Asurion Reviews

Great service. Timely delivery of phone. Always a good service with Asurion. Thank you for your fast response in this matter. Still would rather not have to pay any kind of fee though. I pay 11 a month insurance for my phones that should cover that.

Could not ask for a better experience. I feared making the phone to initiate the process. Friendly customer service and speedy delivery. Thank you for making this a easy transition. I would not change a single thing about the process, truly was a great experience.

I lost my phone when I was moving and I did not know what to do then I remember that I had insurance on my phone. I had my phone within 24 hours. Thank you for being so fast and getting me my new phone.

I called for a new phone then was sent the wrong phone. First I was sent a Galaxy 3 instead of a Galaxy 7, but after that it was real quick to get the right phone. So with all that I was pleased with the service got the 7 within a day. I would recommend Asurion.

Very polite and reasonable, knowledgeable and fast delivery. Representative was willing and able to help with whatever I needed. From dialing the number to receiving my replacement phone was less than 2 days. I have tried this online and always had issues. I highly recommend just to call. There's nothing like talking to an ACTUAL person in today's world.

I really appreciate the expediency with which this was handled. Thank you for your service.

Getting my replacement phone was easy and had a super quick delivery! Got phone the next day! The only issue is that the cigarette lighter adapter that was sent doesn't fit phone. Other than that, great experience. I will continue to use the service.

When I called to make a claim about my phone, you were very understanding and got a new phone to me quickly. I called back to let you know my phone had been found, was being sent to me as I was in another state when it happened. Your people told me to keep the new phone in case old one was damaged in any way, it was but still works and you still told me to keep the new phone because of the damage. You guys were awesome for me! Thank you!

Asurion shipped my replacement phone the next day. It was the wrong phone so I contacted them and they shipped the correct phone in a day or so. When I received my new phone, I was upgraded to the Galaxy S6 because they no longer make the Galaxy S5. Asurion was professional and responsive. Good company to work with.

I had my iPhone 6 Plus replaced with an iPhone 6s Plus due to the fact that there were no more iPhone 6 Plus in new condition since they had sent me 2 already and both had issues. Thank you very much Asurion. I run a business so it was a huge inconvenience that I kept receiving defective phones but you made up for it by sending me a new one!

Couldn't ask for better or quicker service. Very easy to process and follow instructions. Since I had to file a claim I'm glad it was through Asurion. I didn't have to talk with anyone on the phone. It was that easy to handle. I filed the claim online late one afternoon and my new phone was mailed out the very next day. I would of had it within 48 hours if there hadn't been extreme weather conditions. A person couldn't ask for more.

Incredibly fast service. Top shelf. Well worth the extra $$ to have this protection. Replacement phone was perfect and literally arrived the next day. I wouldn't buy a cell phone again without having Asurion protection on it. Thank you!

Every time I've had to submit a claim with Asurion, it has been a disappointment. Yes, a new phone does get to your place within one business day, but what about just a repair? I went in yesterday to repair the screen on my Samsung Note 5 (white). Even though the body of my phone is in perfect condition, I had to pay for a whole new Note 5 because they did not have the parts to repair a WHITE Note 5. I had to pay $200 to get an all new BLACK Note 5 instead of paying only the $100 that I was quoted to repair my phone.

I was very happy with the replacement for my stolen tablet. Thank you so much. It arrived very fast. The service that I received was amazing. Thank you for all that you do. There were no problems with the tablet when it arrived. I am very happy with it. Thank you.

My phone was broken while on vacation in Florida. The request was made on a Tuesday afternoon at 1:00 from the Miami Airport and the replacement was at my home at 10:00 the next day. Amazing how quickly my request was turned around. I wasn't one day without a phone. Thank you.

I was extremely satisfied with everything about the replacement process. The speed of the process was fantastic. I was really frustrated after I accidentally sent my iPhone 6 through the wash in my coat pocket, but Asurion's robust process took the sting out of the situation. Documentation was excellent.

I feel confident in Asurion and the process is seamless. I had my new phone in about 24 hours! I couldn't tell you how important that was to me. Fast and simple process, I've bragged on Asurion to friends/family and now they've signed up too.

Great service but sent me a tiny bubble wrap package just big enough for a smartphone to send my tablet back in and I had to buy material to package it up in just to send back. All in all I would say good service and fast shipping but just need to know what people are sending back so you can send them the right packaging.

Defective LCD. Got my phone replaced within 24 hour and had time to recover all my information from previous phone. Fast service. I went to the nearest store no hassle. Only paid $200 instead of the full dollar amount for phone or risking getting scammed with a locked or blocked phone.

Called to file a claim for my phone because I prefer having human interaction... other than being on hold for 20 minutes only to be told to go online. It was an easy process... the phone arrived right away and it was easy to send back the broken phone.

I dropped my iPhone 6s as I was walking in to work. After a year of such clumsiness, the screen finally decided to shatter. I logged onto Verizon, and saw that luckily, I was insured! I went to Asurion's web page, and filled out a claim. Less than 24 hours later, I had a new phone hand delivered to me by the UPS man. Included in my package was step-by-step instructions on transferring my info to the new phone. My package also came with a new charger, which was very much appreciated. All in all, my experience was fantastic, and I'm very grateful I had insurance on my phone! Asurion did an awesome job!!!

Quick and efficient service to get phone ordered. Phone was supposed to arrive next day. When checked shipping stated was delayed due to late pick up. Called to get options. Needed a phone quick due to going out of town. Service rep was not very helpful with options even though it was their fault. The phone ended up showing up that day but would have like a bit more from money the rep. Payment was easy and decision phone is great. Overall good experience just one bad seed.

I could not be happier with the experience. Received my replacement device within 2 days. Representative was happy to help and very accommodating. The deductible did increase and it's not even a new device. Not happy with the refurbished device.

