Asurion Reviews

Everything about filing the claim was very easy! From start to finish was easy, even the pre-labeled package made the thought process, like not thinking at all! Thank you Asurion! I would recommend to a friend!

I broke the screen on a brand new phone and needed it replaced through the Asurion. It was easy to navigate through the website and had a replacement phone the next day including a new SIM card. There was a prepaid return envelope and the company gave me 10 days to send the broken phone back, so I didn't feel rushed with having to get everything transferred over.

Replace damaged phone. The efficient support of the local Verizon team allowed my service claim to be entered immediately with the delivery of my replacement unit in less than 2 days. The local Verizon team also assisted in a seamless transfer of all of my data onto the new unit.

I received my replacement phone from Asurion the next day after ordering it on a Sunday. I have used them for years through Verizon, I was just surprised how much more the co-pay was at $150 but I have not needed to have a phone replaced since my flip phone days where it was only a $50 co-payment.

Fast and easy. My claim was submitted late in the afternoon on a Wednesday and I did not expect my replacement device to arrive until Friday because of the time but it came in the next day! It looked like it was brand new and came with all new accessories like when I got my first S7 Edge so that was exciting!

My iPhone 6 screen was cracked and the phone was not functioning properly. I contacted Asurion and the phone was replaced very quickly. I would definitely continue my coverage, and will add it to my other phones on my plan as well.

2 days after getting new phone, an employee cracked the screen. It was a very easy process to get new phone, did everything over the phone and got new phone next day! Agent on the phone was very understanding and professional. Made the entire process less aggravating.

I am very pleased with my experience, the claim process was quick and I received my replacement phone and accessories that were damaged extremely fast. I would recommend using Asurion to anyone who wants to protect their devices and accessories.

Replaced my stolen phone. It would be nice to have an option to charge the deductible to my Verizon accounts bill. I was pleased that the process was very effortless and anyone involved in the process of sending me a replacement phone was very kind.

I had very difficulties trying to deal with the Find my Phone page and seek help with the Tech unit from Asurion. The techs were very helpful resolving my issues in clearing security access to the phone. They were courteous and excellent customer service. Thank you for all you do Asurion.

Asurion was very fast with getting me my new iPhone in a timely manner, and l knew if I needed further help or had any other questions I could email them or call them and they would help me right away the best that they could. I am very thankful for them. :)

I was very happy with my replacement phone. Once I paid my deductible my phone was shipped the same day and arrived the next day. I was pleased with the service and the quick response time concerning my claim from start to finish and would definitely continue to use Asurion insurance for my phone.

I think the service was a good investment and they are very fast to respond, quick to please. Their ability to help you take care of your problem with your cell phone always is what's convenient for you and how they can work with you to replace or repair your cell phone. I'm sure whatever other equipment that you might have would be good and a very good service. Very wonderful service that I would recommend.

When I called you from Mexico to report that my son's phone had been stolen, you were so reassuring and you made sure that the old phone was disabled and that the new phone was delivered to his home upon his arrival there! What a relief! You understand how vital our cell phones are to our everyday lives and we are so appreciative of your prompt recognition of this need. We thank you for your outstanding service. Hurrah!

I was nervous about losing my information on my phone... but everything carried over smoothly. I have had a bad experience in the past and this was easy and successful. So glad I got my phone replaced and it is working as promised.

I would definitely recommended Asurion to my friends. The representatives were very helpful and courteous. They informed me of the steps I needed to take and they gave me the exact day I would be receiving my replacement. Thanks Asurion for making me feel valued as a customer and making my experience hassle and worry free.

Awesome service. I cracked the screen on my phone. After filling out the claim with Asurion, I received my phone the very next day. Great, prompt service and very easy to use! I just filled out the form online. I would recommend them to anyone.

My tablet was dropped and did not work. I called was taken care no questions asked. I received the new tablet when expected. I was very impressed with the company handle my problem. I will not complain about paying my monthly charge on tablet on my bill. Really worth it!

Directions once the new phone was turned on were quite lacking leading to 2 hours on the phone with my wireless carrier as I called at the point in the directions when I was told to do so. My wireless carrier was less than impressed. It also took my removal of my old device from find my phone and then 2 follow-up e-mails and 2 more subsequent phone calls to you to inform you I'd removed the device which neither of the staff could check on, confirm or deny. The first said it was taken care of and then I had to make the second call. Each person I spoke with was patient and kind which was impressive. I just felt the instructions were very incomplete and once I followed them, I still got follow-up communication that wasn't registering my action on your end. A bit frustrating from my perspective.

Thank you for the new phone! I Didn't have any luck with the two refurbish phones I received, but with the good customer service they helped me out till we was satisfied! Thank for getting the phones to me with next day delivery.

I have had two experiences. My first replacement was mailed to wrong address. Received it late. Second phone experience was better. Would be nice if they could be overnighted. I will buy insurance again. The deductible is rather pricey though. I will recommend to friends.

My daughter's phone broke at college, I processed the insurance claim and she had a new phone the next day. This was a lifesaver for us. The replacement process was simple enough for her to take care of herself.

My son whom is in the Army had lost his phone on a Military Chartered Flight as he was traveling for training. We were able to get his phone replaced so fast and it was handled so professionally that we were super impressed. Thank you!!!

The product was received in a timely manner and in working condition. Thank you for your awesome service. No issue receiving the product at all and the packaging was guaranteed not to get damaged during shipping. Again, thank you for your service to get me back connected.

Called Asurion to replace a broken iPhone via Sprint, my provider. First off, they wanted to send me to South Carolina to replace the phone due to a possible glitch in their system when they asked for my zip code to find the nearest repair facility. She then proceeded to name other locations where my phone could be fixed for $100 at a repair facility. They were all 2-4 1/2 hours from my home. Was told then that my phone needed to die so I could erase it from my iCloud profile. Did that, went online where I was told I could then finish filing my claim and that the replacement issues were now overridden. Came to the same screen of finding a repair facility and had to call back in, since there are no other options. Call back and now my replacement phone, which should be here and be activated next day is now $200. I'm paying $18 a month per line with Sprint for my "insurance" coverage. Absolute rip-off!

