Asurion Reviews

Quick and easy. Got my replacement the next day! Would recommend to someone else!! Hate that I had to spend $200 for a replacement tho and that it was a refurbished phone. With still having to spend $200 I would like to have had a new one. I have had it about a week now and so far so good with no problems.

Thanks for getting me back up ASAP... Very great service... Glad to have you on my team. Keep up the great work. Hope I don't need you soon, but great knowing you there. Have a blessed and merry holidays!!! Will recommend to all my friends. Have a happy new year. You're a legend. Thanks, thanks. Good job. OK.

It got broken. Bummer. Cheaper than a new phone. Hope it won't happen again anytime soon. Timely replacement and the phone was no match against car door. New one works as well. Another day with working phone. And I'm glad it didn't happen again.

Very professional representative. She made it very easy to place my order. Never thought it would be this easy. She was very concerned with my device being destroyed. I have never experienced just a pleasant and caring experience. Asurion is a great company who cares about their people.

Fast and easy. Great communication. I was worried it would take forever and be a huge hassle. Very surprised at how easy it was to take care of. I would definitely recommend this product to anyone buying a new phone.

Phone was dropped and screen shattered. Contacted the company over the internet. It took just a few minutes to enter everything and we had a response immediately. Phone was replaced very quickly. Only slight problem was that the directions on how to transfer everything from one phone to the next could have been a little better. Not everything was intuitive. But the replacement itself was great. The return was very easy also. Just put it in the envelope and drop it in the mail.

Smashed my phone while at work. Called Asurion, told them what had happened, they helped me with the claim and got me my replacement phone the very next day. Called them back after receiving it and they helped me get all my files and pictures stuff transferred over to my new phone.

Had a replacement phone sent to us. Had trouble with the internet connecting and could not place calls because the person on the other end could not hear you. Had a second replacement phone sent and while talking on phone, sound is awful and very fuzzy and also can not save any photos... They obviously send out junk phones to get you to spend the ridiculous amount of money on a new one.

Would have been nice to get one of the newer phones like the Verizon rep told me would happen, but none available to me. So after 24 hrs with no phone and no assurance of getting a new phone, just settled for same model phone, so not extremely happy about service.

The screen on my son's tablet/laptop cracked, so I started a claim for the Walmart Care Plan I had purchased, powered by Asurion. Initially the claim went very well. I started it through an online chat window. They stated they would send out an email right away with directions for printing a return label and sending the tablet to them. However, I never received the initial email. I contacted them again by chat, and they gave me a direct link to print the label. I sent the package back through UPS. I did not hear back from them. 2 weeks later, I checked the status online and it said my claim was complete. I then started another chat, in which the rep claimed an "egift card for full purchase price" was emailed to me previously.

Send my product for servicing and everything went well until the service was complete. I have been waiting for three weeks for the product to arrive. First they tells me it went missing and they will send me E-gift card of the same value. Next day they says someone will call me back within 24 hours. No calls. I called them back and they ask for another 24 to 72 hours. I wait again. Today they told me they can't find the product and there is nothing they can do about it, thank you for calling!!!

Very easy claim process, just fill out the form, send it in, and within hours it had been reviewed and approved. Extremely efficient. We received the phone the next day, which meant very little interruption for us. Our biggest worry was that it would take days to work out the claim. Absolutely satisfied. Great service!

I've had to do several here recently & it's been an easy process working with your program. It's a quick step by step process. Even the affidavit is quick to do. Your replies are quick too. I'm not having to wait for long periods of time to figure out what my next step is & that is much appreciated.

Simple process, great customer service and give many options how solve the problem, for sure I will stay my devices with insurance (Asurion). I been for 10 years and never did a claim for cell phone insurance, was my first time and was great!! Thank you for your service.

Was fast and fixed right away, loved the ease of the claim. We had no problem with the mailing or receiving of the phone. The only thing I would say needs to be improved is the replacement cost I feel is a little high since we pay a monthly insurance amount for the replacement cost.

Filed claim with Asurion, by telephone, person I talked with was very polite and explained what was going to happen. Received replacement phone in 2 days. Had a problem with it after a few days, called them again, no problem was their comment, and shipped another phone another similar to mine that was damaged. I mailed back damaged phone and the first replaced phone. Even though phone is used and rebuilt, it is just like getting a new one in appearance. Recommend them. Very good customer service.

The new phone was received right away. At first the new phone that was sent to me did not work properly. The battery would die very quickly and the phone would freeze up on me. After calling they apologized for the inconvenience and made sure to get a new phone right away which I am very happy with.

