Asurion Reviews

The service was great. We got the replacement tablet the next day, and were able to return the cracked merchandise promptly. I was very pleased with the service, and will use it again as needed. Don't know what else to say, but it says I need to write more, definitely do not like this part of the survey.

Easy, no worries, worth it! The situation of your phone being 'down' is already taxing, but with Asurion, it isn't long before all is good again! Definitely worth the investment. The process was clear and easy to follow. It was also very quick!

I lost my iPhone7, which is always stressful. I was impressed, the process to report it was very simple and it was replaced very quickly! I am very grateful that I purchased the insurance! It saved me $450 since I only paid my $200 deductible over the regular price of the phone.

The associate that I spoke with was nice and informative and I was satisfied with their assistance. But the phone that was sent to me already has battery issues. At around 40-30% it will shut off. I will now have to use the warranty to get another phone sent to me. The hassle of ordering and re setting up a new phone is very frustrating. I hope this cycle of events does not continue with the next phone that is sent to me.

My daughter got her phone stolen from school a month ago, and within 3 days we had a new one, without jumping through too many hoops. Thanks to Asurion Ins! I've always been a little skeptical about additional insurances, but this one really paid off... Thanks again.

Phone was broken with screen being cracked. Sent back and new one came back the next day. Did what was asked and everything went great! The phone was an iPhone 6 and after my parents have been paying insurance for over 1+ years we used it! Giving this service an A+!

My phones screen cracked. I filed my claim at 930 at night, by 11 pm I had a tracking number, by 10 am the next day I had a new phone delivered to my office. The turnaround time to get back on track was simply amazing. The claim process is super quick and user friendly.

Multiple malfunctioning refurbished phones and iCloud issues. After receiving two malfunctioning refurbished iPhone 6es, I finally received a new iPhone that works properly. However, Asurion is continuously calling and emailing me to tell me to turn Find My iPhone off and threatening to take $500 from my account. I am extremely upset by this because Find My iPhone is off and none of my old devices are linked to my account. It is frustrating to say the least.

I was driving the Groomer when I stood on the track taking pictures of the Trail. After I did slid phone into coat pocket. I thought it was gone under the drag. Called Asurion. Had phone by noon next day. Thank you.

My experience was absolutely great. I was provided with quick and easily understandable instructions. Asurion was able to fulfill my claim very quickly. Would recommend using the service to anyone. Well worth it every penny that is invested into it.

The iPhone I got is slow and I can tell it's been refurbished. I want to return it to you and add more money and get a brand new phone. It's got too many flaws to list. The map is always on, the Bluetooth doesn't always work in my car, the volume is too low, and I can't do three way calls

The phone could not be repaired because Samsung does not provide needed parts. Asurion was very helpful in providing a replacement phone, a Samsung 5. The seating broke when SIM card was removed when troubleshooting with Verizon's Tech Coach. A representative at a Verizon store sent me to a phone repair shop to have it repaired. The repairman said the Samsung 3 could not be repaired because Samsung used very flimsy, delicate materials in the manufacture of the product and did not provide parts to repair. Thank you.

I am happy to have a new phone, the only drawback was that I was not able to save anything from my old phone. Thank you very much for a fast replacement. I received my phone in a satisfactory time, and was pleased to have a new charger and cable. Hope you have a wonderful day.

The phone I had only had ear piece speaker problems. The phone I received apparently had more serious issues. Screen lighting gets brighter by itself. And one other time my screen went dark and I couldn't get it to come back on. So I just laid the phone down and left it for awhile. It finally came back on. I should have just had my ear piece speaker repaired and kept my phone.

My son broke his phone while overseas. Employee did not understand that I could not answer how. The Supervisor I explained things to understood because she went through a similar situation. She made it happen and I thank her for helping.

Service was okay. Customer pay insurance every month. When phone is not working customers should not receive a refurbished phone. Deductible is hundred and forty nine dollars. Place a phone order four weeks ago. Phone were defeated. Representative was try her best to assist with the first refurbished phone. Mail it back. Hope not to have any problem.

We ordered our replacement phone through Asurion. It was very easy to do. We got the exact same phone as before. Our phone was stolen from a locked storage area. After we placed the order we received it in about two days and I was able to have it sent to my place of employment to feel secure of getting the phone.

My phone shattered only days before I was set to have my second child. They assisted me in getting my new phone delivered a day after my original phone broke then helped me in setting up the new phone before my son got here! Absolutely kind and helpful for the whole process.

Sales associate did "promise" overnight delivery but it did take two days. Was happy to get it though! Would have been better if an email was sent giving the tracking number and that way could see where it was. Thank you!

Completing the claim for my stolen phone was super easy and my replacement was at my house the next day. Did the entire process online! Great option especially for the weekend when you aren't open. My phone was stolen over a weekend and when I went to my service provider they had told me I had to wait until Monday to do anything with insurance because you aren't open on the weekend. However, I grabbed your flyer they had at the store and saw the website which was very helpfully cut out the waiting time! Thanks a bunch.

I appreciate the reminder calls to send back the damaged phone so that I would it get charged! The customer agent was very nice and polite and said she would call back if she doesn't receive the phone in a few days and she reminded me to keep the receipt.

The trouble I had was mainly due to Apple, not to Asurion. Otherwise I would have ranked you 5. I have used Asurion many times and most times no problems. This phone was for my daughter. I don't like iPhones. I like my Moto Android.

The replacement for my water damaged phone was very efficient. Although the phone was back ordered it only took a week for the replacement of my iPhone SE. The instructions were very easy to follow and the return process was very easy with the postal mailer.

When trying to file my claim, I got very confused and took me about 3 or 4 tries before I eventually went up to the Verizon store. Finally, they helped me as much as they could. After three or four days I finally got the claim filed. It was about a two or three-week process.

