Asurion Reviews

I damage a lot of phones. A LOT. I'm thankful for Asurion's fast and easy process to get a replacement out to me. Thanks to Asurion I do not have to worry about losing, damaging, or my phone getting stolen.

Great service!!! Cell phone arrived before the delivery date. Was easy to start the new phone. Easy instructions and easy to follow. I was very happy with the service from the beginning of the process until the end. There was a small fee, but it was worth the quick service and response.

When my phone was stolen, Asurion was awesome AND super quick getting my new phone to me. I put in the claim at 6 pm and had my new phone to me by 4 the next day. Long story short, always get insurance.

You guys made it somewhat hard on me because my wallet was stolen with all ID at the same time so it took much longer to get my phone back. But all in all the reps were helpful and the very last guy I talked with who took my payment was very wonderful and not for him I would have lost my mind! Thank you.

I ran into several issues with replacement phones Asurion sent me. After going through to defective replacement phones which were not able to be activated due to their defects, Asurion took the initiative to send me a brand-new phone!!! Thank you for staying the course and helping me regain cellular access.

I was very happy with the service I received. It was quick & easy. I was unhappy that I could not get another Note 5 and that my replacement cost was so high. I did like the fact my phone was upgraded to the Samsung S7. I would recommend your service to others.

Service was friendly and fast. We had a return issue and got put on a waitlist but were kept informed. Very good customer service and the second phone is perfect. Call intake and information updates were consistent. Instructions were included and easy to understand and follow.

Asurion was great! We were on vacation when I blew up my phone with water. Within 24 hours My replacement phone was in my hands. It was delivered right to our vacation spot in Florida. Thanks to Asurion, my vacation was not ruined!

The agent was professional and shared options. It can be an intimidating process but he made it so much easier. He explained what to expect going forward and who and when to reach out. I now believe I can dig out of this financial hole that I have gotten myself in.

Replacement phone arrived as scheduled and works great! Turn around time was great! The plan worked really well for us. Completed the form online and when the phone arrived the instructions provided were easy to follow. Activated the phone, restored contacts and all is great!

I was skeptical because of the popularity of the new iPhone which fell off table and cracked/chipped screen. I received daily updates until a new phone became available. Since I knew how long it took to get this phone when I ordered originally, I was concerned I would not receive a new one. I knew they were on back order, and it would take awhile so the daily feedback saved me from constantly checking.

Outstanding! It was easy to file a claim and service was fast! Asurion made it easy to ship the old device. This has been the case every time I have used the service. The cost of replacing my damaged device was much less expensive than having it repaired locally.

My phone had water damage and when I called they told me what to do and I received a replacement the next day. I am pleased with the quick response but I am not pleased with the price I have to pay for the insurance.

The shipping was second to none. I made the claim on a Monday and had the phone by Tuesday. The service was great and the phone came with a charger even though my old one was still okay. So overall the service is great and will use them again if anything ever happens again.

Need iPhone replaced and received phone next day. Only had to pay 100$ compared to several hundred $$. Received phone and went to dealer to get set up. Phone was in mint condition. Would definitely use insurance again if another phone is needed.

Overall the service was excellent! Timely service. My only complaint would be the replacement cost. $200 for a used phone doesn't feel like insurance but more so buying a used phone. Shouldn't my phone be paid off thru Verzon if I purchased a $200.00 replacement (used) phone when the original phone was 600.00. What exactly is my premium paying for? The overnight delivery? Just my take on what insurance means to me being in the insurance business for 20 yrs. Great service time though. Any franchise opportunity? Sounds extremely profitable.

Great customer service. Replaced lost/stolen phone with excellent next day service. Immediate email sent to confirm my claim and follow up emails with tracking information and confirmed delivery. Easy to work with and easy to communicate with. Always willing to help and offer help.

Making an insurance claim and receiving a replacement phone was such a easy hassle free process. The service was extremely quick and the replacement device was of excellent quality. I have had no problems with his service and would recommend this insurance plan to friends.

Called in for replacement phone. Didn't even have to talk to an operator, was able to do everything digitally. Very easy payment process! I received my new phone in a timely manner, already set up to use. Didn't even have to go into the Verizon store. Mailed my old phone to them, and was finished. A simple as that!

Fast, accurate response. Excellent customer service. Nice people. Sent me exactly what was asked for. Even though the first phone I received had an issue with the touch screen, I would recommend your service to a friend. 2nd phone arrived asap.

Thank you! Fast response easy setup and simple return. My new phone was perfect and the old one taught me to get a case so that it won't happen again. I phone very very good to me and Asurion love me long time.

We had our phone stolen during a trip to Europe in November and was very concerned that we would not be covered. Great service. We actually had our replacement within 24 hours of making our claim! Highly recommend Asurion. The best investment I have made.

The process was simple and painless. It was the first time that I had to file a claim. I wasn't expecting a great experience. But I was wrong. The process was simple to initiate. Turn around time was much faster than I thought it would be. Awesome.

I called about my phone being 100% broken. The lady on the phone was very sweet and was able to help me with everything I needed in the such an easy, relieving way. My replacement phone came in less than 24 hours of me calling. Asurion is amazing!

The customer service rep was very courteous and took care of my problem efficiently and quickly. I had no problem getting through to speak to someone. Thank you for such good service! The delivery time was very efficient! I had my phone in no time.

Asurion sent me the new phone. I followed the simple directions. I sent it back in the package that was provided. I was able to track my package. I saw it made it. All good. Made life easy for me. Would recommend to a friend.

Prompt, efficient, easy and new phone in an instant. I have always been satisfied with the service for years now. Either via web or phone you get the same level of service every time. I have been a customer for over ten years.