The first appointment was schedule for Saturday, due to a missing part my phone was not fix until Tuesday. Other than the missing part the repair person was awesome and did a fast and wonderful job fixing the phone. He said 20 minutes but was able to do it in less than 10.

Fast, friendly, easy to use. Customer service reps very knowledgeable and understanding. I would recommend Asurion to anyone that owns a mobile device. My new phone was shipped to me within 2 days and the return process was very easy as well. New phone was in excellent condition and has worked very well.

Excellent and prompt service on my claim from start to finish. Asurion performed exactly as advertised. I will recommend their insurance program enthusiastically and I am totally happy with the replacement phone. Thank you so much for the quality experience.

An extremely positive experience. Everyone we dealt with was courteous and knew their job well. The claim was processed right away and the replacement phone was delivered almost immediately. It was a pleasure doing business with them. I would highly recommend Asurion to anyone for their insurance needs. I can't say enough good things about Asurion.

Asurion is dependable and a great help to us. Thank you very much. Unfortunately we are at the age where we become forgetful and I have personally lost two phones but they were replaced by Asurion! Again, thank you Asurion, for always being there. Merry Christmas to all employees at Asurion, and also to Verizon Wireless; and a prosperous 2018 to all!

The phone was dropped and crack. The screen did not work anymore and Asurion replace the phone. Actually got a newer phone because the other one was non replaceable and this turned out to be okay with me. They did a great job. I do appreciate it and thanks again.

It was very easy to fill out the claim form, straightforward questions and prompts and the delivery of my replacement phone was super quick! I am very thankful for this, as it is very difficult to be phone-less for more than 24 hours (let alone 5-7 days as other protection companies state their processing is). I am beyond pleased and will continue to use Asurion for my electronics protection.

After a week long headache of trying to get my iPhone X screen fixed between Apple Care and my Verizon insurance through Austin, Verizon and Asurion came out on top. They originally told me the phone was unavailable and that I would be on a waitlist, but the following day my replacement phone was shipped to me! Thank you for saving my trust in Verizon and its customer service!

I could not have asked for better service! I filed the claim on a Friday, and really felt it would be Monday before I received the replacement phone. I was a little surprised to find out I would receive it the next day which was Saturday! Great service, fast, and reliable! Thanks for the awesome coverage on my cell phone!

My phone was stolen which is not your fault, but I had made 2 payments on my over $800 phone when it happened and then $200 more to receive a refurbished phone in return that has been nothing but trouble since I received it. It made it about a month before it just started shutting itself down whenever it felt like it and booting back up. I finally called on Saturday December 16, 2017, as the night before it kept rebooting itself and when it finally stayed running I saw that I had lost all my text messages and all recent calls etc..., and was told a replacement phone would be here by Monday Dec. 18th.

I am very happy with the quick and speedy service, when I accidentally dropped my phone in the water I was devastated. I called on a Friday evening and I got my replacement the next day Saturday morning. I couldn't believe how fast it was, I thought since it was on the weekend I wouldn't receive my phone till Monday.

I never write reviews but my experience with this company has been so horrible that I want to warn others. We pay Asurion monthly for my cell phone coverage, with the understanding that they would replace a damaged cell phone within two to three days. My cell phone was damaged beyond repair on December 14, 2017. I immediately filed a claim that same day, expecting to receive my replacement phone no later than December 17, 2017. I filed the claim by scanning (per Asurion's "recommend") all the documentation they required (getting to this point alone took way too long due to cumbersome instructions) and uploading them to their phoneclaim.com website.

Excellent customer service. Friendly, helpful and professional. I did not feel rushed. She made sure all my questions were answered. New phone arrived on time. Instructions were very easy to follow. I am very happy with the service I received and would definitely use this Asurion again and would recommend it to a friend.

The initial opening and setting up the claim was like jumping through a lot of hoops. Once the claim was set and I made another call, the person on the line was very helpful and made the rest a breeze. Though I'm not sure how the shipping dept sent the phone 150 miles the wrong way... I have the new phone, and I'm happy.

My phone fell out of my pocket while sitting in a chair. So it did not fall very far. However, the screen cracked a lot, even though a Verizon rep had told us that we did NOT need to get a screen protector for it because it basically has an 'indestructible screen". We thought otherwise when this happened, and went back to Verizon. So, we have insurance but had to pay to get it replaced. We were told that should have a replacement within 3-4 days, but it came the next day. Very satisfied with the speed of service and when my wife called, the rep was also very friendly and courteous. Great customer service!