My phone fell into the pool and was replaced immediately! Great service!! The staff really helped me and I was surprised to get a new phone the next day! Great service! Great help throughout the entire disaster! Being without a phone is a new experience! The insurance company helped me through the entire process of getting through all the paperwork!! Thank you for all your help!!

Although I wanted a new phone instead of a refurbished one it still is better than my totally cracked phone and I was surprised how fast I got it like it was next air mail. When the other work and I got home and there it was. So very happy. Thanks. A million stars to you if I could rate that.

Very easy to use service. Fast, speedy, shipping process. Easy to follow guide on what to do next. Phone arrived just as expected. Tracking number emailed immediately. Directions send via email. Directions also sent in the box. I have used this service before and am very satisfied.

Asurion made it very easy to get my son's phone replaced. He had an accident where the phone fell out of his pocket into my mop bucket. The fee I paid to replace his phone was minimal compared to the cost of purchasing the phone from Apple.

I recently turned in a claim for a broken screen on my Samsung tablet. A replacement tablet was sent to me within 24 hrs. The claim was handled in a professional manner and I continue to carry Asurion insurance on my tablet and cell phones.

My daughter dropped her iPhone 6 and obliterated her screen. We contacted Asurion and had her phone replacement the next day. We never had to even go to the store, since the claim was submitted online and the phone came to our door. We were very pleased with our service.

I had damage to my phone and I got same phone replacement. Initially they sent Galaxy S6, which is smaller screen size than Note 5. I requested same phone replacement and they honored my request. I hoped I would get one of the new model phones, but it was not in their inventory.

The service was great, the phone arrived on time. But the phone does not work properly. The GPS does not work and it has a hard time connecting to WiFi. It is frustrating that the GPS does not work. Thanks.

Trustable and fast resolving issues. I am very happy with their interest in solving my issue. The device to replace my stolen one was in a very good condition. I will say "new" condition. I definitely will recommend Asurion to my friends and family members. Their representatives are very kind and supportive. Thank you so very much.

I am very happy with your prompt service. The 24 overnight was very important to me so I would recommend your services to friends and family. I received a new phone the next day with everything in the box. So I would believe it was a new phone and not refurbished. Thank you for your prompt response.

I am very disappointed as I was sold on the fact that I was paying this insurance and the big deductible to get a "brand new" replacement phone only to receive a refurbished replacement. Also there is a air bubble between the glass and phone which started separating within days of receiving it, so I would like a new actual new phone that I paid for. Not a refurbishment which is already having issues. Please call me at **.

This experience was very easy and much quicker than expected. I am very pleased with the service. Thank you for making this process a very pleasant one. I wish all companies had their act together like Asurion. Again, thank you.

I found the process to replace my lost phone easy. The customer service was very helpful once I received the phone and assisted with getting the phone turned on. Once I found my old phone easy to return. Only criticism is that you need to tell people to take SIM card out and place into the original phone of found.

The replacement of my wife's broken Note 5 went very well. The replacement shipping took two days because I couldn't get the request in until in the afternoon. We are very happy with the S7 edge unit which was the replacement since the Note 5 is not being produced.

The first replacement phone I got because of my cracked screen, the maps and the Bluetooth weren't working properly so they had to send me another phone. So far the second phone has been working fine. It was just a process to keep transferring all of my things to the phone then having to erase, mail, and repeat. Phones should be checked more carefully to make sure all settings are working up to par.

My first ever damaged phone so I was leery of how to get it fixed. Asurion instructions online were very detailed and clear. The process of sending damaged phone back was super easy and the replacement phone came as promised the next day!! Wonderful service... Really appreciate it.

My phone was not holding a charge. A replacement was sent to me in very short order. I am very satisfied in the way the situation was resolved. I appreciate the quick turnaround time and the way in which it was handled. Filing a claim was very easy.

I needed a phone and tried to use Asurion online. According to the online automated woman. I was so frustrated with her until I hung up. I went into a Verizon store and was able to talk to a human. He helped me and called Asurion and I spoke to a human. Once I explained my dilemma about my phone she helped me and I received my phone in a couple of days, I think. I know it was fast. Thanks.

Phone was damaged and replaced within 24 hours. Never anticipated that the process would be so easy to complete. Verizon representative was very helpful and friendly during the whole process. Wish we knew that it would be so simple when the phone was damaged. Great service.

My son's phone was boot looping so it was essentially broken. I contacted Cellular Services and they directed us where we needed to be. Asurion was a blessing and my son had his new phone within 24 hours. Two weeks later his phone was stolen and again he had a new one within 24 hours. If you don't believe things can't go wrong or the insurance is too high then try to replace it on your own. Asurion is the best thing to happen for me and my family.

I've been waiting for 3 weeks for my replacement phone. It still hasn't come. I was told the wait was 5-7 business days... it's been around 20. It's very inconvenient and assuring has not been able to replace my phone within a reasonable amount of time.

They helped with my insurance process. They were accurate, quick, and friendly. They know their stuff and very personable. I would definitely recommend them to anyone that needs a replacement for their electronics. I'm glad they are the insurance company for Verizon.

I want to be honest. I am very disappointed with your service. Yes, you were quick to get me a refurbished phone! Not only did the first phone you send me not work. The second one that you sent me was nonfunctional as well. I spent 3 hrs on the phone trying to resolve this before finally calling Verizon and getting a phone from them. I am waiting to see how you will resolve this?

It took me a couple of time to get things situated with my phone replacement, I should of stayed with my original type of phone. I had the Note 5, and ended up switching to the S6 edge plus. The Note 5 time me is the better phone. If I have any more problems I won't hesitate to contact Asurion to get things resolved one. Thank you.

Fast, easy. I was able to be back online with my phone within 24 hours of starting my claim. I need my phone for business so I was in an uncomfortable situation, this was what I needed. Phone insurance is needed in this day and age and Asurion performs!

