Asurion Reviews

Asurion was great when it came to replacing my lost phone but once my lost phone was found it was a nightmare. My phone was found the day the new phone arrived so I didn't take it out of the box. I had inquired about what would happen if I found my lost phone - and was told by Sprint I would be reimbursed once the phone was returned. The problem was with the activation process - so instead of activating my original phone they activated my new phone - which was sent back. I was then informed I would be without an active phone until Asurion received the new phone - unfortunately for me it was a long weekend so at this point I will be without a phone for a full week.

Best service I have ever got anywhere. The replacement phone showed up next day as well. Someone's doing things right. There's not much you could do better. Maybe make it easier to find the replacement contact number on Verizon's website. Great transaction.

My wife started having problems with her smart phone freezing up so she took it to our Verizon store. They looked at it and said it was an internal tech problem, but was covered by our Asurion insurance. The phone was replaced, no hassle, thank goodness for the insurance in this case.

The service I received was as expected. The service reps were very friendly and understanding to the situation. I received my replacement when they said I would, so I can't complain. Some people I know had negative things to say about their experiences with you all, but I can't speak as to what happened with them so I'm sure you all are easy people to work with as long as your services are being dealt with in the correct manner. Thanks for being there and getting me taken care of as fast as you did.

Had a problem with my tablet was replaced accordingly quick and easy. I would highly recommend them again. This is a great service to have added to your service to protect your device. The shipping only takes a day and is reliable.

Wish I would have been told to factory reset my phone since I couldn't remove battery or information. Otherwise, great service, very quick, although a bit expensive for insurance. Paying monthly and then $150.00 at replacement was a bit much. Has made me reconsider Straight Talk. Thank you.

The rep assisted me through the process of restoring the info I had on previous phone. He kept me on chat while my phone was rest and advised me the whole time until backup was complete (and successful). Once completed, we concluded chat and the rep called to make sure everything was satisfactory.

You guys provided excellent customer service and I truly appreciate you. Took care of me without any crazy, demeaning questions. Don't know what else you could have done to make it better. Maybe no cost lol. Again thanks so much. God bless you guys.

Our phone was stolen. Asurion was very helpful in getting a replacement and getting us back to phone service in a very timely manner. Operator was very polite. Very nice helpful once we got through all the voice prompts. You can do away with that. Would get the problems solved much faster.

Thank you for the quick response and getting me back a phone so I could get communicating as soon as possible. The quick response made me very happy and I was very pleased with the services. Having 5 different phones for my family makes it super hard to replace without Asurion. So thank you again for making my experience with Asurion a pleasant one. I will continue to use Asurion for my devices and expect to have the same experience every time. Have a great day and keep up the good work.

Fast on time delivery! Then had a bad replacement. EVEN FASTER REPLACEMENT ON THAT ONE TOO. AWESOME CUSTOMER SERVICE!!! I had my first device stolen??? But was awesome replacement time! Easy documents and ways to send in (even by phone) overnighted... Not an issues to send out a new one again when the first didn't hold a charge.

Very fast transaction. Would recommend this company to anyone that is interested in a great insurance company. I dropped my phone and shattered it completely. I called. Within 24 hours my replacement device was shipped out the very same day.

Stepped on phone and broke screen. I always thought I'd never have to utilize my insurance on my phone because I thought I could be more careful. Thank goodness I did. Definitely worth having insurance. Got the replacement phone the next day. I highly recommend buying insurance for your devices. I have zero worries because my phones are covered.

Excellent service, was easy and fast. Except for my son's mistake getting the Find My iPhone setting turned off properly. Everything was smooth, easy and quick. New phone was delivered the next day and was in service that evening. I will recommend if asked.

Filing a claim was very quick and easy. Customer service was very polite and helpful. Had my phone the next day. Would recommend them if you need a replacement phone quickly. Very easy to work with. Explained matters clearly and thoroughly so I knew what to expect.

My husband's phone was locked securely in my car when we went to the gym. I ended up having my locker broken into, and my purse was stolen along with my fob to my car, and the thieves stole my car, went to the nearby mall, & used all of my credit cards. We were both overwhelmed & shocked by what happened, and we then had only one phone between us. Asurion was able to give us very expedient service & overnighted another phone to my spouse. It made a difficult situation a lot easier, as we were then able to communicate with one another. Thank you for helping us out in time of dire need!

At first please I was not satisfied. After you guys sent me a new iPhone because the phone you sent was not working well, then, I love, and I think you should do that to all customer. We pay insurances, so we should be covered. I had hard time at first please because the phone you guy sent to me was not work. However, you guys took care by sending another and another until things work. So you deserve 5 star for your patient. Thanks.

It took no time to make my claim and I got my new phone within 2 days. I love having insurance; it's so worth it!! This is my second claim and I was worried because the time between them was pretty short but it was not an issue at all. Thanks so much.

Cell phone was broken and unable to be used. Fast delivery for a replacement of the same. Very easy process and nice quality replacement. Phone call was quick and easy. Friendly representative and helpful with all questions pertaining to the incident.

I received prompt and caring service from Asurion. I got a new phone the next day! I was able to retrieve almost all of my information because it was stored in the cloud. I never thought I would need this service but I am so glad I elected to get it. It was a life saver!

Very quick service. I just needed more time to get my old phone downloaded. I think there should be at least a month for a return. This would make less tech savvy customers happier! Other than that I was impressed how fast I got my replacement phone.

Was pleased you were able to get my replacement phone by next day. Also your staff on the phone were very understanding of the loss and were able to help in a very friendly manner. I will continue to use your company in the future with both of my phones. Thank you.

The representative was very nice. Great overall experience and even said I would receive a new case but the phone came with no case. That's the only thing stopping you from getting 5 stars. The phone is great. It came quickly.

Phone is in a waterproof case talking to the fish. I called the company insurance, paid $200. The next day I had another phone. I followed for once the direction and all my date & 12,000 pictures showed back up! I am happy. Not that they are not backed up everyday! On an external hard drive. The cost bothers me but I have a phone which is part of my business, & Life.

