very satisfied and thankful I was a customer. My daughter was in another country when her phone was taken. She was so upset but the entire process was handled very quickly. We received a new phone in 24 hours, thank you.

The screen protector was not applied properly on the phone screen and immediately peeled off. The screen was not cleaned properly before installing therefore I had to purchase one and get it installed. Otherwise your overall role in replacing a damaged phone is Flawless.

Thanks for the great customer service from start to finish. Your professionalism was very appreciated - you all were friendly, helpful & quick. The packaging and instructions were easy to follow in completing the order and especially in shipping the phone back. Thanks again!

Replaced my son's Google pixel with a brand new phone. My son cracked the screen after only a month, kind of a freak accident. Not impressed that the pixel cracked too easy. Gorilla glass? But good thing we had the phone covered by Asurion! They respond very quickly despite the Pixel being in such high demand.

Son lost while traveling across country. We needed to get the phone replaced. Got new phone with small fee sent to son where he was vice our house which allowed us to continue communication. Whole system was easy to use and the rep was very helpful and kind. I very much appreciate it.

My phone was stolen. I filed a police report then notified Verizon and then Asurion. My new phone arrived in less than 24 hours. Very pleased with the ease of getting my phone back and the helpfulness your staff gave. I would highly recommend your service.

Care and delivery was excellent. The time I spent on the phone could have been a little more easier. The initial associate was difficult to deal with but the supervisor was able to take care of my needs and I was exceptionally grateful.

Asurion reps were very courteous and well knowledgeable. The time it took was excellent along with packing of new replacement. The Verizon store that assisted was very surprised at the way the package was prepared. I truly would recommend to any users that insurance is a must for protection of smart intelligence.

Getting my replacement phone was no hassle and very fast. I love the online process of just a few questions and boom! That sucker was in the mail. Also, even easier is the returning of the broken phone (if it's still in your possession). They are also very fair about return time for the phone before charging your account. The only bummer is for a $200 deductible the refurbed screen is much less of a quality than my original and gives the oil slick rainbow effect while also isn't very touch responsive on my "edges" of the screen. Also the camera has a large chunk missing on the back of the phone. Overall, a good experience!

Asurion was easy and pleasant to work with. They provided a replacement phone quickly as they promised. I had no problems or complaints whatsoever. I have no problem recommending them as they do exactly what they say they will do and do it in a friendly and prompt manner.

Damaged my phone unexpectedly one night... Immediately made a claim with Asurion... 24 hrs later they sent me my replacement phone! The process was really simple and convenient! I returned my phone in the prepaid package sent! Thanks so much!

I've had to file a few claims with Asurion over the years, and they never disappoint. I've always got my device in a very timely fashion, and have never had any issues using Asurion. I would highly recommend them to anyone for their insurance claims! A++.

Very great customer service. Knowledgeable and the process was simple. Thanks! The customer service rep explained everything to me. She told me when to expect my new device. The instructions were simple to follow once I received the return kit.

I would recommend to all my family's member, and to all of my friends about Asurion! This is an affordable insurance for phone user! It's super fast and simple to file a claim for the lost and stolen phone. Customer support is very knowledge, helpful and accurate! Thank You!

Copay has been increased 100%. It now rivals cost to just buy new phone... replacement is a refurbished phone that can barely hold a charge on standby for half a day... I don't plan on ever using service again. I'm already stuck saving to replace a phone; I just paid 200 for through copay. Another company that use to provide a great service falling victim to the greed machine. Save your copay for a new phone.

I sent an old Cracked 32 GB iPad and you guys sent me a beautiful 12.9 inch iPad Pro with 128 gbs. This is fabulous since I work with severely handicapped students & the bigger the icons the better! I use this iPad extensively think my students and now they're rushing over to see it on its bigger and better screen.

This is the second claim I have had with Asurion and they are fabulous! Just like before, it was a no hassle experience with quick and polite service. Calling them is a breeze. I would recommend them to anyone with children on their phone plans!

