Asurion Reviews

My phone had messed up and was replaced the next day. Very helpful customer service representative. Fast and accurate service! I called and immediately was connected with a live English speaking person. She quickly took care of my problem and had a new phone on its way to me in no time.

Quick transaction, concise communication from understanding phone representative. I use my phone as a receiver for a medical device (continuous glucose monitor), so it was important that I get a replacement quickly. I didn't even need to say that much, though; telling the rep that my device is a medical receiver was enough to prompt him to assure me that a replacement would be at my door promptly. I had it by the following evening. What a relief. Thank you!

Awesome job. So fast and easy. The form was easy to fill out and claim management was all online. When I had a question I called and someone picked up very quickly and was able to explain the answer to my question with confidence. Unfortunately I had to use the service 2 times in a short amount of time and had no hassles.

While it was a rough start (finding the information and link to get started) the overall experience worked great. Instructions for returning the device were very clear, they shipped out a new phone right away and it arrived just a day later. We are experiencing some difficulty with the new phone but I have not yet contacted them about it yet; we'll see how that experience goes.

I never needed to use insurance on a damaged cell phone before now. I was pleasantly surprised with the speed I was able to get a new phone. I was appreciative of not needing a lot of paperwork. The process was clear, quick and precise. I hope not to need to use the insurance again but I know from the recent experience it will be quick and easy.

We appreciated the ease of filing the claim. The immediate delivery, overnight, was so appreciated. It meant almost no downtime without a phone. The arrival of the new phone and the convenience of the return mailing package made the process seamless. Instructions were clear and easy to follow. The whole process was simple and easy. Thank you!

Very easy to work with. Yes they require you send them documents to prove your identity. They have to. And that was not difficult to do either. They set time expectations when you will hear back from them, exceeded those expectations, and I had a replacement phone the next day.

Smooth replacement! Very fast shipping, the representative was very polite and helpful. The packaging was very easy to understand as far as returning my damaged Samsung phone. I wouldn't hesitate putting insurance on your phone through Asurion. Better than paying $800 for another phone.

The service provided by Asurion was Excellent. My son's phone broke, I placed the claim online at about 10:00 PM. The new phone arrived the next day before 2:00 PM. That's pretty fast and painless. Their service help my 12 years old son avoid days without a cellphone, which any parent knows that's a crisis for kids at that age. Extremely Happy with Asurion.

My daughter phone was lost and it was replaced with no issues. Great and quick service, it was there the next day with no problems. Followed instructions on how to replace it and phone is working great. Your company does a great job at getting a replacement to you as quick as possible. Thank you.

I have been a customer with Verizon for more than 3 years. I am very pleased with the service that I receive from Verizon. The issues I have had was taken care of and was treated with respect and would recommend them to all my family and friends. Thank you.

All went well, no problems nor complaints. I got a message after I had gotten another phone telling me that I had to have the locate my phone shut off before mail the old phone away. Fortunately I hadn’t mail it back yet. But that should be told up front when getting the new phone.

I cracked my iPhone screen and Asurion sent a Tech to my home to fix it immediately. When the fix proved to be more difficult than it was originally thought, they arranged for an immediate replacement of my device. They made sure I was kept properly updated on all progress and followed up with me to make sure I was satisfied. Really?!? Simply fantastic Customer Service.

Thank you for a quick and easy process for getting the replacement phone. I had to replace two different phones in 2017 and what a relief that I had insurance and did not have to pay retail for the replacement phones. I have recommended Asurion insurance to a number of people.

I appreciate you guys for getting me a new phone the following day after submitting the claim. I received the phone with free shipping & shipping the broken phone back to Asurion was also free. You are awesome. I will definitely recommend you guys to everyone that I know. Thanks again.

Awesome job and so easy to download and fax back for replacement of iPhone. Their quick service made a stressful situation with no phone easier, streamlined and quick. Thank you for providing a great service. I would highly recommend Asurion to family and friends and even my in-laws from the dark side. I must admit, having no phone to visit with was a smidge pleasant.

My phone got soaked. I thought I was due for a new phone by now which used to be the case but no longer so I had to file a claim. I had my phone in 24 hrs and it was great. Thank you! All my data transferred and was quick. I would recommend the insurance to anyone with an expensive phone.

The process is very easy... I got my Pixel Replacement when it was promised. The ordering was quick & painless. Thank you for your wonderful Customer Service. One thing you might want to work on is the relationship between Verizon Employees & Asurion... I was left with the impression Verizon is not that thrilled with you folks.

My claims experience was easy, fast and great! It was a pleasure would use in the future and recommend to friends! It came in the in the time promised and was just in time for Christmas. Great custom fee service. Nothing else to say but awesome awesome awesome!

I am very happy with the quick response in replacing my phone. I need my phone to keep in touch with my elderly father. The upgrade was very appreciated. I also work at a school and need for security at recess. I let everyone know about the service and the quick response.