The service I received was both excellent & quick. I feel the replacement cost was too high and is cost prohibitive to many of your customers, so many simply go without it period. It's simply not worth it. Both the monthly cost and replacement cost have risen significantly.

I was extremely happy on how easy it was to call for the new phone on how fast it came to me in direct mail. It seemed like a brand new phone (Moto Z Droid) with the box that came in and with all the necessitates like the charger and aux cord. Also, no harm was done to the phone and was very well protected. Thanks.

Replacing the phone in a timely manner. It is fully functioning and thanks for the good delivery! The old phone stopped charging; however, my daughter did lose many pics very dear to her heart. Do you know how these can be retrieved for future reference?

With what I pay in insurance and what I paid for the replacement phone, I could have bought a new phone. Asurion like other insurance companies are not here for the consumer's well being. They are here to make as much money as they can. You suck.

You guys helped us immediately. Had the phone in a day. You were very helpful and walked us through the process. Even sent the replacement phone to my work and I had before 10:00 am the next day. Was easy to send the broken phone back. Thank you so much for all the help.

I had a great experience. Got my replacement device the next day. Asurion had excellent coverage and they very responsive to customer needs. When the first replacement couldn't work they replaced it with a second replacement immediately without any questions. I would recommend coverage for everyone with a smart phone.

I am happy with my replacement phone with the exception of a few glitches. The screen is much too sensitive and when I turn it on I get a double Facebook screen. Makes me wonder if it is a new or refurbished telephone.

Fast service and delivery but the replacement phone sound cut in and out on all calls - have to replace again - just paid the deductible. I don't think I should have to pay again. No help in store - will be calling for service yet again as replacement phone now has issues.

Did the process online. It was very easy to navigate. No problems at all. Receive my phone the very next day. I was worried I be without a phone for the weekend. Thanks Asurion. Not looking forward to breaking a phone again, but I can rest assured knowing I will not have a hassle.

My wife's phone stopped working. Both Verizon and Asurion were quick, helpful, and able to alleviate the situation. Made the whole process of phone replacement as painless as possible and makes me happy I use both services. If you have a problem it's good to know they'll take care of you.

The phone arrived the next day. He was making phone calls less than 24 hours after we filed the claim. It was my son's phone, and he was thrilled. Asurion has always given us great service as they have said they would.

Had a phone replacement. There was too much time taken to get the phone, customer service said at the latest it would be up to 8 days and it took 10-12 days. That is the reason why it's not a higher score.

First replace took time with a lot of red tape. 2nd time replace a defect was fast with less red tape. Was a little more helpful than dealing with Verizon at one of their main branch. If Verizon was better inform my phone issue could have been taken care on the spot.

You were quick and efficient. Can't ask for more than that! You over-nighted the new phone, and we received it on a Sunday. My husband got his new phone (exactly like the old one) just in time for a trip to Salt Lake on some very important family business.

I have used Asurion twice and have been taken care of both times. It is so fast and easy to fill out a claim. I received my phone the next day after filing my claim. I recommend this to everyone. Beyond helpful!!

Service was great and fast. The person that helped on the phone was awesome. Thank you very much. My dad had lost phone overseas so had nothing at all. It's really a great service to have, comes in handy. I would recommend to anybody and everyone.

I made a claim because I lost my phone and my new phone came the next day, even earlier than I had expected. I had a hard time getting it set up, but customer service was very helpful and walked me through it. I'm very pleased with the service.

Had a lost HTC phone and Asurion did not have a replacement so they provided a Samsung Galaxy J3 V in its place. The replacement was satisfactory. My issue is that it cost me $49 to get a replacement for phone of this type is only about $75. When I consider the premiums that I paid for the insurance and the $49 I really lost money with having insurance. I have since stopped all my insurance except for that required by Verizon and will just purchase my phones outright in the future. I could be insurance poor if I insured all my phones – Verizon now want $33 a month to do a group program but limited to 3 devices – no cost savings to me in that. Thank you for providing the service you did for the last claim.

I had to wait for my phone replacement because it was on back order. Outside of that, everything was pretty easy. The return process was easy and the transfer of information on my phone was pretty easy as well. Email communications were great. Thanks!

Phone replaced. Good service, a little too hard to do all online, but you helped me through it!! My phone may have been found but I am out of the country now so I'll take care of it when I return. Thanks for all your support and help.

Overall happy with experience. Once I got all my info and required paperwork- labels and stuff, it was quite simple. It was just getting to that point. The service was fast and the replacement phone was there at my front door in a snap and I got it set up without any headaches. I thought the deductible was a little high but beats paying full retail or buying a used one that might not last 6 months. I'm pretty darn happy. Thanks.

I pay every month for this insurance and then when I need to use it you guys still want to charge me 200 Dollars for fixing the phone or replace the phone I should say but still yet I pay every month for the insurance on the phone. This is like highway robbery from the poor people. Insurance companies are a huge rip off but if you don't have insurance then you are still in a bad buying in certain cases. Damn if you do and damn if you don't.

Everything about the experience was perfect except the replacement phone I received. I loved being able to drop the phone back into regular mail! That was awesome. The only problem is the phone I received takes nearly 8 hours to get a full charge and dies with very little use. There is a need to keep it on a charger at least 12-18 hours a day. The phone I turned in, that I used the same way was not like this at all. The amount of time it takes this phone to charge is unbelievable!!! I had worked hard with the phone I had before to keep my battery from being overcharged and now I have a phone that came with an overcharged battery. Other than paying that ridiculous charge to get a phone that doesn't charge properly, everything was great.

Great customer service. Online or on the phone. Fast, quick and help me as fast as possible. Sent new phone next day when I called in issue at 9:30 pm. I was amazed that I got the new phone. Not a refurbished one.