My son lost his phone during the holiday season and we received the replacement the next business day after reporting the claim. Filing the claim was extremely easy and user-friendly. I would definitely recommend buying insurance for any mobile device.

I lost my phone late evening on Christmas. It's one of those things where I was glad I had insurance. I filed a claim with Asurion online and the process was simple. I needed a new phone quickly, and Asurion didn't disappoint. Happy with their service!

We had great service from Asurion. Once we contacted Asurion they got right on it and helped us resolve the problem. As a matter of fact they went out of their way to resolve the problem. We did not get great service from Verizon to help us resolve our problem. Verizon did not seem to care if our problem got resolved.

It was very convenient to file our claim on-line. We filed our a claim on Christmas Day. Because it was the holidays my daughter did not want to be without her phone for any length of time and we received the new phone very quickly. Wouldn't change a thing about our experience.

The phone arrived quickly (as in the next day) and I was able to get the new phone up and running. I use my phone for work so it was extremely important to have a working phone asap. I will definitely buy Asurion insurance with all my phones in the future.

When my cell phone just quit working, I thought it would be a while before getting a replacement, and I thought it would probably cost me to get it up and running again, but I was pleasantly surprised to get a replacement within 24 hours. Nice Job ASURION!

Excellent service, supportive, responsive, prompt, very helpful. Highest rating. Your people went above and beyond and did a surprisingly good job. Bravo! The replacement phone worked works beautifully. I wish Asurion insured everything. When I was initially unhappy with the proposed resolution of my claim, Asurion did everything they could to satisfy my expectations. I couldn't ask for more sincere, effective and prompt accommodation.

Had a broken screen that transformed my Galaxy S7 into a paperweight. My claim was handled swiftly and without any hassle. I really like how quickly my replacement phone arrived. The process for sending the broken unit back couldn't have been easier. The prepaid padded mailer was super convenient - dropped in the first mailbox I saw.

The service I received was excellent, the customer service reps were very helpful and kind, willing to assist in anything needed. The phone was on time when stated and it works excellent. I have no complaint whatsoever. I would recommend to anyone.

My daughter left her phone on a city bus, and called me that morning. I went down to Verizon and the customer service representatives walked me through the process and 3 days later, she had her new phone! Needless to say, I was extremely happy to have put insurance on the first phone when we first bought it.

My lost iPhone 7 was replaced in two business days. I have used them for years and they always expedite claims quickly and efficiently with little hassle. Asurion comes through. I would highly recommend this insurance service.

It shouldn't matter but I am a 20+ year customer of Sprint and have had Asurion since day one with all 5 lines. 1 of those lines are used for online business sales chat only so for the last 18 months I've never used this phone for a voice call. Anyway phone screen cracked. Called to file claim and was turned down because I had not made a voice call in the last 90 days. Now not even my Sprint rep who sells me my phones nor any rep from Sprint was aware of this rule. I have an iPad that I don't use much that I guess would not be covered even though I was paying my bill for the line plus insurance so I have been ineligible for one year and six months. My iPad has not been turned on for several months and is not covered. I also have an older mother who uses her phone once every 6 months which makes that phone insurance worthless. Now I've been paying approx 13 per month for each line.

Very pleased with the claim process. Everything was so easy. Had the new phone sooner than expected. Highly recommend Asurion for any issues that you have with your mobile device. Will continue to use this company for all my needs.

The service was very prompt and accurate. Delivery was timely as promised. It is worth having Asurion. I would definitely recommend to friends and family. Also the online website service is very user friendly and easy. Thanks for the excellent service.

It was a very pleasant experience, even though my phone was busted, and could not answer any text messages or phone calls. Phone still worked but screen was black, due to the LCD so being broken. Still rang for incoming calls and text no screen.

I was very happy with the quickness of replace the defective Samsung Galaxy S7. I do believe that paying for insurance on the phone and having a $200 deposit is kind of bs. Especially when Samsung is having problems with their phones overheating and blowing up (Which mine overheated and started strobing uncontrollably until the battery died). Other than that I loved quickness and the knowledge of the gentleman I talked to.

