Asurion Reviews

The phone shipped to me freezes. Several times I am stuck waiting for the phone to unfreeze. When this happens I am unable to turn off the phone or perform any function. What are my options? Do I have to send it back?

Service was good. Faulty telephone was replaced and a prepaid envelope was provided. The customer representative was polite. We were happy with your service. The replacement came with instructions on how activate it. Overall experience was good.

Replacement - the service was so quick I was just overwhelmed. I did not expect next day service so thanks again. Not really that much I have to say about the service besides it was good and I was happy I got my product period.

Very simple to file for replacement. I just forgot to get a new screen protector for the device. I will say that I have a issue with the limit of claims allowed before you are dropped. These phones are expensive to get and the day to day is going to be different for folks.

Broke a phone while out of the country. Thanks to my coverage I had a replacement upon my return. I'm sure I would not only recommend the service, I would continue to use it on my existing phone. The only thing that would make my coverage even better would have been a way to have the phone shipped directly to me versus waiting to get home. Unfortunately this was not an option.

Notified you all of broken phone. Replacement at my door 12 hours later and easy to transfer all my contacts, phone numbers and texts from previous phone to new device. I'm not computer savvy at all and it was easy for me to download info into new phone.

I am not pleased at all with this process. My replacement phones (2), I paid $200 & insurance. 3rd iPhone 6S Plus. I get back refurbished phone that don't work. I can't hear, people can't hear me and the phone do not hold a charge, and I don't even use it that much.

Had to make too many calls before all was taken care of. They didn't listen to what they were told. My husband died in a car accident, phone was destroyed and they still couldn't comprehend that I could not return phone.

Asurion worked fast to get the phone which was damaged replaced overnight. I appreciated the urgency of sending out the replacement phone. The website was very friendly to navigate around. I was able to print off everything I needed for my records.

The Customer service representative by telephone was knowledgeable, friendly and explained my benefit and the replacement process thoroughly. Replacement was fast and easy; specific instructions for claim were easy to follow and even my back up went fairly smoothly and I was happy with the coverage of my insurance.

I received replacement phone super quick. The process of submitting my phone claim was pretty easy and simple to do. The only reason I put 4 stars instead of 5 is because the deductible is so expensive! Thank you for providing phone insurance.

I lost my iPhone 7 while I was shopping. It was very very easy to file a claim. My deductible was 150$ Which is a very reasonable price. Didn't have any problems with the computer system. My replacement phone came within the next business day before 12 even.

Dropped and broke my phone. Got on website and had replacement ordered within 15 minutes. Unfortunately weather caused a delay and instead of receiving phone the next day it took one additional day. Can't control the weather. No other problems with the process.

After paying for insurance every month for the last 4 years you send me a refurbished "old" phone! Plus I had to pay $99.00. I could of just bought a used phone for less than all the money I put into the insurance!

Phone was water damaged. Went to Verizon. They gave me number to call or get online to make claim. I made claim right away and received my phone within 24 hrs. Sent old phone back kept track of it... phone received. Everything went well. Thank you Asurion.

My phone had a crack screen. I reported it & I was able to get a phone replacement the following day. Thank you for the quick turn around time for a replacement. I am so glad I have insurance on my phone. I am very satisfied with your service.

My daughter dropped her phone and the screen cracked pretty bad. It was still usable, but I knew it would only get worse to the point that she would not be able to use it. So I filed a claim and by the next day she had a replacement new phone. It was a very seamless transaction. I was very pleased and so is she.

The service was good and the help I required to set up was remarkably patient and helpful. The copay was a little steep given how old the model is. But otherwise it seems to be working well minus the times the screen turns off when it senses I'm about to touch it. That's frustrating.

I lost my phone and contacted Asurion who was quick to file a claim for me and although my replacement phone turned out defective, Asurion took quick action and promptly sent me a second phone which I ended up very happy with. Thank you Asurion.

I am very pleased with Asurion. Without Asurion it would be hard for me to afford another phone. Asurion's service was great. My refurbished phone arrived the next day, which I was pleased with because my screen was broke on my old phone. Way to go Asurion.

After I submitted the claim form my grandson received his phone within a couple days. I was impressed with how quick his replacement phone arrived. I really don't have any other comments. I wish the claim form was a little easier to fill out and submit.

I was very pleased with the Asurion company and the rep. who spoke to me helped me with paperwork and I got new phone. And the delivery was fast. I will definitely recommend my family and friends to have Asurion insurance for the phone and the charge was minimal.

I needed to replace son's lost phone. Customer Service Representative was terrific. Phone was delivered the next day. Excellent service all around. This is the 2nd time I've used Asurion and have been pleased. I do feel the deductible of $149 is high considering we also pay a $11 fee every month for 24 months.

Asurion is the best! The customer service reps are extremely efficient. Everyone I talked with was very pleasant and empathetic. I received my replacement phone the next day, as promised, and returned my broken phone in the package they provided. Thank you!

Love the service. Lady who helped me out was very nice and down to earth. I would recommend this service to anyone. They also gave me a phone case and charger. I thought they went above and beyond to make me happy. Great company to work with. Thanks.

Fast service - Customer service at retail store helped me handle all my claim. Phone was delivered no signature required. I was not happy with the lack of security upon delivery by FedEx. The delivery person did not ring the doorbell. This is not a reflection of Asurion but the delivery service.

Broke my new phone by accident. Contacted the 800 number and received the replacement in very short order. I am very surprised and extremely pleased with the professional treatment I received from the operator I spoke with. Overall a very satisfactory transaction.

I broke the screen on my phone and called Asurion immediately. They had a new phone and sim card the NEXT DAY. I mailed my old one back to them and that was all it took. It couldn't have been easier if I went into Verizon store and stood in line for an hour. Thanks Asurion.

