Asurion Reviews

This is the first time I have had to file a claim. The experience was great. It was easy to do online and I received the phone the next day. I was amazed at how fast the phone was received. I did end up going to my local store to assist me with moving information etc., but the actual submission of claim couldn't have gone any smoother. Thanks!

The claim process was simple. Website was easy to navigate and forms were quick to fill out. Completed the whole thing in under 5 minutes. Although the site initially indicated a backorder, I was emailed the next day that a replacement phone was on the way. I received a new phone the very next day. Detailed instructions were included for returning the damaged phone and the whole process couldn’t have been easier. Although I was skeptical about purchasing phone insurance, this whole transaction proved to be well worth the investment.

My phone was stolen and after contacting the police I contacted Asurion. I had a new phone in two days sent right to my home. Then I took it into my carrier and I was back in business. Very satisfied. No questions about how the phone was lost or stolen, it was just replaced.

I called at first. Did not have the phone number for the tablet, did not even know what the tablet was called. They still started the claim. Then I found out all the info and went online to submit. Got the device within 2 days with the prepaid envelope to send the device back. AND got an email that you had received the old device. There was NO pushback, no "I'm sorry but you were stupid and left it on the back of the vehicle so it would fall off and many cars would run over it, so NO we will not cover it". How can I not be overjoyed!

Totally recommend using Asurion! I always get my replacement device super fast and it’s always in pristine condition!! I have had to replace several items over the years and I’ve always had a positive experience! Shipping and returns are super fast and easy!!! I will continue to use Asurion in the future for all my devices.

My phone was terribly damaged/destroyed. I called Asurion and they sent me a replacement within 2 days. Unfortunately, the replacement had a SIM card issue and wasn't working even when I went to the Verizon store for assistance. Asurion mailed me another phone without charging another deductible. The last phone was brand new as well. I mailed both damaged phones back. Easy and straightforward process. I received great service and a quick turnaround time.

Claims are fairly easy to file and very timely, used the internet to fill out and return forms, UPS to send and receive products, easily tracked my items without issue. My daughter had to two claims and it was no hassle with either claim. We recommend this company and will continue to use in the future. Thanks.

Great job as usual. Phone was up and working in less than 24 hours. The claim service was easy and simple. I would recommend Asurion to all of my family and friends. I will definitely insure all of my devices with Asurion in the future. Thank you again for the fast and timely service.

I had a great customer service experience. I had an issue with my cell and filed an insurance claim for a new one. My replacement phone did not work too well and started having issues immediately. I called Verizon, who kept giving me the runaround. Verizon was trying to have me troubleshoot the issue, there was no fixing the phone, it had a terrible echo, would not keep a charge, and would also change many of my spelled words. I finally called Asurion and they took care of me right away. The lady could hear the echo and understood my frustration. I had a new phone the next day, thank you

After my phone was stolen I contacted Asurion to order a replacement. The process was simple and I received my new phone in 2 days. The new phone came with a sim card already installed and after contacting Verizon my new phone was up and running. Thanks Asurion and thanks Verizon.

When I accidentally "drowned" my iPhone by placing my purse with the phone in it, on a touch-sensitive sink, my purse filled with water, dousing my iPhone. I was really glad that I had insurance on it. I very much appreciated your service in replacing my "drowned" iPhone. I was delighted to receive my replacement phone the very next day as you promised. I would have been lost without my phone.

Very pleased, and received my replacement phone in just a very little amount of time, after losing my phone, and no one returned to me. I called and within 2 days my new phone was delivered to my doorstep, and hassle free. I am very happy and satisfied.

I called About the issue and it was between one and 2 PM our time and they had the phone to me the next afternoon and I was back in service. Very professional courteous service. The representative was very helpful friendly and kind. They did not have the iPhone 6 anymore so I ended up with a 6S And it works fine. The only thing I forgot to do was back it up to the cloud before I switched it over. Very easy to do.

My work tablet screen was damaged on a job. The tablet was unresponsive. I contacted Asurion. The warranty process was very easy and quick. I received the replacement as promised (24 hrs). I received email updates throughout the process and for delivery notification as well. The return of the damaged one was also very easy. Asurion customer service was very professional and courteous. Thank you for a pleasant experience.

I received my replacement cell phone very promptly with no problems. The directions for returning the old damaged phone were very easy to understand and follow. The replacement phone works great. I think the only negative thing about this “insurance” for our family cell phone plan is that after the monthly cost and the whopping $200.00 charge to get my phone replaced, there really isn’t a huge savings there. But I guess it is peace of mind and at least my phone works now.

I am a consumer. I do not belong to a non profit or profit organization. I was skeptical at first to have my device insured. After a lengthy explanation of the Sales Representative I decided to take out this insurance I am very happy I did so. My device was recently damaged and I called Asurion for replacement. Within two (2) days my device was replaced. No hassle. I can highly recommend this Insurance to anyone, It is worth every penny. In addition the efficient, knowledgeable and friendly professionals made it a pleasure to be dealing with.

You all gave me hope when you said you all would be able to fix my sunglasses that were messed up by my toddler. My glasses were a discontinued product. I was very worried that I wouldn’t be able to get them fixed. I am very grateful and satisfied with you all work. Thank you so much.