Received my phone promptly. Communication was clear, process went relatively smooth. However, the phone is poor quality. It can't connect to WiFi, and barely gets LTE- usually I have 3G, sometimes 1x, and sometimes no service at all (in places where I normally have perfectly fine service). I can't get WiFi in my bedroom, in my apartment, the only place it will connect is directly in front of the router. Also, the alarm sometimes makes sound, sometimes doesn't.

Took too long to get my phone. Unfortunately, my claim required a signed legal form. I was not told when making the claim. I was travelling so did not have access to email without the form. Only when not delivered to hotel as promised did I chase it up. Again, since I was travelling, I could not easily download or print scan and return. I made it clear I was travelling when I made the claim, none of this was mentioned. When I managed to access the form, it basically repeated what I had already told you so it implied I was not trusted. Essentially for my 6-day trip I was without a phone for 5 days. Hardly next day. Very disappointed.

Thank you Asurion for your prompt service. My phone was accidentally driven over by a service truck. There was not much left. It was totally smashed. Asurion helped me through the process of getting everything back up and running. I had my replacement phone the next day. Thanks again, you're the best.

I loved how fast my phone was delivered. And they even gave me a charger! Thank you!!! I only got the insurance for just in case. And have never used it. Awesome work! Better than expected. You guys are the best. Wouldn't have expected such awesome service!! Great work. Would recommend to a friend.

My daughter's phone was stolen. The next day, I filed a claim online. Very pleased with the process. It was all done professionally and efficiently. The replacement phone was in perfect shape. And connecting it was effortless. Easy, peasy!

Great service! Very easy iInsurance claim process online to follow. The phone was sent out the same day we submitted the claim. We had the replacement phone the next day. We packed the damaged phone in the same box and sent back. Very easy process to follow. Thank you!

With all the security measures, phone replacement was a little trickier than necessary. My first choice was to go to a Verizon store and have them help, but all they could do was refer me online. And the clerk said it was really easy, but it wasn't as easy as he mentioned. I like having an online option, but when I take the time to go to the store for help with a real person, that real person should be able to help me. I signed up for the plan in the store, so why couldn't they help me there? That was frustrating, but it ended well, even though it took a few days.

My grandmother lost her phone and after talking to Verizon 3 times over the course of a week. It took one phone call to Asurion and the very next day she had her phone again. Greatly appreciate the service and effective timing.

Excellent response time, minimal hassle. The process of return/replacement was very efficient (in part due to the assistance of the very friendly Verizon employee). I would certainly recommend similar coverage for all similar devices. The minimal down-time was much appreciated.

They won't pay a claim for a phone that wasn't actually used on the date of claim. My son dropped his in a glass of liquid. Claim denied because he didn't receive a text or call before it happened on that day. Paid for insurance on that line for 3+ years. Not anymore. Cancelled insurance on 4 lines and will never pay it again. Total scam.

Broke my phone and was back talking and texting in 24 hours. Thanks guys. Great service. Highly recommend this service to anyone with a high dollar phone. Saved me about $700 in the end. Can't beat that at all and my replacement only cost me a $20. Thanks again.

Old phone placed in envelope and placed in mailbox and mailed back next day according to instructions. But have been receiving letters saying I'll have to pay $125 because phone hasn't arrived back to you. New phone arrived quickly, but has echo on it when calling other wireless phones. Otherwise it is good.

I called on a Saturday, and as promised, received my replacement phone on Monday. Excellent service. No hassles, received return mailer for damaged phone, at no cost to me. I would definitely recommend this coverage if you have a top of the line smartphone.

My daughter's phone was damaged beyond repair. I opened the claim 5 months prior to finishing the claim in January. It was a simple and organized process to finish up the claim. It's always been very simple for my daughter, who lives in a different state, to coordinate receiving the new phone and shipping back the damaged one.

Sent a refurbished replacement that didn't quite work right so Asurion sent an upgraded new phone with accessories immediately. All questions and concerns were handled accurately and quickly. Great service. Just wish insurance and copay wasn't quite so expensive as I am on a fixed income.

I was told that UPS would leave or make 3 attempts to deliver. After 1st attempt on a Friday, package sent to UPS store Brockton, MA which isn't on Saturday and Sunday. Had to wait until Monday to get phone.

Thanks so much, absolute life saver. Removing the Find my Iphone from the old phone was the hardest part. I hate that I was not able to retrieve any of my things from the old phone, but the new phone was delivery very quickly, which was excellent.

iPhone come in one day and I was very happy. It come with the new charger. I was kind of upset that I did not get a new set of headphones. Besides that it was very quick and I was very please with the service.

You provided me with great service. Thanks for response to my needs. I thought it would be impossible to get a phone in a short amount of time. I just want to thank you that I was able to get a phone to replace my damage one. Your service was great. I will recommend to a friend. Thanks!

Great customer service! The phone was timely mailed and received. The transition from the old phone to the new phone was easy. I went into my Verizon center and they gave great assistance with transition the information from my old phone to my new phone.

Dealing with insurance on my phone is the easiest ever. All you have to do is fill out the information online, and the next day, you get your new phone. They send you set up information for your phone and you pack up your old phone and send it back in the envelope. That easy!

I broke my screen and processed the claim as soon as possible. Got my phone within the week with great tracking and no extra charges besides the untitled deductible fee. The service was great and processing the claim was pretty self explanatory.

I had the perfect experience. The representative very helpful and understood my need for a quick replacement. In fact, I called on a Saturday and the phone arrived that Monday. That was beyond my expectations. I certainly have no complaints & wouldn't change a thing. I would definitely recommend Asurion to my friends.

The housing cracked within a month of purchase. Replacement of broken Galaxy 7 was fast and easy. Great service from Asurion and Samsung. Love the product and would recommend highly to pay for the insurance, just in case problems happen. Thank you for the effortless connection.