It took a bit because I was having the replacement phone sent to my hotel but eventually I was able to talk to someone that figured out it was legitimate and not a scam. It was frustrating at first as I had limited ability to talk because of the lack of a phone but the new one did arrive the next day and I was very happy about that.

I was pleased with the accuracy of the phone. The only thing I didn't like is the amount I had to pay with me having insurance on the phone. I thought it would have been cheaper. Other than that I am very pleased with the new phone. Thank you.

Replacing a broken tablet - It was dropped and would no longer perform adequately. I file the claim online. It took me about 15 minutes and the replacement was on its way. I received it the next day and sent back the old one using the return label. Excellent customer service 5 out of 5 stars.

Thank you so much for your expert professional and rapid turnaround. Your customer service is exemplary and shows that you know how important our mobile phones are to our lives. I could not be more thankful for Asurion's top-notch critical services.

My camera broke and I tried using my phone without it. After several months I decided to bite the bullet and replace it. They were very glad to help and in just a few days, I had my replacement. Not free, but not as much as if I had paid off my old one.

The customer service was super helpful when I called and guided me through the process. The phone was delivered two days later to my niece at her college and it was already set up and ready to be used! Perfect service!

So I have always bought the warranty plans on all my electronics. I even filed a claim years ago on a phone, and it went smoothly. This time, I'm having a horrible experience. I filed a claim on a RCA tablet, printed the label, shipped the item, and it was received by them on 3/7/17 at 10:30am. Also to point out, it says in the email they sent, that you print your shipping label, you will receive your reimbursement, no later than 72 hours after shipping original product, which can also be seen in one of my pics. The day after they received, my status changed to, "Please call customer care." can be seen in one of my pics. I called that night, lady said they just needed to verify the product, I would have my gift card within 24-72 hours. The next day, my whole status page changed and said contact customer care.

Replacement of damaged cell phone, Droid Maxx 16 GB Black - I was pleased with the rapid replacement of my phone, and the minimized intrusive questioning about how the damage occurred as per the insurance policy. It is normal and expected that despite careful use of the phone damage will occur. Not having to endure endless questions about how the damage occurred is appreciated.

The service and help that I got was EXCELLENT! I went to Verizon and they helped me get a new phone right away. A few days later, when someone returned my lost phone to me, I was able to return the new one with no problem. It was all handled very well. Thanks very much!

The staff was easy to deal with and provided a quick response with a new phone. There was no hassle about how the phone was broken or any concern if the phone would be replaced. We will continue using Asurion for our smartphones.

The process was easy and the service (replacement) was fast. It is well worth the monthly premium that we pay to have a hassle free claim experience. My son's screen was shattered and it took less than 5 minutes to complete a claim and have a new phone sent out.

My replacement arrived promptly. I couldn't get the new chip in right I thought. Took it to local store, they did but phone didn't work so they replaced it, installed the transfer app and transferred all info. If I called Asurion they probably could have helped with transfer but why not include instructions with new phone? I also would have had to wait to 2nd replacement.

Asurion was quick and very customer service oriented. What they promised was what they did and my phone service was restored within 24 hours. The replacement was delivered ready and your customer service representative was very helpful in restoring the service. Well done.

My experience was excellent. Making a claim was very easy on the website. Everything was user-friendly. The replacement phone came as scheduled and is working perfectly. Asurion insurance is definitely worth having for each of the phones on my family account.

I filed my claim for my iPhone 7 cracked screen. Within a day a new phone was sent to me, and I was up and running with my phone. The entire process was quick, super efficient, and exceptionally easy. There was no questions asked, just follow the procedure and boom, back on track and life resumes.

Outstanding!!! I'm a business owner & mother of 4 children so having a cell phone is especially important. I reported my cell phone damaged in the evening and received the replacement phone the next day. Thank you for prompt, fast service.

I needed to replace my Samsung Galaxy Note 5 due to damage that occurred due to an accident. I first reached out to Asurion by phone but to no success. When I called, it just rang and then discontinued the call. I tried multiple times all with the same result. I then went to the website to try and do it online. The website would not let me select the same model phone because it was discontinued and the newer version was recalled. Instead, it wanted me to replace my phone with a phone I deem to be lesser in quality. I then began using the chat option with a representative because there were no other options. They said that since my phone was discontinued it was on back order. They said that if I chose to wait for the phone to become available, they would update me every 48 hours. I agreed to wait.

It was fine but more complicated than it was years ago. A little annoyed that got email saying wasn't shut off from iCloud so I called and I was actually asked for an email saying everything good. On my end told wouldn't get one, found that a little funny how that works!!!

The representatives I worked with were very patient and knowledgeable and when we couldn't get the phone to work I had a replacement in 2 days. I always thought it was crazy to carry the insurance until I had to use it and it is well worth it. Especially when I pay for my grandson's to have phones.

I've paid for your policy forever and ever but when I recently had a phone with defective charger ports that were flimsy and defective you charged me $149 on top of my premiums to replace the phone! I feel totally ripped off and feel I'm entitled to a refund of the $149 if they can't make a charger port that works. I expect a refund of the hundred and $49 before I will be satisfied to continue your insurance.

Thanks for the great experience. This is the first time I had to use the insurance benefits and I felt you definitely were my best choice and I am glad I did signed up for you when I first got my device.

The phone I received as a replacement was in great condition and the packaging was in perfect condition. I would recommend this company to all of my friends and people I work with and to everyone who need cellphone insurance. By far my favorite company.

The crack was beneath the surface and the phone would not work. Asurion shipped us out a new phone with the packaging to return the broken one the very next day. We only had to pay the deductible and the new phone was received as promised.

My company requested an insurance replacement for my work phone which had not been working properly. The replacement phone had to shipped to my hotel and was received on time, and was easily activated, and the return process for the damaged phone was quick and easy.