Excellent customer service and the overall experience was great. The process was generally easy, however I was a little confused about the process of switching phones and the chip. I wish the instructions on that were a little easier to understand. But I appreciate the ease of replacement.

Received phone fast and works great. Glad to have the insurance. Easy setup and was like a new phone from the store. Thank you for getting it to me quickly to keep me connected. My phone is my lifeline.

Everything went great with the Droid phone. Well worth the money for insurance. Phone was delivered very fast. Return was very easy. Would recommend them any time. Verrrryyyy satisfied with the service that they provided. Hope I never have to use them but I feel good if I had to.

I had a very satisfactory experience with Asurion and their customer service. The process was handled promptly and professionally. I went on their website to fill out the report and claim form and called them with some questions at which time they were very helpful and answered all my questions. Shipping was very quick also.

Within 3 weeks, 3 of our covered phones were dropped, got wet, or lost. No questioning or being accused of trying to rip them off. Transactions handled with compassion & fairness. Phones replaced within a day & damaged phones returned postage paid. Staff friendly & courteous. $99 VS $500+ for upgrade on Verizon was nice.

Got my replacement phone right away with no hassles. This is my second time with Asurion (tablet computer disaster at airport 5 years ago also). I only wish working with my car insurance company were this easy.

My son had some water damage to his phone. I filed a claim via email which was very easy to do. I had my son's phone within 24 hours of submitting the claim, it worked out very well. I am so happy I decided to obtain the insurance for both me and my son's phone when I renewed my Verizon contract. It is very easy to use and would definitely recommend your services to others. Thank you.

I lost my phone and thought I might have trouble getting it replaced quickly. I don't have a landline so being without a phone in this day and age is very, very inconvenient. The representative I talked to was very helpful and courteous. Her concern was getting me back up and running as soon as possible. The service was very helpful and prompt. I had my phone in two business days and was very thankful. Thank you.

My son had lost his phone in a restaurant while out. The following day Asurion was contacted to replace it. Very easy. Spoke with customer service and the phone arrived the next day. All my phones are insured with Asurion.

Everyone was very helpful and the replacement iPhone came the next day. No issues at all. Delivery was very prompt. The only issue for some would be delivery has to be signed for, so my way around that was to deliver to my work. It was no problem to change the delivery address and I thought that was great service. Job well done! Would highly recommend to carry this insurance considering the cost of buying a new iPhone thru your phone carrier.

I had no issues except I never received my car charger I was promised but other than that I received my new cell the next day; the operator was very nice. I was pleased how fast the call was. It was shipped FedEx next day, I had no issues reconnecting.

Glad we had this service. I only wish I could have picked up my phone the day I reported mine had been lost. The end result was a little inconvenient, but better than buying a new phone. I've lost some data which I expected, but overall my experience was positive.

Phone was stolen. Phone replacement was fast and simple, all information was taken online. Status and shipping updates were emailed to me on a daily basis. And the best part was that we received our replacement in a few days as promised. We then took the phone to our local dealer who set it up quickly.

Filed an insurance claim with this company and had prompt responses, and replacement. Excellent service. Would recommend this company for insurance needs to anyone who has a cellular device. The cost of insurance is so minimal compared to the cost of a total replacement. Great company!

It was so easy to report the phone damage and the replacement came as promised the next day. Wow! I am impressed. I have the service with Asurion for my son's phone. This is actually the second time we have used the service. I would certainly recommend the protection to my friends and family.

So happy I had this. I will never get rid of Verizon again. You all made my 34th birthday the best one ever!

The service was very professional and extremely fast. The iPhone arrived the next day, much to our surprise. I would recommend this service to anyone. This was our second time using their services and both experiences were great. We won't hesitate to keep coverage with Asurion.

Never thought I would actually need the insurance, but I paid a lot for a new S7 and felt that maybe I should protect my investment. My claim for a destroyed screen useless phone was simple, easy and quick. OVERNIGHT quick, Wow, I'm impressed. Thanks Asurion. It's worth the few extra dollars a month.

Took 2 days to replace my iPhone 7 (on Verizon) after I lost it. Online claim was fast and easy. The only thing was that deductible had to be paid upfront before replacement ship. At&t with Asurion was after it's received.

My wife's iPhone was lost. With the insurance we had no difficulty replacing the phone. It was quick and painless. Within 2 days she had a new phone and the online connection made the process seamless. I will never go without insurance on any phone in the future. It is well worth it.

Very good experience. Quick replacement was appreciated. The process was easy especially since it was completed online. Website very user-friendly. The instructions provided to return the damaged phone was quite clear. I only had to do without a phone for one day.

Asurion customer service was prompt and very helpful and took care of us right away! We need our phone for our business and they assisted us with our phone issues so we did not miss any potential calls and business.

They replaced my son's phone and it was an easy process after he dropped it and shattered the screen. We received the phone back with fast shipping. This experience was better than I expected. I would definitely recommend Asurion to my friends and family.

The process was simple and prompt. I processed the order (Google Pixel XL) and talked to someone on the phone. They were very helpful. It is great to have the service. If there is one thing that I did not like is the high deductible.

My daughter lost her phone on a vacation and had to fly out three days later with no way to communicate. I was able to contact Asurion for a replacement. Asurion did a great job of getting a replacement phone out quick and delivered to her the next day. Can't think of anything that could have been done better in regard to this replacement experience.

The customer service representative was professional and knowledgeable. Received replacement phone on time as was stated. I would definitely use Asurion again as well as recommend them to a friend. The return policy was easy and precise. Thank you again.

Excellent service. Great people. Fast service and very friendly also. I called and they were fast with service. And I used online as well which was very fast as well. Thank you for being there in those times when something happens with your phone and sending one so fast.