We had a great experience and will definitely recommend them. Our new iPhone was delivered as promised and works great. The instructions for returning the old phone were easy and simple to follow. Really appreciate the prompt customer service. All of our phones have this protection and while we hope not to use it again it was a good experience. Thank you!

My phone was stolen at a truck stop in Illinois and I got it replaced 24 hours later without any problem. Work very well and was very happy that I had the insurance to replace my phone. I'm a truck driver and I'm kind of hard on my phone so this is the second time I've replaced it using insurance and very glad that I have it. Would never be without it.

Great experience. I dropped my iPhone 7 plus and cracked the screen. Called and within a day had a new phone. Quick and professional service! Having this insurance saved me a ton of money on a replacement phone. The phone I received was a brand new phone the same quality as what I originally purchased.

I reported late in the afternoon that the glass on my iPad mini broke when I dropped it. Asurion sent a new one which came the next morning around 9:30. I wish all insurance claims were handled that easily and quickly.

Replacement phone - I thank you for your fast response to my claim. I would recommend you to a friend for sure. Your did a good job of handling my claim in a accurate manner. So thanks again for your quick response to my claim. I hope you will be this fast on my next claim.

This was the easiest claim I have ever filed. No headaches, pushbacks or delays. After having my phone stolen, I was very irate. I only had the phone for about 2 weeks. I thought I wouldn't be eligible for a replacement. Thanks Asurion!

I was very pleased with the prompt service I received with the representative who assist me with replacement of my cell. The rep was very professional and knowledgeable. I was inform that I would received my phone in two days rather than a week.

I have submitted several claims and all claims I have submitted have been processed quickly and the customer service was polite and easy to work with while submitting all information. Huge bonus is that the phone arrives the very next day!!

Friendly and fast service. I called to receive a new replacement cell phone. After I received my phone, I decided to still use my old damaged phone since it was still ok. I send the new replacement cellphone and we're credited the next day.

My phone was stolen right before I went on a week-long business trip. I filed a claim on Monday morning and I had my new phone delivered to my hotel by Tuesday afternoon. It was quick and easy and I had my phone back when I needed it. You turned an otherwise very stressful situation into an easy one. Thank you!

I accidently damaged my cell phone and it stopped working. Asurion was able to replace it within two day which was great as I use my phone for personal and work calls. Asurion did a great job. I was back in business without a big interruption. Thank you Asurion.

Very quick to get my replacement phone. Everything was great even gave me a charger. Only problem was that the charger wasn't compatible with my phone. The rest of my experience was great. I just wish the deductible was lower. Other than that everything was great.

No issues - did a great job. I had no issues - I have used you all many times when we have issues with our phones and this was no different. I received the replacement and sent back the defective one.

I was getting a new IPhone after glass broke and screen "bled". The representatives that handled my claim were great. They went out of their way to make sure the new phone was an identical replacement to the damaged one. They also answered my questions with patience and courtesy. Good job, Asurion!

My phone was taken abroad and when I was back in the States my new phone was sent two days later. After not having a phone for a month this service was extremely appreciated! My phone was in perfect condition and I haven't had any problems. This is worth my monthly insurance phone payment.

The delivery and the instructions were easy and simple to follow. The customer service was exceptional, the website was easy to navigate, and the phone prompts were also easy to follow. I would recommend all customers to rely on the expertise of the staff for Asurion.

Extremely disappointed with the failure to expedite my iPad Pro Online Insurance Claim, an unnecessary verification process for Verizon Employees, and lack of compensation for a used device. I refuse to pay your company for any service in the future and I am reluctant to push your product at work simply because of this experience.

The phone I had apparently wasn't replaceable. The sim card was a different size. Not complaining. The replacement is a better phone. Just had to jump through a lot more hoops since the sim card was a different size. In my opinion the replacement is a little bit more superior than the phone being replaced.

My son's phone touchscreen would not respond to user inputs. I called the toll free number and talked to customer service rep.; who was kind and courteous. She took my information and arrangements were made for a replacement phone to be shipped. The phone was subsequently replaced.

I lost my phone and Asurion replaced my device within 24 hours. The process was easy to complete. Customer service representative was very helpful and knowledgeable about the specific situation of my case. I was very glad I had my phone insured.

Your fast service keeps us up and running as soon as humanly possible. We got our new jet pack in about 12 hours from the time we call. Thanks again. You guys are great. Even when we need to replace a broken or lost phone you are there with kind words and professional services.

The process was very smooth and easily completed. I submitted the claim and within 24 hours we had the new device. We then shipped the old device back. Within another day or two the process was complete. This was the second time I've had to submit a claim on two separate devices. I can't say enough good things.

Not accurate. At the time I lost my phone (01/16/2017). Asurion did not have my type of phone. Samsung Galaxy Note 5 (64 gigs) and they replace it with a Samsung Galaxy s7 edge (32 gigs). I requested a same phone but they couldn't because they didn't have one. After everything, they send me what they want and even so. They send me a used one (Galaxy 7) with no oem screen. The screen it's not working properly. The colors and the bright on it are wrong. Not bright enough and not sharp on the colors.

My granddaughter dropped her phone and shattered the screen. I called Asurion and the customer service rep was awesome. We received a replacement phone in a couple days with excellent instructions on how to return the damaged phone. Quick and easy. Great company!

Asurion replaced my iPhone 5. The new phone arrived the next day. The replacement phone works great! I would recommend Asurion to a friend anytime. This is the third time I've had to replace my phone and the service is been prompt each time.

Rapid replacement happened as explained. Activation was simple and much appreciated by a not so tech-savvy grandma. Thank you for that. I know the instructions say "just drop in the mail box in the envelope provided", but I was uncomfortable doing that and did go to the post office and insure the phone before returning. They put another tracking label on so I hope that did not mess things up.

Glad I had insurance! My replacement is just like having my old phone back. The service was timely, though - as a long time customer - I would have preferred a lower copay. Copay should be commensurate with length of time with Verizon. But overall, I'm pleased and very thankful to not be stuck paying on something I no longer have.