Could not believe how fast I got my S7 Samsung phone from Asurion. Thank you. Make sure you get this insurance on your phone. They're too expensive to go without. I paid $750.00 for this at Verizon just 6 months old and glad I had this Ins.

The process was very smooth!! Keep up the great work and thank you. My daughter's phone was replaced and she feels connected once again. Just wanted you to know that I was pleased with the process and my daughter is happy her phone was replaced.

My experience with Asurion was awesome. They are friendly and are willing to work with you no matter what your problem is. And they get you a replacement device in a reasonable timely manner. And they send an email to make sure you got everything you asked for. I was very pleased.

This insurance plan was Wonderful with no hassle replacement. I'm very glad that I had this insurance as my Phone was stolen while I was on vacation and I reported it on my way home - I received my phone the very next day! Thank you for the great service! I will definitely continue to use them.

The service was great. We got the replacement tablet the next day, and were able to return the cracked merchandise promptly. I was very pleased with the service, and will use it again as needed. Don't know what else to say, but it says I need to write more, definitely do not like this part of the survey.

Easy, no worries, worth it! The situation of your phone being 'down' is already taxing, but with Asurion, it isn't long before all is good again! Definitely worth the investment. The process was clear and easy to follow. It was also very quick!

I lost my iPhone7, which is always stressful. I was impressed, the process to report it was very simple and it was replaced very quickly! I am very grateful that I purchased the insurance! It saved me $450 since I only paid my $200 deductible over the regular price of the phone.

The associate that I spoke with was nice and informative and I was satisfied with their assistance. But the phone that was sent to me already has battery issues. At around 40-30% it will shut off. I will now have to use the warranty to get another phone sent to me. The hassle of ordering and re setting up a new phone is very frustrating. I hope this cycle of events does not continue with the next phone that is sent to me.

My daughter got her phone stolen from school a month ago, and within 3 days we had a new one, without jumping through too many hoops. Thanks to Asurion Ins! I've always been a little skeptical about additional insurances, but this one really paid off... Thanks again.

Phone was broken with screen being cracked. Sent back and new one came back the next day. Did what was asked and everything went great! The phone was an iPhone 6 and after my parents have been paying insurance for over 1+ years we used it! Giving this service an A+!

My phones screen cracked. I filed my claim at 930 at night, by 11 pm I had a tracking number, by 10 am the next day I had a new phone delivered to my office. The turnaround time to get back on track was simply amazing. The claim process is super quick and user friendly.

Multiple malfunctioning refurbished phones and iCloud issues. After receiving two malfunctioning refurbished iPhone 6es, I finally received a new iPhone that works properly. However, Asurion is continuously calling and emailing me to tell me to turn Find My iPhone off and threatening to take $500 from my account. I am extremely upset by this because Find My iPhone is off and none of my old devices are linked to my account. It is frustrating to say the least.

I was driving the Groomer when I stood on the track taking pictures of the Trail. After I did slid phone into coat pocket. I thought it was gone under the drag. Called Asurion. Had phone by noon next day. Thank you.

My experience was absolutely great. I was provided with quick and easily understandable instructions. Asurion was able to fulfill my claim very quickly. Would recommend using the service to anyone. Well worth it every penny that is invested into it.

The iPhone I got is slow and I can tell it's been refurbished. I want to return it to you and add more money and get a brand new phone. It's got too many flaws to list. The map is always on, the Bluetooth doesn't always work in my car, the volume is too low, and I can't do three way calls

The phone could not be repaired because Samsung does not provide needed parts. Asurion was very helpful in providing a replacement phone, a Samsung 5. The seating broke when SIM card was removed when troubleshooting with Verizon's Tech Coach. A representative at a Verizon store sent me to a phone repair shop to have it repaired. The repairman said the Samsung 3 could not be repaired because Samsung used very flimsy, delicate materials in the manufacture of the product and did not provide parts to repair. Thank you.

I am happy to have a new phone, the only drawback was that I was not able to save anything from my old phone. Thank you very much for a fast replacement. I received my phone in a satisfactory time, and was pleased to have a new charger and cable. Hope you have a wonderful day.

The phone I had only had ear piece speaker problems. The phone I received apparently had more serious issues. Screen lighting gets brighter by itself. And one other time my screen went dark and I couldn't get it to come back on. So I just laid the phone down and left it for awhile. It finally came back on. I should have just had my ear piece speaker repaired and kept my phone.

My son broke his phone while overseas. Employee did not understand that I could not answer how. The Supervisor I explained things to understood because she went through a similar situation. She made it happen and I thank her for helping.

Service was okay. Customer pay insurance every month. When phone is not working customers should not receive a refurbished phone. Deductible is hundred and forty nine dollars. Place a phone order four weeks ago. Phone were defeated. Representative was try her best to assist with the first refurbished phone. Mail it back. Hope not to have any problem.

We ordered our replacement phone through Asurion. It was very easy to do. We got the exact same phone as before. Our phone was stolen from a locked storage area. After we placed the order we received it in about two days and I was able to have it sent to my place of employment to feel secure of getting the phone.

My phone shattered only days before I was set to have my second child. They assisted me in getting my new phone delivered a day after my original phone broke then helped me in setting up the new phone before my son got here! Absolutely kind and helpful for the whole process.

Sales associate did "promise" overnight delivery but it did take two days. Was happy to get it though! Would have been better if an email was sent giving the tracking number and that way could see where it was. Thank you!

Completing the claim for my stolen phone was super easy and my replacement was at my house the next day. Did the entire process online! Great option especially for the weekend when you aren't open. My phone was stolen over a weekend and when I went to my service provider they had told me I had to wait until Monday to do anything with insurance because you aren't open on the weekend. However, I grabbed your flyer they had at the store and saw the website which was very helpfully cut out the waiting time! Thanks a bunch.