Even though the first replacement was defective, your good people sent another overnight. It is working perfectly. Thank you and your wonderful customer service. These days it is customer service and quick response time that makes people come back and use the same services. We are very pleased.

The representatives who helped me after I filed my claim was extremely helpful in resolving the issue with getting the replacement phone shipped to us before we needed to fly out of town. I filed the claim but after two days of no response I called the 800 number. The online system is not very user friendly.

Fabulous phone replacement service - I'm very impressed. My 19 year old son was alone in Ireland and dropped his phone in a toilet. Asurion was so efficient and shipped him a new phone after a very short set of questions. I was so relieved and pleased. Worth every penny, actually a great deal in retrospect. They overnight shipped the phone which would've been super expensive for me.

I love the way Asurion handled the situation and they reacted very fast. It took only one day to get my new phone. Customer service was great also. This is the second time that I used Asurion and I'm complete satisfied with the service they provided.

When my phone got ran over right before Christmas, I thought I would be without a phone for a couple weeks. I made my claim Sunday night and had my new phone at my house Tuesday morning. They were prompt and the online claim service is easy to use.

I had only good experience with dealing with everyone. Everyone was very friendly and understand to my needs. My replacement was shipped to me the next day. I would highly recommend your services in the future. I appreciated everyone attention to how person is feeling after having an accident with their phone.

I never bought insurance on my devices before but am so glad I did! On my first night in Paris, my brand new iPhone 7 Plus was stolen! While they couldn't send me a replacement in Europe, my new phone was waiting for me when I got home. Very satisfied with the prompt service.

I was pleased with the prompt service in replacing my damaged phone. I actually had to have the phone I received replaced because of a malfunction and your staff was prompt, courteous, and efficient in taking care of that issue. Thank you!

My son dropped his new (a few months) Samsung 7 and the screen shattered despite the protective case it was in--just hit the right spot. Replacement was quick and pretty easy. However, the $200 deductible seems steep given what we pay on a monthly basis for the insurance.

I was happy with my replacement phone. I went to the store and the next two days I had my replacement phone. Had a little mix up with how to set it up, but once that was over everything else went smooth. No issues with turning it in either. All I had to do is show the phone and they checked it out. Thanks.

I damaged my phone over a holiday weekend and was thrilled to receive my replacement a day earlier than promised. It was simple to set up from the directions provided in the packaging, and simple to mail back my damaged phone at no cost. Thanks, Asurion.

After losing my phone Asurion quickly and speedily got me the new one phone that my insurance covered. Filling out the information was quick and easy. I have used Asurion's services in the past and have had great and speedy service using it then as well.

My claim was handled in a timely and professional manner - thank you. I'm sure glad I purchased the insurance when I purchased the phone. I wish I could have received a follow-up message from the company when the returned phone was received.

Took very good care of me and was prompted in getting me a replacement. It came a day earlier than what they told me. It was easy to mail back the old phone. My phone was easy switch on my account and got it all set up in no time. I would recommend them to anyone.

I was very happy with our Asurion experience! Our phone was replaced the next day. I was very impressed with the polite customer service, speedy replacement, and overall quality. I have recommended your company to my friends and family. Thank you!

A year ago, I purchased a Brigadier smartphone from Verizon and took out insurance on the phone. Three days ago, I dropped my phone in my yard. Before I found it, my dog found it and chewed it up. I contacted my Verizon store where I purchased the phone. A very nice young man explained my option and provided the phone number of Asurion, the company that insured the phone. My options were I could pay off the balance owed on the phone, $257, and buy a new phone or file a claim with Asurion for a replacement phone.

Very efficient and professional. My claim was handled very quickly and professionally. The customer service representative was very helpful and courteous. I will certainly recommend Asurion services to other friends of mine. Thank you so much for all the help.

I have 0 complaints. The service was quick, friendly, and accurate. From phone call to phone delivery, every aspect of the experience was positive. I'm really glad that I had insurance and that my claim was handled so professionally. Kudos to Asurion for making a negative experience a positive one!