Needed a replacement for a lost iPhone. Everyone I spoke with was understanding and helpful and did their best to get what I needed as quickly as possible. Item was received quickly and was in excellent condition. Very pleased with the transaction.

Bought an iPhone at Walmart and purchased the insurance (mobile care replacement plan) that was offered by the cashier. I ended up breaking the phone about a month later and filed a claim with Asurion, who I found out is the insurer. Sent all my receipts, copy of the replacement plan booklet, and finally after requesting one twice, got a prepaid envelope to send the actual broken phone back, which I did. This was November 2016. Finally toward the end of December, I got a call saying my claim was approved. Yay!

I am extremely dissatisfied with this company and how they have handled my insurance claim. I filed a claim on November, 9 2016, followed all the steps to return my broken phone and then I am suppose to receive a check in 7-10 business days. First, I was told different things on the phone from multiple people. Nobody was on the same page and I was given the run around, always being transferred. This is suppose to be a simple claim, my phone broke, I had paid for the mobile care plan, I sent in the phone to Asurion and I am suppose to get a check.

I broke my iPhone screen and called Asurion the next day, within 24 hours I had my replacement phone and sent it back on the following day. Everything went smoothly with the process and I'm happy with my replacement phone. I am definitely going to be keeping my protection.

I made a claim because my phone was stolen. Asurion is fast and delivered a new phone within a day. The phone would freeze and I contacted them back and was able to return the phone and they provided me a new one within a day. Great service.

Great customer experience for my damaged phone. I received my replacement phone by the next day. Terrific customer service, I was very impressed with the service agents. It was overall a very easy process. The forms were easy to fill out, generate, and submit for approval.

This was quick and painless. I was given the option of replacing the screen or the phone. I received my replacement phone quickly without an inconvenience to me. I received it the next day. An easy resolution. I would recommend the insurance to anyone and everyone. Love my new phone.

My son's phone had a cracked screen and it was taken care of very quickly. I expected the cost to be less than $99. What exactly am I getting for my monthly payment? What are the cost schedules for various repairs or replacements? That would be nice to know.

Due to water damage, I needed to replace my mobile phone. The process was quick and efficient. Although my prior phone model was not available, an equivalent model was delivered within a day. Returning the old phone was not difficult and the instructions were clear.

Didn't have any issues with the iphone claim at all. I wish that it wasn't putting the phone in a small little sack to send back. The box was more obvious and easier to be taken but I didn't feel safe putting it in the bubble wrap packaging. Also to make sure that the other content is erased from the phone.

Toilet drop - My wife, who decided to keep it in her back pocket, forgot... oh my, to take it out of her back pocket before she went to the... You do the rest. It was a no-brainer. We purchased the protection plan, hoping to never have to use it. Guess what, it was well worth it. Thanks.

I was very satisfied with the quick turn around! I received my phone the next days. As far as the phone itself I'm not so happy about that. It freezes all the time and I order for me to use it after that I have to reset the phone. As you know I bought the phone brand new so it's kind of disappointing that the replacement phone doesn't work like the new phone.

Phone charger jack damaged. Claim filed, new phone received the next day and connected that evening. How much better can the response be? The claim was done online with no difficulties. Website was clear, concise and very straightforward.

My phone got lost and when I contacted Asurion, I was told a replacement phone will be sent in 24 hours. I woke up in the morning and the UPS guy was right there knocking on my door. I did not lose communication. Thanks Asurion.

Everything went as promised. But there should have been instructions how to handle the SIM card. When registering Verizon said to remove the card from the old phone and put it in the new phone. It turns out that wasn't good but after a couple phone calls to Verizon the tech figured out the problem and fixed it. I had already sent the old phone back. Being a SIM card novice didn't help.

I am so busy with tax season I can't even remember what happened. I had the S7 phone less than a month when I dropped it. I Called TCC and they gave me your number. The person helped me order the phone and it came in 2 days and I got it activated and got a cover for it this time.

On-time and very easy to resolve an issue.

It was very easy to get a replacement phone and easy to send my damaged one back! Everything happened in just 2 days and I was provided with all I needed to send the old phone back free of charge. Great service and quick turnaround.

I replaced many cell phones with Asurion and this time replacement happened overnight. 2nd time in my experience. Ordered at 2215 in the evening and it's arrived next day morning. Just awesome! Also upgraded by your choice to a better device if your current model was discontinued.

Great/Quick service. I've paid for the service and finally had to use it. It was easy, no hassle. The phone arrived in 2 days. Easy activation. Great directions to send back the damaged phone. No problems. Works for me! I will continue to keep this service when the unfortunate happens. I even tell my Verizon friends.

On-off control came off replaced phone. Phone replaced in October with reconditioned phone that fell apart. Replaced again and fell apart again in 5 months. I hope the new phone will last longer. I am getting tired of paying for phones that I have so-called insurance on.

Unfortunately there seemed to be some glitch or confusion on the Asurion end about whether they received the replacement iPhone that I botched. I got a few notices about pending charges if they didn't receive the iPhone within a given time. The issue was promptly cleared up when I called the Asurion representative because the phone that I shipped did actually get received by them. Moral of the story- don't lose the iPhone.

I have never experienced faster service with anything I have ever done in my entire life, and this was from an insurance program, which makes it exponentially shocking. And the phone replacement was exactly what we were looking for. Thank you very much.

You were polite and helpful over the phone, explained everything to where I'd understand it. Helped me fill out the forms and had my device replaced with a new one within 24 hours. The new device arrived to my door and I had it up and running the very next day. Thank you.