I appreciate the reminder calls to send back the damaged phone so that I would it get charged! The customer agent was very nice and polite and said she would call back if she doesn't receive the phone in a few days and she reminded me to keep the receipt.

The trouble I had was mainly due to Apple, not to Asurion. Otherwise I would have ranked you 5. I have used Asurion many times and most times no problems. This phone was for my daughter. I don't like iPhones. I like my Moto Android.

The replacement for my water damaged phone was very efficient. Although the phone was back ordered it only took a week for the replacement of my iPhone SE. The instructions were very easy to follow and the return process was very easy with the postal mailer.

When trying to file my claim, I got very confused and took me about 3 or 4 tries before I eventually went up to the Verizon store. Finally, they helped me as much as they could. After three or four days I finally got the claim filed. It was about a two or three-week process.

My phone fell into the pool and was replaced immediately! Great service!! The staff really helped me and I was surprised to get a new phone the next day! Great service! Great help throughout the entire disaster! Being without a phone is a new experience! The insurance company helped me through the entire process of getting through all the paperwork!! Thank you for all your help!!

Although I wanted a new phone instead of a refurbished one it still is better than my totally cracked phone and I was surprised how fast I got it like it was next air mail. When the other work and I got home and there it was. So very happy. Thanks. A million stars to you if I could rate that.

Very easy to use service. Fast, speedy, shipping process. Easy to follow guide on what to do next. Phone arrived just as expected. Tracking number emailed immediately. Directions send via email. Directions also sent in the box. I have used this service before and am very satisfied.

Asurion made it very easy to get my son's phone replaced. He had an accident where the phone fell out of his pocket into my mop bucket. The fee I paid to replace his phone was minimal compared to the cost of purchasing the phone from Apple.

I recently turned in a claim for a broken screen on my Samsung tablet. A replacement tablet was sent to me within 24 hrs. The claim was handled in a professional manner and I continue to carry Asurion insurance on my tablet and cell phones.

My daughter dropped her iPhone 6 and obliterated her screen. We contacted Asurion and had her phone replacement the next day. We never had to even go to the store, since the claim was submitted online and the phone came to our door. We were very pleased with our service.

I had damage to my phone and I got same phone replacement. Initially they sent Galaxy S6, which is smaller screen size than Note 5. I requested same phone replacement and they honored my request. I hoped I would get one of the new model phones, but it was not in their inventory.

The service was great, the phone arrived on time. But the phone does not work properly. The GPS does not work and it has a hard time connecting to WiFi. It is frustrating that the GPS does not work. Thanks.

Trustable and fast resolving issues. I am very happy with their interest in solving my issue. The device to replace my stolen one was in a very good condition. I will say "new" condition. I definitely will recommend Asurion to my friends and family members. Their representatives are very kind and supportive. Thank you so very much.

I am very happy with your prompt service. The 24 overnight was very important to me so I would recommend your services to friends and family. I received a new phone the next day with everything in the box. So I would believe it was a new phone and not refurbished. Thank you for your prompt response.

I am very disappointed as I was sold on the fact that I was paying this insurance and the big deductible to get a "brand new" replacement phone only to receive a refurbished replacement. Also there is a air bubble between the glass and phone which started separating within days of receiving it, so I would like a new actual new phone that I paid for. Not a refurbishment which is already having issues. Please call me at **.

This experience was very easy and much quicker than expected. I am very pleased with the service. Thank you for making this process a very pleasant one. I wish all companies had their act together like Asurion. Again, thank you.

I found the process to replace my lost phone easy. The customer service was very helpful once I received the phone and assisted with getting the phone turned on. Once I found my old phone easy to return. Only criticism is that you need to tell people to take SIM card out and place into the original phone of found.

The replacement of my wife's broken Note 5 went very well. The replacement shipping took two days because I couldn't get the request in until in the afternoon. We are very happy with the S7 edge unit which was the replacement since the Note 5 is not being produced.

The first replacement phone I got because of my cracked screen, the maps and the Bluetooth weren't working properly so they had to send me another phone. So far the second phone has been working fine. It was just a process to keep transferring all of my things to the phone then having to erase, mail, and repeat. Phones should be checked more carefully to make sure all settings are working up to par.

My first ever damaged phone so I was leery of how to get it fixed. Asurion instructions online were very detailed and clear. The process of sending damaged phone back was super easy and the replacement phone came as promised the next day!! Wonderful service... Really appreciate it.

My phone was not holding a charge. A replacement was sent to me in very short order. I am very satisfied in the way the situation was resolved. I appreciate the quick turnaround time and the way in which it was handled. Filing a claim was very easy.

I needed a phone and tried to use Asurion online. According to the online automated woman. I was so frustrated with her until I hung up. I went into a Verizon store and was able to talk to a human. He helped me and called Asurion and I spoke to a human. Once I explained my dilemma about my phone she helped me and I received my phone in a couple of days, I think. I know it was fast. Thanks.

Phone was damaged and replaced within 24 hours. Never anticipated that the process would be so easy to complete. Verizon representative was very helpful and friendly during the whole process. Wish we knew that it would be so simple when the phone was damaged. Great service.

My son's phone was boot looping so it was essentially broken. I contacted Cellular Services and they directed us where we needed to be. Asurion was a blessing and my son had his new phone within 24 hours. Two weeks later his phone was stolen and again he had a new one within 24 hours. If you don't believe things can't go wrong or the insurance is too high then try to replace it on your own. Asurion is the best thing to happen for me and my family.

I've been waiting for 3 weeks for my replacement phone. It still hasn't come. I was told the wait was 5-7 business days... it's been around 20. It's very inconvenient and assuring has not been able to replace my phone within a reasonable amount of time.