When I opened my MiFi case prior to vacation I was devastated to find my screen cracked. Here I was heading on a 14 day trip which included over 3000 miles of driving and I didn't think I would have a device to keep my children occupied on our long journey. Asurion accepted my claim and shipped me out a replacement device to my hotel overnight so I had it prior to heading home. Great customer service!

Asurion is the best. We have, unfortunately had to replace 3 phones on our plan this year, and we are always surprised how efficiently and quickly we receive our phones. Also, it is so quickly understood the process and the amount it will cost us. With the amount of phones on my plan, this had been a God-send. Thank you!

I like the online application and process. It's easy to follow. The phone was stolen on Saturday night while staying in a hotel for a wedding. I started the process of getting a replacement phone, on your website on a Sunday night. I received a confirmation email that night in the time frame promised. The new phone was shipped & received on Tuesday. Excellent service!!

The reps at the Verizon store were not able to explain the replacement procedure. I brought in my broken phone and they handed me a brochure, but it was pretty obvious that they weren’t familiar with the process. The written information contained a phone number. I called the number and it directed me to a website. The website asked me for basic information. It was fairly straightforward until the part about turning off “find my phone.” There is a threatening message about a $500 fee if this step is not completed. Since my phone was unusable, I couldn’t turn off this feature. The website used to process the request doesn’t actually show you how to turn off “find my phone” in this situation. Instead, it links you to an Apple website.

Very straightforward process by phone to get the new phone on its way. The new phone arrived within 1 day and the replacement phone came with very simple and easy to follow instructions to return the damaged phone and to ensure that we had deleted key data and the FindMyPhone software.

I am currently on my third phone from Asurion, and each has had a problem causing me to return it. They finally agreed to ship me a new, instead of refurbished phone, but that was three weeks ago. I cannot make calls on my current phone or use the GPS system, which is causing a significant daily hassle. I've tried to follow up using their online customer service live chat, but that department is unable to help me for some reason. Because my Asurion phone cannot make phone calls I have been unable to follow up with the number they provided. I strongly recommend avoiding Asurion; absolutely terrible product and customer service.

My phone broke. I called and answered a few questions and I got a new phone in the mail two days later. It was the easiest thing and the representative on the phone was very nice and accommodating. It came with a new SIM card too. This process was quick and easy and I was relieved.

I got my phone the very next day and it works perfectly! Very pleased with my experience! They were very friendly on the phone. I had absolutely no problems with the people I talked with! I was expecting rude people but they gave me extremely friendly service! Very pleased with them. I will recommend them to anyone! Thank you!

We had to replace our daughter's phone while away at college. It was quick and easy, even from across states! Thanks for the simple instructions and return shipping envelope! We appreciate the efficiency, simplicity and transparency of our transaction with Asurion. Will continue to utilize your services if needed in the future.

I spoke to a customer service rep. They were very helpful and quick. They had the tablet here within three working days which was great, considering the holidays I know shipping was pretty quick otherwise. They upgraded my tablet because other tablet was outdated. That was nice. It only cost 20. THANK GOD FOR INSURANCE. THANK YOU VERY MUCH... HAPPY NEW YEAR.

I accidentally cracked the screen on my Samsung Galaxy S7 Edge. The claim process was easy to do online and I received the replacement phone the next day! The whole experience was efficient. I was very pleased with how everything was handled. The return of the damaged phone was easy too.

The whole process was quick and easy. Very impressed with how quick it was and how friendly the staff was. Would highly recommend to anyone looking for phone insurance. Will continue to use this service as needed since my husband is fairly rough on phones.

I submitted an insurance claim because I had broken my phone. It was a simple and easy process to fill out the insurance claim. My new phone arrived two days later in the mail. I was impressed how quick this entire process was! I would highly recommend using this service to my friends.

Service was great. I think the threat of a $500 fine for a mistake is very excessive. It is mentioned so often that it adds stress and anxiety to the process. Maybe you can come up with a better process that doesn't make the customer feel like they have a gun to their head... That's not good.

This was the third time my family needed to replace a damaged electronic device and the service was excellent each time. Quick replacement after filing the claim. No hassle and no delays. I even bought 3 Major appliances through JC Penney because they offered the same coverage. Now, when shopping for products that need insurance, I look for Asurion.

My daughter's phone broke, so I contacted Asurion about replacement. The new phone arrived within 2 days, and we were very happy with the service. (I'll note my daughter was extra happy because they upgraded her from a slider "dumb" phone to a nice Android for only $19 "replacement".) I'd highly recommend Asurion.

Processed my claim over the weekend and I received replacement device in a couple of days - very happy with the service and would definitely recommend. Throughout the process updates were provided so that I was constantly up to date with the request, and I could also access this status through the online portal.

My iPhone was stolen from the gym. I called to report my phone as stolen once I have looked everywhere for it in my gym bag. Much to my surprise my claim was filed & processed within less than 48 hours I had my (replacement) phone back!!! Great job Asurion!