I had been carrying this policy for almost 2 years. When my phone quit functioning properly (and paying the deductible) these guys replaced my phone with an upgrade. The service was fast and my phone is amazing! Would highly recommend if you are buying a high end phone!

My phone was stolen in Mexico and there was no hiccup whatsoever getting a new one sent to my home. It was received within two days. The representative that helped me was quick and courteous. Although I cannot get my information back from my old phone. I am grateful for insurance. Thank you so much.

The only thing that was not perfect with my replacement note 5 was the s Pen. It doesn't work. That seems to be the weak spot for the phone. That and the charging port. That's not the fault of Asurion, that's more a Samsung thing I would say. We got the phone in a timely manner and it was easy to return the broken phone.

I lost my cell phone at a large event and within 36 hours you guys had a new phone at my front door. Then with the help of Verizon employees I was up and running with all my contacts pictures and apps from my lost phone. I would highly recommend your service to anybody that would ask me. Thank you.

iPhone not working due to damaged screen. Contacted Asurion and customer service support was absolutely amazing. Received phone in timely manner. Premiums per month a well worth it! Thank you for all the help. My son is happy to have a working phone!

Giving props! No problems and I had my new phone in 18hrs. Thank you for your prompt attention and fast service. I had to call about the phone and the CSR was knowledgeable, apologetic, and very friendly! This was the second time having to file a claim, one for the other phone on my account and both times have been with ease. When your phone no longer works correctly, that can be stressful enough. This definitely had my life easier.

Got a replacement phone from Asurion and after a few days the Wi-Fi just quit on my new phone. Not sure if it was hardware or software but Asurion had me another replacement within 24 hours free of charge. Glad I have the insurance.

I'm satisfied with the transaction, however I still think the deductible is too much. The replacement phone can not cost what I paid, so I am still paying for another phone in addition to the monthly fee, so it's definitely not a bargain to have this insurance unless you're looking at full retail price, which no one pays anymore.

Thank you for the quick response and service. I got my phone the very next day!! Super important because my grandma was ill and I needed to stay in touch with family and friends. Especially having children. The only thing I would recommend that needed change would be to include a tool to remove the SD card holder. Luckily I had one on hand. If I didn't I would have had to go get one at a store.

Fast and efficient. They've stepped up their security game big time. Thank you for the follow ups as well. My phone's glass shield was replaced and sent within a few days. Customer service was generous, kind and didn't charge me shipping. Thank you for taking time!

Very pleased with the service I received. The reps were willing to get me a phone as fast as possible. I received my package at work and it was delivered at a reasonable time. I am so glad I have the insurance. I would recommend it to anyone who has a smartphone.

This company did everything the policy stated they would - couldn't have asked for better service or turnaround time. My new phone was received in excellent condition with clear and detailed instructions for activation. Returning the damaged phone was just as simple. Excellent experience overall!

The speed in which I received my new device was phenomenal. I have never received anything overnight. I hope I don't need your services in the future but if I do, I know I will be confident in receiving a quality device. Thank you very much for your service.

I was having problems with my battery holding a charge and I was pleased to receive a replacement so quickly. The phone was in good condition, and seems to be operating well, so far. I'm glad that I have this insurance coverage!

A replacement phone was received (in Hawaii!) within 2 days and putting it into service immediately was a snap! The quick delivery to Hawaii (where there is no "overnight" mail) means that the claim was processed immediately and the replacement phone shipped out to me on the same day. Thanks very much and aloha!

My phone is my business lifeline. Assurion associate accommodated me quickly and efficiently and I was back in business within 3 days. Only 4 stars because they cost me a day by not overnighting with FedEx or UPS and claimed overnight wasn't doable. It is.

I was very pleased with the process. It was quick and easy. Instruction were clear and simple to follow. Received my replacement phone in two days. Very satisfied with the service. Would recommend this service to a friend or family.

Daughter dropped her phone and same day using the Asurion website I use the site to enter a claim and after a hour I get an email that a replacement phone was being shipped. A few days later the phone arrives, we set it up and works perfectly. Thank you!

Asurion quickly processed my online claim with no limitations. Staff are helpful and professional. The company sent me a much needed replacement phone using ground overnight service. Asurion is to be commended. The company is recommended! Thanks for solving my broken phone issue without problems. Appreciated.

My experience with Asurion was great. The website was easy to use and my phone was scheduled for delivery for the next day. The only problem I had was with the UPS delivery. It was not delivered as promised. I had to wait 3 more days to receive my phone and I had to go to the main UPS facility. I would recommend using FedEx over UPS in the future.

Replacement was in great condition. Delivery was here when expected. The website is very user-friendly and done with ease. Would definitely recommend Asurion to all my family and friends. This is not the first time I used Asurion, every time has been a pleasure.

I needed to replace my iPhone 6S after losing it this past New Year's Eve. Asurion was quick with replacing it, and for only $200! The product arrived at my home quickly, and I felt fortunate to be connected with my phone again. I didn't really have any problems, so there's nothing I would recommend improving. Thanks, Asurion!

We pay a monthly fee to have Asurion insurance through Verizon which we ended up having to use when our iPhone was broken in an accident. We then have to pay a $200 deductible on top of the monthly fees in order to get a replacement phone. We received a refurbished iPhone that NEVER should have left their warehouse. It had a significant internal hardware issue and Verizon sent me on a wild goose chase trying to fix it when I finally was told by someone at Apple that this defect cannot be fixed and the phone has to be replaced.

Cell phone was stolen out of the car while at the movies. Called Verizon and they quickly got me in touch with Asurion. The operator was very friendly and helpful. Within minutes they had a replacement on the way. This happened on a Saturday. The replacement arrived by Monday morning to my workplace! Amazing company with exceptional employees!!! Thank you!!!

I am very satisfied! I am pleased that I have a service like this from you! It is good to know that when I need a new phone due to damage, you are there for me! If I ever need help, you have always been there for me, if only all insurance programs were like this more of us would participate in the insurance program. This is the best and easiest system I have ever dealt with!