I recently broke a phone and I got my new phone two days after I ordered it! Very easy and very convenient. The only reason I didn't get it next day delivery was because it was a holiday. Very satisfied with my service.

Phone replacement - I had a wonderful experience with the various people I spoke to over the multiple calls I made. They were very courteous and listened to what I was asking for to make sure that I received what I wanted. I enjoyed my interaction with them.

Got me back in contact with the world in just hours. Helpful with my techno ignorance, and getting me pointed in the right direction so work can stay in touch. My schedule changes daily, and at any moment. Thanks for making this as least painful as it was becoming.

After I drowned my phone your agents were friendly and efficient, and had a replacement for the broken iPhone to us the next day. However Verizon couldn't activate the replacement phone. After a brief, three-way conversation with you, Verizon and me, you sent out another new phone which we had the next day again and everything went well. The phone was activated and data recovered quickly and with little effort on my part. Very nice.

Yes thank you for the new phone or I should say refurbished phone. Wish the deductible was a lot cheaper though. Got my phone right away. Oh by the way, did you receive my old phone via mail, the one I sent in return package through USPS?

Phone was ordered and sent out immediately. Received phone a few days later without any problems. Compared to the last time when I had to go out of my way to get my phone because of the carrier used. I appreciate your help in the matter of replacing my phone. Thank you.

I am so happy that you guys replaced my phone with a new one! Thanks for the fast help and the fast service! I would recommend using you guy to all my friends and family! Your web page was easy to use and your phone tech was very nice and very helpful!

I dropped my phone on the road and shattered the glass. The replacement process was seamless and painless! I had my new phone in 24 hours. They also sent packing materials to return my broken phone. I am so glad I had insurance to cover my mistake.

My phone was stolen on Christmas Eve while I was at a restaurant in Annapolis, Maryland. I was standing at the bar waiting for a table talking to a friend. I had placed my cell phone on the bar along with my car keys. When I went to pick up my cell phone and car keys to go to the dinner table, only my car keys were there. My cell phone was gone. After submitting a claim online I received a new phone promptly. Very positive experience.

As always the service representatives were friendly and very helpful. We received the replacement phone next day. This was my daughter, who is in college's phone. So it was very important the we took care of this before she returned to school.

You guys were great. Got my new phone in 24 hours! Works great. I had a return label that I sent my cracked and non-working phone back in. I am very happy with the service!! I would recommend Asurion to anyone that has a smart phone. They are easy to fall and break. Thanks.

Everyone that I had talked with very helpful, professional and patient. They explained what I needed to do and answered all of the questions that I had. I would recommend getting Asurion insurance for your phone. The deductible ended up being lower than I expected. Thank you.

I dropped my phone and was in a panic because it happened on a Saturday after 7 pm. I was so stressed about this taking forever to get a new phone. But it was within 24 hours I received my phone. Absolutely great service, extremely fast and made the return super easy. I will definitely use this service again if I ever need them. Thank you so much!

Put in a request for a replacement phone after the one in question was dropped on a Friday night. The replacement phone was overnight-ed and received the next day on a Saturday. The whole process of filling out the form took just a few minutes.

Very good service and quick. No problems with you at all. No questions after telling what happened and you took care of the rest. If anyone would need a reason to trust your company I would recommend you highly.

One of our phones had to be replaced after being dropped into pond. Customer service was wonderful. Talked me through the process. Replacement phone arrived the next day. Works great. Thank you Asurion. Your service was top notch. Will use again if necessary.

I dropped my Samsung Note 4 and called Asurion with my problem. They were understanding and said they would replace the phone. Customer service was excellent and hassle-free in every way and I received the replacement the next day. I highly recommend this company to anyone who has an expensive smartphone.

I sent in a claim on Thursday. I had the phone on Friday ready to go. The process was easy. The directions for activating my new phone were clear. My new phone is working perfectly, and I haven't had any further issues.

Y'all are the best. I lost my phone and looked for it for 2 weeks. I couldn't find it. I turned in a insurance claim over the internet and I had a phone the next day on a Saturday. Everything was easy and hassle-free and extremely fast. Thank you all so much for everything.

I was very satisfied with the delivery of the device. However, the device itself is reconditioned and has presented some challenges in operation. It will freeze, drop calls and the reception at times is terrible. The contacts have yet to restore fully.

Unfortunately, this is the second time we've had to replace my son's phone due to problems with the charger port. Fortunately for us, Asurion makes the process as smooth as possible. An excellent experience. Thanks for making the process as easy and streamlined as possible!

Asurion made replacing my phone easy and shipping was fast. When I contacted them they made sure I understood all the steps necessary to replace my phone. They were very kind and polite throughout the entire process. I would recommend their service to anyone.

I provide my detail and you all --- sent out a new phone. The service was great and highly recommend your service to other. I had no problems once I was able to get a representative on the phone to help with the service. The representatives were friendly and helpful.

Great service. Called Asurion, Rep. took care of our issues, the replacement phone was received the next day. Phone was what was ordered, everything worked out great, no issues at all with the service. We use them all the time, small plumbing company so lots of returns.

Replacement of damaged Smartphone. Very pleased with the ease and speed I received my replacement phone quickly. No complaints, good work, Asurion. Yes, I will recommend you. :) Verizon however could do better: finding the info/link to the insurance/you is not an easy task! Might they do this to make it so that people buy a new phone instead??? :(

We contacted Asurion to replace a damaged iPhone. They were very helpful and we received a new replacement phone the next day. When that replacement didn't work properly, I called Asurion again and they quickly replaced that one with overnight delivery. I really appreciate their quick response time!

The phone replacement was excellent! It's just the fact that that weekend sucked on every other level having my birthday on inauguration day. Of course, I cracked my new phone screen but that's fine, it's within tolerable levels. The old one saved me from a cracked hip so KUDOS to Samsung too! Slipped and broke that faithful phone pretty bad. Thank you so much for your RAPID response. Well done people.