Tried and failed for the fourth time today to submit a claim to Asurion to get the $29 screen repair on my iPhone 7. For context, I have yet to use an insurance claim on my device. It currently has two small cracks in two corners. The Asurion website told me, as I completed the claim process, that I am not eligible for the screen repair. I was curious why so I called Asurion. If no phone screens (that are specially reserved for insurance claims) are available, the website will tell you that you are not eligible for the screen repair and tell you to pay the full $149 amount, which I do not want to do.

I was very surprised to receive my replacement tablet so quickly. The packaging was very secure and included a shipping envelope to return my broken tablet. It has been quick and easy. I was very pleased with the service and would recommend it to others.

Very timely. Representative was very helpful in assisting me with my claim. They walked me through the process from beginning to end. When my replacement phone arrived, I was given assistance in reconnecting my wireless phone service. This is why it's a good thing to have your phone insured.

The first two replacement phones had to be sent back they did not work properly. The third is perfect. Each time the service was fantastic and each phone was received the next day promptly. I would recommend this service to everyone. I was very pleased.

Asurion made it easy to submit a claim for a broken iPad screen. A brand new iPad was delivered to my house the next day along with an envelope for returning the broken device. We could not be happier with the service provided.

The replacement of my phone was very fast. I am most impressed with your service. Only downfall is my replacement phone does not hold a battery charge for very long. My old phone that I had had for 2 years had a much better ability to retain a charge. But again the service was amazing. Thank You.

It was frustrating when I left my phone on top of the car and lost it. But Asurion was easy and fast to get my phone replaced in record speed. It was also nice to get headphones and that new adapter, nice touch. Thanks.

Very good. Very helpful and right away you response by e-mail. The repair body shop they very helpful not only they done work on times. Also rental car rep were very good and helpful selecting which car will be good for me.

I replaced my iPhone 6 due to getting my old one wet. Asurion was responsive and quick to replace my phone, but the new phone does not function as well as my old one did. The main problem is that it does not respond to my touch very well. I often have a hard time opening emails or using my internet. Very frustrating.

Easy to go through steps to proceed - clear understanding of what is necessary to file claim / quick & easy. I would recommend the insurance - it is well worth it when something goes wrong! Turn around time was quick also to get replacement product.

It was a great experience. Service was prompt, it didn't take long to process claim and I received my replacement phone in less than 24 hours. It was unfortunate I had to replace the phone but they made it painless.

They was great working with me when I lost my phone. That was fast one getting a replacement phone back out to me. Friendly to work with. I thought I had my phone but I had lost it so I called them and they said it was fine.

I needed my phone replaced so I submitted my claim around 8:30 pm on Thursday night, I had my replacement phone delivered to my house before 3:00 pm the next day!! I was extremely happy!! I have never been so shocked until now, great service, easy directions, I did it all by myself!

Asurion has been a great company, they have made it easy to file a claim and very quick in shipping the product to me. You don't find companies that are dedicated to customer service no days but I'm very happy with Asurion and hope they continue with their great customer service.

I purchased a replacement plan through Walmart for my cell phone last year. The screen on my phone cracked and I contacted Asurion right away. I filed a claim online and called them. I had to pay a $49 deductible for my claim to be processed. I was sent a shipping label to print out and sent the defective phone to them. It was sent through UPS and was received on Tuesday the 5th. They told me my claim had to be reviewed in order for them to send me a new phone. I was told after I paid the $49, my phone was going to be reviewed and a new one was going to be sent to me.

My daughter had dropped her phone in the sink so we filed a claim, and within the next 48 hours it had been taken care of and she had a new phone. It was easy and the service was great with little to no issues at all.

My phone was reported broken and I had a new one delivered within 12 hours! Customer service answered questions quickly both via phone and online chat. Instructions for activating the replacement and shipping the broken one back were clearly communicated.

Great fast easy service. Tremendous. The only thing about the Moto X2 Force is that you forget that the back of the phone is considered an "accessory" and I forgot to report that as also missing, but having to pay another $20 get something to cover the back of the phone is ok considering the value of the replacement. Thank you!!

The process was fairly easy. I received the replacement phone pretty quick. I am pleased with their response time and updates on the delivery of the phone. If needed to would not mind going through process again. The phone I received is in great condition.

I lost a business cell phone and Asurion was called for a replacement. The claim process was easy and a replacement phone was sent overnight via FEDEX. This cell phone is used for conducting HVAC business so quick replacement was essential for time sensitive communication and client contact.

Phone was stolen and reported. Replacement occurred in a very timely manner. In addition to the monthly payment for this protection, still had to pay $150.00 when the phone was replaced. Kinda seems like double the cost to insure. At least there was the option to replace as same model.