Phone was broken because of water damaged. I got a replacement within 24 hours. Got a refurbished phone but works fine so far. Only thing is I think when you pay all this money it should be a new phone. I'm happy with my experience this time.

iPhone 6 had irreparable water damage. Claim was handled efficiently and quickly. Initial phone contact clearly explained the process and the timetable for the process was met as presented. Returning the damaged phone was easy as well. The new phone was up and running within 60 hours of the initial contact.

My daughter got her first e changed phone, not even 2 weeks later her phone stop working. A customer service rep exchanged the phone with no hassles! Praise to Asurion from the initial call to receiving the phone. I stand behind this insurance plan. Well worth its money.

It's always a pain to have to replace your phone due to such high deductibles, but at least they make sure you to get your phone fast, and if they don't have your phone then they upgrade you to the next version or give you an option!

We have had our phones insured for screen protection. Accidentally dropped phone causing screen to no longer display anything. Called Asurion & got a brand new phone within 24 hours. Couldn't be more pleased. Continue our insurance on our phones because it is more than worth it.

So far the phone has been fine, but I was disappointed to see in very small print on the phone that it was a "reconditioned phone." I certainly hope that it is as good as a brand new one. I still have no answer to my question: -- Does the policy protect my replacement phone? To guard against future water damage I have purchased a "Life Proof" case - which I like very much.

i6 had a cracked sceen. The return process was fast and easy and I had my phone within a couple of days. It included a new cord and charger and detailed instructions That were very easy to follow. So far my replacement phone seems to be working fine.

Phone didn't get returned in the first shipping package. You guys sent me a second shipping package really quick. I appreciated it. Sending out the package today. Hopefully with better results. Online interaction was amazing, quick and easy. Great customer service.

The person that helped me was very knowledgeable and got everything done in a timely manner. The phone made it to me sooner than the estimated delivery date on a holiday weekend. Awesome customer service. I couldn't be happier with the service I received.

For the past week it has been store visit to phone calls with Sprint and Asurion. One, they don't give their Sprint employees/associates any manual on how to use the new system for repair/replace. Two, their customer service is unwilling to help. I called Sprint, they told the that I could go get my phone repaired or replace it over the phone for 150$. I went to the store about a repair for my phone, which is usually $100 for the repair, they didn't have the parts because Asurion doesn't give them any of the old phones to refurbish or use. (Scam) So the only other offer is the replace the phone for $200. Great. So instead of the in-store replacement for two hundred I decided to call Asurion to make the replacement over the phone.

This was one of the easiest process I have dealt with in a long time. All of the people I interacted with were very helpful and knowledgeable. The guidance I received was wonderful. I would not hesitate to recommend this company to anyone and plan on using them to insure my future items.

They replaced my stolen phone and it was quick and secure just with the deductible wasn't so much. We pay a lot per year for insurance and still have to pay $150 per claim. Wish the deductible would go down with the age of phone. $50 deductible seem more responsible especially since we have only used the insurance twice in over 5 years. I could have bought a lot of phone for what I paid in.

I was sad that I didn't get the same replacement for my phone. Because the size difference is huge... But I've adjusted to it. When I asked if the Galaxy 7 was the same size I got comparable as the answer. Sadly it's not even close. I had to order a new wallet cover for the new phone.

Very dissatisfied, disappointed and heartbroken with Asurion in regards to getting my phone replaced. Not only do we pay monthly premiums and a deductible when tragedy strikes such as my case; but also deal with the fact that cell phone is on back order for 3-7 days. Mine was stolen a week ago and still no phone. I keep calling Asurion just to be told they apologize for the inconvenience. I'm sorry this is just unacceptable. Consumers shouldn't have to go through an act of congress to get their phone replaced. I hope mine does soon. Otherwise not sure what the next legal step should be. Please don't deal with this company if you can avoid it.

I thought it would take forever to get my replacement Google Pixel XL. I waited months to get the phone from Verizon when it first came out. When I dropped my phone and broke the screen I thought I'd wait forever for a replacement as well. Initially Asurion notified me that it was on back-order but still got one to me very quickly. I was so pleasantly surprised! The process was so easy too! Thanks Asurion!

My grand daughter is on my family plan. Her phone which is covered at 11 dollars a month shut off. Now I thought no biggie. Just contact Sprint and they will fix the problem right up. The rep at Sprint stated that I had to file a claim on the Asurion website. OK that's easy. Did what they asked and sent in all the right forms and ID. Got an email right back saying "yup we can get you a new phone right out." I thought yay!!!

Why I have to pay $200 to fix my broken screen? I reported my phone was has broken screen. And I got the link that show how to pay $200 and I will get a replacement phone. I don't need a replacement phone. I just need the screen to be replaced and Apple store can do this for $120... For almost 2 years I pay $10/month for Asurion for nothing!!! Cumbersome claiming process and this is a lesson for me not to buy insurance again... Never!!!

Absolutely the worst experience I have ever had. I have filled out 4 affidavits and still not done, went to the Verizon dealer and they were not able to get a damaged phone replaced. I would rather have a root canal than go through this process again. Pretty sure they are making this as humanly hard as possible to try to not have to replace a damaged phone.

I was more than pleased with how easy it was to put in my information and receive my new phone! I didn't even have to send it in first; I got my new phone then sent in the old one with about 3 days in between! Thanks Asurion for providing the service you promised!

AWESOME! My cell phone was replaced quickly, easily, and effectively. I submitted my claim late one evening, and my replacement phone arrived at my door at 9 AM the next morning. Thanks to easy registration instructions, I was up and running in less than a half hour after receiving the replacement. My only regret is that I didn't get Asurion earlier. THANK YOU!