Thanks for covering me with a replacement so quick. I had lost my device and was contemplating even buying another phone, but I decided to place the insurance into action and to my surprise reach me back in hours. You rock!

I cracked my screen. They sent a tech to fix it and after it was fixed my home button didn't work. They sent me a new phone the next day! No questions asked. The customer service was great and the tech was great!

After I drowned my phone in a whole glass of champagne I had spilled, Asurion had a new phone sent to me within 24 hours. No questions asked. Simple, easy, and worth the price for peace of mind. The small monthly cost is worth it for the great service.

Replacement of phone: The process was easy and quick. Our new phone arrived in 24 hours with everything we needed to return our broken phone. You kept us updated via email throughout the return and replacement process. The good people at our Verizon store also helped in getting the submission started and explaining the process.

I made mistake and dropped my phone on a Friday night- by Saturday morning I had a brand new replacement. Super fast service. I will definitely use this service again the next time I have an accident. Awesome service!!! Thanks!!!

I lost my darn phone but in less than 24 hours I had a replacement that wasn't playing nice with the wifi connection and Asurion quickly sent me another replacement. I couldn't be happier with the experience. I will definitely keep an insurance on my phones and also keep a recent back-up. We never know when we will need one.

Told that when phone arrived, would have to sign for the phone. The carrier left the phone on front porch. With all the known thefts of packages a $600 phone left on a porch for anyone to take. I was fortunate that I was home and able to retrieve it before a stranger did.

My daughter's phone was stolen while she was out of the country and when she returned you had a refurbished one delivered to her apartment. It was good to be able to communicate with her again. THANK YOU for your help with this situation.

Worst insurance experience I have ever had. When I bought my iPhone 6 Plus I decided to sign up for insurance through AT&T. I had previously used SquareTrade for this kind of coverage but found the shipping time occasionally frustrating. I incorrectly assumed that I would be able to take a broken phone back into the AT&T store for replacement. That is not the case. Instead, you have to call Asurion and they ship a phone to you. Admittedly, the phone arrived the very next day, so that was excellent. Unfortunately they sent me a "like new" phone which was anything BUT "like new". From the moment I powered it up, the touchscreen responded erratically. You would press on the bottom of the screen and the Screen would register your tap as though you touched the middle of the screen. This was so bad that I could not complete setting up the phone properly.

Long story short my phone fell out of my jacket ended up on the ground, began looking for it, drove away and came back to retrace my steps. I evidential found it and upon leaving or returning I ran it over. Asurion was lightning quick in replacing my phone. Well worth the money.

Lost phone, filed for a claim, phone was delivered the next day. Could not have been handled any better. Thank you Asurion. Keep up the good work. I would tell all my friends about your service and how quickly you handled this claim. Again thank you very much. PS all my info was in my new phone, even my pictures.

I know that many people enjoy the assurance that Asurion gives, that is the knowledge that a replacement device will be able to be obtained for a lower price. However, I would like to point out that for those with smartphones that are more than three years old, using this insurance is the least cost-effective thing to do. For a year I paid $10 a month for a phone that was three years old when I started coverage, thereby paying an additional $120 for my phone. Then when the phone actually did break, the deductible was a whopping $150, bringing my total to $270 for one three and a half year-old phone.

Great program. Replaced my iPhone 6 Plus in less than 15 hours. From phone call to home delivery!! The customer service was great! Friendly! Felt like I was talking to family!! Would not be without Asurion insurance. It was a lifesaver!!!

My phone was protected by a waterproof case, but the case failed and while waiting for a replacement case, my phone fell into a sump under my house and stopped working. I was able to get it replaced for a $100 co-pay. That's much better than the replacement cost if I had to buy the phone new. Very happy with that result.

Phone was dead after incident. Salt water is conductive so no chance. Filed claim online late in evening. Replacement phone arrived next day around noon. Inserted new SIM and was back in business that afternoon. Could not ask for more. Very professional!

Great communication with Asurion, and phone arrived within 48 hours. Tracking was easy. Received a brand new phone for replacement of my damaged LG phone. I would recommend this plan for anyone with a phone.

iPad replaced promptly and customer was pleased at the fast, courteous replacement - insurance and warranty were addressed. Returned defective iPad in mailer package supplied by Asurion and customer satisfied. Thanks for prompt service with the problem. Customer had assumed insurance was included when initial purchase/contract was signed (warranty on effect).

Good job. Husband left cell in back bumper of truck. Took off from Lowe's didn't realize what he did with cell until he got back to work. When he told me that I called and got a replacement with no hassles all went well.

I am extremely pleased with the courteous and professional service I received from your company. My phone broke Thursday night and I called to see what could be done. After speaking with a rep, I was advised that a new phone would be shipped to me. My new phone arrived Friday afternoon. I would definitely refer a friend.

My claim was easy to file. The phone said it would be there the next business day. It actually took less than 24 hours to receive my new phone. The phone worked (and continues) to work great! I have never had an issue with Asurion and I am glad to do business with this company. I would recommend Asurion to any of my friends.

Apart from the relative difficulty of being approved to get the new phone (I had to call and explain my situation rather than make an online claim because I'd filed a claim somewhat recently but that's because I'm notably irresponsible with phone hence why I have insurance), the service is great. I got my phone quickly and they even gave me one with more storage because my specific color and storage had been discontinued.

Quick simple and easy, I had no problems at all. Everything went great. I'm glad I had Asurion, if I hadn't have had it I would have been out of a lot of money or even a phone. The people I talk to on the phone were nice and easy to talk to. They answered all of my questions and concerns.

I had a problem with credit card and I had to have a money order upon delivery of replacement phone. When I called again, the representative was absolutely wonderful and helpful. She completed the process and I was able to get my phone as well as some accessories. Good recovery, good job.

When our phones don't work, we feel lost or at least I do. I rely on my phone to essentially run my life. My device was broken and needed fixed. I contacted Asurion and received a new phone within 48 hours. The process was very fast. Great customer service. Expedited shipping. I greatly appreciated the process. Thank you.