Handled this real good. Great company. Got me the phone by the next business day. Great people on the phone who understood. Would recommend this insurance to anybody who owns a phone. Easy way to return the phone too. Put in the jiffy bag & mail. A+ form in everything.

The process for filing a claim is just about as convenient as can be. And due to fortuitous timing when I filled my claim, I had my replacement tablet the following day. Thank you Asurion for allowing us to replace our broken tablet so quickly and have the new device in the hands of a restless kindergartener at the start of his Christmas break from school!

Lost between couch, cracked when trying to get it up between the sectional. Three day turn over for new phone. Awesome job with a teenager who had to have his device. Took to store to reprogram the new one without any difficulties. Back to normal teenage usage.

My son had liquid issue with his tablet. And I was very pleased with how easy and fast this process was. I will highly recommend friends etc. I used the chat. Didn't even have to talk to anyone just through messaging. Had the tablet less than 24 hours from when I filed the claim. Thank you once again for the fast easy process.

My experience with Asurion has been awful and it has been the most out of control situation I have ever dealt with. My phone replacement came after a week even though they said "1-3 days" and when it did come it did not work at all so I had to file another claim. It has been over 4 weeks since that and I still do not have my phone. At first my iPhone 7 was on back order so after 3 times of talking to them they said they would send me an iPhone 8 for the inconvenience. They told me 3 times that they have sent the device to me and have failed to do so and the last time I talked to them they said there was a glitch in the system so it was never submitted each time.

I dropped my phone right before Christmas and I cracked the screen. I called to make a claim, but I realized that it is easier to do it online. So, I made the claim online and, within 24 hours, I had my replacement phone. The insurance is definitely worth it when you need a replacement.

I was upset when the phone broke but you made getting the problem resolved quick and easy. I would recommend this to everyone who has phone issues as they are so fragile. The expense of the new phones can be very intimidating and hard for so many of us but with this insurance it gives us peace of mind knowing we won't need a second job to pay for it.

Asurion customer service was easy to work with and answered all my questions. The phone was expedited and arrived within two days. The instructions to download contacts, photos and messages were easy to follow. All around Asurion is a great value for those unexpected times of loss or damage. Thank you for a positive experience.

Great service, great communication and really fast on getting me a new phone. My dog got a hold of my daughter's phone and cracked the screen to where it was inoperable. We were leaving for vacation the next morning so when we got to the hotel I called and everything was handled and the phone was delivered to the hotel that we were staying at.

When my phone died I assumed I would have to go through hoops to get it fixed or replaced - but I was pleasantly surprised how easy and quick it was. I am so glad I purchased this policy. Now I don't have to worry about upgrading for quite a while. Thank you!

The replacement was quick and easy. The new phone arrived the next day. Asurion is highly recommendable. The new phone is in perfect condition and the activation process was easy. The customer representative at Asurion was polite and helpful on the phone in getting the claim processed. The monthly fee is very reasonable.

Spot on!!! I appreciate you! Not the first time you helped me out. But I didn’t care for the price I had to pay for a used phone! Hopefully you will be able to change that in the future. As for now... thank you. Have a Happy Day... And Happy New Year To you!!!

Thank you for all of your help! Phone arrived in a timely manner. Though it said my phone was on back order I was able to receive it pretty quickly. My only complaint is that the charger that came with the phone was a third party, not an Apple charger. I would rather have no charger than that one.

Asurion made replacing my damaged phone a quick and easy process. The instructions on the return package were easy to understand, and easy to ship as you just place it in the mailbox. We received a few emails to guide us thru the process and they were helpful. Great service and submitting the claim was not a difficult process either.

Best customer service I've had in a while. Friendly staff. I had to change my claim from damaged to lost after I had received my new phone. I was transferred twice and each time there was a nice person in the other end! Thank you for making a pain in the ** process less painful.

My experience was great; my call was handled with care and concern for replacing my device. Because my damaged phone was no longer available, I was offered a phone (which to me is a better phone) at or nearly similar to the one I damaged. My care of concern comment would be that when replacement phones are sent, there should be a signature required upon receiving them. This would eliminate devices being stolen from the property because one was not home to receive it. That indeed happened in my case. I was grateful that when I notified Asurion (after tracking the device to learn it had been left on porch by delivery but was gone when I came home), they were also concerned and another phone was shipped.

Service was good, and timely. They sent a package for me to return previous phone but that could not be done since my phone was unfortunately lost/stolen. :( Thanks very much! Have an amazing day wherever you are and whoever is reading this.

I had broken my iPhone X about a week after I had got it. I looked up the insurance through Verizon and I was able to complete a claim quickly and I got a replacement device the next day! They also made it easy for me to send in my damaged device! I am very impressed!

This was the second time I’ve had to use my warranty with Asurion. The first time we were 12 hours away from home on vacation and they overnighted a phone to our resort. The second time we were home and they did the same even though I called at 8 pm! Couldn’t ask for better service.