Called with claim, very easy process and quick. Within an hour, all was taken care of and the new device was delivered next day. Instructions to activate new device were easy to understand and it was up and running in less than thirty minutes. Whole process was painless and very quick.

Super easy process from beginning to end. Made a super frustrating and inconvenient phone situation tolerable. From submitting the claim to receiving my new phone I had absolutely zero issues and it was super quick! If you don’t have this service/coverage you will regret it when you actually need it!

Asurion answers quickly and sends out a phone promptly. The speed in which this is done is great since I do a lot of work on my phone. Unfortunately, you still pay a decent amount for insurance and a deductible to get one. I only wish the phones were nicer. Since they are “like new” they can have issues that interfere with the phone screen or battery.

The insurance process to replace my son’s phone which was cracked front and back was flawless. The rep who assisted me during the process was very knowledgeable as well as polite and professional. The replacement phone was in hand by 10am the next day. The entire process was seamless from start to finish.

I put my claim through online and I was directed to print out a form fill it out and fax it over with my ID. I did that, then I got an email back saying that the ID number that they give me belonged to a man so then I had to call up and tell them what happened and then they rectified the problem. So overall I guess the service was ok. Mistakes happen, people are human. At least they were able to fix the problem quickly.

I initially filed a claim because of a cracked screen. The replacement phone had issues with the microphone and speaker. Callers couldn't hear me and I couldn't hear them. I called Asurion who suggested a factory reset and waiting 48 hours to see if it resolved itself. I called back a couple days later after that didn't resolve the problem. They offered to send another replacement to be delivered next day. It only took about 12 hours from the time I called until I had the new phone in my possession. This phone works perfectly.

My experience was great! The representative on the phone was very helpful and courteous. My daughter's replacement phone was sent next day!!! She is a college student and 3 hours away from home!! You made this mom very happy!!! I would highly recommend using this insurance to anyone who has a phone! Thank you!!!

Pleased with how quickly we received the replacement; however, it was loaded with an invalid SIM card and that presented us with a whole different problem. Customer service was not very helpful with this. Spoke with two different representatives and ended up needing to have our carrier take of it. Too much time wasted on this.

My daughter, a college student, had an iPhone 7 with a bad SIM card reader. She couldn't make or receive phone calls or text messages. Went to Verizon store where phone was purchased when she was home over Thanksgiving and started return process. New iPhone sent within two or three days so that she had it when she returned to college. Return process of old iPhone very simple and easy. Worth the money paid for the insurance.

Quick carefree response... It would be difficult to come up with anything to improve your service better than it is right now. One simply completes the claim form, files it and once accepted voila a new phone is dispatched to your location. The model chosen to replace my old phone far exceeded my expectations. I would highly recommend your service to anyone. Thanks again.

I had a new phone in no time, customer service was very pleasant, answered all questions and have a friendly website. Free shipping. Offers good insurance packages if you have multiple devices in the family. However, could lower prices on their deductible, but definitely is inexpensive to buy a new cellphone.

August 2017 I called in to AT&T to start the process for a replacement iPhone6. I received the replacement which was a refurbished phone and was charged the deductible of $225. Two weeks later I got my non-working phone in the mail with a letter saying there was physical damage and they would be charging me the full price of the phone. Why?? I could submit a claim for a damaged screen and just pay the $225 instead of the $699 for the replacement phone. NO ONE offered this option and circumstances in my life left this undisputed. I figured at least I would have a working phone and the warranty.

My phone was damaged! Chaos ensues! Thank heaven for Asurion! Their representatives are courteous and knowledgeable. My crisis was dealt with quickly and efficiently. New unit arrived the next day, Data and info transferred, back in business with the minimum of stress. This service is worth every penny and I recommend it to anyone talking about how much of their life is tied up in their phone!!

The person that took care of me was very pleasant and seemed to be very concerned about the problems I was having. She asked questions and got a lot of details and went back and forth I think in order to get answers and worked hard at it. I am very satisfied and I think you are a very good company. Thank you very much.

I first talked to my service provider about what I can do with my insurance since I'm on a payment plan paying a bit extra every month so that I can pay my phone off. He told me all sorts of things that turned out to just not be true. I talked with someone from Asurion for like 5 minutes and was assured he was wrong. Paid my deductible. Waited for my phone to come in. And that was that. Painless, unlike dealing with Verizon.

Great experience. It simple to contact Asurion and get a phone replacement in relatively quick timeframe. The replacement phone works just as well as the original and it even came with a brand new charging cable some that I can have one at work and one at home. I recommend using them whenever a replacement device is needed.

You were amazingly fast at replacing my phone. Thank you so very much! I had my phone for the holidays and didn't miss a single photo opportunity. The rep on the phone was knowledgeable, kind and courteous. You even pay the return shipping. Your service is simply fabulous. Thank you thank you thank you!

Asurion quickly & easily replaced our insured phone. I called my mobile phone carrier to get Asurion’s customer service number and was on the phone with an Asurion agent within minutes. (On a Friday evening no less). The replacement phone was on back order however it was back in stock within a day and shipped to us quickly. You pay for the service but it is truly no hassle. This is the second time we’ve had to replace a phone & both times were seamless.