My iPhone broke and I had insurance on it through AT&T so I ordered a replacement. Asurion sent me a "new phone" which ended up being some patched together, Frankenstein phone that was defective. After going to AT&T, and spending over 5 hours on the phone, Asurion still refused to send a replacement for the defective phone they sent me. I was told I would have to pay an ADDITIONAL $200 to replace the broken phone they sent me. During my 5 hours on the phone, I was transferred over 18 times, hung up on 3 times, and got 0 help from a single employee. Last time I will ever spend a dime on anything that is attached to their company.

Helpful. Although there was a delay, because of the winter storms at that time made the phone lost in transit; everything was still recovered and we were given our phone in still good timing. Thank you for the consideration and for being so prompt.

The first person I spoke with was not helpful. She said that my problem would not be covered by my insurance. However when I spoke with a supervisor, the woman was wonderful, explained my options and helped me solve my problems. I ended up very satisfied.

I worked with Celena ** to get this claim set up. Her communication was excellent and the was processed in the time frame she told me. The paperwork was easy to get and I no problems getting what they needed and getting everything approved. Very happy with your service all around.

It costs nearly $100 per year to have the privilege of getting a refurbished replacement phone for a mere $199 deductible but that's a total of $300 compared to the $600 I would have spent on a new phone. Certainly in the first year of a phone's life it is worth having the insurance, though I'm not sure when the insurance becomes overkill. Surely after the phone is two years old, it's better to just stop the insurance and just plan to buy a new phone if the old phone is lost or stolen.

The service was great. The customer service rep was on credit, nice and very helpful. However, I was very disappointed in the fact that they didn't have my phone in and the replacement that I received is horrible. It has so many issues. And when I tried to tell them that the phone would just freeze up and cut off in mid conversation and that people were not receiving my text messages and vice versa, Theo offered to try to trouble shoot it but none of that was effective. When I called back and said I'm still having issues and why can't I just have another brand phone...I was willing to get my old phone back the LG V10 where I didn't have any issues, but they were out of that phone then I have to just take what is given me...LG V20 Brand new phone that has all kinds of issues and they think it's ok to just give me a scrappy that halfway works...Instead of just sending me a different brand phone.

Asurion replaced damaged phone. They were cordial and kind on the phone. I believe this company lives up to a high standard of excellence. I do think the info provided by the online submission needs a little tweaking. There were some things that needed to be refined and the answer was not always black and white.

The claim process was very easy and worry-free. Within two days, the damaged phone was replaced with a like-new unit of the same model. I would recommend the insurance for anyone with kids. Especially those that are prone to accidents.

Fast and easy online verification. My new phone was in perfect condition and arrived the next day. All the necessary accessories were included. Asurion provides our family with a peace of mind. We will continue to rely on them for our phone insurance.

As a first time user of their service, Asurion made the transaction from filing online to receiving and returning my damaged phone so easy. I would highly recommend using their service for future damaged devices. It is very evident they take great pride in what they do!

I received the phone just fine. There has to be a better way to set up the phone, however. I would recommend that consumers go to their phone carrier's store to get their iPhones set up properly. It's cumbersome and time-consuming to do the setup. It should be left to professionals who do this daily.

My mom dropped her phone in the sink - Filing my claim for a new phone was very easy with no hassle - the new phone was overnighted at no additional cost - I'm so glad I have this insurance.

Initial repair on-site within 1 day went well. Tech was organized and appeared knowledgeable. Unfortunately, post-repair microphone didn't work. Replacement phone was shipped next day, which solved the issue. Only complaint: took about 1 hour on phone for them to figure out what to do about botched repair - no process to send tech out again, but everyone worked to resolve the issue.

Fast, didn't miss a beat! I had my replacement phone up and running the very next day. Experienced no downtime. Enjoyed the simple activation and switch. Voila! Asurion lives up to their reputation. Thanks guys! I trust I won't need you again very soon, but if we do we know we're in good hands. We will confidently recommend you to our friends and business associates.

It was extremely easy to file the claim and the phone arrived very fast. Very little down time from my device. The representative was polite, helpful and knowledgeable. Glad I had Asurion. I have told many friends about the great service I received.

Your rep helped me through the process and made it seem so easy! I got my phone the next day... Pretty much 24 hrs later! I appreciate her customer service skills, Asurion knowledge and the fact she made me feel at ease about the whole thing! Thank you!!

Great service. Timely delivery of phone. Always a good service with Asurion. Thank you for your fast response in this matter. Still would rather not have to pay any kind of fee though. I pay 11 a month insurance for my phones that should cover that.

Could not ask for a better experience. I feared making the phone to initiate the process. Friendly customer service and speedy delivery. Thank you for making this a easy transition. I would not change a single thing about the process, truly was a great experience.

I lost my phone when I was moving and I did not know what to do then I remember that I had insurance on my phone. I had my phone within 24 hours. Thank you for being so fast and getting me my new phone.

I called for a new phone then was sent the wrong phone. First I was sent a Galaxy 3 instead of a Galaxy 7, but after that it was real quick to get the right phone. So with all that I was pleased with the service got the 7 within a day. I would recommend Asurion.

Very polite and reasonable, knowledgeable and fast delivery. Representative was willing and able to help with whatever I needed. From dialing the number to receiving my replacement phone was less than 2 days. I have tried this online and always had issues. I highly recommend just to call. There's nothing like talking to an ACTUAL person in today's world.

I really appreciate the expediency with which this was handled. Thank you for your service.

Getting my replacement phone was easy and had a super quick delivery! Got phone the next day! The only issue is that the cigarette lighter adapter that was sent doesn't fit phone. Other than that, great experience. I will continue to use the service.

When I called to make a claim about my phone, you were very understanding and got a new phone to me quickly. I called back to let you know my phone had been found, was being sent to me as I was in another state when it happened. Your people told me to keep the new phone in case old one was damaged in any way, it was but still works and you still told me to keep the new phone because of the damage. You guys were awesome for me! Thank you!