Very pleased with the fast service from Asurion. We have had to file two claims and they have processed the claims quickly and to our satisfaction. My son is in college and they had his phone to him within one day. Good job!

They were quick and great considering the fact that it was a holiday. I would recommend them to anyone. I'm glad they cut out all that copying and pasting and sending your photo id and all that. Now it's short and straight to the point.

My daughter lost her phone on Saturday. The phone was reported lost on Sunday. I had a new phone on Monday. The entire process was fast and easy. The fee for the replacement phone was inexpensive and it was brand new.

Quick and easy claim process. Phone received in two days and couldn't be happier. Will recommend this insurance service to all others and will continue to purchase insurance for any future phone purchases. If you have any questions please contact me.

Since my loss occurred on a Friday I did not get my replacement until Monday mid afternoon. The process could have gone faster but due to the fact that I went to a Verizon store and ask for assistance in filing the claim and they were reluctant to help creating a delay in filing the claim. This was not an Asurion issue and Asurion did a good job.

Great customer service. Got a new phone in a day. They took great care of me. I need my phone for work and being without a phone when it broke was a major inconvenience. Asurion saved the day with their great service and fast shipping. Thank you very much.

The service was very fast, complete and easy to get through. My phone was dropped and broken and I was getting ready to go overseas in just a few days. I was able to get the replacement phone in plenty of time with no stress at all.

My son lost his phone. I called Asurion. The process to replace a lost phone was very easy. The customer service representative was friendly and professional. We received the replacement within 24 hours which was awesome! I would definitely recommend this company to a friend.

Good communication, fast service. I would like to add that the battery pack or "juice pack" is not made well. It opens at the slightest impact. This causes the phone to fall out resulting in possible damage. This is what happened to my device. Though I would not recommend this product to anyone, I would recommend this service.

Fast and caring! Absolutely could not have asked for any better service! SUPER SATISFIED CUSTOMER. Actually got a upgraded phone without the upgrade fees, mine had gone old slow and wouldn't hold charge. All in all it was a very much needed pleasant transaction!!!

I broke my phone a while back and have to wait to make my claim until I had the money for my deductible. When I did make my claim I finished it around 8:30 pm on a Friday and had my new phone in hand around 2:00 pm the next day!! Very very happy!! Thanks.

We received the phone very fast and the hook up was good too. I just wish the deductible would be a little more reasonable. Maybe like & 50.00 dollar instead of 150.00. The person on the phone was very nice and helpful. I thought that we would have got a confirmation that you received the phone.

Replaced my phone. It was broken. I receive my phone the next day. I appreciate the service was great. I recommend your service daughter. I'm supposed to wait for an email from you to unlock my phone that I returned to you. I haven't received this email. My understanding that this need to be done by me for yesterday but to be able to unlock my phone please email me what I'm supposed to do or call me on my cell.

The only thing I was disappointed with was that my replacement wasn't the same device I had before. Though the replacement is nice I feel it is definitely a downgrade from my previous device. Other than that, the claim service was good.

I had fast service, even on a claim submitted late in the day. Submitted claim online around 5:00 PM. Replacement phone arrived overnight! Whole process was easy (except for verifying that "Find My iPhone" was turned off since the old phone wouldn't work). That was the most worrisome part since they say they will charge up to $500 if it is not turned off. Overall this was a great experience. Last time... not so much! But things appear to have improved greatly.

Excellent turnaround time and hassle free. Excellent customer service! Would definitely do business with this company! Thanks for being there so swiftly in a time of need. The phone was ordered at 6pm one day and there by 3pm the very next day.

I had a great experience two times with this company! I would definitely recommend to a friend!! Didn't have any problems and answered all my questions! Even around the busy holidays they took time to assist me with all my concerns! And my device was here right within 24 hours!

2 weeks after purchasing my new LG G5 I dropped it and cracked the screen. I immediately contacted Asurion but was told they did not have my phone in stock. I waited a couple weeks longer, checked back and they were able to switch out my phone. The process was very smooth, no issues, and quick to get my phone back up. Thanks!

I surprised how quickly I was back in service with my phone. The receipt of my iphone 5s phone the next day was excellent. The process to replace the phone was seamless and any questions I had during it were responded to quickly.

After filing a police report, I filed my claim for my granddaughter's stolen cell phone on Friday and less than 18 hours later her replacement phone arrived early Saturday morning with instructions on how to set up her cell phone. Excellent service.

Very quick and painless minus the deductible of one hundred fifty dollars. If only you covered more than one phone with that insurance I would be very happy even with the one hundred fifty dollars deductible! Thank you very much!

I wasn't on hold forever like you can be with other companies. Asurion was very helpful when I called about washing my phone. Got my new phone when they said I would. Thank you for your professional and your efficiency.

My daughter's iPhone quit working and I called the warranty division and they explained the process in a way that was understandable! The turn around was within 24-hours! The only issue I had was that I purchased the warranty that was "Total Mobile Protection" and apparently there are different tiers to that. Be sure to ask.

My speaker was getting so garbled you couldn't understand what was being said. I went in to the Verizon store and she said since I had the insurance they would replace with the same phone for free. Free is always great for me. Plus I didn't have to learn a new phone.

Once I submitted my claim it went fast. The only complaint I had was the delivery company left it outside on my back porch and I was home all day. I live in Northwest Washington and it was below freezing that day. Not good for electronic devices to be left in.

My stepdaughter dropped her phone and broke the screen. I contacted Asurion for a replacement, filled out the form and it was here the next day! SUPER FAST service. GREAT coverage. I would definitely recommend protecting your devices with Asurion!