Was not difficult at all to file the paperwork and get a new phone. Very easy and very reassuring! I had my new phone in a matter of a couple of days. I am so glad that I had the insurance on the phone.

My youngest son is away at College, & he dropped his phone in water. Filing a claim was so easy, no fuss, no hassle. The Asurion team reacted with great response times. The phone was replaced, & it even arrived on a Saturday.

I have carried this company's insurance for many years. It is inexpensive and really easy to file a claim. I have never had a problem with phone replacement with them. I have had several transactions and they have always been fair and prompt!

Great service. Only thing that wasn't great was me losing a lot of my apps' data. I know that isn't your fault but maybe in the future you can work with the carriers you support to make the transitions more seamless.

My son lost his iPhone on a Charter bus and while the bus company refused to call us back, Asurion was very efficient and responsive in replacing his phone. The only rating deduction is for the phone case. I paid $40 for the case and indicated it was lost too (I checked the box online, the exact case type was displayed) but it was replaced with a very cheap case that I believe will not protect the phone well.

After contacting Asurion & submitting the proper documents, I received my new phone approx. 24hrs later! Incredible and convenient. I would recommend Asurion to anyone purchasing a new phone... Also a word to the wise "always" get insurance on your new phone as well... Otherwise you'll be stuck paying double, even triple the amount to get it repaired or replaced.

Great and easy service, I am very happy with the how quickly I received my new phone. I will definitely used this service again if anything happens to my phone, and will recommend this to all my family and friends.

I was pleased with the customer service. Very punctual and informative. Only problem I had was that the replacement phone screen was failing to function properly most of the time. Other than the issue with the phone. Experience was great!

So spending $9 a month I really wasn’t sure of the value, I can safely say that it is totally worth it. Phone’s Bluetooth was failing following a drop. Contacted Asurion and had a new phone in less than 24 hours. Really easy and simple. Will recommend to family and friends!

I had a tablet that my granddaughter stepped on, and broke the screen on. I called up Asurion, and had a replacement at my door the following day. It only cost me $19. I'm tickled. I bought the family plan for all of my phones (6), and two tablets. Thank you Asurion.

I was out town on business. Phone broke in restroom. The agent who help me was great. By time I got home the phone was there. All my medicine and banking was on my phone. With sick mom at home I need my phone.

My bill was changed to a new contract in November 8. But, the new amount was not reflected in your system. After six phone calls and two chat sessions the problem was finally resolved. Good job, finally. Your billing rep did a fine job.

Customer service representative was very helpful and walked me through the return and replacement process. Very efficient and friendly. Thank you. The replacement came quickly and we returned the damaged phone the same week. The whole process went smoothly. I would definitely recommend to a friend.

The easiest and most pleasurable experience of spending $200 to replace my cell phone within 24 hours. Thank you for your help Asurion, you are THE BEST and I will most certainly recommend Asurion to all my friends and family and anyone that can use your services!

Very good service. New phone was there in less than 24 hours. Very easy to communicate with. Very understanding of my need. Very respectful polite of my situation. All around great service. Very easy to get in touch with. Very fast service with easy return instructions.

Asurion was very helpful with whole process of trying to receive a new device after I had broke mine. It was quick and easy and I received my device in such a short amount of time. I am so glad that I have insurance with my phone and I am so glad Asurion could make the entire thing so easy for me.

Thank you for replacing my broken phone. The representative at Verizon helped me with all the paperwork, therefore, the process of filing a claim was very quick. Mr. Angel ** went above and beyond. Thank you as well for my new replacement phone. I appreciate your efficient service. Merry Christmas and a Happy New Year!

The process was fast and easy especially the online part was very convenient and the instructions were nice and clear. The phone was sent out very prompt and that's the part I like. This is not the first time I use insurance and again I was very satisfied. Thank you.

I didn't have a problem at all getting my tablet replaced. The customer service was excellent and I had my tablet back to me within 3 days... Excellent!!! I would recommend all my friends and family to you anytime... When I called to report my tablet stolen the service that I received was very professional! They took my name and address right away and gave me my claim # and I was able to track my tablet in the mail up until it was delivered to my Home... Thank you so much for all that you have done for me...

My phone was stolen and you were great about walking me through the progress. This was a very hard time for me; due to the fact that was the only way my son could reach me. He is away in service. I thank you all very much for all you super fast help. Thank you!!!

My son dropped his phone and the home button was nicked. It never worked right after that. Immediately, the phone only had two functions. I tried to take care of the claim online, but the website kept putting us into a category that said we didn't have that type of coverage. I had read the terms of our agreement, however, and knew we were covered. Once I called in the claim, the process went smoothly.