I received an immediate response from Asurion and great customer service. My daughter dropped and shattered her iPhone 7 screen less than 90 days after purchasing it. I wasn't happy about paying another $199 but Asurion did send us a brand new iPhone 7 within days of filing the claim.

I was very pleased with the service of replacing my phone. The customer service was quick and helpful. I would recommend this protection to my friends and family, also the quick turn around was very impressive. Please let your staff know that they left a customer very happy.

Fast and friendly service. Thank you. Technician was very helpful on how I needed to deal with sending back the broken item and getting me the new item. I expressed this at the local Verizon store as well thanking them. They said it was all insurance company that took care of it but they were glad.

Replacing my phone was much easier - and quicker - than I thought. The only problem was they left off the Unit number for my address but UPS notified me about that problem. They read the address back but I didn't notice the omission.

I am very thankful for having Asurion coverage on my phone. Three days after I reported the screen on my phone was cracked I had a new phone in my hands. The assisting representative was courteous, professional and helpful. Thanks again Asurion for making the process of phone replacement seamless.

Very pleased with how quick your service was. We received the new phone in less than 24 hours. Thank you! The women on the phone couldn't have been nicer! I just wish the iPhones didn't break so easily because I'm not a fan of cases ugh!!

It was very easy to place the claim on the damaged phone. The claim was approved within a couple of hours and a new phone was sent out. We received it the next day. Happy with the experience, I am so happy we took insurance on the smart phone! It is well worth the money.

Customer service was great! When I called, the representative was understanding and indicated that a new phone was in stock and would be sent out right away. I received my replacement phone within 48 hours. I would recommend this service to anyone with a smart phone.

I recently had a problem with my Macbook Pro. My keyboard stopped working. I filed a claim and sent it in. They had it 2 weeks and sent it back with the same problem. I sent it back in and they had it a month. The keyboard works now but something is loose inside and is banging around. This is my work computer, every second that they neglect customers like me, we lose money. This is the second time this company has displayed their epic uselessness with different products. Not worth it. It is cheaper and faster to just cut your losses and buy a new one or pay a monkey to fix it with better results.

I lost my phone during the week and I called Asurion at the end of the day. They were great to work with and they said my phone would be there the next day. I live in a rural area where to us next day means two or three days. However, Asurion had it there the next day to our great surprise. Thank you Asurion.

100% satisfied with Asurion's service in dealing with my last insurance claim! Claim was filed and within 24 hours, I had my new phone delivered! Very satisfied with my experience and will definitely recommend Asurion to friends and family! Thank you for making my experience as easy as possible and for doing it in a timely manner!

The service was good in that the new phone arrived without delay but the fees -charging 200$ for new device as well as the monthly charge is a little on the high side and would be 5 stars if either the monthly fee was less or the replacement Fee was less.

No complaints with my service... Took care of all my needs quickly, professionally and was very friendly to me. Was very pleased with how my situation was handled. Love the chat function. Would definitely recommend Asurion to family and friends... Thank you very much.

Broke my mobile phone and was replaced within 48 hours. Customer representative explained the instructions to send back the old phone and was very courteous and helpful. I was able to use my phone for the short time it took to replace it.

The phone had been stolen. The replacement phone arrived promptly. Included was an extra case to store the phone. It was not the type of case that protects the phone during use. I had to buy a new case and a new 32 gig SD card. The new phone is unfortunately ultra touch sensitive, making it hard to move icons on the screen without opening the apps.

Quick service with only minor issues. One issue is the massive increase in replacement cost; I realize that the cost of iPhones has gone up, but $200 is pricey. The other issue is that it was my kid's phone and she's in college with a specific mail-room address; you don't ship to mail-rooms, regardless of how specific the address is; as a result, I had to have it delivered to me and transshipped to her instead of going directly to her which meant a 2-day delay in her getting it, not to mention the extra cost to do so. I should have been given an option to have it sent to her address instead of it being automatically rejected. Since I have had multiple items shipped directly to her from eBay sellers (including one from China!) that reached her without problem, her address is not an issue and the decision should have been mine.

Device arrived on time and I sent mine back the same 24 hours. It was a very smooth transaction. From the time I filed the claim to the time I received my replacement was very very quick. This is my second claim on another device. I would highly recommend to anyone.

My replacement phone did not come when I expected. Apparently I did not complete the application online correctly. I thought I did all the steps but payment did not show when I called back. So don't know what went wrong. All good now. Happy customer!

The process was easy. I received my phone in 24 hrs. Customer service was kind and knew what she was doing. I was satisfied. I paid 150 a reasonable fee. I sent back my old phone. They processed it quick.

I called and within 24 hours I had a brand new phone. The customer service was awesome and the claim was easily processed online. The website was convenient and user friendly. It was also wonderful the return envelope was enclosed and all I had to do was place the broken phone in there and put it in the mail.

Great job, no hassle. Everything was handled quickly and with no problems. Professional staff answering the phones to help with my issue. We received the replacement phone the next day after the claim was approved. Thanks again for your help.

I needed to replace just my phone from Verizon. Since I had insurance I called Asurion to explain I did not need a battery nor a SIM card nor a charger, just the phone since the camera lens was cracked. They told me I couldn't do that. I asked why. I am a retired teacher and on a fixed income. I can't understand why I needed to get the extra equipment. It would just be a waste that I would have to recycle. There was no real explanation except that was the model of the phone and it cost $149.00 for replacement. I am also paying monthly insurance premiums. I really don't see the need to do what they do. That is my complaint!

Asurion was very quick and responsive when I needed it the most. The price of the replacement phone was fair also. Navigating on the website was user-friendly and easy. I will continue to keep Asurion because there was hardly any wait time and easy to work with.