Asurion was very easy to work with, I did it all online, they processed the request quickly, I made the initial request on Friday and I had the new phone on Monday. I would not hesitate to work with them again, and I would recommend them to a friend. Good Job.

Great work. Thank you. I need to cancel one line. For personal reasons. Who do I call? All in all I love this company. Fast and friendly service. Phone came on 1 day. They emailed. Said I didn’t turn off a service on old phone. Assuming I did it right. No one contacted me.

The phone was lost in the snow overseas during our daughter's semester in Austria. Her 1st phone was stolen while in Portugal. Hopefully, she'll have her 3rd phone delivered by the U.S. Postal Service soon! It was mailed to her on November 28th and hasn't arrived yet! We couldn't afford to have it sent by UPS or FEDEX again. You have a very fast and efficient replacement company, I only wish that I could have had it sent to her by your company direct! Thank you for your service.

I'm hard on phones, but this is my 3rd Moto z play in the past year and I am determined to keep it! I file my claim online and pay the deductible and a new one shows up where I need it within a day or two! It's great! I send the old broken one back and keep the charger (yes I have 3 now) and life is great. Couldn't ask for an easier process. Thanks Asurion!

My IPhone would not work unless you used the speaker. The screen was broken. It was replaced within 3 days... with a brand new IPhone. All I needed to do was return the broken IPhone in the postage paid, self addressed envelope and put it in our mailbox for the postman.

Unfortunately, I've had to use the phone insurance too many times, but, your website to get a phone replaced is easy and awesome. I really appreciate the straightforward and easy way to make a claim and get a replacement phone within a day or two. The fast shipping is great.

With a family of 7, someone has or wants someone's phone all of the time, and we want them to have their phones with them so contact is easy. Asurion takes the stress out of enjoying expensive devices. Would love to see a family coverage plan someday! Insuring individual phones monthly gets too expensive. We will continue to use Asurion, and it is also good for the kids because they sometimes have to pay for the replacement device, and that would not be reasonable at full price. So, thanks again!

Quick response and delivery. No problems as far as receiving the new device and returning the old one. Everything was packaged properly and all the return paperwork was in the box. Will gladly continue to do business with Asurion and Verizon from here on out as I have their protection on all of my devices.

My phone became wet due to a broken water line that I was repairing and didn't work. I applied for a replacement but my model phone was no longer available but was replaced with another model and I am very pleased with the replacement phone. Thanks for your service. Hopefully, I won't need your service in the future but if circumstances occur with my phone I know I will be covered by your great service and timely replacement policy. Thanks again for your attention in this matter.

When I called in to Asurion to get a replacement phone it didn’t take long for them to send me another one. It was only two days after that I got my new phone. Customer service was great, polite and willing to help, everything was done in a jiffy. Great job, well done. I would definitely recommend to my friends.

Really fast. Wish the deductible was less like the Samsung premium care, but I understand since it was two months after the Samsung Note 8 came out but it was just a small screen crack. Samsung premium care deductible is only $99 while this one is $199. Got it the following business day no issues.

My Galaxy S6 suddenly began taking blurry photos. Upon close inspection I notice a lens/lens covering was missing or damaged. I was advised at my local Verizon store to contact Asurion, who immediately replaced my S6. I had my new phone in 2 days! Service was extraordinary! I highly recommend this service to anyone purchasing a new phone, because unseen or unexpected things to happen.

The only negative experience I had was the overall cost. I pay monthly to have the insurance and still had to pay a extra $150. I did the math and if I put the money into a savings account it would be cheaper. Other than that it was worth it. I think in the future I am going to try to put money I to a savings account.

It was really easy to get my stolen phone replaced. It was hassle free. I filled out a few questions, and my phone was on the way. Easy as pie. The only issue I had was the deductible. I think if I am paying for insurance I should have gotten it for free.

It was nice to know that my phone was going to be here within a day. But I made a mistake to order it after the weekend started. So I had to wait until Monday evening to receive my phone. Other than that, it was finally a relief to get my phone.

I needed to return my son's phone that he broke. Thank goodness for the insurance! I called Asurion and it was so easy to get the process started. The rep just took my info over the phone and told me when to expect my new phone and how to return the damaged one. Everything went smoothly just like she said. Thank you Asurion.

Very disappointed and dissatisfied with how long the process took. I had to get my carrier involved to expedite the process. It literally took almost 24 hours to get a response and with my carrier on the other line. I might just cancel protection plan and just upgrade to a new phone next time.

I was very pleased and surprised with the service I received. When the rep promised me that I would have a replacement by the next day, I did not think I so. I did have my replacement just as she promised. Thank you very much. I have told friends about this experience.

I was very satisfied with my replacement. It came very fast! Thank you!! I had to get a new phone due to my phone fell on concrete and cracked my screen. They told me without insurance it would cost me $350.00 and with insurance it only got me $149.00. I am happy I have insurance!!

Stolen G7 - Worked with 2 different customer service rep as I didn't have the deductible the first time in my account. The first customer service rep gave me a claim number so that it went smoothly when I called back. However I was sent 2 SIM cards and had to call Verizon to see which to use as one was assigned to a different number. This made activation more difficult.