I had to get a new replacement for my phone about a month ago or so 'cause my phone was no ok get working. With this insurance company I feel happy 'cause you helped me in a fast manner and keep me contacted all the way with good communication. Thank you.

It was easy and fast, and everyone was really nice and it shipped really fast. I was really pleased. It was more than I could have expected and it was delivered right on time and no issues whatsoever.

The agent was very helpful and we got the replacement phone right away. Overall experience was positive. The phone came when they said it would and the agent explain everything over the phone and we also returned the broken phone and it was recorded that it was received.

I dropped my iPhone 6 plus and called for claims, three years of paying for their insurance. They quickly send back another phone, but one apparently in worse condition than my previous phone. You can tell that they changed the screen since it is a lot thicker and the edges are not even well aligned. It is definitely slower and took much longer to sync, worst of all, its camera is not working. If we are pay for around 10 per month, 120 per year, and 360 for 3 years without claim, this money could buy me a much better used phone rather than this mal-functioning one they just sent. Very upset. Recommend saving money to buy our own phones.

Asurion did A-Z EXACTLY what they said they would do! Too bad the Shipping agent didn't uphold their part of the deal! However I am more than satisfied! And I'm glad I still have them for future insurance! They deserve lots of credit because of their understanding on the many problems associated with the insurance of cell-phones claims.

When contacted, the representative understood my needs and assisted me in the process to secure a new phone. This was done in a very efficient manner and my new phone arrived in just a couple days. I was able to recover all my data and photos from my ISP and was very pleased with the entire transaction.

Replaced lost phone In less than 2 days - CSR very polite and attentive to detail. Confirmed my initial concern of timeliness to replace and accuracy of delivery. Thank you for restoring my faith in insurance plans that generally are scams to take premiums and then do nothing but find exclusions in coverage.

I was out of town and attending a convention and you were able to deliver it next day to my hotel room. When I’m out of town, I use my phone to connect with my online class. I’m the teacher and need to be available. Well done.

After my phone was stolen I get a new one within the week. So I was on a cruise in Cozumel. While in the restroom a young woman stole my phone. I turned around and it was just gone. She was nowhere in sight. And I couldn’t remember what she looked like.

Asurion was quick to replace my damaged phone. I had a new one the next day. It was the first time using the program but I will definitely do it again. Quick, dependable, easy to communicate with, fast process. Speedy delivery. Easy to use system.

Everything went smooth and great. Sent back the phone. It was jacked up, my wife didn't realize she had dropped her phone in our complex lot. She found it in the middle of the passage way, but not before a car had run over it. She called Asurion and the people she spoke to took care of everything. Got her phone the next business day. I will recommend Asurion to everyone who asked and then some.

Super quick and helpful. Was able to file claim online with ease. Loved that we received a new charger, seem to go through those quickly. Prepaid envelope is appreciated. The directions were clear and easy to follow. Wish there was a way to be notified that original phone had been returned.

My daughter's phone was demolished. She was in an absolute panic (being a 17 year old who is very reliant on her phone for everything). However, I filed her claim online immediately that evening and she had a replacement phone the very next day. I was certainly pleased with the ease of the claim filing process and responsiveness.

Everyone that I spoke to over the phone with this company was very helpful, patient and kind. I was on the phone with someone that worked there. He was helping me setting up my phone and did a great job. Thank you. I am very happy with my phone replacement.

The process went well. The phone was replaced within 2 days. We then returned the damaged phone by mail. The process was very easy to follow. I am happy to have purchased this insurance at the time I purchased the cell phone. I would purchase this insurance again.

My original phone Battery swelled forcing the case to open. Phone was replaced. Your support person knew right away what was wrong and sent me a replacement overnight. What more can I say? Replacement does freeze up but not anything I can't deal with.

Our replacement Phone came quickly and although setup was a little cumbersome we called Verizon and they were able to help us and all turned out well. We were able to easily Returned damaged phone in prepaid envelope. Very happy with experience.

I am super happy with how quickly my new phone arrived. I am unhappy with the $199.00 deductible (I was told when I purchased your insurance that I would only pay $50.00). My replacement phone was a piece of crap and had very limited functions. For the amount of money I have paid monthly for this service, I expected a phone that fully worked. I will unfortunately be cancelling my service. Thank you for taking the time to read this.

My experience was awesome all the around. I had my new phone in no time and my representative was fantastic. The process was easy and I was reassured in no time flat. I would definitely recommend having this insurance to everyone I know. People are CRAZY to not have it!