I reported a lost tablet, and within 24 hours had a replacement. It was even delivered on a Saturday! I'm glad I spent the extra for insurance, and Asurion did a fantastic job taking care of me! I would highly recommend using them, and have suggested that my friends and family do the same.

Very understanding. No fuss. Straight business... no wait time. They will set you up for a replacement in no time and very few questions about the phone. The staff are very promising and hour of operation is excellent. They manage to supply me with almost brand new phone with accessories and charger. Also the phone setup is easy with, warranty for one year.

The website was simple but I'm not why so many questions were asked. I was pleased how quickly the new phone arrived. There was nothing else to do other than to send in the old phone. Thank you. When my original phone was damaged (brand new), I felt very relieved to do business with this company. It truly was much less fuss and more of what I expect - value, trust and no shipping fees.

The whole process was quick and easy. The customer service rep was very helpful and knew exactly how to resolve my problem. I was able to get a new phone the next day. The instructions were direct and easy to understand. Shipping back the broken phone was also made easy with the included envelope.

Good turnaround on phone. Never got email confirmation of the broken phone I sent in? Hope I don't get a surprise bill! That would ruin any positive experience. Last time I did a warranty claim it was better at letting you know when old phone was received.

We put a claim in online. Within 4 hours, the claim was accepted and a new phone on the way. Phone arrived earlier than anticipated by a few hours - granddaughter was ecstatic and grandmother was relieved. Thank you!

Excellent customer service! Everyone was so nice and helpful and explained what needed to happen. They even sent a free case for your belt and a car charger. I will definitely use this company over and over and recommend it to everyone I know!

I completely shattered the screen on my Samsung Galaxy 7 Edge. Making a claim is so easy. Filling out the claim online was very straightforward and really simplified the process. I'm so pleased that I received my replacement phone in less than 24 hours and on a Saturday too! Thank you very much Asurion.

Took 3 tries but finally got the phone... this was not an easy experience. Everything there was a different issue. First they said they didn't get the paperwork and then a month later I re-sent it only to be told the dates didn't match, then 2 more times but it was sent the next day finally.

I needed to replace my phone. It was very simple. I called Asurion and explained my situation. They replaced my phone in a couple of days. It pays to have the protection plan because you never know when you may need to use it. If I didn't have the protection plan, I would had to buy a new phone, I don't have time for that.

The process was very simple! You go online and fill out your information. You wait one day and they will send you the replacement phone in the mail. I think I actually got mine the day after I made my claim! Not only that, but they also make it easy to send back the phone you are replacing. You don't have to pay for postage or anything, just put it in the package and let the post office take care of the rest.

My cellphone was not working at all. I had a busy weekend ahead of me with lots of traveling. I put in a claim at 9:30 on a Friday night thinking I would not get a phone until Monday. I was surprised when a new phone arrived by 9:00 Saturday morning.

Next day delivery, quick and easy, no waiting without a phone. Don't need to wait for forms or fax anything back. Excellent service. Would recommend this insurance hands down. Was great because I was traveling two days later and would have been without phone.

I was relieved to find the instructions were user friendly as I wasn't sure how successful this would be without talking to a live person. I was even happier to find that I received my phone quickly. Instructions of how to return my product was also easy to understand.

Only thing I didn't like was the fact that I never receive confirmation that you received my broken device at your location. Thought that I would receive an email stating that the broken phone was received as I was accountable for its return.

Good service. Replacement went well but I did not get the same color as my original phone. When I asked why I was told they were all out of my original color. I was also told that I could request my original color if I had to return it under the warranty. I think for what you pay for this insurance along with the deductible you should be able to get an exact replacement.

Phone replacement. I called very early in the morning for a phone replacement as I had dropped it the morning before and was unaware that I had damaged it until late that evening. The lady that answered the phone a delightful sweetheart. She said I would have a replacement the next day and I did!! She made the whole process very easy. She even thanked me for calling Asurion. Clone her!!!

I filed a claim on a Friday evening, after 5. My husband was in disbelief when we got our phone on Saturday before noon! And this is the third time in last twelve months. Same great service, speed and ease every time! Thanks, Asurion! It's worth every penny!

My phone was replaced extremely fast. Despite having a 150 Co pay I had my replacement phone within 24 hours. I was very pleased with the processing and response time for my claim. Despite the fact I could have bought a new phone for around 100 more, the refurbished phone was here the next day.

I dropped my brand new iPhone 7 and it became unusable. I filed a claim with Asurion and had a new phone the next day. The claim process couldn't have been easier. I highly recommend the phone coverage provided by Asurion.

Easy to use website and when I made a call the service reps were very courteous but more importantly, very helpful. The program is excellent. We used it before and we found the same high level of service this time as well. I would highly recommend this program to a friend.

Must send it back to you this week. My son having problems transferring from one phone to next, when he speaks to a technician on how to get it done the right way. He works 9 hour days during week and hopefully he will contact someone soon. TY.

Great service! Fast and accurate. Thank you for the reliable customer service and we will be happy to deal with your company again if necessary. It's worth the money we pay for both our phones and we will recommend your company to all our family members.

Asurion has always been prompt with any claim I may submit. The website is clear and the instructions are easy to follow. We received the handset quickly and we were very thankful indeed. Additionally, the instructions to reset the phone are also straightforward and simple, getting us connected again.

Asurion has very bad customer service. I lost my phone exactly one week ago, I called and they had me filled out some form and send them my photo ID which I did and I keep on getting claim deny then I had my dad add me to the account as a authorize user. Even after that my claim is being deny. Now I have been phoneless for a week and Asurion do not care about customer need. It is all about what information they need even though I provided them with everything they have asked for. Thanks to you Asurion for keeping me phoneless for one week. Now I know what to tell my friends and family about your service and keeping up with customers satisfaction.