First time we have had to use our insurance but it was quick and easy! Receiving phone was quick and instructions were clear and understandable. Returning the broken phone was just as easy with the prepaid envelope included. I will continue to have insurance on our phones. Thank you!

You guys did a great job. I'm so glad I insured my device with Asurion. Thanks for replacing my device so fast. I would recommend you guys to my friends and family. Keep doing the great job you guys have been doing.

I dropped my phone while getting out of my car. I've dropped my phone plenty of times and never ever had a cracked screen in my life! I was distraught! I received my new phone in 2 days, brand new! Definitely a life saver! Asurion far exceeded my expectations and I am beyond pleased. Thank you for excellent service and a speedy delivery!

My devices are all insured with Asurion and I am very pleased with their service. My iPad cracked when it fell off the chair and within 1 day I received a replacement. Great service! I would recommend your service to anyone with electronic devices.

The Asurion workers were extremely helpful. Good service! I was able to get a hold of the Asurion folks via the phone and they provided help and were very kind and helpful. I recommend the phone service of Asurion. I felt they were helpful and knowledgeable.

I was so pleased with the customer service, directions and time line. It was handled very well, package arrived exactly when it was suppose to, instructions inside was spot on and the mailing back of the damaged product was a breeze, very satisfied!

This company is awesome. It was too easy filing a claim. My phone arrived the next business day. I recommend Asurion to EVERYONE! In addition, they made it easy to return the broken phone. Also the monthly cost of the insurance is both reasonable, and affordable.

Super fast and reliable. Had a great experience. I felt bad they stole my phone but knowing you have insurance helps a lot. Highly recommend having insurance because if broken or liquid damage you can get it replaced for a bit of an amount instead of paying the full value.

I can't remember what I had with y'all BUT I do remember you made it easy on me???? This is crazy. Ok you have sent me my phone screen and did it in a very timely fashion. I was very pleased in the quick time I received my iPhone screen. Thank you so much!!??

The service for my claim was excellent! We received the replacement phone with accurate instructions the very next day and had no issues with returning the defective device. Thank you for a wonderful experience. Will definitely recommend your services to friends and family!

The process was easy and the phone came the next day. Everything was as they said. The process was very easy, the website was easy to navigate, the customer service I received was very good, and I was very satisfied with what the results were.

My experience (iPhone Replacement) with Asurion was amazing one. The process was simple and the response was immediate. The customer service personnel that I talked to were very professional and courteous. The whole experience was a very pleasant one. I would recommend Asurion to friends.

Thank you, very much, for taking care of me and my phone needs the last few years. I am always so impressed with how prompt you are with getting me my new phone so quickly! Even if I make a claim at 10 pm, I still have it but noon the next day! Thanks again!

My daughter's iPhone 5 was no longer working as expected. Due to water damage, the phone needed to be replaced. Staff was courteous and understanding. Replacement phone was sent right away and the process to transfer information from one phone to the other was easy.

The replacement service was fast and no issues to deal with. I filled out all the information that was needed and pay the deductible and I had my phone in two days... Great, fast service. This is my second claim and never fails me.

It was very stressful to have my phone break and have to have it replaced. Once all the paperwork was filled out and I received the phone the very next day and a Saturday too, I was super relieved. Thank you.

The whole process was completed effortlessly. Turnaround time from when I first called Verizon, then I was transferred to Asurion, I was explained the process. Shortly thereafter they sent overnight my husbands phone. The transaction being completed was extremely quick.

I submitted my claim to Asurion on my cracked iphone at 6 pm on a Friday and received the replacement super fast, 10 am the very next day, Saturday. Wow! I was definitely impressed with the entire process. Asurion made it so easy. The replacement iPhone is great!

Your team did a great job walking my son and I through the steps required. We are not techy people and I know we probably frustrated your customer service representatives with our naive questions. Even so, everyone we spoke with was patient and kind and politely endured us. My son had his replacement phone the next day. Your emails providing instructions to turn off the tracking were very helpful. We also received phone calls offering assistance.

It was a great experience during the process except they didn't have the phone in stock. We have to wait a few weeks to get the replacement. Other than the waiting they did an excellent job. I'm glad we got the protection that they offer, the transaction was very easy and simple.

I called my cellphone provider to report an issue with our phone. It turned out to be covered by insurance so they connected me with a representative at Asurion. The rep was friendly and walked me through what needed to be done. I received the new phone promptly w/ postage paid envelope to return the damaged phone. All went very quick and easy.

A broken Samsung S7 was replaced under warranty. The phone came quickly and worked fine. Excellent turnaround time. I was able to talk to a person and create a service ticket, without having to wait on the phone line.

My daughter's phone would not turn on. Went to Verizon store. They could not help me. Had to go online. Had to send my daughter's phone back. Got new one in mail. That part is awesome. Had no idea when I bought the insurance that it's a one time thing. Had to use the insurance and then buy it again for the new phone. Not really happy with this at all. It's a lot of money in addition to the cost of the phone. I even asked the guy who sold us the phone at the Verizon store about this specifically because my daughter is young. He told me it the insurance was good for 2 years. Outright lie. Not happy at all.

Dropped phone in water at Gulf Shores. I had my replacement phone the next morning. It was sent over-night to me and that was wonderful. The only downside was that I didn't realize I had a $199.00 deductible on this insurance. Thanks for getting me back up and running so I could enjoy the rest of my vacation.

Very happy with Asurion. Quick and easy and efficient service. Very pleased with the replacement phone, and am happy that we have utilized the Asurion insurance plan for our family. I would recommend that anyone who has adolescents in their home that has their own phones use Asurion.