They helped with my insurance process. They were accurate, quick, and friendly. They know their stuff and very personable. I would definitely recommend them to anyone that needs a replacement for their electronics. I'm glad they are the insurance company for Verizon.

I want to be honest. I am very disappointed with your service. Yes, you were quick to get me a refurbished phone! Not only did the first phone you send me not work. The second one that you sent me was nonfunctional as well. I spent 3 hrs on the phone trying to resolve this before finally calling Verizon and getting a phone from them. I am waiting to see how you will resolve this?

It took me a couple of time to get things situated with my phone replacement, I should of stayed with my original type of phone. I had the Note 5, and ended up switching to the S6 edge plus. The Note 5 time me is the better phone. If I have any more problems I won't hesitate to contact Asurion to get things resolved one. Thank you.

Fast, easy. I was able to be back online with my phone within 24 hours of starting my claim. I need my phone for business so I was in an uncomfortable situation, this was what I needed. Phone insurance is needed in this day and age and Asurion performs!

Received my phone promptly. Communication was clear, process went relatively smooth. However, the phone is poor quality. It can't connect to WiFi, and barely gets LTE- usually I have 3G, sometimes 1x, and sometimes no service at all (in places where I normally have perfectly fine service). I can't get WiFi in my bedroom, in my apartment, the only place it will connect is directly in front of the router. Also, the alarm sometimes makes sound, sometimes doesn't.

Took too long to get my phone. Unfortunately, my claim required a signed legal form. I was not told when making the claim. I was travelling so did not have access to email without the form. Only when not delivered to hotel as promised did I chase it up. Again, since I was travelling, I could not easily download or print scan and return. I made it clear I was travelling when I made the claim, none of this was mentioned. When I managed to access the form, it basically repeated what I had already told you so it implied I was not trusted. Essentially for my 6-day trip I was without a phone for 5 days. Hardly next day. Very disappointed.

Thank you Asurion for your prompt service. My phone was accidentally driven over by a service truck. There was not much left. It was totally smashed. Asurion helped me through the process of getting everything back up and running. I had my replacement phone the next day. Thanks again, you're the best.

I loved how fast my phone was delivered. And they even gave me a charger! Thank you!!! I only got the insurance for just in case. And have never used it. Awesome work! Better than expected. You guys are the best. Wouldn't have expected such awesome service!! Great work. Would recommend to a friend.

My daughter's phone was stolen. The next day, I filed a claim online. Very pleased with the process. It was all done professionally and efficiently. The replacement phone was in perfect shape. And connecting it was effortless. Easy, peasy!

Great service! Very easy iInsurance claim process online to follow. The phone was sent out the same day we submitted the claim. We had the replacement phone the next day. We packed the damaged phone in the same box and sent back. Very easy process to follow. Thank you!

With all the security measures, phone replacement was a little trickier than necessary. My first choice was to go to a Verizon store and have them help, but all they could do was refer me online. And the clerk said it was really easy, but it wasn't as easy as he mentioned. I like having an online option, but when I take the time to go to the store for help with a real person, that real person should be able to help me. I signed up for the plan in the store, so why couldn't they help me there? That was frustrating, but it ended well, even though it took a few days.

My grandmother lost her phone and after talking to Verizon 3 times over the course of a week. It took one phone call to Asurion and the very next day she had her phone again. Greatly appreciate the service and effective timing.

Excellent response time, minimal hassle. The process of return/replacement was very efficient (in part due to the assistance of the very friendly Verizon employee). I would certainly recommend similar coverage for all similar devices. The minimal down-time was much appreciated.

They won't pay a claim for a phone that wasn't actually used on the date of claim. My son dropped his in a glass of liquid. Claim denied because he didn't receive a text or call before it happened on that day. Paid for insurance on that line for 3+ years. Not anymore. Cancelled insurance on 4 lines and will never pay it again. Total scam.

Broke my phone and was back talking and texting in 24 hours. Thanks guys. Great service. Highly recommend this service to anyone with a high dollar phone. Saved me about $700 in the end. Can't beat that at all and my replacement only cost me a $20. Thanks again.

Old phone placed in envelope and placed in mailbox and mailed back next day according to instructions. But have been receiving letters saying I'll have to pay $125 because phone hasn't arrived back to you. New phone arrived quickly, but has echo on it when calling other wireless phones. Otherwise it is good.

I called on a Saturday, and as promised, received my replacement phone on Monday. Excellent service. No hassles, received return mailer for damaged phone, at no cost to me. I would definitely recommend this coverage if you have a top of the line smartphone.

My daughter's phone was damaged beyond repair. I opened the claim 5 months prior to finishing the claim in January. It was a simple and organized process to finish up the claim. It's always been very simple for my daughter, who lives in a different state, to coordinate receiving the new phone and shipping back the damaged one.

Sent a refurbished replacement that didn't quite work right so Asurion sent an upgraded new phone with accessories immediately. All questions and concerns were handled accurately and quickly. Great service. Just wish insurance and copay wasn't quite so expensive as I am on a fixed income.

I was told that UPS would leave or make 3 attempts to deliver. After 1st attempt on a Friday, package sent to UPS store Brockton, MA which isn't on Saturday and Sunday. Had to wait until Monday to get phone.

Thanks so much, absolute life saver. Removing the Find my Iphone from the old phone was the hardest part. I hate that I was not able to retrieve any of my things from the old phone, but the new phone was delivery very quickly, which was excellent.

iPhone come in one day and I was very happy. It come with the new charger. I was kind of upset that I did not get a new set of headphones. Besides that it was very quick and I was very please with the service.

You provided me with great service. Thanks for response to my needs. I thought it would be impossible to get a phone in a short amount of time. I just want to thank you that I was able to get a phone to replace my damage one. Your service was great. I will recommend to a friend. Thanks!