We received our first phone in 24 hrs, but after setting it up my husband realized it didn't work correctly... After contacting Verizon & Apple he realized the Find my iPhone app wasn't turned off~ He received a replacement within another 24 hrs. Although I wish there had been a check in place to determine if the app was on prior to them sending it out, we are thankful the transition was smooth in spite of the problem.

My experience was awesome, customer service was awesome and exchanging was easy! I had no problems with mailing and you receive phone before having to send back. I can't think of anything else to say but keep up the good work and I encourage everyone to get insurance. Plus it would be nice if we could buy refurbished iPhones for you.

Very happy with the service provided. It was great getting my damaged cell phone replaced as soon as possible without being hassled. And most importantly, for making it very easy. I was thrilled not to have had a need to call a number to be placed on hold for a very long time and then not be properly assistance. Your online service is the best!

My phone just stopped working, my screen had all kinds of different colors on it and I couldn't push any buttons that I usually was able to do with my phone. I couldn't even turn it off and then do a restart or anything. So, I called this company and they sent me a phone the next day! I was a little disappointed that I couldn't get my Galaxy Note 5 again, so I had to settle for a Galaxy S7. So far, it's working great!

I recently had an accident with my phone. I filed a claim with Asurion and had no problem and had my device the next day! I would definitely recommended Asurion to friends and family members! Thank you for the prompt shipping.

Perfect attendance from personnel working on Asurion. It's good. It helped me boiii. It was pretty good. I could finally talk to my friends and use my phone during class when I could use it of course. I thought I wouldn't be able to have a new phone again but I'm very grateful.

My iPhone screen broke and I did a claim To receive a new one. I received Fast quality service. A Great replacement product. I've never had a bad experience with the company and enjoy doing business with them. I will gladly use them when I need replacements again.

I was impressed with the services. I placed a claim on my phone, and had a new one at my door within 24 hours. I also liked that a shipping envelope was included which made it so much easier to return the old phone. Thank you!

Asurion was able to get my son a new phone within 24 hours of sending a claim. He's 19, so you know how attached these kids are to their phone. He only had to wait one whole day and pay $99 out of HIS bank account for the deductible.

I dropped my iPhone and the screen shattered. I submitted my claim online and then realized I had a question I needed an answer for. I called the company and spoke with a representative. She was super nice and knowledgeable. She went over my claim with me to make sure I had everything right on it and then moved on to my question. She was able to answer it and assured me my phone would be at my door the next day, which it was. My new phone is actually a little more updated than the one I had. My experience with Asurion was extremely positive.

The first replacement device sent out was refurbished and stopped working after the first day. I called back to rectify the matter and was met with very helpful staff members. Each time I have called and spoken with a customer care specialist with Asurion they have been professional and courteous. I have been very impressed with the 24 hour service they provide to get you up and reconnected. They sent me out a brand new product and made the process hassle free. I definitely recommend this insurance company to everyone. Five stars from me!

They gave me excellent service! Initially I was pretty upset that I had to replace my Samsung Note 5 and that Asurion no longer carried that particular phone. They took the time find me a phone with all of the features I needed. It's always a hassle when you have to replace your phone, but Asurion made the experience better.

Claim was submitted one day for a broken screen on my Samsung S7 Edge. New replacement phone overnighted to me next day with postage paid return envelope to put damaged phone into and stick in FedEx. Doesn't get much better than that. It did cost me $199.99, but that's way better than $799.00 for retail.

Entire process was smooth and easy. This was second claim with Asurion. First was for an extended warranty claim on a LCD TV that needed repair. That experience was the same. The customer representatives were very polite and helpful. Great job. Keep up the great work! Thanks!

My phone replacement experience was easy and fast. I placed the claim at 9:00 pm and much to my surprise the replacement phone was scheduled to be delivered the next day. I was back in operation within 24 hours. I am very satisfied with my experience.

My son broke his phone and Asurion sent him a replacement. The replacement would not hold a charge and when I called they set up a new replacement and said it would be a brand new iPhone. They were easy to work with and very apologetic for the first phone they sent.

My son dropped his phone in pool right after he received it as a gift. The deductible was reasonable. Once we filed the claim, the replacement arrived quickly and it was a brand new device. I would highly recommend Asurion especially if you have children.

Replacement of cell phone. I was having difficulty with the battery on my phone, having to charge it when the time remaining was 43%. Also found the phone felt very warm in my pocket. My only disappointment was that I was expecting a new phone not a refurbished one.

I received the replacement a day faster than promised and the process was very smooth and fast. The communication was detailed and to the point as well as packaging and return information. Thank you.

We recently opted to give our middle school son his own phone. Because of his age, we decided to get the insurance against theft, loss, and damage. We are so glad we did! 4 months after getting the phone, our son lost it in a snowbank. We looked for days and finally called to file a claim. We received a new phone the next day! So worth the money, especially for kids!

It's good to know someone has your back in case you lose your phone. With Asurion, the process was easy and was connected within 24 hours, and the refurbished phone has worked perfectly. I would definitely recommend that everyone get covered by Asurion. Thank you!

Our daughter's phone was stolen while traveling abroad. We had Asurion coverage. We called to report the incident and Asurion performed above expectations: The call with the representative was pleasant, to the point, and we received a replacement phone the next day. The process could not have been easier or more pleasant. Thank you.

I really appreciative the quickness which the phone arrived, keeping me current and in contact with my clients. I also admire the assistance from the operators at Verizon with helping me download my contacts and more importantly my photos on to the new phone.

Dropped phone in puddle. No cracks or exterior damage, but would not charge. I was very pleased with the efficiency of filing, and following through with my claim. My phone was shipped and received in less than 24 hours of filing my claim.

Thank you for helping me with my insurance claim for my LG V10 phone. I certainly appreciate everything the gentlemen did for me at the Verizon store and the quick turn around time for me to get my new phone. The process was simple and easy. Definitely worth having coverage on my plan!