I am dissatisfied because I followed your instructions to shut off the iCloud connection and I successfully shut off the link but I keep receiving phone calls that say I have not shut off the iCloud link. The phone has been disconnected. I even spoke to one of your reps regarding this and I'm still receiving phone calls.

My cell phone was insured through Asurion and when I had an accident and damaged it, they promptly came through with a new phone in one day. I am grateful! My life is in my phone! A big thank you, Asurion!!!

Cracked screen on IPad. Contacted Asurion immediately. They asked a few qualifying questions and then concluded that the model I was referencing was no longer being manufactured. They indicated they would therefore replace with most current model. Within a few days I got delivery and paid deductible which was very reasonable. No muss, No fuss with Asurion. Great follow thru.

We have an extended warranty through Asurion for a 2.5 year old LG refrigerator. We first opened a service claim on 11-2-17. After 9 service visits (2 compressor replacements and controller board) we still have the original problem after 6 weeks. Many calls to escalate and try to resolve the issue. Asurion delivers nothing but false claims, no promised call backs or action to this point. The inconvenience, stress and anguish that we have experienced through this ordeal should not have to be tolerated by ourselves or the values of a respected organization who should take care of their customers and live up to their commitments over top line revenues and profits. I have never experienced such poor customer service in my lifetime. I would caution anyone who buys an extended warranty on an expensive product to make sure that Asurion is not the underwriter of that extended warranty.

Customer service was top notch during the entire experience. Received phone promptly. The only problem that I have experienced was the phone volume control does not work properly. Most of the time I have to use speaker to hear my callers.

Used the Asurion insurance to replace an iPhone that was badly damaged, broken screen and a battery that was constantly dying. The process of filing the claim online is very easy, received the phone the following business day. Very quick process!

The return process was seamless. And my replacement phone arrived within 2 days of filing the claim. Great coverage and thankful I have Asurion coverage. The experience couldn't have been more simple and easy. I would definitely recommend Asurion to friends and family.

I got my phone stolen on Sep 29 2017, filed claim the very next day. I have submitted all what Asurion asked. Their website is not bad, what is bad is the customer service. After I was promised a replacement with two to three days. Well a complete week went by. Called them back and asked for the same info. They told me to wait two days and a new phone will be shipped. Another week went by and called them on the phone, calling on the phone is too bad. You had to wait a long time, and somehow I suspect the fix their operating answer system to cut you off. Now I asked to talk to a manager. After telling her all that about she apologized and said that my iPhone 7 Plus 256 gb replacement was not available for some time. That I should wait another week.

Your customer service was on point with helping me resolve my lost phone insurance claim. Service was great and delivery was fast. I highly recommend your service to my friends and family because having this insurance is extremely helpful to me.

I had a very pleasant, helpful and understanding representative help resolve an issue with my phone. I had a great experience with the representative with the replacement of the phone in a speedy time… as well as the employee at the Verizon store in Franklin North Carolina. Verizon may cost a little more but it is well worth it. Thank you very much.

Asurion was quick and easy to work with. The first device was dead on arrival, but they quickly shipped out a new one to me. Return process was very smooth. I would use Asurion again if I needed, but I'm hoping to keep this phone in one piece.

Great customer service. When I called the rap about turning off the location on the previously owned phone she logged my call and told me that she had noted my return and location turn off. She was very courteous and told me to ignore any further emails about the issue.

The representative was very helpful when we called back when we could afford the deductible. It all happened very quickly and efficiently. We had backed up everything on our Verizon cloud. The new phone came and is great. They received the old phone and notified as each step was completed. Yeah!

Asurion made filing our claim easy, we were able to do it online, and the replacement arrived the next day. I am happy that I purchased insurance as the deductible is much easier to swallow than the full cost of a new phone.

Ever since I received my new phone I have a problem with dropped calls. I have to resort to using my husband's identical iPhone. Also incoming calls can not hear me although I can text to the same number. I had to also disable the LTE to get any reception. Is my new phone a refurbished one?

I have called at least 6 times to request a reshipment of a lost phone. Each time I got disconnected or sent to the wrong department. Then I received a letter saying I was insured only to find out Asurion cancelled it. It seems the paper mail is a month behind what happens on the computer. When I finally got thru to Tech Support they said the replacement was activated but Verizon says it was not used. When I question this Tech Support stopped talking and sent me to Verizon. Verizon is saying Asurion should replace the phone since it appears lost. What a runaround.

I dropped my phone and it had a damaged screen so I called you up and immediately you put into action Without any delay the insurance that I had in place when I bought the phone from Verizon. There was no delay in the phone came the next day. You all did a great job and I appreciate what you did.