When I recently broke my phone, the Customer Service was exceptional, they were easy to work with and knowledgeable. The new phone was shipped within 2 days. It was comforting to know my phone replacement was in good hands. Thank you!

Other than the replacement cost I am very pleased with the quick turnaround. I was concerned that I would receive a refurbished phone. It appears that I have a brand new phone. I would be willing to use this service again. Thank you for not letting me down.

I broke my phone and had a replaced unit within the next day! Pretty awesome. I think Asurion customer Service and online are great to work with and with ease. Customer support is knowledgeable and helped me navigate through the system very easily. Thank you again for the speedy service and replacement of my iPhone 7 Plus.

I spoke with a customer representative got me through the whole process very fast and was very professional. I hope I don't have to use this service again, but if I do I know it'll be an easy process. Thank you for the great service. You guys are awesome.

Thanks for the great job that y'all done with sending me a new phone because the first time I didn't receive a new phone but now I think I'm happy with this one. So y'all did a great job with the customer service too and took their time listening to what I had to say.

I was very happy with my experience with this insurance company. I called the number and the service was great and fast. I had a phone in my mailbox the next day on a Saturday on a holiday weekend. Thank you all again.

Your company was very prompt with processing my claim for phone replacement. The level of professionalism is unparalleled. This is the second time that I have dealt with Asurion and am highly pleased with the work you do. I will recommend your services to anyone who will listen.

Stolen phone replaced quickly and easily! Thank you for the great customer service and the easy registration. The shipping time exceeded expectations - had the new phone in less than 24 hours to my door! Will definitely recommend Asurion phone insurance to any friends that don't have it.

The replacement phone process was quick and easy. Delivery time was excellent. All in all things worked out pretty well. Good job! Very happy with phone. Now, if Asurion could lower the cost of the insurance, we would be even happier! Thank you.

I was very impressed by your service in getting me an iPad replacement so quickly. Your concern of getting me a device comparable to my device was surprising with a better model. I am extremely pleased with my experience with your company in this situation of my device breaking makes me feel more at ease in the future. I will recommend your services to others. Thank you again.

Great service & fast. I cracked my screen recently. I was SUPER impressed with how quickly Asurion got a new device to me and how easy it was to swap out. The customer service reps I spoke to were very knowledgeable and accommodating. Thanks!

They have quick response and great service. I actually had two claims back to back and both were serviced extremely well. I had responses back promptly and my new phone arrived exactly on time. Instructions on setting up the new phone were easy to follow and complete. Worth every penny I pay for the insurance.

Asurion replaced my daughters iPhones quickly and sent the phones in great condition. Thanks for prompt response. You made my daughters very happy. I continue to use your insurance because cell phones and teenagers are expensive.

The representative was caring, efficient and personable. We got our new phone the next day. The time on the phone was short. The representative was respectful and professional. We were happy with the service. We will recommend Asurion to friends and family.

I was quite satisfied with services of Asurion. They did what they said as far as when they shipping, time of arrival, and what to do once I receive the product (Cell Phone, 6s plus). The product was wrapped and well taken care of, as far as I received, from UPS ground. Thanks.

The experience wasn't bad at all, although there were issues with the first replacement phone. The first phone was slightly defective having the same issue as the phone I originally sent for a claim. The person who assisted me did a very great job assisting in a new replacement. Phone came in an orderly time and all is well.

Dropped my phone and broke the screen so it was unusable. I went online and filled out the claim and I had a replacement the next day. I couldn't have asked for a quicker response. The instructions were clear and the process was easy. Well done!

Cracked screen phone needed replacing: The website was very simple to use and when I had a question, the chat feature worked easily. The representative was very helpful in explaining the differences in the phones. Got my new phone in one day. Excellent experience and would recommend it to friends.

Thank you so much for allowing customers to use Asurion as insurance for our phones. My phone was broke at work and was replaced in the time you said it would be. I do business on my phone so that was very important to me. Thank you.

My initial anxiety was quickly removed. Thanks to a prompt and thoroughly accommodative experience that delivered service as it was advertised. Within the past two weeks I have already recommended this company to others.

Samsung Galaxy S7 Edge Phone is brand new and practically flawless! Couldn't be happier! All they ask for in return is the cell phone and the battery and shipped me a brand new box with a charger and headphones. Phone fired right up and I was able to keep my number! Definitely recommend!

Bought total protection through Verizon and needed to replace Note 4 after dropping in water. Received replacement Note 4 quickly however phone will not charge using charging port. Called Asurion and was told they no longer have the Note 4. Was offered the Note 5 but on backorder for 5-7 days. It's now been over a month and still no phone and no estimated time when available. They suggested I find an old phone and activate it until phone becomes available. I paid $10.00 monthly for total protection for more than a year and another $150.00 deductible for a non-working phone. Not a happy customer!!!

I am very pleased with Asurion and how fast they handled my claim. Thank you Asurion for your continued services and wonderful staff, they are very polite and knowledgeable...and for the quick response. I understand totally why I pay insurance on my cellular devices.

At first I was sent a refurbished phone. The battery only lasted for four hours. Called and complained and was sent a new phone. Really think they should have sent me a new phone to start with considering I had an $800 phone. Was just happy to get the situation resolved. Was very unhappy at first. New phone made me completely satisfied.

The process to file a claim and replace my phone was simple. Asurion's customer service was friendly and courteous. We received a brand new phone within a couple days. They supplied a self addressed, stamped envelope for return of the broken phone... It was a pleasant surprise to have the replacement process be uncomplicated. I recommend Asurion's phone protection plan.