The company gave accurate information and assisted us on how to replace a damaged phone that was accidentally dropped when playing around. They mailed a replacement phone within a matter of days. We were very happy with the service we received.

Got a replacement phone really fast. Not as complicated a procedure as I expected. Too bad Verizon isn't this simple to deal with. Not sure I saved money after paying for insurance over those months. But felt less anxious about the loss.

My son dropped his Apple laptop around Christmas, the screen cracked. We have had the Asurion full coverage from ATT which covers all phones and laptops in your home. Anyway, I opened a claim ticket with all the information about my son's Apple laptop. They agreed they would be able to fix a broken screen and I sent the laptop in. They received it on January 9th and I received an email from Asurion saying I should hear from them in 3 to 5 business days. I didn't hear anything after that, I called every few days and they could not tell me anything.

Very quick service and awesome customer service. I was pleased with how promptly I received my replacement. Withing 24 hours, I had my phone up and running. Thank you for providing such a needed service because phones are quite expensive to replace!

My experience with Asurion was great. It took 2 tries but they were able to send me phone in a timely manner and I am very satisfied. The reps who assisted me were also very knowledgeable, courteous and eager to help me. :-)

Replacement cell phone arrived on time at our employee's home as promised. Courteous customer service agent came through with prompt processing. We are thoroughly satisfied with the service provided by Asurion. Thank you for the excellent care and timely delivery.

Filed a claim for a damaged brand new iPhone 7 and received the replacement in two days. No hassle whatsoever. I have this coverage on all of our kid's phones, have used it numerous times and have not had a bad experience at any point. Wouldn't go without it. Well worth it.

I have to admit I didn't have high expectations after a frustrating visit to the Verizon store. Asurion knocked it out of the park - very simple, very fast, complete satisfaction! I wouldn't hesitate to recommend to anyone - fair, straightforward and painless.

I am very pleased with the experience. They were fast and courteous. I would strongly recommend Asurion to family and friends. Thank you so much. I will always keep insurance on my phones with you. It's the best bargain for customers.

My 12 year old grandson fell onto his iPhone 7 and busted it up pretty good. It started out with a spider web looking crack from the top of the screen to the bottom. It evolved into a total operations failure within a couple of hours. He couldn't send or receive calls or texts. Nor could he use the apps on his phone. I contacted Asurion. Within 24 hours of making a claim on my grandson's phone (1 of 10 devices on my account) Asurion replaced it without me leaving the comfort of my home. My grandson thinks I hang the moon (just ask me). I am very pleased with the rapid professional service Asurion provided. I recommend Asurion to all those seeking similar solutions.

It was a delight working with you. My phone was replaced quickly and it was simple for me to follow returning instructions. This made this old guy and his wife very happy. Since it was her phone I accidentally. Thank you.

I had two phones for which paid insurance and a premium on. After paying the deductibles they sent two broken phones to my home address. When I reported the phones as broken they refused to send replacements unless I moved to a different address in New York, saying that my apartment building address was not allowable. These guys should be sued on behalf of all of the customers who have been defrauded by them. DO NOT INSURE YOUR PHONES THROUGH AT&T OR OTHERWISE. It is a waste of money as they are a fraud.

Excellent service. Placed my order one day and the next day in the afternoon I received my replacement phone. I would recommend Asurion to anyone. It doesn't cost that much, it's a lot cheaper than going and getting a brand new phone.

The process was lengthy and frustrating, but it was no fault of Asurion. Glad I keep the insurance. Thanks for working it out with us. We will keep paying the insurance as long as we keep cellphones, which will probably be forever. :) And hopefully we won't need it anytime soon.

Phone accidentally fell in toilet from my pocket. I was heart broken. On the bright side, I have insurance to protect my phone. I placed a claim, paid the deductible and received my phone the next day. It pays to have insurance!

I received outstanding customer service. Everything that was promised to me was delivered. I am completely satisfied. Representative was very pleasant and explained everything very clearly and I was extremely pleased with the results - "kudos" for a great experience. Thank you.

My first experience was very good. They were very helpful and made it easy. They kept me informed on the status of my claim the entire time. Very professional personnel. They were informative and helpful. Resolved my claim promptly and made it very easy. Highly recommend- efficient and helpful. Thank you.

This was an extremely easy process. The new phone came almost immediately. When it came time to return, the process was simple and convenient. I would definitely recommend that anyone who has a smart phone get the insurance because although I had to pay $200+ it was cheaper than replacing the phone.

Very glad I had purchased insurance on my son's phone, it started messing up a year into a 2 year contract, so we were very happy to replace it instead of waiting a year. They were very fast!!! We had the claim in at 6pm and by 10am the next day we had his new phone!

Delivery of new device was practically INSTANT! Representatives were knowledgable and very pleasant. I would recommend Asurion to everyone. I have had to use their service more than once, my phone was stolen and another time my son's phone was broken. It seems like they were as concerned with replacing my phone as they would if it were their own.

Broke the screen on my iPhone and contacted Asurion for assistance with the replacement. They were extremely helpful, quick, efficient and the plan did exactly what it said it would do. I would recommend this plan to anyone who is serious about their equipment.

Asurion recently replaced my damaged phone. The process was very quick and simple and the representative was knowledgeable, courteous and professional. The return shipping process was also simple and convenient. I am very happy that I had the coverage. It was not a "free replacement" but was still less than if I had to purchase a new phone.

Quick and easy service at a reasonable price. I was only without a phone for 1 day. If you worry about getting worked over by insurance companies don't worry about this one. They are legit. I wish health insurance was this quick and easy. Thanks Asurion!