Calling the customer service number didn’t work because the number was connected to spam. But I was able to file a claim online and got all the info I needed and it didn’t take much time! I was able to print all my documents and submit everything in easily. After everything was submitted I had a tracking number to locate my phone and the delivery.

Asurion expedited the delivery immediately!!! Extremely helpful and convenient!!! Thanks to Asurion I was able to pay small deductible amount for new phone. Was able to pay with credit card and have product shipped within minutes. CUSTOMER SERVICE WAS EXCELLENT. ONE OF THE MOST HELPFUL EXPERIENCES EVER!!! I PROUDLY RECOMMEND ASURION TO ALL.

I dropped my phone on the floor and shattered the screen on my Samsung Galaxy S8. The call center rep was helpful, friendly, and quick! I was very surprised by rapid response time! My phone replacement came the very next day. I received up to the minute delivery notifications. Keep up the great work!

Very pleased with service provided! Easy process at all turns! We have had to use them twice and both times the new products were delivered in 2 days or less. All it takes is s phone call and you are set. They do the rest and provide return packaging! Very easy and definitely worth it!!!

iPhone was dropped and screen cracked. Sent the phone in on December 12 and tracker said it was received on December 13. It has been 12 days and still have not received the voucher to replace the broken phone. Called every day and was repeatedly told to wait another day. Very dissatisfied with this service. Was also charged $50 for "shipping and handling" which was NOT part of the warranty that we purchased on the original contract.

My son broke his screen. It was only $20 to replace and was shipped in 2 days. The whole transaction was super easy. When I got the phone my husband accidentally put in the wrong email and locked the phone. Asurion sent us another replacement phone at no cost the next day. It's well worth having the insurance.

Face Of the phone broke and wouldn’t even connect to make a call or anything! Had a new phone within a couple days (it was a holiday). They had return info etc. The return process was a piece of cake! Set up was easy also! When I called to see if it arrived I didn’t have to go thru a lot of hassle.

Great customer service. Speedy delivery. I was more than happy with my interactions with Asurion. I have always experienced great service and turnaround with Asurion. I have used Verizon and their insurance for over 3 years and have never had a problem. I would recommend getting their insurance to anyone who has a phone with Verizon. I am more than happy with the service.

I had my new phone within 24 hours. They made the process very simple. My only is it's the first of the deductible to replace the phone. Hopefully, I don't have to get a new phone for a while. Otherwise, everything else was good. Thank you for the speedy service. Will use them again.

The phone that Asurion sent me has a dynamite battery and is in wonderful condition and for the $98 for replacement of a $600 phone it's well worth it. I'm glad I have Asurion and I'm glad that there are good company that follows up with good products and good quality service!

I broke my phone and it was an easy process. Filed a claim, filled out the info, chose a new replacement. No hassle. Got replacement fast. Set up was easy and quick. I'm very happy with the whole process. Did everything online. Good choices of phones and got it fast.

Normally I wouldn't take the time to do this but you guys deserve it. Every claim I've ever made on any device has always been so smooth and simple. I've never been denied, questioned, etc. And the shipping is absolutely outstanding. Half the time it's overnight the other half 2 days max. Few things are THIS pleasant these days. So thank you!!

My phone was stolen on Thanksgiving night. I had a replacement in hand by Saturday just like my old phone. No problems. No hassles. No worries. Customer service did a phenomenal job helping me. I wish it never happened but at least they made it pleasant for me during this tough time.

I did my claim online and was very pleased with the service. My replacement phone arrived within 2 days. The option for submitting a claim online was the best option for me. I hate waiting on line for customer service. Just to know you can get the same service and never talk anyone is the best thing ever.

The phone is good. The instructions for turning off don't make any sense. We ended up going to Apple support to turn it off. First we removed the iCloud then we need to get to the iCloud to turn off the finder on the phone. The instructions should a lot clearer.

I received my new device very quickly. The process was very quick and easy. The process to get a new device could be on the website to help make the process go a little faster. I found that I had to call Verizon and then get transferred and the process seemed very involved.

Great turn around time, even with thanksgiving the next day, I still got my phone in 2 days! I have used this service a few times due to stolen and broken phones and have always gotten a replacement phone within 1 day. I also liked getting new accessories with the phone.

My LG G4 stopped working. I went online and completed the form. The replacement arrived quickly and it worked right away. No complaints about the service. The phone was only two years old. The new phone is exactly the same so I hope it will continue to work for at least two more years.

Our experience with Asurion was a pleasurable experience. The customer service was friendly and knowledgeable. The equipment was shipped out in the quoted time and was simple to setup. The return shipping package had clear instructions to complete the product replacement. I would recommend Asurion to everyone to protect your electronic devices.

Excellent!!! You went above and beyond to get my replacement device in 2 days. All my devices are insured with you and knowing that I don't have to worry about the hassle of having to wait several days for my replacement device. Thank you for being professional and proficient in every aspects of your company.

Everything went smoothly. No problems. I had a phone that needed to be replaced. As soon as I filled out the form and faxed it, I had the new cell phone mailed within a couple days. I then mailed back the broken one as instructed on the package with the new phone. I would recommend using Asurion if you have a cell that needs to be replaced.