One phone call and I was sent a new phone. I sent the old phone back in a prepaid package and that was all there was to it. The new phone was shipped overnight and we got it right away. I don't like paying for insurance, but when I needed it they came through with no hassles.

Service was fast and uncomplicated. Took care of it online and did not even talk to a person, Completed paperwork over the internet in about 15 to 20 minutes. Phone arrived next day! I do not know if it was a new phone, but it looked like new. Not a blemish on it! Well worth the money!

It took 3 phone calls before I got the help I deserved and needed. The 1st and 2nd call were useless. But the third time I finally got a nice lady who was very helpful and knew what she was doing. Finally success!

Very friendly and helpful customer service agent. Received replacement of Samsung Galaxy 5 phone as schedule but unaware it would be a refurbished phone. Was hoping to change over to a Blackberry, even for an additional charge but that option not available. Prefer the Blackberry keyboard style. Glad to have cell phone service so quickly. Thank you Asurion.

I dropped my iPhone in water. Asurion was very helpful, friendly and quick with getting my ruined phone exchanged with a new phone. I received my replacement phone the very next day by FedEx at my office. I am very satisfied with the service that I received from Asurion.

Damage phone. They disconnected me 3 times. Had to go over everything again 3 times explaining then said I did not have the phone my account but after everything was resolved it was great. Phone was replaced next. Thank you.

I was very pleased with how easy and streamlined the exchange was. The exchange was for my 17-year-old son who cannot live without his phone. The exchange came the next day. The refurbished phone worked very well and was in good condition. My only concern is the deductible was $149. That's very high considering I already spent hundreds for the original phone in addition to paying the monthly insurance premium.

An Asurion agent called me to make sure I had successfully removed my phone from Find My IPhone and went through the process with me. Even though I had done it right before the agent called, it felt good that someone had my back. Thank you.

Quick next day turnaround. Phone line had a long wait time which was frustrating and I had to wait an hour to get to an internet connection to go online to initiate insurance replacement. The phone I have now is refurbished and voice texting doesn't work well and phone keeps freezing up and I have to power down frequently to get it working again. There seems to be lots of glitches with this replacement phone. Wish your insurance provided new phones not refurbished. My original phone was only a month old when lost.

All customer service reps were very helpful with all of my questions. Cellphone exchange was a very smooth transaction. I called on multiple occasions needing help or just making sure of the process and every rep was very patient and understanding with our situation. They gave different ideas of what we could do in order to further our money. Thanks.

I contacted Asurion to fix or replace my son's new phone. He only had it about two weeks. Using online was easy and I was kept aware of how long it would take to receive his new phone as it was on backorder. Once we received the new phone it was very easy to activate it. We did not need to go to our wireless store to have the phone activated. Returning the damaged phone was also quite simple. Most definitely worth the 99.00 to have it replaced.

Excellent service. I had my new device in about 22 hours. Very impressed with the service. I was thinking three or four days before I get my phone. So much that I borrowed my grandson's phone, very important to stay connected, I drive fifty miles one way to work early in the morning. Great service. Thanks a bunch.

Did a great job getting me a new phone. Was on the phone a little too long waiting. But other than that the customer service was great and a very easy process. Would highly recommend anyone to use this company for a new or lost phone. Very nice phone as well.

Everything was handling professionally and quickly. I have 0 complaints about how my claim was handled. The very next day I had a working phone, and the return instructions were simple. I had issues with the post office not delivering my broken device within the 15 day window, and you guys didn't charge me anything extra! Thank you!

My iPhone was stolen and my security was on. We found the phone all smashed up... totally. You sent me a new phone and helped me set my new one up. You helped me to a point that I would rate your service at more than 5-stars... Great you guys. You made a happy customer.

Customer service person was so helpful. She knew how to help me. She was able to handle my claim and get me another phone fast. I was dreading having to deal with it but it was no problem. Thanks for making it easy.

We received the new phone and within a couple of days my husband was back up and going again. As we know we use our phones for everything. In my husband's case it was all about the camera (Broken camera lens). Thank you for your support.

Would not work at all. Also I could not get Apple password from my son so your customer service rep did a excellent job in handling that issue so I would be charged. My description explains it all. My experience was handled correctly.

Everything was great. Just too expensive for replacement. For the money we pay, it should not cost so much to replace. It was quick and easy. Customer support was great. It was quick and easy. We got the replacement phone in a couple days. Thank you.

After at least 3 times of replacing our broken original iPhone 6plus with other broken replacement devices, it finally got right when a new device was eventually sent! Great help from Simone! My grandson was very happy when the device arrived and we were able to activate using Verizon tech support.

Literally a sinking feeling when you see your cell phone finding a path to the dark depths of a farm pond. The resolution you provided was very fair. Your rep was professional, understanding, obviously well-trained. Overall it was an exceptional experience for me. I seldom have such efficient service, particularly with persons unseen.

The cell phone that I received as a replacement to my cell phone that was broken into pieces was in the best condition and the customer service that I received from the guy who called me back was the best ever received! I am very grateful for the service and concern received during my call.

Great service, phone arrived within 24 hours of my claim. I would recommend to anyone interested in an insurance policy with Asurion. How they do it I don't know but these cats are on the ball! I live in the country and still got my phone delivered within 24 hours.

Great customer service. The website is very easy to navigate, and very fast shipping. My replacement phone was delivered the next day with no additional expense to me. My phone was unavailable so it was replaced with a comparable phone, and I would definitely recommend to anyone.

It was probably one of the worst days of my life. My dearest friend of 40 years died very suddenly. I came home from the wake and sat down in a chair, emotionally drained, I fell asleep. During that time, my new phone that my husband got me for Christmas fell into the dogs water dish and spent the night there. Needless to say now I have to go to the funeral with no phone. It was a mess. But your staff was patient, understanding and wonderful. Thank you for everything.