My experience with Asurion has always be successful. I always just complete my online claims. Once it is approved my items are shipped immediately to me without any problems. The customer service reps are professional and pleasure. I would recommend all who have for insurance. They are the very best out there.

I received my replacement iPhone exactly when they said I would. The woman that helped with getting the replacement iPhone was pleasant, efficient, and thorough. I don't know what more I could have asked for. I felt reassured. My Verizon office loaded all of my apps from my original phone and things were back to normal.

Fast and excellent service. I got my new brand device the next day. Very pleased. Easy online claim web. No delays. I would recommend Asurion to my friends for sure. Verizon and Asurion are the best decision I have taken about my cell service and insurance!!!

They took care of my insurance claim for the broken screen on my daughter's phone. They replaced it very quickly. It was shipped the next day. My daughter was so happy to have it so fast. It was a very nice experience. I recommend using Asurion.

I would like to take the time to thank the team for the great work they done making sure my replacement phone got sent to me safety and in a very timely manner. Thank the team for making sure to get correct information about my phone and address. Thanks.

I received the replacement iphone the very next day. Everything was just as the Verizon salesperson said it would be. I would recommend Asurion to others who need to stay connected to business clients. My business needs were not interrupted due to prompt response. Thank you Asurion.

I lost my phone. I asked if I could get a new protection sleeve without paying full price. Customer service representative was understanding and offered to send me a new protection sleeve even though this reason is not covered under warranty! Much appreciated. Customer service via email was outstanding.

I have mixed feeling concerning my experience. Around Christmas time the constant overheating of my battery led to the back panel lifting. When I went to Verizon I was told that I could replace the phone for $129. Given that I planned to replace it with the Samsung S8, I held off. In a month the bad had lifted to such a degree that it had to be replaced. The cost of $199 to replace a phone that wasn't worth that amount was ridiculous. As for the process, it was quick and easy. I just felt that the copayment was much too high.

Everyone was very helpful and got us a replacement phone quickly. We use the phone for our business and it would not charge at all. We received the new one and it works well, have had no problems with it. The girl at the local store was very helpful in getting us a new phone and helping out with the phone claim for the other phone.

On my first call the customer service representative could not tell me what replacement device I was being given. She gave me a part number that was not searchable on the internet (I assume it's an internal part number). She then told me to go to the website to view the replacement but she could not provide a specific web page nor have I been able to find any place on the website that shows any device information. I ultimately hung up and tried again.

It took 3 times but finally got a lady that was very helpful. Quick service once I found someone that would listen. Too expensive of a deductible when you consider the monthly coverage fees paid for the last 2 years added to that deductible. Verizon and Asurion need to know what services are provided for under each other.

The quickest no hassle Phone replacement experience. Didn't even take 5 minutes. I love this insurance. I don't know what anyone would do without it. Thank you so much Asurion. You are a true life saver. Our whole company uses it save us thousands a year. And I gladly would recommend to any and everybody to use it.

Shipped extremely fast and was easy to set up and get connected again after losing my other iPhone 7. Overall I am very happy and was surprised how easy you are to work with! I will certainly recommend this company to any friend seeking insurance or debating on whether or not to carry insurance.

A tablet was stolen from my hotel room in Vegas, then after returning from Europe a few months later - Asurion took my call and verified my account. A new table was shipped that night and arrived the next day. Well above and beyond my expectations!!!

I recently had my phone stolen. I have been paying the monthly insurance fee. Asurion charged me an additional $200 to replace my phone. I received a refurbished phone with a cheap store bought charger. My phone was recovered and they refused to reimburse me and demanded the stolen phone be sent to them. I think they are a rip off to customers who trust them to help.

I have had to redeem my insurance three times in the past six months. Asurion is wonderful! They have the best customer service I have ever worked with. All it takes is a quick phone call, and your phone/ lifeline is back in your hands. I will always carry this insurance. Crazy not to...

Very clear in how the process works. I give a 5 out of 5-star rating. I filed a claim for my son's phone. Everything was completed as promised. The very next weekend my husband lost his phone - exactly the same excellent service and experience. Professional and fast!

Lady I spoke with was great. Phone came so fast. Switching phones was easy. My replacement phones screen doesn't always work. Screen blacks out and I can't hang up phone calls. Or I won't be able to select apps on my phone but I was just happy to have a replacement.

The whole process was very easy, customer service helpful, and follow-up was great! I was guided each step of the way and given clear information. Thank you for your help and for getting the phone out to me so quickly.

By the time the phone arrived my old phone had dried out from falling in the toilet but I followed directions and sent my old phone out since it got here so quickly. If I wouldn't have waited I would've just kept my original phone but it did go for a swim in the toilet.

The service was fast but the recondition phone some things don't work. Like my S Health doesn't count my steps. Other than that the phone works fine. It would have been cheaper to have the old phone fix. Cost one hundred dollars to repair the old phone.

My phone got wet, so I had to put in a claim. The entire claim process and return of the phone and delivery of the new phone was excellent. I think everyone should get insurance for their phones. It is great to have a service that delivers a new phone when something bad happens. Thanks!

A claim was filed to replace our phone and it was received within 2 days. Very happy with the speed of processing the claim and the service. The replacement phone is working as expected and very happy with the results.

It is always so quick and easy to replace a phone through Asurion. It is always appreciated that they overnight the phone so that you can be back on track quickly. Room for improvement exists with their underwriter process. If there is a case that needs review by their underwriter, they get a little scattered. I have had an experience with this with Asurion. It took 5 days to get a phone because it was clear that the left hand didn't know what the right hand was doing. Aside from that experience, all my other encounters have been great.

I dropped and damaged the phone getting out of my car. I rely heavily on the phone and needed to replace it quickly. Asurion made that process so very quick and easy! I would tell anyone to protect their phone with Asurion. Thanks!