The replacement was sent to the wrong street, wrong city (Big Bear City isn’t even close to our city) and the first name was wrong (Brandon **), so UPS was req’d to return rather than correct and forward to us. Delayed receipt by a week. Also, was notified that phone hadn’t been removed from Find my iPhone app, which was difficult because the phone wouldn’t turn on, so was done thru our iCloud app. So, I went thru the process again and asked to be notified if it didn’t remove it the 2nd time... would have been great to get a confirmation either way, as the $500 threat is pretty daunting. Definite room for improvement. Thank you.

The phone stopped charging which was very frustrating since it appeared initially to do so but to find out it wasn't. Having insurance made the replacement easy and simple. Going online to determine the process was simple. I recommend using Asurion for your mobile phone. Thank you Asurion for making this replacement seamless..

As a young person, my phone has my entire life in it. I use it for school and work. When my phone decided to fall from less than two feet high, I was at a loss. Thankfully, Asurion was quick and easy and approved my claim immediately. The phone arrived on time and it was super easy to set and activate on my own.

My son's phone got dropped, breaking the LCD. I went online to file a claim with Asurion to get a new one. The whole process only took two minutes, including paying the deductible. It was very easy and user friendly. The only snag came when the phone arrived 2 days after when they said it would but we chalked it up to it being Thanksgiving week. Overall a great experience and I'll be recommending coverage with Asurion to my friends and family.

Did a great job on getting my phone and what I needed to do to return it without extra charges. Communication was awesome on what I needed to do for the return part of all of this. Other than Apple screws with your phone to make you get a new one. I learn not to update your phone.

The ability to get a replacement phone so quickly made a bad experience of having my phone stolen a little bit easier. Really a lifesaver especially nowadays when phones are not subsidized when buying new like they used to be. So glad to now be paying for two phones right now!

Service was fast and excellent. As always, phone was delivered promptly and as expected. Process was very convenient and online process was easy to understand. Quickly provided a work order and delivery instructions and could track the package.

You guys were awesome... Got me my replacement phone super fast that I need and use for work??? Super nice representatives who made you feel they were there to get one back up and running ASAP... Hope don't have to use again but it's great to know that there is a support out there nowadays that really are there for you when you need it.

I accidentally broke my Samsung cell phone on the Wed before Thanksgiving. I went to Verizon and they told me I was covered by Asurion. I filed my claim on the internet mid afternoon. By 9 am Fri morning had my replacement phone in hand. They even advised me having my phone shipped to my workplace to make sure I receive it. Fantastically quick, thorough and easy.

Asurion was fast and prompt, directions were easy to understand and my phone was delivered fast. It was nice to get my problem taken care of without any hassles. Actually I was really surprised as to how fast it was delivered. The person at the other end got my claim going immediately even before we got of the phone. Great job. Thank You.

I was very pleased with customer service and how friendly and helpful they were. I was also pleased with how quick I got my replacement phone. I am not pleased about having a refurbished phone being my replacement phone, especially since I just bought this phone in July 2017 and am paying for a new phone when I now have a refurbished one. Other than that, I have no other complaints.

Have never had a problem with Asurion’s service. Great company - people always helpful and attentive. Would easily recommend this phone protection to anyone who has phones with kids who aren’t always as careful with them!

My family and I were headed to Vero Beach, Florida the next morning when my phone stopped recognizing the charger cable. I provided Asurion the resort address and when I arrived the next day, my phone was at the front desk waiting for me. I could not be happier with the service!

Took a long time... because we were told you didn't have my address to send the phone... but I had given the address... This made a delay and since I was traveling, I didn't get the replacement for over a week. The 1st phone was defective but finally got the 2nd replacement and it was good. Two weeks after my phone was stolen.

Lost my phone and Asurion helped so fast and easy. No hassle, fast shipping. Will make sure all my technology has insurance, hope this never happens again but it’s good to be safe. Will make sure to recommend all my family and friends to make sure their phones have insurance as well! Thank you!

Lost my tablet and had a replacement by the next day. It was so easy to file the claim and receive the new one. I had to turn in some paperwork but whole process was very simple. I’ve never had any issues with Asurion and I’m glad I have my devices protected.

When I made a claim with Asurion, they sent a tech out right away. The aftermarket glass made my iPhone less responsive. I made another claim, so they turned me into ATT Fraud department because I have two addresses! ATT, even though my family had been a customer for 10 years, simply cut off my service without a single call or text. After hours using a local ATT store clerk's phone to talk to ATT fraud, ATT resumed my service. Yet, Asurion says I am a brand new customer, so I have to wait 30 days to make a claim. They also said that I am no longer the customer on record on my account, even though it's obviously my account. I switched to Verizon, yet Asurion STILL says I have an account and can only cancel through ATT. But, ATT shows the line as porting out to Verizon. Nightmare! No insurance is better in my humble opinion.

We were not aware that we the cracked screen could be replaced with insurance. I called and the operator gave us the name of a service center and the center worked well with Asurion. I have another phone and I paid $100 to replace the screen as I had previously been told that screens were not part of the Asurion insurance. Can I have this reimbursed? I have had insurance on 4 phones and have never been able to use it.