My phone took a bath, and would no longer charge. I received my replacement the next day, and all was good. I'm sure the phone is refurbished, but it works like new, and my phone wasn't brand new either. All in all a pleasant experience. I just need to learn to be more careful.

It took about a month for my new replacement to arrive because I only wanted my Google pixel but when it came through, everything went smoothly. I just wish I could have shipped it to a store due to worries about theft in my neighborhood.

I once again, dropped my phone and shattered the screen. I was able to easily complete my claim online and my phone was delivered to my office the following day. Great service. I'd recommend Asurion to anyone. Thank you for once again providing excellent service!!

Broke a screen, got a replacement and everything went as promised. Phone came and shipped back easy. Have always used this company, even though it's getting kind of expensive. I will continue to use until I find a better option at a cheaper price. I do think it was the wrong color phone. Lucky it was only for my wife LOL.

I give this company 5 stars!!! I received wonderful customer service! My issue was handled professionally, quickly and I am extremely satisfied. I was very upset when my phone was damaged but I received my replacement within a week. I would definitely recommend to a friend.

My phone came fast but the screen protector was cheap and installed terrible. Other than that it is fine. Wish would not have to pay one hundred dollars for a used phone. I think for the money spent on insurance we should get a new phone but I guess that is the way it is?

On Tuesday, I scheduled an appointment for a screen repair for Saturday late afternoon. On Saturday at 11am, the tech called me to tell me that he didn't have the part. I could not reschedule, as the next day, I was moving 50 miles away to a location which didn't have the option for screen repair. I contacted Asurion who insisted my only option was to pay the higher deductible for the replacement. Even though the appointment cancellation was their fault, they weren't willing to work with me at all to provide me a replacement at a lower cost or with a tech. So ridiculous considering I had paid over $200 in insurance. They have no regard for customer satisfaction.

Overall, great experience. Always on time and responsive throughout the entire process. Also, the authentication process went smoothly which is good for people that may not be technologically savvy. I recommend allowing people to have the "go back" option if they want to refill out a portion of their claim though.

Very fast shipping and no-hassle service. However, you only gave me the option to get a new s7 because they do not make the Note5 and the Note7 was famously recalled. I had a note5 because I need a large screen since my vision is poor. You should give people that option and in this case you would have saved $$ and I would have gotten the phone that I needed. They bought their large screen phones for a reason.

For no more than I pay in Insurance on my phone it's well worth the money! I recommend anyone to insure your phone. It's cheaper when you have a mishap to pay the deductible than buy a new one outright.

Losing or damaging a smartphone is always stressful but knowing a comparable replacement was on the way within hours was invaluable to me. Though it takes time to set up I find that software updates and the evolution of app technology make it easier each time you have to transfer to a new device. Thanks Asurion! Overnight service exceptional.

Cell phone replacement: My son dropped his cell phone. It no longer worked. I remembered that we purchased insurance on the phone this time because this is not the first time his phone was destroyed. I contacted Asurion. The process was quick and easy. I am completely satisfied.

My screen broke and phone was unusable. So 200$ deductible and sent out new phone the next day. New is the key here, because after awhile they will being to send out refurbished ones they have rebuilt from the ones people send in on other warranty claims.

Quick! My only issue is having to print out the papers. If you don't have a printer at home it can be, one, time consuming to have to find a printer. Two, takes more time to get your new phone. Three, If there was a way you could fill it out on line. Thanks.

The service and ease of use was fantastic. I received my new phone the next day transferred all my info the sent back the damaged phone in a prepaid envelope. I would definitely recommend insurance on any new phone today. I have used Asurion for many years now and any time I had any problems they always came through.

Very easy process. They made it so simple to make a claim and received new product next day. I didn't expect it that soon service ever. I would recommend this company to everyone and they give you a ready to go return box as well. No printing. They have taken care of it all.

Quick and easy claims procedure, great service and friendly operators. The phone was delivered within days so life was not interrupted. Glad that you were able to process the claim with minimal information. Thank you Asurion for making this replacement quick and easy.

I love my phone. It works real good and it's better than I had before. Thank you for giving me the Moto 7. It really worked out for me. Thank you. It's got all the futurist and I need to help me with my internet. I truly love the phone, I hope I get one just like it. I can't hear out of it real well. It's got good, clear sound coming out of it and your reception is for a really good with me over the phone. The experience was wonderful. Thank you again.

Took two tries to get a functioning phone. Promised a new phone as a replacement, but it is obviously a rebuild. It functions well enough for my needs, so I'll keep it. Not going to roll the dice another time.

Very prompt at answering my call. So very refreshing to talk to a real person. Usually you have to choose options and choose numbers and that is so impersonal. My questions were answered courteously and clearly. Problem resolved promptly. Thank you.

Charged my credit card $200, don't know how they got my credit card number, when I have never ever heard of them. Going to police station to file charges. Worried how they got my credit card number.

The phone is good, the service is good, the response time of getting the new phone was good. The customer service was good, the insurance payments are good. The waiting online submission is good, the website is very easy to use and that it's not a lot of clicks.

My replacement phone arrived within 24 hours in perfect condition, along with adequate packaging to return my old phone and clear instructions to do so. I'm very pleased with Asurion's service. I would definitely recommend their services and will be using them again in the future.

Everything happened very fast. We sent a replacement phone request on one day and the new unit came the very next day. My son was thrilled!! I wasn't really thrilled about the cost and he knows he has to pay for the next phone himself! Thank you.

Had to take my son phone a Note 4 into Verizon on Saturday due to a black screen. The Verizon tech couldn't fix it so he requested a replacement. Had a replacement phone by Monday without any hassles or additional money provided.

I am very pleased with the response in getting me a new phone quickly. Also to how easy it was, and everyone I talked to was very helpful in doing this. I am disabled so it is hard for me to get out and run down to accomplish this.