When my husband had his phone stolen while traveling for the holidays, it was quick and easy to get a replacement. Other than having to pay the deductible, it was a smooth process. I gave three stars because I think it is absurd that we had to pay a deductible when it wasn't our/his fault that something happened to the phone.

The agent I spoke with on the phone was very helpful and courteous. I had my replacement phone within hours of filing the claim. The package came with everything I needed to get my new phone up and running including detailed instructions as to how to transfer my information and my data. I would recommend this service to anyone.

I did not expect to receive my replacement phone in a timely manner during the Christmas season due to high parcel delivery but Asurion delivered via UPS within 24 hours after submitting my request for replacement. Thank you very much. Excellent service.

I placed my claim one day and received my phone the next, just as I was promised, despite it being Christmas Eve. Very much appreciate that! I was going out of town the 25th and had to have my cell phone. Perfect timing!

Very happy with the quick turn around and friendly support. The woman who contacted me to ask if the old handset had been returned yet was very polite and knowledgeable. I wish all businesses were as easy to work with as ASURION. I would definitely give ASURION an A+. Thank you!

During the holidays my S7 edge was stolen. By the next day they sent me another phone. Well that phone could not activate then I waited after Christmas. I went back since they sent a phone that couldn't be activated. They bought a brand new zS7edge right from Verizon for me.

I received my new phone Christmas Eve and was shocked! Very happy. Although I kept receiving phone calls after that. They did not receive my phone and I could be charged an extra $300. I had already sent my phone back and was wondering why I was still receiving calls and it was unsettling.

My wife recently had an issue with her phone being either lost or stolen. We went to the Verizon store who quickly handled the required paperwork and within 24 hours her new phone was in her hands and operating. The service rendered was appreciated and the hassle level was very low.

l am very happy with customers service l got with them. l hope they always stay good and helpful with everything l need with the phone and l really your company. It is really nice to help people with phones and thank you for helping me with everything.

The whole process was easy to complete. Customer service was great. Got my new phone asap and activation of the new phone was also a breeze. Would definitely recommend using this service as a protection for your cellphone. Money well spent.

The process was quick and fairly easy. Great to have a return envelope to send back old phone in. My son was able to get the new phone working rather quickly. We would use this service again if needed. Thanks!

Everything was easy and timely. No complaints. Arrived in a timely manner. Was very pleased. Have used this insurance for many years. Wouldn't want to use another. Very friendly and answered any and all questions. I would recommend them to all friends.

Moto Droid Z Force - Received new phone and accessories. Shipping envelope process was easy and so far phone is working great. The customer service representative that helped me was great and online form was easy and straightforward. Overall great experience.

The transaction was easy and fast. Wish my deductible was less but other than that, everything else went very smoothly! Live chat help was great and received replace quickly! I would definitely recommend and I am glad I have this insurance on my other phone as well.

They are always very nice every time I've made a claim. After the 24 hrs and our claim was approved we received our phone the very next day which was Christmas eve. We were very happy even thru the holidays we got it so fast. We are very satisfied. Thank you.

Associate was mindful of my time, quick call to verify that my broken phone was going to be sent back. I had received a previous call to remind me to send it back, which I really did appreciate, great experience. They are always so quick and the online claim forms are easy to follow.

I had to file a claim at the busiest time of year for an iPhone 6 that was dropped and broken. The process was quick and easy. I received the new phone a day later. Instructions to activate and return the broken phone were clear and easy to follow. I appreciated the simplicity!

A while back I cracked my phone screen. Luckily I had replacement insurance with Asurion. The process was essentially painless. I filed my claim online and got my replacement phone the next day! In addition, they had clear instructions and packaging to send back my damaged device. Now I am enjoying my replacement phone and can once again take selfies. ;) I will definitely recommend phone insurance through Asurion for anyone with a smartphone!

Phone replacement went well. Not happy with the military type protector holder or case. Not sure what you call it. It didn't protect his phone. The lady I talked to was very helpful & pleasant to talk to.