With help of my Verizon store I was able to submit claim and then got the phone promptly. I am not computer savvy so I didn't know how to attach pictures, etc. Also, wish that the deductible wasn't so big. But, I knew that when I got the insurance, so no surprise.

Fast easy service. You can complete your claim online or call Asurion to file your claim. It's always fast and never feels like a hassle. I love that they will even send a replacement phone to you if yours is stolen during a vacation. I speak from experience. They will send it right to your hotel. Just an all around good company.

I turned my broken phone in. I hadn’t completed the release correctly, and the Customer Rep was so kind and knowledgeable. She knew exactly what I should do with the phone, what buttons to press, etc. It’s frustrating processing these things, but you’ve made it very easy for me. Thank you!!!

It was very difficult to get agreement to replace the telephone and I had to involve Verizon wireless to set up a three-way call, but in the end the phone was replaced so I am thankful for that. Once agreement was obtained, the process went very smoothly and quickly after that.

Quickest shipping I have seen during the Christmas rush. My phone crapped out on me like a week before Christmas. Filed the claim and phone was gonna be at my house the Tuesday after Christmas. I understood why, but the phone came on Saturday. To my surprise it was an awesome experience.

Awesome and real fast and friendly service, I recommended Asurion to my family and friends if they have any problems with their phones, thank you very much. Will definitely use Asurion again. I wish they could replace my old Galaxy S7 to a S8, but I think have to go thru my carrier, again thanks...

Fast and very helpful assistance. I had my device when it was promised. The customer service rep. was very patient and helpful in helping me to get the damaged device replaced at minimal cost. The process was very easy to follow. I felt confident that I would not be charged for the damaged device. I received a confirmation email to let me know Asurion had received it.

Rapid delivery, directions for turning off find my phone was a bit confusing, did not realize I had to delete phone from iCloud, even after I talked to customer IT service. Did not see this information in the directions. Otherwise a very smooth replacement, new phone was working within a day with all my information.

Excellent, efficient company when it comes to replacing a defective or damaged phone! Fast replacement and easy instructions. Electronic devices are so expensive that the low cost is very much worth having this peace of mind! Would not be without Asurion. By far the best company we have ever had to insure our devices.

I was very explicit with the shipping address and instructions and the package was not delivered to the site because the address was cut off. I work at a hospital in a specific building and the only address information given was the name of my hospital, not the building or floor information that I gave. I had to go to the FedEx delivery center, wait 3 hours for the delivery driver to return and did not receive my package until after 9 pm when initial delivery was attempted at 1 pm.

Asurion was terrific is responding and replacing my son's broken phone. The return process was very smooth and it was my second experience with Asurion in the past few months, as my older son's phone was damaged and needed to be replaced. Hopefully I will not need to use Asurion again soon, but I know that if I need to I can count on them.

Easy to work with when returning a broken phone and getting a replacement. My son fell on his phone and broke it. Went into the local Verizon store and they pulled up the insurance plan and filed the claim for me. I had a new phone delivered the next day. Very happy teenager.

Very professional and fast. A bit spendy for insurance. Submitted form online, no questions asked, new phone was delivered next day! Would recommend to a friend. You receive a package and return slip to return bad phone and you are set. They make the process easier.

Outstanding job and I truly appreciate all you do. New phone works great. I will keep using your service for my iPhones. Your service is excellent and I received my phone within a couple days. Thank you very much for your service. My screen was broken and charging port did not work anymore on my old phone. My wife appreciated getting her new phone for only 99.00. Thank you for the great job you do.

Just got the iPhone X and a few weeks later had it stolen. Contacted Asurion for replacement and it was taken care of right away with no issues or problems. Very pleased with the responsiveness of this company. I received my new phone the following day after submitting the claim.

The customer service was awesome!! They were fast, accurate, and so helpful!! It only took 10 mins on the phone and not even 20 hours later my new phone was on my front porch!! The whole process was faster and easier than I thought it would be!!! So glad we have Asurion.

I was pleased with the prompt, delivery service. My phone accidentally got wet and the screen was not working properly. After filing the paperwork online, the replacement phone was delivered within 24 hours. However, the cost of the replacement is expensive even though I pay a monthly fee to have my cell phone insured.

It was very easy to replace my damage phone via the website. It took a matter of minutes to get a new phone shipped. The phone I received was new and it was easy to transfer and register the new phone with my service provider. I would gladly recommend this service since it offers the best replacement option for a damaged phone.

They were able to retrieve all my photos and contacts! Somehow it was backed up. He told me what buttons to push. I was elated that my photos were saved!!! I was so thankful. I couldn't believe how quick and easy he made it seem. I thought all was lost.