Great and fast service. I am absolutely amazed that I can file a claim in the evening and a replacement can be there the next day. Who can argue with that! Sometimes its hard to figure out where to start to fill out a claim. Verizon online needs to do better with the placement of your link.

My LG phone was stolen! Submitted a claim with Asurion. The claim process was easy, and the response was fast!!! Excellent service! Accurate, prompt, courteous service! I got my replacement phone overnight. Wow! Will highly recommend! Kudos! Thank you very much!

The service and getting my phone very fast was great. I think the deductible is a bit too high, I would like to pay less. It's like I'm paying as much for an automobile insurance deductible. Overall, the service is great. Thanks.

Great rapid service on replacement of cell phone. Appreciate your speedy service. On another note the upgraded cell phone ** that you replaced was my wife's phone. I'm sorry to say she passed away on 2/11/17 at Saint Johns Hospital in Camarillo. I no longer have use for this new phone. Don't know if you can help me with this, But can I return it to my local Verizon store and get a refund or credit on my bill. Thank you.

Very friendly when called and walked me through process, received next day with instructions and was able to do myself! Would recommend to anyone to carry insurance on their phones because it was well worth the money! Very Satisfied Customer!!

I've had to use Asurion a few times now and you always do a fantastic job. Very understanding and on top of it all thanks for making us whole again. So appreciate your quick service and friendly staff. Thanks again.

As always, easy and FAST to get replacement phone. Super fast delivery and the whole process is a breeze. I have had several insurance claims over the years due to teenage son's doing something to "kill" their phones. I have never had a problem or issue with Asurion's claim process either via phone-in claim or online claim. Always quick and painless.

Thank you so much for everything. I could not have asked for better service. The online experience was easy and simple. The device was delivered as promised and works very well. Thank you again for prompt service and attention to detail.

Broke my phone one afternoon and had the replacement the next morning! Timeliness is important when it comes to broken phones, and you nailed it. Easy to file the claim as well. THANK YOU so much for making such an effective and efficient process.

Replace phone that was dropped in water. Very customer friendly. No throwback or hassling about the claim. Would recommend to my friends. Turnaround was very quick and return was effortless. Good investment on my part, all smartphone users should have this benefit. Verizon tech's supported us thru the process and helped with the transfer of contacts and other apps.

Great combination of automated and phone support service. First replacement phone did not work right, but tech support on phone was good and finally sent second replacement that worked fine. Phone returns were easy as was website to start the process.

Asurion did a great job keeping me apprised of the status. The phone was backordered but I received regular communication with regards to the status. It was great service and I would recommend them without reservation. Thank you for your great service.

I called and received a new device the next day with no problems and even received a prepaid return envelope for the broken device. The new device is in perfect condition and we activated immediately. So glad we have this protection it is so worth the monthly charge!

My replacement phone arrived when scheduled and the process has been fast and easy. My replacement phone has been working without issues and very satisfied with the whole experience. Asurion has been very easy to work with and the online process was quick and easy.

I was pleased with the speed of phone delivery and there was so much to do and remember regarding making the claim, that I found it stressful. I didn't realize I couldn't go through the Verizon store directly. I would have preferred if a representative handled the claim for the service. It would have felt more personal and less lonely. ASURION COULD BE EASIER.

Great experience with my replacement iPhone. It was quick and painless. Got my new device. They shipped the next business day. Customer support was pleasant to speak with and very helpful. The instructions for setup of the replacement were simple and straightforward.

I was very happy with the handling of my iPhone by Asurion. After calling Asurion about my iPhone, I was surprised that I received the iPhone the very next day. The people that I spoke to were very kind and patient with me. I really appreciated their help!

Amazing service and a very quick turnaround on the product. They honored their warranty and replaced the faulty phone. We had issues with the first they sent, the screen was faulty and would not stay on. The second that I called they walked me through some troubleshooting steps that didn't work, they realized the phone was at fault and then they sent one out right away. This is the best experience I've had with any kind of insurance company. Will definitely recommend them.

I was very satisfied with their response. After I called them I got a fantastic Droid Turbo 2 the next day. It was late but UPS delivered it next day at 8:30 PM. It was so nice to have a new phone so quick because I was headed out of State for a wedding that next day. I recommend Asurion to anyone wanting to protect their new phone.

The online claim form and process was super clear and easy. I had my new phone in 1 day. The instructions that came with new phone were super helpful and had me using it without any hassles. Excellent job Asurion!

The quick response was great. Also, the phone person was able to get my refund from last year! I returned a phone and never received my refund, was told they couldn't find it last year. She was able to find it and credit my account!

Extremely happy with the service. Whenever I've contacted Asurion they've taken great care. I'm impressed by their speed and commitment with responding to my needs! I have and will always recommend Asurion to all my friends and family. Thank you again!

My phone was out of stock when I put in my claim and they were very honest about the time frame of availability. Once my phone was in stock, I felt I was notified and the phone was delivered right away. The directions were very clear and I was not confused. Thank you for making it so easy!

The process was much easier than I had anticipated. Good turnaround time and easy to return broken device. Got to talk to a real associate to complete the process. Very helpful and accurate. I would say that the warranty program works as advertised.

Very happy with replacement of our iPhone. The service was awesome from the moment I spoke to someone over the telephone. The phone was delivered the very next day with simple step by step instructions on how to connect to our internet provider and cellphone service. We are very happy. Thank you.

I lost my iPhone, submitted a claim, within one day my replacement phone was at my house. You didn't have the same model as mine, so you upgraded me at no additional cost. Speaking to you on the phone, you were very polite and helpful. All positive thoughts of your company.

I was very pleased with your service. I reported to you via email that I had dropped my iPhone in water about 4:30 p.m. And had a refurbished phone on my doorstep by 5:30 P.m. the next day. I would recommend to friends to subscribe to your service.