Asurion is probably the best, the easiest and the nicest company I've ever dealt with. The person that I spoke with was unbelievably courteous, polite, and very respectful. They answered every question that I had and explained everything I didn't understand. I've been telling and even getting my family and friends to get this insurance on all their phones. I would like to thank the person that helped me out and to thank the company for having this service. I am very very grateful. Thank you so so much. If it wasn't for you guys I'd still have a defective phone. Thanks again for your services.

My phone was lost. When I called for a replacement, customer service was cordial and responded to all my concerns. The shipment was quick and I got my replacement the next day. I would recommend to my friend to protect their phone with Asurion.

Very quick and easy!! Replacement phone arrive in the time frame I was given. Instructions on how to return the damaged phone were easy to follow and the instructions for activating the new phone were just as easy. I would highly recommend this service for anyone with a mobile phone.

Awesome service. Had the phone in record time. Was easy to fill out the claim!! Worked with an agent that led me through everything. My replacement phone was the same model and color as my previous phone!! No problems whatsoever.

The customer service rep was very helpful when I needed to get a replacement phone for my son and we received it within 24 hours. The return process for the other phone as very easy. I was pleased that the turnaround time was so quick. Thanks for your help on this.

I was very happy and pleased with the speed my claim was processed in. I would recommend this insurance coverage to other friends I know. The representative I spoke with were nice and helpful. They were able to answer all my questions and walk me through the claim process.

My existing phone could no longer take a charge so the Verizon personal helped me make a claim. Some information was lost in the transfer and I'm not sure this refurbished phone is 100% but the transaction was completed in a few days and the inconvenience was moderate.

The service was fast and efficient with great support by phone. From start to finish the associate was professional and informative. We had used this service before years ago and to me the quality of it has remained excellent. I hope we won't necessarily need the service again but if I do, feel confident all will be well.

I was very satisfied with the service I received from you and will hopefully continue working with you. I was very pleased to receive my phone the very next and I was kinda surprised that I did since it took a week for my husband's phone to get here when he had it overnighted.

I returned my daughter's phone which was originally replaced but was having technical difficulties connecting to wifi. I spoke with Asurion customer representative and they quickly and hassle free replaced the phone. I was pleasantly surprised on the response time. Thank you for your help.

New phone was received the following day and stolen phone was disabled. The entire process was painless and efficient. After calling my server they told me to call Asurion. I told them my phone was stolen and they took care of everything else.

Thanks for your wonderful help. I bought a phone for my brother and he come to me because his phone would not charge. He is disable and it very important he has a way to call me. He received his phone the next day. He had problems starting phone up but y'all helped us. Thanks again.

I think the deductible is getting ridiculous. Your service was unbelievably fast. I had my phone the next day but I think the deductible is about twice what it should be. I could handle longer time to receive my device for a lot less money out of my pocket.

Cracked a new iPhone screen the day I received my new phone. Asurion sent me a new one within 24 hours as promised. If you're someone like me who has ever lost and/or damaged a device, Asurion is the way to go. Fast, easy and reliable insurance coverage!

Great customer service. Received my replacement phone in 24 hours. I would highly recommend to anyone who has the misfortune of having to replace their phone for any reason. Great instructions on sending the broken phone back for credit. Needed no further instructions.

We are very satisfied with the service that Asurion has provided on the replacement of the phone. I would recommend Asurion insurance to anyone that would ask me about insurance for the mobile phone. Thank you very much for the assistance...

Samsung Galaxy S5 Phone wouldn't charge - replaced quickly, but the co-pay of $150 is a little much for a reconditioned 3 year old smartphone when a phone was sent back - I think if a phone is sent back (and will be reconditioned), a refund for the returned phone should be included (the phone was otherwise in excellent condition).

Fast and easy to do. Got our phone quicker than originally thought. Always have a good experience with this company. Thank you again for great services! We will be using this again. Hopefully not soon! Great customer service and easy directions to complete your transaction.

My phone matter was handled well. I thought my protection plan transferred with the replacement phone. Please confirm that I have protection with my replacement phone. Thank you very much. I will call Verizon to check that I have protection plan. It is very important to have.

It was Amazing and simple!!! My phone (Note5) broke and I got a new one as soon I got my money. When I ordered it arrived the next day!!! I love it!! It was worth it! I think the hardest part was ID and forms where I sign as a proof it's my phone... Scan it and upload it. But hey it was worth it!!!

Super quick and easy process. Love having protection like this!! Even when I had a little problem processing online on my own the customer service rep made sure I got all the help that I needed. Glad I have this to back me up at any and all times!!!

While I was very pleased with the speed of your replacement, I needed to go to a Verizon store to have the previous owners name removed from the phone. The phone (iPhone 6s) itself works wonderfully and looks brand new. I would recommend your insurance to my family and friends.

I was thrilled with the prompt service. The Replacement phone works great! Not sure if it was worth what I've paid over the past 3 years, but I think it was still cheaper than what a new phone would have cost.

Asurion Made everything easy to achieve a new phone and still be able to communicate. From the first phone call to report and make a claim to sending the phone back. Setup was Also easy of New phone. Would highly recommend especially people with expensive of children.

Pleased with everything. Got a replacement phone equal to the one I had. Great replacement time. Usually within 24 hours. Sometimes you get a new phone sometimes a reconditioned one. Employee's are very friendly and helpful. I would recommend the coverage.

Phone called answered right away and new phone ordered and sent for the next day. Phone call took total of 20 minutes. I would highly recommend having insurance for your phone. Copay was high but could have been worse (150.00). The receptionist was extremely knowledgeable with the entire procedure.