I received nothing less than excellent service from the time I inquired about this claim, to when I received my device. I will definitely recommend Asurion to my friends and family, and will continue to use Asurion for my claim needs. Thank you Asurion for the perfect service.

I was involved in an incident and my iPhone was damaged. I contacted Asurion online and in a few simple steps my replacement phone was on the way. My new phone arrived in like new condition and I returned my damaged phone to them in the box they provided with no issues. I would recommend them to anyone.

The ease of getting a replacement phone was amazing. Thank you for a painless process. From start to finish the process was simple and easy to understand. I would recommend a warranty for any phone. The cost of the warranty coverage is minimal considering the full retail price of a phone.

I was very satisfied with this service. We received the replacement phone within 24 hours. That gave us some time to back up the old phone to the computer. It made the transfer a lot easier! Thank you so much!

My existing iPhone lost its GPS. I was eligible for an upgrade but didn't want to get the current iPhone 7. Asurion sent a refurbished replacement. It also had an unexplained issue and was losing its connection with Verizon. They sent another that is operating trouble free so far. Each time the phone was sent out promptly. Thanks.

Your service has been out of the world. Your customer service is friendly and go beyond their means to make sure we're taken care of. I will always make sure all of my electronic are insured with you. Thank so much.

Overall a good experience getting a replacement iPhone 6 for my son. Customer service was helpful and friendly. The only negative was the threat of charging me $500 if I did not turn off the "Find My iPhone" feature before sending in the damaged device. Luckily, that did not happen. Thanks Guys!

My phone was lost/stolen and I immediately starting filling out the Asurion claim, but didn't finish it. I then received emails reminding me that I had not completed the form, with a request to contact them if I was having any difficulties with it, which I was. I did contact them, they helped me and were very courteous and the next day I got my phone. It was a great experience, stemming from a frustrating situation. Because of them, all was good in the end. Thank you!

I've never had a problem with Asurion. I've broken my phone at least twice that I can remember and I have gotten no hassle from the person taking my call. Plus fast replacement and great customer service. What more can you ask for!!! Thank You.

Was deliver in a timely manner and was very helpful with everything. Couldn't ask for a better insurance on the phone. Thank you for helping me through this tough time and giving my phone to me quick and easy. Thank you for everything. Have a good day.

The iphone was broken and could not power on any more, and as soon as I called they shipped us new one next day even was Saturday, again service was perfect. Thanks for replacing the broken iPhone last week. Thank you for excellent service and we will recommend you.

Thanks for such wonderful service. Customer service was extremely helpful. I received my phone within 24 hours. I would definitely like my phone to be insured by your service. If someone returns my other phone, what do I do with it. I have been a customer for many years and I will continue to use your service.

I recently had my phone stolen and got in contact with you guys and had my replacement in like 20 hours. It was no problem. Could be happier. You guys are awesome. Can't thank you guys enough. Kick ** 5 stars all day.

Your replacement process was efficient and easy to follow. It is definitely worth the monthly cost. We insure all our iPhones with Asurion and would recommend your plan to friends and family. Another plus to your coverage is that one device can be replaced more than once (or twice) within a calendar year. Returning the damaged device by mail is also helpful and convenient.

Broken screen, easy to go online and report issue. Replacement delivered next day. It was also convenient to mail back in pre addressed envelope. We appreciated the great service and urgency in which our claim was processed. I will definitely recommend to others.

Always pleased with your service... However, the new changes that make it more difficult to file a claim whilst the normal everyday tasks that we all have to deal with is definitely a pain. I advise a new solution to provide the same customer security, satisfaction, and claim service without the hassle and annoyance of the additional requirements deemed necessary without representation of reasoning. One wonders if it was loss on company's end or security of customers/client base...

This phone was a replacement & within 24 hours the volume was coming out of the mouth piece. It was replaced the next day & everything has been good since then. From what info that was on the 1st phone it was a refurbished phone. This phone is working correctly. Thank you for quick & accurate service.