Asurion has excellent customer service - FAST delivery on replacement phone. Totally worth the small monthly fee to have this service. Fantastic service all around. Everyone I have spoken to has been so kind and helpful. It has truly been stress free and given the circumstances, I appreciate it.

We were out of town when the phone needed to be replaced. We did change the address for shipment and everything worked out well. Agent was very efficient and knew her job. Everything was processed quickly and with minimal effort. Thank you.

After being given, or rather, not given accurate information from my cell provider, I called Asurion hoping they could help me, though the rep at the cell store thought it unlikely. The rep at Asurion listened to my case and was more than happy to help me and resolve the issue.

Great response and great customer service. My husband had his replacement phone the very next day. You were very patient with us returning the old phone. He had trouble getting all the information transferred from his old phone to the new phone.

Replacement phone in 22 hours. Lost phone on Mon, claim on Tue, replacement phone on Wed. Form was easy to fill out. I still haven't figured out why there is such a high deductible. After all these years of paying for the insurance, this was first claim.

The only hitch was that my device was on backorder so it took a week before I actually received it. Communication was quick. My last claim was submitted 6 months prior so I was unaware of the sworn statement process and having to provide copies of ID. It didn't bother me, I assumed Asurion is tired of the fraud and are protecting themselves and their customers.

The replacement was sent quickly and the instructions were clear and concise. I had a little trouble setting up my new phone and customer service was very helpful. I hope I do not need to use phone replacement again but if so I will not hesitate to use Asurion.

The CSR did an excellent job of leading me through the process. I found the CSR very knowledgeable about the phone, the process and the end result. The phone arrived in a timely manner. I have used Asurion's services before. They do an excellent job!

Was up and running within 24hrs. I called in for assistance, and the Asurion customer service rep was very helpful. Thank you for the fantastic, and easy to use help. My new phone is working great. I have an iPhone 7.

I have had this insurance for years and never had a problem with them. Asurion has always been there when I need them, I got my cell replaced right the next day, the staff was really kind and efficient. Thank You Asurion.

Phone insurance is awesome! When my son broke his phone I was grateful I had it, phones are so expensive! The only thing I found challenging was that he broke it in such a way that you couldn’t turn it on anymore. I have to get into the iCloud account to remove his “find” app. After attempting that several times, I think I finally turned it off. Here’s hoping anyway! Overall, a good experience.

I appreciate how fast it was to receive my replacement. It makes it easy to stay connected. I also appreciate the claim process. Everything was done online and with a few clicks I had my claim completed. The one downside is the cost. $150 to $200 is pricey to me. Though it beats having to pay the retail price.

Hassle free replacement process; stopped into a Verizon store 250 miles from home, out in less than 15 min. Had a new phone shipped to my place of employment. Had a new one in 24 hrs., updated it and back in normal service in no time!

Always a pleasure getting a replacement phone or tablet when needed. If they don't have your brand then they will ship you one like it. I have gone through them many of times for a replacement due to a cracked screen some that were by accident and some not and also battery problems.

Thank you for delivering my phone right away. I received it by the next day. For that, I am grateful. Unfortunately, my phone has continued to mess up since receiving it in the mail. I continue to get "No SIM Card" notifications, even after getting a new sim card, and asking for assistance from Verizon (in store, over the phone, and internet). It is documented, through Verizon, that this phone doesn't work properly. This problem still continues periodically, causing my phone to turn off and restart, EVERY TIME. I need a new phone. Please help. Running out of options.

Great speed and service in replacing my MOTO Play after I found that there was no screen only repair or replacement and Verizon made it possible to retain most of my content. My incident took place over a Holiday but only added a day to receipt of my product. Thank You.

Dropped my tablet and yes the screen shattered so I contacted Asurion. My new tablet was delivered 2 days later without any hassle. Prepaid return envelope was provided complete with tracking information. The activation was simple and completed in minutes.

After my phone stopped working, Asurion was very quick and helpful at replacing my device. They gave clear instructions on how to get my new device to work properly and how to get my old phone taken care of. The emails and mailed instructions, as well as the phone call, were very clear and concise. They provided excellent customer service.

The service is great. It’s easy to submit the request and follow the instructions. I was hoping for a new phone, but received a refurbished one, but it’s working just fine. I was able to backup my damaged phone, and load all the info on the one they sent me without too much trouble. Thanks.

I called because the phone I had received worked for about 3 weeks and then would randomly decide there was no service or SIM card. I took it to Verizon and they replaced the SIM card for me. It worked for a day and half before going back to randomly deciding to search for service and never finding any. Went back to Verizon and they couldn't figure it out. I called today and the gentleman I spoke got a replacement phone ordered and on its way.