In matters of facts (is that), I just joined back from panicking about coverages using Datas while vacationing last month, thought, "Canceled protection would saved some monies!" But it's NOT! That's why I joined back for the PEACE OF MIND. I would recommend. Thank you.

Appreciate your help and quick service. The battery on the phone replacement is weak and has to be recharged each day. However, it should make it until an upgrade in a few months. I'm not sure if this is due to it being a used phone or not? I am satisfied with customer service, just not the iPhone 5s battery life. Thanks!

It was a very good experience replacing the device insured through Asurion!!! Verizon was most supportive during the process. The replacement was received the very next day! Again Verizon was most helpful!!! We surely are enjoying the replacement phone! I can't tell how happy we are to have had the insurance. We surely are pleased with the results!!!

I received Excellent, quick service! It was such a relief to get a replacement iPhone so quickly. Customer service was very helpful. Thank you! I am happy to have the protection of Asurion and would absolutely recommend to others. Received my replacement phone within a day.

The person on the call did a great job taking care of our situation. We received the replacement phone next day just as promised. Overall the experience was very positive. We were very satisfied with the experience and would recommend to a friend.

When our phone got crazy and wouldn't work, we just let Asurion know and they made the process easy to take care of it. No hassles. Simple. I was a little panicked by the note saying it would cost $500 if Find my Phone wasn't turned off. I was afraid that was where they would try to nail me. I thought I turned it off but after mailing it in, received an email saying it wasn't. I was able to take care of it remotely and it's all good. I am so leery of scams and getting stuck with charges but I did not.

I never leave reviews and do not like to come off ungrateful but I am Irritated. I submitted a claim on 2/26/17 due to my Samsung Galaxy 7 Edge Blue Coral phone being stolen. Got home from work 2/28/17 was excited to see my replacement phone had arrived just to open it up and there are 2 cracks. One on top and one on bottom of phone??? I call Asurion 3/1/17 to report it. They offer to send out another phone but now my phone is on back order and they can not give me an approximation on when I receive the 2nd replacement device.

The overall experience was excellent! Easy instructions to replace my phone and also very fast shipping. I would definitely recommend to a friend. The only thing I had concerns with was whether I successfully turned off 'Find My iPhone', but I guess I did it right.

Thank you for your exceptionally prompt service, from start of claim (which was very easy to fill out) to receiving my replacement phone and using it was less than a day, very impressive! The only trouble I had was turning off the where's my iPhone but that was easily solved with a quick trip to Verizon.

I started a claim on my unbroken cellphone. Am so blind I did thought my phone was broken and like 2 days after I picked up my new eyeglasses and actually noticed my phone had a double screen protector missing one corner. My phone wasn't broken. I could finally see it AND called back to apologize... And am happy with my phone not being damage and didn't have to pay a $199 deductible again.

Needed to replace my daughter's IPhone while away at college. The process was easy and quick. Having 3 teenagers, I have used this Insurance numerous times with excellent service. When your child is halfway across the country without any means of communication home when there is an issue with their phone, quick replacement is essential.

Unbelievably Fantastic! I was on my new Samsung Galaxy Note 3 phone in 3 days flat. Great service! My husband and I have been Asurion customers since 1996. It really pays off when you have a phone problem. It gives us great peace of mind. Thank you!

Very responsive to my situation, courteous, patient, received all the necessary information and data needed for my claim, double check mailing address and location no problem with shipping and handling with credit card, item was shipped in 24 hours, very efficient to me.

Have been paying monthly premiums without complaint for 18 months with no claims. I lose my phone and they deny the claim because the phone is in my husband's name, and the insurance is in my name. Awful, awful company beware!!!

Decided to replace phone with cracked screen. Had to research the address to start claim. That was not immediately evident. Once started, claim process was easy. Service was fast and received exactly when expected. Everything took place just how it was explained. No surprises. No complaints.

My screen was shattered by my own carelessness. My Asurion Insurance covered the damage and shipped me a new phone overnight, absolutely no questions asked. They also sent me a padded envelope to return my damaged phone in with no postage to be paid by me.

Replacement Phone arrived quickly and was relatively easy to restore - with the help of our teenage son. Phone was in perfect condition, although the charger looked really odd - not the large cube of Apple but a rounded wedge. Asurion did a great job and I would feel comfortable recommending your company to a friend!!!

Contacted Asurion, anticipating a repair/return hassle. I was pleasantly surprised with the professionalism, ease and timeliness of my repair/return. Received the replacement phone in a day! All the directions for mailing was easy to understand.

Asurion was prompt in replacing my lost phone. They did not have my exact model but helped me with a better phone. During this time they updated me about the process of getting a replacement for my type of phone.

Phone arrived in good shape with good instructions to reboot and take all the information off the old phone. Everything was fine and quickly done within 2 days. SIM card was easy to replace. Directions are easy to follow. Was exactly the same phone as the one that was damaged. No problems.

Lost phone. Fast Service, very good communication. The website was user friendly. I would recommend any person who owns a expensive cell phone to obtain a insurance from Asurion. The new Apple iPhone was delivered on time and was packaged properly and had the instruction for activation. Thanks.

I have used Asurion multiple times for replacement of my kids' damaged cell phones. They are always quick to respond, very professional and go above and beyond to take care of their customers. I have Asurion coverage today and plan to keep it in the future. I highly recommend for anyone using a mobile device.

I put my phone thru the wash. It was ruined. I went to Verizon and they informed me I had insurance and would have a phone within 48 hours and they were right! I was thrilled and relieved at the same time! I actually added insurance to our tablets as well!

Very professional, convenient, pleasant, awesome customer service and easy. No complaints here. Received replacement phone quickly. Took it to Verizon store for setup and transfer. Again awesome service. I had a wonderful experience overall. Thank you so much for your awesomeness. I highly recommend you.