Asurion shipped my replacement phone the next day. It was the wrong phone so I contacted them and they shipped the correct phone in a day or so. When I received my new phone, I was upgraded to the Galaxy S6 because they no longer make the Galaxy S5. Asurion was professional and responsive. Good company to work with.

I had my iPhone 6 Plus replaced with an iPhone 6s Plus due to the fact that there were no more iPhone 6 Plus in new condition since they had sent me 2 already and both had issues. Thank you very much Asurion. I run a business so it was a huge inconvenience that I kept receiving defective phones but you made up for it by sending me a new one!

Couldn't ask for better or quicker service. Very easy to process and follow instructions. Since I had to file a claim I'm glad it was through Asurion. I didn't have to talk with anyone on the phone. It was that easy to handle. I filed the claim online late one afternoon and my new phone was mailed out the very next day. I would of had it within 48 hours if there hadn't been extreme weather conditions. A person couldn't ask for more.

Incredibly fast service. Top shelf. Well worth the extra $$ to have this protection. Replacement phone was perfect and literally arrived the next day. I wouldn't buy a cell phone again without having Asurion protection on it. Thank you!

Every time I've had to submit a claim with Asurion, it has been a disappointment. Yes, a new phone does get to your place within one business day, but what about just a repair? I went in yesterday to repair the screen on my Samsung Note 5 (white). Even though the body of my phone is in perfect condition, I had to pay for a whole new Note 5 because they did not have the parts to repair a WHITE Note 5. I had to pay $200 to get an all new BLACK Note 5 instead of paying only the $100 that I was quoted to repair my phone.

I was very happy with the replacement for my stolen tablet. Thank you so much. It arrived very fast. The service that I received was amazing. Thank you for all that you do. There were no problems with the tablet when it arrived. I am very happy with it. Thank you.

My phone was broken while on vacation in Florida. The request was made on a Tuesday afternoon at 1:00 from the Miami Airport and the replacement was at my home at 10:00 the next day. Amazing how quickly my request was turned around. I wasn't one day without a phone. Thank you.

I was extremely satisfied with everything about the replacement process. The speed of the process was fantastic. I was really frustrated after I accidentally sent my iPhone 6 through the wash in my coat pocket, but Asurion's robust process took the sting out of the situation. Documentation was excellent.

I feel confident in Asurion and the process is seamless. I had my new phone in about 24 hours! I couldn't tell you how important that was to me. Fast and simple process, I've bragged on Asurion to friends/family and now they've signed up too.

Great service but sent me a tiny bubble wrap package just big enough for a smartphone to send my tablet back in and I had to buy material to package it up in just to send back. All in all I would say good service and fast shipping but just need to know what people are sending back so you can send them the right packaging.

Defective LCD. Got my phone replaced within 24 hour and had time to recover all my information from previous phone. Fast service. I went to the nearest store no hassle. Only paid $200 instead of the full dollar amount for phone or risking getting scammed with a locked or blocked phone.

Called to file a claim for my phone because I prefer having human interaction... other than being on hold for 20 minutes only to be told to go online. It was an easy process... the phone arrived right away and it was easy to send back the broken phone.

I dropped my iPhone 6s as I was walking in to work. After a year of such clumsiness, the screen finally decided to shatter. I logged onto Verizon, and saw that luckily, I was insured! I went to Asurion's web page, and filled out a claim. Less than 24 hours later, I had a new phone hand delivered to me by the UPS man. Included in my package was step-by-step instructions on transferring my info to the new phone. My package also came with a new charger, which was very much appreciated. All in all, my experience was fantastic, and I'm very grateful I had insurance on my phone! Asurion did an awesome job!!!

Quick and efficient service to get phone ordered. Phone was supposed to arrive next day. When checked shipping stated was delayed due to late pick up. Called to get options. Needed a phone quick due to going out of town. Service rep was not very helpful with options even though it was their fault. The phone ended up showing up that day but would have like a bit more from money the rep. Payment was easy and decision phone is great. Overall good experience just one bad seed.

I could not be happier with the experience. Received my replacement device within 2 days. Representative was happy to help and very accommodating. The deductible did increase and it's not even a new device. Not happy with the refurbished device.

Excellent customer service and the overall experience was great. The process was generally easy, however I was a little confused about the process of switching phones and the chip. I wish the instructions on that were a little easier to understand. But I appreciate the ease of replacement.

Received phone fast and works great. Glad to have the insurance. Easy setup and was like a new phone from the store. Thank you for getting it to me quickly to keep me connected. My phone is my lifeline.

Everything went great with the Droid phone. Well worth the money for insurance. Phone was delivered very fast. Return was very easy. Would recommend them any time. Verrrryyyy satisfied with the service that they provided. Hope I never have to use them but I feel good if I had to.

I had a very satisfactory experience with Asurion and their customer service. The process was handled promptly and professionally. I went on their website to fill out the report and claim form and called them with some questions at which time they were very helpful and answered all my questions. Shipping was very quick also.

Within 3 weeks, 3 of our covered phones were dropped, got wet, or lost. No questioning or being accused of trying to rip them off. Transactions handled with compassion & fairness. Phones replaced within a day & damaged phones returned postage paid. Staff friendly & courteous. $99 VS $500+ for upgrade on Verizon was nice.

Got my replacement phone right away with no hassles. This is my second time with Asurion (tablet computer disaster at airport 5 years ago also). I only wish working with my car insurance company were this easy.

My son had some water damage to his phone. I filed a claim via email which was very easy to do. I had my son's phone within 24 hours of submitting the claim, it worked out very well. I am so happy I decided to obtain the insurance for both me and my son's phone when I renewed my Verizon contract. It is very easy to use and would definitely recommend your services to others. Thank you.