I left the Country Nov. 26, 2016. Used my phone to make/respond to three (3) phone calls. Then I called Verizon to suspend the Service. International phone calls were too expensive. They did. On January 22, 2017, When I called back Verizon to re-install the service back because I was coming back into the States. My iPhone was totally dead. Nothing would work. I called your office yesterday 01-27-17. Reported the problem. They say, they will send me a new phone. A big Inconvenience. I've been without a way to communicate since the beginning of December of 2016.

Fast and accurate service. All needs were met as well as ensuring that we received the device in a timely manner. Great customer service, very friendly. When dealing with the company all the work can be done online instead of having to stay on hold or talk to someone over the phone. It makes it so much easier to address issues online.

My phone was stolen at the mall and I went home and ordered a new one that night. It arrived when I woke up the next morning and I didn't have to go without a phone at all. Really good and easy experience.

I had to use insurance because the phone broke on the screen. I had the phone next day. I made the call to explain the situation and got satisfied when the phone was received. I'm definitely glad that's we have taken insurance out because you never know when something unexpected will happen.

Great job helping me my damaged product. Made it very easy with all the directions on how to get it done. Glad I purchased insurance that covered the damage product. Quick response with every part of my situation. Instructions were very easy and help me take care of getting a new product after returning the damaged product.

I recently had a mishap with my phone: it fell into the toilet!! I wasn't able to revive it so I went to Verizon & ordered a replacement. We were on our way to the beach but the service rep said it was no problem. He made sure all my info was protected in. The next day the new phone was delivered by FedEx at the beach.

I reported a lost phone. The claim process was smooth and hassle free. I got the new phone in 24 hours. No questions asked, no hidden fees/charges. Very satisfied. Will recommend to others. This is the best investment you can make on your phone.

Came fast and in great condition. The whole process was easy and great. My phone came just like new overnight with complete instructions for a seamless transition. My phone is great and I have not had any problems so far. I would recommend this service to anyone looking to replace their phone.

My phone screen was cracked, and the battery would not stay charged. Everything was done very well. The shipping on both ends. It was good in how you had the packaging set for the return. Never want to have use your service... however... Glad you were there to help.

The customer service rep was very helpful and the service was very efficient. The delivery occurred on time and the phone was replaced as described by representative. All issues were addressed by the rep over the phone. Would highly recommend to friends and family.

Asurion is an excellent insurance. I have an experience; my cell phone was damaged beyond repair, I did file the case at Verizon office while I am in travel status. I don't have access to personal cell phone and Asurion replace the device within the time frame by shipping a new device.

Good service, But Due to unavailable replacement google phone I waited almost 2 months. I did get the same recorded message every couple days saying you knew how important my phone was to me. Cruel. Thanks for getting me a phone back. Will use your service in future.

I am extremely satisfied with Asurion. Would definitely recommend everybody to use this company. Very quick response and got my replacement phone sooner than expected. Very easy to file your claim online, and Verizon website took me straight to the Asurion website.

Son's phone screen cracked - not sure why - and was no longer serviceable. We contacted Asurion the next day. New phone arrived within 2 days, after $100 deposit. The sales staff at Verizon didn't have any information about my deductible, or insurance policy at all - even though that's where I purchased said policy. Overall the process was relatively pain-free.

Phone was replaced but shortly afterwards the new phone started to mess up and was replaced within 24 hours. Great job on fixing the messed up phone with the new one and really, really great job on working with me to get the second new one in that works great.

It is nice that you are able to send a second return envelope since my husband lost the first. The online registration was very challenging. It took several tries to just submit my request because the system would take it. Much prefer to speak with someone.

My Samsung Galaxy Note 5 phone screen cracked. Verizon would not cover it under warranty, so I had to file a claim with Asurion. The service was great and phone was received the very next day. Only issue was Asurion said there was no more Note 5s being made so they had to ship me the Galaxy 6 edge. I do not care for that model and I had no case or accessories for the phone.

Very easy and fast transaction. Went smooth and I am very happy with the result. No ifs, ands, or buts. My new phone was on its way to me. And best of all- I have an upgraded version of my old one. Thank you.

Good experience. Received phone replacement next day as promised. Returned old device in box received and so far happy with the device I received as replacement. Would use this service again in the future. Good to know you have this to cover yourself when you need quick turnaround replacement phone.

Very pleased and satisfied with getting my replacement phone so fast! I couldn't be happier with how awesome and easy it was to deal with Asurion. They took care of my needs very quickly and in a prompt and respectful manner.

They tell you that the phone should be like new... Well mine had a spot up at top left corner of screen, a lot of apps keep shutting down unexpectedly every day, and the battery doesn't hold no kind of charge... So apparently the phones aren't like new like they advertise.

Easiest insurance claim I've ever had! Thank you! This was the best insurance experience I've had! Thank you! If no one has Asurion... you should have it! It takes very good care of you. My phone peeled, what phone screen peels?!? And they took care of me. Easily!

Process was easy. New phone arrived the next day. Happy teenager, happy mom! Shocking how quickly the new, fancy iPhones break. So glad I have insurance. The only thing that would make this better would be if the new replacement phone were free.

My son only had his phone for 1 hour... Didn't even get his protector on, when he dropped it and shattered screen! I was relieved to know we had insurance. Easy to do and quick. The online form was easy to complete. Fast service too. Thank you!

I broke my phone after falling down the stairs. I called Asurion that evening. They were very nice & helpful. I completed my claim online, & had my perfect new replacement phone the next day by 6 pm. I was very impressed & grateful for the quick, easy service.

The replacement was conveniently fast and very expensive. I received a phone that had a screen replacement and was obvious about it. In the sunlight it can be seen. The turnaround on the replacement was fast but the screen job on the replacement phone was ridiculous.

Fast service made for easy replacement. Slight confusion on returned phone that we were not able to clear from iCloud. Thankfully Asurion's team waived the huge charge that comes if you can't clear the phone as Verizon had not even been able to do it either.