Very quick service, they replaced my stolen phone quickly, they offered great service. Asurion service people were very helpful with getting my phone replaced. I would recommend to my friends and I am very satisfied with the service they gave me and will continue to use their service. Asurion did a great job.

Everything was good and as they said it would be. Thanks. I do not appreciate losing my phone but I appreciate the service you provided once I did realize my phone was gone. It was easy and quick to have my phone replaced.

Making a claim was easy, the instructions for backing data up were clear and easy to follow, the phone arrived immediately, with easy self addressed packaging to return the old phone. Simple! Quick! Outstanding! New phone was like brand new, fresh battery, clean screen, and ready to load from backup. Really makes you appreciate cloud based backups. Word of advice, like all IT equipment backing up often really pays big dividends when disaster happens. Especially when the screen doesn’t allow you to do it after it breaks, or the phone gets stolen, or it just dies!!

The recent replacement iPhone was a refurbished phone. The bluetooth feature never worked. When the touch screen stopped working I contacted you and was offered another refurbished iPhone. Because of my recent bad experience with a refurb I asked your representative for a new replacement phone. I was told new phones were backordered. I've been told by a number of friends that there is no shortage of this model so I checked it out. There is no shortage of this model. So I'm waiting. It's been 2 weeks and still no phone. When are you going to honor your contract and send me a phone?

Cell phone stolen while on the job (Safeway). My wife is a manager for Safeway, her cell phone was in her shopping cart, finishing up for the day she stopped by store mgrs. office, to check out, returned to her cart, her phone was gone. Surveillance tapes were requested. I contacted Verizon not more than 15 minutes later, suspended the cell account.

What a scam! Asurion and very cold lady who has no business in customer service declined my claim because I had not use my phone 3 three months even though I had started the claim before the 3 months. I was hoping to find my phone, so that I did not have to redeem my policy. I paid for a policy in case my phone was lost or damaged. Instead I got these non sense that because I did not use the phone, they would not honor my policy. I did not buy a policy on phone usage, I bought a policy on a physical object, my phone. They probably make millions with saps like me. I have 2 phones insured thru Asurion and quite frankly I don't care if this comments pisses them off. What are they going to do, take my insurance away? Heck! They don't even honor them anyways.

Had to replace phone very quickly again -- 2nd time within about a five month period due to loss and damage. Very quick service and easy to deal with, shipping was fast. The only thing I recommend is some instructions on how to install the internal chip, as I have to call for directions every time.

Asurion was very responsive and made the claim simple to process for us. We confirmed at the Apple store that the device was damaged and we filed the claim right away. I received the replacement the next day along with a self addressed envelope to return the damaged device. Thank you for making it a painless and quick process! I would definitely encourage my friends and family to use Asurion.

My experience was great very helpful great service quick service easy to use. My phone came the next day and has been working perfectly. Easy to send old phone back. Anytime something happens to my phone I will use this service. Getting insurance on my phone was the best decision.

My brother lost his phone while in Florida. The agent went above and beyond to insurance that he got in time for Thanksgiving. We are from Michigan. I didn't think we were going to get in time. I called on Tuesday around 4 and he had it by Wednesday. We were so happy with the service. Asurion has came through every time.

Excellent customer service! The wrap stayed on the phone with me all the way through the claim process online she was very courteous and compassionate and empathetic for my concerns with my damaged device. The rep assured me that I would have my new replacement phone overnighted. I was able to track my shipment to the moment it was delivered. Overall my experience with excellent. Thank you!

My husband's phone stopped working and we got our new phone replacement the next day. We got the new phone reconnected immediately so he was only without his phone for a very short time. And they sent a new box to return the damaged phone free of charge.

I was prompted to upgrade my phone OS. When I allowed it, it went into a reboot and that was all it would do. Reboot over and over. I called Asurion and got through immediately with no hold time. They were able to set up my replacement and I had it in 24 hrs. Set up was so easy and I was back in business. And I received it on a Saturday! Asurion really does what they say!

It was very easy and hassle-free to get my replacement phone and it came quick. Good service... very satisfied. It was very easy to track. The only problem was ups... almost gave my package to someone else but realized it was in the truck and they scanned the wrong package. They tried to tell me it was delivered Already when I never received it.

I was extremely pleased with my service from Asurion. I requested a new phone rather than repair and my replacement was received the very next day. Moving my data to the new phone was simple. The return instructions were very clear and simple to do. I would highly recommend Asurion.

Claim went thru right away. No hold ups on claim. The new phone was delivered very promptly to my home. I was very satisfied with the service. I'm so glad I bought the insurance for this phone. It belongs to my son and this is the third time I've had to use the insurance. Thank you.

Thanks for everything! Super fast service and when my replacement stopped working, you sent another just as quickly! I appreciate the service and professionalism in dealing with my case! If I have another issue in the future, I am sure that Asurion will take care of my needs! This has made my life much easier!

The online claim form was super simple and easy. I got my phone the next day, the day before a holiday, with no issues. My only complaint is how expensive it is to replace the phone between the monthly cost AND deductible. It is still cheaper than buying a new phone though.