I lost my phone and thought I might have trouble getting it replaced quickly. I don't have a landline so being without a phone in this day and age is very, very inconvenient. The representative I talked to was very helpful and courteous. Her concern was getting me back up and running as soon as possible. The service was very helpful and prompt. I had my phone in two business days and was very thankful. Thank you.

My son had lost his phone in a restaurant while out. The following day Asurion was contacted to replace it. Very easy. Spoke with customer service and the phone arrived the next day. All my phones are insured with Asurion.

Everyone was very helpful and the replacement iPhone came the next day. No issues at all. Delivery was very prompt. The only issue for some would be delivery has to be signed for, so my way around that was to deliver to my work. It was no problem to change the delivery address and I thought that was great service. Job well done! Would highly recommend to carry this insurance considering the cost of buying a new iPhone thru your phone carrier.

I had no issues except I never received my car charger I was promised but other than that I received my new cell the next day; the operator was very nice. I was pleased how fast the call was. It was shipped FedEx next day, I had no issues reconnecting.

Glad we had this service. I only wish I could have picked up my phone the day I reported mine had been lost. The end result was a little inconvenient, but better than buying a new phone. I've lost some data which I expected, but overall my experience was positive.

Phone was stolen. Phone replacement was fast and simple, all information was taken online. Status and shipping updates were emailed to me on a daily basis. And the best part was that we received our replacement in a few days as promised. We then took the phone to our local dealer who set it up quickly.

Filed an insurance claim with this company and had prompt responses, and replacement. Excellent service. Would recommend this company for insurance needs to anyone who has a cellular device. The cost of insurance is so minimal compared to the cost of a total replacement. Great company!

It was so easy to report the phone damage and the replacement came as promised the next day. Wow! I am impressed. I have the service with Asurion for my son's phone. This is actually the second time we have used the service. I would certainly recommend the protection to my friends and family.

So happy I had this. I will never get rid of Verizon again. You all made my 34th birthday the best one ever!

The service was very professional and extremely fast. The iPhone arrived the next day, much to our surprise. I would recommend this service to anyone. This was our second time using their services and both experiences were great. We won't hesitate to keep coverage with Asurion.

Never thought I would actually need the insurance, but I paid a lot for a new S7 and felt that maybe I should protect my investment. My claim for a destroyed screen useless phone was simple, easy and quick. OVERNIGHT quick, Wow, I'm impressed. Thanks Asurion. It's worth the few extra dollars a month.

Took 2 days to replace my iPhone 7 (on Verizon) after I lost it. Online claim was fast and easy. The only thing was that deductible had to be paid upfront before replacement ship. At&t with Asurion was after it's received.

My wife's iPhone was lost. With the insurance we had no difficulty replacing the phone. It was quick and painless. Within 2 days she had a new phone and the online connection made the process seamless. I will never go without insurance on any phone in the future. It is well worth it.

Very good experience. Quick replacement was appreciated. The process was easy especially since it was completed online. Website very user-friendly. The instructions provided to return the damaged phone was quite clear. I only had to do without a phone for one day.

Asurion customer service was prompt and very helpful and took care of us right away! We need our phone for our business and they assisted us with our phone issues so we did not miss any potential calls and business.

They replaced my son's phone and it was an easy process after he dropped it and shattered the screen. We received the phone back with fast shipping. This experience was better than I expected. I would definitely recommend Asurion to my friends and family.

The process was simple and prompt. I processed the order (Google Pixel XL) and talked to someone on the phone. They were very helpful. It is great to have the service. If there is one thing that I did not like is the high deductible.

My daughter lost her phone on a vacation and had to fly out three days later with no way to communicate. I was able to contact Asurion for a replacement. Asurion did a great job of getting a replacement phone out quick and delivered to her the next day. Can't think of anything that could have been done better in regard to this replacement experience.

The customer service representative was professional and knowledgeable. Received replacement phone on time as was stated. I would definitely use Asurion again as well as recommend them to a friend. The return policy was easy and precise. Thank you again.

Excellent service. Great people. Fast service and very friendly also. I called and they were fast with service. And I used online as well which was very fast as well. Thank you for being there in those times when something happens with your phone and sending one so fast.

I had been carrying this policy for almost 2 years. When my phone quit functioning properly (and paying the deductible) these guys replaced my phone with an upgrade. The service was fast and my phone is amazing! Would highly recommend if you are buying a high end phone!

My phone was stolen in Mexico and there was no hiccup whatsoever getting a new one sent to my home. It was received within two days. The representative that helped me was quick and courteous. Although I cannot get my information back from my old phone. I am grateful for insurance. Thank you so much.

The only thing that was not perfect with my replacement note 5 was the s Pen. It doesn't work. That seems to be the weak spot for the phone. That and the charging port. That's not the fault of Asurion, that's more a Samsung thing I would say. We got the phone in a timely manner and it was easy to return the broken phone.

I lost my cell phone at a large event and within 36 hours you guys had a new phone at my front door. Then with the help of Verizon employees I was up and running with all my contacts pictures and apps from my lost phone. I would highly recommend your service to anybody that would ask me. Thank you.

iPhone not working due to damaged screen. Contacted Asurion and customer service support was absolutely amazing. Received phone in timely manner. Premiums per month a well worth it! Thank you for all the help. My son is happy to have a working phone!

Giving props! No problems and I had my new phone in 18hrs. Thank you for your prompt attention and fast service. I had to call about the phone and the CSR was knowledgeable, apologetic, and very friendly! This was the second time having to file a claim, one for the other phone on my account and both times have been with ease. When your phone no longer works correctly, that can be stressful enough. This definitely had my life easier.

Got a replacement phone from Asurion and after a few days the Wi-Fi just quit on my new phone. Not sure if it was hardware or software but Asurion had me another replacement within 24 hours free of charge. Glad I have the insurance.

I'm satisfied with the transaction, however I still think the deductible is too much. The replacement phone can not cost what I paid, so I am still paying for another phone in addition to the monthly fee, so it's definitely not a bargain to have this insurance unless you're looking at full retail price, which no one pays anymore.