My experience with filing a claim was very extraneous. I was advised to file a claim online and did so. I have Total equipment protection included in my Verizon phone contract with Asurion and it covers me if my phone is lost, stolen, or damaged. After filing a claim online I was told I had to download the affidavit form and submit my government issued ID. I was told after submitting the forms it would be three hours before I was contact to resume my claim. After it has been approved which is completely and inconvenience the affidavit form was literally confirming account information which is already filled out when filing the claim and then I was told my claim was canceled. So now I'm still without my replacement phone and called in even chatted online and was given no further assistance. So the $9 additional that I pay a month for coverage on my phone was not helpful here. It is a week later and I still have no results and no replacement phone.

Up and running in a couple days time, had to find time out of my busy schedule to get in the office to get it all switched over. Just wish there was a way the new phone could come as a complete mirrored phone as my old one and also not to have to update system and apps right out of the box on my data plan!!! It took several hours at my local Verizon store to complete everything, but they were happy to do it.

Thankful for the service but... I've had the phone for two years and paying insurance throughout, and having to pay an additional $150+ was a bit much. Again thankful for the replacement & fast service.

Someone stole my phone while I was out of town for New Years. I thought because of the holidays and it being the weekend it would take forever to replace. Asurion did a great job replacing my phone fast and hassle free.

This company seems like a scam! They send recycled broken phones to replace your broken phone. I got two "like new" phones from them after the first one was broken out of the box. That is also after paying over $200 in insurance, and not including the cost of the deductible. I've never been this mad at a company before in my life. (Side note: their review email only brings you to Consumer Affairs if you had a positive experience, a negative experience redirects you to their customer service form. Everything they do seems underhanded.)

I've submitted my claim and I got a new phone the next day. The service is definitely great. I'd recommend Asurion to anyone looking for great protection on their phone. Anything can happen while handling your phone during a conversation, Asurion gets your back.

When I explain to the gal what they had done by sending it to the wrong address (phone sent to summer home). That she was very accommodating to send a phone to the address that I had given them in the first place. Thank you.

You were helpful, courteous and acted very quickly to assist me getting my phone replaced. Would recommend you to everyone I know. Just wish the price would come down just a little bit. Your customer service agents were polite and very friendly.

We had our device replaced in less than 48 hrs from putting in the claim. Well worth the money for this service. I will make sure to keep on all my new devices to me time and money if accident happens.

I call Asurion, when my phone was damage and I am so happy with the people at Asurion. They took care of my need within 48 hour of my claim. It kept me in the loop with the fast turn around. Thanks.

We were pleased with the process to replace a nearly brand new iPhone 7 that was stolen from my daughter's purse at a restaurant. I wasn't thrilled with the $200 deductible but it beats full cost of replacement. Service was efficient and convenient. Glad we had it.

This is my 4th LG V20 due to malfunctioning 3 times and theft once. Always helpful and take care of whatever problem I have. Well worth what I pay every month for insurance! They even sent me this phone after so many problems with my Note 5.

My phone was stolen and I reported it that evening and received my replacement the next morning. I called support and within minutes my phone was set and ready to go. All I had to do was sync my phone. The service was excellent.

At first it was kinda ridiculous! But after my 3rd try of not getting anywhere I went to the store and they helped me... I was so frustrated... I got my phone. The person who answered the phone at Asurion wasn't VERY helpful.

You were great! We did have a problem and my wife had to call 3 times to receive a return envelope but glad that we were insured and your efficiency was excellent! These new iPhones break more easily and the reception is terrible so we were very happy to be insured by you. Thank you!

Some people may say having cell phone insurance is a waste of money. Well with the retail price on cells phones and if you're self employed like me your phone is a must have thing these days. Things just happen no matter if you have the best Otter Box case and I even put non-slip tape on the edges of my case which helps. Asurion has been there for me with their fast service and they understand some of us are just not perfect. They have been a very understanding company. All I can say thanks for keep rolling.You Rock Asurion!!

Great service. Quick and easy. New phone was shipped and delivered as promised. Submitted my claim. Was simple and easy. Instructions were very helpful to start my new phone and how to send my old phone back. Would use this service again. l would suggest this service to anyone.

I received great, friendly and fast service in replacing my phone. Asurion exceeded my expectations. I will make sure to tell all of my friends about them. I was able to explain the defaults I had with my current phone and they were able to fix them within 2 days. Best customer service.

Did a great job. It was very good service and fast and very good customer service. If my phone breaks again I would definitely use this again. But it was a lil costly for the small cracks but it's ok. It was very fast service.

They have the best customer service! My husband could not remember his iCloud information to shut off find my iPhone. The phone has been submerged and it was unable to turn on. Maria did everything she could so we didn't have to pay the 500 fine. She set us up with Apple and had the issue fixed! Not many companies will help you save money!

I am happy with the service and the speed in which my claim was handled, the company expedited my phone replacement and though the shipper, FedEx did not deliver on date specified, I still received it and got it operational in a timely fashion so thank you again.

I dropped my phone about 8 feet and I couldn't see the screen anymore. My new phone got to me the next day. Reloading my phone was very easy. The directions were easy to follow. I'm glad that I had your insurance on my phones. I will never be without this insurance.

Began online, but it froze midway through and I ended up calling and speaking with a rep. There was some misinformation between the in store rep and the phone rep, regarding the length of time it would take to receive the replacement device.

Was very pleased with the way the staff of Asurion handled the matter to replace my lost phone! The phone was sent right away. Thank you very much! We were so worried about the lost phone, but the Asurion handled our case with ease and we're completely satisfied with their service!

I lost my Iphone 6S Plus. I call to make a claim. Within DAYS I had my NEW/Refurbished phone at my door!! Thanks for the Service and replacement was super fast. Well worth having insurance. Highly recommend having insurance! Thanks for the help! Could not have asked for a simpler transaction!!

I had no comment. Everything was done on time. The only thing is that why I had to pay so much money for a new replacement phone. I have anything else to say but that I receive the phone on time and I was able to transfer all my contact and other files plus my photo.