You guys really do good work. Quick, fast and accurate information. You were able to send a replacement padded envelope for the one that was misplaced. Answered all questions ask about the policy, time it needed to be returned. Just a great experience.

Although the service representative was polite and helpful the fact is the phones I received were defective. The first replacement would not charge on its own charger, it's kept being glitchy, and then it stopped reading my SIM card. The second phone was also reconditioned. I have canceled my insurance and purchased a new phone. Paying for insurance was a waste of money and time.

The only reason I put Fair is because my return phone could not be turned on. I did find my iPhone on my computer with help from an Apple employee. Then I get an email from Asurion saying I didn't do it. I emailed back stating I had and computer states removed.

Easy to use, fast delivery, clear instructions, online form friendly. I've had bad luck with breaking and losing my phones and Asurion has always come through for me like a charm. I have a peace of mind knowing I can use them very easily and they will come through.

Complete transaction for my claim was completed online. Replacement phone arrived the next day. Everything was easy for the reporting process. Returning the phone was easy, however, the USPS did not properly report delivery of the returned phone. If I had this to do over again I would purchase USPS insurance on the return.

Lost my phone in Mexico, I think somehow it went overboard!!!! Could not find using find my iPhone!!! Contacted Asurion, filled out their forms (easy) and submitted them, no unreasonable questions asked. They sent out a new phone right away!!! Very happy with their level of service!!!

Replacement claim for broken droid turbo 2 - Website was easy to use - only slightly confusing (part toward end about sim cards). Brevity was appreciated. Phone arrived at my front door almost before I hit 'submit'. Surprisingly for me, a very pleasant experience from end to end.

I received a new phone within 24 hours from when reported as promised. I didn't report until a Monday evening since I was still hoping my phone would dry out. I received a new phone Wednesday morning. Everything worked perfectly. First time I've ever had to do this but it was fabulous! Great job!

I recently fell on the ice and smashed my phone. I sent in my phone to Asurion and received a replacement within days. So thankful to have the insurance or I would have been paying $800! Would recommend the service. With the cost of cell phones it pays to buy the insurance.

Everything went without a hitch, except the sim card wouldn't work. Had to take it to Verizon here for a different one. Other than that everything got here on time. I have 5 phones insured through you. The deductible seems a little high to Me though. Thanks.

Everything was great, from beginning to end! I love dealing with Asurion. It's easy, in 3 easy steps and you're done. What I love is they ship the next day! I don't think anyone can beat that. Keep up the good work Asurion Team.

My daughter dropped her phone and the screen shattered. She was so upset. We received our replacement phone within 24 hours. My daughter was so happy! Thank you Asurion for taking care of this so quickly. I am so glad we have insurance on the phone.

The service was quick. Replacement phone was at my office by the next day. The instructions were clear and within fifteen minutes it was as if nothing happened. I rely on my phone heavily and my stress level was through the roof. I would give them a 6 out of 5 stars. The protection is worth every penny.

Thank you for giving me a new phone and not a refurbished one like other insurance companies! The turnaround time was good too, to that we say thanks as well! I would definitely recommend you to anyone who ask about your services because you are nice.

Got everything handled in a very quick manner. Thank you very much. I was able to receive my new device the next business day. Process was nice and simple. Didn't go through any hassle trying to complete the claim. Was able to get a brand new device.

My son fell off of a ladder while at work. His iPhone was in his pocket. Despite the safety case, the screen shattered. I submitted the claim. The service was prompt and we had the phone the following day. Very pleased with the experience and ease of replacement.

I was very sad that I lost my iPhone at the mall. I submitted a quest online to replace my iPhone and the replacement service was very fast and GREAT. I'm very pleased with the service I received. I will recommend the service to my family members and friends.

I received an excellent brand new replacement phone in very quick process. I received the new phone in 2 days and the replacement procedure was fast and easy. My previous phone had a shattered screen, so the deductible was well worth it. Replacing the screen would have cost more.

Somebody stole my iphone 7 plus in costco and same day I wrote to Asurion company about my issue. Thanks God, they took care of my issue as fast as possible and I received my phone back within 10 days. Thats why, I would like to say thank you for their help.

Very pleased with the timely manner in which my phone got replaced... the rep was very helpful and nice. I am so glad I had insurance on my phone. I saved at least 400 dollars. I would recommend this insurance to my friends. I like my refurbished phone... it works great. Thank you so very much.

I could not believe that I had my phone the next morning after calling the evening before. You guys rock!!! I have already recommended my friends and family... they told me that they will be checking into your company. Keep up the good work!

I called you folks and within 24 hrs I had a new phone. I had Verizon set it up, a new case, transferred all info from a previous phone. My insurance saved my ass... I would recommend your service to my friends. Thanks guys. Not much else I can say about your great service.

I made the claim online and then received new tablet in just two days. I then sent the old tablet back in prepaid envelope that was provided. The process was easy to follow and hassle free. I would recommend this coverage to family and friends.

So impressed. I dreaded it upfront thinking it would be a pain to get through and difficult to deal with. All of the customer service reps I dealt with were great! It was easy and painless and I was very happy with it. Thanks so much!

My Samsung Note II was damaged and replaced by a Note III. I am very pleased with the service I received from Asurion. The phone arrived a day before the promised date. I am even more excited about the replacement phone. I will recommend this insurance company to family, friends, and acquaintances.

Asurion did an excellent job replacing my iPhone which was broken. The process was very simple and I received my replacement phone the very next day. I definitely recommend Asurion insurance! The process was simple, fast, and I received my replacement device no questions asked.