I can say I have always been very satisfied with Asurion. I Received my replacement in less than 2 days. Asurion is Always fast at processing and sending out the new device. I've never had a bad experience or been disappointed. The online process is simple and fast to complete and I have always received my device in a timely manner. And to send it back is easy also. We get everything we need to make the process as simple as possible.

Outstanding job, very professional and quick with the product coming through the mail... next day!!! Recommend buying this insurance for any phone. My phone was broken and they an outstanding job when it came to replacing it. I will continue to utilize this company. Great Great Great service. I really appreciate great customer service.

The monthly fee is very reasonable. The online claim form was very easy and fast to complete. There was a quick response to the submitted claim. Replacement phone sent very fast. The replacement phone works perfectly - it was brand new, not a refurbished model. The return of the broken phone was so simple with the enclosed postage-paid envelope. Happy customer!

I hate my phone. Cut calls, sometime people can't hear me, goes to my email on its own. Whatever the reason that phone was returned I guess it wasn't fixed properly cause I inherited them. I never had to get a phone from you and I'm so disappointed. I always get the insurance and now I'm starting to think it wasn't worth it.

My daughter's screen on her phone was cracked, so I decided to replace it For her for part of her Christmas. The folks at Asurion were super helpful and I was able to get her phone replaced and received it just in time for Christmas! My daughter was thrilled with her new phone and it was not a problem at all getting the old phone sent back in the postage paid envelope.

They were very courteous, kind and knowledgeable. Was very efficient in handling my claim. They answered all my questions and replaced my phone in the time frame they said they would. It was my first claim ever and I was very pleased with the way it was handled. I will gladly recommend them.

They did a nice job sending my replacement phone fast and efficient. The service was great when answering questions. I would recommend this program to anyone. Any problems no questions asked they replace it for a small fee for iPhones which can be quite expensive if you had to buy a new one.

This is the 2nd attempt, for repairing tv. Again, they request a receipt, for claim approval. I completed the New, registration of warranty, from Walmart, buying additional insurance. The 1st attempt, for processing a new claim, had to send, another copy of receipt, because I did not have a smartphone or fax machine and live out of town and mailed in, a copy of sales receipt, to complete the request for paid insurance, with WalMart store, in Cottonwood, AZ. Now, another claim and no Asurion co. available 24 hours a day, 7 days a week. No answering by a 'real representative' and leave a message, only.

The process was just as said. It was easy and customer service was nice. The delivery of the replacement arrived fast. Communications with Asurion was smooth and prompt. This experience has reassured me to always keep insurance on the expensive and important devices. I will recommend these services to friends, family, and people that this subject comes up within conversations.

First class service all round. The help we received was immediate and user friendly. Our representative was very knowledgeable and helpful. Everything was explained to us in one call and the replacement of our lost phone was most prompt. Thank you very much. An entirely satisfactory process. A great job by all concerned at Asurion.

We had a broken tablet screen, you guys replaced it with no troubles, sent the new tablet overnight. In fact this is the second tablet you've replaced for me. The process was pretty easy and your customer service personnel were courteous and very professional. I've always wondered if this insurance was worth it, now I know for sure. Fantastic!

My experience with you was a good one. Unfortunately, after paying 150.00 for a replacement phone about a month ago, my new phone was a disappointment. I had basically no phone reception. I ended up buying a new phone and felt the phone credit for my one month old phone was a problem. How can a one month old phone depreciate 80% in one month?

It was ok. It took little longer but fine. It was a good experience. Thank you. I have 5 lines. Hopefully you will do the same by provide good service. My phone is working fine. It's refurbish phone. You guys should send new if we are paying insurance on it.

Asurion provided a new phone very quickly. The service was excellent and without any hassle at all. We were not sure what to expect but my husband and I were very pleased with the outcome and how little we had to pay. We were very happy that we had the Asurion Insurance Coverage. The insurance is reasonably priced considering the cost of a new phone to replace the broken one. We will definitely keep up with the policy.

Discovered my phone was cracked on Saturday and placed a claim that day and received a brand new phone on Monday. I placed the claim using my phone and the process was very quick and easy since the info was populated already from my carrier once I signed into the website.

Excellent service. Received my new phone very fast. I will continue to keep my insurance for my cell phone. I recommend it to all my family and friends. Insurance is very important to have for our cell phones. Thank you for such an easy way to file a claim online.

Had to wait 'til Monday night to get replacement since it happened Friday morning. People at Verizon didn't suggest insurance claim, they wanted to sell me a new phone. Then they weren't sure the deductible amount. But in the end I got the claim filed and received my replacement phone.

My replacement phone was sent to me very quickly. I just have a couple of questions. I don't understand why I had to pay $149 dollars for the replacement phone when the issue was a known problem with the Samsung 6 and nothing I had done. I also wonder how it is handled when a person is not satisfied with the replacement phone. I have had issues with mine.