Great customer service! The phone was timely mailed and received. The transition from the old phone to the new phone was easy. I went into my Verizon center and they gave great assistance with transition the information from my old phone to my new phone.

Dealing with insurance on my phone is the easiest ever. All you have to do is fill out the information online, and the next day, you get your new phone. They send you set up information for your phone and you pack up your old phone and send it back in the envelope. That easy!

I broke my screen and processed the claim as soon as possible. Got my phone within the week with great tracking and no extra charges besides the untitled deductible fee. The service was great and processing the claim was pretty self explanatory.

I had the perfect experience. The representative very helpful and understood my need for a quick replacement. In fact, I called on a Saturday and the phone arrived that Monday. That was beyond my expectations. I certainly have no complaints & wouldn't change a thing. I would definitely recommend Asurion to my friends.

The housing cracked within a month of purchase. Replacement of broken Galaxy 7 was fast and easy. Great service from Asurion and Samsung. Love the product and would recommend highly to pay for the insurance, just in case problems happen. Thank you for the effortless connection.

First time we have had to use our insurance but it was quick and easy! Receiving phone was quick and instructions were clear and understandable. Returning the broken phone was just as easy with the prepaid envelope included. I will continue to have insurance on our phones. Thank you!

You guys did a great job. I'm so glad I insured my device with Asurion. Thanks for replacing my device so fast. I would recommend you guys to my friends and family. Keep doing the great job you guys have been doing.

I dropped my phone while getting out of my car. I've dropped my phone plenty of times and never ever had a cracked screen in my life! I was distraught! I received my new phone in 2 days, brand new! Definitely a life saver! Asurion far exceeded my expectations and I am beyond pleased. Thank you for excellent service and a speedy delivery!

My devices are all insured with Asurion and I am very pleased with their service. My iPad cracked when it fell off the chair and within 1 day I received a replacement. Great service! I would recommend your service to anyone with electronic devices.

The Asurion workers were extremely helpful. Good service! I was able to get a hold of the Asurion folks via the phone and they provided help and were very kind and helpful. I recommend the phone service of Asurion. I felt they were helpful and knowledgeable.

I was so pleased with the customer service, directions and time line. It was handled very well, package arrived exactly when it was suppose to, instructions inside was spot on and the mailing back of the damaged product was a breeze, very satisfied!

This company is awesome. It was too easy filing a claim. My phone arrived the next business day. I recommend Asurion to EVERYONE! In addition, they made it easy to return the broken phone. Also the monthly cost of the insurance is both reasonable, and affordable.

Super fast and reliable. Had a great experience. I felt bad they stole my phone but knowing you have insurance helps a lot. Highly recommend having insurance because if broken or liquid damage you can get it replaced for a bit of an amount instead of paying the full value.

I can't remember what I had with y'all BUT I do remember you made it easy on me???? This is crazy. Ok you have sent me my phone screen and did it in a very timely fashion. I was very pleased in the quick time I received my iPhone screen. Thank you so much!!??

The service for my claim was excellent! We received the replacement phone with accurate instructions the very next day and had no issues with returning the defective device. Thank you for a wonderful experience. Will definitely recommend your services to friends and family!

The process was easy and the phone came the next day. Everything was as they said. The process was very easy, the website was easy to navigate, the customer service I received was very good, and I was very satisfied with what the results were.

My experience (iPhone Replacement) with Asurion was amazing one. The process was simple and the response was immediate. The customer service personnel that I talked to were very professional and courteous. The whole experience was a very pleasant one. I would recommend Asurion to friends.

Thank you, very much, for taking care of me and my phone needs the last few years. I am always so impressed with how prompt you are with getting me my new phone so quickly! Even if I make a claim at 10 pm, I still have it but noon the next day! Thanks again!

My daughter's iPhone 5 was no longer working as expected. Due to water damage, the phone needed to be replaced. Staff was courteous and understanding. Replacement phone was sent right away and the process to transfer information from one phone to the other was easy.

The replacement service was fast and no issues to deal with. I filled out all the information that was needed and pay the deductible and I had my phone in two days... Great, fast service. This is my second claim and never fails me.

It was very stressful to have my phone break and have to have it replaced. Once all the paperwork was filled out and I received the phone the very next day and a Saturday too, I was super relieved. Thank you.

The whole process was completed effortlessly. Turnaround time from when I first called Verizon, then I was transferred to Asurion, I was explained the process. Shortly thereafter they sent overnight my husbands phone. The transaction being completed was extremely quick.

I submitted my claim to Asurion on my cracked iphone at 6 pm on a Friday and received the replacement super fast, 10 am the very next day, Saturday. Wow! I was definitely impressed with the entire process. Asurion made it so easy. The replacement iPhone is great!

Your team did a great job walking my son and I through the steps required. We are not techy people and I know we probably frustrated your customer service representatives with our naive questions. Even so, everyone we spoke with was patient and kind and politely endured us. My son had his replacement phone the next day. Your emails providing instructions to turn off the tracking were very helpful. We also received phone calls offering assistance.

It was a great experience during the process except they didn't have the phone in stock. We have to wait a few weeks to get the replacement. Other than the waiting they did an excellent job. I'm glad we got the protection that they offer, the transaction was very easy and simple.

I called my cellphone provider to report an issue with our phone. It turned out to be covered by insurance so they connected me with a representative at Asurion. The rep was friendly and walked me through what needed to be done. I received the new phone promptly w/ postage paid envelope to return the damaged phone. All went very quick and easy.

A broken Samsung S7 was replaced under warranty. The phone came quickly and worked fine. Excellent turnaround time. I was able to talk to a person and create a service ticket, without having to wait on the phone line.