My only real criticism is that when I provided the date the item was lost on was incorrect my claim was instantly denied without a real clear explanation as to how I could correct the info given. The denial page was very generalized and uninformative.

Great job getting me my new phone after I destroyed mine. Minimal inconvenience and everyone was super helpful. I am very pleased with my new device and lost nothing. I definitely think the insurance is worth having. I highly recommend it.

Asurion made the process of replacing our phone so easy and stress free. I was very satisfied and thankful I was a customer. My daughter was in another country when her phone was taken. She was so upset but the entire process was handled very quickly. We received a new phone in 24 hours, thank you.

The screen protector was not applied properly on the phone screen and immediately peeled off. The screen was not cleaned properly before installing therefore I had to purchase one and get it installed. Otherwise your overall role in replacing a damaged phone is Flawless.

Thanks for the great customer service from start to finish. Your professionalism was very appreciated - you all were friendly, helpful & quick. The packaging and instructions were easy to follow in completing the order and especially in shipping the phone back. Thanks again!

Replaced my son's Google pixel with a brand new phone. My son cracked the screen after only a month, kind of a freak accident. Not impressed that the pixel cracked too easy. Gorilla glass? But good thing we had the phone covered by Asurion! They respond very quickly despite the Pixel being in such high demand.

Son lost while traveling across country. We needed to get the phone replaced. Got new phone with small fee sent to son where he was vice our house which allowed us to continue communication. Whole system was easy to use and the rep was very helpful and kind. I very much appreciate it.

My phone was stolen. I filed a police report then notified Verizon and then Asurion. My new phone arrived in less than 24 hours. Very pleased with the ease of getting my phone back and the helpfulness your staff gave. I would highly recommend your service.

Care and delivery was excellent. The time I spent on the phone could have been a little more easier. The initial associate was difficult to deal with but the supervisor was able to take care of my needs and I was exceptionally grateful.

Asurion reps were very courteous and well knowledgeable. The time it took was excellent along with packing of new replacement. The Verizon store that assisted was very surprised at the way the package was prepared. I truly would recommend to any users that insurance is a must for protection of smart intelligence.

Getting my replacement phone was no hassle and very fast. I love the online process of just a few questions and boom! That sucker was in the mail. Also, even easier is the returning of the broken phone (if it's still in your possession). They are also very fair about return time for the phone before charging your account. The only bummer is for a $200 deductible the refurbed screen is much less of a quality than my original and gives the oil slick rainbow effect while also isn't very touch responsive on my "edges" of the screen. Also the camera has a large chunk missing on the back of the phone. Overall, a good experience!

Asurion was easy and pleasant to work with. They provided a replacement phone quickly as they promised. I had no problems or complaints whatsoever. I have no problem recommending them as they do exactly what they say they will do and do it in a friendly and prompt manner.

Damaged my phone unexpectedly one night... Immediately made a claim with Asurion... 24 hrs later they sent me my replacement phone! The process was really simple and convenient! I returned my phone in the prepaid package sent! Thanks so much!

I've had to file a few claims with Asurion over the years, and they never disappoint. I've always got my device in a very timely fashion, and have never had any issues using Asurion. I would highly recommend them to anyone for their insurance claims! A++.

Very great customer service. Knowledgeable and the process was simple. Thanks! The customer service rep explained everything to me. She told me when to expect my new device. The instructions were simple to follow once I received the return kit.

I would recommend to all my family's member, and to all of my friends about Asurion! This is an affordable insurance for phone user! It's super fast and simple to file a claim for the lost and stolen phone. Customer support is very knowledge, helpful and accurate! Thank You!

Copay has been increased 100%. It now rivals cost to just buy new phone... replacement is a refurbished phone that can barely hold a charge on standby for half a day... I don't plan on ever using service again. I'm already stuck saving to replace a phone; I just paid 200 for through copay. Another company that use to provide a great service falling victim to the greed machine. Save your copay for a new phone.

I sent an old Cracked 32 GB iPad and you guys sent me a beautiful 12.9 inch iPad Pro with 128 gbs. This is fabulous since I work with severely handicapped students & the bigger the icons the better! I use this iPad extensively think my students and now they're rushing over to see it on its bigger and better screen.

This is the second claim I have had with Asurion and they are fabulous! Just like before, it was a no hassle experience with quick and polite service. Calling them is a breeze. I would recommend them to anyone with children on their phone plans!

My son lost his phone during the holiday season and we received the replacement the next business day after reporting the claim. Filing the claim was extremely easy and user-friendly. I would definitely recommend buying insurance for any mobile device.

I lost my phone late evening on Christmas. It's one of those things where I was glad I had insurance. I filed a claim with Asurion online and the process was simple. I needed a new phone quickly, and Asurion didn't disappoint. Happy with their service!

We had great service from Asurion. Once we contacted Asurion they got right on it and helped us resolve the problem. As a matter of fact they went out of their way to resolve the problem. We did not get great service from Verizon to help us resolve our problem. Verizon did not seem to care if our problem got resolved.

It was very convenient to file our claim on-line. We filed our a claim on Christmas Day. Because it was the holidays my daughter did not want to be without her phone for any length of time and we received the new phone very quickly. Wouldn't change a thing about our experience.

The phone arrived quickly (as in the next day) and I was able to get the new phone up and running. I use my phone for work so it was extremely important to have a working phone asap. I will definitely buy Asurion insurance with all my phones in the future.

When my cell phone just quit working, I thought it would be a while before getting a replacement, and I thought it would probably cost me to get it up and running again, but I was pleasantly surprised to get a replacement within 24 hours. Nice Job ASURION!