Thanks for expediently help us replace the damaged phone. We could no longer operate or turn off the phone. We were able to get a replacement overnighted after simply filling out an incident report online. It made it easy and convenient to get things handled. The only thing we had any trouble with was the activation and getting the find my iPhone disabled.

I am very happy with the quick service to get me my replacement phone! The cost has gone up of course. However this new phone freezes. At times battery dies unexpectedly. My old phone also had this problem until I had the battery replaced. How do I get a battery replacement? Again thank you for the quick service.

I was not home in VA but in San Diego helping my daughter who had extensive shoulder surgery so she couldn't drive. I laid my phone down at a local outside coffee shop to tend to her dog. When I lifted up, my phone was gone. I have never allowed something like this to happen so I was devastated and really panicked. Luckily I had my iPod to text her at work. I needed my new phone very quickly to be able to use Uber to get to the airport. It came within 24 hrs just in time and was a lifesaver. I was able to maneuver the airports etc easily with my phone. It made a very stressful situation much easier. Thanks so much. I really appreciate your help.

Communications with Asurion was the worst. This progress took several weeks. Verizon called it in to Asurion. Got a ok, They had one in stock but said they could not let me trade it out. It have to come through Asurion. Kept get e-mails stating they wanted me to fill again over the computer, I did this. I call Verizon. They call and said everything was good. I got the same e-mails constantly. And still no phone. After several weeks finally received it. Also I had your insurance and I still had to pay $199.00 dollars.

Pleasantly surprised with the prompt and painless process!! A very friendly courteously representative assisted me step by step. Explained patiently what to expect and to do when receiving the new device. Received my new phone the next day!!! I can recommend Asurion without hesitation!! Truly great customer service. Thank you Asurion!

You question why I want to process a claim on one of my phones. As if I need to verify my phone problems. I need you to fix the problems with them. That is what I pay for isn't it? So that if I have issues, I can get them fixed. I don't understand why you need to question.

I'm very pleased with this company, it was super easy and fast, within 24 hours my son had his phone ready and running. I would definitely recommend this company. Nowadays you have to have your phone at all times, we do everything on it. So it was very important to us to have the phone back right away, and it was, so thank you.

Your service tech, John, was very gracious, knowledgeable and respectful. His assistance gave me insight and enough information to complete the process not only with you folks but also with Verizon. He deserves a raise.

Used the online claim form... verified that the glass could not be replaced and within 24 hours- they were sending me a replacement. The company kept me informed with emails on what to expect and when. Directions were clear on returning my broken phone as well. Another email confirmed they had received it.

Prices went up to night from 80 to 180. It's crazy, they need to go back down, unless they have a good explanation. Maybe they should do installment plan, some people can't afford one hundred and eighty just like that, that is all. Thanks for the service.

Needed to replace a phone that was lost. Making the call for a replacement phone was easy. Representative was quick and found all the information needed without wavering. Polite and courteous on the phone. Phone arrived next day as promised. No issues.

Handled my claim very quickly. My son was able to secure his replacement phone the next day after claim was presented. The ability to present my claim online and pay the deductible without having to talk to a claims rep was very efficient. The online process was very easy to maneuver.

Super fast and friendly. Phone we had was obsolete. They sent us the newest one! Woohoo! Sure worth the money. I didn’t have 6-700 hundred dollars laying around. They asked the normal questions how, what, when, then the next day it arrived. I’m not sure if there are other insurances but I like these guys.

Unfortunately when the tech tried to replace the glass on my Samsung 7 Edge the job did not go well and I could not make or receive calls as well as other issues after she was done. The phone is high tech and very difficult to repair the glass it seems, so I did understand. After some time on the phone explaining the issue to many customer service reps who were helpful I was connected to Nicole who immediately understood our situation and sent out a new phone the next day. Thanks again.

I requested an extension on returning my broken phone as I was having problems retrieving my pictures from the old phone. I explained that some of the pictures were of my parents and the pictures were very sentimental to me. I was given an extension until Feb 12th. Thank you!!

Service was outstanding, representative acted professionally, courteous and prompt. Everyone made their priority to ensure my situation was handled quickly. They purposely made me number one, and my problem their problem. They followed up with me to make sure my service had been restored and all was well.

The service is wonderful. I'm glad I have your insurance. Phone call late evening new phone in the early morning. Thanks for your great service. I will suggest your services to my friends and family. A great option to load old phone to the cloud and transfer this information to your new phone.

My daughter's phone fell and the screen cracked and we filed a claim and a little over a week she had her new phone and old one returned, everything went just fine. That is really all there was to it. She is only 16 going on 17 and all I did was make the initial claim with her and she was able to handle the rest so it wasn't difficult or anything and everything was fair.

Asurion handled my claim fast! I was extremely pleased with their fast service on this matter. Would definitely recommend them to anyone and I recommend to carry the insurance on your phone, it is well worth the investment.