I would definitely recommend Asurion to all of my friends and family. I had a great experience. The product was sent to me the next day and the customer service was outstanding. I would definitely call them again in the future. No questions asked.

I filed a claim and received my phone the next day, I was in no rush as my phone is still working so a wait wouldn't bother me. I opened the phone to see a third party charger, I was told by a Verizon representative to never use a charger that was not the same brand as your phone as it could potentially create charging issues down the road. I spoke with a representative at Asurion who told me that because of my charger worries that they could send me a brand new phone to ensure the proper charger. I unfortunately didn't have the serial number of the phone when I spoke to the representative (I had to receive a call back that took like 40 mins to get and had to leave home real quick). The representative said she was going to notate my account with our discussion and to call back when I had the phone.

Lost tablet - Eventually found after I received replacement and then per instructions sent the found one directly back to company. Thank you for the great service. Thank You, Thank You, Thank You!!!

My husband received his new phone the next day. The Verizon clerk said it may take 3. The 2 people I spoke to at Asurion were very helpful & courteous. I would recommend your company to others. I have also used Asurion in the past for replacements other than a phone & was very satisfied also. Thank you.

Awesome that I was able to put in a claim at 11pm and have my new phone at 3 pm the next day. Not awesome that the deductible is the same whether you have a 3 year old iPhone or brand new iPhone.

I was happy with the quickness of the claim but disappointed that it cost $150 for a different phone. I was also disappointed that no one would help change over the information from the old phone to the new one.

Phone battery enlarged, Asurion replaced unfortunately not with the same phone but one comparable. My only concern is the replacement was an old version. The phone could no longer be used and required that I send it in. The new phone has proven useful but would expect to get a better quality.

The process was surprisingly very easy and straight forward. No hidden agenda, everything they promise they deliver on. Very happy with my entire experience and it helps me rest easy now knowing if something happens I can have a new phone next day! Thanks Asurion!

The customer service representative was great and was able to answer any and all questions that I may have, was understanding if I was needing a few days to get the money so I could replace my daughter's phone. I am thankful for all help.

Having damaged my phone on Friday, making the claim on Saturday and receiving a replacement by Monday was amazing service that is quite rare. The assistance I had on the phone with your representative was very helpful, friendly, and professional. However, I was unable to recover a vast majority of my files on the damaged phone I had to send in before I could find a way to retrieve them. Many photos, videos, etc. of great memories were sadly never recovered from the device. The only policy I had an issue with was having a short limited time to try and get files off of my damaged device, and if the device was not sent and received within the allotted time I would be charged a substantial sum I couldn't cover at the time. Other than that the customer service was exceptional.

Very pleased with how speedy and professionally our claim was handled! Would definitely recommend using Asurion to cover any phone needs. Thanks for the fast response. Claim process is simple, no issues. Will be using again for all our phone insurance needs.

The claim went well, got my device quickly. Even sent reminders of things I can do to make sure my claim wasn't voided out. I am grateful cause I was without a phone for a week and a half before submitting my claim.

Process was easy and fast. Received my replacement phone the very next day. Thank you. My phone was in new condition and the exact same make and model that was stolen. I would have liked for all the accessories that I had originally purchased with the phone to have been included on the claim as well but I was still satisfied (the 50.00 screen protector and the case for the phone).

I loved the people I talked to over the phone! They were friendly, they worked with me! It was not a problem and all! I would highly recommend to anyone!! Super fast service. I wasn't without a phone very long and when I thought I turned it off but I didn't and they worked with me and we got it done! Thank you.

Overall, it was a very positive experience. The only glitch was telling the Asurion rep which day I would like my replacement phone delivered on, having her verbally confirm that day as the delivery day, but then have UPS have a different date for the delivery. No Bueno! But, it worked out and I am happy with the overall service.

The process was easy. The replacement phone (iPhone 5) came quickly and is beautiful, like new, without a scratch. However, the phone is refurbished and not new and the touch screen is not as responsive as my original phone that had a cracked screen.

After dropping the cellphone (Samsung Note 5) and couldn't get it to come on I was not happy, but I remembered that I had insurance. It was very easy to put the claim in on the internet. The replacement phone was delivered promptly in 2 days. Thank you for your fast and easy service.

Receive help to be able to turn off "find my phone" online, in a phone that was not download such app! We didn't know how to do it until a technician from Asurion helped us. Thank you! Plus we didn't want to be charge any extra money when we were trying to do what we were told!

Very easy website to maneuver. Didn't have to call and speak to anyone with problems. Delivery was quite timely. I would use this company again with no worries. Return was a snap...really enjoy the fact that a tracking number was included so I know exactly when my return was received. Thanks again!

Customer service was helpful and nice. I received my phone replacement next day after making claim. I was able to get my phone and also activated within 24 hours of claim. I would recommend Asurion to other customers for insurance claim assistance.

My phone was dropped and the screen was broken. I called to make a claim and had a new phone the next day. They did not have my exact phone in stock, so they replaced it with an even better one. The customer service representative was friendly and very helpful. I am very pleased. Thank you!

My phone was broken beyond repair, but because I had the right kind of insurance, it was replaced without question -- pain-free and very quickly! The forms were easy, but I had to call with a question, and the service representative I spoke with on the phone was very professional, and helped me even more.

I have two teenagers, both responsible. It just so happens that they both shattered their screens around the same time. I replaced one and had to replace the other right away. Asurion was so easy to use and got them the very next day. Best thing ever when the phones are connected to their ears!

Happy overall. Getting my replacement phone was pretty easy. The only complaint I have is that I tried to follow the instructions in the box to activate it myself, but it didn't work. I still had to go to my cell provider. Even the gentleman that helped me at the store said they have to make the switch of my info. Not sure why those instructions were included.