Excellent service, supportive, responsive, prompt, very helpful. Highest rating. Your people went above and beyond and did a surprisingly good job. Bravo! The replacement phone worked works beautifully. I wish Asurion insured everything. When I was initially unhappy with the proposed resolution of my claim, Asurion did everything they could to satisfy my expectations. I couldn't ask for more sincere, effective and prompt accommodation.

Had a broken screen that transformed my Galaxy S7 into a paperweight. My claim was handled swiftly and without any hassle. I really like how quickly my replacement phone arrived. The process for sending the broken unit back couldn't have been easier. The prepaid padded mailer was super convenient - dropped in the first mailbox I saw.

The service I received was excellent, the customer service reps were very helpful and kind, willing to assist in anything needed. The phone was on time when stated and it works excellent. I have no complaint whatsoever. I would recommend to anyone.

My daughter left her phone on a city bus, and called me that morning. I went down to Verizon and the customer service representatives walked me through the process and 3 days later, she had her new phone! Needless to say, I was extremely happy to have put insurance on the first phone when we first bought it.

My lost iPhone 7 was replaced in two business days. I have used them for years and they always expedite claims quickly and efficiently with little hassle. Asurion comes through. I would highly recommend this insurance service.

It shouldn't matter but I am a 20+ year customer of Sprint and have had Asurion since day one with all 5 lines. 1 of those lines are used for online business sales chat only so for the last 18 months I've never used this phone for a voice call. Anyway phone screen cracked. Called to file claim and was turned down because I had not made a voice call in the last 90 days. Now not even my Sprint rep who sells me my phones nor any rep from Sprint was aware of this rule. I have an iPad that I don't use much that I guess would not be covered even though I was paying my bill for the line plus insurance so I have been ineligible for one year and six months. My iPad has not been turned on for several months and is not covered. I also have an older mother who uses her phone once every 6 months which makes that phone insurance worthless. Now I've been paying approx 13 per month for each line.

Very pleased with the claim process. Everything was so easy. Had the new phone sooner than expected. Highly recommend Asurion for any issues that you have with your mobile device. Will continue to use this company for all my needs.

The service was very prompt and accurate. Delivery was timely as promised. It is worth having Asurion. I would definitely recommend to friends and family. Also the online website service is very user friendly and easy. Thanks for the excellent service.

It was a very pleasant experience, even though my phone was busted, and could not answer any text messages or phone calls. Phone still worked but screen was black, due to the LCD so being broken. Still rang for incoming calls and text no screen.

I was very happy with the quickness of replace the defective Samsung Galaxy S7. I do believe that paying for insurance on the phone and having a $200 deposit is kind of bs. Especially when Samsung is having problems with their phones overheating and blowing up (Which mine overheated and started strobing uncontrollably until the battery died). Other than that I loved quickness and the knowledge of the gentleman I talked to.

Even though the first replacement was defective, your good people sent another overnight. It is working perfectly. Thank you and your wonderful customer service. These days it is customer service and quick response time that makes people come back and use the same services. We are very pleased.

The representatives who helped me after I filed my claim was extremely helpful in resolving the issue with getting the replacement phone shipped to us before we needed to fly out of town. I filed the claim but after two days of no response I called the 800 number. The online system is not very user friendly.

Fabulous phone replacement service - I'm very impressed. My 19 year old son was alone in Ireland and dropped his phone in a toilet. Asurion was so efficient and shipped him a new phone after a very short set of questions. I was so relieved and pleased. Worth every penny, actually a great deal in retrospect. They overnight shipped the phone which would've been super expensive for me.

I love the way Asurion handled the situation and they reacted very fast. It took only one day to get my new phone. Customer service was great also. This is the second time that I used Asurion and I'm complete satisfied with the service they provided.

When my phone got ran over right before Christmas, I thought I would be without a phone for a couple weeks. I made my claim Sunday night and had my new phone at my house Tuesday morning. They were prompt and the online claim service is easy to use.

I had only good experience with dealing with everyone. Everyone was very friendly and understand to my needs. My replacement was shipped to me the next day. I would highly recommend your services in the future. I appreciated everyone attention to how person is feeling after having an accident with their phone.

I never bought insurance on my devices before but am so glad I did! On my first night in Paris, my brand new iPhone 7 Plus was stolen! While they couldn't send me a replacement in Europe, my new phone was waiting for me when I got home. Very satisfied with the prompt service.

I was pleased with the prompt service in replacing my damaged phone. I actually had to have the phone I received replaced because of a malfunction and your staff was prompt, courteous, and efficient in taking care of that issue. Thank you!

My son dropped his new (a few months) Samsung 7 and the screen shattered despite the protective case it was in--just hit the right spot. Replacement was quick and pretty easy. However, the $200 deductible seems steep given what we pay on a monthly basis for the insurance.

I was happy with my replacement phone. I went to the store and the next two days I had my replacement phone. Had a little mix up with how to set it up, but once that was over everything else went smooth. No issues with turning it in either. All I had to do is show the phone and they checked it out. Thanks.

I damaged my phone over a holiday weekend and was thrilled to receive my replacement a day earlier than promised. It was simple to set up from the directions provided in the packaging, and simple to mail back my damaged phone at no cost. Thanks, Asurion.

After losing my phone Asurion quickly and speedily got me the new one phone that my insurance covered. Filling out the information was quick and easy. I have used Asurion's services in the past and have had great and speedy service using it then as well.

My claim was handled in a timely and professional manner - thank you. I'm sure glad I purchased the insurance when I purchased the phone. I wish I could have received a follow-up message from the company when the returned phone was received.

Took very good care of me and was prompted in getting me a replacement. It came a day earlier than what they told me. It was easy to mail back the old phone. My phone was easy switch on my account and got it all set up in no time. I would recommend them to anyone.