The process of getting my phone replaced was quick and painless. My replacement arrived quickly and instructions were very clear on how to return the damaged one. I would recommend this company to anyone who is carrying an expensive phone. A deductible for a replacement sure beats having to purchase a brand new phone.

Very courteous staff. And got me connected in 24 hours. I am very pleased with the ease of the online service and had no problem navigating through the self service process. I suggest anybody with any type of electronic use Asurion to service all of their replacement needs. Thanks so much for your company and your business.

I lost my phone while snowboarding but was able to complete a claim that afternoon. I had my new phone in under 24 hours. I was amazed. But the microphone didn't work on my new phone, unless it was on speaker. The customer service rep that I talked had me a second phone out that day and I received it the following day. Plus they were super pleasant to work with.

Great job. Thanks! I was very pleased with the way how you all handle it. My experience with you was very satisfying. The people were very nice and helpful. Will be looking forward to their help in the future. I liked the way they let me know that they received my phone when they got my old phone back.

I had a good experience throughout the whole process. I got a new phone right away the next day. When I called in customer service was very helpful and friendly while helping with my claim. My phone was discontinued and they were very helpful with finding a replacement phone. Thank you very much.

I received my new device in a very timely manner. However the replacement device seems to have a lot of issues locking up. I can hear the phone ring but it doesn't show that someone is calling on the screen and doesn't give an option to answer the call. I usually have to wait until it stops and call the person back.

My son had shattered the screen on his phone. When I called the lady I spoke to was amazing. She took time to explain everything that was covered and how much it would cost. She had a replacement here the very next day. I am not sure who I spoke to but would like to thank her again.

All contact with customer service was superb. Whoever is in charge of packaging and delivery was subpar. I was mailed 3 separate devices. The first one was blacklisted and couldn't be activated. The second one, no one could hear me during phone calls, even with my mouth on the microphone with a loud voice. It also didn't come with a right charger. The third device was finally right, but that was 2 weeks after my initial claim. The replacement charger came more than 2 weeks after they said "the next day".

Thank you for your prompt and helpful service. It is greatly appreciated! I have utilized your services before and am confident in your services! Customer service was helpful and the email alerts to ensure all steps were followed in getting my phone on and working. Again you reached out and it is a great that you're following up to ensure customers are happy. Thank you!

Accommodated my need for an extension of time to return old phone. That was much appreciated. The customer service persons that I interacted with were very nice, and well informed. Thank you. I would recommend your insurance plan to anyone.

I went online in the evening and completed the easy form to file a claim on my phone. It took no more than a few minutes and I was told my replacement phone would arrive the next day. It came less than 24 hours of filing my claim. It was relatively easy to activate my new phone with some help and sending my broken phone back was simple.

Phone wasn't charging. Was told at a Verizon store phone would be replaced for free, yet when I called the number I was given I had to pay to replace it. So insurance is useless. Need a phone, so I paid the money to replace it. Should have kept my flip phone!!

I have been a Asurion customer for over 10 years and have done a claim in the past. They used to be very customer oriented, however, they have changed. I opted for a $30 screen replacement and received a voucher. Once I was able to coordinate with my son, we took the phone to the location. 45 minutes later the store calls me to say that they are out of stock for the type of screen they needed. The store told me to contact Asurion customer service to figure out another solution. Customer service initially told me that my only other option was to pay a much higher deductible for phone replacement. I complained that I had wasted several hours of my afternoon and requested to do the service where they come to you, however, that was not available.

Asurion made getting a new phone very easy. We went in to Verizon and processed a claim, paid the deductible and was told our phone would be in the mail the next couple of days. All our contacts and pictures were backed up and we sent the damaged phone back in the return envelope. Very happy with the service.

My iPhone 6 just stopped working - Although some of your reps did not know the plan options, I finally received one that did an excellent job in replacing my phone - I've had Asurion for a long time and was not disappointed - I would recommend Asurion to family and friends. Thank you.

Asurion provided a very quick and easy turnaround. I was thankful to get a new phone so quickly with no hassle! Thanks again for your service. It is worth paying the small monthly payment to guarantee the replacement when something goes wrong.

My daughter lost her phone and I immediately contact Asurion and I gave them all the information that they asked me about her phone and pay the amount that I have to pay and I got the phone in less than three days. I will use the best company again.

ANOTHER refurbished iPhone. That's 3 now, still does same thing... and doesn't work! The cost of insurance to get a replacement phone is a waste of money when all you get is refurbished phones!! Waste of money and time.

My phone was delivered very quickly and for that I'm extremely satisfied. However, getting through the automated phone system was not good. I was disconnected twice. The staff I spoke with were very helpful as well and setting up the replacement phone was simple. I'm very glad that I decided to get the insurance coverage.

My son's phone was broken by someone. (Was thrown on The ground, shattered and unable to be used). The insurance company was very helpful and understanding and even made sure I had a phone and a case the next day. I am very pleased and if needed again will use them.