You guys did a great job at delivering my daughter's phone so fast. She lost it around Christmas and you delivered it to her on Christmas Eve one day after she placed her order. It was so nice. Thank you so much.

I ordered my phone, received my new phone 2 days later. Activated it with no problems. I put my old phone in the mail, easy exchange. My new phone works just fine, I really appreciate the work you guys do over at Asurion. You all really do a great job.

I could not have been happier with the speed of service I received. I also could not believe they delivered on Christmas Eve. The customer service department was quick and nice. It only took one phone call to solve my problem.

I'm very happy my phone stopped charging 2 days before Christmas. I called about getting a replacement. Even though it was that close to a holiday I was told I would get my new phone in 24 hr. Sure enough I got it the day of Christmas Eve. I was very happy to be able to talk to my family on Christmas. Best services ever. The lady I talked to was very nice and helpful as well. Definitely will recommend. Thank you.

The associates were very helpful and made it easy to replace the broken device. They were very knowledgeable and provided additional information about the plan details. I hope I do not need to use the service again, but know if and when I do, it will be almost a pleasure.

Was pleased with the service though I thought 200 dollars was a lot for a phone that I had long enough to pay with my monthly insurance protection. I had my phone for 2 years before I needed the insurance. As far as everything else I was very happy.

I severely damaged my iPhone 7 just one month after purchasing it and was devastated! Thanks to investing in Asurion, its protection saved me money and further heartbreak of paying full price for a brand new phone. The representative gave me the comfort needed to know that a replacement phone would be back in my hands a couple days later. Fortunately, I held onto my iPhone 6 in the interim. Don't hesitate to pay the small, monthly premiums in Asurion. You won't regret it when needed the most.

The Iphone 6 does not hold a charge due to a software update which can only be completed through the Apple store. It would be nice if it came with the latest upgrade. Or the software was available through the Asurion website.

It is just awful service. I have been a customer with Sprint for over 16 years, and I always insure my phones. I used like Asurion, but on November I put a claim that I lost my iPhone 6 36GB, and they send me the wrong phone. They send me a iPhone plus 16GB. Since then, I have spend a total of 25 hours in the phone hours.

Contacted your office, explained the problem & within 24 hours I had a new phone. This happened just a few days before Christmas!! Never thought I would get a new phone that fast!! Asurion was courteous & handled my call expeditiously. It made my Christmas a very happy one instead of a painful experience! Thanks.

I used my phone for my business and I am very happy with the team, the way they work together to make sure I get a replacement phone as soon as possible. Thank you all so much for everything. I'm very happy.

Asurion did a great job with my phone. My new phone was overnighted to me with no extra charge. It was quick and easy to set up. It was also very easy to send them my broken phone. They provide very clear instructions. Thank you.

The process was so easy and fast. The phone came in the time promised. I would definitely recommend this to anyone. To return my device was just as easy. They provided the box and packaging for me along with the mailing labels.

Very impressive service. The response to my situation was great. I would recommend your company to everyone. It was a hassle free time to fix my problem. While it was a stressful free experience I hope I don't have to go through it again with that particular phone. That phone belongs to my wife who is on call from a large hospital and communication between her and the hospital is vital.

Great experience! I put in the first claim and was sent a defective device, called and spoke to manager and he sent me out a new phone and was very pleasant & professional. I would recommend to my friends and family. Thank you so much for all your help.

The customer service is absolutely wonderful and the new phone came so fast. Gotta be the best company ever. The deductible on the phone was a very reasonable price as well. I am a very satisfied customer. Thank you for your services Asurion.

The website was very easy to use allowing the claims process to be as painless as possible. The shipping was fast and convenient and returns were easy too! I would highly recommend getting phone insurance with this company to anyone.

The service was quick. I was able to get my phone the next day after my claim was filed. I just wish I could've gotten my original colored phone. The replacement was good though. I would recommend everybody to have insurance on their phone. More expensive to buy a new one, least expensive to pay for a replacement.