I was very pleased with the promptness in receiving my product replacement. It's good to know that the insurance you pay for monthly actually is worth it especially when the company responds so quickly to your request. I would recommend to a friend.

Very impressed with the help I received. The staff at Verizon were wonderful with helping me with this process. Thank you. I could not have done this without help. I did not realize phones could be stolen right out from under you, with being right there.

I broke the glass on my I-phone 6 and could no longer use it. I simply contacted Asurion and filed my claim; very easy process. Within two days I received a new replacement phone with full instructions on set and return of the broken phone. I dreaded the entire process, but it turned out to be a very positive experience. Thanks to Asurion for the tremendous service.

Ordering a replacement phone and receiving it was terrific! I was disappointed in the quality of the phone. The area around the top ear speaker was dusty and that floating silver bar that is across the top of the phone is very loose. Also, friends and family tell me that they cannot hear me as well as my other phone. When I have this phone on speaker, it is not as loud as my previous phone. Thanks for listening.

Asurion has some of the best customer service I've ever received. It is truly a pleasure working with the people. The replacement phone however was disappointing. In the past I've had replacement phones and I'm sure that they were refurbished units but you could not tell. These new refurbished units are modified from the original iPhone state with alternate branding and marks that change the carefully designed aesthetic of the iPhone. When I pay insurance to replace a product I would expect that the replacement would be identical to the item being replaced. These replacements are not.

I absolutely could not have asked for a smoother experience. There was nothing you could have done any better, and I thank you. My son was waiting for calls from prospective employers when a ceiling fan literally fell from the ceiling onto his phone. You did not hesitate to send him another one.

Fast delivery of replacement phone. Claim form was easy to fill out. Though, I was not so thrilled about the $100 deductible. Please consider it prorating it for different types of phones. Also, I appreciate receiving reminders to mail the the broken phone.

Smooth and easy process. The agents were friendly and eager to answer all my questions. I'm really happy with the service I received. I would recommend Asurion to anyone. Definitely worth the extra money because you get protection. Thank you for all your help.

Great customer service and speedy return! I would recommend to family and friends! I like that customer service kept reminding about sending damage device back because I would forget but now it is finally sent off. Thanks again for everything.

Though I received my replacement phone quickly, filing my claim online was difficult... Your site kept kicking me out and I had to restart a few times... Also I'm not sure if I received the actual charger that goes to my phone. Every time I plug it in a message pops up to plug in the charger that comes with the phone for faster charging... (The one I received charges slow and phone depletes quickly.)

The experience was super fast and easy. It was the easiest cellphone insurance claim I've ever had to do! I received my phone within 24 hours after I made my claim. And I had my phone all switched over as soon as I got it all charged up. I do wish I could have just fixed the broken screen on my other iPhone 7.

Everything was great and got my phone the next day. I went online and did the form submitted it and received the phone. I'm glad it was a very easy process. I'm glad I took the insurance out when I bought the phone. Thanks.

Very very impressed. Claim was easy to complete and the persons I spoke to were very nice and helpful. Got the replacement phone for the lost phone within 24-36 hours. Very happy with the service I received. I appreciate how easy it was to deal with this loss and replacement.

The process was easy and my damaged iPhone replaced within 2 days. The instructions were easy to follow and a return mailer was provided for the damaged device. Excellent service. I'm happy that my phone insurance policy was placed through Asurion. Thank you.

The customer service was pristine. The follow through from placing the claim to receiving the required mailing items to the timeliness of being replaced was the absolute easiest transaction I have EVER had to do! Thank you for working FOR THE CUSTOMER!

I was very happy with the fast service you provided. I had my phone up and working in 24 hours. Very happy to be protected by your service. I will be sure to recommend to family and friends so they can have the same fast level of service.

Wonderful customer service, very satisfied with your customer service. I would recommended your service to my Friends. I do wish that the price of a new phone that has insurance... would be cheaper than 150.00.

Having coverage on your phone is not as good as it should have been. I am happy with my phone but found a little expensive on the replacement but again the service was awesome, just pricey and this rating is off the wall.

It's very hard to find a company that stands behind their commitment for great customer service. Unfortunately, I've had to use your service on more than one occasion. But, I've never had any problems with any of them. Thank you for caring!

Thank you for being fast and efficient! I got my replacement phone on time with no issues! It was here when you said it would be with no problems! I love having Asurion as my phone insurance! Thank you!

Couldn't be happier with the ridiculously easy process and super quick turnaround on replacing a broken phone. From being able to use a fully online system to the quick two day delivery of my replacement phone, I'm very grateful for having Asurion coverage on my devices.

This was a rather easy process. The person who took my claim was very nice, good customer service and the shipping was fast. I'm glad I had this insurance policy because without it I'd be out about $1,000. I'd recommend this to everyone because it's absolutely worth it.

As long as you don't try and charge me $500.00 if the Find iPhone was on! My iPhone 6S Plus wouldn't power on and the cloud service was not available each time I tried! As far as the transaction it went very easy and professional on the phone service was given!

The only issue I have with the phone I was sent is that when making calls the person on the other end cannot hear me clearly. They always say it sounds like I am underwater and muffled sounding. Other than that I am pleased with the phone I was sent.

My daughter's iPhone was stolen at school. When it was obvious we weren't getting it back, we filed a claim. Asurion sent us a replacement phone right away. The problem was that the phone didn't work. At all. So we returned it again and we're sent another replacement. This one has worked perfectly and we only had to wait an extra day.

Nick dropped his IPhone and cracked it. I placed a call to customer service to make the claim and the new phone arrived within 48 hours. Customer service is perfect! I appreciate the urgency with which the claim was processed. Thank you.

Great service... Phone was lost/stolen while my son was out on the town. He didn't notice it missing until he got home. Tried to find it but to no avail. Contacted Asurion and initiated replacement actions. Phone arrived next day. Wow!!!