First you have wrong information in your system. I was sent the wrong phone for $150.00. Then I had to start a new process to get the right phone plus another $150.00. I was on the phone with a Verizon customer service representative trying to get help because no one that I spoke to wanted to help or cared about my issues. Not good customer service!!

It was very pricey I feel but I guess you pay for the convenience. Thankfully It only took a day to deliver. I was so happy to have a working phone again. It was very easy to go about getting a new one. I'm glad I have insurance through you guys and through Verizon.

The service was convenient and efficient. I would recommend them to a friend. I received my phone and transferred my personal information in no time. With some assistance I was able to successfully restore my ability to use my replacement phone with ease. So I just wanted to say thank you.

I loved my whole experience from the ease of putting in my claim to getting my replacement phone in a day. I couldn’t be more happy and pleased with everything with the process of getting my son's phone replaced. I placed my order not long before Christmas as part of his gifts and I received it the next day with no problems.

I’m not happy with the fact that the replacement iPhone was a iPhone 4, when my damaged iPhone was an iPhone 6! Otherwise, I was completely satisfied with your service, especially the FedEx overnight replacement iPhone product. I was happy that I opted for the iPhone insurance coverage. Keep up the good service.

So happy that we do my insurance on everything that we purchase. Verizon is a good company that we can actually answer our phones inside of our house. Can't say enough about how quickly we received the new phone. And how easy it was with your instructions to send back. Thank you for your service.

I paid for a full or total coverage for my new iPhone X with Verizon. When I signed up for this I was told If I ever made a claim it would take three hours to process the claim and usually my phone would be sent to me within one or two days. Now that I’ve been paying, and actually need to use the service, the situation is quite different. It took days to address my claim that I filed the same day I broke my iPhone X. And when I finally was given an answer I was told that yes I’m entitled to a phone replacement but they are “temporarily out of stock“. The representative was incredibly rude, dismissive and kept saying, "Please refer to the small print in your contract."

Asurion is just the Greatest! Had me a phone at my door the next day. No hassles. Just a great company to do business with. I have told everyone I know to make sure they use Asurion for any device protection. If it get damaged, or lost, or stolen they are always there.

TV broke down in December 2017. At that time, I thought I was lucky to have an extended warranty with Asurion, however, they choose Frazor Elec. to repair my TV. Instead of repair TV on site, Randy picked it up almost a month later and said it would take a week to repair since he had a month to order the parts. My tv was common 60 in. Vizio, one year old, so parts are available, but not for Randy. He had the TV a week and when I called him, Randy said he had the wrong parts. This was January, 10 2018. I called the warranty company to complain. When Veronica the supervisor for Asurion called and spoke to Randy, he told her he had bad parts. So Randy lied to either Veronica or myself.

Website easy to navigate and phone arrived the next day. Had a small deduction (expected). Service was fast and great... thanks!!! Didn't know how they got the phone so quickly to me (magic fairies probably). Would definitely recommend this service to everyone. Don't know how new this style of phone is but it gets me through my day.

They sent me a new phone and I had it in 2 days. Great customer service. I had numerous issues with the phone, so they agreed to send me a new phone without me having to pay the deductible. They were very easy to deal with. I will continue to keep the insurance on my phone. It is worth the price I pay every month.

Called because I lost my phone and the service could not have been any better. I did not have to wait long to speak with someone. The person was very customer friendly and professional. I had my new phone the next day. She explained the insurance and how it works. I would recommend. Great service!

Asurion says that I need to pick a replacement on my TV. After getting the link, days later it will not work. I called and they said first that I did not have an account and they kept transferring me to different departments. Finally someone found me in the system. She told me I have to wait for a call back this is Friday. Now I have to wait longer for a reason I do not understand. Happy customers pays the bills!!!

I have been a Sprint customer for years, at least a decade. About 6 months ago I bought a new Samsung Galaxy GS8+. Though the phone cost a small fortune, I was pleased with it. I have never dropped it, it's always been in a case, no water damage etc. A week ago, seeing the screen blank, I placed it on the charger. When picking it up, I could feel the hepatic feedback - the phone was still on. Touching the screen in places produced the familiar vibrations, but nothing displayed on the screen. I discovered the issue about a half hour after my local Sprint store closed. I went online, and attempted the fix I discovered online, both from the Sprint website as well as others. I called Sprint, and the tech repeatedly tried to give me instructions to reset the phone, although in order to power it off, I would need to see icons on the screen to touch and could not.

Only bad side is my phone (space gray) wasn’t available, so I had to settle for a silver. Otherwise, I would have been completely satisfied. I assume this is only because of the newness of the IPhone X. This is my 3rd time dealing with Asurion. No issues so far.

I have found that your service is very quick and accurate. You go online, fill out the application and submit it. Within 24hrs. your new phone is at your door ready for activation. I would recommend your company to anyone with a cell phone. That's all I have to say. Thank you.