It was very fast and easy to get my Zen pad replaced by Asurion after it was damaged. I made the claim online and got a fast response from Asurion telling me I would get a replacement. We were surprised at how fast we got the replacement in the mail.

First man was rude and transferred me back to Verizon. Second woman dropped my call. Third woman was a gem. She was very helpful. First man really condescending and unhelpful. He asked what kind of phone I had. Was impatient because I couldn't find it on my phone. Refused to warm transfer me so he could help.

Asurion was easy to connect with, and had my new phone to me within 1 day! The refurbished phone looked great, no flaws. I am glad to have the Asurion coverage for such a low monthly price. I would recommend everyone to make the small investment, it could save you from buying a brand new phone if something were to happen to yours!

I have had to use your service a couple of times this year. All I can say is I am blessed your service is available. My screen was totally broken and I could not use it at all. And I even ordered it late one day and you were still able to get me a new one the next day. Thank you.

Thank you for the fast response and great customer service. It was amazing. Everything was extremely fast. I’m happy I got a new phone. Now I can back to being happy. I will recommend anyone to get Asurion. You guys truly do an amazing job with customer service and all the above.

I accidentally dropped my phone and the screen cracked. I contacted Asurion and they sent me a replacement phone right away. Couldn't ask for anything better. Very glad I purchased this coverage. I would definitely recommend to others, and plan to maintain the coverage. Many thanks to Asurion for their excellent customer service.

My overall experience was a great one. The entire Process went very well and I received my replacement quickly and the process was very easy and the return instructions were plain and clear to understand. Even when I had questions the call center was very patient with me and guided me with such kindness.

After having my phone stolen late in the afternoon, I was able to file a claim and have a replacement phone within 24 hours. The deductible was reasonable. The replacement phone works just as well as the original. The process was easy and the personnel were professional, knowledgeable, and friendly.

12/19/2017 submitted online claim - got confirmation email to anticipate a tracking# email next day. Next day no email, I called in, they said it was a system error, but it was now submitted a different way and again, should be getting tracking number next day. Next day, no tracking number. I called in, they said there was another error and they are submitting manually. Now 2-3 business days. When I suggested something be done to expedite I can be with broken phone for now a week, they said this the system and nothing could be done. There was already a "ticket or escalation" done the previous day. - there is no way to hold them responsible in their failure. You just get their basic canned answers.

Timely and efficient handling of the claim. The customer service agent was very thorough. The entire process was very easy. I had my replacement phone within 24 hours. The return process was a breeze. I was notified once my damaged phone was received by Asurion. I will continue using Asurion and definitely recommend them to friends and family.

It is difficult when you lose your phone but these guys made it almost painless. Received my replacement phone within 24 hours and was back in business. Best customer service I’ve had in a Long time! Well done! I won’t ever be without coverage. From the first phone call, to receiving my replacement to returning my broken phone. These guys have the process down to perfection. Don’t hesitate. Do it today. Your peace of mind is worth it.

We were very pleased. My daughter damaged her phone and needed it replaced immediately. She was traveling outside the US and needed her phone with her. She was worried and trying to figure out what to do. The replacement arrived the next day. She had it for her trip. Asurion was very fast. It was replaced the next day. Thank you Asurion.

I had to replace my son's phone because he lost it during a rainstorm. Asurion was great and efficient in getting the replacement out to me. Very happy with the service provided and the personnel I spoke to. Polite, friendly, knowledgeable. Everything needed for replacement included in package even a return envelope should we ever discover the phone again.

Great service!!! Smooth transaction. The customer support was very satisfactory. The time involved in the shipping process was unbelievably quick. The customer service person was very informative about what was required and expected on my end to make sure the process was successful. The email instructions were to the point and very detailed.

My son had severely damaged his phone and was coming home from college for Thanksgiving. They were able to have a new phone here when he arrived and returning the old phone was hassle free and easy. I would highly recommend the insurance if you have kids with phones. It is worth it.

While the protocol of filling out paperwork was tedious, I received a perfect replacement phone in a timely manner. Most (not all) of the representatives were helpful. One of the representatives had a poor attitude. They were all knowledgeable on the process. I would definitely recommend to others since I am beyond satisfied.

I received my new phone the next day after filing my shattered screen claim. I was impressed by how fast they mailed a new one to me. It was easy to set up the new phone and just as easy to mail the broken one back in their prepaid envelope.

The speed at which the replacement phone came was top notch and much appreciated! Also the ease of returning the old phone is much better than it was in past years where it was just to put the old phone in the envelope provided. I also appreciate the emails confirming the old phone was received. Thanks.

Filled out paperwork online and new cell was received by the next day. Gave me plenty of time to send phone back, once we were certain that everything was downloaded onto new cell. The cost for the replacement phone was a little high and am still paying for the cell to Verizon. Thank you.

I dropped my phone. The screen cracked black and purple lines started showing. Within 12 hours the screen was 90 percent dark, the phone was useless. I started a claim and within 24 hours a new phone was in my hands. No questions and no hassle. I am so glad I paid for this service. I have had three phones replaced over the years and each time always great service. Very satisfied. Have to love great service.