My experience with the failure of my 1-1/2 year old iPhone and Asurion is a mixed bag. What went extremely well: Online process of requesting a replacement phone. Delivery of the replacement phone(s) the next morning. Activating the new phone(s). Ease of returning defective phone. Unfortunately, I had to repeat the above process three times. The first replacement worked for about a week, and then the screen began to freeze up and sometimes even rebooting the phone would not fix the problem. Second phone didn't work at all.

The lady that helped me was patient, polite and very thorough. She walked me through the entire process. She even called me back to make sure everything was going well with my phone. I told her I was not familiar with android phones and not too savvy with technology. She took her time and was not impatient but very professional. Kudos to her!

Losing a phone can be a horrible experience! I use mine not only for my businesses but to keep in touch with my daughter at college. So I was at a huge loss when my phone came up missing! I got online and immediately reported it. The next day I went back online and filed the insurance claim. That was on a Sunday. I had my NEW phone in my hands on Monday at 2:30 pm! The package had easy to read instructions on how to set it up and what to do next! Love the experience!!!

We were very happy with your quick response and easy to read instructions for our recent phone replacement. Your customer service people were very helpful as well. The only thing we would suggest is that you notify us when you have received our damaged return. Thank you.

Very satisfied with this company. Thank you so much for send me the cellphone in short time, because I'm really needy his phone. I have two babies and I'm can't have phone at home and when they say sending to me in very short time I'm really thankful for that and I have this number with my babies' doctors.

Process needs to be a little better. My phone was no longer available and it took two phone calls to get an agent who understood that the phone was a waterproof/resistant phone and what you had for replacement "in like kind".

We were very pleased with the easy online process to report a stolen phone and the replacement process. We received the replacement phone in two day! Great service.

I was very satisfied with the replacement of my iPhone. The Asurion representative was very helpful and explained everything I needed to do. She said I would have a new phone the very next day, but it actually took 5 days.

Overall my experience was to my satisfaction and my only complaint was that I did not receive confirmation that the damaged phone was receive at your facility. I contacted a service rep to be sure that it had arrived and I would not have any additional charges to my account. Everything prior was handled very well and appreciate the ease to have the replacement sent to us so quickly.

I'm amazed how quickly phone is replaced. Asked a friend how to deal and referred us to Asurion. I didn't realize I have it under Asurion all along! Stolen Friday, arrived Monday! Impressed with their service. This gave us a peace of mind!!!

My cell phone was stolen from my car and when I called Asurion they replaced my cell phone within 24 HRS! To me that was very important because I depend on my phone for work and daily living. Think I would definitely recommend Asurion to all my friends.

Asurion provided friendly and prompt attention to my phone replacement claim. They were extremely helpful and efficient. They provided a timeline for when the new phone would be delivered and also provided a prepaid return postage option. I appreciate the professional service provided.

Job well done. My son's phone was replaced quickly and works wonderfully! Great customer service. Couldn't have asked for anything better. If I ever have any issues with any of the phones on our account I know that it will be fixed and replaced promptly and with a smile.

Phone came next day. No problems. Exact phone that was stolen. Would recommend to everyone. Monthly cost very reasonable. Easy to file claim online. Easy to follow directions. Very helpful in all areas. Replacement fee upfront. Wish all insurance claims were this fast and easy!

I was most impressed with the patience and understanding that each agent showed with me during the process. I would definitely recommend using Asurion. The claim process was a bit difficult but I felt like I was given lots of support to get through the steps.

I dropped my iPhone and shattered the glass. I went to Verizon who confirmed my insurance and provided the web contact info. From there Asurion sent a new phone and packaging to return my new phone. All in a few days.

Once I got someone on the phone, the process was easy. The operator asked me a few questions and I was done. I will say, I am not an iPhone fan and once my son's replacement phone arrived, that's when the headache began. Only iPhone could help us unlock the phone, Verizon customer support cannot help with iPhone products. There is a HUGE difference in customer support assistance which just reinstates why I am not a fan of iPhone. I have only had to use Asurion a couple of times and I have never ran into any problems. (I just wanted to share my iPhone replacement experience.)

Easy quick initial online process from start of process to finished payment. The phone was also a respectable, above/below market value price. The shipment was fast and came within two days. The box also had clear instructions to send back old phone.

I'm so grateful that your company exists. Every time our family has been unfortunate enough to go through a broken phone or a stolen phone, your company has always been very quick to send out a replacement, definitely a five star service!!

My recent interaction with Asurion was a 5 star experience. From the initial contact to the receipt of my replacement product, the company was courteous, professional and helpful. They helped me through the process and I received my new product very quickly. I would highly recommend Asurion to friends and family and will personally use their products in the future.

We were beyond happy with the efficiency and speed that our family phones were sent to us. We were in a bad way, having the phones all stolen out of our car at a funeral! Thanks you so much for your assistance!

Easy online application, fast delivery! Hopped on website and was able to get online and fill out forms, they took AMEX and paid deductible with ease! Also was able to track package and delivered just on time! Phone was easy to set up and restart. All pieces included.

I had my car broken into, and my phone stolen along with my wallet. Thank goodness we had insurance on the phone (Moto z force)!!! I ordered the phone on Friday morning around 12 am. The replacement came the Saturday after!!! Thank you so much!

I called Asurion Friday night to have my son's phone replaced (it stopped working unexpectedly) and the new phone was delivered Saturday morning, much to my surprise. My son was very happy to have his phone back so quickly and was able to get it set up quickly.

Getting the cell replacement was easy. However, once my old new cell was ready to go it started warming up right away. It is very frustrating and scary. I'm trying it a few days to see if it is tolerable to use or not. Thank you for all of your help.

I appreciate Asurion for having great staff that help me through my struggle with phones. Your staff is very helpful. Thank you. I am very happy with having this Asurion insurance for my phone. Paying Asurion for insurance on my phone is worth it.