Replacing my damaged iPhone 7 Plus was a very quick and easy process. The online submission was much easier than the typical over the phone replacement of the damaged phone. The instructions were very clear and easy to follow. Thank you.

My daughter had an SE and you replaced it with a 6s. Unfortunately our family all had some version of the 6 and we have had trouble with the updates not coming in properly to the 6 phones. Verizon just switched both my phone (6) and my husbands (6+) because they had issues after the update. Since she got the 6s and her update went through she is having the same issues. I called and you said you would give her another 6 so I will ultimately have to get another phone since the 6s is not functioning well since receiving it.

My phone screen was shattered! I submitted my request and got my new phone within a day! Very efficient and easy to do! The steps to change SIM cards and everything were easy to follow and shipping back was free! Highly recommend! And will probably end up using again in the future.

Got my replacement phone fast. Excellent service. After losing my phone at a transit center, I called Verizon who connected me to Asurion. Although the phone is newer than the one I lost, it matters that I have a phone anyway. So I got it the next day.

This experience was fast and easy, from the start of the claim until the end of the activation, this company was really helpful and courteous. The only question I had it was answered right away and very politely. Thank you very much Asurion team.

I was able to put in a request and got my replacement phone extremely quick. I was very satisfied with the whole process. With having a broken phone is always stressful but the process gave me ease. That's how it should be.

It was lengthy process compared to how it use to be, and I wish I could of got my gold phone instead of black but great job and thank you!! I'm also really Glad you overnight the phone, and added a charger, thanks again Asurion!

My tablet went missing from my briefcase. I have no idea what happened to it. I contacted Asurion and explained what happened. The service agent took my information and told me I would have my replacement in less than two days. She was so accurate. I actually had next day delivery. Great service and got a newer model on top of it.

The procedure to claim is awesome! Second day delivery is great! BUT The deductible on the iPhone is insane! I feel you can lower the $199.00 to $149.00. The replacement device is anyway refurbished! So why not lower the deductible?

I was very pleased with how quickly Asurion responded to the problem with the battery on my phone. A new phone was sent overnight and I was able to get the phone set up and running before I left on a trip. They were very helpful in resolving the problem in a timely manner.

Can only say Thank You! Had my phone by 10am next day. Lady I spoke to on phone deserves dozen roses! Awesome service from all involved. So far phone works with no problems. Told all my friends on prompt service and some were going to switch over to your company.

My phone was stolen. I called my cell provider who then connected me to Asurion for me to be able to replace my phone via the insurance. The agent was helpful and professional and was able to get the transaction processed very quickly. After I paid my deductible the call was ended expeditiously with my new replacement phone on its way. The phone arrived about 2:00 pm the next day. I would say I am disappointed that I had to use Asurion but the service that they provided was excellent!

I lost my brand new phone. Not sure what exactly happened but the last place I remember using my phone never found it. I contacted Asurion at about 1900, was walked through the process and received my new phone on my doorstep at 1100 the next day. Thank you!

The customer service rep was caring, proficient and just plain outstanding. No issues whatsoever, but the device has its issues; restarts, for no reason, shuts down at 30% battery, loses WiFi connections. But the phone works. Just to be clear no problems with customer service. Would recommend in a heartbeat.

No complaints, customer service was very helpful. They answered all of my questions and were eager to assist. The new phone arrived in one day, as promised. I was also notified when they received the returned phone. The set-up of new phone was easy, and so far there have been no problems.

While it was easy to submit my claim I was told there would be no additional fees then my account was charged $50 after I received the conformation that they did receive the phone I sent back, and the "new " phone that was sent to me, the speaker does not work so I am unable to receive phone calls due to the person on the other line not being able to hear me.

The claim process was easy to do and stress-free. The choices for the replacement device was comparable and better than my damaged device. The delivery of the replacement device was also speedy and contained specific instructions for returning damaged device.

Prompt, professional service - they did what they said they would do in the time they said they would do it, explaining everything step-by-step from the very first chat. I will always keep my devices covered by Asurion.

Replacement phone sent without SIM card. I have to take time out of my day to drive to store wait in line, get SIM installed after paying these insurance rates and a deductible for the phone is unacceptable. Deductible should be waived. My time is valuable. The representative admitted they frequently forget to send SIM cards. What are we paying for?

I have used Asurion several times over the last year or so and always received fast service and response time in receiving the replacement phones. This includes both on-line claims and when speaking to Customer Services Reps on the phones. The CSRs were always very helpful and courteous.