My daughter's phone would not turn on. Went to Verizon store. They could not help me. Had to go online. Had to send my daughter's phone back. Got new one in mail. That part is awesome. Had no idea when I bought the insurance that it's a one time thing. Had to use the insurance and then buy it again for the new phone. Not really happy with this at all. It's a lot of money in addition to the cost of the phone. I even asked the guy who sold us the phone at the Verizon store about this specifically because my daughter is young. He told me it the insurance was good for 2 years. Outright lie. Not happy at all.

Dropped phone in water at Gulf Shores. I had my replacement phone the next morning. It was sent over-night to me and that was wonderful. The only downside was that I didn't realize I had a $199.00 deductible on this insurance. Thanks for getting me back up and running so I could enjoy the rest of my vacation.

Very happy with Asurion. Quick and easy and efficient service. Very pleased with the replacement phone, and am happy that we have utilized the Asurion insurance plan for our family. I would recommend that anyone who has adolescents in their home that has their own phones use Asurion.

One phone call and I was sent a new phone. I sent the old phone back in a prepaid package and that was all there was to it. The new phone was shipped overnight and we got it right away. I don't like paying for insurance, but when I needed it they came through with no hassles.

Service was fast and uncomplicated. Took care of it online and did not even talk to a person, Completed paperwork over the internet in about 15 to 20 minutes. Phone arrived next day! I do not know if it was a new phone, but it looked like new. Not a blemish on it! Well worth the money!

It took 3 phone calls before I got the help I deserved and needed. The 1st and 2nd call were useless. But the third time I finally got a nice lady who was very helpful and knew what she was doing. Finally success!

Very friendly and helpful customer service agent. Received replacement of Samsung Galaxy 5 phone as schedule but unaware it would be a refurbished phone. Was hoping to change over to a Blackberry, even for an additional charge but that option not available. Prefer the Blackberry keyboard style. Glad to have cell phone service so quickly. Thank you Asurion.

I dropped my iPhone in water. Asurion was very helpful, friendly and quick with getting my ruined phone exchanged with a new phone. I received my replacement phone the very next day by FedEx at my office. I am very satisfied with the service that I received from Asurion.

Damage phone. They disconnected me 3 times. Had to go over everything again 3 times explaining then said I did not have the phone my account but after everything was resolved it was great. Phone was replaced next. Thank you.

I was very pleased with how easy and streamlined the exchange was. The exchange was for my 17-year-old son who cannot live without his phone. The exchange came the next day. The refurbished phone worked very well and was in good condition. My only concern is the deductible was $149. That's very high considering I already spent hundreds for the original phone in addition to paying the monthly insurance premium.

An Asurion agent called me to make sure I had successfully removed my phone from Find My IPhone and went through the process with me. Even though I had done it right before the agent called, it felt good that someone had my back. Thank you.

Quick next day turnaround. Phone line had a long wait time which was frustrating and I had to wait an hour to get to an internet connection to go online to initiate insurance replacement. The phone I have now is refurbished and voice texting doesn't work well and phone keeps freezing up and I have to power down frequently to get it working again. There seems to be lots of glitches with this replacement phone. Wish your insurance provided new phones not refurbished. My original phone was only a month old when lost.

All customer service reps were very helpful with all of my questions. Cellphone exchange was a very smooth transaction. I called on multiple occasions needing help or just making sure of the process and every rep was very patient and understanding with our situation. They gave different ideas of what we could do in order to further our money. Thanks.

I contacted Asurion to fix or replace my son's new phone. He only had it about two weeks. Using online was easy and I was kept aware of how long it would take to receive his new phone as it was on backorder. Once we received the new phone it was very easy to activate it. We did not need to go to our wireless store to have the phone activated. Returning the damaged phone was also quite simple. Most definitely worth the 99.00 to have it replaced.

Excellent service. I had my new device in about 22 hours. Very impressed with the service. I was thinking three or four days before I get my phone. So much that I borrowed my grandson's phone, very important to stay connected, I drive fifty miles one way to work early in the morning. Great service. Thanks a bunch.

Did a great job getting me a new phone. Was on the phone a little too long waiting. But other than that the customer service was great and a very easy process. Would highly recommend anyone to use this company for a new or lost phone. Very nice phone as well.

Everything was handling professionally and quickly. I have 0 complaints about how my claim was handled. The very next day I had a working phone, and the return instructions were simple. I had issues with the post office not delivering my broken device within the 15 day window, and you guys didn't charge me anything extra! Thank you!

My iPhone was stolen and my security was on. We found the phone all smashed up... totally. You sent me a new phone and helped me set my new one up. You helped me to a point that I would rate your service at more than 5-stars... Great you guys. You made a happy customer.

Customer service person was so helpful. She knew how to help me. She was able to handle my claim and get me another phone fast. I was dreading having to deal with it but it was no problem. Thanks for making it easy.

We received the new phone and within a couple of days my husband was back up and going again. As we know we use our phones for everything. In my husband's case it was all about the camera (Broken camera lens). Thank you for your support.

Would not work at all. Also I could not get Apple password from my son so your customer service rep did a excellent job in handling that issue so I would be charged. My description explains it all. My experience was handled correctly.

Everything was great. Just too expensive for replacement. For the money we pay, it should not cost so much to replace. It was quick and easy. Customer support was great. It was quick and easy. We got the replacement phone in a couple days. Thank you.

After at least 3 times of replacing our broken original iPhone 6plus with other broken replacement devices, it finally got right when a new device was eventually sent! Great help from Simone! My grandson was very happy when the device arrived and we were able to activate using Verizon tech support.

Literally a sinking feeling when you see your cell phone finding a path to the dark depths of a farm pond. The resolution you provided was very fair. Your rep was professional, understanding, obviously well-trained. Overall it was an exceptional experience for me. I seldom have such efficient service, particularly with persons unseen.