Called Asurion because my husband had lost his phone and they no longer carried the phone that he had so it was replaced without any problems with a more up to date phone. We received the phone the next day and was really pleased with how quickly we got the new phone.

Slow on return email to let me know that device was received and was good condition. And I was not liable for any damages during the shipping process and the phone was unlocked and able to be accepted by you all. Other than that it was great service.

I have had the greatest experience with this company on two occasions. Thank you. I will continue to tell others about my experience. Asurion is a great company to go with. Having insurance with my phones has helped me to save on getting a new phone with less money. Awesome.

Representative was very friendly, very helpful and fast. They make sure that I had given them all the information they need as well as me giving them the information I need. Thank you! I've done a follow-up check behind receiving the phone make sure the phone was received. I have no problem with the insured. It was good to handle that situation.

This phone was replaced in just 24 hours so that was great. However the phone would not function at all when we returned it to Asurion yet they still called to say that we did not turn off the "Find my iPhone", which we did do online. I just wonder how did they know this function was on? Phone did not turn on at all and when they called I told them it was done online through iCloud. To that the rep just thanked me and ended the call?? How do they know if it's off or not when the phone would not function? How do they know that I did turn it off (which was actually done before the phone was returned)? Totally confused by the phone call.

First off, as a preface, this is quite literally the first negative review I've ever posted online about a business. I even created a Consumer Affairs account solely for this purpose, I was so frustrated. Onto the actual issue. I was trying to file a simple claim for a replacement phone, but Asurion assured that that would be infinitely more complicated that necessary. First, their automated form wouldn't accept my shipping address as valid, causing my claim to become locked and requiring the creation of a new claim in which I would ship to a different address.

When I called them they advised me that their system and website were down. It would take 20 days to analyse the TV for repair and I'd have to send it to them. IF I WOULD HAVE KNOWN THAT THIS IS A DUMB DYSFUNCTIONAL COMPANY I would have not added this "repair contract" to the Walmart purchase.

It was pretty easy to get the replacement phone. The only minor issue was I had to call and couldn't get it done on the web page. The phone my son had was not available and they had to find a comparable phone to replace it with. The lady I talked to was very nice and helpful. I did receive the phone the very next day at no charge. Overall the experience was very easy.

Yes I would recommend to a friend. You were prompt and honest and your representative was very kind and very easy to understand, and for that I'm thankful for. You solved my problem right away. I trust you with any problems I may have in the future. Thank you again for helping.

I was very pleased by the service I received. The service reps I dealt with were very polite and professional. The first replacement phone was defective but it was replaced with a phone that worked. I must say the way my claim was expedited makes me glad that I had this insurance coverage! Thanks to all.

You gave me good service and your response was fast and I received the replacement phone quicker than I expected. I do wish that you would sent a response to what charges you put on my credit card as I used my personal credit card and would like to know what the charges were so I can keep on top of what I am being billed.

Really great service. The replacement phone came the next day and was a easy set up. Were able to back up all the information to the new phone. Thank you Asurion for your service. I will continue to purchase my phone warranty for future phones thru Asurion.

You did a great job! My new replacement phone was delivered overnight and I was up and running in no time. The directions resending damaged phone back were clear and I appreciated the postage paid envelope you provided to help make the return process as easy as possible! THANK YOU!

Everything was great. The team did an outstanding job. The phone that was replaced was not in stock but it took no time for the back order. I thought it would be a long time but it was no time before they informed me it was to be delivered.

I had to replace my phone because it fell into the ocean. I had my new phone the following day. It was up and running within 24 hours. The delivery and response to my request was excellent. Very reliable. I appreciate the quick delivery.

Very convenient and fast experience. I went online and then I was able to track my phone the following day. There were options for pick up or delivery, no hassle. My phone was the exact same and customer service rep at Verizon was able to help me transfer all of my information over.

Very satisfied and was overall a great experience. I had my phone within 24 hours. Had to fill out paperwork and copy of my driver's license and after that everything was complete. It's nice knowing if something happens you will have a new phone by the next day.

I was satisfied with the overall experience. I received my device overnight -- after filing a claim and paying the deductible. In future, a deductible exemption would be fantastic. The online filing method is efficient as well. Thank you for your time!

It was easy to make a claim, had the phone the next day. Got a label to send the old one back. They made it very easy to send the old one back as fast as the new one arrived. I just wish it wasn't so expensive, but it was not as expensive as replacing it outright.

Very patient with me and had no problems with the process. The girl I dealt with was very nice and walked me through everything that I need to do. You were recommended to me and I will definitely recommend you to anyone else.

The replacement of my phone was done quickly and with minimal effort on my part. Essentially, I actually got what I was paying for. The replacement unit is working equally as well as my old unit prior to its failure.

I was very impressed with the fact that we were able to receive a replacement for my husband so quickly!!! :) I am pleased with the phone that was sent. I have not been able to send the old phone although I will try to send it this week. Thank you for your patience and support.

Dropped my phone and the screen cracked and started to bleed to where the whole screen looked like spilled ink. I put in my claim and got my phone within 2 days. I was able to activate my phone and get all my data and information back. Thank you.

Starting with the application and ending with the directions on how to re-activate my iPhone, Asurion was easy, helpful, and efficient with their work. I have 0 complaints and I thank Asurion for doing the job perfectly. I don't know what I would have done without Asurion.

Asurion has been easy to work with when broken or lost phones needed to be replaced. Their quick turnaround with replacement phones is truly appreciated. You never want to use insurance policies of any kind, but it is reassuring when they work as advertised.

Very quick response to my claim. Smooth and easy transaction! I'm so happy I insured my iPhone with Asurion! I don't think I would ever not have this insurance on my phone. They made the process very easy to understand.