Received replacement phone as promised in 1 business day! Very smooth transaction. Online process was easy. Shipping was fast. Packaging was great and the replacement device is working perfectly. Couldn't ask for better service! Worth the money! So glad I purchased the replacement plan. Definitely plan on keeping my Asurion insurance.

Phone face was cracked. We went to a corporate store and they said it needed to be sent to Asurion. It was all set up for us and the new phone was received the next day with a nice envelope preaddressed and preposted. We sent the old phone back immediately. The transaction was seamless!

I made a claim to Asurion and had a new phone the next day. I was very impressed with the ease of making a claim and the speed of the whole process. I did the whole process on my laptop and was very straightforward. I would recommend Asurion to anyone who wants great insurance for your phone.

My phone was broken at 5:15 pm on a Tuesday. My replacement phone arrived at 1 pm on Wednesday. Very impressive and appreciated! The directions and return of the damaged phone was also very simple.

I spoke to Sean and she clarified everything regarding my return on Saturday Jan 13, 2018 at 8:00 am EST. She was great and really seemed very knowledgeable which put me at ease. Sean was very apologetic about my refurbished phone not working and even explained that if for any reason there was an issue with the money getting refunded to my account, I would receive a manual check.

I recently shattered the screen on my phone. I called Asurion, thinking I was going to have to go through a big deal to get it fixed. I was wrong. One phone call and done! My phone was not repairable, so I got a new phone. I received it within 48 hours, went to my local Verizon office to get it activated and I was in business. BTW I love the new phone. Thanks Asurion! You made what I thought was going to be a difficult process very easy.

My phone is new and great, but (1) deductible is very high and deductible should be payable on one's Verizon bill. This is because sometimes people don't have $150 in their bank right at the moment their phone needs replacing. That was my situation, and the cause for the six weeks between start and end of the claims process. (2) My other issue: if Asurion is going to claim to cover accessories, a $2 cigarette lighter charger (no car here) and a basically useless leather holster (it's not a case because it must be removed to use phone.

Filing a claim was fast and easy, the option to upload documents from your phone expedited the process. This is the 2nd or 3rd time I've had to use Asurion to replace a phone and I've never had a negative experience, always get insurance on your phone, nowadays they are too expensive to replace, this insurance helps ease the pinch of paying for your phone again.

Fast easy process. Replacement phone was here next day. Always a great experience!! Thank you. I always recommend this insurance to all my friends and family. It is well worth it. I have a broken Galaxy s 8 and it was only 149 to replace it. That's a great deal.

Was probably the easiest transaction I have ever had as far as with phone insurance. Took less than 10 minutes to do and had the replacement as soon as possible, and this was around the holidays. Couldn't have asked for an easier experience. Never been one for phone insurance but couldn't imagine being without it now.

Was out with my guys and my device fell off a table. Followed the prowess steps and had a replacement the next day and hardly missed a beat. Process was easy, and even my phone carrier helped me to get in contact with them.

That was an awesome job and done in a timely fashion. I am so glad I got your insurance on my phone. It saved me a whole lot of hassle and money. I would recommend you to a friend. I thank you very much for your service and your fast turnaround so I may have my phone back to work for me.

I had an unbelievable experience, only in a “great way” with Asurion. Their website was very easy to navigate through, they were extremely quick about my replacement device. They did everything they said they would do, if I ever need them again, I know I can relax and not worry.

My wife's screen shattered and your time on replacing it was outstanding. The representative I talked to on the phone was very polite and professional. I would recommend Asurion to friends and family. Thank you very much as I will continue to use you as long as I have a phone. Thank you.

Completely satisfied with new tablets. It is important to me that I can get what I pay for in a product. I was happy in the turnaround time of receiving my products. I'm happy on my decision to purchase the protection plan for my electronics. Would definitely recommend this to my family and friends.

Great customer service was quick and to the point so my son could get his phone replaced! Fast delivery! Everything delivered in perfect condition! Adequate time in returning old phone. The guy on the phone answered every question I had and helping me with what I need to do with the old phone in the new phone. Thank you very much!

I was told by rep when I made a claim that a phone would be sent overnight. He didn’t say this would not happen till the fee was paid. The rep should make people know this and ask for payment at the time of the claim. I waited several days and no phone. Last time I made a claim, the fee was put on the phone bill and since the rep didn’t say anything, I thought the same rule applied. I work freelance and my phone is critical for getting work. NOT GOOD.

I could not have been more pleased w/ your service. I am not very adept at using my phone and when I called for help a young woman spent 45 min. helping me. Never lost her patience nor did she make me feel like the dummy I am. Thank you.

The customer service personnel you use made a difficult situation as easy to resolve as possible. I would recommend Asurion as a valuable addition to any wireless plan. They saved my hundreds of dollars that it would have cost me to replace my phone without them. Thank you for making my replacement phone easy to get.