The cell phone that I received as a replacement to my cell phone that was broken into pieces was in the best condition and the customer service that I received from the guy who called me back was the best ever received! I am very grateful for the service and concern received during my call.

Great service, phone arrived within 24 hours of my claim. I would recommend to anyone interested in an insurance policy with Asurion. How they do it I don't know but these cats are on the ball! I live in the country and still got my phone delivered within 24 hours.

Great customer service. The website is very easy to navigate, and very fast shipping. My replacement phone was delivered the next day with no additional expense to me. My phone was unavailable so it was replaced with a comparable phone, and I would definitely recommend to anyone.

It was probably one of the worst days of my life. My dearest friend of 40 years died very suddenly. I came home from the wake and sat down in a chair, emotionally drained, I fell asleep. During that time, my new phone that my husband got me for Christmas fell into the dogs water dish and spent the night there. Needless to say now I have to go to the funeral with no phone. It was a mess. But your staff was patient, understanding and wonderful. Thank you for everything.

My phone took a bath, and would no longer charge. I received my replacement the next day, and all was good. I'm sure the phone is refurbished, but it works like new, and my phone wasn't brand new either. All in all a pleasant experience. I just need to learn to be more careful.

It took about a month for my new replacement to arrive because I only wanted my Google pixel but when it came through, everything went smoothly. I just wish I could have shipped it to a store due to worries about theft in my neighborhood.

I once again, dropped my phone and shattered the screen. I was able to easily complete my claim online and my phone was delivered to my office the following day. Great service. I'd recommend Asurion to anyone. Thank you for once again providing excellent service!!

Broke a screen, got a replacement and everything went as promised. Phone came and shipped back easy. Have always used this company, even though it's getting kind of expensive. I will continue to use until I find a better option at a cheaper price. I do think it was the wrong color phone. Lucky it was only for my wife LOL.

I give this company 5 stars!!! I received wonderful customer service! My issue was handled professionally, quickly and I am extremely satisfied. I was very upset when my phone was damaged but I received my replacement within a week. I would definitely recommend to a friend.

My phone came fast but the screen protector was cheap and installed terrible. Other than that it is fine. Wish would not have to pay one hundred dollars for a used phone. I think for the money spent on insurance we should get a new phone but I guess that is the way it is?

On Tuesday, I scheduled an appointment for a screen repair for Saturday late afternoon. On Saturday at 11am, the tech called me to tell me that he didn't have the part. I could not reschedule, as the next day, I was moving 50 miles away to a location which didn't have the option for screen repair. I contacted Asurion who insisted my only option was to pay the higher deductible for the replacement. Even though the appointment cancellation was their fault, they weren't willing to work with me at all to provide me a replacement at a lower cost or with a tech. So ridiculous considering I had paid over $200 in insurance. They have no regard for customer satisfaction.

Overall, great experience. Always on time and responsive throughout the entire process. Also, the authentication process went smoothly which is good for people that may not be technologically savvy. I recommend allowing people to have the "go back" option if they want to refill out a portion of their claim though.

Very fast shipping and no-hassle service. However, you only gave me the option to get a new s7 because they do not make the Note5 and the Note7 was famously recalled. I had a note5 because I need a large screen since my vision is poor. You should give people that option and in this case you would have saved $$ and I would have gotten the phone that I needed. They bought their large screen phones for a reason.

For no more than I pay in Insurance on my phone it's well worth the money! I recommend anyone to insure your phone. It's cheaper when you have a mishap to pay the deductible than buy a new one outright.

Losing or damaging a smartphone is always stressful but knowing a comparable replacement was on the way within hours was invaluable to me. Though it takes time to set up I find that software updates and the evolution of app technology make it easier each time you have to transfer to a new device. Thanks Asurion! Overnight service exceptional.

Cell phone replacement: My son dropped his cell phone. It no longer worked. I remembered that we purchased insurance on the phone this time because this is not the first time his phone was destroyed. I contacted Asurion. The process was quick and easy. I am completely satisfied.

My screen broke and phone was unusable. So 200$ deductible and sent out new phone the next day. New is the key here, because after awhile they will being to send out refurbished ones they have rebuilt from the ones people send in on other warranty claims.

Quick! My only issue is having to print out the papers. If you don't have a printer at home it can be, one, time consuming to have to find a printer. Two, takes more time to get your new phone. Three, If there was a way you could fill it out on line. Thanks.

The service and ease of use was fantastic. I received my new phone the next day transferred all my info the sent back the damaged phone in a prepaid envelope. I would definitely recommend insurance on any new phone today. I have used Asurion for many years now and any time I had any problems they always came through.

Very easy process. They made it so simple to make a claim and received new product next day. I didn't expect it that soon service ever. I would recommend this company to everyone and they give you a ready to go return box as well. No printing. They have taken care of it all.

Quick and easy claims procedure, great service and friendly operators. The phone was delivered within days so life was not interrupted. Glad that you were able to process the claim with minimal information. Thank you Asurion for making this replacement quick and easy.

I love my phone. It works real good and it's better than I had before. Thank you for giving me the Moto 7. It really worked out for me. Thank you. It's got all the futurist and I need to help me with my internet. I truly love the phone, I hope I get one just like it. I can't hear out of it real well. It's got good, clear sound coming out of it and your reception is for a really good with me over the phone. The experience was wonderful. Thank you again.

Took two tries to get a functioning phone. Promised a new phone as a replacement, but it is obviously a rebuild. It functions well enough for my needs, so I'll keep it. Not going to roll the dice another time.

Very prompt at answering my call. So very refreshing to talk to a real person. Usually you have to choose options and choose numbers and that is so impersonal. My questions were answered courteously and clearly. Problem resolved promptly. Thank you.

Charged my credit card $200, don't know how they got my credit card number, when I have never ever heard of them. Going to police station to file charges. Worried how they got my credit card number.